[00:00:03]
WE'RE GONNA GO AHEAD AND GET STARTED.
WELCOME TO THE PLANNING AND COMMUNITY DEVELOPMENT COMMITTEE MEETING FOR THURSDAY, MAY THE 25TH, AND WE'LL GET STARTED WITH ROLL CALL.
[Approval of Minutes ]
THE APPROVAL OF MINUTES FROM APRIL THE 27TH, 2023 FOR THE PLAN COMMITTEE, DEVELOPMENT COMMITTEE.I'LL ENTERTAIN A MOTION TO APPROVE.
SECONDED THERE'S A MOTION AND A SECOND.
ANY AGAINST? UH, NO OPPOSITION.
WE WILL MOVE ON TO ITEM NUMBER TWO, WHICH IS BRIEFING APOSTLE ACTION ON SUBMITTED CITY COUNCIL CONSIDERATION REQUEST RELATED TO HEAT ILLNESS PREVENTION FOR CONSTRUCTION WORKERS.
[Public Comment ]
HAVE, UH, PUBLIC COMMENT.WE HAVE FIVE PEOPLE SIGNED UP TO SPEAK.
WE'LL GO AHEAD AND TAKE THAT PUBLIC COMMENT FIRST.
WE'LL START WITH JEREMY HENDRICKS.
UM, YOU ALL WILL HAVE THREE MINUTES.
JEREMY WILL BE FOLLOWED BY LAUREN MANDEL.
THANK YOU, MADAM CHAIR AND, UH, MEMBERS OF THE COMMITTEE.
I'M WITH THE LABORERS INTERNATIONAL UNION OF NORTH AMERICA.
AND, UH, MY, UH, COLLEAGUE MATT GONZALEZ HAS WISH HE COULD BE HERE TODAY AND APOLOGIZES THAT HE'S NOT.
I ALSO WANNA THANK YOU AND CITY STAFF FOR THE OPPORTUNITY TO SERVE ON THE HEAT ILLNESS STAKEHOLDER MEETING.
I THOUGHT IT WAS A SERIES OF GOOD MEETINGS.
UM, BUT I AM DISAPPOINTED IN THE STAFF RECOMMENDATION THAT'S COMING OUT TODAY.
UM, I'M THE ONLY PERSON THAT SET IN THOSE STAKEHOLDER MEETINGS THAT ACTUALLY WERE INVOLVED WITH THE PASSAGE OF BOTH THE AUSTIN AND DALLAS RESPIR BREAK ORDINANCES.
AND, UM, AS A SOMEONE THAT, UH, WAS INVOLVED WITH BOTH OF THOSE, I KNOW HOW IMPORTANT IT'S TO HAVE AN ORDINANCE THAT ACTUALLY BACKS UP AN EDUCATIONAL PROGRAM.
WE ALSO HEARD FROM EXPERTS FROM THE CITY OF AUSTIN AND DALLAS, UH, WHO ARE THE CODE INSPECTORS AND THE OTHER STAFF MEMBERS WHO DO THIS ON A DAILY BASIS.
THEY ABSOLUTELY SAID, WE NEED AN ORDINANCE IN ORDER TO BACK UP AN EDUCATIONAL PROGRAM, TO ENFORCE AN ORDINANCE.
IT'S NOT ABOUT BEING PUNITIVE.
IT'S ABOUT, UM, HAVING THE WEIGHT OF THE LAW BEHIND A HEAT ILLNESS OR ORDINANCE.
I ALSO KNOW IT'S YOUR DUTY TO PROTECT THE PEOPLE OF SAN ANTONIO.
AND UNFORTUNATELY, SOME OF THE FACTS THAT CANNOT BE DISPUTED IS THAT WE LIVE IN THE MOST DANGEROUS STATE FOR CONSTRUCTION WORKERS.
WE HAVE MORE DEATHS, MORE, UM, INJURIES ON THE JOB, AND THAT JUST CANNOT BE DISPUTED.
SO THE STATUS QUO ISN'T WORKING.
IT'S IMPORTANT THAT WE DO SOMETHING DIFFERENT.
YOU'RE GONNA HEAR TODAY THAT THERE ARE A LOT OF GOOD CONTRACTORS OUT THERE DOING THE RIGHT THING, AND THAT'S ABSOLUTELY RIGHT.
BUT UNFORTUNATELY, THE MAJORITY OF THEM ARE NOT.
THAT'S WHY PEOPLE ARE DYING ON THE JOB.
UM, I ALSO WANNA POINT OUT THAT THE CITY ATTORNEY THIS MORNING SAID THAT THE NEW HOUSE BILL, 2121, WHICH MAY BE, MAY BE THE IMPETUS FOR US TO HOLD BACK, IS VAGUE, UNCONSTITUTIONAL, AND SHOULDN'T LIMIT, LIMIT THE CITY OF SAN ANTONIO.
SO I ENCOURAGE YOU TODAY, UM, TO PASS, UH, UH, NOT THIS RECOMMENDATION, BUT A RECOMMENDATION THAT INCLUDES BOTH EDUCATION AND AN ORDINANCE TO ENFORCE THE HE UM, PROTECTION HERE IN THE CITY OF SAN ANTONIO.
SO, THANK YOU VERY MUCH YOU, MR. HENDRICKS.
LAUREN MANDEL, FOLLOWED BY PATRICK BURN MORNING.
THANKS EVERYBODY FOR ALLOWING US THIS OPPORTUNITY TODAY.
I'M THE PRESIDENT OF THE SAN ANTONIO CHAPTER OF ASSOCIATED GENERAL CONTRACTORS.
I, TOO HAVE BEEN PARTICIPATING IN THE MEETINGS THAT, UM, CITY STAFF HAS BEEN PUTTING ON AND APPRECIATE THAT OPPORTUNITY FOR OPEN DIALOGUE.
AT THIS POINT, I AM GONNA GO AHEAD AND TURN, UM, MY COMMENTS OVER TO PATRICK BURNS, WHO IS NEXT ON THE LIST.
UM, HE IS MY CHAIR AND HE'S REPRESENTING TURNER CONSTRUCTION.
I AM WITH TURNER, AND I'M ALSO THE CHAIR OF THE BOARD OF A G C.
UM, OUR ASSOCIATION REPRESENTS OVER 280 COMPANIES, AND WE'VE SERVED SAN ANTONIO FOR A HUNDRED YEARS.
UH, SAFETY IS AT THE CORE OF EVERYTHING THAT WE DO.
WE DO HAVE A LOT OF GOOD GENERAL CONTRACTORS THAT ARE DOING THE RIGHT THING.
UM, AND THERE'S MORE AND MORE GETTING ON BOARD AS SAFETY STANDARDS CONTINUE TO BE INCREASED AND, AND, UH, AS MORE AWARENESS PROGRAMS ARE MADE.
A G C WORKS WITH BOTH, UM, A LOT OF THE GENERAL CONTRACTORS AS WELL AS THE SUBCONTRACTOR COMMUNITY.
WE HAVE A VERY ROBUST SAFETY, UH, COMMITTEE.
THAT SAFETY COMMITTEE IS REGULARLY ATTENDED BY OSHA.
WE HAVE A REALLY GOOD RELATIONSHIP WITH OSHA.
WE, UM, TAKE RECOMMENDATIONS AND DISSEMINATE OSHA, UH, UH, BEST PRACTICES.
WE REALLY TRY AND HELP OUR COMMUNITY BY MAKING SURE THAT THE WORKERS KNOW ABOUT BEING SAFE, AND THE EMPLOYERS KNOW ALL OF THE OPPORTUNITIES AND STRATEGIES THAT THERE ARE TO KEEP, UH, EMPLOYEES
[00:05:01]
SAFE.IT IS THE THING THAT WE TAKE HEART, THAT THE WORKERS GO HOME IN THE SAME OR BETTER CONDITION THAT THEY CAME WHEN, OR THAT WHEN THEY STARTED, UH, THE WORK THAT DAY.
UM, WE HAVE A LOT OF INNOVATIVE SOLUTIONS.
I'D BE MORE THAN HAPPY TO GO THROUGH THOSE.
BUT IN THE END, UM, WE BELIEVE IN A AWARENESS PROGRAM.
WE WOULD FA UH, SUPPORT AND EDUCATION CAMPAIGN THAT TALKS THROUGH A LOT OF BOTH LOCAL AND NATIONAL, UH, INNOVATIVE SOLUTIONS THAT ARE BEING EMPLOYED.
AND WE DO BELIEVE STRONGLY THAT GETTING THAT, UM, INFORMATION OUT THERE AS WELL AS, UH, COST BENEFIT ANALYSIS TO THOSE EMPLOYERS THAT MAY THINK, UM, OTHERWISE IS A REALLY STRONG THING TO DO AND IS THE RIGHT THING TO DO TO START WITH.
SO THANK YOU VERY MUCH FOR YOUR TIME.
ED LANGA, FOLLOWED BY CLAYTON HENSON.
UH, I REPRESENT THE GREATER SAN ANTONIO BUILDERS ASSOCIATION, AND I'M THE OWNER OF TEXAS HOMES.
SO BEEN IN THIS BUSINESS FOR ABOUT 33 YEARS.
AND, UH, WE OFFER A ROBUST PROGRAM THROUGH GI SABA, UH, TO TRAIN AND ALL OUR MEMBERS, UH, REGARDING HEAT RELATED ILLNESSES.
UH, I WANNA SPEAK FROM A PRACTICAL STANDPOINT, FROM A PRACTICAL STANDPOINT, UH, IN BUILDING OVER 7,000 HOMES.
I'VE HAD TWO HEAT RELATED ILLNESSES IN THE LAST 33 YEARS.
AND ONE OF THEM HAPPENED TO BE FROM ONE OF MY BUILDERS WHO WE TOLD DON'T BE OUT AFTERNOON.
AND HE DECIDED TO GO OUT ANYWAY.
UH, AND IT WAS INSIDE, INSIDE A CONDITION TO HOME.
HE HAD A, A PRE-EXISTING CONDITION.
UH, OTHER THAN THAT, UH, WE, WE EDUCATE OUR BUILDERS ON SITE AND OUR WORKERS TO MAKE SURE THAT WHEN WE'RE TALKING THE DOG DAYS OF JULY AND AUGUST, THAT FOLKS GET OUT EARLY, THEY GET OUT AS EARLY AS FIRST LIGHT, AND THEY'RE DONE BY NOON.
SO YOU'LL SELDOM SEE A ROOFER, A MASON, OR ANYBODY WORKING ON THE EXTERIOR OF A HOME OUTSIDE WORKING PAST 12 O'CLOCK.
UH, WE'VE, WE'VE BEEN EDUCATING THAT FOR, WELL, I'M BORN AND RAISED HERE, SO I KNOW HOW HOT IT GETS.
AND WE'VE BEEN DOING THAT FOR OVER, OH, I'D SAY IN THE 33 YEARS I'VE BEEN IN THIS BUSINESS.
SO I WOULD, I WOULD JUST, UH, IMPLORE YOU TO LOOK AT IT FROM A VERY PRACTICAL STANDPOINT.
UH, I THINK EDUCATION IS THE KEY.
WE DO THAT THROUGH THE BUILDERS ASSOCIATION TO ALL OUR MEMBERS.
UH, WE, WE, WE DO HAVE A DIFFICULTY IN MANDATING WHAT A TRADE AND HIS SUBCONTRACTORS DO.
BUT ON SITE, I CAN SPEAK FOR MYSELF AND MANY OTHER BUILDERS HERE IN THE CITY.
UH, WE MAKE SURE OUR PEOPLE ARE SAFE.
IF THEY'RE NOT SAFE, THEY WON'T BE WORKING FOR US.
I'M A SENIOR SUPERINTENDENT FOR ONE OF THE, UH, LARGER CONSTRUCTION COMPANIES IN THE US.
I'VE SPENT MY LAST 19 YEARS WORKING HERE IN SAN ANTONIO, IN THE CONSTRUCTION INDUSTRY, ALONG WITH SOME OTHER MARKETS IN, IN THE STATE OF TEXAS.
AND I'M HERE TO REPRESENT, UH, REAL ESTATE COUNCIL SAN ANTONIO AS A EXECUTIVE COMMITTEE MEMBER.
UH, A FEW COMMENTS THAT HAVE NOT BEEN ADDRESSED OR MAY HAVE HERE.
UM, I THINK YOU KIND OF FEEL THERE'S, THE BUILDERS HAVE KIND OF GOT THE SAME, UM, YOU KNOW, APPROACH HERE IS THAT WE CARE ABOUT EMPLOYERS AND WE CARE ABOUT EMPLOYEES SAFETY.
THAT'S ONE OF THE THINGS THAT WE HAVE TO PUT ON A TOP PRIORITY EVERY DAY WHEN WE GO TO WORK, IS MAKING SURE EVERYBODY IS SAFE.
SO WE DO THINK THAT OUR EMPLOYERS IN OUR CONSTRUCTION INDUSTRY IS DOING A GOOD JOB IN EDUCATION OF THE WORKERS CURRENTLY.
UM, WE'RE NOT AWARE OF THINGS THAT WOULD BE CONTRADICTORY TO THAT OR INSTANCE THAT WOULD TELL US OTHERWISE THAT WE'RE NOT DOING A GOOD JOB WITH THAT, WITH THAT WORK.
UM, IF THERE IS AN INCIDENT, THOSE ARE RECORDED BY OSHA THAT'S PUBLICLY AVAILABLE.
THE STATISTICS ARE OUT THERE IF YOU WANT TO TRACK THAT DOWN.
BUT USUALLY FIRST AID INJURIES, WHICH MEANS YOU PUT SOMEONE IN THE AREA OUTTA THE SUN AND YOU GIVE 'EM A ELECTROLYTE PACK AND DRINK AND THEY COOL DOWN A LITTLE BIT.
THAT USUALLY IS, IS WHAT IT TAKES BECAUSE PEOPLE ARE DEHYDRATED.
THEY'RE NOT PREPARED TO GO TO WORK IN THE MORNING.
UM, WE DO, WE DO TAKE THIS SERIOUSLY.
UM, THE CONSTRUCTION INDUSTRY.
IT IS A MAJOR ECONOMIC DRIVER IN SAN ANTONIO.
UM, WE ARE HIGHLY MOTIVATED TO KEEP OUR EMPLOYEES STAFF.
WE'RE, WE'RE HIGHLY MOTIVATED TO KEEP THEM HEALTHY AND SHOW 'EM TO WORK EVERY DAY IN TODAY'S MARKET AS YOU IF, AS YOU GUYS KNOW, THERE'S A LABOR SHORTAGE AS WELL.
UM, WE DEAL WITH THAT EVERY DAY.
UH, AS AN EMPLOYER, IT'S OUR REQUIREMENT TO PROVIDE P P E PERSONAL PROTECTIVE EQUIPMENT TO EVERY, UM, EMPLOYEE THAT'S ON THE JOB SITE.
IT'S ALSO OUR REQUIREMENT, NOT JUST, WE'RE SEEING THIS PER OSHA TO ELIMINATE HAZARDS ON THE JOB SITE.
HEAT ILLNESS IS A POTENTIAL HAZARD THAT AFFECTS EVERYONE DIFFERENTLY
[00:10:01]
UPON, DEPENDING UPON THEIR AGE, THEIR PHYSICAL HEALTH, THEIR WORK ACTIVITY PERFORMED, OR THE LEVEL OF HYDRATION.AND DEPENDING ON THE CIRCUMSTANCES, I'VE SEEN EMPLOYEES PROVIDE SHADE, PROVIDE WATER, COLD WATER, ICE COOLING TENTS, AND FROZEN ELECTROLYTES TO BE GIVEN OUT ON HOT DAYS.
SO YOU SEE THAT, YOU UNDERSTAND THAT THERE'S, THERE'S AN EFFORT BEING PUT IN THERE AS CONSTRUCTION INDUSTRY TRADITIONALLY IS A HAZARDOUS, IT'S A HAZARDOUS, HAZARDOUS INDUSTRY.
AND EVERY SINGLE TASK NEEDS TO BE EVALUATED TO ELIMINATE THOSE HAZARDS.
YOU KNOW, THE TOP FOUR, ACCORDING TO OSHA, THAT PEOPLE DIE FROM FATALITIES ARE FALLS CAUGHT IN BETWEEN, STRUCK BY ELECTROCUTION.
OTHER ONES YOU SEE ARE LACER TRIPS, SLIPS, OVEREXERTION, TRENCHING, BURNS, HEAT EXPOSURE.
IT'S OUR JOB AS AN EMPLOYER TO ASSESS EVERY SINGLE TASK AND ACTIVITY AND AN, AND TRY TO ELIMINATE THOSE HAZARDS.
SO IT'S NOT ONE SPECIFIC, IT'S A BIG ENCOMPASSING OF KEEPING THESE PEOPLE SAFE.
UM, WE DON'T THINK THAT THE POLICY FOR THE CITY INTERJECT ITSELF BETWEEN THE EMPLOYER AND EMPLOYEE RELATIONSHIP.
UH, IS, IS FRUITFUL AS IT DOES CREATE PATCHWORK OF RULES DEPENDING ON WHAT JURISDICTION YOU'RE IN.
THE LEGISLATURE AND COURTS HAVE BOTH RESPONDED WHEN MUNICIPALITIES OVER OVERREACHED IN REGULATING EMPLOYMENT ISSUES.
AND WE THINK HE HEAT ILLNESS IS A BROADER ISSUE THAT REQUIRES COMPREHENSIVE EDUCATION CAMPAIGN FOR FOLKS WHO WORK OUTSIDE, INCLUDING AGRICULTURE WORKERS, STUDENT ATHLETES, VISITORS, APPELLATE PARKS, NOT JUST APPLICATION TO THE CONSTRUCTION INDUSTRY.
THANK YOU SO MUCH, MR. HENSON.
[Briefing and Possible Action on ]
WILL PROCEED WITH THE PRESENTATION THAT'S GONNA BE GIVEN BY MIKE SHANNON.AND, AND FIRST I'D LIKE TO THANK EVERYONE WHO CAME TO SPEAK AND ALSO WHO MET.
UM, I WAS ASKED IF WE COULD DELAY THIS ITEM UNTIL THE NEW COUNCIL SET IN, AND I DIDN'T THINK THAT WE COULD WAIT ANOTHER SUMMER.
SO THANK YOU FOR PUSHING AHEAD AND FOR MEETING SOME ADDITIONAL TIMES AND, AND TO MY COLLEAGUES, UM, FOR, FOR, FOR, I, I KNOW SOME OF YOU ALL HAVE GOTTEN ONE-ON-ONE BRIEFINGS AND HAVE ASKED SOME QUESTIONS.
THANK YOU FOR THE OPPORTUNITY.
BUT AGAIN, I, I DIDN'T THINK WE COULD WAIT ANOTHER SUMMER TO TALK ABOUT THIS.
SO, SO THANK I DO WANNA PUBLICLY THANK YOU MIKE SHANNON, FOR YOUR HARD WORK.
