* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting. [00:01:02] OH, NOW ANTONIO, ANTONIO, AND SAN ANTONIO. GOOD MORNING EVERYONE. WELCOME TO OUR CITY COUNCIL BUDGET SESSION, UH, FIRST OF TWO. TODAY WE HAVE, UH, SEVERAL ITEMS ON OUR PRESENTATION. BEFORE WE BEGIN, THE TIME IS 10:10 AM WE'LL CALL OUR MEETING TO ORDER. MADAM CLERK, COULD YOU READ THE ROLE? COUNCIL MEMBER BRAVO HERE. COUNCIL MEMBER MCKEE RODRIGUEZ. PRESENT, COUNCIL MEMBER VERAN. HERE. COUNCIL MEMBER ROCHA GARCIA. HERE. COUNCIL MEMBER CASTILLO. HERE. COUNCIL MEMBER CAB HDA. HERE. COUNCIL MEMBER SANDOVAL. COUNCIL MEMBER PELA. HERE. COUNCIL MEMBER COURAGE HERE. COUNCIL MEMBER PERRY HERE. AND MAYOR BERG. HERE. MAYOR, WE HAVE A QUORUM. ALL RIGHT. GOOD MORNING EVERYONE. [1. Staff presentation on the FY 2022 Proposed Budget focusing on, but not limited to, the following City Departments or Initiatives: [Erik Walsh, City Manager, Scott Huizenga, Director, Management & Budget]] LEMME TURN IT OVER NOW TO CITY MANAGER ERIC WALSH TO GET US STARTED. MORNING, MAYOR AND COUNCIL. UH, SO THREE DEPARTMENTS TODAY. UH, WE'LL START OFF WITH, UH, ECONOMIC DEVELOPMENT, UH, PRESENTED BY OUR, UH, ECONOMIC DEVELOPMENT DIRECTOR BRENDA HICKS SORENSON. WE'VE ALSO INCLUDED A COUPLE OF SLIDES BECAUSE WE DON'T WANT MIKE RAMSEY TO, UH, NOT HAVE AN OPPORTUNITY TO PRESENT BEFORE YOU. MIKE IS OUR NEW EXECUTIVE DIRECTOR OF READY TO WORK. UH, WE'LL TRANSITION TO CENTER CITY DEVELOPMENT AND JOHN JACKS. AND THEN FINALLY, UH, WITH PAUL STALCUP AND OUR 3 1 1 SYSTEM. SO WITH THAT, I'LL TURN IT OVER TO BRENDA. GOOD MORNING, MAYOR AND COUNCIL. THANK YOU FOR THE OPPORTUNITY TODAY. ECONOMIC DEVELOPMENT IS FREQUENTLY REFERRED TO AS A TEAM SPORT. WHAT THIS MEANS IS THAT THERE ARE A LOT OF STAKEHOLDERS AND PARTNERS INVOLVED IN SUCCESSFUL EFFORTS, AND THAT IS TYPICALLY COMES DOWN TO RELATIONSHIPS AND PEOPLE, AND PEOPLE ARE WHY WE DO THIS. WHETHER IT'S A SMALL BUSINESS LIKE SAN ANTONIO GOURMET OLIVE OILS IN DISTRICT THREE, OR CHICAS BAKERY IMAS IN DISTRICT FOUR, BOTH OF WHOM ARE FEATURED ON THIS SLIDE. AND WE'RE FEATURED IN OUR SMALL BUSINESS SATURDAY MARKETING CAMPAIGN, THE MANY FRIENDSHIPS ESTABLISHED IN OUR GLOBAL GLOBAL ENGAGEMENT EFFORTS, OR THE HUNDREDS OF PEOPLE EMPLOYED AT NAVISTAR. TODAY, I WILL PROVIDE A BRIEF DEPARTMENT OVERVIEW AND TOUCH UPON CURRENT ECONOMIC CONDITIONS BEFORE DISCUSSING FISCAL YEAR 22 PRIORITIES AND THE PROPOSED BUDGET. BECAUSE SOME WORKFORCE DEVELOPMENT FUNDS REMAIN WITHIN ECONOMIC DEVELOPMENT, MIKE RAMSEY WILL BE ADDRESSING THOSE EFFORTS IN ORDER TO SUPPORT THE DEPARTMENT'S MISSION TO FOSTER ECONOMIC GROWTH THROUGH COLLABORATION AND INNOVATION FOR CONTINUED PROSPERITY FOR OUR COMMUNITY. THE DEPARTMENT IS ORGANIZED INTO THREE MAJOR INITIATIVES, SMALL BUSINESS INDUSTRY DEVELOPMENT, AND GLOBAL ENGAGEMENT. ALL THREE ARE CRITICAL IN THE DEVELOPMENT OF OUR COMMUNITY. PICTURED ON THIS SIDE IS ALI'S TOM TAMALES AND TORTILLA FACTORY IN DISTRICT ONE. SAN ANTONIO, LIKE ALL COMMUNITIES, IS RECOVERING ECONOMICALLY FROM C OVID 19, AND YOU CAN SEE SOME GLIMMERS OF RECOVERY IN INDUSTRIES SUCH AS PROFESSIONAL AND BUSINESS SERVICES, WHICH ADDED THE MOST JOBS FOR THE PERIOD FEBRUARY, 2020 TO JUNE, 2021. HOWEVER, DURING THE THAT SAME PERIOD, THE SAN ANTONIO NEW BRAUNFELS AREA HAS LOST A NET OF OVER 21,000 JOBS WITH THE MAJORITY OF THOSE JOBS BEING IN LEISURE AND HOSPITALITY. WHILE WE ALL KNOW SMALL [00:05:01] BUSINESSES HAVE BEEN PARTICULARLY IMPACTED BY THE PANDEMIC, SAN ANTONIO SAW A 40.2% DECREASE IN SMALL BUSINESSES OPEN AND A 45.1% DECLINE IN SMALL BUSINESS REVENUE. ACCORDING TO A RECENTLY RELEASED STUDY BY SMART ASSET, THAT SAME STUDY, WHICH LOOKED AT THE NATION'S 49TH, 49 LARGEST CITIES RANKED SAN ANTONIO 38TH OVERALL IN OUR ECONOMIC RECOVERY FROM C OVID 19. IN ADDITION TO THE SMALL BUSINESS DATA, THE STUDY REVIEWED THE FOLLOWING AREAS, CONSUMER SPENDING, OVERALL JOB POSTINGS AND UNEMPLOYMENT RATE IN THOSE CITIES. AGAIN, ALL OF THIS FURTHER HIGHLIGHTS WHY SAN ANTONIO READY TO WORK IS SO CRITICAL, BUT WE BELIEVE WE NEED TO EXPLORE WHAT ELSE NEEDS TO BE DONE. THIS DATA IS CERTAINLY EYE-OPENING AND HONESTLY A LITTLE HARD TO DIGEST, BUT IT CANNOT BE IGNORED AND SHOULD PROMPT US TO TAKE A HARD LOOK AT CURRENT EFFORTS AND TO HAVE SOME CRUCIAL CONVERSATIONS ABOUT WHAT IS NEEDED GOING FORWARD. AS SUCH, WE WILL BE FOCUSING ON DEVELOPING A COORDINATED STRATEGY THAT FOCUSES ON BUILDING A MORE RESILIENT ECONOMY WITH A PARTICULAR FOCUS ON DIVERSIFICATION AND SMALL BUSINESSES. THE PANDEMIC IS CHANGING OUR ECONOMY IN WAYS WE STILL DON'T UNDERSTAND, AND AS SUCH, WE NEED TO FOCUS ON IMPLEMENTABLE STRATEGIES THAT ARE TRANSFORMATIVE AND EQUITABLE AND CLEARLY DEFINED BY MEASURES OF SUCCESS. I WANT TO TAKE A MOMENT TO TOUCH UPON EFFORTS UNDERWAY IN SMALL BUSINESS INDUSTRY AND GLOBAL ENGAGEMENT, BECAUSE I CERTAINLY DON'T WANT TO IMPLY THAT WE NEED TO CHANGE THOSE EFFORTS DMA DRAMATICALLY. WE DO HOWEVER, NEED TO ENGAGE YOU, OUR PARTNERS, AND THE MANY STAKEHOLDERS ABOUT ECONOMIC DEVELOPMENT EFFORTS GOING FORWARD. IN LIGHT OF THE GLOBAL PANDEMIC, WE ARE STILL GRAPPLING WITH, WHILE THE SMALL BUSINESS DEVELOPMENT ADVOCACY PROGRAM, CE BETA PROGRAM IS THE MOST RECOGNIZED OF SERVICES OFFERED BY OUR SMALL BUSINESS TEAM, THERE ARE THREE AREAS OF FOCUS EDUCATION IN WHICH WE PROVIDE ENTREPRENEURS AND SMALL BUSINESS OWNERS WITH THE EDUCATION AND RESOURCES, NOT JUST TO START A BUSINESS, BUT ALSO TO ADDRESS ANYTHING AND CHALLENGES THAT MAY ARISE. FOR EXAMPLE, DURING THE LAST 18 MONTHS, LAUNCH SA THE CITY'S ONE-STOP BUSINESS AND ENTREPRENEURIAL RESOURCE OPERATED IN PARTNERSHIP WITH LIFTFUND HAS WORKED WITH SOME ESTABLISHED SMALL BUSINESSES ON THEIR WEB PRESENCE AND ONLINE MARKETING. THE EVERYDAY, UM, EMBRACING ENTREPRENEURIAL EQUITY PROGRAM, EXCUSE ME, ADMINISTERED BY MAESTRO ENTREPRENEUR CENTER, WILL ANNOUNCE A COHORT OF 10 IN SEPTEMBER FOR A 10 WEEK PROGRAM WHERE THEY CAN EARN UP TO $20,000 UNDER BUSINESS SUPPORT. WE HAVE A DEDICATED SMALL BUSINESS LIAISON TO ASSIST THOSE SMALL BUSINESS OWNERS WITH THE NAVIGATION PROCESS. AS SAN ANTONIO IS VERY FORTUNATE TO HAVE A LOT OF FANTASTIC RESOURCES. WE ALSO HAVE A GROUP OF GEOGRAPHIC BASED PARTNERS WHO PROVIDE ONGOING SUPPORT AND TECHNICAL ASSISTANCE TO SMALL BUSINESSES WITHIN THEIR SERVICE AREAS, WHICH I WILL TOUCH UPON FURTHER ON A LATTER SLIDE UNDER FINANCIAL ASSISTANCE. THE LOW INTEREST LOAN BUYDOWN, UH, OF $250,000 IS TO SUBSIDIZE INTEREST FOR MICRO LOANS PROVIDED THROUGH LIFT FUND. BARRIO BARISTA IN DISTRICT FIVE IS PICTURED ON THIS SLIDE AND WAS A RECIPIENT OF THAT LAST YEAR. FEE WAIVERS PROVIDE, UM, FEES WAIVERS AS INDICATED FOR ELIGIBLE CITY AND SAW FEES FOR SMALL BUSINESSES. IN ADDITION TO SUPPORTING THESE PROGRAMS AND PARTNERS, SMALL BUSINESSES BEGAN TO IMPLEMENT AND RECOMMENDATIONS. RECOMMENDATIONS FROM THE SMALL BUSINESS ECOSYSTEM ASSESSMENT COMPLETED IN 2020 BEGINNING WITH AN INITIATIVE TO BUILD A MORE COORDINATED SMALL BUSINESS ECOSYSTEM. A COORDINATED ECOSYSTEM WILL SIMPLIFY THE USER EXPERIENCE FOR SMALL BUSINESS OWNERS BY CONNECTING THEM WITH THE RESOURCES THEY NEED REGARDLESS OF WHERE THEY START THAT SEARCH. ALONG WITH BUILDING A MORE COORDINATED ECOSYSTEM, WE WANNA FOCUS ON BUILDING CAPACITY THROUGHOUT THE ECOSYSTEM AND AMONG SMALL BUSINESS OWNERS IN LINE WITH THAT BUILDING OF CAPACITY. IN FISCAL YEAR 2022, THE PROPOSED BUDGET INCLUDES 550,000 FOR A BONDING ASSISTANCE PROGRAM. STATE BONDING REQUIREMENTS CAN PRESENT A SUBSTANTIAL BARRIER FOR SMALL WOMEN AND MINORITY OWNED BUSINESSES SEEKING TO DO BUSINESS WITH THE CITY. THIS INVESTMENT WILL ALLOW US TO ESTABLISH A PILOT TO REVAMP OUR PROGRAM. IT IS IMPORTANT TO NOTE THAT THIS PROGRAM IS MORE THAN JUST PROVIDING FINANCIAL ASSISTANCE TO ACQUIRE THE LEVEL OF BONDING NEEDED THROUGH THE SURETY. IT WILL ALSO ADDRESS THE REASONS WHILE WHY CONTRACTORS ARE FREQUENTLY UNABLE TO SECURE, SECURE BONDING BY PROVIDING TECHNICAL ASSISTANCE AND FINANCIAL EDUCATION PROGRAM, ADMINISTRATION WILL BE CONTRACTED OUT, AND WE WILL PROVIDE AN UPDATE AT A FUTURE ECONOMIC AND WORKFORCE DEVELOPMENT [00:10:01] COMMITTEE MEETING ON THE PROGRAM STRUCTURE. IN FISCAL YEAR 21, OUR INDUSTRY TEAM FOCUSED WITH A SHIFT AWAY FROM CASH GRANTS AS FUNDING FOR ECONOMIC DEVELOPMENT INCENTIVES WAS REDUCED BY $1.6 MILLION, AND INSTEAD FOCUSED ON FACILITATING CONVERSATIONS BETWEEN OUR VARIOUS DEPARTMENTS AND COMPANIES THAT WERE CONSIDERING ESTABLISHING OR EXPANDING OPERATIONS IN SAN ANTONIO. STATE INCENTIVES LIKE THE TEXAS ENTERPRISE ZONE NOMINATION, WHICH HAS NO FISCAL IMPACT TO THE CITY, BUT PROVIDES COMPANIES STATE SALES TAX REBATES. WE ALSO EXPLORED PROPERTY TAX REBATES AS WELL. IN FISCAL YEAR 22, THIS REDUCTION WAS RESTORED AND 1.3 MILLION IS AVAILABLE FOR ECONOMIC DEVELOPMENT INCENTIVES. WE ALSO FOCUSED ON STRATEGIC INVESTMENTS THAT ARE GUIDED BY THE RECENT ANALYSIS COMPLETED AND THE GREATER S A T X REGIONAL STRATEGY. SPEAKING OF INCENTIVES AND THE INVESTMENTS IN JUNE OF 2019, OR EXCUSE ME, IN 2021, I'M OFF ON MY YEARS. IN JUNE OF 2021 AT A B SESSION, THE COUNCIL HEARD ABOUT AN UPDATE ON THE ECONOMIC DEVELOPMENTS INCENTIVES. WE ARE GOING TO SPEND THE NEXT MONTH SIMPLIFYING AND FINALIZING THAT DRAFT POLICY, DISCUSSING THOSE EFFORTS WITH OUR PARTNERS IN OCTOBER, AND THEN PRESENTING A FINAL DRAFT POLICY TO THE E W D C IN NOVEMBER, AND THEN BRINGING FORTH THE FINAL TO YOU FOR CONSIDERATION AT BOTH A B AND A SESSION IN DECEMBER. IN 2020, WE FINALIZED OUR INTERNATIONAL STRATEGY, WHICH IS A DATA INFORMED APPROACH TO GLOBAL ENGAGEMENT, DEVELOPED THROUGH YEARS OF COLLABORATION WITH THE BROOKINGS INSTITUTE. THE INTERNATIONAL STRATEGY IS AIMED AT FIVE PRIORITY METROPOLITAN AREAS IDENTIFIED THROUGH A SERIES OF EXERCISES WITH THE BROOKINGS AND LOCAL STATE COURT HOLDERS, FRANKFURT, MEXICO CITY, SEOUL, TOKYO, AND TORONTO. OTHER COUNTRIES AND TER TERRITORIES CONTAINING SISTER CITIES OF SAN ANTONIO WERE INCLUDED IN ORDER TO MAINTAIN OUR ALREADY LARGE NETWORK OF EXISTING RELATIONSHIPS. OTHER CITIES WITHIN CANADA, GERMANY, JAPAN, MEXICO, AND SOUTH KOREA WERE ALSO INCLUDED IN THE SECOND TIER. AS YOU CAN SEE IN THE GRAPHIC HERE, THESE MARKETS WERE SELECTED DUE TO THEIR TAX OR TRADE AGREEMENTS WITHIN THE UNITED STATES, HIGH EASE OF DOING BUSINESS SCORES FROM THE WORLD BANK AND HIGH LEVELS OF FOREIGN DIRECT INVESTMENT INTO OTHER COUNTRIES. FOR EXAMPLE, LATIN AMERICA, AFRICA, AND WEST ASIAN ACCOUNT FOR 7% OF ALL GLOBAL F D I COMBINED. HENCE, NONE OF OUR TARGET METROS ARE IN THOSE REGIONS WITH A NOTABLE EXCEPTION OF MEXICO CITY IN 2022. WE WILL BE FOCUSED ON DEVELOPING THE RELATIONSHIPS WITH THESE COUNTRIES THROUGH COLLABORATIONS, SEMINARS, ECONOMIC DEVELOPMENT, M O U, AND POTENTIAL MISSIONS TO THESE REGIONS. WE REMAIN FOCUSED ON THE GLOBAL ENGAGEMENTS AND RELATIONSHIPS THAT FOSTER ECONOMIC GROWTH AND CULTURAL DIPLOMACY. ADDITIONALLY, BASED ON FEEDBACK FROM THE E W D C LATER THIS MONTH, THE WORK PLAN FOR 2022 COULD INCLUDE DEVELOPING SISTER CITY RELATIONSHIPS WITH TWO POTENTIAL LATIN AMERICAN CITIES. THIS WOULD ALSO INCLUDE FORMING COMMUNITY TASK FORCE WITH PARTNERS IN DYSPHORIA. AS MENTIONED EARLIER, THIS WORK IS NOT COMPLETED ALONE. WE HAVE MANY AGENCIES WE PARTNER WITH TO ENHANCE THE CITY'S ECONOMIC DEVELOPMENT ACTIVITIES. BIOMED SA WAS FOUNDED IN 2005 WITH MISSION TO ACCELERATE GROWTH OF THE HEALTHCARE AND BIOSCIENCE SECTOR, CREATE REGIONAL ECONOMIC BENEFIT, AND CONTRIBUTE TO THE HEALTH OF SAN ANTONIO AND BEYOND BY ESTABLISHING SAN ANTONIO AS A LEADER IN HEALTHCARE AND BIOSCIENCE. THE SAN ANTONIO ECONOMIC DEVELOPMENT CORPORATION IS A, THE CITY'S 5 0 1 C THREE NONPROFIT WHOSE MISSION IS TO FOCUS ON CREATING JOBS AND PROMOTING LONG-TERM ECONOMIC GROWTH SPECIFIC TO SAN ANTONIO REGIONAL BUSINESS ECOSYSTEM. CURRENT INITIATIVES, FOR EXAMPLE, INCLUDE MILITARY, MEDICAL, GREATER SS, A TX, OR FORMERLY THE SAN ANTONIO ECONOMIC DEVELOPMENT FOUNDATION REMAINS OUR PRIMARY PARTNER IN EXECUTING WORK FOR BUSINESS RECRUITMENT, EXPANSION, RETENTION, AND INTERNATIONAL DEVELOPMENT. YOU'LL SEE HERE 635 IS INVESTED IN 635,000, EXCUSE ME, IS INVESTED WITH 500,000 OF THAT FOR BUSINESS RECRUITMENT AND RETENTION. AND 135 FOR INTERNATIONAL BUSINESS DEVELOPMENT. SAGE PROSPER WEST AND SOUTH SIDE FIRST ARE THOSE GEOGRAPHICALLY FOCUSED PLACEMAKING PARTNERS I MENTIONED EARLIER, ALL PROVIDE SERVICES AND CONTENT BASED UPON THE SPECIFIC NEEDS OF THEIR SERVICE AREA. AS PART OF THE STRATEGIC INITIATIVE PREVIOUSLY DISCUSSED, WE WILL BE WORKING WITH ALL PARTNERS TO ENSURE INVESTMENTS [00:15:01] RESULT IN DELIVERABLES THAT ADDRESS THOSE PRIORITIES. THE TOTAL PROPOSED BUDGET IN FOR ECONOMIC DEVELOPMENT AND THE SUMMER WORKFORCE DEVELOPMENT IN FISCAL YEAR 22 IS 18.4 MILLION, WHICH FUNDS THE ACTIVITIES I'VE DISCUSSED WITH YOU TODAY. AND AGAIN, MIKE WILL BE DISCUSSING WORKFORCE DEVELOPMENT EFFORTS SHORTLY. OVERALL, OUR BUDGET HAS INCREASED APPROXIMATELY 4.3 MILLION FROM FISCAL YEAR 2021. OVER A THIRD OF OUR BUDGET IS RELATED TO WORKFORCE. A QUARTER OF OUR BUDGET IS DEDICATED TO ECONOMIC DEVELOPMENT AGREEMENTS AND THOSE PARTNER AGREEMENTS, AND APPROXIMATELY 36% OF OUR IS FOR OUR OPERATING AS WELL AS ECONOMIC DEVELOPMENT INCENTIVES. THE WE HAD A SLIGHT DECREASE IN GENERAL FUNDING AS A RESULT OF TWO ONE-TIME INVESTMENTS, WHICH INCLUDED THE DISPARITY STUDY, WHICH YOU RECENTLY HEARD ABOUT. UM, THERE'S ALSO THAT ADDITION OF FUNDING FOR THE BONDING ASSISTANCE PROGRAM PREVIOUSLY REFERENCED. YOU'LL NOTE THE, THAT INCREASE OF $1.3 MILLION THAT WAS RESTORED TO THE ECONOMIC DEVELOPMENT INCENTIVE FUND. AND THERE'S ALSO AN INCREASE IN DELEGATE AGENCIES OF 1.3 MILLION FOR ALAMO PROMISE AND 1.9 MILLION TO RESTORE DELEGATE AGENCIES TO THEIR PREVIOUS YEAR'S FUNDING. AGAIN, MIKE CAN ADDRESS, WILL BE ADDRESSING SOME OF THOSE DELEGATE AGENCIES. THIS INCLUDES THE ECONOMIC DEVELOPMENT PORTION OF THE DISCUSSION, AND I WILL NOW TURN IT OVER TO MIKE. GOOD MORNING, MAYOR. ERIN BARRICK, COUNCIL MEMBERS STAFF. THANK YOU ALL SO MUCH FOR THE OPPORTUNITY TO PRESENT YOU THIS MORNING REGARDING OUR WORKFORCE DEVELOPMENT PORTION OF THE E D D BUDGET, UM, WORKFORCE DEVELOPMENT AND ECONOMIC DEVELOPMENT GO HAND IN HAND. BRENDA AND I ARE VERY MUCH SO IN COLLABORATION AS WE MOVE THESE INITIATIVES FORWARD FOR THE CITY AND ITS RESIDENTS. I THINK WE GOT THE WRONG SLIDE UP GUYS. YEAH, MY SLIDES WERE EMBEDDED IN, UH, E D D SLIDES. I THANK YOU, SIR. PERFECT. THERE WE GO. SO, AS WE SPOKE AS, UH, BRENDA SPOKE ABOUT ALAMO PROMISE, ONE OF OUR DELEGATE AGENCIES IS DOING PHENOMENAL WORK IN OUR COMMUNITY TO INCREASE THE EDUCATIONAL ATTAINMENT LEVEL OF OUR RESIDENTS. AS WE LEARNED WITH C OVID 19, INDIVIDUALS WITH A HIGHER LEVEL OF EDUCATION WERE LEAST IMPACTED BY THE LAYOFFS AND THE, UH, WORK, UM, FURLOUGHS THAT WERE CREATED BY, UH, THE PANDEMIC. SO WHAT WE, WHAT THIS PROGRAM DOES IS IT REALLY TARGETS THOSE GROUPS THAT HAVE BEEN UNDERREPRESENTED IN COLLEGES AS FAR AS DEGREE ATTAINMENT HISTORICALLY, AND ARE FOCUSED ON ENSURING THAT THEY HAVE A CLEAR PATHWAY TO ACHIEVE, UH, THEIR GOALS OF GETTING A DEGREE. AND THEY DO THAT BY HELPING TO THEM OVERCOME THE FINANCIAL BARRIERS THAT FINANCIAL AID, THE PE GRANTS AND OTHER FINANCIAL ASSISTANCE CAN'T COVER BY PROVIDING LAST DOLLAR SUPPORT TO GET THEM INTO THE COLLEGES OF THEIR CHOICE. UM, WE'RE EXTREMELY EXCITED, UH, TO CONTINUE THAT, UH, PROGRAM AS IT CONTINUES TO GROW. THIS IS ITS THIRD YEAR OF EXISTENCE, AND THEY PLAN TO SERVE OVER 7,000 GRADUATING HIGH SCHOOL SENIORS IN THE CITY OF SAN ANTONIO, UM, THIS UPCOMING PHYSICAL YEAR. SO WE'RE EXTREMELY, UM, PLEASED WITH THEIR PROGRESS AND HOPE TO CONTINUE TO SEE IT GROW INTO THE FUTURE. UM, ALSO FOR OUR READY TO WORK PROGRAM, UH, WE LISTENED TO THE COMMUNITY AND A BIG PORTION OF THEIR FEEDBACK WAS ABOUT ENSURING THAT INDIVIDUALS WITHOUT IN HIGH SCHOOL EQUIVALENCY, WERE NOT LEFT OUT OF THE READY TO WORK PROGRAM. SO, IN RESPONSE TO THAT FEEDBACK FROM OUR COMMUNITY PARTNERS AND OUR COMMUNITY MEMBERS, UM, WE'RE REQUESTING THIS FUNDING TO SUPPORT THE HIGH SCHOOL EQUIVALENCY TRAINING THAT INDIVIDUALS WILL NEED IN ORDER TO PRODUCE, PURSUE THOSE CERTIFICATES AND HIGH VALUE DEGREES AND CREDENTIALS THROUGH THE READY TO WORK PROGRAM. UH, WE BELIEVE THAT THIS WILL HAVE A GREAT IMPACT, UH, MOVING FORWARD OF ENSURING THOSE ON THE FRINGES OF OUR ECONOMY ARE INCLUDED IN THE WORK THAT WE'RE PLANNING TO DO GOING FORWARD. UM, AND THEN THIRDLY, WE HAVE PROJECT QUEST, UH, WHICH HAS BEEN IN OPERATION IN THE CITY FOR OVER A DECADE, A PHENOMENAL PROGRAM THAT HAS BEEN NATIONALLY RENOWNED FOR A SUCCESS IN ENSURING THAT INDIVIDUALS ACHIEVE, UM, THEIR WORKFORCE DEVELOPMENT AND ECONOMIC MOBILITY GOALS. UM, THEY'RE REQUESTING $2 MILLION TO SERVE 500 RESIDENTS, UH, WITH OCCUPATIONAL TRAINING AND SUPPORT, AND WE LOOK FORWARD TO CONTINUING OUR PARTNERSHIP WITH PROJECT QUEST. UH, TOTAL FUNDING 6.13 MILLION, UH, FOR OUR DELEGATE AGENCY PROGRAMS FOR WORKFORCE DEVELOPMENT THROUGH THE ECONOMIC DEVELOPMENT BUDGET AND THIS PROGRAM, UH, THESE PROGRAMS ARE ALL ABOUT [00:20:01] THE PEOPLE. UM, ONE OF THE THINGS THAT, YOU KNOW, WE SOMETIMES LOSE SIGHT OF WHEN WE'RE DISSECTING THE NUMBERS AND LOOKING AT THE, THE FIGURES AND FACTS OF HOW MANY PARTICIPANTS AND WHAT'S THEIR WAGE RATES AND WHAT'S THEIR DOLLARS IS THE LIVES THAT ARE CHANGED THROUGH ACTIVITIES SUCH AS THIS. OUR TRAIN FOR JOBS AT SAY, PROGRAM HAS SEEN SOME VERY GOOD, UH, RESULTS INTO THE LIVES OF PEOPLE THAT ARE DEPENDING UPON PROGRAMS LIKE THIS IN ORDER TO ACHIEVE THEIR ECONOMIC GOALS. SO HERE WE HAVE MAURICE GUNN, WHO WAS A C D L TRAINEE THROUGH PROJECT QUEST, AND, UH, HE HAS A VERY NICE QUOTE THERE ABOUT HOW THIS PROGRAM ISN'T JUST ABOUT, YOU KNOW, PUSHING HIM THROUGH, BUT HOW THE INSTRUCTORS AND THE PROJECT QUEST STAFF TRULY CARED ABOUT HIS SUCCESS AND WERE COMMITTED TO ENSURING THAT HE ACHIEVED THAT. THEN WE HAVE BRITTANY RICHARDS WHO INTERESTED IN IT TRAINING PROGRAM, UH, THROUGH OUR WORKFORCE SOLUTIONS ALAMO AGENCY PARTNER, AND, UH, SHE'S NOW EMPLOYED WITH MICROSOFT. SO EARLIER THIS YEAR, BRITTANY SUCCESSFULLY COMPLETED HER TRAINING PROGRAM AND RECEIVED HER SECURITY PLUS CERTIFICATION, AND THEN BRENT. TODAY BRITTANY HAS A TRUE SUCCESS, UM, STORY AS SHE BEGAN HER FULL-TIME POSITION AS A MICROSOFT DATA CENTER TECHNICIAN EARNING $20 AN HOUR. THAT'S WHAT THIS PROGRAM IS ALL ABOUT. PEOPLE LIKE MAURICE AND BRITTANY AND WANT TO CONTINUE THAT SUCCESS INTO THE FUTURE. THANK YOU SO MUCH FOR YOUR TIME THIS MORNING. I'M GONNA TURN IT OVER TO JOHN JACKS FOR HIS PRESENTATION. , UH, GOOD MORNING MAYOR COUNCIL. UH, I'M JOHN JACKS. I'M THE DIRECTOR FOR CENTER CITY DEVELOPMENT AND OPERATIONS DEPARTMENT. UH, TODAY I HAVE WITH ME OUR ASSISTANT DIRECTORS, ROBERT REN AND VERONICA GARCIA OVER OUR DEVELOPMENT TEAM. AND I HAVE JOHN STEVENS WITH ME. HE'S ASSISTANT TO THE DIRECTOR. UM, HELPS ME OUT, UH, A LOT. ALL RIGHT, SO WHAT IS CENTER CITY DEVELOPMENT AND OPERATIONS DEPARTMENT? UH, WE, PRIMARILY, OUR FOCUS IS TO MAKE DOWNTOWN A PLACE WHERE EVERYBODY WANTS TO BE. UM, WE FOCUS ON MAKING IT A PLACE WHERE PEOPLE WANNA LIVE, WORK, AND PLAY. AND WE DO THAT, UH, WITH TWO DIVISIONS. UH, WE HAVE 174 EMPLOYEES, UH, IN TWO DIVISIONS, OPERATIONS, WHICH INCLUDES PARKING, DOWNTOWN OPERATIONS, AND ACTIVATIONS AND EVENTS. AND THEN OUR DEVELOPMENT TEAM, WHICH INCLUDES LEASING AND CONTRACTS ON BEHALF OF THE CITY, UH, OUR DEVELOPMENT TEAM AND OUR FACILITIES TEAM. SO I'LL JUMP RIGHT INTO OUR OVERALL BUDGET. UH, THE PROPOSED BUDGET FOR F Y 22 IS $44.7 MILLION. THIS INCLUDES SIX FUNDS, THE GENERAL FUND, THE PARKING FUND, THE CITY TOWER FUND. UH, THERE'S SOME, UH, CAPITAL PROJECTS INCLUDED, UH, THE MARKET SQUARE FUND AND THE INNER CITY INCENTIVE FUND, AND IT INCLUDES A REDUCTION OF FIVE POSITIONS FOR F Y 22. UH, WHAT I'LL DO IS I'LL GO THROUGH, UH, EACH OF THE FUNDS. I'LL TELL YOU A LITTLE BIT ABOUT THOSE DIVISIONS, UH, WHAT THEY DO. AND SO WE'LL MIX IN THE, THE BUDGET WITHIN THE, THE PRESENTATION. SO THE GENERAL FUND FOR F Y 22 IS PROPOSED AT $18.6 MILLION. UH, THIS INCLUDES RESTORING THE CITY FEE WAIVER PROGRAM. UH, THAT'S $2.3 MILLION. ALSO, RESTORING THE INNER CITY INCENTIVE FUND, WHICH WE REFER TO AS ISIF. THAT'S 1.3 MILLION. UH, IT INCLUDES AN IMPROVEMENT THIS YEAR. WE'RE GONNA TAKE A, THIS YEAR WE'RE GONNA TAKE OVER LANDSCAPING AND MAINTENANCE OF THE RIVERWALK, UH, PUBLIC ARTS GARDEN. THAT ARTS AND CULTURE INSTALLED LAST YEAR, UH, ON MARKET STREET, THAT'S 172,000. AND THEN FINALLY, WE HAVE A $95,000 IMPROVEMENT, UH, FOR HOLIDAY LIGHTING UPGRADES. SO, JUST REAL QUICK TO GO THROUGH OUR ACCOMPLISHMENTS FOR F Y 21. YOU KNOW, F Y 21 WAS NOT EASY, AS YOU ALL KNOW, UH, BUT WE WERE STILL ABLE TO GET SOME GREAT THINGS DONE. UH, IN F Y 21, WE SPONSORED SOCIALLY DISTANT EVENTS, INCLUDING, UH, KAYAKING ON THE RIVERWALK, WHICH WAS, UH, VERY POPULAR AND STILL, UH, GOING ON TODAY. WE ALSO, UH, HOSTED, UH, SCAVENGER HUNTS DOWNTOWN AND HAD SOME VIRTUAL FIVE KS, AND WE DID THAT IN PARTNERSHIP WITH, WITH VARIOUS PARTNERS LIKE CENTRO AND THE RIVERWALK ASSOCIATION. WE ALSO ASSISTED OUR TENANTS. UH, WE HAVE TENANTS AT MARKET SQUARE, LATA, UH, RIVERWALK PATIO LEASES. UH, WE ASSISTED THEM WITH 2.9 MILLION IN RENOVATE. WE ALSO PROVIDED ONSITE BILINGUAL ASSISTANCE TO TENANTS TO HELP THEM APPLY FOR GRANTS. WE DID THAT IN COORDINATION WITH ECONOMIC DEVELOPMENT DEPARTMENT. UH, WE ALSO COMPLETED 2.5 MILLION IN IMPROVEMENTS AT MARKET [00:25:01] SQUARE. UH, WE TOOK ADVANTAGE OF SOME SLOW MONTHS DURING THE, THE WINTER, DURING COVID, UH, TO DO SOME IMPROVEMENTS OVER AT MARKET SQUARE. AND THEN FINALLY, WE ALSO FACILITATED, UH, APPROVAL OF $15 MILLION IN SAWS FEE WAIVERS FROM SAWS. THAT'S A COMMITMENT FOR FIVE YEARS, AND THAT GOES TO AFFORDABLE HOUSING, HISTORIC PRESERVATION, SMALL BUSINESSES, AND TARGETED INDUSTRIES. SO A LITTLE BIT ABOUT OUR DOWNTOWN OPERATIONS, UH, DIVISION. THEY'RE RESPONSIBLE FOR MAINTENANCE AND CLEANING OF THE RIVERWALK, AND THAT'S FROM LEXINGTON AVENUE, ALL THE WAY DOWN TO EAGLE LAND, UH, DOWN BY BLUE STAR. THEY ALSO, UH, WORK ON BEAUTIFYING THE RIVERWALK THAT INCLUDES PLANTING OVER 90,000 PLANTS, UH, ANNUALLY, UH, UP TO FOUR TIMES A YEAR. AND THEY OVER, THEY ALSO OVERSEE THE HOLIDAY LIGHTING, UM, WHICH IS ACTUALLY GETTING STARTED, UH, THIS SEPTEMBER WE'LL START HANGING LIGHT. SO YOU'LL START TO SEE THEM, UM, BEING PLACED IN TREES LATER THIS LATER IN SEPTEMBER. UH, AND THEN FINALLY, THE, THE RIVER OPERATIONS TEAM, OR THE DOWNTOWN OPERATIONS TEAM ALSO IMPLEMENTS OUR RIVERWALK CAPITAL IMPROVEMENT PROGRAM. SO THIS INCLUDES, UH, UPGRADES, PRIMARILY FOCUSED ON A D A ACCESSIBILITY COULD BE RAILINGS AND RAMPS, AND SOME, UH, ELECTRICAL IMPROVEMENTS, AS WELL AS SOME AESTHETIC IMPROVEMENTS TOO. UH, THE DEVELOPMENT, THE DEVELOPMENT TEAM FOCUSES ON FOUR DIFFERENT AREAS. THAT INCLUDES, UH, PARTNERING WITH PUBLIC AND PRIVATE, UH, ENTITIES TO BRING NEW HOUSING AND RETAIL TO THE DOWNTOWN AREA. THEY ALSO MANAGE AND ADMINISTER THE INNER CITY INCENTIVE FUND, OR ISIF AND FEE WAIVER PROGRAMS, WHICH PROVIDES FUNDING FOR KEY DOWNTOWN INITIATIVES AND AFFORDABLE HOUSING PROJECTS. CITYWIDE EXAMPLES OF ISIF, UH, FUNDED PROJECTS INCLUDE THE BURNS BUILDING AND THE TRAVIS PARK PLAZA. UH, EXAMPLES OF FEE WAIVER PROGRAMS WOULD BE THE MUSEUM LOFTS AND HABITAT FOR HUMANITY, WHICH IS CITYWIDE. AND FINALLY, WE PARTNER WITH OTHER ORGANIZATIONS AND AGENCIES, UH, TO DEVELOP STRATEGIC PARTNERSHIPS ON PROJECTS FOR, UH, DOWNTOWN AND, AND AREAS. UH, NEAR THAT INCLUDES THINGS LIKE THE ALAMEDA THEATER, UH, WITH THE COUNTY AND WITH THE ALAMEDA CONSERVANCY. OUR LEASING CONTRACTS TEAM MANAGES OVER 500 REVENUE LEASES AND OPERATING AGREEMENTS, INCLUDING LARGE REVENUE CONTRACTS FOR THE CITY, SUCH AS THE CITY TOWER OF AMERICAS, THE RIVER BARGE CONCESSION, AND MARKET SQUARE, LATA AND RIVERWALK PATIO LEASES. THEY ALSO MANAGE, UH, DOWNTOWN CULTURAL FACILITIES. WE HAVE A FACILITIES TEAM, UH, THAT OVERSEES OPERATIONS AT LATA AND MARKET SQUARE. WE HAVE A SMALL ACTIVATION TEAM THAT FOCUSES ON, FOCUSES PRIMARILY ON FACILITATING, UH, EVENTS DOWNTOWN, AND PARTNERING WITH OUTSIDE AGENCIES AND ORGANIZATIONS, UH, TOGETHER COMBINED, UH, WE HELP, UH, EITHER PRODUCE OR FACILITATE OVER 750 EVENTS IN THE DOWNTOWN AREA EACH YEAR. WE DO THIS BY LEVERAGING SOME OF THE CITY'S PUBLIC SPACES, SUCH AS TRAVIS PARK, WHERE WE HAVE FOOD TRUCKS DAILY. WE ALSO DO, UH, IN THE SUMMERTIME. AND, AND DURING THE HOLIDAYS, WE'LL DO MOVIES IN THE PARK, UM, ALL FREE TO, TO ANYONE THAT WANTS TO ENJOY THAT. UH, WE ALSO HELP FACILITATE LARGE EVENTS THAT ARE PUT ON BY EXTERNAL ORGANIZATIONS, SUCH AS ROCK AND ROLL MARATHON, UH, AND THE FIESTA, UH, EVENTS EACH YEAR. UH, AND THEN FINALLY, WE ALSO ASSIST INDIVIDUALS WITH THE APPLICATION PROCESS THAT ARE SEEKING, UH, TO DO A FIRST PROCESSION. OUR FIRST AMENDMENT PROCESSION, SUCH AS THE CESAR CHAVEZ MARCH. OUR PARKING DIVISION IS ONE OF OUR LARGEST DIVISIONS. UH, PARKING OPERATIONS OVERSEES, UH, OVER 7,000 PARKING SPACES IN THE DOWNTOWN AREA. THIS INCLUDES SPACES IN GARAGES, UH, SURFACE LIGHTS, AND ON STREETS, UH, SPACES AT METERS, AND SOME RESTRICTED PARKING IN THE, UH, OUTER OUTLYING AREAS OF DOWNTOWN. THE TEAM INCLUDES MAINTENANCE STAFF THAT MAINTAINS THE GARAGES AND CLEANS THE, THE FACILITIES. UH, WE ALSO HAVE PARKING AMBASSADORS. THE PARKING AMBASSADORS, UH, ARE LOCATED PRIMARILY IN GARAGES, AND THEIR JOB IS TO HELP FACILITATE, UH, PEOPLE COMING IN AND OUTTA THE GARAGE TO MAKE THAT A MORE POSITIVE EXPERIENCE, UM, IF SOMEONE SHOULD NEED HELP, UH, EITHER ENTERING OR EXITING THE FACILITIES, AND TO MAKE SURE THAT OUR PARKING SYSTEM IS SAFE AND ORGANIZED. WE ALSO HAVE A PARKING ENFORCEMENT TEAM. THEIR JOB IS TO PRIMARILY MONITOR THE DOWNTOWN AREA, UH, TO MAKE SURE THAT WE'RE TURNING OVER PARKING SPACES, UM, AND MAKING SURE THAT IT'S, IT'S SAFE AND ACCESS IS AVAILABLE TO EVERYONE. THEY ALSO DO SOME CITYWIDE PARKING ENFORCEMENT, TOO. SO, [00:30:01] A LITTLE BIT ABOUT THE PARKING FUND. UH, THE PARKING FUND IS AN ENTERPRISE FUND WITH A, WITH A PROPOSED BUDGET OF 9.3 MILLION. IN F Y 22, UH, PARKING HAS BEEN IMPACTED BY THE PANDEMIC, JUST MUCH LIKE MUCH OF THE, UH, COMMUNITY. UH, SO WE HAVE SEEN A, OR AT LEAST IN LAST YEAR, WE SAW VERY LOW NUMBERS OF, OF INDIVIDUALS PARKING IN OUR SYSTEM. UM, SO IT HAS HAD AN IMPACT ON THE REVENUE THAT THE PARKING FUND GENERATES. UM, AS A RESULT, WE'RE, WE'RE CUTTING SOME POSITIONS OF FIVE POSITIONS IN PARKING, UM, AND LOOKING AT OTHER OPPORTUNITIES TO, TO HELP SAVE IN THIS FUND. JUST TO GIVE YOU A LITTLE BIT OF A PICTURE OF, OF WHAT PARKING REVENUE HAS LOOKED LIKE. A LITTLE BIT OF THE HISTORY FROM F Y 19 ALL THE WAY, UH, UP THROUGH THE PROPOSED F Y 22, YOU CAN SEE THAT RED LINE WAS F Y 19. SO THIS WOULD PRIOR TO, UH, THE PANDEMIC F Y 21 IS THE KIND OF LIGHT GREEN LINE. SO YOU CAN SEE THAT, UH, UP UNTIL ABOUT MAY OF THIS YEAR, OUR PARKING REVENUE, OUR PARKING NUMBERS, UH, WERE SIGNIFICANTLY LOWER, UM, THAN IN PAST YEARS. THAT'S PROBABLY NOT A SURPRISE TO ANYONE. UM, A LOT OF PEOPLE WORKING FROM HOME OR NOT VISITING DOWNTOWN RESULTED IN, UM, QUITE A DRAMATIC LOSS IN, IN REVENUE FOR THE FUND. HOWEVER, YOU CAN SEE, UH, THIS MAY, UH, WHEN THINGS STARTED TO OPEN UP, WE STARTED TO HAVE EVENTS AGAIN. UM, THINGS DID PICK UP, SO THINGS ARE LOOKING BETTER. UH, FOR F Y 22, WE'RE, WE'RE STILL BEING A LITTLE CONSERVATIVE. WE THINK THAT, UM, THOSE NUMBERS IN MAY WERE, WERE HIGH. I THINK THERE WAS A PENT UP DEMAND FOR PEOPLE WANTING TO COME DOWNTOWN. UM, AND SO WE SAW A LITTLE BIT OF A, OF A SPIKE IN PARKING, BUT WE ARE BEING CAUTIOUS, UM, GOING FORWARD. THE MARKET SQUARE FUND IS AN ENTERPRISE FUND. UH, IT'S PRIMARILY, UH, RELIES ON REVENUE FROM TENANT LEASES. UH, WE DO RECEIVE SOME REVENUE FROM EVENTS, UH, IN MARKET SQUARE, UH, DURING FIESTA, FOR EXAMPLE, UH, WE RECEIVE SOME REVENUE, AND THEN ALSO THERE'S A PARKING, UM, LOT ON TOP OF THE FARMER'S MARKET BUILDING THAT DOES, UH, GENERATE REVENUE, UH, FOR THAT FUND AS WELL. UH, DUE TO THE IMPACT OF, OF COVID FOR THE LAST YEAR AND A HALF ON RET RETAILERS, WE FOCUSED ON ASSISTANCE TO OUR TENANTS, UH, IN THAT FACILITY AS WELL AS, UH, LA VITA TOO. UM, AND WE DID THAT IN A NUMBER OF DIFFERENT WAYS. UH, THIS PAST YEAR, YOU ALL APPROVED A 14 MONTH RE ABATEMENT, UH, FOR MARKET SQUARE TENANTS, VALUED AT ABOUT 1.5 MILLION IN RENT. WE ALSO REDUCED AT THE TENANT REQUEST. WE REDUCED STORE HOURS TO HELP THEM WITH THEIR EXPENSES, UH, PARTICULARLY DURING THE SLOWER MONTHS, UM, AT THE BEGINNING OF COVID, AND ALSO DURING THE WINTER WHEN THERE WERE LESS, UH, VISITORS TO MARKET SQUARE. UH, WE ALSO, I MENTIONED EARLIER, WE ASSISTED THEM WITH GRANT APPLICATIONS. AND THEN DURING THE SLOWER MONTHS, AGAIN, WE WERE ABLE TO COMPLETE SOME, SOME MAJOR CAPITAL IMPROVEMENT PROJECTS AT MARKET SQUARE. THAT INCLUDED SOME ROOF UPGRADES, UH, ELECTRICAL UPGRADES, AND WE ALSO DID SOME MOLD REMEDIATION AT THE FARMER'S MARKET BUILDING. UH, AND THEN WHEN THE COMMUNITY, UH, WAS READY TO COME OUT AGAIN, AND THINGS STARTED TO REOPEN LAST SUMMER, WE BROUGHT BACK EVENTS TO MARKET SQUARE LIVE MUSIC AND PROGRAMMING, UM, WHICH, WHICH HELPS DRAW VISITORS TO MARKET SQUARE AND ULTIMATELY INTO THE, INTO THE STORES OVER THERE. SO THE MARKET SQUARE FUND FOR F Y 22 HAS A PROPOSED BUDGET OF 2.5 MILLION. THIS DOES HAVE A, UH, SAVINGS OF ABOUT 400,000 IN IT. AND THAT'S, UH, IN THE FORM OF CAPITAL IMPROVEMENT PROJECTS, UH, THAT WERE, UH, REMOVED FROM THIS BUDGET. SO THOSE ARE SOME IMPROVEMENTS THAT WE'RE GONNA, UM, HOLD OFF IN DOING AND, AND FIND OTHER WAYS TO FUND. I'LL DO A BRIEF, UH, OVERVIEW OF, OF CITY TOWER. UH, THE CITY TOWER HAS A RENOVATION PROJECT COST OF $88 MILLION. THIS, THIS YEAR IN THE BUDGET, IT DOES INCLUDE A CONTRACT AMENDMENT W GONSKA NUNLEY, UH, FOR 700 TO $750,000. THE PROJECT CONSOLIDATES APPROXIMATELY 1400 STAFF IN 24 DEPARTMENTS INTO THE CITY TOWER. THE CITY WILL OCCUPY THE LOWER LEVEL, THE STREET LEVEL, AND 10 TOWER FLOORS, AND TENANTS WILL OCCUPY THE EIGHT REMAINING FLOORS. UH, TO DATE, TWO FLOORS HAVE BEEN COMPLETED AND ARE NOW OCCUPIED BY CITY STAFF. AND WE HAVE SIX ADDITIONAL FLOORS THAT ARE EXPECTED TO BE COMPLETED BY THE END OF THIS YEAR, UH, WITH INTERIOR SUBSTANTIAL FINISH OUT IN FEBRUARY OF 2022. UH, THIS YEAR, THE BUDGET DOES INCLUDE 885,000 TO BUILD OUT SPACE AND RELO RELOCATE THE POLICE DEPARTMENT'S INTERNAL AFFAIRS INTO THIS BUILDING FROM A LEASED FACILITY. SO, FOR F Y 22, WE HAVE SEVERAL PROGRAM ENHANCEMENTS. UH, THE TOWER OF AMERICAS, UH, INCLUDES SOME IMPROVEMENTS. WE'RE LOOKING AT ABOUT 3.5 MILLION IN CAPITAL IMPROVEMENTS [00:35:01] FOR THAT FACILITY. WE'RE ALSO PROPOSING SOME STRUCTURAL AND MECHANICAL REPAIRS AT LAVATA AND MARKET SQUARE, AND THAT FUNDING WILL COME FROM VARIOUS SOURCES, INCLUDING THE C I P PROGRAM. AND WE'RE ALSO LOOKING AT, UH, THE WEST SIDE AND INNER CITY TOURS AS A POTENTIAL SOURCE OF FUNDING FOR THOSE IMPROVEMENTS. WE'VE ALSO RECEIVED, WE'RE PROUD TO SAY, A HUNDRED THOUSAND DOLLARS PLACEMAKING GRANT TO CARRY OUT IMPROVEMENTS IN YOUTH ORIENTED ACTIVITIES IN THE I 35 UNDER, AT UNDERPASS AT MARKET SQUARE. UH, THE DOWNTOWN OPERATIONS TEAM WILL BE RESPONSIBLE FOR MAINTENANCE AND LANDSCAPING AT THE NEW RIVERWALK ART GARDEN, UH, ON MARKET STREET, LIKE I MENTIONED EARLIER. UH, FOR F Y 22, THE CITY FEE WA WE FEE WAIVER PROGRAM HAS BEEN RESTORED WITH 2.5 MILLION, UH, IN FEE WAIVERS, AS WELL AS THE INNER CITY INCENTIVE FUND WITH 1.15 MILLION. THE FEE WAIVERS WILL FOCUS ON AFFORDABLE HOUSING AND WILL BE CONSISTENT WITH THE STRATEGIC HOUSING INCENTIVE POLICY, OTHERWISE KNOWN AS THE SHIP. UH, THE WAIVERS WILL ALSO CONTINUE TO BE AVAILABLE FOR HISTORIC REHABILITATION, SMALL BUSINESSES AND TARGET INDUSTRY, UH, PROJECTS, UH, AS MENTIONED, UH, PREVIOUSLY IN THE E D D PRESENTATION. FINALLY, OUR WORK PLAN FOR F Y 22, UH, WE'RE GOING TO INCREASE EVENTS AT LATA, UH, AND MARKET SQUARE. WE'RE, UM, LOOKING TO INCREASE THOSE BY 2% ANNUALLY. UH, WE'RE GONNA ENSURE THAT, UH, THE PARKING, UH, EXPERIENCE IS A POSITIVE EXPERIENCE. WE'RE GONNA INCREASE CUSTOMER SERVICE AT THOSE FACILITIES. WE WANNA MAKE IT EASY FOR INDIVIDUALS TO PARK IN OUR SYSTEM. UM, ALWAYS LIKE TO SAY THAT PARKING IS MORE, MORE THAN LIKELY YOUR FIRST AND LAST EXPERIENCE WHEN YOU COME TO VISIT DOWNTOWN. SO IT'S IMPORTANT THAT YOU HAVE A GREAT, UH, FIRST IMPRESSION. AND IT'S ALSO IMPORTANT THAT YOU LEAVE SATISFIED. IT FELT LIKE, UH, YOU WERE TAKEN CARE OF. SO IT'S, WE'RE GONNA REALLY FOCUS ON CUSTOMER SERVICE GOING FORWARD, UM, IN OUR PARKING SYSTEM. UH, ALSO, WE'RE GOING TO CONTINUE TO MAKE DOWNTOWN A MORE PLEASANT EXPERIENCE FOR PEDESTRIANS. OUR DOWNTOWN OPERATIONS TEAM, UM, IN THE PAST FEW YEARS, HAS DONE A GOOD JOB OF ADDING MORE SHADE TREES TO THE STREET AS WELL AS THE RIVERWALK. UH, SO WE'LL CONTINUE TO DO THAT AS WELL. AND THEN FINALLY, UH, AFFORDABLE HOUSING PRODUCTION WILL BE A MAIN FOCUS OF OUR DEVELOPMENT TEAM GOING FORWARD. UM, WE HOPE TO CREATE, UH, NEW, UM, HOUSING UP TO 6,200 UNITS, UM, IN THE DOWNTOWN REGIONAL CENTER BY 2030, UM, AND REALLY FOCUSING ON AFFORDABILITY AGAIN AND BEING CONSISTENT WITH THE, UH, THE STRATEGIC STRATEGIC HOUSING INCENTIVE POLICY. AND WITH THAT, THAT CONCLUDES MY PRESENTATION. I'LL TURN IT OVER TO PAULA, PAULA STOCK CUP WITH 3 1 1. THERE YOU GO. GOOD MORNING. UH, MY NAME IS PAULA STALCUP, AND I'M THE DIRECTOR OF, UH, 3 1 1 CUSTOMER SERVICE. SO THANK YOU SO MUCH FOR, UM, HEARING ME TODAY. WE'LL GO STRAIGHT INTO OUR, OKAY, HOLD ON. LET'S SEE, WHERE IS THIS OUR DEPARTMENT OVERVIEW? THANK YOU. UM, SO THE MISSION OF 3 1 1 IS THAT WE, UM, OFFER, UH, WE DELIVER EXCELLENT CUSTOMER SERVICE THROUGH OUR CITY'S ENGAGEMENT CHANNELS, AND THOSE PRIMARILY BEING OUR THREE ONE ONE CALL CENTER, OUR WEB PORTAL, AND OUR 3 1 1 SA MOBILE APP. I BASICALLY HAVE TWO MAIN DIVISIONS, ONE BEING OUR THREE ONE ONE CALL CENTER. AND THEN, OF COURSE, WE TOOK OVER THE COVID HOTLINE IN JULY OF LAST YEAR, AND THAT IS GRANT FUNDED THROUGH, UM, THE METRO HEALTH DEPARTMENT. 