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EVERYONE.I THINK WE HAVE OUR QUORUM PRESENT.
SO THE TIME IS 2:10 PM ON THE SECOND DAY OF NOVEMBER, 2022.
WELCOME TO OUR CITY COUNCIL B SESSION.
WE'LL CALL OUR MEETING TO ORDER.
MADAM CLERK, COULD YOU READ THE ROLE? COUNCIL MEMBER BRAVO HERE.
COUNCIL MEMBER MCKEE RODRIGUEZ.
PRESENT, COUNCIL MEMBER GRO HERE.
COUNCIL MEMBER SANDOVAL IS HERE.
COUNCIL MEMBER COURAGE HERE IN REALITY.
ALRIGHT, UH, GOOD AFTERNOON EVERYONE.
AND WE HAVE A COUPLE ITEMS ON OUR AGENDA TODAY.
UH, BOTH I WOULD CATEGORIZE AS GOOD NEWS STORIES.
UH, SO LET ME TURN IT OVER TO CITY MANAGER ERIC WALSH.
UH, GOOD AFTERNOON, MAYOR AND COUNCIL.
SO, UM, THE FIRST ITEM ON THE AGENDA TODAY IS, UM, IS A BRIEFING ON THE CITY'S 2022, UH, COMMUNITY SURVEY RESULTS.
AND WHILE WE BELIEVE THAT IT'S, UH, CRITICALLY IMPORTANT THAT WE GET ONGOING FEEDBACK FROM THE RESIDENTS OF MAJOR, OF OUR MAJOR SERVICES THAT WE PROVIDE TO THE COMMUNITY, THE SURVEY ASKS FOR SERVICE SATISFACTION LEVELS FROM RESIDENTS ACROSS THE CITY.
UM, WE, AND YOU'LL HEAR FROM, FROM CHRIS, UH, WE WENT THROUGH AN R F P, WE SELECTED A COMPANY, UM, THAT DOES THIS WORK IN OTHER CITIES, AND YOU'LL GET A FLAVOR OF THAT IN THE PRESENTATION.
UM, WE HAVE, UH, SINCE 2008, EVERY TWO YEARS DONE THIS COMMUNITY SURVEY.
IT'S A SCIENTIFIC SURVEY, STATISTICALLY VALID, AND CHRIS WILL KIND OF WALK THROUGH THE METHODS BY WHICH THEY GO THROUGH TO ENSURE THAT, UM, WE DID NOT DO IT IN 2020.
WE WERE SCHEDULED TO DO IT IN 2020.
SO WE HAD A, UH, UH, A TWO YEAR HIATUS.
UM, UM, BUT THE SURVEY RESULTS ARE NOW, ARE, ARE ALSO BENCHMARKED THAT YOU'LL SEE AGAINST OUR 2018 RESULTS.
UH, BUT ALSO, UM, UH, HOW, HOW WE COMPARE TO OTHER LARGE TEXAS CITIES AS WELL AS SOME OTHER MAJOR US CITIES, UM, THAT, UM, THAT CHRIS HAS ACCESS TO IN SOME CASES.
IN MOST CASES, CHRIS'S COMPANY IS ALSO DOING SIMILAR SURVEYS IN THESE CITIES.
UM, I WILL TELL YOU, AND I SHARED WITH YOU DURING THE BUDGET PROCESS THAT THE CITY DID EXCEPTIONALLY WELL.
UM, UM, AND OUR CONSULTANT WILL EXPAND UPON THAT.
UH, I CERTAINLY AM VERY PROUD OF THE, UH, OVERALL SATISFACTION, UM, OF CITY SERVICES.
UM, IT'S CER UH, YOU'LL SEE IT'S THE HIGHEST IT'S BEEN SINCE WE BEGAN, UH, CONDUCTING, UH, THESE SURVEYS 14 YEARS AGO.
UM, CITY EMPLOYEES, UH, WERE, UH, RATED HIGHLY FOR THEIR CUSTOMER SERVICE, UM, IN A VARIETY OF DIFFERENT AREAS.
UM, AND I THINK IT'S IMPORTANT TO SEE, UH, WHERE WE MADE IMPROVEMENT.
BUT, UH, AND CHRIS'S COMPANY HAS JUST GIVEN US THIS WEEK KIND OF THE, THE, THE DATA BEHIND BY DISTRICT, BY RACE AND WE'LL BE WORKING AND ALL THIS, ALL THIS DATA WILL BE ONLINE FOR THE PUBLIC TO SEE.
PART OF WHAT WE'RE GONNA DO WITH IT IS START TO DRILL DOWN INTO, UM, THE, THE, THE DATA IN ORDER TO FIGURE OUT WHERE ARE AREAS THAT WE NEED TO HAVE MORE OF AN EFFORT IN, IN, IN TERMS OF CERTAIN SERVICES.
UM, AND, UH, OUR CONSULTANT WILL BE, UH, TALKING ABOUT THAT AS HE GOES THROUGH THE PRESENTATION.
SO IT'S, IT'S A GOOD NEWS BECAUSE IT, IT'S REFLECTIVE OF THE WORK THAT WE'VE DONE.
IT'S GOOD NEWS BECAUSE IT'S ACCESS TO DATA TO MAKE SURE THAT WE'RE PREPARED FOR THE 2024 COMMUNITY SURVEY.
UM, BECAUSE, YOU KNOW, IN AREAS LIKE THIS, UM, I THINK IT'S, IT'S MY, UH, SINCERE BELIEF THAT THERE, THERE IS NEVER A FINISH LINE, RIGHT? THERE'S ALWAYS THINGS THAT CAN BE APPROVED UPON, BUT UH, WE WILL BE SENDING THIS OUT, UH, TO THE EMPLOYEES LATER ON TODAY AFTER THE B SESSION AND, UM, REALLY THANKING THEM FOR THEIR WORK.
UM, BUT, BUT, BUT THERE'S ALWAYS SOMETHING MORE WE CAN DO BETTER AND UH, AND WE'RE COMMITTED TO THAT.
SO WITH THAT, I'M GONNA TURN IT OVER TO CHRIS OR ALANA'S GONNA INTRODUCE IT AND THEN WE WILL, WE'LL LET CHRIS UH, PRESENT.
GOOD AFTERNOON, MAYOR CITY COUNCIL.
AS ERIC MENTIONED, THE CITY HAS BEEN CONDUCTING COMMUNITY SURVEYS SINCE 2008 TO MEASURE SAN ANTONIO RESIDENT SATISFACTION WITH THE DELIVERY OF OUR MAJOR CITY SERVICES AND WHY I LOVE TO SHARE GOOD NEWS AND WE DO HAVE VERY IMPRESSIVE 2022 SURVEY DATA TO PRESENT TO YOU TODAY.
WE ALSO HAVE THE OPPORTUNITY WITH THIS DATA TO IMPROVE AND BE EVEN BETTER IN THE FUTURE.
SO BEFORE I INTRODUCE THE CONSULTANT, I ALSO
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WANNA RECOGNIZE DAI GAVAN, THE CHIEF OF STAFF FOR COMMUNICATIONS AND ENGAGEMENT.SHE SPEARHEADED THIS PROJECT AND DID AN AMAZING JOB, UM, TO INTRODUCE THE CONSULTANTS.
SO SINCE E T C INSTITUTE INC'S FOUNDING IN 1982, THE COMPANY HAS COMPLETED RESEARCH PROJECTS FOR CLIENTS IN MORE THAN 1000 CITIES IN 50 STATES, WHICH ALLOWED FOR SUBSTANTIAL BENCHMARKING OF THE CITY OF SAN ANTONIO'S SURVEY RESULTS AGAINST OTHER CITIES IN TEXAS.
E T C INSTITUTE HAS CONDUCTED COMMUNITY SURVEYS FOR THE CITIES OF DALLAS, FORT WORTH, HOUSTON, AUSTIN, AND MORE THAN 20 OTHER COMMUNITIES.
IT'S MY PLEASURE TO INTRODUCE TO YOU OUR CONSULTANT AND CHIEF EXECUTIVE OFFICER FOR E T C INSTITUTE INC.
CHRIS TATU, WHO IS ONE OF THE NATION'S LEADING AUTHORITIES ON THE DEVELOPMENT OF QUALITATIVE AND QUANTITATIVE CUSTOMER SATISFACTION RESEARCH FOR STATE AND LOCAL GOVERNMENTS.
CHRIS MAYOR, MEMBERS OF THE COUNCIL, IT'S GREAT TO BE, UH, YEAH, GREAT TO BE HERE.
AGAIN, FOR THOSE OF YOU WHO AREN'T FAMILIAR WITH OUR FIRM, UH, 40 YEARS AGO WE MADE A COMMITMENT TO HELP LOCAL GOVERNMENTS GATHER STATISTICALLY VALID INPUT FROM THEIR RESIDENTS TO REALLY HELP MAKE BETTER DECISIONS.
I'VE SPENT THE LAST 30 SOME YEARS OF MY LIFE WORKING WITH GOVERNMENTS LIKE SAN ANTONIO TO LET YOU KNOW WHAT YOUR RESIDENTS THINK.
UH, ONE OF MY JOBS IS TO FIND OUT WHAT THE DATA FROM EVERY RESIDENT, UH, OR AT LEAST A REPRESENTATIVE SAMPLE OF YOUR RESIDENTS.
SO YOU CAN TAKE THAT AND HEAR FROM AN OBJECTIVE VOICE OF THE PEOPLE.
UH, WHAT'S GREAT IS WE HAVE A LOT OF PUBLIC INPUT AND PUBLIC MEETINGS AND THOSE ARE A SUPER PART OF THE PROCESS.
BUT LAST YEAR WE DID A SURVEY, WE ACTUALLY ASKED PEOPLE, HAD YOU BEEN AT A PUBLIC MEETING SOMETIME IN THE PREVIOUS THREE YEARS? AND THIS INCLUDED PERIODS BEFORE THE PANDEMIC AND ONLY 4% OF PEOPLE SAID THAT THEY HAD.
WE THEN DID FOLLOW UP QUESTIONS AND WE SAID, WELL, WHAT WAS THE REASON YOU WENT? MOST OF PEOPLE WENT TO GET RECOGNITION OR AWARD OR SEE SOMEBODY ELSE GET RECOGNITION OR AWARD NUMBER TWO IS THEY WANTED TO COMPLAIN ABOUT SOMETHING.
NUMBER THREE WAS THEY WANTED TO CHANGE SOMETHING.
AND SO IT'S IMPORTANT TO HEAR FROM THOSE VOICES, BUT THE AVERAGE RESIDENT DOES NOT HAVE TIME TYPICALLY TO COME AND EXPRESS THEIR OPINION.
SO WITHOUT A TOOL LIKE THIS, SOMETIMES YOU DON'T HEAR WHAT THEY THINK.
UH, TODAY I'M GONNA WALK THROUGH BRIEFLY THE PURPOSE OF THE SURVEY, THE METHODOLOGY, HOW IT WAS CONDUCTED, AND THEN I'M GONNA WALK YOU THROUGH SOME OF THE MAJOR FINDINGS.
UH, THIS SURVEY IS ONE OF THE MOST EXCEPTIONAL SURVEYS I'VE EVER UH, BEEN A PART OF.
THE RESULTS OF THIS SURVEY ARE PERHAPS THE MOST IMPRESSIVE GIVING THE CHALLENGES THAT THE CITY HAS BEEN THROUGH.
BUT BEFORE YOU START MAKING DECISIONS WITH THAT, I WANNA FIRST WALK YOU THROUGH A LITTLE BIT OF HOW IT'S DONE.
BECAUSE I KNOW THESE DAYS THERE'S LOTS OF SURVEYS OUT THERE.
EVERYBODY'S WONDERING, IS THE SURVEY REALLY VALID? TO GIVE YOU A LITTLE LOCAL CONTEXT FOR OUR CREDIBILITY, UH, WE DO MANY SURVEYS FOR THE ALAMO AREA, M P O.
I HAVE PEOPLE ON YOUR BUSES HERE WITH VIA TODAY DOING A REGIONAL ONBOARD SURVEY TO MAKE SURE WE KNOW WHAT YOUR TRANSIT NEEDS.
LAST YEAR FOR TXDOT, WE SURVEYED OVER 3000 HOUSEHOLDS IN THE SAN ANTONIO AREA TO MAKE SURE WE UNDERSTOOD TRAVEL BEHAVIOR PATTERNS.
AND WE ALSO DID YOUR CITYWIDE POLICE SURVEY LAST SUMMER.
SO WE'VE BEEN DOING SURVEYS HERE A LONG TIME.
I TAKE A LOT OF ATTENTION TO MAKE SURE IT'S REPRESENTATIVE OF EACH OF YOUR DISTRICTS.
THAT'S ONE OF THE THINGS I'LL TALK ABOUT.
IN ADDITION TO GETTING OBJECTIVE DATA, IT'S ALSO A CHANCE FOR YOU TO INPUT, TO SET PRIORITIES.
WE'RE GONNA HAVE SOME QUESTIONS ON THE SURVEY THAT I'LL SHARE WITH YOU TO ACTUALLY SAY, WHAT DO RESIDENTS THINK IS IMPORTANT SO THAT WAY YOU CAN RESPOND TO THOSE NEEDS AND OF COURSE HAS ALREADY BEEN MENTIONED.
WE CAN TRACK YOU AND COMPARE YOU OTHER COMMUNITIES AROUND THE COUNTRY.
BY THE WAY, IN ADDITION TO THE THOUSAND CITIES, I'VE ACTUALLY MANAGED RESEARCH FOR 23 OF THE 25 LARGEST US CITIES IN 78 OF THE 100 LARGEST US CITIES.
AND WE DO WORK ON FOUR CONTINENTS AROUND THE GLOBE.
SO WITH THAT SAID, HERE'S HOW THE SURVEY WAS DONE.
THE OVERALL QUESTIONS, MANY OF THEM WERE VERY SIMILAR TO WHAT WE'VE ASKED IN IN PREVIOUS YEARS TO MAKE SURE THAT THE OVERALL SURVEY INSTRUMENT IS FAIRLY OBJECTIVE.
YOU KNOW, WE ASKED THE QUESTIONS THIS YEAR IN A VERY SIMILAR WAY TO THE LAST TIME TO THE TIME BEFORE.
SO WE USED A LOT OF THE SAME QUESTIONS FROM THE 2018 SURVEY IN YOUR PREVIOUS SURVEY.
UH, THE OTHER THING THAT YOU'LL NOTICE WAS ALREADY MENTIONED IS THAT WE HAD PLANNED TO LAUNCH IT IN 2020.
WE DELAYED IT, WHICH WAS PROBABLY A GOOD DECISION WHEN THE PANDEMIC BROKE OUT IN THE SPRING OF 2020.
UH, AS FAR AS THE OVERALL SURVEY ADMINISTRATION PROCESS, THIS CITY PROBABLY PAYS MORE ATTENTION TO THE DIGI DIGITAL DIVIDE ISSUE THAN ANY OTHER CITY I WORK WITH.
BECAUSE OF THAT REASON, THE SURVEY'S NOT JUST DONE ONLINE.
WE MAIL THE SURVEY OUT TO FOLKS.
WE EVEN CALL PEOPLE AND LEAVE VOICE MESSAGES.
WE LET THEM TO RESPOND ONLINE.
WE LET THEM CALL US, WE LET THEM MAIL IT BACK.
AND YOU'LL NOTICE IF YOU ACTUALLY LOOK AT THE DEMOGRAPHICS, WE HAD ABOUT 5% OF THE FOLKS WHO DON'T HAVE ACCESS TO THE INTERNET.
AND BECAUSE YOU DID A LARGE SAMPLE, YOU CAN ACTUALLY LOOK AT THAT SUBGROUPS NEED SEPARATELY FROM EVERYONE ELSE.
THE SAMPLE ITSELF WAS DESIGNED TO MAKE SURE THE RESULTS FOR EACH OF YOUR DISTRICTS WERE STATISTICALLY VALID.
SO OUR GOAL WAS TO GET ABOUT A HUNDRED SURVEYS FROM EACH DISTRICT.
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DID THAT UP TO ABOUT 128 OR 129.BUT OVERALL IT'S VERY EVENLY DISTRIBUTED AND IT'S NOT PERFECT.
THE RESULTS HAVE A LEVEL OF CONFIDENCE OF 95% WITH A MARGIN OF ERROR PLUS OR MINUS 3%.
WHAT THAT MEANS IS WE DID THE SURVEY A HUNDRED TIMES, 95 TIMES OUT OF A HUNDRED, WE'D EXPECT TO GET THE RESULTS WITHIN ABOUT 3% OR LESS.
IT'S ALSO GENERALLY REPRESENTATIVE EACH OF YOUR DISTRICTS.
WITH THAT SAID, JUST A FEW THINGS THAT YOU MIGHT BE LOOKING FOR IS HOW DOES IT STACK UP DEMOGRAPHICALLY, ONE OF THE THINGS THAT WE ACTUALLY LOOK AT IS THE RACE OF THE RESPONDENTS.
AND WHEN YOU LOOK AT THE RACIAL NUMBERS THAT ACTUALLY MIRRORS THE RECENT CENSUS.
AND IF YOU ACTUALLY LOOK, WHEN WE PROVIDE, WHICH WE HAVEN'T DONE YET, THE DETAILED BREAKOUTS FOR YOUR DISTRICTS, YOU'LL SEE THAT THE DISTRICTS THAT HAVE MORE HISPANICS WILL HAVE A HIGHER RESPONSE TO HISPANICS SO THAT HAVE HIGHER MINORITIES WILL HAVE HIGHER MINORITY RESPONDENTS.
WE ACTUALLY TRACKED IT TO MAKE SURE THAT AT THE DISTRICT LEVEL IT WAS REPRESENTATIVE, GOOD DISTRIBUTION BY GENDER.
WE HAVE GOOD DISTRIBUTION FROM ALL AGE GROUPS AND I WON'T SPEND A LOT OF TIME ON THAT.
BUT FOR THOSE OF YOU WHO ARE INTERESTED, THESE DOTS ON THIS MAP ACTUALLY SHOW THE PHYSICAL LOCATION OF WHERE THE RESPONDENTS LIVE.
AND YOU CAN SEE WE HAVE GOOD GEOGRAPHIC REPRESENTATION FROM OUT THE CITY.
BOTTOM LINE, I'VE DONE THIS 30 YEARS.
MY COMMITMENT IS TO MAKE SURE THAT WE GET GOOD STATISTICALLY REPRESENTATIVE DATA FROM THE RESIDENTS IN THE COMMUNITIES WHERE WE DO SURVEYS.
AND I CAN TELL YOU VERY CONFIDENTLY THAT HAS BEEN DONE TODAY.
SO WHEN I SHARE SOME RESULTS TO YOU IN A FEW MINUTES, WHICH YOU'VE ALREADY HEARD ARE VERY GOOD, IT'S NOT JUST WE GOT SOME PEOPLE WHO LIKE THE CITY AND GIVE THEM GOOD RESULTS.
IT TRULY IS REFLECTIVE OF THE COMMUNITY.
LET ME START OFF WITH SOME OF THE COMMUNITIES THAT WE COMPARE TO HERE IN TEXAS.
WE ACTUALLY DO SURVEYS FOR AUSTIN, DALLAS, EL PASO, FORT WORTH, AND YOU CAN SEE SAN ANTONIO.
THESE ARE JUST YOUR BIG TEXAS COMPARISONS.
WHAT I'D LIKE TO FOCUS YOUR ATTENTION TO IS THE RANK ON THE FAR RIGHT.
YOU CAN SEE OF ALL THE SERVICES THAT ARE LISTED UP THERE.
YOU ARE RANKED FIRST IN ALMOST EVERY CATEGORY.
UH, YOU NORMALLY I'D HAVE BALLOONS AND CAKE AND THINGS LIKE THAT GOING OFF AT A PLACE LIKE THIS.
FIRST AMONG YOUR BIGGEST CITIES IN TEXAS, THOSE ARE PROBABLY THE BEST ONES TO COMPARE YOU TO YOUR SECOND IN JUST TWO OTHER AREAS.
YOU SHOULD BE EXTREMELY PROUD OF YOURSELVES FOR THAT.
YOU CAN LET THAT SLIDE LINGER ON THE SCREEN.
THE SECOND THING I WANNA SHARE WITH YOU IS YOUR OVERALL SATISFACTION RATING.
AND THIS IS ONE OF THE WAYS YOU CAN TELL.
DOES CHRIS REALLY TELL IT LIKE IT IS? WELL, WHEN I WAS HERE IN 2016, I GOT TO TELL YOU HOW MUCH WORSE THINGS HAD GOTTEN.
SO IF THOSE OF YOU HAVE BEEN AROUND LONG ENOUGH, I CAME AND SAID, HEY LOOK, YOUR OVERALL SATISFACTION RATING HAS DROPPED 7% AND THERE ARE SOME SIGNIFICANT DECREASES.
NOW I GET TO TELL YOU THE OPPOSITE NEWS, YOU'VE ACTUALLY SEEN OVERALL SATISFACTION RATING GO UP 10% AND THAT THOUGH IN ITSELF IS A SIGNIFICANT, YOU DID IT IN AN ERA WHEN NATIONALLY THE OVERALL RESULTS FOR MOST COMMUNITIES ARE DOWN SIGNIFICANTLY.
IN FACT, WE'VE SURVEYED 104 COMMUNITIES SINCE JULY 1ST TO PUT THIS IN CONTEXT AND OVERALL SATISFACTION'S DROPPED IN 93 OUT OF THE 104 IS VERY RARE TO SEE IMPROVEMENTS THIS YEAR COMPARED TO PREVIOUS YEARS.
I'M GONNA TRY TO EXPLAIN AT LEAST WHAT SOME OF MY INSIGHTS AS TO WHY.
ONE OF THE FIRST THINGS I WANNA POINT OUT ON THIS CHART IS THIS IS THE RESULTS FROM 2020.
YOU CAN SEE THAT'S THE BLUE EXTENSION.
AND THEN YOU SEE THE WHITE LABELS ON THE INSIDE IS WHERE YOU WERE IN 2018.
YOUR OVERALL RATING IN EVERY MAJOR CITY SERVICE CATEGORY HAS IMPROVED.
AND I JUST IMPROVED A LITTLE BIT.
A SIGNIFICANT IMPROVEMENT DURING COVID.
WE FOUND THAT THREE THINGS REALLY MADE A DIFFERENCE IN CITY SCORES, PARTICULARLY THOSE FOR LARGE CITIES.
THE FIRST ONE IS HOW DID THE COMMUNITY THINK YOU RESPONDED ON THE PUBLIC HEALTH ARENA TO COVID.
IF YOU TAKE A LOOK HERE, IT'S ABOUT THE FIFTH BAR DOWN IN 2018.
YOU NOW HAVE AN 84% SATISFACTION RATE.
YOU DIDN'T JUST MEET EXPECTATIONS FOR PUBLIC HEALTH SERVICES, YOU CLEARLY EXCEEDED THEM AND SET A NEW STANDARD.
AND THAT'S ONE OF THE BIGGEST IMPROVEMENTS FOR ANY COMMUNITY WE'VE SEEN ACROSS THE COUNTRY.
SO YOU RESPONDED TO THAT VERY WELL.
THE SECOND ONE I WANNA POINT OUT IS YOU WORK YOUR WAY DOWN AS POLICE, YOU'LL SEE THAT INCREASE IS ONLY 8%.
AND YOU MIGHT THINK, WELL THAT'S NOT SO MUCH.
WELL NATIONALLY IT'S DOWN BY OVER 10, SOMETIMES 15% IN MOST COMMUNITIES.
SO YOU WENT UP 8% WHILE THE NATION SAW THAT RESULT GO DOWN SIGNIFICANTLY BECAUSE OF A LOT OF THE CHALLENGES WE HAD WITH POLICE DISCUSSIONS AND HOW TO DEPLOY THEM IN 2020 AND 2021.
AND YOU'LL SEE THAT THE COMMUNITY HERE IN SAN ANTONIO THINKS YOU'VE DONE THAT VERY WELL.
PRETTY MUCH EVERY CATEGORY IS IN DOUBLE DIGITS IMPROVEMENT IN AN AREA WHEN THE RESULTS HAVE GENERALLY GONE DOWN.
SOME OF THE SPECIFIC THINGS FOR SOME OF OF YOUR DEPARTMENTS THOUGH, LIBRARIES PUT THIS IN PERSPECTIVE.
WE SURVEY A THOUSAND OVER A THOUSAND PEOPLE AND THERE'S ALMOST NOBODY GIVING DISSATISFIED RATINGS FOR YOUR LIBRARIES.
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YOU MIGHT SAY, WELL LIBRARIES ARE GOOD, YOUR LIBRARIES ARE EXCEPTIONAL.THEY'RE AMONG THE VERY BEST THAT WE RATE ANYWHERE.
BUT WHAT I WANNA POINT OUT HERE IS THAT THE RATINGS ACTUALLY STAYED REALLY HIGH AFTER THE PANDEMIC AND MOST COMMUNITIES LIBRARY SERVICES WERE SHUT DOWN, THEY WERE REDUCED, LIBRARIES WERE CLOSED.
SO TYPICALLY WE'VE SEEN LIBRARY SERVICES DECREASE RATHER SIGNIFICANTLY.
YET YOU WERE ABLE TO SUSTAIN SOME OF THE HIGHEST LEVELS IN THE COUNTRY.
SAME THING FOR YOUR FIRE AND EM S SERVICES.
