* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.
          [Committee on Emergency Preparedness on May 28, 2021.]
          [00:00:05]
          OKAY. 
          IT'S 10 O'CLOCK. 
          LET'S GET STARTED. 
          ARE WE ROLLING? GOOD MORNING. 
          I'M SORRY. 
          I'M, THAT'S OKAY. 
          WELL, GOOD. 
          ARE WE ON? OKAY. 
          GOOD MORNING. 
          THANK Y'ALL VERY MUCH FOR, UH, OUR, UH, WE JUST GOT THREE MORE MEETINGS. 
          IT'S GONNA BE OVER. 
          UM, I WANT TO, UH, INTRODUCE, UH, ONE PERSON THAT'S HERE TODAY THAT, UH, WE'RE VERY PLEASED TO HAVE WITH US. 
          AND THAT'S OUR, WE HAVE THE VICE CHAIR FROM C P SS HERE. 
          UM, MS. JANIE GONZALEZ, WOULD YOU PLEASE STAND UP? THANK YOU. 
          YES. 
          THANK YOU VERY MUCH FOR BEING HERE TODAY. 
          WE'RE GOING TO, UM, UH, GO THROUGH THE PROCESS OF, UH, ALLOWING, UH, C P S TO TALK ABOUT, UH, WHAT THEY SAW DURING THE EVENT AND HOW THEY SAW IT AND, AND HELP US GET THROUGH, UH, THE QUESTIONS. 
          UH, WE HAVE QUITE A FEW QUESTIONS, UH, THAT, UM, HA HAVE TO HAVE BEEN ANSWERED. 
          THEY WERE VERY TECHNICAL FROM C P S. 
          I CAN TELL YOU AND WHOEVER'S LISTENING, UH, THEY'VE WORKED EXTREMELY HARD WITH US. 
          THESE ARE NOT EASY QUESTIONS TO ANSWER. 
          THEY'RE NOT YES OR NO. 
          THERE'S A LOT OF DATA, AND WHEN WE GET THE DATA, SOMETIMES WE HAVEN'T ASKED THE QUESTIONS CORRECTLY, AND THEREFORE WE HAVE TO ASK ANOTHER ONE, WHICH THEN THROWS MORE WORK ON THEM. 
          BUT, UM, THEY'VE HUNG IN WITH US. 
          AND WE'VE GOT ALL OF, WE'VE GOT ALL OF OUR QUESTIONS ANSWERED EXCEPT IN THREE, UH, RFIS, UH, AND ONE WE'LL, UH, WE'LL TALK ABOUT TODAY, WHICH IS THE HEAT MAP ON THE, UH, UH, INTERRUPTIONS. 
          AND THEN WE'VE GOT, UH, TWO, TWO OTHERS, WHICH ARE 22 AND 23, WHICH WE'RE STILL TI TRYING TO TIE SOME NUMBERS DOWN ON THE COST, UH, INCURRED WITH ERCOT TYPE, UH, TRANSACTIONS DURING THE EVENT. 
          UNFORTUNATELY, WE ASKED FOR ERCOT TRANSACTIONS, AND THERE WERE OTHER TRANSACTIONS THAT IMPACTED THAT. 
          IT WAS JUST OUR IGNORANCE, AND THEY'RE KIND ENOUGH TO GO BACK AND HELP US WITH THAT. 
          SO, WITHOUT ANY OTHER, UM, INTRODUCTIONS, I SEE NO OTHER DIGNITARIES HERE. 
          LET'S, GOOD TO SEE YOU. 
          UH, WE'LL, UM, NOT THAT YOU'RE NOT A DIGNITARY, WE'RE GLAD TO HAVE YOU . 
          UH, WE'LL GO AHEAD AND, UH, LET, UH, C P S, UH, MAKE THEIR PRESENTATION. 
          AND THANK YOU VERY MUCH IN ADVANCE, PLEASE, WHOEVER'S, WHOEVER'S UP THE PODIUM'S, YOURS. 
          OH, AND LET ME INTRODUCE THEN, WHO'S UP? IT'S . 
          IT'S OUR C E O AND PRESIDENT PAULA GOLD WILLIAMS. OKAY. 
          UM, UH, THANK YOU SO MUCH, UH, TO THE, UH, CHAIR OF THE COMMITTEE AND THE ENTIRE COMMITTEE. 
          UH, AS, UH, AS MR. WILLIAMS HAS INDICATED, WE HAVE TRIED TO BE AS HELPFUL AS POSSIBLE. 
          WE ARE A VERY MUCH A DATA-DRIVEN ORGANIZATION. 
          UM, THE ORGANIZATION RUNS 24 7 365 AROUND THE CLOCK. 
          WE MEASURE OUR ACTIVITY PRETTY MUCH IN 15 MINUTE INCREMENTS. 
          SO WE HAVE A TON OF DATA. 
          UH, WE HAVE A, A TON OF EXPERIENCE RESPONDING TO RFIS, EITHER IN AUDITS OR OTHER OTHER REQUESTS. 
          OF COURSE, THE STORM GENERATED A TON MORE REQUESTS. 
          AND SO WE'VE HAD A LOT OF REQUESTS FROM THE MEDIA FROM, UM, THE ATTORNEY GENERAL'S OFFICE REGULATORY OFFICES. 
          EVERYONE WANTS TO UNDERSTAND WHAT HAPPENED DURING THE STORM. 
          AND I THINK THERE ARE A TON OF LESSONS THAT WE HAVE ALREADY SEEN AND OBSERVED OURSELVES. 
          WE LOOK AT THIS AS AN EVENT THAT WE WANNA MAKE SURE DOESN'T HAPPEN AGAIN. 
          AND WE UNDERSTAND THAT THERE ARE A LOT OF THINGS THAT C P S ENERGY THAT WE CAN DO TO MAKE IMPROVEMENTS. 
          WE ARE FIGHTING FOR THIS COMMUNITY. 
          WE UNDERSTAND OUR, OUR COMMITMENTS AND OUR ABILITY TO CONTINUE TO WORK WITH OUR OWNER, THE CITY OF SAN ANTONIO, TO MAKE SURE THAT WE'RE WORKING WITH SAWS ON THE WATER SIDE TO WORK WITH THE, WITH THE COUNTY. 
          I THINK I, I KNOW WE'RE GONNA GET A LOT OF GOOD INFORMATION FROM THIS COMMITTEE AS YOU'RE ABLE TO LOOK AT ALL OF US TOGETHER AND THINK ABOUT THE THINGS THAT WE COULD DO TO MAKE OUR COMMUNICATION BETTER, TO MAKE SURE OUR OUTREACH IS BETTER, TO LOOK AT MORE PROACTIVE MEASURES, TO IMPROVE HOW WE DO THE MAINTENANCE ON OUR PLANTS, ALL OF THE THINGS THAT MAKE SENSE THAT WE NEED TO DEFINITELY DO. 
          UM, WE ARE FIGHTING THOUGH, BECAUSE THIS IS NOT AN ISSUE THAT JUST AFFECTED SAN ANTONIO. 
          THERE WERE MILLIONS OF PEOPLE FROM ACROSS THE STATE OF TEXAS THAT WERE AFFECTED BY THE STORM. 
          AND WHAT WE RAN INTO WERE SYSTEMIC FAILURES AND ISSUES THAT HAPPEN FROM THE ONSET OF HOW THE ERCOT MARKET WORKS, WHAT THE DESIGNS ARE. 
          AND WE REALLY WANT TO STRUCTURALLY NOT JUST FIX WHAT'S HAPPENED IN SAN ANTONIO, BUT FIX WHAT'S 
          [00:05:01]
HAPPENING AND CAN HAPPEN ACROSS THE STATE. 
          SO WE HAVE BEEN WORKING, UM, VERY MUCH SO WANTING TO, TO HEAR FROM YOU AND HEAR FROM YOUR CONSTITUENTS. 
          AND WE CONTINUE TO TAKE THAT INPUT ON, YOU KNOW, IN, WE ARE ALSO, AND HAVE BEEN WORKING ACTIVELY TO TALK TO STATE ELECTED OFFICIALS. 
          THEY ARE ABOUT TO FINISH THEIR LEGISLATIVE SESSION, AND WE VERY MUCH HAVE SPENT A LOT OF TIME TALKING TO THEM ABOUT THE PERSPECTIVES, NOT JUST OF C P S ENERGY, BUT OF THE CITIZENS OF SAN ANTONIO. 
          WE, WE THINK WE MADE QUITE A BIT OF PROGRESS. 
          I THINK THERE IS MORE WORK TO DO AT THE, THE STATE LEVEL. 
          UM, I BELIEVE, AND WE ARE ADVOCATING FOR A SPECIAL SESSION, UH, AT THE STATE LEVEL THIS YEAR. 
          SO WE CAN CONTINUE SOME OF THE ENERGY FIXES THAT NEED TO HAPPEN. 
          WE ARE NOT SURE YET THAT THE LEGISLATION WON'T CHANGE IN DIFFERENT WAYS. 
          WE ARE CONSTANTLY SPENDING OUR TIME MONITORING EVERYTHING THAT'S HAPPENING AND TALKING TO SENATORS AND REPRESENTATIVES TO MAKE SURE, AGAIN, WE END UP WITH THE BEST SITUATION FOR THE CITIZENS OF SAN ANTONIO. 
          SO, IT'S ELECTED OFFICIALS. 
          WE ARE TALKING TO REGULATORS. 
          WE ARE TALKING TO ANYONE AT THE STATE LEVEL THAT CAN LOOK AT THE, THE SYSTEMIC ISSUES THAT HAVE HAPPENED. 
          UM, WE ARE TRYING TO NEGOTIATE WITH OUR COUNTERPARTIES. 
          WE HAVE PUT A LOT OF EFFORT FORWARD TO TRY TO TALK TO ERCOT, TO TRY TO TALK TO THE NATURAL GAS SUPPLIERS AND REALLY TALK ABOUT THE BEHAVIORS AND ACTIONS TAKEN DURING A DECLARED DISASTER. 
          AND THAT IS A HUGE ISSUE FOR US TO KNOW THAT EVERYONE UNDER IN THE STATE WAS, UM, STRESSED. 
          AND TO SEE THE RESPONSE OF JUST PUSHING PRICES TO THE MAX ON THE ENERGY SIDE AND ON THE SUPPLY NATURAL GAS SIDE, IS SOMETHING THAT REALLY CAUSED MORE PAIN TO THE CITIZENS OF TEXAS. 
          WE'RE DOING THAT AND WE'RE USING LITIGATION, AND I WANNA THANK, UM, OUR OWNER, THE CITY OF SAN ANTONIO WITH, UM, THE CITY MANAGER AND OUR CITY ATTORNEY. 
          REALLY BEING INVOLVED CLOSELY AS WE'RE LOOKING AT LITIGATION. 
          LITIGATION IS WHAT WE, WE'RE NOT LEADING WITH IT. 
          BUT IF WE HAVE TO, YOU KNOW, UTILIZE THE COURTS AS OUR METHOD OF LAST RESORT TO TRY TO GET PEOPLE TO UNDERSTAND WE NEED REAL SYSTEMIC CHANGE, THEN WE'RE WILLING TO DO THAT. 
          AND THAT FIGHT IS ACTIVE, UH, ALL THE WAY. 
          SO, I WANNA KNOW THAT, I WANT YOU TO KNOW THAT WE TAKE THIS SERIOUSLY. 
          WE UNDERSTAND THAT WE'RE FAILURES. 
          WE UNDERSTAND THERE ARE THINGS THAT WE NEED TO FIX. 
          UM, IT IS HARD FOR US TO FIX EVERYTHING, BUT WE WILL BE THERE FOR EVERY FIGHT IN ANY WAY THAT WE CAN TO MAKE SURE THAT WE ARE GETTING BETTER AND THE STATE IS GETTING BETTER ALONG THE WAY. 
          SO, WE'RE GONNA BE HERE TO ANSWER YOUR QUESTIONS. 
          I DID WANT TO GIVE AN OPPORTUNITY TO, FOR YOU TO HEAR A FEW COMMENTS FROM OUR CHAIR, UM, CHAIR DR. 
          MACKEY, AND RIGHT AFTER THAT, A FEW COMMENTS FROM OUR VICE CHAIR, AND THEN WE'LL GET INTO OUR, OUR, UM, DISCUSSION. 
          WE'RE GONNA TALK HIGH LEVEL ABOUT THE THINGS THAT WE SAW AND WE'RE GOING TO DO AND BE READY FOR YOUR QUESTIONS. 
          SO I'M GONNA STEP TO THE SIDE. 
          THANK YOU. 
          THANK YOU, MS. WILLIAM VAGO ON, UH, DR. 
          MACKEY. 
          I'M SORRY I DIDN'T INTRODUCE YOU WHEN I WAS INTRODUCING THE VICE CHAIR. 
          AND I WANNA THANK YOU VERY MUCH FOR BEING HERE TODAY. 
          NO, THANK YOU. 
          REALLY APPRECIATE IT. 
          THANK YOU FOR YOUR TIME. 
          THANK YOU VERY MUCH. 
          UM, LIKE I SAID, GOOD MORNING. 
          I'M WILLIS MACKEY. 
          I'M THE CHAIR OF THE BOARD. 
          I BECAME CHAIR OF FEBRUARY THE FIRST. 
          AND, YOU KNOW, THE 14 IS WHEN EVERYTHING STARTED HAPPENING. 
          THEN I HAD MY NEXT MEETING, AND I'M HONORED TO SERVE ON THIS BOARD. 
          I'VE BEEN A PART OF THIS COMMITTEE, WHICH YOU ALL, UH, SELECTED ME, UH, THREE AND A HALF YEARS AGO. 
          AND THANK YOU ALL FOR THAT, UH, COURAGE AND THAT, THAT VOTE AND THAT SUPPORT. 
          I WANNA THANK CHAIR WILLIAMS AND, UH, COMMITTEE MEMBERS FOR THEIR IMPORTANT WORK AND ALL THAT THEY'RE DOING, UH, TO HELP AND GUIDE US. 
          AS YOU SEE AT THE LAST BOARD MEETING, WE PUT OFF THAT VOTE TO, UH, HIRE SOMEONE TO, UH, DO THE WINTER WEATHERIZED REPORT FOR US, BECAUSE WE NEED TO HEAR FROM YOU ALL FIRST, BECAUSE YOU, YOU ALL HAVE DONE THAT STUDY. 
          YOU'RE DOING THE STUDY, AND THEN WE DON'T WANT TO PAY THE SAME PRICE TO DO BOTH, TO DO THE SAME STUDY. 
          SO WE'RE GONNA DO IT, DO THAT A LITTLE LATER. 
          UH, AS, AS BOARD CHAIR AND AS A BOARD MEMBER, WE ARE AWARE OF THE CHALLENGES THAT WE'RE FACED DURING THIS HISTORIC WINTER, WINTER, UH, IN FEBRUARY. 
          WE KNOW IT'S A CHALLENGE. 
          YOU KNOW, I I, I LISTENED TO, TO, TO MS. GOLD WILLIAMS AND, AND TALK ABOUT FAILURE. 
          NO, IT WASN'T FAILURE. 
          YOU NOTICE WE HAD THREE REPORTS. 
          WE HAD A REPORT IN 2011. 
          WE HAD A REPORT IN 2015, AND WE HAD A REPORT IN 2019. 
          IT'S OUR JOB TO MAKE SURE THAT THIS DOESN'T HAPPEN AGAIN. 
          THESE REPORTS I KNEW NOTHING ABOUT TILL SIX WEEKS AGO. 
          I READ ALL THREE REPORTS. 
          ALL THREE REPORTS, SAID THE SAME THING. 
          AND WE HAVE TO STEP UP TO THE PLATE AND SUPPORT YOU ALL BECAUSE YOU ALL ARE OUR OWNERS, OUR COMMUNITY. 
          [00:10:01]
WE HAVE TO STEP UP TO THE PLATE. 
          BUT THERE'S TWO THINGS THAT HAPPEN. 
          AND MS. GO WILLIAMS CORRECTED ME ON ONE OF THEM. 
          SEE, WE HAVE A WINTER REPORT. 
          I WAS FOCUSED ON THE WINTER REPORT KNOWING THAT WE HAVE SUMMER HERE, SO WE HAVE TO PREPARE FOR WINTER, AND WE HAVE TO PREPARE FOR SUMMER. 
          SO WE CANNOT JUST PREPARE FOR THE WINTER BECAUSE WE'LL OVERHEAT IN THE SUMMERTIME. 
          WELL, I HAVE A BACKGROUND. 
          I WORK FOR PHILLIPS PETROLEUM GAS COMPANY. 
          I WORKED FOR TWO ELECTRIC COMPANIES ABOUT 20 SOMETHING YEARS AGO. 
          SO I KNOW ABOUT SUBSTATIONS, I KNOW ABOUT TRANSMISSION, I KNOW ABOUT DEMANDS, BUT IT'S ONE THING THAT I'M LEARNING ABOUT THAT'S TRANSMISSION. 
          THAT'S A, A GENERATION, I'M LEARNING ABOUT GENERATION. 
          I VISITED EVERY PLANT EXCEPT THE ONE IN SEIN. 
          WHY IS IT THAT THE SEINEN DIDN'T HAVE THE MANY PROBLEMS AS ALL THE OTHER ONES? IF YOU READ THE REPORT, IT'LL TELL YOU WHY THEY WERE A LITTLE BIT BETTER PREPARED THAN WE WERE AT OUR OTHER, OTHER, UM, GENERATION PLANTS. 
          HOWEVER, ALL OF THIS WE HAVE, YOU HAVE, THIS IS GIVEN, IT'S IT'S TOP PRIORITY AND IT'S ATTENTION THAT WE HAVE TO VERY MUCH STAY ON TOP OF IT. 
          WE'RE STAYING WITH MANAGEMENT. 
          MS. GOLD WILLIAMS DOES NOT HAVE ONE WEEK GO BY THAT I DON'T SAY, NUMBER ONE, WHAT ARE WE DOING ABOUT THE WINTERIZATION PLANT? WHAT ARE WE DOING ABOUT THE GAS? WHAT DO WE HAVE A SALT DOME FOR RESERVE TO MAKE SURE THAT WE CAN KEEP THE GAS PEOPLE OUT OF OUR POCKET? I REMIND HER EVERY WEEK TO, AND I'M GONNA REMIND HER AS LONG AS SHE'S C E O UP HERE, BECAUSE IT DOESN'T MAKE SENSE WHEN OUR KIDS ARE TELLING US. 
          THAT WAS THE COLDEST I'VE EVER BEEN IN MY LIFE. 
          AND I'M OUT THERE CUTTING WOOD FOR OLDER PEOPLE TO PUT IN FIREPLACES AND TELL THEM WHAT TO DO. 
          CUT ON YOUR GAS, WORK YOUR FIREPLACE. 
          THESE ARE THINGS YOU CAN DO. 
          AND I WENT OUT AND I DID THAT DURING THE WINTER STORM FOR SOME 80 SOMETHING YEAR OLD PEOPLE AND SOME OTHER PEOPLE, YOU KNOW, I KNOW HOW TO HANDLE THAT SITUATION, BUT THEY DON'T. 
          BUT WE'RE THE PEOPLE IN THIS COMMUNITY. 
          THEY LOOK AT US. 
          YOU SEE THE LAST REPORT THAT CAME ON SUNDAY NIGHT THAT TALKING ABOUT WE RAISING RATES AND WE ALL THIS STUFF. 
          WE HAVEN'T, I HAVEN'T, WE HAVEN'T EVEN GOT TO THAT POINT YET AS A BOARD. 
          AND MS. MS. NICOLE WILLIAMS, UNDERSTAND SHE'S A C F O BEFORE SHE WAS A C E O, SHE UNDERSTAND NUMBERS AND BUDGET. 
          AND IT'S OUR JOB TO MAKE SURE THAT WE HELP AND GUIDE HER ON THE GENERATION PART. 
          AND SHE HAS A GREAT TEAM. 
          SHE HAS FRANK AMRAD, SHE HAS PAUL BARNUM. 
          THEY HAVE TO, AND I AND I, THEY HAVE TO HAVE A INDEPENDENT CONVERSATION WITH ME. 
          UPKEEP UPDATING ME ON THIS. 
          SEE, I DON'T TELL 'EM EVERYTHING I KNOW. 
          I WANNA MAKE SURE IT'S ON MY MIND. 
          WHAT'S ON MY MIND IS ON THEIR MIND THAT IT'S IMPORTANT. 
          'CAUSE IT'S IMPORTANT TO YOU ALL. 
          NOW, HOW DOES IT LOOK IF THE NEXT WINTER STORM COMES AND WE HAVE THE SAME FIASCO THAT WE HAD THIS YEAR, THEY'RE GONNA RUN US ALL OUT OF TOWN. 
          WE DON'T HAVE TO WAIT FOR THAT. 
          WE CANNOT ALLOW THAT TO HAPPEN BECAUSE WE ARE HERE FOR OUR CUSTOMERS. 
          WE SAY THEY'RE FIRST. 
          THEY ARE FIRST. 
          SO LET'S STOP THE BSS ON ALL THIS OTHER STUFF, AND LET'S TAKE CARE OF OUR BUSINESS AND PUT OUR CUSTOMERS FIRST BECAUSE THEY'RE THE MOST IMPORTANT PEOPLE. 
          AND WE'RE CUSTOMERS. 
          ALL OF US ARE CUSTOMERS HERE. 
          I DON'T WANNA FREEZE TO DEATH ANYMORE. 
          AND I DON'T WANT MY FAMILY TO CALL ME OR MY NEIGHBORS TO RUN ME OUTTA MY NEIGHBORHOOD. 
          SO, HEY, IT'S NOT JUST ABOUT THAT. 
          IT'S ABOUT DOING THE RIGHT THING. 
          DOING THE RIGHT THING. 
          SO WE HAVE TO DO THAT. 
          AT THE END OF THE DAY, WE'RE GONNA ACCEPT YOUR FEEDBACK. 
          WE HAVE NO CHOICE. 
          YOU'RE THE OWNERS. 
          YOU PUT THIS TOGETHER, AND WE HAVE TO DO, MR. WILLIAMS AND I TALKED A COUPLE OF TIMES, HE'S RIGHT ON TARGET. 
          EVERYTHING HE'S TALKING ABOUT, HE'S RIGHT ON TARGET. 
          OUR ENTIRE BOARD AND OUR ENTIRE C P S ENERGY TEAM IS COMMITTED TO MAKING IMPROVEMENTS. 
          SO HELP US AND GUIDE US. 
          SEE, I'M GONNA LISTEN. 
          AND SOMETIMES I GET PASSIONATE, SOMETIMES I GET A LITTLE LOUD, BUT PLEASE EXCUSE ME, BECAUSE I WANNA DO THE RIGHT THING IN MY HEART. 
          IT'S THE RIGHT THING TO DO. 
          SO I'M APOLOGIZING AHEAD OF TIME BECAUSE IT'S NOT THAT I'M SCREAMING. 
          NOT THAT I'M LOUD, I AM LOUD. 
          SO PLEASE EXCUSE THAT I AM LOUD BECAUSE I WAS A GYM TEACHER. 
          I WAS A COACH, AND I'M ALLOWED, OKAY? THE TEAM TODAY WILL SHARE THESE, CHANGE SOME CHANGES THEY'RE MAKING, AND THEY WILL CON CONTINUE TO SHARE UPDATES. 
          AND BELIEVE ME, THESE UPDATES AND THESE THINGS, YOU ALL GONNA SAY, I'M GONNA BE ON THEM. 
          SEE, I'M NOT TELLING YOU THIS. 
          I'VE BEEN A SUPERINTENDENT 18 YEARS. 
          I UNDERSTAND. 
          AND I'M NOT LOOKING FOR A POPULAR CONTEST. 
          EITHER THEY'RE GONNA DO THE, THE JOB OR THEY'RE NOT GONNA DO THE JOB. 
          'CAUSE IF THEY'RE NOT GONNA DO THE JOB AND THEY CAN'T GET IT DONE, WHY Y'ALL HAVE US HERE? THE BOARD. 
          SEE, THE BOARD IS NOT THE MANAGEMENT TEAM, AND IT'S 
          [00:15:01]
OUR JOB TO KEEP THE PRESSURE ON THE MANAGEMENT TEAM TO GET THE JOB DONE. 
          SO IT'S NO POPULARITY CONTEST. 
          I'M NOT TRYING TO SHAKE HANDS AND TRYING TO BE A POLITICIAN, Y'ALL, POLITICIANS, MY JOB ON THAT BOARD IS TO GET THIS JOB DONE THAT Y'ALL ASKED FOR. 
          YOU ALL DON'T WANT THIS TO HAPPEN AGAIN. 
          AND I DEPEND ON MR. WILLIAMS, REED WILLIAMS HAS GOT GUIDANCE AND THE MAKING THIS HAPPEN BECAUSE Y'ALL THE OWNER, Y'ALL PUT HIM THERE, AND THEN WHATEVER HE DOESN'T DO AND OUR PEOPLE GET WITH HIM, THEN WE'LL HAVE THE STUDY TO DO THE OTHER THINGS THAT HE, UH, IF, IF WE SEE FIT, UH, IF THE BOARD SEE FITS, THAT IT'S NOT MEETING SOME OTHER THINGS THAT WE ARE LOOKING FOR. 
          SO THANK YOU ALL AGAIN FOR YOUR GUIDANCE, AND THANK YOU ALL FOR YOUR SUPPORT. 
          AND BELIEVE ME, AS LONG AS I'M THE CHAIR, I HAVE 20 MORE MONTHS LEFT. 
          AND AS LONG AS I'M A I'M THE CHAIR, I'M GONNA KEEP PRESSURE ON 'EM BECAUSE IT'S NO POPULAR THING TO ME. 
          AND YOU KNOW, IF, IF YOU KNOW MY HISTORY, I'LL MAKE TOUGH DECISIONS AND I'M GONNA DO WHAT'S RIGHT FOR THE CITIZENS, AND I'M GONNA DO WHAT'S RIGHT FOR YOU ALL BECAUSE YOU ALL ARE GUIDING US IN THAT DIRECTION. 
          THANK YOU ALL FOR YOUR SUPPORT, AND, AND THANK YOU ALL FOR EVERYTHING AT THIS TIME. 
          I THINK MR. WILLIAMS, I'D LIKE TO TURN IT OVER AND I'D LIKE TO THANK OUR MAYOR, OUR MAYOR'S DRIVEN, I DON'T KNOW IF I'D HAVE LAST ONE MONTH WITH I, WITH OUR MAYOR GUIDANCE ON THIS, ON BEING THIS CHAIR BECAUSE I DEPEND ON GOOD PEOPLE TO GIVE ME GOOD ADVICE TO BE A CHAIR. 
          I'M ONLY 20% OF THE VOTE, SO I'M ONLY CHAIR OF THE BOARD MEETING JUST LIKE Y'ALL. 
          AFTER THAT, I'M A BOARD MEMBER AND A CITIZEN. 
          MR. WILLIAMS, THANK YOU VERY MUCH DR. 
          MACKEY. 
          THANK YOU VERY MUCH. 
          THAT WAS, UH, I CAN AGREE WITH EVERYTHING YOU SAID EXCEPT THAT I'M A POLITICIAN. 
          THANK YOU, . 
          OKAY. 
          UH, IF YOU DON'T MIND, I WAS GONNA ASK OUR VICE HERE TO MAKE SOME QUICK COMMENTS, AND THEN WE'LL GET STARTED. 
          ABSOLUTELY. 
          UH, THANK YOU VERY MUCH AND THANK YOU VERY MUCH. 
           A GOOD AMOUNT OF DR. 
          MACKEY, BUT ISN'T HE WONDERFUL? IT'S, IT'S A PRIVILEGE TO WORK WITH SOMEONE WITH SUCH PASSION. 
          AND SO I, I THINK JUST HEARING DR. 
          MACKEY REALLY REPRESENTS THE NEW LEADERSHIP AT C P S. 
          YOU KNOW, PART OF A LOT OF THE CRITICISM WE'VE RECEIVED OVER THE YEARS HAS BEEN THAT THERE'S NO OPERATIONAL TRANSPARENCY AS TRUSTEES, WE'RE NOT ACCESSIBLE AS TRUSTEES. 
          WE DON'T LISTEN. 
          AND I WILL TELL YOU AS THE VICE CHAIR WHO'S LEADING THE EFFORT WITH DR. 
          MACKEY, THAT IS A NEW DAY. 
          IT'S A NEW DAY AT C P S. 
          IN MY SHORT TENURED, I'VE WORKED HAND IN HAND WITH COUNCILWOMAN SANDOVAL. 
          I'VE ALSO WORKED WITH MR. REED, I'VE ALSO WORKED WITH THE MAYOR. 
          AND SO THEY'VE KEPT ME REALLY BUSY. 
          AND IT'S BEEN MY COMMITMENT TO MAKING MYSELF ACCESSIBLE TO THE COMMUNITY THAT I LOVE SO MUCH. 
          UM, I'VE LED, I'M LEADING RAC AGAIN WITH WONDERFUL INDIVIDUALS SUCH AS WO SANDAL, AS WELL AS, UH, REED WILLIAMS. I'M NOW RESPONSIBLE ALSO FOR THE, UH, INNOVATION, WELL, TECHNOLOGY INNOVATION AND RESILIENCE COMMITTEE, WHICH IS A KEY COMPONENT TO HOW WE MOVE FORWARD. 
          AND I'M ALSO, UH, WHICH IS UNIQUE. 
          I'M ALSO A RESIDENT OF 7 8 2 0 7. 
          AND SO WHEN PEOPLE SAY THAT THE INDIVIDUALS AT C P S DUNNO WHAT IT IS TO BE POOR, DO WE DON'T KNOW WHAT IT IS TO BE IN A NEIGHBORHOOD THAT HAS ALL INFRASTRUCTURE, I ALSO HAD NO, UH, ELECTRICITY FOR FOUR DAYS. 
          AND SO, YOU KNOW, IT'S IMPORTANT THAT EVEN THOUGH I MAY HAVE THE PRIVILEGE OF SERVING C P SS, ONE THING THAT I NEVER FORGET IS WHERE I COME FROM. 
          I WAS RAISED WITH VERY HUMBLE BEGINNINGS. 
          I WAS ALWAYS VERY, I MEAN, I REMEMBER WALKING ALWAYS IN WITH MY MOTHER AT THE C P S UNIT, I THINK BY, UH, SOUTH TOWN, TO MAKE PAYMENT ARRANGEMENTS. 
          AND SO I'VE NEVER KNOWN C P S NOT TO WORK WITH PEOPLE WHO ARE OF LOW INCOME. 
          AND SO, I GUESS IN SUMMATION, UM, I DON'T WANNA REPEAT WHAT MR. MACKEY SAID. 
          THE ONLY THING THAT I WANNA REITERATE IS OUR COMMITMENT TO ALL CONSTITUENTS. 
          I REPRESENT A LOW INCOME AREA. 
          I RE I KNOW WHAT IT IS TO ALSO LIVE IN BEXAR COUNTY. 
          THAT'S WHERE I USED TO LIVE. 
          I ALSO AM A SMALL BUSINESS IN DISTRICT ONE. 
          AND SO NOT ONLY DO I, UH, I'M A CONSTITUENT MYSELF. 
          AND SO I'M VERY GOOD AT BEING VERY OBJECTIVE. 
          I KNOW HOW TO MAKE DECISIONS THAT ARE BASED ON FACTS. 
          I AM NOT EMOTIONAL ABOUT MAKING DECISIONS. 
          I'M VERY FACTUAL DATA-DRIVEN, AND I'M A SUCCESSFUL BUSINESSWOMAN BECAUSE OF THOSE THINGS. 
          BUT I TAKE MORE PRIDE IN BEING A SUCCESSFUL COMMUNITY LEADER. 
          SO, AGAIN, YOU HAVE MY COMMITMENT TO WORK WITH ALL OF YOU. 
          AND AS, UH, DR. 
          MACKEY MENTIONED, I AM ALSO TASKED WITH OUR OWN INTERNAL INVESTIGATION, WHICH PRIOR TO PUTTING THAT ON HOLD, I DID CALL MR. REED TO MAKE SURE THAT HER STATEMENT OF WORK WAS IN ALIGNED WITH YOUR STATEMENT OF WORK, SO THAT THERE'S NOT DUPLICATE EFFORT, AND THAT WE CAN DO A BETTER JOB OF MOVING FORWARD. 
          SO AGAIN, GOOD MORNING TO ALL OF YOU. 
          I WILL REITERATE OUR COMMITMENT ON BEHALF OF ALL THE TRUSTEES, OUR C E O AND MANAGEMENT AT C P S. 
          SO THANK YOU, AND WE LOOK FORWARD TO ADDITIONAL QUESTIONS AND PROVIDING YOU THE RESULTS THAT YOU SEE. 
          THANK YOU. 
          WELL, I WANT TO THANK, UH, BOTH 
          [00:20:01]
OF YOU, UH, DR. 
          MACKEY AND MR. GONZALEZ. 
          IT'S, UH, IT'S A PLEASURE TO HAVE YOU HERE. 
          UM, I JUST CAN'T TELL YOU HOW IMPORTANT IT IS TO THE COMMUNITY TO HAVE YOUR LEADERSHIP. 
          AND I SAY THAT IN ALL SINCERITY, AND, UH, I THINK EVERYBODY CAN SEE THAT WE'VE, WE'VE GOT A COUPLE FOLKS HERE THAT ARE GONNA MAKE IT HAPPEN. 
          SO THANK YOU VERY MUCH FOR YOUR TIME THIS MORNING AND YOUR COMMENTS. 
          BACK TO YOU, PAULA. 
          THANK YOU, SIR. 
          UM, SO WE HAVE A, IF WE GO TO THE SECOND PAGE, WE HAVE A, A TOPICAL AGENDA FOR YOU ALL TODAY. 
          YOU'VE GOTTEN, UH, OF THE 35 REQUESTS THAT YOU GAVE US IN TOTAL, WE HAVE RESPONDED. 
          UM, WE HAVE BEEN VERY CAREFUL. 
          IT'S BEEN VERY DATA-DRIVEN, AND I LOOK FORWARD TO THE REST OF THE PUBLIC LOOKING AT THAT INFORMATION. 
          WHEN YOU GET THAT POST, ALL OF IT, THERE'S A LOT OF DATA, BUT WE, WHAT WE WANNA HAVE IS A CONVERSATION, AND WE WANT TO CONTINUE TO HEAR FROM YOU THE THOUGHTS AND, AND FEEDBACK. 
          AND AGAIN, WE WILL CONTINUE TO WORK WITH OUR OWNER AFTER THIS POINT TO MAKE SURE THAT WE ARE ADDRESSING THESE ISSUES. 
          SO, UM, HIGH LEVEL, A COUPLE OF TOPICS THAT I WANTED TO BE ABLE TO, TO MAKE SURE THAT, THAT I COVERED. 
          AGAIN, WE UNDERSTAND THAT COMMUNICATION IS KEY AND THAT WE HAVE TO DO IMPROVEMENTS TO SHARE INFORMATION. 
          I'M VERY PLEASED THAT THE CITY MANAGER HAS ANNOUNCED, UH, SOME EXERCISES THAT WE'RE GOING TO DO TOGETHER WITH SAS AND THE COUNTY. 