3 0 1 CONTINUES TO PLAY A CRITICAL ROLE INITIALLY IN THE RESPONSE, UM, EFFORT FOR COVID WHEN THE FIRST PLANE LANDED BACK, UH, IN LACKLAND TO WHEN THE MAYOR AND THE COUNTY JUDGE ISSUED THEIR FIRST MANDATE, UM, WORK, UM, WORKING, UH, WITH PD CODE, ENFORCE METRO METRO HEALTH ON THE ENFORCEMENT ASPECTS OF IT IN TERMS OF GETTING THOSE CALLS TO THE RIGHT PLACE. SINCE THE BEGINNING OF F Y 21, WE'VE SUPPORTED THE COMMUNITY WITH TESTING INFORMATION. AND THEN, UH, IN JANUARY THROUGH APRIL, THE, UH, VACCINATION. UM, AND THEN OF COURSE, STORM URI CAME, UM, IN FEBRUARY. AND, UH, WE SUPPORTED THE RESIDENTS, UM, WERE THERE EVERY DAY IN THE EMERGENCY RESPONSE FOR WHEN THE TREES FELL, UM, TO WHEN, UH, THE RESIDENTS NEEDED, UH, BOTTLED WATER AND FOOD DELIVERY, WORKING, OF COURSE, WITH, UH, D H SS AND OUR PARTNERS OVER AT THE FOOD BANK. UM, OUR 3 1 1 TEAM IS HERE, UH, DURING EMERGENCIES, UH, AND EVERY DAY IN ORDER TO, UM, SERVE THE NEEDS OF THE COMMUNITY AS THE CITY ROLLS OUT VARIOUS INITIATIVES, WHETHER IT'S, UH, CHANGES TO YOUR, UH, SOLID WASTE CONTAINER CART SIZES, OR THE [00:40:01] MAJOR, UH, TRAIN FOR JOBS INITIATIVES 3 1 1 SUPPORTS ALL OF OUR DEPARTMENTS AND THEIR PROGRAMS AND THEIR SERVICES. AND I WANNA, UH, TAKE A MINUTE TO, TO THANK THE DEPARTMENTS FOR ALWAYS SUPPORTING OUR 3 1 1 O OFFICE WHEN WE CALL, BECAUSE WE ARE OFTEN CALLING THEM, UM, AS WE ARE TRYING TO ADDRESS A REQUEST FROM A RESIDENT. I REALLY APPRECIATE MY DEPARTMENT COLLEAGUES FOR TAKING MY CALLS, AND THAT'S USUALLY NOT DURING THE BUSINESS HOURS WHEN WE'RE TRYING TO FIX SOMETHING. SO, THANK YOU SO MUCH. UM, 3 1 1, I LIKE TO SAY, UM, AND I'VE SAID IT MANY TIMES, IS THE FIRST POINT OF CONTACT FOR MANY RESIDENTS THROUGHOUT THE COMMUNITY. YOU KNOW, YOU, YOU THINK YOU HAVE A CONCERN, YOU'RE NOT SURE WHERE TO START. START WITH 3 1 1. WE ARE THERE SEVEN DAYS A WEEK, AND THESE ARE SOME OF THE LOVELY FACES OF MY TEAM MEMBERS THAT YOU'LL NEVER SEE, BUT YOU'LL ALWAYS TALK TO THEM ON THE PHONE. I'M SUPER PROUD OF MY TEAM. UM, COLLECTIVELY, THEY HAVE OVER 41 YEARS EXPERIENCE IN OUR THREE ONE ONE CALL CENTER. I'M SO PROUD OF THE WORK THAT THEY DO DAY IN AND DAY OUT, YOU KNOW, DAILY I RECEIVE, UM, COMPLIMENTS THROUGH OUR COMPLIMENTS OF MY TEAM MEMBERS, THE EMPATHY AND THE UNDERSTANDING THAT THEY'VE DISPLAYED AS THEY'VE WORKED TO ADDRESS THE RESIDENT'S CONCERN. SO, AGAIN, UH, VERY PROUD. I LIKE TO SAY THAT MY 3 1 1 STAFF, UM, ARE PROBABLY THE MOST RESOURCEFUL IN THE ORGANIZATION BECAUSE THEY HAVE TO KNOW A LOT ABOUT A LOT. UM, AND SO, AGAIN, VERY PROUD OF THEM. SO, UM, 3 1 1. THIS YEAR WE'RE EXPECTED TO RECEIVE ABOUT 911,000, UH, PHONE CALLS, UH, FROM OUR MOBILE APP UTILIZATION, A LITTLE OVER 35,000 SERVICE REQUESTS SUBMITTED THROUGH THE MOBILE APP. OUR WEB PORTAL CONTINUES TO BE HEAVILY UTILIZED, UM, SUBMITTING, UH, OVER 66,000 SERVICE REQUESTS. UH, OF COURSE, EMAILS. EMAILS IS ANOTHER WAY THAT WE GET A LOT OF FOLKS, UM, ASKING US QUESTIONS, WANTING TO BETTER UNDERSTAND A PROCESS OR A PROGRAM. UM, AND SO WE RECEIVE OVER 15,000 EMAILS. AND AGAIN, OUR COVID HOTLINE, SORRY, YOU CAN'T HARDLY SEE THAT. UM, CODE, UM, RE EXPECTED TO RECEIVE 165,000 CALLS, UM, THIS FISCAL YEAR. THIS THREE ONE ONE CALL CENTER, UH, PERFORMANCE SLIDE IS NOT MUCH DIFFERENT THAN WHAT YOU SAW IN THE GOALS AND OBJECTIVES. UH, WORK SESSION IN JUNE, AGAIN, FROM F Y 18, THE BLUE, YOU CONTINUE TO SEE THE BLUE, UH, GRAPHS GOING UP, UH, FROM 751,000 CALLS IN F Y 18, AGAIN TO A PROJECTED, UH, 911,000 CALLS THAT WE'LL RECEIVE THIS, THIS YEAR, SLIGHTLY UP NEXT YEAR AS WELL. THE ORANGE, OF COURSE, IS THE CALLS ANSWERED, UM, THAT, UH, WITH NO CHANGE IN STAFFING, UM, THAT ANSWER RATE HAS GONE DOWN, UH, THIS YEAR, AGAIN, JUST DUE TO THE SHEER VOLUME, UH, OF THE CALLS, UM, THAT WE HAVE RECEIVED. UM, SOME, EVERYONE OF COURSE KNOWS, UH, 3, 1 1 IS OPEN, 7:00 AM TO 7:00 PM DAILY. AND THEN REALLY, I STILL TOO DO HAVE TWO STAFF MEMBERS THAT ARE THERE FROM 7:00 PM TO 11:00 PM. SO THIS SLIDE SHOWS YOU JUST SORT OF ON AN HOUR BY HOUR BASIS WHERE THE MAJORITY OF THOSE CALLS ARE COMING IN, UM, FOR OUR AFTER HOURS, UM, LIMITED OPERATIONAL SUPPORT. IT'S PRIMARILY FOR THE UNFORTUNATE, UM, ANIMAL CARE, UH, CONCERNS THAT MIGHT HAPPEN, OR TRAFFIC SIGNAL MALFUNCTION THAT THAT NEEDS TO BE ADDRESSED RIGHT THEN AND THERE, AND CAN'T REALLY, SHOULDN'T WAIT UNTIL THE FOLLOWING MORNING. AND THEN, YOU KNOW, FOR THOSE OF YOU WHO HAVE HEARD ME AT PRESENTATIONS, UH, I TELL PEOPLE DON'T CALL US ON MONDAY BECAUSE IT IS OUR BUSIEST DAY, UH, UM, AVERAGE OF ABOUT 3,500 CALLS ON MONDAY. AGAIN, I RUN A SEVEN DAY OPERATION, MULTIPLE SHIFTS, UM, PEOPLE OFF CERTAIN DURING CERTAIN DAYS OF THE WEEK, ET CETERA. UM, AND YOU CAN SEE OUR SUNDAYS IS OUR SLOWEST DAY, AND THAT'S PROBABLY BECAUSE PEOPLE DON'T REALIZE THAT WE'RE OPEN ON SUNDAY. SO, UM, AGAIN, WE'RE GONNA TALK A LITTLE BIT ABOUT, ABOUT THAT AS WELL. IN TERMS OF OUR, UH, PROPOSED F Y 22 BUDGET, IT'S 3.74 MILLION. YOU CAN SEE THE VAST MAJORITY OF THAT BEING IN PERSONNEL SERVICES. UH, UM, F Y UH, COMPLIMENT WOULD BE FOR POSITION COMPLIMENT FOR F Y 22 IS 52 POSITIONS. IN TERMS OF OUR PROGRAM ENHANCEMENTS, UM, WE ARE, UH, THE PROPOSED BUDGET INCLUDES, UH, ADDING SIX CUSTOMER SERVICE REPRESENTATIVES AND ONE CUSTOMER SERVICE SUPERVISOR TO OVERSEE THEM. THOSE NEW POSITIONS, AS WELL AS OUR TEMP POSITIONS THAT WE, UM, HAVE AND OUR, AND, UM, ARE ALSO BRINGING ON, WE WILL, UM, WITH THESE NEW STAFFING, WE EXPECT, UM, TO IMPROVE THE ANSWER RATE FROM 81% THIS FISCAL YEAR TO 96%, UH, NEXT FISCAL YEAR. ONE OF THE THINGS, UM, CURRENTLY I HAVE 16 SPANISH SPEAKERS, UH, OF MY, UH, 36 POSITIONS. AND WE'LL CONTINUE TO PRIORITIZE OUR BILINGUAL, UH, CUSTOMER SERVICE REPRESENTATIVES BY THE END OF SEPTEMBER. I'LL HAVE 19, UH, OF MY STAFF MEMBERS, UM, THAT ARE BILINGUAL. BUT, UM, 3 1 1 LIKE SS A P D AND FIRE, WE UTILIZE LANGUAGE LINE, UH, FOR ANY OTHER LANGUAGES, UM, THAT COME IN, UM, [00:45:01] TO THE CALL CENTER, AND WE HAVE ACCESS TO THAT SERVICE AS WELL. IN TERMS OF OUR F Y 22 WORK PLAN, IT'S REALLY TWOFOLD. UH, ONE IS TO ENHANCE OUR, UH, RESIDENT INTERACTIONS AND EXPERIENCES, NOT ONLY AT 3 1 1, BUT ACROSS OUR CITY ORGANIZATION. AND THEN SECONDLY, TO WORK, UH, WITH OUR RESIDENTS TO ENABLE AND EMPOWER THEM, UM, SO THAT WE CAN TOGETHER IMPROVE THEIR COMMU THEIR RESPECTIVE COMMUNITIES. SO, UM, IT HAS BEEN A GREAT PARTNER WITH 3 1 1 I I, I INDICATE THAT IT, AND I ARE LIKE, CONNECTED AT THE HIP BECAUSE I REALLY CAN'T DO ANYTHING WITHOUT THE SUPPORT OF IT AND ALL OF THE IMPROVEMENTS, UM, THAT WE WORK TOGETHER ON. AND SO I'M EXCITED ABOUT SOME OF THE THINGS THAT WE'LL BE WORKING ON, UM, IN F Y 22. AND THE FIRST IS, UM, UH, WE'RE IMPLEMENTING WHAT WE CALL AN, UH, INTERACTIVE VOICE RECOGNITION SYSTEM, UH, FOR RESIDENTS CALLING 3 1 1. AND SO THAT'S SO THAT THEY CAN GET QUICKER ACCESS TO, UH, QUICK AND EASY INFORMATION. MANY OF YOU HAVE CALLED LARGE ORGANIZATIONS AND HAD A RECORDING THAT SAYS, THANK YOU FOR CALLING IN, YOU KNOW, SIMPLE WORDS, PLEASE TELL ME HOW I CAN HELP YOU. UM, OR SOMETHING LIKE THAT, . AND, UM, AND SO THIS SYSTEM WOULD ACTUALLY SIT ON OUR THREE ONE ONE, UH, PHONE LINE. AND SO WE'RE REALLY LOOKING FORWARD TO IMPLEMENTING THAT, UM, IN F Y 22. SECONDLY, WE'LL BE EXPANDING OUR, UH, QUALITY ASSURANCE MONITORING. ALL OF OUR CALLS AT 3 1 1 OUR RECORDED. UM, AND THAT HELPS US GO BACK AND IDENTIFY WHAT DID WE REALLY SAY? HOW DID WE REALLY SAY IT AND COACH AS NECESSARY? UM, AND SO, UM, WE'LL BE LOOKING TO EXPAND, UH, THAT QUALITY ASSURANCE PROGRAM, UH, TO THREE, UH, IN OUR CALL CENTER, AS WELL AS OUR OTHER TOP, UH, CALL CENTERS, UM, IN THE CITY. UM, FINALLY WE'LL ALSO BE WORKING, UM, NOT FINALLY, BUT THIRDLY, WE'LL ALSO BE WORKING WITH, UM, IT TO IMPLEMENT AN AFTER CALL SURVEY SO THAT WE CAN GET, UM, QUICK, UM, UM, QUICK FEEDBACK, REAL-TIME FEEDBACK FROM OUR, FROM OUR USERS OF 3 1 1. I RECEIVE COMPLIMENTS ON A DAILY BASIS, UH, FOR OUR TEAM, AND OFTENTIMES THEY REMEMBER THE NAME OF THE PERSON. SOMETIMES THEY DON'T, BUT WE CAN GO TRACK IT DOWN AND WE SEND OUR KUDOS TO OUR TEAM MEMBERS. UM, BUT THIS, UM, AFTER CALL SURVEY WILL HELP US HAVE MUCH, UH, BETTER DATA, UM, IN REAL TIME SO THAT WE CAN, UM, MEASURE BETTER MEASURE CUSTOMER SATISFACTION. FINALLY, WE TALK ABOUT CHANNELS, RIGHT? UM, AND SO IMPLEMENTING A LIVE CHAT, THIS IS, WOULD BE SIT ON OUR WEBSITE. SOME OF OUR OTHER CITY DEPARTMENTS ALREADY HAVE LIVE CHAT, FOR EXAMPLE, LIKE OUR LIBRARY, UH, DEPARTMENT. IT SITS ON THEIR WEBSITE. AGAIN, THIS IS ANOTHER WAY FOR US TO BE ABLE TO ANSWER, UM, QUESTIONS AND PROVIDE SERVICES, UH, USING LIVE CHAT. UM, AND THEN FINALLY, WE'LL BE WORKING TO IMPLEMENT A MONTHLY, UH, STANDARD REPORTING FOR OUR DEPARTMENTS AND WORKING WITH YOUR OFFICES AS WELL ON THE OUTCOMES OF THE WORK THAT ALL OF OUR PARTNER DEPARTMENTS DO. UM, THE SECOND PART REALLY, IT TALKS ABOUT, UM, WORKING WITH OUR RESIDENTS AND OUR COMMUNITY TO EDUCATE THEM ON THE VARIOUS CITY PROCESSES. YOU KNOW, WE KNOW THAT SOME OF OUR PROCESSES FOR SOME OF OUR SERVICES THERE MAY BE COMPLEX. UM, AND SO WE WANNA WORK TOGETHER WITH THE COMMUNITY, UM, TO, SO THAT WE ARE HELPING THEM HELP US, YOU KNOW, AGAIN, WE RELY ON THE COMMUNITY TO LET US KNOW WHERE THERE'S A CONCERN, UM, SO THAT WE CAN GO OUT AND ADDRESS IT. BUT IT'S ALSO IMPORTANT THAT THEY UNDERSTAND THE PROCESS. AND SO, UM, WORKING ON A RE ON RESOURCE MATERIAL FOR OUR COMMUNITIES IS SOMETHING THAT WE WILL BE WORKING ON. AND THEN, OF COURSE, THIS IS GONNA LEAD TO, UH, UTILIZING ALL OF OUR CHANNELS, WHETHER IT'S THE MOBILE, THE WEB, UM, OR ANY OF OUR OTHER CHANNELS THAT WE'LL BE IMPLEMENTING AS WELL. AND OF COURSE, THIS WILL INCLUDE, UM, EXECUTING A MARKETING PLAN FOR 3 1 1, AND ALL OF OUR AVAILABLE CHANNELS SO THAT PEOPLE KNOW HOW TO REACH US, AND THEN THEY CAN REACH US IN THE MANNER IN WHICH IS MOST COMFORTABLE FOR THEM. UM, AND I'LL LOOK FORWARD TO, TO WORKING WITH YOUR OFFICES. YOU ALL HAVE LOTS OF, UH, LARGE E-BLASTS, UH, THAT WILL HELP US GET THE WORD OUT ABOUT 3 1 1 IN OUR AVAILABLE CHANNELS. AND THEN FINALLY, IN TERMS OF OUR PERFORMANCE MEASURES. SO NEXT, UH, NEXT FISCAL YEAR IN FY 22, WE ESTIMATE TO HANDLE, UH, 874,000 CALLS, UH, 96% OF, UH, 96% OF WHAT WE PROJECT TO RECEIVE, AND 80% OF THOSE WITHIN 45 SECONDS. AND THAT'S DEFINITELY, UM, OUR GOAL FOR NEXT FISCAL YEAR. UM, THAT CONCLUDES MY PRESENTATION. I WANNA THANK OUR CITY MANAGER AND OUR E L T MEMBERS, UH, FOR THEIR SUPPORT, ESPECIALLY ALL OF MY PARTNER, UM, I CALL 'EM MY PARTNER DEPARTMENTS, UH, BECAUSE THEY, WE ALL WORK TOGETHER TO BETTER SERVE THE COMMUNITY. SO MY, UH, SELF AND MY COLLEAGUES ARE HERE TO ANSWER ANY QUESTIONS YOU MAY HAVE. THANK YOU. THANK YOU VERY MUCH, PAULA, AND, UH, TO YOU AND YOUR TEAM. I KNOW YOU'VE BEEN UNDER, UH, TREMENDOUS, UH, INCREASED VOLUME OF WORK AS A RESULT OF THE, UM, PANDEMIC RESPONSE OPERATION. SO OUR, OUR THANKS TO YOU AND YOUR TEAM FOR PIVOTING, UH, SO MANY TIMES THROUGHOUT ALL OF THAT, I DO WANT TO ACKNOWLEDGE MANY OF OUR PARTNERS FROM THE COMMUNITY WHO ARE HERE TODAY. [00:50:01] UH, AS WE KNOW, OUR SMALL BUSINESS COMMUNITY HAS BEEN HIT VERY, VERY HARD DURING THE PANDEMIC AND HAVE HAD, UH, TO WORK WITH DIFFERENT ORGANIZATIONS AND, UM, WORK CENTERS THROUGHOUT OUR COMMUNITY TO HELP, UH, APPLY FOR AND RECEIVE FUNDING, UH, THAT HAS BEEN VITAL THROUGHOUT THE YEAR. SO, UH, I KNOW MANY OF YOU ARE HERE. I WANT TO THANK THE WEST SIDE DEVELOPMENT CORPORATION, UH, SAGE MAESTRO, OUR SMALL BUSINESS ACCELERATOR. ALL OF YOU PERFORMED SUCH VITAL WORK, UH, THROUGHOUT THE YEAR TO KEEP OUR SMALL BUSINESS COMMUNITY, UH, GOING. SO THANK YOU VERY MUCH FOR YOUR PARTNERSHIP WITH THE CITY OF SAN ANTONIO THROUGHOUT ALL THAT, AND I KNOW THERE ARE MANY OTHERS, UH, INCLUDING LIFT FUND, UH, WHO HAVE BEEN ABSOLUTELY IMPORTANT, UH, INCREDIBLY IMPORTANT FOR, FOR EVERYONE. I DON'T REALLY HAVE ANY QUESTIONS. UM, I DO WANT TO SAY, UH, I'M GLAD TO SEE THE ECONOMIC INCENTIVE, UH, PROGRAM RESTORED THIS YEAR, AND WE ARE LOOKING FORWARD TO, UM, THE REFINEMENT OF OUR ECONOMIC DEVELOPMENT POLICIES AS THAT, UH, AS THAT GETS IN UNDERWAY, UH, IN A FEW MONTHS. UM, MY ONE QUESTION I DO HAVE ACTUALLY, UM, UH, BRENDA, IS, UH, WITH REGARD TO THE BONDING PROGRAM, I'M GLAD TO SEE THAT INCLUDED IN THE, IN THIS YEAR'S BUDGET, UH, WITH REGARD TO THE TARGETED INDUSTRIES AND THE CONTRACTORS THAT WILL BE BENEFITING FROM THE BONDING PROGRAM, HOW ARE WE, UH, HOW ARE WE DOING THAT? AND WHAT DATA ARE WE USING TO SUPPORT, UM, THE PEOPLE WHO WILL BE ENROLLED IN THE BONDING PROGRAM? HI, MARIAN COUNCIL. MY NAME IS ANNA BRADSHAW. I'M ASSISTANT DIRECTOR IN ECONOMIC DEVELOPMENT. UM, SO AS WE PUT TOGETHER THIS PROGRAM, WE'RE REALLY LOOKING AT THOSE AREAS WITHIN, UM, OUR CONTRACTING THAT WE DO ACROSS THE CITY WHERE WE'RE STARTING TO RECOGNIZE THERE'S A THRESHOLD FOR CONTRACTORS TO PARTICIPATE. SO WE DO WANNA TAKE A, A DATA FORMED APPROACH, AND I, UH, TARGET THOSE AREAS WHERE, UM, CONTRACTORS MAY BE HITTING HURDLES IN, UM, BEING ABLE TO KIND OF REACH THAT NEXT TIER OF CONTRACT LEVEL. SO BY LOOKING AT PARTICIPATION AND HISTORICAL DATA, WE'RE GONNA REFINE THE PROGRAM TO HOPEFULLY HIT THAT, THAT SWEET SPOT WHERE WE CAN HELP BUILD THAT CAPACITY AMONGST OUR CONTRACTORS. GREAT. AND, AND IN MY CONVERSATION WITH YOU, ERIC, WE TALKED ABOUT THE LEVEL OF THAT, UH, PROGRAM AND CALIBRATING THAT APPROPRIATELY SO THAT WE'RE NOT, YOU KNOW, FUNDING A PROGRAM THAT'S UNNECESSARY IN, IN TERMS OF THE, THE CAPITAL. BUT, UH, WE'RE GONNA CONTINUE TO TAKE A LOOK AT THAT. AND IF IT TURNS OUT THAT OUR CONTRACTORS ARE NEEDING SOMETHING A LITTLE BIT BIGGER, WE CAN CALIBRATE ACCORDINGLY. YEAH, THAT'S THE, THAT'S THE, UH, THAT'S THE GOLD MARROW. I THINK WE'RE STARTING WITH THE CONCEPT. UM, THERE MAY BE SOME PRIVATE FUNDS THAT ARE, THAT ARE ALSO LEVERAGED, BUT, UM, I THINK ONCE WE START TO SEE THE, HOW, HOW IT WORKS AND WHO IT BENEFITS, WE MAY WANNA REGULATE IT AND CHANGE IT AND, AND EXPAND IT. OKAY. SO WE'RE, WE'RE GONNA CLOSELY WATCH THAT. GREAT. AND THAT'LL BE WORKED THROUGH THE ECONOMIC AND WORKFORCE DEVELOPMENT COMMITTEE? I, YES. OKAY, GREAT. THANK YOU VERY MUCH. AND, UH, MIKE, LOOKING FORWARD TO WORKING WITH YOU. WELCOME ABOARD. UH, OBVIOUSLY, UH, BIG WORK AHEAD. UH, I DO LIKE THE APPROACH, UH, OF SHOWING US THE SUCCESS STORIES. I WANNA THANK COUNCIL MEMBER PIAS. UH, I, I UNDERSTAND THAT THEY'RE GONNA BE SHOWING THAT AT THEIR WORKFORCE DEVELOPMENT COMMITTEE, UH, MEETINGS. I THINK THAT WOULD BE GREAT FOR US TO SHOW AT THE A SESSIONS TOO, ERIC. UM, AGAIN, SO MUCH OF THE WORK THAT WE'RE DOING IS PROVIDING PEOPLE ECONOMIC OPPORTUNITY IN OUR CITY, AND THE MORE, UH, OF THOSE REAL STORIES PEOPLE CAN SEE, THEY, THEY'LL, THEY'LL UNDERSTAND, UH, THE IMPORTANCE AND, UH, THE IMPACT OF, OF READY TO WORK. SA DANG IT, MAYOR, UH, YOU SURPRI, YOU, YOU RUINED MY SURPRISE. WE'RE, UM, WHAT I'M GONNA DO, AND, AND I THINK IT'S AN EXCELLENT POINT. YOU KNOW, I HAVE SINCE THE PANDEMIC STARTED, UM, SHOWN A QUICK LITTLE VIDEO OF EMPLOYEES DOING A LOT OF GREAT THINGS FOR OUR ORGANIZATION AND, AND THEY'RE JOBS THAT WE DON'T ALWAYS THINK ABOUT. BUT, UH, BEGINNING THIS WEEK, WE'RE GONNA TAKE, UM, ONE OF THOSE ONE THURSDAY A MONTH AND HIGHLIGHT A SUCCESS STORY KINDA LIKE MIKE DID, AND SHOW A QUICK VIDEO BECAUSE THERE ARE A LOT OF SUCCESS STORIES, AND I THINK IT'S IMPORTANT FOR THE PUBLIC TO SEE IT. I THINK IT'S IMPORTANT FOR, FOR US ALL TO SEE IT. AND, UM, SO YOU'LL, YOU'LL SEE THAT IN THE CITY MANAGER'S REPORT THIS WEEK. GREAT REMINDER OF WHY WE DO THE WORK. THANK YOU VERY MUCH, EVERYBODY. LET'S, UH, MOVE NOW TO COUNCIL MEMBER ROCHA GARCIA. THANK YOU, MAYOR. AND I'LL START WITH THE EASY ONE, SO I'LL, I'LL START BACKWARDS TODAY. THANK YOU ALL FOR PRESENTING. AND PAULA, THANK YOU SO MUCH. UH, FOR THE UPDATE ON 3 1 1, I WAS ON A, UM, TELE-TOWN HALL CALL, UH, LAST WEEK, AND I JUST KEPT PUSHING 3 1 1 AND I KEPT SAYING, CALL 3 1 1. THEY COULD DIRECT YOU EVERYWHERE. SO THANK YOU FOR TEEING YOUR STAFF FOR ALL THE WORK YOU'VE BEEN DOING. UM, HOW DO WE BUDGET FOR HELP OR HELPING ADDITIONALLY FOR ANYBODY WHO HAS OTHER LANGUAGE CONSIDERATIONS OR PERHAPS FOR THE HEARING IMPAIRED? SO, UH, WHAT HAPPENS IS WE ACT, WE UTILIZE A LANGUAGE LINE. SO, UM, USUALLY SOMEONE WILL BE ABLE TO TELL US, AND I WAS ON A CALL, AND I CAN'T [00:55:01] REMEMBER, IT WAS PROBABLY NINE MONTHS AGO, 12 MONTHS AGO, WITH A PERSON WHO WAS HAVING SOMEONE HELP THEM CALL US, BUT THEY DIDN'T SPEAK ENGLISH AND THEY DIDN'T SPEAK SPANISH. AND SO I GOT ON LANGUAGE LINE, WE MERGED THEM, AND SO WE BASICALLY GO THROUGH A TRANS, THROUGH A TRANSLATOR TO BE ABLE TO HELP, UM, THE SAME THING WITH, UH, FOR THE HEARING IMPAIRED. IF THEY LET US KNOW IN ADVANCE, UH, WE GO THROUGH THE T, UH, T D D Y, I THINK IT'S CALLED, UM, OR IN THE CASES WHERE I HAD TO HELP SOMEONE COORDINATE, UH, HEARING IMPAIRED SERVICES FOR SOMEONE WHO WAS COMING TO GET A VACCINE. AGAIN, LET US KNOW WHAT YOUR NEED IS AND WE'LL FIGURE IT OUT. UM, AND THAT'S EXACTLY WHAT WE DID IN BOTH OF THOSE INSTANCES. THANK YOU, PAUL. AND MY NEXT QUESTIONS ARE, UH, FOR JOHN JACKS. SO, UM, I'LL START OFF JUST REALLY QUICK. THERE'S A CHART THAT YOU HAVE. IT'S PAGE 21. WHAT IS THE ASTERISK? THERE'S SEVERAL ASTERISKS ON THERE. WHAT ARE THEY FOR? IT WAS EVENTS AT DOWNTOWN. SO FOR INSTANCE, IN 2021, IT WAS 300. THE ESTIMATE WAS THREE 40 FOR 2021, OR THE TARGET 300 ESTIMATE WAS THREE 40. AND THEN THE REVENUE PER PARKING SPACE, 999. OH, I'M SORRY. YEAH. THIS ISN'T OUR BACKUP SLIDE. SO OUR, TALKING ABOUT OUR PERFORMANCE MEASURES. UM, SO ONE OF OUR PERFORMANCE MEASURES FOR PARKING IS, UM, WE TRY, WE KEEP TRACK OF HOW MANY ACTUAL PARKING COUNTS THAT WE HAVE, UM, TO SEE HOW MANY PEOPLE ARE, ARE PARKING IN OUR SPACES. UM, SO THE QUESTION I THINK WAS THE, THE ASTERISK, JOHN, JOHN, WHAT'S THE ASTERISK? YEAH, THAT'S WHAT THE QUESTIONS. YEAH, LEMME GET TO THAT REAL QUICK. MM. OH, MAYOR COUNCIL SCOTT HUGHES IN GAY BUDGET OFFICE, THE ASTERISK JUST INDICATES AS IT DOES IN OUR BUDGET DOCUMENT THAT THOSE ARE MEASURES THAT WERE IMPACTED BY C OVID 19. SO YOU'LL SEE THAT THOSE WERE LOWER THAN PRIOR YEARS IN THE TARGET YEAR FOR OBVIOUS REASONS. THE ACTIVITY WAS SLOWER DURING THOSE YEARS. GOT IT. PERFECT. THANK YOU SO MUCH, SCOTT. UM, JOHN, IS DOWNTOWN TUESDAY STILL A THING LIKE PARKING? IT IT IS, IT SURE IS. YES. DOWNTOWN TUESDAY ACTUALLY WAS NOT, UH, SUSPENDED. OKAY. UM, DURING COVID IT'S STILL GOING ON. AND SO FOR THOSE THAT DON'T KNOW, UH, DOWNTOWN TUESDAY IS, UM, REALLY DOWNTOWN. TUESDAY WAS INITIALLY A ABOUT ACTIVATING DOWNTOWN, UM, HAVING, UH, FOCUSING ON HAVING EVENTS DOWNTOWN, UH, FREE EVENTS. ALSO IN PARTNERSHIP WITH A LOT OF THE RETAILERS DOWNTOWN, LIKE RESTAURANTS OFFERING DISCOUNTS. OUR ROLE WAS TO PROVIDE PRE, UH, FREE PARKING. SO WE PROVIDE FREE PARKING IN ALL OUR FACILITIES DOWNTOWN ON TUESDAY EVENINGS. THANK YOU. AND THEN I DO HAVE TO SAY I LOVE THE SA PARK GAP, UH, OR THE PARK, YOU KNOW, FOR THE PARKING. SO I THINK THAT IT'S USER FRIENDLY. SO, UM, THANK YOU FOR YOUR INVESTMENT IN THAT. MM-HMM. , HOW MUCH DID YOU SAY WAS ALLOCATED FOR HOLIDAY LIGHTING? DID YOU, UH, WELL, THIS, THIS YEAR WE HAVE AN IMPROVEMENT. I THINK THAT'S WHAT YOU'RE ASKING. YEAH. THE IMPROVEMENT IS 95,000, AND THAT, UM, GIVES US THE ABILITY TO HAVE, UH, BASICALLY REMOTE CONTROLS FOR THE HOLIDAY LIGHTING RIGHT NOW IN ORDER TO TURN THEM ON OR OFF. IT'S A PHYSICALLY, SOMEBODY HAS TO GO TO ALL THE CIRCUITS, FLIP ALL THE BREAKERS ON AND OFF. THIS WILL GIVE US THE ABILITY TO BASICALLY DO IT FROM OUR PHONES. AND I THINK THAT'S A GREAT, UM, IDEA BY THE WAY. AND SO THAT'LL HELP US MANAGE SOME, SOME OTHER ITEMS. SO THANK YOU SO MUCH. UM, MY NEXT QUESTIONS ARE ALL FOR BRENDA AND, AND MIKE. SO THANK YOU, JOHN. UM, AND SO I'LL START OFF, I KNOW THAT IN OUR DEPARTMENT OVERVIEW, WE TALK ABOUT FOSTERING ECONOMIC GROWTH THROUGH COLLABORATION AND INNOVATION. I'D LIKE TO KNOW WHAT THE MAJOR INNOVATION PLANS ARE TO REACH OUT TO SMALL BUSINESSES. AND THAT MIGHT BE A, A LATER QUESTION, BUT I, I WOULD LIKE TO SEE HOW WE'RE INCORPORATING INNOVATION INTO REACHING OUT TO THESE SMALL BUSINESSES THAT WE KNOW HAVEN'T TRADITIONALLY PARTICIPATED IN SOME OF THE, UM, INCENTIVE PROGRAMS. AND THEN ALSO, UM, AND I DO HAVE TO SAY THANK YOU. I SAW JUDY FROM SOUTH SIDE FIRST HERE EARLIER. THERE SHE IS. AND SO, UM, THANK YOU FOR BEING HERE. AND I DON'T KNOW IF ANYBODY FROM U T S A SMALL BUSINESS DEVELOPMENT IS HERE, BUT, UH, ON THE 13TH, HI, MARTINEZ IS GOING TO BE PRESENTING WITH A C O BUSINESS RECOVERY ACCELERATOR PROGRAM FOR OUR BUSINESS, UH, COALITION FOR DISTRICT FOUR. SO THANKFUL FOR THEM, UH, BEING OUT IN THE COMMUNITY, UH, LAUNCH ESSAY YOU ALL HAVE ON, ON SMALL BUSINESS, UM, EMBRACING ENTREPRENEURIAL EQUITY. UH, I LEARNED LAST WEEK FROM W S A THAT 70% OF THE APPLICANTS FOR, UM, ASSISTANCE WERE WOMEN. AND SO I'M WONDERING IF WE STILL HAVE A FOCAL POINT SPECIFICALLY FOR WOMEN. UM, I KNOW WE HAD IT A COUPLE OF YEARS AGO IN OUR BUDGET. I WANNA SAY IT WAS THROUGH, GOSH, I CAN'T REMEMBER WHO, WHO IT WAS, BUT IT WAS ONE OF THE ORGANIZATIONS THAT WAS LOOKING SPECIFICALLY AT WOMEN. I'M WONDERING IF WE HAVE THAT AT ALL. IS THERE A FOCUS? IS IS THERE MORE GENERAL? THAT'S A GREAT COUN, UH, GREAT QUESTION, COUNCILWOMAN. SO IN PARTNERSHIP WITH, UH, LIFTFUND WHO OPERATES LAUNCH A, UH, THEY DO COOPERATE OR, UH, COLLABORATE WITH THE WOMEN'S BUSINESS [01:00:01] CENTER. SO, UM, RIGHT NOW THEY'RE DOING SO VIRTUALLY. SO THERE'S A CONNECTION THERE BETWEEN, UH, FEMALE ENTREPRENEURS AND THE WOMEN'S BUSINESS CENTER. UM, AND THROUGH EMBRACING ENTREPRENEURIAL EQUITY, WE HAD A FOCUS ON BLACK AND LATINX ENTREPRENEURS AND WOMEN, UM, AS WELL AS THOSE LIVING IN, UM, AREAS WITH HIGHER EQUITY SCORES. SO, UH, WE, WE ARE TARGETING OUR PRO UH, PROGRAMS TO THOSE WHO HAVE BEEN HISTORICALLY, UM, DISADVANTAGED. OKAY. THANK YOU. ANNA. DO, DOES ANYBODY KNOW WHERE WE ARE WITH A SMALL BUSINESS COMMISSION? LIKE WHEN IT'S GONNA KICK OFF? I KNOW WE HAVE SEVERAL COUNCIL DISTRICTS WHO HAVEN'T APPOINTED A PERSON YET, BUT CAN YOU HELP US WITH THAT? CORRECT. THERE ARE, UH, A NUMBER OF DISTRICTS WHO ARE STILL PENDING, UM, AN APPOINTMENT TO THE SMALL BUSINESS COMMISSION. SO WE'VE BEEN DOING, UH, TARGETED OUTREACH IN THOSE AREAS AND WORKING WITH THOSE INDIVIDUAL COUNCIL OFFICES TO IDENTIFY THOSE MEMBERS. UM, IT'S OUR GOAL TO SEAT THE COMMISSION, UM, WITHIN THE NEXT MONTH SO THAT THEY CAN MEET 'CAUSE THEIR, THEIR SLATE OF ITEMS TO REVIEW IS GROWING. UM, IN ADDITION TO THE COUNCIL PACIFIC, UH, SPECIFIC APPOINTMENTS, WE DO HAVE THE FOUR AT LARGE APPOINTMENTS, WHICH WE WILL BE GOING TO, UM, E W E W D C WITH IN THE COMING WEEKS. WONDERFUL. ON THE LOW INTEREST BUYDOWN OPPORTUNITIES, YOU MENTIONED $250,000 WORTH OF IN, IN LOANS, HOW MANY LOANS TOTAL? SO, UM, OUR PROGRAM BUYS DOWN THE INTEREST ON THOSE LOANS. SO THROUGH THE END OF JUNE, WE HAD EXPENSED ALL BUT ABOUT $23,000 OF THAT PROGRAM AND LOANS TOTALING, UM, A FAR GREATER AMOUNT SO THAT THE TYPICAL, UM, AMOUNT OF INTEREST WE'RE BUYING DOWN IS BETWEEN 12 AND 18% WITH AN AVERAGE RIGHT AROUND 15. UM, AND I, I CAN GET YOU THE NUMBERS, UM, SURE. WITH THANK YOU. AND I'D APPRECIATE THAT. UM, ON SLIDE NINE, FOREFRONT ESSAY, I THINK THIS IS THE FIRST TIME THAT I HEARD A FOREFRONT ESSAY. WHAT IS FOREFRONT ESSAY? SO, FOREFRONT SA WAS A, UH, ECONOMIC DEVELOPMENT STRATEGY THAT WAS IMPLEMENTED BY THE S UH, SAN ANTONIO ECONOMIC DEVELOPMENT FOUNDATION, WHICH IS NOW GREATER, UH, SS A T X. OKAY. SO I'D LOVE TO LEARN MORE ABOUT THAT OFFLINE OR, AND I CAN GET WITH GREATER ESSAY TEXAS. NO PROBLEM. UM, THANK YOU. FOR THE GLOBAL ENGAGEMENT STRATEGY, YOU MENTIONED ADDITION, POSSIBLY ADDITION OF TWO NEW SISTER CITY AGREEMENTS, LATIN AMERICAN. DO WE KNOW WHICH ONES WE'RE CONSIDERING, OR IS THERE A SHORT LIST AND I'M ASSUMING WE'LL BE FOCUSING ON FOREIGN DIRECT INVESTMENT ON THAT AS WELL? I'M SORRY, I MISSED THE LAST PART. THAT'S OKAY. SO THE, THE TWO, UM, ADDITIONAL CITIES AND WILL IT BE, UM, F D I THAT WE'RE CONCENTRATING ON? SO WE'RE LOOKING AT PANAMA CITY AND COLUMBIA, AND WE'LL BE PRESENTING THAT TO THE E W D C, UH, LATER IN SEPTEMBER. OKAY. FOR FURTHER CONSIDERATION. GREAT, THANK YOU. AND THEN, UM, MY NEXT QUESTION WOULD BE SPECIFICALLY ON THE PARTNER AGENCY FUNDING. HOW DO YOU ALLOCATE, SO I NOTICED THAT SAGE AND PROPER PROSPER WEST HAVE 358,000 THE SAME AMOUNT, BUT SOUTH SIDE FIRST HAS A HUNDRED THOUSAND. HOW DO WE DO THAT? IS IT BECAUSE THEY'RE SCALING UP? IS IT BASED ON, UM, HOW LARGE THE ORGANIZATION IS? HELP ME UNDERSTAND A LITTLE BIT MORE. WE HAVE A LOT OF GROWTH IN THE SOUTH SIDE. THERE'S ACTUALLY LAND TO DEVELOP. THERE'S, UH, JUST HIGH GROWTH AREAS. AND SO I'M TRYING TO UNDERSTAND HOW THAT GETS A HUNDRED THOUSAND VERSUS THE OTHERS. YES, MA'AM. SO WE HAVE TRADITIONALLY PROVIDED THAT LEVEL OF SUPPORT FOR THE TWO ORGANIZATIONS YOU MENTIONED FOR PROSPER WEST AND, AND, UM, SAGE, THAT INCLUDES SOME FUNDING FOR, UM, GRANTS AND LOANS THAT THOSE ORGANIZATIONS ALSO MAKE. THEY HAVE OVER TIME, OVER YEARS, THEY'VE ESTABLISHED THAT CAPACITY TO BE ABLE TO DO SO. UM, WE THINK SOUTHSIDE FIRST MIGHT BE ABLE TO GET THERE AS WELL. UM, THEY'RE JUST NOT QUITE AT THAT LEVEL YET, SO WE WANNA MAKE SURE WE CONTINUE TO PROVIDE SUPPORT. THAT'S WHY WE, WE DID, WE ARE RECOMMENDING FUNDING, BUT THERE'S STILL SOME CAPACITY BUILDING THAT NEEDS TO HAPPEN WITH THE ORGANIZATION BEFORE WE'D RECOMMEND ANY HIGHER LEVELS OF INVESTMENT. OKAY. THANK YOU, ALEX. AND THEN MY FINAL COMMENT IS, UM, FOR, FOR MIKE, AND IT'S SPECIFICALLY RELATED TO THE, UM, HIGH SCHOOL EQUIVALENCY AND ESSAY READY TO WORK. I THINK THAT WE STILL NEED TO FOCUS ON SOFT SKILLS. AND SO, UM, I, I WANNA MAKE SURE THAT WE'RE FOCUSED ON THE IMMEDIATE NEEDS, THE JOBS THAT ARE OPEN, UM, AND, AND HOW WE'RE INCORPORATING THE IMMEDIATE NEEDS INSTEAD OF THE, THE LONGER TERM. BUT THAT'S IT. SO MAYBE WE CAN GET OFFLINE ON THAT AS WELL. MIKE, THOSE ARE MY COMMENTS AND QUESTIONS. THANK YOU, MAYOR. THANK YOU. COUNCIL MEMBER ROCHA GARCIA, COUNCIL MEMBER CASTILLO. THANK YOU MAYOR. AND THANK YOU TO ALL THE TEAMS FOR Y'ALL'S PRESENTATIONS. UM, I'D LIKE TO START WITH THE ECONOMIC DEVELOPMENT FIRST. LET'S SEE. UM, I'M PLEASED TO SEE THAT THE LIFT FUND HAS RECEIVED OVER $410,000, BUT MY QUESTION IS ARE, IS THAT PRIMARILY FOR ZERO INTEREST LOANS? OR, UM, HOW, WHAT'S THE BREAKDOWN FOR THAT FUNDING FOR THE LIFT FUND, [01:05:04] UM, COUNCIL MEMBER? WHAT WAS THE FIGURE YOU HAD MENTIONED? UM, IT'S $410,000 FOR LIFTFUND. I, UM, LIFTFUND, WE PARTNER WITH LIFTFUND, BOTH FOR LAUNCH OPERATION OF LAUNCH SA AND FOR, UM, THE LOAN INTEREST BUY DOWN PROGRAM THAT BEN BRENDA MENTIONED. SO BOTH OF THOSE ARE ACTIVATED THROUGH LIFT FUND. OKAY, THANK YOU. UM, I KNOW THAT MANY OF OUR DISTRICT FIVE BUSINESSES, OFTEN THE OWNERS SERVE AS THE SERVER, THE BAR BACK, THE AUDITOR. UM, THEY TAKE INVENTORY. YES, MA'AM. UM, SO I WOULD LIKE TO WORK WITH THE OFFICE BUS, THE BUSINESS OF OFFICE, OFFICE OF BUSINESS, UM, TO DO OUTREACH WITH THE DISTRICT FIVE SMALL BUSINESSES, WHETHER IT BE THROUGH RADIO OUTREACH, BILLBOARDS OR MAILERS, TO ENSURE THAT FOLKS KNOW THAT THESE SERVICES ARE AVAILABLE. UM, IN ADDITION TO THAT, UM, DR. ASKED A QUESTION THAT I HAD, SO THANK YOU, UM, FOR, I SEE RAMIRO HERE WITH PROSPER WEST. THANK YOU. AND THANK YOU FOR THE OUTREACH THAT Y'ALL DID DURING C O V I D ENSURING THAT Y'ALL WENT DOOR TO DOOR TO DISTRICT FIVE SMALL BUSINESSES TO ENSURE THAT THEY KNEW RESOURCES WERE AVAILABLE. UM, DO WE KNOW EXACTLY WHAT THE BREAKDOWN IS FOR THAT FUNDING AND HOW IT'S GOING TO BE USED? UM, I, I KNOW, UM, SOME OF IT'S FOR SMALL BUSINESS GRANTS, BUT IN ADDITION TO THAT, UM, WHAT IS THE, THE OTHER FUNDING FOR? YES, MA'AM. UM, THE ADDITIONAL FUNDING TO PROSPER WEST ACTUALLY HELPS SUPPORT THEIR OPERATIONS. UM, THERE'S A SPECIFIC SCOPE OF WORK THAT'S ASSOCIATED WITH THAT. UM, WE DO COORDINATE WITH, UH, RAMIRO AND, AND HIS BOARD TO MAKE SURE THAT THAT'S IN LINE, UM, WITH WHAT THE ECONOMIC DEVELOPMENT TEAM IS ALSO TRYING TO ACTIVATE. IF YOU HAVE ANY OTHER SPECIFIC QUESTIONS, THOUGH, I'M SURE RAMIRO WOULD BE AVAILABLE AS WELL, IF YOU'D OR WE CAN FOLLOW UP WITH YOU. YEAH, WE COULD DISCUSS OFFLINE. UM, YES MA'AM. 