* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting. THERE'S IT. [00:00:03] DEBBIE AND I SHARE A WARDROBE HOT MIC. CUT MIC. JUST KIDDING. GOOD MORNING EVERYBODY. THANK YOU FOR YOUR PATIENCE AS WE, UH, BEGIN THE MEETING. UM, I WILL GO AHEAD AND TURN IT OVER TO MADAME CLERK FOR ROLL CALL. COUNCIL MEMBER MCKEE RODRIGUEZ. PRESENT, COUNCIL MEMBER VRAN HERE. COUNCIL MEMBER CASTILLO. CHAIR SANDOVAL. HERE. CHAIR. WE HAVE A QUORUM. EXCELLENT. THANK YOU. UM, TODAY WE'RE HEARING TWO IMPORTANT UPDATES. FIRST, UM, A PROGRESS UPDATE FROM COMMUNICATIONS AND ENGAGEMENT ON ESSAY SPEAK UP IF YOU COMMITTEE MEMBERS REMEMBER ABOUT NOT YOU COMMITTEE MEMBERS, IF YOU ALL INCLUDING THE COMMITTEE MEMBERS. REMEMBER, ABOUT A YEAR AGO, WE HAD A PRESENTATION ON THE NEW SYSTEM THAT WAS GONNA COME ONLINE. IT HAD FIVE DIFFERENT ELEMENTS AND THEY, AND, UM, STAFF TOLD US THEY WOULD COME BACK WITH AN UPDATE. SO HERE WE ARE. AND THEN, UM, IF ANYONE HAD THEIR SOLID WASTE ROUTE CHANGED YESTERDAY, YOU'RE GONNA HEAR ALL ABOUT WHY THAT IS. I DID, DID YOU? NO. NO. OKAY. ALL RIGHT. UM, I THINK, WE'LL, WE'LL GO AHEAD AND WE ONLY HAVE TWO ITEMS, BUT I THINK WE'LL START WITH FIVE MINUTES PER PERSON. UM, IF WE NEED MORE, THEN WE CAN GO BACK AND DO ANOTHER FIVE. OKAY. ALL RIGHTY. [Approval of Minutes  ] OH, THE FIRST ITEM, UM, IS THE APPROVAL OF THE MINUTES OF OCTOBER 27TH. SECOND, ALL IN FAVOR, PLEASE SAY AYE. AYE. APPROVED? YES. OKAY. [Briefing and Possible Action on  ] ALL RIGHT, GREAT. UM, MADAM CLERK, GO AHEAD AND TAKE US THROUGH, INTRODUCE ITEM TWO, PLEASE. ITEM NUMBER TWO IS A BRIEFING ON THE ESSAY SPEAKUP RESIDENT PORTAL. GOOD MORNING. GOOD MORNING. THANK YOU FOR INVITING COMMUNICATIONS AND ENGAGEMENT HERE TODAY TO UPDATE YOU ON PUBLIC PARTICIPATION. I'M ALANA REED, DIRECTOR OF COMMUNICATIONS AND ENGAGEMENT, AND LAURA MAYS, MY ASSISTANT DIRECTOR, WILL BE PRESENTING WITH ME TODAY. TODAY WE'RE GONNA TALK ABOUT TWO IMPORTANT AND POWERFUL TOOLS OF PUBLIC PARTICIPATION, UH, ESSAY SPEAKUP AND ENGAGEMENT. AND IN TRUE TEAM SPIRIT, I'M GONNA INVITE LAURA UP TO GIVE YOU THE UPDATE ON ESSAY SPEAKUP. ALL RIGHT, GOOD MORNING COMMITTEE MEMBERS. THANK YOU SO MUCH FOR HAVING US THIS MORNING. UM, I'M GONNA KICK THINGS OFF BY GIVING YOU THE UPDATE ON THE ESSAY SPEAKUP PORTAL. UM, AS YOU RECALL, THE, UH, PORTAL, AS WE'RE LOVINGLY REFERRING TO IT AS LAUNCHED IN NOVEMBER OF LAST YEAR. AND THE PORTAL FEATURES THINGS LIKE SURVEYS, PUBLIC MEETINGS, UM, ALSO HOUSES, UM, VARIOUS PROJECTS AND THINGS THAT RESIDENTS CAN PARTICIPATE ON. LISTS FOR BOARDS AND COMMISSIONS, YOUR CONTACT INFO. FOR COUNCIL OFFICES, IT'S INTENDED TO BE A ONE-STOP RESOURCE FOR RESIDENTS TO ENGAGE WITH THEIR CITY ON THE BACK END OF THINGS. IT ALSO HAS SEVERAL DIGITAL MARKETING TOOLS THAT WE CAN UTILIZE AS STAFF, AND THAT RESIDENTS CAN ALSO EXPECT FOR US TO START USING TO COMMUNICATE WITH THEM. JUST TO LOOK AT THE NUMBERS. ONE THING THAT WE'RE ABLE TO TRACK WITH THIS NEW FEATURE, RATHER THAN DEPARTMENTS ALL USING DIFFERENT SURVEYMONKEY ACCOUNTS, QUALTRICS ACCOUNTS, IT'S ALL IN ONE SINGLE PLATFORM. SO WE'RE ABLE TO PULL RESOURCES LIKE THIS TO SHOW YOU WHAT IT LOOKS LIKE BY THE NUMBERS. SINCE THE PORTAL LAUNCHED AND SINCE THE CITY STARTED HOSTING SURVEYS ON THIS, WE'VE HAD MORE THAN 440,000, UM, 440,257 SURVEY RESPONSES, 55,039 COMMENTS. THOSE ARE COMMENTS THAT ARE LEFT ON, UM, ITEMS ON SURVEYS THEMSELVES. YOU'LL SEE THAT WHEN YOU GO INTO SURVEY DATA, UM, YOU CAN ACTUALLY HAVE A DISCUSSION WITH YOUR NEIGHBORS. AND SO IF A RESIDENT LEAVES A COMMENT ON THEIR BUDGET PRIORITY, THEY MIGHT ACTUALLY SPARK A DISCUSSION AS WELL WITH OTHER RESIDENTS, UM, TO GET THEIR COMMENTS IN AS WELL. WE'VE LOGGED IN MORE THAN 210,000 CONTACTS AS WELL. THESE ARE RESIDENTS WHO HAVE OPTED IN TO RECEIVE COMMUNICATION FROM THE CITY OF SAN ANTONIO AND HAVE TOLD US THEIR PREFERENCE, WHETHER THAT'S BY EMAIL, PHONE, TEXT, MESSAGE, OR HAVE SUBSCRIBED TO CERTAIN UPDATES FOR CAMPAIGNS OR FOR DEPARTMENTS. UM, ONE THING ON HERE HAS A LITTLE ASTERISK NOTED. THERE'S MORE THAN 13,738 MEETING ATTENDEES. THIS DOESN'T REFLECT THE ACTUAL ATTENDANCE OF MEETINGS, BUT THESE ARE RESIDENTS WHO HAVE, MAY HAVE CHOSEN TO REGISTER IN ADVANCE OF A MEETING. SO, FOR EXAMPLE, ALL OF YOUR BUDGET TOWN HALLS HAD THE FEATURE TO ALLOW FOLKS TO REGISTER ONLINE AND SHARE THAT THEY'D BE ATTENDING, BUT IT DOESN'T REFLECT THE ACTUAL ATTENDANCE BECAUSE MANY WE SAW HAD MUCH MORE ATTENDANCE IN PERSON THAN WHAT WAS ACTUALLY REGISTERED FOR ONLINE. AND THEN IN THE PORTAL, WE'VE SENT 515,632 EMAILS, AND THAT MEANS THOSE CONTACT LISTS OF MORE THAN 210,000 RESIDENTS. UM, THEY'VE BEEN GETTING EMAILS FROM DEPARTMENTS, FROM COUNCIL OFFICES, UH, FROM DIFFERENT INITIATIVES. I THINK A GREAT EXAMPLE OF THIS IS, AGAIN, DURING THE BUDGET CYCLE. WE'VE BEEN GROWING THAT LIST QUITE A BIT [00:05:01] SINCE WE STARTED OUR INITIAL BUDGET CAMPAIGN. AND MORE THAN 10,000 RESIDENTS ARE SUBSCRIBED FOR UPDATES SOLELY ON THE BUDGET, AND THEY'RE ALWAYS KEPT UP TO SPEED ON ON WHAT'S NEXT FOR THAT. UH, JUST TO SHOW YOU THE PORTAL IN ACTION, UM, TO GIVE YOU A SUMMARY OF HOW THIS WORKS, I WANTED TO USE OUR ARPA PROJECT AS AN EXAMPLE OF THIS FOR RESIDENTS. IT'S THAT ONE POINT OF ENGAGEMENT. SO YOU'LL SEE HERE A COUPLE OF SCREENSHOTS. THE FIRST THAT SHOWS THE ARPA SURVEY, AND THAT WAS A SURVEY THAT WE CONDUCTED TO GATHER RESIDENT INPUT ON WHAT THEY WANTED TO SEE ARPA FUNDS USED FOR. YOU'LL ALSO SEE ON THAT PAGE FOR THE SCREENSHOT, THERE'S A VIDEO EXPLAINING WHAT THE ARPA PROCESS IS AND HOW YOUR FEEDBACK WILL BE UTILIZED. SO IF YOU'RE THE RESIDENT, YOU'RE COMING TO A SINGLE POINT OF CONTACT TO GET ALL THE INFORMATION YOU NEED TO ENGAGE IN THIS PROCESS. ALSO, ON THAT PAGE, YOU SEE THE LIST OF TOWN HALL MEETINGS ALL IN A SINGLE PAGE. THAT WAY, INSTEAD OF HAVING TO SEARCH AROUND IN VARIOUS CALENDARS, YOU WENT TO A SINGLE POINT. IF YOU COULDN'T ATTEND THE TOWN HALL MEETING, MAYBE YOU TOOK THE SURVEY. IF YOU COULDN'T TAKE THAT SURVEY OR YOU ALREADY HAD, YOU MIGHT SHARE IT WITH YOUR COLLEAGUES, WITH YOUR NEIGHBORS. BUT AGAIN, IT'S THAT SINGLE POINT FOR RESIDENTS ON THE STAFF SIDE. IT MAKES IT A LOT EASIER TO COMMUNICATE WITH OUR RESIDENTS. AND I WANNA POINT OUT THAT WHILE THIS IS A DIGITAL TOOL, UM, IT GIVES US THE RESOURCES FOR STAFF TO USE TO BE ABLE TO BETTER PLAN OUT OUR ENGAGEMENT ACTIVITIES. IT DOESN'T SUBSTITUTE ANY OF THE GRASSROOTS WORK THAT WE DO ON THE GROUND. AND IN FACT, THE TEAM THAT'S HERE, UM, NEXT TO ME THAT ALANA WILL INTRODUCE IN A LITTLE BIT, DOES THAT ON THE GROUND OUTREACH EFFORT TO MAKE SURE THAT PEOPLE ARE ENGAGING WITH THE PROCESS, BUT IT MAKES THEIR WORK A LITTLE BIT EASIER. SO, WHERE YOU USED TO HAVE TO HAVE DIFFERENT PLATFORMS TO SEND OUT AN EMAIL COMMUNICATION, AS YOU'LL SEE IN THE SCREENSHOT ON THE RIGHT AND A DIFFERENT, UM, DIFFERENT PLATFORM TO SEND OUT A TEXT MESSAGE. AS YOU'LL SEE IN THE LEFT, IT'S NOW IN A SINGLE POINT. SO IF THOSE RESIDENTS, AGAIN, SUBSCRIBE FOR UPDATES ON PARTICULAR PROJECTS AND SHARE THEIR COMMUNICATION PREFERENCES, THEY CAN GET ALL THAT ENGAGEMENT FROM US IN A SINGLE POINT. WHAT DOES THAT MEAN? IT SAVES UP STAFF TIME FOR US TO DO THAT ACTUAL ON THE GROUND OUTREACH EFFORT THAT WE KNOW MAKES A BIG DIFFERENCE IN OUR COMMUNITY. AFTER THE ENGAGEMENT, WE KNOW IT DOESN'T END THERE. SO ONE THING YOU'LL NOTICE ON THE ESSAY SPEAKUP WEBSITE, AND AGAIN, I'LL USE ARPA AS AN EXAMPLE, UM, THE BUDGET IS ANOTHER EXAMPLE OF THIS IS WE GO BACK TO THE WEBSITE AND UPDATE IT AND PROVIDE A REPORT OF ALL THE FEEDBACK THAT WAS COLLECTED DURING THAT PARTICULAR ENGAGEMENT. UH, THIS ALLOWS THE RESIDENT TO COME BACK AND SEE WHAT WE ACTUALLY DID WITH THEIR INPUT FOLLOWS THROUGH WITH OUR ESSAY SPEAKUP, UM, PRINCIPLES OF, OF PUBLIC PARTICIPATION THAT YOU AS A COUNCIL ADOPTED. AND THEN WE ALSO REACH BACK OUT TO THOSE RESIDENTS AND LET THEM KNOW WHAT HAPPENED WITH THEIR FEEDBACK, UM, WHETHER THEY ASKED FOR AN EMAIL UPDATE, WHETHER THEY WANTED TO SEE A