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>> KAUR: THE TIME IS NOW 1:43 P.M. AND I'M CALLING PUBLIC SAFETY TO ORDER.
MADAME CLERK, CAN YOU PLEASE CALL THE ROLL?
>> CLERK: WE HAVE A QUORUM. >> KAUR: THANK YOU.
FIRST ITEM ON THE AGENDA IS APPROVAL OF THE MINUTES FROM MARCH 26, 2026.
ANY CORRECTIONS? DO I HAVE A MOTION? SECOND?
MOTION AND A SECOND. ALL IN FAVOR SAY AYE. >>
>> KAUR: ANY OPPOSED? MOTION CARRIES. ALL RIGHT.
THE SECOND ITEM ON THE AGENDA IS A BRIEFING ON THE FIRE DEPARTMENT KEY PERFORMANCE METRICS AND FIRE DASHBOARD, WHICH I'M REALLY EXCITED TO SHARE.
CHIEF FRAUSTO, THE STAGE IS YOURS. IS HER MIC ON?
>> CHIEF: TODAY'S PRESENTATION FOCUSES ON THE AREAS THE COMMITTEE ASKED US TO EXPAND ON DURING OUR LAST MEETING. SO WE'LL BE COVERING TOP INCIDENT TYPES, TRENDS OVER TIME, RESPONSE PERFORMANCE, AND AN UPDATE ON THE NEEDS ASSESSMENT. I'LL HIGHLIGHT KEY TAKEAWAYS AND WHAT THOSE MEAN OPERATIONALLY. ON THIS NEXT SLIDE, WE HAVE THE TOP INCIDENT TYPES CITYWIDE. OUR SYSTEM IS DRIVEN BY MEDICAL CALLS.
THOSE BEING SICK PERSON, FALLS, AND BREATHING PROBLEMS MAKE UP THE BULK OF OUR CALLS, AS YOU CAN SEE. AND ON THE NON-MEDICAL SIDE, IT'S LIFT, ASSIST, AND FIRE ALARMS. THIS IS THE ENVIRONMENT WE ARE CURRENTLY OPERATING IN.
HERE WE HAVE THE MEDICAL CALL TYPES BY DISTRICT. THIS IS FOR CALENDAR YEAR 2025. THIS IS CONSISTENT ACROSS EVERY DISTRICT.
THE SAME CALL TYPES, DIFFERENT VOLUMES, AS YOU CAN SEE.
SOME AREAS ARE CARRYING MORE OF THAT DEMAND AND THAT MATTERS, AS WE LOOK AT DEPLOYMENT STRATEGIES. ON THE NEXT SLIDE HERE, YOU SEE MEDICAL CALL TYPES BY DISTRICT. THESE ARE THE TOP TEN BROKEN OUT BY COUNCIL DISTRICT.
NO CHANGE IN 2026. SAME PATTERN AND SAME DEMAND DRIVERS.
AS YOU CAN SEE, THE SICK PERSON, MVC. WHAT YOU'LL NOTICE ACROSS EVERY DISTRICT IS THAT THERE IS CONSISTENCY. SICK PERSON IS THE NUMBER ONE CALL EVERYWHERE. AND THAT TELLS US IT ISN'T ISOLATED.
IT'S SYSTEM-WIDE DEMAND. WHAT DOES CHANGE IS THE VOLUME.
SOME DISTRICTS ARE CARRYING A HEAVIER SHARE OF THAT DEMAND, WHICH BECOMES IMPORTANT AS WE LOOK AT DEPLOYMENT AND FUTURE STATION PLANNING AS WELL.
HERE YOU'LL SEE THE NON-MEDICAL CALL TYPES BROKEN OUT BY COUNCIL DISTRICT. THIS IS COVERING CALENDAR YEAR 2025.
LIFT, ASSIST, AND FIRE ALARMS LEAD ACROSS THE BOARD.
LIFT ASSIST TELLS US WE'RE SEEING MORE CALLS DUE TO MOBILITY ISSUES.
THEY ARE VERY RESOURCE INTENSIVE WHERE THEY REQUIRE A FULL COMPLEMENT RESPONSE AND IMPACT AVAILABILITY OF UNITS. ON THIS NEXT SLIDE YOU'LL SEE NON-MEDICAL CALL TYPES BROKEN OUT BY COUNCIL DISTRICT AGAIN.
AND THIS IS FOR YEAR TO DATE CALENDAR YEAR 2016. SAME STORY AND NO SHIFT, JUST CONTINUED VOLUME ON THOSE PARTICULAR CALL TYPES. SO MIH PROGRAM.
THIS IS ONE OF THE PROGRAMS, THE WAYS THAT WE ARE MANAGING THAT DEMAND.
THE MIH PROGRAM IS DOING EXACTLY WHAT IT WAS DESIGNED TO DO.
TARGETING HIGH-UTILIZERS, CONNECTING THEM TO THE RIGHT CARE, AND REDUCING REPEAT 9-1-1 CALLS. YOU CAN SEE THE GROWTH IN CONTACTS YEAR OVER YEAR AND THAT'S INTENTIONAL. IT REFLECTS BOTH DEMAND AND OUR ABILITY TO REACH MORE PEOPLE PROACTIVELY. MIH IS ONE OF THE KEY TOOLS WE HAVE TO MANAGE SYSTEM DEMAND WITHOUT ADDING EMERGENCY RESPONSE UNITS. AND THE OTHER ONE WOULD BE CLINICAL DISPATCHER. THAT HAS SIGNIFICANTLY REDUCED CALL VOLUME AS WELL.
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HERE YOU'LL SEE THE POST-COVID DEMAND RESPONSE, WHICH REMAINS ELEVATED POST-COVID. KEY POINT HERE IS DEMAND DID NOT COME DOWN AFTER COVID, IT RESET BUT AT A MUCH HIGHER LEVEL. WE'RE OPERATING ROUGHLY 15% TO 20% HIGHER THAN BEFORE AND THAT INCREASE IS LARGELY MEDICAL CALLS.THIS IS THE PRESSURE THAT'S DRIVING EVERYTHING ELSE. RESPONSE TIMES, WORKLOAD, AND THE NEED FOR LONG-TERM PLANNING. SO IN TERMS OF THE MONTHLY INCIDENT VOLUME, HERE WE HAVE COMPARISON FROM PRE-COVID 2019 TO COVID.
AND ALSO OVERVIEW OF 2025. EVERY MONTH IN 2025 EXCEEDED PRE-COVID LEVELS.
THIS IS NOT SEASONAL. IT'S BEEN SUSTAINED. AGAIN, THE TOP TEN MEDICAL CALLS FOR CALENDAR YEAR '25. THE MONTHLY TREND, THIS LINE GRAPH ILLUSTRATES THE MONTHLY DEMAND HOLDS STEADY THROUGHOUT THE YEAR. NO DROPOFF.
THIS IS OUR NEW BASELINE. SAME HERE ON THE NON-MEDICAL CALL TYPES FOR CALENDAR YEAR 2025. THE SYSTEM IS CONSISTENTLY ACTIVE.
FOR STRUCTURE FIRES, CALENDAR YEAR 2025, YOU'LL SEE THE FIRES BROKEN OUT BY STRUCTURE TYPE. AND THE OCCUPIED VERSUS VACANT FIRES BY TYPE.
WHEN WE DO SEE FIRES, MOST OF THOSE ARE RESIDENTIAL FIRES.
WE ALSO SEE A NUMBER OF THOSE INVOLVE VACANT STRUCTURES, WHICH INCREASES RISK TO OUR FIREFIGHTERS. AND 2026. SO FAR WE'RE TRACKING THE SAME WAY. THE KEY MESSAGE IS RESIDENTIAL FIRES DOMINATE MOST OF OUR STRUCTURE FIRES OCCUR IN RESIDENCES. AND THAT'S WHERE OUR RISK TO LIFE IS HIGHEST. WE'RE ALSO SEEING A NOTABLE PERCENTAGE, AS YOU CAN SEE IN VACANT STRUCTURES. AND THAT'S WHERE THERE'S A HIGHER RISK TO FIREFIGHTERS.
HERE WE HAVE THE STRUCTURE FIRE CAUSES. AND MOST FIRES ARE ACCIDENTAL. ELECTRICAL, HUMAN FACTORS, AND SMOKING MATERIALS REMAIN THE LEADING CAUSES. AND A LOT OF THESE ARE PREVENTABLE, WHICH IS WHERE OUR PREVENTION EFFORTS ARE FOCUSED. STRUCTURE FIRES BY COUNCIL DISTRICT. THERE ARE DISTRICTS, AS YOU CAN SEE WITH CONSISTENTLY HIGHER FIRE ACTIVITY. AND THIS HELPS US UNDERSTAND WHERE RISK IS CONCENTRATED, NOT JUST VOLUME BUT FIRE RISK, SPECIFICALLY. YOU'LL SEE SOME DISTRICTS ARE MUCH HIGHER THAN OTHERS. AND THEN WE HAVE SOME KEY OBSERVATIONS NOTED OFF TO THE SIDE. HERE IS THE SEASONAL TREND. FIRES PEAK IN THE WINTER MONTHS, LARGELY TIED TO HEATING AND SEASONAL BEHAVIORS.
THIS IS SOMETHING THAT WE SEE YEAR OVER YEAR. AND THEN HERE WE HAVE OUR FIRE PREVENTION INITIATIVES. OUR PREVENTION EFFORTS FOCUSED ON THE RISKS THAT WE'RE ACTUALLY SEEING. RESIDENTIAL FIRES, COMMON ACCIDENTAL CAUSES, AND THEN THE SEASONAL TRENDS. EFFORTS INCLUDE TARGETED COMMUNITY OUTREACH, FOCUS OUTREACH IN AREAS WHERE WE SEE HIRE INCIDENT OR CALL VOLUME WORKING DIRECTLY IN THOSE COMMUNITIES TO ADDRESS THE RISK . WE ADDRESS MESSAGING BASED ON WHEN THE RISK IS HIGHEST. SO YOU'LL SEE WINTER HEATING MESSAGES IN THOSE, YOU KNOW, WINTER MONTHS, SUMMER WILDFIRE CONDITIONS. WE ALSO NOTE WHICH ARE RED FLAG DAYS. AND DURING THE HOLIDAYS, YOU KNOW, OBVIOUSLY WE'LL POST AND MAKE SURE THAT WE PUSH PUBLIC EDUCATION ON SEASONAL HAZARDS.
THAT INCLUDES, YOU KNOW, THE ONGOING EDUCATION, COOKING SAFETY, ELECTRICAL HAZARDS, AND SEASONAL RISKS. ALSO ON THE WILD LAND SIDE, YOU'LL SEE A LOT OF INITIATIVES THAT ARE ONGOING. THOSE ARE REALLY DESIGNED TO BUILD AWARENESS OF THE FIRE RISKS WHERE THERE'S DEVELOPMENT THAT IS DIRECTLY ADJACENT TO HEAVILY-WOODED AREAS. AND AGAIN THOSE RISKS INCREASE DURING CERTAIN TIMES OF THE YEAR. WE ARE ALWAYS COORDINATING WITH OTHER CITY DEPARTMENTS TO ADDRESS BROADER ISSUES TIED TO FIRE RISK.
WHETHER THAT'S VACANT STRUCTURES, CODE COMPLIANCE, OR OVERALL COMMUNITY SAFETY.
THE GOAL IS PRETTY STRAIGHTFORWARD. IT'S TO REDUCE PREVENTABLE
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INCIDENTS AND FOCUS OUR RESOURCES WHERE THEY'RE NEEDED THE MOST.SO HERE YOU'LL SEE THE DEPARTMENT RESPONSE TIMES FOR THIS YEAR AS WELL AS 2024 AND 2025. THIS IS BROKEN OUT BY INCIDENT TYPE AS WELL AS UNIT TYPE. WHEN WE TALK ABOUT RESPONSE TIMES, WE'RE TALKING ABOUT THE TOTAL TIME FROM WHEN THE CALL IS RECEIVED TO WHEN THE FIRST UNIT ARRIVES ON SCENE.
AND THE KEY TAKEAWAY IS THAT DESPITE INCREASED DEMAND, OUR RESPONSE TIMES HAVE REMAINED RELATIVELY STABLE. WE ARE SLIGHTLY ABOVE TARGET, PARTICULARLY ON THE EMS SIDE. AND THIS IS EXACTLY WHERE THE NEEDS ASSESSMENT IS DESIGNED TO ADDRESS, MAKING SURE OUR STAFFING, STATION LOCATIONS, AND RESOURCES ARE ALIGNED WITH THIS DEMAND THAT WE HAVE BEEN SEEING. AND AN UPDATE ON OUR NEEDS ASSESSMENT. WE ARE FULLY FUNDED IN FY26. IT'S UNDERWAY.
WE'RE FOCUSED ON STAFFING, STATIONS, EQUIPMENT, ALIGNING WITH NATIONAL STANDARDS IN OUR ACTUAL DEMAND. THE RFP HAS CLOSED.
