* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.
          [00:00:05]
          GOOD AFTERNOON, EVERYONE. 
          WELCOME, UH, TO OUR SPECIAL CITY COUNCIL MEETING. 
          UH, IT IS WEDNESDAY, FEBRUARY 18TH, UH, 2021, OR EXCUSE ME, 17TH. 
          UH, TIME IS 2:04 PM UH, MADAM CLERK, COULD YOU READ THE ROLE? COUNCIL MEMBER TREVINO? HERE. 
          COUNCIL MEMBER AND COUNCIL MEMBER ANDERS SULLIVAN. 
          HERE. 
          COUNCIL MEMBER . 
          HERE. 
          COUNCIL MEMBER ROCHA GARCIA. 
          HERE. 
          COUNCIL MEMBER GONZALEZ. 
          COUNCIL MEMBER CAVEDA HERE. 
          COUNCIL MEMBER SANDOVAL PRESENT. 
          COUNCIL MEMBER EZ. 
          I'M HERE. 
          COUNCIL MEMBER COURAGE HERE IN MY GRANDSON'S BEDROOM. 
          COUNCIL MEMBER PERRY. 
          YES, I IT. 
          AND MAYOR NUREMBERG. 
          HERE. 
          MAYOR, WE HAVE A QUORUM. 
          WELL, GOOD AFTERNOON EVERYONE. 
          THIS IS A SPECIAL, 
          [1. 21-1788 Briefing and discussion of the emergency weather event, utility crisis, and response of the City and our partners to include CPS Energy (CPS) and San Antonio Water System (SAWS) representatives.]
UH, VIRTUAL MEETING TO EXAMINE OUR UTILITY RESPONSES TO THE WINTER STORM, UH, THAT HAS BROUGHT ICE AND UNPRECEDENTED COLD TEMPERATURES FOR AN UNUSUALLY LONG PERIOD OF TIME TO TEXAS AND TO SAN ANTONIO. 
          I APPRECIATE C P SS ENERGY AND SAN ANTONIO WATER SYSTEM LEADERS WHO ARE HERE. 
          PAULA GOLD WILLIAMS, ROBERT PUENTE. 
          I ALSO SEE OUR BOARD CHAIR, UH, DYLAN, UH, BURLEY HERE AS WELL. 
          UH, THANK YOU FOR BEING AVAILABLE FOR THIS MEETING. 
          EVEN AS OUR COMMUNITY REMAINS IN A WEATHER EMERGENCY, THIS CRISIS HAS CREATED EXTREME HARDSHIP FOR SAN ANTONIO RESIDENTS. 
          AND OUR GOAL TODAY IS TO LEARN EXACTLY WHAT IS HAPPENING WITH OUR UTILITY SYSTEMIC RESPONSES SO THAT WE CAN AVOID THIS TYPE OF SITUATION IN THE FUTURE. 
          OUR RESIDENTS EXPECT AND DESERVE BETTER, AND I THINK MY COLLEAGUES AGREE THAT WE INTEND TO DO ALL WE CAN TO ENSURE THAT WE AREN'T IN THIS VULNERABLE SITUATION THE NEXT TIME A COLD WAVE HITS OUR CITY. 
          OBVIOUSLY, ERCOT, THE MANAGER OF THE STATE'S POWER GRID, UNDERESTIMATED THE SITUATION. 
          ERCOT FAILURE CREATED HARDSHIP TEXANS ACROSS THE STATE, AND TODAY, MILLIONS REMAIN WITHOUT POWER WITH FREEZING TEMPERATURES RETURNING. 
          TONIGHT, OUR STATE LEADERS MUST GET TO THE BOTTOM OF ERCOT FAILURE. 
          TEXAS HOUSE HEARINGS WILL BEGIN NEXT WEEK, AND I FULLY SUPPORT SPEAKER DAVE PHELAN'S DECISION TO TURN THIS MATTER QUICKLY, EVEN IF WE STIPULATE THAT ERCOT IS RESPONSIBLE FOR THE POWER OUTAGES. 
          MY COLLEAGUES AND I, AS WELL AS PRACTICALLY EVERYONE IN OUR COMMUNITY, HAVE MANY CONCERNS AND QUESTIONS ABOUT HOW THE, THE STATE ORDERED ENERGY CUTS WERE CONDUCTED. 
          UH, AND WE'LL BE HEARING ABOUT A NUMBER OF DIFFERENT RESPONSES TO OUR SITUATION FROM OUR CITY LEADERS AS WELL. 
          SO, UH, FIRST WE'LL START BY GIVING THE FLOOR, UH, TO CITY MANAGER ERIC WALSH FOR AN UPDATE ON THE CITY'S RESPONSE TO THE WEATHER EVENT. 
          ERIC. 
          GREAT. 
          THANK YOU, MAYOR. 
          UH, GOOD AFTERNOON, MAYOR AND COUNCIL. 
          SO I'LL GO THROUGH KIND OF WHERE, WHAT THE CURRENT STATUS IS ON A NUMBER OF CITY SERVICES AND, UH, THINGS THAT WE ARE, UM, DEALING WITH RIGHT NOW. 
          UM, IN TERMS OF ASSISTANCE TO RESIDENTS, UM, UH, THROUGH OUR EMERGENCY OPERATIONS CENTER, WE HAVE ASSISTED SIX N NURSING HOMES WITH FUELING, UM, FUEL OR GENERATOR, UH, REPAIR. 
          UM, WE ARE ALSO, UH, THROUGH THE FIRE DEPARTMENT, UM, FILLING OXYGEN, UM, FOR INDIVIDUALS APPROXIMATELY 200 SO FAR. 
          UM, IN TERMS OF SHELTER ASSISTANCE, UH, THROUGH OUR EMERGENCY OPERATIONS CENTER, WE HAVE, UH, LOCATED, UM, UH, 55 INDIVIDUALS FROM TWO SAHA PROPERTIES LATE YESTERDAY, AND 23 INDIVIDUALS WITH MEDICAL DEVICES THAT NEEDED, UH, ELECTRICITY. 
          THOSE INDIVIDUALS WERE RELOCATED INTO, UH, HOTELS HERE DOWNTOWN. 
          UM, AS ALL OF YOU'RE AWARE, WE DID OPEN UP THE, UH, HENRY B. GONZALEZ CONVENTION CENTER AS A WARMING CENTER, UH, LATE YESTERDAY AFTERNOON. 
          UM, AS OF 11:00 AM THIS MORNING, WE HAD 120 PEOPLE, UH, SEVERAL PETS. 
          UH, WERE WORKING WITH THE FOOD BANK TO PROVIDE THE MEALS AND, UH, VIA AND NORTHSIDE INDEPENDENCE SCHOOL DISTRICT TO PROVIDE TRANSPORTATION FOR FOLKS THAT, UH, CAN CALL THROUGH THAT, THAT CAN CALL 3 1 1, UM, AND, UM, UH, VIA IN NORTHSIDE, UH, ARE PROVIDING THE TRANSPORTATION. 
          WE ALSO HAVE FREE PARKING AVAILABLE DOWNTOWN FOR THOSE THAT, UH, CAN MAKE THEIR WAY. 
          UH, OVER THERE WE ARE, UH, CONTINUING TO DO THAT, UH, GOING FORWARD, UH, GIVEN, UH, THE, UM, EXPECTATION THAT THIS PROLONGED, UH, 
          [00:05:01]
PERIOD THAT WE'RE IN WITH, UH, UH, UNCERTAINTY, UH, AROUND OUR POWER, WHICH PAUL WILL TALK ABOUT. 
          UH, SO WE'RE GONNA KEEP THAT OPERATION GOING, UM, UH, AT LEAST TILL FRIDAY. 
          UM, UNTIL WE SEE, UH, WHAT THE SITUATION IS AT THE END OF THE WEEK. 
          I DO EXPECT, UH, MORE FOLKS TO TAKE ADVANTAGE OF IT, UH, TODAY. 
          UM, IN TERMS OF STREETS, UH, THE PUBLIC WORKS CREWS HAVE BEEN WORKING AROUND THE CLOCK, UH, STARTING REALLY, UH, SATURDAY AT NOON. 
          UM, UH, WORKING CLOSELY WITH TDOT, UH, OUR STREETS DIVISION HAS BEEN WORKING ON SAND AND CHAT, ROCK ON BRIDGE AND ICE. 
          I C UH, ROADWAYS. 
          UM, OUR STORMWATER DIVISION HAS ALSO BEEN ASSISTING WITH, UH, SEVERAL TREES DOWN, BUT ALSO HELPING STREETS WITH, UH, BARRICADE DEPLOYMENT. 
          UM, AS PART OF THE ICE PLAN, UH, SAN ANTONIO POLICE DEPARTMENT, TDOT AND PUBLIC WORKS HAVE BEEN, UH, CLOSELY COORDINATING AND TREATING, UM, 82 BRIDGES OVER OUR LOCAL HIGHWAYS. 
          AND, UM, THAT WILL CONTINUE. 
          UM, THE, THE, UH, THE CREWS HAVE CLOSED. 
          OUR CREWS HAVE CLOSED 30 MILES, 30 ROADWAYS AND CROSSINGS DUE TO HEAVY ICING, AND THAT'S, THAT, UH, CONTINUES TO BE MONITORED VERY CLOSELY THROUGH PUBLIC WORKS. 
          AND THE E O C, JUST IN TERMS OF CALL LOAD, UM, UH, IN, AT POLICE. 
          UM, THERE AT THE PERIOD FROM SUNDAY TO TUESDAY, UH, WE ACTUALLY, UH, HAD TWICE THE NORMAL CALL VOLUME, A LITTLE OVER 20,000 CALLS. 
          UH, A NORMAL TYPICAL DAY IS ABOUT A LITTLE OVER 10,000. 
          UM, WE ALSO HAD, UM, DURING THAT PERIOD OF TIME, ALMOST 1400 VEHICLE CRASHES. 
          AND ON THE FIRE DEPARTMENT, UM, WE HAD, UM, 24, A LITTLE OVER 2,400 INCIDENTS OVER THE OVER 48, UH, HOUR PERIOD, UH, 69 STRUCTURE FIRES. 
          UM, CHIEF PUT IS ON THE LINE OR ON THE CALL TODAY. 
          WE HAD A LOT OF FIRES YESTERDAY, A LOT OF, UH, LARGE FIRES. 
          UM, AND SO THE, THE CREWS HAVE BEEN, HAVE BEEN, UM, UH, WORKING HARD. 
          UH, I'M, I'M SURE YOU'VE SEEN ON, ON ONE OF THE EMAIL UPDATES, UH, WE'VE HAD A NUMBER OF, A NUMBER OF ACCIDENTS WITH OUR POLICE OFFICERS AND, AND FIRE CREWS, A LOT OF DAMAGED EQUIPMENT. 
          WE HAD A POLICE OFFICER WHO WAS, UH, SERIOUSLY INJURED, UH, EARLIER IN THE WEEK AND IS STILL IN THE HOSPITAL. 
          AND SO, UM, THAT'S PART OF THE MESSAGE OF STAYING OFF THE STREETS, UM, ACCIDENTS, UH, CAUSE UM, CAUSE US TO, TO, TO RESPOND. 
          UM, IT IS NOT SAFE. 
          I CAN SPEAK, UH, FIRSTHAND ON THAT, UH, GIVEN MY, MY, UM, EXPERIENCE LAST NIGHT, GETTING HOME. 
          UM, IT'S NOT SAFE TO BE OUT, UH, UNDER THESE TEMPERATURES. 
          THERE'S TOO MUCH, UH, TOO MUCH WATER ON THE ROAD THAT ICE IS UP AT NIGHT. 
          UH, IN THE AREA OF, UH, ASSISTANCE TO HOMELESSNESS, UM, UH, HOMELESS, OUR HUMAN SERVICES DEPARTMENT HAS BEEN WORKING WITH OUR PARTNERS, UH, HAVEN FOR HOPE, SALVATION ARMY, SARAH TRAVIS PARK, UH, CHURCH, UH, CHURCH UNDER THE BRIDGE, LAST CHANCE MINISTRIES, UH, CITY CHURCH AND FIRST BAPTIST, UH, PROVIDERS. 
          ALL OF THE PROVIDERS HAVE PROVIDED ADDITIONAL CAPACITY TO ACCEPT FOLKS. 
          UM, WE HAVE, UH, OPENED, WE HAVE OPERATED THE SAN, THE CITY OF SAN FERNANDO BUILDING AS A, AS A RESOURCE HUB FOR LUNCH AND WARMING DURING THE DAYS. 
          UH, HAVEN FOR HOPE HAS BEEN WITHOUT WATER SINCE SUNDAY AFTERNOON. 
          UM, AND SEVERAL OF THE OTHER PARTNERS HAVE EXPERIENCED SOME OUTAGES WORKING CLOSELY WITH, UH, SAWS, UM, AND, UM, THE FIRE DEPARTMENT AND E O C TO COORDINATE AND MAKE SURE THAT THEY'VE GOT DRINKING WATER AND, AND, UH, UH, FOOD, UH, UH, AVAILABLE. 
          UH, OUTREACH EFFORTS HAVE BEEN, UH, EXTRAORDINARY. 
          UH, YOU KNOW, IT'S THE, THE HUMAN SERVICES TEAMS AS WELL AS OUR PARTNERS HAVE, UM, UM, STARTED EARLY ON THE OUTREACH. 
          UM, MANY ACCEPTED. 
          THERE ARE STILL SOME INDIVIDUALS THAT WHO DECLINED, UH, SERVICES AND, UH, THE, THE CITY OUTREACH TEAMS AND OUR PARTNERS ARE CONDUCTING WELFARE CHECKS. 
          UH, OVERALL, THE PROVIDERS ARE REPORTING THAT THEY HAVE, THEY STILL HAVE CAPACITY. 
          WE ARE ALSO USING, UM, OUR, UM, HOTEL THAT WE HAVE UNDER CONTRACT FOR FOLKS. 
          WE WANNA MAKE SURE THAT THERE ARE LOW BARRIER OPTIONS FOR INDIVIDUALS TO GET OUT OF THE WEATHER, UM, SO THAT THEY DON'T, UM, UH, SO THAT, THAT THERE AREN'T ANY, THERE AREN'T ANY ISSUES OR FEARS THAT THEY MAY HAVE ABOUT RULES. 
          UH, WE'VE, WE'VE REMOVED THOSE BARRIERS AT THE HOTELS AND SOME OF THE OTHER SHELTERS. 
          SO WE'RE GONNA CONTINUE TO DO THAT OUTREACH, UH, WITH, UH, WITH THOSE FOLKS AND THE COORDINATION WITH OUR, WITH OUR PARTNERS. 
          AND I WANNA, I WANNA THANK THE, UM, THE D H S STAFF BECAUSE THEY'VE, UM, THEY'VE, UH, THEY'VE BEEN, THEY'VE BEEN AT IT, UM, PRETTY HARD OVER THE LAST FOUR OR FIVE DAYS. 
          MANY OF THEM ARE STAYING DOWNTOWN BECAUSE IT'S JUST TOO DANGEROUS TO GO BACK 
          [00:10:01]
AND FORTH FROM HOME, UM, SO THAT THEY ARE CLOSER TO WHERE THE NEED'S AT. 
          SO I WANNA THANK THEM. 
          UH, THE AIRPORT, UH, HAS DONE AN INCREDIBLE JOB OF TAKING CARE OF BOTH, UH, PASSENGERS IN THE FACILITY. 
          AS OF 2:00 PM TODAY, UH, THE AIRPORT IS OPEN FOR BOTH ARRIVALS AND DEPARTURES, SO THAT'S HAPPENING RIGHT NOW. 
          AND THEN, UH, IN TERMS OF SOLID WASTE, OUR COLLECTION OF GARBAGE RESUMED TODAY, UH, FOR OUR MONDAY CUSTOMERS. 
          TOMORROW, OUR TUESDAY AND WEDNESDAY CU CUSTOMERS, WE'LL GET GARBAGE PICKUP, AND FRIDAY WILL BE OUR THURSDAY, UH, CUSTOMERS. 
          AND, UH, WE WILL RESUME. 
          THE PLAN RIGHT NOW IS TO RESUME RECYCLING AND ORGANICS PICKUP, UH, NEXT WEEK. 
          UM, COVID, UH, LET ME, LET ME TALK A LITTLE BIT ABOUT, UH, WHERE WE'RE AT, A LOT OF OUR ACTIVITIES. 
          UM, THE, UH, TESTING, THE FREE TESTING SITES, UH, HAVE BEEN CLOSED SO FAR THIS WEEK. 
          UM, AND GIVEN THE FORECAST, UM, PROBABLY WON'T OPEN UNTIL FRIDAY, UH, I WILL KEEP THE COUNCIL UPDATED ON A DAILY BASIS ON THAT. 
          UM, MANY OF OUR, UH, UH, STAFF THAT DO, UH, THE, THE COMPILATION OF DATA HAVE ALSO BEEN, UH, NOT ABLE TO, UH, COME INTO WORK. 
          SO, UH, WE WILL RESUME, I'M TARGETING, UM, UH, WITH DR. 
          BRIDGER FRIDAY TO RESUME THE COLLECTION AND REPORTING OF THAT DATA. 
          UM, AND THAT GOES FOR OUR CONTACT TRACING, WHICH HAS HAD SOME DIFFICULTY AS WELL IN TERMS OF VACCINATION CLINICS. 
          UM, WE HAD, UM, UM, VACCINATIONS THAT WERE SCHEDULED AT THE DOME, UH, MONDAY, WERE SCHEDULED TO FRIDAY, UM, UH, VACCINATIONS SCHEDULED YESTERDAY ARE, ARE, HAVE BEEN RESCHEDULED TO SATURDAY AND WEDNESDAY TO SUNDAY. 
          AND WE'LL CONTINUE TO MONITOR THAT ON A DAILY BASIS TOO, UM, SO THAT WE, UH, CAN MAKE SURE THAT WE CAN PROVIDE THE, UH, THAT SECOND DOSAGE TO THOSE INDIVIDUALS. 
          WE DO HAVE ABOUT 400 DOSES OF PFIZER VACCINE THAT EXPIRE TOMORROW. 
          AND, UH, DR. 
          BRIDGER AND METRO HEALTH WERE ABLE TO WORK TO EXCHANGE IT WITH U H S, UM, SO THAT, UM, THEY COULD UTILIZE THAT TODAY. 
          AND, UH, WE CAN, UH, MAKE SURE THAT WE'VE GOT THAT GUARANTEED PIECE FOR THOSE INDIVIDUALS NEXT WEEK. 
          UM, AND, UM, OVER THE WEEKEND, I KNOW SOME OF YOU ARE FAMILIAR, THERE WAS, UH, THE FIRE DEPARTMENT AND METRO HEALTH AND EMERGENCY OPERATIONS CENTER, UH, WORKED WITH PROVIDERS THAT HAD VACCINE AND NEEDED TO, UM, ENSURE THAT THE VACCINES WERE IN THE PROPER TEMPERATURE UNDER FREEZERS. 
          UM, ALL THAT, THE VACCINE IS, UM, SAFE IN FREEZERS WITH, UH, GENERATOR BACKUP. 
          SO THAT'S MAYOR, THAT'S KIND OF THE CITY REPORT RIGHT NOW. 
          UM, AND WE'VE GOT A LOT OF FOLKS ON THE LINE. 
          UM, I DO WANT TO, I DO WANT TO THANK, I DO WANT TO THANK ALL THE EMPLOYEES BECAUSE, UM, WE HAVE, UM, UM, UM, FROM THE, FROM, FROM PUBLIC WORKS TO THE OUTREACH TEAMS, TO SAN ANTONIO POLICE DEPARTMENT, TO THE FIRE DEPARTMENT, SENIOR SERVICES, THE CONVENTION CENTER STAFF, UM, THEY, THEY'RE, UH, A LOT OF FOLKS ARE, ARE, HAVE BEEN WORKING REALLY HARD OVER THE LAST COUPLE OF DAYS. 
          AND, UM, IT'S NOT, WE'RE NOT OUT OF THE WOODS YET. 
          AND, UH, I, I ESPECIALLY WANNA THANK THE EMPLOYEES THAT CAME OUT LAST NIGHT, UH, TO VOLUNTEER AT THE WARMING CENTER. 
          UH, I APPRECIATED THEM COMING IN AND HELPING WITH THOSE FOLKS THAT, UM, THAT, UH, THAT NEEDED HELP LAST NIGHT AT THE CONVENTION CENTER. 
          SO, MAYOR, WHAT I'LL DO IS I'M GONNA HAND IT OVER TO PAULA, AND THEN PAULA WILL HAND IT OVER TO ROBERT, AND THEN, UH, THEN WE CAN HAND IT BACK TO YOU AND THE REST OF THE COUNCIL MAYOR. 
          ALRIGHT. 
          UM, THANK YOU ERIC, AND, UM, THANKS TO ALL OF YOU, UM, AS OUR COUNCIL MEMBERS AND, UM, OWNER OF C P S ENERGY, I APPRECIATE THE OPPORTUNITY TO, TO HAVE A CHANCE TO SHARE INFORMATION FOR YOUR SPECIAL MEETING. 
          I KNOW THIS IS AN EXTREMELY, HEY PAULA, THIS IS JOHN. 
          YOU'RE, YOU'RE CUTTING IN AND OUT, MA'AM. 
          PAULA, CAN YOU HEAR ME? WE CAN'T HEAR YOU, MA'AM. 
          PAULA? YEAH, WE CAN'T HEAR YOU, MA'AM. 
          PAULA, I'M GONNA, I'M GONNA TEXT YOU THE CALL IN INFORMATION. 
          YOU CAN JUST CALL FROM YOUR CELL PHONE VERSUS TRYING TO DO VIDEO, IF THAT'S OKAY. 
          I CAN HEAR YOU NOW, MA'AM, GO AHEAD, PAULA. 
          WE CAN HEAR YOU NOW. 
          MA'AM, CAN YOU HEAR ME? YES, MA'AM. 
          JUST LEAVE YOUR VIDEO OFF AND GO FOR IT. 
          CAN YOU HEAR ME? YES, MA'AM. 
          OKAY. 
          YES, MA'AM. 
          UM, I'M GONNA, I'M OKAY. 
          OKAY. 
          ALRIGHT. 
          THANK YOU. 
          THANK YOU VERY MUCH. 
          UH, SORRY ABOUT THAT. 
          ONCE AGAIN, I WANNA  AN OWNER OF C P S ENERGY, UH, FOR 
          [00:15:01]
ALLOWING ME TO HAVE SOME TIME TO SHARE INFORMATION AND, AND HAVE A VENUE TO ANSWER YOUR QUESTIONS. 
          UH, WE ARE ABSOLUTELY SORRY FOR YOUR CONSTITUENTS AND OUR CUSTOMERS OF THE IMPACT THAT THEY'RE CURRENTLY EXPERIENCING. 
          AND WE UNDERSTAND THAT THIS HAS BEEN, UM, SOMETHING THAT OUR COMMUNITY HAS NEVER SEEN BEFORE, AND WE ARE WORKING DILIGENTLY TO TRY TO BRING EVERYBODY BACK UP. 
          I DO WANNA GIVE YOU A LITTLE BIT OF CONTEXT ABOUT HOW WE GOT HERE, WHAT, WHAT IS HAPPENING, WHAT WE'RE TRYING TO DO, AND WHERE I THINK IS, UH, OUR APPROACH FOR TRYING TO WORK THROUGH THE, HOPEFULLY THE END OF THIS EVENT. 
          AND EVERY DAY, I WOULD SAY THAT THE, THE INFORMATION PARTICULARLY ABOUT TRYING TO FIGURE OUT HOW TO GET THROUGH THIS IS CHANGING, BECAUSE OF COURSE, THE WEATHER CHANGES EVERY SINGLE DAY. 
          SO I THINK WHEN WE FIRST SAW THE NOTICES THAT THERE WAS GONNA BE EXTREME BAD WEATHER COMING THROUGH, THE THOUGHT WAS THAT MONDAY WOULD BE, UM, THE ONE, THE WORST DAY, AND THAT POTENTIALLY BY TUESDAY WE WOULD BE COMING, UM, OUT OF IT. 
          BUT, UH, OF COURSE, WE ALL KNOW THAT THAT IS NOT THE CASE. 
          UM, WHAT I WANT TO, TO INDICATE IS THE POWER GRID THAT WE HAVE ALWAYS TYPICALLY HAS TO FUNCTION WHERE WE HAVE MORE CAPACITY THAN WE HAVE DEMAND. 
          AND THE, TYPICALLY WE HAVE THE PEAK OF THE YEAR. 
          EVERY YEAR THERE'S A PEAK, UM, FOR SAN ANTONIO, BUT THERE'S A PEAK FOR EVERY COMMUNITY HAS A PEAK, AND THEN ERCOT MANAGES THE OVERALL SYSTEM PEAK. 
          AND EVERY YEAR, YOU KNOW, WE, WE LOOK AT THAT, AND THAT TYPICALLY HAPPENS IN JUNE, JULY, AUGUST OR SEPTEMBER. 
          WE, WE HAVE CAPACITY IN SAN ANTONIO AROUND 7,000 MEGAWATTS OF CAPACITY. 
          DIFFERENT TYPES, VERY DIVERSIFIED PORTFOLIO. 
          I'M GONNA COME BACK TO THAT, YOU KNOW, BEFORE I FINISH, BECAUSE THE DIVERSIFICATION TYPICALLY HELPS US OUT A LOT, AND I STILL THINK IS A STRONG POINT FOR, FOR OUR COMMUNITY, WITH 7,000 MEGAWATTS OF CAPACITY, WE TYPICALLY HAVE A PEAK AROUND 50, 50, 100 MEGAWATTS OF DEMAND. 
          AND THAT IS THE PEAK IN THE SUMMER PEAK. 
          WHEN, THEN WHAT HAPPENS WHEN WE ENTER OCTOBER AND, AND START WORKING THROUGH THE SPRING, WE USE THAT PERIOD TO DO MAJOR OVERHAULS, TO DO, UM, SYSTEM ADJUSTMENTS, TO FINE TUNE OUR EQUIPMENT AND OUR PLANTS. 
          UM, WE'RE ALWAYS PREPPING AGAIN FOR THE PEAK OF THE, THE PERIOD. 
          WE TYPICALLY TAKE PLANTS DOWN OVER THIS, OVER THIS, WHAT WE USUALLY CALL SHOULDER MONTHS OR SOFT MONTHS OF DEMAND. 
          AND EVERY ONCE IN A WHILE WE'VE SEEN, UM, A PEAK, UH, 2011, I THINK 2018, AND SOME CHALLENGES ON THE SYSTEM IN THE WINTER, BUT IT'S NOT OUR NORM. 
          AND EVEN WHEN WE HAVE HAD THOSE PEAKS, THEY HAVE NEVER EXCEEDED THE SUMMER PEAK, WHAT WE'RE EXPERIENCING NOW, BECAUSE THE TEMPERATURES, AS YOU WELL KNOW, WERE, WERE, THEY WERE BELOW FREEZING. 
          THEY WERE IN THE TEENS, THEY WERE IN THE SINGLE DIGITS. 
          AND THEN WHEN YOU APPLY, UM, WINDSHIELD TO THEM, SOME OF THEM WERE NEGATIVE. 
          THE PLANTS THAT WE HAVE IN THEIR DESIGN AND, AND THESE ASSETS ARE 25 YEAR ASSETS, 30 YEAR ASSETS, 50 YEAR ASSETS IN THEIR DESIGN. 
          THEY WERE, THEY WERE DESIGNED FOR THE AVERAGE TEMPERATURE RANGE OF SAN ANTONIO, WHICH IS PROBABLY HIGH TEMPERATURES, YOU KNOW, PROBABLY IN THE 105 HUNDRED AND 10 AREA, PARTICULARLY FOR THE SUMMER. 
          AND THEN FOR THE WINTER, PROBABLY SOMEWHERE SLIGHTLY BELOW FREEZING. 
          SO THEY WERE DESIGNED TO FUNCTION FAIRLY WELL AT AROUND THE, THE LOW THIRTIES, HIGH TWENTIES. 
          UM, WHEN WE WERE ENTERED IN THIS PERIOD WITH THE COAL EXTREME TEMPERATURES AND THE SUCCESSIVE DAYS WHERE THERE WAS NEVER AN ABILITY TO REALLY, REALLY WARM UP ALL THE WAY THROUGH, THAT OF COURSE CAUSED STRESS ON THE PLANTS AND ALL OF THE CAPACITY THAT WE HAVE. 
          I WILL TELL YOU, THERE WAS NOT ONE BIT OF TYPE OF CAPACITY THAT DID NOT HAVE A CHALLENGE. 
          IT, IT JUST, EVERY SINGLE ONE DID. 
          WHEN WE, WHEN WE ENTERED, WE HAD ONE PLANT AND A MAJOR OVERHAUL. 
          IT WAS AN OLDER GAS STEAM UNIT, COULD NOT IN ANY WAY HAVE EVER COME BACK. 
          WHEN, WHEN WE DO THOSE MAINTENANCE, UM, PROJECTS, THERE ARE 30 TO 45 DAY PROJECTS. 
          SO, YOU KNOW, WHEN YOU HEAR THE WEATHER, YOU CAN'T, YOU CAN'T PULL THEM BACK IN. 
          AND SO WHAT WE DID IS WE ENTERED, UH, GETTING CLOSE TO THE WEEKEND. 
          WHAT WE STARTED TO DO IS TALK TO MEDIA ABOUT CONSERVATION, CONSERVATION, CONSERVATION. 
          YOU CANNOT INCREASE THE CAPACITY. 
          AND THEN YOU HAVE TO, YOU, YOU, YOU, YOU ARE THROUGH THE PHYSICS OF EACH OF THOSE TYPES OF GENERATION. 
          UM, THEN YOU HAVE TO HOPE THAT YOU CAN GET THEM UP AND KEEP THEM UP OVER THE PROCESS. 
          THE BETTER STRATEGY ALWAYS IS TO TRY TO DO AS MUCH CONSERVATION AS POSSIBLE. 
          OUR HISTORIC PROG, UH, PROGRAM THAT WE'VE HAD SINCE 2008 IS A VOLUNTARY PROGRAM. 
          UM, IT IS CALLED STEP, AND IT, WE FOCUS ON ENERGY EFFICIENCY AND CONSERVATION. 
          AND IT'S, IT'S A CARROT, IT'S NOT A STICK. 
          WE ASK PEOPLE, YOU KNOW, HERE, THERE'S GONNA BE COLD WEATHER. 
          WE, WE, YOU KNOW, CAN YOU, YOU KNOW, CONSERVE THAT WILL BE HELPFUL. 
          UM, WE GOT, WE GOT, 
          [00:20:01]
UH, SOME COMPANIES, UH, LARGE COMPANIES THAT INDICATED THAT, THAT THEY COULD HELP. 
          WE HAD SOME THAT REDUCED PRODUCTION LINES. 
          UH, THEY CHANGED THEIR HOURS. 
          THEY, THEY CHANGED THEIR BUSINESS, THEIR STAFFING. 
          THEY WENT TO, UM, LIMITED STAFFING LEVELS, THINGS LIKE THAT. 
          AND, AND WE, WE THOUGHT THAT WAS HELPFUL. 
          AND THEN WE FOCUS ON KEEPING THE CAPACITY UP. 
          IF OUR AVERAGE SUMMER PEAK IS AROUND 5,100 MEGAWATTS, UM, IN THIS CASE, UNADJUSTED GROSS, WE HAVE SEEN 5,500 MEGAWATTS THAT IS BEAT EVERY PEAK OF CAPACITY THAT WE'VE EVER HAD IN THE SUMMER. 
          AND THEN AGAIN, WHEN YOU REALIZE THAT YOU DON'T HAVE, YOU DON'T HAVE AS MANY PLANTS OPEN IN THE SPRING. 
          AND THEN THE WINTER, THE, THE, WHAT HAPPENED IS THE COLDER IT GOT, OF COURSE IT WAS AFFECTING, UM, OUR, OUR CUSTOMERS AND NEW CONSTITUENTS, BUT IT WAS ALSO AFFECTING OUR PLANTS. 
          SO WE HAD ALL TYPES OF THINGS. 
          WE HAD, UH, SITUATIONS WHERE THE, THE, THE, THE PUMP LINES AND EQUIPMENT AROUND THE PLANTS WERE FAILING. 
          ANYTHING EXPOSED TO THE ELEMENTS HAD A RISK OF POTENTIAL FAILING. 
          SO WE HAD A, WE HAD A COUPLE OF ISSUES. 
          ONE OF THE NUCLEAR PLANTS HAD TO GO DOWN. 
          UM, IT'S COMING UP CURRENTLY, BUT IT HAD TO GO DOWN BECAUSE WE HAD KIND OF AN AUXILIARY EQUIPMENT FAILURE. 
          AND THEN WE ALSO HAD JUST, JUST VERY FANS AND, AND DIFFERENT THINGS THAT WERE HAPPENING ON OTHER UNITS THAT WERE CAUSING A PROBLEM. 
          SO, SO JUST, YOU CAN'T EASILY START A PLANT IN VERY, VERY COLD WEATHER. 
          AND THEN AGAIN, YOU HAVE TO WORRY ABOUT THE EXTREME. 
          SO EVERY TIME IT SNOWED ICE, THOSE KIND OF THINGS, WE HAD, WE HAD PROBLEMS. AT THE SAME TIME, WHAT WAS HAPPENING IS THE SUPPLY OF, UM, RESOURCE WAS, WAS CONSTRAINED. 
          AND SO ONE OF THE BIGGEST IMPLICATIONS THAT WE HAD WAS THAT THE NATURAL GAS, UH, THAT'S AVAILABLE IN THE STATE, AND WE HAVE AN ABUNDANCE OF NATURAL GAS, BUT IT'S NOT ALL EXTRACTED. 
          AND SO WE SAW A LOT OF DEMAND FOR NATURAL GAS THAT WOULD BE USED IN NATURAL GAS SYSTEM, OR IT WOULD BE USED FOR IN CERTAIN PLANTS THAT WE HAVE. 
          AND THE MAJORITY OF OUR CAPACITY ISN'T IN NATURAL GAS. 
          SO WE STARTED SEEING THE, THE PRICES FOR NATURAL GAS INCREASE. 
          MATTER OF FACT, THIS IS, I THINK WE'RE ALL WORRIED ABOUT RELIABILITY, AND THAT IS GOTTA BE OUR PRIMARY FOCUS, AND THAT'S WHAT WE'RE DOING HERE. 
          3,100 GREAT EMPLOYEES WHO ARE STILL GOING THROUGH THIS WITH YOU, MANY OF THEM HAVE BEEN WITHOUT POWER FOR DAYS THEMSELVES, OR THEY DON'T HAVE WATER, BUT THEY'RE STILL COMING IN AND TRYING TO CONNECT AND DOING WHAT THEY NEED TO DO. 
          UM, WE'RE GOING THROUGH THIS EXPERIENCE AT THE SAME TIME, BUT AS WE WERE WORKING THROUGH THIS ISSUE, WE SAW THE MARKET SHIFT ON US, UM, IMMEDIATELY. 
          AND SO WE'VE SEEN INCREASES IN NATURAL GAS PRICES GO LIKE 7000% AT FIRST, THEN 10000%, THEN 16000%. 
          AND IT REALLY HASN'T CAPPED OUT YET. 
          THE NEXT WAVE OF ISSUES BEHIND THIS RELIABILITY THAT WE WILL BE FACING AS A COMMUNITY THAT WE WILL BE TALKING TO YOU ALL ABOUT EVEN MORE IS ONCE WE GET THE RELIABILITY STABLE, WE'RE GONNA HAVE AN AFFORDABILITY CHALLENGE. 
          WE GOTTA FIGURE OUT HOW TO PAY OUR DEBTS, TRYING TO KEEP THE POWER ON. 
          THE OTHER COMPLICATION AROUND THE NATURAL GAS SYSTEM WAS THAT EVEN THOUGH PEOPLE WERE GETTING MORE MONEY AND INCENTIVE TO GIVE US NATURAL GAS, IT WAS SO COLD THAT THE, THE WELLHEADS WERE FREEZING. 
          THE, THE PRODUCTION, UM, FACILITIES, UM, COULDN'T, WE COULDN'T MAINTAIN AS A STATE MAINTAIN POWER TO THEM. 
          SO YOU COULDN'T PRODUCE ALL THE NATURAL GAS YOU HAVE AND YOU COULDN'T GET IT THROUGH THE PIPELINE. 
          AND SO WE HAD SITUATIONS WHERE OUR NATURAL GAS SYSTEMS, WE HAD TO BRING THE CAPACITY DOWN. 
          WE CALL THAT CURTAILMENT. 
          AND SO IF YOU HAD A PLANT THAT HAD 300 MEGAWATTS, YOU MIGHT ONLY BE GETTING TWO 50 OR SOMETHING LIKE THAT. 
          SO EVERY SINGLE TECHNOLOGY THAT WE HAD HAD A CHALLENGE IN TRYING TO, TO MAKE THIS HAPPEN. 
          AFTER YOU DO CONSERVATION, THE NEXT THING THAT YOU TRY TO DO, THAT YOU HAVE TO DO IS YOU HAVE TO MAKE SURE THAT YOU'RE BRINGING THE DEMAND DOWN. 
          BECAUSE IF WE, IF WE CONTINUALLY LET DEMAND IN IN SAN ANTONIO AND TEXAS AC SEEK CAPACITY, THAT WILL IN FACT BRING THE SYSTEM DOWN. 
          AND THAT'S WHERE PEOPLE TALK ABOUT REAL BLACKOUTS ACROSS THE STATE. 
          AND SO EVERY GENERATOR AND EVERY AND ERCOT WORK TOGETHER TO PREVENT, UM, THESE, THESE ABSOLUTE BLACKOUTS. 
          YES, WE ARE CAUSING OUTAGES HERE, BUT THE WAY THAT YOU RESTABILIZE THE SYSTEM IS YOU TAKE COMPONENTS DOWN, UM, AND THEN YOU ROTATE THAT AS MUCH AS YOU CAN ACROSS THE STATE. 
          UH, C P SS ENERGY, BECAUSE WE HAVE GENERATION, WE HAVE THE OBLIGATION TO ALSO LOOK AT THE DISTRIBUTION SYSTEM. 
          AND SO WE, WE COMPRISE 7% OF THE GENERATION. 
          WE MUST IN TURN ACCOUNT FOR ANY NEED TO BRING THE PLANT DOWN. 
          I MEAN, THE DEMAND DOWN BY 7%. 
          NORMALLY WHEN WE HAVE A WINTER PEAK AND EVEN A SUMMER PEAK, THE WHOLE SYSTEM IS PROBABLY LOOKING FOR 400, 500 MEGAWATTS 
          [00:25:01]
IN TOTAL. 
          I WILL TELL YOU WHAT WE SAW IS, UM, WHERE WE WOULD NORMALLY BE LOOKING AT PROBABLY, YOU KNOW, A COUPLE OF HUNDRED MEGAWATTS, EVEN AT THE MAX, WE WERE LOOKING AT THOUSANDS OF MEGAWATTS THAT WE HAD TO TAKE OUT OF A SYSTEM THAT NORMALLY HAS A CAPACITY OF 5 50, 100, 5,000 MEGAWATTS. 
          THAT IS HUGE TO TAKE OUT THAT MUCH CAPACITY OUT OF THE SYSTEM. 
          UM, WHAT I WILL HIGHLIGHT, SO THE WAY THAT THAT TYPICALLY HAPPENS, WE, IF WE KIND OF THINK ABOUT IT IN A THIRD, A THIRD OF THE, THE SYSTEM IS, IS TIED TO WHAT WE CONSIDER CRITICAL, CRITICAL SERVICES, HOSPITALS, SAFETY, WATER, UM, AIRPORT THINGS THAT WOULD BE NECESSARY TO KEEP THE, THE CITY GOING AND IN AN EMERGENCY THAT YOU NEED RELATIVE TO PANDEMIC. 