VIDEO ABOUT WHAT WAS GOING ON. WE LET THEM KNOW WHAT HAPPENED NEXT. UM, SO THAT GIVES YOU A SYNOPSIS OF, OF HOW THAT PORTAL IS BEING UTILIZED. OF COURSE, AS WE'VE SAID IN THE PAST, AND AS WE CAME TO YOU LAST YEAR WHEN THE PORTAL LAUNCHED, IT'S A LIVING WEBSITE THAT WE INTEND TO UPDATE FREQUENTLY AS WE GET RESPONSES BACK FROM OUR RESIDENTS, IDEAS FROM WHAT PEOPLE WOULD LIKE TO SEE ON IT. AND WHAT YOU'LL SEE IS THE ONGOING WORK INCLUDES ADDITIONAL STAFF TRAINING. UH, MOST RECENTLY WE HOSTED A TRAINING FOR YOUR COUNCIL OFFICE STAFF, UH, TO BEGIN USING THE DIGITAL MARKETING TOOLS THAT WE HAVE AVAILABLE TO THEM. THAT INCLUDES TEXT MESSAGE FEATURES, EMAIL NEWSLETTERS, UM, AND YOU'LL SEE WE'RE ALSO TRANSITIONING, MOVING EVERYBODY INTO THE PORTAL SO THAT WE DON'T HAVE VARIOUS SUBSCRIPTIONS OUT THERE FOR CONSTANT CONTACT, MAILCHIMP, ALL THAT SORT. IT'S ALL IN A SINGLE POINT OF CONTACT. WE'RE ALSO MAKING IMPROVEMENTS TO OUR MASTER CALENDAR SO THAT IT'S A LITTLE BIT EASIER TO FIND EVENTS RIGHT NOW. YOU'LL SEE EVERYTHING ON THE WEBSITE UNDER MEETINGS AND EVENTS. WE WANT THAT TO BE MORE SEARCHABLE. SO, UM, IT'S MORE INTUITIVE FOR THE RESIDENT. SO I'M A MOM, RIGHT? AND I WANNA GO SEE WHAT MAYBE A FAMILY FRIENDLY EVENT IS IN MY COUNCIL DISTRICT. I WANT THAT TO BE AS EASY AS POSSIBLE TO FIND. AND SO THOSE FILTERS ARE THINGS THAT WE'RE LOOKING AT ADDING TO THE WEBSITE. AND SO THOSE WILL BE COMING IN THE, THE, THE NEXT PHASE OF WORK. SO WITH THAT, LET ME HAND IT BACK OVER TO OUR DIRECTOR, ALANA REED, TO PROVIDE YOU AN UPDATE ON OUR ENGAGEMENT EFFORTS. THANK YOU. LAURA. ENGAGEMENT IS ONE OF THE AREAS THAT I'M MOST EXCITED ABOUT FOR THE CITY OF SAN ANTONIO BECAUSE I THINK THAT WE HAVE THE MOST ROOM TO EXPAND AND PERFECT AND FINE TUNE. SO BEFORE I GET INTO THE ENGAGEMENT UPDATES, I WANT TO INTRODUCE OUR ENGAGEMENT TEAM. WE HAVE MELISSA ESCAMIA, WHO'S THE INTERIM ENGAGEMENT MANAGER. I HAVE KYLA BARRETT, WHO'S OUR ENGAGEMENT COORDINATOR, AND I HAVE BECCA HOLMAN, WHO'S OUR NEIGHBORHOOD ENGAGEMENT OFFICER. SO A FEW UPDATES. UM, THE ENGAGEMENT TEAM, WHICH IS FORMERLY THE NEIGHBORHOOD ENGAGEMENT DIVISION, NOW CALLED ENGAGEMENT TEAM, WAS TRANSITIONED OVER TO COMMUNICATIONS AND ENGAGEMENT IN OCTOBER OF 2021 FROM THE NEIGHBORHOOD AND HOUSING SERVICES DEPARTMENT. AND THE GOAL OF MOVING THE TEAM WAS TO BETTER ELEVATE THE VOICES OF THE NEIGHBORHOODS AND POLICYMAKING, AND ALSO TO SHARE INFORMATION ABOUT ALL OF THE CITY [00:10:01] INITIATIVES ACROSS SAN ANTONIO, WHILE SIMULTANEOUSLY LISTENING TO THE CONCERNS AND THEMES TO MAKE SURE THAT ALL THE NEEDS OF THE COMMUNITY ARE BEING ADDRESSED. OUR TEAM'S PRIMARY FOCUS IS STILL TO BE A BRIDGE BETWEEN THE COMMUNITY AND THE CITY OF SAN ANTONIO. AND SOME OF THE TOOLS THAT THEY USE, WHICH I'LL GO INTO DETAIL ON THE NEXT SLIDES, ARE A MONTHLY NEIGHBORHOOD ENGAGEMENT BRIEF, THE NEIGHBORHOOD LEADERSHIP ACADEMY REGISTRY, THE NEIGHBORHOOD REGISTRY, AND MAKING SURE THAT THAT'S MAINTAINED AND UP TO DATE. AND THEN CREATING AN ENGAGEMENT PLAYBOOK FOR THE ENTIRE CITY. SO THE NEIGHBORHOOD ENGAGEMENT BRIEF IS DISTRIBUTED MONTHLY TO ALL LOCAL NEIGHBORHOOD AND STAKEHOLDER LEADERS. THE OPEN RATE FOR THE BRIEF IS 40.86%, WHICH IS WELL ABOVE THE AVERAGE, THE INDUSTRY STANDARD OF 28.77%. THAT MEANS THAT 40% OF RECIPIENTS OPEN THE EMAIL TO SEE THE CONTENT. THE BRIEF INCLUDES NEWS AND INFORMATION FROM CITY DEPARTMENTS, AS WELL AS REMINDERS ABOUT KEY EVENTS SUCH AS VOTING TODAY AND, UH, CITY HOLIDAYS. I THINK THE GOAL OF THIS BRIEF IS ALSO WHEN WE SHARE IT FOR THEN THOSE NEIGHBORHOOD ASSOCIATIONS AND COMMUNITY GROUPS THAT HAVE THEIR OWN NEWSLETTERS TO TAKE THAT INFORMATION AND SHARE IT WITHIN, WITHIN THEIR, THEIR MEANS. THE NEIGHBORHOOD LEADERSHIP ACADEMY. SO THE CITY OF SAN ANTONIO IS NOW ACCEPTING APPLICATIONS FOR THE EIGHTH COHORT OF THE NEIGHBORHOOD LEADERSHIP ACADEMY. THE NEIGHBORHOOD LEADERSHIP ACADEMY EQUIPS RESIDENTS WITH THE SKILLS AND KNOWLEDGE AND RESOURCES TO BETTER ADVOCATE FOR THEIR NEIGHBORHOODS. AND THERE IS NO FEE TO APPLY OR PARTICIPATE. PARTICIPANTS IN THE PROGRAM HEAR FROM GUEST SPEAKERS AND CITY STAFF ABOUT LOCAL ISSUES AND HOW THEY CAN GET INVOLVED AND SHARE FEEDBACK. THEY ALSO PARTICIPATE IN GROUP DISCUSSIONS. THERE'S NETWORKING OPPORTUNITIES, AND ESPECIALLY CURATED BEHIND THE SCENES TOURS OF CITY FACILITIES AND SERVICES. PAST PARTICIPANTS HAVE INCLUDED NEIGHBORHOOD ASSOCIATION LEADERS AND RESIDENTS WHO ARE INTERESTED IN LEADING THEIR OWN ASSOCIATIONS OR COMMUNITY GROUPS. AGAIN, APPLICATIONS ARE OPEN TO ANYONE WHO LIVES WITHIN THE CITY OF SAN ANTONIO CITY LIMITS. THERE'S NO COST TO PARTICIPATE, AND THE PROGRAM SESSIONS WILL TAKE PLACE ONCE A MONTH FROM JANUARY, 2023 THROUGH JUNE, 2023. AND THE DEADLINE TO APPLY IS THIS THURSDAY, NOVEMBER 10TH. AND FOR ANYONE THAT'S INTERESTED, MORE INFORMATION IS ON SA SPEAKUP.COM/ 2022. NLA 1 0 1, THE NEIGHBORHOOD REGISTRY. SO THE CITY OF SAN ANTONIO'S COMMUNICATIONS AND ENGAGEMENT TEAM MANAGES THE NEIGHBORHOOD REGISTRY, AND THE CITY USES THIS REGISTRY TO LET REGISTERED ASSOCIATIONS KNOW OF UPDATES HAPPENING IN THEIR AREA. REGISTERED ASSOCIATIONS ALSO RECEIVE NOTIFICATIONS FROM DEVELOPMENT SERVICES REGARDING ZONING AND OR PLANNING CASES IN THEIR AREA. WE ARE CURRENTLY IN THE PROCESS OF UPDATING OUR REGISTRY TO ENSURE THAT THE LATEST CONTACT INFORMATION IS INCLUDED IN OUR LIST. RIGHT NOW, WE HAVE 455 REGISTERED ASSOCIATIONS, AND OF THOSE 106 ARE UP TO DATE AND 349 ARE OUTDATED. OUR POLICY STATES THAT ASSOCIATIONS ARE REQUIRED TO SUBMIT A REGISTRATION UPDATE EACH YEAR TO REMAIN ON THE REGISTRY, AND THE CITY MAY REMOVE ASSOCIATIONS FROM THE REGISTRY IF THEY HAVE NOT BEEN UPDATED IN THE PAST YEAR. SO OUR ENGAGEMENT TEAM HAS ACTIVELY BEEN IN CONTACT WITH REGISTRY MEM MEMBERS, AS WELL AS OUR COUNCIL OFFICES TO HELP US UPDATE THIS INFORMATION. WE WILL BE REMOVING ASSOCIATIONS FROM THE REGISTRY IF THEY DO NOT SUBMIT AN UPDATED REGISTRY FORM BY DECEMBER 31ST, 2022. HOWEVER, THEY CAN ALWAYS RE-REGISTER AT ANY TIME. ALSO, WITH THE RECENT U D C AMENDMENTS, THE REGISTRY WILL INCLUDE COMMUNITY ORGANIZATIONS, NEIGHBORHOOD AND HOMEOWNER ASSOCIATIONS. IN ADDITION TO THE OFFICIAL NEIGHBORHOOD ASSOCIATIONS, COMMUNICATION AND ENGAGEMENT REGULARLY COLLABORATES WITH CITY COUNCIL OFFICES AND CITY DEPARTMENTS TO GATHER INPUT FROM RESIDENTS. FOR EXAMPLE, AS PART OF OUR 2022 BUDGET DEVELOPMENT PROCESS AND ARPA SPENDING, UH, THE CITY COUNCIL OFFICES COLLABORATED. WE CANVASED NEIGHBORHOODS AND WE SELECTED PUBLIC MEETING LOCATIONS, AND WE DEVELOPED GRASSROOT ACTIVITIES TO BEST REACH RESIDENTS. [00:15:01] THIS EFFORT YIELDED A LARGER RESPONSE IN TARGET AREAS WITH SOME OF THE HIGHEST ATTENDED EVENTS IN AREAS THAT NORMALLY WERE AMONGST THE LOWEST. WE ARE ALSO IN THE PROCESS OF DOCUMENTING ALL OF THE CITY OF SAN ANTONIO BEST PRACTICES INTO ONE LIVING DOCUMENT THAT WE'RE GONNA BE CALLING THE ENGAGEMENT PLAYBOOK. UH, AGAIN, THE HOPE IS TO LAUNCH THIS NEXT YEAR AS A TOOL TO HELP ALL OF OUR CITY DEPARTMENTS. AND OF COURSE, WE ARE ALWAYS LOOKING FOR NEW AND INNOVATIVE WAYS TO ENGAGE WITH OUR COMMUNITY. AND ONE OF THE WAYS THAT WE ARE BEING INCLUSIVE AND INNOVATIVE IS A PARTNERSHIP WITH THE R AND D LEAGUE OF THE OFFICE OF , A CITY SURVEY TOOLKIT. THE TOOLKIT WILL PROVIDE RESOURCES FOR NONS SURVEY EXPERTS TO CRAFT WELL-WRITTEN SURVEYS TO GATHER COMMUNITY INPUT. THIS PROJECT SHOULD BE DONE BY THE END OF THE YEAR, AND WE'D BE HAPPY TO ROLL REPORT BACK ON THOSE FINDINGS. AGAIN, I WANNA THANK YOU FOR ALLOWING US TO GIVE YOU AN UPDATE ON OUR PUBLIC PARTICIPATION TOOLS AND STRATEGY, AND MY TEAM IS VERY EXCITED ABOUT THE MANY GREAT THINGS THAT ARE COMING. THANK YOU VERY MUCH, ALANA. UM, WE'LL START WITH COUNCIL MEMBER COMMENTS. UM, ARE THERE ANY AT THIS TIME? YES, COUNCILWOMAN. THANK YOU. THANK YOU ALANA AND LAURA FOR THE PRESENTATION. UM, IS YOUR MIC ON? OH, YEAH. IT'S, OH, NO, IT'S, YES, IT'S, THANK YOU. THEY TURNED IT ON MAGIC. UM, SLIDE NUMBER FOUR. DO WE HAVE THIS BREAKDOWN