YOU COULD SEE ALL THE AREAS THAT WERE ASSESSED IMPROVED.
THE OVERALL RATING WAS UP 11 PERCENTAGE POINTS WITH YOUR SOLID WASTE SERVICES.
AGAIN, THIS WAS A SERVICE THAT WAS REALLY DIFFICULT TO DELIVER AT TIMES DURING THE PANDEMIC.
IN ADDITION, WHAT WE FOUND HERE IS CUSTOMER SERVICE.
WHEN PEOPLE NEEDED INFORMATION ABOUT THEIR TRASH AND THEIR YARD WASTE, THAT OFTEN BECAME A COMPLICATED ISSUE.
IN A LOT OF CITIES, YOUR CUSTOMER SERVICE RATING IS GONNA SHOW YOU AT THE END NOT ONLY IMPROVED, BUT THEY'RE AMONG THE VERY BEST IN THE COUNTRY.
AND I THINK THAT'S ONE OF THE REASONS YOU SEE SUCH GOOD SOLID WASTE RATINGS.
YOU CAN SEE YOUR OVERALL RATINGS FOR THE AIRPORT IMPROVED IN SPITE THE FACT THAT PEOPLE WERE TRULY HONEST ON THE SURVEY.
YOU CAN SEE FLIGHT OPTIONS AND THINGS LIKE THAT DURING THE PANDEMIC DECREASED AT LEAST FOR A PERIOD OF TIME.
AND SO THAT DECREASE OF 9% IS NOT UNUSUAL.
BUT THIS IS THE ONE THAT YOU REALLY SHOULD TAKE A LOT OF PRIDE IN.
YOUR OVERALL SATISFACTION WITH PUBLIC HEALTH SERVICES WENT UP 25% AS I MENTIONED BEFORE.
BUT LOOK AT THE PIECE THAT REALLY CONTRIBUTED A LOT TO THAT.
YOUR HEALTH EDUCATION, YOUR COMMUNICATION, THE EDUCATION, THE WAY YOU KEPT PEOPLE INFORMED AND ENGAGED DURING THE PANDEMIC AND IN THE POST PANDEMIC ERA THAT WE'RE STILL IN IS TRULY ONE OF THE VERY BEST THAT WE'VE SEEN IN THE NATION.
AND I FEEL LIKE A BROKEN RECORD HERE AS I GO THROUGH THESE SLIDES.
'CAUSE JUST EVERY SINGLE SLIDE IS GOOD.
YOUR THREE ONE ONE PHONE LINES AND YOUR OVERALL WEBSITE, SOCIAL MEDIA ALL IMPROVED IN AN ERA WHEN THERE WAS A LOT OF PRESSURE TO DO THAT.
EVEN BETTER THAN, YOU KNOW, PEOPLE HAD.
NOT A LOT OF PEOPLE HAD NOT HAD TO USE A LOT OF THOSE PLATFORMS UNTIL THE PANDEMIC BROKE OUT AND YOU WERE ABLE TO RESPOND TO THOSE CONCERNS AND NEEDS.
AND AS I ALREADY MENTIONED, YOUR POLICE ACROSS THE BOARD IN EVERY AREA SAW SIGNIFICANT IMPROVEMENT.
SO AGAIN, AND THIS WAS AN ERA WHEN REALLY POLICE RATINGS ON SOME COMMUNITIES HAVE DROPPED BY MORE THAN 20% NATIONALLY.
AS I SAID, MOST COMMUNITIES HAVE SEEN MORE THAN A 10% DECREASE.
FOR YOU TO SEE IMPROVEMENTS IN EVERY AREA THAT WE ASSESS FOR POLICE IS AGAIN, SOMETHING MEANS YOU'RE DOING SOMETHING EXCEPTIONAL HERE THAN MOST OTHER COMMUNITIES HAVE NOT BEEN DOING.
ANIMAL CARE ACROSS THE BOARD WAS UP SIGNIFICANTLY.
YOU CAN SEE 17% INCREASE IN THE OVERALL SATISFACTION RATING AND PUBLIC WORKS.
ONE OF THE THINGS THAT WAS REALLY IMPORTANT ON YOUR LAST SURVEY WAS IMPROVING THE INFRASTRUCTURE, YOUR STREETS AND YOUR SIDEWALKS, POTHOLES.
AND YOU CAN SEE ALL OF THOSE AREAS IMPROVED SIGNIFICANTLY IN THE OVERALL PERCEPTIONS OF PUBLIC WORKS IS UP 17 PERCENTAGE POINTS.
NOW THIS TO ME IS PERHAPS THE CONTROL TOTAL THAT TELLS YOU, YOU KNOW WHAT? SAN ANTONIO RESIDENTS HAVE EXPERIENCED A LOT OF THE SAME CHALLENGES EVERYBODY ELSE AROUND THE COUNTRY HAS THE LAST FEW YEARS.
WHEN WE LOOK AT THINGS ABOUT PEOPLE'S ATTITUDES TOWARD THE ECONOMY, QUALITY OF LIFE, JUST OVERALL LIVING GENERALLY ATTITUDES NATIONALLY HAVE FALLEN.
AND YOU CAN SEE WE'VE SEEN SIMILAR DECREASES HERE, UH, COMPARED TO THE LAST SURVEY.
WHAT IS IMPORTANT ABOUT THIS IS IF PEOPLE GENERALLY FEEL MORE NEGATIVE ABOUT THINGS, THEY ALSO TEND TO RATE EVERYTHING ELSE MORE NEGATIVELY.
BUT THAT DIDN'T HAPPEN THIS TIME.
WHAT I TYPICALLY EXPECT IS, IF I SEE OVERALL PERCEPTIONS OF A COMMUNITY AS A PLACE TO LIVE, PEOPLE ACROSS THE BOARD RATE THE CITY, THE GOVERNMENT SERVICES LOWER 'CAUSE THEY'RE MORE CRANKY.
IN THIS CASE, THE CITY ACTUALLY GOT BETTER RATINGS.
SO THAT MEANS THAT THE CITY IN THE MIDDLE OF A TURMOIL WHERE THERE'S A LOT OF NEGATIVITY GOING ON ABOUT THE QUALITY OF LIFE PLACE TO LIVE IN GENERAL, SENTIMENT NATIONALLY, THE CITY WAS ACTUALLY A BEACON THAT WAS ACTUALLY EXCEEDING EXPECTATIONS.
AND SO YOU AS LEADERS TO BE COMMENDED, YOUR CITY'S EMPLOYEES ARE TO BE COMMENDED FOR THE QUALITY OF SERVICES THEY PROBABLY 'CAUSE THIS IS EXTREMELY UNUSUAL.
WE NORMALLY DO NOT SEE, FOR EXAMPLE, WHEN OKLAHOMA THUNDER, OR EVEN WHEN I THINK IT WAS THE SPURS GET IN THE N B A CHAMPIONSHIP, GUESS WHAT WE USUALLY SEE A SLIGHT BOOST IN THAT COMMUNITY SURVEY RESULTS.
NORMALLY WHEN THINGS ARE REALLY POPULAR AND PEOPLE ARE HAPPY, WE SEE A SLIGHT UPTICK IN RATINGS.
WHEN THEY'RE NOT, THEY GO DOWN.
SO THE FACT THAT OVERALL GENERAL QUALITY OF LIFE ISSUES WENT DOWN IN SATISFACTION WITH CITY SERVICES WENT UP IS SOMETHING YOU'RE REALLY TO BE COMMENDED ON DELIVERING.
LAST THING I WANNA SHARE IS HOW YOU STACK UP NATIONALLY FOR OUR DATABASE WITH MORE THAN 250,000 RESIDENTS.
YOU'LL NOTICE THAT IN EVERY MAJOR CATEGORY THAT WAS ASSESSED, YOU ARE SETTING THE STANDARD, NOT JUST A LITTLE ABOVE AVERAGE.
REMEMBER, THE MARGIN OF ERROR ON THIS IS PLUS OR MINUS 3%.
THE GOAL FOR MOST CITIES IS TO BE AVERAGE OR MAYBE IN THE TOP, YOU KNOW, QUARTILE, YOU'RE NEAR THE VERY TOP IN ALMOST EVERY CATEGORY.
LIBRARY IS 32% ABOVE THE NATIONAL AVERAGE FIRE.
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SOLID WASTE, 38 PARKS AND RECREATION, 34 POLICE, 28 ANIMAL CARE, 19, CODE ENFORCEMENT, 23.INCREDIBLE RATINGS, INCREDIBLE ACCOMPLISHMENTS.
AND FOR ME TO HAVE BEEN PART OF SEEING 103 SURVEYS OR 104 SURVEYS DONE IN THE LAST, I GUESS FOUR MONTHS, AND YOU GOT TO GIVE NEGATIVE FEEDBACK 93 TIMES, THIS IS ACTUALLY KIND OF A JOY FOR ME TO COME HERE AND GIVE YOU SOME GOOD NEWS.
HERE'S WHAT I WANT TO KIND OF END ON THOUGH AS WE GET TO THE END OF THE SURVEY.
OVERALL QUALITY OF CITY SERVICES IS NOW 31% ABOVE THE NATIONAL AVERAGE.
THAT'S JUST NOT SLIGHTLY BETTER.
AND I BELIEVE THAT IS NOW THE BEST RATED LARGE, BEST RATED LARGE CITY IN OUR DATABASE.
WE'LL ACTUALLY ASSESS THAT AT THE END OF THE YEAR.
BUT IT'S TRULY AN INCREDIBLE ACCOMPLISHMENT FOR A CITY OF SAN ANTONIO SIZE.
BUT ONE OF THE REASONS I THINK THAT'S HAPPENED IS THE OVERALL QUALITY OF YOUR CUSTOMER SERVICE, YOUR EMPLOYEES IN THE AVERAGE LARGE CITY, ONLY ONE IN THREE RESIDENTS IS SATISFIED WITH THE QUALITY OF CUSTOMER SERVICE.
IN SAN ANTONIO, IT'S 80%, YOU'RE 47%.
USUALLY WE DON'T SEE RATINGS THAT HIGH, EVEN IN SOME REALLY HIGH AFFLUENT SUBURBS THAT HAVE LOTS OF RESOURCES TO PROVIDE EVERYTHING EVERYONE WANTS.
BUT TO BE AT 80% TRULY EXCEPTIONAL, I THINK YOUR EMPLOYEES RESPONDED IN WAYS DURING COVID AND IN THE POST COVID ERA IN WAYS THAT PEOPLE REALLY APPRECIATE IN YOUR COMMUNITY.
SO YOUR EMPLOYEES ARE TO BE GIVEN A LOT OF CREDIT FOR THAT.
BUT YOU DIDN'T JUST HAVE ME COME HERE TO TELL YOU, HEY, YOU'RE DOING A GREAT JOB.
YOU HIRE US ALSO TO HELP GIVE YOU SOME GUIDANCE ON WHERE TO GO.
SO IN ADDITION TO LOOKING AT HOW SATISFIED FOLKS ARE, WE ALSO LOOK AT THE PRIORITIES.
AND THOUGH YOU'VE RESPONDED WELL TO THE POLICE ISSUE, YOUR SATISFACTION IS UP.
IT'S STILL SOMETHING THAT'S REALLY IMPORTANT TO RESIDENTS.
IT WAS NUMBER ONE OVERALL, YOUR FIRE AND EMERGENCY MEDICAL SERVICES WITH NEXT PUBLIC WORTH PUBLIC HEALTH AND YOUR EFFORTS TO ASSIST HOMELESSNESS OR HOME THE HOMELESS.
KINDA ROUND OUT THE TOP FIVE PRIORITIES TO RESIDENTS.
WE THEN HAVE SOME ANALYTICS THAT WE DO TO SAY, WELL, BASED ON HOW YOU'RE DELIVERING SERVICES AND THE IMPORTANCE OF THOSE SERVICES, WHICH ONES SHOULD YOU FOCUS ON? IF YOUR GOAL IS TO ENHANCE OVERALL SATISFACTION IN THE NEXT COUPLE YEARS.
AND FROM THAT ANALYSIS, CONTINUING TO FOCUS ON POLICE ADDRESSING THE ISSUES RELATED TO HOMELESS AND THE PUBLIC WORKS ARE THE THREE AREAS THAT WILL HAVE THE BIGGEST IMPACT MOVING FORWARD.
IF YOUR GOAL TO INCREASE OVERALL SATISFACTION WITH CITY SERVICES, THIS DOESN'T MEAN THAT THE LIBRARY IS NOT IMPORTANT, BUT YOU'RE SO HIGH IN YOUR RATINGS FOR LIBRARY, YOU COULD BUY AND BUILD 30 BILLION MORE DOLLARS WORTH OF LIBRARIES.
AND IT PROBABLY ISN'T GONNA INCREASE THE SATISFACTION RATING FOR THE CITY THAT MUCH.
'CAUSE YOU'RE ALREADY AT 95% SATISFACTION, IF THAT MAKES SENSE TO YOU.
BUT THE PLACES THAT ARE IMPORTANT TO FOLKS WHERE YOUR RATINGS ARE LOWER, THOSE ARE THE PLACES YOU HAVE SOME OF THE GREATEST OPPORTUNITIES TO IMPROVE SATISFACTION.
AND THOSE ARE THE ITEMS THAT ARE LISTED AT ABOVE.
AND AS YOU MENTIONED, WE'RE GONNA BE DEVELOPING A DASHBOARD FOR YOU.
AND WITHIN THAT, YOU'LL ACTUALLY BE ABLE TO DRILL DOWN AND ACTUALLY SEE SOME OF THE PRIORITIES FOR YOUR INDIVIDUAL DISTRICTS.
AND THAT'S STILL A FEW WEEKS AWAY, BUT THAT'S ONE OF THE THINGS THAT WE HOPE TO HELP YOU WITH, TO GIVE YOU A TOOL THAT YOU CAN REALLY USE.
SO SOME OF THE THINGS UP, YOUR OVERALL SATISFACTION RATINGS TRULY ARE EXCEPTIONAL IN THE FACT THAT THEY'VE GONE UP SO MUCH IN AN ERA WHEN THE NATION HAS SEEN SIGNIFICANT DECREASES.
ONE OF THE BIGGEST CONTRIBUTORS TO THAT IS YOUR RESPONSE TO THE PANDEMIC WITH YOUR PUBLIC HEALTH SERVICES, THE WAY YOU'VE MANAGED THE POLICE ISSUE COMPARED TO OTHER LARGE CITIES.
AND FRANKLY, YOUR CUSTOMER SERVICE FROM YOUR EMPLOYEES HAS TRULY BEEN EXCEPTION, WHICH IS WHY YOU ARE NOW SETTING THE STANDARD FOR THE DELIVERY OF CITY SERVICES, NOT JUST HERE IN TEXAS, BUT FOR THE ENTIRE NATION.
BUT TO MOVE FORWARD, MAKING SURE YOU CONTINUE TO FOCUS ON THINGS LIKE POLICE ISSUES, UH, PUBLIC WORKS, UH, HOMELESS ISSUES.
THOSE WILL BE THINGS THAT YOU WANT TO KEEP LOOKING AT TO ENSURE YOU SUSTAIN OR POSSIBLY EVEN INCREASE YOUR SATISFACTION RATING IN THE FUTURE.
AND WITH THAT, UH, I'D BE HAPPY TO ANSWER ANY QUESTIONS.
I FEEL LIKE GOING TO HUG ALL 13,000 OF OUR EMPLOYEES RIGHT NOW, BUT, UH, CERTAINLY IS GREAT NEWS, UH, FROM A COMPARATIVE STANDPOINT ABOUT WHERE CITY, WHERE THE CITY IS.
AND I WANNA THANK MY MY COLLEAGUES ON THE COUNCIL, UH, FOR BEING AN IMPORTANT INGREDIENT IN THE LEADERSHIP OF THE CITY.
UH, AND OF COURSE ALL THE DEPARTMENTS AND EMPLOYEES FROM, UH, FROM ALL ASPECTS OF OUR, OF OUR OPERATION.
AND THE CUSTOMER SERVICE NUMBERS SPEAK FOR THEMSELVES.
YOU CAN TELL THAT YOU, WE, WE ARE A PART OF AN ORGANIZATION WHERE PEOPLE REALLY CARE ABOUT THE JOBS THAT THEY DO AND HOW IMPORTANT THAT THEY ARE, UH, IN DOING IT.
IT'S BEEN A WHILE SINCE I HAD A STATISTICS CLASS.
UM, SO I'M GONNA TRY NOT TO DRAW ANY UNFAIR CONCLUSIONS, BUT I I DO APPRECIATE, UH, THE SLIDE THAT YOU NOTED.
UM, PRIORITY AREAS IF WE WERE TO WANT TO IMPACT, UH, THESE NUMBERS.
SO AFTER WE KIND OF GET OVER THE, THE, UH, CELEBRATORY
[00:25:01]
PART OF THIS, UH, WHERE CAN WE IMPROVE? UH, IT DID STRIKE ME IN SOME OF THE EARLIER SLIDES THAT ARE, THAT THE AREAS THAT ARE, ARE KIND OF LOW ARE THE ONES THAT WE'VE BEEN STRUGGLING WITH IN TERMS OF EQUITY AND INVESTMENT.AND THAT IS IN OUR INFRASTRUCTURE.
UH, AND I'M, I'M SURE I'M TEEING UP CLAYTON ON THIS ONE, BUT, UH, IT DOES REINFORCE THE EFFORTS THAT WE'RE MAKING TO ENSURE THAT WE'RE PUTTING PROPER ATTENTION ON OUR INFRASTRUCTURE AND EQUITY ISSUES.
I CAN'T HELP BUT THINK THAT SOME OF THESE NUMBERS THOUGH, UM, ARE, UM, REFLECTIVE OF US FINALLY BEING WILLING TO TALK ABOUT SOME OF THE, THE NEEDS OF OUR CITIES AND OF OUR CITY IN A MORE OPEN WAY.
UM, I SAW THAT THE NUMBERS FOR THE AIRPORT WENT DOWN BETWEEN 18 AND 22 WITH REGARD TO CONNECTIVITY.
WELL, FRANKLY, FOR THE FIRST TIME IN 10 YEARS THAT WE WERE HAVING AN OPEN CONVERSATION ABOUT HOW WE WANT TO CHANGE THAT, WE HAVE A PLAN TO DO SOMETHING ABOUT IT.
SO I THINK WE'VE INVITED MORE PEOPLE TO, TO REGISTER THEIR COMPLAINTS.
UH, SO I, I DON'T THINK THAT SEEING SOME OF THESE LOWER NUMBERS OR, OR TRENDS THAT MIGHT GO ON THE OPPOSITE DIRECTION FROM WHERE WE WOULD WANT OR NECESSARILY BAD NEWS THAT COULD BE INDICATIVE OF THE THINGS THAT WE ARE TRYING TO CHANGE IN THE CITY.
UM, I DO WANNA REFLECT A MINUTE ON THE, ON SLIDE 24, WHICH IS MORE OF THE, THE ATTITUDES, THE NEGATIVE ATTITUDES PEOPLE HAVE CONTEXTUALLY ABOUT OUR CITY AND, AND WHY THAT'S SO STRANGE TO SEE HIGH NUMBERS FOR OUR CITY SERVICES, BUT SEE A COMMUNITY THAT HAS LOST, UM, CONFIDENCE IN, IN TERMS OF BEING A PLACE TO LIVE, LOST CONFIDENCE.
GRANTED, WE'RE STILL AT 75%, UM, BUT, BUT THE NUMBERS ARE DOWN SLIGHTLY IN THE LAST FOUR YEARS.
I, I MEAN, I, I I, I THINK EVERYBODY WOULD HAVE THE SAME SENSE THAT WHEN YOU TURN ON YOUR TV, IT'S NOTHING BUT NEGATIVE ATTITUDES ABOUT THE STATE OF OUR DEMOCRACY AND OUR CITIES AND OF OUR COUNTRY.
AND THIS NOT A SURPRISE TO SEE THESE TRENDS FOLLOW HERE IN OUR CITY.
UM, AND I'M NOT GOING TO MAKE ANY STATEMENTS POLITICALLY, BUT I DO THINK THAT WE HAVE STRONG HEADWINDS WITH THESE NUMBERS WITH REGARD TO HOW OUR RELATIONSHIP HAS BEEN IN MANAGED WITH THE STATE.
UH, AND THEY HAVE A ROLE TO PLAY HERE.
IS THERE ANYTHING THAT YOU ARE DOING IN OTHER CITIES OR, UM, COULD BE DOING IN FUTURE SURVEYS THAT WOULD HELP US IDENTIFY MAYBE SOME CHALLENGES THAT, UM, WE CAN BRING TO OUR COUNTERPARTS AT THE STATE AND HOW THEIR, FRANKLY, THEIR SERVICES THAT THEY, THAT THEY, UH, PLAY A ROLE IN LOCALLY IMPACT THE ATTITUDES THAT OUR COMMUNITY HAS ABOUT THE PLACE THAT THEY LIVE.
BECAUSE THEY LIVE NOT JUST IN THE CITY OF SAN ANTONIO, BUT THEY ALSO LIVE IN THE STATE OF TEXAS.
I KNOW NATIONALLY THERE'S ISSUES THAT WEREN'T ON THE TOP OF THE LIST A FEW YEARS AGO, LIKE THE ISSUES RELATED TO HOMELESS, AND NOW YOU DEAL WITH FOLKS WHO DON'T HAVE HOMES THAT ARE ON THE STREETS.
THAT'S BECOME A MUCH GREATER ISSUE FOR MOST LARGER CITIES OVER THE LAST COUPLE YEARS.
DO WE HAVE AN ANSWER AS TO WHAT TO DO? WE DON'T.
UH, ONE OF THE THINGS THAT WE'RE PLANNING TO DO NEXT YEAR IS COMPILE THE RESULTS FROM ALL THE CITIES THAT HAVE PARTICIPATED IN SURVEYS THIS YEAR AND START TO LOOK AT WHERE THERE ARE CONNECTIONS, YOU KNOW, IN OTHER WORDS, HOW DO PEOPLE'S RATINGS IN ONE AREA IMPACT OTHERS, OR WERE THERE RELATIONSHIPS BETWEEN THE SOCIO OR ECONOMIC OR OTHER DEMOGRAPHIC PROFILES MM-HMM.
SO WE HAVE NOT FINISHED THAT, BUT SOMETIME NEXT SPRING, NEXT SUMMER, WE PLAN TO HAVE A LOT OF DATA.
SO IT'S A LITTLE WAYS OFF STILL, BUT, UH, WE WILL PROVIDE THAT.
I GUESS MAYBE WHAT I WOULD MAYBE LIKE TO SEE, I DON'T KNOW IF THIS IS THE FORUM FOR THIS CONVERSATION, ERIC, BUT OFF OF THIS SLIDE, A NUMBER OF QUESTIONS WOULD FOLLOW.
SO FOR SOMEBODY WHO SAYS THAT SAN ANTONIO MAYBE, UM, YOU KNOW, THAT IT'S NOT AS HIGH UP, UH, UH, IN TERMS OF PLACE TO RAISE A FAMILY, IT'S AT 71%, BUT FOUR YEARS AGO, WAS IT 4%? HOW MUCH OF, UM, HOW MUCH OF THE PUBLIC SCHOOL, UH, CONVERSATION IS IN THAT METRIC? UM, SAME THING WITH PLACE TO, TO START A BUSINESS.
UM, YOU KNOW, ANY NUMBER OF QUESTIONS I THINK COULD, COULD BE, WE COULD DIG INTO A LITTLE BIT MORE OF THAT AND SEE WHERE CAN WE MOVE THE NEEDLE? WHERE DO WE HAVE TO RELY ON OTHER PARTNERS THAT WE NEED TO ADVOCATE FOR TO, TO MOVE THE NEEDLE? BUT, UH, THIS IS REALLY, REALLY ENCOURAGING, UH, JUST FROM AN OPERATIONAL STANDPOINT FOR THE CITY.
VERY PROUD TO SEE THESE NUMBERS, UH, BUT ALSO WANT TO TAKE FROM IT WHAT, WHAT I THINK CAN BE INSTRUCTIVE AND HOW WE CAN CONTINUE TO MOVE THESE IN THE RIGHT DIRECTION.
BUT, UM, JUST THANK YOU VERY MUCH CHRIS, AND GREAT JOB, EVERYBODY AROUND THE TABLE AND ALL THROUGHOUT THE CITY ORGANIZATION.
VERY PROUD, UH, TO BE PART OF THIS TEAM.
UH, WITH THAT, LET ME TURN IT OVER TO MY COLLEAGUES.
WE'LL START WITH COUNCIL MEMBER MCKEE RODRIGUEZ.
AND THANK YOU FOR THE PRESENTATION.
UM, ONE OF MY STRUGGLES THOUGH WITH SURVEYS IS THAT I ALWAYS DO HAVE MORE QUESTIONS AFTERWARDS AND I'M LIKE, GO, HEY, WELL WHAT IF WE ADD, ADDED
[00:30:01]
THIS QUESTION AND WHAT DOES THIS MEAN? AND SO I THINK ONE OF MY TAKEAWAYS IS THAT WITH THE LEVEL OF SATISFACTION BEING WHAT IT IS, IS TO ME, THAT MEANS THERE'S MORE ROOM FOR INNOVATION.IF WE'RE ALREADY DOING THINGS AT A BASE LEVEL THAT IS STELLAR, THEN WE HAVE ROOM TO TRY OUT SOME THINGS THAT MAYBE WE WOULDN'T HAVE TRIED OUT IF WE WERE ON THE LOWER END OF THAT SPECTRUM.