          THOSE KIND OF THINGS. 
          WHEN YOU'RE ON, WHEN YOU'RE ON THAT CRITICAL CARE GROUP OR, OR CRITICAL CIRCUIT GROUP, WE DO NOT CYCLE THOSE OFF A A LOT OF THE SYSTEMS AROUND SAN ANTONIO. 
          SOME, SOME HAVE BACKUP SYSTEMS, BUT, BUT SOME DO NOT. 
          AND SO, YOU KNOW, WE CAN'T JUST EASILY TAKE HOSPITALS DOWN IF ALL WE CAN, WE CAN, WE CAN TRY TO DO TO KEEP THEM FROM HAVING OTHER ISSUES BECAUSE MAYBE THEY DON'T HAVE THE FULL BACKUP SYSTEMS THAT THEY, THAT THEY NEED. 
          SO, SO THERE YOU TAKE ABOUT A THIRD AND WHAT HAPPENS IS IF YOU'RE ON THE SAME CIRCUIT WITH ANY OF THOSE ENTITIES, THEN YOU WILL NOT BE TAKEN DOWN. 
          SO THAT'S WHY PEOPLE WOULD LOOK OUT AND GO, WHY IS THAT NEIGHBORHOOD NOT COMING DOWN? AND THAT'S BECAUSE THEY'RE TIED IN SOME WAY. 
          9 1 1 SYSTEM, SOMETHING THERE IS CRITICAL TO THE, IS CRITICAL TO THE OVERALL OPERATION OF THE, OF THE COMMUNITY. 
          SO IT WON'T COME DOWN. 
          THEN WE HAVE A THIRD OF THE CIRCUITS THAT ARE HIGH FREQUENCY CIRCUITS. 
          THESE ARE ARCHITECTURAL TYPE, UM, CIRCUITS, SO WE CAN TAKE THEM DOWN A BIT, BUT WE HAVE TO BE CAREFUL THAT WE DON'T CAUSE THEM OUT OF BALANCE IN THE TOTAL SAN ANTONIO GRID. 
          BUT WE DO, WE DO TOUCH THEM A BIT. 
          WE HAVE TO JUST BE, IT'S VERY MANUAL. 
          WE HAVE TO BE VERY SELECTIVE AND WATCH THAT. 
          AND THEN THERE'S ABOUT A THIRD OF THE PEOPLE WHO ARE NOT ON IN EITHER ONE OF THOSE GROUPS. 
          AND THOSE ARE THE, THOSE ARE THE FLEXIBLES WHERE YOU'RE NOT GONNA HIT CRITICAL INFRASTRUCTURE OR YOU'RE NOT GONNA CRASH THE FREQUENCY OF THE SYSTEM. 
          WHAT HAPPENS WITH THESE SUSTAINED OUTAGES? NORMALLY WE WOULD'VE TARGETED 10 TO 15 MINUTE OUTAGES, AND THEN PEOPLE ARE UP FOR 45 MINUTES. 
          WE, WE GO AHEAD AND TOUCH THEIR, THEIR HOMES AND BUSINESSES A COUPLE OF TIMES, AND THE SYSTEM TYPICALLY GETS REBALANCED IN A DAY OR SO. 
          IN THIS CASE, WE DID, WE DID, KEPT HAVING TO GO AFTER MORE AND MORE MEGAWATTS TO TRY TO REBALANCE THE SYSTEM. 
          AND THAT THAT IS WHEN WE STARTED HAVING PEOPLE NOT JUST HAVING 10 OR 15 MINUTE OUTAGES, BUT GOING OUT AND NOT COMING BACK OR GOING UP, HAVING SHORTER TIMES, TWO MINUTES, THREE MINUTES, OR JUST JUST, YOU KNOW, BLINKS OF ENERGY AND THEN ULTIMATELY GOING BACK. 
          BUT WE UNDERSTAND THAT AGAIN, WE, WE DIDN'T HAVE THE BEST OVERALL RESPONSE IN TERMS OF CONSERVATION ACROSS THE COMMUNITY. 
          AND EVEN US. 
          WE WERE FOCUSED ON, UM, TRYING TO FIGURE OUT HOW TO MANAGE THE CRITICAL CARE AND TRYING TO FIGURE OUT HOW TO DO THE OUTAGE MANAGEMENT. 
          AND AN UNPRECEDENTED, I MEAN, WE'VE NEVER SEEN A STORM LIKE THIS. 
          UM, FOR SAN ANTONIO, WE LOST TRACK OF WHAT WE WERE DOING AND WE WEREN'T CONSERVING AT OUR BUILDING. 
          WE HAVE SINCE FIXED THAT. 
          WE HAVE, WE HAVE TAKEN OUR, OUR EXTERIOR LIGHTING OUT, WE PUT EVERYTHING ON TIMERS. 
          THE PEOPLE THAT ARE WORKING ON THE BUILDINGS, JUST THEIR, THEIR FLOORS ARE, ARE LITTEN UP AND EVERYBODY ELSE HAS BEEN ASKED TO, TO, TO WORK REMOTELY. 
          SO WE DON'T, WE DON'T HAVE UNNECESSARY LIGHTING AND WE'VE TAKEN LIGHTING OUT, UM, OF OUR GARAGE. 
          SO, UM, AND THAT'S A CONTINUAL THING. 
          AND WE'VE HAD A LOT OF PEOPLE WHO NOW, UM, MORE UNDERSTAND THE IMPORTANCE OF CONSERVATION. 
          MORE BUSINESSES, UH, MORE ORGANIZATIONS ARE, ARE FIGURING THAT OUT. 
          I JUST GOT OFF THE, THE A CALL WITH THE SUPERINTENDENTS AND, AND THEY UNDERSTAND THAT PARKING LOTS BEING LIT UP NOW AND ALL THOSE THINGS JUST CAUSE AN ISSUE WHERE THERE ARE MEGAWATTS THAT WE COULD BE SENDING TO RESIDENTS AND ANY CONSERVATION THAT WE DO TOGETHER WILL HELP. 
          I WILL SAY THAT WE HAVE STRUGGLED TO GET THE OUTED MANAGEMENT OPTIMIZED, AND WE HAVE AS WELL, I PERSONALLY HAVE TAKEN CALLS FROM CUSTOMERS WHO ARE VERY ANGRY ABOUT, UM, LOOK, HAVING THE HEAVY BURDEN OF THE ORGANIZATION AND THEY WANT US TO ROTATE, BUT IT'S VERY DIFFICULT BECAUSE WE CANNOT EASILY ROTATE THE, THE CRITICAL OFF. 
          AND WE CANNOT EASILY RO ROTATE THE, THE HIGH FREQUENCY, UM, CUSTOMERS OFF. 
          BUT WHAT WE ARE TRYING TO DO IS WE'RE TRYING TO SPEND THE AMOUNT OF TIME THAT PEOPLE ARE ON, WE'RE SHOOTING FOR THREE TO FIVE HOURS. 
          WE STILL BELIEVE THAT WE HAVE POCKETS OF PEOPLE WHO HAVE BEEN ON FOR AN INORDINATE AMOUNT, AMOUNT OF TIME. 
          AND, UM, AND ULTIMATELY WE'RE JUST, WE'RE JUST GONNA TRY TO DO BETTER. 
          UM, TWO OTHER THINGS I WOULD SAY, AGAIN, I, YOU KNOW, I'M GONNA, I'M GONNA SAY I THINK OUR WORST HIT WAS IN, IN THE NATURAL GAS, UM, 
          [00:30:01]
ARENA. 
          BUT WE HAD ISSUES WITH NATURAL GAS. 
          WE HAD ISSUES WITH NUCLEAR, WE HAD ISSUES WITH COAL. 
          WE ACTUALLY CONVERTED ONE OF THE UNITS FROM COAL TO GAS TEMPORARILY, BECAUSE ONE OF THE COAL UNITS WE NEED, WE NEED TO DO A MAJOR REPAIR THAT'S GONNA BE THREE TO MAYBE FIVE DAYS TO GET THAT PLANT BACK FRIED. 
          BUT YOU CAN ONLY, YOU COULD HAVE ONLY OPERATED THAT UNIT FOR ABOUT A DAY IN THAT MANNER. 
          'CAUSE IT WASN'T A PERMANENT CHANGE, IT WAS JUST A MODERATE CHANGE. 
          AND SO WE, WE COULDN'T KEEP THAT ACTIVITY. 
          UM, GOING THROUGH THAT PLANT. 
          WE DID HAVE PROBLEMS WITH RENEWABLES, JUST LIKE THE WELLHEADS FROZE FOR, FOR GAS. 
          UM, THE WIND, THE WIND BLADES FROZE, AND IN SOME CASES, AND, UM, AND  AND WE HAD SOME SUNNY DAYS, BUT MOSTLY WE DID NOT HAVE A LOT OF SOLAR. 
          NOW, IN REALITY, IN THE, IN THE SPRING, SOLAR AND WIND AREN'T REALLY DESIGNED TO PRODUCE DURING THIS TIMEFRAME, AND WE DON'T NORMALLY RELY ON IT. 
          SO WE KIND OF KNEW THAT THAT WAS GONNA BE A HAMPER, BUT I'M JUST SAYING THAT, THAT THE FREEZING COLD TEMPERATURES AFFECTED EVERYTHING. 
          I THINK MY, MY END RESULT ABOUT, I HAVE ONE MORE CONCLUSION AND THEN I'LL GET TO THE END OF THE FORECAST. 
          IT STILL MATTERS. 
          I BELIEVE THAT WE HAVE A DIVERSIFIED PORTFOLIO. 
          UM, IT DOES MATTER THAT RENEWABLES ARE CLEAN AND THEY'RE HELPFUL, UM, THAT THEY'RE NON EMITTING AND, AND THEY, THEY CAN HELP GET YOU THERE AND THEIR PRICES ARE GREAT, BUT THEY, BUT THEY CAN'T GET YOU EASILY THROUGH A WINTER PEAK. 
          BUT YOU ALSO, YOU KNOW, YOU HAVE NUCLEAR THAT IS NON EMITTING, BUT IT HAS, YOU KNOW, OVERALL WASTE ISSUES. 
          YOU ULTIMATELY WANNA FIGURE OUT HOW YOU'RE GONNA MANAGE FROM THAT. 
          BUT WE HAD ONE PLANT THAT DID GREAT AND THEN WE HAD ONE THAT, THE PLANT WAS FINE, BUT THE AUXILIARY SYSTEM WAS POOR. 
          UM, OUR STEP PROGRAM FOR ENERGY EFFICIENCY AND CONSERVATION, NORMALLY WE GET ABOUT 200 MEGAWATTS RIGHT OFF THAT PLAN. 
          MAYBE MAYBE TWO 20, UM, OFF THAT, OFF THAT PROGRAM. 
          AND WE HARDLY GOT ANY MEGAWATTS OF ENERGY EFFICIENCY IN CONSERVATION THROUGH OUR DEMAND RESPONSE PROGRAM. 
          IF WE COULD HAVE DIAL BACK THAT THAT SYSTEM, IT WOULD'VE, BUT IT DIDN'T REALLY HAPPEN. 
          IT'S SO COLD. 
          PEOPLE WERE JUST TRYING TO MAINTAIN, UM, THEIR OPERATIONS. 
          IT'S, BUT, BUT COBBLING THEM ALL TOGETHER. 
          WE HAVE GOTTEN QUITE A FEW OF THE PLANTS BACK UP. 
          WE ARE, WE ARE SEEING SOME IMPROVEMENT. 
          THE WARMER THE TEMPERATURES GET, THE BETTER IT IS GOING TO BE RIGHT NOW THOUGH, EVERY DAY THAT THE FORECAST CHANGES, IT CHANGES WHAT WE THINK WE BASE. 
          I THINK YESTERDAY I SAID I I THINK WE'RE GONNA TRY, IT LOOKS LIKE WE MIGHT COME OUT OF IT AND SEE SOME RELIEF BY FRIDAY, IT LOOKS LIKE THERE COULD BE SOME MORE, UM, ICE OR PRECIPITATION COMING THROUGH. 
          AND SO IT MIGHT BE SATURDAY BEFORE WE CAN GET SOME REALLY GOOD RELIEF. 
          IT NEEDS TO HAVE A WARMING EFFECT WHERE WE'RE NOT ALWAYS GOING DOWN IN BELOW FREEZING TO, TO ALMOST ZERO LEVELS AND WE NEED TO HAVE THE TEMPERATURES GO UP AND WE NEED THEM TO STAY THERE AND GO MILD. 
          UM, AND WE NEED IT ACROSS THE STATE. 
          SO UNTIL THAT HAPPENS AND UNTIL THE, THE, THE WET PART OF THE STORM TOTALLY RELIEVES, WE WON'T SEE RELIEF FROM THE OUTAGE MANAGEMENT PROCESS TO RESTABILIZE THE ENTIRE GRID. 
          UP TO THAT POINT. 
          IT'S, WE ARE CONNECTED COMPLETELY, UM, TO, TO EVERYONE ELSE. 
          AND NORMALLY WE'RE HELPING EACH OTHER, BUT RIGHT NOW WE'RE ALL SEEING THAT SAME COLD WAVE COME THROUGH AND THAT'S WHY IT'S ALSO VERY, VERY DEVASTATING. 
          I THE LAST THING UPDATE I HAVE FOR YOU THAT I DID NOT HAVE YESTERDAY. 
          AS WE HAVE BEEN DOING THIS OUTAGE MANAGEMENT PROCESS, WHAT HAS HAPPENED THAT WE HAVE SEEN IS WE'VE HAD MORE FUSES BLOWN TRYING TO KEEP THE POWER, UM, STABILIZED, WHICH MEANS THAT WHEN WE COME OUT THE OUTAGE MANAGEMENT PROCESS, WE'RE GONNA HAVE TO SEND, RESEND OUR EMPLOYEES BACK OUT IN THE FIELD TO REPLACE FUSES AND FIX EQUIPMENT. 
          AND WE ARE STAFFED UP FOR THAT. 
          OUR EMPLOYEES ARE READY TO GO. 
          WE'VE HIRED CONTRACTORS, SO EVEN ON SATURDAY, SOME PEOPLE WILL COME AUTOMATICALLY UP AND STAY UP, BUT SOME PEOPLE WILL HAVE CONTINUED, UM, OUTAGES. 
          OUR OUTAGE MAP THAT'S ON OUR WEBSITE WILL SHOW THAT THOUGH. 
          YOU'LL START TO SEE, INSTEAD OF HAVING 200 TO 300,000 HOMES AFFECTED, YOU'LL START TO SEE NORMAL OUTAGE LEVELS. 
          WE'LL BE ABLE TO HELP MANAGE AND WE'LL BE SOLVING THAT PROBLEM FOR SAN ANTONIO, AND WE WON'T HAVE TO REBALANCE THAT WITH THE REST OF THE STATE. 
          UM, I HOPE THAT'S HELPFUL AND, AND I'LL AND I'LL TURN IT OVER TO ROBERT. 
          THANK YOU PAULA, UM, COUNCIL MEMBERS AND, UH, ERIC. 
          ERIC WALSH. 
          UH, I FEEL I'M SPEAKING TO YOU ALL, BUT I'M ALSO SPEAKING TO THE ENTIRE COMMUNITY, SO WE WANT TO GET SOME MESSAGES OUT. 
          WE WANT TO BE ABLE TO LET THEM KNOW WHAT'S GOING ON. 
          UH, FIRST OF ALL, A VERY QUICK UPDATE. 
          HAVEN FOR HOPE, UH, DOES HAVE WATER. 
          THEY DO HAVE PRESSURE PROBLEMS, BUT, UH, THEY'RE BEING TAKEN CARE OF WITH, UH, WITH WATER. 
          UH, BUT LIKE CORPUS CHRISTI, HOUSTON 
          [00:35:01]
AND FORT WORTH THAT ALSO HAVE VERY, UH, LOW WATER PRESSURE ISSUES. 
          WE ARE ALSO WILL BE ISSUING A BILL BOIL WATER NOTICE, UH, LATER THIS AFTERNOON. 
          UH, AND THIS WILL BE OUT OF AN ABUNDANCE OF CAUTION BECAUSE OF THESE LOW WATER PRESS, THESE LOW PRESSURES, UH, LOW PRESSURE ISSUES. 
          WE HAVE MULTIPLE SERVICE ISSUES THAT WE ARE RESPONDING TO. 
          AND NOW THOUSANDS OF PEOPLE'S PIPES AT HOME ARE BURSTING AND THEIR BUSINESSES, UH, WATER IS JUST LEAKING. 
          UH, WHEN THEY, BECAUSE OF THE, THE THOUGHT THAT WE'RE NOW EXPERIENCING, IT IS SAFE TO SAY THAT WE'RE GONNA BE DEALING WITH THIS SITU SITUATION FOR DAYS, NOT HOURS. 
          AS WE DO THAW OUT, THE SITUATION IS LIKELY, LIKELY TO GET WORSE. 
          AND MORE PIPES ON PRIVATE PROPERTY, UH, WILL EXPERIENCE BREAKAGES AND WE WILL HAVE A MORE DIFFICULT, UH, PROBLEM WITH MAINTAINING PRESSURE. 
          IF YOU HAVE AN OPPORTUNITY AND IF YOU DO, UM, CAN LOOK ON OUR WEBSITE ON HOW TO TURN OFF YOUR WATER AT YOUR METER, IF YOU EXPERIENCE THIS PROBLEM WHERE YOU HAVE A, A PIPE THAT, THAT BUSTED AND YOU NEED TO BE ABLE TO TURN THAT OFF TO NOT DAMAGE ANY PART OF YOUR HOME. 
          BUT WHAT WE ARE UNDER IS PROBABLY ONCE IN A GENERATION, ONCE IN A LIFETIME TYPE OF STORM, UH, WE SAW OUR, UH, CPSS ENERGY'S BIGGEST POWER CONSUMER AND C P SS ENERGY IS THE BIGGEST USER OF WATER IN OUR COMMUNITY. 
          SO WE'VE BEEN COORDINATING WITH EACH OTHER, WE'VE BEEN WORKING WITH EACH OTHER AND, UH, TRYING TO LET EACH OTHER KNOW WHAT IS GOING ON AND WHAT IS THE BEST WAY TO CONSERVE POWER AND CONSERVE, UH, ENERGY. 
          UM, OUR STATIONS REQUIRE POWER TO PUMP AND TO FILL THE TANKS. 
          AND IT IS CRITICAL TO THE BUILDING OF PRO OF, OF PRESSURE, PROPER PRESSURE TO HAVE THESE TANKS FULL SO THAT WHEN THE DEMAND COMES, WE CAN PUSH THAT WATER OUT TO THEM. 
          BUT THAT IS THE PROBLEM, IS THAT THE, THE PUMPS, UH, THAT PUSH THE WATER OUT INTO THE COMMUNITY SOMETIMES, UH, ARE LACKING OF, OF POWER. 
          AS I MENTIONED, WE'VE BEEN COORDINATING WITH C P S ENERGY ON A CONSTANT BASIS, AND WE WILL CONTINUE TO DO SO TO MAKE SURE THAT WE GET WATER TO OUR CUSTOMERS. 
          AND I KNOW YOU HAVE BEEN TRYING TO CALL OR EMAIL US WITH YOUR PARTICULAR ISSUE OR YOUR PARTICULAR NEIGHBORHOOD, UH, THAT'S OUT OF WATER, BUT PLEASE BE PATIENT. 
          OUR CUSTOMER SERVICE REPRESENTATIVES HAVE BEEN WORKING FROM HOME BECAUSE OF THE COVID COVID PANDEMIC, BUT NOW UNFORTUNATELY, THEIR OWN HOMES ARE WITHOUT POWER. 
          UH, THEY DON'T HAVE INTERNET OR THEY DON'T HAVE INTERNET SERVICES. 
          SO THAT IS CAUSING AN INABILITY FOR US TO ANSWER THE PHONES AND TO GET, UH, ANSWERS OUT TO THE PUBLIC AND TO OUR COMMUNITY. 
          AS WITH EVERY EMERGENCY, IT IS A LEARNING PROCESS. 
          WE WILL USE THIS PARTICULAR EMERGENCY TO REEVALUATE WHAT WORKED AND WHAT DID NOT WORK, WHETHER IT'S OUR EQUIPMENT, OUR WORKERS, UH, OUR RESPONSES, OUR DISPATCH, OUR COMMUNICATIONS, EVERYTHING WILL BE SOMETHING THAT WE WILL BE LOOKING AT AND WANTING TO IMPROVE ON. 
          THE PROMISE I'M MAKING TO EACH ONE OF YOU, AND WHEN I SAY EACH ONE OF YOU, I MEAN EVERY ONE OF YOU COUNCIL MEMBERS, BUT EVERY ONE OF YOUR CONSTITUENTS, EVERY ONE OUT THERE IN BEXAR COUNTY, AND THERE'S PART OF OUR SERVICE AREA IS THAT WE ARE WORKING AS HARD AS WE CAN TO GET YOU THE SUPPLY OF WATER THAT YOU NEED, WHETHER IT'S A LOW PRESSURE ISSUE OR NO WATER AT ALL. 
          WE ARE WORKING 24 7. 
          SOME OF US ARE SLEEPING AT HEADQUARTERS, SOME OF US ARE SLEEPING AT THE PUMP STATIONS TO MAKE SURE WE CAN RESPOND AS QUICKLY AS POSSIBLE. 
          UH, TOGETHER WE WILL GET PAST THIS. 
          AND I STAND READY, UH, TO ANSWER ANY QUESTIONS THAT YOU MAY HAVE. 
          AND I UNDERSTAND THERE WILL BE A LOT OF QUESTIONS, AND THE QUESTIONS THAT COME TO YOU FROM YOUR CONSTITUENTS ARE THE ONES THAT I THINK THAT I NEED TO BE RESPONSIVE TO AND LET YOU KNOW WHAT IS GOING ON AND HOW WE'RE GONNA BE ABLE TO GET OUT OF THIS. 
          THANK YOU, MAYOR. 
          THANK YOU, UH, ROBERT. 
          PAULA, AND, UM, ERIC FOR THE UPDATES. 
          UH, I'M GONNA PROBABLY ASK A COUPLE OF YOU REPEAT SOME THINGS THAT YOU'VE SAID, UH, BECAUSE I THINK THEY NEED TO BE STATED CLEARLY. 
          UH, BUT FIRST I DO WANT TO THANK THE, THE RESIDENTS OF SAN ANTONIO, UH, MANY OF WHOM ARE, ARE STUCK IN PLACES FREEZING, UH, WITHOUT WATER FOR ENDURING, UH, WHAT IS AN UNPRECEDENTED CRISIS, UH, AND ACKNOWLEDGE THE GREAT WORK OF OUR FIRST RESPONDERS, GROCERY WORKERS, ELECTRIC AND WATER CREWS, FOOD AND BANK, AND ALL ESSENTIAL WORKERS THAT ARE HELPING EASE THE BURDEN OF THIS DISASTER. 
          UH, LET ME GO THROUGH THE PRESENTATIONS. 
          SO FIRST, UH, THE FIRST QUESTIONS I HAVE ARE FOR PAULA, UH, AND C P S ENERGY. 
          UM, WE ALL UNDERSTAND THE ISSUE WITH HAVING A STATEWIDE ELECTRICAL GRID THAT'S ISOLATED FROM THE REST OF THE COUNTRY. 
          WE KNOW THAT ERCOT, WHICH MANAGE THE FLOW TO THE GRID MAN MANDATED ROLLING BLACKOUTS OR, OR SO-CALLED ROLLING BLACKOUTS. 
          WE KNOW THAT POWER GENERATORS ACROSS THE STATE FROZE, LEAVING THE VAST MAJORITY OF TEXAS WITHOUT ENOUGH SUPPLY TO MEET OUR DEMANDS. 
          WE KNOW THESE THINGS. 
          WE KNOW THAT LINEMEN 
          [00:40:01]
ARE WORKING AROUND THE CLOCK TO RESTORE POWER WHERE THEY CAN. 
          THAT SAID, I, AND MANY OTHERS ARE STILL REALLY CONFUSED, UH, BY THE NATURE OF THESE AGAIN, UM, SO-CALLED ROLLING BLACKOUTS THAT BEGAN AT THE TOP OF THE CRISIS. 
          WHY WERE PEOPLE ONLY GETTING 30 SECONDS TO FIVE MINUTES OF POWER WHEN IT WAS COMMUNICATED THAT THEY WERE GOING TO RECEIVE UP TO 45 MINUTES OF POWER PER HOUR? YES, SIR. 
          UM, THANKS FOR THAT QUESTION. 
          WE STARTED AT, AGAIN, WE DID ACTUALLY START THE TOP OF, IT WASN'T THE TWO TO THREE SECONDS, THE TOP WAS THE 10 TO 15 RANGE. 
          HOWEVER, WHEN THE TEMPERATURES DIPPED SO LOW AND CAUSED INCREASING DEMAND, WE, WE HAD TO KEEP ADJUSTING WHAT WE WERE GOING AFTER. 
          AND SO THE MORE THAT WE HAVE TO CUT WHEN WE MOVE FROM TRYING TO, TO APPROACH A, A, SOLVING A PROBLEM OF 400 MEGAWATTS FOR THE STATE VERSUS 20,000 MEGAWATTS FOR THE STATE, AND THAT HAPPENS DYNAMICALLY, UM, BECAUSE EVERY SINGLE PERSON IN ERCOT IS DRIVING THEIR OWN PERSONAL NEEDS. 
          YOU CAN ONLY SEE WHEN THEY'RE ACTUALLY MAKING THAT DEMAND. 
          UM, PEOPLE DON'T FORECAST THAT, UH, THEY NEED ENERGY, THEY SHOULDN'T HAVE TO. 
          BUT IN TURN, WHEN WE SEE THE IMPACTS ON THE SYSTEM, THERE IS VERY LITTLE TIME TO RESPOND. 
          AS A STATE, THE INSTRUCTIONS HAPPEN, UM, YOU KNOW, IN, IN 15 MINUTE TO 30 MINUTE INCREMENTS, AND WE GET INSTRUCTIONS AND WE HAVE TO BRING THAT DOWN. 
          AGAIN. 
          WHAT WE'RE REALLY TRYING TO DO, AND THIS IS A HORRIBLE SITUATION THAT EVERYBODY IS GOING THROUGH, BUT WE'RE REALLY TRYING TO DO, IS TRY TO PREVENT AN OVERALL CRASH. 
          SO WHEN WE TOOK OUT THE CRITICAL, UM, SYSTEMS, THE FREQUENCY LEVEL SYSTEMS THAT WE HAD TO DO THAT, AGAIN, WE CAN ONLY DO CERTAIN PARTS OF IT AT A TIME. 
          WE DID HAVE A GROUP OF PEOPLE WHO, AGAIN, WE HAD TO HEAVILY RELY ON, AND WE TRIED TO WORK WITH BUSINESSES TO DO EVEN MORE AND PUSH THE CONSERVATION METHODS, BUT BECAUSE IT KEPT GETTING BIGGER AND BIGGER AND BIGGER, THAT MEANT THERE WAS LESS AND LESS TIME THAT, THAT WE WERE ABLE TO STAY UP. 
          AND THAT'S WHY IT GOT TO MINUTES, AND THEN IT GOT TO, YOU KNOW, PERMANENTLY OFF FOR HOURS AND DAYS. 
          SO I UNDERSTAND NOW YOU'RE ON, ON A MANDATED, OR EXCUSE ME, THAT YOU'RE, YOU'RE ON A MANUAL CYCLE. 
          SO IS THE INTENT THERE THAT PEOPLE ARE GONNA HAVE LONGER CYCLES OF ELECTRIC ON? UM, AND LONGER CYCLES OF OFF? WE'RE TRYING. 
          WE'RE TRYING TO, TO GO TO THREE TO FIVE HOURS ON AND OFF. 
          WE HAVE TO DO IT MANUALLY. 
          WE, WE CAN GET STOPPED OR IMPACTED. 
          AGAIN, IF CONDITIONS CAN GET, GET WORSE AND WE HAVE TO CHANGE OUR TARGET, IT COULD SLOW US DOWN. 
          BUT IN GENERAL, WE KEEP TRYING TO GET TO LIKE A THREE TO FIVE HOUR WINDOW WHERE PEOPLE COULD BE AFFECTED. 
          AND WE'RE AGAIN, LOOKING FOR ANY OPPORTUNITY THAT WE CAN TO, TO MAKE IT HAPPEN. 
          I WILL SAY, YOU KNOW, THE, JUST REAL QUICK, SIR, WE UNDERSTAND IT'S, IT IS AN IMPERFECT, UH, SCIENCE BECAUSE THE SYSTEM GRID WAS DESIGNED ORGANICALLY. 
          SO AS A COMMUNITY GREW, CIRCUITS WERE INSTALLED AND CREATED. 
          IF IT WAS PERFECT, WE WOULD'VE BUILT THE SYSTEM AND THEN BUILT THE PROBABLY MORE NODES. 
          YOU KNOW, WE DON'T HAVE THAT MANY NODES TO, TO WORK OFF OF THE, THE, YOU KNOW, AROUND 250 NODES IS WHERE WE'RE REALLY, UM, WORKING WITH THAT CAPACITY. 
          AND THEN BECAUSE OF COVID THAT, THAT ERIC, UH, THAT THE CITY MANAGER TALKED ABOUT, THEN AS WE CREATE WARMING, UH, STATIONS, WHICH ARE GREAT AND, AND WE'RE ABSOLUTELY APPRECIATIVE THAT CUSTOMERS CAN GET THAT ASSISTANCE, NOW WE CREATE NEW VIRTUAL NODES THAT WE HAVE TO TRY TO LEAVE ON. 
          OR BECAUSE THERE'S VACCINES, THEY MAY NOT BE ACTUALLY WITH AROUND THE HOSPITAL OR CRITICAL CARE FACILITY. 
          THEY MIGHT BE SOMEWHERE ELSE THAT WOULDN'T NORMALLY, UM, BE EXCLUDED. 
          SO IT, IT DOES END UP GETTING TO BE A PRETTY QUALITATIVE PROCESS MANUALLY THOUGH. 
          I THINK WE'RE, WE'RE GONNA BE ABLE TO DO A BETTER JOB OF TRYING TO CREATE BIGGER WINDOWS FOR PEOPLE TO GET BACK ON AND, AND GET SOME RELIEF AND GET WARM AND, AND, AND COOK AND, AND THOSE THINGS THAT THEY NEED TO DO. 
          OKAY. 
          UM, MANY PEOPLE, IN FACT, MY OWN STAFF HAVE RECEIVED AUTOMATED PHONE CALLS THAT  WHEN THEY WERE IN THE MIDDLE OF A 44 PLUS HOUR SHORTAGE OR OUTAGE, UM, WHICH I KNOW IS A SHARED EXPERIENCE, UH, FOR MANY ACROSS THE HUNDREDS OF THOUSANDS. 
          UH, WHAT HAPPENED AMID THAT COMMUNICATION BREAKDOWN? WELL, THE, THE DEMAND FOR NEEDING TO CUT THE POWER WAS HAPPENING FASTER THAN BEING ABLE TO RESPOND ABOUT HOW LONG WE COULD KEEP IT UP. 
          SO TYPICALLY IT'S A SYSTEM THAT WE HAVE THAT REALLY WORKS WELL IN A NORMAL OUTAGE PROCESS WHERE, YOU KNOW, LIMBS ARE DOWN AND, AND STORM HAS COME THROUGH. 
          THEN IT, THEN BY THE TIME WE HAVE A PHYSICAL, UH, RESTORATION HAPPEN, THERE'S USUALLY IN SEQUENCE AND WE DON'T HAVE IT, YOU KNOW, OFF. 
          BUT BECAUSE IT WAS DESIGNED FOR THAT TYPE 
          [00:45:01]
OF OUTAGE AND NOT THIS MASS OUTAGE MANAGEMENT PROCESS, PEOPLE WERE GETTING ERRONEOUS NOTICES, YOU KNOW, WE WERE TRYING TO SEND THEM. 
          BUT, BUT JUST BEING THAT MOMENTARILY AND GOING DOWN WAS IRRITATING. 
          SO RIGHTLY SO. 
          UH, WE, WE DEACTIVATED THAT SYSTEM AND THEN WE'LL LOOK TO IMPROVE IT IN THE FUTURE. 
          IN THAT CASE, PAULA, CAN C P S EMPLOY A TEXT ALERT SYSTEM LIKE THE CITY HAS OR IN, IN LIEU OF THAT, CAN, CAN WE GIVE OUR TEXT ALERT SYSTEM, ERIC TO CCPS TO USE? YES, SIR, WE WOULD. 
          UM, WE HAVE TALKED TO THE CITY AND THE COUNTY ABOUT BEING BETTER ORGANIZED SO WE CAN SHARE YOUR SYSTEM. 
          WE DO HAVE A TEXTING ABILITY. 
          HOWEVER, UM, DUE TO OUR, UM, CONFIDENTIALITY AGREEMENTS, A LOT OF CUSTOMERS TELL US THAT THEY MAY NOT WANT US TO CONTACT THEM BY TEXT, BUT, BUT WE DEFINITELY FEEL LIKE WE NEED TO DO A BETTER REACH OUT AND COORDINATION SO WE CAN HAVE A BETTER WAY TO SEND MESSAGES DIRECTLY AND WE'D LIKE TO OPTIMIZE IT WITH YOU AND IMPROVE OUR SYSTEM. 
          SO THAT'LL BE SOMETHING WE WILL LOOK AT AFTER WE GET OUTTA THE STORM. 
          CAN CAN WE DO THAT IMMEDIATELY? I I MEAN, IT WOULD BE VERY HELPFUL EVEN IF FOLKS ARE, ARE NOT ALL ON THE SYSTEM, CHANCES ARE THEY HAVE A NEIGHBOR OR FRIEND WHO WILL GET AN ALERT. 
          THEY CAN, THEY CAN COORDINATE THAT WAY, BUT I THINK SOMETHING IS BETTER THAN NOTHING AT THIS POINT. 
          EVERYBODY'S IN THE DARK. 
          YEAH, WE ARE, WE ARE DOING SOME OF THAT, BUT YES SIR, WE ARE, WE ARE LOOKING TO ACTUALLY IMPROVE THAT AND EXPAND IT AS MUCH AS WE CAN. 
          OKAY. 
          ERIC, CAN WE, CAN WE STEP IN ON ANYTHING THAT CCPS NEEDS IN THAT REGARD TO COMMUNICATE IF THEY NEED OUR TEXT BACKBONE OR SOMETHING? YEAH, ABSOLUTELY, MAYOR. 
          UM, I, I THINK, I THINK THAT PROBABLY THE, THE, THE ISSUE THAT THAT C P S IS DEALING WITH IS THE, THE PREDICTABILITY PIECE, BUT WE CERTAINLY HAVE THE COMMUNICATION TOOLS AND PAUL AND I TALKED, OR RUDY AND I TALKED ABOUT IT, UH, YESTERDAY. 
          WE'LL, WE'LL, AND WE'LL CONTINUE TO FOLLOW UP WITH THEM. 
          OKAY. 
          UM, PAUL, AND MY LAST QUESTION, AND, AND I'M SURE YOU'RE GETTING THIS, UM, ON, ON THE HOUR, EVERY HOUR, DO YOU HAVE, DO WE HAVE ANY IDEA WHEN THIS THING'S GONNA BE OVER FROM AN ENERGY PERSPECTIVE? UH, CURRENTLY WE ARE, WE DIDN'T THINK THAT WE WERE GONNA COME OUT AND, YOU KNOW, COME OUT OF THIS OR START TO COME OUT BY FRIDAY. 
          IT LOOKS LIKE TO ME THAT WE WILL BE AFFECTED THROUGH SATURDAY. 
          UM, IT IS DEPENDENT UPON IF THE WEATHER PATTERNS CHANGE OR WORSEN, BUT THAT'S WHAT WE CURRENTLY SEE. 
          I WILL SAY IT'LL AUTOMATICALLY CLEAR UP. 
          WE WE'RE HOPING QUITE A BIT OF THE ISSUE. 
          WE WON'T BE DOING THOSE, THOSE MASS OUTAGES, BUT WE DO BELIEVE THAT WE'RE GONNA HAVE A FAIRLY SIGNIFICANT RATIO OF PEOPLE WHO ARE NOW ON CIRCUITS THAT HAVE BLOWN OR THERE HAVE BEEN EQUIPMENT FAILURES BECAUSE OF THE PROCESS. 
          AND WE'RE GONNA HAVE TO DO THAT MANUALLY. 
          SO WE'LL USE THE NORMAL OUTAGE MANAGEMENT PROCESS. 
          WE'RE STAFFED UP TO TAKE THE PHONE CALLS, WE'RE STAFFED UP WITH CONTRACTORS, BUT THAT TOO COULD TAKE, TAKE SOME TIME. 
          AND AS WE HAVE ADDITIONAL ESTIMATES ABOUT HOW THAT'S GONNA ROLL OUT, WE WILL PROVIDE ADDITIONAL INFORMATION TO THE COMMUNITY AND TO YOUR POINT, UM, WE'LL WORK MUCH CLOSER WITH ERIC SO WE CAN GET GENERAL MESSAGES OUT TO THE PUBLIC. 
          OKAY. 
          THANK YOU PAULA. 
          I, I THINK THIS, THIS GOES FOR EVERYBODY, UM, THAT IS MANAGING THROUGH SOME ASPECT OF THIS CRISIS. 
          WE NEED TO STEP UP IN A BIG WAY WITH MORE REGULAR COMMUNICATION FOR FOLKS TO KNOW WHAT THEY CAN EXPECT AS WE MOVE FORWARD FROM HERE. 
          AND, AND THAT WOULD BE VERY HELPFUL, PAULA. 
          THANK YOU, SIR. 
          I WILL. 
          UM, ROBERT, UM, FIRST THING I'M GONNA ASK YOU, I DIDN'T PLAN TO ASK YOU, BUT I NEED YOU TO REPEAT BECAUSE IT'S EXTREMELY IMPORTANT. 
          CAN YOU REPEAT THE INFORMATION AGAIN? YOU JUST GAVE ON THE BOILING WATER NOTICE? WELL, THIS IS A, UH, DECISION THAT WE WERE LOOKING AT THIS MORNING, AND FRANKLY, UH, NOT UNTIL JAINE BURLEY, OUR CHAIRMAN GOT HERE ABOUT, UH, 1130 DID WE FINALLY FORMALIZE THE DECISION TO DO IT. 
          UH, AND IT'S, IT'S STILL NOT OFFICIAL. 
          WE PROBABLY WON'T DO IT UNTIL AFTER THE MEETING. 
          BUT ESSENTIALLY, UH, BECAUSE OF THE, UH, CONSTANT LOSS OF WATER BY BROKEN PIPES, UH, WHERE WATER'S JUST, UH, COMING OUT AND, AND ALSO WE, WE ARE USING MORE WATER. 
          WE USED MORE WATER YESTERDAY, PUMPED MORE WATER YESTERDAY THAN SOME OF THE HOTTEST SUMMER DAYS. 
          SO THAT'S THE, THE TREMENDOUS AMOUNT OF WATER THAT WE'RE USING. 
          UH, BUT IT'S ALL GOING, UH, DOWN SOMEWHERE. 
          IT'S NOT ACTUALLY BEING CONSUMED. 
          UH, AND THIS CAUSES THE PRESSURE TO GO DOWN IN OUR SYSTEM. 
          UH, AND WHEN THE PRESSURE GOES DOWN LIKE THAT, T C U T C Q MANDATES, UH, THAT THERE BE A BOIL WATER NOTICE, I WILL TELL YOU AND ALL OF OUR COMMUNITY THAT THIS IS A PRECAUTIONARY, UH, UH, BOIL WATER NOTICE. 