BY DISTRICT? WE CAN PROBABLY GET THAT TO YOU COUNCILWOMAN, IF THERE'S A PARTICULAR FACET. UM, LIKE THE CONTACTS, FOR EXAMPLE MIGHT BE A LITTLE BIT GO AHEAD. YEAH, I WANT THE CONTEXTS AND THE SURVEY RESPONSES. I, WE JUST HAVE FIVE MINUTES, SO THAT'S WHY I'M OF COURSE, KIND OF FAST. SO YES, I'D LIKE THE CONTACTS AND THE SURVEY RESPONSES FOR OH, OKAY. THANKS FOR, UH, . GOOD. I WAS LIKE KIND OF, UH, MOVING FAST. GREAT. SO I WOULD LIKE IT FOR THE CONTACTS AND THE SURVEY RESPONSES. I'D LIKE TO SEE WHO'S PARTICIPATING, UH, FROM MY DISTRICT. UM, WE HAVE A DIGITAL DIVIDE AND I, UM, I WANNA MAKE SURE THAT WE ARE ADDRESSING WHAT OUR, UM, RESIDENTS ARE FAMILIAR FOR. MY RESIDENTS LOVE NEWSLETTERS, UM, BUT I DON'T HAVE A, I HAVEN'T BEEN ABLE TO GET AS MANY OUT AS I WANTED, UH, IN PRINT. SO MY NEWSLETTERS COME VIA EMAIL AND THEY'RE ALWAYS EXPECTING IT FROM MY EMAIL, NOT A CITY EMAIL. THE, THE OTHER, UM, CONCERN I HAVE IS ON SLIDE NUMBER EIGHT, UH, ESPECIALLY FOR A DISTRICT THAT HAS A COUNCIL MEMBER THAT'S BEEN THERE FOR A WHILE TO MOVE OUT OF SURVEY, UH, MONKEY OR CONSTANT CONTACT TO THIS NEW, UM, THIS NEW MASTER CA, THIS NEW MASTER THAT YOU WANNA DO. I JUST DON'T FEEL LIKE THAT'S FEASIBLE AT THIS TIME UNTIL I GET MORE QUESTIONS ANSWERED ABOUT HOW YOU'RE ADDRESSING MY DISTRICT SPECIFIC NEEDS. UM, BECAUSE WHAT I HAVE GOING ON IN DISTRICT THREE IS NOT NECESSARILY WHAT IS IS PUT UP FOR ON C AND E. I HAVE WORLD HERITAGE, WE HAVE DRAINAGE PROJECTS. THIS IS WHAT THEY WANT TO HEAR ABOUT. UH, IT'S NOT NECESSARILY WHAT'S GOING ON ON THE CALENDAR ALSO. AND THEN IN ON ENGAGEMENT UPDATE ON, UM, SLIDE 13. I'M SORRY, SLIDE 10. SO CAN WE GET A PROGRESS REPORT ON HOW THIS MOVE FROM N H S D IS GOING? BECAUSE IT SEEMS LIKE A LOT OF, UM, IT SEEMS LIKE A BIG ASK TO HAVE THEM DO ALL CITY, BUT THEN NEIGHBORHOOD SPECIFIC. UM, SO ARE Y'ALL PLANNING TO COME BACK AND GIVE US A PROGRESS REPORT ON, ON THE STATUS OF HOW THAT'S GOING, UH, DISTRICT AND DO YOU HAVE SOMEONE ASSIGNED DISTRICT BY DISTRICT? SO WE HAVE THE ENGAGEMENT TEAM AS A WHOLE, WHICH ARE THE INDIVIDUALS THAT I INTRODUCED. BUT WE CAN CERTAINLY GIVE YOU AN UPDATE. I FEEL LIKE EVERYTHING HAS BEEN MOVED OVER AND THEY'RE JUST USING THE REGISTRY TO SEND THOSE ITEMS THAT THEY'RE REQUIRED TO SEND TO THE PEOPLE THAT ARE ON THAT LIST. I, YES, IF, IF WE COULD GET AN UPDATE AND, UM, THE ROSTER OF THE TEAM AND WHERE, WHAT DISTRICTS THEY'RE WORKING IN SPECIFICALLY IN AND IN WHAT EVENTS, I WOULD APPRECIATE THAT. UM, [00:20:03] AND, AND I'LL GET TO THE OTHER POINT 'CAUSE MY RESIDENTS LOVE TO SAY THAT THEY DIDN'T KNOW THAT THEY HADN'T HEARD THAT NOBODY CONTACTED THEM. THAT'S, THAT'S WHAT THEY, THEY LIKE TO, UH, THAT'S THEIR FALLBACK WHEN SOMETHING'S HAPPENING OR WE HAVE SOME CHANGE GOING ON IN THE NEIGHBORHOOD. SO IF WE CAN GET THAT UPDATE, AND IF I CAN KNOW WHO'S WORKING SPECIFICALLY IN, UH, DISTRICT THREE, AND I KNOW DISTRICT FOUR WOULD APPRECIATE THAT ALSO. SHE DOESN'T SIT ON THIS COMMITTEE, BUT I KNOW SHE WOULD LIKE THAT. AND THEN, UM, ON SLIDE, I LOVE THE NEIGHBORHOOD LEADERSHIP ACADEMY. I THINK THAT'S GREAT. I I WILL BE PUSHING THAT FORWARD. AND THEN ON SLIDE 13, IF YOU COULD GIVE US THE 3 49 ASSOCIATIONS THAT ARE OUTDATED BY DISTRICT, WE CAN HELP YOU WITH THAT. THAT WOULD BE AMAZING. AND GET THEM, WE WOULD BE SO GRATEFUL. YES. WE WANT THEM TO GET THEIR CONTACT INFO UPDATED. SO IF YOU COULD PLEASE PROVIDE US THAT INFORMATION, UH, WE CAN GET OUR TEAM TO KIND OF HELP WITH THAT. UM, AND THAT WAY THEY, WE CAN GO BACK. AND THE OTHER THING I WOULD LOVE FOR YOU GUYS, I DON'T KNOW IF YOU CAN DO THIS, BUT WHEN YOU DO SEND OUT A NOTICE IF YOU COULD TELL US, OR YOU COULD, I DON'T KNOW IF THE REST OF THE COUNCIL MEMBERS WANT IT, I WOULD LOVE AN UPDATE THAT SAID, THE EMAIL WENT OUT ON THIS DATE, OR THE UPDATE WENT OUT ON THIS DATE. THAT WAY WHEN THE RESIDENTS CALL, UH, THE FIELD OFFICE OR ARE US HERE AT CITY HALL, WE CAN SAY, DID YOU CHECK YOUR JUNK MAIL OR DID YOU CHECK THE NOTICE WENT OUT ON THIS DATE? UM, BECAUSE SOMETIMES IT'S JUST THAT THEY DON'T CHECK EVERY DAY. SO IF YOU COULD GIVE US THAT, THAT WOULD BE GREATLY APPRECIATED. UM, I, I'M EXCITED. I THINK THIS IS A GOOD FIRST STEP. I THINK THERE'S JUST GONNA BE A LOT OF NUANCES BETWEEN THE DISTRICTS AND THE PROJECTS WE HAVE GOING ON IN THE DISTRICT. BUT I LIKE THE DIRECTION OF TRYING TO GET THAT UNIFORMITY FOR THE, JUST THE CITYWIDE PROJECTS. I THINK WE'RE JUST GONNA NEED TO WORK A LITTLE HARDER ON THOSE DISTRICT SPECIFIC NEEDS. AND I THINK WE SHOULD START WITH, IF YOU COULD GIVE US THE LIST OF, IF YOU COULD GIMME THE LIST OF THE CONTACTS AND THE SURVEYS BY DISTRICT, AND IF YOU COULD GIMME A LIST OF WHERE THESE OUTDATED, UM, NEIGHBORHOOD GROUPS ARE THAT I THINK WE COULD HELP A LOT IN THAT. SO THANK YOU. THANK YOU. AGAIN, THAT'S WHAT IT'S ALL ABOUT, IS THIS COLLABORATION BETWEEN ENGAGEMENT AND OUR COUNCIL OFFICES AND THE CITY DEPARTMENTS, ALL OF US WORKING TOGETHER. SO THESE ARE VERY HELPFUL FOR US. THANK YOU. THANK YOU, COUNCILWOMAN. IF YOU THINK OF SOMETHING ELSE, WE CAN COME BACK TO YOU. UM, COUNCILMAN MCKEE RODRIGUEZ. SURE, SURE. THANK YOU FOR THE PRESENTATION. UM, CHAIR, I REMEMBER WHEN I WAS FIRST SWORN IN, WE HAD A CALL ABOUT OUR INTRODUCTORY CALL AND WE WERE TALKING ABOUT PRIORITIES. AND ONE OF THE, UM, ONE OF THE PRIORITIES THAT YOU HAD MENTIONED WAS PUBLIC ENGAGEMENT. IT'S LIKE, LET'S SEE HOW MUCH WE CAN COLLABORATE TO INCREASE PUBLIC ENGAGEMENT AND ALL OF OUR EFFORTS. UM, AND I FEEL LIKE I SEE THAT REFLECTED AND I FEEL LIKE THERE'S A HUGE DIFFERENCE BETWEEN NOW VERSUS WHERE WE WERE WHEN WE STARTED, UM, ALL OF THESE EFFORTS. AND SO CONGRATULATIONS TO THE TEAM ON, UH, REACHING THIS CHECKPOINT. UM, AND FOR EVERYTHING THAT YOU'VE BEEN ABLE TO ACCOMPLISH THUS FAR, UM, I'M WONDERING WHAT ARE THE OPPORTUNITIES TO MAYBE, UM, I'LL GIVE AN EXAMPLE. SO THE SURVEY, THE SYSTEMS THAT WE USE FOR SURVEYS ARE DIFFERENT THAN THE, THE SYSTEMS WE USE FOR, UM, EMAILS OR TEXTING. SOME MIGHT WORK BETTER THAN OTHERS. OTHERS, FOR US, WHEN ARE THE OPPORTUNITIES TO SAY, HEY, WE'RE, WE'RE STRUGGLING WITH THIS, OR IT'S NOT DELIVERING THE OUT THE OUTCOME. WE WOULD LIKE, IS IT POSSIBLE TO LOOK AT ANOTHER VENDOR OR ANOTHER, UH, WHEN WOULD BE THOSE OPPORTUNITIES? YEAH, GREAT QUESTION, COUNCILMAN. UM, AS THE CONTRACT IS SIGNED, WE DO HAVE, UM, ANOTHER AGREEMENT, UH, A RENEWAL THAT WE'VE EXECUTED. SO WE ARE WITH THE VENDOR FOR ANOTHER YEAR. UM, THE CONTRACT DOES INCLUDE UP TO FIVE, AND I'M SURE I MIGHT GET A TEXT FROM MY TEAM, CORRECT ME IF THAT IS INCORRECT. UM, UP TO FIVE RENEWALS. AND THE REASON FOR THIS IS BECAUSE THE VENDOR HAS COMMITTED TO WORKING WITH US, THIS BEING A LIVING WEBSITE, TO MAKE ANY ADJUSTMENTS AS NEEDED. SO AS AN EXAMPLE, I MENTIONED THE EVENTS CALENDAR, NEEDING SOME IMPROVEMENTS THAT WE WANNA SEE TO FILTER EVENTS A BIT BETTER. THAT'S SOMETHING THAT WE'RE WORKING WITH THE VENDOR ON, UM, TO IMPROVE. WE'D LOVE TO HAVE A CONVERSATION WITH YOU MAYBE ABOUT, UM, THE TEXTING PLATFORM. UM, I THINK WHAT MY TEAM WOULD'VE LIKED TO USE IT FOR, OR WHAT WE WOULD LIKE IT, WHAT WE WOULD LIKE THAT ENGAGEMENT TO LOOK LIKE ISN'T QUITE, UH, THE REALITY RIGHT NOW. AND SO IF THEY'RE, IF THEY'RE WILLING TO WORK WITH US ON THAT, THEN I WOULD LOVE BEING ON THAT OR, UH, SOME SORT OF OPPORTUNITY TO DISCUSS. UM, I'M ALSO WONDERING, I KNOW, UH, ALANA, WE HAD A, WE HAD, WE'VE HAD A FEW MEETINGS, ACTUALLY. I'M WONDERING [00:25:01] IF MAYBE EVERY COUNCIL OFFICE HAS SPOKEN TO YOU ABOUT WHAT THE TOOLS THEY USE ARE AND WHAT'S BEEN MOST EFFECTIVE. AND THEN, YOU KNOW, WHAT OUR BUDGETS ALLOW US VERSUS WHAT THE CITY MIGHT BE ABLE TO DO. UH, FOR EXAMPLE, DIRECT MAIL. I'M ABLE TO, I'M LUCKY I'M ABLE TO DO A MONTHLY NEWSLETTER AND MY RESIDENTS HAVE BECOME VERY, UM, ACCUSTOMED TO RECEIVING IT. AND IF AT SOME POINT MY BUDGET DOES NOT ALLOW FOR THAT, IT IS GOING TO BE A DISASTER. BUT IF THERE IS A POSSIBILITY THAT MAYBE WE CAN WORK TOGETHER OR DIFFERENT COUNCIL