UM, UH, CHAIR AND, UH, COUNCIL COMMITTEE MEMBERS, UH, AGAIN, I'M MIKE SHANNON, UH, DEVELOPMENT SERVICES DIRECTOR.
UH, KIND OF GONNA WALK YOU THROUGH, UH, THE WORK WE'VE DONE, UH, TO KIND OF GET HERE TODAY AND, UH, TALK ABOUT OUR RECOMMENDATIONS.
SO, SO AS, AS WE KNOW, LAST YEAR, THERE WAS A, A COUNCIL CONSIDERATION REQUEST ASKED, UH, US TO, UH, CREATE A TASK FORCE.
THE CITY SHOULD CREATE A TASK FORCE AND START TALKING ABOUT THIS.
SOME OF THE, UH, ITEMS THAT WE ALREADY TALKED ABOUT.
UH, CERTAINLY, UH, YOU KNOW, TEXAS HAS A LOT OF CONSTRUCTION ACTIVITIES, NOT ONLY INDOOR, BUT OUTDOOR AND CERTAINLY SOME OF THE HAZARDS OUT THERE.
UH, ONE OF THEM BEING HEAT ILLNESS.
AND WE ALL KNOW, UH, LAST SUMMER WAS EXTREMELY HOT, AND WE THINK THIS SUMMER, UH, WILL PROBABLY BE SO AS WELL.
UM, BUT THEY ASKED US TO LOOK AT A FEW THINGS.
UH, THINGS LIKE WHAT CAN WE DO TO EDUCATE, UH, A BETTER, MAYBE A POTENTIAL ORDINANCE LIKE A COUPLE OTHER CITIES HAVE DONE.
SO, UH, THAT WAS WHAT WE WERE CHARGED TO DO.
SO, UH, AFTER GOING THROUGH GOVERNANCE, UH, COMMITTEE, I THINK LATER THAT SUMMER, UH, WE BEGAN, UH, IN DECEMBER A MEETING WITH THE GROUP.
SO, SO WE, WE DID HAVE FIVE MEETINGS WITH THE STAKEHOLDER GROUP, AND I WANNA THANK EVERYONE, UH, ON THAT.
BUT, UH, WE MET ABOUT MONTHLY, UH, HAD A ABOUT A COUPLE HOUR MEETING EACH TIME.
WE TALKED ABOUT A LOT OF ISSUES.
AND I'LL WALK YOU THROUGH THAT HERE.
SO FOR OUR TASK FORCE MEMBERS, UH, SOME OF THEM ALREADY, UH, CAME UP TO SPEAK AND, UH, CERTAINLY WANT TO THANK THEM AGAIN.
UH, THEY DID SPEND A LOT OF TIME TALKING ABOUT THIS, DISCUSSING IT.
UM, AND WE HAD, UH, THOSE THAT REPRESENTED MAYBE, UH, WORKER UNIONS OR WORKER, UH, GROUPS AS WELL AS, UH, CONSTRUCTION INDUSTRY GROUPS, UH, ACTUALLY CONTRACTORS, UH, BIG AND SMALL.
UH, WE HAD CERTAINLY CITY DEPARTMENTS, UH, LIKE DEVELOPMENT SERVICES, HEALTH DEPARTMENT, RISK MANAGEMENT, UH, AND, UH, WE HAD SOME OF THE COUNCIL STAFF ATTEND THOSE MEETINGS.
UM, AS WELL, IT WAS IMPORTANT AND, UH, CERTAINLY WANTED TO THANK, UH, THE CITY OF AUSTIN AND CITY OF DALLAS.
WE HAD OFFICIALS FROM THOSE, AND I'LL, I'LL WALK THROUGH THAT A LITTLE BIT.
BUT, UH, THEY HAVE AN ORDINANCE.
WE WANTED TO UNDERSTAND, UH, WHAT THEY DO, HOW THEY GOT THERE, AND WHAT EFFECT THEY WERE HAVING WITH THE ORDINANCE.
SO, UH, SPECIAL THANK YOU TO EVERYBODY HERE.
UH, IF WE'RE MISSING ANYBODY, I'M SORRY.
UH, BUT I THINK WE GOT EVERYBODY ON THE SLIDE THERE.
SO, THREE REALLY, UH, MAIN ITEMS THAT WE DISCUSSED WAS, UH, CERTAINLY, UH, THE DALLAS AND, AND AUSTIN ORDINANCES.
THAT WAS, UH, MENTIONED IN THE C C R.
THOSE ARE TWO CITIES IN TEXAS, UH, THAT DID PROVIDE AN ORDINANCE.
WE ALSO TALKED ABOUT, UH, THE EFFECTS OF AN EDUCATION CAMPAIGN.
WHAT DOES THE CITY DO NOW? WHAT CAN THE CITY DO, UH, WITH OUR PARTNERS, WHETHER THEY REPRESENT THE CONSTRUCTION INDUSTRY, UH, WORKERS, UH, UNIONS GROUP, UH, THOSE TYPE OF EVERYONE REALLY.
UH, AND THEN IF WE DID, UH, HAVE ANYTHING, WHAT TYPE OF ENFORCEMENT WOULD, WOULD WE EXPECT? AND, UH, WHILE THERE WAS A LOT OF DISCUSSION AND DEBATE AMONGST THESE ISSUES, UH, AMONGST THOSE ON THE CALL, UH, I WILL SAY, LOOK, EVERYONE TALKS ABOUT, AND I THINK BELIEVES IN, UH, YOU KNOW, WE GOTTA PUT WORKER SAFETY.
YOU HEARD IT FROM, I THINK EVERYONE THAT JUST SPOKE IS THE IMPORTANCE OF WORKER SAFETY, UH, ESPECIALLY
[00:15:01]
RELATED TO HEAT ILLNESS.SO, UH, WE DID, UH, INVITE THE CITY OF AUSTIN AND THE CITY OF DALLAS OFFICIALS IN, IN THE MEETINGS TO COME THROUGH.
AND THEY ACTUALLY SPENT A GOOD AMOUNT OF TIME WALKING THROUGH NOT ONLY WHAT THEIR ORDINANCE HAS, BUT, UM, YOU KNOW, HOW THEY, UH, EITHER, YOU KNOW, RESPOND TO CALLS OR PROACTIVELY GO OUT.
BUT LET'S TAKE A LOOK AT THEIR ORDINANCES.
AUSTIN'S BEEN ON THE BOOKS SINCE 2010 DALLAS, 2015, BUT THEY'RE VERY, VERY SIMILAR.
UH, REST BREAKS WERE REQUIRED EVERY 10, UH, 10 MINUTES EVERY FOUR HOURS.
THE SIGNAGE REQUIRED, TALKING ABOUT THE ORDINANCE, BOTH IN ENGLISH AND SPANISH, UH, ON THE SITE.
UH, IT DOES APPLY TO NEW AND, AND COMMERCIAL PROJECTS IN BOTH CITIES.
AUSTIN DOES NOT REQUIRE IT ON EXISTING RESIDENTIAL PROJECTS.
UM, AND THAT WAS JUST SOMETHING THAT WAS NOT, UH, APPLICABLE AT THE TIME THE ORDINANCE, UH, WAS CREATED.
SO, BUT MOSTLY, UH, VERY, VERY SIMILAR ORDINANCES.
NOW, ONE OF THE THINGS THAT WE REALLY TALKED A LOT ABOUT OR TRIED TO GET INFORMATION FROM, AND, UH, CERTAINLY THROUGH TALKS WITH, WITH, WITH MY, UH, BROTHERS AND SISTERS IN THOSE, UH, THOSE, THOSE CITY DEPARTMENTS.
UH, WE HAD SOME DISCUSSION ON, CAN YOU SHOW US SOME DATA? LIKE HOW MANY TIMES ARE YOU GETTING CALLS OR GOING OUT? WE DID AN OPEN RECORDS REQUEST, GRABBED SOME DATA.
SO WHAT THIS IS REALLY TELLING YOU IS THERE'S NOT A LOT OF SPECIFIC DATA.
AND I THINK, AND WHILE, UH, THE CITY OF OF AUSTIN AND DALLAS OFFICIALS, THEY WALKED US THROUGH THEIR PROCESS.
THEY CLEARLY TALKED ABOUT, UM, YOU KNOW, NOT BEING INTENDED TO ISSUE CITATIONS AND GOING OUT.
SO THEY WOULD GO OUT PROACTIVELY, UH, AUSTIN, A LITTLE BIT MORE THAN DALLAS.
IF YOU LOOK AT THE NUMBERS THERE THAT WE RECEIVED, UM, YOU KNOW, SOME A HUNDRED TIMES, UH, IN ONE YEAR, SOMETIMES ONLY 20 OR SO.
UH, BUT THEY WOULD GO OUT AND THEY DIDN'T FIND VIOLATIONS.
BUT IF THEY DID FIND A COUPLE VIOLATIONS, IT WAS, IT WAS THE SIGNAGE.
THEY TALKED ABOUT, HEY, THE SIGN WASN'T PUT UP.
SO THEY ASKED THEM TO PUT THE SIGN UP AND THEY EITHER CAME BACK LATER OR THEY GAVE THEM THE SIGN, WATCHED THEM PUT IT UP, OR THEY CAME BACK THE NEXT DAY.
AND THEY, THEY, THEY, THEY SAID, PEOPLE COMPLIED WITH THAT VERY QUICKLY.
ONE OF THE OTHER CHALLENGES WAS WE DIDN'T GET A LOT OF INFORMATION OR EXAMPLES OF, UH, INVESTIGATIONS ON SOMEONE THAT DIDN'T GET A ARREST BREAK.
AND, UH, INVESTIGATING THE EMPLOYEE AND THEN THE EMPLOYER, AND THEN ANY, YOU KNOW, COURT PROCESS ON THAT.
THAT WAS REALLY NOT PART OF EITHER WHAT THEY HAD TO, TO GIVE US.
BUT AGAIN, IT WAS MORE, UH, REALLY, HEY, THEY PASSED AN ORDINANCE, DID EDUCATION, AND THEY WOULD SPOT CHECK SOME OF THESE CONSTRUCTION SITES.
SO, UH, AFTER WE LOOKED AT THE ORDINANCE, WE WALKED THROUGH THEIR PROCESS.
I THINK A LOT OF PEOPLE ASKED A BUNCH OF QUESTIONS.
WE ALSO, UH, WANTED TO UNDERSTAND, YOU KNOW, WHAT THE CITY COULD AND SHOULD DO WORKING WITH ALL THESE PARTNERS ON AN EDUCATION CAMPAIGN.
'CAUSE THE MORE THAT WE ALL KNOW, EMPLOYERS, EMPLOYEES, UH, REALLY EVERYONE IN THE COMMUNITY, UH, ON, ON HEAT RELATED ISSUES, UH, THE BETTER.
AND I THINK EVERYBODY AGREED ON THAT.
UM, WHAT WE ALSO KNOW, AND I HAVE OUR HELP, MARIO, AND, AND, AND, UM, AND, UH, JERRY ARE HERE WITH OUR HEALTH DEPARTMENT.
UH, WE, WE ALL KNOW, I THINK IF YOU LIVE HERE IN SAN ANTONIO, YOU SEE FROM THE HEALTH DEPARTMENT, A, A, A, A GENERAL HEAT ADVISORY ILLNESS, UH, CAMPAIGN EVERY SUMMER.
UH, YOU KNOW, BE, YOU KNOW, BE AWARE, UH, IF YOU KNOW IT'S GONNA BE HOT, UH, STAY INDOOR, STAY COOL IF YOU'RE YOUNGER OR OLDER.
YOU KNOW, THERE'S A LOT OF THAT INFORMATION THAT GOES OUT.
BUT THERE WAS NOT ONE THAT'S TAILORED FOR A CONSTRUCTION INDUSTRY.
AND SO WE THOUGHT, UH, I THINK WE AGREED THAT THERE SHOULD BE SOMETHING TAILORED SPECIFICALLY WITH OUR CONSTRUCTION AND, UH, CONSTRUCTION WORKER GROUPS THAT KIND OF AS A SUBSET OF THAT.
SO WE CAME UP WITH SOME IDEAS OF THINGS LIKE, UH, TAKE A BREAK FOR YOUR SAKE.
STAY COOL DECALS, WHETHER IT BE ON WORK SITES OR VEHICLES.
THAT'S SOMETHING THAT, UH, COULD BE REALLY PUSHED OUT.
AND OF COURSE, WITH AN EDUCATION CAMPAIGN, YOU DON'T NEED AN ORDINANCE TO DO THAT.
IT'S JUST SOMETHING THAT, UH, I THINK THROUGH THESE CONVERSATIONS IS REALLY, UH, IS REALLY SOMETHING WE, WE ALL AGREE THAT WE SHOULD DO.
UH, THE EDUCATION COULD LOOK LIKE POSTCARDS AND DETAILS IN BOTH ENGLISH AND SPANISH THAT WE CAN, UH, ASK TO BE PUT ON JOB SITES OR THOSE, UH, AROUND THE COMMUNITY.
UH, THIS ONE IS IN, UH, SPANISH.
BUT, UH, YOU KNOW, THINGS LIKE DRINK WATER, TAKE REST BREAKS, YOU KNOW, FIND SHADE OR COOL DRESS FOR HEAT, LOOK OUT FOR EACH OTHER.
WE HAVE TO GET MORE OF THAT INFORMATION OUT TAILORED TO CONSTRUCTION PROJECTS, BIG OR SMALL.
AND THEN LASTLY, UH, ANOTHER ITEM IS, UH, GETTING SOME INFORMATION OUT.
YOU KNOW, MANY OF US ARE, UH, MOBILE, RIGHT? WE, I MEAN, HAVE APPS FOR EVERYTHING THESE DAYS, BUT EVEN OSHA, I KNOW OSHA WAS MENTIONED, YOU KNOW, OSHA HAS A LOT OF RULES AND REGULATIONS.
THEY HAVE THIS VERY GENERIC RULE THAT SAYS IT'S YOUR JOB AS AN EMPLOYER TO KEEP YOUR WORKERS SAFE ON, ON THESE JOB SITES.
UM, THEY DO NOT HAVE VERY SPECIFIC RULES ON, YOU HAVE TO, UH, DO CERTAIN THINGS LIKE THEY DO WITH, UH, HARD HATS OR FALL PROTECTION, OR IF YOU'RE WORKING WITH CERTAIN CHEMICALS OR EQUIPMENT.
HOWEVER, THEY HAVE A LOT OF, UH, INFORMATION AND GUIDELINES OUT THERE FOR HEAT ILLNESS.
UH, THAT WOULD PROBABLY BE PART OF OUR EDUCATIONAL CAMPAIGN.
BUT THEY DO HAVE THIS PRETTY COOL, UH, OSHA MOBILE APP.
YOU CAN DOWNLOAD IT, UM, UH, AND IT WILL GIVE YOU A LOT OF INFORMATION.
THE, THE, THE PRETTY COOL THING FOR THERE IS FOR WORKERS AND OR EMPLOYERS, UH, TO TALK NOT ONLY
[00:20:01]
ABOUT HOW HOT IT IS, BUT SOME OF THE, UH, INFORMATION ABOUT POTENTIAL HEAT ILLNESS SYMPTOMS. THEY DO HAVE A, YOU KNOW, ONSITE REAL-TIME HEAT INDEX ISSUE.HEAT INDEX OF COURSE IS, HEY, IT'S, IT'S 88 DEGREES RIGHT NOW, BUT IT REALLY FEELS LIKE IT'S 98 DEGREES.
THAT'S WHERE THINGS CAN GET REALLY TRICKY FROM A HEALTH STANDPOINT.
UM, UH, SO WE HEAR THAT A LOT.
SO THERE ARE SOME THINGS LIKE THIS THAT I THINK IS GOOD TO GET MORE OUT THERE.
I'VE DOWNLOADED THIS, I'VE WORKED THROUGH IT.
UH, I THINK IT HAS SOME REALLY COOL FEATURES, REMINDERS OF, YOU KNOW, STAYING HYDRATED, ET CETERA, ET CETERA.
BUT WE KNOW THAT'S NOT FOR EVERYONE.
BUT THERE IS A LARGE PART OF OUR, OUR COMMUNITY NOW THAT IS, UH, MOBILE EVEN ON JOB SITES.
WE SEE A LOT OF, UH, OUR WORKERS, UH, WITH THEIR PHONES, AND THAT'S HOW THEY, UH, DO BUSINESS.
SO THIS IS LIKE, UH, THIS IS, YOU KNOW, REALLY PART OF THE EDUCATION EDUCATIONAL CAMPAIGN THAT WE WOULD WORK WITH.
UH, NOT ONLY OUR HEALTH DEPARTMENT, BUT OUR, UH, CONSTRUCTION, UH, COMMUNITY, UH, THAT WAS HERE.
AND, UH, TRY TO PUSH THIS OUT.
WE'D, WE'D LIKE TO DO THAT, UM, CERTAINLY ASAP.
UM, YOU KNOW, JUST MOVING ON, I, I THINK WE HAVE TO TALK ABOUT THIS.
UH, CERTAINLY THIS IS OUT THERE.
HB 21, 27, YOU ALL GOT A BRIEFING ON THIS LAST, UH, LAST WEEK.
UH, THIS IS A, THE, THE SUPER STATE PREEMPTION BILL, IF YOU WILL.
UM, I'M NOT GONNA GO INTO IT TOO MUCH DETAIL.
THIS JUST IS SOMETHING THAT WE HAVE TO BE AWARE OF.
IT'S, I THINK SOMEONE MENTIONED IT'S VERY VAGUE.
UH, WE'RE STILL TRYING TO FIGURE THAT OUT IF AND WHEN IT GETS SIGNED BY THE GOVERNOR.
UM, I KNOW YOU HEARD THAT MAYBE THAT'S EXPECTED TO HAPPEN.
I DON'T THINK IT HAPPENED AS OF YESTERDAY.
UM, BUT THIS WOULD BE SOMETHING THAT, YOU KNOW, COULD AFFECT OUR ABILITY TO DO ONE OF THESE.
SO, UH, THAT'S SOMETHING JUST TO PUT UP THERE.
UM, WE, I THINK WE ALL KNOW THAT IT'S, UH, IT COULD BE SIGNED ANY DAY NOW AND CERTAINLY AFFECT US, AND NOT ONLY FOR SOMETHING LIKE THIS, BUT FOR OTHER THINGS.
SO I JUST PUT THAT SLIDE UP THERE.
I KNOW, UH, AS A CITY, WE'LL HAVE TO FIGURE OUT WHAT THIS COULD AFFECT, UH, FOR THINGS THAT ARE NOT ONLY ON THE BOOKS, BUT MAYBE, UH, POSSIBLY IN THE FUTURE.
SO, UM, I THINK IT WAS MENTIONED BY ONE OF THE, UH, SPEAKERS, UH, AS WELL THAT, YOU KNOW, THIS ONE IS, UH, WE'RE REALLY NOT SURE.