'CAUSE MANY OF THE SMALL BUSINESS OWNERS HAVE TALKED ABOUT STOREFRONT PROGRAMS, AND IF THERE'S A WAY THAT WE CAN IMPLEMENT THAT TO ENSURE THAT WE'RE HELPING OUR SMALL BUSINESSES KEEP THEIR BUILDINGS UP TO CODE, THAT WOULD BE GREAT. BUT THANK YOU. UM, AND JUST AS A COMMENT, UM, WE KNOW THAT THE HOSPITALITY GRANTS HAVE BEEN VERY BENEFICIAL TO ALL BUSINESSES THROUGHOUT SAN ANTONIO. UM, ESPECIALLY GIVEN THE NUMBER THAT THERE'S A 45% DECLINE IN REVENUE. UM, I WOULD LIKE TO SEE AN INVESTMENT OF GENERAL FUNDS INTO, UM, THE HOSPITALITY GRANTS TO ENSURE THAT OUR SMALL BUSINESSES CAN KEEP THEIR HEADS ABOVE WATER, UM, AS COVID NUMBERS CONTINUE TO STAY STEADY. UM, SO I'LL MOVE ON TO CENTER FOR CITY DEVELOPMENT AND OPERATIONS. UM, I KNOW SOME OF MY COUNCIL COLLEAGUES IN ONE OF OUR COMMITTEE MEETING, WE ARE HAVING A CONVERSATION ABOUT PUBLIC COMMENT AND PARKING. UM, SO I SEE THAT THERE'S 7,125 PUBLIC PARKING SPACES. UM, I ALSO SEE THAT AS AN OPPORTUNITY FOR US TO MAYBE SHIFT DOWNTOWN TUESDAY TO A PUBLIC COMMENT WEDNESDAY OR THURSDAY, UM, TO ENSURE THAT OUR, UM, PUBLIC CAN HAVE ACCESS TO, TO PARKING WHEN IT COMES TO GIVING PUBLIC COMMENT OR HAVING MEETINGS DOWNTOWN WITH OUR COUNCIL REPRESENTATIVES. UM, SO THAT'S DEFINITELY SOMETHING THAT I THINK THE CITY HAS AN OPPORTUNITY TO OFFER, UM, ESPECIALLY AS WE LOOK TOWARDS PROJECTS THAT WE'RE DEVELOPING DOWNTOWN WITH PUBLIC MONEY. UM, IN ADDITION TO THAT, UM, I SEE THE INCENTIVE PROGRAMS, UM, DO WE HAVE A BREAKDOWN OF HOW MANY OF THOSE WAIVERS ARE ALLOCATED TO THE DEVELOPMENT COMMUNITY IN COMPARISON TO A RESIDENTIAL USER? DO WE HAVE THAT? UH, I DON'T HAVE IT WITH ME. NO, MA'AM. BUT, UH, I THINK YOUR QUESTION, QUESTION IS HOW DO WE, HOW DO WE ALLOCATE THE, THE FEE WAIVERS? IS THAT NO, MY QUESTION IS DO WE HAVE A BREAKDOWN OF WHO HAS RECEIVED WAIVERS IN THE PAST? UM, YES. I HAVE A HISTORY OF THE FEE WAIVER PROGRAM AND, AND ALL THE PROJECTS. UM, SO WE CAN, WE CAN SEND THAT TO YOUR OFFICE. UM, IT'LL CHANGE BECAUSE AS THE, AS TIME WENT ON, THE FEE WAIVER PROGRAM ADJUSTED, UM, SO NOW WE'RE FOCUSED, UH, ON AFFORDABLE HOUSING. SO WE'LL BREAK IT OUT BY CATEGORY FOR YOU. UM, SO YOU CAN SEE THE DIFF THE VARIOUS PROJECTS, THE TYPES OF PROJECTS. UM, WE COULD ALSO WORK WITH E D D TO INCLUDE THEIR, UM, BECAUSE THE FEES ARE USED FOR NOT JUST HOUSING, BUT ALSO FOR SMALL BUSINESS. MM-HMM. AND INDUSTRY. WE CAN BREAK THAT DOWN FOR YOU. OKAY, THANK YOU. AND OF THE 875 AFFORDABLE UNITS, UH, INCENTIVIZED, UM, WILL ANY BE AT 30% A M I OR BELOW? SO THERE, THERE COULD BE YES. THAT THE CRITERIA RIGHT NOW, UM, GOING FORWARD, WE'RE PROPOSING TO, UH, TO BE ELIGIBLE FOR INCENTIVES. UH, A PROJECT NEEDS TO BE BELOW 60% A M I. UM, BUT WE'RE WORKING CLOSELY WITH N H S D. UM, WE OFTEN ASSIST THEM ON PROJECTS THAT DO HAVE DEEPER AFFORDABILITY THAN JUST THAT. BUT WE'LL BE COMING BACK TO YOU ALL LATER THIS FALL. UM, IN CONJUNCTION WITH, UH, THE NEIGHBORHOOD AND HOUSING SERVICES DEPARTMENT TO BRING TO YOU A, A, UH, A, A MORE OF AN OVERVIEW AND SOME REFINEMENTS TO OUR PIECE OF THE, UM, AFFORDABLE, UH, AFFORDABILITY INCENTIVES THAT WE OFFER. THE C C D O. WE HAVE A PRETTY SMALL, UM, PERCENTAGE OF INCENTIVES THAT ARE COMPARED TO THE WHOLE CITY. AND SO WE'RE PACKAGING ALL THAT TOGETHER. WE'RE COMING BACK AND BRIEFING YOU ALL AND BRIEFING, UH, COMMITTEE AS WELL. OKAY. THANK YOU. MY NEXT QUESTIONS ARE FOR, UM, 3 1 1. UM, I'M GLAD TO SEE THAT [01:10:01] WE'RE PRIORITIZING HIRING, UM, BILINGUAL FOLKS. UM, IS THAT GOING TO COME WITH THE PAY INCREASE OR ARE WE JUST ADDING ADDITIONAL POINTS IF SOMEONE IS BILINGUAL? UH, CURRENTLY OUR BILINGUAL, UM, OR SPANISH SPEAKERS, I SHOULD SAY, UH, GET $50 A MONTH STIPEND. THAT'S WHAT THEY CURRENTLY GET. OKAY, GREAT. UM, AND IS IT POSSIBLE ON THE 3 1 1 APP TO ADD TABS, LIKE, FOR EXAMPLE, FOR METRO HEALTH, N H S D, UM, AND JUST LINKS TO LIKE EAP OR, UM, ANY RESOURCE THAT EACH DEPARTMENT HAS? YES, WE CAN WORK ON THAT. THERE'S A, A, A SETTINGS TAB, AND IN THAT SETTINGS TAB, THERE'S, UH, DIFFERENT CITY RESOURCES AND WE CAN, UH, LE UH, WE CAN ADD THOSE LINKS TO THOSE, UH, SUPPORT SERVICES. ALRIGHT. THANK YOU. AND I'D LIKE TO THANK THE IT TEAM FOR, UM, ASSISTING OUR OFFICE, UM, REGARDING THE CONSTITUENT SERVICES COMPONENT OF THE APP. I KNOW WE'RE EXPERIENCING A LOT OF ISSUES WITH THAT AND PRODUCING, UM, SPREADSHEETS WITH ALL THE DATA WE'RE ENTERING. UM, SO I LOOK FORWARD TO WORKING WITH Y'ALL TO ADDRESSING THOSE ISSUES. BUT THANK YOU'ALL FOR, UM, SENDING SOMEONE OUT TO OUR OFFICE. AND THOSE ARE ALL MY COMMENTS. OKAY. THANK YOU. THANK YOU. COUNCIL MEMBER CASTILLO, COUNCIL MEMBER VIA GRAHAM. THANK YOU. THANK YOU FOR YOUR PRESENTATION. PAULA, I'M GONNA START WITH YOU BECAUSE I DON'T, I, I JUST HAVE PRIMARILY COMMENTS. I THINK WHEN WE TALK ABOUT THAT LIVE CHAT, WE'RE GONNA NEED TO DISCUSS THE DIGITAL DIVIDE, ESPECIALLY IN THE SOUTHERN SECTOR AND DISTRICT THREE. SO I LOVE THE ASPECT WHERE YOU'RE LOOKING AT MAKING SURE THAT WE'RE, UM, COMMUNICATING WITH THEM, GIVING THEM THE LIVE CHAT. SO, UM, AS A DISTRICT, I WONDER, I WANNA HAVE DISTRICT THREE SPECIFIC GOALS SO WE CAN SIT DOWN AND MAKE SURE THAT WHEN CASES ARE CLOSED OR WHEN IT MOVES ON TO OUR DISTRICT OFFICE, WE ARE, WE'RE KIND OF KEEPING THAT DATA AND MEASURING. SO LET'S DO THAT. AND I DEFINITELY WANT, AND I, I AM GOING TO ENCOURAGE MY COUNCIL COLLEAGUES, 'CAUSE YOU KNOW, YOUR DISTRICT'S BEST. AND WHEN WE TALK ABOUT MARKETING, HOW DO WE MARKET TO THE DISTRICT SPECIFIC? UM, I'VE GOT A LOT OF SENIORS, THEY LIKE TO TALK ON THE PHONE. I KNOW THEY GET CHATTY WITH THE 3 1 1 OPERATORS. AND SO I WANNA MAKE SURE THAT I'M COMMUNICATING WITH THEM. YOU KNOW, THIS IS THEIR JOB. THEY GIVE, THEY TAKE YOU TO THIS NEXT POINT, AND YOU DON'T HAVE TO STAY ON THE PHONE WITH THEM. 'CAUSE I WANT YOU TO GET TO THAT 45 SECOND. DEFINITELY LOOKING, UH, LOOKING FORWARD TO WORKING WITH EACH OF YOU ON THAT. THANK YOU. UM, NEXT IS ECONOMIC WORKFORCE. UH, SO WHEN WE ARE TALKING ABOUT THIS IN TERMS OF ECONOMIC DEVELOPMENT, WE HAD SOME STATS IN THE BOOK WHERE WE WERE AT 4,089 AND FOR A FISCAL YEAR, YOU HAVE A $722 DIFFERENCE FROM 21. ARE THOSE JOBS CREATED AND RETAINED BY ECONOMIC DEVELOPMENT EFFORTS BY THE CITY AND PARTNERS SPECIFICALLY? YES. COUNCILMAN COUNCILWOMAN. MY NAME'S JUSTINA TATE. I'M THE ASSISTANT DIRECTOR FOR ECONOMIC DEVELOPMENT, AND THOSE ARE STATS THAT ARE, UM, INCLUDE BOTH THE CITY THAT WE'VE INCENTIVIZED AS WELL AS THAT WE'VE WORKED THROUGH OUR PARTNERS. GREAT. GREAT. UH, I THINK WE NEED TO KEEP ON PROMOTING THAT AND, AND LETTING US KNOW HOW THAT WORKS ON THE CURRENT PERCENTAGES FOR CONTRACTS OF SMALL AND, UH, MINORITY AND WOMEN OWNED BUSINESSES. I LIKE THAT WE WENT FROM 47% TO 50%. HOWEVER, I THINK THAT THAT COULD GET LARGER IF WE KEEP THE IDEA OF BUSINESS PLANS AND HELPING OUR, OUR SMALL AND MID BUSINESSES WITH BONDING. SO IS THAT GOING TO BE SOMETHING THAT WE TAKE TO OUR C BETA COMMITTEE, OR IS OUR SMALL BUSINESS COMMISSION GOING TO WORK ON CREATIVE STRATEGIES TO INCREASE THAT? UH, COUNCILMAN WE WILL LIKELY TAKE THAT PROGRAM TO BOTH COMMITTEES BECAUSE IT HAS AN IMPACT TO OUR C BETA PROGRAM, BUT ALSO CONTRACTING IN GENERAL, BECAUSE PEOPLE ARE TALKING TO ME ABOUT DIFFERENT IDEAS AND DIFFERENT, UH, PROGRAMS THAT HAPPEN IN, IN POSSIBLY LA OR OTHER CITIES. BUT I WANNA MAKE SURE WE HAVE THAT SAN ANTONIO TOUCH, UH, WHEN WE ARE TALKING ABOUT OUR SMALL BUSINESSES. UM, THE ONE THING ON, SO I LIKE, THAT'S, THAT WAS SLIDE EIGHT WITH SUB BETA ON SLIDE 10. WHEN WE'RE TALKING ABOUT, UM, WHEN WE'RE TALKING ABOUT THE INCENTIVES, DO GUIDELINES, DO WE HAVE A, UM, ARE YOU GOING TO BREAK THAT DOWN INTO INTERNSHIPS AND THE, UH, TYPES OF JOBS THAT WE ARE, WE ARE GOING TO RECRUIT FOR? ARE THEY GOING TO BE, UH, ENTRY LEVEL MANAGEMENT EXECUTIVE WITHIN THE INCENTIVES? WE WILL INCLUDE AN EMPHASIS, AND WE'RE STILL LOOKING AT HOW TO OPERATIONALIZE THIS TO PARTNER WITH THE SA READY TO WORK. UM, AGAIN, THOSE [01:15:01] ARE ALL FOR THOSE HIGH TARGETED POSITIONS, HIGH IN DEMAND POSITIONS. SO WE'LL BE WORKING WITH THE COMPANIES ON AN INDIVIDUAL BASIS TO IDENTIFY WHAT OPPORTUNITIES THEY HAVE TO EMPLOY INDIVIDUALS THROUGH THAT PROGRAM, AS WELL AS ANY OF THE OTHER PROGRAMS BASED ON THEIR SPECIFIC NEEDS. AND THAT'S REALLY WHAT WE'RE GOING TO BE SPENDING A LOT OF TIME IN SEPTEMBER AND OCTOBER, WORKING WITH THE PARTNERS, WORKING WITH MIKE AND SO FORTH TO UNDERSTAND HOW WE CAN DO THAT. SO I'D, BECAUSE I'D REALLY LIKE TO SEE OUR, UH, UNIVERSITIES, UH, GET PART, BECOME A PART OF THAT CONVERSATION IN TERMS OF INTERNSHIPS AND, AND WHAT THEY HAVE TO OFFER AND, AND WHAT THEIR STUDENTS ARE LOOKING FOR, UH, THROUGHOUT THE CITY. UM, THANK YOU. AND THEN ON SLIDE 12, I'M ALSO GOING TO, UH, BRING UP SOUTH SIDE FIRST. SO IN MY DISTRICT ON THE, UH, SOUTH FLOOR CORRIDOR, THERE WAS ONE LOCALLY OWNED BOOKSTORE, WHICH WAS DEAD TREE BOOKS. AND I KNOW SOUTH SOUTH SIDE FIRST, AND THE CHAMBERS ATTEMPTED TO HELP THAT, BUT BECAUSE THEY DIDN'T PIVOT FAST ENOUGH BECAUSE OF THE CRISIS, UM, YOU KNOW, THEY, THEY HAD TO RELOCATE AND, AND NOW THEY'RE THINKING ABOUT WHETHER THEY SHOULD REOPEN AT ALL. AND, UM, I THINK IT'S IMPORTANT THAT WE TAKE THAT INTO CONSIDERATION WHEN WE'RE LOOKING AT FUNDING FOR SOUTHSIDE FIRST, BECAUSE EVEN THOUGH THEY'RE NEW, WE DO HAVE THIS, THIS BUSINESS CAPACITY THAT WE NEED TO, UM, WE, WE WANT TO KEEP OUR, OUR HOMEGROWN LOCAL BUSINESSES IN THE DISTRICT BECAUSE IT, IT SPEAKS TO THE CHARACTER OF WHO WE ARE ON THE SOUTH SIDE. SO I JUST WANT TO TAKE CARE OF THAT, UM, IN CONSIDERATION. AND THEN READY TO WORK. I WANNA TALK ABOUT THE DIGITAL DIVIDE IN, IN THIS, IN THIS PROGRAM. DO WE HAVE PLANS TO ASSIST THOSE RESIDENTS THAT DON'T HAVE ACCESS TO THE INTERNET? THANK YOU COUNCIL MEMBER FOR THAT, THAT QUESTION. UM, THE RFPS ARE DUE TODAY, AND AS A PART OF THAT PROCESS, SOME OF OUR PARTNER AGENCIES THAT WE ANTICIPATE SUBMITTING PROPOSALS HAVE PLANS IN PLACE TO HELP TO BRIDGE THAT DIGITAL DIVIDE THAT EXISTS BETWEEN COMMUNITIES WITHIN THE CITY OF SAN ANTONIO. UH, SO AS WE REVIEW THOSE PROPOSALS, THAT'LL DEFINITELY BE A PART OF OUR CONSIDERATION IN MAKING SURE THAT THAT'S ACCOUNTED FOR. I THINK WHEN WE, AND THANK YOU FOR THAT. AND I, I THINK THAT'S CRITICAL, ESPECIALLY IN MY DISTRICT AND THE SOUTHERN SECTOR AS WE DO, WE'VE SEEN THAT DIGITAL DIVIDE. AND MY CONCERN IS AS WE GO INTO THIS OTHER YEAR, AS THE SCHOOL DISTRICTS ARE STRUGGLING ON TRYING TO GET STUDENTS IN, IN PERSON, IS THAT HIGH SCHOOL EQUIVALENTLY MAY START TO INCREASE AFTER THIS YEAR AND AND BEYOND. SO WE NEED TO MAKE SURE THAT WE ARE ADDRESSING THAT AND, AND THAT AS WE DO OUR READY TO WORK, BECAUSE THIS IS GONNA LOOK A COUPLE YEARS, IS THAT WE HAVE, WE HAVE SENIOR SENIORS AND JUNIORS THAT MAY NOT FINISH HIGH SCHOOL, AND WE'RE GONNA NEED TO PLUG THEM IN THAT WAY. UM, THANK YOU. THANK, THANK YOU SO MUCH. SO I'VE GOT THREE MINUTES LEFT. I'M GONNA TRY AND GET EVERYTHING, ALL THE QUESTIONS I HAVE FOR YOU, CITY CENTER, BUT I MAY NOT BE ABLE TO DO IT. SO IF, IF YOU COULD COME ON UP, LET'S TALK ABOUT PARKING. UH, DO, DO WE HAVE, DO WE HAVE ENOUGH PARKING DOWNTOWN? I KNOW WE DON'T HAVE ENOUGH PARKING. TALK TO ME ABOUT HOW WE'RE GONNA TAKE CARE OF PARKING DOWNTOWN, BECAUSE I THINK THAT'S CRITICAL IN THAT EXPERIENCE. AND, UH, ARE WE GOING TO LOOK AT THE, THE, THE WALKING TRAILS FOR THAT? SURE. SO, UM, OBVIOUSLY LAST YEAR CHANGED THINGS AS FAR AS PARKING IS CONCERNED. I THINK HAD YOU ASKED ME THAT QUESTION, YOU KNOW, A YEAR AND A HALF AGO, THE ANSWER WOULD PROBABLY BE A LITTLE BIT DIFFERENT. UM, PRIOR TO THE PANDEMIC, PARKING WAS IN VERY HIGH DEMAND, UM, PARTICULARLY DURING THE DAY. UM, THERE WAS PLENTY OF PARKING AT NIGHT. UM, IT WAS DAYTIME PARKING FOR, UH, FOR WORKERS. THAT IS WHERE WE HAD, UM, UM, A, A BIG DEMAND, UM, AND, AND PARKING DOWNTOWN. IT'S, UM, IT'S A PUBLIC AND PRIVATE, UM, CHALLENGE BECAUSE WE CONTROL ABOUT A QUARTER OF THE, OF THE SPACES DOWNTOWN. SO THERE'S DEFINITELY A, A PRIVATE SECTOR, UM, PLAYS A ROLE IN, IN PARKING AS WELL. I THINK NOW WHAT WE'RE, WE'RE, WE, IT'S GONNA BE HARD TO PREDICT, UM, HOW MANY PEOPLE ARE GONNA RETURN TO WORK, UM, AND NEED PARKING. UM, SO RIGHT NOW I THINK, UH, YOU KNOW, THE ANSWER IS WE DON'T HAVE A, A BIG DEMAND RIGHT NOW FOR PARKING. MM-HMM. , UH, COVID KIND OF SOLVED OUR, OUR SUPPLY PROBLEM, I GUESS YOU COULD SAY. UM, SO WHAT WE WE'RE LOOK AT IT FROM MULTIPLE STRATEGIES, RIGHT? IS IT, DO WE SIMPLY NEED TO BUILD MORE PARKING? UM, I THINK THE ANSWER IS WE NEED TO BE MORE STRATEGIC ABOUT OUR PARKING, UM, MAKING SURE THAT PEOPLE KNOW WHEN PARKING IS AVAILABLE. MM-HMM. , WHERE IS IT AVAILABLE? UM, I THINK IT, IT, IT'S A, IT'S KIND OF AN ANECDOTAL, I HEAR THIS A LOT, UH, FROM PEOPLE WHO ARE COMING TO DOWNTOWN. THEY SAY THAT, I DON'T COME [01:20:01] DOWNTOWN BECAUSE I CAN'T FIND PARKING. IT'S TOO EXPENSIVE. MM-HMM. , I DON'T KNOW WHERE IT IS. AND SO I THINK IT'S, IT'S MORE OF A PR, UM, PROBLEM THAN IT IS AN ACTUAL SUPPLY PARKING OR A SUPPLY PROBLEM IS. SO I THINK IT'S A COMBINATION OF THINGS BEING VERY, UM, STRATEGIC ABOUT ADDING NEW PARKING. MAYBE NOT, MAYBE NOT THE CITY GOING IN AND BUILDING A NEW PARKING GARAGE, BUT MAYBE PARTNERING WITH OTHER PROJECTS WHERE IF SOMEONE'S BUILDING A PARKING GARAGE, PERHAPS THE CITY PARTICIPATES AND ADDS A FEW FLOORS FOR PUBLIC PARKING. UM, AND THEN BEING VERY, UH, MUCH BETTER ABOUT ADVERTISING AND LETTING PEOPLE KNOW WHEN, WHEN PARKING IS AVAILABLE, WHERE IS IT AVAILABLE, HOW MUCH DOES IT COST. UH, THE CITY'S PARKING IS VERY AFFORDABLE RELATIVE TO THE PRIVATE, UM, SECTOR AND, AND REALLY RELATIVE TO THE REST OF THE, THE COUNTRY. YEAH. AND SO LET'S, UM, WE'LL COME, BECAUSE I WANNA TALK ABOUT THE PARKING AND THEN THE WALKABILITY. 'CAUSE I WOULD LOVE TO SEE PEOPLE PARK MAYBE OUTSIDE OF DOWNTOWN AND WALK ALSO. SO WE'LL TALK ABOUT THAT. BUT I'M RUNNING OUTTA TIME, BUT I'LL CALL YOU BACK ON MY NEXT ROUND. SURE. THANK YOU. PROBLEM. AND WE CAN ALWAYS FOLLOW UP. YES. TALK ABOUT PARK. THANK YOU, MAYOR. THANK YOU. COUNCIL MEMBER GRO. COUNCIL MEMBER. KIO. BERAU. THANK YOU, MAYOR. UM, AS A COUNCILWOMAN GERON MENTIONED, UH, ABOUT THE BIT DIGITAL DIVIDE, I, I ENCOURAGE, UM, EFFORTS TO BRIDGE THAT DIGITAL DIVIDE FOR OUR STUDENTS, UH, OF COURSE AS A PRIORITY, BUT ALSO WHEN IT COMES TO PROGRAM OPPORTUNITIES FOR BUSINESSES IN MY DISTRICT, IT'S NEAR THE EDGEWOOD AND PIN ROAD AREAS. UM, ALSO WHEN IT COMES TO INCENTIVES TO RECRUIT NEW BUSINESSES TO SAN ANTONIO AND TO RETAIN HIGH WAGE JOBS, PLEASE KEEP IN MIND, UM, THE UPSCALE UPSKILLING OPPORTUNITIES THAT ARE SO VERY VITAL TO IMPROVING OUR, OUR LOCAL WORKFORCE. I HAVE A QUESTION FOR PAULA. YOU MENTIONED, UM, IS IT SEVEN NEW CUSTOMER SERVICE REPRESENTATIVES FOR, AND I THINK YOU SAID TWO OF YOUR OPERATOR OR YOUR, UM, CUSTOMER SERVICE REPRESENTATIVES WORK FROM AFTER HOURS SEVEN TO 11? THAT IS CORRECT. UHHUH. IS THAT, UH, MONDAY THROUGH FRIDAY? IS THAT EVERY DAY? EVERY DAY? MM-HMM. , SO THE CALL CENTER IS OPEN, UM, WEEKENDS, CORRECT? CORRECT. WE, WE RUN A SEVEN DAY OPERATION, 7:00 AM TO 7:00 PM AND THEN EVERY DAY ALSO FROM 7:00 PM TO 11:00 PM YOU JUST HAVE TO PRESS ONE AND YOU'LL GET TO A LIVE PERSON. OKAY. AND THERE'S TWO, UH, OPERATORS, CORRECT. OKAY. CORRECT. MM-HMM. IS TWO ENOUGH. ARE YOU FINDING THAT THEY'RE ABLE TO HANDLE THE CALL LOAD THAT WE, WE GET ABOUT 70 CALLS PER NIGHT FOR THAT WHOLE FOUR HOURS. SO IT, IT'S PRETTY QUIET, BUT, BUT COUNCILWOMAN WHEN WE HAVE LIKE A STORM COMING OR WE KNOW SOMETHING'S COMING. YEAH. UH, PAUL, YOU MIGHT WANT TO EXPLAIN WHAT WE DO WHEN WE, WHEN WE SEE THOSE THINGS, WHENEVER THERE'S SURE. SURE. THANK YOU, ERIC. UH, WHENEVER THERE'S A WEATHER EVENT, ALL BETTS OFF, ALL HANDS ON LINES OPEN UP. UM, ESPECIALLY WHEN WE SEE HEAVY RAIN, UH, SOMETIMES WE ARE STILL OPEN. UH, WE RAN A COUPLE OF, UH, UM, LATE NIGHTS INTO THE MIDNIGHT, ONE O'CLOCK IN THE MORNING A COUPLE OF TIMES THIS YEAR ALREADY, ESPECIALLY DURING THE STORM. UH, MORE THAN A COUPLE. I THINK WE DID LIKE FIVE, UH, NIGHTS OR SO. UM, BUT IT, IT JUST DEPENDS ON THE WEATHER. WE, ON THE WEATHER WE ARE ACTIVATED. EVEN THOUGH THE E O C MAY NOT BE FULLY ACTIVATED, WE'LL OPEN UP OUR LINES BECAUSE WE NEED TO BE AVAILABLE FOR PD, FOR PUBLIC WORKS, WHOMEVER'S OUT THERE REPORTING, ESPECIALLY THE TRAFFIC RELATED, UH, WEATHER RELATED BARRICADE NEEDS, UH, TREE DOWN, THAT, THAT SORT OF THING. SO WHAT'S THE TRIGGER, THE CRITERIA FOR THAT? THAT ALL HANDS ON DECK OPERATION? I, IT, IT REALLY, WE'RE PLAYING THE STORM. UM, YOU KNOW, ON A AS NEEDED BASIS, WE HAVE THE ABILITY TO OVERRIDE THE SYSTEM. OBVIOUSLY I TRY TO, UH, WORKING VERY CLOSELY WITH OUR E O C, WHICH IS WHY WE'RE HOUSED IN THE E O C. WE CAN DEFINITELY, WE DEFINITELY WORK VERY CLOSELY TOGETHER ON ANY, UH, UP AND COMING, UH, STORM OR WEATHER EVENT, WHETHER IT'S CITYWIDE OR NOT. UH, BUT ANYWAY, AT ALL TIMES. OBVIOUSLY THE FACT THAT YOU CAN PRESS ONE, EVEN IF WE DON'T OPEN UP ALL OF THE LINES AT SEVEN, AND IF WE HAVE TO HAVE A COUPLE OF EXTRA PEOPLE, JUST BECAUSE WE THINK THERE'S, BECAUSE THERE IS RAIN, IT'S HEAVY RAINING AT 7:00 PM USUALLY WE'LL KEEP ANOTHER PERSON OR TWO ON FOR A COUPLE HOURS UNTIL IT'S QUIET QUIETS DOWN. OKAY. I'D LIKE TO LEARN A LITTLE MORE ABOUT, UH, YOU KNOW, THE TRIGGERING EVENTS FOR THAT OPERATION. OKAY. BUT I DO, UH, UH, APPRECIATE THAT. YOU MENTIONED IT DOESN'T HAVE TO BE CITYWIDE. YES. UM, YOU KNOW, IN DISTRICT SIX WE HAD, UM, MASSIVE AMOUNT OF FLOODING OVER THE LAST FEW, UM, MONTHS, AND IT'S SOMETHING THAT MAYBE THE RESIDENTS WOULD HAVE BEEN ABLE TO USE. UM, THE, THE EVENING, UM, 3 1 1 CALLERS. YES, DEFINITELY AT ALL TIMES. AFTER SEVEN PRESS ONE, YOU'LL GET TO LIVE PERSON. OKAY. AND DO WE HAVE ACCOMMODATIONS FOR OUR EMPLOYEES TO WORK THROUGH, UM, TO MAYBE WORK FROM HOME? I'M THINKING ABOUT THE WINTER STORM, HOW MAYBE THEY COULDN'T GET TO THE CALL CENTER. SURE. SO CURRENTLY I HAVE 16, UH, OF MY TEAM MEMBERS THAT ACTUALLY WORK FROM HOME FULL-TIME. UH, PRIOR TO COVID. I'VE ALWAYS HAD FOUR SINCE DAY ONE IN OCTOBER OF 2001 WHEN WE OPENED UP 3 1 1. SO WE'VE ALWAYS HAD, UM, UH, REMOTE WORKERS. UM, AND NOW WE HAVE 16 OF THEM, AND EVERYBODY ELSE COMES IN AT VARIOUS SHIFTS THROUGHOUT THE DAY. THEY'RE IN THE [01:25:01] FACILITY. UH, YOU KNOW, WE'LL GRAB A COTT OR WE'LL GRAB A SLEEPING BAG IF WE'VE HAD TO. WE HAD TO, ESPECIALLY DURING STORM URI, ONE OF MY TEAM MEMBERS WAS LIKE, I DON'T REALLY WANNA DRIVE HOME. I'D RATHER STAY HERE. AND WE MADE ACCOMMODATIONS FOR HER. OKAY. THANK YOU. AND I, I DO APPRECIATE YOUR EFFORTS, UH, TO INCREASE THE AMOUNT OF BILINGUAL, UH, CUSTOMER SERVICE REPRESENTATIVES YOU HAVE. JUST THROWING IT OUT THERE, BECAUSE WE HAVE SUCH A, UM, A, A HIGH POPULATION, YOU KNOW, OF, OF OTHER CULTURES HERE IN OUR CITY. IF THERE'S A WAY TO MAYBE HAVE ONE OR TWO AT LEAST THAT ARE SPEAKING, UM, YOU KNOW, SOME KIND OF, UH, MAYBE TWO OR THREE DIFFERENT LANGUAGES, IF WE HAD ONE OPERATOR, IF THEY HAD AN INCENTIVE, UM, IF YOU HAD AN INCENTIVE TO HIRE THE, A PERSON THAT SPEAKS DIFFERENT LANGUAGES. WELL, THE GOOD THING IS WE HAVE THAT 24 7 ACCESS TO LANGUAGE LINE. UM, AND THAT GIVES US ACCESS TO BE ABLE TO, UH, CALL FOR TRANSLATION SERVICES. AND IT'S ALMOST LIKE A THREE-WAY CALL MM-HMM. WHERE, AND IT'S, AND IT'S LIKE 24 DIFFERENT LANGUAGES THAT, THAT THAT LANGUAGE LINE, UH, CAN, UH, CAN SUPPORT WITH. I'M ALSO WORKING WITH OUR IMMIGRATION LIAISON OFFICER IN ORDER TO LET PEOPLE, TO HELP HIM HELP ME ADVERTISE THE FACT THAT WE DO, AND WE CAN HELP PEOPLE THAT ARE NON-ENGLISH AND NON-SPANISH SPEAKING INDIVIDUALS. IS THAT LANGUAGE SERVICE EFFECTIVE? I, I'VE HAVE, I'LL TELL YOU, I HAVE AN EXPERIENCE WITH A LANGUAGE SERVICE LIKE THAT IN, IN OUR COURT SYSTEM, AND IT'S NOT VERY EFFECTIVE. THEY, THEY SOMETIMES WILL HAVE A DIFFERENT DIALECT THAN THE PERSON THAT, UM, THAT, THAT MY CLIENT, YOU KNOW, OR, YOU KNOW, IN, IN THIS CASE, OUR, OUR CONSUMERS ARE, ARE RESIDENTS OF THE, OF THE, OF THE CITY. AND IT'S, IT'S DIFFICULT, VERY DIFFICULT TO COMMUNICATE. ARE YOU FINDING THAT THE TRANSLATION SERVICES ARE, ARE ACCURATE? WELL, THE ONE TIME THAT I USED IT MM-HMM. , I PERSONALLY, UM, GOT ON THE LINE WITH A RESIDENT, UM, AND THE LANGUAGE, UH, TRANSLATION, THE LANGUAGE LINE TRANSLATION SERVICES, AND IT WORKED FINE. UM, BUT AGAIN, THAT WAS THE ONE TIME I AM GETTING MORE INFORMATION FROM LANGUAGELINE IN TERMS OF HOW IS THE CITY OF SAN ANTONIO AS AN ORGANIZATION ACCESSING WHAT ARE THE LANGUAGE THAT PEOPLE ARE ACCESSING AND THINGS LIKE THAT. SO I CAN DEFINITELY SHARE THAT REPORT. I THINK WE SHOULD MAYBE CHECK WITH THE, THE INDIVIDUAL THAT, YOU KNOW, IN THIS PARTICULAR CALL THAT YOU WERE, THAT YOU, UH, OBSERVED, THAT YOU THOUGHT IT WORKED WELL. BUT DID THE PERSON SPEAKING THE LANGUAGE, THINK THAT THEY WERE GETTING, THAT THEY WERE BEING ABLE TO COMMUNICATE EFFECTIVELY? I THINK THAT WAS, THAT'S, THAT'S THE PROBLEM THAT I HAD WHEN, UM, WHEN IN THE COURT SYSTEM. AND I JUST WONDER IF THAT'S MAYBE A PROBLEM FOR US TOO. YEAH. THAT I'M AWARE OF THAT THAT IS NOT, BUT DEFINITELY, UM, LET, LET'S FIGURE OUT HOW WE GET THAT FEEDBACK. ABSOLUTELY. OKAY. THANK YOU. THAT'S ALL MARY. THANK YOU. THANK YOU. COUNCIL MEMBER KEO. HOWEVER THERE, COUNCIL MEMBER MCKEE RODRIGUEZ. HELLO EVERYBODY. UM, AND THANK YOU FOR THE PRESENTATIONS. I WANT TO START OFF BY SAYING THAT I'M EXCITED TO SEE TUESDAY, UM, FROM SAGE HERE. UM, SAGE SAN ANTONIO FOR GROWTH ON THE EAST SIDE IS VERY MUCH IN TUNE WITH OUR SMALL, UH, BUSINESS COMMUNITY. AND THEY'VE BEEN SUPPORTING OUR EAST SIDE, UM, AND NOT JUST A FOCUS ON ECONOMIC GROWTH, BUT ALSO GROWTH IN HUMAN CAPITAL AND CAPACITY. AND A LITTLE BIT ABOUT THEIR HISTORY. IN THE EARLY TWO THOUSANDS, I THINK MARIO SALAS AREA, THEY WERE FOUNDED AS COMMUNITY ECONOMIC REVITALIZATION AGENCY. UM, AND THEY WERE RENAMED 2000 IN 2007, 2008, UH, TO SAGE AND THIS IST. AND I SAY ALL THAT TO SAY THAT THIS IS AN ORGANIZATION WITH A HISTORY, UM, AND I LOOK FORWARD TO LEVERAGING FUNDING AND DIFFERENT RESOURCES, UM, FOR A NEW ERA, THE ERA OF THE EAST SIDE, IF YOU WILL. . UH, MY FIRST QUESTION IS GOING TO BE FOR MS. BRENDA ANA, UH, ABOUT BONDING ASSISTANCE. IF WE COULD GO TO SLIDE EIGHT, WOULD YOU, UM, PLEASE DESCRIBE THE BARRIERS THAT EXIST FOR SMALL MINORITY WOMEN, VETERAN OWNED CONTRACTORS, AND HOW BONDING ASSISTANCE REMOVES THOSE BARRIERS? SO, UH, BY, BY STATE PROCUREMENT STATUTE, UM, ANY CONTRACTOR WISHING TO DO BUSINESS WITH THE CITY OVER $50,000 HAS TO SECURE A BOND UP TO THE VALUE OF THAT CONTRACT. UM, AND SO WHAT WE SEE IS, UM, A BOND IS LIKE AN INSURANCE POLICY. AND SO, UM, THERE ARE BARRIERS INCLUDING, UH, PAST BANKRUPTCIES, ANY FINANCIAL TROUBLES, PAST HISTORY OF, OF NON-PAYMENT, UM, THAT CAN IMPACT THEIR ABILITY TO ACQUIRE THAT BOND. AND SO IF THEY CAN'T GET THAT BOND, THEY CAN'T EVEN SUBMIT A BID FOR CITY WORK. SO WHAT WE'RE SEEKING TO DO IS WORKING WITH, UM, AN EXPERIENCED ADMINISTRATOR IN THIS REALM IS WORK ONE-ON-ONE WITH THESE CONTRACTORS IN ORDER TO BUILD THEIR CAPACITY TO ADDRESS ANY CREDIT ISSUES THEY MIGHT HAVE, UM, TO WHEN, WHEN THEY ARE SUCCESSFUL IN, IN GETTING BONDED AND DOING WORK WITH THE CITY, WORKING WITH THE FUNDS ADMINISTRATOR, HELPING THEM TO PAY THEIR SUBS TO PAY THEIR SUPPLIERS SO THAT ULTIMATELY THEY'RE SUCCESSFUL AND THEY'RE ABLE TO GET BONDED AT HIGHER LEVEL TO CONTRACT AT HIGHER LEVELS. AND SO IT'S THIS SPILLOVER EFFECT THAT IF WE CAN ADDRESS THE ROOT CAUSE OF THEIR CHALLENGES TO GETTING BONDED, WE CREATE CAPACITY THAT ALLOWS THEM TO GET TO DO MORE BUSINESS. THANK YOU. AND WITH $550,000, HOW MANY BUSINESSES WOULD YOU SAY ON AVERAGE WOULD BE SUPPORTED? SO WE'RE REALLY [01:30:01] FOCUSING ON PROGRAM DESIGN AT THIS POINT. UM, WE ARE, ARE TARGETING, INITIALLY IT'S HARD TO PROJECT BECAUSE WE NEED TO DETERMINE WHAT LEVEL DO WE NEED TO GET TO. SO INDUSTRY STANDARD, UM, CAN BE TYPICALLY 40%, UH, BONDING, UH, UH, BONDING ASSISTANCE UP TO 40% OF THE VALUE OF THE CONTRACT OR UP TO $250,000. SO, UH, WE'RE LOOKING AT WHERE DO WE WANNA FALL IN THERE, UM, GIVEN OUR HISTORIC DATA. SO IT'S, IT'S A LITTLE HARD TO SAY AT THIS POINT, BUT, UM, WE'LL DEFINITELY SHARE THAT WITH, WITH COUNCIL AND E W D C AS WE, WE HONE IN ON THAT LEVEL. THANK YOU. UM, THANK YOU. AND I WANT TO STATE ON THE RECORD THAT I WOULD LIKE TO AT SOME POINT SEE AN INCREASE IN THAT FUNDING TO $3 MILLION, LET'S SAY. UM, I ALSO, THANK YOU. UM, MY NEXT QUESTION IS GONNA BE FROM MS. PAOLA. SO, UM, I WANT TO TOUCH ON A QUESTION EARLIER ASKED BY COUNCILMAN CASTILLO ABOUT NON-NATIVE SPEAKERS. AND YOU SAID THAT THE, UM, THERE'S A STIPEND OF $50 A MONTH FOR, UH, BILINGUAL SPANISH SPEAKING. MM-HMM. BILINGUAL. DO WE KNOW WHAT THE COST OF LEARNING A NEW LANGUAGE IS FOR NON-NATIVE SPEAKERS? I DO NOT KNOW THAT. I, I DON'T KNOW THAT EITHER, BUT I IMAGINE IT'S PRETTY EXPENSIVE. AND I WOULD REALLY LIKE TO SEE US UP THAT STIPEND A BIT, UP THAT BEYOND $50, BECAUSE I DO THINK THERE'S A HUGE VALUE IN HAVING NOT JUST ONE LANGUAGE IN WHICH YOU'RE FLUENT, BUT TO ALSO KNOW SPANISH IS, UM, SOMETHING THAT I THINK IS A LITTLE BIT UNDERVALUED BY AT $50. UM, AND I KNOW IT'S NOT ENTIRELY YOU, IT'S, IT'S THE BUDGET. RIGHT. UM, I ALSO DID HAVE A QUESTION ON SLIDE 14. AND THIS IS A MATH QUESTION THAT'S, IT'S JUST BOTHERED ME FOR A SECOND. 