          AND WE'RE GONNA LOOK AT DIFFERENT WAYS WHERE WE CAN TEST OUR ABILITY TO IMPROVE OUR COMMUNICATION. 
          WE NEED TO COORDINATE, UM, WE'RE PUSHING INFORMATION CONSTANTLY. 
          WE'RE GETTING INFORMATION AND INSTRUCTION FROM THE STATE. 
          THESE ARE INSTRUCTIONS WE MUST COMPLY WITH, BUT AT THE SAME TIME, WE CAN MAKE SURE THAT EVERYONE UNDERSTANDS AT OUR, OUR BROAD LEVEL WHAT THE IMPLICATIONS ARE, AND THAT WE CAN CREATE TRIGGERS FOR REACTIONS ACROSS OUR COMMUNITY AND MAKE SURE THAT IT MAKES SENSE. 
          AND THAT WAY, IF WE CAN COORDINATE, I THINK THAT WOULD BE A BETTER EXPERIENCE FOR THE COMMUNITY. 
          SO WE CAN SEE TO THAT, AND WE'RE GONNA DO EVERYTHING WE CAN TO MAKE THAT HAPPEN. 
          UM, AND WE VERY MUCH BELIEVE THAT THE GROUP PARTICIPATION MATTERS. 
          IT WAS A VERY DIFFICULT SITUATION IN THAT CASE. 
          AND I DO WANNA SAY ONE THING. 
          WE KNOW THAT WEATHER AND CLIMATE AND TRANSITION AND DECARBONIZATION, THOSE ARE ALL REAL, BUT I WANNA MAKE SURE THAT IT'S CLEAR. 
          WHAT WE WILL BE PLANNING FOR IS NOT JUST WEATHER ISSUES, ANY ISSUE. 
          THERE COULD BE A CYBER ISSUE. 
          UM, AS COUNCILMAN PLYS HAS BEEN TOUTING FOR SEVERAL YEARS NOW, RESILIENCY, HE WAS TALKING ABOUT RESILIENCY. 
          AND I WOULD TELL YOU WHEN WE SURVEY PEOPLE, THAT WOULD BE TYPICALLY BE THE LAST THING THAT PEOPLE FOCUS ON. 
          BUT WE KNOW THAT WE HAVE TO PLAN FOR ANY TYPE OF ATTACK. 
          THIS IS A CONNECTED GRID, SO WE CAN DO EVERYTHING WE CAN HERE, BUT WE HAVE TO PLAN FOR WHAT MAY HAPPEN OUTSIDE OF OUR GRID. 
          OUR PORTION OF THE GRID. 
          SO AGAIN, WE WANNA MAKE SURE THAT WE ARE SHARING THAT INFORMATION. 
          WE'RE THINKING ABOUT HOW WE LOOK AT ALL TYPES OF EVENTS THAT CAN OCCUR AND EXPAND OUR KNOWLEDGE, AND AT THE SAME TIME, EXPLAIN TO THE CITIZENS OF SAN ANTONIO HOW TO BE BETTER PREPARED FOR EMERGENCIES. 
          UM, THE ADAPTATION PIECE PART OF CLIMATE, AND AS COUNCILMAN SANDOVAL HAS TALKED ABOUT CLIMATE FOR A LONG TIME, THERE ARE THINGS THAT WE COULD DO FOR THE END GOAL, BUT THERE ARE THINGS THAT WE HAVE TO DO IN THE STEPS ALONG THE WAY. 
          AND THAT KIND OF BUILDING A BETTER, UH, COORDINATION AND UNDERSTANDING AT THE CITY LEVEL WILL BE VERY IMPORTANT, A METROPOLITAN COMMUNITY. 
          AND SO WE WANNA COORDINATE MORE. 
          WE WANNA MAKE SURE THAT AS WE ARE ALL RUNNING OUT TO DO WHATEVER IT IS IN THE REACTION OF EVENT, WE ARE BETTER PREPARED TO KNOW THE SEQUENCE AND HOW TO KEEP TOUCHING POINT WITH ONE ANOTHER. 
          AND THEN ULTIMATELY, THIS PART OF, WE ARE LOOKING FORWARD TO THE FEEDBACK. 
          WE CAN KIND OF TELL WHERE THE QUESTIONS ARE AND WHERE YOU'RE PROBING, BUT WE ALSO WE'RE LEARNING FROM WHAT WE WENT BACK THROUGH. 
          WE WENT STEP THROUGH STEP THROUGH STEP IN THE EVENT. 
          WE ARE WATCHING HOW YOU'RE ASKING FOR QUESTIONS. 
          WE'RE TAKING INPUT FROM CUSTOMERS ALL ALONG THE WAY, AND WE'RE LOOKING FOR THAT BECAUSE WE THINK THE WHOLE THING IS IMPROVING THE FEEDBACK LOOP FOR MORE IMPROVEMENTS IN THE FUTURE. 
          SO THOSE ARE THE HIGH, HIGH LEVEL THINGS, AND I'M GONNA KEEP IT MOVING. 
          AND ULTIMATELY, I'M GONNA TURN IT OVER TO PAUL BARM TO TALK ABOUT SOME OF THE THINGS THAT WE'VE LEARNED AND WE'RE GONNA DO. 
          GOOD MORNING. 
          I WANT TO TAKE CARE OF THAT TRIP HAZARDS. 
          , GOOD MORNING. 
          UH, I DO APPRECIATE, UH, THE OPPORTUNITY TO, UH, UH, COME BEFORE THIS COMMITTEE AND, UH, APPRECIATE THE WORK Y'ALL ARE DOING. 
          UH, MY NAME IS PAUL BARHAM, AND I AM CURRENTLY THE CHIEF, UH, GRID OPTIMIZATION AND RESILIENCY OFFICER. 
          BEEN IN THIS POSITION SINCE, UH, RIGHT AFTER THE EVENT. 
          UH, AND, UH, DURING THE EVENT, UH, I WAS THE VICE PRESIDENT OF ENERGY DELIVERY SERVICES AND, UH, I WAS REPORTING TO CHRIS TER, OUR FORMER, UH, 
          [00:25:01]
C O O. 
          MY ROLE AND RESPONSIBILITY DURING THE EVENT, UM, WAS, UH, UH, FOCUSED ON THE, UH, SYSTEM OPERATIONS OF THE TRANSMISSION DISTRIBUTION SYSTEM, AS WELL AS, UH, OVERSIGHT OF OUR FIELD, UH, UH, RESOURCES, WHICH, UH, WE'RE RESPONSIBLE FOR THE OUTAGE RESTORATION WORK. 
          UM, AND, UH, AGAIN, WE LOOK FORWARD, UH, TO THE RECOMMENDATIONS FROM THIS COMMITTEE. 
          I DO WANT TO, UH, UM, GIVE A QUICK RECOGNITION, UH, TO OUR WORKFORCE, ALL OUR FRONTLINE WORKERS WHO, UM, IN SPITE OF, UH, UH, SHORTFALLS WE MAY HAVE HAD. 
          UH, I THINK AS WAS MENTIONED EARLIER, UH, WE HAD A LOT OF, UH, ALL OF OUR PEOPLE OUT THERE, UH, WHO ARE WORKING IN, UH, VERY, UH, UH, HAZARDOUS AND, UH, CHALLENGING CONDITIONS AND JUST WANNA RECOGNIZE THEIR EFFORTS AND THEIR DEDICATION, UH, TO, UH, THIS COMMUNITY AND THE, AND THE SERVICE THAT WE PROVIDE TO THIS COMMUNITY. 
          UH, Y'ALL ARE ALL AWARE OF KIND OF THE UNPRECEDENTED NATURE OF THIS EVENT, AND I'M NOT GONNA REHASH THAT. 
          I DID WANT TO TALK ABOUT, UH, SOME OF THE IMPROVEMENTS THAT WE ARE TARGETING, UH, IN MY AREA, UH, AT THIS TIME, AS YOU KNOW, AND WILL HELP INFORM SOME OF THE THINGS THAT Y'ALL ARE LOOKING AT. 
          UH, THREE BASIC AREAS. 
          THE FIRST ONE IS OUTAGE MANAGEMENT. 
          SO THIS WAS PROBABLY THE AREA THAT, UH, UH, THE, WHERE IT HIT THE COM CUSTOMERS THE HARDEST, WHERE THE, THE MANAGEMENT OF THE WHOLE, UH, LOAD PROCESS. 
          AND, UM, WE, UH, HAVE A FEW DIFFERENT, UH, ATTACKS THAT WE'RE MAKING TO IMPROVE THAT WHOLE, UH, EXPERIENCE. 
          UH, THE FIRST IS A, YOU KNOW, UPDATING OUR PROCESSES. 
          SO, UM, MY, UH, INSTRUCTIONS TO, TO MY ORGANIZATION WAS, YOU KNOW, WE HAVE THE INFRASTRUCTURE. 
          WE HAVE, WE HAVE GOT TO, UM, MAKE IMPROVEMENTS SO THAT IF WE ARE TO END UP IN A, A LOAD SHE EVENT THIS SUMMER, UH, THAT WE WOULD HAVE A PLAN THAT ADDRESSES IT IN A MANNER THAT WOULD, UM, BE, HAVE MUCH LESS IMPACT TO OUR CUSTOMERS THAN THIS WINTER EVENT DID. 
          SO, UH, SO THEY'VE BEEN WORKING ON THAT. 
          UM, AND WE HAVE MADE A LOT OF PROGRESS. 
          UH, FEW THINGS THAT WE HAVE DONE. 
          ONE IS JUST AROUND HOW WE EVALUATE AND SELECT WHAT IS A CRITICAL CIRCUIT. 
          ONE OF THE CHALLENGES THAT WE HAD IN, IN THIS EVENT WAS JUST THE AMOUNT OF CIRCUITS AVAILABLE TO US TO SHED. 
          SO IF WE NEED X NUMBER OF MEGAWATTS THAT WE NEED TO REDUCE OUT OF THE SYSTEM, UH, YOU KNOW, IF YOU SPREAD THAT OVER TWO CIRCUITS THAT LOOKS ONE WAY, IF YOU SPREAD IT OVER, YOU KNOW, 20 CIRCUITS, THAT'S A MUCH BETTER SITUATION. 
          AND SO, OUR, UH, PUSH AT THIS POINT IN TIME HAS BEEN TO REEVALUATE OUR PROCESS AS WELL AS THE AUTOMATED PROGRAM THAT WE UTILIZE TO, TO MANAGE, UH, THAT LOAD SHED, UH, IN A, IN AUTOMATED FASHION. 
          SO WE HAVE, UM, UM, MADE A LOT OF IMPROVEMENTS THERE. 
          WE SELECT, UM, THE, UH, CIRCUITS FOR DIFFERENT ROLES, UH, CRITICAL CIRCUITS IN PARTICULAR BASED ON TECHNICAL ASSESSMENTS. 
          UH, BUT WE HAVE ADDED TO THAT PROCESS. 
          WE'RE STILL, UM, YOU KNOW, UH, LOOKING AT, UH, ADDING A, UM, A, UH, UM, UH, UM, UH, UH, LOSING, LOSING MY, UH, UM, UH, CHAIN OF THOUGHT HERE, BUT, UH, AN EQUITY LENS, I'M SORRY, UM, TO THAT PROCESS WHERE WE CAN, UH, AFTER WE DO OUR TECHNICAL ASSESSMENT, THAT WE CAN STEP BACK AND MAKE SURE THAT, UH, THAT AS WE HAVE ASSIGNED THESE CIRCUITS, THAT IT IS A DISTRIBUTION ACROSS OUR COMMUNITY THAT MAKES SENSE, AND THAT WE'RE NOT HITTING ANY PARTICULAR AREA IN A WAY THAT, UH, UM, MAY BE, UH, MORE BURDENSOME THAN THE REST OF THE COMMUNITY. 
          UM, AT THIS POINT IN TIME, WE DO HAVE A PLAN THAT, UH, IF WE WERE TO END UP IN A LOAD, SHE EVENT THAT, UH, UM, AND, YOU KNOW, WE, UH, PLAN FOR THE WORST AND HOPE FOR THE BEST. 
          UH, AND IF WE WERE TO GET IN THAT SITUATION AGAIN, UH, IT WOULD BE A MUCH BETTER, UM, SITUATION THAN WHAT WE EXPERIENCED IN THIS WINTER EVENT. 
          LOOKING FORWARD, UH, AND HOPEFULLY VERY SOON, ONE OF THE MEDIA, UH, TECHNOLOGIES THAT WE'RE LOOKING TO APPLY HERE TO IMPROVE THIS IS AROUND OUR AUTOMATED, UH, METERING INFRASTRUCTURE. 
          SO THIS, UH, AS Y'ALL MAY BE FAMILIAR, WE HAVE THE SMART METERS AT HOMES THAT ALLOWS US TO DO A NUMBER OF THINGS, GET DATA, BUT ALSO CONNECT AND DISCONNECT CUSTOMERS. 
          THAT SYSTEM WAS DESIGNED FOR, YOU KNOW, DOING A SMALL NUMBER OF CONNECTS AND DISCONNECTS, BUT WE ARE WORKING WITH, UH, THAT SOLUTION PROVIDER 
          [00:30:01]
FOR A SYSTEM THAT WOULD ALLOW US TO USE THAT TO MANAGE LOAD. 
          SHE, AND THAT WOULD REALLY BE A GAME CHANGER FOR THIS, AND GIVE US MUCH MORE FLEXIBILITY AND MUCH MORE CAPACITY, UH, TO MANAGE THAT ACROSS OUR COMMUNITY, WHILE STILL BEING ABLE TO KEEP CRITICAL CUSTOMERS UP AND, UH, AND GETTING SERVICE. 
          FINALLY, WE'VE HAVE A DISTRIBUTION, AUTOMATION, UM, IMPROVEMENT PROGRAM THAT WE WERE CONTINUE TO MOVE FORWARD THAT ALSO WILL PROVIDE US A LOT MORE FLEXIBILITY AS WELL AS LOAD MANAGEMENT IN OUR SYSTEM. 
          SECONDARY, I'LL HIT REAL QUICK IS AROUND, UH, OPERATIONAL, UH, OUTAGE COMMUNICATION, AND RUDY'S GONNA TALK A LOT MORE ABOUT OUR OVERALL COMMUNICATION STRATEGY. 
          UH, BUT WE'VE MENTIONED, UH, OUR INTERFACE WITH THE E O C AND AS, UH, OUR PAST PRACTICE HAS BEEN, UH, WE HAVE A MANAGER OUT OF OUR SYSTEM OPERATIONS AREA WHO IS OUR CONTACT OVER THERE, AND SHE, UH, HAS WAS THERE THROUGH THE EVENT, AND SHE'S THERE WORKING WITH THE E O C IN THEIR VARIOUS PLANNING ACTIVITIES. 
          BUT WE DID IDENTIFY THAT WE HAVE AN OPPORTUNITY TO MAKE IMPROVEMENTS THERE. 
          AND SO, UM, A FEW THINGS WE'VE DONE ALREADY. 
          WE HAVE, UH, UH, PROMOTED HER INTO A ROLE OF AN EXECUTIVE. 
          AND SO SHE AUTHORITY WE HAVE ALSO, UH, ARE LOOKING AT HOW WE PROVIDE A BETTER CONNECTION TO REAL TIME STATUS INFORMATION INTO THE E O C, AS WELL AS A BETTER CONNECTION INTO OUR, UH, OPERATIONAL DECISION MAKING PROCESSES, UH, THROUGH THAT CONNECTION. 
          AND WE DO LOOK FORWARD, UH, TO OUR CONTINUED WORK WITH THE E O C AND, UH, THE, UH, IMPROVEMENTS, UH, THAT, THAT THEY'RE PURSUING THERE AND ARE, WE'RE SUPPORTIVE OF THAT. 
          UM, THE, UM, UH, FINAL AREA I WANTED TO MENTION IS AROUND OUTAGE RESTORATION. 
          SO IN GENERAL, WE FEEL LIKE, UH, OUTAGE RESTORATION IS PROBABLY ONE OF OUR STRONG SUITS. 
          WE, UH, HAVE, UH, I THINK PRETTY GOOD RESPON RESPONSE TO STORM EVENTS AND WINTER EVENTS. 
          AND ONCE ERCOT HAD RELEASED THE, UH, LOAD SHED, WE DID, UH, GET ALL OUR CREWS OUT AND, UH, RESTORED CUSTOMERS, UH, RELATIVELY QUICKLY. 
          UH, BUT THROUGH THIS EVENT, WE DID FIND THAT, AGAIN, THERE WERE SOME OPPORTUNITIES FOR IMPROVEMENT. 
          A COUPLE OF THOSE IN PARTICULAR. 
          ONE IS AROUND, UM, THE, UH, UH, OUR ABILITY TO RESTORE CUSTOMERS FROM THESE COLD LOAD EVENTS, LOAD EVENTS, WHICH HAVE SOME PARTICULAR CHARACTERISTICS, WHICH CREATED SOME CHALLENGES FOR US. 
          UH, SO WE HAVE, UH, UPDATED OUR PROCEDURES AND TRAINING AROUND THAT, AS WELL AS, UM, HOW WE WOULD UTILIZE MUTUAL ASSISTANCE. 
          AND WHILE WE HAVE NOT UTILIZED THAT BEFORE, UH, MUTUAL ASSISTANCE IS WHERE, UH, WE COULD CALL ON OTHER UTILITIES, UM, REALLY ACROSS THE US, UH, TO PROVIDE CREWS TO COME IN AND HELP US. 
          UH, WE HAVE NOT BEEN IN THAT POSITION BEFORE. 
          WE HAVE SENT CREWS TO HELP OTHER UTILITIES, UH, BUT WE HAVE NOT LOOKED CLOSELY ENOUGH AT HOW WE WOULD MANAGE THAT INTERNALLY. 
          SO WE HAVE LOOKED AT THAT PROCEDURE AS WELL, AND UPDATED AND DONE SOME, UM, UH, PRACTICE AND, AND EXERCISES AROUND THAT. 
          SO JUST SOME OF THE, UH, IMPROVEMENTS THAT WE HAVE, UH, PURSUED IMMEDIATELY AMONG OTHERS, UH, THAT I WON'T GO INTO AT THIS POINT. 
          BUT IN CONCLUSION, I DO WANT TO, UH, JUST REITERATE THAT, UM, YOU KNOW, WE, UH, WE DO FULLY UNDERSTAND THE IMPACT THIS EVENT HAD ON OUR COMMUNITY. 
          UH, AND WE ARE A PART OF THIS COMMUNITY, AS IT'S BEEN SAID, UH, AND WE ARE ABSOLUTELY COMMITTED TO MAKING SURE THAT, UH, WE, UH, UH, ARE MITIGATING THIS, UH, EVENT, UH, IN ALL WAYS POSSIBLE FOR THE FUTURE. 
          SO, WITH THAT, I WILL TURN IT OVER TO FRANK ALMAREZ. 
          THANK YOU. 
          THANK YOU, PAUL. 
          APPRECIATE YOUR COMMENTS. 
          GOOD TO SEE YOU, PAUL. 
          THANKS FOR BEING HERE. 
          MORNING, UH, THANK YOU FOR HAVING ME. 
          AND, UH, AS ALSO HAS BEEN SAID, BUT I DON'T WANNA MISS THE OPPORTUNITY MYSELF, BUT I APPRECIATE THE WORK AND THE DEDICATION THAT YOU ALL HAVE SPENT ON THIS, UH, EFFORT. 
          IT'S OBVIOUSLY, UH, IMPORTANT WORK, AND IT'S TAKEN YOU AWAY FROM, UH, ALL KINDS OF OTHER OBLIGATIONS THAT YOU HAVE. 
          SO THANK YOU FOR THE, THE WORK THAT YOU'RE DOING, AND WE LOOK FORWARD TO THE, UH, THE RESULTS. 
          UM, SO I'M, I'M FRANK ALMAREZ. 
          I'M THE CHIEF POWER SUSTAINABILITY AND BUSINESS DEVELOPMENT OFFICER. 
          I, UM, LIKE PAUL, I TRANSITIONED TO A NEW ROLE, UH, WHEN OUR CHIEF OPERATING OFFICER, CHRIS STER, LEFT IN FEBRUARY. 
          SO THIS IS, UM, YOU KNOW, SHORTLY AFTER THE EVENT, UH, DURING THE EVENT, I WAS THE, UH, CHIEF ADMINISTRATIVE AND BUSINESS DEVELOPMENT OFFICER. 
          AND IN, IN PART, MY RESPONSIBILITIES, UH, WERE RELATED TO, UH, THE SUPPLY CHAIN MANAGEMENT FUNCTIONS, OUR, UH, PEOPLE AND 
          [00:35:01]
CULTURE, WHICH SOME FOLKS CALL HUMAN RESOURCES, UH, AS WELL AS OUR FACILITIES AND, UH, REGULATORY COMPLIANCE FUNCTIONS. 
          SO, UH, NOW IN MY NEW ROLE, I HAVE RESPONSIBILITY FOR OUR POWER GENERATION FLEET, OUR POWER AND GAS, UH, MARKET OPERATIONS, UH, AS WELL AS SOME OTHER THINGS, BUT I'M REALLY HERE WITH THAT HAT ON. 
          UM, SO A FEW THINGS THAT WE WANT TO COVER IN, IN, IN GENERAL. 
          THE, THE FIRST IS RELATED TO, UH, THE MARKET AND ERCOT AND MARKET DESIGN. 
          SO THE, THIS SYSTEM, UM, THAT WE HAVE, AND, YOU KNOW, IT HAS FLAWS IN IT, IT, THEY WERE EXPOSED UNDER, UNDER EXTREME STRESS, THE WAY THAT, UH, FLAWS OFTEN, UH, MAKE THEMSELVES KNOWN. 
          A LOT OF TIMES THE SYSTEM WORKS JUST FINE UNTIL IT'S PUT UNDER SIGNIFICANT PRESSURE, AND THEN YOU SEE WHERE THE FAULT LINES ARE. 
          UH, AND THAT WAS THE CASE HERE. 
          IT, IT, IT DIDN'T WORK, UM, UNDER THESE EXTREME WINTER CIRCUMSTANCES, UH, ERCOT AND, AND OBVIOUSLY I'LL, I'LL, ONE THING I'LL JUST SAY IS THAT OF COURSE, THAT I THINK IT'S COMMON KNOWLEDGE THAT WE ARE IN, UH, LITIGATION WITH ERCOT. 
          SO THERE, UH, I'LL, I'LL KIND OF STOP SHORT. 
          I GIVEN KIND OF MY FULL OPINION ON THIS, BECAUSE IT'S, UH, IT'S IN LITIGATION. 
          BUT, UM, I WILL SAY THAT ERCOT HAS BEGUN SOME, UH, STAKEHOLDER WORK, BUT REALLY AT THIS MOMENT, IT'S IN THE HANDS OF THE LEGISLATURE, LEGISLATURES SPENDING A LOT OF TIME. 
          WE ARE ALSO IN, UM, DISCUSSIONS AND, UH, CONSULTATION WITH OUR ELECTED OFFICIALS THERE AT THE STATE LEVEL, UH, TO MAKE SURE THAT OUR, UH, CUSTOMER'S VOICE IS HEARD, UH, AND THAT THE SOLUTIONS THAT COME FROM THE LEGISLATURE MAKE MAKES SENSE FOR SAN ANTONIO AND, AND C P SS ENERGY. 
          UM, SO WHAT WILL GENERALLY HAPPEN IS THAT ACTION IS TAKEN AT THE LEGISLATURE, AND THEN, UH, THEY, UH, THAT FLOWS AND CASCADES TO THE PUBLIC UTILITY COMMISSION OF TEXAS. 
          AND FROM THERE, UM, IT IMPACTS ERCOT. 
          UM, ONE OF THE IMPORTANT ISSUES THAT THE LEGISLATURE HAS TAKEN UP AND THAT WE'VE OBVIOUSLY, AS I SAID, HAVE BEEN IN CONSULTATION ON ARE WHAT TO DO ABOUT THE EXTRAORDINARILY HIGH PRICES, THE SUSTAINED HIGH PRICES, UH, DURING THE WINTER WEATHER EVENT, AND THE, UH, SUBSEQUENT AND IMMEDIATE, UH, AFFORDABILITY CRISIS THAT WE, UH, HAVE AS A RESULT. 
          UM, SO THAT IS SOMETHING THAT'S TOP OF MIND FOR THEM. 
          THERE ARE, UM, THERE LOOKED TO BE SOME, UM, UH, PROGRESS THERE THAT MIGHT RESULT IN SOME OPTIONS FOR US. 
          BUT, UH, NOTHING'S FINAL TILL IT'S FINAL. 
          SO WE WILL SEE, UH, WHERE THAT LANDS. 
          UM, THE LEGISLATURE WAS ALSO FOCUSED ON A COUPLE OF OTHER THINGS RELATED TO COMMUNICATION AMONG, UH, STATE AGENCIES AMONG, UH, REGULATORY BODIES, THE PUBLIC, UH, AS WELL AS, UH, INFRASTRUCTURE, INFRASTRUCTURE OWNERS AND OPERATORS FROM, UH, GAS SYSTEM, UH, SUPPLIERS, TRANSMISSION AND, AND, YOU KNOW, PIPELINE OPERATORS TO, UH, POWER GENERATORS, GRID OPERATORS, UH, SO ON. 
          UM, OBVIOUSLY FOCUSED AS WELL ON, UH, WEATHERIZATION. 
          I'LL TALK A LITTLE BIT ABOUT OUR WEATHERIZATION, UH, IN A SECOND, AND WHAT WE ARE DOING, UH, IMMEDIATELY AS A RESULT IN WHAT WE HAVE PLANS TO DO. 
          UM, BUT THAT WAS A, AN ISSUE AS WELL, UH, FOR LOTS OF OTHER CRITICAL INFRASTRUCTURE. 
          GAS PIPELINE, UH, ISN'T, IS NOTABLE. 
          THEY COME, UH, COMES TO MIND. 
          UH, AND THEN OBVIOUSLY ONE THING THAT, AND WE KNOW THAT HAS BEEN IDENTIFIED HERE IN OUR COMMUNITY IS COMMUNICATION. 
          AND IT TURNS OUT THAT THAT'S KIND OF A WIDESPREAD ISSUE. 
          IT WAS TRUE NOT JUST HERE IN OUR COMMUNITY, BUT ALSO AT THE STATE LEVEL. 
          THERE ARE TOOLS THAT ARE AVAILABLE TO DIFFERENT PEOPLE, UM, YOU KNOW, SOME GROUP, BUT NOT AVAILABLE TO OTHERS IN AN EMERGENCY. 
          AND WHAT IT APPEARS IS THAT THERE WAS A GAP BETWEEN THE PEOPLE THAT KNEW THE STUFF THAT WAS WORTH KNOWING, AND, UM, THE PEOPLE THAT COULD ACTUALLY, YOU KNOW, PRODUCE AND DISTRIBUTE THOSE MESSAGES ON EXISTING SYSTEMS. SO, UM, I THINK RUDY WILL HAVE SOME THOUGHTS ON THAT IN A LITTLE BIT. 
          AND THEN THERE'S MORE TO COME KIND OF AT THE STATE, AT THE STATE LEVEL AS WELL, UH, AS TO MARKET STRUCTURAL CHANGES. 
          NOTHING, UM, HAS BEEN CHANGED YET, THOUGH IT'S POSSIBLE THAT THERE'S SOME SIGNIFICANT STRUCTURAL CHANGE. 
          UH, A COUPLE OF THINGS THAT HAVE COME UP ARE IDEAS THAT HAVE SURFACED IN THE PAST AND, UM, HADN'T MADE FORWARD PROGRESS, BUT IT'S POSSIBLE THAT THEY WOULD, UH, ADVANCE THOSE. 
          NOW, THE ULTIMATE QUESTION IS, WHAT DO YOU DO ABOUT, UH, CAPACITY? AND, UM, YOU KNOW, ONE, A COUPLE OF POSSIBLE SOLUTIONS TO THIS THAT HAVE BEEN PUT OUT THERE ARE, UH, MAYBE THE PROCUREMENT BY, UH, ERCOT, A MASSIVE AMOUNT OF BACKUP GENERATION THAT IS REALLY ONLY THERE IN THE EVENT OF A, YOU KNOW, UH, OUTLIER KIND OF EXTREME, UH, WEATHER EVENT. 
          SO THAT'S ONE IDEA. 
          ANOTHER IDEA HAS, UM, RELATED TO, UM, THE STRUCTURAL DESIGN OF THE MARKET. 
          THAT MIGHT 
          [00:40:01]
INCLUDE A CAPACITY PAYMENT COMPONENT. 
          UM, AND THEN THERE'S OTHERS, BUT THOSE ARE A COUPLE THAT, UM, WE'VE HEARD, AND YOU MIGHT'VE HEARD AS WELL, UM, AS TO WEATHERIZATION, AFTER THE 2011 WINTER WEATHER EVENT, THERE WERE THREE, UM, UH, SEPARATE ASSESSMENTS THAT WERE PERFORMED. 
          WE HAD, UH, WELL KNOWN AND REPUTABLE, UH, ENGINEERING FIRMS LOOK AT OUR WEATHERIZATION AND, UH, COME UP WITH SOME RECOMMENDATIONS. 
          UM, I THINK THE POINT'S BEEN MADE, AND I, I CERTAINLY HAVE MADE THE POINT PREVIOUS, I THINK DR. 
          MACKEY MENTIONED THIS, OR CHAIR DR. 
          MACKEY MENTIONED THIS, THAT, UM, YOU KNOW, THESE ARE ENGINEERED IN DESIGN SYSTEMS. UH, WHAT WORKS IN THE NORTHEAST WOULDN'T WORK HERE BECAUSE, UH, ONE OF THE THINGS THAT WE'RE TRYING TO DO IS GET, UH, HEAT, HOT AIR OUT OF OUR SYSTEMS AS MUCH AS POSSIBLE, BECAUSE USUALLY THE KIND OF STRESS THAT THOSE SYSTEMS EXPERIENCE IS IN THE, IN THE SUMMERTIME, AND IT WOULD BE HAZARDOUS TO OUR EMPLOYEES TO PUT THEM IN A ENCLOSURE THAT WAS REALLY HOT. 
          SO THAT'S ONE ASPECT OF IT. 
          UM, SO NOW RECOGNIZING THAT WE HAVE EXPERIENCED A WINTER PEAK THAT NOT ONLY RIVALED, BUT WE THINK WOULD'VE EXCEEDED OUR SUMMER PEAK, UM, WE KNOW THAT THAT'S SOMETHING THAT WAS GONNA HAVE TO CHANGE. 
          WE NEED TO LOOK AT THE FULL SPECTRUM, AND WEATHERIZATION CAN'T SIMPLY BE MAKING SURE THAT THERE'S OPEN AIR, UH, AND VENTILATION, BUT ALSO SOME OTHER THINGS. 
          AND, UM, AFTER THE LAST EVENT IN 2011, UH, THAT IMPACTED THE STATE, AS I MENTIONED, WE, WE SPENT, UM, A LITTLE MORE THAN $18 MILLION ON IMPLEMENTING THOSE, UM, UH, THOSE THINGS THAT WERE IDENTIFIED. 
          WE INTER IMPLEMENTED AND ADDRESSED EVERY SINGLE ONE OF THE THINGS IN EACH OF THOSE THREE REPORTS. 
          THE THREE REPORTS WERE ON DIFFERENT, UM, PARTS OF OUR SYSTEM. 
          ONE WAS ON THE MAIN FLEET THAT EXISTED AT THAT TIME. 
          UH, WE SUBSEQUENTLY BOUGHT RIO NAGAS, UM, IN SINE. 
          AND BECAUSE IT WASN'T INCLUDED IN THAT FIRST REPORT, WE THEN HAD A REPORT PERFORMED ON THAT ONE, TOO. 
          AN ASSESSMENT PERFORMED ON THAT ONE. 
          AND THEN SUBSEQUENT TO THAT, WE HAD A, UH, AN ASSESSMENT PERFORMED ON OUR COAL YARD. 
          UM, AND AS I SAID, WE'VE SPENT, UH, OVER $18 MILLION IMPLEMENTING, UH, EVERY SINGLE ONE OF THE THINGS THAT WERE IDENTIFIED IN THOSE ASSESSMENTS, EXCEPT THE COALY YARD, WHICH WAS DONE MORE RECENTLY, AND WE'RE STILL IN PROGRESS. 
          SO ALL OF THAT IS STILL ON TIME, ON BUDGET, AND WE EXPECT TO SPEND ANOTHER, UH, ALMOST $3 MILLION BY THE END OF NEXT YEAR TO IMPLEMENT ALL OF THE COALY YARD. 
          UM, THE COURTYARD, YOU KNOW, DIDN'T EXPERIENCE ANY WEATHERIZATION FAILURES. 
          I THINK THAT WOULD BE A OBVIOUS NEXT QUESTION. 
          UM, SO OUR ASSESSMENT WE'RE, WE ARE OWNED BY THE CITY OF SAN ANTONIO AND OUR, UH, OUR CUSTOMERS, WE ARE CONSERVATIVE BY NATURE IN TERMS OF HOW WE OWN AND OPERATE OUR ASSETS. 
          UM, THERE'S A, AN ENGINEERING ORGANIZATION CALLED THE, UM, AMERICAN, AND I'M LOOKING DOWN BECAUSE I, I KEEP FORGETTING THE, THE, IT, IT'S KIND, IT DOESN'T ROLL OFF THE TONGUE. 
          IT'S THE AMERICAN SOCIETY OF HEATING, REFRIGERATION, AND AIR CONDITIONING ENGINEERS. 
          IT'S CALLED, IT'S, UH, CALLED ASH RAY. 
          THEY ARE THE, UM, BODY THAT THINKS ABOUT VENTILATION, UM, AND, YOU KNOW, WEATHERIZATION AND THOSE KINDS OF THINGS. 
          AND THERE ARE STANDARDS THAT THEY PUT OUT FOR DIFFERENT PARTS OF THE UNITED STATES AND THE WORLD. 
          UM, OUR STANDARDS THAT WE, UH, ASSESSED OUR PLANTS UNDER WERE IN EXCESS OF THOSE BY A GOOD BIT. 
          UM, I WANNA SAY IT'S MAYBE LIKE 20 DEGREES FAHRENHEIT, 8.6 MILES AN HOUR WIND. 
          OUR UNITS WERE, UH, ASSESSED, UH, AT ZERO DEGREES FAHRENHEIT, UM, AND 30 MILES AN HOUR WIND, AND ONE OF OUR UNITS WAS NEGATIVE, NEGATIVE 10 DEGREES. 
          UM, BUT, UH, YOU KNOW, WE, SO AS A RESULT OF THAT, THAT WORK, WE WERE, UM, OPERATING 85% OF THE TIME THE UNITS THAT WE MANAGED AND WERE, UH, ATTEMPTING TO, TO RUN. 
          UH, AND OF THAT, UM, ANOTHER, YOU KNOW, 12, 12% OF THE PART THAT WAS OUT WAS DUE TO WEATHER RELATED ISSUES, BUT THERE WERE A COUPLE OF WEATHER RELATED ISSUES. 