OFFICES, UM, CAN WORK WITH YOUR OFFICE TO FILL GAPS OR TO MEET NEEDS THAT AREN'T CURRENTLY BEING MET, HOW MIGHT WE DO THAT? WOULD THAT BE DURING THE, ARE WE THINKING THAT WOULD BE DURING THE BUDGET, OR, WE RECOGNIZE THAT EACH COUNCIL DISTRICT AND COMMUNITY IS DIFFERENT AND HAS DIFFERENT NEEDS. I THINK WHERE THIS ENGAGEMENT PLAYBOOK THAT WE'RE WORKING ON COMES INTO PLAY IS, IS REALLY DOCUMENTING ALL OF THOSE RESOURCES THAT WE HAVE IN OUR BACK POCKET COLLECTIVELY SO THAT YOU CAN TAP INTO THEM AND WE CAN FIGURE OUT WHAT WORKS BEST. SO WE'RE OPEN, WE'RE, AGAIN, THAT'S WHERE THAT INNOVATIVE PIECE COMES IN. LET'S MAKE SURE THAT WE ARE REACHING THE RIGHT PEOPLE IN THE WAY THAT THEY WANT TO BE REACHED. FOR SURE. FOR SURE. UM, I APPRECIATE THAT AND I, I LOOK FORWARD TO THAT CONTINUING. UM, I'M ALSO WONDERING, THERE'S A, I HAVE A NOTE HERE. UM, SO THE PORTAL ON CELL PHONES TAKES A WHILE TO LOAD AND CAN BE CUMBERSOME. IS THERE A PLAN TO MAKE THE PHONE WEB CLIENT MORE USER FRIENDLY? OR WHERE IS, UM, WHERE IS THAT ELEMENT IN THE PROCESS? WE CAN CERTAINLY TAKE A LOOK AT THAT. IF ANY ISSUES DO COME UP OR YOU HEAR FROM A RESIDENT, I DO ENCOURAGE YOU TO SEND THOSE OUR WAY. UM, WE, IT HELPS IF WE KNOW THE OPERATING SYSTEM OF THE PHONE, THE TYPE OF DEVICE THAT'S BEING USED, BECAUSE IT COULD JUST BE INTERNET CONNECTIVITY OR, UM, MAYBE THERE'S A, A DRAG IN THE SYSTEM THAT DAY, BUT WE'D BE GLAD TO LOOK INTO IT. ABSOLUTELY. I THANK YOU. WE'RE THERE . NO PROBLEM AT ALL. I'M, UM, SORRY, I'M LOSING MY VOICE. IT SOUNDS SUPER EXCITED. THANK Y'ALL. GOOD, GOOD, GOOD. THANK YOU. UH, COUNCILWOMAN CASTILLO. THANK YOU, CHAIR. THANK YOU FOR THE PRESENTATION. I'M ALWAYS EXCITED WHEN I OPEN UP A PRESENTATION. I SEE MY CONSTITUENCY. SO ON THE AGENDA PAGE, I SEE, UM, SOME OF OUR NEIGHBORHOOD ASSOCIATION PRESIDENTS. UM, I THINK, YOU KNOW, SO FAR I BELIEVE THAT Y'ALL HAVE BEEN DOING AN EXCELLENT JOB WITH COMMUNICATION, RIGHT? AND THE KEY PIECE IS PARTNERING WITH EACH OF OUR COUNCIL OFFICES, UM, WHICH I KNOW WE'VE BEEN VERY SUCCESSFUL IN BRINGING CONSTITUENTS OUT AND SHARING, UH, COMMUNICATION AND INFORMATION WITH, UH, OUR CONSTITUENCY. ONE OF THE QUESTIONS THAT I DO HAVE IS WITH THE NEW UPDATED REGISTRY. UM, CAN YOU SHARE A LITTLE BIT ABOUT WHAT OUTREACH LOOKS LIKE WITH THE CURRENT, UH, NEIGHBORHOOD ASSOCIATIONS ON THAT LIST THAT MAY BE INACTIVE, BUT, UH, THE EFFORTS TO ENSURE THAT THEY RE-REGISTER? SO I'M ACTUALLY GONNA BRING UP BECCA HERMAN, SHE'S THE ONE WHO'S OVERSEEING THIS INITIATIVE. OKAY. AND SHE CAN SPEAK TO WHAT EFFORTS SHE'S TAKING. SOUNDS GOOD. THANK YOU. YEAH, WE'VE DONE A LOT OF PLANNING TO MAKE SURE THAT WE'RE HAVING MULTIPLE TOUCHPOINTS WITH ALL ORGANIZATIONS THAT HAVE NOT UPDATED OR HAVEN'T UPDATED IN THE FIRST COUPLE WEEKS OR FIRST MONTH. SO IT'S A TWO MONTH ROLLOUT PROCESS WITH AT LEAST THREE EFFORTS TO CONNECT WITH THAT ASSOCIATION OVER TIME. SO WE'VE KIND OF CATEGORIZED ALL THESE DIFFERENT ORGANIZATIONS INTO THE TYPE OF CONTACT INFORMATION THAT WE ALREADY HAVE. SO MOST OF THEM FALL INTO AN EMAIL CONTACT LIST. UM, I BELIEVE THERE'S ABOUT 350 OF THOSE ORGANIZATIONS ON AN EMAIL LIST. BUT THEN WE ALSO HAVE A HANDFUL THAT ARE BETTER SUITED FOR A PHONE CALL. UM, MAYBE WE DON'T HAVE A WORKING EMAIL, MAYBE IT'S BOUNCING BACK OR SOMETHING. SO WE HAVE A SEPARATE PHONE CALL LIST AND WE'LL MAKE THREE PHONE CALL ATTEMPTS, UM, WITH ALL OF THOSE. UM, OUR SECOND EMAIL WILL GO OUT AROUND DECEMBER 1ST, AND THEN A THIRD AND FINAL EMAIL REMINDER WOULD GO OUT DECEMBER 15TH. AND THEN THAT WOULD GIVE THAT TWO MORE WEEKS TO, TO REACH OUT AND CONNECT WITH US. UM, LASTLY, I BELIEVE THERE'S MAYBE THREE THAT THE PHONE NUMBER OR EMAIL IS NOT WORKING FOR SOME REASON. AND SO WE'LL REACH OUT BY MAIL FOR THOSE FEW. THANK YOU. THAT'S HELPFUL. 'CAUSE I KNOW IT'S GOING TO TAKE EXTENSIVE OUTREACH, BUT PLEASED TO SEE OUR CHECKING EVERY BOX. UM, I'M PLEASED TO SEE THE, THE EFFORTS FOR THE NEIGHBORHOOD LEADERSHIP ACADEMY. UH, I WAS PART OF THAT COHORT THAT DIDN'T GET IT COMPLETED 'CAUSE OF COVID. UM, BUT I REMEMBER TELLING EVERYONE LIKE, OH, THE FOOD'S GOOD 'CAUSE Y'ALL HAVE LIKE, THOSE NICE, LIKE FOOD KITS . SO, UM, I I'M REALLY JUST, UH, HAPPY TO SEE THAT THAT'S, UH, BACK ONLINE. UM, HAVE YOU ALL EXPLORED, UM, WELL ONE, RIGHT? I BELIEVE THE SOCIAL MEDIA, AND I KNOW EACH DEPARTMENT HANDLES THEIR OWN SOCIAL MEDIA, BUT IT'S AWESOME. LIKE, I REALLY LIKE THE EFFORTS, WHOEVER'S DOING THE SOCIAL MEDIA, ESPECIALLY FOR SOLID WASTE AND O H P, UH, THEY'RE DOING A GREAT JOB. UH, IT'S VERY INTERACTIVE AND CUTE. UM, LET'S SEE. AND FOR THE , OR IS IT ONE PERSON? IS IT ALL [00:30:01] C AND E DOING? SO COMMUNICATIONS AND ENGAGEMENT DOES A HANDFUL OF IT, BUT DEPARTMENTS DO IT AS WELL. SO YEAH, THAT'S, THAT'S SOMETHING THAT WE'RE LOOKING AT RIGHT NOW ALSO, SO I'M HAPPY THAT YOU MENTIONED THAT. YES. AND RIGHT, LIKE FOR EXAMPLE, THE POTENTIAL SHIFT TO A DIFFERENT PLATFORM. I KNOW MY CONSTITUENTS, EVERYONE'S ON FACEBOOK, RIGHT? EVEN IF THEY DON'T HAVE, UM, INTERNET AT HOME, THEY'RE AT OUR PUBLIC LIBRARIES ON THEIR SOCIAL MEDIA. AND THAT'S ONE OF THE LUXURIES OF HAVING MY FIELD OFFICE IN A LIBRARY IS LIKE, YOU COULD SEE WHAT EVERYONE'S UP TO ON THE CITY COMPUTER. UM, BUT THOSE ARE ALL MY THOUGHTS, UH, AND QUESTIONS. THANK YOU. THANKS. OKAY. THANK YOU ALL. UM, COUNCIL MEMBERS, THOSE ARE, UH, THAT'S GREAT FEEDBACK. UM, I, UH, I DO HAVE A FEW, UH, QUESTIONS. UM, FIRST BEFORE I GO INTO THE CONTENT THAT YOU PRESENTED TODAY, UM, LAURA, WHEN YOU WERE LAST HERE, THERE WERE FIVE AREAS THAT WE HAD ISSUED A CONTRACT FOR. AND I THINK ESSAY SPEAKUP WAS ALSO HAPPENING IN, IN PARALLEL. UM, AND THOSE FIVE, THIS WAS ONE OF THEM, RIGHT? WHERE YOU SIGN UP AND YOU HAVE YOUR OWN ACCOUNT AND THERE THERE'S SOME SORT OF RELATIONSHIP, ELECTRONIC RELATIONSHIP THAT THE CITY BUILDS WITH, WITH THE CONSTITUENT. UM, CAN YOU TELL ME IF YOU'RE ABLE TO A LITTLE BIT MORE ABOUT THE OTHER FOUR ITEMS? SURE. SO ESSAY SPEAKUP AS WE'VE PRESENTED TODAY INCLUDES THE EVENTS CALENDAR, IS THAT MASTER CALENDAR FEATURE, THE SURVEYS COMPONENT, WHICH ARE ALL THE SURVEYS THAT WE COLLECT FOR THE CITY. AND THEN THE C R M FOR OUR SIDE OF THINGS, WHICH INCLUDES JUST AS YOU MENTIONED, OWNING YOUR RELATIONSHIP WITH THE CITY AND TELLING US HOW YOU WANNA COMMUNICATE WITH US. THE OTHER PIECES ARE THE AGENDA MANAGEMENT SYSTEM, WHICH IS PRIME GOV, AND THEN THE, UM, BOARDS AND COMMISSIONS APPLICATION PROCESS. SO THOSE TWO COMPONENTS ARE OUTSIDE OF THE SCOPE OF WHAT C AND E COVERS. AND SO TODAY'S UPDATE JUST FOCUSED ON, UH, ON THOSE THREE ITEMS THAT I MENTIONED BEFORE. AND CAN YOU TELL US WHO HANDLES THE AGENDA MANAGEMENT AND THE BOARDS AND COMMISSIONS PARTS? UM, BOARDS AND COMMISSIONS. I'LL LOOK OVER TO OUR CITY CLERK, DEBBIE ROCK SITTER. AND THEN FOR THE AGENDA MANAGEMENT SYSTEM, IT IS A COLLABORATION WITH THE CITY MANAGER'S OFFICE, CITY ATTORNEY'S OFFICE, UM, AND I T S D. UM, OKAY. ALRIGHT. THANK YOU. WE'LL HAVE THE, WE'LL HAVE THE CLERK GIVE US AN UPDATE AT SOME POINT. JUST KIDDING, DEBBIE. UM, ALRIGHT. UM, SO WHEN WE WERE CREATING THIS, UM, I REMEMBER THERE WERE SOME CURRENT CONCERNS ABOUT, UM, PEOPLE IN PRIVACY, UH, YOU KNOW, WHO WOULD KNOW WHAT THEY WERE DOING, WHERE THEY WERE ATTENDING. UM, I KNOW THAT THE COUNCILWOMAN, UH, MENTIONED THAT SHE DOES WANNA KNOW WHO'S PARTICIPATING FROM HER DISTRICT. I WANNA KNOW TOO, BUT CAN YOU, CAN YOU TELL ME WHAT, WHAT SORT OF PRIVACY PROTECTIONS ARE THERE FOR PEOPLE WHO PARTICIPATE IN THIS PORTAL? ABSOLUTELY. AND THANK YOU FOR BRINGING THAT UP. ONE THING THAT WE DO TELL OUR RESIDENTS WHEN THEY COMPLETE OUR SURVEYS IS THERE ARE AN OPTIONAL SET OF DEMOGRAPHIC QUESTIONS AT THE END OF EACH SURVEY, UM, THAT COLLECTS INFORMATION LIKE RACE, ETHNICITY, COUNCIL DISTRICT, UM, OTHER PREFERENCES AS WE'VE BROUGHT TO THE COUNCIL BEFORE. BUT WE ALWAYS TELL OUR RESIDENTS THAT THAT INFORMATION REMAINS COMPLETELY ANONYMOUS. UM, SO IF YOU SUBMIT THAT, IT REALLY HELPS US JUST UNDERSTAND HOW YOUR