'CAUSE I, SO 712,000 CALLS. LET'S LOOK AT FULL YEAR 2020 MM-HMM. . SO THE SERVICE LEVEL THAT SAYS CALLS ANSWERED WITHIN 45 SECONDS LESS, IS THAT 60% OF THE 87% OF CALLS THAT ARE ANSWERED, OR 60% OF THE TOTAL CALLS? UH, THAT'S 60% OF THE 87%. OKAY. THANK YOU. AND THEN I THINK THAT IS IT. THANK YOU SO MUCH. THANK YOU. COUNCIL MEMBER MCKEE RODRIGUEZ, COUNCIL MEMBER COURAGE. THANK YOU, MAYOR. UH, I'D LIKE TO, I GUESS GO RIGHT BACK TO PAULA FOR A SECOND. I KNOW YOU JUST GOT TO SIT DOWN. YOU KNOW, PAULA, I REALLY COMMEND A LOT OF THE WORK, ALL THE WORK Y'ALL DO. I THINK IT'S REALLY GOOD. AND I WAS GLAD TO HEAR YOU'RE WORKING MORE ON QUALITY ASSURANCE, UH, YOU KNOW, ON, ON THE PEOPLE WHO WORK WITH YOU. I HAVE TO SAY THOUGH, I HAVE GOTTEN, UM, TOO MANY CALLS RECENTLY WHERE, UM, PEOPLE HAD FILED, UH, UNDER 3 1 1 SOME KIND OF A CONCERN OR A QUESTION OR AN ASK AND RECEIVED SOME KIND OF A NOTIFICATION LATER THAT IT HAD BEEN CLOSED, BUT THEY DID NOT SEE ANY KIND OF RESPONSE, UH, IN A POSITIVE WAY THAT THAT HELPED WITH THEIR QUESTION. AND SO I, I WAS WONDERING HOW DO, HOW DO WE AT 3 1 1, UH, CLOSE SOMETHING OUT? I MEAN, WHAT'S THE PROCESS WE USE TO CLOSE SOMETHING? SO I, I THINK THAT'S A, THAT'S A GREAT QUESTION, UH, COUNCILMAN, AND I THINK THE, THE ANSWER IS TWOFOLD, RIGHT? SO ONE OF THE THINGS THAT WE ARE PROPOSING FOR NEXT YEAR IS THAT WE EDUCATE, UM, AND PROVIDE, UH, INFORMATION ON HOW THE CITY WORKS IN TERMS OF THE VARIOUS, UM, WHETHER IT'S THE JUNK VEHICLE OR THE OVERGROWN YARD OR THE AGGRESSIVE ANIMAL, RIGHT? HOW ARE WE GONNA RESPOND, NUMBER ONE. NUMBER TWO, OF COURSE, WE'RE RELYING ON THE DEPARTMENTS TO ACTUALLY, UM, INVESTIGATE, GET ON SITE REVIEW, UH, MAKE THE DETERMINATION AS TO WHAT CAN OR WHAT CAN'T BE DONE, RIGHT? NUMBER ONE. UH, THE SECOND THING, BUT THE THIRD THING ALSO IS IN THOSE EMAIL COMMUNICATIONS AT THIS TIME, IT JUST SAYS CLOSED, RIGHT? AND THAT IS, UH, A PROJECT THAT WE'RE JUST ABOUT TO KICK OFF WHERE WE'RE GONNA PROVIDE THE ACTUAL OUTCOMES OF THE EMAIL. IT MAY NOT BE WHAT THE RESIDENT, UH, WANTED, RIGHT? RIGHT. BUT THE ACTUAL OUTCOMES IN TERMS OF WHEN THE OFFICER, OR WHEN THE CITY STAFF PERSON WENT OUT TO THE, DO THE INVESTIGATION, WHAT DID THEY FIND? WERE THEY ACTUALLY ABLE TO ADDRESS THE REQUEST? AND THOSE, A LOT OF TIMES THOSE EMAIL COMMUNICATIONS IS WHAT, UM, IS GONNA BE REALLY IMPORTANT FOR INDIVIDUALS. THAT INFORMATION RIGHT NOW IS ALREADY ON THE WEB. UM, IF YOU GO AND YOU SEARCH A SERVICE REQUEST AND YOU CLICK ON THE SEE MORE DETAILS INFORMATION, YOU CAN ACTUALLY SEE THOSE STRUCTURED NOTES OF WHAT DID OR WHAT DIDN'T HAPPEN. BUT I THINK THE IMPORTANT THING HERE IS MAKING SURE THAT THE RESIDENT UNDERSTANDS WHY. UM, AND THAT IS A PIECE THAT WE'RE GONNA FOCUS ON THIS FISCAL YEAR, WORKING CLOSELY WITH, UM, THE COMMUNITIES AND ALL OF THE EYES AND THE EARS OUT THERE SO THAT THEY UNDERSTAND [01:35:01] HOW WE DO THINGS. RIGHT. THAT'S A BIG PIECE FOR ME THIS YEAR. ACCORDING TO THE PROCESS YOU HAVE TODAY, WHOSE OBLIGATION IS IT TO GO AHEAD AND COMMUNICATE DIRECTLY WITH WHOEVER FILED, UH, THE CONCERN? IS IT THE DEPARTMENT IT'S REFERRED TO, OR IS IT 3 1 1 YOUR DEPARTMENT? THAT'S CORRECT. IT'S THE DEPARTMENT THAT'S REFERRED TO. THEY ARE ACTUALLY THE SUBJECT MATTER EXPERTS WITH REGARD TO THE PAVEMENT REPAIR OR THE AGGRESSIVE ANIMAL OR ANY ONE OF THE, YOU KNOW, A HUNDRED OR SO SERVICE REQUESTS THAT WE, UH, SERVICE REQUEST TYPES THAT WE HAVE. UM, THE CITIZEN IS ALWAYS GONNA CALL US BACK AND WE ARE ABLE TO SEE THE NOTES, UM, IN THE SYSTEM AND BE ABLE TO ARTICULATE WHAT HAS OR HASN'T HAPPENED BASED ON WHAT THE DEPARTMENT, UM, IS, UH, PUTTING IN THE SYSTEM THAT WE CAN ACTUALLY ACCESS. AND SOMETIMES WE ARE REFERRING INDIVIDUALS BACK TO THE CODE OFFICER DIRECTLY TO TALK ABOUT THE PARTICULAR CONCERN. WE MIGHT BE, UM, UM, UH, SENDING THEM BACK OVER TO DISPATCH FOR A C S TO TALK ABOUT THIS PARTICULAR ISSUE. WE TRY NOT TO, BUT SOMETIMES WE DO HAVE TO. UM, AND SO WE'LL WORK CLOSELY WITH THE DEPARTMENT IN ORDER TO MAKE SURE THAT THE RESIDENT UNDERSTANDS WHAT IS HAPPENING AND WHY IT'S HAPPENING THAT WAY. WELL, I, I WISH YOU SUCCESS IN TRYING TO PUT TOGETHER WHAT YOU'RE TALKING ABOUT AT THIS TIME, WHERE YOU'RE GONNA GIVE A MORE DETAILED RESPONSE, BUT I, I CAN'T HELP BUT WONDER WHY THE DEPARTMENTS THEMSELVES, FOR EXAMPLE, THEY HAVE TO GO AHEAD AND GO BACK TO YOUR SERVICE AND REPORT WHAT THEY FOUND, WHAT THEY DID, AND WHY, SO THAT IT GOES INTO YOUR DATABASE OR IT GOES ONLINE. I DON'T KNOW WHY THEY CAN'T SEND AN EMAIL DIRECTLY TO THE PEOPLE WHO MAY HAVE CALLED IT IN, IF WE HAVE AN EMAIL FOR THEM. AND I PRESUME WE USUALLY DO WHEN THEY CALL IT IN THAT WHY THE DEPARTMENT DOESN'T GO DIRECTLY AND TELL THEM SO THAT THEY THEN KNOW WHO TO GO BACK TO COMPLAIN TO IF THEY'RE NOT HAPPY INSTEAD OF COMING BACK TO YOU OR TO US. WELL, IT'S OUR JOBS ALSO TO ADVOCATE ON BEHALF OF THE, UH, RESIDENTS TO THE RESPECTIVE DEPARTMENTS TO ADDRESS A PARTICULAR ISSUE. AND THAT, THAT'S, WE WANNA START HERE AND THEN WE'LL GO AND WE'LL GO AND, UH, WORK WITH THE DEPARTMENTS TO GET THE, UH, REQUEST, UH, ADDRESSED. OKAY. THANK YOU PAULA. MM-HMM. . UM, I GUESS THIS IS, UH, MORE LIKE, UH, OUR, OUR FIRST PRESENTATION ON, UH, WORKFORCE OR E D E D D, ACTUALLY. AND, AND IT'S A QUESTION ABOUT, UM, THE SLIDE THAT SHOWED, UH, THE NUMBER OF JOBS LOST. AND, UH, MY QUESTION REALLY GOES BACK TO, YOU KNOW, IN, IN EARLY 2020, UH, RIGHT AROUND FEBRUARY, MARCH, APRIL, WE STARTED TO HEAR THAT LITERALLY IN THIS CITY, 140 OR 50,000 PEOPLE HAD LOST THEIR JOBS. UH, AND SO WHEN I SEE TODAY THAT THERE'S ONLY 21,700 JOBS LOST, DOES THAT MEAN THAT 130,000 PEOPLE IN SAN ANTONIO HAVE FOUND A JOB IN THE LAST YEAR? I FIND THAT PRETTY AMAZING FROM WHAT I HEAR FROM BUSINESSES WHO SAY, WE'RE STILL TRYING TO GET PEOPLE TO COME TO WORK FOR US AND ALL THESE JOB FAIRS THAT ARE GOING ON. SO CAN SOMEBODY EXPLAIN THAT TO ME? SURE. SO WHAT YOU'RE SEEING WITH, AND, AND THIS IS IN EVERY COMMUNITY WITH THE, THE, THE KIND OF THE PRE PANDEMIC AND THEN THE JOB LOSSES, UM, YOU HAVE A NUMBER OF FOLKS. SO WHEN YOU LOOK AT THE UNEMPLOYMENT RATE, THAT'S FOR THOSE INDIVIDUALS WHO ARE LOOKING FOR WORK. SO YOU HAVE SEEN SOME INDIVIDUALS WHO ARE NO LONGER WORK LOOKING AT, AT WORK. SO WHEN YOU LOOK AT THE 17,400, FOR EXAMPLE, COMPARED TO SOME OF THOSE OTHER NUMBERS, YOU DO NEED TO TAKE THAT, KEEP THAT IN MIND AND TAKE THAT UNDER CONSIDERATION. UM, YOU KNOW, THERE'S ALSO BEEN JOB CREATION AS COMPANIES ARE GETTING BACK. SO IT'S A NUMBER OF FACTORS ARE TAKEN INTO CONSIDERATION REALLY WITH THAT, THAT STUDY, THEY LOOKED AT THOSE FIVE DIFFERENT FACTORS, TWO OF THE SMALL BUSINESS, THE CONSUMER SPENDING, THE UNEMPLOYMENT RATES, UM, AND THEN, LIKE I SAID, THE TWO SMALL BUSINESS, SO THAT IT WAS LOOKING AT THE OVERALL ECONOMIC RECOVERY OF THE COMMUNITIES WITH THAT JOBS, THOSE JOB NUMBERS IS ONE FACTOR. UM, SO IN A LOT OF CASES, AGAIN, YOU HAVE THE UNEMPLOYMENT RATE VARYING, DEPENDING, AND NOW I'VE COMPLETELY LOST TRACK. UM, MY APOLOGIES. SO WITH, UM, WITH THE 17,400, IT'S, I'VE TOTALLY LOST IT. I'M SORRY. IT'S OKAY. UM, THE ONLY THING I WOULD ADD, COUNCIL MEMBER IS THAT, COULD YOU SPEAK UP? I CAN'T HEAR YOU. YES, SIR. THE ONLY THING I WOULD ADD, ASIDE FROM THE REGIONAL DEMO OR THE, FROM THE OVERALL DEMOGRAPHICS ABOUT JOB CREATION AND JOB LOSS, SOME OF THE STATISTICS THAT YOU WERE TALKING ABOUT WERE UNEMPLOYMENT. WE WERE, WE WERE LOOKING AT UNEMPLOYMENT CLAIMS JUST GOING THROUGH THE ROOF IN MARCH AND APRIL AS, AS BUSINESSES WERE CLOSING. UM, WE DO KNOW FROM WORKFORCE [01:40:01] SOLUTIONS, ALAMO, THAT MORE THAN HALF OF THE PEOPLE WHO HAVE FILED FOR UNEMPLOYMENT ARE BACK AT WORK. SO, UM, THAT DOESN'T NECESSARILY ADDRESS JOB LOSS. IT'S PEOPLE ARE GETTING BACK TO WORK. THE STATISTICS THAT BRENDA SHARED ARE, ARE JUST FLAT OUT JOBS THAT ARE NO LONGER THERE IN OUR COMMUNITY. SO IT'S A LITTLE BIT OF APPLES AND ORANGE, BUT THEY'RE BOTH RELATED TO WORKFORCE DEVELOPMENT. AND GIVE US SOME GOOD INFORMATION ABOUT WHAT WE SHOULD BE FOCUSING ON WHEN IT COMES TO TRAINING AND HELPING PEOPLE GET BACK INTO THE WORKFORCE. WELL, CAN YOU TELL ME HOW MANY JOBS ARE AVAILABLE IN THIS CITY? I CAN'T REMEMBER THE NUMBER OFF THE TOP OF MY HEAD, BUT WE CAN GET THAT TO YOU BECAUSE, UM, WE HAVE PARTNERS THAT HELP US. WE'RE CONSTANTLY MONITORING THAT, IN PARTICULAR FOR, FOR THE IN DEMAND HIGH NEED JOBS, BECAUSE THAT'S WHAT WE'RE WORKING ON FOR, FOR READY TO, UM, FOR TRAINED FOR JOBS MAKING, MAKING SURE THAT'S WHAT WE'RE TRAINING. WELL, I'D LIKE TO HEAR, YOU KNOW, HOW MANY JOBS ARE ACTUALLY AVAILABLE? HOW MANY ARE BEING ADVERTISED? HOW MANY, YOU KNOW, UH, DO THE AGENCIES HAVE ON THEIR LISTS OF JOBS AVAILABLE? AND HOW MANY PEOPLE ARE, ARE LOOKING FOR JOBS NOW? YOU KNOW, MANY PEOPLE HAVE LOST THEIR UNEMPLOYMENT BENEFITS, UH, OR AT LEAST THEY'VE LOST THE FEDERAL SUBSIDY OF THAT. SO I'M, I'M PRESUMING MANY OF THEM CAN'T LIVE ON WHAT THE STATE UNEMPLOYMENT IS. SO THEY'RE TRYING TO GET BACK INTO THE WORKFORCE. AND I THINK HAVING A, ANOTHER UNDERSTANDING OF OF THOSE KINDS OF NUMBERS, UM, WILL MAKE ME FEEL MORE CONFIDENT IN THE KIND OF BUDGET SUPPORT THAT YOUR DEPARTMENT AND THE OTHER DEPARTMENTS NEED TO MEET THOSE THOSE NEEDS. SO, YES, SIR. I'D SURE LIKE TO SEE SOME OF THAT INFORMATION BEFORE WE FINALIZE OUR DECISION ON, ON WHAT WE'RE GONNA DO, UH, WITH THIS BUDGET. YES, SIR. I BELIEVE THE, UM, WORKFORCE SOLUTIONS, ALAMO JUST RELEASED THE C E O REPORT THAT THEY RE RELEASE EVERY, EVERY MONTH WITH A LOT OF THE DATA THAT YOU'RE TALKING ABOUT. SO WE'LL MAKE SURE IT GETS OVER TO YOU. OKAY. UM, I THINK THAT'S ABOUT IT. UH, I APPRECIATE, UH, I THINK IT WAS CONSTABLE CASTILLO ASKING JOHN JACKS ABOUT HOUSING AND WHAT KIND OF AFFORDABLE HOUSING, UH, HE HAS IN, IN THAT SMALL BUDGET AMOUNT THAT HE HAS. AND I THINK THAT'S A, A BIG ISSUE THAT WE ALL ARE, ARE CONCERNED ABOUT. OH, I DID HAVE ONE OTHER QUESTION AGAIN, FOR E D D, WHO OR WHAT NUMBER WOULD A SMALL BUSINESS CALL TODAY IF THEY WERE HAVING SOME KIND OF A PROBLEM AND THEY NEEDED HELP? WHO DO THEY CALL OR WHAT NUMBER DO THEY CALL? AND IS THERE CERTAIN BUSINESSES THAT NEED TO CALL CERTAIN NUMBERS TO GET HELP? UH, SO THERE'S A NUMBER OF RIGHT NUMBERS THEY COULD CALL. UM, ONE OF THEM COULD BE OUR, OUR DEDICATED SMALL BUSINESS LIAISON. AND I APOLOGIZE IT, THE NUMBER'S ESCAPING RIGHT NOW, BUT WE CAN DEFINITELY MAKE SURE THAT'S OUT THERE. UM, THEY CAN CALL LAUNCH SA OR REACH OUT TO THEM, UH, UH, VIRTUALLY ACTUALLY. THEY'RE ABOUT TO, UH, ROLL OUT A REALLY COOL, UH, NEW INTAKE APPLICATION WHERE FOLKS CAN DO IT DIGITALLY. UM, BUT THAT'S A REALLY GREAT POINT OF, I, ONE OF OUR GOALS IN DOING THIS ECOSYSTEM WORK IS REALLY TRYING TO MAKE IT WHERE THERE'S NO WRONG POINT OF ENTRY, WHETHER YOU GO TO, UM, SAGE IF YOU'RE ON THE EAST SIDE OR PROSPER WEST IF YOU'RE ON THE WEST SIDE, BUT YOU NEED A DIFFERENT TYPE OF HELP THAT WE ALL ARE AWARE OF WHAT'S OUT THERE AND WE CAN CONNECT YOU REGARDLESS OF WHERE THE ENTRY POINT IS. BUT, UM, WE'RE GONNA MAKE A REALLY CONCERTED EFFORT. UM, AND OF COURSE THERE'S ALWAYS 3 1 1 WHO CAN GET YOU TO US . UM, I GUESS THAT'S, THAT'S THE FIRST RIGHT ANSWER, BUT, UM, WE WANNA MAKE SURE THAT THESE SMALL BUSINESS KNOW THAT, THAT WE'RE ALL THERE TO SUPPORT THEM MOVING FORWARD, UM, AND, AND MAKE IT EASIER FOR THEM TO NAVIGATE WELL, I WOULD, I WOULD THINK IF I WERE A SMALL BUSINESS OWNER, I'D BE LOOKING FOR A NUMBER THAT SAYS SMALL BUSINESS NEED OR SMALL BUSINESS HELP, AND WOULDN'T THINK TO CALL 3 1 1 ABOUT MY BUSINESS. SO I DON'T KNOW IF, IF WE HAVE ONE CALL THAT CAN GO AHEAD AND DIVERT IT TO ALL THE OTHERS BESIDES 3 1 1, UH, AND I, I'D LIKE TO SEE, UH, YOU KNOW, THAT AT LEAST A NUMBER AVAILABLE THAT CAN, EVEN IF IT'S REDIRECTING THEM TO SOMEBODY ELSE, YOU KNOW, IT'S KIND LIKE A ONE STOP, SO TO SPEAK. CALL. THANK YOU. COUNCIL MEMBER COURAGE. MAYOR, CAN I, GO AHEAD. CAN I RESPOND TO ONE OF THE QUESTIONS THAT, UH, COUNCILMAN COURAGE RAISED? I THINK YOU KNOW, YOUR QUESTION, COUNCILMAN, ABOUT YOUR FIRST QUESTION ABOUT THE 3 1 1 SYSTEM AND THE DEPARTMENT'S RESPONSIBILITIES IS, IS REALLY A CRITICAL ONE. AND, AND, UH, COUNCILMAN MCGEE, MCKEE RODRIGUEZ, AND I HEARD AT THE END OF OUR TOWN HALL LAST NIGHT, UM, UH, FROM A GENTLEMAN WHO HAD CALLED 3 1 1 A NUMBER OF TIMES, AND AS I LISTENED TO HIM, UM, YOU, YOU KNOW, HE, HE WAS NOT GETTING A SATISFACTORY ANSWER FROM PUBLIC WORKS AND CODE COMPLIANCE. AND, UM, AND WASN'T UNTIL HE EMAILED ME THAT WE GOT IT BACK ON TRACK. SO, I MEAN, ONE OF THE TAKEAWAYS THAT I THOUGHT ABOUT AFTER THAT CONVERSATION WAS THAT THERE, THERE NEEDS TO BE, IN ADDITION TO ALL THE GREAT THINGS THAT PAUL IS DOING AT THE NERVE CENTER 3 1 1, BUT, BUT, YOU KNOW, ONE OF THE THINGS THAT I NEED TO DO, AND THAT I THINK THAT ALL OF THE EXECUTIVES, UM, NEED TO DO [01:45:01] IS MAKE SURE THAT THOSE REQUESTS THAT WE ARE FOLLOWING THROUGH AND, YOU KNOW, A 3 1 1 REQUEST, UM, UH, FOR MISSED GARBAGE PICKUP, SOLID WASTE WILL PICK IT UP THAT AFTERNOON. I MEAN, IT'LL BE DONE, UH, A THREE ONE ONE CALL FOR A, UM, A NEW SIDEWALK IS NOT GONNA GET DONE THAT DAY. SO THERE'S, THERE'S DEGREES, BUT HOW WE COMMUNICATE IT TO YOUR POINT IS REALLY CRITICAL. AND I THINK IT'S REALLY IMPORTANT. I I, I'M GLAD THAT COUNCILMAN MCKEE RODRIGUEZ AND I HAD THAT EXCHANGE WITH THAT GENTLEMAN LAST NIGHT. 'CAUSE I THINK IT'S A GOOD REMINDER THAT, UM, WE'VE GOTTA DO A BETTER JOB AND WE'VE ALWAYS GOTTA STAY ON OUR TOES IN TERMS OF THOSE REQUESTS. THANK YOU. COUNCIL MEMBER COURAGE. COUNCIL MEMBER PERRY. THANK YOU, SIR. UM, ECONOMIC DEVELOPMENT, LET'S, UH, GET STARTED WITH THAT ON, AND, UM, I WANNA RAISE THAT SLIDE AGAIN. NUMBER FOUR. UM, HOW MUCH MONEY DID WE GET IN THAT FIRST CARES AUTHORIZATION TOTAL? ANYBODY HAVE THAT NUMBER THAT FIRST CARES? AND HOW MUCH OF THAT WENT TO, UH, BUSINESS GRANTS AND LOW INTEREST LOANS? SO IN THE FIRST ROUND OF THE, UH, CARESS FUNDING, SMALL BUSINESSES GOT ABOUT $38 MILLION IN TOTAL, OUT TOTAL. AND THAT INCLUDED THE GRANTS THAT INCLUDED, UH, P P E DISTRIBUTION, THAT INCLUDED OUTREACH, UM, UH, PARTNERSHIPS THAT WE HAD. SO IT, THAT WAS A TOTAL AMOUNT FOR SMALL BUSINESS 30. AND THEN WE MOVED ABOUT $10 MILLION. ALL TOLD, I THINK WE SPENT ABOUT $48 MILLION. OKAY. OUT, OUT OF A TOTAL OF WHAT, WHEN WAS THAT FIRST SLUG OF MONEY? I BELIEVE IT WAS 270 MILLION S. SO YES, THE FIRST INITIAL ALLOTMENT OF CARES DOLLARS WAS 270 MILLION. BUT, UM, THE RECOVERY RESILIENCY PLAN IS, OR ORIGINALLY PR UH, APPROVED WAS AROUND $190 MILLION. OKAY. SO PRETTY BIG AMOUNT OF MONEY. UH, AND WAS THIS MONEY AVAILABLE TO ALL SMALL BUSINESSES? SO THE INITIAL FOCUS OF THE SMALL BUSINESS GRANTS, UM, WERE FOR MICRO BUSINESSES. UM, AND THEN, SO THOSE WITH FEWER THAN 20, 25 EMPLOYEES, UM, WITH OUR HOSPITALITY GRANTS, WE, WE FOCUSED MORE ON INDUSTRY. UM, BUT REMOVE THE, THE SIZE REQUIREMENTS. OKAY. UH, BUT WHERE DID THE MAJORITY OF THE MONEY GO TO? MICRO BUSINESSES OR, OR WHICH CATEGORY? MICRO BUSINESSES. OKAY. SO WHAT DID THESE, UH, DID WE DO ANY BENCHMARKING WITH THESE OTHER, I MEAN, I LOOK AT THIS SLIDE AND IT SUCKS. WE'RE DOWN AT THE BOTTOM. WHAT DO THESE OTHER CITIES DO TO, UH, BE MORE SUCCESSFUL THAN WE DID? DO THEY GIVE MORE MONEY TO BUSINESSES OR, OR WHAT? UH, WE HAVEN'T DONE BENCHMARK MARKING THUS FAR, BUT I THINK ONCE WE, WE CAME UPON THIS INFORMATION DETERMINE, YOU KNOW, WE, WE NEED TO FIGURE OUT WHAT THEY FIGURED OUT OR, YOU KNOW, WHAT ARE THE DIFFERENCES THAT MADE SAN ANTONIO CONTINUE TO STRUGGLE? UM, SO THAT'S SOMETHING THAT I THINK AS A TEAM, WE WANNA WORK ON. WELL, I THINK I WAS GIVING YOU INFORMATION THAT WE LOST 38% OF OUR SMALL BUSINESSES, AND THAT'S, THAT IS FROM THE VERY BEGINNING. AND TO ME, IT, IT, UH, WAS PRETTY OBVIOUS THAT WE WERE NOT PAYING ENOUGH ATTENTION TO OUR BUSINESS COMMUNITY HERE WITH GRANTS AND SMALL, SMALL OR LOW INTEREST LOANS. AND I HAD BEEN BEATING THAT DRUM EVER SINCE. THAT, FOR THEM TO GET THAT HELP TO KEEP THEIR EMPLOYEES EMPLOYED, UH, THROUGH THIS WHOLE, AND, AND THE RESULTS ARE PRETTY OBVIOUS. WE DID NOT, IN MY OPINION, GIVE ENOUGH ATTENTION TO OUR BUSINESSES, NOT JUST MICRO BUSINESSES, BUT SMALL BUSINESSES ACROSS THE BOARD HERE IN SAN ANTONIO. AND, AND THAT'S WHY WE'RE SO LOW COMPARED TO OTHER CITIES. BUT I'D SURE LIKE TO GET SOME INFORMATION AS TO, UM, YOU KNOW, WHAT THESE OTHER CITIES DID THAT, UH, THAT THEY FARED MUCH BETTER IN THEIR BUSINESS COMMUNITIES AND KEEPING THEIR, UM, COMMUNITIES EMPLOYED. UM, I HAVE ANOTHER QUESTION ON, I DON'T HAVE THE NUMBERS TO MAYBE SLIDE 12. YEAH. UH, HAVE ANY OF THESE BUDGETS INCREASED FROM 21? UM, AS FAR AS THE, THE SMALL BUSINESS PARTNERS THAT WE WORKED WITH, UH, NO. WE, WE HELD THOSE COSTS. THESE ARE ALL THE SAME AS 21. WE DIDN'T INCREASE ANY OF THESE. SO FOR PROSPER WEST SOUTH SIDE FIRST AND SAGE, THOSE HAVE NOT INCREASED. OKAY. UM, AND THAT, UM, AS WELL AS BIOMED, UH, S A D C AND GREATER, THOSE ARE ALL, REMAIN THE CONSTANT LEVEL AT 2021. OKAY. AND [01:50:02] THESE, DO WE HAVE ANY METRICS THAT SHOWS SUCCESS OR WHATEVER FOR ALL OF THESE AGENCIES? SO FOR THE CONTRACT THAT WE HAVE WITH GREATER, UH, SS A T X, ONE OF THE THINGS THAT WE ARE DOING THIS YEAR IN 2021 IS IN THE LAST TWO QUARTERS OF THE YEAR, WE WILL BE PAYING THEM BASED ON THEIR, UH, CERTAIN PERFORMANCE IN A CO IN, IN ALIGNMENT WITH THE NUMBER OF JOBS THEY CREATED, THE NUMBER OF CAPITAL INVESTMENT THEY WERE ABLE TO RECRUIT. SO THEY CONTRACT THAT WE HAVE ESTABLISHED WITH GREATER S A T X DOES HAVE THOSE, UH, KEY PERFORMANCE INDICATORS THAT WILL BE PAYING THEM BASED UPON THE PERFORMANCE OF THOSE KEY INDICATORS. DO WE DO THAT WITH ALL OF THESE AGENCIES HERE? UH, SO WITH SOUTHSIDE FIRST, SAGE AND, UH, PROSPER WEST, THEY HAVE METRICS THEY HAVE TO MEET TOO WITHIN THEIR, THEIR CONTRACTS, UM, PERTAINING TO OUTREACH. THEY NEED TO PERFORM A NUMBER OF CONTACTS. THEY HAVE TO MAKE PROGRAMMING THEY NEED TO DO, UM, AND THEY SUBMIT QUARTERLY REPORTS TO THE DEPARTMENT. OKAY. ALL OF THOSE METRICS REALLY DON'T MEAN ANYTHING TO ME. I WANT TO KNOW WHAT THE OUTCOMES ARE, AND WE SHOULDN'T BE, YOU KNOW, OFFERING THESE AMOUNTS OF MONEY WITHOUT MEETING OUTCOMES, PEOPLE PLACED IN JOBS, WHAT THEIR SALARIES ARE, ARE THEY STAYING IN THEIR JOBS, THAT KIND OF THING. THAT'S THE METRIC, THAT'S THE REAL METRICS OF THE SUCCESS OF THESE PROGRAMS AND NOT HOW MANY CONTACTS THEY'VE MADE, HOW MUCH OUTREACH THEY'VE DONE, THAT KIND OF THING. THAT'S ALL THAT, THAT'S IMPORTANT, BUT THAT REALLY DOESN'T MEAN ANYTHING. WE NEED TO GET, GET TO THE REAL, UH, RESULTS OF THESE PROGRAMS TO SEE HOW THE EFFECTIVE THEY ARE. SO AT SOME POINT IN TIME, I'D REALLY LIKE TO SEE THE METRICS THAT, THAT HAVE BEEN DEVELOPED FOR EACH ONE OF THESE TO SEE WHAT WE'RE ACTUALLY MEASURING AND WHAT THEY'RE MEASURING TO DETERMINE SUCCESS. UM, THE, UM, ON THE NEXT SLIDE, UM, SLIDE 13, I GUESS. YEAH. UM, I, I'M ON THE WORKFORCE DEVELOPMENT. IT SAYS ANOTHER $700,000 THERE. WHAT, WHAT DOES THAT REALLY MEAN? AND ALL, ALL OF THESE THINGS, AREN'T WE GETTING, DIDN'T WE PASS THAT ABOUT THE, UH, SALES TAX GOING TO THIS, UH, WORKFORCE TRAINING AND ALL THAT? WE'RE STILL FUNDING OUT OF OUR GENERAL FUND NOW. SO THE 700,000 THAT YOU SEE AS PART OF THIS, UH, PIE CHART IS, UH, GENERAL FUND IS THREE POSITIONS THAT HAVE BEEN PART OF THE WORKFORCE DEVELOPMENT THAT IS PART OF, UH, ECONOMIC DEVELOPMENT. SO THERE'S, THERE'S THREE POSITIONS AS WELL AS THE FUNDING FOR OUR, UH, GREATER SS A T X, THEIR SA WORKS, UH, PORTION. SO THIS IS ECONOMIC DEV, THIS IS WORKFORCE DEVELOPMENT THAT HAS BEEN IN OUR DEPARTMENT HISTORICALLY. AND COUNCIL MEMBER, I'LL JUST ADD THAT THIS WAS FACTORED INTO, UM, CONSIDERATION WHEN THE READY TO WORK BUDGET WAS PRESENTED TO THE COUNCIL IN, IN THE SUMMER. UM, WE, WE SUPPLEMENTED WHERE WE NEEDED TO AND ONLY AS MUCH AS WE NEEDED TO BECAUSE WE WERE FACTORING IN THESE RESOURCES ALREADY. OKAY. UM, FOR EXAMPLE, PROJECT QUEST, UM, THEIR, THEIR GENERAL FUND, THEIR BUDGET IS GOING UP BY WHAT, LIKE 500,000 OR SOMETHING LIKE THAT. WE'RE RECOMMENDING THAT WE CONTINUE TO FUND PROJECT QUEST NEXT YEAR. OKAY. UM, YES SIR. BUT WHEN DOES THIS SALES TAX MONEY START FUNNELING INTO THE PROGRAM? AND, AND I GUESS MY POINT BEING IS THAT ONCE THAT SALES TAX START COMING IN STARTS TO COME IN, UH, SHOULDN'T WE BE LIGHTNING THE LOAD ON THE GENERAL FUND AND PUTTING MORE OF THIS TOWARDS THAT SALES TAX MONEY? THERE WILL BE, UM, FROM A CERTAIN, THE, THE READY TO WORK PROGRAM HAS A TARGETED POPULATION THAT IT'S GONNA SERVE, AND IT'S GOT SPECIFIC OUTCOMES IT'S TRYING TO ACHIEVE. NOT EVERY RESIDENT IN OUR COMMUNITY THAT IS INTERESTED IN UPSKILLING MAY BE ELIGIBLE FOR THAT PROGRAM. SO WE WANNA MAKE SURE THAT THERE'S OTHER OPPORTUNITIES AVAILABLE, FOR EXAMPLE, MAKING SURE WE STILL MAKE, UM, HIGH SCHOOL EQUIVALENCY TRAINING AVAILABLE. UM, THERE'S GONNA BE SOME PROJECT QUEST PARTICIPANTS THAT MAY NOT BE ELIGIBLE FOR READY TO WORK. AND GIVEN THE SUCCESS OF THE PROGRAM, WE'RE RECOMMENDING THAT WE CONTINUE TO MAKE FUNDS AVAILABLE TO CONTINUE TO SERVE THOSE PARTICIPANTS. YEAH. I'D, I'D, ALEX IF YOU CAN COME BY I, I'D LIKE TO TALK ABOUT THAT A LITTLE BIT MORE ABOUT PEOPLE BEING ELIGIBLE AND, UH, [01:55:01] IN THESE DIFFERENT PROGRAMS. 'CAUSE THE MORE YOU, MORE PROGRAMS YOU HAVE, THE MORE ADMINISTRATION, THE MORE THIS THAT, AND IT, IT BUILDS UP AND, AND NOT GETTING THAT DOLLAR TO WHERE THE REQUIREMENTS ARE. AND THAT'S WHAT I'M CONCERNED ABOUT. THANK YOU. UM, THE, UM, ON SLIDE 15. YEAH. UM, WHY, WHERE'S THIS INCREASE? I MEAN, WHY ARE WE INCREASING IT UP TO 6 MILLION? I THINK THE ORIGINAL FUNDING WAS, UH, 2.9 FROM 21. WHAT, WHAT'S, WHAT, WHAT'S EXPLAIN THE INCREASE HERE? THE, IT, IT FALLS INTO SOME MAJOR CATEGORIES. COUNCIL MEMBER, ONE OF IT IS THAT WE'RE RESTORING THE DELEGATE AGENCY FUNDING. UM, LAST YEAR THAT WAS SIGNIFICANTLY REDUCED. UM, BUT THIS YEAR WE'RE PUTTING IT BACK TO ITS TRADITIONAL FUNDING LEVELS, AND WE'RE SPECIFICALLY RESERVING SOME OF THAT FOR THE HIGH SCHOOL EQUIVALENCY TRAINING THAT WE'VE MENTIONED EARLIER. UM, ALSO, ALAMO PROMISE IS MOVING INTO ITS THIRD YEAR, UM, AND THERE'S MORE STUDENTS, MORE MORE PARTICIPANTS IN THAT PROGRAM THAT ARE BEING SERVED AND THAT WILL BE SERVED IN THIS YEAR. SO WE'RE SEEING AN INCREASE IN OUR SUPPORT FOR THAT PROGRAM AS WELL. THANK YOU. COUNCIL MEMBER PERRY. COUNCIL MEMBER S THANK YOU, MAYOR. UM, LISTENING TO THE, THE DISCUSSION ABOUT 3 1 1, UH, I, I'M REMINDED, UH, OF WHAT WE SAW IN 2005 WHEN, UH, WE STARTED ACCEPTING THE APPLICATIONS FOR, UH, THE FIRST 2000, UM, JOBS AT TOYOTA. MOST PEOPLE DUNNO THIS, BUT WE GOT 200,000 APPLICATIONS FOR THOSE TWO, TWO, UH, THOSE FIRST 2000 JOBS. AND I REMEMBER MY JAPANESE, UM, SUPERVISORS AND HANDLERS, YOU KNOW, SAT ME DOWN ONE DAY AND, AND I TOLD THEM, I WAS LIKE, YOU KNOW, IT'S GONNA BE REALLY TOUGH TO PICK, YOU KNOW, THE TOP 1%. I SAID, NO, THAT'S NOT THE TOUGH PART. THE TOP, THE TOUGH PART IS LEAVING A HUNDRED AND AND 90 PLUS THOUSAND PEOPLE, UH, TELLING THEM, YOU KNOW, YOU'RE NOT GONNA WORK HERE, BUT STILL LEAVING 'EM IN A WAY THAT THEY WANNA BUY A TOYOTA. AND SO IT, YOU KNOW, I, IT REMINDS ME OF THIS CONVERSATION ABOUT 3 1 1, BECAUSE WE MAY NOT SOLVE THE CALLER'S PROBLEM, UM, WHEN, WHEN THEY CALL, BUT I, I THINK IT'S REALLY IMPORTANT THAT WE NEVER FORGET THAT THEY NEED TO WALK AWAY FROM THAT INTERACTION WITH COSA KNOWING THAT, UH, THAT WE'RE THERE FOR THEM, THAT, THAT WE WANT TO HEAR FROM THEM AND THAT, UH, AND THAT THEY WERE GENUINELY HEARD. I THINK THAT, I THINK THAT WE'RE DOING THAT, UH, FOR THE MOST PART. BUT I, I ALSO GET COMPLAINTS AT MY OFFICE FROM FOLKS THAT SAY, YOU KNOW, I DIDN'T GET THOSE THREE THINGS FROM 3 1 1. AND SO THERE, THERE'S ALWAYS OPPORTUNITIES FOR, FOR IMPROVEMENT AND ALWAYS OPPORTUNITIES FOR GROWTH THERE. BUT FOR THE MOST PART, UM, YOU KNOW, I SEE THAT WE'RE, THAT WE ARE LEAVING PEOPLE BETTER OFF, UM, THAN IF THEY HADN'T CALLED 3 1 1. AND SO, PAULA, YOU KNOW, PLEASE PASS THAT ALONG TO YOUR, UM, YOUR TEAM. I THINK YOU GUYS ARE DOING GOOD WORK. UM, THE OTHER THING IS, UH, I WAS, I WAS READING IN, UM, SOME SOMEWHERE THAT, UM, IN, IN 2019, PEOPLE WERE AVERAGING ABOUT 34, 35 HOURS PER WEEK, UH, AT THEIR WORKPLACE. UM, THEY'D DRIVE IN, THEY'D PARK, UH, THEY'D WORK 34, 35 HOURS A WEEK. UH, AND THAT THE NUMBER DROPPED DOWN TO ALMOST HALF OF THAT DURING THE HEIGHT OF THE PANDEMIC IN 2020. AND FOR 2021, I, I THINK IT'S FAIR TO SAY ALL OF US IN THIS ROOM WERE EXPECTING THOSE NUMBERS TO GET BACK UP TO 2019 LEVELS BECAUSE WE WERE SEEING THE LIGHT AT THE END OF THIS PANDEMIC TUNNEL. UM, BUT NOW, YOU KNOW, IN THE FACE OF, OF THE DELTA VARIANT, I, I WONDER WHETHER OR NOT IT'S PRUDENT TO START HAVING THE CONVERSATION ABOUT HAVING MORE INVESTMENT OR SEEING MORE INVESTMENT IN, IN PARKING CAPACITY. I, I THINK THAT'S A REALLY INTERESTING CONVERSATION THAT WE NEED TO HAVE. UM, BUT, YOU KNOW, AS IF WE'RE LOOKING FOR LESSONS FROM THIS PANDEMIC, I THINK IT'S A, BEEN A REAL PAINFUL LESSON IN THE COLLAPSE OF, UM, YOU KNOW, ECONOMIC DEMAND AND WHAT IT DOES TO SUPPLY. SO I'M NOT SURE, LIKE RIGHT NOW, UM, I'M NOT SURE IF I CAN GENERATE THE NECESSARY CONFIDENCE, UM, IN OUR FUTURE NUMBERS TO, TO REALLY FEEL GOOD ABOUT, UM, YOU KNOW, ADDITIONAL INVESTMENT IN PARKING. BUT I, I, I WANNA, I WANNA LEARN MORE ABOUT THIS. AND SO, UM, LORI AND, AND YOUR TEAM, UH, IF, IF YOU CAN COME BY MY OFFICE SOMETIME AND KINDA GIMME THE, THE LAY OF THE LAND AS IT RELATES TO PARKING, AND THAT WAY WE CAN DRILL DEEP IN IT SO I CAN UNDERSTAND BETTER. AND MAYBE YOU CAN, I'LL LAY MY FEARS. UM, ALEX AND BRENDA, THANK YOU SO MUCH. THANK YOU. THANK YOU. THANK YOU FOR INCLUDING ALL THOSE SLIDES, THOSE, OR THAT, THAT, THAT, THAT SLIDE IN [02:00:01] PARTICULAR FEATURING, UH, MAURICE AND, AND THE OTHER, THE OTHER LADY THAT, UH, WHOSE NAME ESCAPES ME, UM, THOSE GRADUATES FROM OUR, OUR WORKFORCE PROGRAM. I THINK IT'S KEY THAT WE CONTINUE TO MAKE INTENTIONAL EFFORTS TO HIGHLIGHT, UM, TO THIS COUNCIL AND TO THE PUBLIC WHY IT IS THAT WE ALL COME TO WORK. AND GETTING REAL GRANULAR BY FEATURING THOSE SUCCESS STORIES IS, IS CRITICAL TO OUR EFFORTS, UM, OUR EFFORTS, OUR CITY COUNCIL'S EFFORTS TO, TO INFORM OUR CONSTITUENTS AS TO WHY THESE INVESTMENTS MATTER. AND SO, UM, I I, I'D LIKE TO SEE MORE SLIDES LIKE THAT IN THE FUTURE WHEN WE TALK ABOUT ECONOMIC DEVELOPMENT. BUT NOW THAT I'M TALKING ABOUT IT, ERIC, I, I THINK MY COLLEAGUES WILL AGREE. UM, WHEN, WHEN I ASK THAT WE FEATURE THOSE KINDS OF STORIES, WHEN WE GET PRESENTATIONS FROM ALL OUR DEPARTMENTS, MUNICIPAL COURT, VITAL RECORDS, ET CETERA, ET CETERA, I THINK IT'S REALLY IMPORTANT FOR THE PUBLIC TO, TO UNDERSTAND THAT IT'S NEIGHBORS JUST LIKE THEM WHO ARE GETTING SERVED. AND THAT THERE'S A LOT OF REALLY GOOD SUCCESS STORIES OUT THERE. UM, ALL RIGHT, ALEX AND BRENDA, YOU'RE, YOU'RE, UH, I, I GOT SOME QUESTIONS. YOUR, YOUR TEAM HAS DONE, UH, A REALLY GOOD JOB AT THINKING ABOUT AND SHARING WITH US AND HELPING US PUT TOGETHER A PLAN ON HOW TO GET SAN ANTONIO BACK ON ITS FEET ECONOMICALLY, UM, JOB CREATION, SMALL BUSINESS ASSISTANCE, ECONOMIC INCENTIVE POLICIES, ET CETERA, ET CETERA. BUT, BUT I THINK WE NEED TO CHALLENGE OURSELVES TO GO ONE STEP FURTHER AND, AND, AND COME UP WITH A PLAN TO MAKE SURE THAT, UM, WE NEVER END UP IN THIS PLACE AGAIN. RIGHT? SO THE QUESTION I KEEP ASKING MYSELF IS, HOW DO WE FUTURE PROOF OUR, OUR LOCAL ECONOMY AGAINST A SIMILAR THREAT TO, TO OUR WORKERS AND OUR EMPLOYEES, UH, RESILIENCE. AND SO IF WE'RE ASKING, UH, UH, THIS OF OUR UTILITIES AND WE'RE ASKING THIS OF, OF POLICE AND FIRE, UM, YOU KNOW, TO BE, YOU KNOW, TO HELP US BE MORE RESILIENT IN THE FACE OF ACUTE SHOCKS LIKE THIS, UM, I, I THINK IT WOULD BE BAD POLICY MAKING MALPRACTICE IF, IF WE DIDN'T ASK, UH, OR, OR IF WE DIDN'T HAVE THE SIMILAR CONVERSATION AS IT RELATES TO HARDENING OUR, OUR ECONOMIC RESILIENCE. AND SO, IS THAT SOMETHING THAT YOU GUYS HAVE BEEN TALKING ABOUT? UM, AND YOU KNOW, OR, OR, OR CAN I IMPOSE UPON YOU GUYS TO HAVE A CONVERSATION ABOUT HARDENING OURSELVES AGAINST FUTURE ACUTE SHOCKS? THAT'S EXACTLY WHAT WE WOULD LIKE TO DO AS PART OF THE FISCAL YEAR 22 WORK PLAN, IS REALLY TAKE A HARD LOOK, HAVE THOSE CRUCIAL, CRUCIAL CONVERSATIONS ABOUT WHAT IT IS THAT WE HAVE BEEN DOING HERE IN THE CITY OF SAN ANTONIO, UM, BENCHMARKING, AS ANNA MENTIONED, UH, TO COUNCIL MEMBER PERRY EARLIER, AS TO NOT JUST WHAT OTHER COMMUNITIES HAVE BEEN DOING, BUT WHAT THEY ARE DOING ON THE RECOVERY. AND QUITE HONESTLY, WHAT WE NEED TO BE DOING. AGAIN, WHAT ARE SOME BEST PRACTICES ACROSS THE COUNTRY? HOW DO WE MAKE THEM UNIQUELY SAN ANTONIO? AND THEN, UM, AGAIN, WITH THAT FOCUS OF LONG-TERM RECOVERY, RESILIENCY, DIVERSITY AS WE GO FORWARD. OKAY. UM, YEAH, I, I, I'D, I'D LIKE TO HEAR US TALK IN THOSE TERMS, RIGHT? FUTURE PROOFING AND, AND HARDENING, UM, THE WAY WE TALK IN THOSE TERMS ABOUT OUR, YOU KNOW, OUR UTILITIES AND OTHER IMPORTANT ASSETS. UH, 'CAUSE WE CAN, WE CAN INVEST ALL THE MONEY WE'VE GOT IN GETTING PEOPLE BACK TO WORK, BUT, YOU KNOW, IF, UH, IF WE DON'T HAVE THE ABDOMINAL STRENGTH TO TAKE ANOTHER PUNCH, UM, THEN IT'LL ALL HAVE BEEN FOR NOTHING. UM, AND WE NEED TO MAKE SURE THAT THESE PEOPLE CAN KEEP THESE JOBS IN THE FACE OF A CHALLENGE. SO, ANYWAY, I, I REALLY APPRECIATE YOU GUYS. I THINK, I THINK THESE PRESENTATIONS TODAY WERE EXCELLENT. THANKS, MAYOR. THOSE ARE MY COMMENTS. THANK YOU. COUNCIL MEMBER PIAS. COUNCIL MEMBER. BRAVO. THANK YOU. UM, I HAD SOME QUESTIONS ON ECONOMIC DEVELOPMENT, AND COUNCILMAN PERRY COVERED A LOT OF THAT. UM, SO I GUESS, UM, YOU KNOW, MY QUESTIONS WERE AROUND HOW DO WE DEFINE SUCCESS AND HOW DO WE MEASURE IT? SO MY QUESTION IS, HAVE WE EVER HAD AN OUTSIDE INDEPENDENT ORGANIZATION EVALUATE THE EFFECTIVENESS OF OUR ECONOMIC DEVELOPMENT INVESTMENTS? WE, PER COUNCIL MEMBER, WE DO PERFORM, UM, RETURN ON INVESTMENT STUDIES ON OUR ECONOMIC DEVELOPMENT PORTFOLIO APPROXIMATELY EVERY FIVE YEARS TO SEE WHETHER THE PROJECTS THAT WE SUPPORT, UM, END UP PRODUCING THE RETURNS THAT WE HAD PLANNED FOR THEM TO DO. UM, BUT THAT'S A SPECIFIC COMPONENT. WHAT BRENDA'S TALKING ABOUT IS, IS REALLY A MORE, UM, A DEPARTMENT-WIDE APPROACH TO SEE WHAT ARE THE DIFFERENT STRATEGIES FROM AN ECONOMIC RECOVERY PERSPECTIVE WE NEED TO BE ADDRESSING AND INCORPORATING INTO OUR WORK. UM, AND WE ARE LOOKING AT, AT, UM, ENGAGING THE SERVICES OF AN EXTERNAL CONSULTANT TO HELP US, UM, IDENTIFY SOME OF THE RESEARCH AND STRATEGIZE WHAT THAT SHOULD LOOK LIKE MOVING FORWARD. OKAY. GREAT. UM, AND THEN, YOU KNOW, I GUESS I'M [02:05:01] NOT, I'M NOT, JUST TO BE CLEAR, I'M NOT ADVOCATING AGAINST ANY OF THE, UM, FUNDING THAT WE'RE PROVIDING TO ANY PARTNER AGENCIES. I JUST WANT TO SEE ONE, HOW, HOW EFFECTIVE ARE THOSE, UM, TAXPAYER INVESTMENTS, AS WELL AS ANY OTHER INVESTMENTS THAT WE'RE DOING IN THIS, IN THIS REALM. UH, COUNCILMAN MCKEE RODRIGUEZ BROUGHT UP TO BONDING ASSISTANCE, AND HE PROPOSED THAT WE GO FROM 550,000 TO $3 MILLION. I DON'T KNOW IF 3 MILLION IS THE RIGHT AMOUNT, BUT I DEFINITELY WOULD SUPPORT AN INCREASE IN THAT FUNDING. SO I JUST WANNA MAKE SURE THE CITY MANAGER AND EVERYBODY ELSE CATCH THAT, THAT I'M IN SUPPORT OF INCREASING THAT BONDING ASSISTANCE, UM, ON THE PARKING AND THE, UM, THE DOWNTOWN PARKING SITUATION. JOHN JACKS, CAN YOU TELL, UH, CAN YOU TELL ME, DO WE HAVE A PARKING MASTER PLAN FOR THE CITY, UH, COUNCIL MEMBER? WE DON'T HAVE A, A MASTER PLAN. WE HAVE DONE SOME PARKING STUDIES, UM, TO DETERMINE, UH, WHAT'S OUR CURRENT COUNT, WHAT'S AVAILABLE IF, IF THERE WERE TO BE MORE PARKING, WHERE WOULD BE, UH, A, A PLACE TO BUILD THAT. BUT THERE'S NOT A, I WOULDN'T CALL IT A MASTER PLAN FOR PARKING. SURE, I'D BE INTERESTED IN SEEING THOSE STUDIES, BUT I'M ALSO INTERESTED IN HOW DOES THIS FIT WITH ALL OF OUR OTHER CITY POLICIES AS WELL, YOU KNOW, IN TERMS OF, UM, YOU KNOW, ARE WE ENCOURAGING PEOPLE TO TAKE, UH, PUBLIC TRANSPORTATION? UM, HOW IS THIS FITTING WITH, AND, YOU KNOW, ANY OF OUR FUTURE, UM, PROTECTED BIKE LANES, UM, HOW DOES THIS FIT WITH OUR CLIMATE PLAN? AND THEN HOW ARE WE MAKING SURE THAT THERE ARE AMPLE OPPORTUNITIES FOR PEOPLE TO GET DOWNTOWN AND, AND PARK IF NEEDED BE AND BE ABLE TO SUPPORT THE BUSINESSES DOWNTOWN? YEAH, SURE. I, I, I WAS REMISS EARLIER WHEN COUNCIL MEMBER GRO WAS ASKING, I USUALLY LEAD OFF WITH, UM, ALTERNATIVE TRANSPORTATION IS ALWAYS, SHOULD BE SOMEONE'S FIRST, UM, OPTION WHEN THEY'RE LOOKING TO COME DOWNTOWN. IT'S, IT'S THE EASIEST. JUST TAKE THE PARKING OUT OF THE EQUATION. UM, IT MAKES THINGS A LOT SIMPLER. YOU DON'T HAVE TO WORRY ABOUT IT BEING TOO EXPENSIVE OR HOW TO FIND IT OR IF IT'S AVAILABLE OR NOT. SURE. SURE. UM, AND