UM, BUT THAT BEING SAID, WITH EVERYTHING THAT WE TALKED ABOUT, UM, YOU KNOW, OUR RECOMMENDATION AT THIS POINT IS REALLY TO MOVE FORWARD WITH THE, UH, UH, REALLY APPROVAL TO CONDUCT THIS HEED ILLNESS CAMPAIGN.
UH, WE GAVE YOU A FEW, UH, EXAMPLES OF WHAT WE THINK WOULD BE A SUBSET REALLY TAILORED TO OUR, UH, CONSTRUCTION, UH, UH, SITES, CONSTRUCTION INDUSTRY.
UH, AND WE WOULD PARTNER REALLY WITH EVERYONE, UH, THOSE GROUPS THAT WERE ON THIS LIST, BECAUSE AGAIN, WE ALL HAVE THE SAME GOAL.
UH, WE MAY DIFFER A LITTLE BIT AS TO HOW WE WANT TO DO IT, BUT WE ALL HAVE THE SAME GOAL IS TO GET THAT INFORMATION OUT, ENSURE THAT PEOPLE ARE, UH, DOING THINGS THAT ARE REALLY SMART FOR OUR WORKERS AND KEEPING THEM SAFE.
IT'S CERTAINLY BENEFICIAL TO NOT ONLY THEM AND THEIR FAMILIES AND OUR COMMUNITY, BUT ALSO THE, THE, THE, THE EMPLOYERS AND THEIR JOBS AS WELL.
SO, UH, THAT'S OUR RECOMMENDATION, UM, AS, AS HERE TODAY.
I'D BE HAPPY TO ANSWER ANY QUESTIONS.
UM, MIKE, AND I APPRECIATE YOUR, YOUR WORK.
I'LL START OFF WITH, UM, A QUESTION.
I THINK THIS IS FOR THE CITY ATTORNEY'S OFFICE.
NO, I KNOW THIS IS PROBABLY FOR THE CITY ATTORNEY'S OFFICE, UNLESS YOU WANNA ANSWER MIKE.
UM, BUT IF THE, THE BILL PASSES THAT WE'RE TALKING ABOUT, UM, 21, 27, UM, DO WE IMMEDIATELY HAVE TO COMPLY WITH IT? IT, I WAS TOLD YES, BUT, SO THAT MEANS THAT EVERYTHING WE'VE DONE, INCLUDING, FOR INSTANCE, PROACTIVE APARTMENT INSPECTION, EVERYTHING WOULD BE OUT THE DOOR.
SO, UM, THE BILL WOULD HAVE AN EFFECTIVE DATE.
SO THE BILL ITSELF WOULD SAY WHEN IT WOULD BECOME APPLICABLE.
UM, AND I BELIEVE THAT'S, I WAS TOLD THAT WAS 10 DAYS.
AM I RIGHT? YEAH, I BELIEVE SO.
SO IF HE SIGNS IT TOMORROW OR TODAY MM-HMM.
AND WE WOULD HAVE TO RETHINK EVERYTHING.
WELL, IT JUST MEANS THAT, UH, THE ORDINANCES THAT ARE ALREADY IN EFFECT WOULD HAVE TO BE EVALUATED, UH, BECAUSE THE WAY THE BILL IS WRITTEN MM-HMM.
BUT WITHIN EACH CODE, IT'S THE SUBJECT MATTER WITHIN THAT CODE THAT WE WOULD HAVE TO LOOK AT.
SO IT'S NOT AN AUTOMATIC PREEMPTION OF ALL OF OUR ORDINANCES THAT FALL UNDER THAT PARTICULAR CODE.
WE'D HAVE TO LOOK AT THE SUBSTANCE OF THE ORDINANCE.
WHICH ONE WOULD THIS FALL UNDER? THIS ONE WOULD BE UNDER THE LABOR CODE.
SO RIGHT NOW, LIKE, LIKE SAID, IT'S VERY VAGUE.
BILL HASN'T BEEN SIGNED BY THE GOVERNOR YET.
WE EXPECT FOR IT TO BE SIGNED, BUT AT THIS POINT, WE JUST REALLY DON'T KNOW HOW A COURT WOULD TREAT AN ORDINANCE THAT WOULD FALL UNDER IT IF IT WERE CHALLENGED BASED ON THE PREEMPTION OF THE STATUTE.
HAVE WE SEEN THE MOST UPDATED DRAFT? YES, IT IS PUBLISHED, AND IT IS JUST AS VAGUE AS
UM, AND THEN, AND BY THE WAY, YESTERDAY, UM, WE GOT AN OSA REMINDING OF PEOPLE ABOUT, UM, HEAT EL JUST LIKE TO, TO WATCH OUT FOR THE HEAT, ET CETERA.
SO I KNOW THAT, THAT THE CITY IS, IS DOING THAT.
AND SO, UM, SO THANK YOU AGAIN, MIKE AND MICHAEL
[00:25:01]
CONSTANTINO FOR ORGANIZING THIS, THE STAKEHOLDER MEETINGS AND, UM, FOR PROVIDING THE INFORMATION THAT WE NEEDED.AND, UM, I, WE HAD SOME INFORMATION ALSO FROM METRO HEALTH THAT I THOUGHT WAS, WAS VERY HELPFUL.
UM, THERE WERE MANY DIFFERENT, UM, PROFESSIONS THAT WERE REPRESENTING THE TASK FORCE.
WHAT ARE SOME OF THE, UH, CONCERNS DURING THE CONVERSATIONS FROM THE DIFFERENT AREAS? SO I THINK WE'VE HEARD FROM, FROM THE BUILDERS IN CONSTRUCTION TODAY.
SO TELL ME ABOUT, UM, MAYBE THE HEALTH OR ANY, ANY OTHERS? WELL, I THINK THERE'S A LOT OF CONVERSATIONS.
CERTAINLY HEAT AWARENESS FROM A HEALTH ISSUE, I THINK IS NOT DEBATED.
THAT WAS A VERY CLEAR, I MEAN, UH, THERE'S A LOT OF INFORMATION OUT THERE, WHETHER IT'S FROM OSHA OR ANY WEBSITES EVEN.
I, I DID NOT MENTION THE HEALTH DEPARTMENT DID BRING IN AN OUTSIDE HEALTH PROFESSIONAL, PUT TOGETHER SOME INFORMATION AND KIND OF A SUMMARIZED DOCUMENT THAT'S NOW AVAILABLE FOR US AND ACTUALLY FOR ANYONE ELSE, UH, THAT JUST TALKS ABOUT SOME OF THE HEAT RELATED ISSUES AND SOME OF THE SYMPTOMS AND HOW TO BE AWARE, AND CERTAINLY HOW TO STAY HYDRATED AND BE AWARE AND, UH, THOSE TYPE OF THINGS.
NOW THAT BEING SAID, THE REALLY MAIN DIFFERENCE WAS WHETHER OR NOT AN ORDINANCE, UH, WAS REQUIRED, UH, OR SHOULD BE REQUIRED.
UH, AND, AND THEN HOW THAT WOULD AFFECT ANY IMPROVEMENT TO THE ISSUE.
UM, AND, UH, CERTAINLY I, I THINK IT WAS DESCRIBED HERE A LITTLE BIT.
UH, THE GENTLEMAN, UH, UH, I THINK JEREMIAH WAS HERE FOR THE, FOR THE, UM, UH, THE LABORS UNION.
UH, AND SOME OF, SOME OF THOSE REPRESENTATIVES FELT VERY STRONGLY THAT THERE SHOULD BE A, AN ORDINANCE, UH, THAT THAT WOULD MAKE IT THE MOST EFFECTIVE.
AND THAT'S SOMETHING THAT THE CITY COULD AND SHOULD DO.
UH, A LOT OF THE CONSTRUCTION INDUSTRY REPRESENTATIVES, UH, DEVELOPMENT REPRESENTATIVES FELT THAT, THAT THAT WAS UNNECESSARY BECAUSE ONE, THAT A LOT OF THAT IS ALREADY HAPPENING, AND CERTAINLY AN EDUCATION CAMPAIGN IS THE WAY TO GO.
UH, THERE WAS SOME QUESTIONS ABOUT HOW YOU WOULD ENFORCE THAT, UH, IN TERMS OF, YES, YOU CAN HAVE SIGNAGE, BUT HOW DO YOU ENFORCE THAT ACTUALLY BREAKS SABRINA GIVEN OR NOT? AND, AND IF YOU GET INTO THAT, HE SAID, SHE SAID INVESTIGATION.
SO THERE'S SOME QUESTIONS THERE, BUT THAT'S, THAT'S KIND OF WHERE THE, THE MAJOR DIFFERENCES WERE, UM, ON JUST REALLY HOW TO PROTECT THEM.
UH, NOT THAT THEY ALL NEEDED TO BE PROTECTED, UH, FROM THE, FROM THE HEAT.
WHAT KIND OF STAFF WOULD GO OUT TO INVESTIGATE, OR WHAT, WHAT KIND OF BACKGROUND WOULD THEY HAVE TO HAVE AND WHAT THEY BE IN YOUR CAMP, WOULD THEY BE IN METRO HEALTH? AND WHAT TYPE OF BUDGET IMPLICATION WOULD YOU SEE? WELL, IT, I, I THINK IT WOULD CERTAINLY HAVE SOME BUDGET IMPLICATIONS.
AND WE REALLY DIDN'T GET THAT FAR BECAUSE, UH, IN TALKING WITH THE OTHER CITIES, THEY WERE USING A COMBINATION OF MOSTLY CODE ENFORCEMENT OFFICERS AND, UH, AND SOME BUILDING INSPECTION OFFICERS AS THEY WERE GOING OUT, HANDING OUT THE SIGNS.
UH, BUT CERTAINLY IF WE WERE TO DO SOMETHING, WE WOULD HAVE TO ESTIMATE, I MEAN, WE DO, WE DO OVER 10,000 OVERALL PERMITS A YEAR.
RIGHT? UH, AND THINK OF HOW MANY JOB SITES THAT IS.
UH, WE WOULD HAVE TO GO OUT AND SEE HOW MANY, ARE WE GONNA EITHER, YOU KNOW, HOW MANY CALLS WE'RE GONNA GET, HOW MANY PROACTIVELY WE'RE GONNA GO SEE, AND THEN I WOULD ESTIMATE THE STAFFING LEVELS FOR THAT AND TRY TO FIGURE OUT WHERE THAT MONEY WOULD COME FROM.
UH, WE HAVE NOT GOT TO THAT POINT LOOKING FOR CERTAINLY DIRECTION.
BUT IT WOULD ABSOLUTELY HAVE A COST.
AND, UH, WE'D HAVE TO DECIDE, DOES THAT COME FROM OUR, YOU KNOW, CODE ENFORCEMENT FUND, UH, WHICH IS GENERAL FUND, OR CERTAINLY, UH, PARTLY FROM THE DEVELOPMENT SERVICES FUND, WHICH IS A FEE BASED, UH, BASED ON, UH, THOSE PULLING PERMITS.
SO, AND THEN THERE WAS A DATA THAT YOU SHARED WITH AUSTIN AND DALLAS, AND SO THERE WERE NO CITATIONS AND THERE WERE NO WARNINGS GIVEN IN THE LAST SEVERAL YEARS.
UM, SO DOES THAT MEAN THAT THERE WAS COMPLIANCE? AND SO WHAT DID THEIR PROCESS LOOK LIKE? BECAUSE, SO FOR INSTANCE, IN AUSTIN, I SEE THAT IT WAS ADOPTED IN 2010, BUT THE DATA STARTS IN 2015.
AND SO YEAH, WE, WE GOT THE DATA FROM 2015, AND WE COULD HAVE CERTAINLY GONE BACK.
UH, BOTH CITIES SAID AT WHEN THEY, WHEN THEY, UH, GOT THE ORDINANCE, UH, UH, DONE, UH, AND ADOPTED, UH, CERTAINLY IT WAS HEAVY EDUCATION, UH, CAMPAIGN AT THAT POINT.
THEY DID DO SOME MORE, UH, PROACTIVE INSPECTIONS THOSE FIRST YEARS OR A COUPLE YEARS.
UH, AND THEN CERTAINLY THEY DO 'EM AS THEY CAN.
UM, BUT THEY, YOU KNOW, THEY DESCRIBED THEY DIDN'T DO A LOT OF THEM, UH, BUT, UH, BUT THEY, THEY WERE OUT THERE TRYING TO KEEP EVERYBODY AND SPOT CHECKING, UH, AND THAT'S HOW THEY ENDED UP DOING IT.
BUT THOSE WERE THE, THE NUMBERS THEY HAD.
AND CERTAINLY FROM A, FROM A WARNING OR CITATION, UH, THOSE COUPLE OF INSTANCES WHERE THEY, THEY DID SAY THAT THERE WERE, UM, HEY, YOU DON'T HAVE YOUR SIGN UP.
UH, YOU NEED, YOU KNOW, THEY HAD A CONVERSATION.
UH, I, WE DIDN'T WRITE THOSE DOWN AS WARNINGS, LIKE A NOTICE OF VIOLATION.
YOU KNOW, TYPICALLY WE DO A NOTICE OF VIOLATION ON SOMETHING AND GIVE YOU A FORMAL TIME.
THAT'S, THAT'S A VERY CODIFIED PROCESS.
THESE WERE HANDLED THROUGH SOME MORE CONVERSATION AND, HEY, WE'LL BE BACK AND THE, UH, INSPECTOR OR CODE OFFICER BACK THE NEXT DAY OR LATER THAT AFTERNOON OR SOMETHING, AND THAT'S HOW THEY'D FOLLOW IT UP.
DID YOU USE THE DEATH REPORT THAT METRO HEALTH PROVIDES, UM, AND SHARE WITH THE STAKEHOLDER GROUP? UH, WE HAD SOME INFORMATION, UM, MARIO, WE, WE HAD PRODUCED SOME HEALTH INFORMATION.
[00:30:01]
THAT RIGHT? YOU SHARED THAT AT THE LAST TASK FORCE? YEAH, AT THE LAST TASK FORCE MEETING.I THINK SOMEONE MENTIONED OSHA HAS SOME, UH, DATA AS WELL, UH, ON THEIR WEBSITE.
UH, SO I KNOW THE STAKEHOLDERS HAD THAT INFORMATION.
I, I THINK IT'S FROM METRO HEALTH.
THERE WAS ONE DEATH LAST YEAR ON JULY THE 17TH.
DO WE KNOW WHAT AGE GROUP THAT WAS IN? UH, WE, WE DON'T, JUST BECAUSE IT'S ONE DEATH.
AND SO, UM, THERE'S SORT OF A LIMIT ON WHAT DATA WE CAN PROVIDE WHEN THE NUMBERS ARE SMALL.
I WASN'T SURE IF THERE WAS A OKAY.
AND THEN, UM, SO, UH, IN, IN, I SEE HOW, UH, OSHA OBVIOUSLY HAS A, A ROLE TO PLAY.
I DOWNLOADED THE APP, UM, WHEN MIKE SHARED IT WITH ME, AND YOU COULD SET HYDRATION ALERTS AND, UM, IT GIVES, UH, JUST SAFETY, UM, INFORMATION ON, ON WHAT TO DO, ET CETERA.
I WOULD LOVE FOR SUPERVISORS TO DOWNLOAD THAT, RIGHT.
IT'D BE NICE TO JUST GET REMINDERS TO TELL PEOPLE TO TAKE BREAKS.
THAT WOULD BE SOMETHING REALLY NICE.
UM, BUT DID THEIR, DID, DID OSHA'S ROLE? I, I DON'T ANTICIPATE THAT IT WOULD CHANGE.
THERE'S, THEY'RE GONNA KEEP DOING THEIR THING.
UH, HOW DID IT CHANGE IN AUSTIN AND IN DALLAS WITH THE ORDINANCES? I, I DON'T THINK OSHA'S ROLE CHANGES AT ALL.
IT'S, UH, FEDERAL REGULATIONS.
UM, AGAIN, THEY HAVE A VERY, UH, IF YOU CAN GO ON OSHA'S WEBSITE, I THINK IT'S OSHA.GOV/HEAT, AND YOU CAN FIND A LOT OF INFORMATION AND GUIDELINES AND IN, YOU KNOW, FOR, FOR EMPLOYERS, UM, YOU KNOW, UH, THERE, THERE, THERE IS SOME DISCUSSION, OR AT LEAST IN 21, THERE WAS SOME DISCUSSION ABOUT OSHA THEMSELVES, SEEING SHOULD WE MAKE SOME OF THESE RULES, ACTUAL RULES RATHER THAN GUIDELINES? BUT THAT, THAT HASN'T, THAT HASN'T MOVED TO, UH, TO FRUITION OR ANYTHING LIKE THAT.
SO THEY'RE STILL PRODUCING A LOT OF, UH, I THINK A LOT OF GOOD INFORMATION.
UM, BUT I DON'T THINK AN ORDINANCE WOULD AFFECT, UH, THEIR ROLE.
AND THE ONE THING THAT I DIDN'T NOTICE, AND THEY DO HAVE A CONTACT US, UM, IT'S A REALLY EASY TO USE AND HAS LARGE PRINT, WHICH I WAS THINKING THIS IS A GOOD APP FOR, FOR PEOPLE.
UM, BUT, UM, I, I DIDN'T NOTICE LIKE IF THERE WAS ANY REPORTING, LIKE, IS THERE, IS IT EASY TO REPORT? AND, UM, SO I, I THINK THAT THAT MIGHT BE A, A GOOD RECOMMENDATION MM-HMM.
UM, BUT THEN, UH, THIS IS JUST A SIMPLE QUESTION.
IN THE PRIVATE SECTOR TODAY, IF SOME SOMEONE SUFFERS FROM HEAT RELATED ILLNESS OR, OR, OR, OR HEAT EXHAUSTION, WHO, UM, IS RESPONSIBLE, LIKE, IS, HOW DOES THAT WORK FOR, YOU KNOW, ON A CONSTRUCTION SITE TODAY? UM, I MIGHT ASK ONE OF THE, UM, MAYBE ONE OF THE GENERAL CONTRACTORS COULD, UH, BUT THERE ARE REPORTING REQUIREMENTS TO OSHA FOR ALL.
I KNOW THIS FOR ALL, UM, CONSTRUCTION SITE, UH, YOU KNOW, INJURIES OR CERTAINLY FATALITIES.
UM, BUT I DON'T HAVE THAT INFORMATION ON LIKE, WHO IS PHYSICALLY RESPONSIBLE.
YEAH, IF WE CAN GET THAT OR IF ANYBODY HAS A, A QUICK ANSWER, THAT'LL BE FINE.
UM, BUT THEN ALSO LAUREN MIGHT, LAUREN MIGHT HELP ME WITH THAT.
I'D LIKE TO WAIT ON THAT AS WELL.
OH, SO IT, IT DEPENDS ON THE GENERAL CONTRACTOR.
MOST OF OUR MEMBER COMPANIES HAVE A SAFETY DIRECTOR, AND THEIR JOB IS TO LITERALLY DRIVE AROUND ALL DAY, VISIT ALL OF THE JOB SITES, MAKE SURE EVERYBODY'S IN COMPLIANCE, UM, ON SOME JOB SITES, THAT'S THE PROJECT MANAGER OR THE SUPERINTENDENT.