LIVED EXPERIENCES INFLUENCE HOW YOU FEEL ABOUT CERTAIN POLICIES. UM, BUT WE DON'T WANT ANYONE TO FEEL INTIMIDATED OR FEEL LIKE THEIR CONTACT INFORMATION WOULD BE SHARED, UM, IN THE BACKEND OF THINGS. UM, AN ADMINISTRATIVE SIDE, UM, OUR DEPARTMENT C AND E MANAGES THE DATA OVERALL, BUT IF I WAS A P I O IN SOLID WASTE DOESN'T, I'M JUST GONNA PICK ON Y ALL 'CAUSE YOU'RE HERE. UM, IF SOLID WASTE WAS HERE AND THEY'VE PUT THEIR LIST INTO THE PORTAL, ANOTHER DEPARTMENT CAN'T ACCESS THAT AND THEN SEND OUT EMAILS OR TEXT MESSAGES OR ANYTHING TO THAT LIST BECAUSE THAT LIST HAS ONLY SUBSCRIBED FOR UPDATES FOR SOLID WASTE. IF I AS A RESIDENT SAID, I'M LAURA, I LOVE SOLID WASTE, I LOVE A C S I WANT UPDATES ON PARKS AND UPDATES FROM DEBBIE IN THE CLERK'S OFFICE, THEN THEY HAVE PERMISSION TO USE MY CONTACT INFORMATION BECAUSE I'VE GIVEN THAT TO THEM. BUT WE'RE VERY COGNIZANT OF PRIVACY CONCERNS TO MAKE SURE THAT WHEN PEOPLE SHARE THAT WITH US, WE'RE USING IT IN A RESPONSIBLE WAY. OKAY. THANK YOU. AND YOU SAID PEOPLE ARE ABLE TO SIGN UP FOR DIFFERENT MAILING LISTS ON THE PORTAL ITSELF? THAT'S CORRECT. ITSELF MM-HMM. , UM, CAN I SEE THAT BEFORE I CREATE AN ACCOUNT? YOU KNOW, EVERYTHING TODAY ASKS US WHEN WE GO ONLINE RIGHT? TO CREATE AN ACCOUNT. LIKE I CAN'T ORDER A WHATABURGER WITHOUT HAVING . ACTUALLY, YOU CAN AS A GUEST, IT JUST TAKES, IT JUST TAKES LONGER WITHOUT HAVING, UH, HAVING AN ACCOUNT. SO I JUST, I, THERE'S SORT OF A FATIGUE THAT COMES WITH THAT, RIGHT? SO AS A USER, I WOULD LIKE TO KNOW, WELL, WHAT'S AVAILABLE TO ME, UH, WITHOUT, I DON'T WANT IT TO BE A SECRET LIKE, UM, BEFORE I, BEFORE I CREATE AN ACCOUNT. SO CAN I SEE THAT ON THE PORTAL? LIKE WHAT I CAN SIGN UP FOR YOU? SURE CAN. YES. AND I'LL USE THE BUDGET SURVEY AS AN EXAMPLE. IF YOU TAKE THAT SURVEY ANONYMOUSLY, WE TAKE YOUR INPUT, WE NEED THAT INPUT FOR THE BUDGET SURVEY, BUT YOU MIGHT BE PROMPTED TO CREATE AN ACCOUNT JUST TO MAKE IT EASIER FOR YOU TO CONTINUE ENGAGING WITH THAT PROCESS OR TO SUBSCRIBE FOR THOSE UPDATES. UM, BUT YOU CAN SEE A LIST OF [00:35:01] ANY NEWSLETTER THAT YOU'D LIKE TO SIGN UP FOR IT'S PROJECT BY PROJECT. SO AGAIN, IF I'VE SIGNED UP ON THE BUDGET PAGE, I'LL HAVE THAT THERE, BUT THEN IF I GO INTO MY ACCOUNT, I'LL BE ABLE TO SEE OTHER NEWSLETTERS. NO, BUT I DON'T WANNA GO INTO THE ACCOUNT . SURE, YEAH. THAT'S SOMETHING I THINK WE COULD LOOK AT, UM, IN OUR, OUR NEXT PHASE TO SEE HOW WE MIGHT BETTER CONTROL THAT. BUT I GUESS WHAT I'M TRYING TO CONVEY IS IT'S PROJECT BY PROJECT, SO OH, OKAY. YOU'LL BE SIGNING UP FOR BUDGET. RIGHT. BUT IT'S NOT GONNA AUTOMATICALLY PUT YOU IN EVERY SINGLE NEWSLETTER. YOU'D HAVE TO MANUALLY DO THAT IF YOU'D LIKE TO. OKAY. AND SO THERE IS RIGHT NOW NO PAGE WHERE I COULD SEE THE LIST OF NEWSLETTERS I CAN SIGN UP FOR. WE CAN GET THAT TO YOU? YES. OKAY. UH, BUT IT'S NOT ONLINE RIGHT NOW. IT'S IN THE BACKEND. IS THAT RIGHT? YEAH, IT'S IN THE BACKEND. SO ONCE YOU'VE SIGNED UP AND SET UP YOUR ACCOUNT, I KNOW IT'S NOT EXACTLY IDEAL OF WHAT YOU'RE WANTING, I HEAR WHAT YOU'RE SAYING. AND YOU'D LIKE THAT TO BE A LITTLE BIT MORE INTUITIVE FOR THE USER. WELL, I, I THINK IT'S ALSO MORE APPEALING, RIGHT? IF I KNOW WHAT I CAN GET WHEN I SIGN UP, THEN, RIGHT? BECAUSE RIGHT NOW I, I'M LIKE, WELL, THERE'S A LOT OF INFORMATION HERE, SO WHY WOULD I NEED TO CREATE AN ACCOUNT? RIGHT? SO I'M, I'M NOT SURE, JUST BY LOOKING AT IT, I'M NOT SURE WHAT ADDITIONAL BENEFITS THERE ARE TO CREATING AN ACCOUNT. YOU'RE TELLING ME WHAT THEY ARE, BUT I JUST FOR SURE, IT'S NOT EASY TO, TO SEE. I THINK THAT'S A GREAT SUGGESTION. WE CAN UPDATE AT LEAST IN THE LANGUAGE ONLINE TO ENCOURAGE THOSE ACCOUNT SIGNUPS AND WHAT WE'LL DO WITH YOUR INFORMATION. UM, BUT YEAH, I'D STRESS IT'S THE EASE OF COMPLETING SURVEYS AND IT'S THE HOPE THAT YOU AS COUNCIL MEMBERS MIGHT IDENTIFY TOO, SOME RESIDENTS WHO ARE REALLY ENGAGED AND WANNA BE PART OF BOARDS AND COMMISSIONS. AND THAT'S THE END GOAL OF, OF US TO GET TO. BUT THANK YOU FOR THAT SUGGESTION. SUPER. OKAY. UM, THANK YOU FOR SAYING THANK YOU, LAURA. YOU'RE SO GRACIOUS. . UM, OKAY. UH, I DO, I I DO KINDA HAVE SOME FUNDAMENTAL QUESTIONS. SO, SO THIS ENGAGEMENT TEAM, THIS IS NEW FOR, FOR ME, UH, ANYWAY, UM, PRIOR TO THAT, THEY WERE A NEIGHBORHOOD OR THOSE POSITIONS, UH, OR SOME VERSION OF THEM WERE IN NEIGHBORHOOD AND HOUSING SERVICES, AND THAT WAS SHORTLY BEFORE THE PANDEMIC. AND THEN WE ALL KNOW THAT THE STAFF HAD TO END UP WORKING ON SOMETHING ELSE, RIGHT? THAT THE HOUSING ASSISTANCE PROGRAM PRIOR TO THAT, UM, WHEN I CAME ON COUNCIL IN 2017, THE COMPREHENSIVE PLAN HAD JUST BEEN APPROVED, UH, SA TOMORROW. AND THERE WAS, UH, A FEEDBACK FROM A LOT OF NEIGHBORHOOD ASSOCIATIONS ABOUT NO, UM, GENUINE, WHAT THEY FELT WAS A GENUINE, UH, FEEDBACK PROCESS, UH, OR ENGAGEMENT PROCESS WITH NEIGHBORHOODS. SO THOSE POSITIONS WERE CREATED, THEY REALLY NEVER GOT TO DO THAT IN N H S D. SO I'M, I'M WONDERING, UM, WHEN YOU TALK ABOUT YOU, YOU DID, I THINK ONE OF THE TITLES THAT ONE OF THE STAFF HAS IS, IS HAS NEIGHBORHOOD IN IT. SO I, I JUST WANNA MAKE SURE THAT WE'RE TRUE TO THAT ORIGINAL INTENT OF HIRING THAT TEAM AND OF THE WORD NEIGHBORHOOD IN THE TITLES. SO CAN YOU, SO I SEE THE WORK THAT YOU'RE DOING WITH THE REGISTRY, IT IS OF COURSE, EXTREMELY IMPORTANT WORK. UM, BUT IN TERMS OF HAVING, UH, A TWO-WAY DIALOGUE WITH NEIGHBORHOODS, IS THAT SOMETHING THAT YOU ANTICIPATE THAT YOUR TEAM WILL BE DOING? ABSOLUTELY. ABSOLUTELY. I THINK THAT'S THE, THAT'S ONE OF THE BIGGEST POINTS OF THIS IS TO HAVE THAT CONVERSATION, THAT TWO-WAY DIALOGUE. UM, AND ONE OF THE THINGS THAT ACTUALLY CAME UP, WE HAD A, AN OPEN HOUSE RECENTLY, AND WE INVITED ALL OF THE NEIGHBORHOODS THAT WERE ON OUR REGISTRY TO COME TO THE BOTANIC GARDEN AND MEET THE TEAM. AND, UH, ONE OF THE THINGS THAT CAME OUT OF THAT, THAT WE'RE ACTUALLY PURSUING IS A, UM, NEIGHBORHOOD ACADEMY 2.0 OR 2 2 0 1. THAT'S FOR THE PEOPLE THAT HAVE ALREADY GONE THROUGH THE BASICS AND WANT TO HAVE THAT CONVERSATION ABOUT THINGS THAT ARE HAPPENING IN THE COMMUNITY AND HOW WE CAN ALL WORK TOGETHER, MEANING NEIGHBORHOODS CAN LEARN FROM EACH OTHER BASED OFF OF EXPERIENCE THAT MIGHT NOT HAVE HAD AN OPPORTUNITY TO GET TOGETHER AND TALK ABOUT IT BEFORE. AND THEN WE CAN BRING IN CITY DEPARTMENTS AND THE RESOURCES THAT ARE ALREADY THERE FOR THAT CONVERSATION. OKAY. THANK YOU. UH, ANOTHER THING, IF YOU ARE DOING THIS, UH, GROUNDWORK WITH NEIGHBORHOODS, UM, THERE ARE THE NEIGHBORHOODS THAT ARE ALREADY ENGAGED AND WANNA HAVE A DIALOGUE. THEY WANT THEIR VOICE TO BE HEARD. IS EVERYTHING OKAY? OKAY. ALL RIGHT. I WAS LIKE, AM I AM, AM I OUTTA TIME? NO, I'M GOOD. UM, AND WANT THEIR VOICE TO BE HEARD. AND THEN THERE ARE NEIGHBORHOODS WHO, UH, DON'T HAVE A LOT OF AGENCY, RIGHT? THEY, THEY, UM, THEY MAY HAVE NEW BOARD MEMBERS. THEY DON'T KNOW HOW TO, SOME PLACES DON'T EVEN KNOW HOW TO CREATE THE, THE NEIGHBORHOOD INFRASTRUCTURE ITSELF. AND A LOT OF TIMES, AT LEAST IN OUR DISTRICT, THIS HAPPENS, OR, OR THEY HAVE LOW PARTICIPATION IN OUR DISTRICT. THIS HAPPENS IN THE AREAS THAT ARE, UM, MORE CHALLENGED, MORE MARGINALIZED, THAT HAVE A HIGHER, UM, ATLAS EQUITY SCORE. SO WHEN MY TEAM CAME IN, WE MADE A SPECIAL EFFORT TO FIND THOSE NEIGHBORHOODS AND, UH, WE ALWAYS HAD TO DO A LITTLE EXTRA WORK, RIGHT? TO MAKE SURE THAT PEOPLE [00:40:01] GOT OUT AND THEY KNEW WHAT THE CITY PROVIDED FOR THEM. UM, CAN YOU TELL ME HOW YOUR ACCOUNTING FOR THAT IN YOUR ENGAGEMENT WORK? ABSOLUTELY. I THINK THAT, AGAIN, THAT THIS IS A FUNDAMENTAL PIECE OF OUR ENGAGEMENT TEAM THAT MAKES IT IMPORTANT IS, IS UNDERSTANDING THAT DIFFERENT NEIGHBORHOODS, DIFFERENT GROUPS ARE IN DIFFERENT PLACES, AND HELPING CONNECT THEM WITH THE RESOURCES THAT ARE AVAILABLE. AND WE ARE GONNA DO THAT ALSO THROUGH WORKING WITH OUR COUNCIL OFFICES BECAUSE, YOU KNOW, BOOTS ON THE GROUND WHERE THOSE AREAS ARE, WHO THOSE PEOPLE ARE. AND SO IF WE CAN WORK TOGETHER TO, TO ALIGN EVERYONE, YOU KNOW, WE, WE WANNA BE OUT THERE IF THEY