THEN ON THE THREE, ONE, THANK YOU VERY MUCH, JOHN, ON THE 3 1 1 SERVICES, UH, COUNCILMAN CASTILLO HAD BROUGHT, HAD ASKED SOME QUESTIONS ABOUT, UM, BILINGUAL, UH, OPERATORS, AND, UH, I GUESS WE HEARD THAT IT WE'RE PAYING A $50 STIPEND. YOU KNOW, ONE THING I'VE LEARNED, I, I WAS REALLY INTERESTED IN, IN, AND I, I GUESS I ALREADY KNEW THIS, BUT IT WAS CONFIRMED FOR ME WHEN I WAS TRYING TO HIRE PEOPLE FOR THE DISTRICT ONE OFFICE. WE WANTED TO GET A LOT OF BILINGUAL PEOPLE, AND OVER AND OVER WE FOUND THAT A LOT OF APPLICANTS HERE IN SAN ANTONIO UNDERSTAND SPANISH, BUT DON'T SPEAK IT FLUENTLY. AND I, I JUST WANNA MAKE SURE THAT, THAT WE'RE ADEQUATELY COMPENSATING PEOPLE WHO DO SPEAK FLUENT A SECOND LANGUAGE FLUENTLY. AND SO I, I WOULD BE SUPPORTIVE OF INCREASING COMPENSATION BEYOND A $50 A MONTH STIPEND. OKAY. UM, AND THEN ON THE 3 1 1 APP, UH, I JUST TRIED TO UPDATE MY 3 1 1 APP, AND, UM, I WAS, YOU KNOW, I'M HAVING ISSUES WITH IT ON MY ANDROID PHONE, AND I'M WONDERING IF YOU ALL HAVE A HISTORY OF THAT WITH OTHER PEOPLE ON THEIR ANDROID PHONES OR HOW WELL IT'S BEEN WORKING ON IPHONE VERSUS ANDROID. I WANNA MAKE SURE EVERYBODY HAS, NO MATTER WHAT THEIR PLATFORM IS, HAS ACCESS TO THAT APP. YEAH, WE HAVE DEFINITELY BEEN WORKING WITH THE MOBILE APP, UH, VENDOR. UM, ESPECIALLY ON THE ANDROID BECAUSE THERE'S SO MANY DIFFERENT PHONES, THERE'S SO MANY DIFFERENT OPERATING SYSTEMS, IT IS A LITTLE BIT MORE CHALLENGING. THE MOBILE APP, UH, VENDOR HAS BEEN WORKING ON THAT, UH, REALLY TRYING TO ADDRESS IF THERE IS A PARTICULAR KIND OF, USUALLY I'LL STEP IN AND TROUBLESHOOT WHAT KIND OF PHONE, WHAT KIND OF OPERATING SYSTEM DO YOU HAVE? LET ME RUN IT THROUGH THE MOBILE APP VENDOR AND HAVE THEM DO THEIR OWN. UM, I FORGET WHAT PROGRAM THAT THEY USE IN ORDER TO, TO RUN IT TO MAKE SURE THAT IT IS WORKING PROPERLY. SO I CAN DEFINITELY FOLLOW UP WITH YOUR TEAM AND, AND CONFIRM WHAT THAT IS. BUT, UH, THE ANDROID, UH, BECAUSE AGAIN, THERE'S SO MANY DIFFERENT OPERATING SYSTEMS, IT IS, IT IS A LITTLE BIT MORE CHALLENGING AND, AND IT IS KNOWN TO BE MORE QUIRKY. YOU'LL, YOU'LL SEE THAT IN THE REVIEWS. OKAY. BUT WE CAN DEFINITELY WORK WITH YOU TO TRY TO FIGURE THAT OUT. THAT'S ALL I HAVE. THANK YOU. WELL, THAT'S ALL I HAVE. THANKS A LOT. THANK YOU. COUNCILMAN B BRAVO. COUNCILMAN SANDOVAL. HI. OKAY. THIS IS THE FIRST TIME I'M DOING THIS. UM, CAN YOU GUYS HEAR ME OKAY? YES, MA'AM. OKAY, GREAT. THANK YOU. UM, THANK YOU FOR THE PRESENTATIONS. I'VE, UH, REVIEWED WHAT WAS SENT TO US. UH, I APOLOGIZE FOR, FOR NOT BEING PRESENT FOR SOME OF THE CONVERSATION EARLIER TODAY. UM, UH, FIRST OF ALL, I WANT TO, UM, THANK, UH, CITY MANAGEMENT FOR SOME OF THE, SOME OF THE CHANGES THAT WE'RE SEEING IN THE UPCOMING BUDGET, INCLUDING THE PAY THE ACROSS THE BOARD [02:10:01] PAY INCREASE, UM, FOR 4% ACROSS THE BOARD AND THE LUMP SUM TO FULL AND PART-TIME CIVILIAN EMPLOYEES, AS WELL AS THE MAIN MAINTAINING THE HEALTHCARE PREMIUMS. UH, THE SAME AFTERNOON COUNCILWOMAN, UH, COUNCILWOMAN. YES. SORRY TO INTERRUPT. I HAVE A CITY ATTORNEY'S OFFICE SLIDING ME. THAT'S, UH, THAT'S THIS AFTERNOON'S TOPIC, THE HR. OH, SORRY. THANK YOU. ALRIGHT, WELL THEN I'LL START WITH, UH, THIS MORNING. UM, SO I HEARD, UH, SOME CONVERSATION ABOUT PARKING FROM DISTRICT FIVE AND DISTRICT ONE. AND I WANTED TO ASK, UH, I'M NOT SURE IF THIS WOULD BE ERIC, BUT WHAT IS THE STATUS OF THE CITY'S, UH, CARPOOL PROGRAM AND NOW THAT CITY TOWER IS GOING TO, TO OPEN SOON? UH, THANKS, COUNCILWOMAN. SO OBVIOUSLY, UM, WE HAVE SEEN A CHANGE, UM, UH, OVER THE LAST YEAR AS WE WENT THROUGH THE REDESIGN. UM, I THINK, UM, THE, YOU KNOW, AS WE'RE LOOKING AT MAINTAINING, EVEN GOING FORWARD, SOME LEVEL OF HYBRID SCHEDULING FOR EMPLOYEES, IT WAS, UM, JUST A REMINDER TO THE COUNCIL. IT WAS SOMETHING THAT EMPLOYEES WERE LOOKING FOR PRE PANDEMIC. SO WE WANNA MAINTAIN THAT FLEXIBILITY. UH, I'LL ASK, UH, LORI TO COME UP AND, UH, GIVE A QUICK UPDATE ON WHERE WE'RE AT ON THAT ISSUE. COUNCILWOMAN WITH THE PANDEMIC UNDERWAY AND US ENDING IT. UM, WE ARE IN THE PROCESS OF DOING A SURVEY OF HOW WE, UM, EXPECT OUR EMPLOYEES TO TRAVEL TO WORK, ASKING QUESTIONS ABOUT HOW MANY WILL BE WORKING FROM HOME, HOW MANY WILL BE INTERESTED IN TAKING A BUS, HOW MANY WOULD INTERESTED IN CARPOOLING. AND SO THAT SURVEY'S SUPPOSED TO BE GOING OUT IN THE NEXT TWO WEEKS, BUT WE ANTICIPATE HAVING A MENU OF OPTIONS WE'RE EMPLOYEES CAN PICK IF THEY WANT TO PURCHASE A PARKING SPOT, THEY CAN, IF THEY WANT TO SHARE A SPOT OR IF THEY WANT TO CARPOOL. AND THERE'LL BE INCENTIVES ALIGNED WITH EACH OF THOSE OPTIONS, THE INCENTIVE BEING THE HIGHEST FOR YOU TO KEEP YOUR CAR AT HOME. GREAT. UM, THANK YOU. AS WE GET CLOSER, I'D LOVE TO HEAR HOW THE SURVEY TURNS OUT AND WHAT, WHAT YOU'RE HEARING FROM EMPLOYEES. UM, WE ALSO HAD, UM, I HEARD I D ONE MENTION SOMETHING ABOUT, UM, SORRY, UH, INCENTIVIZING, UM, PUBLIC TRANSPORTATION OR INTEGRATING THAT INTO OUR, OUR OPERATIONS HERE. UM, WE HAD DISCUSSED A, A TRANSPORTATION ADVISORY BOARD MODIFICATION WHERE WE WOULD SWITCH TO, UH, INSTEAD OF SOMETHING THAT WAS JUST FOCUSED ON, UH, TAXI COMPANIES, UH, SOMETHING THAT WOULD INTEGRATE ALL MODES AND THAT WE'D GET, UM, MEMBERS OF THE COMMUNITY TO ADVISE US ON THAT. UM, IS THERE A STATUS UPDATE ON THAT? SO, UH, COUNCILWOMAN, UH, YOU KNOW, THAT POLICY CONVERSATION DID NOT CONCLUDE, AND THAT'S BEEN, UM, SOMETHING THAT'S BEEN TALKED ABOUT FOR, FOR SOME TIME. AND I, UH, WILL WORK WITH, UM, COUNCILWOMAN HARA AND THE NEW COMMITTEE TO IN REENGAGE THAT, ESPECIALLY WITH OUR NEW TRANSPORTATION DEPARTMENT AND THE ONGOING CONVERSATIONS WE'RE HAVING WITH VIA. OKAY. UM, THANK YOU. I'D ALSO LIKE TO EXPRESS SUPPORT FOR THE, UM, ADDITIONAL COMPENSATION FOR BILINGUAL OPERATORS, OR ACTUALLY THROUGHOUT THE, THE CITY. I THINK THE $50 A MONTH, UH, STIPEND IS, UM, I MEAN, I'M GLAD THERE IS SOMETHING, BUT, UH, BUT REALLY IT'S, UM, I DON'T THINK IT'S ENOUGH IN INCENTIVE AND COMPENSATION FOR, FOR WHAT WE EXPECT OF THOSE EMPLOYEES. UM, THANK YOU. UM, IF THERE'S ANYBODY AFTER ME, I'LL GO AHEAD AND CHIME IN AGAIN. THANK YOU. COUNCILWOMAN SANDOVAL. COUNCILMAN VIRE. THANK YOU. OKAY. UH, BACK TO CI, CITY CENTER SERVICES. UM, I WANTED TO, JOHN, I WANTED TO, AND, AND THIS MAY BE SOMETHING WE NEED TO DO OFFLINE, BUT IN TERMS OF THE, UH, AFFORDABLE HOUSING UNITS INCENTIVIZED, I'D LIKE A LITTLE MORE DETAILS ON THAT. 'CAUSE 2020, IT WAS AT 1400, THEN 20 21, 3 77. AND NOW FOR, UH, 2022, WE ARE AT 8 75. SO I'D LIKE THAT BROKEN DOWN IN TERMS OF HOW WE CAN GET THAT NUMBER UP. WHAT WAS THE CAUSE FOR THE, THE DECLINE? IS IT WORKFORCE AFFORDABLE? ARE, ARE WE KEEPING TRACK IF IT'S, UH, FOR THOSE WORKING DOWNTOWN AT OUR HOTELS AND OUR RESTAURANTS AND, AND THINGS LIKE THAT? SURE. WE CAN FOLLOW UP WITH A, A MORE DETAILED BRIEFING. UM, AND WE WILL BE [02:15:01] COMING TO THE HOUSING COMMISSION AND THE PLANNING AND COMMUNITY DEVELOPMENT, UH, COMMITTEE PRIOR TO COUNCIL, SO, GREAT. I'M ON BOTH OF THOSE COMMITTEES. SO ON TERMS OF THE ACTIVATIONS, UM, UH, FOR ATTENDANCE, ARE WE KEEPING TRACK OF THE ATTENDANCE? 'CAUSE I'D REALLY LIKE TO SEE FROM OUR, OUR DOWN OUR 10 PUBLIC SPACES OR 750 TOTAL EVENTS, IF WE ARE SEEING AN INCREASE, IF WE'RE SEEING A DECREASE, IF WE NEED TO KIND OF ADJUST THAT, BECAUSE I KNOW WHEN WE HAVE PEOPLE DOWNTOWN THAT IMPACTS OUR OTHER, UM, SERVICES IN TERMS OF PICKING UP LITTER, UH, TRAFFIC CLOSING STREETS. SO IF WE COULD JUST KIND OF KEEP TRACK OF THAT AS WE MOVE FORWARD. SURE. WE DO. AND IT, AND IT VARIES DEPENDING ON THE EVENT. IF, IF IT'S A, UM, A LOT OF OUR EVENTS ARE FREE. UM, SO THERE IT'S DIFFICULT TO TRACK, UM, EXACTLY HOW MANY PARTICIPANTS WE MAY HAVE. AND FOR EXAMPLE, A MOVING OUT AT TRAVIS PARK, IT, IT'S, IT'S FREE EVENT. SO WE, BUT WE DO DO KIND OF CROWD ESTIMATES USING SIMILAR, UM, ANALYSIS THAT THE POLICE DEPARTMENT USES FOR CROWDS. SO WE CAN GIVE YOU SOME KIND OF AN BALLPARK, AT LEAST OF HOW MANY PEOPLE MAY ATTEND AN EVENT. AND THEN OBVIOUSLY WHEN THINGS LIKE ROCK AND ROLL MARATHON, THEY KNOW EXACTLY HOW MANY PEOPLE, UH, PARTICIPATED. SO YES, WE DO THAT. GREAT. AND, AND THEN ON, WHEN WE'RE TALKING ABOUT THE CITY TOWER, AND ERIC, THIS IS ALL FOR YOU. WHEN WE HAVE THE TENANTS TO OCCUPY THE EIGHT FLOORS, DO WE HAVE THE TENANTS ALREADY THAT ARE GOING TO OCCUPY THOSE EIGHT FLOORS? NO, MA'AM. WE DO NOT. WE'RE GONNA NEED TO MARKET THAT FACILITY AND, UH, AND MAKE IT AVAILABLE AND THEN, UH, WORK WITH POTENTIAL TENANTS TO BUILD OUT THOSE FLOORS. UH, SO I HAVE, I HAVE AN IDEA FOR AT LEAST THREE, UH, TENANTS ON THOSE, BUT I DO WANT TO INCENTIVIZE IF THESE TENANTS DO CARPOOLING, UH, SHARED, UH, SPACES IF THEY, IF THEY GIVE INCENTIVES TO THEIR EMPLOYEES FOR DOING ALTERNATIVE TRANSPORTATION OR ACTUALLY MOVING THEIR EMPLOYEES DOWNTOWN. YEAH. UH, FOR THAT, I WOULD LOVE TO SEE THAT. AND THEN THE OTHER, UH, ASPECT, WHICH I, I DON'T KNOW. I LOVE THE IDEA OF SHADE ENHANCEMENTS. THE ISSUES IS IT BRINGS THE BIRDS, WHICH MEANS OUR STREETS NEED TO BE CLEANED MORE. DO WE HAVE THAT IN THE BUDGET PLAN? THE, ACTUALLY, AS PART OF THE PUBLIC IMPROVEMENT DISTRICT, UM, THAT CENTRO MANAGES, THEY DO INCLUDE IN THEIR BUDGET BIRD ABATEMENT. UM, AND THEY HAVE REPORTED THAT THEY'VE BEEN SUCCESSFUL. SO THE AMOUNT OF CLEANING THEY HAVE TO DO OF THE SIDEWALKS IS A LOT LESS. UM, SO THE BIRD ABATEMENT HAS BEEN SUCCESSFUL AND THEY'VE BEEN DOING THAT FOR QUITE A FEW YEARS, SO IT'S NOT NEARLY AS BAD, UM, AS IT USED TO BE, OR AS BAD AS MAYBE SOME OTHER CAMPUSES. COLLEGE CAMPUSES I KNOW CAN BE BAD, UH, EXPERIENCE. YEAH. SO, AND THAT, AND THAT'S THE WAY JUST WE, WE TALK ABOUT THIS AND IT'S LIKE, YES, SHADE, I, BUT I WORKED DOWNTOWN, SO I KNOW THE BIRDS AND THE BEES, AND THAT ASPECT NEEDS TO BE TAKEN INTO CONSIDERATION. AND I JUST WANNA MAKE SURE THAT SOME, IF IT'S CENTRO, THAT'S GREAT. MM-HMM. . UM, SO THAT'S, THAT IS IT. AND THEN I'LL JUST GIVE, 'CAUSE I HAVE ONE MINUTE FOR, FOR READY TO WORK. I, I WILL MAKE THIS COMMENT. I THINK WE, AT, WE ARE AT A CRITICAL TIME, AND IF WE ARE GOING TO LOOK AT HOW WE MEASURE SUCCESS, THAT NEEDS TO BE A WIDER CONVERSATION WITH ALL THE COUNCIL MEMBERS TALKING ABOUT WHAT, WHAT SUCCESS LOOKS LIKE TO THEM, AND NOT JUST ONE BLANKET, UM, METRICS, UH, OR BENCHMARKING, BUT IT NEEDS TO BE KIND OF LOOKING AT WHERE, WHERE OUR DISTRICTS ARE AND WHERE OUR RESIDENTS ARE. THANK YOU. THANK YOU. COUNCILMAN . COUNCILMAN PERRY. THANK YOU, MA'AM. UM, I'VE GOT SOME MORE QUESTIONS ON, UM, ECONOMIC DEVELOPMENT HERE, BUT WE WILL, WE'LL SEND THAT TO YOU SEPARATELY, ERIC, UM, 3 1 1. PAULA, THANK YOU VERY MUCH. I REALLY DON'T HAVE ANY QUESTIONS OTHER THAN, UH, UH, SAYING THANK YOU FOR THE CONTINUED, UM, IMPROVEMENTS THAT Y'ALL ARE MAKING TO THE SYSTEM. I KNOW WE'VE, WE'VE, WE'VE GONE THROUGH A PERIOD OF LEARNING, UH, WITH THIS SYSTEM, AND I'M LOOKING FORWARD TO EVEN MORE IMPROVEMENTS HERE IN THE FUTURE. UH, JOHN, REAL QUICK ON THE, UH, ON YOUR PORTION THERE, I'VE GOT A, UM, QUESTION ABOUT, UM, THE BUDGET HERE, THE CITY TOWER FUND. UM, IT'S, IT'S GOING UP BY 2.1 MILLION. WHAT, WHAT IS THAT ALL ABOUT? UH, SO THE, THE INCREASE THIS YEAR FOR, UH, CITY TOWER IS ABOUT 885,000. THAT'S TO MOVE IN, UH, INTERNAL AFFAIRS FROM SS A P D. WAIT, WAIT, SO, OKAY. NO, THE, HIS QUE THE COUNCILMAN'S QUESTION IS ON THE OPERATING BUDGET. [02:20:02] UH, I THINK MAYBE TROY MIGHT BE ABLE TO ADDRESS THAT QUESTION BETTER THAN ME. SORRY. OKAY. IT'S ESSENTIALLY AS WE START TO OCCUPY THE BUILDING, OUR EXPENSES ARE GOING UP IN TROY. OKAY. YEAH. UH, CITY MANAGER'S EXACTLY RIGHT. AS WE START O OCCUPYING THE BUILDING, THE OPERAT, I'M HAVING TROUBLE HEARING TROY. I'M SORRY. ALL RIGHT, THANK YOU. AS WE START MOVING INTO THE BUILDING AND WE START OCCUPYING THE BUILDING, THE OPERATING EXPENSES WILL INCREASE, AND THAT'S CONSISTENT WITH WHAT WE PRESENTED IN THE PERFORMER BACK IN DECEMBER. OKAY. UM, ALL RIGHT. SO WE'RE NOT GOING OVER BUDGET FOR THE CONSTRUCTION, CORRECT? YES, SIR. WE'RE STILL IN TARGET AND UNDER BUDGET. OKAY. AND BECAUSE WE DID INCREASE THAT BUDGET HERE A WHILE BACK, IF I REMEMBER RIGHT. YEAH. I THINK BACK IN DECEMBER Y'ALL APPROVED THE, UM, GUARANTEED MAXIMUM PRICE. YEAH. UM, THAT PRICE IS STILL IN PLACE. I BELIEVE THERE IS AN ADDITION THAT'S BEING PRESENTED TODAY TO MOVE ONE OTHER DEPARTMENT INTO THE FACILITY. SO, AND THAT, THAT ONE OTHER DEPARTMENT IS, WHAT IS THE, IS THE QUESTION THAT JOHN WAS ASKING? INTERNAL AFFAIRS FOR THE POLICE DEPARTMENT IS NOT IN POLICE HEADQUARTERS. IT'S IN THE LEASED FACILITY, AND WE'RE GONNA BRING THEM INTO CITY TOWER SO THAT RESIDENTS WHO, WHO ARE, UH, THAT HAVE ISSUES THAT THEY WANT TO FOLLOW UP OR MAKE COMPLAINTS AGAINST THE POLICE, WE'RE GONNA HAVE THAT HOUSED IN CITY TOWER AND PULL THEM OUTTA LEASE SPACE. OKAY. OPERATIONALLY, I, I, I DON'T KNOW HOW THAT WOULD LOOK ON MOVING INTERNAL AFFAIRS INTO, UM, CITY TOWER FOR PEOPLE TO COME IN WITH COMPLAINTS AGAINST THE CITY, UM, TO GO INTO A CITY FACILITY LIKE THAT, NOT SEPARATE FROM, YOU KNOW, AGAIN, THAT'S AN OPERATIONAL THING THAT'S, UH, I I, THAT SEEMS A LITTLE STRANGE TO ME, BUT WE'LL SEE HOW THAT GOES. UM, THE, UM, HOW, HOW IS THE BUILDING NOW SPLIT OUT? HAVE WE CHANGED THE NUMBER OF FLOORS THAT WE'RE GONNA BE RENTING? UH, IS THAT ALL THE SAME AS WE ORIGINALLY ENVISIONED AND THE NUMBER OF PEOPLE MOVING INTO CITY TOWER? UH, COUNCILMAN, I THINK IT'S, IT'S OBVIOUSLY ADJUSTED A LITTLE OVER TIME, UM, BUT IT'S, UH, HANG ON ONE SECOND. LEMME GET TO THAT FOR YOU. SO RIGHT NOW WE HAVE, UM, TWO FLOORS COMPLETED. UH, SO WE HAVE OUR DEPARTMENT, ECONOMIC DEVELOPMENT, FINANCE, UH, SOME HUMAN RESOURCES, UM, ON TWO FLOORS, FLOORS. SO ULTIMATELY THERE WILL BE, UM, UH, 10 FLOORS, UH, OCCUPIED BY THE CITY, AND THEN EIGHT FLOORS TO TENANTS. I DON'T REMEMBER IT BEING EIGHT FLOORS, BUT, UH, YOU KNOW, I AM GETTING OLD. IT, IT'S ALWAYS BEEN EIGHT. OKAY. IT USED TO BE NINE. OKAY. BUT THEN IT REDUCED DOWN TO EIGHT. OKAY. GREAT. THANK YOU. UM, ON THE, UH, PARKING, ISN'T THAT AN ENTERPRISE FUND? YES SIR, IT IS. OKAY. SO IT'S TOTALLY SEPARATE, BLOCKED, SAVED OFF TO THE SIDE. HOW MUCH IS IN OUR ENTERPRISE FUND RIGHT NOW? UH, THE, THE ENDING BALANCE THIS YEAR WILL BE ABOUT THREE AND A HALF MILLION. OKAY. UM, WE DO PROJECT THAT, UH, NEXT YEAR WE WILL STILL BE A RECOVERY YEAR, SO WE PROBABLY WILL USE SOME OF THAT BALANCE NEXT YEAR TO, TO BALANCE THAT FUND. OKAY. BUT IT, IT IS, IT IS DECREASING. OKAY. AND ARE WE ADDING SPOTS AROUND TOWN THAT'S USING UP THAT MONEY, OR WHERE'S THAT MONEY GOING? IT, IT'S PRIMARILY INTO, UH, OPERATIONS INTO STAFF MAINTENANCE. UH, WE'RE NOT ADDING ANY MORE PARKING SPACES. OKAY. ALRIGHT. UM, I SEE MY TIME IS ALMOST OUT, MA'AM, SO THANK YOU VERY MUCH. APPRECIATE IT. THANK YOU. COUNCILMAN PERRY. COUNCILWOMAN SANDOVAL. HI, TAKE TWO. LET ME TRY THIS AGAIN. THIS IS ONE OF THE REASONS I HATE DOING THESE THINGS REMOTELY. UM, I, UM, I FEEL A LOT OLDER THAN I AM WHEN I TRY TO USE TECHNOLOGY LIKE THIS. UM, SO, UH, A COUPLE OF QUESTIONS. UM, I'LL START WITH THE, UH, 3 1 1, UM, CUSTOMER SERVICE, UH, PRESENTATION. I'M VERY EXCITED TO SEE THE IMPROVEMENTS THAT ARE BEING RECOMMENDED AS WELL AS THE, OF COURSE, EXPANSION OF STAFF THAT, THAT WAS MENTIONED TO US DURING THE, DURING THE TRIAL BUDGET. AND PAUL, I KNOW WE'VE HAD, UH, SOME GLITCHES SCHEDULING OUR, OUR UPDATE, BUT I, I DO LOOK FORWARD TO IT. UM, WHAT I'D LIKE TO HEAR ABOUT A LITTLE BIT IS WILL WE HAVE AN OPPORTUNITY, UH, WITH THE RESIDENT CONNECT PLATFORM TO BASICALLY COMPARE THE TYPES OF CALLS THAT WE GET BETWEEN 3 1 1 AND, AND THE COUNCIL OFFICE, AND THEN SEE HOW THOSE GET INTEGRATED INTO THE BROADER WORK PLAN OR BUDGET BUDGETING PROCESS OR, YOU KNOW, BOND DEVELOPMENT PROCESS OF, OF THE CITY? UM, WE HAVE AN INFORMAL PROCESS THAT WE DO AT, IN OUR COUNCIL OFFICE WHERE WE, UM, BASICALLY ASSESS, WE SURVEY AND BASED ON [02:25:01] THE TYPES OF CALLS THAT WE GET, WE, YOU KNOW, WE ADVOCATE FOR, FOR CERTAIN THINGS. UM, SO I, I'D JUST LIKE TO KNOW WHAT THAT PROCESS IS LIKE WITH 3 1 1 WITH THE ONEVIEW, AND IF THAT, CAN YOU HEAR ME? OKAY? THERE YOU GO. OKAY. SORRY. UH, IN TERMS OF THE, UM, INTERACTION, UH, WITH ONEVIEW AND 3 1 1, WHAT YOU WILL BE ABLE TO SEE IS ANY, UM, CONTACT HISTORY FROM THAT RESIDENT THAT, UM, YOU WILL BE ABLE TO SEE IT LIKE, BUT I'M NOT EXACTLY SURE WHAT, UM, THE, WHAT FURTHER INTEGRATION IN TERMS OF, OF THE, THE REASONS THAT AN INDIVIDUAL MIGHT BE CALLING THE COUNCIL OFFICE AND YOU DOCUMENTING IT AND HOW THAT WILL PLAY BACK WITH 3 1 1. WHAT YOU WILL BE ABLE TO SEE IS, UM, GET THAT RESIDENT'S CONTACT HISTORY FOR THE TYPES OF CALLS THAT THEY, THEY HAVE MADE TO 3 1 1, AND YOU WILL BE ABLE TO SEE THAT IN YOUR ONE VIEW WITH THE RESIDENT CONNECTION PLATFORM. OKAY. AND YOU IS THE NAME OF WHAT WE KNOW AS RESIDENT CONNECT. OKAY. WHAT'S BEEN CALLED RESIDENT CONNECT, OR IS THAT SOMETHING ELSE? CORRECT. NO, THAT'S THE SAME THING. I APOLOGIZE. THE RESIDENT CONNECTION PLATFORM. MM-HMM. . OKAY. THANK YOU. AND THAT'S SOMETHING THAT WE CAN'T DO RIGHT NOW? NOT AT THIS MOMENT. IT IS SCHEDULED TO GO LIVE, UH, I BELIEVE AT THE END OF THE MONTH, AT THE END OF SEPTEMBER. THAT PARTICULAR, UH, CONTRACT, HIS CONTACT HISTORY RETRIEVAL FROM THE 3 1 1 SYSTEM. SUPER. OKAY. THANK YOU. MM-HMM. . UM, MY NEXT QUESTION, UM, IT'S, IT'S MORE REALLY LIKE, UM, A COMMENT REGARDING, UH, ECONOMIC DEVELOPMENT AND THAT PRESENTATION. UM, WE DISCUSSED THE DRAFT ECONOMIC DEVELOPMENT GUIDELINES, UH, I THINK IT WAS AT THE BEGINNING OF, OF JUNE, AND WE KNOW THAT THEY'RE GONNA COME BACK FOR FINAL ADOPTION BY, UH, BY COUNCIL. UM, AT THAT TIME. UM, OR SINCE THEN WE'VE DISCUSSED POSSIBLY EXPANDING THE USE OF ECONOMIC DEVELOPMENT INCENTIVES TO SOME LEVEL OF RETAIL, UH, INCLUDING, YOU KNOW, GROCERY STORES WHERE, WHERE THERE ARE NONE OR HEALTHCARE FACILITIES WHERE THERE ARE NONE. SO I JUST, UH, WANTED TO MAKE SURE THAT, UH, WE CONTINUE TO, TO KEEP THAT IN MIND BETWEEN NOW AND, UH, THE FINAL, UH, ADOPTION OF THEM. IS THAT SOMETHING THAT'S, UH, THAT YOU'RE CURRENTLY WORKING ON? YES, MA'AM. OKAY. SUPER. OKAY. UM, THANK YOU. AND THEN, UM, I THINK THAT'S, UH, THAT'S IT FOR NOW. I THINK YOU GUYS HAVE HEARD ME, UH, TALK ABOUT PARKING FOR A LONG, LONG TIME, , AND I THINK THE LAST, THE LAST COMMENT I'LL MAKE IS, UM, UH, HIGHLY RECOMMEND THE HIGH COST OF FREE PARKING BY, UH, DON. SHOOT. THANK YOU. THANK YOU. COUNCILWOMAN SANDOVAL. COUNCILMAN REVO. ALL RIGHT. I'M READY TO TALK ABOUT PARKING SOME MORE. JOHN JACKSONS, CAN YOU TELL ME, UH, WHAT THE PARKING SITUATION IS? I CAN, UH, IN THE CITY TOWER WHEN, YOU KNOW, I GUESS WE HAVE THREE FLOORS THAT ARE EMPTY. HOW MUCH PARKING DO YOU EXPECT TO HAVE LEFT OVER RIGHT NOW? UH, PARKING AT, AT CITY TOWER HAS, HAS PICKED UP LIKE, LIKE IT HAS IN A LOT OF OUR, UM, FACILITIES. UH, CITY TOWER'S A LITTLE BIT DIFFERENT BECAUSE THAT PARKING, UH, FOR CITY TOWER GOES INTO THE PARK, THE TOWER FUND, SO IT DOESN'T SUPPORT, UH, THE PARKING OPERATIONS FUND. UM, IF YOU'RE, YOU'RE TALKING ABOUT AVAILABILITY OR HOW WE'RE GONNA SCHEDULE THAT, SO THERE WILL BE, UH, PARKING SET ASIDE FOR TENANTS, UM, LIKE IS TYPICAL IN ANY, UH, LEASE THAT INCLUDES PARKING, UH, SOME SET ASIDE FOR CITY EMPLOYEES, AND THEN WE'LL ALSO HAVE WHAT WE CALL TRANSIENT PARKING, WHICH IS PEOPLE THAT ARE COMING JUST MAYBE FOR AN HOUR OR SO TO, UH, TO VISIT NEARBY OFFICES OR, OR RETAIL. SO ONCE YOU TAKE OUT THAT PARKING FOR TENANTS AND PARKING, TAKE OUT THE PARKING FOR, FOR CITY STAFF, LIKE, UH, IS THAT PARKING THAT'S LEFT OVER PRETTY TIGHT OR DO YOU HAVE A GOOD AMOUNT AVAILABLE? ? YES, THE PRIORITY IS TO SERVICE OUR CITY STAFF AND THOSE, UM, THAT ARE TENANTS IN THE BUILDING. WE WILL HAVE SOME AVAILABILITY FOR TRANSIENT PARKING, BUT THERE WILL NOT BE A LOT NOW IN THE EVENING. THAT SPACE, THOSE SPACES WILL OPEN UP, YOU'LL BE ABLE TO ACCOMMODATE MORE PUBLIC PARKING IN THE EVENINGS, BUT DURING THE DAYTIME WE HAVE 730 SPACES AND THOSE SPACES WILL BE USED BY STAFF AND THE TENANTS IN THE BUILDING. THANK YOU, LORI. UH, YOU KNOW, THE REASON I'M ASKING IS 'CAUSE I'M REALLY INTERESTED IN, IN REDUCING BARRIERS FOR PUBLIC PARTICIPATION. AND SO I WOULD LOVE FOR US TO SEE IN THE FUTURE, AND WE BROUGHT THIS UP, WE HAD A CONVERSATION ABOUT THIS IN, UH, THE COMMUNITY HEALTH AND, UH, ENVIRONMENT AND CULTURE COMMITTEE EARLIER, I GUESS LAST WEEK, IS, UM, PROVIDING FREE PARKING [02:30:01] FOR PEOPLE IF THEY COME TO CITY HALL TO PARTICIPATE IN A MEETING TO, OR, YOU KNOW, TO SPEAK, UM, AT CITIZENS TO BE HEARD OR ANYTHING TO THAT EFFECT. YOU KNOW, I'D LIKE TO BE ABLE TO REMOVE THOSE BARRIERS. AND I KNOW THIS ISN'T A TOPIC THAT WE'RE TALKING ABOUT RIGHT NOW, BUT IN ADDITION TO THAT, UM, JUST SO YOU, SO I'M NOT JUST TALKING ABOUT FREE PARKING, BUT ALSO IN ADDITION TO THAT, I'D LIKE TO SEE US, UM, COMPENSATE PEOPLE FOR THEIR BUS PASS IF THEY TOOK A BUS OVER HERE. AND I'M JUST LOOKING TO REDUCE BARRIERS TO PEOPLE PARTICIPATING WITH THEIR GOVERNMENT. THANK YOU. THANK YOU. THANK YOU. COUNCILMAN BRAVO. THAT IS IT FOR OUR DISCUSSION THIS MORNING. WE WILL RESUME AT TWO O'CLOCK WITH MUNICIPAL COURTS AND HUMAN RESOURCES. THANKS EVERYONE. ALL RIGHT. GOOD AFTERNOON EVERYONE. WELCOME BACK. UH, WE'RE GONNA GO AHEAD AND RESUME OUR CITY COUNCIL MEETING. TIME IS 2:10 PM ON THIS 31ST DAY OF AUGUST, 2021. UH, WE HAVE A FEW MORE PRESENTATIONS TODAY, UH, ON OUR BUDGET. AND SO TO GET THINGS STARTED, LEMME TURN IT OVER TO OUR CITY MANAGER, ERIC WALSH, UM, WHO WILL INTRODUCE OUR DEPARTMENTS. ERIC. THANKS, MAYOR. UM, SO TWO DEPARTMENTS THIS AFTERNOON. WE'LL START OFF WITH HUMAN RESOURCES AND A PRESENTATION ON EMPLOYEE COMPENSATION AND BENEFITS AND OUR PLANS FOR, UH, FISCAL YEAR 22. AND THEN WE'LL TRANSITION TO, UM, MUNICIPAL COURT WHERE, UH, JUDGE ODO WILL UPDATE THE COUNCIL ON THE PROPOSED BUDGET. SO WE'LL START IT WITH RENEE. GOOD AFTERNOON, MAYOR AND COUNCIL MEMBERS. OVER THE PAST DAYS, YOU'VE BEEN REMINDED BY OUR OPERATING DEPARTMENTS SUCH AS HEALTH, NEIGHBORHOOD, FIRE, AND ECONOMIC DEVELOPMENT OF THE TREMENDOUS EFFORT DISPLAYED BY OUR CITY EMPLOYEES THIS PAST YEAR IN TAKING CARE OF OUR CITY OF SAN ANTONIO RESIDENTS. I'M RENEE FRIDA, THE INTERIM DIRECTOR OF HUMAN RESOURCES, AND I'M VERY PROUD TO BE HERE TODAY TO PRESENT A BUDGET PROPOSAL ON EMPLOYEE COMPENSATION AND BENEFITS THAT REFLECTS BOTH OUR GRATITUDE AND APPRECIATION FOR A JOB WELL DONE AND OUR CONTINUING COMMITMENT TO BEING AN EMPLOYER OF CHOICE. OUR PROPOSED BUDGET SUPPORTS THE HR DEPARTMENT'S MISSION TO ATTRACT, DEVELOP, ENGAGE, AND RETAIN A DIVERSE AND SKILLED WORKFORCE OVERSEEING THESE INITIATIVES. OUR ASSISTANT DIRECTOR OVER BENEFITS, WANDA HERD, ASSISTANT DIRECTOR OVER RECRUITMENT AND COMPENSATION, CRYSTAL STRONG AND INTERIM ASSISTANT DIRECTOR OF EMPLOYEE RELATIONS BILL PALMER. SO LET'S TAKE A LOOK AT THE EMPLOYEES WHO PROVIDE THESE CRITICAL CITY SERVICES. THE PROPOSED BUDGET FUNDS 12,867, REGULAR FULL-TIME AND PART-TIME EMPLOYEES. THE POSITION MAKEUP IS APPROXIMATELY ONE-THIRD SWORN PUBLIC SAFETY AND TWO THIRD CIVILIAN STEP PAY PLAN EMPLOYEES MAKE UP ABOUT TWO THIRDS OF THOSE CIVILIAN POSITIONS. THE OTHER THIRD CONSIST OF PROFESSIONALS, MANAGERS, AND EXECUTIVES. 9% OF OUR UNIFORMED AND 40% OF 46% OF OUR CIVILIANS, UH, ARE FEMALE. 70% OF THE OVERALL CIVILIAN WORKFORCE IS HISPANIC, 20% ANGLO AND 6% AFRICAN AMERICAN. WE HAVE FIVE GENERATIONS REPRESENTED WITHIN OUR WORKFORCE WITH 80% BEING SPLIT BETWEEN MILLENNIALS AND GEN XERS. THESE ARE THE BUDGETED RESOURCES THAT WE USE TO SUPPORT THOSE EMPLOYEES. OF THE $185 MILLION BUDGET HR BUDGET, THE VAST MAJORITY, 96%, IS IN THE EMPLOYEE BENEFITS FUND, WHICH PAYS THE CLAIMS FOR OUR SELF MU SELF-FUNDED MEDICAL CLAIMS FOR BOTH CITY AND L G C EMPLOYEES. THE REMAINDER OF THE HR BUDGET IS DIVIDED BETWEEN THE UNEMPLOYMENT FUND AND THE GENERAL FUND. WHILE THE GENERAL FUND COSTS ARE MOSTLY COMPRISED OF PERSONNEL SERVICES, THEY ALSO INCLUDE CITYWIDE BENEFITS SUCH AS THE VIA BUS PASS PROGRAM AND TUITION REIMBURSEMENT. I'D ALSO LIKE TO NOTE THAT WHILE THE HR BUDGET INCLUDES 74 AUTHORIZED POSITIONS, THERE ARE AN ADDITIONAL 39 POSITIONS FUNDED BY OUR DEPARTMENTS THROUGH THE SHARED SERVICES MODEL. THESE SHARED SERVICES EMPLOYEES RESIDE WITHIN OUR CLIENT DEPARTMENTS TO ENSURE THAT WE ARE PROVIDING HANDS-ON ASSISTANCE TO EMPLOYEES WHERE THEY WORK. THE F Y 22 PROPOSED BUDGET CONTINUES TO FUND THE BROAD RANGE OF EDUCATIONAL OPPORTUNITIES, HEALTH BENEFITS, PAID LEAVE PROGRAMS, AND OTHER EMPLOYEE BENEFITS THAT YOU SEE [02:35:01] HERE. NEW FOR F Y 22. WE WILL PROUDLY RECOGNIZE THE CONTRIBUTIONS OF LABOR LEADERS CAESAR CHAVEZ BY RENAMING THE FIRST MONDAY IN SEPTEMBER AS THE CAESAR CHAVEZ LABOR DAY HOLIDAY. THIS PAST YEAR HAS NECESSITATED HR ESTABLISHING NEW WAYS TO ASSIST CITY STAFF AND THEIR FAMILIES IN NAVIGATING AMIDST THE PANDEMIC. HR OPERATES A HOTLINE FOR EMPLOYEES SEVEN DAYS A WEEK TO ANSWER THEIR COVID RELATED QUESTIONS AND TO MANAGE CIVILIAN QUARANTINE OF EMPLOYEES. STAFF REGULARLY FOLLOWS UP WITH EVERY QUA QUARANTINED EMPLOYEE TO CHECK ON THEIR HEALTH AND WELLBEING AND TO FACILITATE THEIR SAFE RETURN TO WORK. TO DATE, 1,432 CIVILIAN EMPLOYEES HAVE TESTED POSITIVE AND ANOTHER THOUSAND HAVE BEEN QUARANTINED AS EITHER EXPERIENCING COVID LIKE SYMPTOMS OR BEING A CLOSE CONTACT TO A KNOWN POSITIVE TO HELP CURB THE SPREAD. HR PARTNERED WITH METRO HEALTH AND THE SAN ANTONIO FIRE DEPARTMENT TO HOST VACCINE CLINICS AT OUR CIVILIAN WORK SITES VACCINATING APPROXIMATELY 900 EMPLOYEES, BUT WE KNEW THAT MORE NEEDED TO BE DONE. AND ON AUGUST 11TH, CITY MANAGER ERIC WALSH ANNOUNCED EMPLOYEE VACCINE INCENTIVES. AND TO DATE, 7,500 EMPLOYEES HAVE PRESENTED FULL PROOF OF VACCINATION WITH VACCINATION CARDS CONTINUING TO COME TO HR DAILY. THIS REPRESENTS 74% OF OUR CIVILIAN WORKFORCE AND 51% OF OUR UNIFORMED. THE FIRST ROUND OF $300 INCENTIVES WILL BE PAID OUT THIS FRIDAY. HR HAS ALSO PARTNERED WITH THE FIRE DEPARTMENT TO OPEN A DEDICATED COVID TESTING FACILITY AT WOODLAWN PARK. THIS IS FOR EMPLOYEES AND THEIR FAMILIES AND PROVIDES BOTH ASYMPTOMATIC AND SYMPTOMATIC TESTING MONDAY THROUGH FRIDAY FROM EIGHT TO SIX. HAVING A DEDICATED FACILITY OFFERS CONVENIENCE AND PEACE OF MIND TO OUR CITY STAFF. OUR CIVILIAN COMPENSATION SERVES TO RECOGNIZE THE EFFORTS OF OUR CITY EMPLOYEES AMIDST A PANDEMIC, AN UNPRECEDENTED WEATHER EVENT, AND EVERY SINGLE DAY PERFORMING IMPORTANT WORK FOR OUR COMMUNITY. THE PROPOSED BUDGET INCLUDES A 4% REOCCURRING ACROSS THE BOARD, INCREASE FOR ALL CIVILIAN EMPLOYEES. IT ALSO INCLUDES A 1% ONE-TIME LUMP SUM. FINALLY, SINCE THE 4% INCREASES ALL OF OUR PAY RANGES UPWARD, THE CITY'S ENTRY WAGE WILL MOVE FROM $15 TO 1560. NOW LET'S TURN OUR ATTENTION TO BENEFITS. THIS TOO IS A GOOD NEWS STORY AND F Y 21 CIVILIAN EMPLOYEES ENJOYED A 10% REDUCTION IN MEDICAL PLAN PREMIUMS AND F Y 22, WE PROPOSE MAINTAINING THAT REDUCTION. EMPLOYEES WILL SEE NO CHANGES IN PREMIUMS OR PLAN DESIGN TO INCLUDE DEDUCTIBLE AND MAX OUT OF POCKET. AS YOU KNOW, OUR UNIFORM COMPENSATION IS GOVERNED BY THEIR RESPECTIVE COLLECTIVE BARGAINING AGREEMENTS. THE CITY IS CURRENTLY IN NEGOTIATIONS WITH THE SAN ANTONIO POLICE OFFICERS, AND UNDER THEIR AGREEMENTS EVERGREEN CLAUSE ELIGIBLE EMPLOYEES WILL RECEIVE 3% LONGEVITY AND 2% STEP INCREASES UNDER THE COLLECTIVE BARGAINING AGREEMENT CURRENTLY IN PLACE FOR FIREFIGHTERS, THEY WILL RECEIVE A 3% INCREASE BEGINNING JANUARY ONE. IN ADDITION, THEY TOO WILL RECEIVE 3% LONGEVITY AND 2% STEP INCREASES FOR THOSE WHO ARE ELIGIBLE. WE CONTINUALLY WORK TO EDUCATE OUR EMPLOYEES ON THE VALUE OF THEIR BENEFITS, BUT WITH TODAY'S COMPETITIVE JOB MARKET, IT'S IMPORTANT NOW MORE THAN EVER, THAT WE GET THAT WORD OUT TO OUR POTENTIAL CANDIDATES. OUR RECRUITMENT DIVISION UTILIZES A VARIETY OF OUTREACH TO CONNECT WITH A DIVERSE POOL OF QUALIFIED APPLICANTS TO INCLUDE HOSTING IN-PERSON AND VIRTUAL EVENTS, POSTING ON EXTERNAL JOB BOARDS, INTERVIEWING WITH LOCAL MEDIA, AND MAINTAINING AN ACTIVE SOCIAL MEDIA PRESENCE THAT INCLUDES VIDEO FEATURES AND LIVE INTERACTIVE EVENTS. THIS YEAR OUR PROPOSED BUDGET INCLUDES FUNDING TO ENGAGE A MARKETING FIRM TO HELP DEVELOP AND DEPLOY AN EMPLOYER OF CHOICE CAMPAIGN. ADDITIONALLY, WE'LL BE EXPANDING OUR PARTNERSHIP WITH THE WORKFORCE DEVELOPMENT DEPARTMENT TO CONNECT TRAIN FOR JOBS SA PARTICIPANTS TO OUR CITY JOBS. FINALLY, WITH THE SUPPORT OF OUR AFFIRMATIVE ACTION ADVISORY COMMITTEE, AND THROUGH OUR RECENTLY ADOPTED EQUITY ACTION PLAN, WE'LL CONTINUE TO PROMOTE EQUITABLE HIRING PRACTICES AND POLICIES SUCH AS THE REQUIREMENT FOR DIVERSE INTERVIEW PANELS TO ENSURE THAT FUTURE CITY LEADERS EMBRACE THESE IDEALS, ALL MANAGERIAL AND PROFESSIONAL APPLICATIONS AND INTERVIEWS WILL INCLUDE QUESTIONS ON DIVERSITY, EQUITY, AND INCLUSION. IN 2007, HUMAN [02:40:01] RESOURCES BEGAN WORKING WITH CITY EMPLOYEES AND EMPLOYEE ASSOCIATIONS TO DEVELOP THE STEP PAY PLAN. IN 2008, WE INITIATED THE STEP PAY PLAN IMPLEMENTATION THAT WOULD SPAN SIX YEARS AT A COST OF $80 MILLION. EACH PAY RANGE WAS ESTABLISHED BASED ON MARKET DATA AND HAD 10 STEPS BETWEEN THE MINIMUM AND MAXIMUM OF THE RANGE. AT THE TIME OF FULL IMPLEMENTATION. IN F Y 13, OUR LOWEST ENTRY WAGE WAS 1108. BY CONTINUING TO INCREASE OUR MINIMUM ENTRY WAGE, WE'VE RENDERED THE LOWER STEPS IRRELEVANT, AND TODAY OUR RANGES HAVE BETWEEN THREE AND SEVEN STEPS. STAYING COMPETITIVE IN THE LABOR MARKET REQUIRES THAT WE CONTINUALLY EVALUATE OUR TOTAL COMPENSATION. NEXT FISCAL YEAR, WE'LL BEGIN TO WORK TO DEVELOP A REVISED STEP PAY PLAN TO BE PRESENTED AS PART OF THE F Y 23 BUDGET. OUR EFFORTS WILL FOCUS ON MARKET COMPETITIVE WAGES, ENSURING THE APPROPRIATE NUMBER OF STEPS, ADDRESSING COMPRESSION BETWEEN RANGES AND SUPERVISORS AND SUBORDINATES, AND ENSURING THAT WE ARE APPROPRIATELY REWARDING TENURE AND LONGEVITY. AFTER BUDGET ADOPTION, WE'LL KICK OFF THE STEP PAY PLAN REVISIONS BY SOLICITING FEEDBACK FROM AT LEAST 50% OF OUR CIVILIAN WORKFORCE. WE WILL BEGIN BY RECEIVING INPUT THROUGH THE EMPLOYEE MANAGEMENT COMMITTEE AND THE 5% OF CIVILIAN EMPLOYEES THAT BELONG TO OUR FIVE