          USUALLY IT'S BECAUSE OF A LINE BREAK AND YOUR SYSTEM IS EXPOSED, UH, TO, UH, CONTAMINANTS. 
          UH, AND THAT'S WHY YOU HAVE A BOIL WATER NOTICE. 
          WE HAVE HAD, WE SAWS HAVE NOT HAD BREAKS. 
          THESE ARE THE LOSS OF WATER BY A LOT OF HOMEOWNERS AND BUSINESSES. 
          SO THIS BOIL WATER NOTICE, AGAIN, IT'S PRECAUTIONARY. 
          [00:50:01]
AND WHAT IT MEANS IS IF YOU'RE GONNA CONSUME THE WATER OUT OF YOUR TAP, BOIL IT, YOU CAN BATH IN IT. 
          YOU CAN USE IT FOR WHATEVER OTHER PURPOSE YOU WANT. 
          BUT IF YOU'RE GONNA ASSUME IF YOU'RE GONNA CONSUME IT, BOIL IT, ARE, ARE THESE FROZEN PIPES, ET CETERA, DUE TO PROLONGED, UM, FREEZES? UH, YES. 
          UH, RARELY HAVE WE HAD, UH, A SITUATION WHERE THE WEATHER HAS, UH, WHERE THE, UM, THE TEMPERATURE HAS GOTTEN THIS LOW, LOW AND, AND OUR, THE INTERNAL PIPES OF HOMEOWNERS, UH, FREEZE. 
          AND WHEN THERE'S A THAW, THEY UNFREEZE AND THEN THEY BURST AND THE WATER COMES GUSHING OUT. 
          UH, COINCIDENTALLY, THE THREE PEOPLE IN FRONT OF YOU, STEVE KLAUS, UH, JOLENE BURLEY, AND MYSELF, WE'VE ALL HAD BROKEN PIPES IN OUR HOME. 
          I HAD ONE THIS MORNING. 
          I WAS ABLE TO ISOLATE IT AND TAKE CARE OF IT. 
          UH, THAT'S WHY I'M HERE. 
          BUT THIS IS WHAT HAPPENING IS HAPPENING THROUGHOUT OUR SYSTEM THAT THAT IS CAUSING THE LOWER, THE LOW PRESSURE. 
          UM, DO WE EXPECT SERVICE TO MOSTLY COME BACK ONLINE AS THINGS WARM UP? UH, AND SO, AND, AND IF, IF NOT, UH, WHERE SHOULD FOLKS GO FOR WATER NOW? UM, CAN WE SET UP DELIVERY STATIONS? WHAT SHOULD FOLKS DO TO KEEP WATER IN THEIR HOMES? UM, WE ARE GONNA BE IN THIS SITUATION FOR AS LONG AS WE HAVE THE SITUATION OF INTERMITTENT, UH, POWER TO OUR PUMP STATIONS. 
          UH, AND SO, UH, AS THE, UH, DAYS GET WARMER AND AIR COT IS, IS ABLE TO, UH, ESTABLISH ITSELF AND, AND CAU CAUSE MORE RELIABLE, UH, UH, POWER OUT THERE AND C P S ENERGY ALSO, THEN WE WILL FOLLOW SUIT. 
          WE WILL BE ABLE TO PUSH MORE WATER OUT. 
          UH, WE HAVE NOT, UH, BECAUSE AGAIN, OF, OF THE WEATHER AND THE INABILITY TO DELIVER WATER, UH, BOTTLED WATER AND THINGS LIKE THAT, WE HAVE, WE HAVE NOT HAD THAT ISSUE YET. 
          UH, WE WILL HAVE TO SEE ABOUT THESE KINDS OF LOGISTICS ON HOW, UH, WE CAN DO THAT. 
          UH, MAYOR, I WILL LET YOU KNOW THAT WITH ME IS AGAIN, OUR CHAIRWOMAN GLYNN BURLEY AND OUR CHIEF OPERATING OFFICER, STEVE KLAUS, IF YOU NEED AND WANT MORE TECHNICAL QUESTIONS ANSWERED ABOUT OUR SITUATION. 
          I JUST WANT, I JUST WANT ANSWERS THAT FOLKS IN THERE ARE FREEZING THEIR BEHINDS OFF RIGHT NOW, CAN UNDERSTAND THAT WE'RE DOING EVERYTHING WE CAN AND TO GET SOME BACK UP AND RUNNING. 
          SO I, I APPRECIATE THIS INFORMATION. 
          UM, HOW WIDESPREAD DO WE ANTICIPATE THE WATER OUTAGES ARE GONNA BE? UH, THE WATER OUTAGES ARE, UH, MOSTLY CO TOTAL OUTAGES ARE MOSTLY CONCENTRATED IN THE FAR, FAR NORTH, UH, NORTH OF 1604 OR THE FAR FAR SOUTH. 
          UH, UH, UH, BELOW FURTHER SOUTH IN FOUR 10, IN THE MIDDLE, THAT BIG MIDDLE, UH, THERE'S SMALL POCKETS, BUT IT'S MOSTLY A QUESTION OF LOW PRESSURE OR NO EFFECT AT ALL. 
          SO THE, THE, THE BIG, I DON'T KNOW IF YOU CAN SEE THE, THE MAP BEHIND ME, OR MAYBE IT'S TOO BRIGHT, BUT, UH, YOU SEE THE NORTH AND THE SOUTH, UH, SO THE, THE BIG CENTRAL AREA OF SAN ANTONIO, EITHER NO PROBLEMS OR PRESSURE PROBLEMS, BUT THEY STILL HAVE WATER, NO WATER, EXTREME NORTH AND EXTREME SOUTH. 
          UM, BUT IF IT CAN, MA, I I DO WANT TO JUMP IN. 
          AND THIS IS STEVE KLAUS, UH, CHIEF OPERATING OFFICER WITH THE SAN ANTONIO WATER SYSTEM. 
          AND WE ALL HAVE TO BE AWARE THAT AS THESE HOMEOWNERS CONTINUE TO THAW, WE WILL SEE MORE AND MORE OF WHAT WE CALL DEMAND ON THE SYSTEM. 
          IN OTHER WORDS, THAT WATER IS GOING SOMEWHERE. 
          SO WHILE WE HAVE MAJOR OUTAGES NORTH AND SOUTH CURRENTLY, AND THE CENTER OF THE CITY IS, UM, MAYBE IN A LOW PRESSURE SITUATION, BUT NONETHELESS, UH, MOST OF THEM ABSOLUTELY DO HAVE WATER. 
          ONCE THOSE PIPES START TO THAW, WE WILL HAVE OPEN ENDPOINTS ACROSS THE CITY. 
          WE'RE GONNA HAVE THOUSANDS, MAYBE 10,000, WHO KNOWS, MAYBE A HUNDRED THOUSAND LEAKS ACROSS THE CITY THAT WE'VE NEVER DEALT WITH BEFORE. 
          AND THESE ARE BIG LEAKS. 
          THEY'RE NOT, THEY'RE NOT DRIPPING LEAKS. 
          THESE ARE WHERE PIPES HAVE COMPLETELY FRACTURED AND WATER IS OPEN-ENDED POURING OUT. 
          MY CONCERN IS THAT HOW QUICKLY WE CAN IDENTIFY THESE LEAKS AND, UH, AND GET THOSE UNDER CONTROL IS GONNA BE A CHALLENGE. 
          WHILE WE MAY HAVE OUTAGES LIMITED TO NORTH AND SOUTH CURRENTLY, AS THESE LEAKS CONTINUE TO EXPRESS THEMSELVES AND SHOW UP, IT IS GOING TO BE EXTREMELY CHALLENGING FOR US TO, TO, UM, CONTROL THAT SITUATION AND NOT HAVE MORE AREAS THAT WIND UP WITH OUTAGES. 
          THE CENTER PART OF THE CITY IS WHAT ROBERT WAS REFERRING TO, WHERE WE'RE PUMPING MORE WATER THAN WE HAVE EVER PUMPED DURING A SUMMERTIME PEAK. 
          THAT'S PHENOMENAL. 
          AND AS WE GET INTO A POINT WHERE THESE LEAKS START SHOWING UP MORE AND MORE AND MORE, AS THE CITY STARTS TO THAW, IT IS VERY LIKELY WE 
          [00:55:01]
WILL NOT BE ABLE TO KEEP UP. 
          WE HAVE THOSE PUMP STATIONS SCREAMING, TRYING TO PUSH WATER OUT RIGHT NOW, BUT, UM, WE'RE BARELY KEEPING, UH, 20 OR 30 P S I, UH, THROUGH THE CENTER PART OF THE CITY RIGHT NOW. 
          WELL, THAT, THAT WAS MY LAST QUESTION FOR, FOR YOU, ROBERT, AND, AND SAS. 
          UM, BUT YOU KNOW, IT BRINGS UP ANOTHER QUESTION THAT I HAVE THAT MAYBE IS, IS FOR PAULA, WHY, WHY ARE THE PUMPING STATIONS NOT ON CRITICAL CIRCUITS? UM, WELL, I MEAN, WE HAVE QUITE A FEW THINGS ALREADY ON CRITICAL CIRCUITS, SO I, UM, I BELIEVE THAT WE HAVE TRIED TO GO TO THE MAJOR FACILITY SITES TO GET THAT COORDINATED, BUT IT'S OBVIOUSLY AN OPPORTUNITY POINT FOR US. 
          OKAY. 
          THAT WILL JUST, THAT WILL JUST NARROW THOUGH THE NUMBER OF CIRCUITS WE CAN WORK WITH. 
          BUT OF COURSE, THIS, THIS POINTS OUT A GAP THAT WE CAN GO AFTER. 
          WELL, THAT, THAT CERTAINLY WOULD BE ON, ON TOP OF MY LIST FOR AFTER ACTION WHEN WE GET THROUGH THIS. 
          YES, SIR. 
          WELL, MAYOR AGAIN, IF I, IF I CAN, AND I'M SORRY TO BUTT IN, NORMALLY OUR PUMP STATIONS ABSOLUTELY ARE ON CRITICAL CIRCUITS, AND THEY PROTECT THEM AND THEY DO A VERY GOOD JOB OF PROTECTING THEM. 
          BUT AS THE SITUATION CONTINUED TO DECLINE, UM, WORKING WITH C P SS, TALKING DIRECTLY WITH CHRIS STER, ET CETERA, UM, REQUESTS WERE MADE THAT, THAT THEY WANTED TO KNOW IF WE COULD GET OFFLINE. 
          UM, WE COORDINATED THAT. 
          WE UNDERSTOOD THE IMPLICATIONS TO THE WATER SYSTEM BECAUSE OF THAT. 
          LOT OF THIS TRANSFERRED, TRANSPIRED THROUGH THE NIGHT LAST NIGHT, BUT EVEN TODAY, MOST OF OUR, UM, LARGER FACILITIES ARE IN AN ON OFF CYCLE. 
          UM, WE UNDERSTAND THE CHALLENGES THAT THAT PRESENTED TO US, BUT UNDER THE CIRCUMSTANCES, AS YOU MENTIONED, MAYOR, WITH PEOPLE FREEZING, WE THOUGHT THAT WAS OUR BEST RESPONSE. 
          AND, AND AGAIN, BOTTOM LINE, WHERE CAN FOLKS GET WATER NOW? UM, ARE WE SETTING UP DELIVERY? UM, WE HAVE ONE TANKER TRUCK THAT WE OWN WITHIN SAWS, OBVIOUSLY NOT GONNA GET US ANYWHERE IN DELIVERY. 
          UM, AFTER THIS, IMMEDIATELY AFTER THIS MEETING, WE ARE HAVING A MEETING, UH, WITH H E B, UH, TO PUT THEM ON NOTICE THAT WE NEED WATER BROUGHT IN. 
          IF THEY CAN BRING IN BOTTLED WATER, I'M SURE THAT WE WILL HAVE A SERIES OF DISCUSSIONS THROUGH THE REST OF THE DAY ON WHAT WE CAN DO. 
          OUR FOCUS TO THIS DATE HAS BEEN TRY TO KEEP OUR SYSTEM OPERATIONAL AS WE GET FURTHER INTO THIS AND WE SEE THAT, THAT MAY OR MAY NOT BE POSSIBLE, OBVIOUSLY, WE WILL HAVE TO PIVOT AND COVER THAT BASE AS WELL. 
          OKAY. 
          UM, THANK YOU GUYS. 
          UM, I DO HAVE SOME QUESTIONS FOR ERIC, BUT I, I'M, I'M OVER TIME NOW. 
          SO LET ME, LET ME START WITH COUNSEL AND I COME BACK IN IF MY QUESTIONS AREN'T ADDRESSED. 
          SO LET ME GO FIRST, UH, TO COUNCIL MEMBER ELIAS. 
          THANK YOU. 
          MAYOR, CAN I, CAN I JUST ASK REAL QUICK, UM, OBVIOUSLY KIND OF WHAT WE'RE ALL HEARING ON THE CALL. 
          UM, I, WE, WE WILL, WE WILL WORK WITH SAS TO ANSWER SOME OF THE QUESTIONS THAT YOU WERE ASKING MAYOR 'CAUSE I SUSPECT THAT, UH, THE NEWS, EVEN THOUGH PRECAUTIONARY, UM, WILL BE, UH, UH, WILL, WILL GENERATE A LOT OF QUESTIONS. 
          SO WE'LL MAKE SURE THAT OUR EMERGENCY OPERATIONS CENTER AND OUR DEPARTMENTS AND MYSELF CONNECT WITH SAS, UH, AND, AND, UH, HELP ON THE COMMUNICATION PIECE OF THIS AS WELL, AND POTENTIAL RESOURCES, WHATEVER WE HAVE. 
          OKAY. 
          THANKS ERIC. 
          UM, COUNCIL MEMBER EZ. 
          YEAH. 
          UM, SO I, I, I, UM, I, I WANNA GIVE YOU A PREVIEW OF WHAT'S TO COME, UH, PAULA AND, AND ROBERT AND JOLYNN AND, UH, THE OTHER FOLKS FROM THE DIFFERENT, UH, UTILITIES. 
          UM, YEAH, I ANTICIPATE MY COUNCIL MEMBERS, UM, LIKE ME, UM, ARE FURIOUS, UM, JUST LIKE OUR NEIGHBORHOODS ARE, UM, THAT WE'RE IN THIS SITUATION. 
          UM, I, I'LL, I'LL TELL YOU, I HAVE YET TO MEET A CONSTITUENT, UM, WHO IS GOING THROUGH THIS CRISIS, WHO IS INTERESTED IN HEARING WHOSE FAULT THIS IS. 
          UM, THEY'RE MORE INTERESTED IN HEARING WHEN IT'S GONNA BE FIXED. 
          THERE'S GONNA BE PLENTY OF TIME FOR US TO DO A POSTMORTEM LATER. 
          UM, EVERY TIME THAT WE, I'VE OFFERED THE EXPLANATION, UM, AND, YOU KNOW, AND I, AND PEOPLE HEAR, UH, WELL, IT'S ERCOT FAULT. 
          LET'S LET YOU KNOW, BLAME ERCOT. 
          'CAUSE THAT'S WHAT IT SOUNDS LIKE TO THEM. 
          WHEN WE MENTION ERCOT, BLAME ERCOT, THEY SEE RED. 
          UM, AND IT JUST MAKES THEM ANGRIER. 
          UM, AND, AND, AND I THINK IT'S IN LARGE PART BECAUSE WHEN GOOD THINGS HAPPEN IN CONNECTION WITH OUR GRID OR OUR WATER SUPPLY, UM, C P S AND SAWS AND THE BOARD MEMBERS AND ELECTEDS JUST LIKE ME, OH, WE LOVE TO SPIKE THE BALL AND TAKE VICTORY LAPS. 
          AND WE'RE REALLY GOOD AT PATTING OURSELVES ON THE BACK WHEN TIMES ARE GOOD. 
          UH, BUT WHEN TIMES ARE BACK, UH, THE FIRST TIME WE'VE GOT THIS CRISIS, THE FIRST 
          [01:00:01]
THING WE DO IS POINT TO ERCOT. 
          HEY, AND FOR ALL I KNOW, THIS IS ER, A HUNDRED PERCENT ERCOT FAULT. 
          AND I, I, YOU KNOW, I, LIKE YESTERDAY I CALLED FOR, UH, THE RESIGNATION OF THE ERCOT, UH, C E O AND ALL THEIR BOARD MEMBERS. 
          I THINK THAT WHAT'S HAPPENING UP THERE, THERE IS JUST A DUMPSTER FIRE. 
          BUT, UM, JUST SIMPLY BLAMING ERCOT AND NOT LOOKING AT OURSELVES IS, IS NOT LEADERSHIP FRIENDS. 
          AND SO, I, I, I AM A FIRM BELIEVER THAT THE BOOK STOPS WITH US. 
          AND, UM, MY NEIGHBORHOOD SENT ME UP HERE, UM, TO, UH, YOU KNOW, TO ADVOCATE FOR THEM AND ASKS SOME HARD QUESTIONS. 
          AND SO, I, I WILL TELL YOU WHAT'S REALLY FRUSTRATING FOR ME IS THAT WHEN WE'VE RAISED RATES OVER THE PAST DECADE, WE ALWAYS RAISE THEM WITH A PROMISE THAT LIKE, HEY, SOME OF THIS MONEY'S GONNA GO TOWARDS MAKING THE GRID MORE RESILIENT AND TO UPGRADE OUR EQUIPMENT. 
          AND THEN, YOU KNOW, THE ONE TIME WE NEEDED TO BE RESILIENT AND UPGRADED, UM, TODAY, UH, WE'RE , UH, WE'RE ALL KIND OF LOOKING AT EACH OTHER WONDERING, YOU KNOW, HOW, YOU KNOW, I GUESS, I GUESS THIS IS A GAP OR AN OPPORTUNITY TO, TO MAKE THINGS BETTER FOR THE FUTURE. 
          UM, THAT'S ALSO, UM, PAULA, I'LL, I'LL BE FRANK WITH YOU, HAVING CALLED IT A GAP OR AN OPPORTUNITY THAT'S JUST GONNA, THAT'S GONNA GO VIRAL TODAY, AND THAT'S, THAT'S JUST GONNA P**S PEOPLE OFF. 
          UM, AND, UH, SO FOR THE LAST FOUR YEARS, I'VE SAID ONE THING AND ONE THING AND ONE THING OVER AND OVER AND OVER AGAIN. 
          MY COLLEAGUES ARE PROBABLY JUST TIRED OF ME HEARING ME SAY THE WORD RESILIENCE, RIGHT? AND WARNING THAT MEGA STORMS, AND THESE METEOROLOGICAL EMERGENCIES ARE THE NEW NORMAL. 
          I'VE SAID THAT OVER AND OVER AGAIN, NEW NORMAL. 
          AND SINCE 2017, IT'S MADE ME VERY HAPPY THAT ALL CITY DEPARTMENTS HAVE ADOPTED THE WORD RESILIENCE MORE AND MORE. 
          AND WE SEE IT ALL THE TIME IN POWERPOINT PRESENTATIONS. 
          AND, YOU KNOW, UM, UM, AND NOW RESILIENCE HAS BECOME A FASHIONABLE WORD AND GOVERNMENT AND CORPORATE SPEAK. 
          AND, YOU KNOW, THE QUESTION IS, IS ARE WE RESILIENT? ARE WE, UM, I JUST HEARD SOMETHING ASTONISHING THAT SAWS IS NOTIFYING PEOPLE ABOUT BOILING WATER. 
          UM, I DON'T KNOW HOW THE HELP ANYBODY'S GONNA BOIL WATER IF THEY HAVE NO ELECTRICITY, UH, ROBERT, BY BURNING WOOD, MAYBE. 
          UH, SO I'VE GOT, YOU KNOW, NO WATER ALONG I 10 RIGHT NOW. 
          I GOT THOUSANDS OF REALLY VULNERABLE POOR PEOPLE, ELDERLY FOLKS, STUDENTS, THE DOMINION FAIR OAKS RANCH. 
          I GOT RESTAURANTS UP AND DOWN THAT CORRIDOR WITH REFRIGERATORS FULL OF ROTTING FOOD. 
          I GOT CROWN RIDGE HILLS AND DALE'S TANGLEWOOD, AND THOUSANDS UPON THOUSANDS OF APARTMENT DWELLERS. 
          AND THIS IS BECAUSE THERE'S NO ELECTRICITY AT PUMP STATIONS. 
          AND SO, I MEAN, I, I DON'T HAVE TO BE AN EXPERT ON GRID MANAGEMENT OR ANYTHING, BUT I'M JUST DEDUCING HERE THAT NO ELECTRICITY TO PUMP STATIONS EQUALS NO PUMPING OF WATER TO HOMES. 
          UM, AND SO MY QUESTION IS, WHEN WE START RECONNECTING THESE NEIGHBORHOODS, UM, IS THERE A WAY, PAULA, FOR US TO PRIORITI PRIORITIZE THOSE NEIGHBORHOODS ALL OVER SAN ANTONIO, NOT JUST DISTRICT EIGHT, BUT ALL OVER SAN ANTONIO, SO THAT WE CAN PRIORITIZE THOSE NEIGHBORS WHO HAVEN'T HAD ANY ELECTRICITY FOR THE LAST THREE DAYS? UM, OR IS THERE, IS THERE GONNA BE A METHOD OR, YOU KNOW, OR AN EXPLAINABLE RATIONALE FOR THIS NEIGHBORHOOD VERSUS THE OTHER ONE? YES, SIR. 
          WE WILL, WE WILL PRIORITIZE AND GO AFTER THE, THE NEIGHBORS THAT DON'T COME BACK AUTOMATICALLY WHEN WE, UM, RESTORE POWER. 
          SO WE'LL LOOK AT THE, HOW LONG THE LONGEST CIRCUITS HAVE BEEN OUT IN THOSE CUSTOMERS AND GO AFTER THAT. 
          THAT WILL BE OUR PRIMARY WAY TO FOCUS ON THE RESTORATION. 
          OKAY. 
          UM, I, AND YOU KNOW, THE SOONER THE BETTER, RIGHT? IF WE'RE TELLING PEOPLE, HEY, SOON WE'LL BE RECONNECTING IT. 
          I NEED TO BE ABLE TO EXPLAIN TO FOLKS, HERE IS THE METHODOLOGY THAT WE WILL BE USING TO RECONNECT YOU. 
          UM, AND BECAUSE, UH, IT'S GONNA DRIVE THEM NUTS TO HEAR THAT, YOU KNOW, UH, OTHER NEIGHBORHOODS WHO'VE ONLY HAD MINOR INCONVENIENCES GOT RECONNECTED BEFORE THEM. 
          UM, ROBERT, UH, FOR THIS I 10 CORRIDOR LOST WATER. 
          UM, HOW MUCH OF THAT IS FROZEN OR BROKEN PIPES INSTEAD OF ELECTRICAL PROBLEMS? I'M SORRY, I, I WAS ON MUTE. 
          WE WOULD HAVE TO LOOK AT A MAP TO SEE WHAT STATIONS MAY BE OUT OF POWER. 
          AND THEREFORE, IF IT'S AN ENTIRE NEIGHBORHOOD, IT'S MORE LIKELY THAN NOT BECAUSE OF THE LACK OF THE INABILITY TO MOVE THAT WATER. 
          UH, IF YOU HAVE, UM, AND THEN YOU HAVE TO LOOK AT THE HOME ITSELF. 
          UM, A PERFECT EXAMPLE OF IS MY HOME. 
          I LIVE IN YOUR DISTRICT EIGHT. 
          I LIVE RIGHT OFF OF I 10. 
          WE DO HAVE WATER, BUT I HAD A, UH, I HAD A BUSTED PIPE. 
          AND SO, UH, I, IT CAUSED LOW PRESSURE. 
          SO THOSE KINDS OF ISSUES, YOU HAVE TO ALMOST, UH, DIAGNOSE HOME BY HOME, UH, TO SEE WHERE WE'RE, WHERE WE'RE GOING WITH THAT. 
          UH, BUT, UH, BUT IT'S VERY CONTINGENT ON GETTING THE POWER TO MOVE THE WATER TO MAKE SURE THAT, THAT THERE'S, UH, ADEQUATE PRESSURE AND IN FACT, WATER FOR OUR CONSTITUENTS. 
          OKAY. 
          ALRIGHT. 
          UM, THE OTHER SIDE OF THIS IS PAULA, I, I HEARD YOU EXPLAIN YESTERDAY ON TEXAS PUBLIC RADIO. 
          I 
          [01:05:01]
THINK, I THINK YOU DID A GREAT JOB EXPLAINING IT, PAULA. 
          AND, AND I'M GONNA STOP HERE AND, AND MENTION, UM, YOU KNOW, IF ANYBODY THINKS THE SOLUTION TO THE PROBLEM THAT WE'RE IN RIGHT NOW IS ATTACKING OUR CEOS OF OUR UTILITIES, THEN YOU'RE NOT PART OF THE SOLUTION. 
          YOU'RE PART OF THE PROBLEM. 
          OKAY? WE, WE NEED TO THINK ABOUT MOVING FORWARD AND FIXING. 
          THERE'S PLENTY OF OPPORTUNITIES FOR US TO DO POSTMORTEMS LATER. 
          I NEED TO KNOW HOW TO EXPLAIN TO PEOPLE WHY ONE SIDE OF THE STREET OF THEIR NEIGHBORHOOD IS LIT UP AND THE OTHER SIDE OF THE STREET IS DARK. 
          I HEARD YOU EXPLAIN IT YESTERDAY ON T P R, THAT MAKES PERFECT SENSE TO ME. 
          BUT I, I THINK PEOPLE WHO ARE WATCHING TODAY NEED TO HEAR IT AGAIN. 
          SO, THE, UM, AGAIN, WHAT WHAT HAPPENED IS WE HAVE, WE HAVE A HUGE COMMUNITY OF APPROACHING 2 MILLION PEOPLE. 
          BUT THE WAY THAT WE BROKE THE SYSTEM UP IN CIRCUITS, WHICH ARE NODES IS ORGANICALLY. 
          SO AS THE COMMUNITIES GREW, WE ATTACHED CUSTOMERS TO CIRCUITS. 
          AND SO YOU CAN BE IN THE SAME NEIGHBORHOOD, ON THE SAME STREET AND BE IN DIFFERENT CIRCUITS. 
          AND THAT, AND, AND THE CIRCUITS THAT ARE TIED TO PRIMARY CRITICAL SERVICES, AGAIN, HOSPITALS ARE AT THE, AT THE HEIGHT OF IT, WE DO, WE HAVE PRIORITIZED WATER. 
          'CAUSE WE DO UNDERSTAND THE IMPLICATIONS THAT WOULD HAPPEN. 
          ANYTHING THAT HAPPENS TO DO WITH, UM, SECURITY, MAKING SURE THAT THE POLICE AND FIRE 9 1 1, THOSE TYPES OF SERVICES ARE WORKING. 
          UM, ULTIMATELY, UH, THE AIRPORT, THINGS THAT ARE CONSIDERED CRITICAL INFRASTRUCTURE TO KEEP THINGS GOING, PARTICULARLY AS WE GO THROUGH EVEN NOW, MORE STRESS FOR PANDEMIC, THOSE KIND OF THINGS. 
          UM, NOW HAVING TO EXPAND THAT A BIT FOR SITES THAT ARE HOUSING VACCINES, BUT THEY, THAT CIRCUIT, IF YOU LIVE IN A, IN A, ON, IN AN AREA AND ON THAT CIRCUIT THOUGH, ANY TYPE OF THOSE THINGS ARE IN THE NETWORK, THEN YOU WILL BENEFIT BECAUSE IT IS, IT IS VERY, VERY DIFFICULT. 
          AND, AND THERE WOULD BE EVEN LONGER OUTAGES IF WE WERE TRYING TO CARVE AND CUT THE CIRCUIT UP. 
          WE NEED MASS CIRCUIT MANAGEMENT. 
          AND SO IF YOU'RE TIED TO THAT CIRCUIT, YOU, YOU, YOU PROBABLY HAVE A SITUATION WHERE YOU REALLY DIDN'T EXPERIENCE ANY OUTAGE, BUT RIGHT ACROSS THE STREET, YOU'RE NOT TIED TO THAT, OR YOU'RE NOT TIED TO A HIGH FREQUENCY LOAD BALANCING ENTITY WHERE WE JUST, WE CAN ONLY SHAVE AROUND THE EDGES OF THAT. 
          AND SO IT IS A DESIGN ISSUE, SIR, THAT NOT, NOT, NOT INTENDED TO LOOK AT ANY SPECIFIC CUSTOMER AND, AND INCONVENIENCE 'EM SPECIFICALLY. 
          IT'S, IT'S, UH, OF COURSE SOMETHING WE WILL CONTINUE TO LOOK AT, UM, TO SEE WHAT CAN BE DONE. 
          BUT THOSE CIRCUITS ARE IN PLACE AND BEEN IN PLACE FOR, FOR DECADES. 
          ALL RIGHT. 
          WELL, UM, YOU KNOW, A LOT OF FOLKS ARE ASKING, UM, UH, YOU KNOW, SORT OF WHAT COUNCILMAN, WHAT, WHAT'S IT LOOKING LIKE ON THE FLOOR? YOU KNOW, I, I'M SORRY, ON THE GROUND OUT THERE FOR YOU AND THE DISTRICT EIGHT. 
          I JUST WANNA LET Y'ALL KNOW, JUST TO GIVE YOU A SNEAK PEEK OF WHAT WE'RE WORKING ON OVER HERE. 
          AND I KNOW MY COUNCIL COLLEAGUES ARE DOING THE EXACT SAME THING. 
          IT'S ALL HANDS ON DECK AT OUR OFFICE. 
          WE'RE ANSWERING EVERY PHONE CALL AS IT COMES IN. 
          IT IS, WE'RE HEARING FROM PEOPLE, AFFLUENT AND POOR, AND EVERYTHING IN BETWEEN WHO ARE JUST FURIOUS AND SCARED AND TIRED. 
          I'VE GOT THE BATTERED WOMEN'S SHELTER OUT THERE WHOSE ROOF COLLAPSED YESTERDAY. 
          THEY'VE GOT WOODEN, UH, JOISTS THAT ARE ALL WET. 
          THEY'RE GONNA GET MOLDY. 
          WE'VE GOT INSURANCE OUT THERE TAKING CARE OF PEOPLE. 
          WE'VE GOT HOMELESS PEOPLE BURNING WOOD UNDER THE CULVERTS IN I 10 AND DAYS OF ALLAH. 
          UM, I'VE BEEN DELIVERING FIREWOOD YESTERDAY AND TODAY, THANKFULLY, MY FATHER-IN-LAW HAS A HUGE STACK OF FIREWOOD. 
          UM, AND SO I'VE GOT MY TRAILER HOOKED UP ON MY FARM ON, ON MY TRUCK, AND WE'VE BEEN DELIVERING FIREWOOD TO, YOU KNOW, TO POOR PEOPLE AND ELDERLY FOLKS ALL THROUGHOUT THE DISTRICT. 
          THAT'S NOT GONNA STOP. 
          UM, AND, YOU KNOW, THERE ISN'T ENOUGH HOURS IN THE DAY. 
          I KNOW, MAYOR, YOU'VE BEEN STRUGGLING WITH THIS. 
          UM, AND THIS IS NOT TO CONGRATULATE MYSELF, FOLKS. 
          THIS IS JUST TO TELL YOU THAT EVERY SINGLE ONE OF YOUR CITY COUNCIL PEOPLE IS OUT THERE, UM, IN, IN MY OPINION, KICKING ASS. 
          UH, BUT IT'S, BUT THERE'S MORE NEED THAN THERE ARE RESOURCES. 
          EVERY SINGLE PERSON WHO WORKS FOR C P SS AND SAWS WHO'S WEARING THOSE YELLOW VESTS OUT THERE, THOSE ARE MY HEROES, UH, BECAUSE THOSE ARE SAN ANTONIANS WORKING FOR SAN ANTONIANS TO MAKE SURE THAT ALL OF US HAVE ENERGY, AND THEY'VE GOT WIVES AND KIDS AND GRANDPARENTS AND ALL THAT AT HOME WHO ARE FREEZING THEIR TAILS OFF. 
          UM, AND SO AFTER THIS IS ALL OVER, YOU KNOW, I DO THINK THERE NEEDS TO BE SOME, UH, RECOGNITION OF THOSE PEOPLE WHO WEAR ORANGE, UH, AND WHO ARE UP ON THOSE LINES AND IN THOSE DITCHES WORKING ON PIPES AND LINES. 
          UH, BUT, YOU KNOW, I, I'M HAVING A TOUGH TIME WITH THIS GUYS 'CAUSE MY, MY PARENTS ARE FREEZING, AND AFTER THIS MEETING, I GOTTA GO HOME AND MAKE SURE THAT THEY'RE OKAY. 
          AND THEN WE'RE GONNA HAVE TO FIGURE OUT A WAY TO START BOILING WATER. 
          UM, PAULA, ROBERT, THANK YOU SO MUCH FOR, FOR BEING HERE AND ANSWERING OUR HARD QUESTIONS. 
          THANKS, MAYOR. 
          THANK YOU. 
          COUNCIL MEMBER ELA, COUNCIL MEMBER COURAGE. 
          THANK YOU, MAYOR. 
          UH, THANK YOU MANNY, FOR MAKING THE CASE FOR ALL OF THE HARDWORKING STAFF MEMBERS. 
          I KNOW THAT WE ALL HAVE, UH, AND 
          [01:10:01]
WE'RE ALL PULLING TOGETHER ON THIS. 
          UH, I WANTED TO START OFF BY ASKING, UH, THE CITY MANAGER, UH, IF WE CAN'T LOCATE MORE WARMING CENTERS. 
          NOW, I, I HEARD THE ARGUMENT THAT, WELL, THAT MAY MEAN YOU HAVE TO ADD MORE HEAT SOMEPLACE TO PROVIDE THAT, BUT, UH, YOU KNOW, THERE MAY BE LOCATIONS THAT ARE ALREADY ON SOME OF THOSE GRID LINES CONNECTED TO HOSPITALS OR OTHER IMPORTANT SERVICES. 
          AND, UH, YOU KNOW, I, I THINK IT'S WORTH HAVING OUR STAFF EXPLORE. 
          ONE THOUGHT THAT CAME TO MY MIND, FOR EXAMPLE, IS BLOSSOM ATHLETIC CENTER, WHICH IS PART OF NORTHEAST SCHOOL DISTRICTS, LOCATED RIGHT NEXT TO THE AIRPORT. 
          IT VERY WELL MAY BE ON THE SAME KIND OF SAFETY CIRCUITRY TO WHERE, UH, IT COULD BE USED AS SOMETHING LIKE A, A WARMING CENTER, UH, IN THIS KIND OF A SITUATION. 
          BUT JUST HAVING ONE DOWNTOWN, UH, I DON'T THINK IS, IS REALLY MEETING THE NEED THAT WE HAVE HAD OR MAY HAVE OVER THE NEXT COUPLE OF DAYS. 
          ONE SUGGESTION THAT I HAD, AND I SENT IT TO, UH, ELOY WITH VIA, WAS MAYBE WE CAN ASK VIA TO GET BACK OUT IN THEIR BUSES AS THEY DID, UH, A WHILE BACK AND HAVE SOME TEMPORARY BUS WARMING, UH, STATIONS IN DIFFERENT PARTS OF THE CITY THAT HAVE BEEN HARD HIT. 
          UH, WE PROBABLY C P S AND FIND OUT WHICH NEIGHBORHOODS HAVE HAD SEVERE PROBLEMS AND WHERE MAYBE VIA COULD ISSUE OR HAVE A COUPLE OF BUSES BE WARMING STATIONS FOR A COUPLE OF HOURS AND EVEN ALLOW PEOPLE TO HAVE, UH, UH, ACCESS TO THE INTERNET, UH, THROUGH THEIR CAPABILITY. 
          I HADN'T HEARD BACK FROM THAT SUGGESTION, BUT I'D LIKE TO SEE US SEE ABOUT WORKING WITH VIA TO DO THAT. 
          I KNOW THEY'RE NOT RUNNING THEIR BUSES ON THE STREETS 'CAUSE THEY'RE NOT SAFE, BUT IF YOU STAY OFF THE HIGHWAYS AND, AND YOU'RE CAREFUL, WE PROBABLY CAN DEPLOY THOSE IN A FEW MORE CRITICAL AREAS. 
          UH, SO, YOU KNOW, I I THINK WE NEED TO ADDRESS THE IDEA THAT MORE PEOPLE NEED WARMTH. 
          UM, SO I, I WANTED TO BRING THAT UP TO YOU, PAULA. 
          I UNDERSTAND THE SITUATION THAT YOU ALL ARE IN, AND I RECOGNIZE THE RELATIONSHIP BETWEEN ERCOT AND, UH, YOU KNOW, WHAT YOU'RE DOING WITH C P S ENERGY. 
          UM, AND, AND I KNOW Y Y'ALL ARE DOING, UH, ABOUT AS BEST AS YOU CAN. 
          AND I, I REALIZE THAT YOU HAD AN AUTOMATED SYSTEM THAT KIND OF MANAGED ROTATING YOUR ENERGY, BUT YOU GAVE UP ON THAT. 
          I UNDERSTAND MAYBE BECAUSE YOU WERE SEEING IT WASN'T WORKING, OR MAYBE BECAUSE, UH, YOU HAD TO, BUT WHATEVER MANUAL SYSTEM YOU PUT IN THERE WAS JUST TOTALLY INEFFECTIVE. 
          AND, AND I DON'T KNOW IF THAT WAS ONE PERSON DECIDING WHERE THE ELECTRICITY WENT, OR IF YOU HAD A CREW OF 50 PEOPLE DECIDING WHERE THE ELECTRICITY WENT. 
          BUT, YOU KNOW, JUST THROUGH MY OWN EXPERIENCE DURING A A ONE HOUR PERIOD, THE, UH, ELECTRICITY CAME OFF AND ON FOR ONE MINUTE OR EVEN LESS FOUR TIMES. 
          THAT IS TOTALLY INADEQUATE PREPARATION FOR TRYING TO EVEN SHARE WHAT ENERGY THAT WAS OUT THERE. 
          AND I THINK EVERYBODY WOULD'VE BEEN HAPPY TO GET 10 MINUTES EVERY TWO HOURS, BUT WHERE APPARENTLY MOST PEOPLE WEREN'T GETTING ANYTHING FOR ANY HOUR. 
          BUT I KNOW THERE WERE SOME WHO WERE ON THOSE CIRCUITS. 
          AND I'M FORTUNATE RIGHT NOW I'M AT MY DAUGHTER'S HOME BECAUSE MY HOME WAS TOO COLD TO STAY IN ANY LONGER. 
          SHE IS RIGHT NEAR METHODIST HOSPITAL HERE IN STONE OAK, AND SHE HAPPENS TO BE ON THAT SAME CIRCUIT. 
          AND SO SHE'S GETTING ENERGY, BUT WHERE I WAS LIVING OFF THOUSAND OAKS, IT JUST WASN'T HAPPENING. 
          AND THE INCONSISTENCY IS DRIVING PEOPLE CRAZY. 
          AND ALL I'M SAYING IS THIS SPEAKS TO A DRAMATIC NEED IN DEVELOPING A SYSTEM THAT WILL SHARE THAT ENERGY, EVEN IF IT'S WITHIN THE BOTTOM THIRD, UH, IN A MORE EQUITABLE AND RELIABLE MANNER. 
          AND, UH, I HOPE THAT'S GOING TO BE ONE OF THE TOP PRIORITIES THAT YOU LOOK AT AS THIS MOVES FORWARD. 