          AND THAT REALLY POINTS TO THE FACT THAT, UM, YOU KNOW, YOU DESIGN THESE SYSTEMS, BUT THE LAST TIME THAT THIS, THIS CITY HAS SEEN WEATHER LIKE THAT WAS LONG, LONG BEFORE THOSE PLANTS WERE IN PLACE, AND CERTAINLY AF YOU KNOW, MUCH, UH, BEFORE WE PERFORMED THOSE UPGRADES. 
          THEREFORE, THERE WAS NO OPPORTUNITY TO, YOU KNOW, PUT THAT INTO PRACTICE AND SEE AS ANOTHER EXAMPLE. 
          I KNOW, UM, THE COMMITTEE HAS ASKED ABOUT THE PERFORMANCE OF S T P UNIT ONE. 
          WELL, THEY HAD A SENSING LINE THAT WAS, UM, NOT INSULATED, SUPPOSED TO BE, UH, I BELIEVE IT WAS NOT. 
          IT HAD BEEN THAT WAY FOR 30 YEARS. 
          AND, YOU KNOW, IT HAD NEVER FROZE. 
          IT, IT DID FREEZE THIS TIME. 
          UM, SO WITH A HUNDRED DEGREE, EXCUSE ME, WITH A HUNDRED PLUS HOURS OF, UH, TEMPERATURE BELOW FREEZING, WE EXPERIENCED A NUMBER OF THINGS THAT WE'D NEVER SEEN BEFORE. 
          FOR ONE, WE HAD AN EIGHT INCH, UH, WATER SUPPLY PIPE WITH MOVING WATER, UM, SUPPLYING OUR, UH, MILTON 
          [00:45:01]
B LEE EAST UNIT. 
          AND, UM, YOU KNOW, THAT FROZE. 
          YOU DON'T REALLY EXPECT TO SEE A PIPE OF THAT DIAMETER WITH MOVING WATER INSIDE FREEZE, BUT IT, IT DID, YOU KNOW, AND WE QUICKLY IDENTIFIED IT, T THOUGHT IT, UM, AND THEN INSULATED IT SO THAT IT STAYED IN OPERATION AFTER THAT. 
          UM, AND THAT GETS TO A POINT THAT PAUL MADE, AND I, YOU KNOW, YOU'LL, UH, UH, PLEASE EXCUSE ME, WHILE I JUST, UH, DO THE SAME AS PAUL DID. 
          WE HAD 163 EMPLOYEES THAT WERE, UH, ON SITE FOR THE DURATION OF THE EVENT. 
          YOU KNOW, WHILE THEIR, UH, FAMILIES WERE EXPERIENCING THE SAME THINGS THAT ALL THE REST OF US WERE. 
          UM, THEY WERE, UH, WORKING REALLY, REALLY HARD, TRYING TO BE SAFE, BUT KEEP THE, UH, AS MUCH POWER PUT ON THE GRID AS MUCH AS POSSIBLE. 
          THEY, UM, IN SOME CASES OPERATED OUT OF THE SEQUESTRATION FACILITIES THAT WE PUT INTO PLACE IN PREPARATION FOR THE GLOBAL PANDEMIC THAT WE'RE, YOU KNOW, THANKFULLY COMING OUT OF NOW. 
          UH, AND WE ARE APPRECIATIVE OF THEIR EFFORTS. 
          SO IF THEY'RE WATCHING, UH, THANK YOU FOR YOUR EFFORTS. 
          UM, NOW AS TO WHAT WE'RE DOING, UH, MOVING FORWARD, THERE ARE SOME IMMEDIATE THINGS AND THERE'S SOME LONGER TERM THINGS, UM, FROM AN IMMEDIATE, UH, UH, IMPROVEMENT STANDPOINT. 
          WE, UM, WE CALL INSTRUMENTATION AND CONTROLS. 
          IT'S, THEY'RE IN A LOT OF CASES, BOXES OR PROGRAMMABLE LOGIC CONTROLLERS AND THINGS THAT ARE PLACED, UH, THROUGHOUT THE PLANT THAT SEND IMPORTANT SIGNALS TO OPERATE, YOU KNOW, COMPONENTS OF THE PLANT. 
          AND NOT ALL OF THEM WERE IN ENCLOSED. 
          SO WE'RE, YOU KNOW, TAKING STEPS TO DO THAT. 
          WE HAVE, UM, WE DETERMINED THAT FOR A WEATHER EVENT OF THIS SIGNIFICANCE, WE DIDN'T HAVE ENOUGH ELECTRICAL OUTLETS NOR ENOUGH PLUGIN, UM, UH, WHAT THEY CALL SALAMANDERS, BUT THEY'RE PORTABLE, YOU KNOW, HEATERS AND, UM, YOU KNOW, ALWAYS BEEN ENOUGH FOR WHAT WE'VE EXPERIENCED BEFORE, BUT NOT ENOUGH FOR THIS CASE. 
          SO WE ARE TAKING STEPS TO ADD THAT. 
          NOW. 
          WE ARE ENHANCING OUR TEMPORARY ENCLOSURE PLANS. 
          WE HAVE PLANS TO PUT UP TEMPORARY ENCLOSURES. 
          THAT'S PART OF OUR, UH, WEATHER PREPARATION FOR WHEN WE SEE, UH, SIGNIFICANT WEATHER COMING. 
          BUT WE, UH, HAVE SOME LESSONS LEARNED OUTTA THAT, THAT WE ARE TAKING ACTION ON. 
          WE'RE LOOKING AT OUR, UH, CRITICAL SPARE PARTS INVENTORY LIST AND MAKING SURE THAT THAT'S, UM, WHAT IT NEEDS TO BE. 
          AND WE HAVE BACKUPS FOR ALL OF THE PARTS THAT MIGHT FAIL AND MIGHT HAVE A DIFFICULT TIME GETTING IN THE ROADS WERE ICE, UM, DIFFICULT TO GET A MANUFACTURER OR SUPPLY, UH, INTO THE CITY, AND THEN OVER TO OUR, OUR PLANTS. 
          SO WE WANNA MAKE SURE THAT WE HAVE ALL THOSE THINGS ON SITE. 
          UM, WE'RE EVALUATING THE OPTIONS AND THE RISKS TO INCREASE OUR ONSITE STORAGE OF, UM, OF CHEMICALS, OF DIFFERENT KINDS. 
          UM, YOU WANNA LIMIT THOSE, UM, FOR A LOT OF REASONS. 
          BUT, UH, BUT WE WANNA HAVE ENOUGH THINGS LIKE AMMONIA AND ACIDS, CAUSTICS, UH, THINGS THAT ARE USED FOR, UH, CLEANING OUR BOILER AND, AND THAT SORT OF THING. 
          UM, WE ARE LOOKING AT OUR SUPPLEMENTAL STAFFING PLANS TO MAKE SURE THAT WE HAVE, UH, A PLAN TO STAFF IN A SITUATION LIKE THIS THAT DOESN'T, UH, PUT OUR EMPLOYEES AT RISK. 
          THEY CAN'T WORK. 
          'EM, NOT ONLY IS IT, YOU KNOW, UH, UNFAIR TO THEM TO WORK, UH, YOU KNOW, THAT'S SEPARATE AND APART FROM THAT, IT'S UNSAFE. 
          SO BEFORE THEY GET TO A PLACE WHERE THEY CAN'T CONCENTRATE OR NOT MAKING GOOD DECISIONS CAN BECOME A HAZARD TO THEMSELVES OR OTHERS, WE WANNA MAKE SURE THAT WE CYCLE THEM OUT AND GET, UM, STAFFING IN, UH, IN TO BACK THEM UP. 
          UM, AND, AND ACTUALLY IN THE CASE OF, UH, IN SOME CASES AGAINST THE LAW, THERE'S, YOU KNOW, UH, LAWS THAT DICTATE THAT. 
          SO WE WANNA MAKE SURE THAT WE ARE FULLY STAFFED TO DO, UM, WHAT WE NEED TO DO IN THE EVENT OF AN EXTREME, UH, EMERGENCY THAT LIKE WE HAD, UM, THERE ARE SOME THINGS THAT ARE COMING, YET, THERE MAY BE REGULATORY STANDARDS THAT COME DOWN FROM THE, UH, UTILITY COMMISSION OR THE LEGISLATURE THAT, UM, WE HAVEN'T SEEN YET. 
          AND THAT'LL TAKE A LITTLE BIT OF TIME TO SEE. 
          SO WE ARE, AS I SAID, TAKING IMMEDIATE ACTION ON A NUMBER OF THINGS. 
          BUT, UM, IT MAY BE THAT WE GET MINIMUM, UH, TEMPERATURE STANDARDS OR WIND SPEED STANDARDS THAT ARE HANDED TO US, AND WE WILL, UH, YOU KNOW, A ACT ON THOSE AS WE RECEIVE THEM. 
          UM, I WILL SAY WE DO, AGAIN, HAVE A FAIRLY CONSERVATIVE, UM, TEMPERATURE AND WIND SPEED STANDARD AS IT IS. 
          SO IT'S POSSIBLE THAT OURS ALREADY CONFORMED IN THAT CASE. 
          WE'LL, UH, CONTINUE TO DO WHAT WE DO AND MAKE SURE THAT THEY ARE ASSESSED, UH, PROPERLY WITH ALL OF THE LESSONS THAT WE'VE LEARNED. 
          NOT JUST WE IN OUR FLEET, BUT THERE WILL BE LESSONS THAT WILL HAVE BEEN LEARNED BY THE INDUSTRY. 
          AND OF COURSE, WE ARE, UH, CONNECTED TO OUR INDUSTRY PEERS AND PARTNERS, AND WE'LL MAKE SURE THAT WE ADOPT WHATEVER THEY EXPERIENCED AS WELL HERE FOR OUR, UH, CUSTOMERS BENEFIT. 
          UM, SO I, I WANTED TO KEEP MY, UH, COMMENTS BRIEF. 
          THAT'S ALL I REALLY HAVE PREPARED TO SAY. 
          AND OF COURSE, WE HAVE, UH, OPPORTUNITY FOR QUESTIONS WHEN THERE'S TIME. 
          THANKS SO MUCH, FRANK. 
          GREAT JOB. 
          OKAY. 
          I GUESS, UH, RUDY, YOU'RE NEXT. 
          IT'S OKAY. 
          NO, THAT'S OKAY. 
          I CAN INTRODUCE HIM. 
          I KNOW , YES. 
          CHAIRMAN, MEMBERS OF THE COMMITTEE. 
          THANK YOU VERY MUCH FOR HAVING US HERE TODAY. 
          UH, IN 
          [00:50:01]
THE INTEREST OF TIME, I WANT TO GET TO YOUR QUESTIONS, SO I'M JUST GONNA MAKE A FEW KEY POINTS, AND THEN AS YOU ASK QUESTIONS, I'LL COME BACK UP AND GIVE YOU, UH, MORE CONTEXT. 
          NUMBER ONE, NOBODY CARES ABOUT THE EXPERIENCE OUR CUSTOMERS HAD DURING WINTER STORM YURI THAN THE FOLKS SITTING IN THIS ROOM, MYSELF INCLUDED. 
          AS CHIEF CUSTOMER ENGAGEMENT OFFICER AT C P S ENERGY, I'M ULTIMATELY RESPONSIBLE FOR THE, THE EXPERIENCE OUR CUSTOMERS HAVE. 
          UH, AND SO, UH, I WILL TELL YOU THAT, UH, IT WAS A, IT WAS A TOUGH WEEK ON THEM, AND, UH, WE, WE, UH, CERTAINLY, UH, ACKNOWLEDGED THAT, UH, WE'VE GOT WORK TO DO, UH, AS WE MOVE FORWARD FROM HERE. 
          WE USED EVERY TOOL IN OUR TOOLBOX, UH, IN TERMS OF COMMUNICATIONS. 
          AND, AND I WON'T GET INTO THE NUMBERS, UH, BUT I WILL SAY THAT IF ONE CUSTOMER WAS OUT THERE THAT DIDN'T GET THE MESSAGE, WE GOT WORK TO DO. 
          AND SO, YOU KNOW, IF WE DON'T HAVE THE RIGHT TOOLS IN THE TOOLBOX, THEN WE GOTTA GO PUT MORE TOOLS IN THE TOOLBOX, UH, TO, AND WE GOTTA DO THAT TOGETHER, UH, AT THE END OF THE DAY SO THAT, UH, WE'RE, WE'RE THINKING ABOUT THIS AS BROADLY AND AS COLLABORATIVELY, UH, AS WE POSSIBLY CAN. 
          WE, WE, I, I AM PROUD OF THE FACT THAT, YOU KNOW, OUR SYSTEMS ALLOW US TO PRETTY MUCH HIT A BUTTON AND GET TO ROUGHLY 650,000 OF OUR CUSTOMERS, ASSUMING THE INFORMATION IN OUR SYSTEM IS RIGHT. 
          AND I THINK WE CAN BUILD UPON THAT. 
          I THINK WE HAVE, UH, A REALLY GOOD METHOD FOR IDENTIFYING THOSE WHO ARE, UH, OF CRITICAL CARE NATURE, THOSE WHO ARE ON LIVE SEEING SUSTAINING EQUIPMENT. 
          WE NEED A SPECIFIC, UH, CALL TO THOSE CUSTOMERS TO LET THEM KNOW THAT, UH, IF THEIR EQUIPMENT IS FAILING TO GET TO A HOSPITAL OR GET TO A MEDICAL CARE PROVIDER, AND I THINK WE CAN BUILD ON THAT. 
          UH, SO, UH, I, I JUST WANT TO GET UP HERE AND, AND MAKE SURE THAT THE COMMITTEE RECOGNIZES THAT WHEN WE THINK ABOUT WHAT WE EXPERIENCED AND, AND I WAS PAULA'S DESIGNATE AT, AT THE, UH, EMERGENCY OPERATIONS, ON THE EMERGENCY OPERATIONS CALL TWICE A DAY, UH, THROUGHOUT THE, THE EVENT, I THINK THERE'S PLENTY, UH, OF, OF MORE WORK WE CAN DO TOGETHER, UH, BETWEEN THE CITY AND THE COUNTY, C P S ENERGY SAWS AND, AND ALL THE RELEVANT, UH, LOCAL ENTITIES THAT, THAT HAVE TO WORK TOGETHER TO, TO GET THROUGH, UH, UH, EVENTS LIKE THIS. 
          SO, UH, WE'RE GONNA STAY FOCUSED ON, UM, THE, THE WORK THAT WE'RE DOING WITH ERCOT. 
          YOU KNOW, WE DIDN'T HAVE ACCESS TO THE AMBER ALERT, AMBER ALERT SYSTEM. 
          WE ARE CREATING THAT OPPORTUNITY, UH, AS WE GO FORWARD WITH OUR LEGISLATORS TO BE ABLE TO HIT A BUTTON AND, AND FORCE A MESSAGE OUT, WHICH WE DIDN'T HAVE THE CAPABILITY THROUGH, UH, THIS PARTICULAR EVENT. 
          SO I THINK THAT'S A HUGE STEP IN THE RIGHT DIRECTION. 
          UH, WE WILL CONTINUE WORKING ON OUR COLLABORATION WITH OUR LOCAL PARTNERS IN THE COMMUNITY. 
          WE'RE GONNA CONTINUE EDUCATING OUR CUSTOMERS, UH, TO BE AWARE OF WHAT'S GOING ON, UH, SO THAT THEY CAN MAKE DECISIONS THAT, UH, FOR THEM AND THEIR FAMILIES, UH, AS EVENTS OF THIS NATURE ARISE. 
          AND WE'RE GONNA CONTINUE WORKING, UH, ON OUR COMMUNICATIONS SYSTEMS. AS I'VE SAID, WE'VE ALREADY STARTED PILOTING A PROACTIVE TEXT MESSAGE THAT MANY OF YOU RECEIVE WHEN WE HAVE WEATHER COMING IN. 
          UH, THAT LETS YOU KNOW THAT WE'RE READY AND, AND TELL YOU WHAT WE'RE SEEING AND, AND WHAT THE IMPACT IS TO OUR CUSTOMERS AS WE GO. 
          I THINK WE CAN BUILD ON THAT. 
          SO, UH, MR. CHAIRMAN, I'M GONNA STOP THERE. 
          I'LL TURN IT BACK OVER, UH, TO PAULA, AND WE WILL BE READY TO ANSWER ANY QUESTIONS THAT YOU HAVE. 
          THANK YOU. 
          THANK YOU, RUDY. 
          MR. CHAIRMAN, I, I, I HAVE A QUESTION SURE. 
          BEFORE CALL START. 
          SURE. 
          DO WE HAVE A EMERGENCY OPERATING MANAGEMENT TEAM? YOU KNOW, THAT, THAT WHERE THE STALLS AND C P S AND THE CITY OR THE COUNTY, YOU KNOW? YES, SIR. 
          BECAUSE I KNOW WHEN I WAS IN HOUSTON AREA MM-HMM. 
          THAT WE HAD ONE THAT WE ATTENDED, RIGHT. 
          WE MADE MAKE THE DECISIONS TOGETHER WHEN THERE WAS A, A PROBLEM, SO WE COULDN'T BLAME ANYONE. 
          YEAH. 
          WE, WE, WE DID IT TOGETHER. 
          SO, I DON'T KNOW. 
          NO, YOU'RE DR. 
          MACKEY, YOU'RE, YOU'RE DEAD ON POINT. 
          YOU GOT IT. 
          I JUST, YOU GOT IT. 
          AND THAT'S WHAT WE, WE NEED, AND THAT'S WHAT WE'RE SUPPOSED TO HAVE. 
          AND WE'RE GONNA TRY TO WORK TO GET IT. 
          , YOU'RE WAY AHEAD OFF NO, NO, NO. 
          ASK QUESTION. 
          NO, NO. 
          YOU, YOU, YOU KNOW WHERE WE'RE GOING. 
          I'M, YOU'RE WRONG. 
          GO AHEAD, PAUL. 
          NO, SIR. 
          I'M JUST STANDING HERE TO FACILITATE. 
          OH, OKAY. 
          AND WE'LL ALL COME BACK AND FORTH AS YOU HAVE DIFFERENT QUESTIONS. 
          SURE. 
          LET, LET ME JUST, UH, KIND OF TELL THE GROUP HOW WE'RE GONNA PROCEED SINCE WE HAVE SO MANY FOLKS HERE. 
          UM, I'M GONNA TALK ABOUT, UH, PRICING AND PRODUCTION, OUR GENERATION, AND THEN ANNA'S GONNA TALK ABOUT DEMAND MANAGEMENT AND COMMUNICATIONS. 
          AND, AND I THINK EVERYONE NEEDS TO BE AWARE THAT AS WE'VE GONE THROUGH THIS, THIS HAS BEEN AN EXTREMELY TRANSPARENT PROCESS ON BOTH SIDES. 
          SO THERE'S NOT GONNA BE A LOT OF, YOU KNOW, EARTH SHAKING STUFF. 
          I MEAN, BOTH SIDES, THEY'RE WORKING ON THIS PROBLEM. 
          UH, C P S AND THE COMMITTEE, WE'VE, WE'VE, UH, BEEN FULLY OPEN AS TO WHAT WE'RE GOING AT. 
          SO I DON'T THINK, WE'LL, UH, WE'RE NOT TRYING TO SURPRISE ANYBODY. 
          AND BY SOME OF THE QUESTIONS WE'LL HAVE TODAY, WHICH ARE REALLY JUST FOLLOW UP QUESTIONS, I THINK WE'LL GET A BETTER IDEA OF, OF WHERE WE'RE GONNA BE COMING OUT ON THE REPORT. 
          SO 
          [00:55:01]
FIRST I'LL TALK AND, AND I THINK BOTH OF THOSE AREAS ARE UNDER THE CONTROL OF FRANK. 
          UH, SO IF YOU DON'T MIND, FRANK, UH, RETAKING THE PODIUM. 
          FIRST OF ALL, LET ME JUST TELL YOU HOW GLAD I AM. 
          YOU'RE IN YOUR NEW JOB, . 
          I REMEMBER WORKING WITH YOU ON, UH, THE GAS PLANT AND OTHER THINGS, AND YOU DID A GREAT JOB. 
          YOU 12 YEARS YEARS AGO, SO YOU'RE STILL DOING IT OKAY. 
          ON, ON PRICING. 
          YOU'RE ABSOLUTELY RIGHT. 
          WE'RE LIVING IN A, IN AN ENVIRONMENT, UH, THAT IS, UM, VERY DIFFICULT ENVIRONMENT. 
          WE HAVE A HYBRID MARKET. 
          UH, WE'VE GOT POWER PRODUCERS AND WE'VE GOT, UH, MUNICIPAL UTILITIES AND RES LIKE US. 
          SO IT IS DIFFICULT AND, AND THE PRICING WILL BE IMPORTANT. 
          AND I CAN TELL YOU FROM, FROM OUR WORK, UH, WHILE I KNOW Y'ALL HAVE WORKED A LOT ON THE, THE BACK END OF THE, OF THE ACTIONS BY THE P U C AND ERCOT KEEPING THE, UM, UH, THE FORCED PRICE OR THE, OR WHATEVER YOU WANT TO CALL IT, THE, UM, UH, ARTIFICIAL PRICE UP AT 9,000 TOO LONG. 
          UH, WE'RE GOING TO BE FOCUSING ON THE FRONT END OF THAT. 
          I THINK THERE WAS APPROPRIATE, UM, UH, PRICE SIGNALS COMING FROM THE MARKET, UH, THAT TOLD 'EM THAT THEY DIDN'T NEED TO DO THAT. 
          SO I APPRECIATE YOUR COMMENTS ON THAT. 
          AND, UH, WE WILL BE PUTTING THAT IN OUR REPORT ON THE PRICING. 
          UH, WE DO HAVE A FEW MORE THINGS COMING BACK TO YOU. 
          UM, BUT MY, UH, AND THAT'S JUST CLARIFICATIONS. 
          UH, WE'RE STILL TRYING TO TIE IN THE, UH, WHAT I CALL THE ERCOT TYPE TRANSACTIONS DURING THE EVENT AS OPPOSED TO SPOT MARKET GAS TRANSACTIONS OR OTHER CONTRACT TRANSACTIONS. 
          AND WE'LL BE DOING THAT. 
          AND I WANT TO THANK YOU FOR YOUR, YOUR HELP ON THAT. 
          ON THE, UH, ON THE PRODUCTION SIDE, UH, I WOULD LIKE, UH, UH, TO TALK ABOUT, YOU KNOW, TWO AREAS. 
          UH, I CLEARLY UNDERSTAND THAT, UM, WE, WE HAD SOME, SOME PLANTS DOWN FOR MAINTENANCE AND WE'LL, UH, BE TALKING ABOUT THAT IN OUR REPORT. 
          UM, BUT, AND WE HAD SOME PLANTS THAT HAD FAILURES, AS YOU MENTIONED ON THE, THE EIGHT INCH LINE THAT FROZE UP. 
          THOSE HAVING HAPPENED, UH, WE STILL ARE NOT SURE WE WOULD'VE GOTTEN GAS OR IF WE GOT IT, WE MIGHT'VE GOTTEN NATURAL GAS AT A VERY HIGH PRICE. 
          SO WE'LL TALK ABOUT THOSE IN THE REPORT, AND I DON'T THINK THERE NEEDS TO BE ANY, UM, ATTENTION TO THAT RIGHT NOW, TAKE UP PEOPLE'S TIME. 
          BUT I WOULD LIKE TO TALK A LITTLE BIT ABOUT THINGS THAT WERE EITHER OUR, UNDER OUR DIRECTOR, INDIRECT CONTROL, UH, AND HAVE YOU, UM, KIND OF WALK THROUGH FOR FOLKS, UH, WHAT HAPPENED WITH THE, UM, WITH SPRUCE ONE AND WITH, WITH, UH, UH, SOUTH TEXAS. 
          I THINK IT WAS, UH, THE, THE NUMBER ONE UNIT THERE ALSO. 
          AND, AND, UH, I DO APPRECIATE THE ANSWERS THAT WE GOT, AND I APPRECIATE, UH, FOLKS GETTING BACK WITH US. 
          BUT THESE ARE, THIS IS SOMETHING THAT PEOPLE ARE, ARE LISTENING TO, ARE GONNA WANT TO HEAR IT FROM YOU, NOT ME, , BECAUSE YOU'RE THE MAN. 
          I'M NOT, I, AND YOU KNOW, WHAT HAPPENS WITH THIS. 
          SO TAKE EITHER ONE OF THOSE, KIND OF WALK US THROUGH WHAT HAPPENED WITH THOSE TWO EVENTS, AND I APPRECIATE IT. 
          I'LL TURN IT OVER TO YOU, FRANK. 
          THANK YOU. 
          THE, UH, I'LL START WITH SPRUCE ONE, EXCUSE ME. 
          UH, SO THE EVENT AT SPRUCE ONE STARTED WHEN, UH, A, UH, PROGRAMMABLE LOGIC CONTROLLER, ONE OF THOSE INSTRUMENTATION AND CONTROL TYPE DEVICES, UH, FAILED. 
          THERE IS A BACKUP IN PLACE, BUT THE SYSTEM THAT TELLS THAT OVERALL SYSTEM TO USE THE BACKUP, UH, IT, IT DIDN'T POINT LIKE IT SHOULD HAVE BACKED TO THE BACKUP, UH, P L C. 
          SO WHEN THAT HAPPENED, UM, WE HAD THE, IT, IT CAUSED ISSUES WITH OUR, UH, FORCE DRAFT FAN, WHICH PUSHES AIR INTO THE BOILER. 
          AND BOILERS ARE REALLY BIG AND THEY'RE REALLY HOT, AND THEY GET, UH, THEY, THEY COULD BE DANGEROUS IF THEY GET OVER PRESSURE. 
          SO WHEN THERE'S AN IMBALANCE IN PRESSURE IN THE BOILER, IT, IT TRIPS THE UNIT OFFLINE TO AVOID A CATASTROPHIC, UH, THING. 
          LOTS OF PROTECTION SYSTEMS ACROSS, UH, POWER PLANTS AND, UH, ELECTRICAL SYSTEMS THAT, UH, LIKE THIS ONE. 
          UM, AS A RESULT OF THAT, UH, TRIP, THE, UM, THERE'S A LINING THAT ACCUMULATES IT INSIDE OF THE BOILER THAT, THAT LINING, UH, FROM THE COMBUSTION, UH, IT FELL, IT, IT, AND OVERWHELMED. 
          UM, IT'S, IT'S CALLED SLAG. 
          SO THE SLAG FELL INTO THE SUBMERGED, UH, SCRAPER CONVEYOR, AND IT WAS TOO MUCH. 
          IT HAPPENED ALL AT ONCE, AND IT WAS TOO MUCH, UH, FOR THAT, UH, SCRAPER CONVEYOR TO REMOVE THAT BOTTOM ASH, UH, THE WAY IT'S SUPPOSED TO. 
          AND AS A RESULT THAT, UH, THAT MEANS THAT THE UNIT IS NOT ABLE TO BE OPERATED BECAUSE YOU CAN'T REMOVE THAT BOTTOM ASH. 
          UM, SO THE FIX WOULD'VE BEEN TO, UH, TAKE THREE DAYS TO TAKE IT DOWN 
          [01:00:01]
ENTIRELY, AND THEN, YOU KNOW, CORRECT THE ISSUES WITH A SUBMERGED SCRAPER SCRAPER CONVEYOR. 
          UH, BUT OBVIOUSLY THAT WAS NOT POSSIBLE. 
          THAT HAPPENED ON, UH, THE 14TH AT, UH, YOU KNOW, IN THE AFTERNOON ON THE 14TH. 
          AND AT THAT TIME WE'RE, YOU KNOW, LOOKING AT, UH, VERY COLD WEATHER, WE KNOW THAT IT IS NOT GONNA BE AN ACCEPTABLE THING TO TAKE THE UNIT DOWN. 
          SO WE MAKE THE, UH, UH, KIND OF THE EMERGENCY DECISION TO WORK WITH THE, UH, EQUIPMENT MANUFACTURER TO GET AS MUCH GENERATION AS WE POSSIBLY CAN BACK ONLINE. 
          AND THE WAY THAT WE DID THAT WAS, UH, DETERMINED HOW MUCH, UH, BOTTOM ASH WAS POSSIBLE TO ACCUMULATE WITH INSIDE OF THE BOILER BEFORE YOU CAUSE THE CATASTROPHIC FAILURE, AND MAKE SURE THAT WE DON'T ACCUMULATE THAT MUCH. 
          SO WE BURNED AS MUCH GAS AS WE COULD, AND THIS IS, UH, GAS IS NATURAL. 
          GAS IS ABLE TO BE BURNED IN THE BOILER TO, UH, IT'S USUALLY FOR STARTING PURPOSES, A A LITTLE BIT LIKE THE GAS LIGHTER IN A FIREPLACE IS, IT'S NOT ENOUGH TO RUN IT AT FULL, UH, CAPACITY, BUT IT'S ENOUGH TO, YOU KNOW, CREATE SOME CAPACITY. 
          SO WE DID THAT AND SUPPLEMENTED IT WITH AS MUCH COAL AS WE COULD TO GET AS MUCH CAPACITY AS WE COULD. 
          SO ON GAS ALONE, IT WAS ABLE TO PRODUCE AT 70 MEGAWATTS. 
          THEN ONCE WE WERE ABLE TO, UH, ADD SOME COAL, LIMITED COAL OPERATION, WE GOT UP NEAR 250 MEGAWATTS. 
          SO BY THE NEXT DAY ON THE 15TH AT 8:30 PM UH, WE WERE ABLE TO START THAT UNIT AND BRING IT FROM, UH, 70 MEGAWATTS TO 250. 
          UH, THERE WAS A SUBSEQUENT ISSUE RELATED TO, UM, BLOCKAGE IN A SLURRY LINE, UH, THAT FEEDS A, A PART OF OUR ENVIRONMENTAL CONTROL SYSTEM. 
          AND THIS BLOCKAGE, UH, WOULD'VE RESULTED IN, IF IT HAD BEEN ALLOWED TO PERSIST, WOULD'VE, UH, RESULTED IN, UH, A PH INCREASE THAT WOULD'VE, UH, THINNED THE WALLS OF THE, OF THAT PIPE, POTENTIALLY RENDERING IT, INOPERABLE, POTENTIALLY BRINGING THE PLANT DOWN. 
          AND, UM, WE COULDN'T ALLOW THAT TO HAPPEN. 
          AND THERE'S NO REAL TELLING HOW LONG IT WILL TAKE TO THAT FOR THAT TO HAPPEN. 
          SO WE BROUGHT THE UNIT BACK DOWN FOR A BIT TO, UH, DEAL WITH THAT. 
          AND THEN BY THE 17TH, AT TWO O'CLOCK IN THE AFTERNOON, IT WAS, UH, RESUMED OPERATIONS WITH GAS AND AND COAL AT 250 MEGAWATTS. 
          AND THEN IN THE DAYS THAT FOLLOWED, WE RETURN IT TO NORMAL OPERATION. 
          OKAY, THANK YOU. 
          YES, SIR. 
          CAN I ASK A QUESTION? ABSOLUTELY. 
          UH, ON THAT CIRCUIT MIC, I'M SORRY. 
          MIC. 
          YEAH, WE, WHY DON'T YOU SLIDE UP HERE ON THE TABLE, IF YOU DON'T MIND. 
          I JUST HAVE A QUESTION ON THIS FRAME. 
          UH, MR. DORAN, UH, WHEN, WHEN, WHEN IT, IT WENT DOWN THERE, WHAT, IS THERE SOME PREVENTATIVE MAINTENANCE WE COULD HAVE DONE TO STOP THAT FROM BUILDING THAT RESIDUAL AT THE BOTTOM AND THAT COAL? DO YOU THINK IT'S SOMETHING THAT WE COULD HAVE DONE? THAT'S NUMBER ONE. 
          AND NUMBER TWO, WHEN THAT, WHEN IT CLOGS UP ON THAT, IS THERE PROCEDURES THAT WE CAN GO THROUGH, LIKE DYNAMITE IN IT OR, OR DO SOMETHING LIKE THAT? BECAUSE I'VE BEEN TALKING TO PEOPLE AND THERE'S OTHER OPTIONS THAT ARE OUT THERE THAT WE COULD HAVE PREVENT THAT. 
          IS IT SOME OTHER, HOW, HOW ARE WE GONNA PREVENT THAT FROM HAPPENING AGAIN? I'M JUST SAYING SOME, SOMETHING LIKE THAT. 
          YES, SIR. 
          SO, UH, IT IS STANDARD PROCEDURE TO DO THINGS LIKE, YOU KNOW, DYNAMITE, UH, TO ELIMINATE ALL OF THE SLAGGING THAT WOULD OCCUR INSIDE THE BOILER. 
          AND, AND IT IS PART OF OUR, UM, PREVENTATIVE MAINTENANCE PROGRAM TO, UM, DO TWO THINGS. 
          I MEAN, CLEAN THE, THE ASH THAT'S, UH, COME OFF OF THE INSIDE OF THE BOILER AND THAT, YOU KNOW, SUBMERGED SCRAPER CONVEYOR. 
          UM, AND THEN, YOU KNOW, LIKE I SAID, TO DO PERIODIC DE SLAGGING OF THE, OF THE BOILER. 
          UM, I THINK YOU, YOU RAISE A, A GOOD QUESTION ABOUT WHETHER OR NOT THERE, IT'S AN INVOLVED PROCESS THAT DYNAMITE IT. 
          OBVIOUSLY, IT'S NOT SOMETHING YOU CAN DO, YOU KNOW, QUICKLY, BUT IT'S A GOOD QUESTION ABOUT WHETHER OR NOT THERE WAS MORE THAT WE COULD DO IN ORDER TO, UM, MAKE SURE THAT FOR INSTANCE, THERE IS, YOU KNOW, NOTHING AT ALL ON THAT SUBMERGED SCRAPER CONVEYOR OR, OR SOMETHING. 
          I'LL, I'LL TAKE THAT. 
          UH, WELL QUESTION. 
          YOU KNOW, WE ARE LOOKING AT THAT AND, AND WE SHOULD BE PREPARED AND PREVENTATIVE MAINTENANCE BECAUSE WE HAVE TWO SEASONS. 
          IT'S SUMMER BECAUSE WE, WE'LL FOCUS ON THE WINTER WHEN THE SUMMER'S COMING. 
          WE GOTTA MAKE SURE THE SUMMER'S COVERED TOO, AND, AND THEN WE'LL DO THE PREVENTATIVE MAINTENANCE BETWEEN THE SUMMER AND THE WINTER. 
          AND, AND MAYBE WE COULD KEEP THAT CLEANED OUT AND, AND THINGS THAT PREVENTATIVE MAINTENANCE AND BE PREPARED FOR THAT WINTER FOR THAT COLD. 
          YES, SIR. 
          THANK YOU. 
          AND, AND ONE THING I I WILL ALSO SAY THAT I, I SHOULD HAVE SAID IS THAT, UM, OF COURSE, IT'S A KNOWN THING THAT YOU'RE GONNA GET SLAG AND YOU HAVE TO CLEAN IT. 
          UM, SO THAT, THAT WASN'T A SURPRISE. 
          WHAT THE SURPRISE TO US WAS THE, UH, THE TRIP AND BECAUSE IT'S BONDED, UM, AND ALSO IT'S VERY HOT, AND IT'S, IT'S IF IT, IF IT COOLS, UM, AND IT COOLS FAST, IT DOESN'T NECESSARILY BOND TO THE INSIDE OF THE, THE BOILER. 