I ALSO, YOU KNOW, A KEY TAKEAWAY, YOU SAID IT, CITY EMPLOYEES ARE DOING AN AMAZING, AN AMAZING, AMAZING JOB.
AND I WOULD, UM, BE INTERESTED IN, I'M GONNA PROBABLY GIVE SEVEN SURVEY IDEAS, BUT I WOULD LIKE TO SEE HOWSER, HOW THE EMPLOYEES ARE FEELING ACROSS DEPARTMENTS.
UM, YOU KNOW, WHAT IS IT THAT THEY FEEL THEY'RE IN THEIR ENGAGEMENT WITH, UH, OUR CONSTITUENTS ARE, AND I THINK BECAUSE, UH, BECAUSE THAT'S A TWO-WAY STREET, RIGHT? THEY MIGHT BE PUTTING IN ALL THIS WORK AND EFFORT AND PEOPLE, THEY'RE GIVING PEOPLE AN AMAZING EXPERIENCE, BUT ARE THEY BURNT OUT OR WORN OUT? AND WILL THAT LEAD TO PROBLEMS LATER ON? SO THAT'S ONE OF, THAT'S ONE OF MY THOUGHTS.
UM, I THINK I'M, I EXPECTED PRETTY MUCH ALL OF THE RESULTS AND I THINK THAT'RE FAIRLY CONSISTENT IN HOW WE POLL AND SURVEY.
AND SO SOME OF MY TAKEAWAYS AS WELL, UM, A C S I THINK EVEN THOUGH IT WASN'T ONE OF THE THREE DEPARTMENTS THAT ARE RECOMMENDED FOR, UH, HUGE GAINS, RIGHT? I THINK THAT'S ONE WHERE WE LOOK AT TWO OF THE, TWO OF THE QUESTIONS.
AND I SAW THAT THERE WAS A HUGE NEED FOR SPAY NEUTER AND EDUCATION, OR THERE WASN'T AS MUCH SATISFACTION THERE.
ONE OF THE ISSUES BEING, UM, RESCUE ORGANIZATIONS FEEL LIKE THERE'S NOT ENOUGH AND THEN THEY'RE GETTING ALL OF THE SPAY NEUTER APPOINTMENTS AND THE AVERAGE PERSON DOESN'T.
AND SO IF WE NEED TO INCREASE CAPACITY THERE, WHICH WE'VE HEARD A FEW TIMES FROM, UH, DIRECTOR SHANNON SIMS, THAT SPAY NEUTER IS HOW WE'RE GONNA RESOLVE OUR A C S ISSUE.
I THINK THAT'S, UM, THAT WOULD BE A HUGE DIFFERENCE.
I ALSO WONDER WITH PUBLIC WORKS, UM, WE SAW POTHOLE REPAIR, WHICH I WOULD'VE THOUGHT WOULD BE ONE OF THE MORE, UM, WELL RECEIVED PART PART PROGRAMS BECAUSE THE TURNAROUND IS SUPPOSED TO BE ONLY A, LIKE TWO DAYS.
IT'S 48 HOURS TO GET A POTHOLE FILLED.
I WOULD EXPECT THAT WOULD MAKE PEOPLE HAPPY.
AND WHEN THEY CALL OUR OFFICE AND A POTHOLE GETS FILLED, THEY EXPRESS EXCITEMENT.
SO I WAS, I I'M JUST INTERESTED IN A LITTLE BIT MORE ABOUT THESE.
I'M ALSO WONDERING IF QUALITY OF WORK HAS EVER BEEN, HAS BEEN AN ISSUE.
UM, 'CAUSE CONDITION OF ROADS IS, WE'RE UNDERGOING A WHOLE BUNCH OF CONSTRUCTION THAT MIGHT THAT BE A PART OF IT AS WELL.
UM, WITH PUBLIC SAFETY, IT WAS TO BE NOTED THAT CRIME PREVENTION AND EDUCATION ARE ONE OF THE AREAS WHERE IT'S MAYBE WE COULD USE SOME IMPROVEMENT.
AND SO I CONTINUE TO STRESS THAT NEED.
AND I'M WONDERING ANOTHER SURVEY IDEA, RIGHT? IS WHAT IS IT THAT MAKES PEOPLE FEEL UNSAFE? WHAT IS IT THAT MAKES PEOPLE FEEL SATISFIED OR DISSATISFIED WITH SS A P D OR WITH OUR RESPONSE OR, UM, METHODS TO PREVENT CRIME? AND WHAT ARE THE THINGS THAT WE COULD BE INNOVATING ON? AND SO I'M HOPEFUL THAT MAYBE THE CRIME PREVENTION COORDINATOR THAT WE JUST APPROVED IN THE BUDGET CAN BE A PART OF THAT.
BUT I THINK THERE'S A LOT OF QUESTIONS WE HAVEN'T YET ANSWERED.
I'M ALSO WONDERING, THERE WERE A FEW DEPARTMENTS THAT WERE MISSING THE LITTLE, UM, I KNOW YOU DID THE HIGHLIGHTS OF BASICALLY THIS.
I'M WONDERING, ARE THERE, DO YOU HAVE THE SLIDES THAT HAVE, OR DO YOU HAVE THE PRESENTATION OR DATA FOR EVERY DEPARTMENT OR EVERY ONE THAT WAS ASKED? OR WERE THESE ALL WE ASKED FOR EVERY DEPARTMENT.
WE TRIED TO COVER MOST OF THEM, BUT THERE WERE SOME LIMITATIONS ON THE LENGTH OF THE SURVEY.
UM, I'M ALSO WONDERING, I THINK THIS IS IMPORTANT TO KNOW, BUT HOW MANY FOLK ANSWERED DON'T KNOW.
'CAUSE I NOTICED FOR FOR THEM IT SAYS IT EXCLUDES THOSE WHO DON'T KNOW.
BUT I THINK THAT'S VERY IMPORTANT DATA.
WOULD LOVE TO LOVE, LOVE, LOVE TO SEE THAT.
I'M ALSO WONDERING, YOU KNOW, ACTUALLY, I'M WONDERING, SO YOU DID SAY THIS AT THE BEGINNING THAT YOU ASKED PEOPLE HOW, IF THEY HAD BEEN TO A CITY EVENT OR SOMETHING OF THE SORT, WHAT I WOULD REALLY LIKE TO KNOW IS HOW OFTEN DO, ARE THESE FOLK CALLING 3 1 1, HAVE THEY EVER CALLED 3 1 1, HAVE THEY EVER INTERACTED WITH THE COUNCIL OFFICE? HAVE THEY ATTENDED CITY EVENTS OR INTERACTED WITH CITY DEPARTMENTS IN SOME CAPACITY? 'CAUSE I THINK THAT'S ALSO VERY IMPORTANT CONTEXT THAT MAYBE IF I'M NOT THE KIND OF PERSON WHO INTERACTS AT ALL WITH MUNICIPAL GOVERNMENT, MAYBE MY PERCEPTION IS FROM, YOU KNOW, WHAT I HEAR IN MY NEIGHBORHOOD AND THEN WHAT I READ IN THE, IN THE MEDIA OR IN THE NEWS.
AND SO I THINK THAT ALSO SHAPES PEOPLE'S PERSPECTIVES IN THE WAY THEY RESPOND TO SURVEYS LIKE THIS.
ASIDE FROM THAT, I'M, THIS IS, IT'S SUPER EXCITING AND IT'S GREAT TO BE, UM, YOU KNOW, WHILE I AM BOTH EXCITED AND I WANT TO BE, UM, YOU KNOW, REALISTIC ABOUT, YOU KNOW, WE STILL HAVE A LOT OF FOLK WHO ARE CALLING OUR, OUR OFFICE.
WE DO STILL HAVE A LOT OF PEOPLE
[00:35:01]
WHO ARE, UM, REALLY STRUGGLING RIGHT NOW.IT IS NICE TO SEE SOMETHING LIKE THIS THAT SHOWS THAT OVERALL THE CITY ISN'T, YOU KNOW, ISN'T WHAT I GET AN AVERAGE CALL FOR.
AND IF MOST PEOPLE AREN'T CALLING FOR AREN'T CALLING OR INTERACTING WITH US, IT MEANS WE'RE DOING A GOOD JOB.
I GUESS MAYBE
THIS IS, UH, I'M GONNA KEEP THINKING ABOUT THIS AND MAYBE THERE'S OPPORTUNITY FOR US TO DISCUSS MORE LATER.
COUNCIL MEMBER MCKEE RODRIGUEZ, COUNCIL MEMBER ROCHA GARCIA.
THANK YOU SO MUCH, MAYOR, AND THANK YOU SO MUCH CHRIS.
AND MY FIRST QUESTION IS, WHY DIDN'T YOU BRING THE CAKE
BUT, UM, IT'S GOOD TO KNOW THAT THERE WAS 104 COMMUNITIES THAT YOU HAVE ALSO, UM, GONE OUT AND, AND DONE THIS, JUST THIS, THIS WORK THROUGH.
UH, IS THERE ANY OPPORTUNITY, UM, NEXT TIME MAYBE TO ALSO, UM, MEASURE ATTITUDES OR MAYBE ALSO KIND OF ASK FOR, UH, OUTCOME BASED.
SO OUR INVESTMENT IN PUBLIC HOUSING IS DIRECTLY, UH, TIED TO HOW I FEEL ABOUT OUR CITY BEING SAFE, ET CETERA.
WOULD THERE BE AN OPPORTUNITY FOR THAT? OR HAVE YOU DONE THAT WITH OTHER CITIES? THAT'S ONE OF THE REASONS WE HAVE RELEASE.
SOMETIMES WHEN YOU WANNA DRILL DOWN TO AN ISSUE ON A SURVEY LIKE THIS, WHICH IS REALLY AT A MACRO LEVEL, IT'S MM-HMM.
AND THE 104 IS JUST IN THE LAST FOUR MONTHS.
SO WE'VE SURVEYED OVER A THOUSAND SURVEY OR A THOUSAND COMMUNITIES SINCE 2015.
WELL, UM, THAT'S A LOT OF WORK.
SO CONGRATULATIONS TO YOU ALL.
UM, I, I STILL WOULD LOVE TO SEE THAT KIND OF, BECAUSE, AND THEN IT MOVES US TO A MEASURABLE PROGRESS, RIGHT? AND SO I THINK THAT WOULD BE MORE INDICATIVE OF WHERE WE SHOULD GO.
SO, UH, THE MAYOR AND I WERE RECENTLY AT THE T M L CONFERENCE AND, UM, THE PRESENTER WAS TALKING ABOUT PLACE ATTACHMENT, UH, ATTACHMENT AND SENSE OF BELONGING, UM, AND HOW SENSE OF BELONGING IMPROVES WELLBEING AND, UM, JUST SOCIAL AND SELF-ESTEEM, UM, AND EVEN PHYSICAL HEALTH, RIGHT? AND SO, AND I THINK THAT'S KIND OF WHY I WAS ASKING.
SO IF WE'RE LOOKING AT A PLACE TO LIVE THAT ACTUALLY HAS THE HIGHEST RIGHT, AND I'M LOOKING AT A SLIDE 24, IF, IF YOU ALL ARE LOOKING TO FOLLOW ALONG.
SO I'M GRATEFUL, RIGHT? SO IT MAKES ME FEEL LIKE, OKAY, PLACE AT ATTACHMENT THAT'S HELPFUL WHEN WE THINK ABOUT CULTURE IN SAN ANTONIO, RIGHT? AND SO EVERYTHING THAT, THAT DRIVES THAT I'M, I'M FEELING HAPPY ABOUT THAT.
WHAT GIVES ME, UM, A LITTLE BIT OF, UH, OF PAUSE, RIGHT? SO ONE, UH, I HAD A FRIEND RECENTLY SHARE AN ECONOMIST, DR.
DOZER, UH, TALKED ABOUT THIS SPA QUOTIENT FOR INVESTMENT CRITERIA FOR INVESTMENT IN CITIES.
AND I'M TALKING ABOUT PARTICULARLY, UH, BUSINESS COMMUNITY, RIGHT? AND SO THE SPA QUOTIENT IS SAFE PLACE, UM, START A BUSINESS AND A PLACE TO WORK.
LIKE THOSE ARE THE THREE THINGS THAT THEY'RE LOOKING, OR, OR ACTUALLY SPECIFICALLY SAFETY FOR RESIDENTS, PROTECTION OF BUSINESSES, AND A POSITIVE ATTITUDE TOWARD EMPLOYERS.
BUT THOSE HAPPEN TO BE THREE OF THE AREAS WHERE WE, THEY'RE ALMOST AT THE BOTTOM, RIGHT? SO THE SAFE PLACE IS THE BOTTOM ONE.
UH, STARTING A BUSINESS IS SECOND TO THE LOWEST, AND THEN THE PLACE TO WORK IS LIKE THE FOURTH TO THE LOW, TO THE LOWEST.
SO AS WE THINK ABOUT OUR INVESTMENT STRATEGY IN BUSINESSES AND EVEN BUSINESS RETENTION AND EXPANSION FOR THAT MATTER, WHAT CAN YOU TELL US, UM, ARE MAYBE WHAT WHAT OTHER COMMUNITIES, WHAT YOU'RE SEEING IN OTHER COMMUNITIES? YEAH.
FIRST I WANNA MENTION THIS IS THE TRENDS.
OKAY? MAYOR GOT ALLUDED TO THIS.
YOUR RATINGS COMPARED TO THE NATION ARE EXTREMELY GOOD.
I JUST PULLED UP, I DON'T, DIDN'T HAVE EVERY CHARGE IN THE SURVEY AS A PLACE TO WORK.
YOU RATE 17% ABOVE THE NATION, THE ENTIRE NATIONAL RESULTS HAVE GONE DOWN.
SO YOU'VE FOLLOWED THAT, BUT YOUR NASH YEAR RATINGS ARE STILL SIGNIFICANTLY ABOVE AS A PLACE TO LIVE YOUR 22% ABOVE THE NATIONAL AVERAGE.
SO YOU WENT DOWN 10%, BUT THE NATION WENT DOWN 10 TO 15%.
THAT'S SO I DON'T WANT FOLKS TO BE LIKE, OH, WE'RE NOT DOING WELL, YOU'RE STILL DOING REALLY WELL COMPARED TO EVERYBODY ELSE.
IT'S JUST THAT THE ENTIRE NATION IS, IS SUFFERING IN THESE AREAS, IF THAT MAKES SENSE TO YOU.
SO WE HAVE THAT COMPARATIVE DATA, BUT SO YOU'VE DECREASED, BUT YOUR DECREASE HERE HAS BEEN SIMILAR TO WHAT WE'VE SEEN, WHICH I THINK IS MORE A RESULT OF THE NATIONAL AND ATTITUDE AND SENTIMENT, NOT NECESSARILY THAT SAN ANTONIO'S GOTTEN A WORSE PLACE TO LIVE.
THERE'S A LOT OF THINGS ACROSS THE COUNTRY THAT HAVE MADE PEOPLE FEEL LESS POSITIVE ABOUT THEIR LIFE AND THEIR JOBS AND OTHER FACTORS, IF THAT MAKES SENSE.
SO LET ME TELL YOU WHERE I'M GOING WITH THIS.
RIGHT? IS HOW DO WE STEAL BUSINESSES FROM OTHER CITIES? HOW DO WE CAPITALIZE ON THIS? HOW DO WE KEEP, HOW DO WE RETAIN, HOW DO WE EXPAND? AND I THINK THIS IS IMPORTANT, GOING BACK TO COUNCILMAN MAKI RODRIGUEZ'S POINT, I DON'T THINK WE DO ENOUGH INNOVATION, RIGHT? SO WE DON'T INVEST A LOT IN EVEN R AND D, RIGHT? AND SO, BUT HOW DO WE DO THAT? YOU MENTIONED EARLIER SPECIFICALLY ABOUT HOW WE REALLY HAVE ADDRESSED THE DIGITAL DIVIDE.
[00:40:01]
AND ONE OF MY QUESTIONS WAS GONNA BE HOW MANY TOTAL SURVEYS WENT OUT? RIGHT? AND THEN OF THAT, WHAT WAS THE PERCENTAGE BREAKDOWN BY MAIL, BY PHONE AND ONLINE ANSWERS? SURE.DON'T OFF THE TOP OF MY HEAD, OF THE BREAKDOWN BY METHODOLOGY, WE DID HAVE SIGNIFICANT RESPONDENTS FROM ALL METHODS.
UH, WE SELECTED 500 IN EACH OF THE 10 DISTRICTS.
SO THE OVERALL RESPONSE RATE WAS ABOUT 20%, WHICH THESE DAYS FOR A SURVEY OF THIS LENGTH IS ABOUT DOUBLE THE NATIONAL AVERAGE.
AND THAT WAS A RESULT OF THE AGGRESSIVE FOLLOW UP.
SO, AND IF YOU'RE THINKING ABOUT HOW DO YOU SELL THE CITY, WELL, SOME OF THE THINGS OUR OTHER CITIES DO IS THEY TELL THEM THAT YOU RANK 17% ABOVE THE NATIONAL AVERAGE AS A PLACE TO WORK, AND YOU PROMOTE THAT.
SO THERE ARE THINGS YOU CAN DO WITH THIS DATA THAT WE'D CERTAINLY BE HAPPY TO HELP YOU WITH TO IMPROVE THE CITY'S ABILITY TO ATTRACT PEOPLE AS EMPLOYEES AND BUSINESSES WHO WANNA DEVELOP ECONOMICALLY.
AND THEN WHEN YOU, SO YOU, YOU MENTIONED SOMETHING INTERESTING RIGHT NOW.
AND SO THE PHONE INTERVIEWS THAT YOU DID, DO YOU HAVE A BREAKDOWN ALSO THE DEMOGRAPHIC BREAKDOWN OF WHO DID PHONE? WHO DID MAIL? OKAY, GOOD.
I THINK THAT'S ANOTHER INTERESTING POINT.
THERE AREN'T A LOT OF PHONE, IT'S ONLY ONLINE, BUT WE DID HAVE SOME PEOPLE CALL US AND DO IT BY PHONE.
AND WHAT WAS THE TOTAL THAT WENT OUT? UH, 5,000 TOTAL.
IT WAS A HUNDRED PER DISTRICT COMPLETED IT.
THOSE ARE MY QUESTIONS FOR NOW, BUT THANK YOU SO MUCH.
AND, UM, AND THANK YOU ERIC AND TO ALL THE CITY STAFF WHO ARE HERE FOR, FOR DOING A GREAT JOB.
I THINK THAT THESE ARE, UM, EXCELLENT RESULTS.
CHRIS, IF I MAY ASK, UM, ON THAT SLIDE 24, YOU WERE ALLUDING TO SOME COMPARATIVE DATA.
IS THERE ANY WAY WE COULD GET SOME OF THAT SENT TO, TO THE COUNCIL, TO THE CITY, JUST WITH THAT COMPARATIVE INFORMATION? THAT'D BE GREAT.
AND THIS WILL ALL BE ON THE DASHBOARD TOO, SO THAT'LL BE READY IN A COUPLE MORE WEEKS.
SO YOU'LL BE ABLE TO SEE ALL THE BENCHMARKS.
UH, SHARON, EVERYBODY'S ENTHUSIASM.
UH, WHAT I HEARD YOU SAY IS SAN ANTONIO WINS TEXAS, SO THAT'S AMAZING.
UM, AND I'M GRATEFUL TO LEARN ONE OF THE THINGS THAT WE HAVE, UM, I HAVE AS A BARRIER TO, TO IS ENGAGING PEOPLE, GETTING THEM TO COME TO OUR MEETINGS.
SO THE OTHER THING I LEARNED TODAY IS I NEED TO GIVE OUT AWARDS.
THAT WAS YOUR TOP REASON, RIGHT?
I'M GONNA START THAT TAKE NOTE.
UM, AND I WANNA MAINLY CONGRATULATE OUR CITY EMPLOYEES FOR THEIR HIGH SATISFACTION RATINGS.
THEIR HARD WORK AND DEDICATION, ESPECIALLY OVER THE LAST TWO YEARS, I'M GRATEFUL TO SEE IS NOT GONE UNNOTICED.
UM, DEFINITELY BY US, BUT BY THE COMMUNITY.
AND THAT'S, THAT'S REALLY, UM, VERY SATISFYING TO SEE THAT.
AND OF COURSE, THANK YOU TO, UM, ERIC AND MARIA AND AND STAFF FOR ALL YOUR LEADERSHIP, HARD WORK AND DEDICATION, DELIVERING THOSE QUALITY SERVICES TO OUR CONSTITUENTS.
I APPRECIATE THEIR WORK ALWAYS.
UM, I ALSO APPRECIATE YOUR WORK TO SEND THE SURVEY OUT A VARIETY OF DIFFERENT WAYS.
IT'S NICE TO HEAR THAT WE'RE DOING WELL.
UM, YOU KNOW, AND TRYING TO OVERCOME OUR, UH, PRETTY SIGNIFICANT DIGITAL DIVIDE.
UM, I'M CURIOUS, SO HOW DID YOU HEAR BACK MOSTLY? DO YOU HAVE A, A BREAKDOWN OF WHAT METHOD? UM, WE RECEIVED THE MOST RESPONSES BACK.
LIKE DID YOU HEAR BACK MOSTLY ON THE INTERNET BY MAIL, PHONE CALL, MOSTLY MAIL, UH, IN THE INTERNET.
I'D HAVE TO GO THROUGH AND ACTUALLY LOOK, I DON'T WANNA MISQUOTE THAT 'CAUSE I KNOW IT'S AN IMPORTANT NUMBER FOR YOU.
BUT WE HAD A SIGNIFICANT NUMBER FROM BOTH.
AND SO THE PHONE RESPONSE THOUGH WAS IT WAS LESS THAN A HUNDRED, BUT BOTH THE MAIL AND THE ONLINE WERE SIGNIFICANTLY ABOVE A HUNDRED FOR BOTH.
BUT, UH, I WOULD LIKE TO JUST FOR YOU TO FOLLOW UP ON THAT.
IT JUST WILL HELP ME TO UNDERSTAND HOW BETTER, UM, TO COMMUNICATE.
MOST OF THE PHONE RESPONDENTS ARE EITHER NON-ENGLISH SPEAKERS OR OLDER.
I CAN JUST, I JUST KNOW THAT 'CAUSE IT'S A SMALLER GROUP, SO, OKAY.
UM, ON SLIDE 24, UM, YOU KNOW, IT'S, IT'S I THINK TYPICAL OF, OF A LOT OF US.
WE, WE, WE THINK IT'S GREAT THAT WE'RE DOING WELL, BUT WE WANNA KNOW WHERE TO IMPROVE.
AND SO, UM, AND THERE'S NOTHING REALLY TERRIBLY SURPRISING HERE.
I I DO APPRECIATE IT THAT IT DOES SHOW US WHERE WE NEED TO WORK.
SPECIFICALLY, I'M LOOKING AT THE BOTTOM TWO AS A PLACE TO START A BUSINESS AND THEN A SAFE PLACE.
UM, I, I THINK THAT WE NEED TO PLAY TO OUR STRENGTHS.
WE HAVE A HIGH RATING AS A PLACE TO LIVE.
AND SO YOU MENTIONED, YOU KNOW, SELLING OUR CITY AND I, WHILE WE DO WANNA WORK ON, UH, STEALING BUSINESSES, I COMPLETELY AGREE WITH A COUNCILWOMAN.
BUT I THINK WE WOULD DO BETTER TO, UH, PLAY TO THAT STRENGTH AND, AND ENTICE THEIR REMOTE WORKERS TO LIVE HERE INSTEAD OF JUST THE ACTUAL BUSINESS.
I THINK, YOU KNOW, REMOTE WORKING TOURISM IS SOMETHING THAT I'VE BEEN WORKING ON WITH THE BUSINESS COMMUNITY.
AND IF OUR TOP RATING IS A PLACE TO LIVE, THEN LET'S, LET'S, UH, I MEAN, I GUESS I SHOULD BE TO YOU GUYS.
LET'S WORK ON ON THAT, YOU KNOW, UM, AND, AND ENTICE THOSE REMOTE WORKERS TO MAKE THAT MONEY MAYBE SOMEWHERE ELSE, BUT, BUT SPEND IT HERE.
UM, AND THEN, AND THEY'RE HERE MOST OF THE YEAR, PROBABLY.
UM, SO THAT'S SOMETHING THAT AGAIN, I'VE BEEN WORKING ON AND, AND I REALLY APPRECIATE THAT FEEDBACK AND, UM, AND, AND REALLY TRYING TO UNDERSTAND HOW WE CAN BETTER, UH, SERVE.
AND I MAY SAY JUST ONE MORE TO EMPHASIZE, I PROBABLY CAN'T EMPHASIZE ENOUGH.
'CAUSE WHEN WE SEE THE NEGATIVE, WE KIND OF RUN THERE MM-HMM.
[00:45:01]
IF IT'S HAPPENING SOMEWHERE ELSE, IT MIGHT HAPPEN HERE.SO THAT CAN IMPACT YOUR LOCAL RATINGS.
WHEN INTEREST RATES GO FROM BASICALLY NOTHING, UH, TO 6% OR SO, SUDDENLY BEING ABLE TO START A BUSINESS GETS IMPACTED SIGNIFICANTLY.