NEED US TO GO AND SPEAK, IF THEY NEED HELP REGISTERING IF THEY NEED HELP, THAT, THAT'S WHAT OUR TEAM IS HERE FOR. OKAY. AND I HAVE A LOT OF QUESTIONS, . UH, THE OTHER ONE IS, LOOK, WHEN WE GO OUT TO THE COMMUNITY, UM, WE'RE, WE'VE ALSO, WE BRING INFORMATION, WE BRING FLYERS, WE ALSO BRING OUR EARS, RIGHT? BECAUSE ONCE YOU'RE THERE, THAT'S THE OPPORTUNITY FOR SOMEBODY TO TELL YOU ABOUT SOMEONE WHO'S PARKING THEIR CAR ON A LAWN, UH, SOMEONE WHO HASN'T MOWED THEIR LAWN, OR THINGS THAT ARE FAR MORE, UM, COMPLICATED. AND SO WE HAVE A SYSTEM AND EVERY COUNCIL OFFICE DOES THIS, RIGHT? WHERE WE HAVE TO, WE CHANNEL THOSE CONCERNS BACK TO CITY STAFF AND WE TRY OUR VERY BEST TO ENSURE THAT IT GETS HANDLED AND CIRCLE BACK WITH THE CONSTITUENT. UM, WITH ALL THE FACE-TO-FACE CONTACT YOU'RE GOING TO HAVE WITH RESIDENTS, I WOULD NOT BE SURPRISED IF THAT ENDS UP BEING AN EXPECTATION WHEN PEOPLE SEE YOU. CAN YOU TELL ME A LITTLE LITTLE BIT ABOUT HOW YOU'RE HANDLING THAT RIGHT NOW? YES, ABSOLUTELY. AND I THINK THAT, AGAIN, WE ARE A RESOURCE AND WE ARE CONNECTING THEM EITHER DIRECTLY WITH THE DEPARTMENTS OR THE RESOURCES THAT WE KNOW OF. OR IF IT'S SOMETHING THAT THAT'S GONNA INVOLVE A LITTLE MORE WORK, WE'LL CONNECT THEM WITH THE COUNCIL OFFICES BECAUSE SOME OF THEM, UM, DON'T HAVE THAT RELATIONSHIP. SO IF WE CAN HELP CREATE THAT RELATIONSHIP BETWEEN OUR COUNCIL MEMBERS, THE NEIGHBORHOODS AND ENGAGEMENT IN THE CITY DEPARTMENTS, I THINK THAT, THAT, THAT'S THE DREAM. UM, OKAY. YOU GUYS CAN, CAN DISAGREE WITH ME ON THIS COUNCIL MEMBERS, BUT WE, I APPRECIATE YOU SENDING PEOPLE TO US BECAUSE WE WANNA MEET EVERY CONSTITUENT, RIGHT? UM, BUT AT THE END OF THE DAY, THE CONSTITUENT CASES THAT WE TAKE ON IS USUALLY BECAUSE, UM, SOMETHING DIDN'T GO RIGHT IN THE PROCESS. UM, SO I WE'RE SORT OF ON MANY CASES, WE ARE AN EXTENSION OF 3 1 1 OR WE ARE AN EXTENSION OF THE DEPARTMENT. SO I, MAYBE WE SHOULD TALK OFFLINE ABOUT HOW WE HANDLE THAT. UM, BECAUSE THAT'S, I MEAN, THAT'S WHY WE'RE ALWAYS FIGHTING FOR MORE STAFF BECAUSE, YOU KNOW, SOMETHING GOES WRONG AND WE HAVE TO PUT IN THE TIME TO, TO HANDLE THAT. AND IT'S NOT THAT WE DON'T LIKE HELPING PEOPLE, BUT IT'S REALLY A MEASURE, UM, A A BYPRODUCT OF SOME INEFFICIENCIES IN THE PROCESS. SO WHEN YOU SEND PEOPLE TO US TO GET THEIR CASES HANDLED, IF IT'S THAT TYPE OF CASE, UM, I THINK WE HAVE TO THINK ABOUT AN ALTERNATIVE. IF IT'S PEOPLE WHO WANT A POLICY CHANGE, LIKE THAT'S WHAT, YOU KNOW, THAT'S WHAT WE'RE HERE TO, TO DO. SO OBVIOUSLY WE, WE COULD TALK TO THEM ABOUT THAT. UM, BUT I, LET'S JUST THINK ABOUT THAT, UM, A LITTLE BIT MORE. AND THEN, UM, ARE THERE ANY MORE COMMENTS FROM NO. OKAY. FINALLY, I'LL, I'LL FINALLY. I'LL, I'LL JUST SAY, UM, I SEE A LOT OF EXCITEMENT IN YOUR TEAM AND I THINK THAT'S GREAT, UM, UH, TO GO OUT THERE AND TALK TO PEOPLE. BUT IS, WOULD YOU SAY THIS IS A, UM, SORT OF A PUBLIC INFORMATION TYPE OF WORK WHERE YOU'RE PROVIDING THE INFORMATION? OR ARE WE ACTUALLY THERE TO, UM, FOR THE TWO-WAY DIALOGUE? 'CAUSE THAT'S A LOT MORE COMPLICATED. ALRIGHT, SO I, I RAN A PUBLIC INFORMATION DEPARTMENT WHERE WE HAD THE PHONES, UM, AND WE JUST GIVE INFORMATION, RIGHT? WE HAVE THE EMAIL BLAST, WE SHOW UP AND WE GIVE OUT MATERIALS. AND THEN I RAN A, A COMMUNITY RELATIONS DEPARTMENT, AND THAT'S REALLY WHERE WE SERVED KIND OF AS OMBUDS PEOPLE FOR CONCERNS THAT THAT FOLKS HAD. AND THAT'S A LOT MORE, A LOT MORE INVOLVED. SO ARE, I GUESS, ARE YOU DOING BOTH OF THOSE THINGS? AGAIN, WE'RE THE BRIDGE AND THAT TWO-WAY CONVERSATION IS VERY IMPORTANT. WE'RE NOT JUST OUT THERE GIVING WHAT WE'RE ALSO RECEIVING MM-HMM. . AND WHEN YOU SPOKE ABOUT, YOU KNOW, IF THERE'S, IF WE CAN QUICKLY ANSWER A QUESTION WITHOUT HAVING TO SEND IT TO THE COUNCIL OFFICE. YEAH, YEAH. IT'S SOMETHING LIKE, UM, LET'S SAY A CODE VIOLATION OR THEY HAVE QUESTIONS ABOUT THEIR NEIGHBOR THAT, UH, YOU KNOW, THERE'S A VACANT LOT NEXT TO THEM AND THEY DON'T KNOW WHAT TO DO ABOUT IT, AND PEOPLE ARE ILLEGAL DUMPING. WE CAN SEND THAT TO 3 1 1. YOU KNOW, WE, WE, WE KNOW WHO DOES WHAT IN THE, IN THE CITY AND WE'RE HAPPY TO KIND OF TAKE THAT OFF AND, AND TAKE CARE OF IT INTERNALLY AS WELL. BUT WHEN IT IS MORE COMPLICATED, WE DO WANNA MAKE SURE THAT THE COUNCIL MEMBERS KNOW WHAT'S HAPPENING IN THEIR COMMUNITIES AND SAY, SO I THINK THAT THAT'S WHERE WE ALL KIND OF WORK TOGETHER. AND, [00:45:01] UH, AS FAR AS THE ENGAGEMENT IS CONCERNED, ENGAGEMENT IS VERY MUCH US NOT ONLY SHARING, BUT ALSO LISTENING AND RECEIVING AND, AND FOLLOWING UP WITH IT AS WELL, BECAUSE WE DO WANT IT TO BE A COMPLETE CYCLE. OKAY. UM, THANK YOU VERY MUCH FOR EXPLAINING, UH, FOR EXPLAINING THAT PROCESS. AND THEN FINALLY IT, AGAIN, THIS IS A NEW DEPARTMENT, UM, A NEW AREA, UH, IN, IN THIS FORM. IF YOU HAD TO EXPLAIN TO THE COUNCIL WHAT YOUR THREE LIKE GOALS ARE FOR THIS DEPARTMENT, WHAT, YOU KNOW, MAYBE IN THE FIRST YEAR OF EXISTENCE, UM, WHAT WOULD THAT BE? AND THEN YOUR OVERALL MISSION FOR, FOR THAT DEPARTMENT. WHAT, SO I'M STILL TRYING TO UNDERSTAND IT, SO THIS COULD BE VERY HELPFUL FOR ME. I LOVE THAT YOU'RE ASKING THIS AS WELL, BECAUSE INTERNALLY OUR TEAM HAS BEEN TALKING ABOUT THAT, YOU KNOW, THE SAME BOTH INTERNALLY OF WHO WE ARE AND WHAT WE DO AND THE SERVICES AND THE TOOLS THAT WE HAVE AND WHAT WE PROVIDE BOTH, YOU KNOW, TO OUR COUNCIL OFFICES, TO THE DIFFERENT DEPARTMENTS, BUT THEN ALSO TO THE COMMUNITY. SO I THINK, UM, STEP NUMBER ONE FOR US IS ESTABLISHING TRUST AND BEING THAT THE OFFERING CLEAR, CONCISE, AND CONSISTENT COMMUNICATION IS VERY IMPORTANT TO US BECAUSE WE KNOW THAT THAT'S HOW WE ESTABLISH TRUST, BOTH INTERNALLY WITH OUR COUNCIL OFFICES, WITH THE DEPARTMENTS, BUT ALSO WITH THE COMMUNITY. THAT'S THE MISSION, OR SORRY, ARE THE GOALS. SO OFFERING CLEAR, CONCISE AND CONSISTENT COMMUNICATION, YES. BUT ALSO LISTENING AND, AND BEING INVOLVED IN THAT ENGAGEMENT. OKAY. THANK YOU VERY MUCH, UM, ALL OF YOU FOR BEING HERE AND FOR YOUR PRESENTATION. UM, IF THERE ARE NO MORE COMMENTS, THEN WE'LL GO AHEAD AND WRAP IT UP. YEP. ALRIGHT, THANK YOU VERY MUCH. UM, CLERK, WE'LL MOVE ON TO THE NEXT ITEM. ITEM NUMBER THREE IS A BRIEFING ON THE SOLID WASTE MANAGEMENT DEPARTMENT'S COMMUNITY COMMUNITY ENGAGEMENT EFFORTS FOR THE UPCOMING ROUTE, ROUTE, BALANCE, REBALANCING, AND PROPOSED SUCCESS MEASURES. OKAY. UH, FOR THOSE OF YOU THAT MAY NOT RECOGNIZE ME, THIS IS MY NO SHAVE NOVEMBER. UH, LOOK. I'M DAVID NEWMAN, I'M THE DIRECTOR OF THE SOLID WASTE MANAGEMENT DEPARTMENT, AND I'M GOING TO TALK TO YOU ABOUT THE REBALANCING, UH, EFFORT, WHICH IS RIGHT NOW UNDERWAY. WE'RE IN DAY TWO OF THAT. I'M ALSO GOING TO TALK ABOUT OUR OPEN HOUSES THAT WE RECENTLY HAVE. SO IT'S TWO DIFFERENT BUT VERY RELATED, UH, THINGS THAT, UM, UH, COVER SOME OF THE SAME TOPICS HERE. BUT REAL QUICK, THE ROUTE REBALANCING. UM, HOPEFULLY YOU KNOW ABOUT THIS ALREADY. UH, WE NEEDED TO CHANGE UP ALL OF OUR ROUTES. THERE'S ABOUT 700 OF THEM BECAUSE THEY'VE GROWN, UH, DISPROPORTIONATE, UH, AND OUR CUSTOMERS ARE PRODUCING MORE GARBAGE. SO WE HAD TO REDO ALL OF THEM. THERE'S NO SERVICE CHANGE. UH, ONLY THE DAY OF COLLECTION IS THE CHANGE. SO THAT IS WHAT WE NEEDED TO COMMUNICATE TO OUR CUSTOMERS IS THEIR NEW DAY OF COLLECTION. FOR THOSE THAT HAD A A DAY CHANGE, THE OPEN HOUSE WAS AN IDEA THAT WE HAD WHERE WE WANTED OUR CUSTOMERS TO COME MEET US, UH, COME SEE WHAT WE DO. UM, AND, UH, AND MAYBE IF THEY GOT TO KNOW US AND GOT TO UNDERSTAND WHAT WE DO, THEN THEY WOULD PERHAPS BE ADVOCATES FOR OUR PROGRAM. SO THAT WAS THE INTENT. BUT WE ALSO DECIDED THAT WITH THE DAY CHANGES, WE HAD AN OPPORTUNITY TO TALK ABOUT THAT AS WELL. SO WE HAD VIGNETTES OF HOW TO RECYCLE. WE HAD VIGNETTES ABOUT, UH, DAY CHANGES, ET CETERA. SO THAT'S THE OPEN HOUSE. BUT, UH, FIRST HOW DID WE NOTIFY OUR CUSTOMERS? AND WE HAVE ABOUT 370,000 CUSTOMERS OF THAT NUMBER. ABOUT 330,000 HAD A DAY CHANGE. SO THE PRIMARY METHOD WAS A POSTCARD. AND THIS IS AN EXAMPLE OF THE POSTCARD THAT WENT OUT. UH, AND THIS WENT OUT TO ALL 