          AND, UM, YOU KNOW, I DON'T KNOW HOW YOU'RE GONNA MANAGE IT EVEN OVER THE NEXT TWO DAYS, BUT THERE NEEDS TO BE A BETTER WAY OF, UH, OF MOVING THAT ELECTRICITY AROUND THAN WHAT'S BEEN EXISTING, UH, EVEN WITH WHAT WE'VE GOT. 
          THE THE LAST THING I WANTED TO MENTION, UH, WAS ABOUT WATER. 
          AND, AND IT'S A SUGGESTION. 
          UH, AND, YOU KNOW, I, I DON'T KNOW, UH, HOW THIS CAN WORK, UH, BUT I THINK THAT, UH, SAWS NEEDS TO CONSIDER SENDING OUT PEOPLE TO SHUT OFF WATER WHEREVER IT'S LEAKING. 
          NOW, I KNOW THE STANDARD POLICY IS IF YOUR PIPE BREAKS, IT'S THE OWNER'S PROBLEM BECAUSE IT'S USUALLY INSIDE 
          [01:15:01]
THEIR HOME OR ON THEIR PROPERTY. 
          AND IT'S NOT ON THE SAWS SIDE OF THE METER. 
          BUT I THINK WHAT WE'RE SEEING IS A DRAMATIC, UH, DOWN DOWNWARD PRESSURE ON OUR WATER PRESSURE BECAUSE THERE ARE SO MANY LEAKS GOING ON. 
          AND IF WE'RE JUST GONNA LIVE IT, LEAVE IT TO HOMEOWNERS TO SOLVE THAT OVER THE NEXT TWO OR THREE DAYS, WE'RE NOT GONNA GET OUR PRESSURE BACK. 
          AND THERE ARE HUNDREDS OF EMPLOYEES AND SAWS WHO KNOW WHAT TO DO. 
          AND I THINK THAT PEOPLE ARE CALLING AND SAYING, HEY, MY PIPES ARE BROKEN. 
          WHAT AM I DOING? AND WHAT THEY'RE HEARING IS, CALL A PLUMBER. 
          WELL, THERE AREN'T ENOUGH PLUMBERS, AND THEY'RE OVERWHELMED, AND THEY'RE DEALING WITH NOT JUST TURNING THE WATER OFF. 
          COUNCILMAN YOU, YOU MUTED YOURSELF ACCIDENTALLY. 
          COUNCILMAN, COURAGE. 
          YOU'RE ON MUTE, SIR. 
          YEAH, I SEE A CHANGE OVER. 
          THANK YOU. 
          IF WE CAN, AT LEAST THROUGH SAS EMPLOYEES, GO OUT AND TURN THE WATER OFF AND TELL PEOPLE, WE'VE GOTTA TURN YOUR WATER OFF, YOU'LL NEED TO GO TO H E B OR SOMEPLACE ELSE TO GET WATER, UH, TEMPORARILY, UH, BECAUSE WE'RE LOSING PRESSURE AND MAYBE WE CAN EVEN TALK TO ALL THE PLUMBERS, SEND WORD OUT TO ALL THE PLUMBING COMPANIES THAT LOOK SAWS WILL PAY YOU $50 IF YOU'LL JUST GO OUT AND TURN WATER OFF FOR US JUST TO GET THE PRESSURE BUILT BACK UP OR TO KEEP IT FROM CRASHING. 
          AND, UH, SO, YOU KNOW, I THINK WE JUST CAN'T RELY ON THE OWNERS TO TAKE CARE OF THEIR OWN PROBLEM WHEN THEIR PIPES ARE BURSTING, NOT IN THIS TYPE OF A SITUATION. 
          SO THOSE ARE SOME OF THE POINTS I WANTED TO MAKE UP, I WANTED TO MAKE BECAUSE THE MAYOR, MANNY, AND I'M SURE THE OTHER COUNCIL MEMBERS WILL BE MAKING A LOT OF THE SAME POINTS THAT WE'RE ALL CONCERNED ABOUT. 
          SO THAT'S IT FOR ME. 
          THANK YOU, MAYOR. 
          THANK YOU. 
          COUNCIL MEMBER COURAGE, UH, COUNCIL MEMBER ROCHA GARCIA. 
          THANK YOU MAYOR. 
          AND THANK YOU, UM, PAULA AND, UH, AND, UH, UH, ROBERT AND, UM, RUDY, WHO I KNOW ARE ON THE CALL, UM, WHO I'LL, WORKING HARD AND THANK YOU FOR, UM, TAKING MY CALLS. 
          I CALL AND ASK ABOUT DIFFERENT THINGS. 
          I'LL START OFF WITH JUST A, A COUPLE OF QUESTIONS AND THEN, UH, I'LL END UP WITH, UM, WITH SOMETHING THAT I, I, I WANTED TO SHARE WITH YOU ALL. 
          SO FIRST, UM, WE AS A COMMUNITY HAVE INVESTED A LOT OF TIME, UH, INTO ENSURING THAT WE HAVE, UM, RELIABILITY, UM, IN, IN OUR ENERGY. 
          AND SO WE TALK ABOUT THIS ALL THE TIME. 
          WE USE THAT AS A PITCH TO BUSINESSES TO COME AND DO BUSINESS IN SAN ANTONIO. 
          AND SO TO ME, THIS IS CRITICAL, RIGHT? THAT WE, UM, CONTINUE TO, UM, TO, TO, TO MAKE THIS A A PRIORITY. 
          WITH THAT SAID, THE COUNCIL HAS ALSO, I, UH, I KNOW MADE IT A PRIORITY TO INVEST IN THIS. 
          AND SO, UM, ONE OF THE PRIORITIES IN, IN MY DISTRICT, WHICH THE COUNCIL FULLY GOT BEHIND, WAS THE ALAMO REGIONAL OPERATIONS CENTER. 
          AND I JUST WANNA MAKE SURE THAT WE CONTINUE TO FOCUS ON ITEMS, UM, SUCH AS THAT IN ANY CRITICAL INFRASTRUCTURE ASSETS. 
          AND SO I WANNA START OFF BY THAT COMMITMENT, UM, UH, FROM YOU ALL. 
          AND, AND I'LL ASK, UH, PAULA FIRST, AND THEN, UM, ROBERT, I JUST WANNA MAKE SURE THAT YOU ALL HAVE A PLAN AND ARE WORKING TO MAKE SURE THAT OUR CRITICAL INFRASTRUCTURE ASSETS ARE ALL BEING TAKEN CARE OF. 
          YES, MA'AM. 
          UM, UH, ABSOLUTELY. 
          I I WILL SAY THAT, UM, MUCH TO THE POINTS MADE EARLIER, C P S ENERGY HAS IDENTIFIED PILLARS, VALUE PILLARS THAT WE CONTINUE TO FOCUS ON. 
          SO, UM, RELIABILITY IS ONE, RESILIENCE, SAFETY, SECURITY, UM, ENVIRONMENTAL RESPONSIBILITY AND AFFORDABILITY. 
          SO SECURITY, UH, ENCOMPASSES AND RESILIENCY, WE BELIEVE ENCOMPASSES, UM, THE APPROACH THAT WE HAVE TO STAY FOCUSED ON THE SECURITY LEVELS AND DO ALL OF THE, THE COLLABORATIVE THINGS THAT NEED TO HAPPEN IN TERMS OF, OF SECURITY AWARENESS. 
          UM, ULTIMATELY, I, I WILL SAY RIGHT NOW, I MEAN, THOSE, THOSE ARE ONGOING. 
          THEY GO ON ALL YEAR LONG AND YEAR AFTER YEAR. 
          AND WE'RE INCREASINGLY PUTTING, UM, MORE AND MORE FOCUS ON ENVIRONMENTAL RESPONSIBILITY, RESILIENCY, AND SECURITY. 
          WHEN WE END UP GETTING INTO SITUATIONS WHERE THERE'S STRESS ON OUR OPERATIONS, GENERAL STORMS, AND IN THIS CASE AN UNPRECEDENTED STORM, THEY TEND TO TAKE A LOT OF OUR FOCUS, BUT IT DOESN'T, IT DOESN'T STOP IT. 
          IT'S, IT'S STILL THERE. 
          WE HAVE TO MAKE SURE THAT WE MAINTAIN THOSE SECURITY LEVELS, AND WE HAVE A WHOLE SECURITY TEAM THAT LOOKS AT THE PHYSICAL AND CYBERSECURITY REQUIREMENTS THROUGH, THROUGH EVENTS AND EVERYDAY ACTIVITIES, AND WE'RE ABSOLUTELY, UH, COMMITTED TO MAINTAINING THAT. 
          THANK YOU, PAULA. 
          MR. PUENTE, GO AHEAD. 
          UH, HELLO. 
          AND BEFORE I ANSWER YOUR QUESTION, LET ME JUST, UH, UH, COUNCILMAN COURAGE, UH, MADE A COMMENT. 
          HE DIDN'T ACTUALLY ASK A QUESTION, BUT I DO WANNA RESPOND. 
          COUNCILMAN, COURAGE. 
          UH, WE DO HAVE SAUL'S EMPLOYEES, UH, THAT PART OF THEIR WORKDAY IS TO HELP OUT CUSTOMERS BY TURNING OFF 
          [01:20:01]
THEIR WATER. 
          SO WE, WE WILL CONTINUE THAT. 
          WE HAVE WATER CONSERVATION FOLKS THAT OBVIOUSLY ARE NOT DOING REGULAR WATER CONSERVATION THINGS RIGHT NOW, GARDENING THINGS RIGHT NOW. 
          WE WILL SEND THEM OUT ALSO, UH, UNFORTUNATELY, IT IS A MATTER OF WE DON'T KNOW, UH, WHAT WE DON'T KNOW. 
          SO WE HAVE TO SOMEHOW FIND OUT. 
          UH, BUT DURING OUR REGULAR RUNS, YES, WE WILL BE SHUTTING OFF WATER AS BEST WE CAN. 
          UH, SO BACK TO YOU, UH, COUNCILWOMAN. 
          UM, THE INFRASTRUCTURE, THE SAWS INFRASTRUCTURE THAT WAS ADVERSELY AFFECTED WERE VERY SIMPLE. 
          THINGS LIKE INSTRUMENT PANELS THAT MAYBE, UH, THE COLD WEATHER, UH, FROZE THEM. 
          UH, PRESSURE REDUCING VALVES, UH, VALVES THEMSELVES. 
          UH, SO IT'S NOT OUR MASSIVE TYPES OF INFRASTRUCTURE. 
          ALL OF OUR WATER LINES ARE BURIED UNDERGROUND, AND THE EARTH IS A PERFECT INSULATION FOR THEM. 
          SO WE DIDN'T HAVE, WE DIDN'T HAVE BY PIPES THAT BURST BECAUSE OF THEY FROZE AND, AND, UH, WERE A SUBJECT TO THAT PROBLEM. 
          SO, YES, AS I MENTIONED AT THE VERY BEGINNING, EVERY SINGLE EMERGENCY IS AN OPPORTUNITY TO LEARN. 
          WE HAVE LEARNED TREMENDOUSLY, AND WE WILL, WE NOW KNOW WHAT, UH, TO EXPECT AND WE WILL, UH, TAKE WHAT WE'VE LEARNED AND ADDRESS THESE ISSUES THAT YOU'VE BROUGHT UP. 
          THANK YOU. 
          UM, AND SO, SO WITH THAT SAID, UH, I KNOW THAT WE'RE WORKING WITH OUR, UH, AND ERIC MENTIONED THIS EARLIER ABOUT THE SAHA PROPERTIES, AND I JUST WANNA MAKE SURE THAT EVERY SAHA PROPERTY WAS REACHED OUT TO, I KNOW THAT IN MY DISTRICT, WE'VE CONNECTED WITH OUR VULNERABLE RESIDENTS, UM, AND WE HAVE MADE SURE THAT IF THEY DON'T HAVE ELECTRICITY OR WATER, THEY'RE CALLING OUR OFFICE. 
          BUT I JUST WANNA MAKE SURE, IS THAT BEING DONE FOR EVERY, UH, PROPERTY AS WELL, ERIC, DO WE HAVE OUR D H S TEAM REACHING OUT TO THE SENIOR APARTMENTS, ET CETERA? YES. 
          WOMAN. 
          UM, THOSE, UM, THO THOSE CALLS ARE COMING INTO, UH, THE E O C AND 3 1 1. 
          UM, I DON'T KNOW IF THEY'RE, YOU, YOU'RE SPECIFICALLY ASKING ABOUT NON SAHA PROPERTIES, RIGHT? WELL, I'M JUST TALKING IN GENERAL. 
          'CAUSE I, I KNOW THAT D H S KEEPS A PRETTY GOOD EYE ON, UM, ANY SENIOR LIVING FACILITIES. 
          SO I'M JUST WONDERING IF THEY'VE ACTIVELY EVER BEEN CALLING. 
          I KNOW IN MY TEAM, MY TEAM AND D FOUR HAS BEEN CALLING ALL OF THE SENIOR COMPLEXES. 
          YEAH, I'LL, I'LL NEED TO VERIFY THAT WITH D H S. 
          I DON'T WANNA MISSPEAK BECAUSE THERE, THERE'S BEEN A LOT OF CONVERSATIONS. 
          SURE. 
          AND, UM, UH, BUT I'LL, I'LL VERIFY THAT. 
          OKAY. 
          THANK YOU, ERIC. 
          AND I KNOW THAT WE WERE TRYING TO SET UP, UM, PORT SAN ANTONIO AS A WARMING CENTER, BUT WE UNDERSTAND, UH, DIFFICULTIES AS, AS FAR AS THE ROAD AND ET CETERA, UM, CONDITIONS. 
          AND SO, UM, SO THANK YOU FOR WORKING, UH, ON THAT IN THE WARMING CENTER AT THE CONVENTION CENTER. 
          SO FAR, OUR PARTNERS ARE DOING A LOT OF GREAT WORK. 
          I KNOW COPS METRO HAS SET UP SOME WARMING STATIONS, AND I'M GRATEFUL TO THEM AS WELL. 
          OUR PD, OUR FIRE DEPARTMENT HAVE BEEN WORKING NONSTOP. 
          I HAVEN'T HAD ELECTRICITY, SO I'M AT MY PARENTS' HOUSE, UM, BECAUSE THEY HAD ELECTRICITY, SO I CAME OVER SO THAT I WOULDN'T RUN OUT DURING THE COUNCIL MEETING. 
          UM, BUT OUR NEIGHBORS ARE DOING A LOT, AND I KNOW THAT MY NEIGHBORS BROUGHT ME BREAKFAST AND DINNER YESTERDAY BECAUSE THEY, THEY KNEW THAT I COULDN'T COOK. 
          SO GRATEFUL TO EVERYBODY THAT'S STEPPING IN AND TRYING TO LEND A HELPING HAND WHERE THEY, UM, THEY SHOULD, MY FOOD IS ALL SPOILED. 
          UM, AND I'M NOT THE ONLY ONE, OBVIOUSLY. 
          AND SO I KNOW THAT THERE'S A LOT OF QUESTIONS GOING ABOUT, UM, FOOD. 
          UM, AND WE DON'T HAVE ACCESS. 
          I TRIED TO GO TO THE, UM, GROCERY STORE EARLIER. 
          IN FACT, MY PARENTS ARE DOWN TO ABOUT TODAY FOR GROCERIES. 
          THERE WAS A LINE OUT THE DOOR. 
          I DIDN'T WANNA MISS THIS MEETING, SO I HAVE TO GO BACK AFTERWARDS. 
          I WAS CONCERNED ABOUT THE SOCIAL DISTANCING ON THOSE LINES OUT THE DOOR AS WELL. 
          SO I DON'T KNOW IF THERE'S ANYTHING THAT WE CAN DO ABOUT THAT, BUT MAYBE REACH OUT AND, AND REMIND PEOPLE, UM, TO CONTINUE TO BE SOCIALLY DISTANCED. 
          AND I KNOW THAT THAT'S ALSO A PROBLEM WITH A LOT OF THE WARMING STATIONS. 
          I GONNA CONTINUE TO BE SAFE DURING THESE COVID TIMES. 
          UM, I HAVE SPECIFIC QUESTIONS, UM, THAT WILL BE, UH, UH, FOR, FOR PAULA, BUT I WANNA LET YOU ALL KNOW, AND, AND THANK MY COUNCIL COLLEAGUES. 
          I KNOW THAT, UM, WE'VE HAD SOME DIFFICULTY BECAUSE OF THE ELECTRICAL, UM, PROBLEMS THAT WE'VE HAD AND COMMUNICATIONS, ET CETERA. 
          BUT SOME OF MY COUNCIL COLLEAGUES AND I, UM, DO BELIEVE THAT WE SHOULD HAVE CONTINGENCY PLANS FOR C P SS AND FOR SAS PRESENTED TO US ANNUALLY. 
          AND IN FACT, I WANNA THANK COUNCILMAN PERRY AND COUNCILMAN PALELLA AND COUNCILMAN SANDOVAL AND COUNCILWOMAN GONZALEZ BECAUSE THEY'VE SIGNED DOWN TO A C C R. 
          AND AGAIN, WITH THE TECHNOLOGY THAT WE'RE HAVING, THE DIFFICULTIES, WE HAVEN'T SUBMITTED IT YET, BUT WE ARE ASKING SPECIFICALLY FOR CONTINGENCY PLANS TO BE PRESENTED FOR US IN THAT C C R. 
          WE'RE ACTUALLY ASKING ALSO FOR, UH, AFTER ACTION REPORTS, ANYTIME THAT SOMETHING LIKE THIS HAPPENS, UM, TO BE PRESENTED TO US, HOPEFULLY WITHIN AT LEAST TWO WEEKS. 
          I KNOW THERE'S ROOM FOR DISCUSSION, BUT 
          [01:25:01]
WE'RE, UM, MAKING SURE THAT SOMETHING LIKE THIS, A SITUATION LIKE THIS, WHICH IS IN MY WORDS, WHEN HEALTH FREEZES OVER, IT'S FROZEN OVER. 
          SO WE NEED TO HAVE THIS TYPE OF CONTINGENCY PLAN. 
          I KNOW THAT THERE'S ALREADY A LOT OF EMERGENCY PLANS IN PLACE, BUT I JUST WANNA MAKE SURE THAT WE, UM, PREPARE FOR THE UNIMAGINABLE, RIGHT? AND SO I, UM, AM MAKING SURE THAT WE ASK FOR AN AUDIT OF SOME SORT. 
          I DON'T KNOW IF IT TAKES SETTING UP A COMMITTEE. 
          I DON'T KNOW IF IT COULD BE DONE THROUGH ONE OF OUR ONLY AN AFTER ACTION OR AN AUDIT THAT EXPLORES WHAT HAPPENED. 
          HOW CAN WE FIX IT FOR THE NEXT TIME? HOW DO WE ALL WORK TOGETHER TO MAKE SURE THAT SOMETHING LIKE THIS, UM, DOESN'T HAPPEN AGAIN? UH, INVOLVING THE, UH, OTHER, UH, EMERGENCY OPERATION AREAS, UM, THAT WE HAVE. 
          AND, YOU KNOW, JOINT BASED SA FOR INSTANCE, I, I AM VERY FAMILIAR WITH THEM BECAUSE OF, UM, LACKLAND. 
          BUT, UM, ALSO I WANNA MAKE SURE THAT WE THINK ABOUT PLANNING AHEAD AND HOW TO MITIGATE, MITIGATE, MITIGATE ANY CONSEQUENCES. 
          AND THE PARTICULAR ITEM THAT I AM WORRIED ABOUT IS COMMUNICATION TO OUR VULNERABLE RESIDENTS. 
          SO THEY ALREADY RELY ON TELEVISION. 
          THEY DON'T HAVE ELECTRICITY. 
          NOW WE'RE HEARING ABOUT A WATER, UM, BOIL OR ASKING THEM TO BOIL WATER. 
          FOR INSTANCE, IN, IN MY AREA, WE HAVE LEC, WE HAVE, UH, ELECTRICITY THAT GEN, AND WE DON'T HAVE GAS. 
          SO HOW ARE WE GONNA BOIL THAT WATER? HOW DO WE GET THAT COMMUNICATION TO OUR RESIDENTS WHO, AGAIN, DON'T HAVE ACCESS TO SOCIAL MEDIA? THAT'S THE TYPE OF THING THAT WE'RE GONNA BE LOOKING FOR IN THESE, UM, UH, THESE, UH, REVISED PLANS, IF YOU WILL. 
          AND SO, I, I, AGAIN, THANK MY COUNCIL COLLEAGUES. 
          I KNOW THAT WE WILL BE WORKING HARD ON, ON, ON ASKING SOME OF THESE QUESTIONS. 
          UM, EVEN AS FAR AS THE ROTATION SCHEDULE, LIKE FOR C P S, I HAVE NO IDEA IF IT, THERE'S AN ABILITY TO SEE WHAT ZIP CODES ARE CONSUMING THE, THE MOST POWER STILL AND ABLE TO SEE IF THERE'S ANY PATTERNS ABLE TO PUSH OUT MESSAGES SPECIFICALLY TO THOSE AREAS. 
          UM, I DON'T UNDERSTAND ALSO HOW I HAD, I HAD ORIGINALLY BEEN TOLD THAT HOSPITALS WERE ON THEIR OWN GRID. 
          UM, SORRY MAYOR, I'LL TIME BACK IN BECAUSE I STILL HAVE SOME MORE QUESTIONS, BUT THANK YOU SO MUCH. 
          THANK YOU. 
          COUNCIL MEMBER ROT GARCIA, COUNCIL MEMBER ANDREWS SULLIVAN. 
          I APOLOGIZE. 
          CAN YOU HEAR ME? YOU CAN HEAR ME? OKAY, GREAT. 
          UM, SO 60 HOURS AS AN ELDERLY PERSON IN A HOME WITH NO BURNING WATER, NO LIGHTS IS A LONG, LONG TIME. 
          AND IT'S TOO LONG TO CONTINUE TO HAVE THIS CONVERSATION THAT WE'RE HAVING WHEN PEOPLE ARE ASKING, WHEN, WHEN, WHEN. 
          AND WE HAVEN'T HEARD WHEN AT ALL. 
          UM, I'M CONCERNED ABOUT MY COMMUNITY THAT IS FACING ONE OF THE HARDEST THINGS, AND THAT IS BURSTING PIPES BECAUSE THE INFRASTRUCTURE OF THOSE HOMES ARE OLD, AND THOSE PIPES HAVE BEEN HERE LONGER THAN I HAVE. 
          SO WHEN WE'RE TALKING ABOUT THAT, THERE'S ONLY ONE TANKER TRUCK, OR WE'RE GONNA BE WITH H E B, THAT CONVERSATION IS TOO LATE. 
          UM, FOR ME, WHEN WE KNEW THAT THERE WAS A SYSTEM COMING IN, WE SHOULD HAVE HAD AN ACTION PLAN, THEN NOT WAIT TO SEE WHAT HAPPENED. 
          I KNOW WE HAVEN'T HAD THIS SINCE 1951 IS WHAT THE STORY SAYS, BUT TODAY WE'RE IN A DIFFERENT CLIMATE TO WHERE WE KNOW AHEAD OF TIME WHAT WE'RE GONNA FACE. 
          AND I THINK THAT WE SHOULD HAVE BEEN BETTER PREPARED, PERIOD. 
          I KNOW THAT THIS IS A LIGHT TO HANDLE AND FOR A COMMUNITY THAT'S ALREADY SUFFERING BECAUSE THEY HAD BEEN LEFT BEHIND BECAUSE THEY DID NOT HAVE THE INFRASTRUCTURE TO ALREADY DEAL WITH WHAT WE WERE GOING THROUGH WITH COVID. 
          WE DON'T HAVE THE INFRASTRUCTURE. 
          WE DON'T HAVE THE TIME, AND WE HAVE TOO MANY LIVES ON THE LINE RIGHT NOW TO TRY TO PUT SOMETHING IN PLACE. 
          WE NEED ACTION. 
          I KNOW SAS, I THANK YOU SO MUCH. 
          I'VE BEEN CALLING SINCE DAY BEFORE YESTERDAY ABOUT DENVER HEIGHTS BEING WITHOUT WATER. 
          WE KNOW THAT IT WAS A PUMP THAT WAS FROZEN. 
          IT WAS GONNA TAKE SEVERAL HOURS TO BE THAWED OUT. 
          THEY'RE STILL WITHOUT WATER. 
          I CAN TELL YOU NOW, I HAVE A GREAT NIECE WHO IS 19 MONTHS, MY MOTHER, WHO IS 71 AND A HOUSE FULL OF PEOPLE, AND WE'RE SITTING IN THE DARK. 
          YOU WANNA KNOW HOW WE'RE CONNECTED. 
          WE'RE USING OUR CAR TO CHARGE OUR RESOURCES TO STAY CONNECTED TO OUR COMMUNITY. 
          THIS IS HOW WE'RE MAKING IT THROUGH A CANDLE IS THE ONLY THING THAT WE HAVE IS LIGHT RIGHT NOW ON THE COMPUTER, BUT THANKFULLY WE HAVE A GAS STOVE. 
          THAT'S HOW I'M FEEDING MY FAMILY TO THE CITY OF SAN ANTONIO. 
          PLEASE UNDERSTAND, THIS HAS NOT SKIPPED YOUR CITY COUNCIL. 
          THIS HAS NOT SKIPPED YOUR MAYOR. 
          IT IS 
          [01:30:01]
AFFECTING EACH AND EVERY LAST ONE OF US. 
          WE ARE IN THIS TOGETHER, AND THIS IS THE HARDEST THING BESIDES COVID THAT WE HAVE TO GET THROUGH. 
          BUT WITH THAT BEING SAID, I AM ASKING COCA-COLA TO STEP UP AND PROVIDE WATER. 
          YOU'RE IN DISTRICT TWO. 
          I'M ASKING FOR OUR RESOURCES. 
          AMAZON, YOU ARE COMING INTO THE CITY OF SAN ANTONIO. 
          STEP UP AND BE A RESOURCE. 
          I'M ASKING FROST BANK, TURN YOUR LIGHTS OFF. 
          IF NO ONE IS IN A FACILITY, WE ARE ASKING OUR COMMUNITY PARTNERS TO GIVE BACK ELECTRICITY THAT IS ON THE GRID THAT WE CAN USE TO PROVIDE OUR ELDERLY WITH RESOURCES. 
          THEY HAVE MEDICINE, THEY HAVE BLOOD PRESSURES, THEY HAVE TO CHECK, THEY HAVE OXYGEN. 
          WE NEED THOSE SMALL RESOURCES BACK ON THE GRID. 
          AT AND T WE WANNA THANK THEM. 
          THEY HAVE, UM, REDUCED SOME OF THEIR ELECTRICITY HERE IN THE DISTRICT. 
          WE'VE CUT THE LIGHTS AT THE ALAMO DOME. 
          THERE ARE MORE LIGHTS THAT WE CAN CUT TO PUT THEM BACK ON THE GRID. 
          THIS IS A TIME THAT WE CANNOT CONTINUE TO ASK, WHAT CAN WE DO? WE HAVE TO DO IT. 
          WE HAVE SMART METERS THAT ARE IN THESE PLACES THAT IF THEY'RE NOT BEING USED, WE CAN CONTINUE TO CUT THIS ELECTRICITY. 
          CUT IT. 
          IF YOU DON'T, WE KNOW THAT WATER IS ALL OVER THE PLACE. 
          WE HAVE FIVE HYDRANTS THAT ARE BUSTING. 
          WE NEED INFRASTRUCTURE. 
          AND IF THAT MEANS THAT WHEN WE GO TO OUR VOTERS TO ASK THEM FOR THIS AMENDMENT, THIS IS A PART OF OUR BOND THAT WE NEED TO MAKE SURE THAT OUR FAMILIES ARE PROTECTED FROM ISSUES LIKE THIS. 
          THAT'S WHAT WE MUST DO. 
          60 HOURS, ELDERLY, COLD BABIES WITHOUT MILK, BECAUSE THINGS ARE JUST THOUGHT OUT. 
          WE HAVE CHILDREN WHO ARE ON VENTILATORS AND FAMILIES WHO ARE ON VENTILATORS CANNOT USE SUCTION MACHINES. 
          WHAT ARE WE DOING AT THIS TIME? IS WHAT IS GONNA BE CRITICAL WHEN WE GET PAST THIS TIME. 
          AND I'M ASKING WHEN WE GO INTO A FORM OF COMMUNICATION, AND YOU'RE SAYING THAT, YOU KNOW, YOU HAVE HOMES THAT ARE ON DIFFERENT CIRCUITS, HOW WE CAN STRATEGICALLY PLAN A ROLLING BLACKOUT INSTEAD OF JUST HAVING BLACKOUTS THAT WE DON'T KNOW WHERE THEY'RE GOING. 
          SO WE CAN PREPARE COMMUNITIES, PREPARE NEIGHBORHOODS TO KNOW THAT THERE'LL BE NETS ON THIS ROLLING BLACKOUT, OR THEY'RE WITHIN THIS CERTAIN GRID TO KNOW WHEN THEIR TIME IS COMING, IS WHAT WE NEED TO SEE. 
          THESE ARE SOME OF THE THINGS THAT I NEED TO HAVE IN PLACE THAT WE AS A CITY NEED TO HAVE IN PLACE. 
          I'M ASKING YOU TO PUT THESE THINGS IN PLACE SO THAT WHEN WE HAVE THIS CONVERSATION LATER ON TODAY, WE HAVE A PLAN OF ACTION TO GIVE OUR CITY. 
          THIS IS THE TIME THAT WE HAVE TO LOOK AT OUR INFRASTRUCTURE. 
          AND IF THAT MEANS THAT WE NEED TO BRING IN FEMA TO SET UP TRAILERS, I'M ASKING, OUR STATE REPRESENTATIVES ARE ASKING OUR GOVERNOR TO CALL IN FEMA TO BRING IN THOSE TRAILERS, TO BRING IN RESOURCES OF, OF OTHER COMPANIES THAT UNDERSTAND WHAT IT MEANS TO PUT UP A POWER LINE IN THE MIDST OF A FREEZE. 
          THESE ARE THE RESOURCES THAT WE NEED ON THE GROUND AND GOING RIGHT NOW, NOT LATER. 
          THANK YOU, MAYOR. 
          THANK YOU. 
          COUNCIL MEMBER ANDREWS SULLIVAN. 
          UM, ROBERT, I THINK YOU WERE TRYING TO RAISE YOUR HAND, BUT WE'RE UNABLE TO. 
          UM, IS THERE SOMETHING YOU WANTED TO CLARIFY? GO AHEAD. 
          UH, WELL, I, I JUST WANT TO EMPHASIZE MAYOR, THAT, UH, THE BOIL WATER NORTH, FIRST OF ALL IS PRECAUTIONARY. 
          AS I EARLIER MENTIONED, MOST OF THE ISSUES ARE WHEN THERE'S A HUGE, UH, UTILITY BREAK. 
          AND, UH, IT'S EXPOSED. 
          WE HAVE NOT HAD THAT SITUATION. 
          ALL OF OUR WATER IS DISINFECTED AS BEFORE. 
          IF YOU HAVE LOW PRESSURE, YOU MAY WANT TO BOIL YOUR WATER AND, UH, DON'T WORRY ABOUT BATHING. 
          YOU CAN BATHE IN IT. 
          YOU CAN FLUSH TOILETS. 
          YOU CAN DO ALL OF THAT. 
          UH, IF YOU HAVE THE PRESSURE YOU'VE ALWAYS HAD, THEN YOU, UH, DON'T NECESSARILY HAVE TO BOIL THAT WATER. 
          SO THOSE OF YOU THAT, UH, ARE IN A SITUATION WHERE YOU MAY HAVE TO BOIL WATER OR YOU ARE UNSURE, UH, AS WE'RE SPEAKING, THE MAYOR'S BEEN TEXTING ME AND BEEN TEXTING, UM, UH, STEVE KLAUS. 
          WE'VE BEEN REACHING OUT, AS YOU SAID, COUNCILWOMAN, UH, SULLIVAN, UH, TO COCA-COLA AND TO H E B TO SEE ABOUT, UH, ADDITIONAL, UH, WATER SOURCES. 
          BUT WE UNDERSTAND THAT THE WEATHER IS GETTING A LITTLE BIT BETTER. 
          UH, WE WILL SEE WHERE WE ARE AND IF THE, AND, AND IF AS WE'RE DOING, TRYING TO GET ADDITIONAL WATER, UH, SOURCES IN AS FAR AS BOTTLED WATER FOR THESE INDIVIDUALS, THESE HOMES THAT CANNOT BOIL THEIR WATER, UH, WE WILL BE MAKING THAT STEP. 
          BUT AGAIN, UH, THANK YOU FOR THE OPPORTUNITY, MAYOR. 
          UH, THIS IS A PRE PRECAUTIONARY BOIL WATER NOTICE. 
          IF YOU HAVE THE SAME PRESSURE AS BEFORE, YOU DON'T HAVE AS MUCH TO WORRY ABOUT AS IF YOU HAVE LOW PRESSURE. 
          OKAY. 
          THANK YOU, MAYOR. 
          THANK YOU, ROBERT. 
          UM, COUNCIL MEMBER SANDOVAL, YOU 
          [01:35:01]
MAYOR, CAN YOU HEAR ME? YEAH. 
          THANK YOU, UH, VERY MUCH. 
          UM, FIRST OF ALL, UH, I WANNA THANK THE CITY STAFF, UH, PAULA GOLD WILLIAMS. ROBERT WENT, BOTH OF YOUR TEAMS FOR JOINING US TODAY. 
          AND, UH, I, UH, WANNA THANK THE MAYOR AND ERIC, UH, AND ANDY FOR HOSTING THIS MEETING AS SOON AS YOU WERE ABLE TO, IN RESPONSE TO THE REQUEST OF MANY COUNCIL MEMBERS. 
          IT IS, IT IS VERY, VERY MUCH APPRECIATED. 
          AND, UH, AND I THINK WE'RE FINALLY GETTING SOME ANSWERS AND BEING ABLE TO SEE OUR WAY OUT OF THIS. 
          SO THANK YOU SO MUCH FOR, FOR DOING THAT. 
          UH, I ALSO WANT TO THANK CITY STAFF FOR SETTING UP THE WARMING CENTER. 
          UM, I AM AT THE CONVENTION CENTER RIGHT NOW. 
          WE DID A, A QUICK WALKTHROUGH OF IT. 
          IT LOOKS GREAT. 
          THE FIREFIGHTERS ARE HANDLING IT LIKE CHAMPS, AND THANK YOU TO THE, TO THE RED CROSS FOR THEIR ASSISTANCE HERE AS WELL. 
          UM, I THINK, UH, SOME OF THE, MAYBE THE MORE USEFUL THINGS WE CAN DO OUT OF OUR CONVENING TOGETHER IS MAKE SURE WE HAVE AN UNDERSTANDING OF WHAT RISKS OUR RESIDENTS FACE OVER THE NEXT 24 AND 48 HOURS, AND THEN ENSURING THAT WE HAVE A WAY TO HANDLE AND MITIGATE THOSE RISKS TO PROTECT LIFE. 
          SO I, I WANNA ENSURE I'VE, I'VE BEEN LISTENING TO, TO THE CEO SPEAK AND TO, AND TO ERIC SPEAK. 
          SO LET ME MAKE SURE I'VE GOT THESE, UH, UNDERSTOOD. 
          SO NUMBER ONE, UH, ONE RISK WE FACE IS POTENTIALLY SAFE DRINKING WATER. 
          ANOTHER ONE IS LACK OF POWER, RIGHT? IN THE HOMES. 
          UH, SO POTENTIALLY MEDICAL DEVICES WOULD BE, UH, WOULD BE THE ISSUE THERE. 
          UH, WELL, AND A LOT OF THINGS  THAT ARE RUN BY POWER, UM, A LACK OF HEAT, RIGHT? AND, UH, PEOPLE WITHOUT, UH, NOT JUST WITHOUT SAFE DRINKING WATER. 
          UH, AND THEN, UH, SO IS THAT, ARE THOSE THE IMMEDIATE RISKS THAT WE'RE FACING RIGHT NOW? IS THERE ANYTHING I'M FORGETTING THAT THAT IS WHAT WE CAN EXPECT TO HAPPEN IN THE NEXT 48 HOURS, RIGHT? NO COUNCILWOMAN, I'LL, I'LL JUST ADD, WE HAVE THE ONGOING NEED, UH, FOR SOME, FOR SHELTER. 
          THAT'S, THAT'S ALSO A RISK FOR CERTAIN PARTS OF OUR POPULATION. 
          OKAY. 
          UH, GREAT COUNCIL. 
          COUNCILWOMAN SANDOVAL. 
          COUNCILWOMAN SANDOVAL, MA'AM, THOSE ARE GREAT SUM, THOSE ARE GREAT SUMMARIES. 
          I JUST WANNA REITERATE, I THINK YOU'RE, YOU'RE EXACTLY RIGHT. 
          IT'S VERY INTENSE BECAUSE OF THE OUTAGE PROCESS OVER THE NEXT 48 HOURS. 
          I AM CONCERNED ABOUT, AGAIN, THOSE MANUALLY BLOWN CIRCUITS. 
          AND SO, YOU KNOW, THERE WILL BE PEOPLE THAT WON'T COME OFF IMMEDIATELY. 
          SO I THINK OUR TIME HORIZON WILL PROBABLY EXTEND POTENTIALLY NOT JUST TO SATURDAY, BUT FOR SOME PEOPLE INTO THE, YOU KNOW, INTO MONDAY MAYBE. 
          AND SO I THINK, YOU KNOW, IT'S, IT'S, IT'S A, IT'S A TIME HORIZON THAT, THAT, UM, I THINK SHOULD BE ON OUR LIST A ABSOLUTELY, ABSOLUTELY. 
          SO LET ME, UH, LET ME LOOK AT THIS AS OVER THE NEXT 48 HOURS AND THEN OVER THE NEXT WEEK, WHAT WE, THE, THE ADDITIONAL RISKS WE WOULD FACE OVER THE NEXT WEEK WOULD BE CONTINUED POWER OUTAGES, UH, BUT FOR A SMALLER FRACTION OF THE POPULATION. 
          SORRY, EITHER IS, WOULD THAT, IS THAT TRUE? UH, PAULA, EXACTLY. 
          RIGHT. 
          OKAY. 
          UM, DO YOU HAVE AN ESTIMATE OF HOW MUCH OF THE, UH, HOW MANY HOUSEHOLDS MIGHT FACE THAT OVER THE NEXT WEEK? THAT WON'T BE UP IN 48 HOURS? OH, YOU KNOW, I, I, YOU KNOW, WE HAVE ABOUT 200 TO, IT FLUCTUATES 200 TO, TO AS HIGH AS 300,000 CUSTOMERS THAT ARE BEING AFFECTED BY THIS OUTAGE PIECE. 
          I THINK WE'RE PROBABLY STILL TALKING ABOUT, ONCE WE PULL THAT OUT AND GET PEOPLE JUST REACTIVATED THROUGH THE SYSTEM, I, I CURRENTLY BELIEVE THE ESTIMATE'S PROBABLY 50 TO A HUNDRED THOUSAND CUSTOMERS. 
          NOW. 
          WE HAVE WORKED THOSE TYPES OF OUTAGES WHERE WE BRING A, A GOOD PORTION OF THEM BACK, UM, FAIRLY QUICKLY. 
          BUT, YOU KNOW, ON THE TAIL END ARE THE PEOPLE WHO ARE SUFFERING. 
          SO, SO IT, IT'S MANAGEABLE. 
          WE'RE ABLE TO TYPICALLY HANDLE THAT TYPE OF OUTAGE. 
          UM, BUT, BUT THAT'S KIND OF WHAT I THINK RIGHT NOW. 
          OKAY. 