CIVILIAN EMPLOYEE ASSOCIATIONS. WE'LL EXPAND FROM THERE, PERFORMING SALARY SURVEYS AND HOSTING FOCUS GROUPS OUT WITHIN OUR CITY DEPARTMENTS. NEXT, WE WILL UNDERTAKE A JOB MARKET REVIEW, AND FINALLY, BY SPRING AND IN TIME FOR OUR FIVE-YEAR FORECAST, WE WILL BE, WE WILL BE DEVELOPING A PROPOSAL TO INCLUDE ANTICIPATED COSTS AND A RECOMMENDED IMPLEMENTATION PLAN. IN THIS ERA OF UNCERTAINTY, MAYA ANGELOU'S WORDS RING TRUE. PEOPLE WILL FORGET WHAT YOU SAID. PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL. BY TAKING CARE OF OUR EMPLOYEES AND THEIR FAMILIES, WE ARE ENSURING THESE EMPLOYEES ARE FREE TO FOCUS. I SORRY, TO FOCUS ON THE JOB AT HAND, PROVIDING EXCELLENCE IN CITY SERVICE, SERVICE THAT IMPACTS OUR COMMUNITY AND ORGANIZATION AS A WHOLE. WITH THAT, I'LL TURN IT OVER TO MUNICIPAL COURTS. GOOD AFTERNOON, MAYOR AND CITY COUNCIL. THANK YOU FOR THE OPPORTUNITY TO ADDRESS YOU THIS AFTERNOON. MY NAME IS CARLO BLEO. I AM THE PRESIDING JUDGE OF THE SAN ANTONIO MUNICIPAL COURT. I HAVE NOT HAD THE OPPORTUNITY TO MEET SOME OF THE NEW COUNCIL MEMBERS, AND I'M LOOKING FORWARD TO DOING THAT SOON. I WOULD ALSO LIKE TO AN EXTEND AN INVITATION TO ALL OF YOU TO VISIT THE COURT WHENEVER YOUR SCHEDULE PERMITS. I, ALONG WITH, UH, MUNICIPAL COURT CLERK, FRED GARCIA, WILL BE DISCUSSING THE COURT'S ACHIEVEMENTS OVER THE LAST YEAR AS WELL AS THE GOALS FOR THE COURT FOR THE COMING YEAR. MUNICIPAL COURT OPERATES AS THE JUDICIAL BRANCH FOR THE CITY OF SAN ANTONIO. ONE OF THE MAIN, ONE OF THE COURT'S MAIN PRIORITIES IS THE SAFETY OF THE COMMUNITY. BUT IN ADDITION TO THAT, COURT STAFF AND JUDGES STRIVE TO ENSURE THAT EVERY COURT PARTICIPANT, WHETHER APPEARING IN PERSON OR VIRTUALLY, IS TREATED WITH DIGNITY AND RESPECT, THAT EVERYONE HAS AN OPPORTUNITY TO TELL THEIR SIDE OF THE STORY, AND THAT COURT USERS TRUST THAT THE JUDGES ARE GUIDED BY UNBIASED AND TRANSPARENT REASONING AND THAT THEY FEEL LIKE THEY WERE TREATED FAIRLY. I DO WANNA EMPHASIZE THAT WITHOUT COMP COMPROMISING PUBLIC SAFETY, THE JUDGES AND STAFF HAVE SHOWN A GREAT DEAL OF EMPATHY AND COMPASSION OVER THE LAST YEAR AND A HALF. WHAT IS COMMONLY HEARD AT THE COURT IS INDIVIDUAL CASES, INDIVIDUAL JUSTICE. THERE HAVE BEEN [02:45:01] MANY CHANGES AT THE COURT OVER THE LAST YEAR AND A HALF, AND I DON'T WANNA DWELL ON THAT TOO MUCH. BUT IN ADDITION TO THE GUIDELINES SET FORTH BY THE C D C AND METRO HEALTH, THE GOVERNOR'S DISASTER DECLARATION TRIGGERED THE TEXAS SUPREME COURT TO ISSUE EMERGENCY ORDERS, WHICH THE COURT CONTINUES TO FOLLOW. SOME OF THE CHANGES THAT WE HAVE SEEN HAVE BEEN RULES THAT RULES AND DEADLINES THAT HAVE BEEN ALTERED. THERE WAS A PERIOD WHEN WHERE IN-PERSON HEARINGS WERE NOT ALLOWED. JURY TRIALS WERE SUSPENDED, AND COURTS WERE INSTRUCTED TO USE ALL REASONABLE EFFORTS TO CONDUCT PROCEEDINGS REMOTELY. DESPITE THESE CHANGES AND UNCERTAINTY, THE COURT HAS CONTINUED TO OPERATE AND ADJUDICATE CASES DAILY. AS THE RULES RELAXED AND WITH AN EMPHASIS ON SAFETY FOR THE COMMUNITY, THE COURT BEGAN OFFERING RESIDENTS THE OPTION TO APPEAR IN PERSON OR REMOTELY. THE COURT HAS FOUND THAT THESE REMOTE SERVICES NOT ONLY PROVIDE GREATER ACCESS TO JUSTICE FOR RESIDENTS, BUT VULNERABLE INDIVIDUALS HAVE A MEANS TO CONTACT THE COURT WITHOUT THE FEAR OF EXPOSURE TO C OVID 19. THE SAN ANTONIO MUNICIPAL COURT HAS JURISDICTION OVER CLASS C FINE ONLY MISDEMEANORS. THESE ARE CRIMINAL AND CIVIL CASES UNDER STATE LAW AND BY CITY ORDINANCE. THE MAJORITY OF THE CASES FILED AT MUNICIPAL COURT ARE TRAFFIC VIOLATIONS. THE COURT ALSO OP PRESIDES OVER CIVIL AND PARKING VIOLATIONS. THE COURT ALSO OPERATES A 24 HOUR SEVEN DAY A WEEK MAGISTRATE COURT WILL I, WHICH I WILL DISCUSS AGAIN SHORTLY. LAST YEAR, THE COURT QUICKLY TOOK THE CHALLENGE OF ADDING REMOTE SERVICES. VIRTUAL SERVICES WERE NOT IN EXISTENCE IN FISCAL YEAR 19, BUT WERE CREATED TO COMPLY WITH THE SUPREME COURT'S EMERGENCY ORDER TO USE ALL REASONABLE EFFORTS TO CONDUCT PROCEEDINGS REMOTELY. AND AS YOU CAN SEE FROM THIS, FROM THE CHART ON THE RIGHT, WITH THE EXCEPTION OF EMAIL ACCESSIBILITY, THE VIRTUAL SERVICES IN RED, UH, WERE CREATED LAST YEAR. AS A RESULT IN PERSON APPEARANCES HAVE DROPPED, AS YOU CAN SEE FROM THE CHART ON THE LEFT IN FISCAL YEAR 21. BUT THERE HAS BEEN AN OVERALL INCREASE IN COURT APPEARANCES DUE TO THE AVAILABILITY OF REMOTE OPTIONS THAT ARE OFFERED AT THE COURT. THE COURT HAS BEEN VERY PROACTIVE IN REACHING OUT TO THE COMMUNITY. WE WANNA ENSURE THAT RESIDENTS KNOW OF ALL THE OPTIONS THAT ARE AVAILABLE TO THEM WHEN THEY RECEIVE A CITATION. THE COURT SENDS SEVERAL REMINDERS TO RESIDENTS REMINDING OF THEM OF THEIR INITIAL APPEARANCE. UM, THERE'S NOTICES THAT GO OUT FOR MISSED COURT DATES AND ALSO NOTIFICATIONS THAT WARRANTS HAVE BEEN ISSUED. WE ARE USING AT THE COURT, WE ARE USING DIFFERENT METHODS TO COMMUNICATE WITH CONSTITUENTS, INCLUDING POSTCARDS, LETTERS, EMAILS, AND WE ARE VERY EXCITED THAT SOON WE WILL BE USING TEXT MESSAGING. THE SAN ANTONIO MAGISTRATE COURT OPERATES 24 HOURS A DAY, SEVEN DAYS A WEEK. AS I MENTIONED EARLIER, JUDGES MAGISTRATE ARRESTED INDIVIDUAL ARRESTED PERSONS FOR HIGHER LEVEL OFFENSES PUNISHABLE BY JAIL TIME. MOST INDIVIDUALS ARE CHARGED WITH CLASS B MISDEMEANOR OFFENSES UP TO FIRST DEGREE FELONIES, INCLUDING CAPITAL MURDER. THE COURT HANDLES ALL MAGISTRATE SERVICES FOR SS A P D, PARK POLICE, AIRPORT POLICE, AND D P S. MAGISTRATION OR INITIAL APPEARANCE INVOLVES THE FINDING OF PROBABLE CAUSE TO FURTHER DETAIN AN DETAIN, AN INDIVIDUAL IF PROBABLE CAUSE IS FOUND. ARRESTED. INDIVIDUALS ARE INFORMED OF THEIR PENDING CHARGES, EXPLAIN THEIR RIGHTS, THEIR BAIL AMOUNT IS SET, AND BOND CONDITIONS, IF ANY, ARE ORDERED. MAGISTRATES, AS YOU CAN SEE FROM THE RITZ BY TYPE AT THE BOTTOM. MAGISTRATES ALSO HAVE THE AUTHORITY TO ISSUE ORDERS OF EMERGENCY PROTECTION, SEARCH WARRANTS, ARREST WARRANTS, D W I, BLOOD DRAWS AND EMERGENCY DETENTION ORDERS AMONG, UH, OTHER, OTHER, UH, WRIT AND ORDERS. THE MAG COURT HAS WAS RECENTLY DESIGNATED A JUVENILE PROCESSING OFFICE. IT IS THE ONLY JUVENILE PROCESSING OFFICE WHICH IS STAFFED 24 HOURS A DAY, SEVEN DAYS A WEEK, UH, IN ALL OF BEAR COUNTY. THE COURT'S TRUANCY INTERVENTION AND PROVO AND PREVENTION PROGRAM SERVES ALL OF BEAR COUNTY. THE JUVENILE CASE MANAGERS CURRENTLY SUPPORT SEVEN SCHOOL DISTRICTS AND [02:50:01] FOUR CHARTER SCHOOLS. THE JCMS PROVIDE SUPPORT TO THE SCHOOLS TO GET STUDENTS AND GUARDIANS BACK ON TRACK WITH SCHOOL ENGAGEMENT. THE JCMS WORK WITH FAMILIES TO DETERMINE IF THERE ARE ANY UNDERLYING ISSUES THAT ARE CAUSING A STUDENT TO BE TRUANT. IF SOCIAL SERVICES ARE REQUIRED, THEN STUDENTS IN THEIR FAMILIES ARE REFERRED TO THE APPROPRIATE AGENCIES. THIS CHART REFLECTS AN ESCALATION OF, OF INVOLVEMENT BY THE COURT. JCMS WORK WITH THE SCHOOLS FIRST BY HAVING AN INFORMAL MEETING WITH THE STUDENTS AND, AND THEIR GUARDIANS. IF PROBLEMS PERSIST, THE NEXT STEPS ARE SCHOOL FORUMS AND THEN MEDIATION WITH THE JUDGE. AS I MENTIONED EARLIER, THE MAJORITY OF THE CASES FILED AT THE COURT ARE TRAFFIC VIOLATIONS, BUT SIMILAR TO WHAT WE ARE SEEING WITH OTHER LOCAL HAVE IN DOMESTIC VIOLENCE CASES HAVE INCREASED BECAUSE THESE CASES ARE IMPORTANT TO THE COURT AND TO THE COMMUNITY. THE COURT HAS ADDED ADDITIONAL STAFF TO SUPPORT INDIVIDUALS WHO HAVE BEEN PLACED ON DEFERRED DISPOSITION. THE JUDGE AND STAFF ARE MAKING MORE CONTACT OUTREACH AND SENDING REMINDERS. WE ARE TRYING TO GIVE THESE INDIVIDUALS THE RESOURCES AND ASSISTANCE TO ENABLE THEM TO BE SUCCESSFUL DURING THEIR DEFERRAL PERIOD. AND TO ACKNOWLEDGE DOMESTIC VIOLENCE AWARENESS MONTH IN OCTOBER, THE COURT HAS SCHEDULED A DOMESTIC VIOLENCE WARRANT RESOLUTION CAMPAIGN AGAIN THIS YEAR. THE CAMPAIGN WILL RUN FROM OCTOBER 4TH TO OCTOBER 15TH. I APPRECIATE YOUR TIME. UM, THIS TIME I'M GONNA TURN IT OVER TO, UM, MUNICIPAL COURT CLERK, FRED GARCIA. THANK YOU. GOOD AFTERNOON, MAYOR AND COUNSEL. MY NAME IS FRED GARCIA. I'M AT MISS. I'M THE MUNICIPAL COURT, THE MUNICIPAL COURT CLERK FOR THE MUNICIPAL COURT. IT'S A PLEASURE TO PRESENT THIS PROPOSED BUDGET ALONG WITH JUDGE OTO FOR OUR FISCAL YEAR, UH, 22 PROPOSED BUDGET. AS THIS SLIDE INDICATES, THE PROPOSED BUDGET, UH, ALLOCATION FOR MUNICIPAL COURT IS $14.5 MILLION. OF THAT $11.9 MILLION IS FROM THE GENERAL FUND, UH, AND THAT GENERAL FUND WILL SUPPORT OUR COURT OPERATIONS. THE COURT ALSO MANAGES THREE SPECIAL REVENUE FUNDS, THE SECURITY FUND TECHNOLOGY FUND, TRUANCY PREVENTION INTERVENTION FUND, AND THESE ARE OUR LOCAL COURT. COSTS ARE COLLECTED ON CRIMINAL AND MUNICIPAL VIOLATIONS, AND THE MONIES COLLECTED DEPOSITS TO THESE FUNDS. THE SECURITY FUND SUPPORTS COURTHOUSE SECURITY. THE TECHNOLOGY FUND SUPPORTS, UH, OUR CASE MANAGEMENT SYSTEM, THE TRUANCY AND TRUANCY GRANT FUNDS, THE JUVENILE SERVICE AND THE JUVENILE CASE MANAGER PROGRAM. AS THE SLIDE INDICATES, OUR PROPOSED POSITION COUNT IS 155 POSITIONS. IT'S FOUR LESS FROM LAST FISCAL YEAR. UH, THREE ARE COMING FROM THE REDUCTIONS COMING FROM THE GENERAL FUND AND ONE FROM THE, UH, THE GRANTS AS JUDGE BLATO INDICATED, UH, UH, WE HAVE CREATED NEW SERVICE DELIVERIES AS OUR RESPONSE TO C OVID 19 PANDEMIC. OUR JUDGES AND STAFF HAVE EMBRACED THE REIMAGINING OF OUR COURT SERVICES DELIVERIES TO SERVE OUR COURT USERS INTO THE 21ST CENTURY, AND WE DEVELOP OUR FISCAL YEAR 22 WORK PLAN. TO THAT END, THE COURT VOICES OBJECTIVE, UH, WE ARE EXCITED TO BE ONE OF 12 COURTS CHOSEN NATIONWIDE TO PARTICIPATE IN A PILOT PROGRAM TO DETERMINE BOTH EXTERNAL AND INTERNAL COURT USERS' DESIRE FOR FUTURE METHODS OF COURT SERVICES DELIVERIES. WE ARE CAPTURING REAL TIME DATA THROUGH VARIOUS SURVEY METHODS AND WE'LL ANALYZE THE RESULTS AT THE CONCLUSION OF THE PILOT PROGRAM. AFTER EVALUATION OF DATA, WE'LL BE OPERATIONALIZE THE FINDINGS AND ADJUST OUR PROGRAMS AND SERVICE DELIVERIES TO MEET THE NEEDS OF OUR COURT USERS. THE TIME TO DISPOSITION, CASE CLEARANCE RATE, TRIAL DATE CERTAINTIES, THOSE ARE NATIONAL PERFORMANCE STANDARDS, WHICH THE COURT HAS ADOPTED TO HELP THE COURT SET GOALS AS WELL AS UNDERSTAND AND MANAGE THE ORGANIZATIONAL PERFORMANCE. WITH PERFORMANCE INDICATORS IN PLACE, THE JUDGES AND OUR STAFF CAN GAUGE HOW WELL THE COURT HAS ACHIEVED BASIC GOALS SUCH AS ACCESS AND FAIRNESS, TIMELINESS AND MANAGERIAL EFFECTIVENESS. OUR ONLINE OBJECTIVES, ONLINE SERVICES OBJECTIVES. WE ARE COLLABORATING WITH I T S D TO REDESIGN OUR WEBSITE WITH THE COURT USER CENTER DESIGN TO BUILD TRUST [02:55:01] QUALITY INCLUSIVITY IN THE MANNER TO EXCEED THE EXPECTATION OF OUR RESIDENTS AND OUR STAFF. THIS APPROACH WILL HELP REDUCE BARRIERS AND INCREASE ACCESS TO UNDERSERVED COMMUNITIES, AS WELL AS IMPROVE OVERALL CUSTOMER SATISFACTION AS WE CONTINUE TO ADJUST OUR PROGRAMS TO MEET THE NEEDS OF THE COURT USERS. WE FOUND EFFICIENCIES IN CONSOLIDATE OUR DATA ENTRY SECTION WITH OUR, OUR CENTRAL FILING SECTION. THE NEW NEW GROUP IS CALLED COURT RECORDS AND FILINGS. THIS CONTINUED CROSS TRAINING OF STAFF HAS CREATED COURT GENERALISTS AND WE FIND THAT BETTER SERVES INDIVIDUALS SEEKING COURT SERVICES. THE COURT HAS PARTNERED WITH THE EQUITY OFFICE AND HAS TRAINED FOR EQUITY TRAINERS AND A CITYWIDE EQUITY COMMITTEE MEMBER TO ADVANCE EQUITY ISSUES INITIATIVES TO BOTH OUR EMPLOYEES AND PROGRAM DELIVERIES TO OUR COURT USERS. SUBJECT TO COUNCIL'S APPROVAL, WE'RE EXCITED TO ANNOUNCE THAT THE COURT IS COLLABORATING WITH I T S D FINANCE LIBRARY NEIGHBORHOOD HOUSING SERVICES TO PROVIDE A STATE-OF-THE-ART, UH, CITYWIDE CARD PRESENT KIOSK. WE WILL LEVERAGE TECHNOLOGY TO EXPAND CITY SERVICES FROM MULTIPLE CITY DEPARTMENTS TO A SINGLE KIOSK. THE GOALS ACQUIRE UP TO 10 KIOSKS, UH, SPREAD ACROSS THE CITY, WHICH WILL ALLOW US TO PROVIDE MARGINALIZED AND VULNERABLE POPULATIONS WITH CITY SERVICES IN THE AREAS OF WHICH THEY LIVE. SO IN ESSENCE, AN INDIVIDUAL CAN GO UP TO A KIOSK, UH, RECEIVE COURT SERVICES, SPEAK TO A JUDGE TO RESOLVE THEIR CITATION, AND GO TO THAT SAME KIOSK TO, UH, WORK WITH THE NEIGHBORHOOD HOUSING DEPARTMENT PROGRAM FOR FOR LEGAL SERVICES. IN IN PARTNERSHIP PARTNERSHIP WITH HR, WE DEVELOP A TOOL TO HELP EMPLOYEES AND SUPERVISORS CAPTURE THE TOTALITY OF EMPLOYEES PERFORMANCE DURING THE FISCAL YEAR. THIS ALLOWS ENGAGED CONVERSATIONS TO IDENTIFY BEST PRACTICES SKILLS AND CONTRIBUTION CONTRIBUTION EMPLOYEES HAVE MADE TO THE COURT'S GOALS. AS JUDGE OTO INDICATED, WE ARE GONNA HAVE A WARRANT RESOLUTION CAMPAIGN, UH, OCTOBER 4TH THROUGH THE 15TH. WE HAD ALSO SCHEDULED TO HAVE JURY TRIALS SCHEDULED, UH, AT THE END OF THE MONTH, UH, ON FAMILY VIOLENCE CASES. HOWEVER, AS SHE INDICATED TO YOU THAT CURRENTLY THERE'S A SUSPENSION OF JURY TRIALS IN BEXAR COUNTY. THE CON WE, WE PLAN TO CREATE A CONTINUOUS IMPROVEMENT TEAM. THE CREATION OF THE TEAM WILL ALIGN THE MISSILE COURT'S JUSTICE PRACTICES AND OVERALL PERFORMANCE AND SERVICE DELIVERIES WITH THE NATIONAL CENTER OF STATE COURT'S TRIAL COURT PERFORMANCE STANDARDS, AS WELL AS THE TEXAS OFFICE OF COURT ADMINISTRATION CENTERS FOR EXCELLENCE PERFORMANCE AREAS, WHICH WOULD ADVANCE THE COURT'S EFFORTS TO BE A HIGH VOLUME AND HIGH PERFORMING COURT. WE'LL UTILIZE INTERNAL AND EXTERNAL RESOURCES TO PERFORM DATA ANALYTICS, WHICH WILL INFORM OUR, AND ENHANCE OUR CORE PERFORMANCE AND THE PURPOSES AND RESPONSIBILITIES OF COURTS. WE'RE EXCITED. THE JUDGE, UH, LETTA HAS RECENTLY LAUNCHED A SAN ANTONIO ROAD READY DOCKET, AND THAT, UH, IS, IT'S A TARGET INDIVIDUALS BETWEEN THE AGES OF 17 AND 24 WHO RECEIVE A TICKET FOR OPERATING MOTOR VEHICLE WITHOUT A LICENSE. WE FIND THAT THAT POPULATION IS HIGH IN, IN, IN SAN ANTONIO, AND SHE WISHED TO ADDRESS THAT TO HELP THEM, UH, RESOLVE THOSE ISSUES. SO WE HAVE A SHORT VIDEO FROM CASE THAT, UH, THAT EXPLAINS THE, THE, THE PROGRAM YOU CAN WATCH RIGHT NOW, NEW AT SIX, THE SAN ANTONIO MUNICIPAL COURT HAS CREATED A NEW SPECIALIZED COURT DOCKET THAT IS TARGETING YOUNG UNLICENSED DRIVERS. ERICA HERNANDEZ STOPPED BY THE SA ROAD READY COURT TO EXPLAIN HOW THIS WORKS. FROM JULY, 2020 TO JULY, 2021, ROUGHLY 17,400 TICKETS WERE GIVEN TO PEOPLE FOR DRIVING WITH AN INVALID DRIVER'S LICENSE OR NO LICENSE AT ALL. OF THOSE TICKETED DRIVERS, ABOUT 29% WERE BETWEEN THE AGES OF 17 TO 24. IT'S A SIGNIFICANT AMOUNT OF INDIVIDUALS THAT ARE DRIVING WITHOUT A DRIVER'S LICENSE IN THAT AGE GROUP. PRESIDING JUDGE CARLA ODO HAS HELPED PUT TOGETHER SA ROAD READY COURT FOR YOUNG DRIVERS, AND IT OFFICIALLY LAUNCHED ON JULY 15TH. THE ULTIMATE GOAL OF THIS COURT IS TO NOT ONLY PROVIDE RESOURCES, BUT ALSO TO REDUCE THE AMOUNT OF UNLICENSED DRIVERS ON SAN ANTONIO ROADWAYS. WHAT WE'VE DONE WITH THIS ESSAY, ROAD READY COURT IS CREATED A MORE STRUCTURED PROGRAM. IT IS A DEFERRED DISPOSITION, WHICH IS, IS SIMILAR TO A PROBATION, AND IT CONTAINS TIMELINES THAT INDIVIDUALS NEED TO COMPLETE CERTAIN REQUIREMENTS. THE DOCKET FOR THIS COURT IS HEARD EVERY THURSDAY, TICKETED INDIVIDUALS MEET WITH THE JUDGE, AND THEN A TIMELINE IS LAID OUT. THAT INCLUDES DRIVER'S EDUCATION COURSES. IT USUALLY TAKES ABOUT [03:00:01] SIX MONTHS TO COMPLETE. ULTIMATELY, WE WOULD LIKE TO EXPAND THIS PROGRAM, BUT SINCE THERE'S SUCH A SIGNIFICANT NUMBER OF DRIVERS IN THIS AGE GROUP THAT ARE INVOLVED IN MOTOR VEHICLE ACCIDENTS, THAT'S WHY WE REALLY WANTED TO TARGET THIS GROUP FIRST. ERICA HERNANDEZ CASE AT 12 NEWS. SO WE'RE VERY EXCITED ABOUT THIS PROGRAM AND, AND HOPE THAT IT'D BE SUCCESSFUL IN THE RESOLUTION AND WE CAN COME BACK NEXT YEAR AND REPORT ON ITS PROGRESS. SOME OF THE HIGHLIGHTS OF THE HORIZON, WE HAVE A NUMBER OF PLANNED EVENTS THROUGHOUT THE YEAR TO PROVIDE OUTREACH AND EDUCATIONAL, UH, EDUCATION ON THE LAW, DISTRACTED DRIVING, PEDESTRIAN SAFETY AND TRAFFIC SAFETY. WE'LL START OFF THE YEAR WITH OUR ANNUAL, UH, STATEWIDE CELEBRATION OF MISSILE COURTS WEEK. WE'RE PARTNERING WITH, UH, OTHER CITY DEPARTMENTS, INCLUDING POLICE, METRO HEALTH PARKS AND RECREATION LIBRARY AND HUMAN SERVICES TO HIGHLIGHT THE COURT'S PURPOSE IN CITY GOVERNMENT AND IMPORTANCE OF TRAFFIC, PEDESTRIAN SAFETY. SOME OF THE OUTSIDE AGENCIES THAT WE ARE PARTNERING, PARTNERING WITH THROUGH FOR THE WEEKLONG EVENTS IS TXDOT VISION ZERO AND MOTHERS AGAINST DRUNK DRIVING THE SCHOOL OUTREACH. WE HAVE BEGUN DISCUSSIONS WITH, WITH PARTNERSHIPS WITH THE SCHOOL DISTRICTS AND OUR JUDGES AND JUVENILE CASE MANAGERS WILL BE VISITING SCHOOLS, WHETHER IN PERSON OR VIRTUALLY TO EDUCATE STUDENTS ON THE LAW AND PEDESTRIAN SAFETY. WITH REGARDS TO OUR HOMELESS POPULATION ENGAGEMENT, WE BE, WE'VE BEGUN DISCUSSIONS WITH THE HUMAN SERVICES DEPARTMENT, HAVEN FOR HOPE AND THEIR PARTNERS TO HAVE A COMMUNITY COURT DOCKETS AT THE HAVEN CAMPUS. THIS WILL ALLOW US TO COLLABORATE WITH THESE AGENCIES THAT HAVE ESTABLISHED RELATIONSHIPS WITH THE HOMELESS POPULATION AND ALLOW US TO HELP RESOLVE THEIR OUTSTANDING QUALITY OF LIFE OFFENSES AND TO ADDRESS THEIR UNDERLYING UH, ISSUES. FOR FISCAL YEAR 22, THE COURT IS ADOPTING THESE PERFORMANCE MEASURES TO BE AN INTEGRAL PART OF OUR PRACTICES SO THAT WE CAN PROVIDE ACCESS TO JUSTICE, REDUCE DELAY, AND ENSURE FAIRNESS IN OUR PRACTICES. THE CLEARANCE RATE EXAMINES MEASURE EXAMINES COURT PRODUCTIVITY IN KEEPING CURRENT WITH THE INCOMING CASE FLOW. THE MAGISTRATION TIME INTAKE TO MAGISTRATION MEASURE MEASURES THE TIMELINESS OF THE WAY WE PROCESS MAGISTRATION OF INDIVIDUALS ARRESTED FOR CRIMES. THE TRUANT STUDENT REFERRAL, UH, UH, MEASURE MEASURES HOW WELL OUR JU JU JUVENILE CASE MANAGERS PROVIDE TRUANCY INTERVENTION MEASURES TO VERIFY MINIMIZE MEDIATION REFERRALS, THE AGE OF ACTIVE PENDING CASE LOAD MEASURES AT THE TIMELINESS AND THE AMOUNT OF TIME CASES HAVE BEEN PENDING OR AWAITING RESOLUTION. AND FINALLY, THROUGH RELIABILITY, INTEGRITY OF CASE FILES, MEASURES THE RELIABILITY AND ACCURACY OF CASE FILE SYSTEMS, WHICH IS FUNDAMENTAL TO THE EFFECTIVENESS OF OUR DAY-TO-DAY COURT OPERATIONS. ALL THESE MEASURES WILL HELP US MONITOR THE OVERALL HEALTH OF OUR COURT PRACTICES TO ENSURE PROPER ACCESS TO JUSTICE BY OUR COURT USERS. THIS CONCLUDES OUR PRESENTATION, AND JUDGE BLATO AND I WILL BE, UH, HERE TO ANSWER ANY QUESTIONS YOU MAY HAVE. THANK YOU. THANK YOU VERY MUCH, UH, FRED AND, AND, UH, JUDGE BLATO FOR THE PRESENTATION, UM, AND ALSO FOR, UH, YOUR FLEXIBILITY THROUGH A PRETTY CHALLENGING YEAR. UM, I ALSO WANNA THANK RENEE FOR A GOOD PRESENTATION THAT A LOT OF US UP HERE, UH, HAVE BEEN WAITING FOR AN OPPORTUNITY TO GET OUR, UH, CITY EMPLOYEES WHO'VE BEEN THROUGH A LOT, UH, BACK TO WHOLE, AND ALSO MOVING ON AND UP IN THEIR OWN, UH, TRAJECTORY WITHIN THE CITY ORGANIZATION. WE VALUE THEM TREMENDOUSLY IN THE WORK THAT THEY DO, UH, EVEN WITHOUT SO MUCH FANFARE, BUT REALIZING THAT, UH, THEY WERE ALL ESSENTIAL, UH, AS WE WORKED THROUGH THIS PANDEMIC AND HAVE FACED A LOT OF, UM, CHALLENGES THEMSELVES. I'M NOT GONNA BELABOR, UH, MY POINTS HERE. LET ME GET RIGHT INTO THE CONVERSATION. LEMME START WITH OUR MUNICIPAL, UH, COURT ADVISORY COMMITTEE CHAIR. UH, COUNCIL MEMBER KEO HDA. THANK YOU, MAYOR. JUDGE EVA, THANK YOU FOR YOUR DILIGENCE AND HARD WORK. OUR MUNICIPAL COURTS HAVE BEEN THROUGH A LOT IN THE LAST YEAR AND A HALF, UM, BUT YOU'VE EFFECTIVELY PIVOTED AND SUCCESSFULLY STEERED THE SHIP. SO WE THANK YOU AS OUR MUNICIPAL COURT COMMITTEE. UM, AND I'M ESPECIALLY APPRECIATIVE OF THE CONTACTLESS KIOSKS, THE WAY YOU PIVOTED DURING THE PANDEMIC, AND MADE SURE THAT THERE WAS AS MANY OPPORTUNITIES AS POSSIBLE FOR OUR, OUR RESIDENTS TO BE ABLE TO TAKE CARE OF THEIR MUNICIPAL COURT BUSINESS. UH, AND SO I THINK THAT THAT WAS REALLY HELPFUL. UM, THE DASHBOARD THAT YOU SET UP HAS BEEN VERY HELPFUL. UM, AND I WOULD LIKE TO SEE YOU TO CONTINUE TO, TO EXPAND THE DASHBOARD AS JUST AS YOU KNOW, DIFFERENT NEEDS ARISE. I DO HAVE SOME QUESTIONS ABOUT YOUR CLEARANCE RATES FOR [03:05:01] CRIMINAL AND CIVIL FILINGS. HAS, HAVE YOU HAD AN INCREASE IN THE RATE OF CLEARANCES GETTING THOSE CASES THROUGH? I KNOW THAT, YOU KNOW, WE'VE, WE'VE DISCUSSED THAT MUNICIPAL COURT DOESN'T HAVE, UM, THE SAME KIND OF JURISDICTION, CRADLE TO GRAVE, UH, BUT AS YOU DISSEMINATE THE, THE WORK ARE IS, ARE THE CLEARANCE RATES INCREASING OVERALL AS A COURT? YES, THEY ARE. THEY'RE, THEY ARE INCREASING. UH, YOU KNOW, OF COURSE THEY'RE NOT AS HIGH AS WE'D LIKE FOR THEM TO BE RIGHT NOW, BUT WE ARE MAKING EVERY EFFORT TO, UH, CONTACT INDIVIDUALS, HAVE THEM COME INTO COURT SO THAT WE CAN INCREASE THOSE, THOSE CLEARANCE RATES. YEAH. THAT DOES SPEAK TO THE HEALTH OF THE COURT. HOW ARE YOU MOVING THOSE CASES ALONG? WHAT DO YOU, WHAT, WHAT TACTICS HAVE YOU TAKEN? AS I MENTIONED BEFORE, WE, WE ARE, UH, COMMUNICATING WITH, WITH RESIDENTS QUITE A BIT. WE, WHEN, IF RESIDENTS DO COME TO COURT AND WE HAVE AN EMAIL ADDRESS ON FILE, WE TRY TO USE ELECTRONIC, UM, NOTIFICATIONS AS MUCH AS POSSIBLE. IF WE DON'T HAVE THAT ON FILE, WE WILL SEND THEM A POSTCARD. WE WILL SEND THEM A LETTER. UM, SOME OF OUR STAFF HAS EVEN, UH, IS EVEN MAKING PHONE CALLS TO TRY TO GET INDIVIDUALS INTO, JUST TO COMMUNICATE WITH THE COURT. JUST TO COMMUNICATE WITH THE COURT. GREAT. THINK FRED HAS SOMETHING TO ADD. I'M SORRY. GOT SOME, OH, YOU HAVE SOME STATS. YOU WANNA GO AHEAD AND FRED HAS SOME STATS I CAN'T READ. IT'S FINE, BECAUSE IT'S REALLY SMALL. OKAY. , COUNCIL COUNCILWOMAN. SO CURRENTLY OUR, OUR, WE, WE SEPARATE OUR CLEARANCE RATES BY CRIMINAL FILINGS AND, AND CIVIL FILINGS. MM-HMM. . SO CURRENTLY THE CRIMINAL FILINGS, UH, CLEARANCE RATE IS 82%. THE CIVIL FILINGS IS 119%, WHICH IS AN OVERALL OF 92%. SO ONE OF THE GOALS THAT WE HAVE FOR NEXT FISCAL YEAR IS TO INCREASE THAT BY 7%. BY 7%. OKAY. THANK YOU. UM, ACTUALLY, THAT, THAT WAS ALL I HAD FOR YOU, JUDGE, BUT I, I, AGAIN, I APPRECIATE IT. I KNOW THAT, UM, YOU, YOU REALLY HAD TO DO A LOT OF WORK EVEN BEFORE THE PANDEMIC TO CLEAN UP THE METRICS AND GET US REPORTS BACK. SO I DO APPRECIATE YOUR HARD WORK. THANK YOU. THANK YOU, COUNCILWOMAN. THANK YOU. UM, FOR, AS FAR AS THE WAGE INCREASES, UM, FOR OUR COM, OUR MUNICIPAL EMPLOYEES, WHAT IS THE INCREASE? I JUST WANNA BE CLEAR. IT'S A 4% ACROSS THE BOARD SALARY INCREASE. OKAY. AND A 1% LUMP SUM. OKAY. IT'S NOT, I JUST WANNA BE CLEAR, IT'S 4% FLAT. IT'S NOT UP TO 4%. EVERYBODY'S GETTING 4%. NO, EVERYONE WILL RECEIVE 4%. OKAY. AND WILL THEY STILL GET THEIR STEP INCREASE INCREASES? NO, THIS YEAR EVERYBODY'S WAGES WILL INCREASE BY THAT 4%, REGARDLESS OF WHERE YOU ARE IN THE RANGE. AND THEN THE STEP PAY PLAN WILL BE REEVALUATED NEXT YEAR. SO THAT RIGHT NOW, PEOPLE AREN'T EVEN ON NECESSARILY A STEP, AND MANY OF THEM ARE OVER THE STEP MAXIMUM. AND SO WE'LL ADDRESS THAT NEXT YEAR. WHY ARE YOU WAITING A YEAR, COUNCILMAN? LET ME PROVIDE SOME CONTEXT. SO, MY FIRST SUMMER AS CITY MANAGER, UM, IN THE SUMMER OF, UM, ALL THOSE YEARS AGO, SO LONG AGO, LAST CENTURY, IT WAS SUMMER OF 2019. IT WAS FISCAL YEAR 20. OKAY. AND ONE OF THE THINGS THAT, AND, AND THE SLIDE THAT, THAT RENE, UM, SHOWED, UH, THE, THE PAY PLAN THAT THE CITY APPROVED IN 2007, 2008, ONLY REALLY ACCOMMODATED AND ADDRESSED THE FIRST 10 YEARS OF YOUR EMPLOYMENT WITH THE CITY. SO WHAT I HEARD VERY CLEARLY FROM THE EMPLOYEES THAT HAD 11 YEARS, 13 YEARS, 17 YEARS, 22 YEARS, WAS THAT WE HAD CREATED A COMPRESSION BECAUSE ONCE YOU GOT PAST YEAR 10, THERE WERE NO MORE ADJUSTMENTS. SO THAT SUMMER, UH, AS PART OF THE BUDGET FISCAL YEAR 20, UM, I RECOMMENDED WE HOLD, WE GAVE AN ACROSS THE BOARD, AND OUR INTENT WAS TO REDO PAY PLAN IN THE SPRING OF 2020. UH, THAT ALL GOT THROWN OUT THE WINDOW WITH THE PANDEMIC. UM, WE, WE, WE, WE'VE KIND OF HELD FAST FOR THE YEAR, AND WHAT WHAT, UM, UH, RENEE AND THE STAFF AND AND MYSELF ARE RECOMMENDING IS THAT IT'S TIME TO GET BACK TO PAY PLANNING THIS FISCAL YEAR. UM, AND, AND RECOGNIZE, IF YOU GO BACK ONE SLIDE AND RECRE, UH, GO FORWARD ONE SLIDE, SORRY. AND, AND RECOGNIZE THOSE FOUR ISSUES RIGHT THERE, BECAUSE, YOU KNOW, WE, WE WERE COMPETITIVE. WE HAD, WE HAD 10 STEPS, UM, BUT WE DID NOT HAVE, UH, ACCOMMODATIONS FOR COMPRESSION AND TENURE WITH THE CITY AND, AND MANY EMPLOYEES THAT WE HAVE, UH, SPEND THEIR ENTIRE CAREER. AND, AND WE NEED TO ADJUST FOR THAT. AGREED. BUT I, I JUST WONDER WHY, WHY, WHY NOT REVISE THE STATE PAY PLAN THIS YEAR? WELL, BECAUSE I THINK IT'S, AND AS, AS RENEE LISTED OUT, WE'RE GONNA HAVE TO DO A LOT OF WORK. THE, THE BIG PART OF IT IS MAKING SURE THAT, UM, WE RESET WAGES, UH, TO BE COMPETITIVE. UM, THAT'S GONNA TAKE, UM, A LOT OF MARKET ANALYSIS. AND, AND IT'S ONE OF THE THINGS, AS I'VE TALKED TO EMPLOYEES, IT'S GONNA REQUIRE A LOT OF EMPLOYEE ENGAGEMENT. UM, WE'RE GONNA HAVE TO GO TO THE SERVICE CENTERS, WE'RE GONNA HAVE TO HEAR FROM THE EMPLOYEES. UM, AND, AND AT THE END OF THE DAY, YOU KNOW, [03:10:01] I, I, I THINK MAKING SURE THAT WE COME UP WITH SOMETHING THAT WORKS LONG TERM IS GONNA BE KEY. TH THIS IS OUR OPPORTUNITY TO RESET, UH, EMPLOYEE WAGES AND IT'S GONNA TAKE MULTIPLE YEARS AND IT'S GONNA REQUIRE A, A PRETTY LARGE INVESTMENT. THANK YOU. I, I, I WOULD URGE YOU TO RECONSIDER, UM, STARTING THAT PROCESS AS SOON AS POSSIBLE. JUST, UH, I MEAN, I THINK THAT THIS LAST COUPLE YEARS HAS BEEN HARD ON ALL OUR WORKERS IN SAN ANTONIO, BUT, UM, OUR CITY EMPLOYEES ARE THE, I ALWAYS SAY THAT THEY'RE THE LIFEBLOOD OF THE, OF THE BODY OF THE CITY. RIGHT. THAT'S, THAT KEEPS US RUNNING. SO IF THERE'S ANY WAY WE CAN CONSIDER DOING THAT THIS YEAR, UM, I DO HAVE QUESTIONS ABOUT MERIT PAY WORK. ARE THEY GETTING, ARE THEY GETTING MERIT PAY THIS YEAR? SO MERIT PAY IS, OR PERFORMANCE PAY, THERE'S NO STEP PAY PLAN INCREASES OR PERFORMANCE PAY INCREASES BECAUSE WE'VE INSTEAD DECIDED TO RECOGNIZE THE CONTRIBUTIONS OF EVERYBODY EQUALLY WITH THAT 4% ACROSS THE BOARD. SO THEY'RE NOT GETTING ANY ADDITIONAL MERIT PAY THIS YEAR EITHER? NO, NOT THIS YEAR. OKAY. IS, IS IT, ARE YOU FOR, ARE YOU GONNA CONSIDER THAT FOR NEXT YEAR? YES. YOU KNOW, I THINK IS WHEN WE GET BACK TO A PAY PLAN, WHICH COVERS 44,000, 4,500 OF OUR EMPLOYEES, UM, WITH A PAY PLAN, THEN THE REMAINING 2000 THAT ARE SUBJECT TO PERFORMANCE PAY, WE'LL GO BACK TO THAT. I MEAN, EVERYBODY'S GONNA REQUIRE, WE'RE REQUIRING EVERYBODY TO GO THROUGH THEIR EVALUATION. WE'RE STILL GONNA GO THROUGH THAT. THAT'S IMPORTANT FEEDBACK FOR THE EMPLOYEES. BUT, YOU KNOW, TO PUT IT IN CONTEXT, THE 4% ACROSS THE BOARD, PLUS A 1% LUMP SUM IS REALLY A 5% ADJUSTMENT IN WAGES. AND I'VE BEEN HERE 27 YEARS, AND THAT'S THE LARGEST SINGLE INCREASE THAT WE'VE GIVEN FOR CIVILIAN EMPLOYEES. OKAY. THANK YOU. AGAIN, I'LL, I'LL, I WOULD JUST ASK YOU TO CONSIDER, PLEASE, AGAIN, MERIT PAY WORK THIS YEAR AS OPPOSED TO NEXT YEAR. AND THEN, UM, DID WE DO ANYTHING FOR EMPLOYEES THAT COULDN'T TELEWORK THAT ANY, ANY KIND OF, UM, INCENTIVE OR PAY FOR EMPLOYEES THAT HAD TO SHOW UP EVERY DAY INSTEAD OF, YOU KNOW, SHOW UP TO A, ANOTHER LOCATION, NOT NOT WORK FROM HOME. MM-HMM. MM-HMM. . SO THAT'S ABOUT 70% OF OUR EMPLOYEES MM-HMM. ARE WORKED ON SITE EVERY DAY DURING THE PANDEMIC MM-HMM. . UM, AND KNOW, WHILE THERE WAS NOT SPECIFIC PAY FOR THOSE INDIVIDUALS, I THINK WE'RE REALLY PROUD OF THE FACT THAT WE WERE ABLE TO CREATE A SAFE WORK ENVIRONMENT FOR THEM AND, AND, AND KEEP THOSE JOBS. I DON'T DISAGREE WITH THAT, BUT IT, IT SEEMS, YOU KNOW, THERE'S A LOT OF, UH, PRIVATE ENTITIES THAT ARE, THAT ARE GIVING, UM, A HAZARD PAYER, YOU KNOW, AS IT WERE. BUT I KNOW THAT OTHER MUNICIPALITIES ARE DOING IT AS WELL. THEY'RE USING ARPA MONEY TO DO IT. 