SO KEEP THAT IN MIND THAT THESE AREN'T JUST NECESSARILY A REFLECTION OF SAN ANTONIO.
THESE ARE HAPPENING EVERYWHERE ACROSS THE COUNTRY, AND YOUR DECREASES ARE VERY SIMILAR TO THE AVERAGE.
SO YOU'RE NOT DECREASING FASTER AND YOU STILL RANK ABOVE THE NATIONAL AVERAGE IN MOST AREAS.
COUNCILS MEMBER KEO, HDA, COUNCILS MEMBER PERRY.
THANK YOU FOR THE, UH, REPORT.
I, I MEAN THIS, THIS LOOKS AWESOME, UH, ESPECIALLY WITH, UH, SLIDE NUMBER 11 HERE, UH, COMPARING US TO THE OTHER CITIES HERE IN TEXAS AS WELL.
UM, WERE, ARE ALL THESE CITIES, WERE THEY ASKED THE SAME QUESTIONS AND WAS, WERE THESE SURVEYS THAT YOU DID? YEAH, WE ADMINISTERED THEM ALL USING BASICALLY THE SAME METHODOLOGY.
THE QUESTIONS MIGHT BE SLIGHTLY DIFFERENT, BUT THEY'RE COMPARABLE.
IN OTHER WORDS, ONE MIGHT ASK, UH, CONDITION, FOR EXAMPLE, SOLID WASTE.
ANOTHER PLACE MIGHT ACTUALLY LAY OUT GARBAGE, TRASH AND RECYCLING INSTEAD OF SAYING SOLID WASTE SERVICES.
WHEREAS IN YOUR SURVEY, WE GIVE THEM AS EXAMPLES.
BUT FROM MY PERSPECTIVE OF SOMEONE WHO'S MANAGING THE BENCHMARK FOR HUNDREDS OF COMMUNITIES, I MAKE THE JUDGMENT CALL AS TO WHETHER IT'S COMPARABLE.
AND THESE, IN MY OPINION, THEY'RE ABSOLUTELY COMPARABLE.
AND, UH, WERE ALL THE CITIES DONE ABOUT THE SAME NUMBER OF SURVEYS? A THOUSAND? IT VARIES.
UH, SAN ANTONIO DOES A HUNDRED PER DISTRICT.
FORT WORTH DOES 200 PER DISTRICT, BUT THEY ONLY HAVE EIGHT DISTRICTS.
YOU KNOW, UH, SANTO OR AUSTIN DOES TWO OR TWO DOES 200 FOR EACH OF THEIR 10 DISTRICTS.
SO THE NUMBER VARIES, BUT BETWEEN ONE AND 200 PER DISTRICT IS PRETTY TYPICAL.
AND I, I, THAT JUST KIND OF CAUGHT MY EYE RIGHT AWAY OF ONLY A THOUSAND SURVEYS FOR ONE AND A HALF MILLION PEOPLE.
UM, AND I UNDERSTAND STATISTICS, BUT IT STILL SOUNDED LIKE A THOUSAND WAS A LITTLE BIT LIGHT.
UH, FOR 10 DISTRICTS ONLY A HUNDRED PER DISTRICT, A HUNDRED PER DISTRICT IS USUALLY OUR STANDARD BECAUSE THAT GIVES YOU AN, A CONFIDENCE LEVEL OF 95%.
AT PLUS OR MINUS 10%, YOU CAN DOUBLE YOUR SAMPLE SIZE AND SPEND ALMOST TWICE AS MUCH.
AND THAT'LL REDUCE TO PLUS OR MINUS 7%.
SO, UH, THE, IT, IT IMPROVES YOUR MARGIN OF ERROR A LITTLE BIT, BUT IT DOESN'T DOUBLE, YOU KNOW, THE INACCURACY OF THE DATA.
SO, UH, WE RECOMMEND THAT YOU MAXIMIZE YOUR INVESTMENT BASED ON YOUR ABILITY TO USE IT FOR DECISION MAKING.
SO DEPENDING ON HOW YOU USE IT AT THE DISTRICT LEVEL, THAT WOULD IMPACT YOUR SAMPLE SIZE.
AND HISTORICALLY, A HUNDRED HAS MET THE CITY'S NEEDS.
UM, SIMILARLY ON, UM, SLIDE 14 SHOWING, UM, THE OVERALL SATISFACTION WITH OUR MAJOR CITY SERVICES.
I THINK THESE ARE ALL OUTSTANDING.
AND AGAIN, THANKS TO OUR CITY STAFF FOR DOING, UH, AS WELL ON, ON THIS TO BRING THESE SCORES UP DRAMATICALLY, IN MY VIEW, UM, OVER THE LAST THREE YEARS.
LIKE THAT, THAT, THAT'S AMAZING TO ME.
UM, DID, UH, DID HAVE A QUESTION AND, AND I'M A LITTLE CONFUSED.
YOU KNOW, WE GOT THIS CUSTOMER SATISFACTION OF OUT THE ROOF IN MY OPINION, BUT THEN YOU GO, AND EVERYBODY'S BEEN POINTING OUT SLIDE NUMBER 24, UH, IT JUST DOESN'T SEEM TO ADD UP.
AND, AND I KEEP ASKING THE QUESTION, UM, WHY ARE PE YOU KNOW, WE'RE ONE OF THE FASTEST GROWING METRO AREAS HERE IN TEXAS, WHY ARE PEOPLE COMING TO SAN ANTONIO? AND THEN YOU SEE THESE KIND OF RESULTS.
AND TO ME IT DOESN'T REALLY ADD UP.
WELL, ACTUALLY IT, FROM MY PERSPECTIVE, IT MAKES A LOT OF SENSE BECAUSE HOW THE CITY DELIVERS SERVICES ISN'T THE ONLY REASON YOU THINK THIS IS A GREAT PLACE TO LIVE.
IT'S NOT THE ONLY REASON YOU THINK THIS IS A GREAT PLACE TO RETIRE.
IT'S NOT THE ONLY REASON YOU THINK IT'S SAFE.
THERE'S ALL SORTS OF FACTORS THAT INFLUENCE THAT.
THE FACT THAT THE CITY'S RATINGS IMPROVE THE WAY THEY DID, WHEN PEOPLE GENERALLY FEEL MORE NEGATIVE IN EVERY PLACE I GO, I MEAN, IT DOESN'T MATTER.
IT'S NOT SAN ANTONIO, IT'S KANSAS CITY, IT'S DENVER, IT'S MIAMI, WHEREVER YOU GO, THESE NUMBERS ARE DOWN SIGNIFICANTLY BECAUSE THERE'S A LOT OF OTHER FACTORS INFLUENCING THESE ISSUES.
SO THE FACT THAT THE CITY'S RATINGS WENT UP IN ENVIRONMENT WHEN PEOPLE GENERALLY ARE MORE NEGATIVE ABOUT THINGS IS TRULY WHAT'S EXCEPTIONABLE EXCEPTIONAL ABOUT YOUR PERFORMANCE THIS YEAR IS BECAUSE THESE RESULTS, OTHERWISE, I WOULD EXPECT EVERYTHING TO GO DOWN AND WE'D SAY, WOW, THE CITY JUST GOT HIT BY WHAT HAPPENED NATIONALLY.
BUT THE FACT THAT YOUR SATISFACTION, THE CITY WAS TRULY, I WOULD SAY, DOING SOMETHING WAY ABOVE WHAT PEOPLE EXPECTED DURING A PERIOD OF CRISIS IN THE COUNTRY.
AND THOUGH PEOPLE ARE MORE CONCERNED ABOUT INTEREST RATES, THEY ARE MORE CONCERNED ABOUT UNPLANNED AND UNPROVOKED SHOOTINGS AND THINGS LIKE THAT THAN THEY'VE EVER BEEN.
THEY THINK THE CITY'S DOING BETTER THAN IT'S EVER DONE.
AND I THINK THAT'S SOMETHING THAT'S REALLY REMARKABLE IN A PERIOD WHERE ALMOST EVERY PLACE WE GO IS A COMPANY.
SO THAT'S WHY I LOOK AT THESE AND I
[00:50:01]
KNOW YOU'RE, IT'S FOCUSED, IT'S THE NEGATIVE PIECE IF YOU WANT TO CALL IT, BUT COMPARATIVELY, YOU'RE DOING GREAT.I PROBABLY SHOULD HAVE INCLUDED THE COMPARISONS ON ALL THESE, AND I PUT THAT SLIDE UP THERE INSTEAD, YOU KNOW? YEAH.
SO, BUT, BUT THE REASON I WANTED TO DO THAT IS I WANTED TO MAKE SURE THAT WE DIDN'T LEAVE THIS SURVEY AND SAY EVERYBODY HERE IN SAN ANTONIO IS HAPPY ABOUT EVERYTHING.
THEY'RE REALLY HAPPY WITH CITY GOVERNMENT AND THE WAY THE CITY IS DELIVERING SERVICES.
BUT THERE'S A LOT OF OTHER THINGS THAT PEOPLE ARE DEALING WITH THAT ARE REALLY OUTSIDE THE, THE CITY'S CONTROL.
I THINK THE MAYOR AND OTHERS, IF YOU HAVE ALLUDED THAT, AND THOSE ARE THINGS THAT HAVE TO BE ADDRESSED TOO.
AND YOU PROBABLY CAN'T DO THOSE THINGS INDEPENDENTLY BY YOURSELF.
AND KIND OF WHERE I'M GOING WITH THIS IS, UH, DID YOU ASK, PART OF THE SURVEY IS HOW LONG HAVE YOU LIVED IN SAN ANTONIO? I BELIEVE WE DID.
I'D, I'D REALLY LIKE TO SEE THAT LAID INTO THIS, THESE SURVEYS AS WELL, BECAUSE I THINK IT'S IMPORTANT, YOU KNOW, SOMEBODY THAT'S ONLY LIVED HERE ONE MONTH VERSUS YEAH, WE DID THEIR LIFETIME QUESTION.
SO I'LL SET UP YOUR DASHBOARD SO YOU CAN QUERY IT BASED ON THE YEARS OF RESIDENCE.
UM, BUT YEAH, UM, UH, THAT, IT'S STILL A LITTLE WONKY ON, ON THIS SLIDE ABOUT THE NEGATIVE NUMBERS HERE, BUT ALL THE POSITIVE FEEDBACK THAT WE'VE GOTTEN FOR CITY SERVICES HERE, AND LIKE YOU SAID, IT'S, IT'S THESE OTHER, OTHER AREAS HERE THAT'S ABOVE AND BEYOND CITY SERVICES BEING PROVIDED.
BUT, UM, YEAH, I, I KEEP ASKING THE QUESTION, WHY ARE PEOPLE COMING TO SAN ANTONIO? WHY DO WE HAVE THIS HUGE GROWTH HERE? WELL, COMPARED TO EVERYBODY ELSE, EVEN THOUGH THESE NUMBERS ARE DOWN, YOU'RE DOING BETTER THAN A LOT OF OTHER PLACES.
I THINK THAT'S THE PIECE TO KEEP IN MIND IS THAT THE ENTIRE NATION IS LOWER, BUT YOU'RE OUTPERFORMING THE OTHER FOLKS.
WHICH MAKES YOU A REALLY DESIRABLE COMMUNITY.
UM, I THINK THAT'S ABOUT IT FOR RIGHT NOW.
CAN WE PUT UP SLIDE 26? I'M SORRY, 25.
THE OVERALL SATISFACTION WITH MAJOR CITY SERVICES.
IS IT 16? I, NO, IT'S 26 ON MINE.
WHICH NUMBER DO YOU OVERALL SATISFACTION WITH MAJOR CITY SERVICES? IT'S 26.
UH, I APPRECIATE MY COUNCIL COLLEAGUES BRINGING UP SLIDE 24, BUT I THINK WHEN WE LOOK AT THIS, THIS IS THE SLIDE WE NEED TO FOCUS ON WHERE WE ARE COMPARING NATIONALLY.
UH, IT MEANS WE HAVE OPPORTUNITY.
IT MEANS THAT WE ARE LEADING OUT OF THIS PANDEMIC.
IT MEANS THAT OUR CITY EMPLOYEES BASICALLY ROCK.
THAT'S WHAT THAT MEANS, RIGHT? THAT'S ACTUALLY THIS CHART RIGHT HERE.
UM, AND I'M JUST, WE KNEW THAT THE CITY COULD COME TOGETHER AND DO THIS.
THANK YOU FOR QUANTIFYING THIS.
I'M SO PROUD OF, OF MY 120 SOMETHING RESIDENTS FROM DISTRICT THREE THAT FILLED OUT THIS SURVEY.
I THINK WE HAVE OPPORTUNITY HERE.
I DON'T WANT TO MISS THE OPPORTUNITIES WE HAVE, AND I APPRECIATE THE BREAKDOWN.
I THINK WHEN YOU STARTED IT, THE ONE THING I WANNA STRESS IS POINTS OF PERSONAL PRIVILEGE MATTER,
AND, AND NOW YOU ALL KNOW WHY AND THAT THEY WILL CONTINUE.
UM, THE OTHER THING I I I'D LIKE TO LOOK AT IS I REALLY WOULD LIKE TO, IN ALL THE CATEGORIES, ESPECIALLY THOSE THAT HAD A NEGATIVE LOOK AT, IF WE COULD SHARE THIS WITH OUR BOARDS AND COMMITTEES, OR WILL WE GIVE ACCESS TO OUR BOARD AND COMMITTEE MEMBERS TO THE DASHBOARD? THAT'LL BE A CITY DECISION.
BECAUSE WHAT I WOULD REALLY LIKE TO SEE IS WHERE, AND I'M JUST GONNA HIGHLIGHT A FEW WHERE THE LIBRARY IS CONCERNED, UH, THERE, WHILE THEY DID WELL, THERE WAS SOME DROPS AND I WOULD LIKE TO SEE IF OUR, UH, OUR BOARD CAN ADDRESS THOSE ISSUES.
THE OTHER IS, UM, THE A C S AS MENTIONED BEFORE, THEY'VE DONE REALLY WELL IN IMPROVING, BUT I THINK IT SHOWS WE HAVE A LOT OF WORK TO DO AND WE ARE GONNA NEED TO COLLABORATE TO ADDRESS THOSE, UH, CONCERNS THAT WE HAVE.
SO I THINK I'M EXCITED THAT THIS IS HERE.
I'M EXCITED TO GET THIS INFORMATION OUT
[00:55:01]
TO OUR BOARD AND COMMITTEE MEMBERS BECAUSE I THINK WITH THEIR HELP WE CAN REALLY SEE SOME, UH, GROWTH AND OUR NUMBERS WILL BE EVEN BETTER NEXT TIME.WELL, I THINK THIS REALLY IS A, A GOOD SURVEY TO UNDERSTAND HOW THE COMMUNITY IS LOOKING AT OUR CITY GOVERNMENT AND THE SERVICES THAT, THAT WE PROVIDE.
UH, ONE QUESTION I HAVE WAS ON SLIDE SIX, HOW DO I RECONCILE RACE AND ETHNICITY WHEN IT SAYS WHITE? 71% AND HISPANIC, 61%.
I DON'T UNDERSTAND WHERE THE WHITE SEPARATES FROM THE HISPANIC IN THAT TOTAL NUMBER OF 71.
YEAH, THAT'S ACTUALLY, HISPANICS ARE ACTUALLY A SEPARATE QUESTION ON THE SURVEY.
SO YOU'LL SEE THE RACE ABOVE THAT.
SOME FOLKS WHO ARE HISPANIC WOULD ALSO FALL INTO THE OTHER CATEGORY, BUT THAT'S ESSENTIALLY, YOU HAVE WHITES WHO ARE HISPANICS, YOU HAVE SOME AFRICAN AMERICANS WHO ARE HISPANIC, SOME ASIANS HISPANIC.
SO WE SHOWED ALL OF THEM, BUT IT'S ACTUALLY ASKED IN TWO DIFFERENT PARTS.
DO WE HAVE A BREAKDOWN OF JUST WHITE VOTERS SEPARATELY? WHAT THAT I COULD DO THAT FOR YOU.
I DID NOT DO THAT YET, BUT WE CAN DO THAT FOR YOU IF YOU'D LIKE TO SEE THAT.
I'D LIKE AN EXPLANATION ON SLIDE 30.
UH, HOW DO YOU DETERMINE THAT IMPORTANT SATISFACTION RATING? I SAW THAT YOU HAVE TWO DIFFERENT FACTORS.
HOW DO THEY COMBINE TO CREATE THAT OVERALL RATING? YEAH, IT'S ACTUALLY FAIRLY SIMPLE ALGORITHM.
ESSENTIALLY, WE TAKE A LOOK AT THE IMPORTANCE, UH, AND THAT PERCENTAGE IS MULTIPLIED BY ONE MINUS THE SATISFACTION.
SO IN OTHER WORDS, IF SATISFACTION IS A HUNDRED PERCENT, YOU CAN'T GET ANY MORE SATISFIED.
IT WOULD'VE A VALUE OF ZERO OR IF NOBODY THOUGHT IT WAS IMPORTANT.
AND SO 0% IMPORTANCE, IT WOULD'VE A VALUE OF ZERO ON THE OTHER HAND.
SO WHEN YOU LOOK AT IT AS IT GETS TO ZERO, THOSE ARE ITEMS THAT HAD HIGHER SATISFACTION, LOWER IMPORTANCE.
LIKE AT THE BOTTOM, THE LIBRARY HAS REALLY HIGH SATISFACTION, 17TH IMPORTANCE.
ON THE OTHER HAND, FOR EXAMPLE, IF EVERYBODY WAS DISSATISFIED OR A HUNDRED PERCENT DISSATISFACTION, YOU'D HAVE A ONE FOR SATISFACTION.
AND IF EVERYBODY THOUGHT IT WAS IMPORTANT, YOU'D HAVE A ONE OR A HUNDRED PERCENT FOR THAT, AND THEN IT WOULD HAVE A MAXIMUM VALUE OF ONE.
AND SO IN THIS CASE, WHAT WE DO, WE'VE ACTUALLY DEVELOPED OVER A YEAR'S THRESHOLDS TO IDENTIFY THINGS AS MEDIUM PRIORITY MEANS YOU'RE DOING THEM PRETTY MUCH THE WAY RESIDENTS WOULD EXPECT YOU TO DO THEM.
WHEN IT GETS TO THE HIGH PRIORITY, THERE ARE SOME OPPORTUNITIES FOR IMPROVEMENT.
WHEN YOU GET TO THE NEXT LEVEL, WHICH ISN'T ON THERE, YOU DON'T HAVE ANYTHING IN WHAT WE CALL THE VERY HIGH PRIORITY CATEGORY.
AND THOSE ARE THINGS THAT YOU REALLY NEED TO BE FOCUSING ON, AND THEY'RE LIKELY TO BECOME MORE, THEY'RE GONNA GO FROM BEING CONCERNS TO BEING MORE SIGNIFICANT PROBLEMS. OKAY.
I'M NOT A, I WAS NEVER A STATISTICS MAJOR, SO, BUT LET ME ASK YOU THIS.
UH, WHAT WERE THE ANSWERS AVAILABLE FOR PEOPLE TO MAKE? UH, OBVIOUSLY WE HAD, UH, VERY GOOD OR GOOD OR, OR SO WHAT WERE THERE IS ON A FEW OF THE QUESTIONS, TYPICALLY VERY SATISFIED, SATISFIED, DISSATISFIED, OR VERY DISSATISFIED.
SOME OF THE QUESTIONS, WE HAVE A NEUTRAL, OR IT'S A FIVE POINT SCALE WHERE THERE'S A BASICALLY A THREE, AND THAT'S ON SOME OF OUR NATIONAL QUESTIONS.
UH, BUT MOST OF YOURS ARE A FOUR POINT SCALE.
AND THEN IN SOME CASES IT MIGHT BE EXCELLENT, GOOD, FAIR AND POOR.
BUT MOST OF THE SCALES ARE FOUR OR FIVE POINTS.
YEAH, BECAUSE I WAS WONDERING WHERE, UH, WE HAD ANSWERS THAT, UH, WERE NOT PROVIDED, SO THERE WAS NO ANSWER.
WELL, WHAT WE DO IS WE EXCLUDE THOSE BECAUSE WHAT WE TYPICALLY HAVE FOUND IS THAT PEOPLE WHO DON'T ANSWER DON'T REALLY KNOW IF THE SERVICE IS GOOD OR BAD.
AND THAT WAS TO THE OTHER COUNCIL MEMBERS' POINT EARLIER, IS IT'S IMPORTANT TO TRACK THE DON'T KNOWS OR THEY'RE NOT PROVIDED.
SO WE ACTUALLY KEEP A RECORD OF THAT.
SO IF FOR SOME REASON THERE'S AN EXCESSIVELY HIGH NUMBER OF DON'T KNOWS, LIKE WE GO INTO A COMMUNITY, WE TYPICALLY EXPECT MORE PEOPLE TO HAVE, DON'T KNOW OPINIONS OR ARE NOT PROVIDED WHEN IT COMES TO CODE ENFORCEMENT.
BUT WHEN IT COMES TO STREET MAINTENANCE, THERE'S VERY LOW.
IF WE'RE IN A COMMUNITY AND THAT NUMBER IS ABNORMAL, WE'LL FLAG THAT AND DO ADDITIONAL RESEARCH AND ACTUALLY LET YOU KNOW THAT YOUR PERCENTAGE OF DON'T KNOWS ARE NOT PROVIDED AS ATYPICAL, WHICH COULD BE A COMMUNICATION ISSUE.
WELL, YOU KNOW, I'D LIKE TO SEE THOSE DON'T KNOWS SOMEWHERE IN THAT, UH, DASHBOARD, BECAUSE I WAS, I WAS JUST THINKING, YOU KNOW, IF, IF WE ASKED A HUNDRED PEOPLE IN MY DISTRICT AND 20 OF 'EM SAID THEY DIDN'T KNOW, AND THEN WE'RE GIVING A RATING OF X, WELL, I DON'T KNOW THAT THAT REALLY HELPS ME UNDERSTAND WHAT PEOPLE IN MY DISTRICT ARE THINKING BECAUSE 20% OF 'EM DIDN'T KNOW HOW TO EXPLAIN HOW THEY THOUGHT.
AND IT'S A GOOD INDICATOR OF UTILIZATION AS WELL.
SO WHAT WE FIND TYPICALLY IS SERVICES THAT ARE USED MORE OFTENTIMES HAVE A HIGHER PERCENTAGE OF PEOPLE WHO RATE THE SERVICE THAN THOSE THAT ARE USED LESS.
BUT THAT'S SOMETHING WE CAN DEVELOP FOR YOU IN THE DASHBOARD.
I GUESS THERE'S PROBABLY GONNA BE A LOT OF REQUESTS FOR THAT.
SO WE'LL PROBABLY DEVELOP DRAFT ONE, GET FEEDBACK FROM THE CITY, AND THEN MAKE SOME MODIFICATIONS.
YEAH, I WOULD LIKE TO SEE THAT.
SO I CAN UNDERSTAND IN MY DISTRICT HOW THEY
[01:00:01]
WERE RESPONDING TO THOSE.AND I'M SURE THERE'S SLIGHT DEVIATIONS IN EVERY DISTRICT.
UM, WERE THERE ANY FOLLOW-UP QUESTIONS, UH, FOR ANY OFF OFF-CENTER ANSWERS? UH, SOMETHING LIKE, WHY DID YOU FEEL THIS WAY OR ANYTHING? YEAH, LET ME JUST DOUBLE CHECK.
WE TYPICALLY DID NOT HAVE OPEN-ENDED QUESTIONS, AND WE DID NOT FOR THIS SURVEY.
I KNOW FOR THE POLICE SURVEY WE HAD A COUPLE OPEN-ENDED, BUT FOR THIS ONE, JUST GIVEN THE MAGNITUDE, UH, AND THE LENGTH OF THE SURVEY, UH, WE DECIDED NOT TO INCLUDE THOSE.
BECAUSE IT'S OPEN-ENDED ARE GOOD QUALITATIVE, THEY HELP SHED SOME INSIGHT ON THE ISSUES, BUT OFTENTIMES PEOPLE WILL DROP OUT OF SURVEYS, UH, 'CAUSE PEOPLE DON'T LIKE TO HAVE TO WRITE, UH, OPEN-ENDED RESPONSES.
WELL, I'M PUTTING RAZZIE ON NOTICE.
I WANT TO COME AND TALK WITH HIM ABOUT WHY PUBLIC WORKS ARE SO BAD.
THEIR RATINGS ARE PRETTY LOW, THE LOWEST AMONG ALL OF THE DEPARTMENTS.
SO I DON'T MEAN TO PICK ON 'EM PER SE, BUT WHAT CAN WE DO AS A COMMUNITY TO IMPROVE THE PUBLIC'S PERCEPTION ABOUT OUR PUBLIC WORKS PROGRAMS? SO, YOU KNOW, AND YOUR PUBLIC WORKS HAVE IMPROVED SIGNIFICANTLY AS OF 17 PERCENTAGE POINTS.
SO YOU'RE AT LEAST MOVING IN THE RIGHT DIRECTION, THOUGH.
THERE ARE STILL OPPORTUNITIES TO DO BETTER.
NOT ABOUT POTHOLES AND CONDITIONS OF STREETS THOUGH.
ANYWAY, UH, THOSE ARE MY COMMENTS FOR NOW.
AND THANK YOU FOR THE PRESENTATION.