          UM, SO, SO THESE ARE, THESE ARE SIX ITEMS. UH, SO, UH, WATER IN GENERAL, SAFE DRINKING WATER, HEAT, ELECTRICITY, UH, WHICH IN SOME CASES MAYBE THE SAME THING, UH, AND ONGOING, SORRY, FIVE AND ONGOING NEED FOR SHELTER. 
          UH, ERIC, WOULD IT BE POSSIBLE, I DON'T KNOW HOW YOU PLAN TO, TO SUMMARIZE TODAY'S MEETING, BUT I, FOR ME, IT WOULD BE HELPFUL TO SEE HOW WE'RE DOING ALONG THESE FIVE AREAS, UM, EVERY DAY. 
          YOU KNOW, AS, AS WE GO ALONG, THE SUMMARY YOU'VE SENT US OVER THE PAST FEW DAYS REGARDING, UH, THE SHELTER THAT YOU'VE PROVIDED HAS BEEN PHENOMENAL. 
          I THINK THAT THE TEAM IS DOING TREMENDOUS WORK, UH, ON THAT. 
          WOULD IT BE POSSIBLE TO, TO WORK WITH SAS AND, AND C P S ON, ON A COMBINED REPORT? 
          [01:40:01]
YES, MA'AM. 
          YES. 
          I, I, I, I WAS THINKING THE SAME THING. 
          IT WOULD BE HELPFUL TO DO THAT, UM, ESPECIALLY GIVEN, UH, SOME OF THE, SOME OF THE CONTINUED RISKS WE HAVE. 
          OKAY. 
          AND I THINK WHAT, WHAT I WOULD LIKE TO HEAR FROM YOU IS YOUR RECOMMENDATION ON WHAT WE NEED TO DO AS COUNCIL MEMBERS AND THE MESSAGES THAT WE NEED TO BE, UH, SENDING, UH, TO, TO OUR PEOPLE. 
          AND WE WILL, WE WILL PUSH THOSE OUT. 
          I'VE SPOKEN WITH, WITH MR. MCCAREY OVER 3 1 1 REGARDING, UH, RESOURCES THAT YOUR THREE ONE ONE, UM, CALL TAKERS HAVE. 
          AND, UH, MAKING SURE THAT OUR STAFF AT OUR COUNCIL OFFICES, AT OUR VIRTUAL OFFICES ALSO HAVE THEM, UH, SO THAT WE CAN ASSIST PEOPLE AS, AS WE TAKE CALLS, UH, AS WELL. 
          UM, THE, THE, IN TERMS OF THOSE IMMEDIATE RISKS, I DO THINK THAT THE, UM, SO WE'VE GOT WHAT'S GONNA HAPPEN WITH WATER, WITH THE SAFE DRINKING WATER. 
          WE HAVE RECOMMENDATIONS ON THAT. 
          UH, WE, WE'VE CERTAINLY HEARD FROM COUNCILMAN ANDREW SULLIVAN, UH, WOULD APPRECIATE AN UPDATE ON THAT ONCE ANY ACTION IS, IS ON ITS WAY, UH, REGARDING HEAT. 
          UM, COUNCILMAN COURAGE MENTIONED THE VIA BUSES, POSSIBLY GOING TO DIFFERENT LOCATIONS. 
          UM, WOULD IT BE POSSIBLE TO COORDINATE WITH, WITH SAHA AS WELL, OR WITH SENIOR LIVING FACILITIES FOR THAT? YEAH, LET ME ASK LORI, CAN LORI, CAN YOU GIVE, UM, CAN YOU ANSWER THAT, UH, THAT QUESTION? I WASN'T ABLE TO ANSWER THAT EARLIER. 
          SO WE ARE CURRENTLY WORKING WITH SAHA ON THE PROPERTIES THAT ARE WITHOUT POWER AND WATER, AND WE'RE COORDINATING TRANSPORT AND SHELTER FOR THOSE PROPERTIES. 
          AND SO WE ARE IN CONSTANT COMMUNICATION WITH SAHA ON THE NEEDS OF THEIR TENANTS. 
          THANK YOU. 
          THANK YOU VERY MUCH. 
          UM, UH, I'M ALSO, UM, I WORKED BRIEFLY, UH, WITH, UH, TRUSTEE JANIE GONZALEZ AND, AND, UH, PORT CHAIR CHRIS  AND COUNCILMAN DR. 
          GARCIA, REGARDING THE, THE USE OF A FACILITY AT THE PORT SAN ANTONIO AS A WARMING CENTER. 
          UM, SO I WANNA THANK THOSE OF YOU WHO, WHO WORKED ON THAT. 
          WE CAN CONTINUE THAT, THAT CONVERSATION OFFLINE. 
          I KNOW WE STILL HAVE CAPACITY HERE, UH, DOWNTOWN, BUT FOR THOSE WHO MAY NOT BE ABLE TO, TO GET HERE FOR SOME REASON, I THINK IT WOULD BE GREAT TO HAVE A ADDITIONAL LOCATION. 
          UH, ERIC, I AM GONNA MAKE, UH, ONE RECOMMENDATION, UH, IN TERMS OF RISKS THAT WE FORESEE, NOT JUST IN THE NEXT 48 HOURS, BUT MAYBE IN THE NEXT WEEK. 
          AND THIS IS, UH, GONNA BE A TEAM EFFORT, I THINK AS WELL. 
          UH, BURST PIPES. 
          UH, WE KNOW THAT WHEN IT COMES TO FIXING BURST PIPES, THERE'S, UH, MAYBE A PERMIT PROCESS. 
          THERE'S AN INSPECTION PROCESS, THERE'S A PLUMBER, AND LIKE, UH, COUNCILMAN COURAGE SAID, YOU CAN'T ALWAYS FIND A PLUMBER. 
          AND IT, IT'S GREAT TO HEAR THAT SAS HAS SOME ASSISTANCE AVAILABLE. 
          UH, MAY I RECOMMEND FOR YOUR CONSIDERATION, UH, THE FORMATION OF A TYPE OF RESPONSE TEAM THAT WOULD'VE, THAT WOULD BE AVAILABLE FOR TECHNICAL ASSISTANCE, OR EVEN JUST QUESTIONS ON HOW TO, HOW TO CAP A PIPE. 
          UM, YOU KNOW, I, I DON'T AT THIS SCALE, I DON'T THINK WE CAN HANDLE PERMITS AND INSPECTIONS. 
          UH, THE WAY WE DO ONE, ONE AT A TIME. 
          WE MAY NEED TO CONSIDER A DIFFERENT SCALE, UH, FOR, FOR THIS EVENT WOULD, UM, SO IF, IF YOU WOULD PLEASE, UH, CONSIDER THAT. 
          AND, UH, IN THE WORDS OF, UH, MY COLLEAGUE COUNCILMAN, UH, ELIAS, ONCE THIS IS ALL BEHIND US, THERE WILL BE PLENTY OF TIME FOR A POST-MORTEM. 
          UH, AND RIGHT NOW IS, IT'S CERTAINLY NOT THE TIME TO, TO LAY BLAME RIGHT NOW. 
          THE TIME IS TO ACT AND PROTECT THE HEALTH AND THE SAFETY OF OUR RESIDENTS. 
          UM, WE KNOW THAT ONCE THERE IS A REVIEW, A LOT OF IT WILL LAY, UH, ON THE ELECTRICAL SYSTEM. 
          UM, BUT LIKE COUNCILMAN BELIA SAID, A AT THE END OF THE DAY, CRISIS MANAGEMENT IS, IS LOCAL. 
          AND PROBABLY EVERY CITY IN TEXAS FEELS THAT THEY WERE ALREADY IN AN EMERGENCY BEFORE THIS HAPPENED BECAUSE OF COVID, BECAUSE OF OUR VACCINE SITUATION. 
          SO PERHAPS, UH, WE COULD HAVE BEEN MORE NIMBLE. 
          I DON'T KNOW. 
          UM, BUT, BUT NONETHELESS, I, I THINK ONE THING THAT, THAT WE HAVE LEARNED IS THAT WE SHOULD COUNT ON EXTREME WEATHER. 
          UH, FROM, FROM NOW ON, WE DON'T KNOW EXACTLY WHAT FORM IT'S GOING TO TAKE. 
          UH, SO I, I COMMEND, UH, COUNCILMAN GARCIA FOR, FOR THINKING AHEAD ALREADY ON THAT. 
          I, I WOULD, UH, ADD TO THAT SENTIMENT AS WELL AND LOOK TO, TO THE MAYOR. 
          I, I WOULD RECOMMEND THE FORMATION OF, AND, AND I WOULD VOLUNTEER, OF COURSE, TO FORM PART OF A COUNCIL COMMISSION FOR REVIEW OF THIS PARTICULAR DISASTER. 
          UH, I BELIEVE THE, THE COUNCIL MEMBERS, UH, PROBABLY ALL OF US WOULD VOLUNTEER TO, TO BE PART OF IT, TO ROLL UP OUR SLEEVES. 
          I THINK THAT WE CAN ALSO BENEFIT FROM THE EXPERTISE OF INDIVIDUALS OUTSIDE OF, OF THE COUNCIL AS 
          [01:45:01]
WELL. 
          UM, I LOOK FORWARD TO ASSISTING, UH, HOWEVER, HOWEVER I CAN TO KEEP OUR COMMUNITY SAFE. 
          THANK YOU ALL. 
          THANK YOU. 
          COUNCIL MEMBER SANDOVAL. 
          COUNCIL MEMBER CAB BERDA. 
          THANK YOU, MAYOR. 
          UH, I WANTED JUST TAKE A MOMENT TO THANK ALL OUR ESSENTIAL WORKERS, CITY EMPLOYEES, GROCERY STORE WORKERS, C P S, LINE, MEN AND WOMEN, FIRST RESPONDERS, POLICE AND FIRE FOR RISKING THEIR LIVES TO HELP US ALL. 
          THANKS TO THE CITY FOR OPENING THE WARMING CENTER. 
          UH, THANKS TO WESTOVER HILLS CHURCH IN DISTRICT SIX WHO OPENED THEIR DOORS TO ALLOW PEOPLE TO WARM UP AS LONG AS THEY HAVE POWER TODAY, I HAVE ONE GOAL FOR TODAY TO GET THE POWER TURNED BACK ON, OR AT THE VERY LEAST, TO GET PEOPLE POWER FOR LONGER PERIODS OF TIME SO THEY CAN WARM UP CHARGER OUR DEVICES AND COOK. 
          I KNOW WE WILL NEED TO DISSECT WHAT HAPPENED AND HOW WE CAN PROVIDE, UM, FUTURE, UH, I'M SORRY, PREVENT THIS FROM HAPPENING IN THE FUTURE. 
          UH, I WANNA HEAR MORE ABOUT MANDATING THE WEATHERIZATION OF PLANTS IN SOME POINT IN THE FUTURE, BUT RIGHT NOW, WE NEED TO KNOW WHEN WE'RE GETTING THE POWER BACK. 
          I HEAR YOU SAYING THAT YOU DON'T KNOW, BUT I NEED, I NEED MORE THAN THAT. 
          THERE ARE, YOU KNOW, THE PEOPLE IN THE CITY NEED, NEED AN ANSWER. 
          I HEARD FROM A DIALYSIS NURSE TODAY WHO TOLD ME THAT HER PATIENTS ARE WITHOUT DIALYSIS FOR DAYS NOW AND ARE DYING. 
          WE'RE HEARING OF HOUSING WE'VE TALKED ABOUT TODAY, INCLUDING SAHA FOR THE ELDERLY AND DISABLED OR WITHOUT POWER. 
          WHAT IS BEING DONE TO GET THEM WARM? I'M NOT AS INTERESTED RIGHT NOW IN THE WHY. 
          I'M INTERESTED IN THE WHAT, AND ESPECIALLY THE WHEN WE NEED SHORT-TERM SOLUTIONS. 
          AND ULTIMATELY, I, I GET IT. 
          WE'LL NEED LONG-TERM SOLUTIONS. 
          UM, AND I DON'T DOUBT THAT THE C P S IS WORKING DILIGENTLY TO GET THE POWER OUT. 
          I I ALSO UNDERSTAND THIS IS A DRASTIC CONDITION FROM THE STANDPOINT OF A WEATHER PHENOMENON AND ENERGY AVAILABILITY. 
          BUT I, I, THERE HAS TO BE SOME CONSISTENCY IN, IN LISTENING TO ALL OF THIS INFORMATION, I DON'T UNDERSTAND A SOLID PLAN FOR GETTING THE POWER BACK ON. 
          I ALSO NEED CLARITY ON THE EXPLANATION OF HOW C P S IS CHOOSING WHICH NEIGHBORHOODS TO TURN OFF OR, YOU KNOW, MAY, MAYBE CHOOSING ISN'T THE RIGHT WORD, BUT, UM, YOU KNOW, SOME PEOPLE HAVE LOST POWER FOR THREE DAYS STRAIGHT. 
          SOME PEOPLE FIVE MINUTES EVERY THREE HOURS. 
          SOME PEOPLE HAVE NOT LOST AT ALL. 
          THERE'S, THERE JUST ISN'T SEEM TO BE ANY KIND OF RHYME OR REASON TO IT. 
          I UNDERSTAND THE CRITICAL, UH, GRID, THE CRITICAL LINES, BUT FOR THE REST OF THE, THE CITY, THEY'RE, THEY'RE LOOKING FOR AN ANSWER. 
          SO I'LL STOP THERE FOR NOW. 
          UM, THANK YOU, COUNCILWOMAN. 
          UM, SO OUR, OUR OBJECTIVE IS TO GET EVERYBODY UP AS SOON AS POSSIBLE, BUT THE GRID IS EXTREMELY UNSTABLE. 
          IT ISN'T THAT WE HAVE A KNOWN TARGET AND THAT, THAT WE'RE CHOOSING ANYTHING OTHER THAN TO, TO MANAGE IT IN THIS, IN THIS CONFINED SPACE. 
          BUT THE CHALLENGE IS THAT MANY VARIABLES ARE CHANGING. 
          SO EVERY TIME, EVERY TIME THE WEATHER PATTERN CHANGES, NOT JUST FOR SAN ANTONIO, BUT ACROSS THE STATE AND THEN, AND SO, AND EVERY TIME A PLANT STRUGGLES TO STAY ON AND COMES OFF, IT'S CHANGING THE DYNAMIC OF WHAT WE'RE SHOOTING FOR. 
          AND THE TARGET THAT WE'RE SHOOTING FOR IS CHANGING CONSTANTLY. 
          SO WE'RE NOT DISCRETIONARILY JUST CHOOSING TO RESTRICT PEOPLE FROM, FROM POWER. 
          UM, WE'RE, WE'RE HAVING TO ADJUST TO THE CONSTRAINTS THAT WE CURRENTLY HAVE THERE. 
          IT ISN'T A MATTER OF, UM, UM, A STAGED AND PLANNED OUTAGE. 
          IF IT WAS A STAGED AND PLANNED OUTAGE FOR A SINGLE PLANT, I COULD GIVE YOU A REALLY GOOD ESTIMATE AND SAY THREE TO FIVE DAYS, FIVE DAYS MAXIMUM, WE'D HAVE A PLANT UP BECAUSE YOU'RE ONLY DEALING WITH THE CAPACITY. 
          BUT WE'RE ALSO DEALING WITH DEMAND AND WEATHER, MOTHER NATURE, UH, YOU KNOW, THOSE THINGS. 
          I STILL BELIEVE THE GENERAL ESTIMATES ARE MOST PEOPLE, I, WE BELIEVE HOPE WILL START TO SEE IMPROVEMENTS AS EARLY AS SATURDAY. 
          NOW, THAT HAS CHANGED. 
          WHEN I FIRST STARTED, AGAIN, I THOUGHT IT WAS TUESDAY, THEN I THOUGHT IT WAS WEDNESDAY. 
          UM, YESTERDAY. 
          I WAS HOPING IT WOULD BE FRIDAY. 
          BUT IT'S BECAUSE THE WEATHER PATTERN KEEPS SHIFTING ALL THE WAY THROUGH. 
          I CURRENTLY BELIEVE. 
          AND THE, AND THE REAL ISSUE IS THE WARMER THE TEMPERATURES GET AND LEVEL OUT TO BE MILD, THAT IS REALLY WHAT'S GOING TO DRIVE OUR ABILITY TO, TO, TO RESPOND. 
          THE, THE, TO COUPLE YOUR QUESTION WITH THE QUESTION, I THINK, UM, WAS ASKED EARLIER. 
          WE, WE TRIED THE SYSTEM AND THE TECHNOLOGY PERSPECTIVE, AND EVEN WHEN WE WERE DOWN, WHEN, WHEN WE MOVED FROM 15 TO FIVE TO 10 TO 15 MINUTES OF TRYING TO JUST GET THAT OUTAGE, YOU KNOW, SUCCINCT AND SHORT, AND THEN IT KEPT GOING TO MINUTES, AND THEN IT KEPT GOING TO, UM, UM, MOMENTARY, AND THEN PEOPLE WERE OUT. 
          THAT WAS THE AUTOMATED SYSTEM TRYING TO RESPOND. 
          BUT BECAUSE THE, THE TARGET NUMBER KEPT CHANGING, 'CAUSE THE, THIS IS AWFUL AND, AND IT'S HORRIBLE AND YOU'RE, YOU'RE GIVING WONDERFUL EXAMPLES OF, YOU KNOW, ALL THE, THE IMPLICATIONS WE HAVE, BUT THE TARGET 
          [01:50:01]
IS CHANGING BECAUSE IT'S TRYING TO ADJUST AND PREVENT COMPLETE FAILURE. 
          AND IT, THERE IS A SCIENCE AND AN ART TO TRYING TO MAKE IT ALL BALANCED. 
          SO I STILL STAY THAT, THAT OUR CURRENT THOUGHT AND, AND AGAIN, EVOLVING AND WE'LL DO BETTER AT GIVING, UM, ADDITIONAL UPDATES. 
          OUR CURRENT THOUGHT IS THAT WHEN WE GET THROUGH SATURDAY, THAT WE'LL START TO SEE A WARMING TREND. 
          AND THAT WILL BE, THAT WILL BE EXCELLENT. 
          BUT BECAUSE WE ALSO HAVE THESE CIRCUITS THAT TO, TO REPLACE AND REPAIR AND EQUIPMENT TO REPLACE THAT, IF WE CAN'T DO IT NOW, IF WE DO IT NOW AND TRY TO GET IN FRONT OF IT, WHEN THE SYSTEM COMPLETELY COMES UP, THEY'LL JUST BLOW AGAIN. 
          SO WE NEED TO STABILIZE THE SYSTEM AND PREVENT THIS ISSUE, WHICH IN TURN REQUIRES THESE, THIS OUTAGE MANAGEMENT PROCESS THAT WE HAD TO MOVE TO MANUAL. 
          AND I THINK WE'RE GETTING MORE RELIEF BY DOING IT MANUAL. 
          WE WE'RE ABLE TO, WE HAVE A LIST AND WE KEEP TRYING TO ROTATE, AND WE'RE TRYING TO GET PEOPLE AS, AS YOU, AS YOU INDICATE, UM, TO GET THREE AND FIVE HOURS. 
          ULTIMATELY, WE'RE REALLY TRYING TO GET EVERYBODY BACK TO, TO NORMAL. 
          UM, BUT, BUT UNTIL THEN, WE'RE TRYING TO BE A LOT MORE THOUGHTFUL AND CAREFUL. 
          BUT WHEN, FOR EXAMPLE, WHEN THE WARMING CENTERS ARE POPPING UP, WE THEN HAVE TO ADJUST. 
          WE THEN HAVE TO TAKE AND PUT MORE ISOLATE, MORE CIRCUITS OR, AND LOCATIONS. 
          AND SO IT'S JUST A VERY, VERY FLUID, FLUID PROCESS WHEN WE HAVE TO GO ULTIMATELY GET THE SYSTEM UP AND STABILIZE. 
          THAT IS THE ONLY TIME WE CAN GO BACK IN AND DO THOSE EQUIPMENT REPAIRS. 
          BUT AGAIN, WE'LL ISOLATE THE ONES THAT PEOPLE AND PRIORITIZE, AS ASKED EARLIER, THE PEOPLE WHO'VE BEEN OUT THE LONGEST, WE'LL GO AFTER THEM AND DO OUR NORMAL WORK. 
          AND, AND BY THAT TIME IT SHOULDN'T BE ICE AND SNOW AND RAIN AND ALL THAT. 
          WE SHOULD BE HEADING TOWARDS MUCH, MUCH, UH, MORE FAVORABLE, UM, TEMPERATURES AND BE ABLE TO MANAGE THROUGH THAT AND COME OUT. 
          I, I HEAR YOU. 
          I MEAN, I KNOW THIS ISN'T, I KNOW YOU'RE GIVING IT THE BEST ANSWER YOU CAN GIVE. 
          UM, THE, THE, THE CONSOLATION, I GUESS I, WE CAN OFFER IS, IS BETTER COMMUNICATION. 
          UM, I KNOW THAT, THAT, UM, YOU KNOW, I'M DOING MY BEST TO TRY TO KEEP, UH, SOCIAL MEDIA AND, AND NEWSLETTERS AND ALL OF THAT. 
          BUT NOT EVERYBODY HAS POWER, OBVIOUSLY, RIGHT? THEY CAN'T, THEY CAN'T KEEP, UM, IN THE LOOP ON THESE THINGS. 
          AND MAYBE THIS IS SOMETHING FOR THE CITY, BUT CAN WE DO ROBOCALLS? ARE WE KNOCKING ON DOORS AS BEST WE CAN? I KNOW WE WANNA KEEP PEOPLE, UH, OFF THE STREETS, BUT THERE, THERE'S PEOPLE OUT THERE LITERALLY IN THE DARK. 
          THEY DON'T KNOW THAT THERE'S WARMING CENTERS. 
          THEY DON'T KNOW THAT, YOU KNOW, HOPEFULLY SATURDAY THIS WILL BE DONE. 
          UM, IS THERE ANY, ANY WAY TO ADDRESS THAT? YES, MA'AM. 
          I THINK YOU'RE EXACTLY RIGHT. 
          AND BACK TO, UM, COUNCILWOMAN SANDOVAL'S, YOU KNOW, QUESTION. 
          I, I, I WOULD AGREE. 
          I WOULD PUT, I PUT ALL THE STUFF THAT WE HEARD, AND I HAVE A LIST OF EVERYTHING THAT WE'VE HEARD FROM, FROM ALL THE COUNCIL MEMBERS. 
          BUT AS FAR AS THESE HIGH RISK AREAS, I WOULD AGREE WITH YOU BOTH THAT COMMUNICATION IS PROBABLY ONE OF THE BIGGEST ISSUES. 
          UM, WE ARE TRYING TO GO THROUGH ALL TYPES OF MEDIA AND SHARING, BUT I THINK THE, THE MAYOR'S EARLIER COMMENT ABOUT PARTNERING MORE WITH ERIC AND THE COUNTY ON THEIR COMMUNICATION STREAMS ARE IMPORTANT. 
          WE ALSO HAVE A OUTBOUND CALL RESPONSE UNIT THAT WE'LL BE ABLE TO REDIRECT AND MAKE OUTBOUND CALLS TO TRY TO REACH PEOPLE, YOU KNOW, ASSUMING AGAIN THAT THEIR PHONES ARE CHARGED UP. 
          BUT, BUT TO THE POINT THAT YOU RAISED, UH, YES, WE DEFINITELY WILL DEPLOY AS MANY ADDITIONAL OPTIONS AS WE CAN TO GET THE WORD OUT. 
          ALL RIGHT. 
          THANK YOU, PAULA. 
          AND AGAIN, I CAN'T THANK ENOUGH, YOU KNOW, THAT THE, THE PEOPLE THAT ARE OUT THERE IN THIS COLD RIGHT NOW TRYING TO RESTORE ALL OF OUR POWER. 
          UM, AND, AND I'LL FOLLOW UP AT ANOTHER TIME. 
          THANK YOU. 
          THANK YOU, MA'AM. 
          YES, MA'AM. 
          THANK YOU. 
          COUNCIL MEMBER KI COUNCIL MEMBER VINNO. 
          THANK YOU. 
          UM, I, I AM, I'M GRATEFUL FOR, FOR ALL THE FOLKS, UH, BRINGING UP THESE, THESE GREAT POINTS. 
          UH, AND, AND I THINK WE'RE ALL TRYING TO, TO GET TO, UH, THE HEART OF THE ISSUE HERE. 
          AT THE HEART OF THIS, I THINK OUR GUIDING PRINCIPLE, OUR, OUR, OUR DIRECTION SHOULD SIMPLY BE HOW CAN WE HELP PEOPLE AND WHAT CAN WE DO? UH, PEOPLE ARE CALLING MY OFFICE AND I'M SURE THEY'RE CALLING EVERY COUNCIL OFFICE AND EVERYBODY, THEY, THEY FEEL THEY CAN, THEY CAN GET AHOLD OF ASKING FOR HELP. 
          THE QUESTION IS, WHAT ARE WE DOING TO MAKE SURE THAT EVERYTHING THAT WE CAN DO IS HELPING THOSE FOLKS? UM, COUNCILMAN COURAGE. 
          YOU BROUGHT UP, UH, WARMING BUSES. 
          YOU BROUGHT UP WARMING CENTERS. 
          THIS IS A SUBJECT I BROUGHT UP LAST DECEMBER WHEN I WAS TALKING ABOUT OUR HOMELESS POPULATION. 
          A VERY VULNERABLE POPULATION, LARGELY THAT WAS DISMISSED. 
          IT JUST SHOWS THAT WE'RE A COMMUNITY THAT'S REALLY VULNERABLE. 
          [01:55:01]
IT SHOWS THAT, THAT WE COULD ALL POTENTIALLY BE IN A SITUATION WHERE WE NEED THIS KIND OF HELP AND SUPPORT. 
          AND SO, AGAIN, I'LL ASK THAT WE LOOK AT MORE WARMING CENTERS AND WE LOOK AT THE POTENTIAL FOR SOME WARMING BUSES AS A BRIDGE. 
          THEY'RE NOT HOMES, BUT IT'S A BRIDGE TO SAFETY. 
          MANY FOLKS ARE CALLING AND ASKING ABOUT THIS. 
          I'D LIKE TO HAVE A BROADER CONVERSATION ABOUT THIS. 
          I THINK WE CAN LOOK AT WARMING CENTERS POTENTIALLY BEING LOCATED AT SENIOR CENTERS. 
          LET'S GET SOME, UH, BACKUP GENERATORS TO GET OVER THERE AND PROVIDE, UH, MORE FLEXIBILITY, UH, THROUGHOUT THE ENTIRE CITY. 
          AND AGAIN, I THINK WE JUST, WE HAVE TO THINK CREATIVELY. 
          WE NEED TO PUSH EVERYTHING THAT WE CAN. 
          AND I AGREE WITH YOU COUNCIL ELIAS, THE BUCK STOPS WITH US CITY COUNCIL. 
          UM, I WANNA ASK PAULA, UH, SIMPLY DID, DID C P S GIVE ANY GUIDANCE TO THE CITY OF SAN ANTONIO ABOUT, UH, THE CONSERVATION OF, OF ENERGY OR POWER? YES, SIR. 
          UM, WE, WE DID, BUT, BUT OUR PROGRAM, AGAIN, IS, IS VOLUNTARY. 
          MATTER OF FACT, WE LED WITH CONSERVATION. 
          I WILL SAY OUR CHALLENGE WAS, YOU KNOW, CLEARLY PEOPLE COMMUNICATE IN MANY DIFFERENT WAYS AND WE, WE FOCUS PRIMARILY WITH MEDIA PRESS RELEASES, STATEMENTS TO THE MEDIA. 
          BUT I, I'M, I'M PAUL, I'M TALKING ABOUT SPECIFICALLY TO, TO, TO OUR CITY, TO ERIC WALSH. 
          DID WE GIVE GUIDANCE ON, ON THINGS WE CAN DO AS A CITY? UM, FOR EXAMPLE, YOU KNOW, EARLIER THIS WEEK WE, WE, WE DID, UH, UH, FINALLY GET, GET, MAKE SURE THAT OUR SKYLINE WAS, WAS, UH, WAS NOT LIT UP, UH, VERY BRIGHTLY, UH, AS MANY PEOPLE IN OUR COMMUNITY WERE COMPLAINING ABOUT. 
          UH, YOU KNOW, I THINK WE'D LIKE TO KNOW IF C P S HELPED TO PROVIDE SOME GUIDANCE ON, ON THINGS THAT THE CITY CAN DO, AND SET EXAMPLES ON, UH, TO, TO HELP LESSEN THE IMPACT OF, OF THIS, UH, OF THE EMERGENCY, THIS CRISIS. 
          WELL, I THINK WE, WE INITIALLY JUST HAD GENERAL CONVERSATIONS BETWEEN OUR STAFF. 
          THEY WERE, WERE UPDATES AGAIN AND AGAIN, LEADING WITH, WE CAN DO CONSERVATION. 
          DID WE SIT DOWN AND GO OVER A CHECKLIST OF THINGS? NO, SIR, WE DID NOT. 
          AND, UM, WE, WE CAN USE THAT AS AN IMPROVEMENT OPPORTUNITY. 
          THANK. 
          OKAY. 
          UM, I WANNA ASK YOU ABOUT, THERE'S A LOT OF FOLKS WHO HAVE GAS AT THEIR HOMES AND SOME WITH, WITH, UH, GAS FIREPLACE. 
          AND THERE'S A CONCERN THAT THERE'S GOING TO BE, UH, POTENTIAL PRICE GOUGING, UH, OF, OF, OF, OF GAS. 
          UH, WHAT ARE WE DOING TO, TO HELP PROTECT FOR THAT FROM THAT? WELL, THIS, I THINK, AS I, YOU KNOW, STARTED TO SAY, AND I THINK WE'RE GONNA, THIS IS SOMETHING WE, WE WANNA LOOK AT THE RELIABILITY ISSUES AND, AND LEARN FROM THIS. 
          BUT I WOULD TELL YOU THAT BIG TSUNAMI THAT'S COMING AFTER WE STABILIZE AND GET THROUGH THIS PERIOD, IS THIS ISSUE ABOUT THE COST OF THE NATURAL GAS AND THE POWER THAT WE'VE HAD TO, TO SPEND TO KEEP RELIABILITY FOCUSED, AS I INDICATED EARLIER, BUT I CAN'T SAY IT ENOUGH, WE'VE SEEN PRICES GO UP FROM THEIR NORMAL LEVELS INITIALLY, 7000%. 
          UH, OH. 
          SORRY. 
          I AM IN A ALERT. 
          OKAY. 
          WE'RE, IF, IF WE COULD WE, WE'LL MOVE ON BECAUSE I, MY, MY SHOT CLOCK IS GOING DOWN, SO LEMME GET TO, TO ROBERT IF I COULD. 
          ROBERT, MR. PUENTE, UM, YOU KNOW, IT IS BEEN BROUGHT UP AND YOU MENTIONED IT. 
          UH, YOU'RE DOING EVERYTHING YOU CAN. 
          UH, WHAT, WHAT, WHAT MORE CAN WE DO TO HELP A PEOPLE, UH, FIX THEIR BROKEN PIPES? UH, WHAT, WHAT MORE CAN WE DO TO DEVELOP A PLAN SO THAT THE COMMUNITY KNOWS HOW TO HELP? THERE'S A LOT OF FOLKS I THINK THAT, THAT KNOW THEIR NEIGHBORS, THAT KNOW HOW, HOW THEY CAN HELP. 
          UH, SOMETHING AS SIMPLE AS CUTTING OFF WATER TO THE HOUSE IS SO CRITICAL. 
          YOU'VE PROVIDED A VIDEO. 
          CAN YOU CREATE A PLAN FOR THE COMMUNITY TO, TO, TO, UH, HELP, UH, PARTICIPATE AND, AND HELP? ITS, ITS ITS OWN COMMUNITY, UH, OF, OF COURSE, UH, WHAT A HOMEOWNER NEEDS TO DO, OR AN OWNER OF A BUSINESS, IF THEY HAVE THIS SITUATION, IS TRY TO FIND OUT AND DISCOVER IF THEY HAVE A LEAK. 
          UH, IT, IT MIGHT START, UH, SIMPLY AS, AS WATER WHERE YOU DON'T EXPECT IT UNDER A SINK. 
          UM, IN, IN THE KITCHEN, SOMEWHERE IN THE BATHROOM, UH, CLOSE TO AN OUTSIDE WALL IS JUST CHECK THAT. 
          IF YOU DON'T, IF YOU DIDN'T HAVE RUNNING WATER, AND IF YOU DO 
          [02:00:01]
HAVE THAT, THAT BURST, THAT BURST OF WATER BECAUSE OF THE BROKEN PIPE YOU NEED, YOU DO NEED TO GO OUT TO YOUR, UH, METER. 
          SOME HOMES HAVE A CUT, HAVE A, SOME HOMES HAVE A CUTOFF. 
          ROBERT, GO AHEAD. 
          THANK, THANK YOU, ROBERT. 
          I, I'M SORRY. 
          I HAVE TO CUT YOU OFF. 
          I JUST REALLY JUST WANTED A YES OR NO. 
          UH, LET'S JUST DEVELOP A PLAN. 
          I, I APPRECIATE ALL YOU'RE DOING. 
          WELL, I'M TRYING TO GIVE THE PLAN TO THE PEOPLE FOR THE, SO THAT THEY, THEY KNOW THAT THEY KNOW THEY NEED TO GO OUT EITHER RIGHT OUTSIDE THEIR HOME, THERE MIGHT BE A CUTOFF VALVE. 
          CUT THAT OFF. 
          IF THEY DON'T HAVE ONE, THEY NEED TO GO TO THE METER AND TURN IT OFF THERE AT THE METER THAT THAT'S THE FIRST THING THEY NEED TO DO. 
          EXCELLENT. 
          UM, OKAY. 
          ERIC, CAN, CAN WE TALK ABOUT, UH, 3 1 1 AND, AND THE HOMELESS HOTLINE. 
          WHAT ARE THE HOURS OF OPERATION FOR 3 1 1 AND OUR HOMELESS HOTLINE RIGHT NOW? ERIC, YOU'RE ON MUTE. 
          THANKS, MARIA. 
          UH, 3 1, 1, UM, CLOSES AT THREE AT, UH, 11:00 PM UM, WE HAVE THE ABILITY TO EXTEND, MOST OF THOSE FOLKS ARE BE, ARE WORKING, UH, AT HOME, UM, AND THE HOMELESS HOTLINE. 
          UM, I DON'T KNOW OFF THE TOP OF MY HEAD WHAT TIME THAT THAT'S TO OPEN. 
          IT CLOSES AT SEVEN 7:00 PM I, I CALLED, I'VE BEEN IN MY FIELD OFFICE DAY AND NIGHT NOW FOR, UH, FIVE DAYS. 
          UH, CALL 3 1 1 THE OTHER NIGHT, ABOUT EIGHT, YESTERDAY, ACTUALLY AT EIGHT 30. 
          IT WAS, IT WAS CLOSED. 
          SO, UH, I I GUESS WE'RE CHANGING THAT TO 11:00 PM TODAY, OR WAS THAT YESTERDAY? NO, NORMAL, NORMAL HOURS ARE UNTIL 11:00 PM OKAY. 
          PAULA, WELL, IF PAULA, PAULA WAS ON THE LINE, PAULA, UM, LAST NIGHT, OR, OR NORMAL HOURS ARE 11:00 PM PLEASE CORRECT ME IF I'M WRONG. 
          OKAY. 
          OKAY. 
          WE'LL GET BACK TO THAT. 
          IF, CAN WE GET A LIST? THIS IS DAVID MC. 
          CAN WE GET A LIST OF CITY FACILITIES ON THE CRITICAL CIRCUIT? HEAR ME? YOU WANT COUNCILMAN YOU WANT A LIST OF THE FACILITIES ON A CRITICAL CIRCUIT? YES. 
          CAN WE GET A, A LIST OF ALL? SO WE'VE HEARD THAT THERE'S, THERE'S A LOT OF, THERE'S CRITICAL CIRCUITS THAT HAVEN'T BEEN CUT OFF. 
          AND CAN WE GET A LIST OF CITY FACILITIES THAT ARE ON THOSE CRITICAL CIRCUITS? AND THEN, AND, AND AS YOU HEARD OF THE COUNCIL MEMBERS SAY THAT MAYBE WE COULD, IS THERE A WAY TO UNDERSTAND, BETTER UNDERSTAND WHAT ARE THOSE RESOURCES SO THAT WE CAN UTILIZE 'EM DURING THIS, UH, EMERGENCY EVENT? SO IF WE COULD, SO I KNOW COUNSEL, SO I KNOW, I KNOW PAULA PRO. 
          I THINK PAULA HAD THE, UH, GOLD WILLIAMS HAD THE DROP OFF. 
          BUT IN CONVERSATIONS THAT I'VE HAD WITH HER AND RUDY, UM, THAT BASED ON WHERE WE'RE AT FROM A POWER PERSPECTIVE, THERE ARE NO CRITICAL FACILITIES. 
          UM, THERE ARE, UM, UM, EVERYBODY IS SUBJECT TO POTENTIAL OUTAGES. 
          I WILL REVISIT THAT ISSUE WITH COUNCIL WITH, UM, PAULA GOLD WILLIAMS. AND IF THERE ARE FACILITIES THAT AREN'T, THAT ARE ON SOME SORT OF PROTECTED LIST OR CRITICAL LIST, I'LL PROVIDE THAT TO THE COUNCIL. 
          I, I THINK WE HEARD, UM, PAULA PAULA'S UNAVAILABLE IS A FIRE ALARM GOING OFF ON HER, YOU KNOW, AT HER, AT HER APARTMENT. 
          I, I'M, I'M HAPPY TO GET WORK ON THAT LIST FOR YOU, ERIC. 
          WE'LL, WE'LL GET YOU A LIST. 
          OKAY. 
          THANK YOU. 
          UM, I JUST WANNA TOUCH ON ONE LAST THING REGARDING OUR HOMELESS. 
          UH, WE TALKED ABOUT, UH, HOMELESS AND TRANSPORTING THEM TO HAVEN FOR HOPE. 
          UH, ONE OF THE THINGS WE DID WAS, UH, ALLOW, ALLOW, UH, OR CREATE A NO QUESTIONS ASKED POLICY FOR, FOR THOSE HOMELESS WHO WERE SEEKING SHELTER IN THIS COLD AT HAVEN FOR HOPE. 
          WALK ME THROUGH THE PROCEDURE THAT, UH, TRANSPORT SOME OF THESE FOLKS THAT INCLUDES SS A P D, AND DOES SS A P D, UH, HAVE A, HAVE A NO QUESTIONS ASKED POLICY WHEN THEY'RE TRANSPORTING OR HOMELESS CHIEF, YOU WANNA TALK ABOUT THAT? YEAH, I WILL. 
          UH, COUNCIL MEMBER, NO, WE DO NOT HAVE A NO QUESTIONS ASKED. 
          POLICY IS AN OFFER OFFICER SAFETY ISSUE THAT ANYONE WHO GETS INTO THE, A POLICE VEHICLE, UH, FOR WHATEVER REASON, IS GOING TO BE, UH, SEARCHED FOR WEAPONS. 
          UH, AND THEY'RE GONNA HAVE A BACKGROUND CHECK DONE. 
          I'LL JUST, AND IT'S, I'LL JUST ADD ALL, AND IT, EXCUSE ME. 
          AND IT'S NEWS TO ME THAT THERE WAS A REQUEST FOR A NO ASKED, ASKED, UH, NO ASKED QUESTIONS. 
          POLICY COUNCILMAN. 
          I'LL JUST ADD ALSO THAT, UH, FOR THE, FOR THE OTHER COUNCIL MEMBERS THAT, UH, THE PUBLIC MAY BE WATCHING, UM, YOU KNOW, PART OF THAT, THE, THE, THE KEY WAS TRANSPORTED. 