WE ARE IN THE EVALUATION PHASE RIGHT NOW. WE EXPECT TO BRING FORWARD A VENDOR RECOMMENDATION IN APRIL WITH COUNCIL CONSIDERATION IN MAY.
AND THIS WILL GIVE US A CLEAR PATH MOVING FORWARD. SO IN CLOSING, I JUST WANT TO SAY WHAT THIS DATA SHOWS IS SYSTEM UNDER SUSTAINED DEMAND, LARGELY DRIVEN BY MEDICAL CALLS THAT HAVE NOT RETURNED TO PRE-COVID LEVELS.
WE'VE MAINTAINED PERFORMANCE BUT THE TREND IS CLEAR. AND THIS IS EXACTLY WHY THE NEEDS ASSESSMENT IS CRITICAL. I'M HAPPY THAT IT WAS A RECOMMENDATION FROM COUNCILMAN. AND TO ENSURE THAT WE STAY AHEAD OF THIS. BECAUSE RIGHT NOW WE ARE SUSTAINING BUT FOR HOW LONG.
AND THAT IS ALL I HAVE FOR NOW, UNLESS YOU HAVE ANY QUESTIONS.
I BELIEVE AFTER ME, I'LL BE INTRODUCING MARIA VARGAS ON THE DASHBOARD.
>> GOOD AFTERNOON. MARIA VARGAS. IN THE BACK IS MISTY GARCIA, MY DATA ANALYTICS MANAGER. SHE WILL BE DRIVING OUR DASHBOARD AND DOING A LIVE INTERACTION WITH THIS PRODUCT. SHE ALSO CREATED THIS DASHBOARD. SO MUCH KUDOS TO MISTY FOR HER HARD WORK .
SHE WORKED IN CLOSE COLLABORATION WITH THE FIRE DEPARTMENT TO GET THIS DATA AND UNDERSTAND IT AND VISUALIZE IT SO WE CAN DERIVE SOME INTERESTING VALUE ON FIRE DEPARTMENT ACTIVITY IN THE CITY. SO THIS DASHBOARD IS THE SECOND IN OUR PUBLIC SAFETY DASHBOARD SERIES. THE FIRST BEING THE POLICE RESPONSE DASHBOARD, WHICH WAS PUBLISHED APPROXIMATELY ONE YEAR AGO.
SO THIS WILL BE APTLY NAMED THE PUBLIC SAFETY DASHBOARD FIRE RESPONSE.
IT WILL BE HOSTED ON SA.GOV ON THE SAFD WEBSITE IN THEIR "ABOUT" PAGE.
THERE WILL BE AN FAQ, LINKS TO OTHER DOCUMENTATION. THE DATA FUELING THIS PRODUCT WILL BE AVAILABLE FOR DOWNLOAD BY THE PUBLIC ON OPENDATA.GOV.
JUST LIKE WITH THE POLICE RESPONSE DASHBOARD. SO ANYBODY IN THE COMMUNITY CAN ALSO DOWNLOAD THE DATA THAT IS USED IN THESE VISUALS AND GRAPHS AND DO WHATEVER MANIPULATIONS OR VISUALIZATIONS THEY WOULD LIKE TO DO.
RIGHT NOW THE DATA IN THE PRODUCT IS FROM JANUARY 1, 2024 AND IT GOES YEAR TO DATE. WITH YEAR TO DATE FOR THIS DASHBOARD BEING THE LAST DAY OF THE PREVIOUS MONTH. SO WE'RE PULLING IN FULL MONTHS' WORTH OF DATA.
EVERY MONTH THIS PRODUCT WILL REFRESH AND BRING IN THE PREVIOUS MONTH'S WORTH OF DATA TO ADD TO THIS DATA SET. YOU WILL SEE THOSE MONTHS CONTINUING TO BUILD THROUGHOUT CALENDAR YEAR 2026 .
ADDITIONALLY, YOU CAN FILTER THE DATA WITH THE DATE FILTERS WITH EVERY PAGE.
SO YOU CAN DO A PARTICULAR MONTH. YOU CAN CHANGE IT TO FISCAL YEAR, IF YOU WANTED TO. YOU CAN ALSO CLICK ON THE BUTTONS ON THE LEFT OF THAT DATE SLIDER TO DO A CALENDAR YEAR QUICK FILTER. AND EVERYTHING ON THIS DASHBOARD YOU CAN CLICK ON AND IT WILL INTERACT WITH THE OTHER VISUALS AND FILTER SO YOU CAN DO SOME INTERESTING SLICES AND FILTERINGS JUST BY CLICKING ON ANY OF THE GRAPHS AND TABLES IN THE DASHBOARD. YOU WON'T BREAK IT AND IT'S A LOT OF FUN. YOU CAN HIT "CONTROL" AND CLICK ON MULTIPLE THINGS.
THERE ARE LINKS TO EXPLAIN HOW YOU CAN INTERACT WITH THE DASHBOARD AND TOOL.
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AT THE BOTTOM THERE WILL ALSO BE THAT E-MAIL ADDRESS FOR THE ICSO THAT ANYONE IN THE PUBLIC CAN USE TO REACH OUT TO US IF THEY HAVE QUESTIONS ABOUT HOW TO USE THIS DASHBOARD, HOW TO UNDERSTAND IT, THE DATA BEHIND IT, AND ANYTHING TECHNICAL ON THE PRODUCT. THIS DATA INCIDENTS FOR THE TIME-FRAME IN QUESTION WITHIN THE CITY LIMITS OF SAN ANTONIO, SPECIFICALLY. YOU CAN SEE THAT THE INCIDENTS ARE BROKEN INTO THREE MAJOR CATEGORIES: FIRE RESCUE, MEDICAL, AND OTHER.AND IN THE TABLE, YOU CAN LOOK AT THE SPECIFIC PROBLEM TYPES WITHIN THOSE DIFFERENT CATEGORIES. WE ALSO HAVE TOTAL UNIT RESPONSE OR VEHICLE RESPONSE FOR EVERY INCIDENT. ONE INCIDENT CAN HAVE MORE THAN ONE VEHICLE RESPONDING TO IT, SO THAT IS WHY THAT NUMBER IS TYPICALLY LARGER THAN YOUR NUMBER OF INCIDENTS. WE ALSO HAVE HELPFUL DEFINITIONS.
IF YOU HOVER OVER THE BARS ON VARIOUS GRAPHS TO EXPLAIN WHAT THAT PARTICULAR ITEM IS. AND THERE'S ADDITIONAL DEFINITION AVAILABLE ON THE WEBSITE WHERE THIS DASHBOARD WILL BE HOSTED. CLICKING ON THE HOME BUTTON, WE WILL NOW QUICKLY GO THROUGH FIRE INCIDENTS. AND IT JUST DIVES INTO SPECIFICALLY FIRE INCIDENTS FROM THE CAD THAT THE FIRE DEPARTMENT HAS BEEN HANDLING IN CITY LIMITS WITHIN THE TIME-FRAME THAT YOU SEE FEATURED AT THE TOP OF THE PAGE. THERE'S A MAP THAT SHOWS FIRE INCIDENTS BY ZIP CODE AND COUNCIL DISTRICT. AND HOVERING OVER THOSE SHAPES WILL TELL YOU THAT COUNCIL DISTRICT AND THE NUMBER OF INCIDENTS ASSOCIATED WITH IT.
YOU CAN CLICK ON THAT SHAPE AND IT WILL CHANGE THE DASHBOARD TO SHOW YOU WHAT'S HAPPENING FOR THAT PARTICULAR DISTRICT OR ZIP CODE, DEPENDING ON WHICH MAP YOU HAVE SELECTED. GOING BACK TO THE HOMEPAGE. SAME THING FOR MEDICAL INCIDENTS. IT'S LOOKING SPECIFICALLY AT MEDICAL EMS INCIDENTS FROM THE FIRE DEPARTMENT. AND ONE OF THE MORE INTERESTING SPECIFIC GRAPHS HERE IS TRANSPORTATION TO HOSPITAL. SO IT WILL TELL YOU IF AN INCIDENT RESULTED IN AN INDIVIDUAL BEING TRANSPORTED TO THE HOSPITAL BY THE FIRE DEPARTMENT FOR THAT INCIDENT. WE ALSO HAVE MEDIAN RESPONSE TIME AS A CARD ON BOTH THE FIRE AND THE MEDICAL INCIDENT PAGES.
THAT IS MEDIAN, NOT AVERAGE. IT HANDLES OUTLIERS BETTER FOR TIME AND IT'S SOMETHING WE USE ON BOTH THE POLICE AND THIS FIRE DASHBOARD. GOING BACK TO THE HOMEPAGE, WE ALSO HAVE A PAGE FOR ARSON INVESTIGATIONS. THIS DATA IS DERIVED FROM MARK 43 AND THIS IS FOR INCIDENTS THAT ARE REQUIRED FOR ARSON INVESTIGATIONS.
WE HAD TOTAL INVESTIGATIONS AND THEN BENEATH THAT IS A SEPARATE CARD THAT DESCRIBES THE NIBRS DESIGNATED ARSON CASES. NIBRS HAS A SPECIFIC DEFINITION FOR ARSON AND THESE ARE THOSE CASES THAT FIT THAT DEFINITION.
YOU CAN SEE THE STATUS OF THESE CASES AND FOR CASES THAT ARE CLOSED, YOU CAN SEE THE CASE RESULT. AGAIN, CLICKING ON THESE BARS FILTERS THE DATA.
HOVERING OVER THE BARS SHOWS YOU DIFFERENT DEFINITIONS AS WELL.
IF YOU CLICK ON SOMETHING AND YOU FILTER AND YOU WANT TO TAKE IT AWAY, JUST CLICK IN THE WHITE SPACE ANYWHERE OFF OF THE GRAPH AND IT WILL TAKE THAT FILTER AWAY.
GOING BACK TO THE HOMEPAGE, WE HAVE A FIRE PREVENTION INSPECTION PAGE.
THIS DATA IS FROM ACCELA AND IT TALKS ABOUT THE FIRE PREVENTION INSPECTION THAT THE DEPARTMENT HAS DONE WITHIN THE SELECTED TIME-FRAME.
THESE HAVE TECHNICAL DEFINITIONS AND YOU CAN HOVER OVER THE BARS FOR THE INSPECTION TYPE. AND UNDER THE RESULTS YOU CAN ALSO HOVER OVER THOSE BARS TO UNDERSTAND WHAT THE RESULTS MEAN. AND IT'S A LITTLE BIT DIFFICULT TO HOVER OVER THESE SMALLER BARS AND SO ON THE WEBPAGE WILL BE A LINK TO THE MANUAL WHICH HAS ALL THE DEFINITIONS AVAILABLE TO THEM, WHICH IS VERY EXCITING THAT THE PUBLIC CAN READ ABOUT THE CODES. THIS IS BY ZIP CODE FOR THIS DATA SET BECAUSE THE COUNCIL DISTRICT DATA IS NOT AVAILABLE ON THIS PARTICULAR DATA SET FOR INSPECTIONS AT THIS TIME. GOING BACK TO THE HOMEPAGE, THE FINAL IS A YEAR TO YEAR PAGE. IT WILL LOOK LIKE THIS INCIDENT PAGE THAT WE'RE ABOUT TO SHOW YOU RIGHT HERE.
IT IS A LINE GRAPH THAT SHOWS 2024, 2025, AND 2026 YEAR TO DATE BY MONTH OVER TIME. AND YOU CAN HOVER OVER ANY PARTICULAR MONTH AND IT WILL SHOW YOU THE TOP THREE INCIDENTS FOR THAT PARTICULAR MONTH COMPARING THEM YEAR OVER YEAR. WE ALSO HAVE A RESPONSE TIME BUTTON THAT YOU CAN CLICK TO SEE HOW RESPONSE TIMES CHANGE MONTH BY MONTH, YEAR OVER YEAR.
THOSE LINES LOOK PRETTY BIG BUT THEY'RE ACTUALLY ONLY A COUPLE OF SECONDS DIFFERENT.
IF YOU LOOK AT THAT Y-AXIS, IT GOES FROM 8 MINUTES AND 30 SECONDS AT ITS MAXIMUM BUT EVERYTHING IS HOVERING TIGHTLY CLOSE TO EACH OTHER YEAR OVER YEAR FOR THOSE RESPONSE TIMES. SO THE OTHER PAGE IS FOR YEAR OVER YEAR LOOK JUST LIKE THIS. THEY JUST FOCUS ON A PARTICULAR SUBSET OF INCIDENT LIKE FIRE OR MEDICAL. CHIEF FRAUSTO AND HER TEAM
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AND MY TEAM ARE HERE TO ANSWER THIS PRODUCT AND THANK YOU VERY MUCH TO THE FIRE DEPARTMENT FOR ALL THEIRHELP IN MAKING THIS. >> KAUR: THANK YOU SO MUCH, MARIA.
OKAY. WE'LL START OFF WITH COUNCIL DISCUSSION.
COUNCILMEMBER MCKEE-RODRIGUEZ. >> MCKEE-RODRIGUEZ: FOR SURE. I'LL BE BRIEF AS IT RELATES TO THE DASHBOARD.