UH, I WOULD ARGUE, UH, FUNDING PUBLIC WORKS EFFICIENCY EFFICIENTLY WOULD HELP IMPROVE THAT SATISFACTION, RIGHT? 'CAUSE THERE'S SO MANY INFRASTRUCTURE NEED IMPROVEMENTS THAT WE'RE FAILING TO MEET.
UM, AND WHEN WE HAVE THOSE, UH, BUDGET CONVERSATIONS, RIGHT, IT'S ABOUT WHERE WE'RE, UH, SPENDING THAT MONEY.
UM, BUT I WOULD ADD, UH, I'M REALLY IMPRESSED THEY ALL GOT 20% OF 18 TO 34 YEAR OLDS TO RESPOND.
UH, WHAT I FOUND IT'S REALLY DIFFICULT TO ENGAGE THAT, THAT THAT BUCKET.
SO REALLY IMPRESSED WITH THAT.
UM, I'M LOOKING FORWARD TO RECEIVING, UM, DISTRICT SPECIFIC INFORMATION.
I KNOW WE REQUESTED THAT AND THAT DASHBOARD SHOULD BE GOING LIVE IN THE NEXT FEW WEEKS.
UM, BUT I'M CURIOUS TO SEE HOW, UM, MY CONSTITUENTS RESPONDED AND HOW WERE THE, WAS, WERE THE RESIDENTS SELECTED? WAS IT RANDOM? 'CAUSE I'M LOOKING AT THE DISTRICT FIVE HEAT MAP AND THE SOUTH SIDE OF OUR DISTRICT HAD DIDN'T HAVE, DOESN'T LOOK LIKE THERE'S ANY PARTICIPANTS OR LIKE MAYBE ONE RED DOT.
HOW, HOW WERE THOSE PARTICIPANTS SELECTED? YEAH, WE SELECTED THEM.
IT'S AN ADDRESS BASED SAMPLING.
SO THAT MEANS THAT EVERY ADDRESS, UH, IT'S A RESIDENTIAL ADDRESS IN THE CITY, WHETHER IT BE A SINGLE FAMILY HOME, AN APARTMENT, A MOBILE HOME CONDO WAS ELIGIBLE TO BE SELECTED.
AND SO WE PICKED 500 FROM EACH OF YOUR DISTRICTS.
THEN WHEN YOU LOOK IN THE DISTRICTS, THAT'S WHERE YOU KINDA GET THE ISSUE IS IF YOU DID MORE, YOU COULD DO OVERSAMPLING WITHIN YOUR DISTRICT.
SO IF YOU MIGHT SEE A PLACE WHERE THERE COULD HAVE BEEN MORE DOTS, WE MAY HAVE BEEN ABLE TO DO.
THE OTHER THING IS, IF THAT'S AN APARTMENT COMPLEX OR AN AREA THAT HAS APARTMENTS, YOU'D ONLY SEE ONE DOT 'CAUSE THEY'D LIKELY HAVE ONE SINGLE ADDRESS.
'CAUSE WE DID IT TO THE CENTER OF THE BLOCK.
SO ANYWHERE YOU HAVE APARTMENT COMPLEXES, YOU MAY SEE ONE DOT, BUT THAT COULD BE 10 PEOPLE IN THAT APARTMENT COMPLEX OR 10 DIFFERENT HOUSEHOLDS, IF THAT MAKES SENSE.
THAT THAT'S HELPFUL WITH LOOKING AT THE, THE TOP PRIORITIES FOR THE CITY SERVICES WHERE RESIDENTS GIVEN, UH, OPTIONS TO SELECT, OR WAS IT OPEN-ENDED AND THEY LISTED THEIR TOP THREE PRIORITIES FOR CITY SERVICES? WELL, SHE GAVE THEM THE, ALL OF THE AREAS THAT WERE ASSESSED.
WE THEN HAD A QUESTION WHERE THEY COULD PICK THE THREE THAT THEY THOUGHT THE MOST IMPORTANT SERVICES TO PROVIDE WAS ACTUALLY QUESTION 15 ON THE SURVEY.
AND SO THEN THEY PICKED FROM POLICE FIRE, I'LL READ IT ALL TO YOU.
BUT THEY WERE ABLE TO SELECT, SO IT REPRESENTS THE SUM OF THE PERCENTAGE OF PEOPLE THAT PICKED THAT SERVICE AS ONE OF THEIR TOP THREE CHOICES.
I ASKED, BECAUSE I SEE IN THE TOP FIVE IS EFFORTS TO ASSIST HOMELESSNESS, BUT IN REVIEWING THE PRESENTATION, I MAY HAVE MISSED IT.
I DON'T SEE AN EVALUATION OF DEPARTMENT OF HUMAN SERVICES OR THE NEIGHBORHOOD AND HOUSING SERVICES DEPARTMENT.
SO WERE THE, WHAT WERE, WERE RESIDENTS SURVEYED ON D H S AND N H S D? I WILL DOUBLE CHECK.
I DON'T, DIDN'T PUT EVERYTHING IN THIS PRESENTATION, BUT, UH, I AM SCANNING IT RIGHT NOW.
WELL, I THINK THE ANSWER IS, IS THAT, IS THAT, UM, AS, AS WE PUT TOGETHER THE SURVEY AND WE'RE PUSHING FOR THOSE, PART OF WHY WE HIRE A CONTRACTOR, NOT EVERYBODY'S GONNA HAVE A D H SS, THEY'RE GONNA HAVE A HEALTH AND HUMAN SERVICES MM-HMM.
SO WE TRY NOT, OTHER THAN POLICE AND FIRE AND PUBLIC WORKS, WE TRY NOT TO MAKE IT DEPARTMENTAL, UH, SPECIFIC.
AND THAT'S WHY YOU SEE PUBLIC HEALTH OR, UH, HOMELESSNESS OR AFFORDABLE HOUSING.
AND THAT'S SO THAT WE CAN REALLY MATCH UP AS WE LOOK AT OTHER CITIES AND HOW WE COMPARE.
SO, UM, IT'S REALLY BASED MORE ON SERVICES AND, AND THE, THE, THE SPECIFIC THINGS THAT WE'RE DOING.
THE LAST THING ON THAT SLIDE, PERMITS BUILDING INSPECTIONS AND ZONING.
NOT EVERYBODY'S GONNA HAVE A DEVELOPMENT SERVICES DEPARTMENT, BUT THAT IS THE MAIN FUNCTION.
SO IT'S, IT'S ONLY IN SOME CASES, CHRIS, DID I GET THAT RIGHT? YEAH.
AND I, I THINK WHAT WOULD BE HELPFUL, RIGHT, IF FOLKS WERE SURVEYED ON EACH OF THOSE DEPARTMENTS, BECAUSE WHEN WE LOOK AT THE SLIDE
[01:05:01]
ABOUT PERCEPTIONS OF SAFETY RECOGNIZING, RIGHT? UM, FOR STAFF, THAT WAS AT MY, UH, 2023 BOND MEETING, RIGHT? WHAT CAME UP WAS PUBLIC SAFETY AND WHAT PUBLIC SAFETY MEANT TO THEM WAS SEEING AN UNHOUSED INDIVIDUAL, RIGHT? MM-HMM.SO CONNECTING THE DOTS THAT MAYBE GETTING SOMEONE HOUSED, UM, CAN REDUCE THAT CONCERN OF FEELING OF SAFE.
UH, AND IN HAVING CONVERSATIONS WITH MY CONSTITUENTS, RIGHT? I ALWAYS ASK, UH, DID WAS SOMETHING DONE TO MAKE YOU FEEL UNSAFE OR IS IT THEIR PRESENCE MAKING YOU FEEL UNSAFE? RIGHT? AND IT'S ALWAYS THE PRESENCE.
UM, SO I, I THINK IT WOULD BE HELPFUL TO SURVEY FOLKS ON EACH OF THOSE BUCKETS.
THOSE ARE, THOSE ARE SPECIFIC SURVEYS THAT WE COULD LOOK TO DO THAT.
THIS, THAT WASN'T THE ROLE OF THIS ONE.
THIS, THIS SURVEY WAS TO GET A BROAD VIEW OF HOW CITIZENS ARE SATISFIED.
BUT, YOU KNOW, THAT THAT IS, THAT'S AN EXAMPLE OF HOW WE DID POLICE, WHERE WE WERE VERY SPECIFIC.
AND WE CAN CERTAINLY LOOK AT HOW TO DO THAT IN THE FUTURE.
I THINK IT'S GREAT TO SEE THAT, UH, WE'VE, AS COUNCILMAN
OUR PUBLIC LIBRARIES FIRE, SO ON AND SO FORTH, ARE, ARE DOING A GREAT JOB.
AND, UH, NOT TO, TO, I THINK IT'S REFLECTIVE OF LEADERSHIP OF NEW ERIC.
SO I, I THINK CREDIT WORK CREDIT'S DUE, RIGHT.
UM, BUT THOSE ARE ALL MY COMMENTS AND THANKS FOR THE PRESENTATION.
AND I, I WANNA START OFF BY COMMENDING ERIC WALSH AND ALL THE CITY STAFF FOR GETTING SUCH A GREAT, UH, GRADE ON THEIR REPORT CARD HERE.
UM, I, UM, I AM INTERESTED IN, IN PO UH, POSSIBLY SEEING A LARGER SAMPLE SIZE IN FUTURE SURVEYS.
AND, UH, THE REASON BEING IS THAT WE ARE SUCH AN ECONOMICALLY SEGREGATED CITY THAT, YOU KNOW, YOU MIGHT HAVE 100 OR 127 RESPONDENTS IN ONE DISTRICT, UM, BUT YOU COULD, THAT MAY NOT GIVE YOU, UH, SO I THINK THAT CITYWIDE, WHEN YOU HAVE AROUND 1100 RESPONDENTS, YOU'RE, I DON'T THINK THOSE NUMBERS ARE GONNA CHANGE BY GOING TO 2000 RESPONDENTS, BUT IF YOU HAVE MORE RESPONDENTS IN ONE REGION, I THINK YOU MIGHT GET THE DIFFERENT, DIFFERENT ANSWERS THERE, RIGHT? LIKE, I, I DON'T THINK, UM, I SUSPECT THAT ON THE NORTH SIDE, UH, PEOPLE AREN'T COMPLAINING MUCH ABOUT LOOSE DOGS RUNNING AROUND AND POSSIBLY GETTING BIT RIGHT, BUT WHERE YOU MAY SEE THAT ON OTHER SIDES OF THE DISTRICT, AND, UH, SO THAT COULD AFFECT WHAT PEOPLE SAY ABOUT ANIMAL CARE.
AND THEY'RE, I THINK THAT APPLIES TO A LOT OF THESE CATEGORIES.
UM, I'M WONDERING ON THE, UM, THERE WERE PERCEPTIONS OF, UH, A PLACE TO LIVE, UH, A PLACE TO RETIRE, A PLACE TO RAISE A FAMILY.
YOU WERE COMPARING TODAY TO, TO 2018.
AND BETWEEN 2018 AND 2022, WE'VE SEEN PROPERTY VALUES GO UP A LOT, WHICH MEANS PROPERTY TAXES HAVE GONE UP A LOT, AND I COULD SEE THAT MAYBE FACTORING IN, DO YOU HAVE, I MEAN, OUR CITY BUDGET IN 2018 WAS 2.7 BILLION, AND THIS YEAR IT WAS 3.4 BILLION, SO IT WENT UP BY $700 MILLION.
THAT, THAT MONEY CAME FROM PEOPLE'S PROPERTY TAX.
A LOT OF IT CAME FROM PEOPLE'S PROPERTY TAXES.
RIGHT? SO, UM, DO YOU HAVE ANY SENSE OF THAT, UH, AFFECTING COMMUNITY PERCEPTIONS IN THOSE CATEGORIES? AS I SAID, THERE'S A LOT OF FACTORS THAT CAN INFLUENCE ALL OF THESE ITEMS FROM THIS SURVEY.
WE DON'T NECESSARILY KNOW FOR SAN ANTONIO WHAT THE BIGGEST FACTOR IS THAT WOULD REQUIRE SOME ADDITIONAL FOLLOW-UP RESEARCH TO UNDERSTAND WHAT MAKES PEOPLE FEEL SAFE, WHAT MAKES THEM THINK IT'S A GOOD PLACE TO RETIRE.
THESE ARE MORE HIGH LEVEL INDICATORS JUST TO ASSESS THE OVERALL HEALTH OF THE CITY COMPARED TO REALLY THE NATION.
AND YOU PRETTY MUCH HAVE FOLLOWED THE NATIONAL TRENDS WITH REGARD TO THE LEVEL OF SATISFACTION, BUT YOU'RE SETTING THE STANDARD IN MANY AREAS.
SO EVEN THOUGH YOU'VE GONE DOWN, YOU'RE STILL SIGNIFICANTLY ABOVE THE NATIONAL AVERAGE IN MANY OF THESE AREAS.
AND I, I AGREE WITH, UH, COUNCILMAN COUNCILWOMAN CASTILLO'S COMMENTS ON PUBLIC SAFETY.
I WAS REALLY INTERESTED IN, I, I UNDERSTAND, UM, THE CITY MANAGER'S EXPLANATION.
I GUESS WE WANT TO USE THE SAME CATEGORIES AS OTHER CITIES, SO THAT WAY WE CAN COMPARE HOW WE'RE DOING.
UH, BUT I AM ALSO INTERESTED IN, UH, YOU KNOW, HOW, WHAT KIND OF RESPONSES WE'D GET IN ASKING ABOUT POLICE AS A PRIORITY VERSUS REDUCING CRIME AS A PRIORITY.
AND SEE, YOU KNOW, WHAT, UM, OBVIOUSLY, YOU KNOW, IN, IN PUBLIC WHEN IT COMES TO PUBLIC SAFETY, WHEN IT COMES TO REDUCING CRIME, POLICE PLAY A MAJOR ROLE.
BUT LIKE, IF WE LOOKED AT IT MORE HOLISTICALLY, UM, COMPREHENSIVELY, I'M, I'M CURIOUS, AND I DON'T KNOW IF YOU'VE SEEN ANY STUDIES LIKE THAT IN OTHER CITIES COULD COMMENT ON.
YEAH, WE'VE DONE, WE OFTENTIMES DO FOLLOW UP JUST FOR TEMPE, FOR EXAMPLE, TEMPE ARIZONA SAW A SIGNIFICANT, UH, DECREASE IN THEIR PERCEPTIONS OF SAFETY.
WE DID SOME FOLLOW UP FOCUS GROUPS, AND THE MAJORITY OF THE REASON PEOPLE WERE CONCERNED HAD TO DO WITH THEIR ENCOUNTERS WITH HOMELESS FOLKS HAD GONE UP SIGNIFICANTLY.
AND SO THERE WASN'T NECESSARILY A CRIME THERE, BUT PEOPLE WERE FEELING LESS COMFORTABLE.
AND SO THOSE ARE SOME OF THE THINGS THAT SOMETIMES, BUT THAT'S FOR TEMPE.
I DON'T KNOW WHAT THE CAUSATIVE FACTOR IS HERE.
UM, AND I SAW THAT, UH, FOR OUR CITY, AFFORDABLE HOUSING WAS THE SIXTH PRIORITY.
AND I'M JUST CURIOUS, LIKE, UH, HOW THAT'S HOW THOSE QUESTIONS WERE STRUCTURED, BECAUSE
[01:10:01]
THEN IS THAT AFFORDABLE HOUSING FOR ME OR IS IT AFFORDABLE HOUSING FOR PEOPLE WHO ARE LOW INCOME AND STRUGGLING TO AFFORD THEIR HOUSING MORE? RIGHT.THAT'S PROBABLY ONE THAT WOULD BE GOOD TO LOOK AT BASED ON THE INCOME OF THE RESPONDENTS.
THAT'S ANOTHER THING THAT WE TRACKED.
AND YOU CAN SEE THAT'S NOT JUST AFFORDABLE HOUSING, IT'S KIND OF THAT WHOLE GROUP OF HOUSING ASSISTANCE, HOUSING COUNSELING.
BUT THAT WOULD PROBABLY BE SOMETHING WHEN WE DO THE DASHBOARD.
YEAH, IT WOULD ALLOW YOU TO DIVE IN AND SEE THE DIFFERENCES BASED ON INCOME OR EVEN BY LOCATION WHERE PEOPLE LIVE IN THE CITY.
UH, JUST A COUPLE OF, UH, FOLLOW UP COMMENTS.
UM, AND AGAIN, BACK TO THAT SLIDE NUMBER 24, UM, HERE RECENTLY.
WE'VE HAD SOME ARTICLES, UM, ONE OF 'EM SAYING THAT, UM, WE'RE MILITARY CITY U S A, BUT WE'VE FALLEN WAY DOWN THE LIST.
IN FACT, AUSTIN IS A BETTER PLACE FOR VETERANS TO LIVE IN NOW.
AND, UH, IT'S, IT'S ARTICLES LIKE THAT.
PLUS THERE WAS ANOTHER ONE THAT, UH, UH, FROM THE BUSINESS JOURNAL SAYING THAT BACK IN 2011, WE WERE NUMBER ONE IN THE BEST PERFORMING CITY, AND NOW WE'VE DROPPED OUT OF THE TOP 50.
UM, AND THEN YOU LOOK AT OTHER ARTICLES.
SO THOSE NUMBERS ARE KIND OF ALL OVER THE MAP AS FAR AS THAT GOES, BUT, UM, IT, IT SHOWS THAT, YOU KNOW, WELL, I, I'M CONCERNED ABOUT WHAT THEY'RE SAYING ABOUT SAN ANTONIO AND WHAT WE, WHAT SHOULD WE BE DOING TO BETTER, UM, SERVICE AND HOUSE AND ATTRACT PEOPLE HERE TO SAN ANTONIO.
AND QUESTION 27 WAS, ARE YOU A MILITARY VETERAN OR AFFILIATED WITH THE MILITARY? SO ONE OF THE THINGS THAT WE COULD DO IN THE DASHBOARD THAT WE SET UP FOR YOU WOULD ALLOW YOU TO TAKE A LOOK AT WHETHER THE DIFFERENCE IS BASED ON THEIR MILITARY STATUS OR THEIR VETERAN STATUS.
THEN YOU COULD LOOK AT THESE ISSUES AND ACTUALLY SEE, ARE THERE BIGGER DROPS AMONG THE MILITARY OR NOT? AND SO FOR SOME REASON, YOU'RE SEEING A SIGNIFICANT DECREASE IN THE RESULTS FROM MILITARY AFFILIATED FOLKS, THEN THAT MIGHT VALIDATE.
I DON'T KNOW HOW THOSE OTHER STUDIES THAT YOU MENTIONED WERE DONE, SO I CAN'T REALLY COMMENT ON THEM, BUT YOU CAN CERTAINLY LOOK AT WHAT WE DID ON YOUR LAST SURVEY IN 2018 TILL NOW AND SEE AS THE MILITARY PERCEPTIONS OR PEOPLE WHO ARE VETERANS CHANGED AT ALL.
AND IF THEY HAVE, THEN WE CAN CERTAINLY TRY TO DRILL DOWN THERE.
BUT, BUT COUNCILMAN, IT'S KIND OF LIKE WHAT COUNCILMAN ROCHA GARCIA IS SAYING, WE HAVE, THESE ARE REALLY GOOD RESULTS.
AND, AND, AND WE'LL HAVE THE DETAIL WE NEED TO PACKAGE THIS UP, YOU KNOW, THE NEXT TIME THAT, UM, THE MAYOR GOES TO THE PENTAGON, OR THE NEW BASE COMMANDER SHOWS UP FOR J B S A, MAKING SURE THAT WE'VE GOT GOOD STATISTICALLY VALID INFORMATION SO THAT, SO THAT THEY KNOW, UM, HELPS US PROMOTE.
UM, AND I DON'T KNOW, YOU KNOW, THERE, THERE'S SURVEYS ALL OVER THE PLACE, RIGHT? THIS ONE, WE KNOW HOW IT WAS DONE.
IT'S GOT GREAT RESULTS, AND WE OUGHT BE USING IT AS OFTEN AS POSSIBLE TO MAKE SURE THAT WE GET OUR STORY OUT.
UM, AND, AND AUSTIN ISN'T BETTER THAN SAN ANTONIO, SO IT DON'T MAKE ANY DIFFERENCE.
I I KNOW, AND I DON'T, WE BEAT 'EM ON ALL THE RANKINGS, SO WE'RE, WE'RE, WE'RE DOING BETTER.
BUT YEAH, IT'S ARTICLES LIKE THAT THAT CONCERN ME THAT, HEY, IT'S NOT PUTTING THE RIGHT LIGHT ON SAND THAT I KNOW THAT WE'RE DOING MUCH BETTER THAN WHAT SOME OF THESE ARTICLES ARE PUTTING OUT THERE.
AND IT, TO ME, IT'S PUTTING A BAD LIGHT ON OUR EFFORTS AND WHAT WE DO PROVIDE FOR PEOPLE HERE IN SAN ANTONIO.
TH THERE ARE, THERE, THERE ARE SO MANY GOOD STORIES OUTTA HERE THAT, THAT WE SHOULD USE TO MAKE SURE THAT WE STAY ON TRACK ON A NUMBER OF AREAS.
UM, AND, AND THAT'S WHY THE, THE DATA'S GONNA BE S UH, IMPORTANT FOR US.
I KNOW FOR A FACT, AND IT'S SOME OF THE PRELIMINARY WORK, UM, THAT, UH, ONE DISTRICT IN PARTICULAR, WE HAD A VERY HIGH DISSATISFACTION RATE FOR THROWING THE POTHOLES.
WELL, GUESS WHAT? GUESS WHERE WE NEED TO MAKE IMPROVEMENT? AND SO I'M, I'M EAGER TO GET INTO THE DETAILS.
I'M EAGER TO HAVE THE DEPARTMENTS DO THAT, BUT OVERALL, WE SHOULD BE MAKING SURE THAT GREATER SS A T X, THE J B S A COMMANDER, OUR LOCAL DELEGATION, OUR STATE DELEGATION, OUR NEIGHBORHOODS AND OUR EMPLOYEES, UM, UNDERSTAND THE THINGS THAT WE'RE DOING WELL, UM, BECAUSE WE, WE CAN'T TAKE OUR EYE OFF THE BALL, TO BE HONEST WITH YOU.
AND I, YOU KNOW, TO, UH, COUNCILWOMAN CASTILLO'S COMMENT, I, I TOTALLY AGREE.
I, I THINK A LOT OF THIS, A LOT OF THIS SATISFACTION REVOLVES AROUND OUR, UH, INFRASTRUCTURE THAT WE'RE PROVIDING TO OUR CITIZENS HERE IN SAN ANTONIO.
AND I, I ADVOCATE FOR MORE INFRASTRUCTURE DOLLARS EVERY YEAR IN OUR BUDGETS.
AND, AND HOPEFULLY WE CAN, WE CAN USE, AS YOU'RE SAYING, ERIC, USE THIS DATA TO, UH, TAKE A LOOK AT THAT AND ACTUALLY SAY, HEY, YEAH, WE NEED TO INVEST MORE IN OUR INFRASTRUCTURE HERE IN TOWN.
COUNCIL MEMBER PERRY, ANY FURTHER QUESTIONS OR
[01:15:01]
COMMENTS ON THE SURVEY? THANK YOU TO ALL OF OUR CITY EMPLOYEES.LET'S GIVE 'EM A ROUND OF APPLAUSE EVERYBODY.
CHRIS, I KNOW YOUR JOB'S NOT AS EASY IN ALL THE OTHER CITIES, BUT, UH, GO FORTH AND CONQUER.
THEY, THEY PROBABLY DON'T INVITE HIM FOR THE PRESENTATION, TO BE HONEST WITH YOU,
UH, AND SPEAKING OF GREAT EMPLOYEES, MAYOR, UM, THE, THE SECOND ITEM IS, UH, A QUICK UPDATE ON A POST SOLICITATION, UM, OUT AT THE AIRPORT.
JESUS IS GOING TO, UM, CLOSE THE LOOP WITH YOU ALSO ON A SLIGHT CHANGE WE MADE IN THE PARKING OPTIMIZATION R F P THAT CAME OUT OF THE LAST COUNCIL CONVERSATION.
UM, AND THEN JUST GIVE YOU AN UPDATE ON A COUPLE OF ISSUES.
THIS IS A RELATIVELY SHORT PRESENTATION, SO, JESUS.
UM, MAYOR, CITY COUNCIL, THANK YOU, UH, SO MUCH FOR ALLOWING US TO SPEAK TODAY.
UH, JESUS SIGNS, DIRECTOR OF AIRPORTS HERE FOR THE CITY OF SAN ANTONIO.
I JUST WANTED TO GIVE YOU A HIGH LEVEL OVERVIEW OF, UH, SOME OF OUR PROGRESS.
AND, UM, WE'LL GO THROUGH, UH, THE AGENDA.
THE TERMINAL DEVELOPMENT PROGRAM IS MOVING FAST AND FURIOUS.
SO WE HAVE A, THE CURRENT STATUS THAT WE WILL GO OVER.
WE'LL GIVE YOU A HIGH LEVEL OVERVIEW OF WHAT WE PLAN TO DO IN THE FIRST QUARTER OF 2023, AND THEN WE'LL GIVE YOU A POST ELICITATION BRIEFING ON THE P M C M, THE PROJECT MANAGEMENT AND CONSTRUCTION MANAGEMENT SERVICE.