BUT EACH COMPANY HAS THEIR OWN, UM, REPORTING STRUCTURE FOR, UH, YOU KNOW, NOT JUST HEAT ILLNESS, BUT INJURY ON A JOB SITE.
SOMEBODY ELSE WANTED TO ADD SOMETHING? YEAH, I THINK THAT'S, UH, SOMEWHAT ACCURATE AND THAT YOU'RE TALKING ABOUT LARGE GENERAL CONTRACTORS, WHERE MOST OF THESE PROBLEMS ARE OCCURRING ARE WITH SMALLER GENERAL CONTRACTORS OR ACTUALLY SUBS OF SUBS.
AND WHEN I MENTIONED EARLIER THAT THE MAJORITY OF THE INDUSTRY ISN'T DOING THE RIGHT THING, THAT'S WHY WE LEAD THE NATION IN DEATH AND INJURIES.
AND THE OTHER THING I'LL ALSO MENTION IS THAT THESE NUMBERS AREN'T ACCURATE BECAUSE THE, UH, GENTLEMAN THAT MENTIONED THAT THE BIGGEST, UH, INJURIES AND DEATHS IN THE CONSTRUCTION INDUSTRY ARE FALLS, THOSE ARE OFTEN CAUSED BY HEAT ILLNESS.
SO ON PAPER, THEY'RE NOT LEASED TO THESE HEAT ILLNESS.
UM, AND THEN FOR THE EDUCATIONAL CAMPAIGN, DID ANY OF OUR PEER CITIES OR DALLAS OR AUSTIN DO AN EDUCATIONAL CAMPAIGN TIED IN WITH THEIR ORDINANCE? YES.
THEY, THEY BOTH SAID THAT THEY DID, CERTAINLY WHEN, LIKE A NEW ORDINANCE, UH, AS THEY WERE BUILDING UP TO IT, CERTAINLY WHEN IT WAS PASSED.
AND I BELIEVE THEY DESCRIBED, I DON'T REMEMBER OFF THE TOP OF MY HEAD, BUT IT WAS A CERTAIN PERIOD OF TIME THAT IT'S VERY EDUCATIONAL.
UM, YOU KNOW, THE FIRST THREE, SIX MONTHS, FIRST YEAR, WHATEVER IT WAS.
UM, BUT THAT, THEY DEFINITELY SAID IT HAD TO HAVE AN EDUCATION CAMPAIGN, UH, WHEN THAT NEW ORDINANCE WAS, WAS DEVELOPED.
AND THEN, UM, WITH YOUR, UH, WHAT IS OUR TIMELINE?
[00:35:02]
WELL, OUR TIMELINE IS AFTER THIS MEETING, WE WOULD WORK CERTAINLY WITH HEALTH AND, AND ALL OF OUR PARTNERS TO START DISTRIBUTING THIS INFORMATION, UH, IN, UH, NOT ONLY ELECTRONIC FORMAT, BUT FIGURING OUT HOW, HOW BEST TO GET IT OUT.SO IT'S ALMOST IMMEDIATE, IF YOU WILL.
I MEAN, THAT WOULD BE THE NEXT STEP, BUT WE DON'T HAVE TO WAIT.
LIKE, AS I MENTIONED, UH, WE DON'T HAVE TO WAIT FOR, UM, YOU KNOW, AN ORDINANCE TO TELL US TO, TO START PUSHING OUT EDUCATION MATERIALS.
BUT WE DID WANT THE COMMITTEE TO, TO TELL US IF THIS WAS A GOOD IDEA OR NOT.
UM, SO AGAIN, I APPRECIATE YOUR WORK.
I'LL START WITH MY COUNCIL COLLEAGUES, IF THEY HAVE ANY, UH, QUESTIONS.
UM, I, I WANNA COMMEND REALLY THE COMMITTEE THAT WAS WORKING TOGETHER.
I UNDERSTAND THAT THERE WERE A VARIETY OF REPRESENTATIVES FROM MANY DIFFERENT, UH, AREAS OF CONSTRUCTION DEVELOPMENT AND, AND THINGS OF THAT NATURE.
UH, AND I KNOW I, I RESPECT THE WORK OF LIKE A G C AND GABA AND RX A AND THE LABOR ORGANIZATIONS TOO, UH, TRYING TO COME TOGETHER ON THIS.
I, I THINK WHAT I'M HEARING THOUGH IS THAT THERE REALLY ISN'T ANY KIND OF GOOD RECORD OF HEAT CAUSED INJURIES OR ILLNESSES.
UM, I DON'T THINK THAT OSHA KEEPS ANY LONG-TERM RECORDS UNLESS THINGS ARE REPORTED TO THEM.
AND IF SOMEBODY'S SICK ON THE JOB, THAT PROBABLY JUST SAID, WE'LL, GO HOME, YOU KNOW, OR CONTINUE DOING YOUR WORK ANYWAY.
AND SO I IMAGINE THERE'S A LOT OF THINGS THAT, THAT MAY NOT HAVE ANY KIND OF DATABASE THAT WE AS A CITY CAN LOOK AT.
UM, AND YOU KNOW, I, I REALLY KNOW THE WORK OF A LOT OF THE REPRESENTATIVES WHO ARE HERE IN THE ORGANIZATION THEY BELONG TO IS VERY RESPONSIBLE.
BUT SOMEBODY MENTIONED THIS, AND I THINK IT'S VERY TRUE.
UM, THERE'S A LOT OF DIFFERENT CONTRACTORS LIKE ROOFING CONTRACTORS, LANDSCAPE CONTRACTORS, HOME REMODELERS, INDEPENDENT CONTRACTORS AND SUBCONTRACTORS WHO AREN'T MEMBERS OF THESE ORGANIZATIONS AND EMPLOY HUNDREDS AND HUNDREDS OF PEOPLE IN THIS CITY EVERY DAY.
AND THERE'S NO WAY I THINK THAT THESE ORGANIZATIONS CAN HOLD ALL OF THEM ACCOUNTABLE OR MAYBE NOT EVEN TRY TO EDUCATE ALL OF THEM BECAUSE THEY'RE NOT MEMBERS OF THEIR ORGANIZATIONS.
AND SO THAT'S A CONCERN TO ME.
HOW DO WE ENSURE THAT ALL OF THOSE, UH, CONTRACTORS AND SUBCONTRACTORS THAT HAVE PEOPLE WORKING ON ROOFS OR WORKING IN THE YARDS OR DOING REMODELING ON HOMES, THAT THEY ARE AWARE OR ARE ENFORCING EITHER OSHA REGULATIONS OR, YOU KNOW, THE, THE GOOD EDUCATIONAL POLICIES THAT WE WOULD LIKE TO PUT IN PLACE? UH, MIKE, YOU KNOW, YOURSELVES, THERE'S A LOT OF PEOPLE WHO GO OUT AND DO WORK, AND THEY NEVER EVEN COME TO YOU FOR A LICENSE.
AND YOU TRY AND TRACK 'EM DOWN AND FIND 'EM AND HOLD 'EM RESPONSIBLE, BUT IT HAPPENS EVERY DAY.
AND IF THEY'RE NOT WILLING TO GO AHEAD AND, AND GO AND GET A LICENSE TO DO THE REMODELING OR THE ROOFING OR WHATEVER THEY'RE DOING, THEN WHY SHOULD THEY UPHOLD ANY OF, UH, THE OSHA REGULATIONS, OR WHY SHOULD THEY LISTEN TO OUR EDUCATION POLICIES? WHICH I THINK SPEAKS TO THE VALUE OF, OF BEING ABLE TO MAKE THAT EDUCATIONAL, UH, REALLY MEANS SOMETHING TO ALL THE PEOPLE DOING THIS WORK.
AND POSSIBLY EVEN TO, TO LOOK AT WHAT OTHER KIND OF RESTRICTIONS OR REGULATIONS WE MIGHT NEED TO PUT IN PLACE.
I CAN THINK BACK TO WHERE, UM, WE PUT IN, UH, A POLICY ON LATE NIGHT CONSTRUCTION, GOODNIGHT, GOODNIGHT CONSTRUCTION SITE.
UH, THERE WAS A LOT OF SKEPTICISM, THERE WAS A LOT OF PUSHBACK BY PEOPLE IN THE BUILDING AND DEVELOPMENT COMMUNITY.
BUT I THINK ALL OF THEM REALIZED THAT WE NEED TO TAKE SOME KIND OF STEPS TO PROTECT THE BEST INTERESTS OF THE PEOPLE IN THE COMMUNITY WHO ARE, WHO ARE EXPERIENCING THESE DIFFICULTIES.
AND MAYBE WE NEED TO LOOK AT THIS, UH, A LITTLE MORE CLOSELY.
FOR EXAMPLE, YOU KNOW, UH, WHAT WOULD THE ORDINANCE LOOK LIKE THAT WE MIGHT PUT TOGETHER? UH, HOW WOULD WE ENFORCE IT? I'M NOT SAYING THAT, UH, I RIGHT NOW WOULD VOTE FOR THAT, BUT I, I THINK IT'S WORTH LOOKING AT WHAT THOSE POTENTIAL ORDINANCES SHOULD BE.
THEY WEREN'T SENT TO ME, AND I'M ON THIS COMMITTEE.
AND SO I'D LIKE TO SEE WHAT THOSE ARE OR WHAT A PROPOSED ORDINANCE WOULD LOOK LIKE, OR WHAT PROPOSED, UM, INCENTIVES AS WELL AS PENALTIES COULD LOOK LIKE.
UH, AND THEN GET A LITTLE MORE FEEDBACK, YOU KNOW, FROM THIS COMMITTEE.
BUT I WILL SAY RIGHT NOW, I FIRMLY AGREE WITH WHAT YOU SAID, UH, CHAIRMAN, THAT WE ARE NOT GONNA BE IN A POSITION TO MOVE THIS FORWARD UNTIL AFTER WE KNOW WHAT HAPPENS WITH STATE LAW AND HOW IT WILL IMPACT OUR ABILITY TO MOVE
[00:40:01]
SOMETHING FORWARD.'CAUSE MY GUESS IS THAT ANYTHING WE WANT TO PASS IS GONNA HAVE TO GET CLEARED WITH THE STATE AHEAD OF TIME, ACCORDING TO THIS NEW LAW, TO MAKE SURE WE'RE NOT GONNA BE IN VIOLATION, WHAT, WHATEVER THE LAWS ARE.
AND THAT PUTS A BIG DELAY AND A BIG BARRIER TO OUR MOVING FORWARD ON THIS ANY WAY WE DECIDE TO.
SO, THANK YOU, COUNCILMAN, COURAGE.
COUNCILMAN CASTRO, FOLLOWED BY COUNCILMAN CASTILLO.
YEAH, THANK YOU SO MUCH TO THE COMMITTEE THAT HAS MET.
UM, I SEE YOU'VE DONE SOME GREAT WORK, AND I THOROUGHLY AGREE WITH THE EDUCATION CAMPAIGN.
I AGREE WITH A LOT OF WHAT YOU'VE SAID, JOHN, WITH ONE EXCEPTION.
AND THAT IS THAT I REALLY DO FEEL THAT WE NEED TO GO FORWARD WITH THIS ORDINANCE.
ROCHA GARCIA WERE THE FOLKS AT FIRST, UH, ASKED FOR THIS ORDINANCE.
DESPITE THE FACT THAT WE MAY HAVE A NUMBER OF UNCONSTITUTIONAL LAWS THAT HAVE BEEN PASSED OR TRIED TO BE PASSED BY THIS LEGISLATURE AND BY THIS GOVERNOR, I THINK IS NECESSARY TO GO FORWARD.
AND THEN LET US SEE WHAT HAPPENS, UH, IN SEPTEMBER.
THIS MAY ALL BE MUTED, UH, IN SEPTEMBER.
WE MAY FIND THAT THESE LAWS ARE UNCONSTITUTIONAL AND THAT OUR ORDINANCE WOULD STAND.
I DON'T HAVE A PROBLEM WITH SEEING AN ORDINANCE DONE NOW.
I THINK THAT'S A GOOD IDEA TO SEE WHAT IT WOULD LOOK LIKE.
I REALIZE THAT THAT WOULD ALSO, AT SOME POINT, NEED SOME FUNDING FOR PEOPLE HAVING TO ENFORCE THE ORDINANCE.
BUT AGAIN, IT DEPENDS ON WHAT WE'RE PUTTING INTO THAT ORDINANCE.
UM, EVER SINCE I WAS A CHILD, I HAVE SEEN PEOPLE WORKING OUT IN THE INCREDIBLE A HUNDRED PLUS DEGREE HEAT, UM, THAT DIDN'T SEEM TO HAVE ANY KIND OF BREAKS EVEN TODAY.
AND I'M SURE THAT'S NOT BEING DONE BY THOSE PEOPLE THAT ARE HERE THAT HAVE WORKED ON THIS, BUT I THINK IT IS BEING DONE BY SOME PEOPLE IN MANY AREAS OF SAN ANTONIO.
SO IF NOTHING ELSE, THIS ORDINANCE, I THINK WILL PUT SERVE TO PUT PEOPLE ON NOTICE THAT WE ARE SERIOUS ABOUT THE HEALTH OF OUR CITIZENS.
THAT WE ARE SERIOUS ABOUT THE NEED TO ENSURE THAT EVERYONE MAINTAINS THE KIND OF CIVILITY AND THE KIND OF HUMANITY THAT THE BUILDERS HERE, UH, HAVE SHOWN IN KNOWING THAT THEY'RE NOT GONNA KEEP GOOD EMPLOYEES IF THEY CAN'T TREAT THOSE EMPLOYEES WELL.
UM, SO I WOULD LIKE TO, AND I DON'T KNOW IF A MOTION IS, IF WE'RE DOING MOTIONS NOW, BUT I WOULD LIKE TO MOVE THAT WE TAKE THIS FORWARD TO THE CITY COUNCIL WITH AN ORDINANCE SECOND.
COUNCILMAN CASTILLO, THANK YOU CHAIR.
AND THANK YOU MIKE FOR THE PRESENTATION.
I, AND I ALSO WANNA COMMEND THE STAKEHOLDERS WHO PARTICIPATED OVER THE FIVE MONTH SERIES OF, UH, PARTICIPATION TO DISCUSS THIS HEAT, HEAT ILLNESS ORDINANCE, RIGHT? UM, FROM LAONA TO THE I B E W, TO, UM, THE CITY STAFFERS FROM AUSTIN AND DALLAS WHO PARTICIPATED, AND TO DEREK AND KATIE ON MY TEAM WHO WERE PRESENT AND ENGAGED IN EVERY MEETING.
UM, WHAT MY TAKEAWAY FROM THE CONVERSATIONS IN THOSE STAKEHOLDER COMMITTEE MEETINGS WAS THAT THE MAJORITY OF THE GROUP DID WANT AN ORDINANCE.
AND THOSE THAT DIDN'T WERE EMPLOYERS WHO STATED THAT THEY WERE ALREADY GIVING THEIR WORKERS BREAKS AND DIDN'T NEED AN ORDINANCE.
AND I, I COMMEND PATRICK, ED CLAYTON, UM, AND, AND LAUREN AND THOSE FOLKS WHO GAVE PUBLIC COMMENT TODAY, UM, FOR SERVING AN EX AS EXAMPLES, RIGHT, OF WHAT FOLKS SHOULD BE DOING AND HOW THEY SHOULD BE TREATING THEIR WORKERS.
HOWEVER, IN CONVERSATION WITH THE NEED FOR THIS ORDINANCE, WE'RE TALKING ABOUT THOSE BAD ACTORS, RIGHT? THOSE WHO AREN'T ALLOWING THEIR WORKERS TO TAKE A WATER BREAK.
AND, YOU KNOW, I I, I STRUGGLE TO SIMPLY BE COMFORTABLE WITH AN EDUCATION PROGRAM WITHOUT AN ORDINANCE.
UM, WHEN WORKERS ARE OUT IN THE FIELD, OUT IN THE CONSTRUCTION SITE, THEY CAN IDENTIFY WHEN THEY'RE GOING TO HAVE A HEAT STROKE OR THEY'RE GOING TO PASS OUT.
BUT THAT DOESN'T TELL THEM THAT THEY HAVE THE ABILITY AND THE RIGHT TO HAVE ACCESS TO STOP AND GET A DRINK OF WATER.
UM, SO WITHOUT AN ORDINANCE, I'M, I'M HESITANT WITH JUST EDUCATION, AND IT'S WHY I WILL CONTINUE TO SUPPORT AN ORDINANCE, UM, AGAIN, RIGHT? I KNOW FOLKS ARE CITING THE, THE, THE PREEMPTION BILL, BUT, YOU KNOW, OUR CITY ATTORNEY HAS ALREADY TAKEN A PUBLIC STANCE, YOU KNOW, IT WAS REPORTED IN THE EXPRESS NEWS THAT THIS BILL'S VERY VAGUE.
AND WITH THE PASSAGE OF THIS, RIGHT, WHEN IT GETS SIGNED BY, UM, THE GOVERNOR AND BECOMES EFFECTIVE SEPTEMBER 1ST, THIS ALLOWS WORKERS TO BE PROTECTED FOR THREE MONTHS.
AND THE STATE OF TEXAS' HOTTEST MONTHS, RIGHT? AND THAT'S SOMETHING, SO I DO NOT BELIEVE THAT WE SHOULD SIT ON OUR HANDS WHILE WORKERS CONTINUE TO PASS OUT ON THE JOB.
UM, WITH THAT, DID YOU WANT TO CHIME? WELL, I JUST WANT TO GIVE ONE SMALL
[00:45:01]
POINT OF CLARIFICATION AS FAR AS THE CITY ATTORNEY'S POSITION ON IT.UM, WE DO AGREE, UH, WE HAVE PUBLICLY SAID THAT IT IS A VAGUE BILL.
UH, BUT WHAT WE HAVE NOT TAKEN A PUBLIC POSITION ON IS OUR LEGAL ANALYSIS OF WHETHER OR NOT THE CITY'S ORDINANCE WOULD BE PREEMPTED.
THAT'S SOMETHING THAT'S GONNA DEFINITELY TAKE MORE ANALYSIS.
IT'S GONNA DO A LITTLE BIT MORE SORT OF CANVASSING OF WHAT OTHER CITIES ARE DOING.
AND THAT'S WHAT WE DO WHEN WE DEAL WITH THESE VAGUE AND, YOU KNOW, LAWS THAT COME DOWN.
WE TRY TO SEE WHAT THE BEST, UH, AND MOST, UH, UH, VIABLE LEGAL POSITION IS THAT WE WOULD TAKE AS FAR AS GOING FORWARD WITH AN ORDINANCE.