'CAUSE IT'S A ONE-TIME, UH, WELL, HOPEFULLY ONE-TIME EXPENDITURE. SO I WOULD ASK YOU TO CONSIDER THAT AS WELL. WELL, AND THAT CERTAINLY CAN BE CONSIDERATION OF THE COUNCIL WHEN WE TALK ABOUT ARPA PHASE TWO. I'M NOT AWARE OF ANY OTHER CITIES THAT ARE DOING THAT. I KNOW THERE'S SOME CITIES BACK EAST THAT ARE DOING IT. OKAY. UM, BUT, UH, WE CAN CERTAINLY TALK TO OUR SISTER CITIES HERE IN TEXAS. YEAH. YOU KNOW, AND, AND YOU GOTTA REMEMBER THAT, THAT THOSE ARPA IT APPEARS LIKE THE GUIDELINES APPLY FOR NOT JUST MUNICIPAL EMPLOYEES. IT'S ANYBODY. SO THAT'S A LARGER POLICY CONVERSATION FOR THE COUNCIL. ONE OF THE THINGS THAT I THINK WAS IMPORTANT, AND I THINK COUNCILMAN PERRY POINTED IT OUT AT THE BEGINNING OF THE SUMMER, ANYTHING WE DO, WE GOTTA MAKE SURE WE CAN, WE CAN AFFORD IT OURSELVES. AND SO THAT'S WHY WE'RE, WE'RE FOCUSED ON THE GENERAL FUND. OKAY. THANK YOU. YOU KNOW, I HATE TO SAY THE A WORD, BUT I THINK AUSTIN DID IT. UM, SO IF Y'ALL WILL LOOK INTO THAT . UM, BUT THANK YOU. THANKS ALL THAT'S ALL, MAYOR. THANK YOU. THANK YOU. COUNCIL MEMBER KEO HDA, COUNCIL MEMBER MCKEE RODRIGUEZ. HELLO, MS. RENEE. UM, I DON'T THINK I HAVE ANY QUESTIONS. I DO WANT TO, I DO WANT TO EMPHASIZE MY SUPPORT FOR CITY EMPLOYEES. AND I AM HAPPY THAT A NUMBER OF THE REQUESTS THAT MANY OF US AS COUNCIL MEMBERS HAD, UH, AND THAT CITY EMPLOYEES WERE ASKING FOR, UM, AS FAR AS WAGE INCREASES GO, THAT THOSE ARE BEING IMPLEMENTED. SUPER EXCITED ABOUT IT. UM, I DO HAVE, SO THIS IS GONNA SHIFT A LITTLE BIT OF FOCUS TO THE L G C SPECIFICALLY, UM, IN MY COUNCIL BUDGET, IN EACH OF OUR COUNCIL BUDGET, WE HAVE A SET ALLOTMENT FOR SALARIES FOR OUR EMPLOYEES, UM, OUR COUNCIL AIDES. AND CURRENTLY I HAVE REACHED THE MAX FULL-TIME EQUIVALENT OF SEVEN AND A HALF. UM, BUT I STILL HAVE MONEY AVAILABLE IN THE ALLOTMENT FOR COUNCIL AGE. SO ONE OF THE THINGS THAT I'M GOING TO BE PROPOSING AS A, AS AN AMENDMENT TO THE BUDGET WILL COST US $0. UM, I WOULD LIKE TO SEE A HALFTIME FULL-TIME EQUIVALENT. UH, SO A 0.5 FULL-TIME EQUIVALENT, UM, ADDED SO THAT I CAN UTILIZE THAT FUND AND SO THAT MY DISTRICT CAN BE SUPPORTED. AND SO THAT EVERY DISTRICT CAN DO THE SAME. UM, I ALSO KNOW EARLIER WE WERE TALKING ABOUT, UH, STIPENDS FOR SPANISH SPEAK FOR SPANISH SPEAKING EMPLOYEES. UM, AND I THINK THAT'S ACTUALLY A CONVERSATION THAT I THINK WE HAVE, THAT WE SHOULD HAVE HERE AS WELL. [03:15:01] UM, THAT IS, AS WE WERE, WE WERE TALKING ABOUT IT EARLIER, AND IT IS A SKILL. IT'S SOMETHING THAT TAKES YEARS TO PERFECT. AND IT'S SOMETHING THAT I THINK WE UNDERVALUE, UM, ESPECIALLY HERE IN SAN ANTONIO, WHERE WE DO HAVE A LARGE POPULATION OF SPANISH SPEAKERS. UM, AND SO I WOULD LIKE TO SEE, UM, SOMETHING ALLOCATED SPECIFICALLY FOR THAT SKILL. SO SOME STIPEND, LARGER THAN $50 THAT IS EQUIVALENT TO WHAT IT WOULD COST TO LEARN A BRAND NEW LANGUAGE. UM, I THINK, OH, ALSO, I DO WANT TO ALSO RAISE THIS, AND IT'S GONNA BE, I DON'T KNOW IF THIS HAS TO BE A CONVERSATION IN THE L G C, BUT IT WAS VERY DIFFICULT TO FIND A DIRECTOR OF COMMUNICATION. UM, AND A LARGE PART OF THAT IS THAT THEIR VALUE IS STATED TO BE VERY LOW IN THE RANGE IN WHICH WE CAN PAY THEM. AND SO THAT'S, I WOULD LIKE US TO REEVALUATE THAT. AND I THINK THAT IS IT. THANK YOU. Y YOU KNOW, MAYOR, UM, CAN I JUMP IN? UH, THE COUNCILMAN MCKEE RODRIGUEZ BROUGHT UP THE BILINGUAL PAY, AND THEY CAME UP A COUPLE TIMES THIS MORNING. UM, WE, WE PROBABLY SPEND SYSTEM-WIDE ABOUT A MILLION DOLLARS ON BILINGUAL PAY. BUT, UM, JUST HEARING THE COUNCIL CONVERSATION, WE'LL PREPARE SOME ALTERNATIVE SCENARIOS, UM, FOR THE COUNCIL TO CONSIDER AS WE GO THROUGH THIS PROCESS. THANK YOU. AND I ALSO, REAL QUICK BEFORE I GO, UM, I AM HAPPY THAT WE HAVE THAT $15 AS THE, THE LOWEST PAID EMPLOYEES MAKE $15. UM, AND I THINK HONESTLY, WE ARE BEYOND THAT NEED. WE'RE BEYOND THE NEED FOR A $15 WAGE. I BELIEVE WHAT'S LIVABLE IS CLOSER TO 20. SO AT SOME POINT I WOULD LIKE US TO BEGIN LOOKING AT THAT. I KNOW IT'S RELEVANT. IT'S PRETTY RECENT THAT THAT WAS ADOPTED AND IMPLEMENTED, BUT I THINK WE SHOULD BEGIN HAVING THAT CONVERSATION SOMETIME SOON AS WELL. YEAH, THAT'S A GREAT POINT. SO, 1560 IN THE PROPOSED BUDGET, OUR MINIMUM IS GOING TO 1560. AND AS WE GO THROUGH THE PAY PLAN, THAT MARKET SURVEY, THAT FIRST EMBLEM IS GONNA BE KEY. AND, AND AGAIN, IT'S A MULTI-YEAR, UM, IMPLEMENTATION THAT WE'LL HAVE TO LOOK AT TO SO THAT WE CAN AFFORD IT. AND I SUSPECT THAT THAT ENTRY WAGES, UM, WILL CONTINUE TO GROW. WE HAVE GOT, WE ARE COMPETING RIGHT NOW WITH, THIS IS KIND OF WEIRD, JUST LOOK THROUGH THAT GLASS . UM, WE ARE COMPETING AGAINST EVERYBODY ELSE RIGHT NOW, AND SO WE GOTTA MAKE SURE THAT WE'RE ON TOP OF THAT AS WELL. THANK YOU. SAN ANTONIO DEFINITELY HAS AN OPPORTUNITY TO LEAD THE WAY IN THE NATION, AND I THINK A LIVABLE WAGE IS A STARTING POINT. SO I'M GLAD THAT WE'RE ON THE SAME PAGE THERE. THANK YOU, MAYOR. THANK YOU. COUNCIL MEMBER MCKEE RODRIGUEZ, COUNCIL MEMBER GRO. THANK YOU. THANK YOU VERY MUCH. I'M GONNA START WITH MUNICIPAL COURT AND I REALLY JUST HAVE, UH, KIND OF COMMENTS. I THINK THE WORK YOU'RE DOING IS SO IMPORTANT BECAUSE IT KIND OF PREPARES SOME OF THESE, UH, ISSUES THAT WE HAVE THAT GO INTO THE COUNTY AND THE DISTRICT COURT. UH, THE ONE CONVERSATION I'M GONNA WANNA HAVE OFFLINE WITH YOU, CARLA, BECAUSE OF WHAT YOU SENT REGARDING THE JUDGES, IS THOSE EMERGENCY PROTECTIVE ORDERS AND THE EMERGENCY DETENTION ORDERS. UH, EMERGENCY PROTECTIVE, 'CAUSE IT'S DOMESTIC VIOLENCE. SO I WANNA TAKE A LOOK AT THE NUMBERS THERE, 'CAUSE SOME OF THEM LOOKED LOW. EMERGENCY DETENTION. I REALLY WANT TO SEE HOW WE CAN WORK WITH THE COUNTY AND FOLLOWING THOSE EMERGENCY DETENTIONS THROUGH IF, IF MAKING SURE WE GET SERVICES FOR THEM. UM, IF WE ARE GOING TO PUT SOMEBODY, IF WE'RE GOING TO ED SOMEONE, UH, ESPECIALLY IF IT'S A HOMELESS PERSON THAT WE, WE DO THAT. OKAY. SO WE'LL TALK OFFLINE. BUT WHAT I'D LIKE TO SEE FOR THE SA UH, ROAD READY DOCKET IS I WANT TO HEAR THE SUCCESS STORIES AND THE CONSEQUENCES FOR THOSE WHO DID NOT FOLLOW IT. I THINK IT'S IMPORTANT THAT WE TELL BOTH OF THOSE STORIES. GOOD IDEA. AND, UM, DISTRACTED DRIVING AWARENESS. I'M REALLY EXCITED ABOUT THAT. YOU CAN COUNT MY DISTRICT THREE OFFICE IN, IF Y'ALL DO A PLEDGE, I'LL TAKE THAT PLEDGE. 'CAUSE I KNOW SOMETIMES I'M A DISTRACTED DRIVER, BUT I WOULD LOVE TO SEE HOW IT WORKS WITH MIDDLE SCHOOL AND IF WE CAN ALSO KIND OF PUSH IT INTO ELEMENTARY SCHOOL TOO, BECAUSE THEY'RE REALLY GOOD AT MAKING SURE THEIR PARENTS STAY OFF THEIR PHONES . UM, SO LET'S, LET'S WORK ON THAT. BUT OTHER THAN THAT, KEEP UP THE GOOD WORK AND I'LL LOOK FORWARD TO CIRCLING BACK WITH YOU. THANK YOU, COUNCILWOMAN. THANK YOU. THANK YOU. NOW FOR WHAT I'VE BEEN WAITING FOR, WHICH WAS OUR, UM, OUR, UH, DEPARTMENT OF HUMAN SERVICES. I AM VERY EXCITED ABOUT THE PAY INCREASE. UH, VERY EXCITED ABOUT THE THE 1%, BUT WE DO NEED TO TALK ABOUT THAT MARKETING FIRM. UH, MARKETING, WHEN WE'RE DOING THE, THE CITY RECRUITMENT EFFORTS, I THINK IT'S REALLY IMPORTANT THAT WE LOOK, ESPECIALLY AS THE WORKFORCE WE'RE GONNA BE LOOKING FOR IS DIGITAL, THAT WE MAKE SURE WE GET A MARKETING FIRM THAT KNOWS HOW TO TARGET OUR POPULATION. I'M CONCERNED THAT WE'RE JUST, [03:20:01] IF WE GO SAME OLD, SAME OLD, UH, WE'RE NOT GONNA GET THE PEOPLE WE NEED. AND THE TECHNOLOGY AND DIGITAL HAS COME A HUGE WAY IN TERMS OF HOW WE CAN, WE CAN FIND, UH, AND RECRUIT WHERE WE NEED TO. SO I WANNA MAKE SURE THAT WHATEVER, WHENEVER THAT HAPPENS, THAT WE'RE KEPT IN THE LOOP. AND IT'S, IT'S DEFINITELY CUTTING EDGE. AND THEN, BECAUSE I, I THINK WE DO NEED TO MARKET, BUT WE NEED TO MARKET SPECIFICALLY. I THINK IF WE SAW, UH, MORE DIVERSITY, WE, WE COULD SEE JUST THE CITY REALLY TAKE OFF. BUT I WANNA TALK ABOUT A, THE STEP PAY PLAN REVISION. UH, WHILE I WOULD WANT IT TO HAPPEN IN THIS YEAR, I WAS A CITY EMPLOYEE WHEN THE STEP PAY PLAN KIND OF TOOK OFF. UM, SO I REMEMBER WHAT THAT WAS LIKE. I KNOW THE ONE THING I WANT TO MAKE SURE IS WHEN WE TALK ABOUT COMPRESSION, UH, BETWEEN THE PAY AND WITHIN THE PAY RANGES, IS THAT WE LOOK AT THOSE THAT ARE NOT HOURLY AND THAT THOSE THAT ARE SALARIED, UH, I WANNA MAKE SURE THAT, UH, I HAVE DIRECTORS HERE THAT HAVE BEEN HERE FOR OVER 20, 30 YEARS THAT ARE, ARE NOT GETTING PAID THEIR DUE. AND I THINK WE NEED TO TAKE A LOOK AT THAT. UM, AND THEN THE TENURE AND LONGEVITY, UH, I LIKE THAT ASPECT ALSO. BUT I THINK WHAT WE NEED TO REMEMBER, LIKE, UH, COUNCILMAN KEO HDA, I LIKE THE MERIT OPTION, BUT I THINK IT'S VERY IMPORTANT THAT WE GET MORE THAN 50% OF OUR EMPLOYEES, UH, INPUT IF WE ARE GOING TO DO A MERIT OPTION. BECAUSE I WAS A CITY EMPLOYEE, I KNOW IT VARIES FROM DEPARTMENT TO DEPARTMENT ON WHAT, HOW THEY FEEL ABOUT MERIT OPTIONS. SO I THINK IT'S VERY IMPORTANT THAT WE GO BEYOND THAT AT LEAST 50%. AND IF ANYONE, ANY OF OUR CITY EMPLOYEES ARE WATCHING, I EXPECT YOU TO GET INVOLVED AND USE YOUR VOICE, BECAUSE I'M UP HERE ADVOCATING FOR Y'ALL, AND I NEED Y'ALL TO BE INVOLVED IN ANY SURVEYS THAT SOUND, I WOULD LIKE TO SEE 70%, AND I THINK OUR CITY EMPLOYEES CAN DO THAT BECAUSE THEY NEED TO BE PART OF THIS CONVERSATION. I THINK WHEN WE DID THIS MERIT PAY PLAN, BACK, BACK IN THE DAY, WE HAD SOME VERY STRONG VOICES, BUT I THINK WE NEED MORE VOICES AND WE NEED TO HAVE THEM TALK IN, UM, IN UNISON. SO, UH, THAT IS, THAT'S, I, THERE'S NOT JUST QUESTIONS JUST KEEP ME POSTED. AND IF I NEED TO CONTINUE TO ADVOCATE FOR OUR CITY EMPLOYEES, AND I KNOW AFSCME'S INVOLVED AND THERE'S OTHER ASSOCIATIONS INVOLVED, AND I THINK IF THERE ARE CITY EMPLOYEES OUT THERE WATCHING THAT, IT'S TIME TO LOOK AT THESE ASSOCIATIONS AND GET INVOLVED IN ONE OF THEM. UH, AND FOR THOSE OF YOU SITTING HERE IS, IS TRY AND FIND A WAY TO MAKE SURE YOUR VOICE IS HEARD, BECAUSE THERE IS UNDEREMPLOYMENT AND THERE IS UNDEREMPLOYMENT GOING ON IN YOUR DIFFERENT DEPARTMENTS. BUT UNLESS WE HEAR YOUR VOICES, WHICH IS WHY I WANNA GET TO THAT 70%, IT, IT'S ALL GOING TO BE, UM, JUST, IT'S, IT, IT, WE WON'T MOVE THAT DIAL. WE WON'T MAKE THE CHANGES. SO PLEASE BE ACTIVE AND I'M VERY EXCITED ABOUT IT. AND, UH, ERIC, YOU KNOW, I'M GONNA HOLD YOU ACCOUNTABLE, MAKE SURE THAT GETS DONE. IF WE CAN MOVE UP THAT TIMELINE, I'D APPRECIATE IT. THANK YOU, RENEE. THANKS. THANK YOU. COUNCIL MEMBER GRO, COUNCIL MEMBER ROCHE GARCIA. THANK YOU, MAYOR. THANK YOU. UM, FOR THE PRESENTATION, UH, UH, SINCE YOU ARE UP THERE, RENEE, I'LL START WITH YOU. JUST LET ME VERIFY. YOU SAID 74% OF OUR CIVILIANS HAVE SUBMITTED THEIR VACCINATION RECORD. IS THAT HOW I UNDERSTOOD IT? YES. AND 51% OF UNIFORM? YES. WHAT'S A DEADLINE? OR DO YOU HAVE A DEADLINE? IT'S A STAGGERED, UH, INCENTIVE. AND SO IF YOU DO IT BY NOVEMBER ONE OKAY. IS THE DEADLINE. MM-HMM. . WONDERFUL. AND THEN I SAW ON SLIDE THREE, YOU HAVE THE GENERATIONAL BREAK. COUNCILMAN GARCIA, LET ME CORRECT MYSELF. YOU HAVE TO HAVE INITIATED YOUR VACCINE BY NOVEMBER ONE AND SUBMITTED IT BY DECEMBER ONE. GOT IT. OKAY. THANK YOU. UM, THERE'S A GENERATIONAL BREAKDOWN FOR CIVILIAN. DO YOU HAVE THAT FOR UNIFORM? I DO NOT. OKAY. I CAN GET THAT FOR, FOR YOU. I'D LOVE TO SEE THAT. I'M JUST, UM, WORRIED ABOUT, UH, THE FOLKS THAT MIGHT BE RETIRING. I SIT ON THE POLICE AND FIRE PENSIONERS ASSOCIATION BOARD AND SO DOES COUNCILMAN PERRY. AND SO WE'VE BEEN TALKING ABOUT THIS AND I JUST WOULD LOVE TO SEE THAT AND SEE IF WE CAN, YEAH, I DO KNOW THAT ABOUT 30% OF OUR UNIFORMED ARE RETIREMENT ELIGIBLE, BUT I COULD GET IT BREAKING DOWN BY THE GENERAL AND THE PENSION FUND, AS YOU GUYS WERE AWARE, DOES AN ANNUAL SURVEY, UH, THAT THEY COORDINATE WITH BOTH POLICE AND FIRE DEPARTMENTS, THAT GIVES THEM AN INDICATION. MM-HMM. , IT'S NOT EXACT, BUT, UH, IT'S GENERALLY PRETTY CLOSE AND WE CAN, UM, WE CAN GET THE LATEST PROJECTIONS AND MAKE SURE THAT WE INCLUDE IT IN THE FOLLOW-UP MEMO. OKAY. AT THE LAST PENSION, UH, UH, BOARD MEETING THAT I ATTENDED A COUPLE OF MONTHS AGO, I REFERENCED THREE CITIES THAT [03:25:01] WE'RE MORE THAN DOUBLE IN THEIR RETIREMENTS THIS YEAR ALONE. SO I'M JUST MAKING SURE THAT WE PAY ATTENTION TO WHAT THE OTHER CITIES ARE ARE DOING, SO, OKAY, THANK YOU. UM, THE EMPLOYER OF CHOICE CAMPAIGN, IT SAYS YOU'RE GONNA HIRE A MARKETING FIRM TO HELP WITH THE EMPLOYER OF CHOICE CAMPAIGN. SPECIFICALLY. HOW, HOW MUCH ARE WE BUDGETING FOR THAT? WE HAVE $125,000 BUDGETED. AND SO WHAT THEY, THEY BE DOING, WHAT WILL THEY BE DOING? UHHUH, . SO SOME OF THAT MONEY IS ACTUALLY THE COST ASSOCIATED WITH THE, THE MEDIA CAMPAIGNS AND THINGS LIKE THAT THEMSELVES. BUT WE'RE JUST LOOKING FOR SOMEONE TO HELP US REBRAND IT. I THINK WE DON'T DO A GOOD ENOUGH JOB OF GETTING THE WORD OUT ABOUT HOW AWESOME IT IS TO WORK FOR THE CITY OF SAN ANTONIO AND AS COMPARED TO, TO OTHER ENTITIES AND WHAT OUR BENEFITS ARE. AND, YOU KNOW, IT'S UNHEARD OF THAT WE MAINTAIN THE TYPE OF PREMIUMS WE DO IN THE, IN OUR, IN OUR TOTAL BENEFITS PACKAGE. AND SO WE'RE JUST LOOKING FOR SOMEONE TO HELP US GET WHAT WE KNOW OUT TO THE PUBLIC. OKAY. THANK YOU, RENEE. ON SLIDE FOUR, YOU HAVE, UH, YOU INDICATE SOME EMPLOYEE INCENTIVES. WHAT KIND OF INCENTIVES, UM, ARE YOU REFERENCING? LEMME LOOK AT SLIDE FOUR. SORRY. IT'S 7% OF THE, THE BUDGET. OH, EMPLOYEE INCENTIVES. UM, A BIG PART OF THAT IS OUR VIRGIN PULSE. SO, YOU KNOW, WE'RE NOT INCREASING PREMIUMS, WE'RE NOT CHANGING PLAN DESIGN. AND THERE'S REALLY THREE FACTORS THAT WOULD DRIVE DOWN AN ORGANIZATION'S HEALTHCARE COSTS. AND, AND, AND FOR THE ORGANIZATION WOULD BE HAVING THE EMPLOYEES PAY MORE OR CHANGING THE PLAN DESIGN SO THE EMPLOYEES PAY MORE. AND THE THIRD IS MAKING SURE YOU CREATE A HEALTHIER WORKFORCE. AND SO THAT, THAT INCENTIVE IS FOR OUR $500 THAT EMPLOYEES CAN EARN BY PARTICIPATING IN HEALTHY HABITS THROUGH VIRGIN PULSE. OKAY. SO THE, WHAT'S THE DIFFERENCE BETWEEN EMPLOYEE RELATIONS, WHICH IS 11% OF THE BUDGET AND EMPLOYEE INCENTIVE? SO ARE, ARE THEY HANDLED THROUGH EMPLOYEE RELATIONS? SO IS IT TRULY 18% OF THE BUDGET? IT'S SLIDE FOUR RELATIONS. SO EMPLOYEE RELATIONS IS OUR, WAIT, IS IT ON THIS SIDE OR THE NEXT SIDE? SORRY. EMPLOYEE RELATIONS ARE, IS OUR PERSONNEL SERVICES RELATED TO THOSE SHARED SERVICES POSITIONS? OKAY. UM, YOU KNOW, COUNCILMAN COUNCILWOMAN GRO TALKED ABOUT MAKING SURE THAT EMPLOYEES GET HEARD, AND I WOULD SAY THAT WE'RE AN ARM OF YOU ALSO TO MAKE SURE THAT WE ARE OUT THOSE 39 POSITIONS IN OUR DEPARTMENTS SO THAT EMPLOYEES HAVE THE OPPORTUNITY TO SPEAK TO US ANYTIME. AND SO THOSE PEOPLE ARE EMBEDDED. UM, THEY'RE SPANISH SPEAKING IN, IN, IN SITUATIONS WHERE IT REQUIRES IT SO THAT WE CAN MAKE SURE THAT EMPLOYEES ARE HEARD AND HAVE THEIR, THEIR FEEDBACK GIVEN TO US IN HR. OKAY. SO THAT, SO ALL RIGHT. I, I JUST DON'T, WELL, WELL, MAYBE I CAN SEE HELP MAYBE OFFLINE YOU CAN HELP ME UNDERSTAND A LITTLE BIT MORE OF THE PROGRAMS THAT MAKE UP THAT 11%, UH, OF THE BUDGET. UM, SLIDE SIX. YOU HAVE STUDENT LOAN PROGRAM. DO WE GIVE LOANS TO OUR EMPLOYEES TO GO TO SCHOOL OR, SO WE, UH, PROVIDE MONIES TO PAY BACK YOUR STUDENT LOANS. OKAY. UM, SO OUR STUDENT LOAN. OH, GOT IT. OKAY. WE HAVE ABOUT A THOUSAND EMPLOYEES WHO, UH, PARTICIPATE IN THAT AND THEY GET $50 A MONTH TOWARDS THEIR STUDENT LOANS. OKAY. SORRY, I MISUNDERSTOOD. I WAS LIKE, OH, DO WE HAVE A LOAN PROGRAM THAT WE DO DIRECTLY? OH, YEAH. SO, OKAY. THANK YOU FOR THAT CLARIFICATION. UM, WHAT ABOUT THE UPGRADE PROGRAM? WHAT IS THAT? THAT'S ALSO ON SLIDE SIX. YEAH. WE'RE VERY PROUD OF OUR UPGRADE PROGRAM. AND SO THAT'S A PARTNERSHIP. SO CITY EMPLOYEES WHO MAY HAVE STARTED COLLEGE AND ARE LOOKING FOR THAT, THAT THAT PUSH OR THAT CONNECTION TO HELP THEM FIGURE OUT HOW DO I GET BACK IN SCHOOL, UH, WHICH OF MY CREDITS ARE GOING TO APPLY? HOW DO I APPLY FOR FINANCIAL AID? THEY CAN GO OVER TO CAFE COLLEGE AND THROUGH THE UPGRADE PROGRAM, GET THOSE RESOURCES TO HELP THEM COMPLETE THEIR DEGREE. OKAY. AND THEN JUST TO CLARIFY, NOBODY IS GETTING PERFORMANCE PAY, RIGHT? SO IF THEY SUBMIT THEIR E P A P AND THEY'RE NOBODY, LIKE NO EXECUTIVES, NOBODY, NO LGC, EVERYBODY'S SUBJECT TO THE 4%. BUT AS ERIC SAID, WE'RE STRESSING TO, UM, OUR SUPERVISORS THE IMPORTANCE OF DOING THOSE EP SURE. BECAUSE THERE WERE SO MANY GREAT THINGS THAT HAPPENED THIS YEAR. AND EMPLOYEES NEED TO BE RECOGNIZED THROUGH THOSE, THROUGH THAT PROCESS. OKAY. THANK YOU, RENEE. ON SLIDE 15, YOU HAVE, UM, FALL FOR THE PAY PLAN REVISION TIMELINE. THAT'S THIS FALL? YES. I'M ASSUMING SO JUST MAKING SURE. YES, MA'AM. AND THEN, UM, ACTUALLY THOSE ARE ALL MY QUESTIONS FOR, FOR HR FOR NOW. SO THANK YOU SO MUCH, UM, JUDGE, AND FRED, THANK YOU SO MUCH. I'M EXCITED ABOUT THE COURT VOICES PROGRAM, YOUR PARTICIPATION IN THAT. SO LOOKING FORWARD TO THE RESULTS FOR THAT. I'M REALLY HAPPY ABOUT THE ESSAY ROAD READY. UM, SO I, I, I THINK THAT THAT'S A WONDERFUL PROGRAM. SO THANK YOU FOR YOUR IMPLEMENTATION OF THAT. AND MY ONLY QUESTION TO YOU IS WHAT IS THE INNOVATION ACADEMY PROJECT THAT'S REFERENCED IN THE PRESENTATION AND WHO ARE YOU WORKING WITH? COUNCILMAN? I'M GONNA LET, UH, FRED GARCIA ANSWER THAT QUESTION. OKAY, THANK YOU. [03:30:03] COUNCIL. LAST, UH, LAST FISCAL YEAR, WE HAD ONE OF OUR EMPLOYEES PARTICIPATE IN INDIVIDUAL ACADEMY, I THINK IT WAS THE SECOND COHORT. UM, AND AS A, AS A RESULT OF THAT, UH, SORRY, THE FORMATION OF A CONTINUOUS IMPROVEMENT TEAM, UH, WHEN WE LOOK AT OTHER COURTS, UH, THROUGHOUT THE STATE, THEY HAVE SOMETHING LIKE IT EMBEDDED IN THEIR ORGANIZATIONS. NOTHING AS FORMAL AS THIS, BUT AGAIN, UH, I KNOW YOU'RE A DATA-DRIVEN, UH, COUNCIL. AND SO THE, THE INTENT IS TO CREATE THIS CHAIN TO, TO PROVIDE THAT, THOSE ANALYTICS AND, AND LOOK AT, UH, APPLYING STANDARDS, NATIONAL STANDARDS TO OUR PRACTICES TO, TO BETTER SERVE OUR, OUR CONSTITUENTS. OKAY. SO IS THAT THROUGH OUR OFFICE OF INNOVATION? THAT'S CORRECT. OKAY. JUST, JUST MAKING SURE. ALL RIGHT. THAT'S CORRECT. THANK YOU. THOSE ARE ALL MY QUESTIONS, MAYOR, THANK YOU SO MUCH EVERYONE. THANK YOU. COUNCIL MEMBER ROCHA GARCIA, COUNCIL MEMBER CASTILLO, YOU. THANK YOU, MAYOR. UM, I'LL START WITH HR. I'M PLEASED TO SEE THAT THERE'S A 4% SALARY INCREASE, THE 1% LUMP SUM AND THE $15, UH, AND 60 CENT ENTRY WAGE. DOES THE $15 60 CENT ENTRY WAGE APPLY TO LIFEGUARDS AS WELL? IT DOES NOT APPLY TO OUR TEMPORARY EMPLOYEES. OKAY. THAT'S TO ALL, BUT, UH, BECAUSE THOSE ARE TEMP, THOSE ARE SEASONAL EMPLOYEES. OKAY. UM, AND, AND FRANKLY, PARKS HAD SOME DIFFICULTY THIS, THIS YEAR. UM, SO WHAT DAVID MCCAREY AND HOMER AND I HAVE TALKED ABOUT WITH THE BUDGET OFFICE IN HR IS AS WE GO INTO THE SPRING, WE START TO RECRUIT, WE'RE GONNA HAVE, WE'RE GONNA NEED TO GIVE OURSELVES THE FLEXIBILITY TO INCREASE THAT SO THAT WE'RE COMPETITIVE. 'CAUSE WE HAD CHALLENGES THIS SUMMER AT THOSE SEASONAL POSITIONS. OKAY. THANK YOU. AND THAT WON'T REQUIRE ANY ADDITIONAL MONEY. WE'LL WORK WITH THAT WITHIN THE PARKS DEPARTMENT BUDGET. OKAY. THANKS. AND I'D LIKE TO ECHO, UH, THE COMMENTS OF COUNCILMAN HAUGH. UM, I THINK THAT WE HAVE AN OPPORTUNITY TO USE ARPA FUNDS FOR PREMIUM PAY. UH, ABILENE HAS DONE SO. UM, AND I THINK, YOU KNOW, WE COULD DEFINITELY, UH, FOLLOW OTHER CITIES THAT ARE ENSURING THAT OUR CITY EMPLOYEES RECEIVE THEIR PAY FOR PUTTING THEIR LIVES AT RISK IN THE MIDST OF C I D AND, YOU KNOW, TAKING ON ADDITIONAL DUTIES LIKE, UH, GIVING OUT FOOD IN THE FOOD BANK, UM, FOR THE CONSUMER DRIVEN HEALTH SAVINGS ACCOUNT. UM, WHAT CAN THE CITY DO TO ENSURE THAT CIVILIAN EMPLOYEES RECEIVE SIMILAR PAY TO UNIFORMED OFFICERS? I BELIEVE IT'S, UH, UNIFORMED OFFICERS, UNI UNIFORMED EMPLOYEES RATHER RECEIVE $1,500, UM, WHEREAS CIVILIAN EMPLOYEES ONLY RECEIVE 500. SO OUR CIVILIAN EMPLOYEES RECEIVE $500 INDIVIDUAL AND A THOUSAND FAMILY. OKAY. AND THAT'S WHAT'S IN THIS PROPOSED BUDGET. OKAY. THANK YOU. AND I'M GOING TO MOVE OVER TO MUNICIPAL COURTS OR, YEAH. AND SOME OF THESE QUESTIONS COULD BE ANSWERED OFFLINE. UM, BUT FOR THE ANNUAL CIVIL CODE CASE FILINGS, ABOUT WHAT PERCENTAGE OF THOSE CASES ARE RELATED TO CODE COMPLIANCE, WHAT PERCENTAGE OF THOSE CASES, I'M SORRY, WHICH PERCENTAGE OR WHAT PERCENTAGE RATHER OF THE CASES ARE RELATED TO CODE COMPLIANCE THAT ARE, THAT ARE PENDING CURRENTLY? YES. CITATIONS THAT ARE BEING PAID DUE TO CODE COMPLIANCE VIOLATIONS. DO YOU HAVE THAT? IT'S A IT'S WHAT, I'M SORRY. SORRY ABOUT, UH, AND WE COULD ANSWER THAT OFFLINE. UM, BUT FOR THE CODE COMPLIANCE VIOLATIONS, WHO'S THE PLAINTIFF? I'M SORRY. FOR THE VIOLATIONS OF CODE COMPLIANCE, WHO'S THE PLAINTIFF IN THE CASE? IS IT THE CITY OF SAN ANTONIO? I'M SORRY, I CAN'T HEAR YOU. FOR THE CODE COMPLIANCE VIOLATIONS, UH, WHO IS THE PLAINTIFF IN THE CASE WHEN AN INDIVIDUAL GOES TO COURT TO CIVIL COURT? YOU WANNA GO AHEAD AND ANSWER? SO, UH, SEVERAL YEARS AGO, UH, CITY COUNCIL, UH, CREATED, UH, CIVIL VIOLATIONS FOR CODE CASES, UM, AND, UH, THAT ALLOWS DEVELOPMENT SERVICES, DEPARTMENT CODE COMPLIANCE OR THE ANIMAL CARE SERVICES DEPARTMENT TO FILE A CASE EITHER CIVILLY OR CRIMINALLY. AND WHAT WHAT WE'VE LEARNED OVER TIME IS FOR THOSE, UM, NUISANCE TYPE OFFENSES LIKE, UH, OVERGROWN WEEDS, UM, UH, VACCINATIONS, FAILURE TO GET A VACCINATION, THOSE ROUTINE MATTERS THAT HISTORICALLY HAVE TAKEN A LONG TIME TO GET TO COURT IN A CRIMINAL FILING, IT COULD TAKE MONTHS TO GET RESOLUTION. IN A CIVIL PROCESS, IT'S, IT'S VERY QUICKLY, IT'S, THE CITATION IS ISSUED BY A CODE OFFICER OR ANIMAL CARE, UH, OFFICER, AND THERE'S SUMMONED TO COURT WITHIN, YOU KNOW, 21 DAYS OR SO. AND THEN THERE'S AN ADMINISTRATIVE HEARING OFFICER THAT WILL ACTUALLY HEAR THE CASE. AND, AND WE'RE LOOKING FOR COMPLIANCE, UH, YOU KNOW, REALLY. AND SO AS LONG AS THERE'S SOME COMPLIANCE, THE, THE, THE ADMINISTRATIVE HEARING OFFICER, THE, THE CODE DEPARTMENT WILL, WILL, UH, UH, YOU KNOW, RESOLVE THOSE CASES, UH, THAT WAY. UM, BUT, UM, SO THAT'S KIND OF THE PURPOSE, AND IT'S, IT'S BEEN PRETTY, PRETTY SUCCESSFUL. OKAY. [03:35:01] AND IF A RESIDENT DOESN'T PAY THE FINE OR ISN'T ABLE TO ATTEND COURT, CAN A WARRANT BE PLACED ON THE RESIDENT? I, I'M SORRY. IF A RESIDENT, UH, CAN'T MAKE IT TO COURT, UH, FOR A CODE COMPLIANCE VIOLATION, UH, CAN A WARRANT BE PUT OUT? NO. ON, ON THE CIVIL OFFENSES, THERE'S NO, THERE'S NO WARRANTS ISSUED. OKAY. UH, IT'S A, IT'S A FINE ONLY, OF COURSE, THE, THE PURPOSE IS THAT WE WANT, UH, WE WANT COMPLIANCE, SO MM-HMM. , THERE'S MANY OTHER OPPORTUNITIES. WE, OUR NOTIFICATIONS TO THESE INDIVIDUALS, THERE'S VARIOUS METHODS TO MAKE AN APPEARANCE, UH, A TELEPHONE CALL BY EMAIL, MANY TIMES THE, THE ADMINISTRATIVE HEARING OFFICER WILL JUST, WITH AN EMAIL, UH, LOOK TO SEE AND REACH OUT TO CO COMPLIANCE OR ANIMAL CARE TO SEE IF THE, THE CASE HAS BEEN RESOLVED OR THE ISSUE'S BEEN RESOLVED. AND THAT WILL, UH, FURTHER ALONG A RESOLUTION OF THE CASE. OKAY. THANK YOU. AND DO Y'ALL COLLECT, UH, DEMOGRAPHIC DATA REGARDING EACH CASE? UH, AT THIS TIME WE DON'T, BUT WE CAN GET THAT INFORMATION FOR YOU. OKAY. THANK YOU. UM, AND I'D LIKE TO COMMEND Y'ALL ON THE EFFORTS THAT YOU ARE DOING ROUND TRUANCY COURT. UM, I'D LIKE TO OFFER OUR OFFICE AS, UM, A PLACE FOR POTENTIAL INTERNS FOR STUDENTS TRANSITIONING OUT OF THE JUVENILE JUSTICE ACADEMY, OR MAY HAVE, UM, COMMUNITY SERVICE HOURS TO COMPLETE, UH, DUE TO TRUANCY COURT FEES. UM, I THINK THERE'S AN OPPORTUNITY FOR US TO ENSURE THAT WE MITIGATE THE SCHOOL TO PRISON PIPELINE BY, YOU KNOW, CONNECTING OUR STUDENTS TO, UM, PLACES LIKE CITY HALL RATHER THAN, YOU KNOW, MORE PUNITIVE APPROACHES. SO THANK Y'ALL FOR THAT. UM, ON PAGE, UH, 16 WHERE Y'ALL TALK ABOUT, UH, PARTNERSHIPS WITH THE DEPARTMENT OF HUMAN SERVICES AND HAVEN FOR HOPE, ARE THERE OPPORTUNITIES TO EXPUNGE RECORDS FOR FOLKS TO ASSIST WITH THAT? ARE THERE OPPORTUNITIES? I'M TRYING TO, TO EXPUNGE, UH, COURT RECORDS FOR FOLKS THAT MAY NEED ASSISTANCE AT HAVEN FOR HOPE OR ANY OF THE PARTNERS THAT Y'ALL HAVE? YES, WE, UM, THERE, THERE WILL BE THOSE OPPORTUNITIES. UM, WE'RE BEING VERY INTENTIONAL IN CREATING THIS, THIS, UM, COURT, AND WE ARE TRYING TO BRING IN OUTSIDE AGENCIES TO ASSIST US WITH THAT. ONE OF THE GOAL, THE GOAL OF THE COURT IS TO REMOVE ANY LEGAL BARRIERS OR OBSTACLES THAT THERE MIGHT BE FOR CITIZENS TO EITHER OBTAIN IDENTIFICATION OR ALSO WE WANT 'EM TO BE ON A PATH TO STABILITY. SO WE'RE BEING VERY INTENTIONAL WHEN WE IN CREATING THIS COURT. GREAT. THANK YOU. AND MORE OF A COMMENT JUST BASED OFF OF, UH, THOSE ARE ALL MY QUESTIONS FOR COURTS. THANK YOU. THANK YOU. JUST BASED OFF OF THE, THE VACCINATION DATA, ABOUT 50% OF UNIFORM FOLKS ARE VACCINATED. SO IF SOMEONE'S CALLING AND NEEDS ASSISTANCE FOR PUBLIC SAFETY AND NEEDS C P R AND THEY HAPPEN TO GET THAT INDIVIDUAL WHO'S NOT VACCINATED, IS THAT PUBLIC SAFETY? THANK YOU. THANK YOU. COUNCIL MEMBER CASTILLO, COUNCIL MEMBER ELAS, UH, A QUESTION FOR OUR FRIENDS FROM MUNICIPAL COURT. I, I'D LIKE TO KNOW THE DELTA, AND MAYBE YOU ALREADY TOLD US AND I JUST MISSED IT, BUT I'D LIKE TO KNOW THE DELTA BETWEEN THE AMOUNT WE SPEND ON THE, IN THIS BUDGET ON MUNICIPAL COURT OPERATIONS AND THE AMOUNT THE MUNICIPAL COURT GENERATES IN THE FORM OF, OF FEES, OR, I'M SORRY, FINES. I'M GONNA, UH, I'M GONNA LET, UH, FRED GARCIA ANSWER THAT QUESTION. I WAS LOOKING FOR THE, FOR THE, THE BUDGET OFFICE HERE, UH, THAT HAS THE, UM, HISTORICALS ON, ON, ON THE FINE COLLECTION. UM, I, I DON'T HAVE AN EXACT DOLLAR FIGURE FOR YOU RIGHT NOW ON THE, UH, THE GENERAL FUND CONTRIBUTIONS. IT'S, IT'S, IT'S A COMBINATION OF NOT ONLY, UH, LIKE THE DEFERRED POSITION, UH, DISPOSITION FEES, UH, THE FINES, UH, BUT THERE'S ALSO SOME EMBEDDED COURT COSTS THAT ARE, THAT GOES TO THE CITY. UM, AND SO WE CAN GET THAT INFORMATION FOR YOU THOUGH. YEAH, THANK YOU. AND, UM, THAT, I THINK THAT'S IMPORTANT INFORMATION TO BRING US, UH, FOR FUTURE PRESENTATIONS. UM, I, I IMAGINE IT'S NOT AN UNIMPORTANT AMOUNT OF MONEY, SO, UH, BUT YES, I LOOK FORWARD TO GETTING THAT. THANKS GUYS. THOSE ARE MY COMMENTS. THANK YOU. COUNCIL MEMBER ELA, COUNCIL MEMBER SANDOVAL MAYOR CAN, UH, CAN, JUST REAL QUICK, I THINK SCOTT'S GOT THE, THE ANSWER TO COUNCILMAN ELAS QUESTION. YES. UH, THANK YOU, MAYOR COUNCIL AGAINST SCOTT HUSING AT THE VISIT OFFICE VERY QUICKLY. AND, UH, JUST FOR THE GENERAL FUND THAT MR. GARCIA REFERENCED, THE, UM, THE TOTAL REVENUES IN THE GENERAL FUND IS APPROXIMATELY $9 MILLION FOR FISCAL YEAR 22, WHERE THE EXPENDITURES ARE BUDGETED APPROXIMATELY 12.9 MILLION. THANK YOU, SCOTT. THANK COUNCIL MEMBER SANDOVAL, I YOU'RE ON MUTE. UH, COUNCIL MEMBER. THANK YOU, MAYOR. THANK YOU, RENEE, [03:40:01] AND JUDGE OLEO FOR YOUR PRESENTATIONS TODAY. I'LL START WITH, UH, MUNI COURT. UH, I'M VERY GLAD TO SEE THE DRIVING SAFETY MEASURES THAT YOU'RE TAKING. I THINK WE COULD HAVE A GREAT COLLABORATION BETWEEN, UM, MUNICIPAL COURT AND THE VISION ZERO TEAM IN TRANSPORTATION AS WELL AS THE POLICE DEPARTMENT. SO I HOPE THAT I BROUGHT THIS UP DURING OUR TRANSPORTATION PRESENTATION A FEW, UH, DAYS AGO, UM, THE POSSIBILITY OF HAVING A WORKING GROUP TO IMPLEMENT, UH, TRAFFIC SAFETY MEASURES. SO I, I HOPE THAT, UH, CITY STAFF CONSIDERS THAT SUGGESTION AND THAT THEY INVITE MUNICIPAL COURT TO BE A PART OF THAT GROUP. UM, MY MY NEXT QUESTION, UH, HAS TO DO WITH, UM, THE CODE COMPLIANCE VIOLATIONS. AND, UH, THANK YOU COUNCILWOMAN CASTILLO FOR BRINGING THAT UP. WE DO GET A LOT OF QUESTIONS ABOUT THAT IN THE COMMUNITY ABOUT, UM, ISSUES GOING TO COURT AND ON, I GUESS, UH, WHEN YOU SAY THAT MOST OF THEM ARE RESOLVED SUCCESSFULLY, I THINK IT REALLY DEPENDS, UH, WHAT, WHAT SUCCESSFUL MEANS. AND I WOULD, UH, WELCOME A CONVERSATION OFFLINE, UH, WITH YOUR TEAM WHO IS, UH, OVERSEEING THE, THESE TYPES OF, OF CASES SO THAT WE CAN SHARE SOME INFORMATION THAT WE GET ON OUR END AND REALLY UNDERSTAND THE PROCESS BETTER, UH, FOR WHEN WE ARE OUT IN THE COMMUNITY. UH, IN FACT, I INVITE YOU TO COME TO ONE OF OUR NEIGHBORHOOD MEETINGS SO THAT YOU CAN WALK US THROUGH THAT, THAT PROCESS. UM, UH, THE LAST THING REGARDING, UH, MUNI COURT THAT I WANTED TO, TO ASK ABOUT IS, YOU SAID THAT YOU MONITORED MAGISTRATION TIMES, UM, AND I'M A, I'M A LITTLE BIT FAMILIAR WITH, WITH THE PROCESS FROM PREVIOUSLY SERVING ON THE, ON THE MUNI COURT ADVISORY COMMITTEE. UH, BUT ONE THING I'M STILL VERY CONCERNED ABOUT IS THE POTENTIAL DOUBLE MAGISTRATION THAT SOME INDIVIDUALS ARE SEEING AT OUR COURT AND THEN LATER WHEN THEY ARE TRANSFERRED TO THE COUNTY FACILITY. IS THAT SOMETHING THAT YOU ARE TRACKING RIGHT NOW? UM, HOW MANY OF OUR MAGISTRATED INDIVIDUALS END UP BEING RE MAGISTRATED WHEN THEY GO TO THE COUNTY, AND, UH, HOW DOES THAT AFFECT THEIR TOTAL TIME? MY UNDERSTANDING IS THAT EVERY SINGLE PERSON WHO IS TRANSFERRED OVER TO THE COUNTY FACILITY IS RE MAGISTRATED. UH, DEPENDING ON HOW BUSY THEY ARE OVER AT THAT FACILITY, UH, IT, IT ADDS ON QUITE A BIT OF TIME. UM, THERE HAVE BEEN INSTANCES THROUGHOUT THE YEAR WHERE THEY CANNOT HANDLE ANOTHER TRANSPORT FROM THE SAN ANTONIO DETENTION FACILITY, SO OUR DETENTION FACILITY GETS BACKED UP UNTIL THEY ARE READY TO ACCEPT TRANSPORTS OVER AT THE OTHER FACILITY AS, AS WELL. AND I DON'T KNOW IF THEY'RE SHORT STAFFED OR WHAT THE ISSUES ARE, BUT IT DOES ADD ON A SIGNIFICANT AMOUNT OF TIME FOR INDIVIDUALS TO BE RE MAGISTRATED OVER AT THE COUNTY FACILITY. WHEN YOU SAY A SIGNIFICANT AMOUNT OF TIME, IS THAT MAYBE SIX HOURS OR LIKE A WHOLE OTHER DAY? IT DEPENDS. I'VE, I'VE, WHAT I HAVE HEARD, I HAVE NOT CONFIRMED THIS, IS IT JUST DEPENDS ON IF A PERSON ALREADY HAS, UM, A SID NUMBER AN UH, UH, AN IDENTIFICATION NUMBER. SO IT COULD ADD, ADD ON A SIGNIFICANT AMOUNT OF TIME IF THEY DO NOT HAVE ONE. AND AGAIN, IT JUST DEPENDS ON HOW BUSY THEY ARE OVER AT THAT FACILITY AS WELL. WELL, I THINK THAT'S, UH, I THINK IT'S A REAL TRAGEDY TO SEE THAT HAPPENING BECAUSE YOU AND THE MAGISTRATES AT MUNICIPAL COURT ARE PUTTING IN YOUR WORK, UH, TO DO THAT. AND YOU KNOW, US AS THE MUNICIPAL COURT ADVISORY COMMITTEE, UH, YOU KNOW, WE'RE TOOK OUR TIME TO SELECT THE INDIVIDUALS THAT WE WANTED TO BE THE MAGISTRATES PEOPLE THAT, UH, WE THOUGHT WOULD BE, UM, WOULD HAVE THE BEST, UH, INTEREST OF THE PUBLIC IN MIND WHEN, WHEN THEY DID THAT. SO I THINK THE CITY'S MADE A TREMENDOUS INVESTMENT IN THAT PROCESS. AND HAVING IT UPENDED WHEN IT GETS TO THE COUNTY IS, UM, IT'S NOT FAIR TO OUR TAXPAYERS TO DO THAT. IT IT REALLY KIND OF THROWS THEIR MONEY IN IN THE GARBAGE WHEN THAT HAPPENS. UH, SO I, I CAN'T PUT THIS ALL ON, ON YOUR SHOULDERS, DR. ODO, BUT WHAT DO YOU RECOMMEND TO US AS YOUR ELECTED BODY? UM, HOW CAN WE, UH, ADDRESS THIS ISSUE? UM, I, I THINK IT'S GONNA TAKE FURTHER DISCUSSIONS WITH THE COUNTY. UM, I THINK THAT THERE ARE ALSO SOME OTHER IDEAS THAT I WOULD BE MORE THAN HAPPY TO DISCUSS WITH YOU OFFLINE. UM, I THINK THAT THERE ARE OTHER, UM, INDIVIDUALS THAT NEED TO BE INCLUDED IN THOSE DISCUSSIONS AS WELL. BUT, BUT I AGREE WITH YOU, UH, THERE, THE DOUBLE MAGISTRATION IS AN ISSUE. IT DOES ADD ON A SIGNIFICANT AMOUNT OF TIME. IT, IT DOES NEED [03:45:01] TO BE ADDRESSED. AND, UM, I, AND I WELCOME THE OPPORTUNITY TO MEET WITH YOU OFFLINE TO FURTHER DISCUSS IT. THANK YOU VERY MUCH. AND I HOPE, UH, MY COLLEAGUES WILL, WILL ALSO BE VERY INTERESTED. UH, I KNOW COUNCILWOMAN GO, YOU HAVE IS CERTAINLY IS, WILL ALSO BE VERY INTERESTED IN, UH, IN SEEING THIS ISSUE RESOLVED. IT'S, IT'S UNFAIR TO OUR TAXPAYERS. IT'S, UH, IT'S UNFAIR TO THE PEOPLE GOING THROUGH THE PROCESS AS WELL. THANK YOU VERY MUCH, JUDGE ODO. THANK YOU, COUNCILOR. UH, I'LL MOVE ON TO, UH, TO HR. UM, ALSO VERY GLAD TO SEE THE, UH, THE PAY INCREASE ACROSS THE BOARD. UM, ERIC, I KNOW EARLY ON YOU, MYSELF AND MARIA HAD A DISCUSSION ABOUT THE, THE POSSIBILITY OF HAZARD PAY. AND MY UNDERSTANDING IS THAT IT WAS KIND OF DIFFICULT TO FIGURE OUT HOW YOU WOULD, UH, DECIDE WHO GETS WHAT LEVEL OF HAZARD PAY AND THAT THAT WAS SOMETHING THAT WAS MAYBE, UH, HOLDING US BACK FROM MOVING FORWARD WITH THAT. UM, TODAY I'VE HEARD RENEE TELL US, UM, 70% OF THE WORKFORCE, UH, DID HAVE TO COME IN INTO, INTO WORK EVERY DAY. AND I GUESS 30%, UH, DIDN'T, SO, UM, WOULD IT BE POSSIBLE TO USE THAT BREAKDOWN AS, UH, AS A WAY TO DETERMINE WHO GETS HAZARD PAY COUNCILWOMAN? THIS IS MARIA, CITY MANAGER. AND, UM, JUST TO PROVIDE SOME CONTEXT IN TERMS OF, UH, THIS PREMIUM PAY OR HAZARD PAY. UM, THE, THE INTERIM GUIDANCE THAT WE HAVE FROM THE US TREASURY PROVIDES SOME EXAMPLES OF WHAT THOSE EMPLOYEES, UM, UH, WOULD, WOULD BE. AND THEY MENTIONED, FOR EXAMPLE, UH, EMPLOYEES IN NURSING HOMES, GROCERY WORKERS, PUBLIC HEALTH TRUCK DRIVERS, HUMAN SERVICES EDUCATORS, FOR EXAMPLE. UM, FURTHER THE, UM, GUIDANCE, UH, DEFINES ESSENTIAL WORKERS BY SAYING THOSE AND CRITICAL INFRASTRUCTURE SECTORS WHO REGULARLY PERFORM IN PERSON WORK OR PHYSICALLY HANDLE ITEMS HANDLED BY OTHERS. FURTHERMORE, THE, UH, GUIDANCE INDICATES THAT, UM, MUNICIPALITIES OR LOCAL GOVERNMENT SHOULD PRIORITIZE LOWER INCOME EMPLOYEES FOR PREMIUM PAY, AND THEN IT PROVIDES SOME THRESHOLDS. SO, UM, AS THE CITY MANAGER MENTIONED, THIS IS SOMETHING THAT, THAT WE COULD HAVE, UM, A DISCUSSION WITH THE COUNCIL AS PART OF PHASE TWO, THE ARPA FUNDS. AND, UM, YOU KNOW, AS, AS IT WAS MENTIONED, WE HAD EMPLOYEES IN, IN OUR OPINION, PERFORMING ESSENTIAL CRITICAL ISSUES THAT WERE WORKING REMOTELY, LIKE PROCESSING PAYROLL, FOR EXAMPLE, THAT WAS ESSENTIAL FOR EVERYBODY ELSE TO PERFORM DUTIES. UM, AND WE ALSO HAD EMPLOYEES THAT WERE INTERACTING WITH, UM, RESIDENTS LIKE OUR HUMAN SERVICES EMPLOYEES AND PARKS EMPLOYEES PROVIDING MEALS TO SENIORS. SO WE WOULD HAVE TO DEFINE WHAT THAT WOULD MEAN FOR THE CITY OF SAN ANTONIO FOLLOWING THE GUIDANCE, UH, FROM THE US TREASURY. AND, AND THAT'S WHAT THE CITY MANAGER WAS REFERRING TO, UM, THE, THE, UH, COMPLEXITY OF IDENTIFYING WHAT THOSE EMPLOYEES WOULD QUALIFY. OKAY. THANK YOU. I'M GLAD YOU'VE GOT THE GUIDANCE. SO I LOOK FORWARD TO SOME RECOMMENDATIONS ON THAT. AND THEN, UH, LASTLY, FOR FOR THE MOMENT, I WANNA TALK ABOUT THE CESAR CHAVEZ LABOR DAY HOLIDAY. UM, I'M, I AM ALSO GLAD TO ADD THAT NAME ON TO, TO THE HOLIDAY. UM, I ALSO THINK IT'S REALLY IMPORTANT THAT IF WE DO THAT, THAT WE MAKE SURE IT'S MEANINGFUL. UH, SO CESAR CHAVEZ, WHICH MANY OF US, UH, STUDIED IN SCHOOL OR AFTERWARD OF COURSE, WAS KNOWN FOR CREATING THE UNITED FARM WORKERS UNION AND ADVOCATING FOR, FOR THE LABOR RIGHTS OF FARM WORKERS AND IMPROVING WORKING CONDITIONS AND ALLOWING FOR COLLECTIVE BARGAINING AMONG THOSE, UH, AMONG THOSE FARM WORKERS. NOW, UM, I THINK WE CAN MAKE THE HOLIDAY MUCH MORE MEANINGFUL IF WE DID SOMETHING FOR OUR SAN ANTONIO WORKERS, ESPECIALLY THOSE WHO WORK OUTDOORS. AND BY SAN ANTONIO, I MEAN CITYWIDE, NOT JUST OUR, OUR EMPLOYEES. SO WORKERS OUTDOORS HAVE ALWAYS RUN THE RISK OF HEAT RELATED ILLNESS AND DEATH, ESPECIALLY HERE IN SAN ANTONIO. AND CONSTRUCTION IS ONE OF THE DEADLIEST OCCUPATIONS, AND IT ACCOUNTS FOR OVER A QUARTER OF THE HEAT RELATED DEATHS HERE IN TEXAS. UM, AND WHILE WATER BREAKS CAN HELP, UM, HELP ALLEVIATE THAT, ALLEVIATE THAT FEDERAL LAW REQUIRES EMPLOYEES TO PROVIDE WATER, BUT IT DOESN'T REQUIRE THAT EMPLOYERS PROVIDE TIME TO DO THAT. TWO OTHER TEXAS CITIES HAVE ALREADY ADOPTED AN ORDINANCE ALLOWING OR REQUIRING THIS OF ALL EMPLOYERS, CONSTRUCTION EMPLOYERS IN [03:50:01] THE CITY. ONE DID SO IN 2010 AND ONE DID SO IN 2015. SO I'D LIKE TO POSE THAT TO MY COUNCIL COLLEAGUES THAT WE CONSIDER ADOPTING A SIMILAR ORDINANCE, UM, ALONG WITH ADOPTING THE CESAR CHAVEZ LABOR DAY HOLIDAY. THANK YOU, MAYOR. THANK YOU. COUNCIL MEMBER SANDOVAL, COUNCIL MEMBER COURAGE. THANK YOU, MAYOR. UH, LEMME GO AHEAD AND TALK ABOUT SOME HUMAN RESOURCES. WE'VE BEEN TALKING ABOUT THE POTENTIAL OF A, A NEW STEP PLAN. WE WANT TO MAKE SAN ANTONIO AN AND A AN EMPLOYER OF CHOICE, AND WE HAVE SOME GREAT BENEFITS, PARTICULARLY I THINK WHEN WE GET INTO OUR, OUR HEALTH VACATION, MANY OTHER THINGS LIKE THAT. UM, BASED ON OUR, UH, CURRENT STEP PLAN, COULD YOU TELL ME WHAT THE HIGHEST PAY IS FOR SOMEONE WHO'S ON THAT STEP PLAN TODAY? ANNUAL CRYSTAL. DO WE KNOW THAT NUMBER? YEAH, I DON'T WANT A PERSON'S NAME. I'D JUST LIKE TO KNOW WHAT IS ABOUT THAT, THAT NUMBER. I DON'T HAVE THE HIGHEST WITH ME. I CAN GET THAT TO YOU. THE AVERAGE SALARY OF A STEP PAY PLAN EMPLOYEES 40,000. 