ONE, I'M SO GRATEFUL THAT THE DEPARTMENT EXISTS AND HAPPY THAT ICSO IS DOING A LOT OF THIS IMPORTANT WORK WITH EACH OF OUR PUBLIC SAFETY DEPARTMENTS.
YEAH. BEAUTIFUL, BEAUTIFUL DASHBOARD.
AS IT RELATES TO THE PREVIOUS PRESENTATION ON METRICS AND THE NEEDS ASSESSMENT, I AM WONDERING HOW MANY RESPONSES DID WE GET FOR THE SOLICITATION?
>> VILLAGOMEZ: COUNCILMAN, WE HAVE TO GO THROUGH THE PROCESS.
>> MCKEE-RODRIGUEZ: OH, WE CAN'T SAY THE NUMBER JUST YET?
>> VILLAGOMEZ: WE'LL PROVIDE THAT INFORMATION WHEN WE COME BACK TO THE COUNCIL NEXT MONTH IN APRIL -- I'M SORRY. IN MAY.
>> MCKEE-RODRIGUEZ: DO WE ANTICIPATE IT WILL BE EARLY NEXT MONTH?
>> VILLAGOMEZ: PROBABLY THE SECOND WEEK IN MAY. WE'RE DOING THE EVALUATIONS PRETTY SOON, COMING UP PRETTY SOON. IT WILL BE AN A SESSION.
>> MCKEE-RODRIGUEZ: WONDERFUL. AND THEN HOW DO WE ANTICIPATE THAT SOME OF THIS DATA WILL INFORM INVESTMENTS OR RECOMMENDATIONS IN THE FISCAL YEAR '27 BUDGET AND EVEN IN THE FISCAL YEAR -- OR THE '27 BOND?
>> CHIEF: IT REALLY DEPENDS ON WHEN THE STUDY OR REPORT COMES TO FRUITION.
BUT HOPEFULLY WE'LL BE ABLE TO WRAP THAT INTO THE DECISIONS THAT ARE MADE.
>> MCKEE-RODRIGUEZ: MY BAD. I MEAN THE DATA THAT YOU HAVE SHOWN TODAY. I DO HOPE THAT THE NEEDS ASSESSMENT IS DONE AS QUICKLY AS POSSIBLE SO THAT IT CAN INFORM THE '27 BOND BUT I MOSTLY MEAN FOR THE DATA THAT YOU PRESENTED TODAY AND SOME OF THE TRENDS THAT WE'RE SEEING.
>> CHIEF: OH, I SEE. WELL, ACTUALLY WE ARE, YOU KNOW, HAVE BOLSTERED THE MIH PROGRAM, CLINICAL DISPATCH. PROGRAMS SUCH AS THE ONES I MENTIONED ARE VERY HELPFUL FOR -- I GUESS TRYING TO DETERMINE WHICH CALLS AND TRYING TO BE BETTER ABOUT THE UNITS THAT ARE DISPATCHED. AND TO ENSURE THAT THE UNITS ARE AVAILABLE FOR THE PURPOSE THAT THEY'RE INTENDED TO, SUCH AS THE MOTORS -- OR THE FIRE TRUCKS. THOSE HEAVY APPARATUS HAVE BEEN READILY AVAILABLE AND THEIR RESPONSE TIMES HAVE BEEN PROVED OVER TIME.
JUST WITH THE INCORPORATION OF SQUAD UNITS ACROSS THE CITY AND THE STRATEGIC PLACEMENT OF THOSE UNITS. SO OUR PLANNING DIVISION IS VERY GOOD ABOUT MONITORING THOSE TRENDS AND WE USE THAT INFORMATION TO MAKE DECISIONS ABOUT PLACEMENT
AND DEPLOYMENT. >> MCKEE-RODRIGUEZ: I APPRECIATE THAT.
COULD WE GO TO SLIDE 19? IT SEEMS AS THOUGH THE 8-MINUTE MARK IS A STRONG RESPONSE TIME. WHAT IS THE -- I KNOW IT'S GOING TO BE CHALLENGING TO GIVE AN ANSWER TO THIS BUT WHAT DOES IT LOOK LIKE -- WHAT WOULD BE A RECORD SPEED? WHAT WOULD BE -- IF WE'RE LOOKING AT A STRUCTURE FIRE, WHAT MAKES IT FASTER TO RESPOND TO THOSE VERSUS MEDICAL AND THE OTHERS?
>> CHIEF: IT COMES DOWN TO UNIT AVAILABILITY. AS I MENTIONED WITH THE SQUAD UNITS, NOW THE HEAVY APPARATUS ARE IN THE STATION AND AVAILABLE TO RESPOND TO THOSE STRUCTURE FIRES. AND I THINK THAT HAS HAD A TREMENDOUS IMPACT ON THE RESPONSE TIME, YOU KNOW, REDUCTION FOR AS FAR AS STRUCTURE FIRES AND MEDICAL CALLS. SO WE'VE SEEN A SIGNIFICANT IMPROVEMENT IN THAT RESPECT.
>> MCKEE-RODRIGUEZ: I DON'T QUITE KNOW HOW TO ASK THIS QUESTION BUT I'M GOING TO DO MY BEST. IS THERE A POINT IN WHICH -- I DON'T WANT TO CALL IT THE SUCCESS. I GUESS THE SUCCESS OF A RESPONSE IS -- I IMAGINE THERE IS A PRETTY BIG DIFFERENCE IN THE END RESULT OF A CALL THAT TAKES FIVE MINUTES AND 40 SECONDS TO GET TO VERSUS 20 MINUTES. WHAT IS THE -- AS WE GET LOWER IN OUR RESPONSE TIME, IS THERE A STRONG STRATEGIC GOAL WE SHOULD BE ACHIEVING THAT IS SIGNIFICANT? OR DO THE END RESULTS ALL KIND OF -- ARE THEY SIMILAR IF YOU'RE LOOKING AT A 4-MINUTE RESPONSE VERSUS 5 MINUTES AND 40 SECONDS?
>> CHIEF: WELL, THE EASIEST WAY TO EXPLAIN IT IS THAT SECONDS REALLY DO MATTER. SO THAT'S A GREAT QUESTION. BUT ALL OF THIS, THE
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RESPONSE TIMES ARE BASED ON NATIONALLY-RECOGNIZED STANDARDS, WHICH FALL BETWEEN 8 MINUTES AND 9 MINUTES. AND THAT'S NATIONWIDE.SO WE ARE TRACKING AND, YOU KNOW, OUR NUMBER IS 8:37 SO WE'RE ON THE LOWER END AND OFTENTIMES WE GET THERE WELL AHEAD OF THAT. BECAUSE AGAIN, THE RESPONSE TIME IS BASED ON THE FIRST ARRIVING UNIT. SO I THINK WE'RE, YOU KNOW, TRACKING SPOT ON AS FAR AS OUR FAST RESPONSE TIMES. AND HOPEFULLY THAT ANSWERS YOUR QUESTION. I MEAN, WE BASE THIS ON NOT ONLY THE ACCREDITATION, WHICH IS 90TH PERCENTILE BUT ALSO THE NFBA STANDARD 1910 IS TAKEN INTO CONSIDERATION. THOSE ARE THE SAME STANDARDS THAT ARE USED ACROSS FIRE DEPARTMENTS ALL ACROSS THE NATION. SO I THINK WE'RE TRACKING VERY WELL, CONSIDERING THE INCREASED CALL DEMAND SINCE 2020.
>> MCKEE-RODRIGUEZ: I GUESS MY TAKEAWAY WOULD BE THAT IF WE WERE WANTING STRONG OUTCOMES AND ROCK-SOLID RESPONSE TIMES, IT WOULD BE BETWEEN THAT 8 TO 9-MINUTE MARK AND WE'RE SOLIDLY ON THE LOWER END OF THAT, WHICH MEANS WE'RE
ABOVE AVERAGE. >> CHIEF: YES. >> MCKEE-RODRIGUEZ: I THINK WHAT I WOULD WANT -- THE ROOT OF MY QUESTION WOULD PROBABLY BE MUCH MORE SIGNIFICANT DATA ABOUT OUTCOMES AT DIFFERENT TIME INCREMENTS.
AND SO IF 8 TO 9 IS SOLID, WHAT WOULD THE DIFFERENCE BETWEEN AN 8 TO 9-MINUTE RESPONSE BE VERSUS A 6 TO 7 OR A 4 TO 5-MINUTE RESPONSE? SO I DON'T KNOW WHAT IT LOOKS LIKE TO GET THAT DATA AND IF IT MEANS THAT MAYBE OUR STANDARDS CHANGE AS IT RELATES TO HOW MANY FIRE STATIONS, HOW MUCH EQUIPMENT DO WE HAVE AVAILABLE IN ORDER TO ACHIEVE THAT VERSUS WHERE WE'RE AT. WHERE WE'RE AT IS REALLY STRONG. HOW DO WE DO EVEN BETTER? I HOPE IT'S POSSIBLE TO GET
THAT SORT OF RESPONSE OUT OF THE NEEDS ASSESSMENT. >> CHIEF: I AGREE.
AND THAT'S A REALLY GOOD QUESTION. WE WILL LOOK INTO THAT BECAUSE NOW I'M UNDERSTANDING WHAT YOU'RE SAYING THAT IF YOU SHAVE OFF EVEN 30 SECONDS TO A MINUTE, HOW DO THE OUTCOMES DIFFER FROM THE HIGHER --
>> MCKEE-RODRIGUEZ: ABSOUTELY. >> CHIEF: THANK YOU.
>> MCKEE-RODRIGUEZ: THANK YOU. THANK YOU, CHAIR.
>> KAUR: THANK YOU. COUNCILMEMBER WHYTE. >> WHYTE: THANK YOU, CHAIR. CHIEF, THANK YOU FOR THE PRESENTATION.
I GUESS AT THE OUTSET, SINCE YOU'VE BEEN THE CHIEF NOW FOR, WHAT?
A WHILE, RIGHT? >> CHIEF: YES. SINCE NOVEMBER 2024.
ABOUT A YEAR AND A HALF. >> WHYTE: MAN, TIME FLIES, DOESN'T IT?
>> CHIEF: IT DOES FLY. >> WHYTE: WHAT DO YOU THINK THE THREE TOP NEEDS
ARE OF THE DEPARTMENT RIGHT NOW? >> CHIEF: WELL, RIGHT NOW WE HAVE BEEN FOCUSED ON THE NEEDS ASSESSMENT. AND I THINK --
>> WHYTE: WITHOUT EVEN HAVING SEEN IT, WHAT DO YOU THINK?
>> CHIEF: BUT THAT'S THE SAFEST BET BECAUSE THAT WOULD BE A VERY COMPREHENSIVE STUDY. SO WE ARE VERY MUCH LOOKING FORWARD TO SEEING THAT REPORT BECAUSE THAT'S GOING TO BE THE TELL-ALL. THAT'S THE WAY I SEE IT.
>> WHYTE: SO NO TAKE SO FAR WITHOUT SEEING IT ON IF IT'S STAFFING, FACILITIES,
EQUIPMENT? >> CHIEF: WELL, WE TAKE A LOT OF TIME ASSESSING THE RESPONSE TIMES, THE CALL TYPES. AND I THINK WE'VE DONE A VERY, VERY GOOD JOB SUSTAINING, CONSIDERING THE INCREASED CALL VOLUME.
AND WE WILL CONTINUE DOING THAT. AND WHAT HAS THAT MEANT RECENTLY? IT'S BEEN THE ADDITION OF SQUADS, WHICH WE DID THIS LAST FISCAL YEAR. WE WILL BE ASKING FOR ADDITIONAL SQUADS THIS NEXT YEAR. SO THINGS LIKE THAT. IT REALLY COMES DOWN TO OUR STRATEGY. AND, YOU KNOW, AGAIN WE'RE HITTING IT FROM ALL ANGLES FROM FIRE PREVENTION, CLINICAL DISPATCH. WE'RE VERY FORTUNATE TO HAVE THE PARAMEDICS AT THE DISPATCH CENTER ASSESSING THE CALLS AND JUST BEING SMARTER ABOUT THE WAY WE DISPATCH. SO I THINK WE'VE MADE
TREMENDOUS PROGRESS. >> WHYTE: WELL, ALONG THOSE LINES, IT LOOKS LIKE CALL VOLUME IS 15 TO 20-PLUS PERCENT ABOVE PRE-COVID LEVELS.
DON'T SEE ANY SIGN OF IT LEVELING OFF. SO AT WHAT POINT WILL CALL VOLUME SORT OF OUTPACE THE DEPARTMENT'S ABILITY TO RESPOND IN A TIMELY FASHION?