AND THEN WE'LL GIVE YOU SOME UPDATES ON, UH, THE STATUS OF OUR OVERALL CAPITAL, UH, PROGRAM TO DATE.
WE'LL START JUST AS A QUICK, UH, SIX MONTHS CHECK-IN.
IF YOU LOOK BACK, UH, WE TRANSITIONED ON THE COMPLETION OF THE STRATEGIC DEVELOPMENT PROGRAM INTO THE TERMINAL DEVELOPMENT PROGRAM.
UH, AS, UH, WE MOVE FORWARD FROM NOVEMBER OF 2021, WE MOVED QUICKLY AND STARTED, UH, TO TRANSITION INTO THE T D P.
WE BROUGHT THAT TO A B SESSION ON MAY 18TH.
UM, IMMEDIATELY THEREAFTER IN JUNE, WE AWARDED THE ADVANCED TERMINAL PLANNING SERVICES CONTRACT AND THEN KICKED OFF THE A T P SS SERVICES AND RELEASE OF KEY SOLICITATIONS IN THE SUMMER OF 2022.
THAT IS, UH, A LOT OF WORK THAT'S ONGOING RIGHT NOW.
AND I'LL SHOW YOU A HIGH LEVEL, UH, CHART THAT DEPICTS EXACTLY WHERE WE STAND TODAY.
UM, AND ALL THAT WAS DONE IN SEPTEMBER.
UH, THIS IS THE HIGH LEVEL TERMINAL DEVELOPMENT PROGRAM CHART, THE GANTT CHART THAT WE'VE SHOWN TO YOU A NUMBER OF TIMES.
IT SHOWS YOU WHERE WE SIT TODAY AT THE END OF OCTOBER, BEGINNING OF NOVEMBER, ALL THE WORK THAT WE'VE COMPLETED THUS FAR AS IT RELATES TO THE ASSESSMENT OF THE S D P AND THE INITIAL PHASING, UH, STEPS THAT NEEDED TO OCCUR, WHETHER IT BE ON THE AIRFIELD, WHETHER IT BE IN THE TERMINAL, WHETHER IT BE IN THE CENTRAL PROCESSOR, THE LANDSIDE WORK, OR ANY ANCILLARY OR ENABLING PROJECTS THAT NEED TO OCCUR IN AND AROUND THE AIRPORT COMPLEX TO ENSURE SUCCESS.
AS WE BEGIN TO MOVE FORWARD WITH PHASING AND IMPLEMENTATION WITH THE COMPLETE, UH, PROGRAM DEFINITION DOCUMENT AND THE PRODUCTION THEREOF, THAT WILL BE READILY AVAILABLE TO US IN THE BEGINNING OF 2023, THE T D P FIRST QUARTER 2023 WILL HAVE A B SESSION THAT WILL ENCOMPASS THE TERMINAL SEED CONCEPTS AND ABOVE ALL THE COST.
I KNOW THAT'S, UH, SOMETHING THAT, UH, MANY HAVE ASKED FOR TO SAY, JESUS, WHAT IS GONNA BE, YOU KNOW, THE COST OF THIS TERMINAL PROGRAM.
UM, AS WE BEGIN TO COMPLETE ALL THE ADVANCED TERMINAL PLANNING AND PROGRAMMING, WE WILL BE BRINGING THE COST TO YOU IN, UH, THE FIRST MONTHS OF, UH, 2023.
WE WILL BRING, UH, AN AWARD, UH, AND WE WILL BRING AND AWARD A MASTER ARCHITECT, UH, AND OTHER HIGH PROFILE, UH, AGREEMENTS.
WE'RE IN THE MIDDLE OF, UH, DOING THE ASSESSMENT ON THAT MOST RECENT SOLICITATION.
WE BROUGHT THAT ON A, ON A PRES SOLICITATION TO YOU EARLIER.
UH, THIS YEAR AS WELL, WE HAVE THE, THE WORK THAT WE'RE DOING, UH, WITH THE BIPARTISAN INFRASTRUCTURE LAW AS IT RELATES TO OUR, UH, EXCELLENT RELATIONSHIP THAT WE HAVE WITH THE FEDERAL AVIATION ADMINISTRATION.
WE'VE SUBMITTED IN THE MOST RECENT NOFO THAT WAS REQUIRED.
UM, HERE IN THE, AT THE END OF OCTOBER, HAS BEEN SUBMITTED.
AND I'LL GIVE YOU A HIGH LEVEL OVERVIEW OF NOT JUST FOR THE SAN ANTONIO INTERNATIONAL AIRPORT, BUT AS WELL FOR, FOR STINSON, THE P M C M THAT WE'RE DOING.
UM, WE REVIEWED ALL OF THE, UH, INITIAL SUBMISSIONS, UH, THAT WERE PRESENTED TO US.
THERE WAS A TOTAL OF SEVEN FIRMS. UM, WE, UM, SCALED THAT DOWN TO THE TOP TWO, UH, BASED ON EXPERIENCE, BACKGROUND, QUALIFICATIONS, AND THEN THEIR OVERALL UNDERSTANDING OF THE PROJECT, UH, OF HOW ALL THAT WAS PRESENTED.
THAT, UH, BROUGHT US TO FRIES AND NICHOLS, UH, A GROUP, UM, HERE THAT'S, UH, LOCAL OUT OF SAN ANTONIO, UH, WITH LARGE REACH ACROSS THE NATION AS WELL.
AND THEN PARSONS GROUP, WHO IS OUT OF VIRGINIA, BUT AS WELL A LARGE GROUP HERE ACROSS THE ENTIRE
[01:20:01]
US THAT DOES A NUMBER OF P M C M WORK ACROSS.SO THE TWO OF THEM WERE THE LEADING, UM, UM, PRESENTERS.
WE BROUGHT THEM IN FOR INTERVIEWS.
FREESON NICHOLS WAS SELECTED, AS YOU CAN SEE BY THE SCORES AND THE OVERALL, UH, D B E PARTICIPATION, OVERALL UNDERSTANDING OF THE PROJECT.
AND THEN THEIR EXPERIENCE AND BACK BACKGROUND LED TO THE DECISION OF FREESON NICHOLS.
WE WILL BE BRINGING THIS, UH, REQUEST FOR QUALIFICATION AND SOLICITATION DECISION, UH, TO YOU ON THE DECEMBER 15TH DATE.
JUST WANTED TO GIVE YOU A HIGH LEVEL OVERVIEW OF WHERE WE STAND WITH THAT AND LOOK FORWARD TO, TO MOVING FORWARD WITH THAT.
AT THE LAST, UH, B SESSION, I PRESENTED TO YOU THE PARKING OPTIMIZATION.
UH, WE HAD QUITE THE CONVERSATION ABOUT THAT.
UM, WE ANS ANSWERED MANY QUESTIONS, BUT I WANTED TO BRING BACK TO YOU THE IMPORTANCE UNDER THE EVALUATION CRITERIA.
UM, WE DID NOT HAVE THE TOTAL PRICING POINTS IN THERE AND WANTED TO BRING THAT TO LET YOU ALL KNOW THAT THAT IS, UH, GOING, GOING TO BE A TOTAL OF 15 POINTS, 40 POINTS FOR EXPERIENCE, BACKGROUND, AND QUALIFICATION, 40 POINTS FOR THE OVERALL UNDERSTANDING OF THE PROJECT AND THE PROGRAM.
AND THEN, UH, FIVE POINTS FOR THE DIS DISADVANTAGED BUSINESS ENTERPRISE.
TODAY, THE CAPITAL PROGRAM, UH, CONTINUES.
AND AS WE TALK AND FINISH ABOUT, YOU KNOW, EMPLOYEES, YOU ALWAYS HEAR ME, YOU KNOW, GIVING A, A LOT OF CREDIT AND KUDOS TO OUR EMPLOYEES, UH, COULD NOT BE HAPPIER WITH THE WORK THAT THEY'RE DOING.
AND I WANTED TO SHOW YOU WHERE WE STAND WITH A NUMBER OF OUR CAPITAL PROGRAMS. AND THEN, YOU KNOW, AS YOU SAW IN SOME OF THE SURVEY RESULTS, YOU KNOW, JUST THE OVERALL PERFORMANCE OF THE TEAM CONTINUES TO DO AN INCREDIBLE JOB.
UM, THIS IS ONE THAT'S SUPER EXCITING FOR US, AS WE WANTED TO INCREASE THE OVERALL CAPACITY OF OUR EXISTING, UH, TERMINAL ASSET.
SO, UM, WE'RE ADDING THREE GATES, UM, TERMINAL, UH, B WE'LL HAVE TWO ADDITIONAL GATES.
I'VE TALKED ABOUT THIS A NUMBER OF TIMES.
WE HAVE SPECIFIC DATES, UH, TERMINAL, UH, UH, I'M SORRY, GATE, UH, I WANT TO USE THE AIRPORT ACRONYMS, SO I HAVE TO BE CAREFUL.
SO MAKE SURE EVERYBODY UNDERSTANDS.
BUT BRAVO NINE GATE B NINE WILL BE OPENING ON DECEMBER 9TH.
WHAT DOES THAT MEAN TO US? THAT MEANS NOW AMERICAN AIRLINES WILL BE ABLE TO MOVE AND FUNCTION OUT OF ONE TERMINAL COMPLEX IN TERMINAL B AND REMOVE THEMSELVES FROM TERMINAL A, WHICH WILL MAKE FOR A VERY EFFICIENT OPERATION FOR THE AIRLINES, BUT ALSO, UM, ELIMINATE SOME CONFUSIONS AND HAVING TO MOVE BETWEEN TERMINAL A AND TERMINAL B FOR ALL OF OUR PASSENGERS.
SO, TERMINAL, UH, AMERICAN AIRLINES WILL BE ALL IN TERMINAL A GATE A 16 WILL OPEN IN THE MIDDLE OF DECEMBER, SCHEDULED FOR DECEMBER 22ND.
SO WE'RE EXCITED TO OPEN UP A 16 THAT WILL ADD ADDITIONAL CAPACITY INTO TERMINAL A.
AND I INVITE EVERYONE TO JOIN US ON NOVEMBER 17TH.
JUST A FEW DAYS FROM NOW, WE WILL BE, UM, RESTARTING SERVICE WITH SPIRIT AIRLINES TO TWO DIFFERENT NONSTOP DESTINATIONS.
UM, SO THEY WILL BE, UH, UTILIZING THE TERMINAL A COMPLEX.
SO IT'S PERFECT THAT WE OPEN UP THE GATES AND B, TO ADD ADDITIONAL GATE CAPACITY INTO TERMINAL A.
AND SPIRIT WILL BE OPERATING THERE, UH, BEGINNING ON NOVEMBER 17TH.
I ENCOURAGE EVERYONE TO, TO COME AND, AND BE A PART OF THE CELEBRATION OF SPIRIT AIRLINES COMING TO THE CITY OF SAN ANTONIO.
AND THEN LASTLY, GATE, UH, BRAVO ONE, ALPHA, UH, GATE B ONE A WILL OPEN, UM, ON JANUARY 9TH, JANUARY 11TH, UM, IN 2023.
SO WE WILL HAVE ALL OF THOSE GATES COMPLETED.
WHAT DOES THAT MEAN TO US AS WE EXIST TODAY WITH THE 24 TOTAL GATES? THAT'LL TAKE US TO 27 GATES WITH THE OPPORTUNITY TO INCREASE OUR OVERALL EMPLOYMENTS BY 1.3 MILLION PASSENGERS.
THIS IS A SLIDE THAT TELLS YOU EVERYTHING I JUST TOLD YOU, BUT, UH, I APOLOGIZE.
BUT IT, IT DOES TALK ABOUT THE RELOCATION OF TERMINAL, UH, OF AMERICAN AIRLINES OF TERMINAL B, BUT ALSO, UM, THE OPENING OF A BRAND NEW SECURITY CHECKPOINT.
UM, WE HAVE AN INCREDIBLE RELATIONSHIP WITH THE TRANSPORTATION SECURITY ADMINISTRATION.
WE WILL BE OPENING AN, AN ADDITIONAL LANE INTO TERMINAL B AS WE MOVE AMERICAN OVER.
WE'LL HAVE MORE IN EMPLOYMENTS COMING OUT OF TERMINAL B.
AND, UH, THAT LANE IS, UH, READY AND OPEN FOR SERVICE.
UH, IT WILL BE UTILIZED DURING THE THANKSGIVING AND CHRISTMAS HOLIDAYS.
WE'RE EXCITED ABOUT THE WORK THAT, UH, WE'RE DOING WITH THE TRANSPORTATION SECURITY ADMINISTRATION CONTINUING TO HOLD AS WE TALK ABOUT THE LEVEL OF SERVICE AND, UH, THE DELIVERY OF THE PRODUCT THAT WE HAVE FOR OUR AIRPORT.
UH, WE MAINTAIN, YOU KNOW, A BELOW THE 10 MINUTE AVERAGE, UH, CONSISTENTLY IN TURMOIL B AND TERMINAL A AS PASSENGERS ARE BEING PROCESSED INSIDE OUR, UH, TRANSPORTATION SECURITY CHECKPOINTS.
ADDITIONAL SEATING FOR NEW HOLD ROOMS, UH, THE TEMPORARY STARBUCKS WILL OPEN ON NOVEMBER 15TH,
[01:25:01]
NOVEMBER 17TH.UH, SOMEWHERE IN THE MIDDLE OF NOVEMBER, WE WILL OPEN UP A TEMPORARY STARBUCKS.
UH, WE CLOSE THE EXISTING STARBUCKS IN TERMINAL B.
WE WILL BE BUILDING AND CONSTRUCTING A BRAND NEW STARBUCKS IN TERMINAL B THAT WILL BE RIGHT OUTSIDE OF THE CHECKPOINT AREA.
SO PASSENGERS CAN, AS SOON AS THEY GO THROUGH THE CHECKPOINT, THEY'LL BE ABLE TO GO IN AND, UM, PURCHASE STARBUCKS AS SOON AS THEY GO THROUGH THE CHECKPOINT.
UH, READILY AVAIL AVAILABLE TO THEM.
ALL OF THE AREA DOWN THERE IN THAT, UH, B EIGHT B NINE AREA HAS BEEN OPENED UP.
WE'VE ALREADY COMPLETED THAT WORK AND, UH, THAT IS NOW TURNED INTO A COMPLETE HOLD ROOM AREA TO MAKE ROOM FOR THE ADDITIONAL GATE THAT WE HAVE THERE.
UM, GOING ON OUR FOUR PILLARS OF VALUES THAT WE HAVE WITH REGARDS TO INNOVATION, I WANTED TO SHARE WITH YOU THAT, UM, WE'RE VERY, UH, KEEN INTO THE COLLECTION OF DATA AND THE UTILIZATION OF DATA.
WE FIRMLY BELIEVE, UM, YOU KNOW, THROUGH THE LEADERSHIP OF CITY MANAGER ERIC WALSCH, YOU KNOW, WE'VE GOTTA MAKE DATA DRIVEN DECISIONS IN WHAT WE'RE DOING.
UH, THIS SMART RESTROOMS IS A BRAND NEW, UM, TECHNOLOGY THAT WE'RE GONNA BE UTILIZING THAT'S GONNA HELP US FURTHER IMPROVE THE DELIVERY OF SERVICE IN OUR RESTROOMS AS IT RELATES TO GIVING US REAL TIME SITUATIONAL AWARENESS ON WHAT ARE THE PATTERNS THAT THE RESTROOMS ARE BEING UTILIZED, AND HOW CAN WE INCREASE AND IMPROVE THE OVERALL LEVEL OF SERVICE IN ENSURING THAT WE'RE NOT CLEANING RESTROOMS WHEN THEY DO NOT NEED TO BE CLEANED.
AND WE'RE CLEANING THEM WHEN THEY ARE AT THEIR HIGHEST PE UH, HIGHEST PEAK ACTIVITY, UH, LEVELS.
SO IT'S SOMETHING THAT WE'RE WORKING IN.
WE'RE TRAINING ALL OF OUR STAFF.
UH, THEY'LL BE EQUIPPED WITH IPADS TO MONITOR THAT.
IF SOMEONE SHOULD, UH, NOT BE SATISFIED WITH A SPECIFIC RESTROOM AT THE AIRPORT, THEY'LL BE ABLE TO HIT A BUTTON AND INSTANTLY SUPERVISORS WILL BE NOTIFIED AND THEY'LL BE ABLE TO ATTEND TO THAT INSTANTLY TO ENSURE THAT WE CONTINUE TO PROVIDE A, AN EXCELLENT LEVEL OF SERVICE TO ALL OF THE PATRONS THAT VISIT OUR AIRPORT.
WHY IS THIS SO IMPORTANT TO US? BECAUSE IT DOESN'T MATTER WHAT AIRPORT YOU TRAVEL TO.
I'VE BEEN IN THE INDUSTRY FOR PRETTY CLOSE TO 30 YEARS.
THE AIR, THE AIRPORT RESTROOMS ARE ALWAYS A CRITICAL FACTOR TO ALL PASSENGERS THAT ARE TRAVELING THROUGH AIRPORTS.
AND WE WANNA MAKE CERTAIN WE FOCUS ON THAT AS WE CONTINUE TO GROW AND MOVE FORWARD.
THE HOLIDAY PARKING PROGRAM, UH, IS MOVING FORWARD.
I KNOW WE'VE, WE'VE SURFACED QUITE A BIT.
WE'VE HAD A NUMBER OF CLOSURES WITHIN OUR PARKING, THE, UH, AREAS, WHETHER IT'S SHORT-TERM, LONG-TERM, OR ALSO IN OUR SURFACE LOTS.
UH, THE PARKING CONTINUES TO CLOSE ON A DAILY BASIS.
AS YOU KNOW, WE'RE SEEING CONTINUED GROWTH IN IN, IN OUR OVERALL, UH, AIRPORT NUMBERS.
SO WE'RE MOVING FORWARD WITH A, A BRAND NEW PROGRAM.
THE FLYAWAY VALET WILL BE OFFERING, UM, OPPORTUNITIES TO, UH, RESERVE YOUR PARKING SPOT AS YOU'RE FLYING THROUGH THE AIRPORT IF YOU'RE GOING TO VALET ONLY.
SO IF YOU'RE PLANNING ON TRAVELING DURING THE HOLIDAY PEAK PERIODS, WE'LL BE OFFERING YOU A BRAND NEW FLYAWAY VALET OPPORTUNITY FOR PEOPLE TO, YOU KNOW, ENSURE THAT THEY HAVE A PARKING SPOT AS AS THEY'RE, AS THEY'RE TRAVELING FOR THE HOLIDAY PERIODS.
ADDITIONALLY, UM, BECAUSE THE GEOGRAPHICAL RADIUS CONTINUES TO EXPAND BASED ON THE LEVEL OF SERVICE THAT WE CONTINUE TO PROVIDE, UM, PASSENGERS ARE, ARE MOVING, ARE TRENDING AND MOVING MORE AND MORE TOWARDS SAN ANTONIO INTERNATIONAL AIRPORT.
WE NOTICE THAT BECAUSE WE'RE CLOSING A NUMBER OF OUR FACILITIES, WE HAD TO MAKE ARRANGEMENTS BASED ON OUR FORECAST NUMBERS TO ENSURE THAT WE HAVE AN ADDITIONAL 1000 SPACES FOR THIS HOLIDAY PEAK PERIOD TO ENSURE THAT WE CAN PROVIDE PARKING FOR ALL OF THE PASSENGERS THAT ARE GONNA BE TRAVELING DURING THE HOLIDAY PERIOD.
SO WE HAVE THIS, UH, READILY AVAILABLE.
IT'S OPENED UP A LOT OF WORK THAT WAS DONE BY THE, THE STAFF.
THE MAINTENANCE STAFF COULDN'T HAVE, UH, GIVEN MORE CREDIT TO OUR STAFF THAT HAS PREPARED THE SURFACE LOTS FOR ADDITIONAL PARKING SPACES.
RECENTLY COMPLETED PROJECTS INCLUDES AIRFIELD IMPROVEMENT PACKAGE NUMBER SIX, WHICH IS A TAXI LANE AND A TAXIWAY UP ON THE NORTHWEST CORNER OF THE AIRPORT, UH, HEAVILY UTILIZED BY A NUMBER OF OUR CORPORATE BUSINESS OPERATORS, UH, THERE ON THE AIRFIELD.
UH, WE'VE COMPLETED PACKAGE SIX.
THE BAGGAGE HANDLING SYSTEM FOR THE UPPER CONTROLS WAS COMPLETED THAT PROVIDED US ADDITIONAL, UH, AND IMPROVED OPERATING SYSTEMS. THAT GIVES US ALSO REAL TIME SITUATIONAL AWARENESS WHENEVER BAGS AREN'T MOVING AS EFFICIENTLY AS THEY NEED TO BE.
ALONG WITH ADDITIONAL, UH, BAGGAGE HANDLING CAPACITIES THAT WE HAVE, UH, INCLUDED INTO THAT, THE MAINTENANCE OFFICE EXPANSION THAT YOU SEE THERE ON THE RIGHT AND AND RENOVATION IS FOR OUR STAFF THAT WERE IN TRAILERS FOR MANY, MANY, MANY YEARS.
SO IT'S AT A BRAND NEW RENOVATION AND EXPANSION OF OUR MAINTENANCE FACILITIES.
AND OUR TEAM JUST DID A GROUND BROKE, UH, A GROUNDBREAKING OPENING CEREMONY FOR ALL OF OUR STAFF MEMBERS TO MOVE
[01:30:01]
INTO THE NEW FACILITY.ALSO AT STINSON, UM, WE'RE IN THE PROCESS OF WORKING ON THE CONSTRUCTION OF TAXIWAY E TAXIWAY ECHO, UH, THAT WILL CREATE ADDITIONAL DEVELOPMENT OPPORTUNITIES FOR HANGERS AND MORE EXPANSION, UH, FOR, UM, THE GROWTH THAT'S OCCURRING IN THE STINSON AREA AS WELL.
UH, WE HAVE A BRAND NEW MISSION ROAD SIDEWALKS, THAT'S A, A PARTNERSHIP THAT WE DID WITH TDOT AND OUR PARTNERS HERE AT, UH, PUBLIC WORKS AND MANY OTHER DEPARTMENTS THAT WORKED TOGETHER.
I CAN TELL YOU THE UTILIZATION OF THOSE SIDEWALKS IS, IS VERY VIBRANTLY, WHETHER YOU'RE WALKING OR YOU'RE RIDING BIKES, IT'S, IT'S GETTING HEAVILY UTILIZED AND WE'RE EXCITED ABOUT THE WORK THAT WAS DONE THERE, UM, TO SHOWCASE STINSON IN ALL THE AREAS IN, UH, COUNCILWOMAN VIA RUNS, UH, DISTRICT.
SO A CONTINUED GROWTH IN THAT AREA.
WE ARE ALSO, AS YOU SAW, THE MASTER PLANNING EXERCISE THAT WE DID FOR SAN ANTONIO INTERNATIONAL AIRPORT.
WE ARE NOW DOING THAT FOR STINSON.
SO WE HAVE AN AIRPORT LAYOUT PLAN THAT'S UNDERWAY.
WE'RE IN THE EARLY STAGES OF THAT, AND WE WILL HAVE A MASTER PLAN, UH, FOR STINSON AS WELL AS WE CONTINUE TO HAVE STINSON AS THE MAJOR RELIEVER FOR SAN ANTONIO INTERNATIONAL AIRPORT.
I BROUGHT TO YOU QUITE A BIT OF INFORMATION AS IT RELATES TO THE BIPARTISAN INFRASTRUCTURE LAW.
UM, THE B I L THERE'S FORMULA BASED AND THEN THERE'S COMPETITIVE BASED, THE FORMULA BASED, WE'VE RECEIVED THE FUNDING FOR THAT.
BUT WE WILL CONTINUE TO COMPETE FOR, UH, ALL OF THE B I L OPPORTUNITIES, NOT ONLY IN 20 23, 20 24, 20 25, AND 2026.
UM, WE ARE GOING TO BE COMPETING FOR APPROXIMATELY 145.5 MILLION AS A MEDIUM HUB.
THE ELIGIBLE PROJECTS WILL NOT BE FOR THE AIRFIELD.
THAT IS SEPARATE IN AIRPORT IMPROVEMENT, UH, PROJECT FUNDING THAT, UH, THAT IS THE, WITHIN THE RELATIONSHIP OF HOW WE WORK WITH, UH, THE FEDERAL AVIATION ADMINISTRATION.
BUT THE TERMINAL AND ROADWAY AND OTHER ASSOCIATED ENABLING PROJECTS IS WHERE WE WILL CONTINUE TO WORK ON THAT.
WE HAD BRIEFINGS AT THE B SESSION, AS I MENTIONED IN SEPTEMBER, THE LATTER PART OF SEPTEMBER.
AND THEN AGAIN, UH, WE WERE BRIEFING, UH, IT WAS BRIEFED BY SALLY BUSTO WITH THE INTERGOVERNMENTAL RELATIONS ON OCTOBER 17TH.
SO WE CONTINUE TO LET EVERYONE KNOW WHAT SPECIFICALLY ARE WE DOING FOR THOSE NO FOS.
THE TWO SUBMISSIONS ARE FOR A BRAND NEW GROUND LOADING FACILITY FOR TERMINAL A FURTHER CREATING ADDITIONAL CAPACITY FOR AIRLINES TO TAKE OFF AND LAND AT SAN ANTONIO INTERNATIONAL.