OBVIOUSLY WE WOULD, UH, WE WOULD TAKE DIRECTION FROM THE COUNCIL, BUT I WILL SAY THAT, YOU KNOW, PROBABLY WHAT ANDY WOULD WANT TO DO IS HOLD AN EXECUTIVE SESSION WITH THE COUNCIL TO WALK THROUGH WHAT IT WOULD ACTUALLY MEAN WITH ADOPTING AN ORDINANCE THAT COULD BE CON UH, CONSIDERED PREEMPTED.
SO WE'D WANNA REALLY LOOK AT THAT BEFORE WE WOULD PREPARE AN ORDINANCE OR ADVISE THE COUNCIL ON WHETHER TO GO FORWARD WITH IT.
AND, AND I APPRECIATE THAT CLARIFICATION, RIGHT? THAT ULTIMATELY IT WOULD BE UP TO THE BODY OF COUNCIL TO DIRECT ON WHAT THE NEXT STEP IS, RIGHT? AND, AND I CALL ON MY COLLEAGUES TO STAND WITH WORKERS, UM, FOLKS OUT IN THE FIELDS, OUT IN THE CONSTRUCTION SITES WHO, YOU KNOW, ARE WORKING IN THE MIDST OF TEXAS HEAT.
AND AGAIN, RIGHT? THE DATA SHOWS THAT TEXAS IS THE MOST STATE FOR CONSTRUCTION WORKERS, AND THEY CAN'T, OUR CONSTITUENTS, THE PEOPLE, SAN ANTONIO, UH, I, I, I DON'T IMAGINE, UH, LOOK TO CITY COUNCIL FOR US TO JUST SIT ON OUR HANDS AND, AND ALLOW THE STATE TO ALLOW THEM TO, TO PASS OUT AND DIE ON THE JOB.
UM, SO, SO WITH THAT, I UNDERSTAND WHAT'S GOING ON AT THE STATE, UH, IS, UH, UNDERMINING, UH, LOCAL MUNICIPALITIES AND THE WORK THAT WE CAN DO, BUT I DON'T SEE THAT, UM, AS A REASON FOR US NOT TO FIGHT FOR OUR WORKERS HERE IN SAN ANTONIO.
SO I, I APPRECIATE, UH, YOU AND YOUR WORK, UH, MIKE AND AMIN, UH, AGAIN AND AGAIN, I'M SUPPORTIVE OF AN ORDINANCE AND DON'T FEEL COMFORTABLE WITH JUST AN EDUCATIONAL PIECE.
UM, SO WE, IF WE SAY WE WANNA MOVE THIS FORWARD TO FULL COUNSEL WITH AN ORDINANCE, THIS HAS TO GO BACK TO LEGAL TO DRAFT AN ORDINANCE, AND THEN IT HAS TO GO BACK TO MIKE'S TEAM TO DECIDE HOW TO ENFORCE THAT ORDINANCE BEFORE IT GETS TO COME TO COUNCIL.
WELL, WE WOULD, UH, UH, WE WOULD COLLABORATE WITH THE DEPARTMENTS ON THOSE ISSUES AS WE'RE DRAFTING THE ORDINANCE.
AND OF COURSE, ENFORCEMENT WOULD BE A LEGAL ISSUE BECAUSE WE WOULD HAVE TO DETERMINE, YOU KNOW, THIS TYPE OF ORDINANCE, HOW WE WOULD ENFORCE IT, WHAT RESOURCES WE WOULD NEED, THINGS LIKE THAT.
SO ALL OF THAT WOULD SORT OF BE A PART OF THE DEVELOPMENT PROCESS FOR THE ORDINANCE.
AND WOULD THAT GO BACK TO GOVERNANCE OR B SESSION? UM, I'M NOT SURE.
I WOULD RECOMMEND IS THAT IF THE DIRECTION OF THE COMMITTEE IS TO DO AN ORDINANCE, THAT YOU WOULD LET US COLLABORATE WITH OUR CITY ATTORNEY'S OFFICE ON WHAT THAT ORDINANCE WOULD LOOK LIKE, AND THEN COME BACK TO THIS COMMITTEE AND PRESENT IT TO THIS COMMITTEE, AND THEN LET THE COMMITTEE GIVE US DIRECTION TO TAKE THAT TO COUNCIL.
'CAUSE RIGHT NOW, DIRECTION TO TAKE AN ORDINANCE TO COUNCIL IS KIND OF VAGUE.
WE, WE, WE, WE DON'T KNOW WHAT WE'RE GONNA TAKE TO COUNCIL.
I WOULD RATHER WORK WITH THE ATTORNEYS AND COME UP WITH SOMETHING, SHARE IT WITH THIS GROUP, MAKE SURE THIS GROUP IS OKAY WITH IT, AND THEN SEND THAT TO COUNSEL.
BECAUSE I, YOU KNOW, I'M, I'M NOT, I'M NOT OPPOSED TO INORDINANCE.
I DO WANT THIS HEAT CAMPAIGN TO START THOUGH THIS CAMPAIGN ON THE HEAT, UM, TO START, JUST BECAUSE I THINK, I THINK IT WOULD BE HELPFUL.
WE'VE GOT PEOPLE VOLUNTEERING, WE HAVE, UH, SCHOOLS STARTING PRACTICE, WE HAVE CONSTRUCTION WORKERS BUILDING ALL AROUND DISTRICT THREE.
AND, UM, AND I MAKE, I KNOW WHEN I DRIVE AROUND AND I SEE 'EM TAKING BREAKS, I'M LIKE, GOOD JOB.
UM, BUT I, THAT'S, THAT, THAT'S THE WHY.
I, I, I THINK THAT THE TIMELINE, IF WE COULD START THE EDUCATIONAL PIECE, AND THEN IF YOU COULD LOOK AT THE ORDINANCE, EVEN IF THE ORDINANCE IS JUST POSTING THE SIGNS, IF THAT'S WHAT LEGAL COMES BACK AND SAYS, ALL YOU CAN DO IS TELL PEOPLE TO POST A SIGN.
WE CAN'T MAKE THEM GIVE THEM A 10 MINUTE BREAK EVERY FOUR HOURS.
UH, THOUGH I WOULDN'T BE OPPOSED TO THAT, BUT I THINK MOST PEOPLE ARE ARE TELLING PEOPLE, DRINK, TAKE A BREAK WHEN YOU NEED IT.
BUT IF WE, IF WE MANDATED THAT, AT LEAST THEY'RE, THEY'RE PHYSICALLY STOPPING WORK AND SAYING, NOW IS YOUR 10 MINUTE BREAK, BECAUSE IT, IT HAS BEEN FOUR HOURS.
NOW, I DON'T MIND THAT, BUT I WANNA LOOK THAT, LOOK AT THAT FOR VOLUNTEER WORK.
I JUST LEFT, UM, A TEAM OVER AT A REBUILD PROGRAM, AND THEY HAD BEEN AN HOUR AND A HALF IN AND THEY WERE WORKING, AND I DIDN'T KNOW IF THEY HAD TAKEN A
[00:50:01]
BREAK.SO THEY, THE LEAD THERE ACTUALLY SAID, EVERYBODY STOP, TAKE A WATER.
IT WAS A WATER AND A TACO BREAK THOUGH.
BUT THINGS LIKE THAT WHERE WE CAN, WE CAN PLAN IT OUT.
UH, I THINK IT NEEDS TO BE A BROADER THING ABOUT OUR HEALTH.
NOT JUST A LABOR ISSUE, A LABOR, YOU KNOW, ISSUE BE, BUT IT IS A LABOR ISSUE ALSO.
BUT IT ALSO HAS TO BE ABOUT OUR HEALTH, THE HEALTH OF THE CITY, AND UNDERSTANDING OUR CLIMATE CHANGES AND WHY WE NEED TO, TO MAKE THIS A PRIORITY IF WE ARE GONNA CRAFT AN ORDINANCE.
THAT'S WHY I'M SAYING IF YOU'RE GONNA CRAFT AN ORDINANCE, I HAVE SPECIFIC IDEAS THAT I WOULD LIKE TO SEE WHERE IT JUST DOESN'T APPLY TO, UM, LABOR AND MAKING SURE THE CITY IS PRACTICING WHAT WE PREACH.
AND THE OTHER THING IS, I THINK THERE ARE OTHER COUNCIL COLLEAGUES THAT MIGHT WANNA WEIGH IN ABOUT WHAT THEY'D LIKE TO DO TOO.
SO I DON'T KNOW WHAT WE CAN MOVE FORWARD.
I'M TORN BECAUSE I WANNA MOVE FORWARD WITH THE EDUCATIONAL CAMPAIGN, BUT IF THERE'S SOMETHING WE CAN DO IN TERMS OF AN ORDINANCE, THAT'S A CITYWIDE INITIATIVE TO MAKE SURE WE UNDERSTAND OUR CLIMATE IS CHANGING, OUR VOLUNTEERS AND I, AND THEN THE SCHOOLS BECOME A WHOLE OTHER, UM, ENTITY IN TERMS OF, UM, AND, AND COACHES THAT PRACTICE IN OUR PARKS, UH, YOU KNOW, PARKS AND RECS THAT SET UP THOSE STAGE AND PEOPLE GOING ALL DAY.
IT JUST BECOMES A WHOLE OTHER THING THAT I KNOW LEGAL'S GONNA NEED TO UNPACK.
SO, UM, CAN YOU GIVE ME A TIMELINE? IF WE DON'T, IF WE MOVE IT FORWARD WITH, WE WANT AN ORDINANCE, WHAT, WHAT, WHEN DO WE LOOK LIKE THAT? AND IT WOULDN'T COME BACK TO HERE.
WHEN DO WE LOOK LIKE THAT WOULD GO TO COUNSEL? WELL, I, I WOULD JUST SAY, YOU KNOW, UH, AS ROD MENTIONED, WE WOULD HAVE TO CONFER WITH THE STATE ATTORNEY.
UM, I MAYBE LOOK FOR A LITTLE BIT MORE DIRECTION IF THAT'S, IF THAT'S WHAT YOU DECIDE.
I WOULD JUST ASK, DO YOU WANT US TO DO SOMETHING SIMILAR TO ONE OF THE OTHER ORDINANCES? UM, OR SOME ADDITIONAL IDEAS, BUT WE WOULD CONFER ON, UH, A POTENTIAL ORDINANCE AND THEN, UH, WE COULD EITHER BRING IT BACK TO THIS COMMITTEE, UH, WHICH WOULD BE, I MEAN, I KNOW WE DO THAT NORMALLY, YOU KNOW, IF WE GET THAT FEEDBACK, UH, OR IF YOU WANT TO, COUNCIL, I'M, I'M NOT SURE WE COULD GET IT TO COUNCIL BEFORE THE END OF JUNE.
UH, WE HAVE A FEW MORE MEETINGS LEFT CITY COUNCIL A SESSIONS, UH, TO MEET ALL THE REQUIREMENTS.
I MEAN, THERE'S WORK TO BE DONE.
UM, AND THEN TO HIT THAT JUNE 22ND, I THINK IS OUR LAST ONE, JUNE 22ND, IT'D BE, IT'D BE, IT'D BE A TALL ORDER.
I'M NOT SURE WE COULD DO IT, BUT, UH, WE'D HAVE TO FIGURE IT OUT.
I THINK THE MOST IMPORTANT THING TO SAY AT THIS POINT IS THAT WE WOULD, OUR OFFICE WOULD DEFINITELY NEED MORE OF A, OF A DEFINED SCOPE OF WHAT WE WOULD WANT IN THAT ORDINANCE.
OTHERWISE, WE'RE GONNA SIT DOWN AND START WORKING ON IT, BUT WE'RE NOT, PROBABLY NOT GONNA GET IT RIGHT, BECAUSE WE'RE NOT GONNA KNOW EXACTLY WHAT THE COUNSEL WILL WANT IN IT.
UM, SO I THINK WHAT PROBABLY SHOULD HAPPEN IS WE SHOULD GET A LITTLE BIT MORE OF CONSENSUS FROM THIS BODY ON WHAT YOU WANT US TO PUT IN THE ORDINANCE, WE'LL DO THE LEGAL ANALYSIS.
WE'LL PUT TOGETHER A DRAFT AND WE CAN WORK WITH THE STAFF AND EVERYTHING TO SEE IF IT'S PRESENTABLE TO THE BODY, AND WE'LL COME BACK WITH IT.
BUT WHAT I DON'T WANT IS FOR US TO PRESENT AN ORDINANCE THAT IS NOT INCLUSIVE OF ALL THE DIFFERENT POINTS THAT ALL OF THE COMMITTEE MEMBERS HERE WOULD LIKE TO SEE IN IT.
MIKE, WERE YOU GONNA ADD SOMETHING BEFORE I GO ON? WELL, I, I DID WANNA CLARIFY, I MEAN, THE, THE EDUCATION CAMPAIGN, UH, MAYBE THAT'S, I, IT SOUNDED LIKE YOU ALL, LIKE, WE WANNA MOVE FORWARD WITH THAT.
SO YOUR MOTION, WHATEVER MOTION YOU DO IT, I, I'M ASSUMING IT'S GONNA INCLUDE THAT, BUT WE CLARIFY LIKE ASAP GET STARTED ON THAT.
AND THEN THE ORDINANCE PIECE IS WHATEVER WE'RE GONNA BUILD CONSENTS ON.
UM, AND SO LET, I HAVE A COUPLE COLLEAGUES THAT WANTED TO ADD SOME COMMENTS.
SO WE'LL START COUNCILMAN COURAGE AND THEN COUNCILMAN STO.
UH, HAS YOUR DEPARTMENT ALREADY DEVELOPED AN EDUCATIONAL, UH, A SERIES OF EDUCATIONAL DOCUMENTS THEY WOULD WANT TO GET OUT TO THE, THE BUILDERS AND CONCEPTS? YEAH.
THE, THE, THE ITEMS THAT I PUT UP ON THE SCREEN ARE, ARE, ARE KIND OF A MAJORITY OF IT WORKING WITH HEALTH.
UH, IT, IT DOES KIND OF, IT KIND OF GOES IN LINE IN PARTNERSHIP WITH YOUR OVERALL GENERAL CITY HEAT CAMPAIGN, UH, HEAT AWARENESS CAMPAIGN.
BUT THIS ONE A LITTLE BIT MORE TAILORED.
UH, CERTAINLY I, I THINK WE HAVE A FEW MORE IDEAS THAT WE WOULD ADD TO THAT, BUT THAT'S WHAT WE WOULD GET STARTED WITH RIGHT AWAY.
AND, UH, WE, BECAUSE WE WOULD WANT TO PUSH THAT OUT WITH OUR PARTNERS MM-HMM.
UH, SO PUSHING OUT AS MUCH AS WE CAN.
MY, SO THAT'S, THAT'S KIND OF READY TO GO.
MY THOUGHT WAS THAT ANYONE WHO COMES UP AND WANTS A, A PERMIT TO DO ANY KIND OF BUILDING, WHICH MAY RELY ON OUTSIDE OR SURE.
AROUND THE PROPERTY OF, YEAH, THEY SHOULD BE GIVEN THIS EDUCATIONAL MATERIAL AND, UH, SO THAT THEY KNOW TO EDUCATE THEIR WORKERS.
[00:55:01]
AND LIKE I SAID, A LOT OF 'EM ARE SUBCONTRACTORS OR INDEPENDENT CONTRACTORS, SO THEY NEED TO KNOW THAT.AND NOW ANOTHER QUESTION I HAVE IS, DURING THE DISCUSSION WITH THE OVERALL GROUP ABOUT THIS ISSUE, WAS THERE A DISCUSSION ABOUT WHAT WOULD BE PARTS OF AN ORDINANCE? WAS THERE A DISCUSSION ABOUT WHAT MIGHT BE INCENTIVES OR WHAT MIGHT BE DISINCENTIVES OR PENALTIES? WERE THOSE BROUGHT OUT AND DISCUSSED SO THAT AS, AS YOU WERE TO CONSIDER AN ORDINANCE, THERE ARE ALREADY PARTS THERE THAT, UH, COULD BE INCORPORATED INTO SOMETHING QUICKLY? UH, I, I WOULD SAY, UH, IT WAS VERY CLEAR THAT THE DISCUSSION WAS REALLY JUST MIRRORING, YOU KNOW, ONE OF THE OTHER TWO ORDINANCES.
IT WAS, UH, I THINK IT WAS THE FIRST MEETING OR ONE OF THE FIRST TWO MEETINGS, UH, THERE WAS SOME CONVERSATION OR EVEN RECOMMENDATION, UH, FROM THOSE THAT WANTED AN ORDINANCE.
AND I FORGET WHO, WHO MADE THE STATEMENT, BUT I REMEMBER HEARING IT WAS, WE DON'T HAVE TO TAKE A LOT OF TIME, DON'T REINVENT THE WHEEL.
JUST TAKE ONE OF THOSE THAT'S ALREADY ON THE BOOKS AND THAT, THAT'S WHERE MOST OF THE DISCUSSION I THINK LANDED.
IT WASN'T TAKE SOME OF AUSTIN AND ADD THIS, SUBTRACT THAT, OR HERE'S A NEW IDEA.
THERE WAS VERY LITTLE I, IF ANY OF THAT.
I CAN'T REMEMBER IF THERE WAS ANY, COULD, COULD YOU SEND THAT TO ALL OF THE COMMITTEE MEMBERS SO WE KNOW, UH, MAYBE A BASIS OF STARTING THAT WAS DISCUSSED? SURE, YEAH.
THE SLIDE I HAD IS A SUMMARY OF THE COMPARISON OF IT, BUT I'LL, WE CAN SEND OUT TO EVERYONE WHAT THE AUSTIN AND, UH, AND THE DALLAS ORDINANCE IS.
AND, AND, YOU KNOW, I THINK EVERYBODY WHO WAS ON THAT STAKEHOLDERS COMMITTEE WOULD LIKE TO HAVE ANOTHER, UH, POINT OF VIEW EXPRESSED IF WE START MOVING TOWARD DRAFTING.
IT'S NOT SAYING THAT THERE'S GONNA BE ONE THAT'S GONNA GET APPROVAL.
I WOULD THINK THIS COMMITTEE ONE MORE TIME FOR A LOOK AND THEN TO COUNCIL.
AND THEN I, I RECOGNIZE THE, THE TIMEFRAME WE'RE DEALING WITH, AND WE MAY NOT BE ABLE TO GET ANYTHING APPROVED BEFORE WE COME BACK IN AUGUST AND THEN IMPLEMENTED BY THE TIME WE'RE INTO SEPTEMBER.
AND WE'VE MISSED THE HEAT OF THE SEASON, MAYBE, BUT THE EDUCATIONAL PART CAN BE IMPORTANT RIGHT NOW.
SO THOSE ARE, THOSE ARE MY VIEWS ON THAT.
WELL, I'M NOT ADVERSE TO STARTING THE EDUCATIONAL PART.
AND WE SHOULD TAKE, DO WHAT JOHN IS SAYING, MAKE SURE THAT EVERYONE WHO APPLIES FOR A PERMIT GETS EDUCATED AND EVERYBODY ELSE HAS BEEN A STAKEHOLDER.
UM, BUT THAT DOESN'T SEEM TO BE A PROBLEM WITH THEM.