IS THAT ON THE HORIZON? >> CHIEF: I BELIEVE SO. I BELIEVE THAT INCREASED DEMAND IS VERY DEPENDENT ON NOT ONLY CITY GROWTH BUT ALSO THE SPECIAL POPULATIONS. WE HAVE AGING INFRASTRUCTURE AND ALSO JUST AGING
[00:30:04]
POPULATIONS. AND SO THOSE POCKETS WE RECOGNIZE WHERE THOSE POCKETS ARE AND WE'RE PLACING ADDITIONAL UNITS TO GIVE NOT ONLY, YOU KNOW, TO GET BETTER RESPONSE TIMES BUT ALSO TO GIVE SOME RELIEF TO THE FIREFIGHTERS.>> WHYTE: SO YOU'D SAY WE'RE REACHING A CRITICAL JUNCTURE IN TERMS OF GETTING YOUR DEPARTMENT THE RESOURCES IT NEEDS TO BE ABLE TO RESPOND TO THESE
CALLS IN AN APPROPRIATE FASHION. >> CHIEF: I DO BELIEVE SO,
YES. >> VILLAGOMEZ: IF I MAY, I THINK ONE OF THE THINGS THAT WE DO ALL THE TIME AND WE'LL CONTINUE TO DO AS PART OF THIS ASSESSMENT, IS THE GROWTH IN THE NUMBER OF CALLS THAT WE GET, IT'S IMPORTANT TO STUDY WHAT THOSE CALLS ARE. SO THERE'S SOME INITIATIVES, LIKE THE CHIEF MENTIONED, THAT WE CAN ADDRESS WITH THE USE OF TECHNOLOGY, WITH EDUCATION TO BE ABLE TO REDUCE THE WORKLOAD COMING TO THE DEPARTMENT. SO AS THE DEPARTMENT CONTINUES TO DO THAT AND WITH THE NEEDS ASSESSMENT, WE'LL CONTINUE TO EVALUATE THAT TO ENSURE THAT WE USE OUR RESOURCES IN A MORE EFFECTIVE AND EFFICIENT WAY.
>> WHYTE: . >> WHYTE: IT'S LIKE YOU'RE LOOKING AT MY NOTES HERE, MARIA. BECAUSE A SICK PERSON LOOKED LIKE THE NUMBER ONE CALL UP THERE, AND YOU KNOW, WHAT PERCENTAGE OF THOSE ARE GENUINELY FIRE DEPARTMENT CALLS VERSUS SOMETHING THAT COULD BE HANDLED BY A
DIFFERENT RESPONDER. >> FRAUSTO: EXACTLY. I ACTUALLY HAVE SOME NUMBERS ON CLINICAL DISPATCH AND THE RUNS SAVED IN 2024 AMOUNT TO 10,077.
IN 2025, 17,723. AGAIN, THAT TAKES A LOT OF THE WORKLOAD AND ALLOWS THE
UNITS TO BE AVAILABLE FOR MORE CRITICAL CALLS. >> WHYTE: YEAH.
WELL, SO AGAIN, I THINK WHAT WE'VE HEARD FROM THE CHIEF TODAY, WE ALL NEED TO REALLY LISTEN TO, AND THAT IS THAT WE ARE REACHING A CRITICAL JUNCTURE HERE AND THE CALLS ARE HIGH AND WE ARE GETTING TO A POINT WHERE WE MAY NOT HAVE THE RESOURCES TO BE ABLE TO RESPOND TO THESE AS EFFECTIVELY AND AS QUICKLY AS WE CAN, AND SO WE NEED TO
SORT OF HEED THIS WARNING. DID I MISINTERPRET THAT? >> FRAUSTO: NO, YOU DID NOT.
>> WHYTE: OKAY. I DIDN'T MISINTERPRET THAT. WE NEED TO MAKE SURE WHEN WE'RE LOOKING AT BUDGETING, AGAIN, PUBLIC SAFETY SHOULD BE AT THE TOP OF OUR LIST AND GETTING THE FIRE DEPARTMENT WHAT THEY NEED TO HANDLE THIS LARGE AMOUNT OF WORK I THINK SHOULD BE RIGHT AT THE TOP OF THE LIST. THANK YOU, CHAIR.
>> KAUR: THANK YOU, COUNCIL MEMBER. ANOTHER THING THAT I SAW IN THE SLIDES, I WILL GO TO MY OTHER COLLEAGUES IN A SECOND, BUT IS THE STRUCTURE FIRE LIST. IF YOU GO TO SLIDE 16, AND YOU LOOK AT THE AMOUNT OF STRUCTURE FIRES BY COUNCIL DISTRICT, YOU'LL NOTICE THAT THERE'S THINGS THAT WE CAN DO AS A CITY THAT CAN HELP SUPPORT THE FIRE DEPARTMENT IF WE FOCUS IN ON OTHER AREAS. SHE MENTIONED WHERE THE BIGGEST THREATS TO THE LIVES OF OUR FIRE OFFICERS IS VACANT STRUCTURES, AND WE CAN DO SO MUCH MORE, I THINK, IN OUR VACANT STRUCTURE PROGRAM. I KNOW COUNCIL MEMBER CASTILLO TALKS ABOUT THIS A LOT. YOU'LL SEE HOW HEAVILY THIS HITS OUR DISTRICT AND WHY WE'RE SO FOCUSED ON HOW DO WE MAKE SURE OUR CODE OFFICERS ARE GETTING OUT THERE.
I'M GLAD THAT THAT PROGRAM IS NOW WITH CODE BUT HOW DO WE CONTINUE TO DOUBLE DOWN ON EFFORTS THERE, BECAUSE TO REDUCE THIS, WE CAN BE REDUCING NOT ONLY RISK TO OUR FIRE FOLKS BUT ALSO REDUCING THE AMOUNT OF CALLS THAT THEY ARE TAKING.
SO THE MORE MONEY YOU PUT INTO METRO HEALTH AND SUPPORTING COMMUNITY HEALTH, THE DECREASE IN THE AMOUNT OF CALLS THAT YOU MIGHT SEE FROM SICK PEOPLE.
SO IT'S BACK TO PUBLIC SAFETY HAS TO BE CONSIDERED AS A BOTH AND SOLUTION WHEN WE TRY TO REDUCE THE NUMBER OF CALLS WE'RE GETTING AND OBVIOUSLY TAKING CARE ADEQUATELY AT THE RATES THAT YOU GUYS ALREADY HAVE BUT MAKING SURE WE'RE CONSIDERING BOTH SIDES.
OKAY. I WILL COME BACK TO THE REST OF MY COMMENTS.
COUNCIL MEMBER CASTILLO? >> CASTILLO: THANK YOU, CHAIR.
THANK YOU, CHIEF, FOR THE PRESENTATION. SEEING THAT 78% OF THE CALLS ARE MEDICAL RELATED, WHEN WE LOOK AT HOW 4.8 MILLION TEXANS ARE UNINSURED, WE UNDERSTAND WHY SO MANY INDIVIDUALS RELY ON EMS AS THEIR PRIMARY CARE TO GET THEIR VITALS CHECKED OUT AND POTENTIALLY TRANSPORTED TO HOSPITAL.
THEN WHEN WE ALSO LOOK AT INDIVIDUALS WHO ARE INSURED BUT THE CO-PAY AND/OR DE DEDUCTIBLE IS TOO HIGH, IT'S THE SAME TREND IN WHICH FOLKS WILL RELY ON EMS TO CHECK THEIR VITALS, THEN GET TRANSPORTED TO UNIVERSITY OR WHATEVER THE CASE MAY BE.
I THINK THE HOSPITAL THERE IS NOW WITH THE REESTABLISHMENT OF THE IGR COMMITTEE, HOW CAN WE IDENTIFY BILLS THAT ARE BEING SUBMITTED OR IDENTIFY SOMEONE WITHIN OUR LOCAL DELEGATION THAT HAS PRIORITIZED HEALTH CARE TO GO SUPPORT THAT BILL FOR
[00:35:03]
MEDICARE, MEDICAID EXPANSION, BECAUSE AGAIN, THIS ISN'T JUST SOMETHING THAT PROVIDES CARE FOR CHILDREN, BUT FOR OUR SENIORS AS WELL, AND I'M GRATEFUL TO SEE AARP HERE AS WELL BECAUSE THE TREND WITH THE FALLS AND MY UNDERSTANDING IS SOMEONE HAS FALLEN AND NEED ASSISTANCE IN GETTING UP, CORRECT? THOSE DELEGATE AGENCIES AND FOLKS THAT PROVIDE WHETHER IT'S THE HANDLEBARS TO HELP OUR SENIORS LIFT THEMSELVES UP OR WALK SAFELY, BUT I JUST WANTED TO ADD TO THE POINT THAT THE CHAIR MENTIONED IN TERMS OF PUBLIC SAFETY BEING A THIS AND AND REDUCING RISK IN OUR COMMUNITY, I WOULD ARGUE IT'S WHY SHORT-TERM INVEST IN METRO HEALTH, AND LONG-TERM, AND THE NEIGHBORHOOD AND HOUSING SERVICES DEPARTMENT FOR THE LAND BANKING MODEL, COMMUNITY LAND TRUST, BECAUSE THESE VACANT STRUCTURES CREATE RISK FOR OUR FIRST RESPONDERS, BUT THE NEIGHBORING PROPERTY OCCUPANTS AS WELL. I THINK IN TERMS OF REDUCING THAT CALL LOAD IS ALSO INVESTING IN DHS AND METRO HEALTH.BUT IN TERMS OF THE MIH PROGRAM, WITH THE AMOUNT OF CALL VOLUME THAT THAT TEAM HAS, FOR EVERY CALL THAT THE DISPATCHER IDENTIFIES TO GO TO MIH, IS THERE A CREW AVAILABLE TO RESPOND TO THAT CALL, OR ARE THERE OFTENTIMES THAT EMS GOES IN RESPONSE TO
A SPECIFIC CALL? >> FRAUSTO: WELL, ARE YOU TALKING ABOUT THE CALLS THAT
COME THROUGH THE 911 SYSTEM? >> CASTILLO: YES. >> FRAUSTO: NO, WHAT HAPPENS IS FOR THE CALLERS THAT ARE IDENTIFIED AS REPEATED OR YOU KNOW, THERE'S NO WAY REALLY TO REFER TO THEM, BUT THEY'RE IDENTIFIED BY THE MIH TEAM AND MIH TEAM WILL CREATE A FILE ON THAT INDIVIDUAL AND GO OUT AND MAKE CONTACT AND PLACE THEM, GET THEM CONNECTED WITH THE APPROPRIATE RESOURCES BECAUSE LIKE YOU MENTIONED, OFTENTIMES IT'S JUST REPEATED, YOU KNOW, UNITS THAT ARE DISPATCHED FOR FALLS, FOR LIFT ASSIST, AND SO THEY WILL GET THEM CONNECTED AND GET THE FALL PREVENTION ITEMS INSTALLED IN THEIR HOMES AND THEN WE HAVE FIRE DEPARTMENT GO OUT AND GIVE THEM A HOME SAFETY CHECK. IT'S LITTLE THINGS LIKE THAT THAT THEY REALLY DO MAKE AN IMPACT ON THE CALL VOLUME. LITTLE BY LITTLE.
>> CASTILLO: I'M CURIOUS -- >> FRAUSTO: AND IT WORKS. >> CASTILLO: THE SAN ANTONIO EXPRESS NEWS REPORTED WITH LAUREL RIDGE IN PARTICULAR THE FEDERAL GOVERNMENT WILL NO LONGER BE SUBSIDIZING CARE THROUGH MEDICAID OR MEDICARE. I'M CURIOUS IF THERE'S GOING TO BE A TREND IN WHICH FOLKS THAT TYPICALLY GO TO LAUREL RIDGE FOR CARE ARE NOW GOING TO BE CALLING EMS TO FIND ALTERNATIVE PLACEMENT. I'M CURIOUS IF THAT'S SOMETHING WE WILL SEE AND IF THAT WILL BE TRACKED. I ALSO WANTED TO GO BACK TO THE VACANT STRUCTURE CONVERSATION. I KNOW IN DISTRICT 5 WE HAVE A COUPLE STRUCTURES AND I FORGET HOW Y'ALL TAGGED THEM. ESSENTIALLY IF THERE'S A FIRE, NO FIREFIGHTER WILL GO INTO THAT BUILDING BECAUSE IT'S MARKED DANGEROUS.
DANGEROUS STRUCTURE? >> FRAUSTO: THAT'S TERMINOLOGY USED BY DSD.