          IT, IT DIDN'T WARM OR COOL GENTLY, IT, IT WILL CONTRACT AT A DIFFERENT, UH, RATE THAN THE, THAN THE INSIDE OF THE VESSEL, YOU KNOW, THE BOILER ITSELF. 
          AND THEN IT WILL, YOU KNOW, CRACK AND FALL. 
          AND THAT'S KIND OF WHAT HAPPENED. 
          BUT I, I, 
          [01:05:01]
I TAKE YOUR QUESTION. 
          APPRECIATE IT. 
          UM, THANK YOU. 
          YES, SIR. 
          SO, AS, AND I THINK THAT THAT PRETTY WELL, OTHER THAN THE TALKING ABOUT THE WET GAS SCRUBBER AND, YOU KNOW, HAVING TO PUT YOU SOME LIME IN THERE TO KEEP THE PH DOWN, WE, WE, WE, WE THINK THAT'S AN ANCILLARY THING TO IT. 
          AND DR. 
          MACKEY, THANK YOU VERY MUCH FOR YOUR QUESTION. 
          OKAY. 
          LET'S, UM, CAN WE MOVE TO SOUTH TEXAS? YES, SIR. 
          NOW, OKAY. 
          YEAH. 
          AND, AND I, UH, I HAVE A, A LESS DETAIL ON THAT, UM, UH, FAILURE. 
          I, OKAY. 
          I CAN TELL YOU IN GENERAL WHAT HAPPENED. 
          THERE WAS A, A PRESSURE SENSING, UH, UH, TUBE. 
          UH, AND IT, YOU KNOW, IT WAS, UH, SUPPOSED TO BE WEATHERIZED, UM, HEAT TRACED AND INSULATED. 
          UM, AND WHAT HAPPENS IS THESE, UH, FOR FOLKS WHO MAY NOT KNOW, IT PASSES INFORMATION ABOUT THE, UH, PRESSURE STATUS OF THE, UM, OF SOMETHING IN, IN THIS CASE, UH, THAT SOMETHING IS THE TYPE OF THING THAT WHEN IT'S UNKNOWN OR YOU GET A ERROR, THEN A NUCLEAR UNIT, WHICH, YOU KNOW, OBVIOUSLY SAFETY IS NUMBER ONE. 
          I MEAN, IT'S NUMBER ONE FOR ALL OF US, BUT EVEN THE LEVEL OF SAFETY AT A NUCLEAR UNIT IS MUCH HIGHER, UH, JUST THAN MOST OF US REALIZE. 
          UM, THAT CAUSED THE UNIT TO, TO TRIP OFFLINE, AND THEN THEY HAD TO RESTORE IT OPERATIONS. 
          WE, WE, WE DON'T WANT TO, UH, WE DON'T PUT YOU IN A BAD PLACE. 
          AND, AND I WAS FORTUNATE ENOUGH TO GET TO TALK TO, UM, SOME FOLKS THERE AT C P S ON THAT. 
          THEY WERE VERY HELPFUL. 
          AND, UH, SO, UH, WHAT I'M UNDERSTANDING, AND, AND AGAIN, I WILL ABSOLUTELY STAND CORRECTED, AND I DO HAVE A COUPLE OF TECHNICAL QUESTIONS ON THAT. 
          AND, UH, THE LINE WAS SENSING, UH, THE, THE INLET PRESSURE ON THE FEED WATER PUMPS TO THAT'S RIGHT. 
          TO THE STEAM GENERATOR. 
          AND, UH, IT, MY, I DO HAVE A QUESTION AS TO WHETHER THOSE PUMPS ACTUALLY WERE KNOCKED OFFLINE BY THAT THINKING IT WAS FROZEN, OR THINKING IT, THEY, THEY HAD DROPPED PRESSURE AND WE ALL KNOW WE HAVE TO KEEP A PRESSURE ACROSS THE PUMP. 
          BUT, UM, ON TOP OF THAT, I'M NOT SURE WHETHER THE, WHETHER THEY ACTUALLY DID DROP, UH, THOSE PUMPS OFF. 
          AND IF THE PRESS, IF THE LEVEL IN WHAT I CALL A HEAT EXCHANGER IN THE REFINERY, BUT WHAT Y'ALL CALL A STEAM GENERATOR DID ACTUALLY DROP, UH, TAKING THAT, UH, TEMPERATURE AWAY FROM THE REACTOR WATER. 
          UH, SO THOSE QUESTIONS WE, WE WILL FOLLOW UP ON, AND IF SOMEBODY COULD JUST GIMME A PHONE CALL, I'LL, I'LL GET THOSE. 
          AND, BUT THAT BOTH OF THOSE EVENTS, UM, AND OF COURSE, I, I UNDERSTAND YOU'VE GOT THE PRICING SIDE TOO, THE PERSONS YES, SIR. 
          BOTH OF THOSE EVENTS WERE, UM, OVER THAT TIME PERIOD, YOU KNOW, WE'RE, WE'RE STILL RUNNING THE NUMBERS, BUT IT WAS SOMEWHERE BETWEEN 80 AND A HUNDRED MEGAWATTS THAT OF, OF GENERATION THAT WE LOST BETWEEN THOSE TWO UNITS. 
          AND THE WAY WE'RE LOOKING AT IT, AND CORRECT ME IF I'M WRONG, IS THAT THAT'S, THAT'S A NUMBER OF MEGAWATTS THAT WE COULD HAVE, UH, THE VALUE OF THOSE MEGAWATTS WERE PLACED ON IT ARTIFICIALLY, I WILL ADD BY THE, BY THE GOVERNMENT, UH, AT $9,000. 
          SO, UH, IN OUR WORK, UH, WE ARE USING, UH, $9,000 OF THE OPPORTUNITY COST, UH, OF THAT LOSS OF THOSE UNITS. 
          AND IF THAT'S INCORRECT, THEN I, WE NEED TO GET THAT UNDERSTOOD AND I NEED TO BE CORRECTED. 
          YES. 
          UM, THAT THAT'S NOT INCORRECT. 
          AND WE WILL WORK TO, THERE'S ALWAYS SOME NUANCES. 
          WE'LL OBVIOUSLY WORK WITH YOU AS WE HAVE, BUT I WOULD ALSO SAY THAT IT'S NOT, YOU KNOW, IF THE PRICES HAD BEEN A HUNDRED DOLLARS, BUT WE WERE, YOU KNOW, LOAD SHE SITUATION, UH, ALL THE SAME. 
          WE, WE'VE GOTTA GET THAT, YOU KNOW, THAT POWER GENERATED. 
          NO, NO, I TOTALLY UNDERSTAND THAT. 
          EXCEPT, UH, THE GOVERNMENT PUT US AT A ROOT. 
          WE WE'RE NOT JUMPING OUTTA ONE STORY AND BREAKING OUR ANKLE, WE'RE UP 40 STORIES AND KILLING OURSELVES. 
          SO TOTALLY AGREE. 
          YES, SIR. 
          IT'S A BIG DIFFERENCE. 
          YEAH. 
          YES, SIR. 
          OKAY. 
          OKAY. 
          UH, AT THIS POINT, UH, I'M GOING TO TURN IT OVER TO ANNA, AND SHE'S GONNA TALK ABOUT DEMAND MANAGEMENT AND COMMUNICATIONS. 
          AND THANK YOU VERY MUCH, FRANK. 
          APPRECIATE YOU, APPRECIATE YOU ONCE AGAIN. 
          APPRECIATE IT. 
          THANK YOU. 
          GOOD REPORT. 
          THANKS. 
          THANK YOU, REID. 
          UH, THANK YOU, PAUL OR, OR WHOEVER, BUT BOTH OF US. 
          I, I WANNA THANK YOU ALL FOR, FOR BEING HERE AND YOUR BOARD MEMBERS AS WELL. 
          THAT'S, THAT'S WONDERFUL. 
          AND THANK YOU FOR, FOR YOUR WORDS. 
          UM, I KNOW MY COLLEAGUES WILL ALSO HAVE A LOT OF QUESTIONS ON THESE AREAS, AND THEY'RE, THEY'RE DYING TO, TO JUMP IN. 
          UH, BUT I'LL, I'LL ASK A FEW FIRST ON THE, UH, DEMAND, UH, MANAGEMENT SIDE. 
          SO WE KNOW THAT YOU HAVE A PHENOMENAL PROGRAM IN THE SUMMER FOR DEMAND MANAGEMENT. 
          UM, YOU LOOK CONFUSED. 
          RUDY, IS THAT ? AM I, I'M QUITE SURE IF YOU WERE GONNA GO TO  OR, OR, OR, UH, DEMAND RESPONSE, SO, OH, SORRY. 
          WE WERE BOTH PREPARED. 
          UM, SO I WENT THROUGH AND LOOKED AT YOUR RESPONSES FOR OUR, OUR DEMAND RESPONSE QUESTIONS. 
          UH, BUT YOU SPOKE ABOUT LOAD SHED THE WHOLE TIME. 
          SURE. 
          SO WE WERE ABLE TO UTILIZE OUR DEMAND RESPONSE 
          [01:10:01]
RESOURCES THROUGHOUT THE ENTIRETY OF THIS EVENT. 
          AND I'LL, I'LL GIVE YOU, I'LL GIVE YOU SOME, UH, STATISTICS HERE. 
          WAIT, MAYBE I'M CONFUSED. 
          COULD YOU DEFINE DEMAND RESPONSE VERSUS LOAD CHECK? YEAH, SO WE HAVE TWO DIFFERENT VERSIONS OF IT. 
          WE HAVE COMMERCIAL CUSTOMERS WHO PARTICIPATE SIGN CONTRACTS THAT WILL REDUCE THEIR LOAD IN THE SUMMERTIME DURING THE PEAK PERIODS TO HELP US, UH, MANAGE, YOU KNOW, OUR, OUR OVERALL LOAD THAT CREATES, YOU KNOW, REVENUE OPPORTUNITIES FOR US THAT THE WHOLE COMMUNITY BENEFITS FROM 'EM IN THE SUMMERTIME, AS WELL AS THE RESIDENTIAL PROGRAMS REDUCE MY USE IN OUR THERMOSTAT PROGRAMS. AND WE HAVE SOME VERY HIGH PARTICIPATION RATES HERE IN SAN ANTONIO. 
          AND JUST, UH, TO GIVE YOU, UH, A SENSE, WE HAVE 459,000 OF, OF OUR RESIDENTIAL CUSTOMERS WHO EITHER ARE PARTICIPATING IN OUR THERMOSTAT PROGRAM ALLOWS US TO TICK UP THE THERMOSTAT A COUPLE DEGREES IN THE SUMMERTIME, UH, OR, UH, THE REDUCED THE, THERE'S A MORE FORMAL REDUCED MY USE PROGRAM THAT 310,000 CUSTOMERS, UH, PARTICIPATE IN. 
          SO, UH, WE'RE REALLY PROUD. 
          WE SPENT A LOT OF TIME, UH, OUR WHOLE SUMMER CAMPAIGN IS AROUND, UH, GETTING FOLKS, UH, INTERESTED IN, IN, IN PARTICIPATING IN OUR, UH, RESIDENTIAL AND COMMERCIAL CUSTOMER, UH, PROGRAMS. WE'VE JUST, UH, RE-UPPED THE CUSTOMERS THAT, UH, PARTICIPATE ON THE COMMERCIAL SIDE THAT HAVE TO SIGN CONTRACTS. 
          THEY'RE READY TO GO LOCKED AND LOADED, UH, FOR THE SUMMERTIME. 
          AND THAT TYPICALLY WILL GET US, UH, DURING PEAK TIMES ABOUT 270 MEGAWATTS OF OVERALL DEMAND REDUCTION. 
          GOOD. 
          LET ME GIVE ONE CLARIFICATION HERE, BECAUSE YOU, YOU WERE ASKING ABOUT LOAD SHED VERSUS DEMAND MANAGEMENT AND OPERATIONALLY THROUGH, THROUGH THESE, UH, EMERGENCY EVENTS. 
          THOSE ARE TWO VERY DIFFERENT THINGS. 
          SO AS Y'ALL MAY, I THINK IN INFORMATION THERE, ERCOT HAS THREE LEVELS OF E E A. 
          SO THESE EMERGENCY EVENT LEVELS, E EEA ONE IS ABOUT ERCOT SAYING, GIMME ANY GENERATION YOU GOT, I DON'T CARE WHAT IT IS, YOU GET IT ON. 
          THAT'S, THAT'S E E A ONE E E A TWO IS ALL YOUR DEMAND MANAGEMENT PROGRAMS. SO THE THINGS RUDY'S TALKING ABOUT, SO THESE COMMERCIAL RESIDENTIAL THERMOSTAT PROGRAMS, EEA TWO ERCOT SAYING, HEY, ANY LOAD YOU CAN CONTROL, YOU KNOW, THROUGH YOUR DEMAND MANAGEMENT PROGRAMS, I NEED ALL THAT. 
          SO THEY'RE, THEY'RE TRYING TO, YOU KNOW, THROUGH THESE FIRST TWO STAGES, DO THE THINGS THAT ARE, ARE KIND OF THE LEAST PAINFUL, RIGHT? E EEA THREE, THE FINAL LEVEL IS WHERE YOU GET INTO LOAD SHED. 
          AND WHEN THEY SAY LOAD SHED, THAT IS NOT, UM, YOU KNOW, THAT'S NOT DEMAND MANAGEMENT. 
          THAT IS, IT'S DEFINED AS FIRM LOAD SHED, MEANING WHAT ERCOT IS SAYING IS LOAD THAT YOU'RE PROVIDING NOW THAT YOU'RE SUPPLYING, YOU NEED TO SHUT DOWN X PERCENT OF IT, RIGHT? SO IT'S FIRM LOAD IS TALKING ABOUT, YOU KNOW, SERVICE THAT YOU'RE ACTUALLY PROVIDING RIGHT NOW AND SHUTTING OFF A PERCENT OF THAT. 
          SO YOU'VE ALREADY WORKED THROUGH THE DEMAND MANAGEMENT PROGRAM. 
          SO JUST A LITTLE BACKGROUND AND COUNCILWOMAN, LET ME, I, I DID NOT COVER THE COMMERCIAL NUMBERS, UH, COMMERCIAL NUMBERS. 
          WE'VE GOT 800 LARGE BUSINESSES THAT ARE PARTICIPATING IN OUR DEMAND RESPONSE PROGRAM. 
          AND 1100 OF OUR SMALL BUSINESSES ARE ALSO PARTICIPATING, UH, IN OUR DEMAND RESPONSE PROGRAM. 
          SO, UH, WE DO A LOT OF WORK TO, UH, CAPTURE AS MUCH OF THIS POTENTIAL IN OUR COMMUNITY AS WE CAN. 
          AND, AND DURING THIS EVENT, I WILL ALSO TELL YOU OUTSIDE OF THOSE WHO WILL FORMALLY COMMIT TO A CONTRACT, WE ALSO WERE ABLE TO, UH, ENCOURAGE 65 OTHER OF OUR LARGEST COMMERCIAL CUSTOMERS TO COME OFFLINE AND GO ON TO BACKUP GENERATION, UH, THAT HAVE THAT CAPABILITY. 
          FOR THE FIRST TIME EVER, BAMS C AND SAMS E WENT OFFLINE, THE MILITARY WAS A GREAT PARTNER THROUGH THIS EVENT, TRYING TO WORK WITH US TO GIVE US AS MUCH LOAD AS POSSIBLE. 
          H E B, WHO'S GOT, YOU KNOW, A, A REALLY GOOD RESILIENCY PROGRAM WAS ABLE TO GO OFFLINE AS WELL. 
          AND WE'VE, YOU KNOW, THEY'VE, THEY'VE DONE A LOT OF TALKING ABOUT, UH, THEIR PROGRAMS AT THE STATE LEVEL, UH, THAT REALLY WERE, WERE, WERE BORN RIGHT HERE IN SAN ANTONIO. 
          SO, UH, I REALLY, WE REALLY DO BELIEVE THAT OUR EFFORTS ON CONSERVATION MADE A DIFFERENCE OF HELPING US GET OUT OF THE EVENT SOONER THAN MAYBE WE WOULD WE OTHERWISE, OTHERWISE WOULD HAVE. 
          SO TO CLARIFY, THE DEMAND MANAGEMENT PROGRAMS DESIGNED FOR SUMMER, UH, CONSERVATION HELPED US YES, MA'AM. 
          DURING THIS STORM. 
          I, I DIDN'T SEE THAT IN THE REPORTING THAT YOU GAVE US EVERYTHING YOU SAID ABOUT BAM C SAM, C H E B. 
          THAT'S, THAT'S GREAT. 
          UM, WHY WASN'T IT IN THE ANSWERS? I, I, I, I DON'T KNOW, BUT WE CAN CERTAINLY PROVIDE SOME SUPPLEMENTAL INFORMATION IF THAT'LL BE HELPFUL. 
          SO 
          [01:15:01]
WE, I THINK, YOU KNOW, WE WANNA DO A GOOD JOB. 
          YES, MA'AM. 
          AND IF WE DON'T UNDERSTAND WHAT, WHAT HAPPENED IN THE, IN THE MEASURES THAT YOU TOOK, OUR WORK IS MUTE SURE. 
          IT'S, THE RECOMMENDATIONS WILL, WILL NOT BE VERY GOOD. 
          SO WE, UH, WE WOULD LOVE AN ACCURATE, UH, RENDERING OF WHAT, OF WHAT HAPPENED. 
          YEAH. 
          WE WERE OVERALL ABLE TO GET ROUGHLY 245 MEGAWATTS OF DEMAND RESPONSE REDUCTION DURING, DURING THAT EVENT. 
          OKAY. 
          THAT'S GOOD TO KNOW, BECAUSE THAT'S THE RECOMMENDATION I WAS GOING TO MAKE IS , WE HAVE THESE GREAT SUMMER PROGRAMS, HOW CAN WE TRANSLATE THEM INTO, UH, INTO SOMETHING LIKE THE WINTER SO THAT WE DON'T HAVE TO GO THROUGH, UH, YOU KNOW, 10, 20% LOAD SHED WITH, UH, INDISCRIMINATELY. 
          RIGHT. 
          BUT THAT YOU CAN DO SO, UM, WITH, WITH MORE OF A FINE TOOTH COMB WITHIN YOUR 30 MINUTES, RIGHT? YES, MA'AM. 
          UH, TIMEFRAME. 
          SO WILL YOU BE PUTTING TOGETHER, UM, I GUESS A, A PROTOCOL FOR A, THE POTENTIAL OF ANOTHER WINTER EVENT, HOW YOU WOULD SHED THAT LOAD WITHOUT HAVING TO GO INTO, UM, ROTATING, UH, BLACKOUTS? YEAH, SO WE WOULD, IF, IF ERCOT GETS TO THE E E A LEVEL THREE, WE WILL STILL HAVE TO GO INTO THE ROTATING LOAD SHED, THE ALL THE DEMAND SIDE PROGRAMS THAT RUDY'S TALKING ABOUT. 
          AND WE CAN CERTAINLY, WE WILL GET Y'ALL THAT INFORMATION. 
          I THINK THAT WAS IN OUR INTERPRETATION OF THE, OF THE QUESTION. 
          BUT, UM, IF WE GET INTO LOAD SHED, UH, ERCOT HAS, IS MAKING THE PRESUMPTION BY PROCEDURE THAT YOU'VE ALREADY PROVIDED ALL OF THOSE, ALL THOSE THINGS. 
          AND, UH, AT THAT, AT THAT POINT IN TIME, UH, THEIR INSTRUCTIONS ARE, YOU KNOW, YOU'RE AT A CERTAIN LEVEL NOW, YOU HAVE TO REDUCE FURTHER. 
          AND, AND THAT IS THROUGH, UH, DROPPING OF, OF, OF EXISTING LOAD AT THAT POINT. 
          SO YES. 
          BUT WILL YOU PUT TOGETHER THE PLAN FOR E E A TWO SO THAT YOU CAN PUT IT IN PLACE BEFORE YOU YOU GET TO EEA THREE? YES. 
          ALRIGHT. 
          YES, MA'AM. 
          YOU'RE LOOKING AT THE THREE EXECUTIVES WHO PAULA HAS CHARGED WITH CREATING, YOU KNOW, WHAT WE'RE CALLING OUR CONSERVATION NETWORK. 
          WE WANT TO BE ABLE TO, YOU KNOW, MORE PROACTIVELY LET THE COMMUNITY KNOW, HEY, IF YOU'VE GOT AN ABILITY AND FLEXIBILITY IN YOUR OPERATION TO EITHER SHUT DOWN OR DEFER, YOU KNOW, REDUCE YOUR LOAD, YOU KNOW, WE BELIEVE WE'RE GONNA NEED IT, YOU KNOW, THIS TIME OF THE DAY, YOU KNOW, WHETHER IT'S A SUMMER OR WINTER EVENT. 
          SO OUR ABILITY TO GET CUSTOMERS INTERESTED AND ENGAGE THEM PROACTIVELY, WHETHER THEY'RE ABLE TO SIGN A FORMAL COMMITMENT THROUGH A CONTRACT OR NOT, UM, DOESN'T MEAN THAT, THAT WE SHOULDN'T TRY TO, YOU KNOW, KNOW WHO'S OUT THERE THAT HAS THE CAPABILITY AND THE FLEXIBILITY TO HELP DURING THAT SITUATION. 
          SO WE ARE WORKING ON A BROAD CUSTOMER PRO EDUCATION INITIATIVE TO TRY TO GET, GET THEM ON BOARD. 
          SO THINGS LIKE THE LIGHTS AT THE ALAMO DOME OR DOWNTOWN, LIKE YOU WOULD BE ABLE, YOUR, YOUR GROUP IS GOING TO IDENTIFY WHAT THOSE MIGHT BE. 
          Y YES, MA'AM. 
          AND, AND I'LL TELL YOU THROUGH THIS EVENT, I MEAN, I TALKED TO DR. 
          LAWSON OVER AT ST. 
          PHILLIPS AND SHE, SHE, THEY WERE ABLE TO TURN OFF SOME BUILDINGS, TALK TO ALBERT OVER AT E T S A, THEY SHUT DOWN THEIR FIELD, WHICH WAS LIT UP. 
          AND CUSTOMERS, YOU KNOW, WERE CALLING IN, YOU KNOW, TALKING ABOUT IT. 
          SO, YOU KNOW, WE, WE DID A LOT OF DIRECT ONE-ON-ONE COMMUNICATION WITH CUSTOMERS THROUGH THIS EVENT, TRYING TO DO EVERYTHING WE COULD DO TO REDUCE, YOU KNOW, UH, ANCILLARY LOAD SO THAT, YOU KNOW, WE COULD, WE COULD TRY TO GET THROUGH THIS. 
          THANK YOU. 
          UH, WE DID NOT KNOW THAT, AND I, I DON'T KNOW THAT THE PUBLIC KNEW THAT. 
          SO, UH, IF YOU COULD, WOULD, WOULD YOU BE ABLE TO GIVE US A SUMMARY OF THAT TO INCORPORATE INTO OUR, OUR REPORT? YEAH. 
          BROAD BROADLY. 
          WE, BROADLY WE WILL, OBVIOUSLY WE'VE GOT, YOU KNOW, SOME CUSTOMERS MAY OR MAY NOT WANT US TO RELEASE THEIR INFORMATION, BUT WE WILL GIVE YOU A BROAD SUMMARY OF WHAT WE WERE ABLE TO OVERALL DO. 
          AND CERTAIN CUSTOMERS, YOU KNOW, THAT, THAT HAVE BEEN PRETTY VOCAL ABOUT THEIR, THE WORK ON THIS. 
          THANK YOU. 
          UM, I, REAL QUICK, I DO HAVE A QUESTION ABOUT, ABOUT GENERATION. 
          THERE, THERE WERE SOME INDICATIONS IN, IN SOME THINGS IN THE PAPER THAT I READ THAT THIS WINTER WAS GOING TO BE, UH, EXCEEDING, WAS GOING TO BE WORSE, UH, BECAUSE OF, UM, I DON'T REMEMBER WHY, BUT THAT, THAT ERHART WAS AWARE OF THAT EARLY ON. 
          AND, UH, I, I WAS JUST WONDERING HOW WAS THAT INCORPORATED INTO YOUR, UM, SCHEDULED, UH, MAINTENANCE PLAN FOR THE PLANTS, IF, UM, IF YOU WERE AWARE OF THAT AND, AND HOW YOU WORKED THAT IN? WELL, A COUPLE OF, UH, UH, PIECES TO THIS, THE FIRST IS THAT WE DO, IF AHEAD OF ANY, UM, WINTER OR SUMMER, WE HAVE, UH, SEASONAL WEATHER OUTLOOK WITH EXECUTIVES FROM C P SS ENERGY THAT, YOU KNOW, IT'S US AND OUR TEAMS, UH, AND, UH, SENIOR METEOROLOGIST FROM A COMMERCIAL WEATHER SERVICE THAT WE, UH, CONTRACT FOR. 
          AND THE FORECAST THAT 
          [01:20:01]
WE HAD, UH, THAT WOULD, YOU WOULD CALL KIND OF THE SEASONAL OUTLOOK IN ADVANCE OF THE WINTER SHOWED, UM, SOME PROBABILITY OF SLIGHTLY, UH, COOLER WEATHER. 
          IT, IT DID NOT, YOU KNOW, SHOW A, UH, IT DID NOT SHOW A HIGH PROBABILITY FOR, YOU KNOW, VERY COLD WEATHER. 
          UM, SO WITH THAT IN MIND, AND THEN WE MAKE OUR USUAL PLANNING, UM, WEATHERIZATION EFFORTS, THE PLANT CERTIFY UP THROUGH, UH, THEIR LEADERS, THAT THEY HAVE TAKEN THOSE WEATHERIZATION STEPS IN ADVANCE OF THE SEASON. 
          WE MAKE, UM, PROJECTIONS ABOUT THE, UH, UH, FUEL SUPPLIES AND OTHER THINGS THAT WE'RE GONNA NEED TO HAVE ON HAND OR HAVE PROCURED. 
          AND THEN AS YOU GO, YOU HAVE, YOU KNOW, YOU GET TO THE POINT WHERE THERE, THERE'S GOING TO BE A WEATHER EVENT IN THAT SUMMER OR WINTER, UM, REGARDLESS OF WHAT THE FORECAST SAID, IT COULD GET REALLY EXTREME ANYWAY, EVEN IF IT HAD NOT, I MEAN, OBVIOUSLY AS I SAID, IT WASN'T, THE FORECAST DIDN'T SHOW EXTREME WEATHER, BUT IT, WHAT HIT US WAS, YOU KNOW, VERY EXTREME. 
          SO WE, WE KNOW THAT THOSE THINGS, UM, YOU KNOW, WEATHER CAN, UH, BE MORE EXTREME THAN THE EXPECTATION IS IN THE FORECAST. 
          UM, IN THE, ON JANUARY THE 28TH WE SUBMITTED, OR RECE, WE RECEIVED, UM, CLEARANCE FROM ERATE, UH, OUR VH BRANICK, UH, THREE UNIT OUT OFFLINE. 
          AND, YOU KNOW, WE, WE GIVEN OUR OUTLOOK AND GIVEN OUR SUPPLY AND OUR, UH, RESERVE MARGIN, UH, VIEW THAT AS A, UH, SOMETHING THAT, THAT WE COULD ABSOLUTELY DO, AND IT NEEDED TO IN ADVANCE OF THE WIN THE SUMMER SEASON, KOTT, YOU KNOW, APPROVED THAT. 
          I'M SORRY, DO YOU HAVE A FOLLOW UP? YEAH, I, I JUST HAVE SOME OTHER QUESTIONS THAT I KNOW WE WANNA GET AROUND TO OH YEAH. 
          TO, TO THE TEAM. 
          BUT, BUT BASICALLY, UM, YOU, YOU DID NOT THINK IT WAS GOING TO BE ANY PARTICULARLY BAD THAT YOU SHOULD HAVE NOT TAKEN OFF ANYTHING OFFLINE 'CAUSE YOU WERE PREPARING FOR THE SUMMER. 
          IS IS FAIR ENOUGH? OKAY. 
          UM, THANK YOU. 
          UH, THANK YOU RUDY. 
          UH, I WANNA MOVE INTO COMMUNICATIONS, UH, BRIEFLY. 
          SO RUDY, YOU DID A GREAT JOB DOING COMMUNICATIONS, BUT I KNOW THAT NOW THAT YOU'RE HERE AND YOU GAVE US YOUR PRESENTATION, 'CAUSE UH, YOU MENTIONED SOME THINGS THAT WERE NOT ALSO IN OUR, IN OUR ANSWERS ABOUT THE DIRECT OUTREACH TO CUSTOMERS WHO NEEDED, UH, WHO MAY HAVE HAD MEDICAL DEVICES. 
          YES, MA'AM. 
          SO HOW DID YOU, HOW DID YOU DO THAT IF, UM, YOU KNOW, IF I HAVE A LANDLINE AND I DON'T HAVE POWER, UH, HOW DID YOU COMMUNICATE WITH THEM? WELL, THAT IS PART OF THE CHALLENGE. 
          UM, WE, WE HAVE A, I HAVE A GROUP, UH, UNDER, UH, UH, KJ FEDERER, MY, OUR OUR COMMUNITY OUTREACH, UH, PROGRAM, OUR CUSTOMER RESPONSE UNIT, A LOT OF CUSTOMER CREW MEMBERS WORK WITH YOUR CONSTITUENTS IN YOUR OFFICES, UH, MEETING WITH FOLKS WHEN, UH, ELECTRIC AND GAS ISSUES COME UP. 
          WE HAVE A LIST OF, ROUGHLY, I WANNA SAY IT'S AROUND 2,700, MAYBE 3000 CUSTOMERS THAT WE KNOW OF WHO ARE ON LIFESAVING THAT WE SPEAK TO, USUALLY ON A, ON AN ANNUAL BASIS. 
          AND SO WE HAVE, WE, WE DID THREE DIFFERENT CALLS. 
          UM, AND, AND IT, IT REALLY DEPENDS. 
          IF IT'S A HOME NUMBER AND YOU DON'T HAVE SERVICE AND YOUR TELECOMMUNICATION LINES ARE DOWN, OBVIOUSLY THAT'S A PROBLEM THAT, THAT'S A GAP THAT WE GOTTA FIGURE OUT AS A COMMUNITY, YOU KNOW, HOW TO GET PAST, UH, IF IT IS A, UH, A CELL PHONE, YOU KNOW, AGAIN, YOU KNOW, IS A CELL PHONE CHARGED, YOU KNOW, IF CELL PHONE'S NOT CHARGED, THEN YOU KNOW, IT'S A GAP. 
          UM, SO WE'RE GONNA DO SOME VERY SPECIFIC WORK AS WE MOVE INTO THE SUMMER TO REACH OUT TO THOSE CUSTOMERS, MAKE SURE THAT THEY'VE GOT THE, THE WAY THEY WANT US TO CONTACT THEM, UH, DESIGNATED APPROPRIATELY WITH, WITH OUR TEAM, UH, IF THEY NEED TO UPDATE. 
          WE, YOU KNOW, WE GOT A LOT OF FOLKS WHO HAVE OLD NUMBERS, UH, THAT, THAT WE FOUND THAT MAY NOT HAVE GOTTEN, UH, THE, THE, THE BROAD, UH, CALLS THAT WE DID. 
          SO WE'VE GOT SOME WORK TO DO THIS IN THIS AREA THAT WE'VE ALREADY STARTED ON, QUITE FRANKLY. 
          OKAY. 
          UH, THANK YOU. 
          I, I WAS REVIEWING SOME OF THE PROTOCOLS THAT, THAT WERE AVAILABLE, AND THERE WAS A, UH, A CHART FROM ERCOT ABOUT, UH, DIFFERENT LEVELS OF NOTIFICATION AND DIFFERENT RESPONSIBILITIES. 
          AND THE, THE EXPLANATION IN THE DOCUMENT SAID WE FOLLOW THE ERCOT GUIDELINES. 
          YES, MA'AM. 
          IT LOOKS LIKE THE ERCOT GUIDELINES ARE WRITTEN FOR PROVIDERS, RIGHT? FOR, FOR UTILITIES. 
          SO, UH, CAN YOU EXPLAIN HOW C P S USES THOSE GUIDELINES TO COMMUNICATE? YES, MA'AM. 
          SO USUALLY YOU'RE NOT, YOU KNOW, WE, THERE'S CALLS FOR CONSERVATION IN THE MONTH OF AUGUST, FOR INSTANCE, THERE'S GONNA BE DAILY CALLS FOR CONSERVATION. 
          THAT FIRST E E A LEVEL ONE, WE GET TO THAT PRETTY FREQUENTLY. 
          SO, YOU KNOW, WE'RE CALLING FOR CONSERVATION, YOU KNOW, THROUGH THE NORMAL CHANNELS BECAUSE YOU MAY NOT EVER GET IN THE SUMMERTIME TO EEA TWO OR EEA THREE. 
          SOME DAYS YOU WILL, BUT NOT EVERY DAY. 
          IN THIS CASE, WE GOT THE FIRST CALL FOR CONSERVATION EA LEVEL ONE AT 12:38 AM 
          [01:25:01]
WHEN NOBODY'S PAYING ATTENTION. 
          AND BY 1 31 IN THE MORNING AM WE WERE, UH, WE WERE SHEDDING LOAD, YOU KNOW, REAL CHECK, YOU KNOW, MUCH DIFFERENT THAN THE SUMMER. 
          SUMMER. 
          YOU MAY, YOU MAY GET AN EA ONE IN THE MORNING, AND IT MAY BE FOUR O'CLOCK IN THE MORNING TILL YOU GET TO EA TWO OR A THREE. 
          SO YOU GOT TIME TO LET THE PUBLIC KNOW, UM, THAT, YOU KNOW, WE WE'RE GONNA BE IN A, WE MIGHT BE IN A CHALLENGING SITUATION THAT DAY. 
          SO, UM, SO, SO ERCOT IS BEING CHALLENGED. 
          THE, YOU KNOW, THEY'RE, THEY'VE, IN THE PAST, THEY'VE BEEN PRETTY RIGID ABOUT LOCAL UTILITIES GETTING OUT AHEAD OF THEM AND CALLING FOR, YOU KNOW, THE POTENTIAL FOR ROLLING, YOU KNOW, UH, BL BROWNOUTS, YOU KNOW, BEFORE THEY DECLARE THAT PARTICULAR CONDITION. 
          SO, YOU KNOW, WE ARE DOING THE BEST WE CAN TO TRY TO PROACTIVELY LET FOLKS KNOW THAT TODAY MIGHT BE A TIGHT DAY AND, YOU KNOW, THEN DO WHAT WE GOTTA DO TO FOLLOW, TO FOLLOW OUR PROTOCOL. 
          AND YOU DO THAT THROUGH SOCIAL MEDIA OR DIRECT CONTACT, EVERY CHANNEL. 
          WE WILL, WE WILL SEND MEDIA ADVISORIES, WE WILL DO SOCIAL MEDIA, YOU KNOW, BUT DIRECT CONTACT WITH THE CUSTOMERS. 
          WELL, NOW WE HAVE, YES MA'AM. 
          WE, WE DON'T ALWAYS DO IT. 