BUT WHAT I AM ADVERSE TO IS HOLDING IT UP THROUGH MEETING AFTER MEETING WHEN WE'VE ALREADY HELD IT UP A YEAR.
UM, IF WE HAVE AN ORDINANCE FROM AUSTIN OR DALLAS, THAT IS PRETTY DECENT.
I DON'T UNDERSTAND WHY WE CAN'T JUST HAND IT OVER TO OUR LEGAL PEOPLE TO DRAFT SOMETHING, UH, ONCE WE DO LOOK AT IT SO THAT WE COULD MAKE SOME IMPACT THIS SUMMER.
UM, BECAUSE IF NOT, WE'RE GONNA MISS THE HOTTEST MONTHS OF THE YEAR, ALTHOUGH IT'S STILL HOT IN SEPTEMBER.
AND IF IN FACT, THE SEPTEMBER DEADLINE DOES HIT US, IT MAY BECOME MO.
SO I'D LIKE TO SEE IF THERE'S A WAY TO SPEED UP, UM, IF WE GET THE DALLAS AND AUSTIN ORDINANCES, WOULD WE HAVE TO HAVE A COMMITTEE MEETING, OR COULD WE DO IT BY JUST SENDING TO YOU TO THE CHAIR AN AGREEMENT ON THE MAJOR THINGS WE WOULD WANT IN AN ORDINANCE? WE CAN, WE CAN DEFINITELY ADD IT TO OUR, WOULD THE EARLIEST BE THE JULY, DO WE HAVE, OH, WE DON'T HAVE A JULY MEETING, SO THE EARLIEST WOULD BE AUGUST.
WE CAN, OR WE CAN HAVE A SPECIAL SESSION IF YOU ALL ARE OKAY WITH IT.
SO YEAH, WE, I THINK IT MERITS SOME ADDITIONAL DISCUSSION.
WE DON'T HAVE A MEETING IN JUNE.
WE WOULDN'T BE ABLE TO MAKE IN TIME FOR JUNE, IS WHAT I'M HEARING, OR NO, WHEN I WAS REFERENCING JUNE, IT WAS THE A SESSIONS.
IF WE DIDN'T, UM, I THINK THE QUESTION WAS HOW QUICKLY THE TIMELINE, IF WE WOULD TRY TO GET TO A SESSION.
SO I WAS ANSWERING THAT NOT NOT GOING BACK TO THIS COMMITTEE.
WELL, SO JUST SOMETHING TO CONSIDER, UH, COUNCILMAN CASTILLO, THANK YOU, CHAIR.
AND A, A COUPLE OF PROVISIONS THAT I WOULD RECOMMEND IN AN ORDINANCE.
UH, OUR EMPLOYEE SHALL HAVE ACCESS TO POTABLE WATER, UH, MEETING THE REQUIREMENTS OF THAT WILL BE CREATED BY THIS ORDINANCE, UH, INCLUDING BUT NOT LIMITED TO REQUIREMENTS OF FRESH, PURE, UH, COOL WATER PROVIDED BY EMPLOYEES.
SHADE SHALL SHADE SHALL BE PRESENTED WITH THE TEMPERATURE EXCEEDS 80 DEGREES.
UH, SHADE SHALL BE AVAILABLE WHEN THE TEMPERATURE DOES NOT EXCEED 80 DEGREES FAHRENHEIT EMPLOYEES SHALL BE ALLOWED AND ENCOURAGED TO TAKE A PREVENTATIVE COOL DOWN REST
[01:00:01]
IN THE SHADE WHEN THEY FEEL THEY NEED TO DO SO TO PROTECT THEMSELVES FROM OVERHEATING.AND THESE ARE A COUPLE OF THINGS, RIGHT? BUT WHAT I WANNA STRONGLY ENCOURAGE IS WE HAVE HAD CONVERSATIONS WITH AUSTIN AND WITH DALLAS, RIGHT? UM, WE KNOW WHAT THE ORDINANCES IN THE STATE OF TEXAS ALREADY HAVE.
UH, AND I'D STRONGLY ENCOURAGE THAT WE, WE DON'T REINVENT THE WHEEL AND LOOK AT WHAT'S ALREADY WORKING IN THE STATE OF TEXAS.
UH, AND, AND LET'S TAKE AND MOVE WITH THAT.
BUT I, I, UH, DO HEAR, UM, THE, THE URGENCY OF NEEDING TO MOVE WITH THE EDUCATIONAL PIECE.
UH, AND I'M SUPPORTIVE OF THAT.
UM, BUT AGAIN, RIGHT, I, I THINK WE NEED TO MOVE FORWARD WITH AN ORDINANCE AS WELL.
AND I UNDERSTAND THERE'S A MOTION ON THE FLOOR.
UM, AND I WOULD LOOK TO MAKE A, OFFER A FRIENDLY AMENDMENT OF IT COMING BACK TO P C D C RATHER THAN STRAIGHT TO COUNCIL, UM, FOR US TO REVIEW THE, THE PROPOSED ORDINANCE DEVELOPED BY CITY STAFF AND THE CITY ATTORNEY'S OFFICE.
DO YOU ACCEPT THE AMENDMENT COUNCIL? ANYTHING ELSE? I, I, I'M STILL, SO WE ARE NOT, SO WE WE'RE JUST GONNA TELL YOU TO START THE EDUCATIONAL PIECE AND YOU'LL START IT.
WE DON'T HAVE TO MAKE A MOTION TO START THE EDUCATIONAL PIECE THAT INCLUDES, UM, SO THAT'S, THE MOTION ON THE TABLE IS STARTING RIGHT NOW, LIKE AS IS, BUT THEN COMING BACK WITH, UM, I CAN CALL IT OPTIONS FOR AN ORDINANCE.
UH, I, I'M, I'M LOOKING TO IMPROVE THE WHEEL, NOT REINVENT IT, BECAUSE I DO THINK WE HAVE AN OPPORTUNITY HERE TO ADDRESS, UH, OTHER, OTHER ENTITIES THAT USE OUR OUTDOOR SPACES AND REALLY BE THE CITY THAT SAYS, TAKE CARE OF YOURSELF TO STAY.
SO IN YOUR CONVERSATIONS, AND I KNOW, I KNOW Y'ALL ARE LIKE, DON'T BRING IN ANOTHER DEPARTMENT COUNCILWOMAN.
I WOULD APPRECIATE IF YOU TALKED A LITTLE MORE TO METRO HEALTH WHEN YOU ARE CRAFTING THIS ORDINANCE AND OKAY.
AND, AND THAT YOU TALK TO, UM, DOUG'S TEAM AND SUSTAINABILITY ABOUT JUST HOW HOT DAYS ARE GETTING AND IN CERTAIN AREAS WHERE THAT HEAT INDEX GOES UP, UM, SO THAT WE CAN, WE CAN HAVE A, A, A COMPREHENSIVE, WE CAN HAVE COMPREHENSIVE OPTIONS.
UM, 'CAUSE I DON'T WANNA COME BACK AND, AND MAKE A, UM, AN ADDITIONAL ORDINANCE FOR VOLUNTEER GROUPS, UM, THAT WORK OUTDOORS AND, AND THINGS LIKE THAT, UM, IF WE, IF WE SEE THAT HAPPENING.
I THINK YOU, AND SO WE'LL, WE'LL TAKE THE FORMAL VOTE, UM, HERE IN A LITTLE BIT, BUT IT SEEMS LIKE WE'RE MOVING FORWARD WITH THE EDUCATIONAL CAMPAIGN.
WE'LL NEED SOME ADDITIONAL, UM, RECOMMENDATIONS FROM YOU AND THE SEE ATTORNEY'S OFFICE AS TO WHAT, WHAT CAN, UH, WE DO.
UM, WE'LL LOOK AT THE, THE AUSTIN AND DALLAS ORDINANCE MORE CLOSELY, UM, AND THEN LOOK AT SOME OF THE OPTIONS AS WELL FOR INCLUDING VOLUNTEER GROUPS, ET CETERA.
SO I, I'M, I'M HAPPY TO DO THAT.
AND THEN BUDGETING IMPLICATIONS, RIGHT? SO THAT'S THE OTHER THING THAT WE HAVE TO DO, AND WE KIND OF HAVE TO DO IT PROBABLY BEFORE THEN THE BUDGET PASSES, RIGHT? SO THAT'S WHY, SO I AGREE.
UM, ON THE EDUCATION CAMPAIGN, DO YOU HAVE, WHO'S GONNA RUN YOUR, YOUR MARKETING PLAN, IF YOU WILL, FOR THE EDUCATION CAMPAIGN? AND SO, BECAUSE I'M THINKING YOU HAVE STICKERS AND WE HAVE A WHOLE BUNCH OF CITY TRUCKS.
WE HAVE ALL THE SOLID WASTE TRUCKS.
WE HAVE FLEET, I MEAN, ALL OF OUR FLEET, RIGHT? AND SO, UM, I'D IMAGINE THAT ALL OF THEM WOULD HAVE A STICKER.
I'D LOVE TO PARTNER WITH C P S AND SAWS, RIGHT? AND ANY, ANYBODY WHO WILL TAKE US ON SPECTRUM, ANYBODY, RIGHT.
TO SEE IF THEY WOULD BE WILLING TO PUT STICKERS ON THEIR TRUCKS.
BUT WHAT, WHAT ARE YOU IMAGINING OR ENVISIONING FOR THE PROMOTIONAL ASPECT? SO WORKING NOT ONLY WITH C AND E, BUT HEALTH AND, AND HOW WE GET OUT OUR AWARENESS CAMPAIGNS, ANY HEALTH AWARENESS CAMPAIGN.
UH, AND CERTAINLY OUR DEPARTMENT WORKING WITH A LOT OF CONTRACTORS AND CONSTRUCTION, UH, PERMITS AS, AS THE COUNCILMAN HAD MENTIONED.
UH, SO WE'LL, WE'LL START, I MEAN, SOME OF THEM HAVE ALREADY BEEN PART OF THESE CONVERSATIONS.
WE'LL START PUSHING OUT MATERIALS TO ANY AND ALL OF THOSE PARTNERS AS WELL AS PRODUCING SOME OURSELVES, RIGHT? UH, SO IT'LL BE REALLY, I'M, I'M NOT OUR MARKETING MANAGER, BUT IT'S THIS, IT'S THIS BLAST.
THAT'S WHY WE WANTED TO HAVE SOME MATERIALS READY, UH, WITH SOME SORT OF LOOK AND FEEL, UH, THAT PEOPLE COULD SEE.
UH, IT WON'T HAVE ANYTHING TO DO WITH ANY ORDINANCE, UH, EDUCATION.
'CAUSE WE, THAT'S A SEPARATE PIECE.
BUT, UM, WE WOULD START BLASTING THAT OUT, UH, THROUGH THESE, THESE TYPE OF METHODS.
NOW, WITH THOSE PARTNERS, UH, CERTAINLY THE ONES THAT WE TALKED ABOUT IN OUR CONSTRUCTION INDUSTRY RIGHT NOW, UH, OUR, OUR WORKERS UNIONS AND GROUPS, UH, BUT CERTAINLY ANY PARTNERS LIKE, UM, YOU KNOW, OUR PUBLIC WORKS DEPARTMENT, I THINK I MENTIONED THEM.
THEY'RE HERE, THEY'RE OUT IN THE FIELD AS WELL.
UH, SO I THINK ALL OF THAT IS, IS IS REALLY READY TO GET STARTED.
SO, OH, COUNCILMAN CURRY, GO AHEAD.
YEAH, I JUST WANNA SAY, UM, THAT I, I REALLY THINK THE EDUCATIONAL PART IS WORTHY, AND I'D LIKE TO SEE THAT GO FORWARD.
[01:05:01]
BUT BECAUSE WE'RE LOOKING AT PROBABLY PROBABLE STATE PREEMPTION, AND BECAUSE I HAVEN'T SEEN EITHER OF THE AUSTIN OR THE DALLAS PLAN, AND DON'T UNDERSTAND WHAT ELSE MIGHT BE ADDED TO THAT BY ANY OF THE COUNCIL MEMBERS OR THE COUNCIL IN GENERAL, OR EVEN THE COMMUNITY, UH, YOU KNOW, I DON'T KNOW WHAT THE PENALTIES WOULD BE.I DON'T KNOW WHAT THE INCENTIVES WOULD BE.
I'M RELUCTANT TO VOTE FOR THIS PARTICULAR MOTION RIGHT NOW.
UH, UH, I THINK IT'S PREMATURE WITHOUT THE COMMITTEE HAVING MORE INFORMATION AND UNDERSTANDING WHAT THE STATE'S GONNA DO, SO, AND SO THE MOTION, JUST TO CLARIFY, IS TO MOVE FORWARD WITH THE EDUCATION CAMPAIGN AND TO COME BACK TO THIS COMMITTEE WITH COUNCILMAN CASTILLO'S FRIENDLY AMENDMENT TO WEIGH IN ON, UM, ON A POSSIBLE ORDINANCE.
I, SO YOU'RE GETTING, SO YOU'RE STILL NOT COMFORTABLE.
SO WE WILL, UM, UH, SO THERE'S A MOTION ON THE FLOOR, AND THERE'S A SECOND.
ANY OPPOSED? YES, I'M OPPOSED.
AND WE HAVE ITEM NUMBER THREE, WHICH IS A BRIEFING ON THE TOP 3 1 1 SERVICE REQUEST TYPES, AND THAT'LL BE PRESENTED BY, UH, PAULA STOUP.
SO THANK YOU FOR YOUR PATIENCE.
UH, AGAIN, PAULA STOUP, DIRECTOR OF 3 1 1 CUSTOMER SERVICE.
AND THANK YOU FOR THE OPPORTUNITY TO COME AND TALK TO YOU A LITTLE BIT ABOUT 3 1 1.
SO I LIKE TO REMIND PEOPLE THAT OUR 3 1 1 CONTACT CENTER IS, IS THE THIRD OLDEST CONTACT CENTER, UM, IN THE COUNTRY.
WE WERE LAUNCHED IN APRIL OF 2000.
UH, CURRENTLY WE HAVE 57 POSITIONS AND 47 OF THOSE POSITIONS ACTUALLY ANSWER OUR PHONE CALLS.
UM, UM, WE ARE OPEN, UH, SEVEN DAYS A WEEK FROM 7:00 AM TO 7:00 PM BUT REALLY, WE ACTUALLY STILL HAVE PEOPLE THERE UNTIL 11:00 PM.
UM, AFTER SEVEN, YOU GET THE WE'RE CLOSED.
HOWEVER, IF YOU NEED TO REACH, UH, AN AGENT FOR AN URGENT, UH, TRAFFIC SIGNAL MALFUNCTION, OR AN ANIMAL CARE CONCERN, PLEASE PRESS ONE.
AND THAT OPTION ONE GETS YOU TO TWO LIVE AGENTS THAT ARE THERE.
UM, IN THE EVENING UNTIL 11:00 PM LAST YEAR, WE RECEIVED 755,000 PHONE CALLS.
AND THIS YEAR, WE'RE EXPECTED, UH, WE'RE PROJECTED TO RECEIVE, UH, 850,000, APPROXIMATELY 850,000 CALLS.
THIS GIVES YOU A LITTLE BIT MORE BACKGROUND IN TERMS OF THE VOLUME OVER THE YEARS.
UM, YOU CAN SEE IN F Y 18, UM, AND FROM F Y 18 ALL THE WAY TO 22, THE PERCENT NUMBER WE ARE, WE ARE, UM, MEASURED BY OUR ANSWER RATE.
THE GOAL IS TO ANSWER 96% OF THE CALLS THAT WE RECEIVE.
UM, OVER THE YEARS, AS CALL VOLUME FLUCTUATES.
UM, OUR ANSWER RATE HAS ALSO BEEN FLUCTUATING.
WE ALL KNOW, UM, AT THE, THE SORT OF THE SECOND HALF OF F Y 20, THE PANDEMIC STARTED F Y 21, THE PANDEMIC WAS IN HIGH GEAR, IF YOU WILL.
UM, AND BACK DOWN TO WHAT I WOULD SAY IS PROBABLY A, A CLOSE TO NORMAL, UM, UM, CALL VOLUME LEVEL IN F Y 22, UH, F Y 22, WHERE WE, UH, RECEIVED 785,000 CALLS ANSWERING 93%.
AND THEN AGAIN, IN F Y 23 YEAR TO DATE, WE'VE ANSWERED 94%.
UM, AND WE EXPECT TO STAY AT THE 93 90 4%.
UM, WITH THAT PROJECTED 850,000 CALLS, APPROXIMATELY 6% OF OUR CALLS ARE SPANISH.
I KNOW WE, WE, UM, OFTEN GET THAT QUESTION.
UM, SO WE TAKE CALLS FOR ALL OF OUR CITY DEPARTMENTS, AND QUITE FRANKLY, EVEN SOME OF OUR NONPROFIT PARTNERS LIKE THE FOOD BANK AND 2 1 1, WE MAKE A LOT OF, UH, REFERRALS.
BUT OUR BIG PARTNER DEPARTMENTS THAT WE ACTUALLY FACILITATE SERVICE REQUESTS FOR, UM, THE TOP ONE, OF COURSE, SOLID WASTE MANAGEMENT.
UM, OUR DEVELOPMENT SERVICES DEPARTMENT, WHICH INCLUDE THIS NUMBER, INCLUDES THEIR PROACTIVE WORK.
UM, THIS IS, AGAIN, FOR THE FIRST TO SIX MONTHS, UM, ANIMAL CARE SERVICES, UH, PUBLIC WORKS, OUR PARKS AND RECREATION DEPARTMENT, EVEN METRO HEALTH FOR RESTAURANT COMPLAINTS, THOSE COME TO 3 1 1.
HUMAN SERVICES FOR HOMELESS ENCAMPMENTS, SCOOTERS AND HISTORIC PRESERVATION FOR THOSE, UH, RESIDENTS THAT ARE REPORTING CONSTRUCTION ACTIVITY ON HISTORIC PROPERTIES THAT BELIEVE MAY OR MAY NOT HAVE A PERMIT.
UM, SO, SO FAR, FY UH, FOR THE FIRST SIX MONTHS, OCTOBER THROUGH MARCH OF F Y 23, WE RECEIVED 274,000 NEW SERVICE REQUESTS.
UM, AND OF THOSE APPROXIMATELY 98, OR RIGHT AT AROUND 98%, UH, OF THOSE CASES HAVE BEEN CLOSED FOR THAT FIRST SIX MONTH PERIOD.
UM, SO THIS, UH, TELLS YOU ABOUT THE SERVICE REQUESTS.
I KNOW IT SAYS CALLS, BUT REALLY IT'S SERVICE REQUESTS BY COUNCIL DISTRICT.
YOU CAN SEE, UM, UH, YOU'VE GOT F Y 21, F Y 22, AND THEN THE FIRST SIX MONTHS PERIOD, THE SIX MONTH WAS EASY FOR ME TO
[01:10:01]
GO, OH, JUST MULTIPLY THAT BY TWO.AND YOU, YOU CAN PROJECT DO A PROJECTION ON THE, ON THE FISCAL YEAR.