WE REFER TO THEM AS UNSAFE STRUCTURES. WE WILL PLACARD THEM AS SUCH
WITH THE WHITE SIGN WITH THE RED X. >> CASTILLO: WITH THOSE UNSAFE STRUCTURES, I'M CURIOUS IN TERMS OF WITH THE ENFORCEMENT PIECE, I UNDERSTAND WHAT SOME OF THESE PROPERTIES, THEY ARE LARGER SCALE, I'M THINKING OF LONE STAR, NOW THERE'S NEW OWNERSHIP, IN TERMS OF KEEPING THAT PROPERTY SECURE AND KEEPING THE NEARBY COMMUNITY SAFE, BUT WITH THE OTHERS, THERE TENDS TO BE A TREND IN TERMS OF GETTING THEM INTO COMPLIANCE AND THERE'S NOT NECESSARILY, CORRECT ME IF I'M WRONG, THERE'S NOT NECESSARILY ANY ENFORCEMENT IN TERMS OF COMING INTO COMPLIANCE WITH ACTIVATING THIS PROPERTY VERSUS IT'S DEEMED UNSAFE AND THAT'S THAT, RIGHT? I KNOW COMMUNITY TYPICALLY, THEY ARE EAGER FOR SOME TYPE OF ACCOUNTABILITY AND MOVEMENT ON THE PROPERTY. I DON'T KNOW IF THAT'S A LARGER POLICY CONVERSATION OR MAYBE AN INCENTIVE CONVERSATION WITH SOME OF
THESE LARGE SCALE DANGEROUS PROPERTIES. >> FRAUSTO: YES, A SEPARATE CONVERSATION, AND WE CAN FIGURE OUT WITH THE CHAIR THAT'S SOMETHING WE CAN BRING TO THIS COMMITTEE OR A DIFFERENT COMMITTEE TO HAVE THAT BROADER DISCUSSION.
>> CASTILLO: THANK YOU, MARIA. THOSE ARE MY COMMENTS.
THANK YOU, CHIEF. >> KAUR: COUNCIL MEMBER SPEARS?
>> SPEARS: THANK YOU, CHAIR. THANK YOU FOR THE PRESENTATION.
I MAY START WITH MARIA AND MISTY. Y'ALL DID A GREAT JOB ON THE DASHBOARD. I WAS THINKING ABOUT THAT DASHBOARD AS IT BEING A TOOL F FOR US TO -- CAN YOU YIEUSE IT ON THE BACK END FOR US TO DO A DEEPER DIVE INTO THE ASSESSMENT? THIS WOULD BE THE FORWARD
FACING SIDE, RIGHT? >> VILLAGOMEZ: THIS IS PUBLIC-FACING.
IT'S AGGREGATED IN A WAY THAT MAKES IT EASIER FOR THE PUBLIC TO UNDERSTAND.
[00:40:01]
THIS IS THE TIP OF THE ICEBERG, IF YOU WILL, OF THE DATA THAT WE HAVE AVAILABLEIN THE CAD AND THE OTHER SYSTEMS PERTAINING TO FIRE. >> SPEARS: I'M THINKING AS WE DO THE NEEDS AND RISK ASSESSMENT, IF WE CAN USE THIS DASHBOARD TO SEE HOW WELL WE EXECUTE THE PLAN AND EVALUATE FROM THERE THE THINGS THAT WE IDENTIFY AS THOSE RISKS AND THE THINGS THAT WE NEED TO ADDRESS FOR OUR FIRE DEPARTMENT AND EMS. I THINK THAT -- DOES THAT SEEM LIKE SOMETHING REALISTIC WE COULD EXPECT FROM THE
DASHBOARD? ON THE BACK END? >> MY RECOMMENDATION WOULD BE TO BUILD A PRODUCT WHOSE SCOPE AND REQUIREMENTS ARE TO MEASURE THE NEEDS ASSESSMENT AND HOW WELL THAT WE'RE IMPLEMENTING THAT AND ITS OUTCOME.
IT WOULD BE A SEPARATE PRODUCT MADE FOR THAT PURPOSE, WHEREAS THIS ONE IS MADE TO CONVEY FIRE ACTIVITY TO THE PUBLIC. SO YES, WE CERTAINLY CAN MAKE
A PRODUCT TO HELP WITH THAT. >> SPEARS: I THINK I WOULD LIKE TO DO THAT.
MISTY, ARE YOU UP FOR THAT TASK? OKAY.
I'M IMPRESSED WITH IT. I THINK IT LOOKS REALLY GOOD. >> THANK YOU.
>> SPEARS: CHIEF, I HAD A FEW QUESTIONS, TOO, FOR YOU. I GUESS I WANTED TO GO TO SLIDE EIGHT. I'M LOOKING AT THE NUMBERS. DO YOU FEEL LIKE OUR POST-INTENSIVE CARE COORDINATION IS HELPING TO REDUCE THOSE 911 CALLS? IT WENT UP, THEN DOWN. DO YOU HAVE ANY ASSESSMENT OF THAT?
>> FRAUSTO: WHICH ONE IN PARTICULAR? >> SPEARS: THE PIC,
POST-INTENSIVE CARE? >> FRAUSTO: YES, AS A MATTER OF FACT, I DO.
THERE HAVE BEEN A LOT OF POSITIVE OUTCOME CASES THAT I'M FAMILIAR WITH AND I THINK IT'S, YOU KNOW, AN INITIATIVE
PROGRAMS. >> SPEARS: OKAY. I WAS GOING TO ASK YOU, TOO, ABOUT THE OPCR, OVERDOSE PREVENTION COMMUNITY RESPONSE.
IF THAT HELPS REDUCE REPEAT CALLS. I WOULD IMAGINE IT DOES.
>> FRAUSTO: YES, IT DOES. >> SPEARS: ARE WE TRACKING THAT KIND OF INFORMATION, REPEAT CALLS? REPEAT NOT CUSTOMERS. WHAT'S THE WORD?
>> FRAUSTO: WE CALL THEM HIGH USE OR HIGH UTILIZERS FOR THE 911 SYSTEM.
THE DEPARTMENT DOES TRACK THOSE INDIVIDUALS THAT CONSTANTLY CALL THE 911 SYSTEM, PRIMARILY FOR MEDICAL REASONS, AND THAT'S HOW THEY MAKE AN ASSESSMENT OF WHICH ONES WILL BE INCLUDED WITHIN THE MIH, ANY OF THE MIH PROGRAMS.
>> SPEARS: OKAY. THEN ALSO ON SLIDE EIGHT, WE SHOW THE SAN ANTONIO COMMUNITY OUTREACH AND RESILIENCE EFFORT. DO YOU FEEL IT'S MOST EFFECTIVE IN THE FIRE DEPARTMENT OR SHOULD IT FALL MORE WITH HOMELESS SERVICES TO SERVE PEOPLE LONG-TERM? INVOLVEMENT OF ALL PARTICIPANTS AS IT CURRENTLY IS DESIGNED.
>> SPEARS: SO IT FEELS OKAY TO HAVE IT UNDER YOUR PURVIEW?
>> VILLAGOMEZ: YES. >> SPEARS: I THINK YOU KNOW, I WANT TO DO EVERYTHING WE CAN TO SUPPORT OUR FIRE DEPARTMENT. I ALSO HAD A QUESTION, TOO, ABOUT OUR RESPONSE TIMES, BECAUSE WHEN I WAS LOOKING AT THE NATIONAL FIRE PROTECTION ASSOCIATION, WHAT IS THEIR RECOMMENDATION FOR RESPONSE TIME?
>> FRAUSTO: THEIR RECOMMENDATION IS ANYWHERE BETWEEN EIGHT AND NINE
MINUTES. >> SPEARS: I WAS PULLING UP LESS THAN EIGHT.
IS THERE A WORLD WHERE YOU SEE US GETTING UNDER EIGHT? >> FRAUSTO: ANYTHING'S
POSSIBLE. >> SPEARS: WITH THE RIGHT RESOURCES, THAT'S RIGHT.
>> FRAUSTO: I THINK IT REALLY IS JUST A MATTER OF FINE-TUNING THE SYSTEM.
>> SPEARS: I THINK A HOLISTIC APPROACH IS SMART, TO COUNCIL MEMBER CASTILLO'S POINT, WE HAVE TO BE REALLY LOOKING AT WHAT'S HAPPENING IN EACH DISTRICT, COMMUNICATING TO OUR RESIDENTS WHEN WE IDENTIFY THINGS THAT ARE PREVALENT IN YOUR DISTRICT THAT WE CAN PREVENT OR SPEAK TO OR ENCOURAGE OR REDIRECT, MAYBE, AND SO I WANT TO SEE THAT KIND OF DATA MOVING FORWARD AND ALSO DURING OUR RISK ASSESSMENT AS WELL.
JUST SEEING WHAT'S CAUSING THAT. ALSO, DURING THIS RISK ASSESSMENT, ARE WE GOING TO BE LOOKING TO ADD OUR AS SETS, OUR CONDITION, HOW IT'S IMPACTING RESPONSE TIMES OR EVEN THE FIREFIGHTERS AS THEY ARE TRYING TO JUST DO THEIR JOB, WE'RE GOING TO BE LOOKING AT THAT PLUS, YOU KNOW, FIREFIGHTERS HAVE A
[00:45:04]
HARD JOB AND EMS HAS A HARD JOB, TOO. I WANT TO MAKE SURE WE'RE ASSESSING THEIR MORALE AND CIRCADIAN RHYTHMS ARE A REAL THING FOR Y'ALL.I WANT TO MAKE SURE THOSE ARE PART OF THE ASSESSMENT, TOO. >> VILLAGOMEZ: THE ASSESSMENT IS GOING TO BE LOOKING AT A STAFFING NEEDS OF THE DEPARTMENT, LOOKING AT DIFFERENT MODELS THAT ARE AVAILABLE ACROSS THE COUNTRY. IT WOULD ALSO BE LOOKING AT THE ASSETS THAT WE HAVE AND THAT INCLUDES EQUIPMENT, OUR VEHICLES, AND FINALLY, OUR FIRE STATIONS AND OTHER FACILITIES THAT ARE OWNED BY THE FIRE DEPARTMENT.
WE HOPE TO HAVE SOME OF THE RECOMMENDATIONS RELATED TO STAFFING HOPEFULLY IN THE JULY TIME FRAME, IN TIME FOR POTENTIAL RECOMMENDATION AS PART OF THE BUDGET PROCESS.
WE'LL SEE ONCE THE CONTRACT IS AWARDED, THE FACILITIES ASSESSMENT WE ANTICIPATE THAT'S GOING TO TAKE LONGER BECAUSE WE HAVE 54 FIRE STATIONS PLUS TRAINING ACADEMY, ET CETERA. SO LIKELY THAT THAT MAY NOT BE COMPLETED IN TIME FOR A BOND PROGRAM, DEPENDING ON WHEN THE COUNCIL DECIDES TO HAVE THAT BOND PROGRAM.
JUST WANTED TO PROVIDE THAT PRELIMINARY TIMELINE. >> SPEARS: I THINK THAT'S GOOD. OKAY. I JUST, YOU KNOW, WE'VE GOT TO BACK Y'ALL UP IN EVERYTHING THAT YOU NEED. SO YOU'LL HAVE THE FULL SUPPORT OF DISTRICT 9 FOR SURE. I ALSO WANTED TO POINT OUT WE HAVE THE BEST EMS ACROSS THE NATION. THAT'S WHY THEY'RE MORE HIGHLY TRAINED THAN OTHER EMERGENCY SERVICE PROVIDERS AND THEY GET THERE VERY QUICKLY AND SAVE A LOT OF LIVES. WE'RE VERY GRATEFUL FOR THAT.
ONE MORE THING. ARE WE BRINGING IN, I MEAN, Y'ALL HAVE A LOT OF MENTAL
HEALTH CALLS, RIGHT? >> FRAUSTO: WE DO. YES.
I CAN GET YOU SOME DATA ON THAT IF YOU'D LIKE. >> SPEARS: YEAH.
THAT WOULD BE GREAT. AND HOW WE CAN MEET THOSE NEEDS, TOO.
BECAUSE TO WHAT COUNCIL MEMBER CASTILLO IS TALKING ABOUT, TOO, HOW WE ARE WORKING WITH THE OTHER ENTITIES THAT WE HAVE ACCESS TO, TO BETTER SERVE THE FIREFIGHTERS, AS YOU'RE ACTIVELY WORKING THOSE CALLS, LIKE HOW TO BE SUPPORTIVE IN THAT SPACE, MAYBE IN OTHER WAYS WHERE WE HADN'T THOUGHT ABOUT BEFORE.
THIS IS REALLY GOOD. THANK YOU FOR ALL YOUR TIME AND EFFORT ON THIS.
>> FRAUSTO: THANK YOU. >> KAUR: THANK YOU SO MUCH. I WILL JUST SAY THANK YOU FOR PROVIDING US THIS DETAILED PRESENTATION. I THINK IT'S REALLY HELPFUL TO BE ABLE TO SEE THE NUMBERS BECAUSE THEN WE'RE ABLE TO BETTER UNDERSTAND WHERE ISSUES ARE MOST PREVALENT TO ENSURE THAT WHEN WE DO THINGS LIKE THE FIRE NEEDS ASSESSMENT, THE RESPONSE THAT WE GET BACK ADDRESSES WHERE THOSE NEEDS ARE THE HIGHEST.