          UM, YOU KNOW, BUT WE ARE GETTING INTO A PROTOCOL WHERE WE'RE, WHERE WE'RE TRYING TO PROVIDE THE STAKEHOLDERS IN THE COMMUNITY AN IDEA THAT, THAT THAT MIGHT BE THE DAY. 
          SO I THINK WE CAN DO MORE, QUITE FRANKLY, UH, ON HOW WE DO DIRECT COMMUNICATIONS. 
          BUT WE WANNA MAKE SURE THAT WHEN WE DO THAT, YOU KNOW, IT, IT'S A, IT'S A, IT'S A SITUATION WHERE, WHERE WHEN WE HIT THAT BUTTON, WE WANT CUSTOMERS TO, TO REACT IN A, IN THE RIGHT WAY AND NOT IGNORE US. 
          AND SO, YOU KNOW, WHEN DO YOU, YOU KNOW, IT'S, IT'S A BALANCE BETWEEN, YOU KNOW, FOR SURE. 
          SO I'LL GIVE YOU A SUGGESTION, , IF YOU, IF YOU, IF YOU WILL TAKE IT, IS, UH, DURING OUR FIRST MEETING OF THIS COMMITTEE, WE TALKED ABOUT, UH, GETTING INFORMATION ABOUT WHO'S ON WHAT TYPE OF CIRCUIT, RIGHT? BECAUSE SOME PEOPLE WILL NOT BE LOSING POWER. 
          SOME PEOPLE MAY, SOME PEOPLE DEFINITELY WILL IN THE, IN THE ROLLING BROWN OUT. 
          AND I KNOW THERE'S A CONCERN ABOUT HAVING THAT INFORMATION OUT IN A VERY DETAILED WAY. 
          IS IS THERE A WAY THAT YOU CAN COMMUNICATE THAT TO THE CUSTOMERS WHEN, YOU KNOW, THERE WILL HAVE TO BE SOME KIND OF LOAD SHED? SO YOU DON'T, AGAIN, LIKE, LIKE YOU SAID, YOU DON'T WANNA SAY IT TOO OFTEN BECAUSE IT, IT MIGHT NOT GET THE REACTION THAT YOU NEED, BUT IF IN 30 MINUTES I'M GOING TO LOSE, GOING TO BE LOSING POWER, AND I, YOU KNOW, I HAVE OXYGEN EQUIPMENT, OR I HAVE CHILDREN OR, OR WHATEVER THE CASE MAY BE, AND, AND I GET THAT NOTIFICATION, BUT MY MOTHER DOESN'T, THEN I KNOW I MIGHT BE ABLE TO GO AND STAY WITH HER AND THAT COULD SAVE MY LIFE, RIGHT? RIGHT. 
          IF I HAVE, UM, IF I, IF, IF I'M ON OXYGEN, YES. 
          SO I, IS THAT POSSIBLE? I THINK FOR THE CUSTOMERS WHO ARE ON CRITICAL CARE, UH, I THINK THAT THAT IS POSSIBLE. 
          YES, MA'AM. 
          BUT FOR OTHERS WHO AREN'T, AND I MEAN, IT COULD REALLY JUST SAVE THEM A LOT OF GRIEF IF THEY KNOW THAT THEIR POWER IS GOING TO BE OUT IN THE NEXT HOUR. 
          SO WHAT WE'RE DOING RIGHT NOW, JUST AS FOR CRITICAL CIRCUIT CONSIDERATION GOING FORWARD, IS WE'RE REALLY TRYING TO BROADEN, YOU KNOW, THE, THE, THE, THE LIST SO THAT, YOU KNOW, WE HAVE A LITTLE BIT MORE FLEXIBILITY. 
          UH, AND, YOU KNOW, UH, WE CAN REALLY, YOU KNOW, UH, EVEN IN A, IN A, AN EVENT OF THIS NATURE BROAD SCALE, WE CAN, UM, YOU KNOW, WE, WE CAN TRY TO STAY ON THAT, THAT 15 MINUTE, YOU KNOW, ROTATING, UH, OUTAGE SITUATION. 
          EXCUSE ME. 
          YES, SIR. 
          LET ME, LET ME ASK THE QUESTION DIRECTLY. 
          OKAY. 
          UH, WILL C P SS BE ALLOWING CUSTOMERS TO KNOW IF THEY'RE ON INTERRUPTABLE CIRCUIT OR NOT? QUESTION YES OR NO? YEAH. 
          SORRY. 
          WE'RE GONNA DO ALL WE CAN TO INCREASE THE KNOWLEDGE THAT WE HAVE IN THE SYSTEM NOW, BUT WE'RE ALSO GOING TO LOOK AT RE-ARCHITECTING THE ENTIRE SYSTEM FROM FROM IT. 
          IT DOESN'T REALLY REALLY WORK. 
          AS YOU WELL KNOW, TO HAVE JUST A CIRCUIT, WE'RE GOING TO HAVE TO TRY TO PINPOINT WHAT'S HAPPENING, WHY IS IT ON A CRITICAL CARE CIRCUIT? SO, SO WE'LL WORK WITH THEM TO TELL THEM WHAT'S HAPPENING. 
          BUT THAT IS NOT A, A COUPLE OF THINGS THAT IS NOT GOING TO STOP US FROM TRYING TO BREAK THOSE CIRCUITS UP THE HOSPITAL. 
          WE'RE GONNA TRY TO ISOLATE SO WE CAN DO A BETTER JOB OF ROTATING. 
          AND THE OTHER THING I WOULD SAY IS THERE IS A, UH, THERE'S A FALSE SENSE THAT IF YOU'RE ON A CRITICAL CIRCUIT, THAT YOU WILL NEVER BE IMPACTED BY AN EVENT, BUT YOU WILL, YOU CAN BE. 
          YEAH, I GUESS I, I GUESS I DIDN'T SAY IT RIGHT. 
          I'M NOT WORKING ABOUT, I'M NOT TALKING ABOUT CRITICAL CIRCUITS. 
          I'M TALKING ABOUT INTERRUPTIBLE CIRCUITS. 
          WILL INDIVIDUALS BE ABLE TO KNOW IF THEY'RE ON AN INTERRUPTIBLE CIRCUIT SO THAT THEY CAN MAKE PREPARATIONS AHEAD THAT THEY, THAT THIS MIGHT HAPPEN? EVEN IF, AS RUDY SAYS, THEY CAN'T BE NOTIFIED, WILL WE BE EQUIPPING THE PEOPLE WITH KNOWLEDGE THAT THEY ARE ON AN INTERRUPTABLE CIRCUIT 
          [01:30:01]
AND COULD BE VULNERABLE TO BEING INTERRUPTED? YES. 
          WE WILL WORK ON THAT. 
          IT IS JUST GOING TO CHANGE OVER TIME. 
          YEAH, NO, AND I UNDERSTAND Y'ALL HAVE GOTTA READ ARCHITECT THE THING. 
          I TOTALLY GET THAT RIGHT. 
          YEAH, I'VE TALKED TO PAUL ABOUT THAT. 
          GOTCHA. 
          AND I KNOW Y'ALL ARE ON THAT, SO I'M SORRY, I JUST, JUST WANTED TO GET THAT BECAUSE THAT'S, WE GET ASKED THAT A WHOLE LOT. 
          I'M SORRY. 
          OH, YES. 
          JUST, JUST BRIEFLY, MY BACKGROUND IS, UH, DIGITAL BUSINESS TRANSFORMATION. 
          SO I THINK TO ARTICULATE WHAT YOU WERE SAYING IS, CAN WE SEGMENT THE END USERS TO EFFECTIVELY DELIVER COMMUNICATION? THERE'S A FINE BALANCE BETWEEN THAT. 
          'CAUSE I WILL TELL YOU, I I WAS THE ONE WHO PUSHED, TEXTING IS A GREAT EXAMPLE. 
          I'M THE MOST CRITICAL WHEN IT COMES TO, WE NEED TO IMPROVE HOW WE COMMUNICATE WITH OUR CONSTITUENTS, RIGHT? THAT'S ONE AREA OF EXPERTISE I HAVE AS A DIGITAL ENGINEER. 
          SO I WILL TELL YOU, WE DON'T WANNA, WE NEED TO BE THOUGHTFUL ABOUT IT. 
          'CAUSE WE DON'T, ALSO, IN TECHNOLOGY, WHEN YOU INTRODUCE SOMETHING, LET'S SAY THE TEXTING, YOU MIGHT WANNA OPT OUT BECAUSE IT COULD BECOMES ANNOYING, RIGHT? OR THOSE OF US WHO ALWAYS WANNA BE PROACTIVE MAY BE OPEN TO THAT. 
          BUT I DO BELIEVE THAT ONE OF THE EFFORTS, UH, ONE OF THE SINCERE EFFORTS IN WORKING WITH RUDY'S TEAM AND IN MY COMMITTEE IS THAT, THAT WE DO A BETTER JOB OF SEGMENTING DATA AND UNDERSTANDING THE DATA TO THEN DEVELOP EFFECTIVE COMMUNICATION CHANNELS. 
          NOT EVERYBODY'S GONNA BE ON SOCIAL MEDIA. 
          I WILL LET YOU KNOW. 
          FIRST I'VE SEEN THAT I FOLLOW IT. 
          WE GET VERY LITTLE PARTICIPATION UNLESS THE AUDIENCE IS ANGRY AT US. 
          SO IT MAY NOT ALWAYS BE THE MOST EFFECTIVE WAY. 
          EMAIL IS STILL AN EFFECTIVE COMMUNICATION TOOL. 
          PHONE CALLS, WE'RE GONNA HAVE TO USE ALL FLAVORS. 
          BUT YES, WE'RE COMMITTED TO, UH, SEGMENTING THE DATA OF OUR END USERS AND TO APPROPRIATELY DELIVER A BETTER MESSAGE TO NOT ALARM PEOPLE TOO MUCH. 
          RIGHT? WE DON'T WANNA SCARE PEOPLE TOO MUCH. 
          I THINK RIGHT NOW WE'RE STILL DEALING WITH POST-TRAUMATIC SYNDROME FROM THAT EVENT. 
          EVENT. 
          AND SO IT WILL BE SOMETHING THAT I LOOK FORWARD TO WORKING WITH ALL OF YOU TO SEE HOW WE CAN BETTER DO A BETTER JOB OF THAT. 
          BUT KNOW THAT IT IS ABOUT SEGMENTING DATA TO UNDERSTAND A LITTLE BIT AT A, NOT A MACRO LEVEL, BUT A MICRO LEVEL, WHAT'S GONNA WORK BEST MULTILINGUAL, MAKING SURE IT'S ACCESSIBLE BOTH ONLINE AND OFFLINE, BUT ALL CHANNELS NEED TO BE IMPROVED. 
          I HOPE THAT ANSWERS YOUR QUESTION. 
          THANK YOU. 
          THANK YOU. 
          AND, UM, AND I UNDERSTAND THAT YOU DON'T, YOU DON'T WANNA FLOOD PEOPLE WITH LOTS OF MESSAGING. 
          WHAT WE'RE SPECIFICALLY TALKING ABOUT RIGHT NOW IS IF YOU HAVE A LOAD SHED EVENT, AND THAT SHOULD BE SOME SORT OF, UM, VERY HIGH LEVEL ALERT, RIGHT? YES, MA'AM. 
          IF I'M LOAD, SHED VERY DIFFERENT RIGHT FROM THE, FROM THE OTHER TWO THAT, THAT YOU DESCRIBED. 
          SO I CLEARLY YOU WANNA KEEP IT DIFFERENT FROM, FROM THE OTHER ONES. 
          AND I BELIEVE EVERY CUSTOMER WHO MAY BE AFFECTED BY THE LOAD SHED SHOULD BE, UM, THAT THERE SHOULD BE AN EFFORT TO COMMUNICATE TO THEM. 
          I, I THINK IF WE PUT THE BURDEN ON THE CUSTOMER TO OH, REGISTER WITH US OR SIGN UP IF YOU HAVE AN OXYGEN DEVICE, THE OPT PROCESS IS VERY IMPORTANT. 
          YEAH. 
          I MEAN, WHAT HAPPENS IF I JUST GOT IT, YOU KNOW, YESTERDAY AND THEN THE WINTER STORM IS COMING UP, OR I HAVE SOMEONE STAYING WITH ME WHO, WHO'S IN THAT CONDITION? I, I THINK YOU, FOR AN EMERGENCY LIKE THIS, DO NOT PUT THE BURDEN ON THE CUSTOMER TO HAVE ADVANCED COMMUNICATION WITH YOU. 
          THAT THAT WOULD BE MY, MY RECOMMENDATION. 
          AND PROBABLY SOMETHING THAT WE'LL PUT IT. 
          AND I WOULD JUST SAY THOUGH, THAT WE'RE JUST ONE ENTITY. 
          I, I THINK THE BIGGEST LESSON LEARNED IS HOW WE COLLABORATE TO EFFECTIVELY COMMUNICATE WITH ALL THE KEY PLAYERS SAW C P SS VIA THE CITY, THE COUNTY. 
          AND SO WE CAN DO EVERYTHING WE CAN ON OUR END, BUT AT THE END OF THE DAY, WE NEED TO SPEAK WITH ONE VOICE WHEN IT COMES TO AN EMERGENCIES AS OF THIS NATURE. 
          SO THAT'S THE ONLY THING I WANNA ADD, BECAUSE WE CAN DO EVERYTHING ON OUR END, BUT COLLECTIVELY WE NEED TO IMPROVE HOW THAT WILL BE EXECUTED. 
          THANK YOU CHAIR. 
          UH, I WANNA HEAR THE QUESTIONS FROM MY, FROM MY COLLEAGUES. 
          I HAVE QUESTIONS AND IF WE HAVE TIME AT THE END, WE CAN SURE. 
          WE'RE OVER HERE. 
          THANKS. 
          WE'RE HERE. 
          SO WE'LL JUST START WITH MANNY RIGHT THERE, IF THAT'S OKAY. 
          THANK YOU. 
          THANK YOU. 
          AND, UM, I GUESS PAULA, I'M GONNA BOTHER YOU AND UH, PEPPER YOU WITH QUESTIONS. 
          SO PAULA, ONE OF THE, ONE OF THE ISSUES THAT, THAT WE HAVE, UH, THE COUNCIL MEMBERS HAVE, UM, ON THE GROUND IS TRANSLATING EVERYTHING FRANK JUST SAID INTO ENGLISH, UH, AND HELPING OUR CONSTITUENTS UNDERSTAND, RIGHT. 
          UM, WHAT HAPPENED. 
          AND, UM, IT, IT'S CLEAR TO ME THAT HE IS A, A CONSUMMATE, UH, SUBJECT MATTER EXPERT IN WHAT HE DOES. 
          AND, UM, I, I'M VERY IMPRESSED TO HEAR HIM TALK 'CAUSE IT SOUNDS TO ME LIKE HE KNOWS A LITTLE BIT ABOUT EVERYTHING ACTUALLY. 
          A LOT ABOUT EVERYTHING. 
          UM, AND, AND YET NONE, NONE OF WHAT HE SAID IS GONNA MAKE SENSE TO, YOU KNOW, MY NEXT DOOR NEIGHBORS. 
          UM, AND, AND THAT'S OKAY. 
          MY NEXT DOOR NEIGHBORS ARE EXPERTS IN WHAT THEY DO IN THEIR DAILY LIVES, RIGHT. 
          AND IN 
          [01:35:01]
THEIR JOBS, BUT NOT, NOT THIS. 
          AND, UM, I NEED TO BE ABLE TO SAY THINGS LIKE, OUR COAL PLANT HAD SOME EQUIPMENT THAT MALFUNCTIONED AND IT BECAME VERY DIFFICULT TO GET IT BACK UP AND RUNNING. 
          IS THAT ACCURATE? YES. 
          OKAY. 
          UM, AND THEN WE HAD PROBLEMS WITH, UH, YOU KNOW, GETTING GAS INTO THE PLANT TO GENERATE ELECTRONS ACCURATE. 
          OKAY. 
          ALRIGHT. 
          AND SO THE, UH, AND E EQUALLY ACCURATE, I HOPE I, I'M, I'M CATCHING IT, IS THAT WE'RE GONNA DO WHATEVER'S NECESSARY. 
          SO THOSE TWO THINGS NEVER HAPPEN AGAIN. 
          WE WILL DO EVERYTHING WE CAN TO PUT TO DO THAT. 
          IT IT IS LIKE A CAR THOUGH. 
          YEAH. 
          YOU HAVE A CAR YOU PUT IN FOR THE MAINTENANCE, BUT A LIGHT COMES ON OR THERE'S SOMETHING THAT AS YOU WEAR, YOU DRIVE THAT CAR AROUND, YOU'RE GONNA NEED TO REPAIR IT SO THAT THIS IS THE, THE CHALLENGE. 
          THESE ARE BIG MECHANICAL MACHINES AND YOU STILL HAVE UNPLANNED MAINTENANCE EVEN THOUGH YOU DO PLAN MAINTENANCE. 
          UH, THAT SAID, WE'RE GONNA STEP UP, AS DR. 
          MACKEY SAID, THE CHAIR OF OUR BOARD. 
          WHAT ELSE CAN WE DO? IS THERE SOMETHING WE COULD DO TO BE MORE PREVENTATIVE AND PREVENT THOSE UNKNOWN THINGS FROM HAPPENING? AND, AND I, I'D NEVER EVEN THOUGHT ABOUT IT THAT WAY, RIGHT? THAT THIS, THESE PLANTS ARE JUST ONE BIG ENGINES. 
          UM, AND SO WE HAVE, UH, THAT'S EASY FOR ME TO, TO EXPLAIN TO, TO OUR PUBLIC. 
          UM, NOW ONE, ONE OF THE PROBLEMS IS IN THE ABSENCE OF INFORMATION ARE OUR CONSTITUENTS AND URI PAYERS, UM, GO OUT AND GET SOME REALLY BAD INFORMATION FROM WHEREVER IT IS THAT THEY FIND THEMSELVES. 
          RIGHT? AND, UH, SOCIAL MEDIA IS RIFE WITH REALLY BAD INFORMATION. 
          AND, YOU KNOW, IN 2020 EVERYBODY BECAME AN EPIDEMIOLOGIST WITHIN 20 MINUTES OF, OF SPENDING TIME ON, YOU KNOW, FACEBOOK. 
          AND, YOU KNOW, THIS WEEK EVERYBODY'S AN EXPERT IN MID EAST, YOU KNOW, NEGOTIATIONS AND PEACE AND ALL THAT. 
          BUT WE HAVE A, UM, WHAT WE KEPT HEARING OVER AND OVER AND OVER AGAIN WAS SOME, SOME IDEAS THAT HAVE NOW GOT GROWN LEGS, UM, THAT I'M TRYING TO WRAP MY HEAD AROUND THEM SO THAT I CAN EITHER SAY YOU'RE RIGHT, THAT, THAT THAT WAS ONE OF OUR PROBLEMS, OR YOU'RE ABSOLUTELY WRONG. 
          THAT WAS NOT ONE OF OUR PROBLEMS. SO I'VE, I'VE WRITTEN 'EM DOWN. 
          UM, WE LOST POWER. 
          UM, AND NONE OF THIS WOULD'VE HAPPENED HAD OUR OTHER COAL PLANT BEEN RUNNING. 
          IS THAT TRUE OR FALSE? WELL,  GOOD TO SAY. 
          SO A COUPLE OF THINGS WE'RE CONNECTED TO A GRID. 
          SO EVEN IF WE HAD THE OLD COAL PLANTS, IT WOULDN'T HAVE STOPPED NECESSARILY THE, THE OUTAGES. 
          THERE WERE, UM, THOUSANDS OF MEGAWATTS DOWN FOR MAINTENANCE MM-HMM. 
          , THOUSANDS PLANTS ALL OVER TEXAS. 
          AND IT'S NOT JUST ABOUT SAN ANTONIO PUTTING POWER ON THE GRID, IT'S EVERY PLANT PUTTING POWER ON THE GRID WHEN IT'S NEEDED. 
          THERE'S NO WAY THAT THE COAL UNITS COULD HAVE MADE UP FOR ALL OF THE PRESSURE BECAUSE THAT, THAT, UM, WINTER SYSTEM COVERED THE ENTIRE STATE COULD HAVE BEEN MORE HELPFUL. 
          ABSOLUTELY. 
          IT COULD HAVE BEEN MORE HELPFUL, BUT IT PROBABLY WOULDN'T HAVE PREVENTED THE ISSUE THAT WE HAD. 
          OKAY. 
          THAT THAT'S FAIR. 
          AND THEN, UH, THE OTHER ONE I'VE GOT IS, UH, YOU KNOW, I THINK ALL OF US HAVE HEARD IT, RIGHT? IF IT WEREN'T FOR WINDMILLS AND SOLAR PANELS, WE WOULD'VE HAD ALL THE POWER BECAUSE ALL THE WINDMILLS FROZE. 
          UH, TRUE OR FALSE? I WOULD SAY FALSE. 
          YEAH. 
          UM, SO RENEWABLE POWER IS EXTREMELY IMPORTANT TO HAVE, BUT JUST LIKE WE NOW KNOW, WE HAVE TO PLAN FOR A WINTER PEAK AND A SUMMER PEAK, YOU REALLY WANT YOUR WINTER, YOUR, YOUR WIND AND YOUR SOLAR POWER TO BE AVAILABLE TO YOU. 
          AND YOU'RE GONNA OPTIMIZE THOSE MOSTLY IN THE SUMMER. 
          THE, THOSE TYPES OF TECHNOLOGIES ARE NOT DESIGNED TO PERFORM IN THE WINTER, BUT YOU NEED THEM. 
          AND, AND THE POINT IS, WE HAVE TO PROVIDE POWER 24 7, 365. 
          SO IN, IN THOSE CASES, THEY WEREN'T AS AVAILABLE. 
          THERE WERE, THERE WERE ISSUES. 
          EVERY SINGLE TECHNOLOGY HAD AN ISSUE. 
          IT WASN'T THAT, IT WASN'T WHEN ABOUT WIND AND SOLAR, ONLY PROBLEMS WITH COAL, PROBLEMS WITH NUCLEAR PROBLEMS WITH GAS. 
          AND SO YOU CAN'T BLAME THAT IT WAS THE WIND. 
          WE DON'T ACTUALLY PLAN FOR A LOT OF WIND AND SOLAR IN THE, IN THE WINTERTIME. 
          WE DON'T EXPECT IT. 
          WE ACTUALLY SAW SOME UNUSUAL THINGS. 
          THE SNOW ACCUMULATING ON THE PANELS AND STICKING FOR DAYS AND DAYS AND DAYS MADE IT EVEN MORE DIFFICULT. 
          SO THOSE ARE JUST THE THINGS THAT WE HAVE TO DO, BUT WE HAVE TO DO THE SAME TYPE OF WHAT HAPPENED TO THE COAL UNIT OR THE GAS UNIT. 
          YEAH. 
          AND WE SAW, WE SAW, YOU KNOW, LEGISLATORS, EVEN DAN PATRICK, YOU KNOW, GOING UP THERE AND TELLING EVERYBODY THAT, YOU KNOW, THIS WAS THE FAULT OF RENEWABLE ENERGY. 
          UH, YOU KNOW, THE, THE, OUR MOVEMENT TOWARDS RENEWABLE ENERGY AND I'M SEEING YOUR BODY LANGUAGE AND I, I SEE ANDY SEGOVIA OVER HERE ALMOST LAUGHING. 
          UH, I MEAN, THAT'S EMPIRICALLY FALSE, RIGHT? IT'S EMPIRICALLY FALSE. 
          OKAY. 
          MANNY, IF I MAY, UH, YOU NEXT WEEK WHEN WE GO OVER OUR REPORTS, WE ALL TALK ABOUT OUR FIRST DRAFTS. 
          WE'VE GONE 
          [01:40:01]
IN AND LOOKED AT WHAT WE GOT OUT OF WIND AND SOLAR VERSUS WHAT GREAT WE GOT OUTTA WIND AND SOLAR THE PRIOR THREE YEARS. 
          YEAH. 
          IS, IT'S, WHICH IS A PRETTY GOOD COMPARISON. 
          AND, AND IF YOU WANT TO, I'LL, I'LL GET YOU THAT. 
          GREAT, GREAT. 
          THANK YOU. 
          THAT'LL HELP ON YOUR ANSWER. 
          THANK YOU. 
          AND SO, YOU KNOW, WE, UH, AND, AND I THINK MORE SO ON THE NORTH SIDE WHERE, UH, COUNCILMAN PERRY, MYSELF AND COUNCILMAN COURAGE LIVE, UM, YOU KNOW, WE'RE, THERE'S A, THERE'S A SENTIMENT OUT THERE THAT, YOU KNOW, THOSE ELECTRONS THAT COME FROM WIND AND SOLAR OR, YOU KNOW, KAMI PINKO SOCIALIST ELECTRONS AS OPPOSED TO THE MORE PATRIOTIC COAL BURNING ELECTRONS THAT, UH, YOU KNOW, WOULD'VE PREVENTED US FROM DOING ALL THIS. 
          AND WHAT I'M HEARING YOU SAY IS THAT WE GOT THE ELECTRONS THAT, THAT, UM, UH, THAT WE NEED IN ORDER TO RUN DURING GOOD TIMES. 
          BUT HAD WE HAD OUR COAL PLANT UP AND RUNNING, RUNNING AND, UM, YOU KNOW, AND THOSE, UM, UH, SUSTAINED, YOU KNOW, RENEWABLE ENERGY SOURCES NOT RUNNING, WE'D BE IN THE SAME PROBLEM THAT WE'VE EXPERIENCED. 
          WE, WE'D HAVE THE SAME OVERALL ISSUE AGAIN. 
          'CAUSE IT WAS A STATEWIDE ISSUE. 
          WOULD IT AGAIN, HELP TO HAVE MORE CAPACITY, INCLUDING THE OLD COAL, COAL UNITS? IT WOULD HELP SOME, BUT FOR MAGNITUDE, THIS STORM WAS FIVE TIMES BIGGER IN TERMS OF IMPACT YEAH. 
          TO THE STATE THAN WE HAD SEEN. 
          AND THOSE COAL UNITS DON'T HAVE ENOUGH CAPACITY TO, TO MAKE UP FOR THAT. 
          THEY CAN CONTRIBUTE, BUT THEY, THEY CAN'T MAKE UP FOR THAT. 
          IS IT BETTER TO HAVE MORE CAPACITY? IT'S BETTER TO HAVE MORE CAPACITY. 
          YEAH. 
          IS IT BETTER IN THE WINTER TO HAVE WHAT WE CALL DISPATCHABLE FIRM POWER THAT ISN'T DEPENDENT ON THE HOW COLD IT IS, HOW CLOUDY IT IS? YEAH. 
          BUT AGAIN, YOU REALLY DO NEED THOSE SAME TYPES OF PRODUCTION WHEN IT'S THE SUMMER YOU, IT'S NON EMITTING. 
          EVERY SINGLE TECHNOLOGY HAS ITS BENEFITS AND ITS CHALLENGES. 
          AND WE BUCKET IT ALL TOGETHER TO TRY TO GET THE BENEFITS OF EVERYTHING AT THE SAME TIME. 
          SO WE HAD OTHER PEOPLE TELL US, UM, AND I THINK, I THINK I KNOW THE ANSWER, BUT THE, THE OTHER PEOPLE TELL US THAT, YOU KNOW, THE REASON THAT THIS HAPPENED IN SAN ANTONIO IS BECAUSE CITY COUNCIL ADOPTED AND YOU GUYS HELPED US ADOPT THE CLIMATE ADAPTATION PLAN, AND THAT IT HAD NOT BEEN FOR THE CLIMATE ADAPTATION PLAN. 
          NONE OF THIS WOULD'VE HAPPENED. 
          FALSE OR TRUE? I WOULD SAY FALSE. 
          YEAH, ME TOO. 
          OKAY. 
          I KNOW. 
          YOU KNOW, THE POINT IS, YOU KNOW, WE WERE FIGHTING THIS, UH, TRYING TO STAY IN THE MIDDLE BEFORE THE STORM. 
          WE DEFINITELY HAVE PEOPLE WHO DON'T WANT US TO CHANGE FROM OUR TRADITIONAL WAYS. 
          AND THEN WE HAVE PEOPLE THAT WANT US TO BE ALL SOLAR, UH, TODAY. 
          YEAH. 
          AND IN REALITY, IT'S GONNA, IT'S NOT JUST ABOUT 20 50, 20 40, 20 35, WHICH IS PRESIDENT BIDEN'S GOAL TO 2030. 
          IT'S EVERY SINGLE YEAR IS A JOURNEY THAT WE HAVE TO GO THROUGH. 
          SO BEFORE ALL THAT, THERE WERE A LOT OF ISSUES IN TERMS OF, UH, WE SAW A LOT OF BENEFITS. 
          ACTUALLY. 
          SOLAR PRICES CAME DOWN, UM, GAS PRICES CAME DOWN. 
          THOSE THINGS TOGETHER HAVE DISPLACED COAL TO A GREAT DEGREE ON PRICING, NOT NECESSARILY PRODUCTIVITY, BUT PRICING. 
          THE REGULATIONS AT THE FEDERAL LEVEL ARE BIGGER. 
          AND, AND THE CITY OF SAN ANTONIO DIDN'T CREATE ALL THOSE. 
          THE CITY OF SAN ANTONIO SAYS, LET'S HAVE A ASPIRATIONAL GOAL TO GET THE CARBONIZATION AND THE WAY THAT WE'RE BALANCING AFFORDABILITY AND THE WAY THAT WE'RE BALANCING RELIABILITY NOW, VERY MUCH PAYING ATTENTION TO RESILIENCE. 
          BUT TO ME, WE WERE ALREADY ON THIS JOURNEY A LONG TIME AGO. 
          WE HAD TO DO IT. 
          WE'RE THOUGHT WE'RE THOUGHTFUL. 
          WE'RE PUTTING OUR RESOURCE PLAN OUT THERE FOR MORE DISCUSSION. 
          NOW WE HAVE TO PUT ON THE LAYER OF WHAT HAPPENS IN BETWEEN NOW AND 2030. 
          HOW DO WE DO IT THE RIGHT WAY? UNDERSTANDING WE CAN HIT OUR GOALS, BUT WE'RE GONNA HAVE TO BE THOUGHTFUL. 
          AND THE LAST THING I'LL SAY IS THESE PLANTS ARE GETTING OLDER. 
          EVERY SINGLE PLANT WE HAVE IS GETTING OLDER EVERY SINGLE YEAR. 
          ULTIMATELY, WE HAVE TO REPLACE THEM WITH WHATEVER TECHNOLOGY IS THE BEST FOR THE COMMUNITY. 
          SO WE WERE ALREADY ON THIS PLAN BEFORE, BEFORE CAP GOT CREATED. 
          WELL, AND I THINK IT'S REALLY IMPORTANT TO, TO HIGHLIGHT, BECAUSE EVEN, EVEN THOUGH YOU'RE SAYING IT, I'M SAYING IT RIGHT, UM, THAT THE CLIMATE ADAPTATION PLAN, UH, DID NOT CAUSE  ALL OF OUR PAIN. 
          IN FACT, THE OPPOSITE, RIGHT? IT IS LITERALLY A PLAN TO HELP US ADAPT TO CLIMATE CHANGE. 
          UM, AND, YOU KNOW, I, I DON'T THANK COUNCILWOMAN SANDOVAL ENOUGH, UH, BUT THIS IS, UH, YOU KNOW, THIS IS ONE PLACE WHERE LEADERSHIP REALLY MATTERS, RIGHT? AND THAT IS NAMING THE PROBLEM AND DOING SOMETHING ABOUT IT. 
          AND, UH, SO, SO THE OTHER QUESTION I'VE GOT IS I, I'D LIKE TO AT SOME LATER DATE, 'CAUSE I'M, I'M, I'M GONNA, I'M ABUSING MY, MY PRIVILEGE OF TIME HERE, UH, TO UNDERSTAND A LITTLE BIT MORE ABOUT WHAT Y'ALL'S INNOVATION, TECHNOLOGY AND RESILIENCE COMMITTEE DOES. 
          UM, AND, UM, I'LL, I'LL, I'LL MENTION IT, UM, AND SERIOUSLY AT ANOTHER DATE. 
          BUT, UM, I WILL TELL YOU, JANIE, WE, UM, CHRIS 
          [01:45:01]
TER AND I WENT TO SPAIN SIX YEARS AGO, AND THEN SEVEN YEARS AGO, SO SEVEN YEARS AGO. 
          AND SO WE TOOK TWO TRIPS, RIGHT? AND WE TOURED A FASCINATING PLACE CALLED INDRA, UM, THAT HAD DEVELOPED. 
          AND, AND THE SOFTWARE THEY'VE DEVELOPED IS OLD NOW. 
          BUT, UM, THEY'VE DEVELOPED THIS, UM, MACHINE LEARNING AI, UM, SYSTEM THAT, UH, WAS, YOU KNOW, CREATED CROSS OPERATIONAL INTEROPERABILITY, YOU KNOW, BETWEEN LEGACY SYSTEMS, RIGHT? SO YOU WOULDN'T HAVE TO GO BUY NEW MACHINES. 
          COSSA WOULDN'T HAVE TO, SAWS WOULDN'T HAVE TO, BUT THEY ALL TALK TO EACH OTHER, RIGHT? CREATING THIS LIVE MACHINE LEARNING DASHBOARD THAT EVERYBODY CAN LOOK AT. 
          AND THEN THIS MACHINE TELLS YOU, HEY, THERE IS A CASCADING FAILURE OF SYSTEMS WITHIN 72 HOURS, RIGHT? UH, AND HERE ARE THE THINGS YOU NEED, YOU GUYS NEED TO WATCH OUT FOR, RIGHT? 'CAUSE IT'S GONNA HAPPEN. 
          AND THEN WHILE IT'S DOING ALL THAT, IT'S RUNNING PERMUTATIONS OF EVERY DISASTER YOU CAN POSSIBLY RUN DOING ITS OWN MENTAL TABLETOP EXERCISES AND PUTTING TOGETHER, YOU KNOW, YOUR INSTRUCTION COLOR BY NUMBERS MANUAL FOR HOW TO RESPOND TO EVERY ONE OF THESE PERMUTATIONS. 
          FASCINATING SYSTEM, RIGHT? UM, AND WE, UM, YOU KNOW, WE LEARNED A LOT ABOUT IT. 
          AND, AND I SIGNED THEM UP AS A CLIENT, UH, AND, UH, I, YOU KNOW, AND WE WERE WALKING THEM AROUND SOUTH TEXAS, AND EVERYBODY WAS LIKE, WHAT? WHAT DO YOU, YOU KNOW, LIKE ALL THAT SOUNDS LIKE A BUNCH OF GOBBLEDY G**K. 
          I MEAN, WAY BACK THEN IT SOUNDED LIKE GOBBLEDYGOOK. 
          I GET IT, RIGHT? BUT NOW MY UNDERSTANDING IS THAT THESE THINGS ARE KIND OF OFF THE SHELF AND EVERYBODY SEEMS TO BE, YOU KNOW, ALL THESE BIG COMPANIES ARE, YOU KNOW, OFFERING SOME, YOU KNOW, SOMETHING VERY SIMILAR. 
          AND THEIRS WAS CALLED SOPHIA, UH, LIKE MY DAUGHTER. 