          INDIVIDUALS THAT WANTED TO GO TO SHELTERS AND, UH, VIA, UH, WORKED VERY CLOSELY WITH THE CITY TO, TO BE ABLE TO PROVIDE, 
          [02:05:01]
UH, THAT TRANSPORTATION AS WELL AS THROUGH D H SS POLICE DEPARTMENT, UH, WAS NOT THE PRIMARY, BUT WE GOT TO A POINT WHERE, WHERE, WHERE, WHETHER THE OTHER NIGHT, UH, WAS TO THE POINT WHERE ONLY POLICE OFFICERS WERE OUT ON THE STREET. 
          SO WE HAD OTHER MODES OF TRANSPORTATION AVAILABLE, AND WE'LL CONTINUE TO DO THAT. 
          AND COUNCIL MEMBER, IF I MIGHT ADD, IF I MIGHT ADD COUNCIL MEMBER THAT I'M SORRY THAT, THAT, UH, I PERSONALLY CALLED, I PERSONALLY CALLED DISPATCH AND REMINDED THEM THAT, UM, OR NOT REMINDED, BUT INSTRUCTED THEM THAT ANY CALLS WE GET TO TRANSPORT, UH, HOMELESS, THAT WE WERE TO TAKE THAT CALL. 
          NO, I UNDERSTAND. 
          THE, THE POINT IS, IS THAT IT, THE POINT WAS MADE THAT THE HOMELESS WERE RE WE'RE REFUSING. 
          AND I THINK IT'S, WE HAVE TO BE CLEAR THAT, UH, THERE ARE THOSE WHO, WHO WANT TO GO, BUT IF THEY'RE BEING TRANSFERRED BY S A P D, THAT DOES CHANGE, UH, THEIR, THEIR DECISION MAKING PROCESS ON THAT. 
          SO I THINK WE NEED TO TALK ABOUT THAT AND, AND THINK ABOUT, UH, EXTENDING THE TRANSPORTATION, UH, TO, UH, SHELTERS FOR OUR HOMELESS DURING THIS TIME. 
          IT MAY NOT INCLUDE US. 
          THANK COUNCIL MEMBER. 
          THANK YOU. 
          COUNCIL MEMBER VINNO. 
          UH, DID YOU WANNA RESPOND TO THAT? I'M, I'M GONNA CALL UP, UH, THE NEXT COUNCILPERSON. 
          OKAY. 
          COUNCIL MEMBER BERAN. 
          THANK YOU, MAYOR. 
          UH, THANK YOU ALL SO MUCH FOR BEING HERE. 
          UH, MY FIRST QUESTION, DO WE HAVE A, A BOARD MEMBER FROM C P S ENERGY ON THE LINE? NO, MA'AM. 
          COUNSEL, DEAR, I DON'T THINK WE HAVE ANY OF OUR BOARD MEMBERS THAT ARE, UH, OKAY. 
          THAT, THAT ARE, I KNOW THAT WAS ONE OF THANK YOU, RUDY. 
          I KNOW THAT WAS ONE OF OUR REQUESTS THAT WE HAD, AND I SEE THAT THEY'RE NOT HERE. 
          UM, BUT LET ME CONTINUE, UM, WITH, FIRST I HAVE TO THANK, UH, MANY PEOPLE. 
          ONE, THANK YOU TO THE RESIDENTS OF DISTRICT THREE IN THE CITY OF SAN ANTONIO, UM, FOR YOUR PATIENCE. 
          I KNOW IT HAS BEEN HARROWING THIS ENTIRE TIME, AND BRUTAL FOR MANY OF US GOING WITHOUT POWER. 
          UM, I DO WANT TO THANK IN PARTICULAR RIGHT NOW BECAUSE WE ARE AT OUR, UH, STANDING UP ANOTHER WARMING CENTER IN DISTRICT THREE. 
          UM, WE KNOW THAT MISSION DE LAGO HAS BEEN HIT PARTICULARLY HARD, UH, SINCE SUNDAY MORNING, UH, SUNDAY NIGHT, MONDAY MORNING. 
          THEY'VE BEEN WITHOUT POWER. 
          UM, AND SO WE ARE STANDING UP A WARMING CENTER. 
          UH, WE, THE, THE RESIDENTS IN THE AREA ARE THE ONES VOLUNTEERING. 
          AND I HAVE TO THANK, UM, THE MISSION DE LAGO GOLF COURSE AND THE M G S A WHO STEPPED UP AND OPENED UP THIS FACILITY. 
          I HAVE TO THANK CAPITAL ELECTRIC, UM, FOR MOVING FORWARD WITH A, A GENERATOR FOR THE, THE AREA AVILA AND CAPITAL ELECTRIC, AND ALL OF THE, THE ELECTRICIANS FOR GETTING OUT HERE AND WORKING TO SET THIS UP. 
          UM, THANK YOU TO THE SAN ANTONIO FOOD BANK, WHO IS ALSO PROVIDING MEALS HERE AND THE RESIDENTS FOR THEIR PATIENTS. 
          UH, WE ARE PRIORITIZING SENIORS AND FAMILIES WITH SMALL CHILDREN HERE IN, UH, THIS WARMING CENTER BECAUSE WE HAVE LIMITED CAPACITY. 
          BUT, UM, THIS IS A, AND THANK YOU TO, UM, MARIA VIA GOMEZ FOR HELP COORDINATING EFFORTS OUT HERE AS WELL. 
          BUT THIS IS A COMMUNITY EFFORT BECAUSE THIS, MY RESIDENTS HAVE BEEN CALLING FOR DAYS ASKING, BEGGING LIKE MANY OF OUR RESIDENTS FOR HELP, BECAUSE THEY'VE BEEN COLD IN THE DARK. 
          AND, AND OUR COMMUNITY HERE, THEY'VE BEEN HELPING ONE ANOTHER OUT THE NEIGHBORS TOO. 
          SO IT'S BEAUTIFUL. 
          BUT WE HAD TO, THEY'RE TAKING MATTERS INTO THEIR OWN HANDS, AND WE'RE WORKING TOGETHER TO FIND SOLUTIONS. 
          I ALSO WANNA THANK EMBASSY SUITES AT BROOKS, BECAUSE THEY STARTED UP A WARMING CENTER AS WELL IN ONE OF THEIR, UM, MEETING ROOMS. AND THAT'S GONNA HAPPEN TODAY UNTIL 8:00 PM CHARGING WARMING HEAT. 
          SO WE ARE HAVING TO DO ALL OF THIS ON OUR OWN, WHERE I BELIEVE WE SHOULD HAVE HAD AN ACTION PLAN PUT TOGETHER PRIOR TO THIS, BECAUSE WE KNEW THIS WEATHER WAS HAPPENING THROUGHOUT TEXAS. 
          UM, I DO WANNA ALSO THANK THE SAN ANTONIO FIRE DEPARTMENT, UH, WHO STEPPED UP VERY QUICKLY WHEN WE NEEDED THEM TO, BECAUSE OUR C OVID 19 VACCINES WERE IN OUR SENIOR CENTERS READY TO GO. 
          BUT WITH THE ROLLING AT THE TIME, THE ROLLING BLACKOUTS OUTAGES, IT WAS, COULD HAVE COMPROMISED OUR VACCINES. 
          SO THINGS LIKE THAT I WOULD HOPE WE COULD PREPARE FOR AND PLAN FOR, JUST LIKE I HOPE WE COULD PREPARE AND PLAN FOR MAKING SURE THAT OUR WELLHEADS 
          [02:10:01]
DON'T FREEZE. 
          I THINK I WANT TO KNOW HOW OUR FREEZING, LIKE WHAT IS THE PLAN THAT WE HAVE WHEN PEOPLE, WHEN WE SEE FREEZING TEMPERATURES COME, WHAT IS OUR PLAN TO WRAP THE PIPES AND DO THIS AND DO THAT? I THINK THAT'S CRITICAL. 
          UM, AS WELL. 
          I'D LIKE TO KNOW THAT. 
          I ALSO NOW KNOW THAT, UM, NOW THAT WE ARE ON MANUAL, UH, MANUAL BLACKOUTS OR MANUAL OUTAGES, UM, AND Y'ALL ARE WORKING IT THAT WAY, I WANT TO KNOW WHEN CAN YOU MANUALLY TURN BACK ON THE POWER AT THE MISSION DE LAGO SUBDIVISION SO OUR RESIDENTS CAN HAVE SOME POWER FOR AT LEAST, AT LEAST THREE TO FIVE HOURS SO THEY CAN GET SOME SORT OF A RESPITE. 
          UM, RUDY, DO YOU WANNA TAKE THAT? YES, MA'AM. 
          UH, UH, I, I WAS NOT, AW, WELL, NOT THAT I WASN'T AWARE. 
          THERE ARE A LOT OF CUSTOMERS FOR ALL KINDS OF REASONS, A LOT OF WHICH PAULA, UH, DISCUSSED THAT, UH, ARE IN THE SITUATION WHERE THEY'VE BEEN OUT FOR MULTIPLE HOURS, IF NOT, YOU KNOW, A COUPLE DAYS NOW. 
          UH, I WILL, I, I, I'LL TAKE A TAKEAWAY HERE, COUNCILWOMAN, TO CHECK IN TO SEE WHAT THE SPECIFIC ISSUE MIGHT BE WITH THAT, UH, PARTICULAR CIRCUIT AND, UH, SEE WHAT WE CAN DO BY, YOU KNOW, GETTING 'EM, YOU KNOW, SOME, SOME, UH, SOME HOURS OF ROTATION IN THERE. 
          AGAIN, THE, THE MANUAL PROCESS HAS ALLOWED US TO HAVE MORE FLEXIBILITY TO, UH, GIVE FOLKS MORE TIME WITH POWER TO DO ALL THE THINGS YOU SUGGESTED. 
          UH, BUT, UH, YOU KNOW, IN SOME CASES WE'VE, WE'VE HAD A HARD TIME GETTING SOME OF THOSE SYSTEMS BACK UP BECAUSE ALL THE HEATERS ARE COMING ON AT THE SAME TIME, AND THEY OVERLOAD THE SYSTEM AND THEY BRING IT RIGHT BACK DOWN. 
          AND THAT'S WHY SOME FOLKS HAVE SEEN, YOU KNOW, 32ND OR MINUTE OR TWO MINUTE OUTAGES. 
          SO WE GOTTA CRANK UP THE MESSAGING ON, UM, YOU KNOW, ON, ON THAT SO THAT FOLKS BRING THEIR HEATER BACK, YOU KNOW, UH, YOU KNOW, MAYBE GIVE IT A COUPLE, 2, 3, 5 MINUTES BEFORE THEY TRY TO, TO, TO HAMMER DOWN AND, AND, AND ON THE HEAT. 
          AND, AND THAT MIGHT HELP AS WELL. 
          SO WE GOT A LOT OF OP, YOU KNOW, A LOT OF WORK TO DO HERE, COUNCILMAN. 
          BUT I WILL SPECIFICALLY CHECK ON MISSION DE LAGO FOR YOU, UH, UH, AS SOON AS WE GET OFF THIS CALL. 
          AND I'M ALSO TRYING TO FIGURE OUT, BECAUSE I KNOW THAT THERE ARE SOME APARTMENT COMPLEXES THAT HAVE HUNDREDS OF UNITS, AND THERE ARE ABOUT A HUNDRED UNITS THAT ARE OUT, BUT 500 UNITS OR, OR A LITTLE BIT OVER THAT, THAT ARE ON. 
          SO HOW DOES THAT WORK IN APARTMENT UNITS? YES, MA'AM. 
          IN, IN A LOT OF CASES, COUNCILWOMAN, UH, A LOT OF THOSE BIGGER APARTMENT COMPLEXES ARE ON A PRIMARY METER SYSTEM. 
          AND SO THEY MAY HAVE EQUIPMENT BEHIND THAT METER THAT THE APARTMENT MAINTAINS THAT IS OUT. 
          UH, WE, WE WORK OUR CREW TEAM THAT ALL EVERY COUNCIL MEMBER, UH, UH, KNOWS AND WORKS WELL WITH, UH, CONTACTS THOSE APARTMENTS THAT ARE HAVING THOSE ISSUES TO TRY, UH, TO HELP THEM THROUGH IT. 
          SO, UM, YOU KNOW, AGAIN, IF, IF YOU HAVE A SPECIFIC APARTMENT COMPLEX YOU WANT US TO REACH OUT TO, UH, PLEASE SEND THAT YOU, Y'ALL HAVE MY CONTACT INFORMATION, SEND IT TO ME AND I'LL GET MY TEAM ON IT TO SEE WHAT WE CAN FIND OUT. 
          THANK YOU. 
          AND I THINK, UM, RUDY, JUST, UH, TO, TO CLOSE THIS OUT AND WE'LL CONTINUE TO FOLLOW UP WITH YOU ON THAT. 
          UM, YOU KNOW, WE TALK ABOUT RELIABILITY, WE TALK ABOUT STABILITY. 
          I HEARD THOSE TWO WORDS OVER AND OVER. 
          YOU KNOW, WE AS RESIDENTS, WE AS C P SS ENERGY BILL PAYNE RESIDENTS EXPECT RELIABILITY AND STABILITY IN OUR, IN OUR ENERGY. 
          THAT'S WHY WE PAY, THAT'S WHY WE WERE EXPECTING IT. 
          I, IT WAS, IT WAS KIND OF, UM, DIS DISHEARTENING WHEN THAT SAME MORNING EVERYBODY WAS SO HAPPY TAKING PICTURES OF THE SNOW AND ALL OF THAT WONDERFUL, BEAUTIFUL WINTER WONDERLAND. 
          AND THEN THAT NIGHT EVERYONE IS JUST FRIGID AND MISERABLE IN THEIR HOMES TRYING TO KEEP ONE ANOTHER COLD. 
          SO WE NEED RELIABILITY AND WE DO NEED STABILITY NOW. 
          UM, I ALSO WANNA THANK OUR S A P D OFFICERS WHO ARE OUT THERE TOO, UM, WHO ARE DOING WELLNESS CHECKS ON OUR VULNERABLE COMMUNITIES AND MAKING SURE THAT WE GET THEM THE INFORMATION THAT THEY NEED. 
          UM, NOW JUST ONE LAST QUESTION, RUDY. 
          UM, WE ARE NOT SELLING ANY OF OUR, OUR, UM, ENERGY OR LOAD TO OTHER CITIES OR OTHER, UH, AGENCIES. 
          THAT'S, IS THAT CORRECT? THROUGH THIS PROCESS? UH, COUNCILWOMAN, UH, OUR, OUR, WE'VE HAD OP WE'VE HAD, UH, UH, WE'VE BEEN ON BOTH SIDES OF, OF THE TRANSACTIONAL PROCESS. 
          SO, YOU KNOW, THERE HAVE BEEN TIMES OUR MARKETS, OUR, UH, GENERATION HAS PERFORMED, UH, WELL, AND WE, AND WE'VE HAD EXCESS, UH, AND THERE HAVE BEEN TIMES THAT WE HAVE BEEN SHORT AND 
          [02:15:01]
HAD TO BUY POWER. 
          SO, YOU KNOW, AGAIN, PAULA MENTIONED IT, AND I'LL COME BACK TO IT, YOU KNOW, THE, THE, THE NEED TO SHED LOAD IS REALLY BIFURCATED FROM THE PROCESS OF BUYING AND SELLING POWER IN THE MARKET. 
          SO, YOU KNOW, WHEN, WHEN ERCOT TELLS US, YOU KNOW, THEY NEED THIS AMOUNT OF LOAD AND, AND WE'RE 7% OF THAT, THEN WE'VE GOTTA RESPOND BY, YOU KNOW, REDUCING LOAD ON OUR SYSTEM BY THAT AMOUNT. 
          SO, UM, OKAY. 
          SO, SO, ALRIGHT. 
          YEAH. 
          I'LL STOP THERE. 
          THANK YOU RUDY. 
          UM, TO ERIC. 
          ERIC IS THE, UM, EMERGENCY OPERATION CENTER SET UP RIGHT NOW? IS IT STAND UP? IS IT STOOD UP AND WORKING? YES, MA'AM. 
          UH, SINCE, UH, THE WEEKEND, UM, THERE'S, UH, THERE BECAUSE OF COVID THERE'S A, A MUCH SMALLER GROUP THAT'S KIND OF SEGREGATED THEMSELVES OVER THERE. 
          UM, BUT, UM, AND, UM, THEY HAVE, UM, HAD SOME, UH, NO POWER ISSUES, BUT THEY ARE EXPERIENCING, UH, SOME WATER ISSUES THERE AT THAT BROOKS FACILITY. 
          SO IS, UM, IS, SO IS THE E O C DOING THE MANAGEMENT OF WHAT IS HAPPENING THROUGHOUT THE CITY, UH, OF WHAT'S HAPPENING? IS THAT BEING RUN THROUGH THE E O C? YES, MA'AM. 
          UH, AND YOU'VE GOT REPRESENTATIVES FROM CCPS THAT HAVE BEEN THERE, UH, BUT ALSO TDOT, UH, STR, UM, UH, AND THE CITY DEPARTMENTS. 
          OKAY. 
          AND, UM, TO, I GUESS I WANNA, I KNOW I SAW JILLIAN BURLEY ON HERE, AND I KNOW I HAVE 16 SECONDS 'CAUSE I WANTED TO BRING HER IN. 
          THANK YOU SO MUCH, DYLAN, FOR BEING ON HERE. 
          IF YOU'RE STILL ON HERE, I CAN'T SEE YOU ON MY SCREEN. 
          I AM. 
          UM, OKAY, GREAT. 
          I WANTED TO KNOW, UM, HOW OFTEN ARE YOU RECEIVING UPDATES WHEN, UH, FROM C P S LEADERSHIP AND YOUR BOARD? HOW OFTEN ARE Y'ALL RECEIVING YOUR UPDATES? WELL, ROBERT AND I HAVE BEEN IN CONSTANT, UH, WITH SAS. 
          ROBERT AND I HAVE BEEN IN CONSTANT, UH, COMMUNICATION PRIOR TO THIS EVENT. 
          AND DURING THIS EVENT, I WAS ASSURED THAT WE WERE POISED AND READY, UM, AND, AND OPERATIONALIZED FOR THIS EVENT. 
          UM, AS SOON AS THE EVENT HAPPENED, I RECEIVED TIMELY AND NUMEROUS UPDATES AS TO THE STATUS OF OUR FACILITIES. 
          AND I DO, I WANT TO CLARIFY ONE ISSUE I HEARD EARLIER. 
          OUR WELLHEADS ARE NOT FROZEN. 
          UM, WE W WE WINTERIZE AND, UH, WEATHERIZE OUR PLANTS ON AN ANNUAL BASIS. 
          UH, WE PREPARE FOR SEASONAL READINESS. 
          UM, SO WE DID NOT EXPERIENCE, UH, THE, THE WELLHEADS BEING FROZEN. 
          WHAT WE HAVE EXPERIENCED IS SOME INSTRUMENTATION THAT THROUGH THE ACCUMULATION OF WATER, WHICH TURNED TO ICE AND THEN SNOW, HAS BEEN, UH, AN EVENT THAT WE HAVEN'T EXPERIENCED IN THE PAST. 
          AND THAT'S BEEN THE NEW, THE NEW, UH, OCCURRENCE FOR US. 
          BUT I'VE HEARD ALL OF THE COUNCIL MEMBERS THIS EVENING, UM, IT'S NOT LOST ON ME OR THE BOARD OF TRUSTEES. 
          WE WILL CONTINUE TO PROVIDE THE OUTREACH TO OUR CUSTOMERS TO ENSURE WE CAN HELP THEM WITH FINDING THEIR WATER SHUTOFF AND HELPING THEM CUT THEIR WATER OFF. 
          WE WILL CONTINUE TO ASSIST, UM, CUSTOMERS WITH THAT, UM, ACCESS. 
          UM, WE'LL CONTINUE TO OPERATE ALL OF OUR PUMP SYSTEMS SO THAT ALL OF OUR NEIGHBORHOODS CAN GET, AND ALL OF OUR BUSINESSES CAN GET THEIR PRESSURE RESTORED SO THEY CAN ALL OPERATE, UM, TO THEIR FULLEST POTENTIAL. 
          UM, WHAT'S COMPLICATING OUR ISSUE NOW IS WE NEED HELP FROM MOTHER NATURE. 
          WE NEED SOME WARMER WEATHER SO WE CAN MAKE THE FINAL DETERMINATION ON THE STATUS OF OUR SYSTEMS AND OUR CUSTOMERS CAN MAKE THE FINAL DETERMINATION ON THE STATUS OF THEIR RESIDENTIAL AND COMMERCIAL PIPES. 
          AND ONCE WE DO THAT, ONCE WE GET WARMER WEATHER AND WE CAN HELP OUR CUSTOMERS AND WE CAN KNOW BETTER ABOUT THE STATUS OF OUR SYSTEMS, THEN WE CAN DETERMINE THE, THE SAFETY OF THE WATER. 
          THE BOIL NOTICE IS A PRECAUTIONARY ISSUE, AND WE WANT TO MAKE SURE OUR CUSTOMERS HAVE SAFE DRINKING WATER. 
          SO IF YOU HAVE NORMAL PRESSURE, YOU ARE PROBABLY FINE. 
          BUT IF YOU HAVE NO POWER AND CANNOT BOIL YOUR WATER, THEN WE RECOMMEND YOU FIND AN ALTERNATIVE SOURCE OF WATER. 
          FOR SOME, IT'S EASY TO BUY WATER WHEN IT'S AVAILABLE FOR OTHERS, IT'S NOT. 
          AND WE'LL BE WORKING WITH OUR PARTNERS TO DETERMINE ALTERNATIVE WAYS TO GET WATER TO THOSE IN NEED. 
          SO WE ARE TAKING ALL OF THIS VERY SERIOUSLY, AND YOU HAVE THE COMMITMENT OF THE BOARD OF TRUSTEES AND MY PRESENCE TODAY TO ASSURE THAT SAS WILL BE HERE FOR OUR CUSTOMERS. 
          THANK YOU COUNCILWOMAN, UH, VIGRAN COUNCIL MEMBER. 
          UH, PERIOD. 
          THANK YOU, SIR. 
          UM, I THINK MOST OF THE COMMENTS HAVE ALREADY BEEN MADE ABOUT WHAT HAS HAPPENED, UH, WHAT THE EXPECTATIONS ARE. 
          I, I JUST, I HAVE 
          [02:20:01]
A FEW COMMENTS TO GO ALONG WITH THAT. 
          ALSO, I, I, THIS HAS BEEN A TRAIN WRECK, A TRAIN WRECK THAT WE SHOULD HAVE RECOGNIZED WAS GONNA HAPPEN. 
          AND EVERYBODY KNEW. 
          WE SAW IT ON THE NEWS THAT THIS BIG COLD SNAP IS COMING DOWN OUR AREA. 
          WE DIDN'T KNOW WHAT THE, WHAT THE, UH, NUMBERS WERE GONNA REALLY BE, BUT WE KNEW THAT THIS WAS GONNA HAPPEN. 
          AND I, I JUST DON'T UNDERSTAND WHY, UH, WE HAVE ALL OF THESE COMMUNICATION METHODS IN THIS CITY TO GET INFORMATION OUT. 
          AND YET WE DIDN'T USE ANY OF 'EM. 
          WE GOT AN EMERGENCY, WE BROADCAST SYSTEM. 
          WE'VE EVEN PUT OUT THERE COVID SPIKE ALERTS, BUT WE DID NOT USE THOSE COMMUNICATION METHODS TO GET INFORMATION OUT TO THE CITY ON WHAT, HOW TO PREPARE, WHAT THEY NEED TO DO, AND TO BE ABLE TO WEATHER THIS STORM. 
          WE DID NOT DO THAT. 
          AND I HAVE COMPLAINED ABOUT THE COMMUNICATION, UH, SINCE THE GET GO ON THIS. 
          SIR, YOU'RE MUTED. 
          COUNCILMAN PERRY? DISTURBED COUNCILMAN PERRY, YOU'RE MUTED. 
          CAN YOU GIVE US A TEST, SIR? CAN, CAN YOU HEAR ME NOW? YES, SIR. 
          OKAY. 
          WELL, AGAIN, IT'S, WE DIDN'T USE ANY OF THOSE COMMUNICATION METHODS TO GET INFORMATION OUT EITHER FROM C P S OR SAWS OR FROM THE CITY. 
          AND, AND THAT'S A SHAME BECAUSE THAT'S WHAT PEOPLE WERE ASKING FOR INFORMATION. 
          THEY WANTED TO KNOW WHAT WAS GOING ON. 
          AND EVEN MY OFFICE TRYING TO GET INFORMATION OUT OF C P S, WE COULDN'T GET IT. 
          I MEAN, THERE WERE NO ANSWERS TO ANYTHING. 
          AND THAT'S WHAT IS, UM, DRIVING PEOPLE CRAZY ACROSS THE CITY, NO INFORMATION ON WHAT'S GOING ON, WHAT THEY NEED TO DO, HOW THEY NEED TO PREPARE. 
          AND NOW, NOW WE HAVE, WE SHOULD BE GETTING OUT THERE, OKAY, WE TALKED A LITTLE BIT ABOUT IT TODAY, BUT HAVE WE GOTTEN OUT TO THE CITY? OKAY, WE'RE IN THIS MESS RIGHT NOW, BUT HERE'S WHAT YOU NEED TO DO TO GET PREPARED FOR WHEN THE POWER DOES COME BACK ON, OR WHEN THE WATER DOES COME BACK, BACK ON. 
          WE, THE COMMUNICATION WAS NON-EXISTENT ON THIS. 
          AND TO ME, THAT WAS THE BIGGEST FAILURE THAT WE HAVE IN THIS, THIS WHOLE DISASTER THAT WE'RE GOING THROUGH RIGHT NOW. 
          SO WE HAVE TO FIND BETTER WAYS TO COMMUNICATE. 
          WE GOTTA USE THE TOOLS THAT WE HAVE AT THAT WE HAVE ALREADY. 
          BUT LET'S MAKE SOME IMPROVEMENTS ON THIS. 
          WE NEED TO GO BACK AND DISSECT THIS WHOLE THING. 
          AND I'M TALKING ABOUT FROM DAY ONE, PARTICULARLY ON THE ENERGY SIDE, ON, WAS IT A, YOU KNOW, SHOULD WE HAVE CLOSED A DAILY PLANT? I KNOW EVERYBODY'S GONNA GO CRAZY ABOUT, UM, YOU KNOW, COAL AND USING THAT PLANT, BUT THAT, THAT IS A QUESTION. 
          IF WE WOULD'VE HAD THE DELEY PLANT STILL OPEN AND IT STILL HAD ANOTHER 10 OR 15 YEARS EXPECTED LIFE ON IT, WOULD THAT HAVE GOTTEN US THROUGH THIS, THROUGH THIS CRISIS? THAT'S, THAT'S A QUESTION. 
          SO, UH, COUNCILMAN PERRY, UH, HERE'S THE, I'M GONNA TRY AND ANSWER YOUR QUESTION AS BEST I CAN. 
          ERCOT WAS 35,000 MEGAWATTS SHORT IN TERMS OF MATCHING OUR SUPPLY TO LOAD. 
          YOU KNOW, HAD WE HAD A THOUSAND MEGAWATT, YOU KNOW, A THOUSAND MEGAWATTS MORE, WOULD IT HAVE HELPED? EVERY LITTLE BIT HELPS AT THE MOMENT? UH, YOU KNOW, IT HELPS THE AMOUNT OF LOAD YOU'RE TRYING TO SHED WHEN YOU'RE CALLED UPON. 
          WOULD IT HAVE SOLVED THE ENTIRE PROBLEM? NO, SIR. 
          IT, IT WOULD NOT HAVE. 
          WELL, AGAIN, YOU'RE BRINGING IN THE ERCOT, AND I HEAR ERCOT AN AWFUL LOT. 
          W WHY ARE WE EVEN A MEMBER OF ERCOT EL PASO'S NOT A MEMBER OF ERCOT? WHY ARE WE A MEMBER OF ERCOT? WE HAVE OUR OWN POWER GENERATION SYSTEM. 
          AND WHAT I WANNA SEE IS HOW MANY TIMES HAVE WE DRAWN POWER FROM ERCOT VERSUS HOW MANY TIMES HAVE THEY DRAWN FROM US? I, I, I NEED THAT INFORMATION ALSO. 
          SO ERCOT IS STILL A BIG QUESTION IN MY MIND AS TO SHOULD WE BE A MEMBER OF THAT OR NOT? AND, UH, THAT'S SOMETHING THAT WE, I'M GONNA BE ASKING MORE QUESTIONS ON IN THE FUTURE. 
          BUT ERCOT OUR COMMUNICATION PLAN, OUR RESILIENCY ON GETTING, GETTING PAST THESE THINGS. 
          WHAT ARE WE GONNA DO? WHAT ARE WE TELLING PEOPLE? HAVE WE TOLD THE PEOPLE WHAT TO DO WITH THEIR SANITATION? THERE'S PEOPLE CALLING MY OFFICE NOT EVEN KNOWING, OKAY, WE DON'T HAVE WATER, BUT WHAT ABOUT OUR SANITATION? 
          [02:25:01]
HAVE, HAVE HAS SONGS GONE OUT TO ANYBODY AND TOLD 'EM WHAT THEY NEED TO DO FOR SANITATION? UH, COUNCILMAN PERRY, FIRST OF ALL, UM, YOU'RE LOOKING GOOD. 
          COVID HAS NOTHING ON YOU, , THANK YOU. 
          UH, NO, WE HAVEN'T. 
          UH, AGAIN, THIS IS SOMETHING THAT IS SO UNIQUE TO DIFFERENT HOMES THAT WE DON'T KNOW NECESSARILY HOW LONG THEY HAVE BEEN WITHOUT WATER BECAUSE OF THEIR FROZEN PIPES. 
          BUT IF IT'S AN OVERALL NEIGHBORHOOD, SHORT ABILITY TO MOVE WATER, BECAUSE WE DON'T HAVE THE POWER TO MOVE THAT WATER, UH, THAT'S SOMETHING ELSE THAT WE HAVE TO LOOK INTO. 
          OKAY, WELL, IT SEEMS LIKE THAT ROBERT, AND, AND FOR BOTH SAWS AND C P S, WHAT, WHAT ARE WE TELLING OUR NEIGHBORS NOW? CAREFUL, UH, OVER THE NEXT FEW DAYS? AND WHEN POWER COMES BACK ON AND WATER COMES BACK ON, WHAT, WHAT SHOULD THEY BE LOOKING FOR AND WHAT SHOULD THEY BE DOING? AND, AND I'M TELLING YOU, SANITATION IS A BIG THING. 
          YOU KNOW, HOW, HOW ARE PEOPLE GONNA DEAL WITH THAT? UM, AGAIN, ERCOT, I, I'VE HEARD TOO MUCH ABOUT ERCOT. 
          WE NEED TO TAKE A CLOSER LOOK AT THAT AND HOW WE ARE GONNA PLAY FUTURE ON THAT. 
          THERE'S GOTTA BE SOME LEEWAY, SOME FLEXIBILITY FOR CITIES TO SAY, SORRY, WE CAN'T GIVE YOU ANY POWER BECAUSE WE DON'T HAVE ENOUGH TO GO AROUND OUR CITY. 
          AGAIN, WE OWN C P S. 
          THIS CITY OWNS C P S. 
          NOBODY ELSE OWNS C P S I I, I'VE GOT A LOT MORE QUESTIONS ABOUT THAT. 
          HOW WE, HOW WE PLAY WITH ERCOT AND, AND DO WE HAVE A CHOICE? SO THAT'S, THAT'S GONNA BE COMING IN THE FUTURE. 
          ALSO, UH, A LOT OF, YOU KNOW, WE'RE ARGUING ABOUT A LOT OF LITTLE, NOT ARGUING, BUT DISCUSSING A LOT OF LITTLE THINGS HERE THAT, UH, SHOULD GO INTO A READINESS PLAN. 
          AND COUNCILWOMAN GARCIA, I THINK RIGHT ON TARGET WITH THAT, WE NEED TO REVIEW THOSE PLANS AND BE COMFORTABLE WITH THEM AND KNOW WHAT WE'RE GONNA DO IN CASE. 
          AND IT, IT'S NOT JUST NO AND ICE AND FREEZING. 
          IT COULD BE A FLOOD, IT COULD BE A TORNADO. 
          ANY OF THOSE NATURAL THAT WE HAVE TO WITH, AND, AND WE NEED TO MAKE SURE THAT WE HAVE THE RESOURCES AVAILABLE. 
          UH, HAVE WE, HAVE WE GONE TO FEMA AT ALL AT THIS POINT, ASKING FOR HELP? MEMBER PERRY, I'LL, I'LL ANSWER THAT. 
          UM, I HAD A CONVERSATION WITH THE WHITE HOUSE YESTERDAY, DISCUSS FEMA. 
          I KNOW THEY'RE DEPLOYING RESOURCES TO TEXAS. 
          UM, SO THOSE CONVERSATIONS ARE ONGOING. 
          UH, AND WE DO, UH, WE DO INTEND TO FOLLOW THROUGH WITH GETTING SOME ADDITIONAL SUPPORT FROM THEM. 
          GREAT. 
          UM, I, I JUST, YOU KNOW, AGAIN, QUESTIONS KEEP COMING IN. 
          UH, HOW DO THEY BOIL WATER WITHOUT POWER? HOW, YOU KNOW, WHAT ARE THE, WHAT ARE, WHAT ARE PEOPLE SUPPOSED TO DO? WE NEED TO BE GIVING THEM GUIDANCE AND HERE IDEAS, AND HERE'S HOW YOU CAN DO THIS AND DO THAT. 
          UM, AND WE'RE JUST, AND WE'RE JUST NOT DOING THAT YET. 
          AND HERE WE ARE, WEDNESDAY ALREADY. 
          UM, WHO KNOWS HOW MUCH LONGER THIS WEATHER IS GONNA HOLD OUT LIKE THIS, BUT, YOU KNOW, IT WILL GET WARMER. 
          YES. 
          AND WE'LL GET THROUGH THIS, BUT WE HAVE SO MANY LESSONS LEARNED THAT WE NEED TO DOCUMENT AND MAKE SURE THAT EVERYBODY UNDERSTANDS WHAT WE'RE GONNA DO NEXT TIME. 
          WHETHER IT'S A, LIKE I SAID, A FLOOD OR A TORNADO OR, OR, YOU KNOW, A FREEZE OR A HEAT WAVE THAT HERE'S, HERE'S THE THINGS THAT WE LEARN FROM THIS ONE. 
          THIS IS WHAT WE'RE GONNA MAKE SURE THAT WE DON'T DO AGAIN. 
          AND, UM, HAVE THAT LESSONS LEARNED. 
          BOOK I, AGAIN, THIS HAS BEEN A TRAIN WRECK SINCE THE GET GO. 
          I'M, I'M APPALLED BY THE LACK OF PREPARATION. 
          AND EVEN WORSE, THE LACK OF COMMUNICATION TO OUR RESIDENTS IN SAN ANTONIO ON WHAT TO EXPECT, WHAT THEY NEED TO DO TO PREPARE FOR THIS, AND HOW WE'RE GONNA GET THROUGH IT. 
          RIGHT NOW. 
          IT'S, IT'S, IT, IT, IT'S BEEN NON-EXISTENT AND WE NEED, THAT NEEDS TO BE FIXED IMMEDIATELY IS OUR COMMUNICATION. 
          I THINK THAT'S ALL I HAVE FOR RIGHT NOW, SIR. 
          THANK YOU. 
          THANK YOU. 
          COUNCIL MEMBER BARRY, COUNCIL MEMBER ELIAS. 
          THANK YOU MAYOR, UM, FOR ALLOWING ME THE, THE, THE SECOND ROUND. 
          UM, ERIC, UH, WALSH, UH, IT, I GOT A QUESTION FOR YOU. 
          THERE'S, UM, THERE'S A LOT OF RESTAURANT WORKERS AND HOTEL WORKERS THAT ARE BEING FORCED, UH, TO GO TO WORK, UH, YOU KNOW, TO HELP HOUSE PEOPLE AND FEED PEOPLE, UM, WHO ARE NOT GOING HOME. 
          BUT INSTEAD THEY'RE GOING TO WARM HOTELS 
          [02:30:01]
ARE, ARE PARKING METERS AND CITY PARKING LOTS, CHARGING CAR OWNERS. 
          JUSTIN, WE, UM, UM, WE, WE DID MAKE PARKING AVAILABLE FREE DOWN BY THE CONVENTION CENTER. 
          I'LL LOOK TO SEE. 
          I'LL, I'LL FOLLOW UP AFTER THE CALL TO SEE. 
          UM, I CAN'T IMAGINE THAT THERE'S BEEN A LOT OF ACTIVITY DOWNTOWN, BUT, UH, I'LL FOLLOW UP AND SEE IF THERE'S SOMETHING WE CAN DO TO, TO, UH, ADJUST THAT TEMPORARILY DURING THIS SITUATION. 
          OKAY. 
          THANK YOU. 
          THANK YOU. 
          AND THEN, UM, I, I'M REALLY WORRIED BECAUSE, UM, YOU KNOW, THE, THERE'S ALWAYS THE OTHER SHOE THAT'S GONNA DROP. 
          AND SO WE'VE BEEN TALKING TODAY ABOUT GETTING PEOPLE'S HEAT AND, AND ELECTRICITY AND WATER BACK ON. 
          UM, AND THERE, YOU KNOW, THAT WILL HAPPEN FOLKS. 
          BUT, UM, I DID HAVE A QUESTION. 
          UM, AND ROBERT PUENTE, THIS ONE'S FOR YOU. 
          UH, ONE OF THE HOMEOWNERS ASKED US, UM, HOW IS SASS, UH, GONNA BE HELPING FINANCIALLY STRUGGLING HOMEOWNERS WHO THEN GET HUGE WATER BILLS BECAUSE OF BROKEN PIPES? UM, CAN YOU, CAN YOU HELP US WITH THAT? UH, SURE. 
          RIGHT NOW WE HAVE A PROGRAM THAT IF YOU DO HAVE A LEAK, UH, AND YOU SHOW PROOF THAT IT'S BEEN FIXED AND A PLUMBER'S RECEIPT, UH, WE WILL HELP, UH, AND COMPROMISE PART OF THAT BILL. 
          THAT'S THE NORMAL CIRCUMSTANCE. 
          UH, THE, UH, TO CHANGE THAT POLICY IS RE GO, IS GOING TO REQUIRE, UH, BOARD ACTION FOR US TO INFORM OUR BOARD. 
          BUT YOU CAN IMAGINE THE, UM, THE, THE NUMBER OF INDIVIDUALS THAT THIS IS AN EFFECT THIS IS AFFECTING. 
          SO IT'S GONNA BE A VERY LARGE, UH, CONVERSATION WE HAVE TO HAVE, NOT ONLY WITH OUR, WITH OUR COUNT, WITH OUR BOARD, BUT WITH COUNCIL. 
          OKAY? BUT I, I, I DO WANNA LET OUR OUR CONSTITUENTS, YOUR CONSTITUENTS KNOW, OUR CUSTOMERS KNOW THAT, UH, WE WILL, WE WORK WITH THEM AS MUCH AS POSSIBLE TO FIND SOME KIND OF RELIEF. 
          THIS, THIS IS AN EVENT THAT, UH, THE PAIN HAS TO BE SHARED BY EVERYONE, AND WE HAVE TO BE WILLING TO HELP AS MUCH AS WE CAN. 
          GOT IT. 
          UM, THE OTHER THING TOO IS, YOU KNOW, I'VE, I'VE BEEN MONITORING THE PUBLIC'S REACTION ONLINE AS WE'VE BEEN TALKING, AND THERE SEEMS TO BE A THREAD OF DISTRUST THAT'S SEWN IN HERE, UH, ABOUT THE RECONNECTION OF NEIGHBORHOODS. 