RIGHT? SO BACK TO THE COMMENT I WAS MAKING EARLIER ON SLIDE 16, KNOWING THAT STRUCTURE FIRES ARE HIGHER IN CERTAIN AREAS, ARE THOSE FIRE DEPARTMENTS STAFFED UP AT THE RIGHT SPACE, IS THERE A NEED FOR MORE DEPARTMENTS IN THAT AREA OR MORE STAFF IN THAT AREA TO HELP ADDRESS. SO THOSE ARE SOME OF THE THINGS I THINK ABOUT THAT IF WE CONTINUE TO EQUITABLY OR SORRY, IF WE CONTINUE TO EQUALLY FUND ALL ACROSS THE CITY, WE'RE NEVER GOING TO REALLY ADDRESS THE AREAS THAT HAVE THE MOST NEED. AND FROM THE DATA EARLIER, WHERE YOU WERE SHOWING HEY, TIMES WE'RE GETTING MORE CALLS AND DEMAND IS INCREASING, WE'RE STILL REMAINING SOLID, I THINK THAT'S GREAT AND THAT'S A WONDERFUL HIGHLIGHT ON WHAT YOU ALL ARE DOING BUT ALSO, WHERE ARE THOSE AREAS WHERE WE CAN REDUCE SOME OF THAT STRESS OFF THE DEPARTMENT SO THAT THEY CAN GET A FULL NIGHT'S REST AND DON'T HAVE TO GET CALLED AT 3:00 IN THE MORNING. WHAT ARE THOSE THINGS THAT WE CAN DO TO SUPPORT THAT, TO KEEP THEM MENTALLY AND YOU KNOW, WILLING AND READY TO DO THE WORK WHICH I KNOW THEY ALL ARE, BUT JUST AS MUCH SUPPORT AS WE CAN PROVIDE.
JUST A COUPLE OF QUESTIONS THAT I HAD. FROM THE FIRE ALARM QUESTION, THE FIRE ALARM STAT, I WAS EXPECTING THAT TO GO DOWN BECAUSE OF THE NEW POLICY THAT WE IMPLEMENTED ON INCREASING THE FINES FOR NOT FAKE FIRE ALARMS OR HOW DO
YOU CALL THAT? >> FRAUSTO: FALSE ALARMS. >> KAUR: FALSE ALARMS. I WAS EXPECTING THAT TO GO DOWN BUT IT DOESN'T SEEM LIKE IT IS, VERY MUCH.
HAVE YOU GUYS -- >> FRAUSTO: IT WILL PROBABLY TAKE SOME TIME FOR US TO SEE THE IMPACT OF THAT INITIATIVE. WE'RE ALSO LOOKING AT VARIOUS WAYS THAT WE CAN, YOU KNOW, BETTER MANAGE THE COMPLIANCE PIECE, BECAUSE OFTENTIMES
[00:50:01]
IT'S SYSTEM ISSUES THAT THEY'RE HAVING. SO WE NEED TO RAISE AWARENESS OF THAT AND IMPROVE THE COMMUNICATION BETWEEN PROPERTY OWNERS AND THE FIREDEPARTMENT. >> KAUR: OKAY. ON SLIDE FOUR, YOU NOTICED THAT WHILE SICK PERSON IS THE HIGHEST, OUR DISTRICTS AREN'T EQUALLY USING THE FIRE DEPARTMENT, RIGHT? DISTRICTS 1, 2, 5 AS WE HAVE SEEN THE TREND FOR TODAY, ARE MORE LIKELY TO CALL FOR A SICK PERSON AND I WONDER IF THAT IS CORRELATED TO WHAT COUNCIL MEMBER CASTILLO WAS SAYING IS OUR UNINSURED RATES, OR WHAT ELSE THAT IS CONTRIBUTING TO. BECAUSE IF YOU LOOK AT OUR DISTRICT DEMOGRAPHICS, OUR SENIOR POPULATION IS ACTUALLY REALLY SIMILAR. MY OFFICE WAS STRUCK THAT WE DON'T HAVE THE HIGHEST SENIOR POPULATION BECAUSE OF THE CONSTITUENT SERVICE CALLS THAT WE GET, BUT I JUST WONDER WHAT ELSE IS -- MARIA, I WANTED TO THANK YOU FOR YOUR PRESENTATION, I DON'T KNOW IF THERE'S A WAY TO OVERLAY UNINSURED RATES OVER OUR CALLS TO SEE WHAT THAT CORRELATION WOULD BE. IF YOU WANT TO SAY ANYTHING
TO THAT? >> VILLAGOMEZ: WE CAN CERTAINLY LOOK AT THE DIFFERENT INSURANCE DATA THAT WE HAVE AVAILABLE FOR THE CITY AND WHAT IS GEOGRAPHICALLY SLICED AND SO I CAN'T GIVE YOU AN EXACT ANSWER BECAUSE I WOULD HAVE
TO SEE WHAT THAT INSURANCE DATA LOOKS LIKE. >> KAUR: WE CAN TALK OFFLINE.
WHAT I'M THINKING ABOUT IS EMS CALLS OVERLAID LIKE METRO HEALTH SUPPORTS THAT ARE BEING PROVIDED AND UNINSURED RATES TO SEE IF THOSE CORRELATE IN SOME KIND OF WAY. AGAIN, I JUST THINK THERE ARE SO MANY -- ARE WE PROVIDING ENOUGH SUPPORTS FOR METRO HEALTH IN THE AREAS THAT WE SEE THE MAJORITY OF THESE CALLS AND IS THERE ANYTHING WE CAN DO ADDITIONALLY TO HELP THOSE STATIONS? BECAUSE EVERYONE KNOWS THAT YOU GET ASSIGNED A CERTAIN STATION, YOU'RE LIKE I'M AT THAT STATION TODAY, IT'S GOING TO BE A BUSY DAY. SO HOW DO WE CREATE SOME MORE LEVELS SO THAT IT'S NOT, SO SOME STATIONS AREN'T FEELING THE TRUE 24-HOUR SHIFTS WHILE OTHERS ARE A LITTLE BIT, YOU KNOW WHAT THEY SAY, EASIER TO WORK AT.
>> VILLAGOMEZ: SURE. ONE THING YOU REQUESTED, CHAIR, WE HAD TOO MANY SLIDES AT THIS POINT BUT WE'LL DO IT IN A FOLLOW-UP MEMO, YOU HAD REQUESTED THE NUMBER OF CALLS OR INCIDENTS BY FIRE STATION. WE CAN DO THAT AS WELL SO YOU CAN SEE THIS IS JUST BY COUNCIL DISTRICT, HOW THEY SPREAD OUT BY THE DIFFERENT STATIONS OR DIFFERENT UNITS.
>> KAUR: AWESOME. THANK YOU. THANK YOU FOR THE PRESENTATION. I'M EXCITED TO BE ABLE TO USE THE DASHBOARD.
MARIA, DO YOU HAVE A MEDIA KIT FOR THAT DASHBOARD SO WE CAN PUSH IT OUT?
>> VILLAGOMEZ: WE'RE COLLABORATING WITH FIRE PIO. THERE WILL BE NEWS COVERAGE
AND WE WILL DO A PRESS RELEASE. >> KAUR: COUNCIL MEMBER MCKEE-RODRIGUEZ? MORE, THANKS FOR THE NCE - PRESENTATION.
WHILE WE'RE ON THE SLIDE, GOAL THAT WE WOULD BE ABLE TO IDEALLY MAKE SOME PRETTY FAST, I KNOW IT WAS ALWAYS GOING TO TAKE A LITTLE BIT OF TIME AND MAYBE THE BOND WAS PUSHING IT OR A BUDGET CYCLE WAS PUSHING IT, BUT MY HOPE IS THAT THEY LOOK AT DATA LIKE THIS, AND THEN WE RECOGNIZE IT'S GREAT TO HAVE DATA AND GREAT TO HAVE NUMBERS AND DASHBOARDS AND WHATNOT AND TO SEE IT, TO ACTUALLY DO SOMETHING ABOUT THAT, SO YOU KNOW, HOW DO WE USE THIS DATA AND HOW DO WE USE THE NEEDS ASSESSMENT TO INFORM ANY OF ACQUISITIONS OR PURCHASES OF EQUIPMENT, HOW DO WE PREPARE FOR NEW FIRE STATIONS, WHAT DOES THAT LOOK LIKE AND IS IT THAT DISTRICTS 1, 2 AND 5 ARE -- LIKE WHAT DOES THIS INFORMATION TELL US ABOUT THAT. I THINK THAT'S -- I WISH WE COULD GET A LITTLE BIT MORE BUT I JUST WANT TO KNOW HOW WILL, BECAUSE I DON'T KNOW THAT I GOT A SUFFICIENT ANSWER FOR THIS, I WANT TO KNOW HOW IS THIS DATA GOING TO INFORM THE '27 BUDGET?
>> VILLAGOMEZ: SURE. I'M GOING TO ANSWER THE BOND PROGRAM FIRST.
WHAT I'M THINKING IS WHAT WE CAN DO IS WHERE THE CONSULTANT IS, WE CAN ASK THEM TO PRIORITIZE THE GROWTH VERSUS THE ASSESSMENT OF THE EXISTING FACILITIES.
I ANTICIPATE THAT THE RECOMMENDATIONS ARE GOING TO BE TWO-FOLD.
THERE ARE FIRE STATIONS THAT NEED TO BE REPLACED AND WE KNOW WHAT THOSE ARE NOW.
SO WE COULD MAKE THOSE RECOMMENDATIONS AS PART OF THE '27 BOND PROGRAM.
WE COULD ALSO ASK THE CONSULTANT TO GIVE US SOME PRELIMINARY ASSESSMENT OF WHERE WE NEED NEW FIRE STATIONS IN OUR SYSTEM, WHERE THE COUNCIL CAN PRIORITIZE
[00:55:04]
REPLACEMENT OVER NEW ONES OR HAVE THAT DISCUSSION, PERHAPS.FOR PURPOSES OF THE '27 BOND PROGRAM -- I'M SORRY, THE '27 BUDGET PROCESS, I ANTICIPATE THAT WE WOULD HAVE SOME RECOMMENDATIONS IN TERMS OF STAFFING, MAYBE TECHNOLOGY.
THEY MAY BE PRELIMINARY, AGAIN, BUT AGAIN, SOME OF THOSE PLANS WILL BE, I THINK WE LANDED ON 15 YEARS TO IMPLEMENT SOME OF THE RECOMMENDATIONS BUT I UNDERSTAND YOUR POINT, COUNCILMAN. AS WE GO THROUGH THAT PROCESS WE WILL BE SURE TO PRIORITIZE TO ADDRESS PERHAPS SHORT-TERM NEEDS IN THE IMMEDIATE FUTURE
WHICH IS THE '27 BUDGET AND BOND PROGRAM. >> MCKEE-RODRIGUEZ: I APPRECIATE THAT. IS THERE ANY WAY TO BEGIN COLLECTING ANY FEEDBACK THROUGH ENGAGEMENT WITH THE FIREFIGHTERS THEMSELVES AND MAYBE THE UNION? BECAUSE YES, I WOULD WANT THEM TO START LOOKING IMMEDIATELY AT WHERE WOULD NEW FIRE STATIONS NEED TO GO, BUT I DO THINK IT'S IMPORTANT THAT WE GET ANY DATA THAT WE CAN AS IT RELATES TO THE EXISTING STATIONS. I WOULDN'T WANT FOLK TO FEEL LIKE WE'RE ENTIRELY NEGATING OR DELAYING THAT. IF THERE'S ANY BASELINE INFORMATION THAT WE COULD GET FROM THOSE ON THE GROUND, I THINK THAT WOULD BE HELPFUL
AS WELL. >> VILLAGOMEZ: SURE. WOE WE HAVE THAT DATA ALREADY BECAUSE WE HAD IDENTIFIED THE FACILITIES THAT NEEDED TO BE ADDRESSED. WE INCLUDED THEM ALL IN THE '22 BOND PROGRAM.
WE ACTUALLY ADDED REPLACEMENT AS PART OF THE BUDGET PROCESS.
SO WE HAVE A TOTAL OF FIVE REPLACEMENTS RIGHT NOW THAT ARE HAPPENING BUT WE HAVE IDENTIFIED A LIST OF FACILITIES THAT WE COULD RECOMMEND FOR PURPOSES OF THE '27 BOND PROGRAM SO WE DON'T HAVE TO WAIT, IF THE COUNCIL CHOOSES TO DO THAT.
WE'RE PREPARED TO MAKE RECOMMENDATIONS ON THE NEXT GROUP OF FIRE STATIONS.
>> MCKEE-RODRIGUEZ: THAT'S GOOD NEWS. THANK YOU ALL AGAIN.
>> KAUR: THANK YOU SO MUCH. ALRIGHT. OUR NEXT ITEM ON THE AGENDA IS BRIEFING AND POSSIBLE ACTION ON THE CRYPTOCURRENCY KIOSK.
WE HAVE CHIEF SALAZAR HERE. WE JUST GOT THE MAJORITY OF THIS PRESENTATION AT THE LAST A SESSION SO I'M SURE WE CAN BREEZE THROUGH THE BEGINNING SLIDES AND GET THROUGH THE
ORDINANCE RECOMMENDATION. >> THANK YOU, CHAIR. MEMBERS OF THE PUBLIC SAFETY COMMITTEE. WE ARE GOING TO SPEED-WALK THROUGH THIS PRESENTATION.