370,000 CUSTOMERS. AND IT SAID, YOUR DAY IS CHANGING, UH, TO THIS. AND WE LEARNED A LESSON WHEN WE SENT IT OUT ON OCTOBER 3RD, BECAUSE WE SENT IT OUT TO CUSTOMERS THAT DID NOT HAVE A DAY CHANGE. SO THEY SAW THAT IT WAS A EXACTLY THE SAME AS THEIR CURRENT DAY. AND WE DECIDED THAT WHEN WE SENT THE POSTCARD OUT THE SECOND TIME, WE WOULD NOT SEND IT TO THOSE CUSTOMERS, INCLUDING ERIC WALSH, WHO ASKED DAVID MCCARRY, WHY DID Y'ALL DO THAT? AND I HAD ALREADY TOLD DAVID, WELL, WE FIGURED THAT IF WE DIDN'T SEND A POSTCARD, THEY MAY BE WONDERING, WHERE'S MY POSTCARD? WHAT'S MY DAY CHANGE IN THE FUTURE, [00:50:01] WE'LL DO IT DIFFERENTLY. WE'LL HAVE A DIFFERENT POSTCARD THAT SAYS YOUR DAY IS NOT CHANGING. THAT'S A PRETTY EASY FIX. SO BY THE WAY, I HOPE NOT TO EVER DO THIS EVER AGAIN, BUT SOME OF THE FOLKS BEHIND ME, THEY MAY DO IT. UH, WE DID SEND THAT POSTCARD OUT A SECOND TIME LATER IN THE MONTH, WE ALSO TRIED PUTTING, UH, STICKERS ON CARTS. THIS IS, UH, AN EXAMPLE OF THE STICKER. WE PUT IT ON 24,000 CARTS. WE WANTED TO SEE, FIRST OF ALL IF WE COULD DO IT. UH, AND WE DID. IT TOOK, UH, IT TOOK AN EFFORT AND IT WAS A MUCH MORE EXPENSIVE EFFORT, AS YOU CAN IMAGINE, VERSUS POSTCARDS. UH, I DON'T KNOW AT THIS POINT IF WE HAVE BETTER SUCCESS, UH, BUT I WILL TALK ABOUT THE SUCCESS MEASURES IN JUST A MINUTE. UH, BUT WE DID DO IT. WE WERE ABLE TO DO IT. UH, IT'S CERTAINLY AN OPTION FOR US IN THE FUTURE. PERSONALLY, IF SOMETHING STUCK ON MY GARBAGE CART, I PROBABLY WOULD RIP IT OFF AND THROW IT IN THE GARBAGE AND MAYBE NOT USE THAT QR CODE. SO THAT WAS, WAS MY, MY BIGGEST CONCERN WITH THAT. WE DID A LOT OF DIGITAL MESSAGING. UH, WE DID ADVERTISING ON SOCIAL MEDIA ON OUR WEBSITE. UH, I'M GONNA SKIP A BULLET TO DESCRIBE THAT. 366,000 ADDRESSES WITH 931,000 CUSTOMER DEVICES. UH, THIS WAS A SERVICE THAT'S A LITTLE BIG BROTHER-ISH, BUT IT SENDS AN ADVERTISEMENT TO YOU BASED ON WHAT YOU'RE, YOU'RE LOOKING AT ON THE INTERNET. OKAY, THEY SAID I SAID THAT CORRECTLY. NOW, BACK UP TO THE TEXT MESSAGES WITH C P S ENERGY. THIS WAS SOMETHING NEW FOR US. UM, PLEASE KNOW THAT OUR BILLING AGENT IS C P SS ENERGY. SO WE, WE, UM, UH, C P S SENDS OUT THE SOLID WASTE BILLS ON OUR BEHALF. UH, MANY PEOPLE HAVE SIGNED UP THROUGH C P S ENERGY TO RECEIVE TEXT MESSAGES. AND IT WAS ABOUT, IT'S ABOUT 330,000 OF OUR CUSTOMERS OUT OF THAT 370,000 I MENTIONED EARLIER. SO IT'S A PRETTY BIG CHUNK OF OUR CUSTOMERS. UH, AND WE SENT THEM A TEXT, TEXT MESSAGE. UH, THE FIRST ONE WE SENT WAS ON FRIDAY. UH, IT DIRECTED THEM TO THE CITY'S WEBSITE, AND FROM THERE IT SLOWED DOWN TO THE POINT WHERE IT WAS PRETTY MUCH UNUSABLE ON FRIDAY. SO WE LEARNED A LESSON THERE. UH, WE THOUGHT WE HAD IT FIXED. AND SO SUNDAY, THE A, A SLIGHTLY DIFFERENT TEXT MESSAGE WAS SENT OUT. UH, WE STILL HAD A BIT OF A GLITCH, BUT WITHIN A COUPLE OF HOURS IT WAS FINALLY WORKING. UH, WE LEARNED A LESSON THERE AS WELL. SO IF WE EVER DO NEED TO SEND TEXT MESSAGES THROUGH C P C P SS ENERGY, WE WILL DO THAT DIFFERENTLY. AND WHILE I'M ON THE SUBJECT AND BECAUSE THERE WERE SOME QUESTIONS ABOUT, UH, CREATING DATABASES WE ARE SENDING OUT, YOU MAY HAVE ALREADY RECEIVED IT, OUR HOLIDAY FLYER AND IT TALKS ABOUT WHAT THE COLLECTION DAYS WILL BE DURING THE HOLIDAYS AND THEY MAY SLIDE FOR THANKSGIVING, CHRISTMAS, ET CETERA. UH, WE HAVE A QR CODE ON THAT POSTCARD THAT WE'RE SENDING TO OUR CUSTOMERS THAT IF THEY WOULD LIKE TO RECEIVE DIGITAL INFORMATION FROM US, THAT THEY WOULD GO ON AND CLICK THAT ON. SO WE ARE ATTEMPTING TO CREATE A DATABASE OF OUR CUSTOMERS SPECIFICALLY FOR SOLID WASTE, NOT A SEPARATE. AND ASIDE FROM C P S ENERGY, SO WE GOT SOME EARNED MEDIA. THERE WERE SEVERAL NEWS STATIONS THAT DID STORIES ABOUT OUR COLLECTION DAY CHANGE. SO ONTO THE OPEN HOUSE. THIS WAS A LOT OF FUN FOR US. WE HAD NO IDEA WHAT IT WOULD BE LIKE. UH, IN FACT, UH, I THOUGHT THE OVER UNDER WOULD BE FIVE PEOPLE SHOWING UP, BUT WE HAD WELL OVER A HUNDRED. I WAS REALLY HAPPY ABOUT THAT. AND, UH, THEY WERE ONLY FOR A COUPLE OF HOURS ON SATURDAY MORNINGS IN OCTOBER. UM, THIS WAS THE FLYER THAT WE PUT OUT, UH, WITH, UM, UH, AT, AT BULKY DROP-OFFS AND DIAL A TRAILERS AND A, AND A FEW OTHER LOCATIONS. AND, UH, IT WAS A LOT OF FUN FOR US. UH, WE DID ADVERTISE IT. WE DID A LITTLE TV RADIO. UH, MY MOM THOUGHT I LOOKED VERY HANDSOME OVER THERE ON THAT SPOT, IF YOU SAW IT. UH, I DON'T REALLY LIKE LOOKING AT MYSELF, SO I WILL MOVE RIGHT ALONG TO SOCIAL MEDIA, UH, WHERE WE DID SOME ADVERTISING THERE AND A FEW PICTURES. UM, WE HAD AT LEAST A HUNDRED PEOPLE SHOW UP. SOME PEOPLE CAME TO ALL OF THE EVENTS, UH, QUICKLY. THE FIRST ONE, UM, WE FOUND OUT THAT THERE WERE A LOT OF KIDS THAT LOVE GARBAGE TRUCKS. THEY SHOWED UP IN THEIR GARBAGE TRUCK SHIRTS. AND SO WE IMMEDIATELY STARTED STICKING KIDS IN THE GARBAGE TRUCK AND SAYING, HONK THE HORN. AND I'M A LITTLE HARD OF HEARING NOW FROM IT, BUT IT WAS SO MUCH FUN [00:55:01] AND WE ALL HAD A, A GREAT TIME. AND SOME OF THOSE KIDS CAME BACK AND THEIR PARENTS BROUGHT THEM. UH, 'CAUSE SOME THOUGHT THEY WANTED TO GET IN IT THE FIRST TIME, BUT WERE A LITTLE NERVOUS. SO LATER ON, UH, WE'RE GROOMING THEM TO BE GARBAGE TRUCK DRIVERS, BY THE WAY. UH, OKAY, SO HOW DID WE DO? UM, I TALKED A LITTLE BIT ABOUT WHAT HAPPENED WITH THE TEXT MESSAGING RIGHT NOW, SINCE THIS IS DAY TWO, A LOT OF THE INFORMATION THAT WE HAVE IS ANECDOTAL. AND THE NUMBER ONE THING I WANT TO POINT OUT IS OUR SET OUT PERCENTAGE IN SOME NEIGHBORHOODS, UH, WHERE THEY HAD COLLECTION ON SATURDAY, THE SET OUT WAS NOT GREAT, UH, BUT IN OTHER AREAS WHERE, WHERE THEY HAD DID NOT HAVE GARBAGE COLLECTION FOR SEVERAL DAYS, THE SET OUT WAS VERY GOOD TODAY. UM, AND, AND, AND THE FLIP FLOP WAS, WAS TRUE AS WELL. THE REVERSE OF THAT IS TRUE AS WELL WHERE THEY CHANGED THE DAY. SO IF, IF MONDAY WAS THE OLD COLLECTION DAY AND IT HAD BEEN MOVED, WE DROVE THROUGH THOSE AREAS AS WELL AND WE SAW VERY FEW CARTS OUT. THAT WAS A VERY GOOD SIGN. WE DID HAVE SPIKES, UH, AS YOU WOULD IMAGINE, CALLS INTO 3 1 1 CALLS INTO THE SOLID WASTE DEPARTMENT, UM, ON AN AVERAGE MONDAY FOR THE PAST FIVE WEEKS. 3 1 1 RECEIVES ABOUT 3000 CALLS, TOTAL CALLS, SOLID WASTE CODE, WHATEVER. UH, YESTERDAY THEY RECEIVED 4,935. UM, THAT'S A LOT. AND UH, I THINK ON ONE HAND THAT'S GOOD THAT PEOPLE ARE CALLING AND THEY'RE CALLING ON THE DAY OF THE CHANGE. UM, I WOULD HOPE THAT THEY WOULD'VE RECEIVED THE INFORMATION EARLIER THAN THAT. BUT WE GOT TO THEM. THEY WERE ANSWERED. SOME OF THOSE CAME TO OUR DEPARTMENT AND A LOT OF QUESTIONS ARE, WHY ARE YOU DOING THIS? UH, WE TOLD THEM, UH, A LOT OF THE QUESTIONS WERE WHEN IS MY COLLECTION DAY. AND WE TOLD THEM THAT AND THAT WAS GOOD. UM, WE DID HAVE SOME CALLS I FOUND THIS IRONIC OF, OF I DIDN'T HEAR ABOUT IT. AND SO OUR STAFF, AND I'M SURE 3 1, 1 STAFF TOO SAID VERY POLITELY, WELL, THIS IS THE DAY CHANGE, SO WE'RE ALL GOOD. UM, AND I HAVE LOTS OF OTHER NUMBERS AND I HAVE SOME STAFF HERE TO ANSWER QUESTIONS, BUT, UH, WE ARE RIGHT IN THE MIDDLE, SO HOW WELL WE'RE DOING WITH IT. MAYBE I SHOULD STOP TALKING AND ASK YOU, UH, BECAUSE A NUMBER OF YOU HAD YOUR DAYS CHANGED. SO, UH, I AM HERE FOR, FOR ANY QUESTIONS YOU MAY HAVE. THANK YOU. DAVID. I THINK YOU AND YOUR TEAM DID A TREMENDOUS JOB WITH THE CHANGE AND COMMUNICATING THAT AND UH, AND I THINK YOU GUYS ALWAYS DO A STUPENDOUS JOB OF COMMUNICATION. I'M, I'M WONDERING, DO YOU GUYS HAVE THE PLAYBOOK THAT SHOULD BE SHARED WITH, WITH THE OTHER? I'M, AND I'M SURE YOU HAVE A LOT TO DO WITH IT BECAUSE YOU WERE THE PREVIOUS DIRECTOR. DEFINITELY. BUT IS, IS THERE A SOLID WASTE PLAYBOOK ABOUT, YOU KNOW, HOW YOU COMMUNICATE WITH FOLKS, UH, WHAT YOUR MEDIA STRATEGIES ARE, HOW YOU DO THE EARNED, UH, MEDIA AND GET THE PSSAS? UM, IS, IS THAT SOMETHING THAT YOU HAVE DOCUMENTED THAT YOU CAN SHARE? NOT WITH ME, BUT WITH THE OTHER DEPARTMENTS. LET ME START BY SAYING WE'VE GOT SOME VERY GOOD PEOPLE, AND YOU'VE HEARD HIS NAME BEFORE MARCUS LEE. HE, HE IS OUR, OUR MANAGER AND SABRINA RAPOSO, WHO'S