          AND PAULA, UM, THE, THE SUSPICION, OR, OR RUDY, THE SUSPICION IS, IS THAT WEALTHY NEIGHBORHOODS ARE GONNA GET RECONNECTED BEFORE LESS AFFLUENT NEIGHBORHOODS. 
          AND, UM, YOU KNOW, I, I, I UNDERSTAND THAT. 
          AND, UH, WE ALL KNOW THAT IT DOESN'T MATTER, UH, IF YOU'RE AFFLUENT OR POOR IN A SITUATION LIKE THIS BECAUSE THE INTERIORS OF HOUSES BIG AND SMALL, UH, WHEN THEY REACH FREEZING TEMPERATURES, THEY'RE FREEZING TEMPERATURES, RIGHT? SO NATURAL WOOD FLOORS AND, UH, LAMINATED WOOD FLOORS ARE JUST AS COLD WHEN THEY'RE 30 DEGREES. 
          AND THIS STORM IS THE, THE GREAT EQUALIZER. 
          AND SO, YOU KNOW, WEALTHY PEOPLE AND POOR PEOPLE ARE EQUALLY TIRED AND SCARED. 
          UH, BUT I DO NEED TO MAKE SURE THAT FOLKS UNDERSTAND THAT WE'RE NOT, UH, PICKING AND CHOOSING WINNERS AND LOSERS BASED ON AFFLUENCE, RIGHT? RUDY? NO, SIR. 
          WE'RE, WE'RE NOT PICKING, UH, CIRCUITS BY AFFLUENCE. 
          UH, THE ENTIRE COMMUNITY, UH, IS BEING IMPACTED IN ALL AREAS OF THE COMMUNITY, ABOUT 240 CIRCUITS THAT WE HAVE IN, IN ALL AREAS. 
          AND WE ARE TRYING TO GIVE, UH, THE, THE TRYING TO PRIORITIZE THOSE CIRCUITS WHO HAVE BEEN OUT THE LONGEST WITH TIME TO, YOU KNOW, COME BACK ON, HEAT THEIR HOMES UP, YOU KNOW, COOK THEIR, YOU KNOW, MEALS AND PREPARE FOR WHENEVER, UH, YOU KNOW, THEY GO OUT AGAIN. 
          SO, UH, SO, SO I WOULD TELL YOU OUR PREFERENCE WOULD BE TO FOCUS ON THOSE, BRINGING THOSE BACK WHO'VE BEEN OUT THE LONGEST AND DONE CONTRIBUTED THE MOST BACK TO, UH, OUR SUPPORT OF THIS, UH, EFFORT AND, AND GO FROM THERE. 
          IT WOULD HAVE NOTHING TO DO WITH WHERE YOU LIVE OR, YOU KNOW, UH, UH, WHAT PART OF THE CITY YOU'RE IN. 
          IT WOULD HAVE TO DO WITH, YOU KNOW, YOU'VE ENDURED THROUGH THIS TIME. 
          OKAY. 
          LASTLY, AND I KNOW MY TIME JUST WENT UP, BUT ERIC, I THINK IT'S SO IMPORTANT, UH, THAT WE PUMP OUT INFORMATION SOONER THAN LATER ABOUT THE SCAM ARTISTS THAT WILL SURELY BEGIN CALLING AND KNOCKING ON PEOPLE'S DOORS, OFFERING TO FIX THEIR ROOFS FROM LEAKS AND, UH, YOU KNOW, FIX THEIR PIPES AND ALL THAT, AND MAKE INSURANCE CLAIMS ON THEIR BEHALF. 
          FOLKS, IF SOMEBODY KNOCKS ON YOUR DOOR OFFERING TO SELL YOU REPAIR SERVICES, DO NOT SIGN ANYTHING. 
          DO NOT, UH, PAY THEM MONEY. 
          DON'T LET ANYBODY MAKE AN INSURANCE CLAIM FOR YOU. 
          THE CITY MAINTAINS A LIST OF LICENSED INSURED AND BONDED, UM, UM, YOU KNOW, ROOFERS AND PLUMBERS AND ALL THAT, AND WE NEED TO MAKE SURE THAT, THAT WHEN THE, THE NEXT SHOE THAT DROPS ISN'T A TSUNAMI OF SCAMS. AND SO, ERIC, WILL YOU HELP ME OUT WITH THAT? YES, SIR. 
          OKAY. 
          THANKS, MAYOR. 
          THOSE ARE MY COMMENTS. 
          THANK YOU. 
          COUNCIL MEMBER EZ. 
          COUNCIL MEMBER GONZALEZ. 
          UH, THANK YOU, UH, MAYOR. 
          UM, UH, CAN YOU HEAR ME, SIR? CAN Y'ALL HEAR ME? YES, WE CAN HEAR YOU, YES, MA'AM. 
          OKAY. 
          OKAY. 
          THANK YOU. 
          I'VE, I'VE BEEN HAVING SOME CONNECTIVITY 
          [02:35:01]
ISSUES AND HAD TO MOVE LOCATIONS A FEW TIMES, SO, UM, SO I, OF COURSE, MOST OF THE QUESTIONS HAVE BEEN ANSWERED NOW. 
          UH, BUT I, I HAVE, UH, RUDY, YOU, YOU MENTIONED, UM, THE ISSUE OF PRIORITIZING THOSE THAT HAVE BEEN OUT THE LONGEST, UM, BUT MANY, UH, MYSELF INCLUDED, HAVE BEEN OUT FOR MORE THAN THREE, FOR ALMOST THREE DAYS NOW. 
          SO WHEN DO YOU INTEND PLAN ON IMPLEMENTING THAT POLICY OF, UM, DOING THE ONES THAT HAVE BEEN OUT THE LONGEST? COUNCILMAN GONZALEZ. 
          UH, NUMBER ONE, YOU KNOW, LIKE ALL OF OUR CUSTOMERS WHO'VE ENDURED, YOU KNOW, THIS, THIS EVENT, I, I APOLOGIZE AND, AND I'M SORRY THAT WE PUT, YOU KNOW, YOU THROUGH THIS, UH, YOU KNOW, THIS EVENT FOR THAT AMOUNT OF TIME. 
          UH, WE, OUR CREWS, YOU KNOW, IT'S SO IMPORTANT THAT OUR CUSTOMERS, YOU KNOW, LET OUR CREWS DO THE WORK THAT THEY'RE DOING. 
          BECAUSE IN SOME CASES, YOU KNOW, AND I, AND I, PAUL REFERRED TO IT EARLIER, AND I CAME BACK TO IT A LITTLE WHILE AGO, THE CUSTOMERS WHO'VE BEEN OUT THE LONGEST, THE REASON YOU'VE BEEN OUT THE LONGEST, PRIMARILY, IS DUE TO THE FACT THAT, YOU KNOW, WHEN YOU WERE SEEING THOSE SHORT OUTAGES, THOSE MINUTE OR TWO MINUTE OR THREE MINUTE, WE WERE TRYING TO CLOSE YOU BACK IN, BUT THERE'S SOMETHING GOING ON IN THE SYSTEM THAT'S NOT ALLOWING THE SYSTEM TO HOLD, YOU KNOW, AND KEEP YOU ON. 
          SO WE'VE GOT, LET, LET, LEMME JUST, UH, IN INTERRUPT YOU RIGHT THERE, RUDY, SO I CAN EXPAND. 
          UH, YOU, MAYBE YOU CAN EXPAND ON ANOTHER QUESTION. 
          SO, YOU KNOW, I LIVE ON THE OH SEVEN ZIP CODE, SORT OF THE HEART OF THE CITY AND SOME OF THE OLDEST PARTS OF THE CITY. 
          DOES AGED INFRASTRUCTURE HAVE TO DO WITH WHY, UH, SOME OF US HAVE BEEN OUT FOR LONGER THAN OTHERS? IT DEPENDS. 
          I MEAN, IF IT'S A, A POLE THAT'S BEEN OUT THERE FOR, YOU KNOW, 30 YEARS AND NEEDS REPLACING AND BROKE DURING THE, YOU KNOW, THIS, THIS EVENT POSSIBLY, UH, OUR, OUR CREWS ARE OUT RIGHT NOW TRYING TO FIGURE OUT IN THOSE INSTANCES WHAT THE PROBLEM IS. 
          WE CAN FIX IT AND TRY TO GET FOLKS BACK ON. 
          SO WE KNOW THE, THE SYSTEMS THAT HAVE BEEN OUT THE LONGEST, OUR FOLKS ARE, ARE OUT THERE LOOKING TO SEE WHAT'S GOING ON, SO WE CAN TRY TO FIGURE IT OUT AND FIX IT. 
          SO WE CAN GET YOU BACK ON. 
          BUT, UH, AGE OF INFRASTRUCTURE ALWAYS IS GONNA FACTOR INTO, YOU KNOW, POTENTIAL EQUIPMENT DAMAGE. 
          YES, MA'AM. 
          OKAY. 
          SO I MEAN, YEAH, AS WE MOVE FORWARD, YOU KNOW, THAT WE CAN PRIORITIZE THE AREAS AGAIN, THAT ARE THE OLDEST. 
          UM, AND, AND, UM, YOU KNOW, THEY'RE OFTEN THE POOREST, NOT ALWAYS, BUT USUALLY THOSE THINGS GO TOGETHER. 
          UM, AND I THINK THE SAME THING CAN BE SAID WITH, UH, OUR, OUR SAS INFRASTRUCTURE THAT WE'VE HAD TROUBLE WITH OVER THE YEARS. 
          UM, BUT, UM, LET ME JUST MOVE OVER TO YOU, UH, ROBERT, SINCE I'M ON THAT SAME TOPIC. 
          UM, THOSE OF US IN THE MORE URBAN AREAS ARE EXPERIENCING THE, THE SLOW, UH, OR LOW PRESSURE. 
          SO CAN YOU PLEASE, UH, AGAIN, EXPLAIN, UH, YOU MENTIONED THAT PERHAPS IF YOU LIVE IN MORE SUBURBAN AREAS, YOU'RE LIKELY TO HAVE PIPES. 
          BUT FIRST I HAVEN'T HEARD THAT HAPPENING IN THE AREA WE MOSTLY ARE HEARING IS EITHER NO SERVICE OR VERY LOW SERVICE. 
          UH, THE AREAS OF TOWN, THE OLDER AREAS OF TOWN, UH, DISTRICT, UH, FIVE, AND ZIP CODE OH SEVEN IS A PRIME EXAMPLE. 
          A LOT OF THE HOMES ARE BUILT ON, UH, PIMAN BEERS. 
          THAT MEANS A LOT OF THE PLUMBING IS RIGHT UNDER THE HOUSE, ALMOST OPEN TO THE ELEMENTS. 
          AND THOSE HOMES ARE VERY SUBJECT TO THOSE PIPES GETTING, UM, FROZEN AND THEN EVENTUALLY A LEAK. 
          SO YOUR AREA, UM, MIGHT BE EXPERIENCING A LOT OF LEAKS, WHICH MEANS, UH, YOU ARE HAVING LOW PRESSURE, SO AT LEAST YOU HAVE WATER, BUT IT MAY BE A LOW PRESSURE SYSTEM. 
          UM, SO THAT WHOLE AREA, UH, WE'VE BEEN ABLE TO DELIVER WATER TO THAT CENTRAL AREA, UH, BECAUSE OUR, OUR, OUR BIGGER PUMP STATIONS GENERALLY ARE IN THAT AREA, AND THEY PUSH WATER NORTH OR SOUTH. 
          UH, MISSION ARTESIA MARKET ARE ALL IN THAT CENTRAL AREA. 
          SO THAT CENTRAL AREA HAS BEEN GETTING WATER, BUT AGAIN, UH, LOW PRESSURE BECAUSE OF THE LEAKS THAT WE'RE EXPERIENCING. 
          OKAY. 
          SO, SO LET ME JUST STAY ON THE WATER TOPIC, BECAUSE, YOU KNOW, WE HAD, WE HAVE HEARD OF, UM, YOU KNOW, THE, THE, UH, PEOPLE TRYING TO GO BUY WATER EITHER BECAUSE THEY DIDN'T HAVE ANY OR BECAUSE OF, UM, MAYBE THERE'S CONCERN ABOUT THE QUALITY. 
          UM, BUT I MEAN, I KNOW THAT IN THE PAST, FOR EXAMPLE, WHEN WE WERE, UM, GIVING OUT FANS DURING HEAT, UH, EXTREME HEAT, UH, WE WORKED WITH OUR FIRE DEPARTMENT AND OUR, UM, TO HAVE STATIONS WHERE PEOPLE COULD PICK UP THOSE RESOURCES. 
          UM, DO WE HAVE WATER AVAILABLE SINCE WE HAD SO MANY EVENTS CANCELED THAT MAYBE WE WOULD HAVE DONE OTHERWISE? UM, LIKE SOME OF THE SELO, I MEAN, IS THERE A PLACE WHERE THERE'S BOTTLED WATER AVAILABLE THAT PEOPLE CAN GET IT AT STATIONS? I THINK THAT'S PROBABLY FOR ERIC, UH, COUNCILWOMAN, 
          [02:40:01]
UH, RIGHT AFTER THIS PHONE CALL, I THINK WE'RE GONNA NEED TO CIRCLE UP WITH AND FIGURE OUT HOW WE CAN ASSIST WHATEVER PLAN THEY'RE ROLLING OUT. 
          UM, UM, YOU TALKED ABOUT MEETING WITH H E B OR OTHER PROVIDERS. 
          UM, ANYTHING WE CAN DO TO BE PART OF THAT AND SUPPORTIVE OF THAT? WE'LL DO, AS SOON AS THIS CALL IS OVER, COUNCILWOMAN GONZALEZ, WE LOST YOU, I THINK. 
          OKAY. 
          THERE YOU GO. 
          OKAY. 
          I, I THINK, UM, SO I, I GUESS ANOTHER QUESTION, UM, IS, UH, THAT I HAVE, OR, YOU KNOW, OF COURSE WE'RE HEARING ALL THE SAME THINGS EVERYBODY ELSE IS HEARING ABOUT REALLY THE CRIES FOR HELP. 
          AND I DO FEEL LIKE OF ALL THE YEARS, UM, THAT I'VE BEEN ON THE COUNCIL, UM, I'VE NEVER HEARD SO MANY CRIES FOR HELP, UM, LIKE I'M HEARING TODAY. 
          AND I, I, IT, IT IS, UH, VERY HEARTBREAKING. 
          UM, AS I KNOW MANY OF MY COLLEAGUES MENTIONED IT, IT REALLY HAS BEEN NEIGHBORS HELPING NEIGHBORS AS MUCH AS THEY CAN, AND ALSO TO PROVIDE THE NEIGHBORHOOD WARMING CENTERS, UM, AS, UM, THAT CURRENTLY HAVE POWER. 
          BUT I, I GUESS A COUPLE OF CONCERNS. 
          COUNCILWOMAN, YOU'RE, YOU'RE BREAKING UP AGAIN, MA'AM. 
          UM, WELL, I, I'LL TRY, MAYBE I'LL TRY TURNING OFF MY CAMERA. 
          OKAY. 
          WE'VE GOT YOU. 
          AGAIN, IF YOU WANNA PROCEED, MA'AM. 
          OKAY, WELL, I'LL TRY TURNING OFF MY CAMERA. 
          SO I, I GUESS THAT THE LAST QUESTION THAT I HAD IS THAT, I MEAN, IS THERE ANY WAY TO REALLY GUARANTEE THAT THOSE WARMING STATIONS AREN'T ALSO GONNA LOSE POWER? BECAUSE, UM, I KNOW THAT, YOU KNOW, I'VE, I'VE BEEN TRYING TO MOVE MY MOM AND THE KIDS INTO A WARMER LOCATION, BUT THEN THEY LOST POWER. 
          SO, YOU KNOW, YOU END UP, IT DIDN'T REALLY WORK OUT. 
          UM, SO IS THERE, I GUESS, THOSE PLACES THAT ARE OFFERING WARMING STATIONS, IS THERE ANY GUARANTEE THAT THEY'RE ALSO NOT GONNA LOSE POWER? UM, COUNCILMAN I'LL, I'LL, I'LL AT LEAST SHARE WITH YOU THE, THE PROCESS WE WENT THROUGH YESTERDAY. 
          AND I'LL LET, I'LL LET RUDY EXPLAIN THE, THE POWER SIDE OF IT. 
          AND WE, WE WERE TRYING TO IDENTIFY LOCATIONS THAT, UM, UM, WERE NOT GONNA BE SUBJECTED TO POWER OUTAGES, UH, LIKE OUR HOMES. 
          UM, AND THAT WAS A CHALLENGE. 
          UM, AND, AND I THINK RUDY CAN EXPLAIN WHY, BECAUSE THERE ARE, UM, UH, BASED ON THE, THE NEED THAT THEY'RE, THAT THEY'RE HAVING TO ACCOMMODATE FOR, UM, UH, THERE AREN'T AREAS THAT CAN BE PROTECTED. 
          RUDY, I DON'T KNOW IF YOU WANNA EXPLAIN THAT A LITTLE BIT MORE TECHNICALLY. 
          YES, SIR. 
          UH, THE, WELL, I, I, I WOULD SAY THAT, YOU KNOW, UH, WE'RE ALWAYS CAREFUL TO, TO MAKE GUARANTEES. 
          I MEAN, IF WE HAVE A WIDESPREAD SYSTEM ISSUE, YOU KNOW, EVERY CUSTOMER ULTIMATELY CAN GET IMPACTED. 
          AND, AND ERIC AND I HAVE TALKED THROUGH THAT, YOU KNOW, THE, THE DOWNTOWN CONVENTION CENTER IS A GOOD, IS A GOOD PLACE, UH, FOR THAT FACILITY BECAUSE, UM, YOU KNOW, THE, THE LOW DOWNTOWN, UH, HAS THE CHILDREN'S HOSPITAL AND MULTIPLE, YOU KNOW, UM, RE UH, RETIREMENT FACILITIES. 
          AND, UM, YOU KNOW, WE TRY TO KEEP THE MAJOR HOTELS ON DURING EMERGENCIES AS BEST WE CAN BECAUSE CHIEF ZEPEDA, THE FOLKS AT THE CITY USE IT AS A, YOU KNOW, EMERGENCY CENTER TO MOVE FOLKS TO THAT NEED, UH, THAT NEED ASSISTANCE. 
          SO, UH, THE CONVENTION CENTER IS AT, IS ON A, A, UH, A CIRCUIT THAT, UH, WE WOULD, YOU KNOW, WOULD BE A CIRCUIT OF LAST RESORT, UH, TO REMOVE. 
          UH, SO, UH, YOU KNOW, WE'RE GONNA DO OUR BEST TO, YOU KNOW, TO PROTECT, UH, THE POWER THAT'S GOING TO THE CONVENTION CENTER. 
          BUT AGAIN, YOU KNOW, IF WE HAD A WIDESPREAD SYSTEM ISSUE, YOU KNOW, ANYTHING'S POSSIBLE, BUT, BUT, UH, YOU KNOW, BUT, BUT WE ARE, WE'RE DOING OUR BEST TO KEEP DOWNTOWN ON BECAUSE OF ALL THE EMERGENCY MEDICAL FACILITIES THAT ARE DOWN THERE, THAT, AND THE PUBLIC SAFETY FACILITIES, QUITE FRANKLY, THAT, THAT WE NEED DURING THIS TIME TO MANAGE THROUGH THIS SITUATION. 
          UM, OKAY, SO, 'CAUSE I, YOU KNOW, WE WERE, UM, YOU KNOW, I WAS TRYING TO FIND A PLACE FOR MY KIDS AND WE CONSIDERED A DOWNTOWN HOTEL. 
          AND, UM, THE, THE, SOME OF THOSE HOTELS WERE ACCEPTING GUESTS, BUT THEY HAD NO POWER. 
          AND SO I WONDERED ABOUT, UM, THAT, YOU KNOW, UH, ALTERNATIVE, UH, IF IN FACT THEY'RE GONNA RUN OUT, THEY ARE, UM, ALSO GONNA BE SUBJECT, UH, ESPECIALLY, YOU KNOW, PEOPLE LOOKING FOR A WARM PLACE. 
          UM, AND, UH, YOU KNOW, SO I, I DO, I I DO THINK THAT THE, UM, THE ONE THAT THE CITY HAS PROVIDED 
          [02:45:01]
IS, IS A WONDERFUL ALTERNATIVE FOR PEOPLE. 
          UM, I THINK BEING ABLE TO STAND THAT UP THE WAY WE DID WAS, UH, WHAT WAS REALLY IMPORTANT FOR, UM, YOU KNOW, PEOPLE. 
          AND WE KNOW THAT OVER A HUNDRED PEOPLE DID ACCESS THAT, AND SO THERE'S STILL CAPACITY THERE FOR ANYONE WHO NEEDS IT. 
          UM, BUT, BUT IT WOULD BE BETTER IF WE COULD FIND WAYS, OR IT WOULD BE IMPORTANT TO FIND WAYS TO CONNECT PEOPLE TO SERVICES CLOSER TO WHERE THEY LIVE. 
          UM, THAT'S WHY I ASKED ABOUT THE FIRE STATIONS AND THE POTENTIAL, UH, FOR DISTRIBUTING FOOD AND RESOURCES THERE, IF THERE'S, UH, EXCESS CAPACITY FROM THE CONVENTION CENTER. 
          SO, UM, I, I MIGHT HAVE A FEW MORE QUESTIONS AND I'LL, I'LL, UH, TURN IT BACK OVER. 
          THANK YOU, MAYOR. 
          THANK YOU. 
          COUNCIL MEMBER GONZALEZ. 
          COUNCIL MEMBER ANDREW SULLIVAN. 
          UM, THANK YOU MAYOR. 
          AND AS I KNOW THAT WE'VE BEEN DOING A LOT OF THINGS WITH CITY COUNTY JOINT AND WE KNOW THAT THE COLISEUM GROUND STILL HAS SOME FORM OF ELECTRICITY. 
          THEY ALSO HAVE AN ADEQUATE SPACING TO WHERE IF FAMILIES ARE NEEDING TO GO, I THINK THAT THAT WILL BE A GREAT WARMING STATION FOR OUR VIA BUSES TO PARK. 
          THERE'S WIFI THERE, THERE'S ACTUAL OPEN AVAILABILITY TO PARK THE BUSES THERE. 
          I THINK THAT THIS IS A TIME THAT WE ALL ARE IN THIS TOGETHER AND WE COULD REACH OUT TO OUR COUNTY TO SEE IF WE COULD USE THAT PARKING LOT AS A RESOURCE STATION FOR OUR VIA BUSES THAT COUNCILMAN, UH, COURAGE WAS SPEAKING OF. 
          SO, THANK YOU, COUNCILMAN COURAGE. 
          UM, ALSO WE HAVE BEEN WORKING IN TRYING TO REACH OUT TO OUR CHURCHES. 
          WE KNOW THAT TREMONT TEMPLE HAS A WARMING PLACE THERE ON THE NORTHEAST SIDE OF TOWN OFF OF FM 78. 
          WE HAVE REACHED OUT TO THE BAPTIST MINISTER'S UNION TO SEE IF WE CAN OPEN UP SECOND BAPTIST AND THE ANTIOCH COMMUNITY CENTERS. 
          WE KNOW THAT THOSE PLACES ARE OPEN AND READY TO GO IF WE NEED A PLACE TO WARM OUR RESIDENTS. 
          UM, WE ARE ASKING OUR COMMUNITY PARTNERS, IF THEY HAVE RESOURCES TO REACH OUT TO OUR DISTRICT OFFICE TO MAKE SURE THAT WE ARE ABLE TO GET THOSE RESOURCES TO OUR COMMUNITY. 
          IF THERE ARE ANY RESTAURANTS THAT ARE, UM, ABLE TO, TO GIVE FOOD THAT IS NONPERISHABLE, UM, TO THESE COMMUNITIES, WE ASK THAT THOSE, UH, RESTAURANTS REACH OUT TO OUR CITY COUNCIL OFFICES. 
          WHEN I HEAR THAT THERE HAS BEEN MAYBE A THREE TO FOUR, FIVE MINUTE OUTAGE EVENT, WE HAVE RESIDENTS THAT HAVE BEEN WITHOUT WATER OR ELECTRICITY FOR FOUR DAYS. 
          FOUR DAYS. 
          NOT ON A ROLLING, NOT ON A TEMPORARY, NOT ON A, UM, WE MIGHT PUT YOU BACK ON. 
          NO, THEY'RE OUT. 
          THEY ARE IN A BLACK OUT, THEY HAVE NO WATER. 
          IT'S NOT AN ISSUE OF IF IT IS A PUMP OR IF IT IS AN INFRASTRUCTURE. 
          THEY ARE OUT. 
          UM, AND SO WE KNOW THAT THERE WAS SOME ISSUES WITH SOME OF THE INSTRUMENTS FREEZING. 
          WHAT IS THAT TIMEFRAME FOR THEM TO BE THAWED OUT? WHAT DOES THAT LOOK LIKE? HOW MANY POWER LINES ARE DOWN IN THE CITY OF SAN ANTONIO RIGHT NOW TO WHERE WE DON'T HAVE THOSE RESOURCES TO PUT BACK ON THE GRID? I NEED TO HEAR THOSE ANSWERS, AND I NEED TO KNOW WHAT ARE WE DOING TO GET THOSE SERVICES AND THOSE THOSE INSTRUMENTS THOUGHT OUT AS WE ARE GOING FORWARD. 
          THOSE ARE ALL MY COMMENTS, QUESTIONS, AND CONCERNS, MAYOR, HOW WE DO HAVE HOTELS THAT ARE STILL WITHOUT WATER. 
          WE STILL HAVE HOTELS THAT ARE STILL NOT ASSISTING PEOPLE WHO ARE HERE FROM OUT OF TOWN. 
          WE HAVE TO STEP UP AS A CITY AND NOT ONLY PROTECT OUR OWN, BUT PROTECT EVERYONE IN THIS CONVERSATION. 
          THANK YOU SO MUCH. 
          THANK YOU. 
          COUNCIL MEMBER ANDREW SULLIVAN, COUNCIL MEMBER VIE GRANT. 
          OKAY, THANK YOU, MAYOR. 
          A COUPLE OF OTHER THINGS. 
          I DO HAVE TO THANK ONE OF OUR FIRST VOLUNTEERS HERE AT MISSION DEL LAGO, JESSICA GAEM, WHO WAS ALSO ONE OF OUR, TAKING OUR FIRST SHIFTS HERE. 
          UM, SPEAKING OF HOTELS, UM, I KNOW THAT WE'VE GOTTEN WORD ALREADY FROM SOME OF OUR RESIDENTS THAT THEY ARE GOUGING PRICES. 
          UH, THEY WERE TOLD THEY COULD GET $77 A NIGHT AND THEN THEY WERE CHARGED $199 TO GET OUT. 
          SO I BELIEVE THAT THERE IS SOME STATE, UH, ALLEGED, UH, THERE IS SOME, UH, STATE ORDINANCES OR STATE LAWS AGAINST THAT. 
          SO I'LL LET Y'ALL SPEAK TO THAT AFTER I'M DONE. 
          UH, SECOND, UH, TWO, RUDY. 
          I THINK ONE OF THE FRUSTRATIONS THAT I'VE HEARD, MY, I'VE HEARD FROM MY RESIDENTS IS THEY'RE CALLING C P S ENERGY, CALLING THE NUMBER, WANTING TO KNOW WHAT'S GOING ON, AND YOUR C P S ENERGY CUSTOMER SERVICE WORKERS, THANK GOD THEY'RE WORKING, BUT THEY'RE ALSO DO NOT HAVE THE ANSWERS OR ANY INFORMATION TO PASS PASS ON TO THE RESIDENTS. 
          SO IT'S FRUSTRATION UPON FRUSTRATION. 
          SO I THINK A, A MESSAGING AND A COMMUNICATION THAT COULD BE HELPFUL AND GIVE HOPE TO THE COMMUNITY AND THE RESIDENTS WOULD BE VERY HELPFUL AND EFFECTIVE AND SHARING THAT INFORMATION. 
          [02:50:01]
AND THEN, UM, FINALLY, UH, TO ERIC, I THINK I APPRECIATE THE EMAILS THAT YOU SHARE WITH US GIVING US WINTER UPDATES, BUT THAT'S A LOT OF INFORMATION THAT YOU'RE GIVING AT ONE TIME. 
          UM, AND I'M GLAD YOU'RE GIVING IT TO US, BUT I THINK IT'S SO MUCH THAT IT'S HARD FOR ALL OF THE RESIDENTS TO READ THROUGH EVERYTHING, UM, ESPECIALLY IF IT'S JUST ON SOCIAL MEDIA. 
          'CAUSE THEY'RE ABLE TO CHARGE THEIR PHONES AND ONLY GET TO US THROUGH SOCIAL MEDIA. 
          SO IF WE CAN DO THAT IN BITS AND CHUNKS TO POST IT AND TO SHARE THAT INFORMATION SO PEOPLE CAN KNOW. 
          IF YOU HAVE A FAMILY MEMBER WHO HAS MEDICAL NEEDS OR MEDICAL EQUIPMENT THAT CAN GO INTO A HOTEL ROOM, UM, PLEASE CALL THIS ONE. 
          I THINK WE NEED TO HIGHLIGHT CERTAIN THINGS RIGHT NOW TO GIVE THAT, UM, EMPHASIS. 
          AND, UH, RUDY, ALSO FOR YOU, 2301 DE LAGO PARKWAY. 
          THAT IS THE MISSION DEL LAGO SUBDIVISION OFFICIAL ADDRESS. 
          BUT YOU CAN LOOK AT THE WHOLE GRID OF THE 1200 HOMES AND THE TWO APARTMENTS THAT ARE RIGHT OFF OF, UH, 2 81 SOUTH, THE FRANK, THE HEATHER MEMORIAL HIGHWAY. 
          UM, SO I'LL ASK, I'LL WAIT FOR THE ANSWER FOR THE, UH, PRICE GOUGING OF HOTELS. 
          THANK YOU. 
          THANK YOU. 
          COUNCIL MEMBER . 
          UM, AND ON THE PRICE GOUGING, THE JUDGE AND I ARE EXECUTING AN EMERGENCY ORDER TODAY, UM, ON PRO GOUGING, SIMILAR TO WHAT WE HAD DONE DURING, UH, HURRICANES. 
          UM, I DON'T KNOW IF YOU WANNA ADD ANYTHING TO THAT, UH, ERIC OR, OR ANYBODY ELSE ON THE CALL. 
          KA MAYOR, THIS IS ANDY. 
          WHAT I'LL ADD IS AT THE, UH, ATTORNEY GENERAL'S OFFICE WHO USUALLY LEADS THE CHARGE IN TERMS OF CONSUMER PRICE GOUGING. 
          UH, THEY HAVE A CONSUMER OUTLINE COUNCILWOMAN. 
          WE'LL MAKE SURE WE, UH, WORK WITH ERIC AND JEFF TO MAKE SURE WE GET THAT OUT TO THE COMMUNITY. 
          ALRIGHT, THANK YOU ANDY. 
          UH, COUNCIL MEMBER ROCHA GARCIA. 
          THANK YOU, MAYOR. 
          UH, RUDY, MY QUESTIONS ARE GONNA BE FOR YOU. 
          AND, UM, THE FIRST ONE IS, DO YOU HAVE AN AVERAGE TIME FOR THE BLACKOUTS? ARE YOU ABLE TO PINPOINT THAT JUST YET? WHAT THE AVERAGE TIME IS COUNCILWOMAN? I, I DON'T HAVE THAT INFORMATION IN FRONT OF ME. 
          I THINK WE CAN WORK TO, UH, PUT THAT TOGETHER. 
          UH, YOU KNOW, THERE HAVE BEEN A LOT OF CUSTOMERS WHO HAVE BEEN, YOU KNOW, OUT A LONG, LONG TIME, SO I EXPECT THAT NUMBER TO BE HIGH, BUT I WILL, WE WILL CALCULATE IT AND I WILL HAVE, UH, JOHN LEE, I'LL SHARE THAT WITH THE OFFICES WHEN WE'RE, WHEN WE'RE ABLE TO THANK YOU, RUDY. 
          UM, ALSO, IS THERE A SUSTAINED POWER LOSS PLAN? AND WHAT WOULD YOU CONSIDER SUSTAINED? AT WHAT POINT DO WE SAY WE ARE IN SUSTAINED POWER, UH, LOSS MODE AND, AND, UM, I'M, I'M ASSUMING THERE'S A PLAN FOR THAT, COUNCILMAN. 
          WE'VE GOT, UH, YOU KNOW, EMERGENCY, YOU KNOW, PLANS OF ALL KINDS THAT WE WORK ON AND DRILL ON, YOU KNOW, UH, YOU KNOW, ANNUALLY. 
          UH, SO WE, YES, WE DO HAVE PLANS. 
          I THINK, YOU KNOW, PAULA COVERED EARLIER, THIS IS, YOU KNOW, THE LOSS OF SO MUCH GENERATION SO QUICKLY. 
          UH, AND THE ASK OF SO MUCH LOAD, UH, OVER A VERY SHORT PERIOD OF TIME IS JUST, YOU KNOW, OVERWHELMED ALL UTILITIES DOWN, YOU KNOW, ACROSS THE ENTIRE STATE, INCLUDING US. 
          SO, UM, YOU KNOW, UH, WE, WE GOTTA KEEP WORKING ON OUR PLANS AND I THINK WE HAVE, UM, UH, AN OPPORTUNITY TO GO BACK, UH, AND, UH, YOU KNOW, AND TAKE A LOOK AT THE PLANS THAT WE HAVE. 
          BUT, UH, SO YES, WE DO HAVE PLANS, BUT THIS EVENT WAS RATHER UNPRECEDENTED. 
          OKAY. 
          THANK YOU RUDY, AND THANK YOU FOR, UH, BEING WILLING TO LOOK AT THOSE PLANS. 
          I APPRECIATE YOU. 
          UM, I, I HAVE A QUESTION. 
          UM, IF ERCOT HAD NOT MANDATED, MANDATED US TO, UM, DO, DO TO, UH, I GUESS ENFORCE THEIR PLAN, DO YOU THINK THAT WE WOULD'VE HAD ENOUGH POWER SUPPLY? WE HAD, UH, ALL OF OUR, AS PAULA MENTIONED EARLIER, ALL OF OUR PLANTS THAT WERE AVAILABLE TO RUN WERE READY TO GO, UH, YOU KNOW, WHEN THE EVENT STARTED. 
          SO WE WERE PREPARED TO SERVE OUR COMMUNITY, UH, WITH THE GENERATION AVAILABLE. 
          AND, YOU KNOW, IF, YOU KNOW, AGAIN, WE ALWAYS PREPARE FOR THE REALITY OF EQUIPMENT FAILING AND A PLANT GOING OFFLINE AND, UH, YOU KNOW, HAVING CONTRACTS IN PLACE TO GO TO, TO BUY POWER ON THE MARKET. 
          SO WE WERE PREPARED, UH, TO RESPOND AND SERVE OUR COMMUNITY AS WE ALWAYS ARE. 
          UH, YOU KNOW, UNTIL, YOU KNOW, WE, WE FOUND OURSELVES IN, IN THE, IN THE STATEWIDE SHORTAGE. 
          SO, YES, MA'AM, WE, WE WERE PREPARED TO SERVE OUR COMMUNITY THROUGH THIS EVENT. 
          THANK YOU, RUDY. 
          AND MY FINAL QUESTION, DID ALL THE OTHER UTILITIES WHO PARTICIPATE IN ERCOT COMPLY WITH THE REQUEST? OR, OR DO THEY HAVE TO COMPLY? YES, MA'AM. 
          YOU HAVE 
          [02:55:01]
IT. 
          IT'S A REQUIREMENT. 
          YOU KNOW, WE ALL THE, ALL THE UTILITIES, THE LARGER THE UTILITY, THE BIGGER YOUR SERVICE AREA, THE MORE LOAD YOU HAVE TO SHED AND THE MORE CUSTOMER IMPACT. 
          SO IT IS KIND OF DIRECT, DIRECTLY ATTRIBUTABLE TO THE AMOUNT OF CUSTOMERS YOU HAVE IN YOUR SYSTEM AND, AND WHAT YOUR PEAK LOAD IS ON AN ANNUAL BASIS. 
          GOT IT. 
          THANK YOU, RUDY. 
          AND, AND THAT WAS MY FINAL QUESTION FOR YOU, BUT JUST TO GET THIS IN REALLY FAST TO ERIC, UM, WE HAVE MULTIPLE ORGANIZATIONS THAT ARE TRYING TO SERVE AS WARMING CENTERS. 
          WE KNOW, UM, THERE'S CHURCHES, THERE'S COLLEGES, THERE'S UNIVERSITIES, ET CETERA. 
          UM, CAN YOU BRIEFLY GO THROUGH SOME OF THE, THE, THE, WHAT YOU ALL LOOK AT IN YOUR CONSIDERATION? I KNOW THAT GENERATORS, UM, ARE UH, UH, I GUESS A, A CRITICAL BACKUP RESOURCE, ET CETERA. 
          CAN YOU MAYBE LIST SOME OF THOSE THINGS, BECAUSE I KNOW THERE'S A LOT OF PEOPLE THAT WANNA HELP, UM, THAT WANNA PUT THEIR ORGANIZATION INTO THE PIPELINE. 
          WHAT ARE YOU ALL LOOKING FOR? SO, COUNCILWOMAN, UH, YOU KNOW, FRANKLY, AT THIS POINT, I THINK ANY ORGANIZATION THAT WANTS TO GATHER UP AND HAS SUSTAINED POWER, UM, THERE ARE, THERE ARE SOME PEOPLE IN, IN THE CITY THAT HAVEN'T HAD ANY, UH, ANY IMPACTS ASSOCIATED WITH POWER OUTAGES OVER THE LAST THREE OR FOUR DAYS. 
          UM, AND I THINK A LOT OF, AND, AND, AND SEVERAL OF THE COUNCIL MEMBERS HAVE MENTIONED 'EM, THERE ARE CHURCHES THAT ARE ORGANIZING, THERE ARE, UM, UH, NEIGHBORHOOD ASSOCIATIONS THAT ARE ORGANIZING. 
          IF THERE'S A FACILITY THERE, THEN I WOULD, YOU KNOW, I, ANYTHING THE CITY CAN DO TO HELP IN THAT SITUATION WILL HELP. 
          COUNCILWOMAN , UM, UH, UH, WHERE SHE'S AT RIGHT NOW, NEIGHBORHOOD ASSOCIATION TOOK IT UPON THEMSELVES. 
          THEY, THEY, THEY SUPPLIED THEIR OWN POWER, FRANKLY. 
          THEY DIDN'T EVEN RELY UPON C P S NO, NO OFFENSE DUTY. 
          UM, SO I, YOU KNOW, I DON'T THINK IT'S AS PRESCRIPTIVE RIGHT NOW. 
          I THINK AT THIS POINT THERE ARE, THERE ARE ORGANIZATIONS, UH, I KNOW COPS, I SPOKE TO COPS MITCHELL LAST NIGHT. 
          THEY'RE ORGANIZING AT SOME OF THE CHURCHES THAT HAVE HAD POWER FOR A NUMBER OF DAYS. 
          UM, YOU KNOW, ANYTHING THAT ANYBODY CAN DO IS GREAT, AND IT'S WELCOMED. 
          AND I THINK THERE'S A HIGH DEGREE OF NEED. 
          UM, AND, AND, AND I THINK WE OUGHT TO ENCOURAGE THAT. 
          AND ANYTHING THE CITY CAN DO TO SUPPORT THAT. 
          THE THING THAT WE LOOKED AT YESTERDAY WAS POWER RELIABILITY. 