BEFORE I BEGIN, I WANT TO ACKNOWLEDGE BEXAR COUNTY SHERIFF JAVIER SALAZAR IS PRESENT AS WELL AS OUR FRIENDS AT AARP, LISA RODRIGUEZ AND ISAAC CARERA.
AS WE TALK ABOUT THIS PRESENTATION, I DO WANT TO GIVE A SHOUT-OUT TO TEAM COSA, DHS, CITY ATTORNEY'S OFFICE, AND DSD HAVE BEEN PARTNERS IN THIS THING THROUGHOUT THIS PROCESS. WE'RE LOOKING FORWARD TO PRESENTING TODAY.
AGAIN, WE WILL TALK ABOUT THE BACKGROUND AND GET TO OUR RECOMMENDATIONS.
ON APRIL 2ND WE PRESENTED A LIST OF RECOMMENDATIONS TO THE FULL COUNCIL.
AND THEY INCLUDED THE LEGISLATIVE STRATEGIES WHICH WE WILL TALK ABOUT, THE PUBLIC AWARENESS CAMPAIGN, ENFORCEMENT STRATEGIES AND THE DRAFT CITY ORDINANCE WHICH WE WILL MAKE AVAILABLE TO YOU A LITTLE BIT LATER, IF NOT TODAY, TOMORROW.
JUST A QUICK UPDATE ON THE RECORDS. WHEN WE PRESENTED PREVIOUSLY, WE HAD 625 REPORTS. THE LAST TIME IN THE ROUGHLY TWO MONTHS SINCE WE PULLED THE DATA, THAT IS UP TO 660 REPORTS. WE HAVE HAD 35 ADDITIONAL REPORTS WITHIN THE LAST TWO MONTHS. THE DEMOGRAPHICS AND SOME OF THE LOSSES, THAT AGAIN, WE WILL KEEP TALKING ABOUT THIS BECAUSE IT'S REALLY IMPORTANT, IT COMES AS NO SURPRISE TO ANY OF YOU, ALMOST 38% OF THE VICTIMS WERE AGE 66 AND ABOVE. 88% OF THE CASES REPORTED WERE WITHIN THE FINANCIAL LOSS RANGE OF LESS THAN $50,000 SO WE ARE TALKING ABOUT A SIGNIFICANT NUMBER OF LOSSES AND WE'VE HAD FOUR CASES OVER $1 MILLION WHICH INVOLVED INVESTMENT SCAMS. THAT TRACKS WITH THE NATIONAL DATA THAT THE FBI IS ALSO TRACKING IN REGARDS TO THE TYPE OF FRAUD AND PEOPLE THAT ARE MOST IMPACTED. WHAT WE HAVE ALREADY DONE, WE MET WITH ALL OF OUR STAKEHOLDERS, EVERYBODY THAT IDENTIFIED EARLIER.
WE ARE TALKING ABOUT WHAT OUR ENGAGEMENT AND AWARENESS STRATEGIES WOULD LOOK LIKE, WE ARE CONDUCTING SOME TRAINING THAT STARTED TODAY THAT I WILL TELL YOU ABOUT LATER, AND WE HAVE GOT SECRET SERVICE THAT HAS COME TO HEADQUARTERS AND THEY ARE THERE NOW DOING TRAINING WITH SAPD, BEXAR COUNTY SHERIFF, FBI AND A NUMBER OF OUR LAW ENFORCEMENT PARTNERS WITHIN THE SURROUNDING AREAS AND WITH THE HELP OF THE CITY ATTORNEY, DEVELOPED A DRAFT CITY ORDINANCE TO ADDRESS THIS FOR COUNCIL CONSIDERATION. WE TALKED ABOUT THIS BEFORE. 193 AREAS WERE IDENTIFIED.
OUR TEAM WITH THE SECRET SERVICE AND OUR TASK FORCE OFFICERS WITH SAPD HAVE BEEN
[01:00:03]
TO EVERY ONE OF THOSE LOCATIONS. THE OVERWHELMING MAJORITY WITH THE EXCEPTION OF A HANDFUL OF THEM AGREED TO PUT OF THOSE SIGNS ALREADY PRIOR TO THE IMPLEMENTATION OF THE ORDINANCE. WE WILL TALK ABOUT WHY THAT'S IMPORTANT LATER. LET'S TALK ABOUT OUR LEGISLATIVE AGENDA.WE ARE WORKING WITH GPA TO MAP OUT A STRATEGY THAT WILL BE MOST EFFECTIVE FOR US.
WHAT WE WOULD PROPOSE AS A LEGISLATIVE PRIORITY FOR US, AS SAPD, WOULD BE TO MAKE CRYPTOCURRENCY AS A CONSUMER PROTECTION. THAT WOULD REQUIRE THAT THE KIOSK HAVE THE ELECTRONIC MESSAGING ON THE SCREEN, TALKING ABOUT THE POTENTIAL FOR FRAUD. WE WOULD LIKE TO PROPOSE LIMITING TRANSACTION AMOUNTS FOR FIRST-TIME USERS AND PUTTING 14-DAY TRANSACTION HOLDS FOR FIRST-TIME USERS.
THIS WILL ALLOW THE BANKS AND FAMILY MEMBERS TO POSSIBLY RECOVER THIS MONEY IF THE PREVENTION EFFORTS FAIL UP FRONT. ACCORDING TO MY FRIENDS AT AARP, THERE ARE 30 STATES THAT HAVE INTRODUCED BILLS RELATED TO CRYPTO.
20 OF THOSE STATES HAVE PASSED LAWS ALONG THE LINES OF WHAT WE'RE TALKING ABOUT HERE. SO IT CAN BE DONE. TALKING ABOUT OUR PLAN TIME LINE WITH SAPD AND S & E DEVELOPED THIS TOGETHER. THIS IS A COORDINATED STEP BY STEP PLAN TO LAUNCH, EXPAND AND MEASURE A CITY-WIDE TO INCLUDE THE COUNTY SCAM AWARENESS CAMPAIGN. THAT HAS BEGUN NOW, WITH A STRUCTURED PHASED ROLL-OUT THAT'S GOING TO INCLUDE MESSAGE DEVELOPMENT, TO THE LAUNCH, COMMUNITY ENGAGEMENT AND FINALLY, WE ARE GOING TO EVALUATE AND SEE HOW SUCCESSFUL WE ARE BEING.
SO WE'RE GOING TO TRY TO COMBINE THE DIGITAL OUTREACH THAT ON THE GROUND ENGAGEMENT THAT I WILL TALK ABOUT IN THE NEXT SLIDE AND MEDIA EFFORTS TO REALLY MAXIMIZE THE REACH THAT WE HAVE AND AGAIN, WE WILL BE TARGETING OUR MOST IMPACTED GROUPS WHICH IS OUR SENIORS. WE ARE ALSO GOING TO BE LOOKING AT THE BUSINESS COMMUNITY AND THE BROADER COMMUNITY FOLKS THAT NO SENIORS THAT CAN ALSO BE REPORTING AGENTS FOR US AS WELL. THIS IS SOMETHING THAT WE ARE WORKING WITH DHS ON. ANOTHER COORDINATED PARTNER-DRIVEN EFFORT TO PROTECT OUR OLDER ADULTS THROUGH EDUCATION OUTREACH AND EARLY INTERVENTION, AND THIS COORDINATED OUTREACH AND RESOURCE WILL INCLUDE A SENIOR FOCUS GUIDE THAT DHS IS CURRENTLY WORKING ON, ONGOING EDUCATION AT OUR SENIOR CENTERS, AND WE ARE GOING TO BE DOING TARGETED PREVENTION AND EARLY INTERVENTION.
THAT IS OUR FOCUS, ENSURING THAT THE SENIORS AND THOSE WHO SUPPORT THEM HAVE THE TOOLS TO RECOGNIZE AND REPORT THESE SCAMS. I THINK THIS IS A BIG ONE FOR US, IS THAT COLLABORATION THAT IS SO IMPORTANT BETWEEN AGENCIES, WHETHER THAT'S THE POLICE AND SHERIFF'S OFFICE, WITH OUR FEDERAL PARTNERS AND THAT TRAINING WE'RE DOING TODAY IS REALLY GIVING US THAT CYBER-READINESS TO UNDERSTAND HOW MUCH THE COMPLEXITY OF THIS CRIME AND HOW MUCH THESE THINGS HAVE CHANGED AND ALLOWING US TO REALLY LEARN EXACTLY WHAT THOSE ISSUES ARE, HOW TO WALK A SEARCH WARRANT OR HOW TO GET A SEARCH WARRANT, TO IDENTIFY THE PERPETRATORS WHEN PREVENTION EFFORTS FAIL.
THE OTHER BIG PIECE OF THAT IS WE ARE REALLY GOING TO BE HONING IN ON SHARING DATA TO IDENTIFY TRENDS, NOT JUST FOR REPEAT OFFENDERS BUT REPEAT VICTIMS AND HOT SPOT LOCATIONS. IF WE CAN START NARROWING THOSE DOWN, WE CAN PREDICT WHERE THAT MIGHT HAPPEN NEXT AND WE CAN DO SOMETHING ABOUT IT.
I WILL SPEND A LITTLE TIME ON THIS. THIS IS THE DRAFT CITY ORDINANCE. THE ORDINANCE WILL REQUIRE THE SIGNAGE THAT IS DEVELOPED AND ISSUED BY SAPD. THIS IS GOING TO BE THE ADA-COMPLIANT SIGNAGE THAT'S DESIGNED FOR ACCESSIBILITY FOR THOSE FOLKS IN OUR COMMUNITY THAT HAVE ANY VISUAL IMPAIRMENT OR OTHER KIND OF DISABILITIES THAT WOULD PREVENT THEM FROM SEEING THAT. IT'S THE HIGH CONTRAST COLORS AND SIMPLE FONTS.
THE LOCATIONS WITH THE KIOSK WILL BE REQUIRED TO POST THIS SIGN AT ALL OF THE KIOSKS TO BE COMPLIANT WITH THE ORDINANCE. WE WILL TALK ABOUT THE ADMINISTRATIVE ENFORCEMENT APPROACH. THAT WILL BE BEST HANDLED BY CODE ENFORCEMENT, NOT SAPD. I WILL TELL YOU CITATIONS FROM CODE CAN BE ISSUED TO THE OWNER OR THE MANAGER, NOT THE FRONT LINE EMPLOYEE LIKE THE STORE CLERK.
IF THE RESPONSIBLE PARTY IS NOT ON SITE, CODE CAN MAKE SURE THE CITATION IS MAILED USING VERIFIED PROPERTY OWNERSHIP RECORDS. EACH CITATION WILL INCLUDE A SCHEDULED ADMINISTRATIVE HEARING THAT WILL BE PROCESSED THROUGH THE ADMINISTRATIVE COURT. WE BELIEVE THIS ADMINISTRATIVE ENFORCEMENT APPROACH WILL BE THE BETTER MODEL FOR US, BECAUSE IT WILL TARGET THE INDIVIDUALS THAT HAVE THE AUTHORITY TO FIX THE ISSUE, WHICH WILL IMPROVE COMPLIANCE.
IT WILL AVOID PENALIZING CLERKS WHO HAVE NO CONTROL OVER STORE OPERATIONS OR SIGNAGE, AND IT'S THE MOST EFFICIENT AND PRACTICAL WAY FOR ACHIEVING CITY-WIDE COMPLIANCE. TO US, THIS IS THE BEST APPROACH TO PREVENT SITUATIONS WHERE A CLERK COULD FACES CALCULATING CONSEQUENCES LIKE A WARRANT OR A FINE FOR SOMETHING THAT IS OUTSIDE OF THEIR CONTROL. IF YOU CAN TAKE A LOOK, THAT
[01:05:02]
IS THE SIGN IN ENGLISH. AND THAT IS THE SIGN IN SPANISH.IT'S GOT BOTH OF THE CITY AND COUNTY POLICE LOGO ON THERE. WE ARE ENCOURAGING FOLKS TO CALL 911. WE WILL TALK ABOUT THAT HERE NEXT.
THE PURPOSE OF THIS DRAFT ORDINANCE, I THINK WE HAVE TWO GOALS.
THE FIRST ONE IS GOING TO BE THE PUBLIC SAFETY RESPONSE. THAT'S GOING TO BE SAPD.
THAT SIGN DIRECTING FOLKS TO CALL 911 WILL ALLOW OFFICERS TO RESPOND AND INTERVENE HOPEFULLY BEFORE THE MONEY IS SENT. OFFICERS ON ARRIVAL WILL DOCUMENT THE INCIDENT, GATHER THE KEY DETAILS AND START THE INVESTIGATION TO TRY TO HOLD THE PERPETRATORS ACCOUNTABLE. ON THE OTHER SIDE OF THAT ORDINANCE, THE OTHER PURPOSE OF IT WILL BE THE COMPLIANCE AND ACCOUNTABILITY THAT CODE ENFORCEMENT WILL ENSURE THAT ALL SIGNAGE IS POSTED AND MAINTAINED AT ALL KIOSKS, AND THEY WILL ISSUE CITATIONS WHEN IT'S NECESSARY. THIS TWO' -PART APPROACH WILL COMBINE IMMEDIATE INTERVENTION WITH LONG-TERM COMPLIANCE WHILE ENSURING THE ORDINANCE IS APPLIED IN THE MOST EFFECTIVE WAY. ALRIGHT. CHAIR, HOW DO WE MEASURE SUCCESS? THAT'S THE THING. THIS IS GOING TO TRACK WHETHER THE ORDINANCE HERE IS ACTUALLY CHANGING BEHAVIOR AND REDUCING HARM.