THE ASSISTANT, AND THEY DO A FANTASTIC JOB FOR US. ALL, ALL OF OUR STAFF THAT ARE ENGAGED IN THAT DO, DO WE HAVE A PLAYBOOK? I'M GONNA DEFER TO JOSEPHINE VALENCIA, OUR DEPUTY DIRECTOR. IS IT ALL RIGHT HERE, JOSEPHINE? IT'S NOT IN, IT'S NOT IN WRITING. BUT MARCUS AS, UH, NEWMAN SAID, DOES A FABULOUS JOB. AND WHAT HE DOES, IT'S, IT IS UP IN HIS HEAD, BUT HE COLLABORATES WITH OTHER DEPARTMENTS. SO HE, YOU KNOW, HE NETWORKS, ESPECIALLY WITH ANIMAL CARE AND SUSTAINABILITY AND OTHER DEPARTMENTS CALL HIM AND GET IDEAS AND GET HIS CONTACTS ALSO. SO WE ARE HAPPY TO SHARE WHAT WE HAVE LEARNED WITH OTHER, WITH OTHER DEPARTMENTS. OKAY, SUPER. THANK YOU. WELL, UM, I THOUGHT THE OPEN HOUSES WERE A GREAT IDEA. UM, I THOUGHT I HAD THEM ON MY CALENDAR, BUT APPARENTLY NOT BECAUSE I DID NOT SHOW UP AT THE OPEN HOUSES. SO I'M SORRY TO MISS THEM, BUT SOUNDS LIKE IT WAS A GREAT, GREAT TIME. WE'RE GONNA DO 'EM AGAIN. UM, OKAY. I SEE COUNCILWOMAN WITH SOME, WITH SOME COMMENTS. YES. OKAY. YEAH, SO MY DAY DID CHANGE, UM, WHICH IT WAS CONFUSING 'CAUSE TUESDAY WAS MY GARBAGE COLLECTION AND NOW IT'S MY ORGANIC AND RECYCLE. AND FRIDAY WAS MY, MY ORGANIC AND RECYCLE. BUT NOW IT'S THURSDAY, SO I'VE GOT IT DOWN [01:00:01] AND WE WILL BE DOING A DIAL A TRAILER ON SATURDAY AND WE WILL BE TALKING TO THE RESIDENTS 'CAUSE IT'S THE SOUTHEAST COORDINATE THAT'S IMPACTED ABOUT THE CHANGES. UM, I WOULD LIKE STICKERS THAT SAY ON THE, ON THE CARDS THAT SAYS, YOU KNOW, TUESDAY, THURSDAY. BUT WE CAN TALK ABOUT THAT LATER. I THINK YOU DID A GOOD JOB. THANK YOU FOR ACKNOWLEDGING, UM, I DID TRY AND GO ON THE WEBSITE JUST TO CONFIRM THAT MY DATES WERE CHANGING AND I, I GOT STUCK LIKE OTHERS. BUT I THINK YOU DID A GOOD JOB IN MAKING SURE THAT WE TRY TO GET THE MESSAGE OUT. I THINK IT'S JUST GONNA TAKE A MATTER OF, UM, HABITS OF WHEN PEOPLE PUT IT OUT, WHAT NIGHT TO GO THERE AND THEN I'LL, I'LL START LOOKING AROUND AND ASK MY NEIGHBORHOOD ASSOCIATIONS. 'CAUSE A LOT OF PEOPLE PUT 'EM OUT THE NIGHT BEFORE THAT, MAYBE GIVE PEOPLE A CALL TO, TO REMIND THEM IT'S NOT, IT'S NOT THE GARBAGE TODAY, IT'S THE, THE RECYCLE. 'CAUSE THAT TU THAT TUESDAY'S GONNA GET A LOT OF THAT THAT TUESDAY CHANGE IS GONNA GET A LOT OF US, I THINK. BUT WE, WE CAN MAKE IT. SO, YOU KNOW, AGAIN, I JUST WANNA STATE THAT MY CONS, I DON'T WANT TO COME BACK AND GET A RATE INCREASE. SO WHATEVER WE CAN DO TO PUT THAT FURTHER DOWN THE ROAD. AND I THINK THAT'S GONNA BE MY MESSAGE. ONE IS THE GROWTH AND ALSO TO MAKE SURE THAT WE, UM, PUSH THAT RATE INCREASE FURTHER DOWN THE ROAD AND ALSO LOOK AT RIGHT, RIGHT SIZING OUR CANS FOR, UH, FOR WHAT WE NEED. 'CAUSE I THINK THERE'S SOME PEOPLE THAT CAN GO LOWER, SOME PEOPLE THAT MAY NEED TO GO HIGHER. AND, UM, AND OF COURSE WE NEED TO RECYCLE MORE. SO THANK YOU SO MUCH FOR, UM, ALL YOUR HARD WORK AND, UM, LET'S JUST MAKE SURE THAT WE CONTINUE TO GET THE MESSAGE OUT. AND IF YOU COULD, AGAIN, SEND THAT INFORMATION ABOUT THE HOLIDAY SCHEDULE TO, UH, MY DISTRICT OFFICE AND A REMINDER TO ALL OF US BECAUSE IT'S KIND OF HARD TO BELIEVE THE HOLIDAYS ARE RIGHT. IT SURE IS RIGHT AROUND THE CORNER. SO THANK YOU. THANK YOU COUNCILWOMAN. COUNCILMAN CASTILLO. THANK YOU CHAIR. THANK YOU DAVID FOR THE PRESENTATION. YOU AND YOUR TEAM ARE DOING AN EXCELLENT JOB WITH OUTREACH. UM, THIS MORNING WHEN YA'S PRESS RELEASE WENT OUT, I FORWARDED IT TO OUR COMMS DIRECTOR, DIRECTOR AMAD. AND I WAS LIKE, WHEN THERE ARE INFOGRAPHICS OUT, LET'S RESHARE THAT RIGHT FROM THEIR SOCIAL MEDIA PAGE, UH, KNOWING THAT YOU ALREADY DO AN EXCELLENT JOB AND WE DON'T NEED TO MAKE OUR OWN INFOGRAPHIC BECAUSE YOU ALL GOT THAT DOWN EVERY TIME. UM, MY DAYS DID CHANGE AND IT WAS HILARIOUS BECAUSE WE WERE THE ONLY HOUSE ON THE BLOCK THAT DIDN'T PUT OUT OUR RECYCLING THINGS. AND I HAD THE POSTCARD ON THE REFRIGERATOR. SO LIKE I TOLD MY HUSBAND LIKE, IT'S ON THE FRIDGE. LIKE THIS IS, THEY CHANGED IT TO TODAY . SO IT, IT WAS JUST INTERESTING THAT ON THE WHOLE BLOCK IT WAS JUST US, YOU KNOW, , DESPITE SHOULD HAVE DONE THIS PRESENTATION BEFORE THE CHANGE, BUT THEY'RE WATCHING YOU, SO. YES. YES. AND WE HAD THE, THE POSTCARD ON THE FRIDGE, SO LIKE, YOU ALL DID AN EXCELLENT JOB. WE SAVED IT. I KNEW IT WAS A NEW DAY, BUT MY HUSBAND DIDN'T . UM, BUT, UH, WITH THAT, UH, I, I THINK IT IS A GREAT IDEA. I DON'T KNOW IF FOR THE HOLIDAYS, I KNOW Y'ALL ALWAYS SEND OUT THAT POSTCARD, UM, BUT IF YOU'ALL ALREADY HAVE THOSE DATES DRAFTED, IT'D BE HELPFUL IF YOU CAN SHARE WITH OUR OFFICE SO THAT WAY WE CAN HAVE IT PREPARED FOR OUR, UH, NOVEMBER AND, UH, OUR DECEMBER RATHER NEWSLETTERS. WE WILL SEND IT TO Y'ALL. YEAH. AWESOME. THANK YOU. THOSE ARE ALL MY COMMENTS. THANK YOU CHAIR, COUNCILMAN. THANK YOU. ALL I'LL SAY IS, UH, SO MY DAYS DID NOT CHANGE. WONDERFUL, WONDERFUL FOR ME, I SUPPOSE. UH, BUT YOU GUYS DID DO A WONDERFUL JOB OF COMMUNICATING, UM, UH, LIKE COUNCIL CASTILLO SAYS YOU GUYS DO AN AMAZING JOB WITH YOUR, UM, OUTREACH AND COMMUNICATION SPECIFICALLY, UH, DIGITAL. UM, NOT EVERYBODY HAS THAT TO THEIR CREDIT , NOT EVERYBODY IS NOT EVERYBODY INCLUDING MYSELF, RIGHT? WE ALL, WE ALL HAVE OUR, UM, OUR BLIND SPOTS, BUT I THINK THAT'S ONE THAT YOU GUYS ARE CONSISTENTLY GOOD AT. SO KEEP IT UP AND FIND OTHER, FIND OTHER WAYS IN ADDITION THAT YOU CAN EXCEL. SO THANK YOU. UM, IT, THANK YOU AGAIN TO, UH, THE SOLID WASTE DEPARTMENT. JUST, UH, A QUICK QUESTION. UM, YOU MENTIONED THAT C P S DOES YOUR, YOUR BILLING, UM, I DON'T KNOW IF WE'VE TALKED ABOUT HOW DID THE MORATORIUM ON C P S SHUTOFFS AND OR PEOPLE WHO ARE GETTING SHUT OFF NOW AFFECT, UH, THEIR SOLID WASTE SERVICE, IF AT ALL? UH, IT, IT DID NOT AFFECT THE SERVICE. UH, WE, OUR SERVICE HAS, UH, HAS BEEN CONSISTENT, UH, THROUGHOUT, BUT YOU'RE ASKING PERHAPS HOW THE REVENUE, RIGHT? SO IF I AM, IF I'M BEHIND ON, ON MY CCP S BILL FOR LET'S SAY THREE MONTHS, WHAT DOES, HOW DOES SOLID WASTE OKAY. HANDLE THAT MM-HMM. . SO WE PAY C P SS, UH, FOR THE, THE, THE, THE, THE, THE ADMINISTRATIVE FEE TO DO ALL THIS. IN ADDITION TO THAT, WE PAY THEM FOR A BAD [01:05:01] DEBT FEE IN A, IN A NORMAL YEAR. AND WE KINDA LOOKED BACKWARDS TO, TO SEE WHAT IT WOULD BE MOVING FORWARD. UM, THAT WAS, UH, SUBSTANTIALLY MORE, UH, WITH THE THROUGH COVID. UH, BUT THAT BEING SAID, THE WAY IT WORKS, THE WAY I UNDERSTAND IT IS THAT, IS THAT THEY PAY US FIRST, US BEING THE SOLID WASTE DEPARTMENT, IT BECOMES, UH, YOU CAN'T, YOU'RE NOT GOING TO SEE A DIFFERENCE AFTER THAT. IT'S, UH, IT IS NOW A C P S EXPENSE AND C P S IS, IS BILLING THE CUSTOMER FOR THAT EXPENSE, IF THAT MAKES SENSE. THEY'VE ALREADY PAID IT TO SOLID WASTE. SO THE CUSTOMER WOULD OWE C P S. I DON'T KNOW IF, I DON'T THINK I HELPED EXPLAIN THAT, BUT I, THE BOTTOM LINE IS, IT, IT'S, IT DIDN'T AFFECT US, ALRIGHT? AND IT DOESN'T AFFECT SERVICE. SO EVEN IF I CONTINUE TO BE BEHIND ON C P S AND AT SOME POINT THEY SHUT OFF MY ELECTRICITY, WILL YOU STILL COME COLLECT MY GARBAGE? ABSOLUTELY. WE'RE, WE'RE, WE'RE COLLECTING, UM, NOW A YEAR AGO AND MY YEARS ARE GETTING A LITTLE OFF, BUT DURING THAT PERIOD WHERE THERE WAS A MORATORIUM, WE DID PAY THEM SUBSTANTIALLY MORE THAN WHAT, THAN WHAT WE NORMALLY WOULD FOR BAD, BAD DEBT. AND WE WORKED THAT OUT WITH C P S AND THE FINANCE DEPARTMENT. BUT THE BOTTOM LINE IS THAT, UM, IF WE ARE BILLING 370,000 CUSTOMERS, $28 A MONTH, UH, THAT IS THE REVENUE THAT COMES BACK TO US. AND SO IT DOESN'T, THAT RARELY FLUCTUATES MORE THAN JUST A VERY INCREMENTAL, VERY SMALL AMOUNT. SURE. ALRIGHT, WELL THANK YOU VERY MUCH. MM-HMM. , UH, WELL THANK YOU. SOLID WASTE. THAT'S OUR SECOND AND LAST ITEM FOR TODAY. AND, UH, WE ARE NOT GONNA HAVE A SECOND COMMITTEE MEETING THIS MONTH BECAUSE THAT WILL BE ON THANKSGIVING AND EVERYONE HAS PLANS. PROBABLY. IF YOU DON'T, YOU CAN COME TO MY HOUSE. IT'S OKAY. UH, BUT OUR NEXT MEETING IS DECEMBER 13TH AND THAT WILL BE OUR LAST MEETING OF THE YEAR. UM, AND IT WILL BEGIN AT 9:00 AM OKAY. SO WE'LL SEE YOU THEN. * This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.