          AND IT IS A TRICKY ISSUE. 
          UM, BUT, BUT AT THIS POINT, I THINK, I THINK I WOULD ENCOURAGE ORGANIZATIONS THAT HAVE THE ABILITY TO GO AHEAD AND DO IT. 
          UM, THAT THEY DON'T HAVE TO WORRY SO MUCH ABOUT. 
          UM, THE, THE ONLY, ACTUALLY, THE ONLY ADVICE I WOULD GIVE THEM IS TO MAKE SURE THAT THEY'RE, THAT THEY'RE, UH, USING COVID PROTOCOLS RIGHT NOW. 
          RIGHT? I MEAN, AT THAT, AT THIS POINT, CHECKING TEMPERATURES AND WEARING A MASK ARE PROBABLY THE SAFEST THINGS WE CAN CONTINUE TO DO. 
          UM, AND IF THOSE ORGANIZATIONS HAVE, UH, RELIABLE POWER OVER THE LAST COUPLE OF DAYS, CHANCES ARE IT'S GONNA BE RELIABLE GOING FORWARD, AND THEY OUGHT TO DO IT. 
          OKAY. 
          THANK YOU, ERIC. 
          THANK YOU, MAYOR. 
          THANK YOU. 
          COUNCIL MEMBER ROCHA GARCIA. 
          UM, A COUPLE THINGS REAL QUICK. 
          UH, TIME IS 5:02 PM WE DO HAVE A PUBLIC HEARING SCHEDULED. 
          SO FOR THOSE FOLKS WHO ARE TUNED IN AND WAITING FOR THAT PUBLIC HEARING TO START, WE WILL, WE WILL START THAT PUBLIC HEARING AS SOON AS THIS, UH, COUNCIL MEETING, UH, FINISHES. 
          ALSO, I, I DO WANNA ACKNOWLEDGE, UH, THE PRESENCE OF OUR C P S BOARD OF BOARD TRUSTEE MEMBER, UH, JANIE GONZALEZ. 
          LET ME TURN IT OVER TO JANIE, UH, BRIEFLY. 
          UH, SO SHE CAN ADDRESS THE COUNCIL, AND THEN WE'LL RESUME WITH, UH, COUNCIL MEMBER SANDOVAL CAN HEAR ME 'CAUSE I HAVE A POOR CONNECTION. 
          OKAY, GREAT. 
          FIRST OF ALL, UM, I, I'M HAPPY TO BE ABLE TO SPEAK ON BEHALF OF THE TRUSTEES OF C P SS. 
          KNOW THAT, UH, OUR NUMBER ONE PRIORITY IS THE COMMUNITY. 
          AND, UH, REALLY LEARNING FROM THIS AND SEEING HOW WE CAN IMPROVE THINGS. 
          YOU HAVE OUR SUPPORT. 
          UH, THERE'S ALWAYS A WAY TO, TO LEARN THINGS. 
          UM, AND WE'RE JUST REALLY COMMITTED. 
          I MEAN, WE UNDERSTAND, LOOK, I LIVE IN 7 8 2 0 7. 
          IT WAS NOT PRETTY. 
          UM, AND SO I SAW A LOT OF SUFFERING AND KNOW THAT WE'RE HERE TO MAKE THINGS BETTER. 
          SO I'M GONNA LOOK TO EACH AND EVERY ONE OF YOU TO, UH, LEARN, UH, BE OPEN AND SEE WHAT WE CAN DO AT C P S TO, TO, AGAIN, DO WHAT WE CAN TO IMPROVE THINGS. 
          AND SO KNOW YOU HAVE MY COMMITMENT AS THE VICE CHAIR, AND I'M ALSO SPEAKING ON BEHALF OF OUR CHAIR AND OUR TEAM THAT WE'RE COMMITTED TO DOING THE RIGHT THINGS AND TO DOING WHAT IT TAKES TO FIND OUT HOW WE CAN DO THINGS BETTER. 
          AND I'M OPEN TO ANY QUESTIONS. 
          GREAT. 
          THANK YOU. 
          UM, TRUSTEE GON UH, TRUSTEE GONZALEZ, LET'S GO NOW TO, UH, COUNCIL MEMBER SANDOVAL. 
          THANK YOU, MAYOR. 
          THANK YOU TRUSTEE GONZALEZ FOR JOINING US. 
          UM, I WILL GO AHEAD AND TELL YOU WHAT YOU CAN DO TO, TO HELP US. 
          AND, UH, THERE 
          [03:00:01]
WERE A NUMBER OF QUESTIONS THAT CAME UP BEFORE PAULA WAS WITH US. 
          UH, RUDY WAS WITH US AND IS IS STILL WITH US. 
          HE HAS BEEN VERY HELPFUL, UH, THUS FAR. 
          I JUST WANNA MAKE SURE THAT WE DON'T FORGET A COUPLE OF THE TAKEAWAYS THAT WERE ASKED DURING THE MEETING. 
          AND ONE OF THEM WAS WHEN, YOU KNOW, WILL AREAS BE COMING BACK ONLINE WITH POWER IN WHAT ORDER? AND CAN YOU TELL US WHY THEY ARE IN THAT ORDER? AND WE DON'T EXPECT YOU TO DO THAT ON THIS PHONE CALL, BUT WE HOPE THAT THAT IS SOMETHING YOU CAN SUBMIT AS PART OF ERIC'S, UH, REPORT THAT, THAT HE WILL HOPEFULLY DO WITH, UH, C P S AND SAWS. 
          THAT IS SOMETHING THAT WE WOULD, UH, LIKE TO BE AWARE OF SO THAT WE CAN EXPLAIN THAT TO OUR CONSTITUENTS, AND SO THAT WE KNOW WHAT'S HAPPENING IN OUR, IN OUR AREAS, ESSENTIALLY. 
          AND ABSOLUTE. 
          YEAH, AND I'M SORRY FOR INTERRUPTING, AND ABSOLUTELY. 
          I, I THINK THAT WE, WE'VE BEEN IN COMMUNICATIONS AND THESE ARE MANY OF THE QUESTIONS WE'VE ASKED, AND THESE ARE MANY OF THE QUESTIONS THAT WE'RE WORKING WITH OUR TEAM TO GET A MORE ACCURATE PICTURE OF THAT INFORMATION THAT YOU DESIRE. 
          AND SO YOU HAVE OUR COMMITMENT TO MAKE SURE THAT WE PROVIDE THAT TO THE COUNCIL AND TO OUR CITIZENS, FRANKLY. 
          EXACTLY. 
          THANK YOU VERY, VERY MUCH. 
          UH, TRUSTEE, UH, THERE WERE A LOT OF COMMENTS HERE ABOUT COMMUNICATION, AND I THINK, YOU KNOW, THERE IS VERY LITTLE CONTROL YOU HAVE OVER WHAT ERCOT IS ASKING YOU TO DO. 
          I BELIEVE THE ONLY THING, OR ONE OF THE MAIN THINGS YOU HAVE CONTROL OVER RIGHT NOW IS WHAT YOU COMMUNICATE AND HOW YOU COMMUNICATE WITH THE PUBLIC. 
          SO I'M GLAD TO SEE, UH, YOU TAKING, UH, RECOGNIZING THAT THE, THE OTHER THING THAT WE WOULD, I'M SORRY, THEY ONLY GIMME A MINUTE, . 
          OH, NO, THAT'S FINE. 
          I'M HAVING TROUBLE IN THE CONNECTION. 
          GO AHEAD. 
          I'M SORRY. 
          OKAY. 
          THE, THE OTHER THING WE WOULD LIKE TO KNOW, OR I WOULD LIKE TO KNOW, IS CAN YOU OFFLINE, UH, TELL US WHICH AREAS, UH, WILL NOT BE CYCLED OFF OF POWER? WE UNDERSTAND THAT IF YOU'RE NEAR A HOSPITAL, THAT IS NOT LIKELY TO HAPPEN. 
          BUT IF I'M GOING TO, UH, WORK TO SET UP A WARMING CENTER IN MY COMMUNITY, UM, MY TIME IS BEST SPENT DOING IT IN AN AREA WHERE THEY WILL NOT LOSE POWER. 
          SO I NEED TO UNDERSTAND THAT BETTER FOR MY DISTRICT. 
          AND I ALSO, UM, AM REQUESTING AN UPDATE ON MORNINGSIDE MEADOWS, ALSO IN MY DISTRICT. 
          IT IS A LONG-TERM CARE FACILITY WITH A, A NUMBER OF SENIORS, UH, LIVING THERE. 
          AND THEN LASTLY, THERE'S THE, THE QUESTION OF PREDICTABILITY FOR AREAS THAT WILL HAVE MORE POWER FOR LONGER TIME. 
          UH, CAN YOU GIVE US A SCHEDULE AROUND THAT SO THAT PEOPLE ARE AWARE OF THAT AND CAN, CAN BETTER, IT STOPS BEING SO MUCH OF A CRISIS AND MORE AN INCONVENIENCE AT THAT POINT. 
          AND, AND THAT'S REALLY WHERE WE WANNA MOVE TO, RIGHT? WE WANNA MOVE OUT OF THE CRISIS MODE. 
          SO IF WE CAN HAVE SOME LEVEL OF PREDICTABILITY, I THINK WE CAN GET, UH, GET MOVING AND BACK ON TRACK WITH OUR LIVES. 
          THANK YOU VERY MUCH. 
          THANK YOU, MAYOR. 
          THANK YOU. 
          COUNCIL MEMBER SANDOVAL. 
          COUNCIL MEMBER GONZALEZ. 
          WE'RE NOT GETTING ANY AUDIO FROM YOU, UH, SHIRLEY. 
          I'M SORRY ABOUT THAT. 
          UH, OKAY. 
          UH, SO LET, LET ME JUST GO TO STRAIGHT TO MY QUESTIONS. 
          UM, RUDY, UH, THIS IS FOR YOU. 
          WHAT, UM, AND I, I THINK, YOU KNOW, SOME OF MY COLLEAGUES HAVE ASKED THE QUESTIONS ABOUT, YOU KNOW, HAVING ALL OF THE, THE PLANTS UP AND RUNNING. 
          UM, BUT WE ALSO DIDN'T KNOW IN ADVANCE THAT WE WERE GOING TO, UM, HAVE THIS WEATHER EVENT. 
          I MEAN, THE SCHOOLS HAD ALREADY BEEN PLANNING, I THINK WE WERE NOTIFIED ON THURSDAY THE WEEK BEFORE THAT THERE WASN'T GONNA BE SCHOOL ON MONDAY, UH, AND MAYBE TUESDAY. 
          SO IF WE HAD CONSERVED, WOULD THAT MAKE, HAVE MADE ANY DIFFERENCE? COUNCILWOMAN, TO ANSWER YOUR QUESTION, WE STARTED A MESSAGE OF CONSERVATION LAST WEDNESDAY, TRYING TO GET OUR CUSTOMERS TO, TO START THINKING ABOUT CONSERVATION RELATIVE TO THIS EVENT. 
          AND WE HAVE, WE HAVE, WE SENT OUT, UH, ON VALENTINE'S DAY WHEN WE REALIZED HOW THAT WE WERE, THAT WE, WE FOLLOWED THAT CONSERVATION MESSAGE PRETTY MUCH, YOU KNOW, UH, EVERY DAY LEADING UP TO THE, THE COLD COMING IN ON SUNDAY, WE, WE CALLED EVERY CUSTOMER THAT HAD A VIABLE NUMBER IN OUR SYSTEM WITH A MESSAGE FROM ONE OF OUR TEAM MEMBERS ASKING THEM TO CONSERVE. 
          AND I, I HAVE TO GIVE CREDIT ALAR, A LOT OF, MANY OF OUR NUMBER OF OUR LARGEST CUSTOMERS VOLUNTARILY SHIFTED TO, UH, BACKUP POWER, YOU KNOW, GENERATION THAT THEY HAD AVAILABLE TO TRY TO ALLEVIATE THE STRESS ON THE SYSTEM. 
          SO CONSERVATION WAS A, WAS A, THE NUMBER ONE, UH, UH, ITEM ON OUR TO-DO LIST FROM THE TIME WE RECOGNIZED THIS WEATHER EVENT COULD, UH, YOU KNOW, COULD COME AND, AND IMPACT US. 
          UH, AND, AND WE'VE CONTINUED THAT, THAT, THAT CONSERVATION MESSAGE. 
          SO, 
          [03:05:01]
YES, I GUESS, BUT IT DIDN'T WORK, RIGHT? I MEAN, SO OTHER, BECAUSE OTHERWISE WE WOULDN'T BE IN THIS SITUATION. 
          SO THAT'S WHY I'M ASKING, LIKE, IF WE HAD, I MEAN, SAY I, NOW I'M, YOU KNOW, OF COURSE REMEMBER REMEMBERING PAULA SAYING THAT, UM, THAT, THAT IT WAS VOLUNTARY. 
          BUT I GUESS WHAT I'M ASKING, SO IF, IF, WOULD IT HAVE BEEN ENOUGH TO MAKE A DIFFERENCE? AND I, YOU KNOW, I KNOW THIS IS ALL IN HINDSIGHT, AND, BUT I, I DO THINK IT'S IMPORTANT THAT WE RECOGNIZE IT BECAUSE, UM, YOU KNOW, I DIDN'T HEAR ANY MESSAGES. 
          PERHAPS THEY WERE GOING OUT AND NOT, UM, COMING DOWN TO THE RESIDENTIAL LEVEL. 
          WE NEVER SENT ANYTHING OUT TO OUR CONSTITUENTS, WHICH WE WOULD'VE DONE. 
          UM, SO OBVIOUSLY IT WASN'T QUITE, UM, GETTING TO WHERE IT NEEDED TO GO, BUT EVEN IF IT HAD, MY SENSE IS THAT IT WASN'T ENOUGH. 
          AND, AND SO, UM, OR I DON'T KNOW IF IT WAS OR IT WASN'T. 
          THAT'S REALLY KIND OF THE QUESTION I'M TRYING TO GET AT, YOU KNOW, WHAT EXTENT OF CONSERVATION I, I'LL SAY IT WOULD'VE BEEN, IT WOULD'VE BEEN REAL TOUGH COUNCILWOMAN TO CONSERVE OUR WAY OUT OF BEING 35,000 MEGAWATTS. 
          OKAY. 
          WELL, THANK YOU, RUDY. 
          I THINK THAT HELPS A LITTLE BIT WITH THE, UH, PLANNING. 
          AND SO THANK YOU VERY MUCH, MAYOR. 
          THANK YOU. 
          UH, COUNCIL MEMBER GONZALEZ. 
          UM, ERIC, I JUST HAVE A, A COUPLE QUICK WRAP UP QUESTIONS. 
          UM, AND I'LL, I'LL CLOSE THIS. 
          UM, HOW QUICKLY, UM, DO WE THINK STREET REPAIRS AND OTHERS, UM, ARE GONNA START ONCE THIS, UM, ONCE THIS IMMEDIATE WEATHER EVENT GOES AWAY? I, I'M, YOU KNOW, I'M ASSUMING WITH THE PROLONGED FREEZING, WE'RE GONNA HAVE A NUMBER OF DIFFERENT STREET INFRASTRUCTURE ISSUES, HOW QUICKLY WE'RE GONNA START THAT? WELL, I, I, YEAH, THE, THE EXAMINATION OF THAT, UH, IS ACTUALLY HAPPENING. 
          IT'S ALREADY STARTED, MAYOR. 
          UM, AND THEN WE'LL HAVE TO SEE WHAT TYPE OF DAMAGE, UH, IS DONE. 
          UM, BUT, BUT I, I THINK, WE'LL, I THINK THROUGH PUBLIC WORKS WE'LL HAVE AN IDEA PRETTY QUICKLY, UM, ABOUT WHAT POTENTIAL SIGNIFICANT AREAS WE HAVE. 
          OKAY. 
          UM, IS THERE ANYONE ON FROM METRO HEALTH ON THE CALL WITH US TODAY, OR SOMEBODY CAN ANSWER A QUESTION, UH, ABOUT THAT? I, I WANNA MAKE SURE THAT WE'RE REASSURING FOLKS THAT DELAYED SECOND DOSE APPOINTMENTS AT THE ALAMO DOME OR ANY OTHER MASS VACCINATION SITE DUE TO THE WEATHER, ARE STILL WITHIN THE C D C GUIDELINES. 
          UM, I KNOW SOME OF THOSE APPOINTMENTS WERE DELAYED ALREADY. 
          UM, THIS IS GONNA PROLONG THAT DELAY, BUT I WANNA MAKE, I WANNA MAKE SURE THAT EVERYBODY LISTENING IS CONCERNED ABOUT THE, THE, UM, THE EFFECTIVENESS OF THEIR VACCINATION PROTOCOL IS NOT GONNA BE AFFECTED BY THE INCLEMENT WEATHER. 
          MAYOR, UH, NOBODY FROM METRO HEALTH IS ON THE CALL TODAY, BUT, BUT THAT IS THE, THAT WAS PART OF MY MESSAGE EARLY ON. 
          THERE'S NOTHING, UM, IN TERMS OF, UH, WE ARE STILL WITHIN THE, THE TIMEFRAME AND METRO HEALTH HAS BEEN WORKING WITH THOSE INDIVIDUALS TO RESCHEDULE THEIR SECOND SHOT. 
          THE ONLY ISSUE WE HAD, UM, WAS THAT WE HAD 400 DOSES THAT NEEDED TO BE USED, UM, BUT, UH, THEY WERE ABLE TO WORK SUCCESSFULLY WITH U H S TO SWAP THOSE OUT, SO U H S COULD UTILIZE THEM AT THEIR FACILITY TODAY. 
          OKAY. 
          AND THEN THE LAST THING I'LL ASK, UM, YOU KNOW, THIS HAS BEEN A, A GOOD DIALOGUE AND, YOU KNOW, AGAIN, I THINK PEOPLE WANT TO HEAR WHAT WE'RE DOING TO HELP THEIR SITUATIONS, UH, AND TO HELP THE CITY. 
          SO I'D LIKE TO ASK EACH OF OUR EXECUTIVES, UM, I GUESS RUDY, UH, UH, ROBERT AND, UH, YOU ERIC, BASED ON THE DISCUSSION TODAY, WHAT ARE YOUR ACTION STEPS MOVING FORWARD? AND I, I WANT ROBERT SPECIFICALLY, YOU CAN TALK ABOUT WHAT YOU'RE GONNA DO TO ENSURE A WATER, UM, DELIVERY OR WATER SUPPLY, UH, PIPELINE FOR OUR COMMUNITY AS WE WEATHER SOME OF THIS INITIAL, INITIAL SHOCK. 
          SO, UM, I DON'T KNOW IF YOU WANNA GO FIRST, ERIC, AND WE CAN JUST GO ON THE ORDER OF THIS, UH, OF THIS, UH, SESSION TODAY. 
          ERIC, YOU'RE MUTED, SIR, BUT THAT'S TWO TIMES TODAY. 
          UH, I THINK PAUL IS BACK ON ALSO SO SHE CAN, SHE CAN UPDATE MAYOR. 
          UM, SO I GUESS HERE, HERE ARE THE, HERE ARE THE OTHER TAKEAWAYS FOR ME, UM, GOING FORWARD IS THAT, UH, OBVIOUSLY, UH, ONE OF THE BIG, ONE OF THE BIG THINGS THAT WE'RE GONNA CONTINUE TO DO IS GET OUR OPERATIONS AND SERVICES BACK ONLINE. 
          A LOT OF THAT HAS BEEN INTERRUPTED. 
          WE'RE GONNA CONTINUE TO DO THAT. 
          UH, TWO, WE'RE GONNA CONTINUE TO, UH, RUN THE WARMING CENTER AT THE CONVENTION CENTER, BUT ALSO, UH, WORK WITH, UM, OTHERS THAT MAY BE SETTING THEM UP. 
          AND WE WILL LOOK AT POTENTIAL EXPANSION OPPORTUNITIES THAT WE MAY BE ABLE TO DO. 
          UM, THIRD, UM, I AM GOING TO, 
          [03:10:01]
UH, WORK WITH C P S AND SAS TO, UM, INCLUDE IN THAT UPDATE THAT I SEND TO YOU DAILY TO, TO THE MAYOR COUNCIL, UH, AN UPDATE FROM C P S AND SAWS AND, AND COUNCILWOMAN. 
          UM, I KNOW COUNCILWOMAN , I KNOW IT'S A LOT OF INFORMATION, BUT THERE'S A LOT GOING ON. 
          WHAT WE'LL TRY TO DO IS ALSO PROVIDE TO, TO THE COUNCIL THOSE BITE-SIZED MESSAGING THAT WE'RE PUSHING OUT ON SOCIAL MEDIA. 
          THAT WAY YOU CAN, YOU CAN, YOU CAN PICK AND CHOOSE, UH, THE THINGS THAT ARE IMPORTANT TO YOU, BUT THERE'S A LOT GOING ON AND I'M, I, WE'RE GONNA ADD TO IT. 
          'CAUSE WE'RE GONNA, I'M GONNA, I'LL WORK WITH C P S AND SAS TO INCLUDE THAT IN THE UPDATE TO YOU. 
          UH, FOURTHLY, I THINK, I THINK, UH, AND ALL OF YOU TALKED ABOUT THIS AND I THINK, UH, SO DID C P SS AND SAS, UM, WE'LL TALK TO THEM ABOUT HOW, UH, WE CAN HELP SUPPORT THE MESSAGING AND IMPROVE COMMUNICATION TO THE PUBLIC. 
          UM, AND SO THAT'S, THAT'S A BIG TAKEAWAY, UH, FOR ME. 
          UM, AND, AND I THINK, UH, ONE OF THE THINGS THAT COUNCILWOMAN SANDOVAL TALKED ABOUT WAS, UM, TRYING TO GET OUR EYES, UH, ON THE, ON THE HORIZON ON THINGS THAT HAVEN'T HIT US YET. 
          UM, WHEN POWER AND WATER COME BACK ON AND HOW WE CAN BE SUPPORTIVE, UM, UH, WITH BOTH UTILITIES, COMMUNICATE THAT TO THE PUBLIC, UH, AHEAD OF TIME. 
          UM, AND THEN, UH, TWO THINGS. 
          LAST, TWO THINGS. 
          UH, ONE TO ANSWER YOUR COUNCILMAN IMPLIES QUESTION. 
          UH, WE ARE NOT ENFORCING DOWNTOWN METERS, UH, RIGHT NOW, AND ALL PARKING, UH, IN GARAGES IS FREE. 
          AND, AND LASTLY, COUNCILMAN TREVINO. 
          UM, UH, 3 1 1 DOES CLOSE AT 11:00 PM FROM SEVEN TO 11. 
          UH, THERE ARE ONLY TWO CALL TAKERS ON A NORMAL NIGHT, ONLY TWO CALL TAKERS. 
          YOU HAVE TO PRESS ONE, UM, TO, TO GET TO THEM. 
          AND, UM, UH, RIGHT NOW WE'VE EXTENDED ALL LINES, UH, TO MIDNIGHT. 
          UM, BUT, BUT, UM, JUST WANTED TO ANSWER THOSE TWO FOLLOW UP QUESTIONS. 
          AND THEN, UH, I'LL BE FOLLOWING UP WITH C P S AND SARS AFTER THE, UH, MEETING TODAY. 
          UH, PAULA, I'LL HAND IT OVER TO YOU. 
          THANK YOU. 
          THANK YOU MUCH, ERIC. 
          UM, THANK YOU ALL FOR YOUR PATIENCE. 
          I HAD A BIT OF A, AN EMERGENCY THAT I HAD TO TAKE CARE OF THAT I'M BACK. 
          I ALSO WANT TO THANK, UH, VICE CHAIR GONZALEZ FOR BEING ABLE TO GET ON THE CALL. 
          UM, AND, AND FOR HER REMARKS, ABSOLUTELY THANK ALL OF YOU. 
          AS COUNCIL MEMBERS, I KNOW THAT YOU ARE ON THE FRONT LINE DOING THE THINGS THAT, THAT YOUR CONSTITUENTS NEED. 
          AND WE BY FAR ARE HERE TO HELP EVERY CUSTOMER THAT WE CAN. 
          THE BIG, THE BIG ELEPHANT IN THE ROOM TO DO THAT IS TO GET THIS GRID BACK AND STABLE. 
          SO, UM, WE ARE MAKE, MAKING A COMMITMENT, UH, AGAIN, THAT WE ARE WORKING, UM, AROUND THE CLOCK TO GET THAT TO GO. 
          WE ARE SEEING IMPROVEMENTS. 
          I STILL BELIEVE CURRENTLY THAT WE ARE LOOKING FOR SOME REAL RELIEF TO POTENTIALLY GET OFF OF THIS, UH, STATEWIDE, UM, EXERCISE THAT WE'RE HAVING TO DO OR PROCESS. 
          UH, HOPEFULLY BY SATURDAY WE WILL CONTINUE TO HAVE PROBLEMS FOR THE CIRCUITS THAT ARE BLOWN AND THE EQUIPMENT THAT NEEDS TO BE REPAIRED. 
          BUT AGAIN, WE'RE GEARED UP. 
          UM, AS, UH, COUNCILWOMAN SANDOVAL RIGHTLY SAYS, WE, YOU KNOW, I THINK WE HAVE TO LOOK AT THIS AS A FULL WEEK PERSPECTIVE. 
          UM, I ALSO BELIEVE THAT GETTING OUR COMMUNICATION, UM, CHANNELS WIND UP, WHICH HAS ACTUALLY ACTUALLY BEEN, UM, A HUGE, UH, FOCAL POINT FOR VICE CHAIR GONZALEZ. 
          SO WE ARE GOING TO PARTNER, UH, FURTHER WITH ERIC TO SEE IF WE CAN GET THE UPDATES. 
          'CAUSE THEY WILL CHANGE, UH, POTENTIALLY BASED UPON WHETHER THEY COULD IMPROVE OR THEY COULD GET WORSE. 
          BUT FOR SURE, THE REAL POINT IS TO GET MORE INFORMATION TO THE CUSTOMER. 
          SO PARTNERING ON THE COMMUNICATION PERSPECTIVE IS ANOTHER, UM, ONE OF OUR COMMITMENTS TO ENHANCE OUR EFFORTS. 
          UM, BASICALLY JUST GENERALLY PARTNERING SO WE CAN, UH, SHARE, UH, BETWEEN ROBERT, ERIC, AND MYSELF, KEY INFORMATION THAT WE, WE IMPORTANT TO OUR BOARD TO UL AS COUNCIL MEMBERS AND MOSTLY TO THE CITIZENS OF SAN ANTONIO. 
          SO WE WILL, WE'LL LEAN COMPLETELY INTO THAT. 
          I TOOK A LOT OF NOTES ABOUT, UM, CONTINGENCIES AFTER ACTION REPORTS, AUDITS, UM, AND THE FIVE, UH, MAJOR POINTS, UM, THAT COUNCILMAN SANDOVAL TALKED ABOUT. 
          SO ALL OF THOSE WE, WE WILL EMBRACE. 
          AGAIN, THERE'S ALWAYS AN OPPORTUNITY FOR US, AND I KNOW THAT'S A SENSITIVE TERM, BUT WE, WE ARE FUNCTIONING FROM WHERE WE ARE AND IMPROVEMENT IS, IS REQUIRED. 
          AND SO WE, WE, WE JUST EMBRACE THAT. 
          WE DON'T, WE DON'T MEAN IT TO BE ANYTHING NEGATIVE. 
          WE ABSOLUTELY MEAN IT TO BE A SYMBOL OF OUR COMMITMENT TO, TO KEEP WORKING ON THIS. 
          I THINK LONG-TERM, THERE'S A TON OF STUFF TO DO. 
          UH, YES, WE HAVE INVESTED IN RELIABILITY, AND I KNOW MY, MY, UM, MY PEER AT THE WATER COMPANY, ROBERT HAS DEFINITELY DONE SOME GREAT THINGS IN TERMS OF RELIABILITY. 
          I THINK WE ARE, HOWEVER, TALKING ABOUT STRUCTURAL CHANGE AND STRUCTURAL VIEWS, RELIABILITY DOESN'T NECESSARILY HAPPEN. 
          [03:15:02]
UM, WITHOUT KIND OF A, A REALLY INTENSE VIEW. 
          THERE WERE A TON OF THINGS THAT C P S ENERGY IS TRYING TO, TO ESCALATE, LOOKING AT COAL, UM, WHAT OUR OPTIONS ARE THERE, WHAT CAN WE DO IN TERMS OF OTHER PROGRAMS KEEPING FOCUS ON, UM, CYBER SECURITY, UM, ALL OF THAT. 
          THAT'S, THAT'S JUST MULTITASKING THAT WE NEED TO DO TO, TO MOVE FORWARD. 
          WE WILL BE BRINGING YOU MORE INFORMATION ABOUT, UM, WHAT DO WE THINK STRUCTURALLY NEEDS TO HAPPEN AT THE SAME TIME THINGS WILL HAPPEN AT THE STATE LEVEL AND WITH ERCOT, WE WILL KEEP YOU UPDATED ON, ON THOSE ACTIVITIES AS WELL. 
          UM, I THINK, UH, IT'S JUST A, A JUST, YOU KNOW, PUSHING AHEAD AND, AND MAKING SURE AGAIN, THAT WE GET OUT OF THIS AND, AND DO WHATEVER WE CAN TO, TO BETTER PREPARE. 
          WE DO TAKE ALL OF YOUR COMMENTS, UM, ABSOLUTELY AND BELIEVE THAT THEY'RE ON POINT. 
          IN SOME CASES YOU CAN'T STOP MOTHER NATURE, BUT THERE IS WAYS, THERE ARE WAYS FOR US TO PARTNER AND, AND BE MORE RESPONSIVE. 
          WE'VE GOT TO KEEP THE POWER ON, THAT'S WHAT WE STAY FOCUSED ON. 
          BUT WE CAN ALSO DO THINGS, I THINK, TO HAVE RELIEVED SOME OF THE PRESSURE IN THE BEGINNING. 
          SO WE'LL LOOK FOR THOSE PROCESS IMPROVEMENTS AS WELL. 
          THANK YOU VERY MUCH. 
          I'LL TURN IT OVER TO ROBERT MAYOR, COUNCIL MEMBERS, UH, THANK YOU FOR THE OPPORTUNITY TO ADDRESS YOU. 
          UH, I KNOW ALL OF YOUR CONCERNS. 
          ALL OF THE QUESTIONS ARE MANIFOLDED BY ALL OF THE CONSTITUENTS THAT YOU REPRESENT. 
          THE FRUSTRATION, THE ANGER THAT I HAVE FELT COMING FROM YOU, I KNOW COMES FROM THE GRASSROOTS INDIVIDUALS THAT YOU REPRESENT. 
          BELIEVE ME, WE ARE TRYING TO DO EVERYTHING WE CAN HERE AT SAS. 
          UH, BUT MAYOR, UH, NORBERG ASKED FOR SOME SPECIFICS AS TO WHAT WE'RE GOING TO DO. 
          FIRST OF ALL, I WANT TO TELL THE PUBLIC THAT WE HAVE SAFE WATER. 
          THE BOIL WATER NOTICE IS A REQUIREMENT FROM T C E Q REGARDING A PRE A LOW PRESSURE SYSTEM. 
          BUT OUR WATER IS SAFE. 
          UH, THERE'S SOME ISSUES THAT WE HAVE TO TAKE CARE OF. 
          IF YOU HAVE VERY, VERY LOW WATER PRESSURE, UH, THOSE OF YOU THAT, UH, CANNOT BOIL WATER BECAUSE OF, OF THE CIRCUMSTANCES YOU'RE UNDER WITH NO POWER, WE WILL BE WORKING WITH OUR CITY AND WITH OUR PRIVATE, UH, ENTITIES HERE, UH, TO TRY TO GET SOME WATER TO YOU. 
          I'VE BEEN TEXTING PHONE, UH, BACK AND FORTH, UH, WITH H E B. 
          UH, THEY'RE OUR WONDERFUL, UH, UH, CORPORATE, UH, PARTNER HERE IN SAN ANTONIO THAT THEY'VE BEEN WORKING WITH US, NOT JUST TODAY, BUT, UH, THROUGHOUT, UH, OUR HISTORY HERE. 
          SO WE'RE WORKING WITH THEM TO MAKE SURE THAT THOSE THAT CANNOT BOIL THEIR WATER HAVE WATER, UH, COUNCILWOMAN. 
          UM, AND, YOU KNOW, ALL OF THE COUNCIL MEMBERS HAD DIFFERENT CONCERNS ABOUT WHAT WE SHOULD DO. 
          UM, FOR EXAMPLE, UM, UH, COUNCILWOMAN ROCHA, YOU'VE TALKED ABOUT AN INFRASTRUCTURES CHECK TO MAKE SURE THAT WE HAVE, UH, OUR INFRASTRUCTURE CHECKED ON A REGULAR BASIS TO MAKE SURE THAT THESE KINDS OF EVENTS, IF THEY'RE GONNA BE HAPPENING MORE OFTEN, WE CAN, UH, UH, MAKE SURE WE MEET THAT CHALLENGE. 
          AND WHETHER THEY NOT, UH, OCCUR ONCE IN A LIFETIME OR THEY'RE HAPPENING MORE OFTEN, COUNCILWOMAN ON THE SANDOVAL, YOU MENTIONED THAT, TO MAKE SURE THAT WE KNOW THAT THESE EVENTS MAY BE OCCURRING MORE OFTEN, AND WE CAN'T NOT SAY THIS IS ONCE IN A 500 YEAR TYPE OF EVENT. 
          MAYBE WE'RE IN A SITUATION THAT THEY'RE GONNA BE MORE OFTEN AND WE HAVE TO, UH, MAKE SURE WE ARE, WE ARE AWARE OF THAT. 
          COUNCIL, I'M ENCOURAGED YOU TALKED ABOUT MAKING SURE THAT THESE HOMEOWNERS WHOSE, UH, MAY HAVE LEAKS AND NOW BURST PIPES, UH, THAT MAY NOT BE ABLE TO TURN OFF THEIR WATER, THAT WE ARE ABLE TO HELP 'EM. 
          AND YES, WE'RE GONNA MOBILIZE OUR FOLKS TO SEE WHAT WE, WE CAN DO, BUT I HAVE TO WARN THE HOMEOWNERS THAT THERE'S DAMAGE BEING DONE AS THAT WATER IS, IS, UH, IN THEIR HOME. 
          WE ARE ON THEIR PROPERTY TO MAKE SURE IF THEY CAN, TO TURN IT OFF THEMSELVES. 
          UH, ALL OF THESE, UM, ISSUES THAT, THAT Y'ALL BROUGHT BEFORE US, WE'RE GONNA LOOK AT AND WE'RE GONNA MAKE SURE, SURE THAT WE HANDLE THEM AS BEST WE CAN. 
          EVERY SINGLE EMERGENCY THAT HAPPENS, UH, WE NEED TO LEARN FROM IT. 
          THIS ONE IS SOMETHING THAT HAS NOT HAPPENED, UH, AT SAS IN OUR ENTIRE COMMUNITY. 
          UM, AND SO WE WILL LEARN FROM IT. 
          WE WILL KNOW WHAT WORKED AND WHAT DID NOT WORK, AND WE WILL BE ABLE TO RESPOND TO ANYTHING THAT HAPPENS MUCH BETTER IN THE FUTURE. 
          UM, ONE OF THE THINGS THAT HAS, UH, COME ACROSS FROM COUNCILMAN, UH, PERRY, ESPECIALLY WITH COMMUNICATION THAT WE NOT ONLY NEED TO COMMUNICATE WITH OUR SISTER AGENCY, UH, C P S ENERGY AND COSA, BUT WITH OUR PUBLIC, WITH, UH, THE CUSTOMERS THAT WE SERVE, UH, SOMETIMES SOCIAL MEDIA IS THE BEST WAY. 
          SOMETIMES IT'S BROADCAST MEDIA, BUT SOMETIMES IT'S, UH, WE UNDERSTAND THAT WE CANNOT REACH EVERYBODY BECAUSE THEY DON'T HAVE THOSE KINDS OF RESOURCES. 
          AND WE HAVE TO JUST PUT OUT AS MUCH INFORMATION AS WE CAN TO COMMUNICATE AS, AS WHAT WE CAN. 
          UNFORTUNATELY, OFTENTIMES WE ARE RELUCTANT TO GIVE AN ANSWER IF WE HAVE NO ANSWER, BECAUSE THE ANSWER HAS, THE QUESTION HAS ALWAYS BEEN, WHEN ARE WE GETTING OUR POWER BACK? WHEN ARE WE GETTING OUR WATER BACK? AND WE CANNOT, WE DON'T HAVE A DEFINITE ANSWER TO THAT. 
          AND SO IT'S BEEN VERY HARD TO COMMUNICATE. 
          WE DON'T KNOW. 
          UH, AND WE'RE SO, UH, I JUST WANT OUR PUBLIC TO KNOW THAT, THAT 
          [03:20:01]
IT'S GETTING WARMER. 
          THE END IS NEAR, THE END IS IN SIGHT. 
          AND WE, AND WE'LL HOPEFULLY GET OUT OF THIS AS SOON AS POSSIBLE. 
          SO THE BOTTOM LINE IS WE ARE LEARNING AND WE WILL BE ABLE TO RESPOND TO THIS IF IT HAPPENS AGAIN IN THE NEAR FUTURE. 
          THANK YOU, MAYOR. 
          ALRIGHT. 
          THANK YOU ALL VERY MUCH. 
          UH, ROBERT, JUST, UM, ON, ON THE ISSUE OF THE WATER SERVICE PLAN, UH, FOR FOLKS THAT ARE DISRUPTED, PLEASE GET THAT INFORMATION TO US AS QUICKLY AS YOU CAN. 
          WE WILL HELP DISTRIBUTE IT, UH, THROUGH THE COUNCIL OFFICES. 
          I THINK THAT'S GONNA BE, UH, AN URGENT INFORMATION ITEM, UH, FOR EVERYBODY'S DISTRICT. 
          WE'LL, OKAY. 
          THANK YOU ALL VERY MUCH. 
          UH, THIS HAS BEEN A GOOD DISCUSSION, UH, THE FIRST OF OF MORE TO COME. 
          SO I APPRECIATE EVERYONE'S PRESENCE AND ATTENTIVENESS AND A GOOD DIALOGUE HERE. 
          UH, THAT IS OUR, OUR FINAL, UH, AND ONLY ITEM FOR TODAY. 
          I'M GONNA CLOSE THE MEETING WITH OUR EXECUTIVE SESSION, UH, PUSHING IT TO TOMORROW. 
          IF ALL THE COUNCIL MEMBERS CAN STAY ON AS OUR GUESTS LEAVE, WE'LL START THE PUBLIC HEARING IMMEDIATELY FOLLOWING, UM, THE DETERMIN OF THIS MEETING. 
          SO EVERYBODY TO STAY ON WILL USE THE SAME WEBEX. 
          UH, RUDY, UH, JANIE, PAULA, UM, STEVE, ROBERT, ALL THE FOLKS THAT ARE DROPPING OFF. 
          THANK YOU ALL AGAIN VERY MUCH FOR, FOR YOUR, YOUR WORK AND BEING HERE TODAY. 
          ALRIGHT, UM, AGAIN, THE TIME IS 5:26 PM UH, THIS WEDNESDAY, FEBRUARY 17TH, 2021. 
          THERE WILL BE NO EXECUTIVE SESSION TODAY. 
          EXECUTIVE SESSION ITEMS WERE POSTED FOR TODAY WILL BE CARRIED OVER UNTIL THE CITY COUNCIL MEETING TOMORROW, THURSDAY, FEBRUARY 18TH, AND WILL BE CONSIDERED AT ANY TIME DURING TOMORROW'S CITY COUNCIL MEETING. 
          TODAY'S MEETING IS NOW IN RECESS.
* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.