THIS WILL GIVE US, UH, THE OPPORTUNITY TO ADD THREE TO FIVE GROUND LOADING GATES.
UH, ANYWHERE FROM 6,000 TO 9,000 SQUARE FOOT OF FACILITY.
ALL GATES WILL BE COMMON USE IN ALLOWING FOR MAXIMUM FLEXIBILITY.
UM, SO THAT IS OUR SUBMISSION THAT WE HAVE GIVEN TO F A A.
ANY SUPPORT I CAN TELL, I CAN'T TELL YOU HOW MUCH WE APPRECIATE, UM, EVERYTHING THAT JOHN DIXON AND THE A S D C AND THE WORK THAT THEY CONTINUE TO DO TO HELP ADVOCATE AND SUPPORT ALL THE WORK THAT'S HAPPENING AT THE SAN ANTONIO INTERNATIONAL AIRPORT AS WELL.
OUR AIRPORT ADVISORY COMMISSION LED BY MIKE FESSLER CONTINUES TO DO A LOT OF GOOD WORK WITH THAT.
SO TO ALL THOSE MEMBERS THAT HELP AND SUPPORT AND ADVOCATE FOR ALL THE WORK THAT WE'RE DOING, ANYTHING WE CAN DO TO COORDINATE WITH YOU ALL, I KNOW OUR MILITARY AND GOVERNMENTAL AFFAIRS IS WORKING CLOSELY WITH SALLY AND WITH YOU ALL, IF ANY SUPPORT YOU CAN GIVE US TO HELP US GET ADDITIONAL FUNDING AND THIS B I L PROGRAM WOULD BE GREATLY APPRECIATED.
THAT COMPLETES MY PRESENTATION TODAY.
THANK YOU SO MUCH FOR ALLOWING US TO BE HERE, AND I'LL ANSWER ANY QUESTIONS.
GLAD TO SEE EVERYTHING CONTINUE TO MOVE ON TRACK.
SO, UH, WE'LL GO IMMEDIATELY INTO DISCUSSION NOW.
I'LL START WITH COUNCIL MEMBER ROCHA GARCIA.
THANK YOU, JESUS, FOR THE PRESENTATION.
UM, I THINK EVERY, I'VE FLOWN OUT OF SS A T EVERY MONTH EXCEPT LAST MONTH, AND I'M BACK AT IT AGAIN THIS MONTH.
SO, AND, AND I'M ALWAYS PRETTY SATISFIED, UM, WITH WHAT I SEE.
SO, SO THANK YOU FOR KEEPING OUR AIRPORTS SO, SO CLEAN.
I APPRECIATE THE FOCUS ON, UH, SMART TECHNOLOGY AND BEING ABLE TO ADDRESS THINGS.
AS I'VE TRAVELED THROUGH OTHER AIRPORTS, I SEE THE TECHNOLOGY WHERE YOU COULD JUST CLICK ON THE SMILEY FACE AROUND THE SAD FACE, RIGHT.
FOR, UM, UM, I, I GUESS FOLKS TO BE ABLE TO ADDRESS THE NEEDS OF THAT.
SO I, I FEEL LIKE, UM, I SHOULD SAY THIS, BUT WE SHOULD PROBABLY, OUR GOAL SHOULD BE TO BE THE BUCKY'S RESTROOMS OF AIRPORTS, RIGHT?
UH, BUT I DO HAVE TO SAY THAT, UM, W W I I, I DON'T KNOW IF IT'S FABULOSO OR WHAT, BUT OUR RESTROOMS ALREADY ALWAYS SMELL REALLY CLEAN.
UM, THE FAUCETS, THE SMART FAUCETS, I ASK ABOUT THIS ALL THE TIME.
ARE THOSE GONNA BE INTEGRATED, UM, IN, IN, INTO THIS PART OF, UH, OF THE PROJECT AT ALL? THE UPDATES IN THE RESTROOMS? ABSOLUTELY.
IT'S PART OF THE DESIGN CRITERIA THAT'S BEING INCORPORATED INTO THE FUTURE STANDARDS AS WE GO INTO THE NEW, UH, INFRASTRUCTURE AND DEVELOPMENT PROGRAM.
[01:35:01]
PERFECT.AND THEN CAN YOU HELP ME UNDERSTAND, YESTERDAY THERE WAS A QUESTION FROM COUNCILMAN VRAN AND IT IT REMINDED ME AS WE WERE TALKING TODAY, UM, HOW ARE WE MAKING SURE THAT WE ENGAGE OUR SMALL BUSINESS, UH, HERE LOCALLY, RIGHT? AND SO OUR MINORITY OWNED, UM, BUSINESSES HERE IN SAN ANTONIO INTO ANYTHING THAT'S GOING ON IN THE, THE RENOVATION AND CAPITAL PROGRAM.
SO WE HAVE, YOU KNOW, THE OFFICE OF BUSINESS OPPORTUNITY THAT HANDLES ALL SMALL BUSINESS, UM, LED BY, YOU KNOW, UH, JENNIFER MILLS PICHER UNDER OUR GROUP.
SO, UH, WE ARE CONSTANTLY WORKING AND HAVING MEETINGS AND WE'RE HAVING DIFFERENT BRIEFINGS THROUGHOUT THE COMMUNITY TO LET PEOPLE KNOW.
AND I THINK TO EVEN SUPPLEMENT THAT EVEN FURTHER, WE WILL BE HOSTING AN AIRPORT MINORITY ADVISORY, UH, SESSION HERE IN SAN ANTONIO.
SO WE CAN ANTICIPATE UP TO 2000 MEMBERS.
AND WE WANT TO REALLY WORK HARD WITHIN OUR COMMUNITY TO ALLOW, UH, SMALL BUSINESS MEMBERS OF OUR SAN ANTONIO COMMUNITY TO WORK WITH OTHERS THAT HAVE WORKED ACROSS OTHER AREAS ACROSS THE NATION AT OTHER AIRPORTS.
SAY, HERE'S HOW YOU CAN MOVE INTO THESE DIRECTIONS AND BUILD UP AND UNDERSTAND HOW TO, WHETHER IT'S, YOU KNOW, THE S BETA RULES OR WHETHER IT'S THE D B E RULES AND GETTING EVERYONE FAMILIARIZED AND HAVING FULL UNDERSTANDING OF HOW THAT WORKS.
SO THAT'S SOMETHING WE'RE LOOKING FORWARD.
WE'LL HAVE THAT CORRECT ME IF I'M WRONG, TANYA, SOMEWHERE IN JUNE.
SO HOW CAN OUR SMALL BUSINESSES ENROLL IN THAT AND DO WHO ARE WE PARTNERING WITH? ANYONE LOCAL TO GET THE WORD OUT? YES.
SO, SO WE HAVE A NUMBER OF EFFORTS THAT WE'LL BE SENDING OUT AS SOON AS WE BREAK THE 20, 23 YEAR DURING THE FINAL STAGES OF PLANNING OUT THAT ENTIRE EVENT.
AND WE'RE GONNA BE INVITING, UH, EVERYONE TO THAT.
AND YOU SAID IT'S A NATIONAL CONFERENCE, SO WHO'S PUTTING ON THE CONFERENCE? THE NATIONAL CONFERENCE IS PUT ON BY AMAC, WHICH IS THE AIRPORT MINORITY ADVISORY COUNCIL.
AND, UM, THAT IS HAPPENING HERE IN SAN ANTONIO, OBVIOUSLY.
SO WE WILL BE A PART OF THAT AS WELL.
SAID THAT AT THE CONVENTION CENTER, OR IT IS GOING TO BE AT A MIXTURE OF DIFFERENT LOCATIONS AND I THINK, UH, THE HOST HOTEL IS GONNA BE THE JW MARRIOTT.
COUNCIL MEMBER ROCHE GARCIA, COUNCIL MEMBER VERAN.
AND THANK YOU JESUS FOR REMINDING EVERYBODY THAT WE HAVE TWO AIRPORTS IN SAN ANTONIO THAT ARE WORKING EXTREMELY WELL AND SERVING THE COMMUNITY.
SO I REALLY APPRECIATE THAT AND LOOK FORWARD TO HEARING MORE ABOUT STENSON IT IF YOU HAVEN'T MADE IT OUT THERE.
AND I KNOW MY COUNCIL COLLEAGUE, CLAYTON PERRY, WENT OUT THERE TO VISIT O YELLER.
UM, IT IS, YEAH, FLY, FLY, NOT JUST VISIT, BUT FLY IN IT.
YOU CAN TAKE YOUR BIKES OUT THERE, UH, HELICOPTER RIDE.
SO JUST KNOW THAT, THAT OUR, WE HAVE TWO GREAT AIRPORTS HERE IN SAN ANTONIO.
UH, THE ONE THING I WANT TO SAY, UH, SO FAR, WHAT IT LOOKS LIKE, AND I'M VERY PLEASED, IS BOTH OF THE TOP TWO, 'CAUSE I DID SOME RESEARCH, DO INCLUDE, UH, HAVE A DIVERSITY AND INCLUSION PROGRAM, WHICH I'M VERY PLEASED TO SEE.
I THINK WHAT WE'RE GONNA SEE COMING OUT OF THIS AIRPORT, UH, CAPITAL PROGRAM IS OPPORTUNITIES, OPPORTUNITIES TO CHOOSE COMPANIES THAT EMBRACE DIVERSITY, EQUITY, AND INCLUSION.
AND ALSO TO, AS MY COUNCIL COLLEAGUE SPOKE, TO LOOK FOR OUR SMALL BUSINESSES AND OUR LOCAL BUSINESSES AND LIFTING THEM UP.
AND I REALLY WANNA MAKE SURE THAT WHEN OUR FRIENDS IN DC SEE WHAT THE AIRPORT IS DOING, THEY SEE THAT THEY'RE, THEY'RE LOOKING LOCALLY AND THEY'RE LOOKING TO PRIORITIZE SOME OF THE THINGS THAT ARE IMPORTANT TO, TO THE CURRENT ADMINISTRATION.
I JUST THINK, UH, AS MUCH AS WE CAN DO TO HELP PEOPLE WITH THESE GREAT OPPORTUNITIES, WE CAN DO THAT.
AND ALSO, I THINK WE NEED TO LOOK AT, UM, JUST EVERY ASPECT OF GETTING PEOPLE THERE.
I LOVE TO SEE THE HOLIDAY PROGRAM FOR THE FLIGHTS, BUT I KNOW WE HAVE A PARKING PROBLEM, SO IF PEOPLE CAN TAXI, IF PEOPLE CAN UBER AND GET THERE, LET'S SEE WHAT WE CAN DO TO HAVE 'EM LEAVE THEIR CARS AT HOME TOO.
SO THANK YOU SO MUCH FOR THAT.
COUNCIL MEMBER GRO, COUNCIL MEMBER COURAGE.
I, I WANT TO, UH, GIVE MY CONGRATULATIONS TO THE GREAT JOB I THINK THAT YOU AND YOUR STAFF ARE DOING.
AND I KNOW WORKING WITH OUR, OUR CITY STAFF TO TRY AND DEVELOP ALL OF THE ENHANCEMENTS IN THE MASTER PLAN WE'VE GOT COMING.
UH, AND I KNOW THAT A LOT OF WHAT WE HOPE TO DO IN THE FUTURE IS GONNA DEPEND ON, UH, F A A FUNDING AND THEIR APPROVAL FOR SOME OF THE THINGS WE'RE GONNA BE WORKING ON.
BUT IT LOOKS LIKE THE PLAN'S VERY GOOD.
[01:40:01]
ONE OR TWO INDIVIDUALS IN MY DISTRICT, UH, ABOUT WHEN THEY'VE TRAVELED, THEY, UH, SEE, UH, PEOPLE WAITING TO LEAVE WHO ARE PROBABLY IMMIGRANTS WHO'VE COME TO SAN ANTONIO RECENTLY.UH, I KNOW THAT THAT'S BEEN A CONCERN.
I'D LIKE TO KNOW, UH, HOW'S THAT WORKING NOW WITH OUR, OUR IMMIGRANT VISITORS WHO ARE WAITING TO GO OUT, UM, HOW LONG MIGHT A LOT OF THEIR STAYS BE AT THE AIRPORT? UH, ARE THERE DESIGNATED SERVICES, UH, TO ASSIST THEM SINCE A LOT OF 'EM DON'T SPEAK ENGLISH, ET CETERA? SO HOW'S THAT PROGRESSING? UH, IT'S, IT'S CERTAINLY A LOT BETTER THAN WHAT IT USED TO BE WHEN WE FIRST STARTED THIS, UH, COUNCIL MEMBER.
UM, WE HAVE NOW, UH, STAFF MEMBERS, AMBASSADORS AND, UH, A NUMBER OF, OF VOLUNTEER CHARITIES THAT ARE ASSISTING US WITH THE WORK THAT OCCURS WITH THE MOVEMENT OF ALL, ALL OF THESE, UH, IMMIGRANTS THAT ARE COMING HERE, UH, UH, MIGRANTS THAT ARE COMING HERE TO THE CITY OF SAN ANTONIO, SPECIFICALLY TO THE AIRPORT.
AND NOW WE HAVE, YOU KNOW, COORDINATED TO HAVE SOME OF OUR STAFF IN THE STERILE AREA TO HELP ASSIST THEM AS THEY'RE MAKING THEIR WAY TO THEIR, UH, DESTINATION, UH, VIA, YOU KNOW, THE AIRLINE THAT THEY PREFERRED.
UM, IT'S CERTAINLY WE'VE NOTICED HERE RECENTLY, THERE'S BEEN A REDUCTION ON SOME OF THOSE NUMBERS.
UH, WE STAY CONSTANT COORDINATION WITH, UH, ALL OF THE WORK THAT'S HAPPENING, UM, BY, UH, MELODY AND HER HEALTH AND HUMAN SERVICES, THAT THEY CONTINUE TO DO INCREDIBLE WORK.
SO WE HAVE FREQUENT MEETINGS TO DISCUSS OUR CON OPS AND OUR OPERATIONAL PLANS OF HOW PEOPLE ARE, ARE MOVING BACK AND FORTH, YOU KNOW, FROM, UH, THE SAN PEDRO LOCATION TO THE AIRPORT OR TO THE BUS STATION.
AND, UM, I THINK IT'S BEEN PRETTY FLUID ON HOW ALL THAT'S BEEN HAPPENING.
UM, WE DO HAVE A NUMBER OF DIFFERENT OPPORTUNITIES 'CAUSE THERE'S A NUMBER OF DIFFERENT LANGUAGES.
I CAN TELL YOU WE'VE EQUIPPED A LOT OF OUR MEMBERS WITH THE ABILITY TO TRANSLATE IN REAL TIME, UH, FOR ANYONE THAT NEEDS, UH, ANY TRANSLATION SERVICES.
AND THAT'S WHETHER THEY NEED IT ON THE NON-STERILE OR THE STERILE SIDE OF THE AIRPORT.
AM I RIGHT IN ASSUMING THAT ALMOST ALL OF THE ONES WHO COME TO THE AIRPORT COME THERE WITH TICKETS WAITING FOR TRANSITION OUT? THAT IS CORRECT.
I WILL NOT TELL YOU IT'S AT A HUNDRED PERCENT, BUT IT'S VERY CLOSE TO THAT.
AND ABOUT HOW LONG IS THE AVERAGE STAY THAT THEY MAY BE, IF THEY'VE GOT TICKETS TO FLY OUT AT THE AIRPORT? IT'S, IT'S, IT'S NO LESS THAN A DAY, RIGHT? YEAH.
SO EVERYBODY, EVERYBODY THAT COMES IN AND WE'VE TRIED TO WORK OUT OUR CONOPS TO SAY LESS THAN THREE TO FOUR HOURS, AND THEN THEY'RE FLYING COUNCILMAN, THAT'S THE PROCESSING THAT WE DO IN THE LOGISTICS AT THE SAN PEDRO FACILITY.
ONCE TICKETS ARE PURCHASED, WHETHER AT GREYHOUND AT THE AIRPORT, WE'LL TRANSPORT 'EM 12 HOURS IN ADVANCE.
THAT WAY THEY'RE NOT, 'CAUSE BEFORE WE HAD ONE CENTRAL LOCATION, UM, UM, THEY WERE ON SITE EITHER DOWNTOWN AT THE GREYHOUND OR AT THE AIRPORT TRYING TO SECURE TICKETS IN SOME FORM OF TRAVEL OVER THE FOLLOWING, UH, COUPLE OF DAYS.
AND SO THAT'S THE, THE PROCESSING THAT WE'RE COORDINATED WITH BETWEEN CATHOLIC CHARITIES, D H SS AND THE AIRPORT.
WHY 12 HOURS? WHY NOT SIX HOURS? IT'S A LONG TIME TO WAIT IN AN AIRPORT HOURS? WELL, YOU KNOW, UM, IT DEPENDS ON THE, IT DEPENDS ON THE LOAD, TO BE HONEST WITH YOU.
LAST NIGHT I GET A DAILY REPORT.
LAST NIGHT WE HAD 10 FOLKS THAT, THAT WERE THERE OVERNIGHT AT THE AIRPORT.
THAT NUMBER'S BEEN AS HIGH AS 250, 300.
UM, AND, AND SO, UM, UM, WHEN, WHEN THE MIGRANT RESOURCE CENTER IS ABOVE CAPACITY, THEN, THEN WE'LL DO 18 HOURS SO THAT WE CAN MAKE UP FREE UP ROOM.
BUT CERTAINLY THE, THE LINKAGES BETWEEN THE LOGISTICS HAVE TO BE CLOSELY COORDINATED BETWEEN THE AIRPORT AND, AND THE SAN PEDRO FACILITY.
SO A LOT OF IT DEPENDS ON HOW MANY PEOPLE ARE AT, AT THE FACILITY ON SAN PEDRO, THE CAPACITY THEY HAVE TO MAINTAIN.
THAT'S OUR PRIMARY POINT FOR, FOR PEOPLE TO WAIT.
UH, IT'S VERY EXCITING TO SEE THE CONTINUED DEVELOPMENT OF THE AIRPORT.
IT'S CLEAR THAT GROWTH AND CHANGE ARE COMING TO OUR TERMINALS AND, UH, I'M THANKFUL THAT OUR CONSTITUENTS ARE SEEING THAT CHANGE.
YOU KNOW, WE, YOU AND I HAVE TALKED ABOUT, UM, NOT CRITICIZING OUR, OUR AIRPORT, BUT REALLY TRYING TO, YOU KNOW, CHANGE THAT NARRATIVE AND SHOW HOW GREAT WE ARE.
AND I THINK THAT APPROVAL RATING THAT WE SAW EARLIER IS INDICATIVE OF THAT.
SO OUR PLAN IS WORKING, BUT, UM, I'M REALLY GRATEFUL THAT PEOPLE ARE, ARE REALLY SEEING THE AIRPORT FOR WHAT IT IS AND THEN WHAT IT CAN BE.
WITH THAT, I DO HAVE A QUESTION ABOUT THE PARKING OPTIMIZATION CONTRACT.
DO YOU MIND BRINGING THAT SLIDE UP? I THINK, UH, WELL, CAN YOU TELL ME WHEN THE R F P IS GOING OUT? WE ARE IN THE MIDDLE OF CONTINUING TO FINALIZE, UH, SOME PAGE TURNS AS IT RELATES TO THE PARKING OPTIMIZATION PIECE.
[01:45:01]
UM, SO SOMEWHERE EARLY 2023 IS WHERE I WOULD ANTICIPATE THAT TO COME OUT.IF WE CAN GET IT OUT EARLIER, WE WILL.
WE'RE DOING A LOT OF DUE DILIGENCE RIGHT NOW ON THE SCOPE OF SERVICES TO ENSURE THAT, YOU KNOW, WE, WE PUT OUT INFORMATION THAT'S GONNA BE BENEFICIAL TO THE ENTIRE FINANCIAL, OPERATIONAL, AND MAINTENANCE OF OUR ENTIRE PARKING SYSTEM.
SO DOES IT, ARE WE, ARE WE, UM, DO WE HAVE AN IDEA OF WHAT WE'RE LOOKING FOR? I MEAN, ARE, CAN WE, ARE, ARE ALL OPTIONS OPEN AS FAR AS PARKING? THEY ARE.
AND, AND THAT'S SOMETHING I THINK I MENTIONED THAT THE LAST TIME.
UM, THERE'S A LOT OF DIFFERENT VARIABLES AND THE WAY WE CAN APPROACH THIS, WE WANT TO LEAVE OURSELVES REALLY OPEN-ENDED TO SEE WHAT'S GONNA BE THE BEST PRODUCT THAT WE'RE GONNA HAVE FOR THE OVERALL AIRPORT SYSTEM.
SO THAT R F P IS GONNA INCLUDE DESIGN, UM, ALL THE WAY TO BUILD, OR NO, THE R F P'S GONNA ENCOMPASS MORE ON THE OPERATIONAL SIDE.
THE, UH, ANYTHING THAT WILL BE WITH REGARDS TO PLANNING, DESIGN, AND CONSTRUCTION OF A BRAND NEW PARKING GARAGE.
WE'LL STAY ON OUR SIDE OF THE HOUSE.
THIS IS STRICTLY OPERATIONS AND, UH, SYSTEMS. OKAY.
AND IT'S, IT'S SEPARATE AND APART FROM LIKE THE RENTAL FACILITY, RIGHT? THAT'S THE, THE CAR RENTAL FACILITY, RIGHT? IT, IT'S, IT'S PART OF THE CON RACK BECAUSE IN THE SHORT TERM GARAGE, WE HAVE A PRETTY, PRETTY CLOSE TO 14, 1500 SPACES THAT WE UTILIZE THAT ARE CONNECTED TO THE CONRAD FACILITY.
BUT THAT'S, I I WOULDN'T SAY THEY'RE SEPARATE BECAUSE IT'S LEVEL ZERO AND LEVEL ONE OF THE CONRAD FACILITY WHERE PEOPLE CAN PARK VERY CLOSE PROXIMITY TO THE TERMINAL COMPLEX TO BE ABLE TO, YOU KNOW, UTILIZE THE FACILITIES.
THAT'S THE ONLY CONNECTIVITY WE HAVE TO IT.
THERE ARE OTHER INGRESS EGRESS AREA SPECIFIC FOR THE CON RACK THAT ARE UTILIZED FOR THE VEHICLES THAT ARE BEING LEASED AND RENTED OUT OF THE CON RACK FACILITY.
SO IN RELATION TO THE VEHICLES, THAT WOULD BE USED FOR THE, FOR THE RENTAL, UM, THE CAR RENTAL, BUT NOT, NOT LIKE THE TICKET COUNTERS.
THAT'S SEPARATE AND APART, RIGHT? CORRECT.
AND, AND THE SPACES THAT ARE UTILIZED FOR THE CON RACK, I KNOW ON OCCASION, YOU KNOW, WE HAVE SOME PASSENGERS THAT COME THROUGH AND SEE THERE'S SOME AVAILABLE SPACES, BUT THAT IS FOR THE CON RACK FACILITY AND THAT'S THE, UH, BINDING AGREEMENT THAT WE HAVE WITH OUR CON RACK FACILITY TO BE ABLE TO HAVE THAT IN CLOSE PROXIMITY TO THE TERMINAL COMPLEX AS WELL.
SO, UM, WE ARE BEGINNING TO HAVE SOME CONVERSATIONS TO SEE IF WE CAN UTILIZE SOME OF THOSE SPACES.
IT'S VERY DIFFICULT WITH THE TIMING.
UM, WHEN PEOPLE RENT AND BRING BACK VEHICLES.
IT'S VERY DIFFICULT TO MANAGE.
AND, UM, WE HAVE A LARGE AMOUNT OF PEOPLE THAT RENT VEHICLES OUT OF THE CITY OF SAN ANTONIO AS WELL, AND COME TO THE AIRPORT TO RENT THOSE UNITS.
COUNCIL MEMBER EO HDA, ANY FURTHER COMMENTS, QUESTIONS ON THE ITEM COUNT? COUNCIL MEMBER GRO CONTRACTORS POSSIBLY TAKE THE BEST OPPORTUNITY OR WILL THEY BE HELPING IN THIS PROCESS AND HOW, UM, I KNOW BRENDA'S NOT HERE TO GET THOSE SUBS TO PRIMES, WHICH WE ALWAYS TALK ABOUT.
UM, YEAH, I THINK THERE'S NUANCES WITH SOME OF THESE PROCUREMENTS IN THAT THERE'S A DIFFERENT PROGRAM THAT SOMETIMES APPLIES MM-HMM.
WE HAVE DIFFERENT ORGANIZATIONS THAT CAN HELP PEOPLE PREPARE, WHETHER IT'S OUR BDOS OR CHAMBERS, UH, PREPARE TO GET READY TO APPLY FOR SOME OF THESE CONTRACTS.
SO LET'S TAKE OUR SUBS FROM PRIMES, LET'S GET OUR WOMEN IN THERE AND LET'S MAKE SURE THAT WE'RE ACTIVATING EVERY RESOURCE THAT WE CAN.
SO, JESUS, IF YOU COULD LET US KNOW THIS IS WHAT WE NEED TO SEE FROM THE CHAMBERS AND THE BDOS AND GET THEM PREPARED.
I WOULD ENCOURAGE, THANK YOU FOR THAT, COUNCILMAN.
I WOULD ENCOURAGE EVERYONE TO COME TO THE CONFERENCE THAT WE'RE GONNA HAVE, AND THEY JUST GAVE ME A SHEET, SO I'LL RE I WILL READ TO YOU.