40,000 IS THE AVERAGE. OKAY. IS THE AVERAGE. OKAY. WELL, YOU KNOW, THE AVERAGE PAY IN THE CITY OF SAN ANTONIO IN GENERAL IS SOMEWHERE BETWEEN 56 AND $58,000 FOR A FAMILY OF FOUR. YOU KNOW, THAT'S PRETTY MUCH AN AVERAGE INCOME. MM-HMM. , SO IT DISAPPOINTS ME TO HEAR THAT WE DON'T EVEN PAY THE AVERAGE TO THE HIGHEST PAID PERSON, OR MAYBE WE DO ABOUT THAT, BUT I WOULD THINK OUR, OUR WAGES SHOULD BE CLOSER TO THE AVERAGE, AT LEAST NEAR THE TOP. AND WHEN OUR AVERAGE IS ONLY 40 SOMETHING THOUSAND, I THINK WE'RE WAY BELOW THE CURVE ON THAT. UM, I WOULD, I'VE ALREADY MENTIONED IT AND I'LL JUST PROPOSE IT PUBLICLY. I THINK WE NEED A BIGGER STEP PLAN. I THINK WE NEED ONE THAT WILL PROTECT PEOPLE FOR UP TO 30 YEARS OF SERVICE TO THE CITY. THAT WOULD BE A STEP PLAN THAT MIGHT START AT $15 AND 60 CENTS AN HOUR NEXT YEAR, BUT WOULD GO AS HIGH AS ABOUT $27 AND 50 CENTS AN HOUR TO COME. PRETTY CLOSE TO ABOUT $57,000 A YEAR ANNUALLY. AND I WOULD RECOMMEND WE HAVE ABOUT 15 DIFFERENT LEVELS TO THAT SO THAT EVERY TWO YEARS SOMEONE CAN MOVE UP FROM ONE LEVEL TO ANOTHER. AND THAT GIVES SOMEBODY PRETTY MUCH A 30 YEAR RANGE OF WHAT THEIR POTENTIAL EMPLOYMENT COULD BE WITH THE CITY WITHIN THE STEP PLAN. AND, UH, YOU KNOW, I'VE, I'VE LOOKED AT SOME NUMBERS ON THAT AND I THINK THAT IT, IT'S A VERY DOABLE TYPE OF A PLAN. UH, FOR EXAMPLE, IF WE STARTED AT 56, $15 AND 60 CENTS, YEAR ONE, UH, OR LEVEL ONE, THE NEXT LEVEL, UH, WOULD BE 1640. SO LEVEL ONE WOULD BE BETWEEN 1516 AND 1640. LEVEL TWO WOULD BE BETWEEN 1640 AND 17, 20 PER HOUR, ET CETERA, ALL THE WAY UP TO WHERE WE GOT UP TO LEVEL 15 BETWEEN 26 60 AND 27 50. AND YOU COULD HAVE 15 DIFFERENT RANGES WITHIN THOSE RANGES. YOU COULD HAVE A, A RANGE OF, YOU KNOW, IF YOU'RE BRAND NEW, YOU MIGHT BE A 1560 IF YOU'RE NEW, BUT YOU'VE GOT A LITTLE BIT OF EXPERIENCE, MAYBE YOU'RE AT LEVEL ONE AND YOU'RE GETTING $16 AN HOUR, OR IF YOU'RE IN LEVEL TWO, YOU KNOW, BECAUSE OF YOUR EXPERIENCE, UH, YOU MIGHT START IN THE MIDDLE OF THAT LEVEL, BUT STILL HAVE ROOM FOR PROGRESS, ET CETERA, ET CETERA. MM-HMM. . SO, UH, I REALLY HOPE THAT WE WILL DEDICATE OURSELVES TO PROVIDING A MEANINGFUL, SIGNIFICANT STEP PLAN THAT WILL ALLOW PEOPLE AS THEY GET THROUGH THE HIGHEST LEVELS, TO AT LEAST BE EARNING AN AVERAGE INCOME FOR A FAMILY OF FOUR IN THIS CITY AND NOT HAVE TO SAY, WELL, MY WIFE'S GOTTA WORK TOO, SO I CAN GET THAT AVERAGE INCOME. WE SHOULD BE, IF WE'RE GONNA BE THE EMPLOYER OF CHOICE, BE ABLE TO MATCH THOSE KINDS OF EXPECTATIONS FOR FUTURE EMPLOYEES. I'LL BE GLAD TO SHARE THIS WITH CITY STAFF A LITTLE BIT LATER. THE OTHER POINT I WANTED TO BRING UP WAS, UH, REALLY RELATED TO THE COURT, SO THANK YOU. UM, I'D LIKE TO, UH, JUST TALK ABOUT DOMESTIC VIOLENCE FOR A MINUTE BECAUSE WE ALL RECOGNIZE THE JUST HORRENDOUS PROBLEM WE HAVE IN THE CITY WITH DOMESTIC VIOLENCE. AND I'D LIKE TO KNOW, UNDER WHAT CIRCUMSTANCES DOES THE MUNICIPAL COURT SUSPEND AN OFFENDER OR ACCUSED OFFENDER'S [03:55:01] RIGHT, TO POSSESS A GUN? USUALLY THAT'S, THAT IF, IF A, IF A, AN INDIVIDUAL HAS BEEN CONVICTED OF A FAMILY VIOLENCE CASE, THAT IS ONE OF, WE ADMONISH 'EM THAT THEY, UH, COULD LOSE THEIR RIGHT TO CARRY A, A HANDGUN. WAIT A MINUTE. YOU SAY IF THEY'RE CONVICTED, YOU JUST TELL 'EM YOU COULD LOSE YOUR RIGHT. NO, YOU, WELL, OH, WE ADMON, I'M SORRY. BEFORE SENTENCING, WE ADMONISH DEFENDANTS AND LET THEM KNOW THAT, THAT THAT IS ONE OF THE CONSEQUENCES IF THEY ARE CONVICTED OF, OF, UM, OF BEING CONVICTED OF A FAMILY VIOLENCE OFFENSE. ALSO, WHEN ISSUING AN EMERGENCY PROTECTIVE ORDER, WE CAN ALSO SUSPEND A PERSON'S RIGHT TO CARRY A HANDGUN THAT IS USUALLY FOR 60 DAYS, UM, UNDER AN EMERGENCY PROTECTIVE ORDER. WHAT OUR JUDGES ARE DOING THOUGH IS AS A BOND CONDITION, THEY ARE PROHIBITING THE POSSESSION OF A FIREARM, AND THAT BOND CONDITION IS EFFECTIVE FOR AS LONG AS THEY AN INDIVIDUAL IS OUT ON BOND. SO IT COULD EXCEED THE 60 DAYS. OKAY. SO THEY MAY BE ACCUSED BUT NOT GUILTY, BUT IF THEY'RE OUT ON BOND, WE'RE SAYING YOU MAY NOT POSSESS A, A GUN AS A MAGISTRATE, WE CAN ORDER THAT. YES, SIR. CAN YES. BUT HOW OFTEN IS IT ACTUALLY DONE? UM, THE ISSUE, THE ISSUE IS, AND IT GOES BACK TO COUNCILMAN SANDOVAL'S POINT, UM, OUR JUDGES ARE ISSUING, ARE, ARE MAKING THAT A BOND CONDITION ON ALMOST ALL OF DOMESTIC VIOLENCE CASES. THEY, SOME OF THE COMMON BOND CONDITIONS THAT ARE BEING ORDERED ON DOMESTIC VIOLENCE CASES ARE DEPENDING ON THE SERIOUSNESS OF THE OFFENSE AND, AND OTHER FACTORS THAT WE TAKE INTO CONSIDERATION. ONE OF THE ISSUES IS ONE OF THE CONDITIONS THAT WE CAN ORDER IS NOT TO HAVE ANY HARMFUL INJURIOUS CONTACT WITH THE VICTIM, NOT TO HAVE ANY CONTACT WITH THE VICTIM. AND WE CAN PROHIBIT THE POSSESSION OF A FIREARM. THE PROBLEM IS, IS THAT ONCE THEY GET SENT OVER TO COUNTY, WE DON'T KNOW WHAT'S HAPPENING TO THOSE BOND CONDITIONS. WE DON'T KNOW. MY UNDERSTANDING IS THAT THEY'RE GETTING TOSSED OUT. THEY'RE GETTING PUSHED ASIDE. OH. COULD YOU EXPLAIN WHAT YOU MEAN BY TOSSED OUT OR PUSHED ASIDE? YOU'RE A, YOU'RE A JUDGE. YES, SIR. YOU, YOU HAVE AN ORDER AND HOW CAN THAT ORDER BE PUSHED ASIDE BY A CLERK AT A, AN OFFICE? WELL, IT'S, IT'S THE PRESIDING JUDGE, THE LOCAL PRESIDING JUDGE AND THE PRESIDING JUDGE OF THE, UH, COUNTY MAGISTRATE FACILITY WHO HAS, UM, ORDERED STAFF TO GENERATE ALL NEW PAPERWORK, ALL NEW ADMONISHMENTS, ALL NEW COURT FILINGS, AND THEY JUST SIMPLY TAKE OVER AS IF IT, AS IF IT IS A NEW OFFENSE AND THERE'S, SOMEBODY HAS SEEN IT FOR THE FIRST TIME. OKAY. HAVE I, I WOULD LIKE TO ASK, AND IT KINDA KIND OF GOES ALONG WITH WHAT WE'VE JUST HEARD A LITTLE WHILE AGO, IF YOUR OFFICE CAN FOLLOW THROUGH AND FIND OUT IF ANY OF THE ORDERS THAT YOU, THAT YOUR COURT HAS PUT OUT REGARDING LIMITING SOMEBODY'S ABILITY TO HAVE A GUN BECAUSE OF DOMESTIC VIOLENCE CHARGES, ET CETERA, UH, ARE BEING OVERTURNED. AND I'M SURE YOU CAN FIND OUT IF, IF ANOTHER MAGISTRATE SAID NO, THEY CAN HAVE A GUN, THEY CAN TAKE IT WITH THEM. BECAUSE I THINK WE NEED TO KNOW THAT. AND I THINK THE, THE COUNTY NEEDS TO UNDERSTAND THAT. I WOULD HATE TO THINK THAT ANY OF OUR JUDGES DID NOT TELL SOMEONE YOU MAY NOT HAVE A GUN AND THAT PERSON MAY HAVE GOTTEN A GUN AND KILLED SOMEBODY. IT'S ONE THING FOR THEM TO DO IT EVEN THOUGH THEY WERE ORDERED NOT TO. IT'S ANOTHER THING FOR US OR ANY JUDGE NOT TO ORDER THEM TO NOT HAVE A GUN AND THEN THEY FEEL FREE TO GO OUT AND GET ONE AND WHO KNOWS WHAT HAPPENS NEXT. YES, SIR. SO I'D, I'D LIKE TO SEE, UH, FRED AND YOUR COURT FOLLOW UP ON ANY OF THOSE MOST RECENT DOMESTIC VIOLENCE CASES TO ENSURE THAT, THAT THEY'RE HONORING YOUR ORDER. AND IF NOT, WE NEED TO FIND OUT WHY. AND THAT NEEDS TO BECOME AN ISSUE BETWEEN THE CITY AND, AND THE COUNTY. WELL, WELL, AND COUNCILMAN, I I DO HAVE SOME INFORMATION REGARDING ONE OF THE HIGHER PROFILE, UM, DOMESTIC VIOLENCE MURDERS THAT HAPPENED OVER THE SUMMER THAT I CAN SHARE WITH YOU OFF OFFLINE, UM, AT ANOTHER, YOU KNOW, AT A LATER TIME. MAYBE YOU OUGHT TO SHARE IT ONLINE SO THAT EVERYBODY IN THE COMMUNITY KNOWS ABOUT IT UNLESS YOU CHOOSE NOT TO. I'LL, I'LL TALK TO YOU ABOUT IT OFFLINE. OKAY. THANK YOU. THAT'S ALL. MAYOR. THANK YOU VERY MUCH. THANK YOU. COUNCILMAN BER. COURAGE COUNCIL MEMBER PERRY. THANK YOU, SIR. UM, HR, LET'S SEE, UH, SLIDE NUMBER, UH, I GUESS IT'S FOUR. UM, THERE WAS A $500,000 INCREASE. WHAT, WHAT DOES THAT DO TO, [04:00:02] TO 500,000? IT'S THE, UH, GENERAL FUND, 7.2 MILLION. THAT'S AN IN THE INCREASE IN, UH, AUTHORIZED POSITIONS. OH, THE GENERAL, THE, I'M SORRY. OKAY. IT SAYS ZERO ADDITIONAL POSITIONS. SCOTT, DO YOU REMEMBER WHAT THE 500 NOT THE EMPLOYEE BENEFITS? YEAH, THE, I'M SLIDE BEFORE THAT. I'M SORRY, MYSELF. CONFUSED. HMM. I'M, IT'S A F Y 22 GENERAL FUNDS 7.2 MILLION IS A TITLE OF IT. MM-HMM. , YEAH. NO ADDITIONAL POSITIONS, BUT $500,000 MORE. WHAT'S THAT? I DUNNO WHAT, WHAT, I DUNNO THE ANSWER TO THAT. YES, SIR. UH, OF THAT $500,000 INCREASE, ABOUT HALF THAT IS GOING TO BE FOR THE CIVILIAN COMPENSATION INCREASE. CAN YOU PULL THE MICROPHONE? SURE. SORRY ABOUT THAT. THANK YOU, SCOTT. ABOUT HALF OF THAT CLOSE TO 250,000 IS FOR THE, UM, ACROSS THE BOARD INCREASES. SO THE 4% INCREASE IN THE 1% LUMP SUM TO CIVILIAN EMPLOYEES. THERE ARE ALSO SOME CHARGES TO THE, UH, ASSESSMENTS FOR, FOR BUILDING MAINTENANCE AND PC REPLACEMENT IN THE HR DEPARTMENT FUND. AND THE LAST ONE WAS THE, UH, EMPLOYEE OF CHOICE MARKETING THAT RENEE TALKED ABOUT BEFORE, THAT'S 125,000. THANK YOU. SO ARE YOU TALKING ABOUT, UM, CONSTRUCTION WORK OR SOMETHING BEING CHARGED AGAINST THEIR OPERATIONS? UH, NO SIR. IN, UM, EVERY, EVERY DEPARTMENT AS PART OF OUR FACILITIES MAINTENANCE FUND IS PROVIDED AN ASSESSMENT FOR AH, OKAY. MAINTENANCE TO THEIR, TO THEIR OFFICE BUILDINGS AND, AND BASED ON A CALCULATION. ALRIGHT. SO HALF OF IT GOING TO THE INCREASE IS BASED ON THE, UH, CITY EMPLOYEE CHANGES IN, UM, SALARY? YES. CLOSE, YES. MM-HMM. . ALRIGHT. OKAY, GREAT. THANK YOU. AND THEN, UH, THANK YOU SCOTT, IF YOU COULD JUST, SCOTT, IF YOU COULD JUST SEND ME THAT, WHAT, WHAT THOSE OTHER PARTS ARE, THAT WOULD BE GREAT. THANK YOU. AND THEN, UH, SLIDE NUMBER, IT'S THE ONE WITH THE, UH, CITY RECRUITMENT EFFORTS. MM-HMM. , KEEP GOING THERE. OH, YES, SIR. BACK ONE. OKAY. YEAH, THAT'S RIGHT. UM, OKAY. HOW MANY OPEN RECS DO WE HAVE RIGHT NOW FOR THE CITY TOTAL? WE HAVE, WE HAVE ABOUT 1300 VACANT POSITIONS RIGHT NOW. OKAY. THIR 1300 VACANT POSITIONS. OKAY. YES, SIR. AND ON AVERAGE, HOW LONG ARE THOSE VACANT POSITIONS OPEN? YEAH, SO, UM, WE'RE SEEING AN UPTICK IN HOW LONG IT'S TAKING US TO FILL POSITIONS. UM, OKAY. IS THAT BECAUSE THERE'S NOT QUALIFIED APPLICANTS OR OUR PROCEDURES? YEAH, I, I THINK A LOT OF IT IS OUR CURRENT LABOR MARKET. YOU KNOW, I WAS LOOKING AND IN 2019 WE POSTED ABOUT THE SAME NUMBER OF POSITIONS THAT WE POSTED THIS FISCAL YEAR, BUT WE'VE HAD ABOUT A 20% DECLINE IN QUALIFIED APPLICANTS FOR THOSE SAME POSITIONS. AND THEN IF YOU THINK ABOUT THAT, IN 2019, WE WERE RECRUITING OVER THAT ENTIRE FOUR QUARTERS. SO WE HAVE THE SAME NUMBER OF POSITIONS AS F Y 19, AND WE'VE BEEN ADVERTISING ALL OF THOSE IN THESE LAST TWO QUARTERS OF THIS FISCAL YEAR. SO WE'RE, IT'S A SMALLER TIME PERIOD WITH A, WITH THE SAME NUMBER OF POSITIONS. AND I THINK A LOT OF PEOPLE, REGARDLESS OF THE INDUSTRY, ARE NOW GOING BACK OUT, OPENING UP, TRYING TO RECRUIT FOR THE SAME POSITION. SO WE HAVE SEEN A DECLINE IN QUALIFIED APPLICANTS. OKAY. BUT DIDN'T WE STOP RECRUITMENT? DIDN'T WE FREEZE? WE DID DURING THAT TIME ALSO, WE, WE DID FOR A PERIOD OF TIME. AND, AND THAT'S WHAT I'M SAYING, YOU CAN SEE HOW MUCH WE'RE MAKING UP GROUND WHEN THE FACT THAT THIS FISCAL YEAR, WE'RE GONNA END THE FISCAL YEAR RIGHT. WHERE WE WERE TWO YEARS AGO, BUT HAVING HAD A CRUNCH RIGHT AT THE END, TRYING TO FILL THAT SAME NUMBER OF POSITIONS. OKAY. AND HOW MANY, HOW MANY APPLICANTS ARE THERE ON AVERAGE PER POSITION? CRYSTAL, DO YOU KNOW THE ANSWER? I WANNA SAY WE GET ABOUT 105,000 APPLICATIONS A YEAR. I DON'T KNOW PER POSITION. HI, GOOD AFTERNOON. I'M CRYSTAL STRONG, ASSISTANT DIRECTOR WITH HR. WE PROBABLY GET ABOUT 70 OR 80 PER POSITION, BUT THAT VARIES DEPENDING UPON THE TYPE OF POSITION. YEAH. OKAY. IT JUST JUST GIVES US AN INDICATION 70 TO 80 PER POSITION. RIGHT. FOR, FOR CLERICAL POSITIONS IT MAY BE CLOSER TO A HUNDRED FOR TECHNICAL, MUCH LESS. YEAH. OKAY. WELL, THE REASON I'M ASKING THESE QUESTIONS IS, DO WE REALLY NEED [04:05:01] A MARKETING CAMPAIGN, $125,000 FOR SOMEBODY TO TELL US YOU NEED TO DO THIS OR DO THAT OR PO YOU KNOW, TARGET THESE AREAS. AND THE REASON I'M, UH, ANOTHER REASON I'M CONCERNED ABOUT THAT I HAVE, SINCE I'VE BEEN ON COUNCIL AND I JUST ASKED MY STAFF EVEN PREVIOUS TO THAT, HR HAS NEVER REQUESTED TO COME TO ANY OF MY MEETINGS, UH, REQUESTED TO PUT STUFF IN MY NEWSLETTERS, CONSIDER IT, REQUESTED THAT. WELL, I'M JUST SAYING, I DON'T THINK THERE ARE ABSOLUTELY THINGS WE COULD DO LIKE THAT. I I THINK WE NEED TO LOOK AT DOING THOSE THINGS FIRST BEFORE WE YEAH. BEFORE WE GO OUT AND SPEND $125,000 ON A MARKETING FIRM TO TELL US WHAT WE SHOULD BE DOING. YEAH, THAT'S, THAT'S MY POINT. I I THINK THIS IS A TOTAL WASTE OF MONEY AT THIS POINT, AND WE NEED TO TRY TO DO THINGS THAT YOU HAVE ALL THESE RESOURCES AVAILABLE TO YOU BEFORE WE JUMP OFF INTO THAT, THAT AREA. AND WE'RE DOING A COMBINATION OF ALL THOSE THINGS, COUNCILMAN. UM, WE JUST WANTED TO UP OUR EFFORTS REGARDING THAT ON ALL FRONTS. SO ABSOLUTELY. WE'D LOVE TO PARTNER WITH, UM, ANY OF YOUR DISTRICTS. YOU KNOW, WE'VE HEARD A LOT OF TALK ABOUT HOW ARE WE GETTING TO THOSE PEOPLE WHO, UH, MAYBE SUFFER FROM THE DIGITAL DIVIDE. WE DO A LOT OF THINGS ONLINE. WE DO A LOT OF IN-PERSON EVENTS TOO. AND WE'VE TALKED ABOUT WANTING TO PARTNER WITH YOU GUYS TO MAYBE DO CHAT WITH A RECRUITER WITHIN YOUR DISTRICTS. UM, AND SO, UM, WE'D BE EXCITED TO HEAR ANY, ANYTHING THAT YOU THOUGHT THAT WE COULD DO TO UP THOSE EFFORTS AND GET, MAKE SURE THAT WE ARE COMPETING SUCCESSFULLY. YEAH. AND I'M SAYING LET'S DO THAT FIRST BEFORE WE LAUNCH OFF INTO SPENDING MONEY FOR THEM TO TELL US, HEY, THIS IS, WE KNOW WHAT TO DO. YES. AND FOR THEM TO MIMIC WHAT WE NEED TO DO, TO ME IS A WASTE OF MONEY. LET'S TRY THESE OTHER THINGS FIRST. UM, THANK YOU. THANK YOU. UM, MUNICIPAL COURT JUDGE GOT A COUPLE OF QUESTIONS FOR YOU AS WELL, UM, ON THE SLIDE THAT SHOWS THE, UM, CASELOAD, UM, SLIDE FIVE. YES, SIR. UM, YOU KNOW, IT SHOWS EVERYTHING GOING DOWN AND IS THAT BE WHY? I MEAN, WHY IS EVERYTHING GOING DOWN? BUT I SEE YOUR, YOUR, YOUR BUDGET IS GOING UP, SO I'M TRYING TO WEIGH THE DIFFERENCE HERE AND WHAT MAKES A DIFFERENCE. WELL, UM, IF YOU, UH, UH, WE'LL SEE ACTUALLY, FRED, YOU WANNA TAKE THAT QUESTION? UH, COUNCILMAN? UM, SO YES, WE, WE DO KNOW THAT THE, THE, THE TREND DOWNWARD IS A DIRECT IMPACT OF COVID. WE THINK WE ALL UNDERSTAND THAT, UH, CASE FILINGS BEEN DOWN, UH, BUT WE ANTICIPATE IT'S GONNA GO BACK UP. AND IT TAKES ABOUT SIX MONTHS TO TRAIN NEW COURT STAFF, UH, TO DO THE JOB. YOU KNOW, UH, THE JOB REQUIREMENTS NOW REQUIRE A HIGHER LEVEL OF, UH, UNDERSTANDING OF COURT DUTIES AND RESPONSIBILITIES AND, AND ALSO OF THE LAW. AND SO, UH, THAT, THAT, THAT'S, THAT'S WHY WE, WE TRY TO HIRE FOR THE, FOR THE FUTURE. BUT, UH, THIS SLIDE ALSO INDICATES THE, THE NUMBER OF SERVICES THAT HAPPENED VIRTUALLY, UH, POST, UH, DURING COVID AND, AND CURRENTLY. AND SO WHAT WE'RE, WE'RE FINDING OUT NOW IS LIKE A LOT OF OUR, UH, CONSTITUENTS ARE REQUESTING, UH, NON IN PERSON APPEARANCES, RIGHT? AND SO WE'RE DOING THOSE BY, BY THESE, THESE, THESE METHODS, UH, THIS COURT VOICES PROGRAM THAT WE'RE CURRENTLY IN. WE'RE HEARING SOME POSITIVE FEEDBACK FROM OUR CONSTITUENTS, WHETHER THEY COME IN PERSON, THEY LIKE COMING IN PERSON. 'CAUSE THEY, THEY WANT TO SEE A JUDGE FACE TO FACE AND THEY FEEL LIKE THEY CAN GET, UM, BETTER UNDERSTANDING AND RESOLUTION OF THEIR CASE. WE HAVE OTHERS THAT ARE, DON'T HAVE TIME TO COME DOWNTOWN, AND SO THEY PREFER A PHONE CALL OR AN EMAIL. ALL THESE METHODS, ALL THESE METHODS HERE REQUIRES MUCH MORE STAFF TIME TO ACCOMPLISH. UH, AS, AS YOU PROBABLY KNOW, IF WE GO THROUGH, UH, VIRTUAL MEETINGS, UH, WE HAVE, UH, INDIVIDUALS WHO ARE CHALLENGED WITH TECHNOLOGY. UH, WE WERE FORCED FOR A PERIOD OF TIME TO DO BASICALLY EVERYTHING VIRTUAL. UH, WE STILL DON'T HAVE ACCESS TO OUR CONSTITUENTS OF THESE, UH, COURT SERVICES. IT REQUIRES STAFF TO, UH, TAKE MORE TIME TO HELP THESE INDIVIDUALS, UH, GET WHAT THEY NEED. AND SO WE'RE CONTINUALLY DAILY, UH, THROUGH A PHONE CALL, EMAILS, UH, HELPING THEM ON A, ON A ZOOM CALL TO HAVE A HEARING. BEFORE WE USED TO HAVE, UM, [04:10:01] UH, TRIAL SETTINGS, 40 CASES SET A DAY. IT NOW WOULD TAKE A WHOLE WEEK TO GET THROUGH THOSE 40 CASES VIRTUALLY, UH, BECAUSE THE JUDGES ARE IN COURT ALL DAY LONG, HANDLING SMALLER DOCKETS OF FOUR TO FIVE AT A TIME. SO THAT, THAT, THAT'S THE, THE NEED FOR, FOR STAFFING. THANK YOU. COUNCIL MEMBER PERRY. COUNCIL MEMBER SANDOVAL. I THANK YOU MAYOR. 20 MINUTES ON THAT FOLLOW UP QUESTIONS FOR, FOR HR. FIRST OF ALL, IRAN'S, UM, REQUESTS THAT LOTS OR 50% OF OUR EMPLOYEES PARTICIPATE IN THE MERIT-BASED SURVEY. I THINK THAT'S, UH, THAT'S GREAT. AND, UH, I THINK WE ALSO WANNA CONSIDER THAT IN TERMS OF EQUITY, DIVERSITY, AND INCLUSION, AND ENSURE THAT EVERYONE'S HAVING AN EQUAL OPPORTUNITY AT THE MERIT PAY INCREASE. UM, THE OTHER QUESTION I HAD WAS, UH, COUNCILMAN CASTILLO BROUGHT UP THE QUESTION ABOUT LIFEGUARD PAY. AND ERIC, YOU SAID WE WERE GOING TO HAVE TO BE MORE COMPETITIVE. UM, COULD YOU TELL ME ALSO ABOUT NOT JUST SEASONAL EMPLOYEES, BUT TEMPORARY EMPLOYEES AND WHERE THEIR HOURLY WAGES STAND? MM-HMM. . SO, UH, OUR TEMPORARY EMPLOYEES, UM, THEIR HOURLY WAGES AREN'T INCREASING AS A RESULT OF THIS 4% INCREASE, BUT THEY ARE GOING TO BE PART OF OUR MARKET SURVEY AND THE TOTAL COMPENSATION PACKAGE THAT WE COME BACK TO YOU WITH NEXT YEAR. AND WHAT ARE THEIR, UH, ARE THEY STARTING AT 1560 AS WELL? CURRENTLY THEY DO NOT, WHAT DO THEY START AT? GIMME JUST A MOMENT. SO OUR SUMMER YOUTHS IS, STARTS AT $9 AN HOUR, AND THEN OUR REC ASSISTANTS AND POSITIONS LIKE THAT ARE AROUND $10 AN HOUR. AND THOSE ARE, THOSE ARE SEASONAL OR TEMPORARY ONLY? THEY'RE A COMBINATION OF SEASONAL TEMP, BUT WE HAVE EMPLOYEES WHO ARE NOT IN THE PARKS DEPARTMENT THAT ARE TEMPORARY. RIGHT. YEAH. I THINK THE COUNCILMAN'S QUESTION IS NOT THE SEASONAL MM-HMM. POSITIONS. THEY ARE TEMPS, CITY TEMPS. RIGHT. COUNCILWOMAN. RIGHT, RIGHT. NOT, NOT THROUGH A CONTRACTED AGENCY, BUT RIGHT. TEMP THAT THEY'RE TEMPORARY WITH US. THOSE ARE GONNA BE HIGHER COUNCILMAN, IF THE HR DOESN'T HAVE THAT, WE'LL MAKE SURE THAT'S IN THE FOLLOWUP TO THE COUNCIL. OKAY. I REMEMBER RUNNING INTO ONE OF THEM WHO'S A SENIOR AT ONE OF OUR SENIOR CENTERS. AND WHEN WE, UH, FIRST INCREASED THE INCOMING SALARY TO $15 AN HOUR, WHICH WAS, YOU KNOW, ALL IT WAS COMMUNICATED ALL OVER THE ORGANIZATION, AND THEY WERE VERY EXCITED THINKING THEY WERE GONNA GET $15 AN HOUR AND WERE VERY DISAPPOINTED, UH, WHEN THAT DIDN'T HAPPEN FOR THE, FOR THE TEMPORARY, UH, EMPLOYEES. UM, SO, OKAY. THE NEXT QUESTION I HAVE IS, UM, I GUESS I, I KIND OF HAVE TO AGREE WITH COUNCILMAN PERRY ABOUT RECRUITING, UH, EMPLOYEES TO THE CITY. SO I'M REALLY SURPRISED TO HEAR THAT WE HAVE THAT MANY, UH, VACANCIES IN THAT HEART OF A TIME FILLING POSITIONS BECAUSE I'VE, I'VE HEARD, UH, FROM OUT IN THE COMMUNITY THAT IT'S SO HARD TO GET A JOB WITH THE CITY MM-HMM. . UM, ARE THERE JUST CERTAIN JOBS THAT IT'S HARDER TO RECRUIT FOR? ABSOLUTELY. UH, ESPECIALLY WHEN YOU THINK ABOUT OUR SKILLED CRAFT, OUR PLUMBERS, OUR H HVAC, OUR ELECTRICIANS, OUR C D L DRIVERS, THAT'S WHERE WE FIND THE MOST DIFFICULTY. AND THAT'S ALSO WHERE, FOR EXAMPLE, WITH OUR C D L DRIVERS, THAT WE'RE HOPING THAT OUR CONTINUED PARTNERSHIP WITH THE WORKFORCE DEVELOPMENT DEPARTMENT AIDS US IN THAT AREA. SO DO WE HAVE A PIPELINE, UH, FROM WORKFORCE DEVELOPMENT AND THE, AND THE TRADE SCHOOLS TO HIRE? YEAH. UM, MANY OF OUR DEPARTMENTS, UM, HAVE RELATIONSHIPS WITH THOSE TRADE SCHOOLS AND WORK WITH THE WORKFORCE DEVELOPMENT DEPARTMENTS. MOST OF THE PARTICIPANTS HAVE NOT COMPLETED THEIR PROGRAMMING. UM, BUT WE'VE HAD ABOUT 267 APPLY FOR CITY JOBS. AGAIN, THIS IS KIND OF PRELIMINARY BECAUSE THEY HAVEN'T COMPLETED THEIR PROGRAM. UM, WE HAVE 18 WHO HAVE EITHER BEEN HIRED OR ARE IN THE PROCESS OF PROCESSING FOR A JOB. AND SO WE EXPECT THAT NUMBER TO GROW. SO WOULD YOUR MARKETING EFFORTS JUST BE FOR THAT TRADE? NO, THOSE TRADES, I THINK OUR MARKETING EFFORTS, UM, JUST TO BE CLEAR, THE $125,000, THE VAST MAJORITY OF THAT IS ACTUALLY TO PAY FOR THE ADVERTISING. SO THERE'S A SMALL PORTION TO WORK WITH A, WITH, WITH A FIRM TO HELP US DEVELOP, UM, THOSE ADVERTISING CAMPAIGNS. BUT THEN IT'S ACTUALLY TO DEPLOY IT. AND SO WE ARE JUST GOING TO TRY TO DEPLOY THE EMPLOYER OF CHOICE SO THAT WE ATTRACT APPLICANTS TO OUR JOB SITE AS A WHOLE. [04:15:02] OKAY. UM, SO I, I'M GONNA SHARE AN ANECDOTE WITH YOU. SO I, I, I HEAR YOU ON THE PLUMBERS AND, UH, AND SUCH, BUT I, I THINK IT WOULD MAKE SENSE TO, UM, TO RECRUIT THEM TO THE TRADE PROGRAMS. OBVIOUSLY IT ADDS ADDITIONAL TIME BEFORE THEY'RE ABLE TO, TO JOIN US. UM, BUT I KNOW PLENTY OF PEOPLE THAT, LIKE I SAID, INCLUDING MYSELF INCLUDED WHO HAVE APPLIED FOR JOBS AT THE CITY OF SAN ANTONIO, UH, AND DID NOT GET, UH, AN INTERVIEW OR A CALLBACK. AND THAT WAS LIKE HALF A DOZEN JOBS THAT I APPLIED FOR. AND AT THE END OF IT ALL, I, I JUST WENT TO THE VOTERS AND I ASKED THEM FOR, FOR A JOB. UM, BUT ANYWAY, I, I, I FIND IT A LITTLE BIT HARD TO BELIEVE. IT'S HARD TO RECRUIT PEOPLE IN, IN THE OTHER PROFESSION. SO THANK YOU. THANK YOU. COUNCIL MEMBER SANDOVAL. COUNCIL MEMBER PERRY. YEAH, JUST A COUPLE OF, UH, MORE QUESTIONS HERE. UM, ON THAT. I, I THOUGHT I DID ASK HOW, ON THE AVERAGE, HOW LONG IT TAKES TO FILL POSITIONS HERE FOR THE CITY. DID YOU, DID I ASK THAT OR DID YOU YOU DID. AND OUR, OUR, UM, ESTIMATE FOR THIS YEAR IS ABOUT 56 DAYS. 56 DAYS. OKAY. I TOO HAVE HEARD A LOT OF, UH, COMMENTS COMING TO ME. IN FACT, I'VE HAD PERSONAL CALLS SAYING, HEY, I NEVER HAVE HEARD BACK FROM THE CITY. YOU KNOW, I PUT AN APPLICATION IN, I HAVEN'T HEARD BACK. AND YOU'RE TALKING A COUPLE OF MONTHS MM-HMM. , AND I'M, I'M JUST WONDERING, IS THERE SOMETHING THAT WE CAN DO TO STREAMLINE OUR PROCESS TO SHORTEN THAT TIMEFRAME TO ACTUALLY BRING PEOPLE ABOARD? I'M NOT MM-HMM. , I'M SAYING QUALIFIED PEOPLE MM-HMM. . BUT, UH, WHEN WE GET 60 OR 70 APPLICANTS PER POSITION, I REALLY QUESTION THAT IT'S TAKEN US THAT LONG TO FILL THESE POSITIONS ACROSS THE CITY. MM-HMM. . MM-HMM. . SO YEAH, I'M STILL STILL CONCERNED ABOUT THAT. UM, THEN, UM, WELL, NOW I LOST MY, MY POSITION HERE. HELP ME OUT HERE, JOHN. THERE WAS A QUESTION ON, ON THE, ON THE MUNICIPAL COURT, AGAIN, THERE WAS, UM, UH, ADDITIONAL, AND YOU ANSWERED THAT A LITTLE BIT, FRED, BUT EXACTLY WHAT ARE WE NEEDING THE ADDITIONAL MONEY FOR IN MUNICIPAL COURT? UH, COUNCILMAN, UH, WE'RE NOT ASKING FOR ADDITIONAL, UH, FUNDING IN OUR PROPOSED BUDGET. OKAY. I THOUGHT I SAW A CHART HERE THAT'S, UH, LIKE 600,000 ADDITIONAL MORE, UM, OR 400,000, YOUR PROPOSED BUDGET? 14.5 MILLION. NO, IT'S 600,000 FROM 21 TO 22. AND I BELIEVE THAT'S THE SAME ANSWER FROM THE HR. UH, I THINK THAT'S, UH, THE EMPLOYEE COMPENSATION AND THEN THOSE, UH, UH, SERVICES THAT, UH, ALL DEPARTMENTS SHARE WITH THE CALLS, UH, CALLS FOR I T S D FUNDING AND THAT SORT OF THING. OKAY. ALRIGHT. GREAT. THANK YOU VERY MUCH. THANK YOU, SIR. AND ERIC, I, ERIC, I'VE GOT, UH, IT'S PROBABLY MORE DIRECTED TOWARDS YOU. UM, BACK IN 17, WE STARTED THE DISCUSSION AND I THOUGHT WE WERE MAKING PROGRESS ON THIS DOUBLE, DOUBLE MAGISTRATION WITH A NEW COUNTY FACILITY AND ALL THAT STUFF. AND WE ACTUALLY CAME UP WITH AN ESTIMATE ON HOW MUCH IT WOULD TAKE TO MAKE MODIFICATIONS OVER THERE TO, UH, ACCOMMODATE, UM, THAT FACILITY FOR OUR PURPOSES AS WELL. AND THAT DISCUSSION HAS KIND OF STOPPED. AND, UH, COUNCILWOMAN HDA, I WOULD SAY THAT WE NEED TO RESURRECT THAT AGAIN FOR THE PUBLIC SAFETY MEETINGS TO BRING THAT UP. AGAIN, WHERE ARE WE? HAVE WE JUST FORGOTTEN ABOUT IT? OR ARE WE GONNA WORK TOWARDS A SOLUTION AND, UH, GET THAT TAKEN CARE OF? UM, SO YEAH, UH, I THINK WE NEED TO READDRESS THAT, OPEN THAT UP AGAIN AND, UM, GET TO WORK ON THAT. UH, THAT'S, THAT'S ALL MY COMMENTS, SIR. THANK YOU. THANK YOU. COUNCIL MEMBER PERRY. UM, ERIC OR SCOTT, THIS MIGHT BE INSTRUCTIVE AND PROBABLY PURELY ACADEMIC, BUT I WONDER, UH, WHAT WOULD BE THE OVERALL BUDGET IMPACT IF WE HAD TOMORROW EVERY AUTHORIZED POSITION FILLED, WHAT WOULD BE THE BUDGET IMPACT TO THE CITY? WELL, WE, UM, NO, IT'S NOT NECESSARILY AN ACADEMIC EXERCISE. UM, IT, WE CAN, WE CAN CALCULATE THAT, UM, BUILT INTO EVERY DEPARTMENTAL BUDGET, AND I THINK YOU'VE HEARD SCOTT TALK ABOUT IT BEFORE IS, YOU KNOW, WE, WE BUDGET A FACTOR KNOWING THAT IN [04:20:01] A LARGE DEPARTMENT LIKE PUBLIC WORKS OR PARKS AND REC, NOT EVERY SINGLE POSITION IS GONNA BE FILLED THE ENTIRE FISCAL YEAR. SO THERE'S A FACTOR THAT GETS ACCOMMODATED FOR THAT. UM, AND, AND LAST YEAR, FOR EXAMPLE, WHEN WE HAD A HIRING FREEZE, THAT FACTOR WAS A LITTLE WIDER. UM, BUT WE CAN, WE CAN DO SOME, UH, WE CAN DO SOME MATH AND, AND PROVIDE THAT, UH, KIND OF AN ESTIMATE TO THE COUNCIL IN THE FOLLOW UP MEMO. OKAY. YEAH, I, I THINK THAT WOULD BE HELPFUL. UM, KNOWING THAT, YOU KNOW, I, I THINK IT'S, IT'S ONE THING TO BE, UH, SOMEWHAT CONCERNED THAT, UH, A POSITION OR SEVERAL POSITIONS IS WE'RE HAVING SOME DIFFICULTY FILLING, BUT IN MANY CASES WE'RE, YOU KNOW, WE'VE COME OFF A YEAR OF TOTAL FREEZE ACROSS THE BOARD. THERE'S ALSO, UM, CALIBRATIONS THAT INDIVIDUAL DEPARTMENT HEADS WILL DO, UH, TO THOSE, UH, VACANCIES BASED ON BUDGETARY CONSTRAINTS. AND THEN THERE'S, UH, YOU KNOW, POTENTIALLY CHANGING ORGANIZATIONAL STRUCTURE ISSUES THAT YOU'RE EXPLORING. I MEAN, EVERY CASE IS GONNA BE DIFFERENT. UM, WHILE, YOU KNOW, 1300 SET VACANCIES SOUNDS LIKE A LOT, I THINK THERE'S, THERE'S A LOT OF DETAIL UNDERNEATH THAT HEADING, BUT, BUT FROM A BUDGETARY STANDPOINT, I THINK IT WOULD BE HELPFUL IF WE KIND OF UNDERSTOOD WHAT, WHAT THAT HIGH WATER MARK MIGHT BE. SURE. YEAH. GREAT POINTS, MAYOR. WE'LL, WE'LL DO THAT. ALRIGHT. UH, I THINK THAT'S THE DURATION OF OUR, UH, DISCUSSION TODAY. THANK YOU VERY MUCH AGAIN, TO OUR DEPARTMENTS, TO OUR MUNICIPAL COURT LEADERS, UH, AGAIN, TO ALL OF OUR EMPLOYEES WHO ARE REPRESENTED TODAY, UH, IN THE DEPARTMENT. WE APPRECIATE YOUR WORK AND LOOK FORWARD TO, UM, GETTING TOWARDS OUR BUDGET RATIFICATION. THERE [Executive Session] IS A, AN EXECUTIVE SESSION, UH, BRIEF ONE TODAY. SO, UH, THE TIME IS NOW 4:01 PM ON TUESDAY, AUGUST 31ST, 2021. THE CITY COUNCIL, THE CITY OF SAN ANTONIO, WILL NOW MEET AN EXECUTIVE SESSION TO CONSULT WITH THE CITY ATTORNEY'S OFFICE PURSUANT TO TEXAS GOVERNMENT CODE SECTION 5 5 1 0.071 AND DELIBERATE OR DISCUSS THE FOLLOWING ITEMS, ECONOMIC DEVELOPMENT NEGOTIATIONS PURSUANT TO TEXAS GOVERNMENT CODE SECTION 5 5 1 0.087, THE PURCHASE EXCHANGE LEASE FOR VALUE OF REAL PROPERTY PURSUANT TO TEXAS GOVERNMENT. CODE SECTION 5 5 1 0.072. DISCUSS PERSONNEL MATTERS RELATED TO APPOINTED OFFICIALS, INCLUDING THE CITY CLERK'S OFFICE PURSUANT TO TEXAS GOVERNMENT CODE SECTION 5 5 1 0.074, TEXAS GOVERNMENT CODE SECTION 5 5 1 0.071 AND CONSULTATION WITH THE CITY ATTORNEY FOR LEGAL ISSUES OR WERE ADVICE RELATED TO COLLECTIVE BARGAINING LITIGATION INVOLVING THE CITY AND C OVID 19 PREPAREDNESS UNDER SECTION 5 5 1 0.071. GOOD AFTERNOON. THE TIME IS 5:06 PM ON THIS TUESDAY, AUGUST 31ST, 2021. CITY COUNCIL'S RECONVENED FROM ITS EXECUTIVE SESSION. NO OFFICIAL ACTION WAS TAKEN. OUR MEETING IS NOW ADJOURNED. THANK YOU. A VOTE. AYE. * This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.