SO FOR DISTRICT ONE, UM, THEY GET ABOUT 64 TO 70,000 SERVICE REQUESTS, UM, UH, FOR THE WHOLE FISCAL YEAR.
YOU CAN SEE FOR DISTRICT TWO, BETWEEN 62 AND 67,000, DISTRICT THREE, BETWEEN 60, UH, TWO AND 68,000, UM, DISTRICT FOUR, BETWEEN 44 AND 47,000 SERVICE REQUESTS, DISTRICT FIVE, BETWEEN 63 AND 65,000 SERVICE REQUESTS.
DISTRICT SIX RANGING, UH, 38 TO 40,000.
DISTRICT SEVEN, BETWEEN 43 TO 47,000.
UM, DISTRICT EIGHT, ABOUT 26 TO 27,000.
AND THEN DISTRICT 10, BETWEEN 37 TO 38,000 REQUESTS THAT ARE RECEIVED ON AN ANNUAL BASIS.
AND AGAIN, THESE ARE SERVICE REQUESTS FOR, FOR, UM, THAT ARE IN THAT RESPECTIVE, UH, COUNCIL DISTRICT.
SO NOW LET'S TALK A LITTLE BIT ABOUT, OKAY, WELL, WHAT ARE THOSE TOP SERVICE REQUESTS? WE PROBABLY, UM, ARE FAMILIAR WITH THOSE, RIGHT? UM, AGAIN, UH, THESE ARE, UH, TOP SERVICE REQUESTS.
YOU CAN SEE THE NUMBERS HERE FOR THE LAST FISCAL YEARS.
I WANNA GIVE YOU A, UH, A FULL FISCAL YEAR NUMBER.
UM, SO, UH, IN TERMS OF MISSED GARBAGE PICKUP OR NO PICKUP, AGAIN, PEOPLE, UM, YOU KNOW, SOMETIMES PEOPLE DON'T REALIZE THAT WE DON'T KNOW THAT YOU MISSED YOU, THAT WE DON'T KNOW THAT WE MISSED YOU.
AND SO YOU DO HAVE TO CALL US IN SOLID WASTE.
WE'LL SEND A TRUCK BACK OUT, UM, OVERGROWN YARD TRASH.
AGAIN, YOU'RE GONNA DEFINITELY SEE THE INCREASE IN THAT THIS YEAR.
UM, WITH THE RAINS THAT WE'VE HAD OVER THE FEW MONTHS, WE ALREADY KNOW THAT THAT CALL VOLUME IS, UM, IS PICKING UP.
AND OF COURSE, THIS ALSO, ALL OF THE DEVELOPMENT SERVICES NUMBERS INCLUDE THE PROACTIVE CASES THAT THE CODE OFFICERS ACTUALLY SEE IN ROUTE, UH, TO ANOTHER, UM, LOCATION.
DEAD ANIMALS, UNFORTUNATELY, UM, ANIMALS COME OFF PROPERTY.
AND, UM, WE HAVE TO GO GET THOSE CARTS, WHETHER IT'S A DAMAGED CART, OR SOMETIMES YOU'VE LOST A CART OR YOU NEED ANOTHER CART.
UM, AGAIN, RESIDENTS MAYBE NOT, DON'T EVEN REALIZE THAT WE CAN FIX YOUR CART.
LIKE, DON'T BE MESSING WITH IT.
IF IT DOESN'T HAVE A LID OR IF IT'S GOT A BROKEN WHEEL, PEOPLE NEED TO CALL US AND LET US KNOW THAT WE, AND WE CAN, UH, SOLID WASTE.
WE FACILITATE THAT SERVICE REQUEST FOR SOLID WASTE TO GO OUT AND, UH, PICK UP, UH, OR ADDRESS YOUR CART.
UH, IN TERMS OF ANIMALS, UM, STRAY ANIMAL, A STRAY ANIMAL IS JUST THAT.
IT'S, IT, IT, WE DON'T, DOESN'T KNOW WHO THE PERSON THAT'S CALLING IT DOESN'T KNOW WHO IT BELONGS TO.
IT'S JUST MOSEYING ON AND ABOUT.
WHEREAS THE DIFFERENCE BETWEEN AN AGGRESSIVE NON-CRITICAL IS AGGRESSIVE.
IT'S SHOWING A LITTLE BIT OF, UH, AGGRESSIVE BEHAVIOR.
WE MAY OR MAY NOT KNOW WHO IT BELONGS TO, BUT IT'S GOT IT, IT GETS CATEGORIZED INTO A DIFFERENT KIND OF CALL.
UM, SIDEWALK OBSTRUCTIONS FOR BANDIT SIGNS, UM, GRAFFITI ACROSS THE ORGANIZATION.
UM, AND ILLEGAL PARKING, UH, FRONT SIDE YARD PARKING, AGAIN, UM, CODE OFFICER ACTUALLY NEEDS TO WITNESS THAT FOR THEMSELVES.
AND SOMETIMES IT REQUIRES, UH, ANOTHER CALL, UM, ON TOP OF THAT.
SO I'M ALSO EXCITED TO SHARE, UM, SOME OF THE ENHANCEMENTS THAT WE'RE WORKING ON.
UM, AS YOU RECALL, IN JANUARY, WE RELEASED A NEW MOBILE APP, UM, AND THE NEW MOBILE APP, UH, IMPLEMENTED A NEW PROCESSING SYSTEM FOR THE APP, UM, AS WELL AS A FRESH NEW LOOK.
WE HAVE A COUPLE OF ITEMS THAT WE WANNA BE, THAT WE WANNA ADD TO THE MOBILE APP, UH, IN TERMS OF SERVICE REQUEST TYPES THAT, UM, THAT ARE NOT IN THERE NOW.
AND WE'VE GOTTEN SOME FEEDBACK ON SOME THINGS THAT WE'RE WORKING, UM, TO ADD, UH, FOR THE MOBILE APP.
UM, WE ARE IMPLEMENTING AN INTERACTIVE VOICE RECOGNITION AND NATURAL LANGUAGE SYSTEM.
AND YOU'RE LIKE, WHAT IS THAT? WELL, I, UH, THE I V R, UH, BASICALLY IS A RESPONSE SYSTEM THAT WILL HELP ANSWER OUR FREQUENTLY ASKED QUESTIONS, OUR FREQUENTLY ASKED QUESTIONS, SUCH AS, YOU KNOW, WHAT CAN I PUT IN MY BLUE BIN? WHAT CAN I PLACE OUT FOR CURBSIDE COLLECTION? WHERE CAN I FIND THE CITY'S DROP-OFF CENTERS? THOSE ARE QUESTIONS WE ANSWER EVERY DAY.
UM, AND TO GET AN AUTOMATED SYSTEM TO HELP US WITH THAT WILL ACTUALLY ALLOW, UM, OUR CUSTOMER SERVICE REPRESENTATIVES TO SPEND MORE TIME ON, ON THOSE KINDS OF CALLS THAT NEED A LITTLE BIT MORE, UM, TIME AND EFFORT AND RESEARCH, AS WELL AS REDUCE WAIT TIMES FOR THOSE, UH, RESIDENTS AS WELL.
UM, OF COURSE, AT ANY TIME YOU WILL BE ABLE TO, UM, ASK FOR AN AGENT BY SIMPLY SAYING, SPEAK TO AN AGENT, NEED CUSTOMER SERVICE.
AND WE'VE PROGRAMMED ABOUT 20 DIFFERENT KEYWORDS, UH, TO BE ABLE TO GET TO AN AGENT.
UM, UM, ALSO, UM, OF COURSE, THE, UM, THE SYSTEM IS GONNA BE AVAILABLE BOTH IN ENGLISH AND IN SPANISH.
SO WE'RE, UM, EXCITED ABOUT THAT AND HAVE DONE A LOT OF, UH, WORK TO ENSURE THAT THAT, UH, IS GONNA BE WORKING REALLY WELL.
UM, WE ARE ALSO, UM, ANOTHER PROJECT THAT WE'RE WORKING ON IS UPDATING OUR GENERIC SYSTEM GENERATED EMAILS.
UM, IF I GET A COMPLAINT, UH, AT LEAST ONCE A MONTH, THAT'S PROBABLY VERY, VERY CONSERVATIVE.
WE KNOW THAT THOSE SYSTEM GENERATED EMAILS ARE INSUFFICIENT, UM, TO ADVISE THE RESIDENT, UH, OF
[01:15:01]
WHAT WE DID WITH THAT REQUEST.UM, AND SO WE ARE WORKING WITH OUR VENDOR TO GET THAT, UH, EMAIL WHERE IT HAS MORE INFORMATION THAN JUST THE SERVICE REQUEST NUMBER.
SO THAT IS SOMETHING THAT WE'RE WORKING ON.
WE EXPECT TO COMPLETE THAT PROJECT LATER IN THE SUMMER.
UM, AND THEN FINALLY, UM, LOOKING AT, UH, I'M GONNA CALL IT, I DON'T, I, I DON'T WANNA USE THE WORD DASHBOARD, BUT IT IS SOMEWHAT OF A DASHBOARD.
UH, WE'RE, WE'RE CURRENTLY WORKING ON THAT.
I KNOW THAT, THAT IN VARIOUS, I, I'VE HEARD FEEDBACK FROM EACH OF YOU ALL IN, IN THE VARIOUS, UM, SESSIONS THAT HAVE BEEN, THAT WE'VE BEEN HAVING IS HOW DO WE HAVE ACCESS TO THE 3 1 1 DATA? AND I DON'T, AND I, WE HAVE ACCESS, RIGHT? CASE BY CASE.
WE CAN SEE WHAT HAPPENED TO EACH INDIVIDUAL REQUEST.
BUT YOU'RE REALLY WANTING TO, TO SEE MORE ABOUT WHAT'S GOING ON IN YOUR DISTRICT, RIGHT? WHAT OF THOSE CALLS THAT WE GOT, DID YOU ACT, DID WE ACTUALLY COMPLETE SO CLOSURE OF THE REQUEST? FOR ME, THERE'S A DIFFERENCE BETWEEN THE WORK ORDER CLOSED, BUT MORE IMPORTANTLY, IT'S DID WE ACTUALLY GO DO THE WORK THAT THE RESIDENT WAS ASKING, RIGHT? THAT'S A WORK, WE CALL THAT A WORK COMPLETE.
DO WE HAVE A WORK COMPLETE? UM, AND SO WE ARE LOOKING TO BUILD, UM, THAT METHOD BY WHICH, UH, BOTH YOU ALL AS COUNCIL MEMBERS, MY KEY PARTNER DEPARTMENTS EQUALLY IMPORTANT, THE RESIDENTS, NEIGHBORHOOD LEADERS WHERE THEY CAN HAVE ACCESS TO, UM, THAT INFORMATION AND BE ABLE TO SEE, UH, WHAT WE'RE DOING IN, IN AND WHAT WE'RE NOT DOING.
AND THEN ACTUALLY, UM, USING THE DATA VERY SIMILAR TO THE WAY THAT WE'RE DOING IT WITH THE GOOD NEIGHBOR PROGRAM, RIGHT? IS WHAT ARE SOME OF THE THINGS THAT WE CAN GLEAM FROM THAT DATA, UM, TO BE ABLE TO, UM, TO BE ABLE TO BETTER, UM, ILLUSTRATE WHAT WE'RE DOING, UM, THROUGHOUT THE ORGANIZATION.
SO THAT, UH, CONCLUDES MY PRESENTATION.
AND AGAIN, THANKS SO MUCH FOR HAVING ME HERE, AND I'LL BE ABLE TO ANSWER ANY QUESTIONS.
UM, AND THANK YOU FOR ALL OF YOUR, YOUR WORK ON 3 1 1 AND THE IMPROVEMENTS THAT YOU'VE MADE.
CAN YOU REMIND ME, YOU SAID A SPANISH STAT.
WHAT WAS THAT, THAT STAT AGAIN THAT YOU, 6% OF OUR CALLS, UH, GO INTO THE SPANISH QUEUE.
AND I KNOW THAT YOU'RE ALWAYS AVAILABLE TO ANSWER OUR QUESTIONS AND TO LET US KNOW WHEN WE SUBMITTED SOMETHING INCORRECTLY TOO
AND SO, UM, I HAVE THE 3 1 1 APP, AND I'LL GIVE YOU AN EXAMPLE.
SO I, UM, SUBMITTED SOMETHING, IT WAS ACTUALLY IN, IN D TWO, IT WAS OVER THE BOTANICAL GARDENS, AND THEY TOOK A BEAUTIFUL PICTURE OF THE SUNSET WHILE I REPORTED THIS, BY THE WAY.
UM, BUT, UH, IT STILL SAYS JUST REQUEST ACCEPTED AND ACCEPTED, AND I BACK ON MAY THE THIRD.
IT SAYS THAT THE DUE DATE IS AUGUST THE FIRST, BUT IT'S JUST A TIMING MODIFICATION, SO IT'S A TRAFFIC SIGNAL.
FOR SIGNAL TIMING MODIFICATIONS THERE.
SO A, A SIGNAL TIMING MODIFICATION IS DIFFERENT THAN LIKE A BULB OUT OR ALL FLASHING, RIGHT? AND SO THE TIMING MODIFICATION, THEY'RE GONNA GET THE ENGINEERS, RIGHT? THEY'RE GONNA GET THE TRAFFIC ENGINEERS TO GO IN AND SEE WHAT'S GOING ON WITH THE SIGNALIZATION, NOT JUST THAT ONE MM-HMM.
SO OF COURSE, EVERY SINGLE SERVICE REQUEST HAS A SERVICE LEVEL AGREEMENT ASSOCIATED WITH THAT.
AND THAT ONE IS A LITTLE BIT LONGER S L A.
SO, UM, AND THE REASON THAT I'M ASKING ABOUT THAT ONE IS BECAUSE EARLIER THIS YEAR, I HAD SUBMITTED ONE IN DISTRICT FIVE AND IT WAS, UM, THE CESAR CHAVEZ LIGHT COMING OUT OF OUR LADY OF THE LAKE UNIVERSITY MM-HMM.
UM, AND SO, BUT BECAUSE OF THE NEW SYSTEM, I DON'T SEE THAT ONE ON MY DASHBOARD ANYMORE.
SO I DON'T KNOW IF IT WAS CLOSED OR NOT, BUT I DON'T THINK IT WAS BECAUSE I'M STILL WAITING AT THAT LIGHT A WHOLE LONG TIME.
SO WE CAN GO BACK AND LOOK AT YOUR PROFILE AND MAKE SURE THAT YOUR PROFILE UPLOADED ALL OF YOUR PREVIOUS WORK ORDERS.
AND WE HAVE HAD A COUPLE OF, EVEN THOUGH WE PUT SYSTEMS IN PLACE, BUT WE HAVE HAD PEOPLE WHO SAID, HEY, I'M NOT SEEING ALL OF MY CASES.
AND SO WE'LL GO BACK AND WORK WITH THE VENDOR AND YEAH.
I'M NOT SEEING ALL OF MY CASES EITHER.
SO
UM, BUT I LIKE THE, THAT WE HAVE A HIGHER RATE OF ANSWERING CALLS.
AND SO, UM, IS THAT DURING NON, NON-WORKING HOURS? LIKE THE ONES THAT GET DON'T GET ANSWERED.
IS THAT AFTER HOURS? THE OH, NO, NO.
I MEAN, THERE'S, JUST IN GENERAL, THERE'S TIMES WHEN IF SOMEONE IS HOLDING, UM, YOU KNOW, THEY'RE GONNA, EVENTUALLY THEY'RE GONNA GET TIRED OF HOLDING AND THEY HANG UP, AND THAT'S AN ABANDONED CALL.
THAT'S AN ABANDONED CALL, AND THAT'S AN CALL THAT DOES NOT GET ANSWERED AND COMES IN CHARGE.
WHAT'S THE AVERAGE TIME FOR THE CALL? WAIT TO THE ANSWER TO THE, THE AVERAGE WAIT TIME? UHHUH
UH, IT FLUCTUATES BY WEEK, BUT IT'S USUALLY RIGHT AROUND A MINUTE.
AGAIN, THAT'S FROM THE 7:00 AM TO 11:00 PM RIGHT.
UM, OUR BUSIEST DAYS, I'VE, UH, TELL PEOPLE, YOU KNOW, WE REMIND THEM THAT WE'RE OPEN ON THE WEEKENDS BECAUSE ON MONDAY IS OUR BUSIEST DAY.
AND I TELL PEOPLE, DON'T CALL US ON MONDAY.
I MEAN, JUST, JUST CALL US ON SUNDAY.
BUT, YOU KNOW, MONDAY THERE ARE GONNA BE A LITTLE BIT HIGHER WAIT TIMES, BUT ON AVERAGE, RIGHT.
UM, THAT AVERAGE WAIT TIME IS ABOUT A MINUTE.
AND I THINK IT'S INTERESTING THAT WE SEE THAT THE TOP THREE SERVICE REQUESTS ARE REMAINING THE TOP THREE, RIGHT? MM-HMM.
AND SO, SO IT JUST REMIND US, UM, SO
[01:20:01]
DO YOU HAVE A GRAPH THAT DELVES A LITTLE DEEPER INTO LIKE WHAT OUR RESIDENTS ARE CALLING ABOUT SPECIFICALLY? SO DISTRICT FOUR RESIDENTS AND DISTRICT NINE RESIDENTS, LIKE ALL OF OUR RESIDENTS? LIKE WHAT, WHAT SPECIFICALLY? I KNOW YOU SEND IT TO US, BUT JUST BY COMPARISON, LIKE ALL 10 DISTRICTS, LIKE I'D LOVE TO SEE WHAT RESIDENTS AND DISTRICT SEVEN ARE CALLING ABOUT.WE CAN PUT THAT TOGETHER AND SEND THAT BACK OUT TO YOU.
AND THEN I DO THINK THAT IT'S VERY TELLING OF OUR NEIGHBORHOODS, AND SO I'M, I'M GLAD THAT, UM, IT WILL BE USED TO INFORM THE, THE GOOD NAMER PROGRAM, UM, THAT WAS REFERENCED EARLIER.
I LOVE THE UPCOMING ENHANCEMENTS TO THE 3 1 1 APP AS WELL.
THAT EMAIL IS GONNA BE GREAT BECAUSE, UM, WE SOMETIMES SAY THAT IT'S CLOSED BECAUSE IT'S A DUPLICATE, AND I JUST WANNA MAKE SURE THAT THEY HAVE, UM, KIND OF LIKE, UH, LIKE COMPANION BILLS AT THE STATE, RIGHT?
SO THAT'S KINDA LIKE, LIKE WHAT I REFERENCED MM-HMM.
UM, BUT, AND I, I APPRECIATE THAT WE HAVE A GOAL, UH, FOR, UH, DEPARTMENTS TO INPUT SOME ADDITIONAL NOTES, UM, BECAUSE I THINK THAT'S IMPORTANT.