          UM, AND, UH, WHAT, WHAT I LEARNED WAS IS THAT THESE SYSTEMS ARE ONTOLOGICAL METHODS. 
          LIKE WHERE THEY JUST BASICALLY ARE CONSTANTLY AWARE OF WHAT IS AND WHAT ISN'T. 
          RIGHT? YEAH. 
          WE DO, WE RUN FOR THE DEPARTMENT. 
          YEAH. 
          YEAH. 
          AND SO MY, YOU KNOW, I'D LIKE TO LEARN WHAT, YOU KNOW, WHAT, IF ANYTHING LIKE THAT IS KNOCKING ON Y'ALL'S DOORSTEP, UH, OR ON YOUR DOOR, BECAUSE AT THE SAME TIME, IN OUR INNOVATION AND TECHNOLOGY COMMITTEE HERE, WE'RE TALKING ABOUT MACHINE LEARNING, TRAFFIC MANAGEMENT SYSTEMS AROUND THE ENTIRE CITY, RIGHT? AND I MEAN, WE'RE, WE'RE LEANING INTO THIS KIND OF TECHNOLOGY THAT IS PREDICTIVE, THAT IS ADAPT, YOU KNOW, REAL TIME ADAPTIVE. 
          AND SO ANYWAY, I'M, I'M THROWING OUT JUST IDEAS THAT I THINK WE JUST SIGNED OUR FIRST AGREEMENT. 
          OKAY. 
          VICE CHAIR. 
          OKAY. 
          I THINK WE SPENT A YEAR, I'M, AND I'M DONE. 
          UH, I JUST TO TECHNOLOGY, WE JUST SPENT A YEAR WORKING WITH THE CITY HEAD TECHNOLOGY AGREEMENT. 
          THAT COULD BE SOMETHING COMMITTEE THAT I BELIEVE WE HAVE KEY INDIVIDUALS FROM C P S TO COLLABORATE WITH THE CITY ALREADY. 
          OKAY. 
          SO, JUST SO YOU KNOW, THAT CAN BE, UM, AS WE LEARN MORE ABOUT YOUR PROGRAM ALREADY HAVE THE, UH, AGREEMENT AND HOW WE WORK, FACILITATE WORK TOGETHER. 
          SO, SO REID, YOU KNOW, THE, AND I I PROMISE YOU THIS IS MY LAST POINT, SO I CAN HANDLE THE, THE CONCH OVER TO, UH, MY OTHER FRIEND. 
          WELL, LET ME JUST SAY TWO THINGS. 
          FIRST, UH, ONE, WE'RE GONNA EXTEND THE MEETING IF THAT'S OKAY WITH EVERYONE. 
          'CAUSE I'VE GOT A LOT OF ANXIETY OVER HERE ON THIS SIDE OF THE TABLE, . 
          YEAH. 
          WE'RE NOT GONNA GET TO TALK. 
          I SEE IT. 
          I SEE IT. 
          YEAH. 
          AND SO WE'RE GONNA LOWER THE ANXIETY LEVEL. 
          YEAH, YEAH, YEAH. 
          AND PLEASE CONTINUE. 
          SO I, I WILL END ON THIS. 
          I'M, I'M THRILLED. 
          UH, I MEAN, THIS WHOLE MEETING'S BEEN A DOWNER, RIGHT? LIKE OF ALL THE THINGS THAT WENT WRONG, BUT I'M THRILLED THAT YOU GUYS ARE TAKING THIS OPPORTUNITY TO BE META RIGHT? AND TO REALLY, YOU KNOW, BE VULNERABLE AND BRAVE ENOUGH TO BE VULNERABLE, RIGHT? UM, AND I'M ALSO THRILLED THAT YOU'VE GOT SOMEBODY WITH A SHARPEST ELBOWS, UM, A HUGE FRONTAL LOBE AND A VERY, VERY KEEN BSS DETECTOR, UH, HEADING THIS UP. 
          UH, I MEAN, I THINK THAT JANIE'S, UH, THE RIGHT PERSON FOR THIS AND, UH, YOU KNOW, UM, I MEAN, WHEN, WHEN SHE COMES AND PRESENTS, I TRUST WHAT SHE SAYS. 
          'CAUSE UM, YOU KNOW, I MEAN, I'VE SEEN YOU IN ACTION AND I CAN'T THINK OF A BETTER PERSON TO MANAGE SOMETHING LIKE THIS. 
          AND YEAH, ESPECIALLY IF YOU'RE DOING THE RESILIENCY, THIS IS GONNA BE WITH THE DOCTOR STRESSING THAT. 
          SO, SO THANK YOU, REID, I APPRECIATE. 
          SURE. 
          UH, WELL THANK YOU VERY MUCH AND THANK YOU, UH, MS. GONZALEZ. 
          UH, JUST TO ANSWER YOUR QUESTION, UH, COMPARED TO THE PRIOR THREE YEARS IN FEBRUARY, IF YOU TOOK, UH, AN AVERAGE, UH, THE WIN WAS ABOUT 30, UH, 9%, AND SOER WAS 54% OF WHAT THEY GOT IN THE PRIOR THREE YEARS. 
          ANSWERING THAT QUESTION FOR YOU NOW, WE'LL JUST TURN IT RIGHT OVER HERE. 
          WE'LL START AT THE END WITH DR. 
          ROCHA GARCIA. 
          AND I APOLOGIZE FOR RUNNING OVER TO EVERYONE, BUT I BELIEVE THIS IS EXTREMELY IMPORTANT. 
          AND, AND, UH, IF THERE'S ANY OBJECTIONS, UM, TALK TO ME IN THE HALL. 
          THANK YOU. 
          THANK YOU, REID. 
          I APPRECIATE IT. 
          UM, AND I'LL START OFF BY, UH, I'M REALLY HAPPY ABOUT THE MUTUAL AGREEMENTS CONCEPT THAT YOU ALL ARE WORKING ON. 
          I'VE ALWAYS WONDERED ABOUT HOW WE WORK WITH BEST PRACTICES, AND I'VE BEEN LOOKING AT OTHER CITIES TO, TO SEE HOW WE'RE DOING, UM, 
          [01:50:01]
THAT ONE OF THE THINGS, AND I CAN'T REMEMBER IF IT WAS FRANK OR PAUL THAT SAID THIS, AND I'LL START OFF WITH PROBABLY THE, THE, THE MOST DIFFICULT QUESTION. 
          YOU ALL PROMOTED SOMEONE TO BE ABLE TO HAVE EXECUTIVE AUTHORITY. 
          UM, AND SO HOW ARE THEY PREPARED TO BE ABLE TO HAVE THAT, THAT DECISION LEVEL? AND THEN MORE IMPORTANTLY, HOW ARE YOU ALL WORKING TO DEMOTE THOSE WHO DIDN'T PERFORM WELL? OR WAS THERE ANY, IS THERE ANY ASSESSMENT OF FOLKS WHO DIDN'T MAYBE PERFORM AS THEY SHOULD HAVE? AND, AND I'M, I'M ASSUMING THAT'S BEING HANDLED AS WELL AS, AS THE PROMOTION OF FOLKS WHO NEED THAT ELEVATED. 
          WELL, WELL, UH, THANK YOU VERY MUCH, COUNCILWOMAN. 
          I KNOW YOU'VE BEEN PATIENT AND I CAN TELL YOU HAD SOME REALLY GOOD QUESTIONS FOR US. 
          WELL, YOU KNOW, I THINK THE BIGGEST THING I WANNA SAY IS, UH, I REPRESENT 3,100 HARDWORKING EMPLOYEES THAT HAVE DONE A TREMENDOUS AMOUNT OF EFFORT, AND I THINK BOTH PAUL AND FRANK, WHO, WHO REALLY REPRESENT THE OPERATIONAL SIDE OF IT TO A GREAT DEGREE. 
          AND THEN WE ALSO HAVE A LEADER THAT DOES THE GAS PART. 
          UM, OUR, OUR EMPLOYEES DID AN A WONDERFUL JOB, BUT THEY WERE UNDER THE SAME TYPES OF PRESSURE AS THE COMMUNITY. 
          WE HAD THOSE WHO WERE OUT OF WATER AND POWER AND COMMUNICATIONS. 
          AND, UM, I, BY FAR, I'M RESPONSIBLE. 
          AND, UH, AS THE CHAIR INDICATES, HE'S HOLDING ME ACCOUNTABLE AND THE TEAM ACCOUNTABLE. 
          WE, WE BY FAR ARE LOOKING AT OUR SPECIFIC EXECUTION, AND WE'RE GONNA GO THROUGH EVERY SINGLE PROCESS. 
          AND WE'RE DOING IT NOW TO SEE WHERE THE FAILURES WERE AND MAKE SURE THAT, THAT IT INCLUDES AN ACCOUNTABILITY MEASURE TO TALK TO ALL THE EMPLOYEES DIRECTLY FROM THAT PERSPECTIVE. 
          BUT I REALLY CAN'T TELL YOU THAT WE HAD ANYONE WHO DID ANYTHING MALICIOUS OR TERRIBLE, BUT I AM RESPONSIBLE, SO I HEAR YOU. 
          I FEEL ACCOUNTABLE. 
          I FEEL BADLY FOR THE THINGS THAT HAVE HAPPENED AND HOW PEOPLE HAVE GONE THROUGH THESE HORRIBLE EXPERIENCES. 
          AND, AND WE'RE GONNA LEARN FROM THAT. 
          AND SO, MA'AM, WE'RE, WE'RE TOTALLY ACCOUNTABLE AND WE'RE LOOKING AT EVERYTHING THAT WE CAN TO MAKE IT BETTER. 
          UM, THE INDIVIDUAL THAT WE'RE TALKING ABOUT ACTUALLY HAS BEEN WITH US FOR, UM, GOD, I'VE BEEN THERE ALMOST 17 YEARS, AND, AND MELISSA GUTIERREZ WAS THERE, UH, WHEN I GOT THERE. 
          AND, UH, SHE'S AN ENGINEER AND SHE'S WORKED IN MULTIPLE AREAS IN OUR COMPANY, AND SHE HAS A TREMENDOUS AMOUNT OF EXPERIENCE. 
          SHE'S SPENT TIME IN OUR ENERGY OPERATIONS CENTER, UH, LEARNING MORE AND MORE ABOUT LOOKING AT OUR ENTIRE SYSTEM AND WHAT WE COULD DO FOR COMMUNICATION. 
          SHE'S A, SHE HAS BEEN A SENIOR MANAGER. 
          UM, WHAT WE NOTICE IN WORKING WITH THE CITY, UH, WE HAD A REALLY GOOD WAY FOR HER TO BE CONNECTED TO THE CITY. 
          AND MAYBE THAT'S BECAUSE THE CITY'S OUR OWNER. 
          SO, SO THAT WORKED OUT. 
          BUT I, AS I WAS ALSO TALKING TO THE COUNTY, I DON'T THINK THEY WERE AS AWARE THAT MELISSA WAS THERE SPENDING THE NIGHT, UM, VERY KNOWLEDGEABLE, STAYING CONNECTED TO OUR EMERGENCY OPERATION CENTER. 
          AND SO IT, IT WAS CLEAR TO US THAT PART OF THIS WAS, WE NEED TO ELEVATE TO ALL OF THESE ISSUES AND REALLY LOOK AT ALL THE TALENTS THAT SHE HAS AND RESTRUCTURE HOW WE'RE LOOKING AT THAT COMMUNICATIONS, UH, STATURE. 
          AND SO WE ARE GONNA GIVE HER MORE, UM, AUTHORITIES MORE ABILITY TO CREATE MORE CONNECTION, AND THEN WE'RE GONNA BE WORKING WITH THE CITY ABOUT, THEY'RE MAKING SOME CHANGES, HOW DO WE MAKE THAT WORK? AND THEN WE'LL EXPAND THE TEAM FROM THERE. 
          SO THAT'S OUR APPROACH FOR BOTH OF THOSE. 
          WONDERFUL. 
          THANK YOU, MS. HALL. 
          THE NEXT ONE, UM, YOU, IT WAS ONE OF YOUR POINTS AND IT WAS GROUP PRIORITIZATION. 
          AND HOW ARE YOU ALL DOING THAT? HOW LONG DO YOU ANTICIPATE IT'S GONNA TAKE BEFORE YOU DEFINE, UM, GROUP PRIORITIZATION? WELL, I THINK WE'RE ALREADY IN THE, IN THE PROCESS OF, UH, LOOKING AT THAT, AGAIN, WE'RE LOOKING AT HOW WE RESPONDED AND HOW WE WERE MAKING OUR COMMUNICATIONS TO THE CITY, HOW WE WERE COMMUNICATING TO THE, THE WATER COMPANY, OUR, OUR PARTNERS ON THAT. 
          AND NOW, BUT WE WEREN'T NECESSARILY, WE, WE WERE USING EVERY MECHANISM WE HAD. 
          WE WERE USING TEXTING AND WE WERE USING COMMUNICATION, BUT WE GOTTA CHANGE ALL OF THAT AND THEN BRING ALL OF THOSE CONVERSATIONS THAT AT ONCE. 
          AND ALSO BRINGING THE COUNTY AT THE SAME TIME. 
          SO WE'VE STARTED, WE ALSO BELIEVE THAT THE, THE, THE EXERCISES THAT HAVE NOW BEING ORGANIZED BY THE CITY THROUGH ERIC'S OFFICE, WE'RE GONNA USE THAT TO FINE TUNE THOSE POINTS AND LOOK TO SEE HOW DO WE GATHER INFORMATION AND HOW ARE WE TALKING ALL AT ONCE? WE WERE HAVING INDIVIDUAL CONVERSATIONS, UH, BUT WE WEREN'T HAVING AN ALL TOGETHER. 
          AND WE WANNA MAKE SURE THAT VIRTUALLY WE CAN MAKE THAT HAPPEN ALL THE TIME AND BE CONNECTED. 
          AND THAT WAY. 
          I THINK AS WE TALK THROUGH THAT, I THINK OUR, OUR CHAIR HAS EVEN MENTIONED TO ME THE POINT IS TO BE CONNECTED ALL AT ONCE, COME UP WITH THIS, THE PRIORITIZATION. 
          AND SO WHEN EVERYBODY LEAVES THAT ROOM, THEY KNOW WHAT WE'RE ALL EXECUTING AT THE SAME TIME. 
          SO THAT'S THE GOAL. 
          AND SO WE'RE WORKING ON IT RIGHT NOW. 
          WE'RE STARTING TO SEE SOME IMPROVEMENTS. 
          I WOULD EXPECT BY THE END OF THE SUMMER, WE'LL BE IN GOOD SHAPE. 
          THANK YOU, MS. HALL. 
          THE NEXT ONE IS THE CRITICAL CIRCUIT LIST. 
          UM, WHEN WAS IT LAST UPDATED TO THE PUBLIC UTILITIES COMMITTEE AND HOW OFTEN DO YOU UPDATE IT? EVERY YEAR WE, WE UPDATE THAT, AND SO, BUT, BUT AGAIN, THAT WAS UNDER THE OLD ARCHITECTURE AND THE WAY WE DID IT. 
          SO WE'RE ACTUALLY LOOKING AT, I MEAN, IT WAS UPDATED AGAIN 
          [01:55:01]
AFTER THE STORM FOR THE SUMMER, WHICH IS AGAIN, WHAT HAS BEEN THE, WHAT HAS BEEN THE PRIMARY FOCUS, BUT UNDER PAUL'S, UM, LEADERSHIP, WE'RE RE-LOOKING AT THE WHOLE THING, HOW WE DO IT, HOW WE CONNECT, HOW WE CAN USE OTHER SYSTEMS AND TECHNOLOGY. 
          SO THAT'S WHAT WE'RE DOING. 
          WHEN I READ THROUGH THAT PUBLIC UTILITY QUOTE, I REALIZED THAT THERE'S NO LIMIT ON THE AMOUNT OF TIMES THAT WE COULD UPDATE IT. 
          SO THAT'S WHY I WAS ASKING, I ASKED THE SAME THING OF SAS. 
          AND SO, UM, SO I WAS JUST WONDERING HOW YOU ALL DO IT ON THE EQUITY LENS. 
          UM, THIS WAS PAUL'S AREA, BUT, UM, DO WE, UH, SORRY. 
          DO, DOES C P S HAVE AN EQUITY ADVISOR, OR HOW DO YOU GATHER YOUR EQUITY INFORMATION? IS IT JUST SOMETHING THAT, UM, YOU WORK WITH THE CITY ON? HOW DO YOU DEFINE IT? WELL, I WOULD HAVE TO TELL YOU THAT, UM, WE NEED A LOT OF HELP THERE, AND WE'RE GONNA BE REACHING OUT TO THE CITY FOR SOME ASSISTANCE. 
          YOU KNOW, SOME, ONE OF THE QUESTIONS THAT WE KNOW CAME FROM THE CITY WAS, YOU KNOW, ARE WE, DO WE HAVE OUR SYSTEM, UM, A A ABILITY TO BE ABLE TO, YOU KNOW, LOOK AT DATA BY CENSUS TRACK? WE DO NOT, UM, THAT IS NOT A PART OF WHAT A UTILITY DOES. 
          AND FOR THE BENEFIT OF ALL, ALL THE LISTENERS TO THIS EVENT, WE DON'T USE DEMOGRAPHICS TO MAKE OUTAGES. 
          WE DON'T LOOK AT THAT. 
          NOW, THE GOOD SIDE OF THAT IS THAT THAT MEANS WE DIDN'T LOOK TO SEE WHO ANYONE WAS TO MAKE THEM, UM, NOT HAVE POWER. 
          THE WHAT WE WERE MANAGING WAS THE MASSIVE SIZE THAT WE HAD TO GO THROUGH, AND IT GOT SO BIG, THAT'S WHEN WE COULDN'T ROTATE THOSE OUTAGES. 
          AT THE SAME TIME, THOUGH, WE UNDERSTAND THAT THERE COULD BE UNINTENDED CONSEQUENCE FROM NOT LOOKING AT THAT. 
          SO WE'RE GONNA LOOK TO THE CITY TO GIVE US SOME HELP ON WHAT WE COULD DO. 
          OKAY, WONDERFUL. 
          PAULA, THE OTHER QUESTION THAT I HAD, UM, AND THIS WAS ONE OF FRANK'S AREA, AND ON THE POWERPOINT, UM, ON SLIDE TWO, ON, ON THE LAST SLIDE, MARKET AND GENERATION, IT TALKS ABOUT WEATHERIZATION AND THE FACTS. 
          AND SO CAN YOU HELP ME UNDERSTAND WHAT WAS MEANT BY THAT SLIDE? I THOUGHT THERE WOULD BE MORE SLIDES, UH, ON THAT, BUT, UH, WHAT, WHAT DO YOU, WHAT WHAT WAS MEANT BY WEATHERIZATION? THE FACTS? WELL, A A COUPLE THINGS, AND BEFORE I FINISH, I WANNA MAKE SURE THAT I POINT OUT THAT OUR VICE CHAIR IS ALWAYS TALKING TO YOUR PAST QUESTION, WHAT CAN WE DO BETTER TO REACH OUT TO PEOPLE AT ALL DEMOGRAPHIC LEVELS AND MAKE THAT WORK? SO I DO, I DO WANT TO, UH, INDICATE WE WERE DOING SOME, BUT THIS OBVIOUSLY GIVES US A POINT OF LOOKING AT STORM URI AND SAY, WHAT CAN WE DO TO EXPAND THAT, UM, THE WEATHERIZATION AND THE FACTS. 
          I THINK WHAT HE WAS REALLY SAYING IS, UH, ONE OF THE NARRATIVES AS, UH, COUNCILMAN PLYS WAS TRYING TO SAY THAT PEOPLE PUT A LOT OF THINGS OUT THERE THAT AREN'T TRUE. 
          ONE OF THE NARRATIVES IS THERE WAS NO WEATHERIZATION, THERE WERE NO EFFORTS. 
          THERE WERE NO, YOU KNOW, THAT'S THE PROBLEM. 
          AND IN FACT, AS, AS FRANK POINTED OUT, WE HAVE BEEN WORKING ON WEATHERIZATION AND PUTTING, YOU KNOW, NOW ABOUT, YOU KNOW, $20 MILLION, THAT'S JUST ON THE CAPITAL SIDE. 
          WE'VE ALSO PUT EXTRA MAINTENANCE ON THE O AND M SIDE, AND WE'VE DONE ALL THAT WITH JUST ONE RATE INCREASE IN 11 YEARS. 
          SO HE WAS JUST TRYING TO, YOU KNOW, CREATE THE FOUNDATION THAT WE'VE DONE IT. 
          85% IS LIKE A, A B, WE SHOULD BE VERY MUCH SHOOTING FOR AA PLUS. 
          AND SO THAT'S WHERE WE'RE GONNA TAKE THOSE LESSONS LEARNED AND FIGURE OUT WHAT WE CAN DO TO IMPROVE. 
          PAUL, I GOTTA SAY THAT I APPRECIATED FRANK, I THINK IT WAS FRANK WHO MENTIONED, UM, THAT THERE WAS $18 MILLION WORTH OF INVESTMENTS OUT OF THE THREE ASSESSMENTS IN TWEN SINCE 2011. 
          YES, MA'AM. 
          UM, SO I, I'M, I, I'M, I'M GRATEFUL THAT SOMEONE IS LOOKING AT THOSE AND MAKING SURE THAT'S BEING TAKEN, UH, INTO CONSIDERATION. 
          UM, I ALSO WANNA TAKE THE OPPORTUNITY TO THANK RUDY. 
          UM, RUDY GARZA WAS WORKING, UH, WITH ME BY PHONE, UM, AND WE WERE CONNECTING THE ENTIRE TIME ABOUT FORT SAN ANTONIO. 
          AND SO THAT'S A, A, A, A BIG AREA, OBVIOUSLY, UM, FOR, FOR OUR PART OF TOWN THAT WE WENT TO MAKE SURE WAS COVERED. 
          AND HE WAS WORKING WITH SAS AS WELL TO MAKE SURE THAT WE WERE SUPPORTIVE OF EACH OTHER, THAT YOU ALL WERE SUPPORTIVE OF EACH OTHER. 
          AND I DO HAVE TO THANK YOUR CREW TEAM. 
          AND SO LAURA JACOBS CALLED MY, UM, UH, CONSTITUENT SERVICES DIRECTOR SPECIFICALLY TO CHECK IN ON SOME OF THE RESIDENTS. 
          SO THE ENTIRE TEAM, NANCY AND JESSE AND CHRISTELLA, THEY'VE ALWAYS BEEN VERY HELPFUL. 
          UM, THE CRITICAL CARE PROGRAM, I DID NOT REALIZE THAT PHYSICIANS' OFFICES ACTUALLY HAVE TO FAX IN THAT DOCUMENT EVERY TWO YEARS. 
          ARE PATIENTS AWARE OF THAT? AND THEN I ALSO WANT TO KNOW HOW YOU ALL WORK WITH THE FIRE DEPARTMENT, BECAUSE IN THE CRITICAL CARE, UM, AGREEMENT, AND IT'S A VERY SIMPLE ONE PAGER, UM, BUT IT SAYS, UH, SO, SO FIRST OF ALL, IT'S QUALIFIED CUSTOMERS, UM, WHO, UH, AND, AND IT'S TO PREVENT IMPAIRMENT OF A MAJOR LIFE FUNCTION THROUGH A SIGNIFICANT DETERIORATION OR EXACERBATION OF A PERSON'S MEDICAL CONDITION IN THEIR HOME. 
          SO TALKING ABOUT THE MEDICAL EQUIPMENT SPECIFICALLY, BUT IT SAYS THAT, UM, IN THE PROGRAM PROVISION SIGNING THIS DOCUMENT BASICALLY AUTHORIZES C P S ENERGY TO RELEASE THE APPLICANT'S, UM, NAME AND TELEPHONE NUMBER TO THE CITY OF SAN ANTONIO'S EMERGENCY PERSONNEL. 
          IF, UM, ORDERED IN THE EVENT OF AN EMERGENCY SITUATION WHERE, UH, C P S ENERGY INTERRUPTS ELECTRIC SERVICE, HOW IS THAT DONE FOR YURI? 
          [02:00:01]
WELL, UM, A A COUPLE OF THINGS. 
          FIRST, THE REQUIREMENT TO UPDATE THE INFORMATION EVERY TWO YEARS, I, YOU KNOW, THAT THAT IS THERE, BUT WE JUST DON'T TAKE PEOPLE OFF THE LIST JUST BECAUSE IT'S BEEN A TWO YEAR THING. 
          SO I JUST WANNA ASSURE YOU, WE HAVE NO PROCESS TO SAY, IF YOUR PAPERWORK'S OFF, YOU'LL GET OFF THE LIST. 
          AND THEN RUDY'S TEAM AGAIN IS CONSTANTLY CHECKING EVERY YEAR, HOW ARE YOU DOING? AND SO IT REALLY HAS A HIGH TOUCH COMPONENT FROM, FROM THAT PERSPECTIVE, UM, RELATIVE TO WORKING WITH THE CITY, WHEN WE KNOW WE HAVE A PARTICULAR CUSTOMER ISSUE, UM, WE MAKE THAT AS FLUID AS POSSIBLE IN THE, IN THE CARE FOR THAT INDIVIDUAL. 
          WE WILL TALK. 
          AND SOMETIMES IT'S WELLNESS CHECKS, SOMETIMES IT'S HEALTH CHECKS, DIFFERENT THINGS THAT ARE HAPPENING. 
          BUT THAT HAPPENS VERY FLUIDLY. 
          UM, WE HAVEN'T HAD A CUSTOMER COMPLAIN ON THE PROCESS, BUT WE'RE ALSO OPEN TO ANY SUGGESTIONS THAT WE CAN, WE CAN APPLY. 
          AND I THINK THAT MY QUESTION, OR THE REASON THAT I WAS SPECIFICALLY ASKING THAT QUESTION IS, COULD WE HAVE DONE A BETTER JOB COORDINATING WITH THE FIRE DEPARTMENT AND IS THERE ANOTHER OPPORTUNITY? AND RUDY HAD MENTIONED OPPORTUNITIES FOR IMPROVEMENT AND COMMUNICATION TO REACH OUT TO THESE FOLKS WHO, UM, A LOT OF THEM IN MY AREA DO NOT HAVE ACCESS TO INTERNET, OR MAYBE THEY WERE ON, ON THEIR LAST BAR OF, UM, POWER RIGHT ON, ON THEIR PHONE IF THEY DID HAVE, UM, A MOBILE DEVICE, ET CETERA. 
          AND SO IS THERE ANOTHER WAY THAT WE CAN ENGAGE MAYBE WITH THE FIRE DEPARTMENT TO MAKE SURE THAT WE REACH OUT? AND IS IT A, AND I KNOW IT WOULD BE A DANGEROUS DOOR TO DOOR EFFORT, UM, LIKE AT, AT THIS POINT, I, I WOULDN'T ANTICIPATE THAT THE CREW TEAM WOULD BE OUT THERE. 
          I KNOW THEY WERE CALLING, ET CETERA, BUT WHAT IS THAT ADDITIONAL, BECAUSE THESE ARE OUR MOST VULNERABLE, LITERALLY OUR MOST VULNERABLE RESIDENTS. 
          SO IS THERE STILL AN OPPORTUNITY? HOW DO WE WORK TO ENGAGE WITH THE FIRE DEPARTMENT? OR HOW HAVE YOU ALREADY STARTED IDENTIFYING THESE FOLKS THROUGH THE FIRE DEPARTMENT SO THAT THEY DON'T HAVE TO CALL TO COUNCILMAN SANDOVAL'S POINT EARLIER, UM, WE ALREADY HAVE THEM ON A LIST SOMEWHERE, AND WE'D HOPE THAT WE HAVE ALL OF THEM ON A LIST SOMEWHERE BECAUSE THEIR PHYSICIAN'S OFFICE SENT THEM IN TO US, RIGHT? AND I'M TALKING ABOUT US AS IN C P S WHO WILL TURN IT OVER TO THE CITY. 
          UM, HOW DO WE MAKE SURE WE DO THAT FOR NEXT TIME? OR HOW DO WE CHECK PHONE NUMBERS THAT AREN'T OUTDATED? IS THERE GOING TO BE A RESPONSIVE PERSON THAT GOING, THAT'S GOING IN THERE, BEING PROACTIVE AND LOOKING AT ALL THE FOLKS ON THE CRITICAL CARE, UM, APPLICATION? OKAY. 
          SO THE ANSWER TO YOUR VERY FIRST QUESTION, IS THERE ROOM FOR IMPROVEMENT? ABSOLUTELY. 
          CAN WE DO ADDITIONAL THINGS AT YES. 
          AND ARE WE LOOKING FOR THOSE ADDITIONAL THINGS? AND THE SUGGESTIONS THAT YOU HAVE, I THINK ARE AWESOME. 
          AND WE'VE STARTED, UM, AS RUDY MENTIONED EARLIER, AND YOU, YOU MENTIONED OUR CREW TEAM, UM, UM, THAT TEAM WAS ACTUALLY STARTED BY A SUGGESTION BY CITY, UH, COUNCIL. 
          IT HAD STOOD DOWN AS FAR AS DIRECT CONTACT BECAUSE OF THE PANDEMIC, UM, BOTH TO KEEP THE CUSTOMER SAFE, YOU KNOW, WE DIDN'T WANT PEOPLE VISITING THEM IN THE MIDDLE OF THE PANDEMIC AND MAKING THEM FEEL UNCOMFORTABLE, AND THEN TRYING TO KEEP EVERYBODY, UH, JUST GENERALLY PHYSICALLY DISTANCED. 
          BUT WE'RE REAL EXCITED THAT WE'RE COMING OUT OF THE PANDEMIC AT THIS POINT IN TIME. 
          SO AS, AS RUDY SAID, KJ FEDERER IS GEARING UP, AND ALL OF OUR, OUR CREW MEMBERS ARE EXCITED TO GET BACK IN AND DO WHAT THEY FEEL IS REALLY IMPORTANT AND RELEVANT CASEWORK. 
          NOW THEY HAVE A NATURAL APPROACH TO NOT JUST SOLVE ENERGY PROBLEMS, BUT LOOK FOR OTHER ISSUES IN THE, IN THE HOME. 
          YES, WE NEED TO HAVE THE ABILITY TO LOOK AT THE THINGS THAT THE FIRE DEPARTMENT CAN DO AND THE POLICE DEPARTMENT CAN DO, AND MAKE SURE THAT THAT INTERACTION IS REALLY GOOD AND RE REINFORCE. 
          SO WE'RE DOING THAT. 
          AND THE LAST PIECE I'LL SAY, AND I THINK I HAVE THE VICE CHAIR WHO MIGHT WANNA MAKE A COMMENT AS WELL. 
          UM, LAST THING I SAID, WE, DURING THE PANDEMIC, WE STOOD UP A OUTBOUND CALL PROCESS THAT WE UTILIZE ALL THE TIME. 
          AND THAT IS TO MAKE SURE THAT WE'RE CHECKING ON CUSTOMERS AND MAKING SURE THAT THEY KNOW ABOUT ALL OUR PROGRAMS. WE'RE GONNA BE ABLE TO COMPOUND OUR OUTBOUND CALL PROCESS AND OUR CREW PROCESS TO CREATE A BETTER CONNECTION TO, OF OUTREACH. 
          IS THIS THE RIGHT WAY? WHAT'S YOUR EMERGENCY NUMBER SITUATION? WHO ELSE DO CAN WE CALL ON YOUR BEHALF? THOSE ARE THE THINGS THAT WE'RE LOOKING AT. 
          BUT AGAIN, WE'LL TAKE ANY ADDITIONAL SUGGESTIONS THAT WE CAN COME UP ALONG THE WAY AND PARTNER WITH THE, WITH THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT IN ANYTHING THAT, THAT ERIC CAN GIVE US. 
          AND I THINK OUR VICE CHAIR MIGHT WANT TO ADD SOMETHING. 
          AND THIS IS JUST MY OBSERVATION AS, AS A CITIZEN AND EVEN A BUSINESS OWNER. 
          UM, I WILL TELL YOU THAT INTERNET ACCESS WAS ALSO AN ISSUE. 
          WE ALSO HAVE TO FIND A WAY. 
          I KNOW, I KNOW THESE BIG PROVIDERS ARE SEVERAL, BUT WE HAVE A FIND, WE ALSO NEED TO FIND A WAY TO COLLABORATE WITH THEM SOMEHOW. 
          I WILL TELL YOU, AS A BUSINESS OWNER, I WAS HAVING TO FIND A PLACE FOR INTERNET CONNECTIVITY TO RUN PAYROLL. 
          I MEAN, PEOPLE STILL NEEDED TO GET PAID REGARDLESS, RIGHT? BUT I THINK WE'RE, THERE'S A BETTER OPPORTUNITY IS HOW DO WE BETTER LEVERAGE THE 3 1 1 SYSTEM, EVEN THOUGH WE CAN DO WHAT WE NEED TO DO AT C P SS. 
          I REALLY THINK THAT THE HEART OF HOW DO WE IMPROVE COMMUNICATION AMONG ALL THE BIG ENTITIES SUCH AS C P S AND SAUCE REALLY IS A 3 1 1 SYSTEM. 
          AND SO EVEN THOUGH I DON'T HAVE A LOT OF INTIMATE KNOWLEDGE, 
          [02:05:01]
I WILL TELL YOU THAT WE BRAND THAT SO MUCH THAT THAT REALLY NEEDS TO BE THE KEY COMPONENT IN HOW WE INTEGRATE THAT COMMUNICATION, AND THAT WE GET A BETTER UNDERSTANDING OF MAYBE LIKE A CITIZEN SURVEY OF WHAT BEST WAY CAN YOU GET COMMUNICATION? IS IT PHONE, IS IT EMAIL? IS IT, YOU KNOW, TWITTER? I MEAN, WHATEVER THAT IS. 
          I THINK THAT THAT'S A BIG AREA WHERE WE COLLABORATE. 
          WE, WE NEED TO DO A BETTER JOB IN WORKING TOGETHER AND LEVERAGE THAT SYSTEM BECAUSE IT WASN'T JUST A WINTER STORM, BUT ALSO THE PANDEMIC IS A GREAT EXAMPLE OF HOW THAT SYSTEM NEEDS. 
          WE NEED TO WORK ON THAT COLLECTIVELY. 
          THANK YOU, MS. JANNEY. 
          I APPRECIATE THAT. 
          UM, AND SO, SO DEFINITELY I THINK THAT THERE'S, UM, THE OPPORTUNITY THAT I SEE HERE IS A COMMUNICATION OR INCREASED COLLABORATION, RIGHT? UM, BUT I ALSO THINK THAT SOME, SOME, UH, WE HAVE TO KEEP, I, I GUESS IN, IN, IN, IN, AND ANDY TAUGHT ME THIS, I THINK, UH, RECENTLY, RIGHT? AS I'VE BEEN ASKING QUESTIONS, WELL, SO AND SO NEEDS TO BE ABLE TO DO SO AND SO AND SO, SO WHO DOES, YOU KNOW, WHAT HOLD ACCOUNTABLE TO, LIKE, DO I GET TO ASK QUESTIONS OF, YOU KNOW, THIS ENTITY, BUT I'M ON THIS ENTITY? AND SO I THINK IT BECOMES A LITTLE COMPLICATED, BUT WE CAN FIGURE ALL THAT OUT. 