WE'LL HAVE AIRPORT DIRECTORS THAT WILL HAVE A 2020 FORUM.
WE'LL HAVE D B E AND A C D B E CERTIFICATION TRAINING THAT WILL OCCUR AT THAT CONFERENCE AS WELL.
UM, THERE'LL BE SOME, UH, CATALYST AWARDS FOR PEOPLE THAT HAVE DONE IT PREVIOUSLY AND HAVE DONE IT WELL TO PROVIDE MORE DEVELOPMENT AND LEARNING OPPORTUNITIES.
THERE'LL BE AN EXHIBIT HALL AND THEN THE, THEY WILL BE CELEBRATING THE AMAC FOUNDATION, CELEBRATING WOMEN IN AVIATION BREAKFAST AS WELL.
SO WE WANT TO CONTINUE TO MOVE THAT FORWARD.
AND THEN THERE'LL BE BUSINESS, UH, MATCHMAKING AS YOU REFERENCED TO SAY, HOW DO WE CONNECT THAT? HOW DO WE
[01:50:01]
PROVIDE DEVELOPMENT FOR PEOPLE TO BE THERE? WE'LL BE DOING THIS IN JUNE.WE'RE STILL VERY MUCH IN THE INFANCY, INFANCY OF WHAT WE'RE DOING WITH THE DEVELOPMENT PROGRAM.
WE'RE MOVING AS FAST AS WE CAN, BUT THIS WAS STRATEGICALLY PLACED HERE IN THE CITY OF SAN ANTONIO, BECAUSE WE KNOW WE'RE GONNA HAVE A BIG CAPITAL PROGRAM HERE.
UH, YEAH, I, I JUST WANNA, I DON'T WANNA MISS ANY OPPORTUNITY WE HAVE TO LEAD IN, IN, IN GETTING OUR LOCALS INVOLVED IN THIS PROJECT.
'CAUSE IT IS TRANSFORMATIONAL.
IT'LL BE HERE FOR GENERATIONS, BUT I KNOW THAT WHAT WE'VE SEEN IN ECONOMIC WORKFORCE AND DEVELOPMENT IS MAYBE WE DON'T GIVE THEM ENOUGH INFORMATION.
AND NOW WE CAN, WE CAN DO THAT.
SO, COUNCILMAN, UM, ALL, ALL THOSE THINGS ARE REALLY CRITICAL AND, AND, UM, WE, WE ARE ALIGNED TO AN ECONOMIC DEVELOPMENT.
I, I JUST WANNA POINT OUT ONE THING.
UM, THOSE PROJECTS OUT AT THE AIRPORT DO NOT FALL WITHIN A SPTA ORDINANCE.
THEY, THEY'RE, THEY'RE UNDER FEDERAL LAW.
THAT'S WHY HE CALLS IT D B E, THE DISADVANTAGED BUSINESS ENTERPRISE, WHICH IS THE KIND OF THE OVER THE, UH, THE, UH, STRUCTURE THAT THE FEDERAL GOVERNMENT REQUIRES ON AIRPORT PROPERTY.
AND AS MUCH AS POSSIBLE, WE TRY TO ALIGN IT, BUT IT IS NOT THE SAME EXACT AS SPTA.
THAT DOESN'T MEAN THAT, THAT THE GOALS, WE, WE DON'T TRY TO MAKE THE GOALS, BUT WE'VE GOT A DIFFERENT, UH, SET OF MARCHING ORDERS THAT WE'VE GOTTA FOLLOW OVER THERE.
SO, BUT, BUT THAT MATCHMAKING IS CRITICAL AND HOSTING THOSE EFFORTS AT THE AIRPORT IS CRITICAL AS WELL.
AND I UNDERSTAND THAT FEDERAL GOVERNMENT IS A WHOLE DIFFERENT BEAST, BUT I THINK WE NEED TO, IF, IF THESE, THIS, IF THIS IS GONNA BE A PRIORITY, WHICH IT IS OF OUR CITY, WE NEED TO DO ALL THAT WE CAN TO HELP.
THANK YOU, JESUS, FOR THE PRESENTATION.
I SEE THAT, UM, TERMINAL A AND TERMINAL B GATE EXPANSION PROJECTS ARE EXPECTED TO BE OPERATIONAL BY THE END OF THIS YEAR AND THE PARKING IMPROVEMENTS, UM, BY TRAVEL PEAK SEASON.
UM, DOES THAT MEAN THE SCOPE OF WORK HAS ALREADY BEEN DEVELOPED FOR THE PARKING LOT? AND I ASK BECAUSE, UH, IS THERE OPPORTUNITY FOR US TO INTEGRATE, UH, LOW IMPACT DEVELOPMENT WITH THE PARKING LOT, RIGHT? OR DO WE STILL HAVE OPPORTUNITY TO GET CREATIVE WITH THE, THE SCOPE OF WORK WE DO, THIS IS JUST US ADAPTING TO THE GROWTH AND THE EXPANSION THAT WE ARE RECEIVING.
SO EVERYTHING THAT WE HAVE DONE WITH THE GATES, UM, WHAT WAS PART OF JUST GETTING PREPARED MM-HMM.
THAT'S INTERNAL WORK BY OUR TEAMS. OKAY.
WE'RE JUST TRYING TO ADD ADDITIONAL PARKING SPACES AND FULLY UTILIZING SOME SURFACE LOTS THAT WE HAVE, BECAUSE WE WANT TO BE PREPARED SO THAT EVERYONE CAN HAVE A PLEASANT EXPERIENCE WHEN THEY TRAVEL DURING THE HOLIDAYS.
AND THEN I THINK TO YOUR QUESTION, THAT'S WHEN WE WILL START TO GET INVOLVED WITH SOME OF THOSE EFFORTS, DETERMINING LOCATION, SPACE COUNT NUMBERS, AND THE OVERALL DESIGN CRITERIA FOR THE NEW PARKING FACILITIES.
AND I ASKED FOR A NUMBER OF REASONS, BUT ONE THAT COMES TO MIND, I KNOW MY COLLEAGUE, UH, RAVO ALWAYS, UH, MENTIONS RIGHT.
THAT, UH, WHEN WE INTEGRATE ENVIRONMENTAL AND SUSTAINABLE, UH, DEVELOPMENT, IT CAN MAKE US MORE ATTRACTIVE.
AND I'M THINKING ABOUT A CONFERENCE THAT I JUST WENT TO.
I'M GLAD THAT YOU'RE HOSTING ONE HERE, PARTICIPATING IN ONE.
AND WITH THAT CONFERENCE RIGHT, WE, THERE WAS AN OPPORTUNITY TO TOUR THE DENVER AIRPORT, RIGHT.
AND TO TOUR THE DENVER STAR PROGRAM.
LIKE, THERE WERE SO MANY INNOVATIVE THINGS THAT THE CITY WAS DOING THAT THEY HOSTED A CONFERENCE TO SHOWCASE THE CITY AND THE PROGRAMMING OF THAT CITY AND THE AIRPORT WAS ONE PIECE, RIGHT.
IT WAS A FIELD TRIP TO GO CHECK OUT TO SEE HOW GREEN IT IS.
AND MY HOPE AND GOAL IS THAT MAYBE SAN ANTONIO ONE DAY CAN HOST THAT SAME CONFERENCE RIGHT.
TO SHOWCASE THE WORK WE'RE DOING HERE.
UM, BUT THANK YOU THAT THOSE ARE ALL MY QUESTIONS.
COULD, COULD NOT DISAGREE WITH YOU MORE.
WE HAVE, JUST TO, TO SHARE WITH YOU SOME INITIATIVES MM-HMM.
UM, OBVIOUSLY WE HAVE SOLAR PANELS THAT ARE SITTING ON TOP OF THE PARKING GARAGE.
UM, WE JUST RECEIVED, AND I'M GONNA, I, I, I TRY TO REMEMBER AS MUCH AS I CAN, BUT THIS ONE I CAN'T.
WE RECEIVED LEVEL ONE ACCREDITATION FROM AIRPORT COUNCIL INTERNATIONAL ON, UH, ENVIRONMENTAL AND SUSTAINABILITY.
WE PUT OUT A PRESS RELEASE ON THAT, BUT WE JUST WE'RE RECOGNIZED NATIONALLY FOR REACHING LEVEL ONE.
THERE'S A TOTAL OF FOUR LEVELS.
WE'RE ALREADY WORKING TOWARDS LEVEL TWO.
WE'LL INCORPORATE SOME OF THOSE EFFORTS AS WELL.
AND THEN WE JUST SUBMITTED A GRANT.
WE'VE BEEN WORKING CLOSELY, UH, RICH EXTENS AND ERIC WARNER HAVE BEEN WORKING CLOSELY FOR A, A GRANT THAT WE'RE GONNA RECEIVE FOR ELECTRIFYING SOME OF OUR BUSING OPERATIONS AS WELL.
[01:55:01]
EXCITING.THANK YOU FOR THE PRESENTATION.
YOU KNOW WHAT MY FIRST QUESTION IS ON THIS WHOLE THING IS WHERE'S THE MONEY COMING FROM? HOW ARE WE GONNA PAY FOR THIS THING? RIGHT.
BUT I, I LOVE YOUR GANTT CHART HERE BECAUSE SOMETIME IN NOVEMBER HERE, HOPEFULLY SOON, THERE'S A GREEN DOT THERE WITH A DOLLAR SIGNAL ON IT, ON UH, YEAH.
SO I'M REALLY ANTICIPATING THAT AND LOOKING FORWARD TO THAT ON SHOWING WHAT THE EXPECTATION IS, HOW WE'RE GONNA, HOW WE'RE GONNA PAY FOR THIS, THIS PROGRAM.
UH, SPEAKING OF WHICH, YOU KNOW, EVERYTHING STOPS ON THIS GET CHART, YOU KNOW, TOWARDS THE END OF NOVEMBER, I GUESS BEGINNING OF DECEMBER.
AND I, I WHERE I WOULD EXPECT TO SEE SOME FOLLOW ON LINES HERE ON WHEN THE CONSTRUCTION IS GONNA START, UH, WHERE, WHERE, WHERE WE TALKING ABOUT CONSTRUCTION STARTING ON THE VERY FIRST PROJECT? THAT'S A GREAT QUESTION.
SO AS YOU LOOK AT THIS CHART, UM, AS WE ENTERED INTO THE AGREEMENT WITH CORRIGAN TO DO THE ADVANCED TERMINAL PLANNING, IF YOU LOOK AT THAT BOTTOM, THAT SEVEN A, THAT TAKES US THROUGH NINE, WHICH IS IN FEBRUARY OF 2023, WE START TO HAVE THE, WHAT I CALL PROGRAM DEFINITION DOCUMENTS AND MANUALS.
THAT IS GONNA HELP US SOMEWHERE AT SOME PERCENTAGE.
ONCE WE LOOK AT EXACTLY WHAT YOU'RE VERY SPECIFIC ABOUT THE COST, WE'LL BE ABLE TO MAKE DETERMINATIONS AND DECISIONS ON SIZE, DIRECTION, HOW MUCH CAN WE AFFORD, WHAT IS THAT GONNA LOOK LIKE, THAT PROCESS THERE COUPLED WITH DELIVERY METHODS.
SO WE'RE BRINGING TO YOU THE P M C M, WHICH IS THE PRES SOLICITATION I PRESENTED TO YOU TODAY.
SOMETIME IN THE EARLY OF 2023, WE'RE GONNA BRING TO YOU THE MASTER ARCHITECT THAT'S GONNA START SOME OF THAT WORK BASED ON WHERE CORGAN TAKES US TO AND WHAT THOSE COSTS ARE.
THAT WILL LEAD ALL OF 2023 TO BE ENVIRONMENTAL WORK, UH, COORDINATING AND FINALIZING SOME OF THE WORK WITH OUR AIRLINES AND THE WORK WE'RE DOING WITH THEM, AND THEN MOVE FORWARD INTO CONSTRUCTION, HOPEFULLY, FINGERS CROSSED SOMETIME IN 2024 WITH THE COMPLETION DATE ESTIMATED SOMETIME IN FEBRUARY OF 2028.
LOOK FORWARD TO SEEING THAT GANTT CHART CONTINUE OUT THERE.
UM, SPEAKING OF WHICH, YOU TALKED ABOUT THE P M C M CONTRACT AND, UH, LOOKING AT, UH, YOUR COMPARISON BETWEEN FREEZE AND NICHOLS AND PARSONS ON, UH, I DON'T SEE A SLIDE NUMBER ON HERE, BUT THE, BUT THE, UH, P M C M CHART SHOWING THE CONTRACTORS.
UM, I THINK THERE'S SIX OR SEVEN DIFFERENT CONTRACTORS ON IT ANYWAY.
UM, I JUST WANTED TO NOTICE SOMETHING.
YOU HAVE, UH, FRIES AND NICHOLS WITH A 96 0 1 MCALLISTER FREEWAY ADDRESS.
IS THAT, ARE, ARE THEY HEADQUARTERED HERE IN SAN ANTONIO? UH, I, I, I MENTIONED THEY HAVE A NUMBER OF DIFFERENT LOCATIONS IN, THEY DO HAVE A LOCATION HERE IN SAN ANTONIO, BUT THEY'RE NOT HEADQUARTERED HERE IN SAN ANTONIO? NO, SIR.
WHAT ABOUT, UH, PARSONS? THEY, THEY HAVE, I'M PRETTY SURE THEY HAVE A FACILITY HERE IN SAN ANTONIO AS WELL, BUT I THINK CENTERVILLE, VIRGINIA IS THEIR HEADQUARTER FACILITY.
I I, I JUST NOTICED THIS, I THINK FREEZING NICHOLS HEADQUARTERED IN HOUSTON AND, UH, NOT, NOT IN SAN ANTONIO.
UM, YEAH, THE, THE PROJECT LEAD IS HERE OUT OF SAN ANTONIO AND, UH, FREESON NICHOLS, I BELIEVE HAS A LOCATION IN DALLAS AND IN HOUSTON YEAH.
YEAH, I THINK THEY'RE HEADQUARTERS IN HOUSTON.
BUT ANYWAY, UM, DID WE, AND I COULD, WE HAVE, HAVE APPLIED LOCAL PREFERENCE POINTS ON THIS CONTRACT AS, AS IT RELATES TO LOCAL PREFERENCE? YEAH.
ANY POINTS FOR THAT? AH, I SEE TROY COMING UP HERE.
I LET HIM HAVE NO, THANK YOU, COUNCILMAN.
AS ERIC MENTIONED, THIS IS A F A A VIEWS THIS AS A FEDERALLY FUNDED PROGRAM.
AND SO LOCAL IS NOT AVAILABLE.
AND THEN, UH, GOING TO THE NEXT SLIDE, UH, THERE WAS A BIG SWING.
CAN YOU TALK TO ME A LITTLE BIT ABOUT THAT? UH, YOU GOT PARSONS THAT WENT DOWN ABOUT SEVEN POINTS AND YOU HAD FREEZE NICKELS THAT WENT UP ABOUT SEVEN POINTS.
SO CAN YOU TALK TO ME A LITTLE BIT ABOUT THAT? WHY? WELL, AS THEY CAME INTO THE INTERVIEWS, UM, WHEN THEY PROVIDED US THE INFORMATION, UM, AND WE LOOK AT THE EXPERIENCE OF THE INDIVIDUALS THAT WERE GONNA BE INVOLVED IN THE ENTIRE PROGRAM HERE FOR THE CITY OF SAN ANTONIO, THE EXPERIENCE OF THE INDIVIDUALS THAT WERE GONNA BE LEADING THESE EFFORTS WAS VERY FAVORABLE.
AND THAT LED TO A HIGH SCORE AS IT RELATES TO THE EXPERIENCE AND BACKGROUND AND QUALIFICATIONS AS
[02:00:01]
THEY CAME AND PRESENTED.AND THEN ADDITIONALLY, UNDER THE UNDERSTANDING OF THE PROJECT AND PROPOSED MANAGEMENT PLAN, UM, THE ENTIRE TEAM WAS VERY SATISFIED WITH THE DELIVERY OF WHAT REESON NICHOLS, UH, PROVIDED VERSUS, UH, THE INFORMATION THAT WAS PROVIDED BY PARSONS IN THEIR COMPLETE UNDERSTANDING OF THE ENTIRE PROGRAM THAT WE WERE UNDERTAKING.
UM, ON SLIDE NUMBER 16 HERE, AND I'VE ASKED THIS QUESTION BEFORE, YOU, YOU SHOW THAT THE, UH, TOTAL AVAILABLE FUNDING FOR THESE, UH, PROGRAMS HERE.
UH, WHAT IS YOUR EXPECTATION? HOW MUCH IS SAN ANTONIO GONNA GET OUTTA THESE POTS OF MONEY? WHAT'S THE EXPECTATION? WHAT ARE YOU HOPING FOR? YEAH, SO I MEAN, OUR ASK IN THE, UH, REQUEST THAT WE PUT FORWARD FOR THE TWO IN THE GROUND LOADING FACILITY IS APPROXIMATELY $25 MILLION.
THE ASK FOR STINSON AND THE WORK THAT WE WILL BE DOING AT STINSON IS A LITTLE OVER $3 MILLION.
SO FOR A TOTAL OF 28 MILLION IN THAT REQUEST THAT WE HAVE FOR THAT FUNDING, WE DID RECEIVE A TOTAL OF 11.7 MILLION IN FUNDING THAT WE RECEIVED.
THAT'S FORMULA BASED, BASED ON OUR NUMBER OF EMPLOYMENTS, AND THIS IS WHAT WE'RE COMPETING FOR.
SO YOU'RE HOPING FOR ABOUT 30, CLOSE TO $30 MILLION OUT OF THESE POTS OF MONEY RIGHT HERE? YES SIR.
IT'S A PRETTY GOOD, PRETTY BIG PERCENTAGE, BUT, OKAY.
WHAT, UH, ON HOW YOU'RE GONNA PAY FOR THIS WHOLE THING ON WHAT, WHAT THE REQUIREMENTS ARE GONNA BE VERSUS EXPECTATIONS.
UM, YOU, I SAW AN ARTICLE THE OTHER DAY, THIS IS, THIS IS ON YOUR OPERATIONAL SIDE ON COST OF TICKETS THAT, UH, OUR TICKETS ARE BACK UP TO PRE PANDEMIC, UH, PRICING AND OTHER AIRPORTS HERE IN TEXAS ARE STILL BEHIND AND KIND OF MADE IT SOUND LIKE WE'RE, WE'RE THE MOST COSTLY AIRPORT HERE IN TEXAS.
CAN YOU TALK TO THAT A LITTLE BIT? CERTAINLY.
SO AS WE LOOK AT OUR OVERALL TICKET PRICING, I MEAN, AS WE BRING IN SPIRIT IN NOVEMBER, THAT'LL BRING, UH, YOU KNOW, WE ALL, WE ARE ALWAYS BEING COMPARED TO AIRPORTS, YOU KNOW, HERE IN THE STATE OF TEXAS, UM, THE TICKET PRICES ARE, ARE BACKUP FOR ALL AIRPORTS, UH, IN, IN MANY DIFFERENT WAYS.
I THINK OURS, AND I DON'T WANNA MISSPEAK, BUT I, I THINK IT WAS A VERY SMALL AMOUNT THAT WE WERE BACK UP TO IT.
IT'S BECAUSE THE AIRCRAFT ARE FULL.
SO, UM, IT'S A, IT'S A LAW OF, OF SUPPLY AND DEMAND.
IF, AS WE LOOK AT WHAT'S HAPPENING IN THE HOLIDAYS, WE JUST HAD A, YOU KNOW, OPERATIONS MEETING THIS MORNING WITH ALL AIRLINES AND ALL THE STAKEHOLDERS AT THE AIRPORT AND WE'RE PREPARING FOR A VERY BUSY HOLIDAY SEASON.
SO IF YOU, DEPENDING ON WHEN YOU LOOK AT THOSE NUMBERS THROUGHOUT THE PERIOD ACROSS THE YEAR, UM, WE ARE REALLY REBOUNDING WELL IN A POST, POST COVID PANDEMIC ERA.
SO SAN ANTONIO CONTINUES TO, TO PERFORM WELL.
SO, UM, THE TICKETS ARE INCREASING BECAUSE THERE'S NOT MANY OF 'EM LEFT.
SO THAT PRICE WILL, WILL, WILL, WILL CONTINUE TO INCREASE BASED ON THE AIRLINE'S AVAILABILITY OF SEATS.
SO THAT'S, THAT'S NOT SOMETHING THAT WE CAN NECESSARILY CONTROL IF WE LOOK AT OUR OPERATING COSTS COMPARED TO OTHER AIRPORTS, WE'RE VERY COMPETITIVE AND THAT'S WHERE, THAT'S WHERE WE FOCUS ON PROVIDING A VERY COMPETITIVE, UH, OPPORTUNITY FOR AIRLINES TO WANT TO DO SERVICE OUT OF SAN ANTONIO.
THE INCREASE IN TICKET COST IS, IS IS VERY SMALL COMPARED TO WHAT IT WAS PRE PANDEMIC SOMETIME IN THE 2019 ERA BASED ON THAT ARTICLE THAT WAS WRITTEN.
UM, YEAH, 11 CENTS WAS THE, WAS THE TOTAL NUMBER.
I DIDN'T WANNA MISSPEAK 'CAUSE I COULDN'T REMEMBER THE EXACT NUMBER, BUT IT'S A VERY SMALL AMOUNT AND UM, YOU KNOW, WE CONTINUE TO PROVIDE A GOOD PREMIUM LEVEL OF SERVICE TO EVERYONE THAT VISITS OUR AIRPORT.
AND, UH, LET'S SEE, YOU, YOU GOT A SEPARATE SLIDE HERE ON THE SMART RESTROOMS. HOW MUCH DID THAT COST US? UH, THE TOTAL, UH, AMOUNT? UH, I DON'T WANNA MISSPEAK, I'LL GET THAT INFORMATION TO YOU COUNCIL MEMBER.
AS BEFORE I TELL YOU WHAT THE TOTAL NUMBER WAS, I DON'T HAVE THAT READILY AVAILABLE TO ME.
NOBODY REMEMBERS HOW MUCH THAT COST US FOR THE AIRPORT.
I DON'T WANNA MISSPEAK SOMEWHERE AROUND 250,000.
BUT WHEN WE START TO LOOK AT THE AVAILABILITY AND THE UTILIZATION OF SUPPLIES, THE UTILIZATION OF ALL OF OUR STAFFING HOURS AND MOVING, WE'LL BE ABLE TO RECOVER THOSE COSTS ON A GOOD RETURN ON INVESTMENT COUPLED WITH THE FACT THAT WE'RE GONNA IMPROVE OUR OVERALL LEVEL OF SERVICE AS WELL.
UM, YEAH, GET BACK WITH ME ON HOW MUCH WE PAID AND WHAT IS OUR RETURN ON INVESTMENT ON THAT.
UM, ALRIGHT, THAT'S, UH, THAT'S ALL I HAVE.
I'M REALLY EXCITED ABOUT SEEING THAT
[02:05:01]
DOLLAR SIGN ON THAT GANTT CHART ON WHERE WE'RE GONNA BE AT AT THIS POINT AND WHAT UM, OF COURSE THOSE ARE PRELIMINARY COSTS AND UM, WE'LL GET TO SEE THAT OCCASIONALLY OVER TIME AS THE PROJECT IS DEVELOPED ON WHERE THE COSTS ARE.ALRIGHT, I THINK THAT CONCLUDES OUR DISCUSSION ON THE AIRPORT.
THANKS VERY MUCH FOR THE UPDATE, JESUS.
WE LOOK FORWARD TO CONTINUED PROGRESS AND I'M SURE WE'LL ALL BE SEEING THAT STARBUCKS PRETTY SOON.
[EXECUTIVE SESSION At any time during the meeting, the City Council may recess into executive session to consult with the City Attorney's Office (Texas Government Code Section 551.071) and deliberate or discuss any of the following: ]
OKAY.WE DO HAVE AN EXEC SESSION, UH, FOR THE COUNCIL AND FOR EVERYONE ELSE, UH, THANK YOU VERY MUCH FOR JOINING US.
THE TIME IS 4:16 PM ON WEDNESDAY, NOVEMBER 2ND, 2022.
THE CITY COUNCIL, THE CITY OF SAN ANTONIO, WILL NOW MEET AN EXECUTIVE SESSION TO CONSULT WITH THE CITY ATTORNEY'S OFFICE PURSUANT TO CHAPTER 5 5, 1 OF THE TEXAS GOVERNMENT CODE AND DELIBERATED DISCUSSING FOLLOWING ITEMS, ECONOMIC DEVELOPMENT NEGOTIATIONS PURSUANT TO SECTION 5 5 1 0 8 7, THE PURCHASE EXCHANGE LEASE OR VALUE OF REAL PROPERTY PURSUANT TO SECTION 5 5 1 0 7 2 CONSULTATION WITH THE CITY ATTORNEY FOR LEGAL ISSUES OR ADVICE RELATED TO LITIGATION INVOLVING THE CITY AND C OVID 19 PREPAREDNESS UNDER SECTION 5 5 1 0 7 1.
5:21 PM ON THE SECOND DAY OF NOVEMBER, 2022.
OUR CITY COUNCIL HAS RECONVENED FROM ITS EXECUTIVE SESSION.
OUR B SESSION IS NOW ADJOURNED.