I, I, AND THE BEST REFERENCE THAT I COULD USE IS WHEN I CALL THE DOCTOR'S OFFICE, RIGHT? SO THEY ALL HAVE NOTES THEY CAN, I'LL ANSWER MY QUESTIONS.
I FEEL BAD THAT THERE'S ONLY ONE PERSON IN THE AUDIENCE LISTENING AND IT, IT'S TECHNICALLY A D FIVE STAFFER, SO THAT'S OKAY.
THANK, THEY'RE OUT ON THE WAVES.
WE'RE JUST, JUST CALL 3 1 1 IF YOU NEED SOME HELP, START WITH 3 1 1.
AND I'LL GO ON WITH MY COLLEAGUES AND I'LL START THIS TIME.
COUNCIL CASTILLO, DO YOU HAVE ANY QUESTIONS? YEAH.
UM, THANK YOU CHAIR, AND THANK YOU PAULA, FOR THE PRESENTATION.
I AM LIKE AT 2000 POINTS, AND AFTER I REPORT IT ON MY WAY HOME OR TO WORK, I'LL DRIVE BY TO SEE IF IT'S BEEN ADDRESSED AND, UH, THE MAJORITY OF THE TIME THAT THE ISSUE IS ADDRESSED.
SO I, I WANT TO THANK PUBLIC WORKS AND EVERY CITY DEPARTMENT FOR MOVING QUICKLY TO ADDRESS THE 3 1 1 CONCERNS.
UH, ON, ON THE NOTE OF THE, THE DUPLICATE CASES, THIS IS SOMETHING THAT, UH, MY TEAM AND I HEAR FROM CONSTITUENTS, RIGHT? IS, UM, UH, A SENSE OF FRUSTRATION THAT THEY REPORT SOMETHING AT 3, 1 1, AND THEN THEY GET A EMAIL THAT IT'S BEEN CLOSED.
BUT WITHIN THE, THE CORRESPONDENCE, IT DOESN'T NOTE THAT IT'S A DUPLICATE CASE.
IS THERE OPPORTUNITY FOR US TO, TO AMEND THAT, THAT AUTOMATED MESSAGE TO LET FOLKS KNOW THAT IT'S BEEN CLOSED BECAUSE IT'S A DUPLICATE CASE? YEAH, THAT IS SOME DEFINITELY, UH, ONE OF THE PROJECTS THAT WE'RE WORKING ON RIGHT NOW, I, I WILL AGREE.
WHEN WE WENT LIVE WITH OUR NEW SYSTEM, UH, AT THE END OF 19, WE SORT OF TOOK A STEP BACK WITH OUR SYSTEM GENERATED EMAILS.
AND THAT IS, AND IT'S, YOU KNOW, OF COURSE COVID AND MM-HMM.
BUT NOW THAT IS A VERY ACTIVELY, UH, WORK PROJECT WHERE WE'RE UPDATING THOSE EMAILS AND, AND IT IS GONNA BE ABLE TO PROVIDE MORE INFORMATION, INCLUDING THE CLOSURE REASON.
YEAH, THAT, THAT'S GOING TO BE REALLY HELPFUL.
AND WHAT WE ALSO HEAR FROM CONSTITUENTS AS WELL, RIGHT, IS THEY'LL KNOW WE'VE BEEN CALLING THE CITY AND TO THEM CALLING THE CITY'S 3 1 1, UH, AND SOMETIMES THERE'S CASES WHERE, UM, THEY'VE KIND OF EVOLVED INTO A REALLY BIG CASE, RIGHT? BUT WE DON'T KNOW UNTIL THEY SHOW UP TO OUR OFFICE, IS THERE OPPORTUNITY FOR, UM, 3 1 1 CASES REGARDING A C S CODE OR HOMELESS ENCAMPMENTS? OR LIKE, IS THERE OPPORTUNITY FOR THOSE SPECIFIC 3 1 1 CASES TO BE SENT TO OUR CONSTITUENT SERVICES TEAMS TO, TO HAVE AND REFERENCE WHEN WE'RE GETTING AND FIELDING CALLS FROM COMMUNITY MEMBERS? SURE.
UM, WE COULD LOOK AT WHAT KIND OF INFORMATION YOU WANT AND, AND THEN WORK TO DEVELOP, UH, A PARTICULAR REPORT FOR THOSE CASE TYPES.
MAYBE IT'S THE, YOU KNOW, WE COULD LOOK AT SOMETHING LIKE, OH, OKAY, MAYBE IT'S THEY, THEY'RE DUPLICATE OR NOT DUPLICATE, BUT MULTIPLE CALLS OR IN A CERTAIN PERIOD OR SOMETHING, RIGHT? WE WOULD, WE, 'CAUSE 'CAUSE WE PROVIDE RIGHT NOW IS YOUR TOP CALLS MM-HMM.
AND MY CONSTITUENT SERVICES TEAM, THEY, THEY RECOMMENDED, UH, A REPORT THAT WOULD INCLUDE CASE NUMBERS, THE DATE THAT, UH, A CASE WAS MADE AND THE LOCATION OF THE ISSUE, AS WELL AS THE CALLER'S INFORMATION.
UM, SO THAT WAY THEY CAN ADEQUATELY, UH, DOCUMENT ON, ON OUR END.
AND THAT WAY WE HAVE THE, THE FULL PICTURE RIGHT.
OF WHAT THE CONCERN AND THE NEED IS IN THE AREA, AND HOW AS AN OFFICE WE CAN BEST, UH, HELP FACILITATE A RESOLUTION.
I, I'D LIKE TO FOLLOW UP WITH YOUR TEAM SO I CAN, UM, GET A LITTLE BIT MORE ABOUT WHAT KIND OF CASES AND THEN WE CAN, UH, GO FROM THERE FOR SURE.
I REALLY DON'T LIKE VOICE RECOGNITION.
ANSWERINGS, YOU KNOW, WHEN I CALL, I WANT TO TALK TO A REAL PERSON ALMOST EVERY TIME.
AND SOMETIMES THE MESSAGE IS, IF YOU WANT THIS, DO THAT.
AND THEN WHEN YOU DO THAT, YOU'RE STILL PUT ON HOLD LISTENING TO MUSIC.
SO WHY DO WE THINK THIS IS GOING TO EXPEDITE OUR ABILITY TO RESPOND TO PEOPLE? ABOUT 45%, UH, OF OUR CALLS GENERATE AN ACTUAL SERVICE REQUEST.
OKAY? SO 55% OF OUR CALLS, THE OTHER WAY AROUND 55% OF OUR CALLS ARE INFORMATIONAL CALLS, RIGHT?
[01:25:01]
SO WE'VE IDENTIFIED THOSE TOP 47 QUESTIONS THAT PEOPLE ASK US ABOUT, WHETHER IT'S GARBAGE PARK, RESERVATION, UH, GARAGE SALE PERMIT, I MEAN THE, THE SORT OF THE TOP QUESTIONS ABOUT THAT, WHAT WE GET.AND SO WE'VE BUILT THOSE INTO THE SYSTEM, BUT YOU, YOU, AND IT'S SORT OF LIKE IT'S GONNA BE, UH, THE FEEDBACK THAT WE'VE RECEIVED FROM USERS THAT WE'VE ACTUALLY GONE TO HAVE BEEN, HAVE BEEN, BLESS YOU, HAVE BEEN VERY, UH, SUPPORTIVE OF IT AND ARE VERY, UM, AND, AND THE FACT THAT YOU CAN EASILY, IF, YOU KNOW, WE HAVE TO BE ABLE TO PROVIDE A WAY WHERE, YEAH, I DON'T LIKE THIS I V R AGENT, PLEASE.
OR YOU DON'T EVEN HAVE TO SAY, PLEASE
BUT THERE ARE FOLKS WHO, WHO CALL US, BUT THEY DON'T REALLY WANNA CALL US.
UM, BUT, YOU KNOW, AND SO WE'RE, WE'RE, IT'S A BALANCE.
SO AGAIN, WE'VE BEEN VERY, UH, PLEASED WITH THE FEEDBACK THAT WE'VE GOTTEN FROM THE USER EXPERIENCE SESSIONS THAT WE'VE HELD AND ARE LOOKING FORWARD TO THAT.
AND THEN WHAT WE'RE GONNA MEASURE, WE'RE GONNA MEASURE HOW MANY TIMES ARE PEOPLE POPPING OUT AND HOW MANY TIMES ARE PEOPLE ACTUALLY ENGAGING.
WELL I WOULD THINK IF YOUR ORIGINAL MESSAGES, ARE YOU REQUESTING SERVICE, CLICK HERE OR DO YOU WANT INFORMATION? CLICK THERE.
MIGHT DIRECT PEOPLE A LITTLE MORE QUICKLY SINCE YOU SAY MORE THAN HALF OF 'EM ARE JUST ASKING FOR INFORMATION.
I THINK THE CONCERN IS SOME PEOPLE NOT, MAY NOT REALIZE THAT THEY NEED A SERVICE.
THEY'RE, THEY'RE CALLING US 'CAUSE THEY'RE NOT SURE WHAT TO DO.
NOW, UH, ANOTHER QUESTION I HAD IS HOW MANY REPEAT CALLS ON AN ON AN ITEM DO YOU USUALLY GET? UH, DO YOU FIND THAT 20% OF YOUR ITEMS ARE, ARE CALLED BY, YOU KNOW, 40% OF THE CALLERS BECAUSE IT'S EVERYBODY IN THE NEIGHBORHOOD CALLING REPORT THE SAME THING? IS THERE A LOT OF THAT AND IS A WAY OF, OF REDUCING THAT SOMEHOW? THERE IS.
UM, WE DID SOME ANALYSIS AND I, I'M GONNA HAVE TO GO BACK AND PULL MY NUMBERS 'CAUSE WE LOOKED AT UNIQUE CALLERS, RIGHT? RIGHT.
UNIQUE CALLERS IS SOMEONE FOR THE FIRST TIME DURING THAT.
AND WE LOOKED AT IT ON LIKE, ON A MONTHLY BASIS DURING THIS MONTH THERE WAS X AND I DON'T REMEMBER WHAT THAT PERCENTAGE IS, BUT I CAN FIND OUT IF PEOPLE ARE CALLING ABOUT THE SAME THING, WE'RE NOT GONNA OPEN UP DUPLICATE CASES.
WE'RE GONNA ADD THE NOTE TO, TO THE OPEN CASE.
AND YOU GIVE THEM THAT SAME CASE.
REMEMBER, SAY THEY KNOW WHAT THEY'RE CALLING ABOUT.
HOW MANY UNIQUE CASES HAVE, HAVE YOU HAD PER YEAR? 'CAUSE YOU TALK ABOUT A HUNDRED, 850,000 CALLS, BUT CASES, SO 800 AND THOUSAND CALLS AND FOR THE FIRST SIX MONTHS WE'VE HAD 274,000 SERVICE REQUESTS NOW, BUT THEY'RE NOT ALL UNIQUE.
IT MIGHT BE LIKE THEY CALLED US THIS MONTH ABOUT THE OVERGROWN YARD TRASH, BUT THEY MAYBE CALLED US SIX MONTHS AGO ABOUT THE SAME THING.
I DO NOT KNOW, UH, THE ANSWER TO THAT QUESTION, BUT I CAN, WE CAN GO BACK AND MAYBE DO A LITTLE BIT OF RESEARCH.
I'D LIKE THAT, LIKE TO KNOW THAT FROM MY DISTRICT BECAUSE, UH, IF I TELL 'EM WE'VE HAD, YOU KNOW, 150,000 PHONE CALLS THIS YEAR, THEY'RE GONNA SAY, BOY, WE'VE GOT A LOT OF PROBLEMS. IF I CAN SAY THEY WERE REALLY ABOUT 250 UNIQUE ITEMS OR 1500 UNIQUE ITEMS, THEN YOU KNOW, IT, IT TELLS A LITTLE BIT MORE.
COUNCILMAN KURT, COUNCILMAN CASTRO? NO, I JUST WANNA THANK YOU FOR THE REPORT AND ALSO FOR THE FACT THAT IN OUR DISTRICT WE USE, UH, WE OFTEN ASK YOU FOR THE DATA MM-HMM.
SO WE'RE ABLE TO LOOK AT TRENDS.
UM, THAT HAS BEEN THE CASE REALLY ALSO WITH THE, UH, ANIMAL CARE SERVICE RIGHT NOW.
WE'VE HAD A LOT OF PROBLEMS THERE, SO WE'RE ABLE TO TRACK WHAT'S HAPPENING.
THAT'S ALL I HAVE, UH, FOR YOU.
UH, I KNOW Y'ALL WORK HARD AND WE APPRECIATE IT.
UM, DOES 3 1 1 TRACK HOW MANY CALLS ARE TRANSFERRED TO THREE? UH, TO NINE.
UH, FOR EXAMPLE, I'VE, I'VE CALLED TO REPORT DEBRIS IN THE STREET AND THEN THEY TRANSFERRED ME TO TO SS A P D.
UH, WHAT DO THOSE METRICS LOOK LIKE PER DISTRICT? OR DO Y'ALL HAVE IT THAT Y'ALL CAN SHARE? OF COURSE NOT RIGHT NOW.
UM, I DON'T HAVE IT BY DISTRICT BECAUSE I DON'T KNOW WHICH COUNCIL DISTRICT THE CALLER IS FROM.
BUT WE DO TRACK OUR TRANSFER, UH, CALLS.
UH, AND MOST OF THE TIME IT'S TO SS A P D NON-EMERGENCY.
AND IN THAT SS A P D NON-EMERGENCY CALL, LIKELY IT MIGHT BE IF THERE'S, IF THERE'S AN ISSUE THAT IS GONNA CAUSE A TRAFFIC CONCERN, THEN YEAH, WE WOULD SEND THAT OVER TO BE PUTTING IN THE REQUEST FOR SOLID WASTE TO GO TAKE CARE OF THAT TABLE THAT FELL OFF SOMEBODY'S CAR.
AND I BELIEVE THAT OUR, UM, OUR CALLS TO, UM, TO PD, UH, ARE ABOUT 10, 11% OF OUR CALLS.
[01:30:01]
AND IT'S, AND WE WOULD TRANSFER TO THE NON-EMERGENCY NUMBER, NOT, I MEAN, IF IT'S A 9 1 1 HOPEFUL, YOU KNOW, WE DO GET THOSE, BUT VERY FREAK, VERY, UM, RARE DO WE GET ACTUAL 9 1 1 CALLS THAT WE NEED TO TRANSFER TO 9 1 1.WE WOULD TRANSFER TO THE NON-EMERGENCY FOR, ESPECIALLY FOR LIKE STREET, UH, JUNK VEHICLES IN THE STREET.
UH, VERSUS ON PRIVATE PROPERTY, THEN WE WOULD PUT THAT IN FOR CODE.
AND THEN, UM, WITH THE, THE TRAFFIC COM APPLICATIONS THAT ARE SUBMITTED THROUGH PUBLIC WORKS, IS THERE OPPORTUNITY OR ROOM TO TRACK THAT ON 3 1 1? UH, LIKE FOR EXAMPLE, WE HAVE CONSTITUENTS WHO SUBMIT THE PETITION FOR, UH, SPEED HUMPS.
SPEED HUMPS, BUT THEN THEY WILL LIKE REPORT IT TO 3 1 1 IN OUR OFFICE.
UM, AND IT'S NOT COMMUNICATED TO THEM THAT HEY ONE'S ALREADY IN THE QUEUE.
UH, IS THERE OPPORTUNITY WITHIN THE SOFTWARE TO COLLECT THAT? THERE IS, UH, NOT AT THE MOMENT, BUT I CAN DEFINITELY TALK WITH PUBLIC WORKS ABOUT HOW DO WE AT LEAST TRACK MM-HMM.
AND YOU'VE GOT AN APPLICATION AND THEN MAYBE IT BECOMES A, A WORK ORDER TO REVIEW VERSUS WHEN PEOPLE CALL US, OFTENTIMES IT'S, I I WANNA PUT SPEED HUMPS MM-HMM.
OKAY, WELL YOU, HERE'S WHAT YOU NEED TO DO.
YOU NEED TO GO ONLINE, YOU NEED TO PULL THE PERMIT YOU NEED, AND THEN WE TELL THEM WHAT THEY NEED TO DO.
BUT YOU'RE RIGHT AFTER THEY, WE TELL THEM WHAT THEY NEED TO DO AND THEY GO DO IT, WE DON'T KNOW THAT THERE IS ONE IN THE QUEUE MM-HMM.
SO I CAN TALK WITH, UM, THE TRAFFIC OPS DIVISION ABOUT THAT.
THAT I KNOW, I KNOW MY TEAM WOULD REALLY APPRECIATE THAT.
AND, UM, MY LAST QUESTION,
SO PUBLIC WORKS AND SOLID WASTE AND PARKS, THEY WORK IN A SYSTEM.
AND WE'VE STRUCTURED THOSE NOTES IN ORDER TO BE ABLE TO PROVIDE THE ADDITIONAL, YOU KNOW, FOUR OR FIVE WORDS THAT, UM, THAT DESCRIBE WHAT THEY DID AS OPPOSED TO LIKE A FREE TEXT NOTE, RIGHT? MM-HMM.
THE FEEDBACK THAT WE'RE GETTING QUITE FRANKLY IS THAT, THAT THOSE FOUR OR FIVE WORDS ARE NOT DESCRIPTIVE ENOUGH OF WHAT WE ARE DOING.
AND SO THAT IS SOMETHING THAT WE ARE GONNA BE LOOKING AT IS ALL OF THOSE NOTES AND HOW DO WE MAKE THEM A LITTLE BIT MORE DESCRIPTIVE? WE THOUGHT THEY WERE DESCRIPTIVE WHEN WE IMPLEMENTED THEM THREE YEARS AGO, OR TWO AND A HALF YEARS AGO, BUT, BUT WHAT WE ARE HEARING IS LIKE, YEAH, NO, I STILL DON'T UNDERSTAND WHAT YOU'RE DOING.
RIGHT? SO THAT IS SOMETHING THAT, UH, THAT WE WILL BE LOOKING AT THE FREE TEXT NOTES, EVEN THOUGH THEY'RE, THEY COME TO OUR 3 1 1 SYSTEM AND UH, BUT THEY'RE NOT AVAILABLE FOR CITIZEN VIEW, RIGHT? MM-HMM.
SO THAT'S SOMETHING THAT, THAT WE DEFINITELY KNOW IS A, IS A SHORTCOMING.
UM, AND THAT WE NEED TO BE ADDRESSING THAT.
WE NEED TO CREATE ADDITIONAL NOTES, UM, OR BETTER DESCRIPTION OF NOTES, UM, SO PEOPLE UNDERSTAND BETTER WHAT WE DID.
UR, THANK YOU SO MUCH PAULA, AND THANK YOU AGAIN TO YOU AND YOUR TEAM FOR ALL THE HARD WORK AND WITH, UH, THAT IT COMES TO A CLOSE AT 1133.