          BUT MY NEXT QUESTION ARE ACTUALLY ON THE UNIT. 
          SO IT WAS R F I NUMBER 13, AND YOU ALL, UM, GAVE SOME INFORMATION. 
          AND SO WITH SPRUCE ONE, UM, THEY WERE, THEY WERE SAYING THAT WHILE TRYING TO RESTART THE UNIT, THAT MAINTENANCE PERSONNEL HAD TO TROUBLESHOOT, UM, RECIRCULATION VALVE ISSUES, FEED PUMP, RECIRCULATION, VALVE ISSUES. 
          AND SO, UM, THEY TALKED ABOUT HOW MAINTENANCE AND OPERATIONS WERE ABLE TO RESTART IT, BUT HOW OFTEN DO THOSE VALVES GET CALIBRATED, OR HOW OFTEN IS THE MAINTENANCE ON THIS? OR COULD HAVE THAT BEEN ANTICIPATED? UH, WELL, I'LL HAVE FRANK COME UP, BUT WE HAVE AN, AN ACTIVE, UH, PREVENTIVE MAINTENANCE PROGRAM AND A CYCLE PROGRAM. 
          AND AS, AS THE CHAIR INDICATED THOUGH, YOU CAN ALWAYS LOOK AT OTHER THINGS BECAUSE ONCE YOU'RE STARTING TO LOOK FOR MORE EXTREME EXPERIENCES, THEN WE'RE GONNA LOOK TO EXPAND THAT. 
          BUT I'LL HAVE FRANK ANSWER. 
          WELL, THANK YOU FOR THE QUESTION. 
          UM, THE, I COULD GIVE YOU MORE DETAIL ON THE RECER VALVE ISSUE, BUT ULTIMATELY IT'S, UM, THOSE ARE SOME OF THE FAILURES THAT ARE CATEGORIZED AS MECHANICAL, AND IT, IT, IT WAS NOT. 
          UM, YOU KNOW, IT, ALL THOSE THINGS ARE ON OUR, UH, PREVENTATIVE MAINTENANCE LIST. 
          AND WE DO HAVE A PROGRAM, I COULDN'T TELL YOU THE THE FREQUENCY ON THAT, ON THAT VALVE, BUT YOU KNOW, IT IS, UM, A PERIODIC CHECK, UH, TO MAKE SURE THAT THEY, THEY FUNCTION PROPERLY, THAT, YOU KNOW, SEALS WORK, THAT THE VALVE ACTUATES, UH, AND SO ON AND SO ON. 
          AND IT'S THOSE AS WELL AS, YOU KNOW, ALL THE MECHANICAL SYSTEMS, ALL OF THE ELECTRICAL SYSTEMS. UH, SO THEY'RE, THEY'RE, UH, COULD THAT, THAT WOULD BE AN ITEM THAT WOULD BE ON THE, UH, UH, PREVENTATIVE MAINTENANCE, UH, CHECK. 
          OKAY. 
          WONDERFUL. 
          AND I THINK THAT THAT'S THE ONE, UM, ITEM THAT WAS MISSING ON THE DOCUMENT THAT YOU ALL SENT. 
          IT WAS LIKE, THERE WAS A CORRECTIVE ACTION, BUT THEN THERE, I, I DIDN'T SEE LIKE THE, BUT FROM NOW ON, THIS IS WHAT WE'RE GONNA DO. 
          AND SO MAYBE THAT SCHEDULE, I, I FIGURED YOU ALL HAD THAT, BUT I JUST WANTED TO ASK THAT, UM, IN, IN, IN PUBLIC, SO THAT I FIGURED YOU ALL HAD A PREVENTATIVE, UM, UM, HOW SHOULD I SAY, SCHEDULE, RIGHT? SO, UM, MY NEXT QUESTION IS ACTUALLY ON THE SAME ONE, AAV R C T ONE, NOT ENTIRELY SURE WHAT, WHAT THE CODE THAT IS FOR, BUT IT TALKS ABOUT HOW YOUR MAINTENANCE PERSONNEL IDENTIFIED THAT THE NEW HEAT DETECTORS WERE REPLACED BY A CONTRACTOR INSIDE THE TURBINE ENCLOSURES, BUT THAT THEY UTILIZED REGULAR WIRE NUTS AND THEY MELTED INSIDE THE TURBINE ENCLOSURE. 
          AND SO, UM, MAINTENANCE WENT IN AND REPLACED ALL OF THOSE HEAT DETECTOR CONNECTIONS. 
          AND, UM, MY QUESTION IS, SO IF, IF, WAS THAT A CONTRACTOR THAT, SO I THINK THE WAY I READ THAT, IT'S A CONTRACTOR ERROR. 
          SO WILL THEY BE HELD RESPONSIBLE FOR THAT? OR WHO IS MAKING SURE THAT A CONTRACTOR DOESN'T USE SOMETHING THAT MELTS? RIGHT. 
          UM, SO WE HAVE RESPONSIBILITY FOR OVERSIGHT OF THE WORK THAT THE CONTRACTORS DO. 
          CONTRACTORS, UM, MAKE MISTAKES. 
          SOMETIMES WE HOLD THEM ACCOUNTABLE. 
          AND, UH, THAT'S REFLECTED IN THE WHETHER OR NOT THEY GET ADDITIONAL WORK WITH US. 
          THEIR PERFORMANCE HISTORY IS A, UH, A, A KEY COMPONENT OF WHETHER THEY, UH, ARE GOING TO DO WORK FOR US AGAIN. 
          AND IF IT, UH, CAUSES US, UH, FINANCIAL LOSS, THEN WE HAVE, UH, PROCESS THAT WE WORK THROUGH OUR LEGAL DEPARTMENT TO, UM, HOLD FOLKS EVEN MORE ACCOUNTABLE. 
          WE HAVE DONE THAT, UH, FROM TIME TO TIME. 
          UH, BUT IN, IN GENERAL, IT'S USUALLY KIND OF THROUGH THE RELATIONSHIP AND THE RATING SYSTEM THAT WE USE WITH CONTRACTORS ON THEIR PERFORMANCE. 
          OKAY. 
          WONDERFUL. 
          AND I THINK THAT ALSO, UM, GOES INTO THE, THE POINT THAT I MADE EARLIER, UM, WHEN I WAS ASKING MS. PAULA, SO IT'S NOT JUST ON THE STAFF SIDE, BUT ALSO ON THE CONTRACTING, RIGHT? AND SO WAS THERE ANYTHING THAT, UM, COULD HAVE BEEN, UM, TAKEN CARE OF AHEAD OF TIME THAT MAYBE IT, IT WASN'T, UH, IT WASN'T C P S THAT DID THE INSTALLATION, ET CETERA, AND SO I JUST WANTED TO POINT 
          [02:10:01]
THAT OUT AS WELL. 
          AND THEN MY OTHER QUESTION, IT'S A SECOND TO THE LAST QUESTION. 
          AND SO RUDY MENTIONED SOMETHING, UM, AND HE SAID SOMETHING AND I, AND I'M GONNA QUOTE HIM, AND HE SAID, ASSUMING INFORMATION IS CORRECT, AND SO HE SAID THAT WE WOULD PUSH OUT MESSAGES AT THAT POINT, MY MAIN CONCERN IS THAT ASSUMING INFORMATION IS CORRECT, RIGHT? AND SO, AND ONE OF THE THINGS, AND I'LL GIVE YOU AN EXAMPLE, RUDY, UM, ON ONE OF THE RFIS, YOU ALL HAD THE COMMUNICATION, UM, I CAN'T REMEMBER WHICH NUMBER IT WAS. 
          UM, BUT, UH, I THINK, UH, AND I ASKED ERIC WALSH, UM, WELL, WHY, WHY DIDN'T WE SEND OUT A COMMUNICATION OR WHY WASN'T C P S ALLOWED TO SEND OUT A COMMUNICATION? AND HE SAID THERE WAS NOT AN ACCURATE MESSAGE. 
          LIKE THE MESSAGE WOULD BE, OH, WELL, UM, YOU KNOW, STAY SAFE. 
          WE DON'T KNOW. 
          AND SO, AND SO, SO HE HELPED ME UNDERSTAND THE INFORMATION, RIGHT? SO HOW DO, HOW DO WE FIX THAT? CAN WE FIX THAT? IS IT SOMETHING MORE KIND OF BROAD SAYING HEADS UP, HOW, HOW DO WE NOT ABUSE IT? HOW DO PEOPLE NOT TUNE OUT? I'M I, I'LL, I'LL, I'LL BE THE FIRST TO ADMIT, I TOLD JOHN LEAL ONE TIME, I GET WAY TOO MANY CALLS FROM C P S ENERGY, RIGHT? AND SO, AND NOW I'M LIKE, HEY, JOHN LEAL, I'M, I'M GLAD I'M ON THAT CALL LIST, RIGHT? AND SO, SURE. 
          UM, SO ANYWAY, BUT SO, SO THAT'S MY POINT. 
          LIKE ASSUMING THAT THE INFORMATION IS INCORRECT, THEN LIKE HOW DO WE PUSH OUT CORRECT INFORMATION ON A TIMELY BASIS? WELL, OUR, OUR INFORMATION WAS CORRECT. 
          I MEAN, THE, THE MESSAGING THAT WE SENT OUT, THE, THE TWO TIMES THAT WE SENT OUT, YOU KNOW, HIT 650,000 CUSTOMERS WAS THE NEED TO CONSERVE AND THE FACT THAT WE WERE IN AN ENERGY EMERGENCY. 
          UH, SO WE WERE, YOU KNOW, AGAIN, OUR, OUR GOAL THROUGHOUT, YOU KNOW, WHEN YOU'RE IN A CRISIS SITUATION, YOU WANT TO BE HONEST WITH THE PUBLIC ABOUT WHAT, YOU KNOW, YOU DON'T WANNA, YOU KNOW, UH, UH, UH, PUSH OUT INFORMATION THAT'S NOT BASED ON FACT. 
          I WOULD'VE LOVED ON MONDAY TO BE ABLE TO TELL THE, YOU KNOW, OUR, OUR COMMUNITY THAT WE'RE GONNA BE OUT TILL THURSDAY AT MIDNIGHT. 
          I DIDN'T KNOW THAT, YOU KNOW, NOBODY, YOU KNOW, ACROSS THE STATE KNEW EXACTLY WHEN THE REST OF THE PLANTS, YOU KNOW, THAT WE DIDN'T HAVE INSIGHT TO WERE GONNA COME BACK ON. 
          SO, YOU KNOW, WHAT WE WERE TRYING TO DO IS LET THEM KNOW, NUMBER ONE, YOU KNOW, WE'RE WORKING THROUGH THE SITUATION. 
          NUMBER TWO, YOUR ACTION, YOU CAN TAKE JUST LIKE, YOU KNOW, WE WE'RE TRYING TO CONTROL ACTION. 
          WE COULD TAKE ACTION THAT OUR CUSTOMERS COULD TAKE WAS TO CONSERVE, YOU KNOW, TO THE EXTENT THEY HAD POWER AND WE'RE ABLE TO CONSERVE, UH, WE WERE ASKING THEM TO CONSERVE. 
          AND SO, YOU KNOW, SO, SO WE'VE GOTTA WORK COLLECTIVELY AS A COMMUNITY, YOU KNOW, IF THERE'S AN OPPORTUNITY, UH, GOING FORWARD, I BELIEVE IT'S FOR US TO GET TOGETHER AND TO DECIDE WHAT ARE THE THREE BULLET POINTS THAT, UM, WE CAN SEND OUT THAT WILL BE THE MOST HELPFUL AND NOT CREATE CONFUSION. 
          RIGHT. 
          THANK YOU, RUDY. 
          BECAUSE I, I WAS GONNA ASK THAT. 
          SO THE EQUIVALENT OF THIS WOULD BE, UH, A COUPLE OF WEEKS AGO, UM, WHEN I KEPT GETTING EMERGENCY ALERTS SAYING, TAKE SHELTER, THE TORNADO IS LIKE RIGHT HERE, RIGHT? SO THIS IS YOUR EQUIVALENT WOULD BE CONSERVE ENERGY. 
          WELL, THAT THAT'S RIGHT. 
          CONSERVE ENERGY, OR IF YOU ARE IN A HEALTH CONDITION OR IN HEALTH EMERGENCY, CALL 9 1 1 AND WE'LL, YOU KNOW, SO THAT WE CAN GET THE FIRE DEPARTMENT OUT TO TAKE CARE OF YOU. 
          THAT'S ANOTHER MESSAGE THAT WE COULD HAVE SENT OUT PROBABLY MORE FREQUENTLY, UM, THAT WE TRIED TO, TO DO A ONE-OFF OR A COUPLE OF TIMES AND DO WELLNESS CHECKS, AS PAULA MENTIONED. 
          UM, WE, WE WERE DOING THAT DURING THE COURSE OF THE EVENT. 
          SO, UM, SO YEAH, THAT, THAT, WHEN WE TALK ABOUT SIMPLIFIED MESSAGING, THAT'S WHAT WE'RE TALKING ABOUT. 
          WHAT ARE THE REALLY THE KEY POINTS THAT WILL BE MOST MEANINGFUL TO OUR CUSTOMERS AT THAT MOMENT, AND HOW CAN WE COLLABORATE TO ENSURE YOU USE AS BROAD OF A, OF A NET AS POSSIBLE TO TRY TO CATCH EVERYBODY. 
          GREAT. 
          THANK YOU, RUDY. 
          AND THEN MY FINAL QUESTION, I DON'T KNOW WHO WHO WOULD ANSWER THIS, BUT SOMEBODY MENTIONED EARLIER A SENIOR METEOROLOGIST, AND I DON'T ANTICIPATE THAT THEY'RE ON THE C P S TEAM. 
          UM, HOW, WHERE, WHERE'S THE SENIOR METEOROLOGIST LOCATED OR, RIGHT. 
          SO WE, UH, WE HAVE A COMMERCIAL, UH, WEATHER FORECASTING SERVICE THAT WE USE, AND THEY, UH, YOU KNOW, WHAT YOU WOULD EXPECT HAVE METEOROLOGY SERVICE. 
          AND SO WE, UH, UH, HAVE ACCESS TO THOSE METEOROLOGISTS FOR, YOU KNOW, DAILY TYPES OF QUESTIONS THAT ARE, UH, DAY AHEAD, REAL TIME OPERATORS, OUR LEADERSHIP, UH, THAT OPERATE THAT AREA NEED TO ASK. 
          BUT SCHEDULED, UH, A COUPLE TIMES A YEAR, WE HAVE THEM PRESENT THEIR OUTLOOK FOR OUR, UH, YOU KNOW, OUR REGION AND, AND OUR, OUR, WELL, NOT REALLY FOR SAN ANTONIO, IT'S, YOU KNOW, A REGIONAL, YOU KNOW, UH, BROAD FORECAST FOR, UH, THE AREA AND THE UNITED STATES. 
          OKAY, WONDERFUL. 
          I WAS HOPING IT WASN'T ERIC WALSH WHO HAD A ONE YEAR METEOROLOGY STUNT OR SOMETHING THAT I JUST LEARNED ABOUT LAST TIME. 
          SO THANK YOU. 
          THOSE ARE MY QUESTIONS, CHAIR. 
          THANK YOU. 
          THANK YOU VERY MUCH. 
          MOVING ON. 
          SORRY, LADEN, PLEASE TAKE OVER. 
          THANK YOU, SIR. 
          ALRIGHT. 
          UM, A LOT OF GOOD QUESTIONS, A LOT OF GOOD INFORMATION, BUT AS COUNCILMAN PLY SAID, I, I THINK A LOT OF THIS INFORMATION IS, 
          [02:15:01]
IS AT TOO HIGH OF A LEVEL FOR PEOPLE TO UNDERSTAND. 
          AND ONE OF THE THINGS THAT I DON'T UNDERSTAND IS THAT, AND I'VE TALKED TO YOU ABOUT THIS BEFORE AND YOU MENTIONED IT A LITTLE BIT, IS, YOU KNOW, C P S PROVIDE RELIABLE SERVICE AT AN ECONOMICAL COST, UH, YOU KNOW, THAT WE DIDN'T GET DURING THIS STORM. 
          AND I THINK IT'S MORE THAN JUST THE STORM, UH, EVERY YEAR, YOU KNOW, YOU'VE, IT WAS MENTIONED ABOUT OUR CONSERVATION EFFORTS, YOU KNOW, WE, WE GOTTA, WE GOTTA CONSERVE ENERGY JUST LIKE WATER, BUT MORE AND MORE WE'RE PUTTING MORE PRESSURE ON THE CUSTOMER TO CONSERVE MORE, OTHERWISE THEY WON'T HAVE THAT RELIABLE SERVICE AT AN ECONOMIC PRICE. 
          WE NEED TO, WE NEED TO TAKE A LOOK AT THAT. 
          UH, DO WE HAVE ENOUGH POWER SUPPLY ALL YEAR LONG FOR SAN ANTONIO WHAT WE PRODUCE HERE? THAT, THAT'S MY FIRST QUESTION. 
          DO WE HAVE ENOUGH POWER PLANTS TO SUPPLY WHAT OUR REQUIREMENTS ARE WITHOUT RAMP OR TIGHTENING DOWN ON THE CONSERVATION EFFORTS? HERE WE HAVE, WE ARE ABSOLUTELY FORTUNATE THAT WE HAVE ENOUGH CAPACITY THAT THAT EXCEEDS DEMAND. 
          UM, BUT THEN YOU HAVE SITUATIONS LIKE A WEATHER EVENT OR MECHANICAL ISSUES AND OTHER STRESSES THAT THEN IN TURN CAUSE A SITUATION WHERE YOU HAVE DEMAND HIGHER THAN YOU'VE EVER SEEN BEFORE, AND THEN LESS CAPACITY. 
          SO THERE ARE RARE CASES WHEN THE EVENTS AROUND IT, UH, OCCUR, BUT WE TYPICALLY HAVE HUNDREDS OF MEGAWATTS OF CAPACITY, I WOULD SAY, YOU KNOW, 51 WEEKS OUT OF THE YEAR, AND NORMALLY YEAR AFTER YEAR, WE HAVE MORE THAN ENOUGH. 
          THIS WAS JUST A VERY SPECIAL CASE. 
          BUT THAT'S WITH CONSERVATION EFFORTS, AGAIN, IT, THE CONSERVATION EFFORTS ARE VERY HELPFUL. 
          THOSE ARE ABOUT, AS RUDY SAID, ABOUT 250 MEGAWATTS, BUT WE HAVE ABOUT 7,000 MEGAWATTS OF CAPACITY. 
          TYPICALLY, OUR CAPACITY THAT IS USED FOR DEMAND IN, IN SAN ANTONIO IS ABOUT 5,000. 
          SO SOMEWHERE IN THERE, AND IT, YOU GOT SOME SOLAR AND SOME WIND IN THAT WE HAVE, WE HAVE EXCESSIVE AMOUNT IN A GOOD WAY. 
          NOW, HERE'S THE OTHER COMPLEXITY. 
          AS I SAID EARLIER, PLANTS ARE GETTING OLDER AND OLDER, AND WE HAVE PLANTS ABOUT TO RETIRE IN THE NEXT FIVE YEARS. 
          AND SO WE DO HAVE TO HAVE, MAKE A DECISION AS A COMMUNITY, DO WE CONTINUE TO WANT TO BE WHAT WE CALL LONG HAVE MORE CAPACITY, OR DO WE WANT TO HAVE JUST ENOUGH AND BUY FROM THE MARKET? THAT'S A STRATEGY THAT GETS SUGGESTED RIGHT NOW WE'RE STILL MANAGING AND ASSUMING THAT WE, THE COMMUNITY WANTS TO KEEP HAVING MORE CAPACITY THAN IT NEEDS. 
          WHEN WE DO HAVE THAT, WE TYPICALLY CAN SELL OUR EXCESS POWER, MAKE MONEY, IT REDUCES THE NEED FOR, FOR RATE INCREASES. 
          AND, BUT THAT'S A BIG DECISION TO MAKE AS WE LOOK AT THE AGING OF OUR PLANTS GOING FORWARD. 
          OKAY. 
          SO YOU CAN'T JUST BUILD A POWER PLANT OVERNIGHT NO, SIR. 
          WITHIN A YEAR, WHEN WILL THOSE DECISIONS BE MADE, UH, BY C P S FOR APPROVAL BY THE CITY? UH, ON EXPANDING OUR CAPACITY. 
          I MEAN, THIS IS THE FASTEST GROWING REGION, UH, IN THE STATE OF TEXAS, AND THERE'S GONNA BE ADDITIONAL DEMANDS PUT ON OUR ELECTRICAL NETWORK THAT I, I'M, I'M REALLY CONCERNED ABOUT THAT, THAT WE'RE NOT ALREADY SET IN PLACE A PLAN TO BUILD MORE POWER PLANTS OR WHATEVER IT IS TO KEEP UP WITH THAT DEMAND. 
          AND PLUS TAKE SOME OF THAT PRESSURE OFF OF THE CUSTOMERS OUT THERE THAT, YOU KNOW, YOU KNOW, THEIR, THEIR AIR CONDITIONING SYSTEM GETS CUT OFF OR THE TEMPERATURE GETS RAISED IN THEIR HOUSE, UH, BY C P SS FOR CONSERVATION EFFORTS. 
          I'M JUST, WHEN WHEN ARE WE GONNA, AND I'VE TALKED TO YOU ABOUT THAT BEFORE, WHEN ARE WE GONNA, WHEN ARE THOSE LINES GONNA CROSS ON THE DEMAND VERSUS OUR CAPACITY? WELL, A A COUPLE OF THINGS. 
          WE HAVE SUPPLIED THAT, THAT SHEET, UH, TO YOU THAT YOU REQUESTED, BUT WE ALSO, YOU KNOW, RIGHTLY CIRCULATED THAT THAT PLANNING, UH, SPECTRUM THAT YOU CAN SEE, UH, WE SUPPLIED THAT TO THE, THE BOARD AND THE COUNCIL JUST FOR, UM, JUST FOR ADDITIONAL CONTENT, UH, CONTEXT. 
          IT'S NOT JUST ONE DECISION TO SAY, UH, BUILD A PLANT FOR, YOU KNOW, 2025 OR BUILD A PLANT FOR 2030. 
          WE'VE BEEN ON A PLAN FOR SEVERAL YEARS, AND THAT'S WHAT THE FLEXIBLE PATH STRATEGY IS ABOUT, TO RECOGNIZE THAT ULTIMATELY WE ARE GOING TO SEE MORE DEMAND COME UP AND WE HAVE PLANS RETIRING, AND WHAT DO WE WANNA DO TO MAKE THAT HAPPEN? THAT'S ALSO WHY WE HAVE THE FLEX FLEX POWER BUNDLE, RIGHT? THAT WE WERE WORKING ON VERY INTENSELY. 
          WE KNOW THAT WE HAVE TO REPLACE THOSE MEGAWATTS. 
          WE WERE FOCUSED IN THE FLEX POWER BUNDLE THAT WE PUT OUT THAT BIG GLOBAL R F P, WE WERE FOCUSED ON GETTING READY FOR THE SUMMER PEAK. 
          THAT'S WHAT THE DESIGN WAS FOR. 
          THAT'S WHY IT HAS SO MUCH SOLAR IN IT, AND IT HAS 
          [02:20:01]
ENERGY STORAGE AND FIRMING CAPACITY. 
          WELL, I THINK WHAT, TO YOUR POINT, YURI HAS SAID, YOU KNOW, LET'S EVEN PICK THAT PACE UP MORE. 
          AND SO I THINK WE'RE GONNA HAVE TO THINK ABOUT THE FLEX POWER BUNDLE 2.0. 
          HOW DO WE TARGET A WINTER STRATEGY AS WELL AS A SUMMER STRATEGY, BUT WE'RE ALREADY ACTIVELY IN THAT PROCESS. 
          UH, WE ALSO, BEFORE THE STORM PUT OUT THE FLEXIBLE PATH RESOURCE PLAN SO THAT WE COULD SHARE WITH THE ENTIRE COMMUNITY WHAT DOES OUR PORTFOLIO CURRENTLY LOOK LIKE AND WHAT ARE ALL THE TECHNOLOGY CHALLENGES AROUND IT? AND OUR PLAN WAS THIS SPRING TO HAVE MORE CONVERSATIONS ACROSS THE COMMUNITY WITH THE BOARD AND WITH YOU. 
          BUT OF COURSE, YURI HAS KIND OF CHANGED OUR AGENDA IN, IN SOME WAY, BUT WE'RE, BUT WE'RE NOT GONNA STOP. 
          WE'RE GONNA BE PICKING THAT UP AND ALSO HAVING THOSE CONVERSATIONS THAT INCLUDE CONVERSATIONS WITH THE COUNCIL ABOUT WHAT THAT MIGHT MEAN ON THE DECISIONS THAT WE NEED TO MAKE. 
          SO WE'RE IN, WE'RE IN THAT PROCESS NOW. 
          OKAY. 
          YEAH. 
          UH, SET ERCOT OFF TO THE SIDE FOCUS ON SAN ANTONIO AND YOUR CUSTOMERS THAT YOU PROVIDE ELECTRICITY TO. 
          UM, YOU KNOW, WHERE ARE WE IN THAT ADVANCED PLANNING ON WHAT OUR NEXT STEPS SHOULD BE? UH, I MEAN, YOU SAID WE'RE GETTING STARTED AGAIN. 
          WHEN, WHEN ARE WE GONNA GET TO THAT POINT OF MAKING THOSE DECISIONS ON WHAT DIRECTION WE'RE GONNA BE GOING IN? WELL, WE GOT, UM, ALL THE ANSWERS IN ON THE FLEX, UH, POWER BUNDLE ALREADY. 
          AND SO WE'RE EVALUATING, UM, THE PROPOSALS THAT WE HAVE NOW. 
          SO YOU WILL START TO SEE MORE THINGS POP UP AND BE SHARED WITH YOU THIS SUMMER AND ON INTO THE, THE REST OF THE YEAR, THE, THE FIRMING CAPACITY. 
          WHEN WE'RE LOOKING AT NEW TECHNOLOGIES, THOSE TAKE A LITTLE BIT LONGER. 
          THE, THE SOLAR WILL BE EASIER AND YOU'LL START TO SEE THAT MOVEMENT. 
          SO WE'RE, WE'RE, WE'RE THERE, WE'RE, WE'RE GONNA BE COMING FORWARD WITH MORE IDEAS AND THOUGHTS ON THOSE THINGS. 
          OKAY, GREAT. 
          I, THAT'S MY BIGGEST CONCERN. 
          YES, SIR. 
          WHAT ARE, HOW ARE WE GONNA KEEP UP WITH THE DEMAND AND THE NUMBER OF CUSTOMERS THAT ARE COMING INTO THIS REGION? UM, ARE WE, DO WE HAVE THE, THE WHEELS IN MOTION TO MAKE THAT HAPPEN? WE DEFINITELY HAVE THOSE WHEELS IN MOTION AND WE CAN GO FASTER THE, THE MORE THAT THE COUNCIL WANTS TO HEAR. 
          UH, AND, AND OUR BOARD IS, YOU KNOW, ALL OVER THE RESOURCE PLAN ON WHAT WE'RE TRYING TO DO. 
          SO, SO DEFINITELY, YEAH, I THINK, AGAIN, WE, WE HAVE OF COURSE STOPPED RIGHTLY SO TO ADDRESS THE, THE ISSUES THAT WE HAD DURING THE STORM, AND PEOPLE WANNA KNOW THOSE THERE, WE'VE STOPPED AND PUBLICLY, BUT INTERNALLY, WE HAVE A TEAM WORKING ON ALL OF THOSE R F P THINGS AND THE PLANNING. 
          SO WE'RE READY TO TALK MORE PUBLICLY ABOUT THAT AS WELL. 
          OKAY. 
          I'VE BEEN GETTING A LOT OF COMMENTS FROM FOLKS IN MY DISTRICT SAYING, WHAT IS THIS ABOUT A RATE INCREASE? YOU KNOW, THAT, THAT SPREAD LIKE WILDFIRE THROUGHOUT MY COMMUNITY SAYING, WOW, C P S IS GONNA GIVE US A RATE INCREASE, AND YET THEY FAILED US IN THIS STORM, BUT YET THEY'RE GONNA COME BACK FOR ANOTHER RATE INCREASE. 
          WHAT, WHAT SHOULD I BE TELLING THEM? WELL, I THINK THE, THE FIRST THING I WANNA MAKE SURE IS CLEAR. 
          WE, WE HAVEN'T DECLARED ONE. 
          UM, THAT'S NOT WHAT THIS IS ABOUT. 
          UH, AND I WANT TO MAKE SURE THAT ALL OUR CUSTOMERS KNOW THAT EVERY YEAR WE HAVE TO LOOK TO SEE IF WE'RE ABLE TO AVOID A RATE INCREASE. 
          AND AS TOUGH AS IT IS TO HEAR ONE, NOW, I WANT TO BE CLEAR THAT WE ONLY HAVE ONE IN 11 YEARS BECAUSE WE UNDERSTAND THAT CUSTOMERS CARE ABOUT AFFORDABILITY. 
          IT DOESN'T MATTER WHERE, WHAT SIDE OF TOWN YOU'RE FROM OR WHAT YOUR BACKGROUND IS. 
          NOBODY WANTS A RATE INCREASE THAT YOU DON'T NEED TO HAVE. 
          AND WE WILL NEVER COME IN FRONT OF THIS COMMUNITY IN, IN FRONT OF THE BOARD OR COUNCIL TO ASK FOR ONE MORE DOLLAR THAN WE NEED. 
          AND SO OUR EMPLOYEES SACRIFICE TREMENDOUSLY. 
          THE BOARD EXPECTS US CONSTANTLY TO FOCUS ON COST CONTROL AND FOCUS ON WHAT WE CAN DO TO OPERATE MORE EFFICIENCY, MORE EFFICIENTLY, TO PUT IN TECHNOLOGY THAT MAKES US MORE EFFICIENT AND EFFECTIVE. 
          AND WE CONTINUE TO DO THAT. 
          UM, I WILL SAY THAT WE ARE UNDER EVEN MORE STRESS THAN USUAL EVERY YEAR. 
          IT'S DIFFICULT. 
          AND TO YOUR POINT, TO DO ALL THIS, TO MAINTAIN THE SYSTEMS TO ACCOMMODATE GROWTH AND GROWTH, DIDN'T JUST, YOU KNOW, AS YOU WELL KNOW, ARRIVE TODAY, OUR COMMUNITY, RIGHTLY SO, HAS BEEN GROWING AT A NICE SOLID CLIP. 
          I LOVE THE FACT THAT WE DON'T HAVE 10% GROWTH ONE YEAR AND NEGATIVE GROWTH ANOTHER, BUT A CUMULATIVE ONE TO 2% INCREASE IN LOAD AND DEMAND. 
          EVEN WHEN YOU REALIZE HOW MUCH MORE YOU'RE PUTTING IN ENERGY EFFICIENCY, WE CAN SEE THAT DEMAND HAPPENING. 
          AND WE HAVE OUR GROUP WORKING WITH DEVELOPERS, SO WE KNOW IT'S REAL AND WE'VE STILL NOT HAD TO HAVE A RATE INCREASE. 
          BUT FROM THAT STANDPOINT, TO ACCOMMODATE ALL OF THOSE THINGS, TO FOCUS ON THE MAINTENANCE THAT CONTINUES TO REQUIRE, TO HANDLE THE, THE INCREASES THAT OCCUR, THAT'S JUST NORMAL STUFF. 
          AND WE NEED, WE NEED TO THINK ABOUT THE SUPPORT JUST TO MAINTAIN OPERATIONS IN 
          [02:25:01]
A COMMUNITY, TO YOUR POINT THAT IS GROWING. 
          BUT ON TOP OF THAT, YOU HAVE THE PANDEMIC, AND WE HAVE A LOT OF CUSTOMERS HAVE WHO HAVE NEEDED HELP. 
          WE HAVEN'T DONE A DISCONNECT IN OVER A YEAR. 
          WE HAVEN'T SET A DATE FOR THE, FOR THE RECONNECTS YET. 
          WE DO HAVE THE PROGRAMS WHERE WE'RE CALLING CUSTOMERS AND PUTTING THEM ON PLANS AND WORKING WITH THEM, AND AS THEIR CIRCUMSTANCES, MAYBE THEY'RE RELAPSING, WE'RE CONTINUING TO WORK WITH THEM, BUT THAT IS MOUNTING PRESSURE ON THE FINANCIAL STATEMENTS TO NOT TO HAVE THAT. 
          AND THEN WE HAVE YURI A BILLION DOLLARS MORE IN COSTS. 
          A BILLION DOLLARS IS MORE THAN WE WOULD'VE PAID IN A YEAR. 
          AND SO WE ARE HOLDING ALL OF THOSE COSTS AND ALL THE CARRYING COSTS, AND WE'RE PRUDENTLY TRYING TO MANAGE THAT. 
          BUT AT SOME POINT, JUST THE FUNDAMENTALS TO KEEP GOING. 
          AND THEN ALSO THAT DOESN'T INCLUDE ALL OF THE NEW THINGS THAT ARE GONNA COME OUT FROM THE STUDY. 
          SO WE'RE JUST TELLING, UM, THE COMMUNITY, JUST LIKE EVERYONE ELSE HAS FELT THE PRESSURE THAT IT HAPPENED TO THE ECONOMY, WE ARE TOO. 
          WE'RE GONNA CONTINUE EVEN OVER THE SUMMER PERIODS TO AGAIN, LOOK FOR COST SAVINGS. 
          MAYBE WHOLESALE SALES COMES OUT. 
          AGAIN, I DON'T, I DON'T, WE DON'T, WE CAN'T SEE IT BEING AS STRONG MAYBE, BUT WHATEVER WE CAN DO, WE'RE GONNA DO IT. 
          BUT WE DIDN'T WANNA SURPRISE THE COMMUNITY. 
          EVERY YEAR WE SAY IT, AND AS YOU SEE, KIND OF GET, LIKE, MAYBE IT WON'T, IT PROBABLY WON'T HAPPEN, BUT WE'RE TELLING YOU WE SEE A GAP. 
          WE HAVE MORE COSTS FORECASTED FOR THE YEAR THAN WE HAVE REVENUE, AND THAT'S BECAUSE WE'RE NOT, WE HAVEN'T BEEN HITTING THAT TOP LINE NUMBER. 
          SO WE VERY MUCH APPRECIATE THOSE QUESTIONS ON GENERATION AND, AND THE RATE INCREASE. 
          UH, WHAT ABOUT, UH, QUESTIONS ON THE, UH, WINTER STORM? CLAYTON, ANYTHING ELSE? N NO, I'M, I, I THINK WE'VE, OKAY, SO LISA, AND, UM, WE REALLY APPRECIATE THE EXTRA TIME HERE RUNNING INTO OVERTIME, AND THANK YOU VERY MUCH. 
          SO, LISA, GO AHEAD. 
          THANK YOU ALL FOR THE INDULGENCE. 
          UM, I'M GONNA APPROACH THIS FROM JUST A SLIGHTLY DIFFERENT ANGLE. 
          FIRST, I WANNA GIVE YOU, UH, THANKS AND APPRECIATION FOR YOUR RESPONSIVENESS, UM, IN PROVIDING THE INFORMATION. 
          AS, UM, CHAIR WILLIAMS HAS SAID OVER AND OVER AGAIN, THIS IS NOT AN EASY TASK. 
          I HAVE HAD THE PRIVILEGE OVER THE YEARS, NOT SO MUCH RECENTLY IN WORKING WITH YOU ALL ON A NUMBER OF DIFFERENT CAPACITIES. 
          AND I THINK THAT THIS, I RECALL LEARNING ABOUT THE LEADERSHIP THAT C P S ENERGY HAS HELD NATIONALLY, UM, IN ITS ABILITY TO HANDLE AND EFFECTIVELY BE THE PRODUCTIVE EFFICIENCY UTILITY. 
          UM, MOST PEOPLE DON'T KNOW THAT. 
          AND I KNOW THAT THE, THE WORK THAT YOU ALL HAVE BEEN DOING HAS CONTINUED IN THAT VEIN. 
          SO YOUR LEADERSHIP IS APPRECIATED, YOUR OWNERSHIP AND YOUR ACCOUNTABILITY IS PARTICULARLY APPRECIATED IN THIS PARTICULAR TIME. 
          UM, I ALSO WANT TO THANK YOU FOR STEPPING UP ON BEING READY AND ALREADY BEGINNING TO TAKE YOUR LESSONS LEARNED AND APPLYING THAT, UM, BECAUSE ONE OF THE JOBS THAT WE HAVE IS TO HELP MOVE THINGS FORWARD, BUT WE DON'T HAVE THE EXPERTISE FOR YOUR UTILITY OR, OR FOR SAS UTILITY OR FOR THE CITY FOR THAT MATTER, UM, WITHIN THE, THE, THE SEATS AT THIS TABLE. 
          SO THE FACT THAT YOU ARE ALREADY MAKING IMPLEMENTATION AND MAKING ADJUSTMENTS AND REFINEMENTS IS IMPORTANT TO US. 
          THE FACT THAT YOU ALL ARE ACTUALLY ALREADY TALKING WITH ONE ANOTHER ABOUT HOW TO MAKE THESE IMPROVEMENTS IS SIGNIFICANT IN THIS PARTICULAR TYPE OF PROBLEM. 
          I APPRECIATE YOU ALL POINTING OUT. 
          AND, AND, AND PAULA, THANK YOU VERY MUCH FOR REMINDING US THAT WE HAVE A LOCAL PROBLEM, BUT THE LOCAL PROBLEM IS IMPACTED BY A LOT OF THINGS THAT ARE HAPPENING ON A GREATER SCALE. 
          SO THERE ARE GONNA BE SOME LIMITATIONS AND SOME RESTRICTIONS ON WHAT IT IS THAT WE CAN DO. 
          AND SPEAKING AS A PERSON WHO IS FOCUSING ON THIS FROM THE E O C SIDE OF LIFE, UM, I AM APPRECIATIVE OF BEING REMINDED THAT THERE ARE SOME ASPECTS THAT MAY NEED TO BE TAPPED IN ANOTHER AVENUE OUTSIDE OF WHAT WE'RE DOING JUST ON THE LOCAL, LOCAL ASPECT. 
          I AM GRATEFUL TO HEAR THAT YOU ALL ARE READY TO DO SOME REVAMP ON YOUR EDUCATION CAMPAIGN. 
          I THINK THAT IT IS NECESSARY. 
          UM, THE GENERALIST TALKED ABOUT THIS A COUPLE OF TIMES ON WHAT IT IS THAT WE NEED TO BE ABLE TO MAKE SURE THAT WE AS MEMBERS OF THE COMMUNITY KNOW AND HOW WE CAN BE PROACTIVE IN OUR PREPAREDNESS AND THE STEPS THAT WE NEED TO TAKE. 
          I NOTICED YOUR TERM OF ART, AND IT PROBABLY IS A SEQUENCE SEQUENCING SOUNDS LIKE SOMETHING THAT IS, IS MORE UNIQUE TO C P S ENERGY, UM, PROBABLY BECAUSE YOU ALL REQUIRE ME TO PULL OUT MY MATH, MY SCIENCE, AND MY PHYSICS WHEN I WORK WITH YOU ALL MORE OFTEN THAN NOT. 
          UM, BUT I SEE THAT JUST AS ANOTHER WAY OF SAYING SITUATIONAL AWARENESS. 
          AND I AM VERY MUCH APPRECIATIVE OF THE FACT THAT YOU ALL ARE STARTING TO CHIME IN RIGHT NOW ON HOW CRITICAL THAT SITUATIONAL AWARENESS IS. 
          SO THAT SEQUENCING THAT HAPPENS WITHIN 
          [02:30:01]
YOUR OWN INTERNAL ORGANIZATION AND THE, AND THE READINESS AND THE ACTIVITY THAT YOU ALL ARE STEPPING UP WITH THE E E O C TO START MAKING THOSE REFINEMENTS NOW, UM, ARE CRITICAL BECAUSE WE HAVE SAID HERE TODAY AND IN OTHER MEETINGS, THIS COULD HAPPEN TOMORROW WITH SOMETHING DIFFERENT, WHETHER IT'S TO MANUS CREDIT HARPING ON CYBER ISSUES, OR IF IT IS JUST ANOTHER COMPLETELY UNEXPECTED WEATHER EVENT. 
          UM, COMMUNICATIONS SEEMS TO BE OUR LOW HANGING FRUIT, AND IT IS PROBABLY NOT JUST A LOW HANGING FRUIT. 
          IT'S PROBABLY THE MOST CRITICAL AND IMPORTANT ASPECT WHEN YOU TALK ABOUT THE NUMBER OF INDIVIDUALS WHO ARE INVOLVED AND ARE IMPACTED. 
          UH, SO I AM EAGER TO SEE WHAT THIS GROUP DOES WITH THE OVERLAY AND HOW YOU ALL CREATIVELY WORK WITH THE SKILL SETS AND THE EXPERTISE TO UNDERSTAND HOW IT IS THAT WE NEED TO MAKE THAT THOSE THINGS, THOSE THINGS HAPPEN. 
          AND SO, UM, VICE CHAIR MARTINEZ, YOU HAD MADE THE COMMENT ABOUT 3 1 1, WE'VE ASKED A LOT OF QUESTIONS ABOUT 3 1 1 AND OTHER ASPECTS AND TOOLS AND UTILITIES. 
          UM, SO I AM APPRECIATIVE OF THE FACT THAT YOU ALL ARE ALREADY WILLING TO GO INTO THE WORK THAT CITY MANAGER WALSH HAS BEEN ALREADY PUSHING ON GETTING US TO A PLACE OF DEALING WITH COMMUNICATION FIRST. 
          UM, YOU DO NOT HAVE AN EASY CHARGE IF HAD THE PRIVILEGE OF LOOKING AT HOW THE COMPLEXITIES OF YOUR CAPITAL IMPROVEMENT PLANS WORK. 
          UM, THE IDEA THAT PLANTS ARE AGING IS MORE FRIGHTENING THAN WHEN YOU TURN OVER ALL THE LIGHT BULBS WHEN YOU MOVE INTO A HOUSE, AND THEY'LL GO OUT AT THE SAME TIME. 
          UM, AND IT'S ON A MASSIVE SCALE. 
          I HOPE THAT AS WE ARE GOING THROUGH THIS PROCESS AND YOU ALL ARE LOOKING AT HOW YOU ARE INTERACTING WITH ONE ANOTHER AND REFINING YOUR WEATHERIZATION PLANS, THAT, UM, THERE'S THOUGHT AND CONSIDERATION THAT, UM, MAYBE MORE COMMUNITY EDUCATION COULD BE HELPFUL ON WHAT THAT MEANS. 
          MM-HMM. 
          , MOST OF US DON'T UNDERSTAND THAT OR THINK ABOUT THE FACT THAT C P S HAS COAL, NUCLEAR WIND, SOLAR AND HOW THEY MAY INTERPLAY AND WHAT IT TAKES TO BRING SOMETHING ON AND OFFLINE. 
          SO PERHAPS THAT IS ANOTHER ASPECT OF THE PLANNING, UH, BECAUSE MANY OF THE PEOPLE AT THIS TABLE ARE GONNA BE CHARGED WITH BUDGETING RIGHT AROUND THE CORNER MM-HMM. 
           AND LOOKING AT PRIORITIES AND ALLOCATIONS. 
          THAT MAY BE AN AREA WHERE THERE NEEDS TO BE A LITTLE BIT MORE EDUCATION ON WHAT THAT TYPE OF PROCESS LOOKS LIKE IN TERMS OF TIMING AND SCHEDULING. 
          SO THAT RESPONSIVENESS OF THE COMMUNITY THROUGH THE EDUCATION CAMPAIGN OF WHAT WE CAN DO AS INDIVIDUALS TO BE PREPARED, MIGHT BE, UM, MORE EFFECTIVE AND WE'D BE MORE ATTENTIVE TO MM-HMM. 
          . 
          UM, AND THEN THAT'S GONNA MAKE THESE SITTING COUNCIL PERSONS JOB A LITTLE BIT EASIER WHEN THEY WORK WITH THEIR CONSTITUENTS TO HELP UNDERSTAND WHAT THOSE PRIORITIES ARE GOING TO BE. 
          THANK YOU. 
          THANK YOU, MA'AM. 
          WHAT I'VE, I'VE GOT THOSE ALL MENTALLY, BUT WE'RE GONNA LOOK AT THE VIDEO AND MAKE SURE WE CAPTURE ALL THAT. 
          OKAY. 
          THANK YOU VERY MUCH. 
          UM, I'M JUST GONNA RUN BACK AROUND REAL QUICK IF THERE'S ANY FOLLOW UP QUESTIONS. 
          UH, AND THEN, UH, WE WANT TO THANK YOU FOR HOLDING OVER HERE. 
          I KNOW IT'S LATE, AND, UH, I THINK, UH, THANKS TO, UH, COUNCILWOMAN SANDOVAL, THEY'VE ORDERED SOME SANDWICHES FOR YOU, SO YOU WON'T GET WEAK GOING HOME. 
          AND, UH, PLEASE STICK AROUND AND I'LL GO RIGHT BACK TO, UH, THANK YOU. 
          UM, YOU ARE, UH, YOU'RE INDEFATIGABLE AND UM, YOU KNOW, AND I'M SORRY THAT, YOU KNOW, WE KEEP YOU UP AT THIS PODIUM FOR NOW AN HOUR AND A HALF, BUT, UM, ONE MORE ROUND OF TRUE OR FALSE, UH, FOR ME, UH, 'CAUSE I, I TOTALLY FORGOT. 
          I, I IMAGINE ALL MY COUNCIL MEMBERS ALSO HEARD, YOU KNOW, THIS IDEA THAT PAULA GOLD WILLIAMS, UM, WAS WARM AND COZY DURING THE ENTIRE, UH, STORM. 
          TRUE OR FALSE? FALSE, YEAH. 
          UM, AND UH, THE OTHER ONE WAS PAULA GOLD WILLIAMS AND SENIOR LEADERSHIP AT C P S ENERGY WE'RE PICKING AND CHOOSING WHICH NEIGHBORHOODS, UH, TO, UH, TO LIGHT UP OR TO, YOU KNOW, TURN THE LIGHTS OFF ON FALSE, FALSE, RIGHT? AND THEN, UM, I DON'T KNOW, THE DOMINION AND THE NEIGHBORHOODS IN THE STONE, OAK WERE LIT UP AND GOT WATER, UH, YOU KNOW, UM, AND THE SOUTH SIDE IS THE ONE THAT WAS TURNED OFF, SIR. 
          WE HAD, THERE WERE COMMUNITIES ALL OVER AND I WOULD SAY THE NORTH SIDE, I CAN'T TELL, AGAIN, I DON'T PAY ATTENTION TO NEIGHBORHOODS, BUT THE NORTH SIDE PROBABLY HAD THE BIGGEST IMPACT, UH, TO THE ENTIRE STORM. 
          AND IT WASN'T BECAUSE THEY WERE THE NORTH SIDE. 
          I MEAN, WE ALSO HAVE HEARD PEOPLE SAY, WELL, WE THOUGHT YOU DIDN'T LIKE THE SOUTH PARTS OF TOWN. 
          YEAH. 
          UM, WEST OR EAST. 
          UH, AND SO WHEN NOW THAT, THAT'S COMING OUT, THAT THAT WASN'T 
          [02:35:01]
AS TARGETED. 
          NOW THE NORTH SIDE SAYS, WHY US? IT WASN'T PERSONAL, IT WASN'T BY DEMOGRAPHIC. 
          IT WAS JUST BY VOLUME. 
          YEAH. 
          NO, AND I, AND I, I MEAN, I, I WAS IN INCENSED, RIGHT? BECAUSE I HAVE A CITY COUNCILMAN COLLEAGUE WHO WAS TRAINING ON THAT MISTRUTH AND GOING AROUND TELLING EVERYBODY THAT MY DISTRICT ON THE SOUTH SIDE GETS NO ENERGY WHILE THE DOMINION AND THE NORTH SIDE AND DISTRICT NINE DO. 
          AND, UM, THAT'S NOT WHAT YOU GUYS DO. 
          RIGHT. 
          OKAY. 
          UM, THANK YOU. 
          THOSE ARE MY QUESTIONS. 
          OKAY. 
          JUST, JUST A SECOND. 
          WE'RE, WE'RE, WE'RE, WE'RE WILL PUT THE HEAT MAP UP. 
          IT'S, IT'S NOT QUITE FINISHED YET AND IT NEEDS SOME WORK, BUT, WE'LL, WE'RE GONNA PUT IT UP AND I'M GONNA NOW RECOGNIZE ANNA, THANK YOU. 
          AS SOON AS WE CAN GET ALEX BACK. 
          'CAUSE ALEX IS THE ONLY ONE THAT CAN PUT THIS UP. 
          SO DON'T BLAME US' MAKING THE SANDWICHES RIGHT NOW. 
          IS IT? SO NO, THANKS TO ME. 
          IT WAS ALEX FOOD. 
          YOU GET THE SLIDE OR YOU GET THE SANDWICHES. 
          SO, UM, AS, AS WE'RE WAITING FOR, FOR ALEX, THIS IS REALLY A FOLLOW UP ON, ON THE QUESTION OF, OF MR. ELIAS OR COUNCILMAN ELIAS, AND ALSO PAULA. 
          I, I WANNA THANK YOU AND THE TEAM FOR SENDING US A REVISED HEAT MAP. 
          WE RECEIVED IT, UM, I BELIEVE IT WAS LAST WEEK. 
          I WAS A LITTLE BIT CONCERNED ABOUT LETTING IT GO STRAIGHT TO THE WEBSITE WITHOUT HAVING SOME CONTEXT PROVIDED BY YOU AND YOUR TEAM OKAY. 
          FOR THAT. 
          SO, UM, SO WE, WE CAN GO THROUGH IT NOW. 
          I, YOU KNOW, IT'S A MAP, IT'S GOT LOTS OF COLORS. 
          HOW DO YOU, HOW DO YOU READ IT? HOW DO YOU INTERPRET IT? I, I WANNA MAKE SURE THAT THAT INTERPRETATION COMES DIRECTLY FROM, FROM C P S, LIKE MR. ELIAS SAID WITH, IN THE ABSENCE OF INFORMATION PEOPLE FILL IN THE, THE BLANK. 
          SO, UM, I'D NORMALLY NEED, UH, GLASSES TO DO ANYTHING AS A FINE POINT. 
          SO I'M GONNA MOVE OVER TO THE SIDE AND LET, LET PAUL WHOSE EYESIGHT'S BETTER THAN MINE START OUT. 
          WE'RE GONNA HAVE TO, WE'RE GONNA HAVE TO BRING THAT DOWN A LITTLE BIT IF WE CAN, BECAUSE YOU CAN'T SEE THE WHOLE OR REDUCE THE, THERE YOU GO. 
          REDUCE THE, MAYBE REDUCE IT IN SIZE. 
          THAT SHOULD WORK. 
          AND ANYBODY WANTS TO MOVE UP TO THE SCREEN. 
          PLEASE DO GO PAUL. 
          SO, SO, UH, THIS IS THE MAP AND, AND WHAT WE, THE REQUEST WAS THAT WE BREAK DOWN, UM, KIND OF BY COLOR, THE DURATION OF OUTAGES, UH, ASSOCIATED WITH THE LOAD SHED. 
          NOW THIS IS JUST LOAD SHED RELATED, UM, OUTAGES. 
          NOW, UM, FURTHER REQUEST JUST, UH, UM, I KNOW, UH, UH, REED AND I HAVE TALKED, UH, YOU KNOW, THROUGH BEN IS, UH, MAYBE GETTING A FURTHER DELINEATION OF THIS DOWN INTO MAYBE, UH, FIVE DIFFERENT CATEGORIES OR SOMETHING LIKE THAT. 
          THE TEAM IS WORKING ON THAT. 
          ACTUALLY, THEY, UH, SENT ME A, A DRAFT OF SOMETHING WHILE WE'RE HERE. 
          WHAT WE HAVE HERE, UM, YOU KNOW, THE, THE GREEN IS THE, UH, THE SHORTEST DURATIONS, UH, THE YELLOW AND, AND THOSE DURATIONS ARE FROM, UM, ABOUT, UH, A TOTAL OF, UH, UH, ABOUT A THIRD OF AN HOUR TO, UH, 16 HOURS ROUGHLY. 
          AND THEN THE YELLOW IS, UH, 16 TO ROUGHLY 33 HOURS OF, OF, UH, LOAD SHED DURATION. 
          AND THEN THE RED IS THE LONGEST AT, UH, UH, ABOUT 33 TO 59 HOURS OF LOAD SHED. 
          JUST ONE QUICK POINT OF CLARIFICATION. 
          CAN WE ASSUME THAT YOU USED ALL OF THE INTERRUPTABLE CIRCUITS THAT YOU COULD AND THAT THESE ARE ALL THE INTERRUPTIBLE CIRCUITS? YES, THEY'RE ALL THE INTERRUPTIBLE CIRCUITS. 
          WE ACTUALLY, UM, WHEN WE WENT, UH, UH, FOUND THAT THE AUTOMATED SYSTEM WAS JUST NOT DOING THE JOB AND WE WENT TO A MANUAL OPERATION, WHICH I THINK WE'VE DESCRIBED, WE ACTUALLY PULLED IN SOME ADDITIONAL CIRCUITS, UH, TO TRY AND, UH, PULL IN ADDITIONAL CAPACITY. 
          BUT, BUT THE POINT IS SO THAT PEOPLE WILL KNOW WE'RE NOT HIDING INTERRUPTIBLE CIRCUITS. 
          THEY'RE ALL SHOWING THERE. 
          YES. 
          PLUS SOME. 
          YES. 
          OKAY. 
          THAT'S, THANK YOU. 
          SORRY. 
          YES. 
          THANK YOU. 
          SO IF, UH, A COUPLE OF QUESTIONS, UH, ON THIS IS NUMBER ONE, EVERYTHING THAT IS GRAY ON THERE, YOUR LEGEND INDICATES GOVERNMENT BOUNDARY, BUT THERE'S A LOT OF OTHER GRAY AREAS. 
          YES. 
          WELL, SO THE, THE GOVERNMENT BOUNDARIES HAVE THE, THE BLUE ARE THE, ARE THE BLUE AREAS. 
          SO, YOU KNOW, SO YOU GOT, YOU KNOW, YEAH. 
          COULD I SUGGEST THAT, THAT YOU CHANGE THE OTHER GRAY COLOR TO SOMETHING ELSE? 'CAUSE THEY'RE THE SAME COLOR? YES. 
          UM, AND SO WHAT THAT MEANS IS IF IT DOESN'T HAVE A COLOR, IF IT'S GRAY AND IT DOESN'T HAVE AN OUTLINE IN BLUE, IS IT DID NOT, THAT AREA DID NOT LOSE ANY POWER FROM C P S. 
          IT DID NOT LOSE POWER DUE TO LOAD SHED. 
          THIS DOES NOT. 
          SO IF, IF, UH, IF A CAR SLID ON THE ICE AND HIT, UH, A POWER LINE POWER POLE AND YOU WERE OUT BECAUSE OF 
          [02:40:01]
THAT, THIS DOES NOT REFLECT THAT. 
          AND THERE WAS A LOT OF OTHER OUTAGES THAT, THAT WERE GOING ON. 
          BUT THIS IS JUST REFLECTING LOAD SHE LOAD, SHE, OKAY. 
          AND THERE WERE SOME AREAS THAT WERE EXPERIENCE, I THINK THEY WERE SUPPOSED TO EXPERIENCE THE 15 MINUTE, UH, ROLLING BROWNOUTS, BUT WHAT, BUT THEY HAD MUCH MORE CONTINUED, UH, BLACKOUTS AND THEN THE POWER WOULD COME ON FOR ONE OR TWO MINUTES. 
          HOW IS THAT REFLECTED HERE? LIKE WHERE WOULD THAT FALL? WELL, SO I WOULD SAY , THE, THE DESIGN OF THE SYSTEM WAS TO PROVIDE, UM, BASICALLY THE, WHAT YOU'RE TALKING ABOUT, UH, A 15 MINUTE TYPE OUTAGE. 
          AND THEN YOU'D BE BACK ON FOR, YOU KNOW, THE NEXT HOUR OR SOMETHING. 
          THAT WAS THE DESIGN OF THE SYSTEM. 
          AND IF WE HAD HAD, UH, AN EVENT THAT WAS OF THE SIZE OF SAY 2011, THAT'S PROBABLY WOULD HAVE BEEN THE EXPERIENCE. 
          UM, BUT WHEN WE WENT, UH, TO A LOAD SHED AT THE ERCOT LEVEL OF 20,000 MEGAWATTS FIVE TIMES THE PREVIOUS, IT WAS JUST A CAPACITY ISSUE. 
          YOU KNOW, YOU HAD, WE HAD TO FIND OUR SHARE OF 20,000 MEGAWATTS AMONG THE CIRCUITS THAT WERE AVAILABLE TO US, UH, TO SHED. 
          AND SO THAT'S WHAT RESULTED IN THIS, YOU KNOW, UH, JUST LIKE MY NEIGHBORHOOD, YOU KNOW, I GOT FIVE MINUTES OF POWER AND THEN I WAS OFF FOR THE NEXT, YOU KNOW, SIX, EIGHT HOURS OR WHATEVER IT WAS. 
          SO I, WHAT I'D PREVIOUSLY HEARD WAS THAT YOU C P SS WAS TRYING TO DO THE, THE 15, THE 15 MINUTE, BUT THAT WHEN THE POWER CAME BACK ON THE CIRCUIT WAS, UM, I GUESS IT WAS TOO OLD OR OVERLOADED. 
          SO IT WASN'T DIRECTLY, THE LOSS OF POWER WASN'T DIRECTLY RELATED TO THE LOAD SHED. 
          SO I, I'M JUST WONDERING HOW, HOW DID YOU ACCOUNT FOR THAT IN HERE? SO IF I WAS IN ONE OF THOSE AREAS AND YOU WERE, YOU PUT ME OUT FOR 15 MINUTES, DID YOU SAY FIF I WAS OUT FOR 15 MINUTES, OR WAS I REALLY OUT FOR THE FULL, YOU KNOW, EIGHT OR LONGER HOURS? RIGHT. 
          SO, UM, SO THERE WAS, THERE WAS A LOAD SHED AND THAT'S, YOU KNOW, THE SYSTEM WAS, UH, OPENING A CIRCUIT UP AND IT WOULD KEEP IT OPEN FOR, FOR SOME PERIOD OF TIME THAT WOULD CLOSE IT BACK IN AND MOVE TO THE NEXT CIRCUIT. 
          SO THAT'S WHAT'S REFLECTED HERE. 
          NOW YOU'RE TALKING ABOUT, UM, THE DIFFICULTY IN GETTING CIRCUITS BACK, WHICH WAS A BIG PROBLEM. 
          I, I BRIEFLY MENTIONED, UM, ONE OF OUR LESSONS LEARNED WAS AROUND RESTORING CIRCUITS IN COLD WEATHER. 
          UH, WITHOUT GOING INTO, YOU KNOW, MY, UH, ENGINEERING DETAIL THAT I WILL BE INCLINED TO DO, UM, IF YOU, IF YOU THINK ABOUT, SO EVERYONE ON A CIRCUIT, THEIR HEATERS ARE ALL ON RIGHT? AND THEIR WATER HEATERS ARE ALL ON AND WHATEVER APPLIANCES THEY MAY HAVE, WHEN WE TRY AND CLOSE THAT CIRCUIT AND ALL THOSE APPLIANCES ARE TRYING TO HEAT UP AT ONE TIME, IT IS MORE IN, IN SOME CASES, PARTICULARLY THE LONGER CIRCUITS, UH, WHICH WILL TEND TO BE IN THE NORTH SIDE, UM, IT IS MORE LOAD THAN, UH, THAT CIRCUIT COULD PICK UP. 
          UM, YOU KNOW, WITH ALL THE IMMEDIATE CURRENT THAT WAS REQUIRED TO, YOU KNOW, FOR ALL THOSE DEVICES. 
          SO, UM, IN SOME CASES, UH, WE HAD CREWS OUT AND IT WAS BASICALLY A MANUAL PROCESS OF, OF, UH, YOU KNOW, BREAKING THE CIRCUIT UP BY OPENING MANUAL SWITCHES IN THE CIRCUIT AND BRINGING IT UP PIECE BY PIECE. 
          PAUL, I'M GONNA, SORRY. 
          I'M SORRY. 
          I'M NOT DOING A GOOD JOB OF ASKING THIS QUESTION. 
          I'M DOING A GOOD JOB ANSWERING EITHER I'M SURE  NO, NO. 
          SO I JUST WANNA BE ABLE TO READ THE MAP, UH, CORRECTLY. 
          SO IF THERE WAS A PROBLEM BRINGING THE CIRCUIT BACK ON, DOES THAT COUNT? ARE NO, HOW ARE YOU THAT'S NOT IN HERE. 
          THAT IS NOT IN, THAT'S NOT ACCOUNTED FOR? YES. 
          OH, OKAY. 
          ALRIGHT. 
          THANK YOU. 
          I'M SORRY, . 
          YEAH, SO THE OUTAGES, UM, WE'LL JUST SAY UNPLANNED OUTAGES, UH, WHICH, YOU KNOW, COULD BE THIS, THIS COLD LOAD PICKUP SITUATION. 
          IT COULD BE A FAILED TRANSFORMER, THE HIT POLE, WHATEVER. 
          THOSE UNPLANNED OUTAGES ARE NOT REFLECTED IN THIS MAP. 
          AND THAT WAS, WAIT A MINUTE, LOTS OF THOSE, BUT LET'S BE CAREFUL HERE. 
          MM-HMM. 
          , MAKE SURE WE WE'RE, WE'RE GETTING THIS RIGHT. 
          IF YOU HAD PLANNED TO BE OUT 15 AND YOU WERE OUT THREE HOURS, YOU COUNTED THE THREE HOURS. 
          YES. 
          YOU DIDN'T COUNT THE 15 MINUTES. 
          NO, THAT'S RIGHT. 
          AND SO YOU COUNTED THE ACTUAL TIME THAT THE CIRCUIT WAS NOT ENERGIZED. 
          THAT'S CORRECT. 
          IS THAT THE RIGHT WAY TO SAY IT? YES. 
          YES SIR. 
          AND THEN WHEN YOU TRY TO ENERGIZE IT, YOU WERE PULLING MORE THAN YOU COULD PUSH AND IT CLIPPED AGAIN. 
          OKAY. 
          SOME CASES JUST FOR SIMPLE, SIMPLE LANGUAGE IN SOME CASES. 
          IN SOME CASES, YES. 
          WELL, IN , IN YOUR CASE, MY CASE AND HER CASE. 
          SO THAT'S A HUNDRED PERCENT OF THE THREE OF US, YEAH. 
          OKAY. 
          OKAY. 
          THANK YOU. 
          GO AHEAD. 
          YEAH. 
          [02:45:01]
SO, UM, WHAT OTHER QUESTIONS, UH, REGARDING IS THAT IT WE, WE'LL BE GETTING YOU, UM, UH, WE ARE WORKING ON UPDATED MAP BASED ON THE FEEDBACK WE GOT AS WELL. 
          AND, AND JUST TO, TO BE CLEAR, UM, IT WILL HELP MORE GRANULARITY AND WHEN YOU DO THAT, IF THE LEGEND, I CAN'T READ THE LEGEND . 
          SO MAKE THE, MAKE THE NUMBERS A LITTLE BIGGER. 
          AND I DO THINK THAT BY CROSSHATCHING THE, THE MILITARY IN INSTALLATIONS OR SOMETHING, YOU KNOW, THAT'LL REALLY HELP THE MAP BECAUSE THERE'S LARGE MILITARY INSTALLATIONS. 
          AND I DO THINK THAT YOUR CLARIFICATION THAT A HUNDRED PERCENT OF THE INTERRUPTABLE CIRCUITS WERE USED PLUS A FEW LOW FREQUENCY CIRCUITS, UH, TELLS PEOPLE THAT WE, WE DIDN'T, WE DIDN'T DISCRIMINATE IN ANY WAY ON CIRCUITS. 
          YES, SIR. 
          AND, AND I THINK THAT'S WHAT BRINGS UP THE QUESTION WITH PEOPLE IS WHAT ARE WE GOING TO BE ABLE TO KNOW IF WE ARE ON INTERRUPTABLE CIRCUIT IN ADVANCE? I UNDERSTAND THE NEEDING TO KNOW WHEN IT'S GONNA HAPPEN HAPPEN, BUT FOR PRIOR PLANNING, IF WE WILL BE ABLE TO KNOW IF WE'RE ON INTERRUPT. 
          I MEAN, I'M OBVIOUSLY ON INTERRUPTABLE CIRCUIT, I KNOW THAT NOW, BUT, YOU KNOW, MY MEMORY'S OLD. 
          I MIGHT FORGET. 
          SO, OKAY. 
          THANK YOU VERY MUCH, PAUL. 
          ANY OTHER QUESTIONS FOR PAUL ON THIS MAP WHILE WE GOT IT UP? OH, YES, GO AHEAD PLEASE. 
          THANK YOU. 
          AND, UM, THANK YOU FOR, FOR BRINGING THE MAP UP. 
          I HAD FORGOTTEN TO ASK, SO I KNOW, UM, I, I LIVE IN ONE OF THE GRAY OUT AREAS, SO I THINK COUNCILMAN, UH, SANDOVAL'S SUGGESTION IS GREAT BECAUSE I WAS OUT OF POWER FOR A FEW DAYS AND I HAD TO GO TO MY PARENTS' HOUSE AND THEY WEREN'T OUT OF POWER, BUT THEY LIVED LIKE ONE ZIP CODE OVER. 
          SO I THINK THAT WOULD BE HELPFUL TO UNDERSTAND, UM, AS WELL. 
          NOW LET ME ASK YOU SOMETHING, SO TO, JUST SO THAT I COULD BE CLEAR. 
          SO FOR INSTANCE, IF WE LOOK AT ANY OF THE YELLOW AREAS, IT COULD HAVE BEEN THAT THEY WERE, UM, DOWN FOR HOW MANY HOURS? REMIND ME ON, ON THIS CHART THAT WAS, UH, 15 TO 32. 
          THAT'S THE SORRY, I JUST SAW THAT. 
          YEAH. 
          YES, BUT THAT'S PER DAY. 
          OH, OH, OH, I'M SORRY. 
          NO, BECAUSE IT'S 15 TO 32. 
          SORRY. 
          NEVERMIND. 
          FOR, FOR THE EVENT. 
          SORRY FOR THE EVENT. 
          GOT IT. 
          OKAY, NO PROBLEM. 
          I THINK I JUST ANSWERED MY OWN QUESTION. 
          MY APOLOGIES. 
          OKAY, THANK YOU. 
          OKAY, THANK YOU. 
          ALRIGHT. 
          ALL RIGHT. 
          UH, DO WE HAVE, PAULA, DID YOU HAVE A COMMENT? I'M SORRY. 
          WELL, WELL, THE BIGGEST COMMENT I HAVE IS TO THANK YOU ALL. 
          I MEAN, I, YOU KNOW, THIS IS A, A HORRIBLE EXPERIENCE AGAIN, BUT IT NEEDED TO BE A LESSENED, UM, OPPORTUNITY FOR US TO TAKE THAT AND, AND, UM, VERY MUCH DO WHAT WE CAN TO MAKE IT HAPPEN. 
          THE VERY LAST THING I WANNA SAY IS, AND THIS, THIS IS THE PART THAT, THAT THAT KIND OF TIES TO IT, THE BEING ON A, WE, WE ACTUALLY SEE THE REAL ESTATE COMMUNITY STARTING TO ADVERTISE THE BEING ON A CRITICAL CARE, UH, CIRCUIT AND DRIVING UP PRICES ON REAL ESTATE. 
          UH, WE ARE GONNA BE CHANGING THE ARCHITECTURE. 
          AND SO THAT IS NOT WHAT WE'RE TRYING TO DO HERE. 
          THE OTHER, THE BIG THING, EVERY EFFORT TAKEN WAS TO TRY TO PREVENT THE WHOLE GRID FROM CRASHING. 
          AND WE, THERE, THERE ARE CERTAIN THINGS THAT COULD CAUSE BLACKOUTS ACROSS A GRID. 
          AND THAT HAS HAPPENED IN THE OTHER MARKETS, UH, THAT HAPPEN IN THE, IN THE NATIONAL GRID. 
          AND SO WE AVOIDED OUTAGES THAT COULD HAVE BEEN WEEKS AND MONTHS, AND THAT, THAT IS THE BIGGER ISSUE. 
          SO WE'RE GONNA DO EVERYTHING WE CAN TO BE BETTER, AND WE'RE GONNA DO EVERYTHING WE CAN TO GET TO THE SYSTEMIC ISSUES BROADLY AT THE STATE LEVEL, BECAUSE WE REALLY STILL WANNA MAKE SURE THAT THAT RISK IS NEVER FACED BY SAN ANTONIO AND ART TEXAN. 
          THANK YOU FOR YOUR PATIENCE. 
          THANK YOU FOR YOUR CONTRIBUTION. 
          LOOKING FORWARD TO YOUR ULTIMATE REPORT. 
          WE WILL TAKE IT AND, AND WE'RE ALREADY EMBRACING THOSE THINGS. 
          SO BEFORE YOU DO IT AGAIN, WE'LL PAY ATTENTION TO EVERYTHING. 
          WE'LL LOOK AT THE REPLAY AND THE TAPE, AND WE'LL BE LISTENING TO YOUR CONSTITUENTS ALONG THE WAY TO SEE WHAT ELSE WE CAN DO. 
          THANK YOU SO MUCH. 
          WELL, THANK YOU VERY MUCH AND THANK YOU TO, UH, UH, EVERYBODY THAT CAME TODAY. 
          AND I REALLY APPRECIATE THE TRANSPARENCY, THE HARD WORK, AND EVERYBODY THAT'S, THAT'S, UH, CONTRIBUTED TO THIS. 
          AND, UH, I THINK WE'RE FINISHED UNLESS THERE'S ANYTHING GOING AND WE, WE OWE YOU OVERTIME. 
          THANK YOU. 
          GET A SANDWICH.
* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.