WE WILL START WITH THE REPORTING. I THINK THAT AN INCREASE IN REPORTED SCAMS IS GOING TO BE EXPECTED, ESPECIALLY EARLY ON, AND THAT'S GOING TO TELL US THAT PEOPLE ARE SEEING THE MESSAGING AND TAKING THE ACTION BY CALLING 911.
MORE REPORTING MEANS MORE OPPORTUNITIES TO INTERVENE AND INVESTIGATE, WHICH IS A POSITIVE SIGNAL UP FRONT. WHEN WE TALK ABOUT COMMUNITY ENGAGEMENT, WE WILL MEASURE HOW WELL THE MESSAGE IS GETTING OUT THROUGH SOCIAL MEDIA AND OUTREACH EVENTS WITH OUR PARTNERS IN DHS AND SAAFE. THAT GROWTH AND ENGAGEMENT WILL TELL US THE INFORMATION IS RESONATING AND REACHING THE RIGHT AUDIENCE, ESPECIALLY THOSE AT RISK. THEN LASTLY, THE REDUCTION IN FINANCIAL LOSSES.
THAT IS OUR LONG-TERM GOAL IS TO DROP THE TOTAL LOSSES FROM THESE CRYPTO SCAMS SO WE WILL COMPARE THE PRE AND POST-CAMPAIGN DATA TO SHOW WHETHER THE ORDINANCE AND OUTREACH IS PREVENTING PEOPLE FROM LOSING MONEY. THAT CONCLUDES MY PRESENTATION. WE WOULD REQUEST THE PUBLIC SAFETY COMMITTEE MOVE FORWARD THE DRAFT ORDINANCE TO AN A SESSION IN MAY. I'M AVAILABLE FOR ANY
QUESTIONS IF YOU HAVE ANY. WILL THANK YOU. >> KAUR: THANK YOU SO MUCH, CHIEF. I WANTED TO GIVE YOU A MOMENT IF YOU WOULD LIKE TO SHARE ANYTHING? YOU DON'T HAVE TO. JUST GIVING YOU --
>> I JUST REALLY APPRECIATE THE ATTENTION THAT'S BEEN GIVEN TO THIS EFFORT.
SINCE WE BROUGHT IT TO EVERYONE'S ATTENTION, EVERYONE HAS BEEN DOING GREAT WORKING TOGETHER. AS WE SPEAK, AS CHIEF MENTIONED, SECRETE SE SERVICE I HOSTING THE TRAINING. WE LOOK FORWARD TO THE C COLLABORATION.
>> KAUR: AARP, TO YOU GUYS HAVE ANYTHING TO ADD? >> ABSOLUTELY.
THANK YOU. THANK YOU TO OUR PARTNERS AT SAPD AND THE SHERIFF'S DEPARTMENT. ON BEHALF OF OUR 200,000 MEMBERS IN BEXAR COUNTY AND 155,000 HERE IN SAN ANTONIO, WE CAN CERTAINLY HELP WITH THE COMMUNITY OUTREACH COMPONENT. BUT WE DO KNOW THAT OUR 60-PLUSSERS ARE DEFINITELY BEING TARGETED, PARTICULARLY FOR THE KIOSK, CRYPTO KIOSK SCAM.
I JUST WANT TO SAY THAT I COMMEND ALL OF Y'ALL FOR YOUR ACTIVISM AND ALSO FOR CONSIDERING OLDER ADULTS. AS EVERYBODY'S AWARE, I HEARD FIRE SPEAK A LITTLE ABOUT IT, SAN ANTONIO, A THIRD OF SAN ANTONIANS ARE 50-PLUS SO THAT'S OVER 500,000 CITIZENS.
SO WE HERE AT AARP POSITION OURSELVES TO BE A TRUSTED SOURCE FOR OLDER AMERICANS, SO ANYTHING WE CAN DO TO BE HELPFUL. WE KNOW THERE'S TREMENDOUS LOSS NATIONALLY, JUST IN 2025, $333 MILLION WERE LOST. AGAIN, THOSE ARE JUST CASES THAT WE KNOW OF. IN ADDITION TO THAT, AARP HAS A NATIONAL PROGRAM, THE FRAUD WATCH NETWORK. THROUGH THE FRAUD WATCH NET NETWORK, IT'S EXTREMELY SOPHISTICATED, WE MAKE THAT AVAILABLE TO EVERY CITIZEN HERE IN SAN ANTONIO AND WOULD LOVE TO SHARE THOSE RESOURCES.
AGAIN, IT IS SOPHISTICATED, WE CAN MAP WHAT KIND OF SCAMS ARE GOING ON HERE LOCALLY WITH THE HELP OF OUR PARTNERS. THANK YOU AGAIN.
THANK YOU FOR GIVING US AN OPPORTUNITY. >> KAUR: ABSOLUTELY.
THANK YOU SO MUCH FOR THOSE WORDS. I KNOW MY COUNCIL COLLEAGUES BROUGHT THIS SO CAN SOMEONE OFFER A MOTION SO WE CAN START DISCUSSION?
>> MOTION MADE. >> SECOND. >> KAUR: WE HAVE A MOTION AND SECOND. LET'S START DISCUSSION. COUNCIL MEMBER WHYTE?
COUNCIL MEMBER CASTILLO? >> CASTILLO: THANK YOU, CHAIR.
THANK YOU FOR Y'ALL'S COLLABORATION ON THIS INITIATIVE.
OF COURSE, I WOULD BE REMISS IF I DIDN'T HIGHLIGHT SHERIFF SALAZAR'S LEADERSHIP IN
[01:10:02]
BRINGING THIS TO COUNCIL'S ATTENTION IN TERMS OF WHAT A SOLUTION CAN LOOK LIKE.WHAT STOOD OUT TO ME IN THE DOCUMENTS YOU SUBMITTED IS WHEN A SIMILAR ORDINANCE WAS PASSED IN THE CITY OF OMAHA, THE SHERIFF'S OFFICE REPORTED AN 80% REDUCTION IN FINANCIAL LOSSES FROM CRYPTOCURRENCY WHICH IS A HUGE IMPACT AND I'M HOPEFUL THAT WITH THIS INITIATIVE ALONGSIDE THE LEGISLATIVE RECOMMENDATIONS, THAT WE WILL ALSO SEE THAT IMPACT HERE AS WELL. BUT I JUST WANTED TO ALSO HIGHLIGHT THE CITY STAFF AND THEIR COLLABORATION, DEMONSTRATING WHAT STAFF HAS BEEN DOING AND SAP HAVE BEEN DOING IN TERMS OF THESE FRAUDULENT CASES BUT ALSO JUST WITH THIS RECOMMENDATION. I'M COMFORTABLE WHAT Y'ALL PROPOSED AS A SOLUTION.
I APPRECIATE THE EMPHASIS THAT IT WON'T BE THE CLERK THAT WILL GET PENALIZED IF THERE'S AN ISSUE. I SEE AMINHERE AS WELL WITH DEVELOPMENT SERVICES.
AS THIS MOVES ALONG AND WE SEE INCREASED CALLS, I WOULD BE INTERESTED TO SEE IF THERE'S A NEED FOR MORE SUPPORT FOR CODE ENFORCEMENT. APPRECIATIVE OF YOUR COLLABORATION AND LEADERSHIP, BOTH CHIEF AND SHERIFF. LOOK FORWARD TO SUPPORTING
THIS ITEM AT A SESSION. THANK YOU, CHAIR. >> KAUR: COUNCIL MEMBER
WHYTE? >> WHYTE: THANKS FOR BRINGING THIS FORWARD.
CHIEF AND OF COURSE, OUR SAPD FOLKS AS WELL, THANK YOU FOR BEING INVOLVED AND WORKING ON THIS TOGETHER. WE HAVE BEEN TALKING NOW FOR THREE YEARS ABOUT HAVING MORE CITY/COUNTY COLLABORATION ON THINGS. I THINK THIS IS A GOOD EXAMPLE WHERE WE CAN ALL GET TOGETHER AND DO SOMETHING THAT'S GOOD FOR THE COMMUNITY AND PROTECT OUR FOLKS, SPECIFICALLY OUR SENIORS. I'M GLAD WE'RE MOVING THIS
ALONG AND DEFINITELY GOING TO BE SUPPORTIVE. >> KAUR: THANK YOU.
ANY OTHER DISCUSSION? COUNCIL MEMBER SNEZ. >> MCKEE-RODRIGUEZ: YEAH, THANK YOU. SHERIFF, CHIEF, FOR THE COLLABORATION AND ALSO FOR YOUR LEADERSHIP AND FOR SHARING THIS ACTION ITEM WITH COUNCIL AND I LOOK FORWARD TO MOVING THIS FORWARD. I WILL BE SUPPORTIVE TODAY. SORRY.
DID NOT WANT TO DO THAT TO THE MICROPHONE. AS IT RELATES TO THE LEGISLATIVE AGENDA AND THE ITEMS THAT YOU PROPOSE, WHAT I ANTICIPATE IS THAT WE WILL HAVE A B SESSION WITH COUNCIL WHERE WE WILL GET AN UPDATE FROM SALLY AND JEFF ON LAST SESSION AND WHAT THEY ANTICIPATE FOR THE UPCOMING SESSION AND HEAR COUNCIL FEEDBACK ON THEIR PRIORITIES FOR THE UPCOMING FEDERAL AND STATE LEGISLATIVE SESSIONS, AND THEN WE'LL HAVE OUR FIRST MEETING OF IGR, WHERE WE WILL MOVE FORWARD.
JUST BECAUSE IGR WAS MENTIONED SEVERAL TIMES TODAY, I WANTED TO LAY OUT THAT WAS LIKELY GOING TO BE THE PATH FORWARD. THANK YOU.
>> KAUR: WHEN IT COMES TO IGR, I'M SURE THEY WILL GET SUPPORT.
COUNCIL MEMBER SPEARS? >> SPEARS: I WANT TO ECHO A LOT OF WHAT HAS BEEN SAID.
I WANT TO THANK COUNCIL MEMBER CASTILLO FOR LEADING ON THIS.
YES. I LOVE THAT WE ARE COLLABORATING, SHERIFF, THANK YOU FOR BRINGING THIS TO OUR ATTENTION AND YOUR WILLINGNESS TO WORK TOGETHER ON IT. AND CHIEF, THANK YOU FOR BEING SO WILLING AND THOROUGH. THIS IS VERY THOROUGH. I HAD ALL THESE QUESTIONS AND YOU ANSWERED THEM BEFORE I COULD ASK. I'M GLAD TO SEE HOW SERIOUSLY WE'RE TAKING IT BECAUSE IT DOES AFFECT SO MUCH OF OUR SENIOR POPULATION AND MY PROBLEM WITH THAT SO MUCH IS THAT IT'S SCARY FOR THEM IN A WAY THAT WE CAN'T UNDERSTAND UNTIL WE'RE SENIORS. AND IT'S INCUMBENT UPON US TO PROTECT THEM.
THEY CAN'T REPLACE THAT MONEY. IT'S NOT LIKE THEY CAN GO EARN MORE MONEY. SO ANYTHING WE CAN DO TO HELP OUR SENIORS, I THINK THIS IS A NO-BRAINER FOR US. TO COUNCIL MEMBER MCKEE-RODRIGUEZ'S POINT, YES, AT THE IGR THIS WILL BE TOP OF MIND FOR SURE. THANK Y'ALL FOR ALL YOUR HARD
WORK ON IT AND EXPEDITING IT AND TAKING IT SO SERIOUSLY. >> THANK YOU.
>> KAUR: THANK YOU. COUPLE QUICK QUESTIONS. FOR THE 660 REPORTS WE HAVE SO FAR, ON SLIDE EIGHT WITH THE MAP, CAN WE ASSOCIATE THOSE REPORTS WITH ANY OF THE
ATMS THAT HAVE ALREADY BEEN IDENTIFIED? >> THE ADDITIONAL ONES FROM THE ONES WE TALKED ABOUT LAST TIME? I'M SORRY.
>> KAUR: THE REPORTS JUST IN GENERAL. THE 660 REPORTS, DO WE KNOW
WHERE THEY'RE COMING FROM? >> NO. WE DON'T QUITE KNOW THAT YET.
SOME OF THEM ARE JUST MENTIONING CRYPTO. THAT'S ANOTHER THING WITHIN
THE SYSTEM THAT WE'RE TRYING TO IDENTIFY. >> KAUR: YOU SAID YOU WERE DOING THE DATA INVESTIGATION, THAT'S WHAT WE WILL START DOING NOW?
>> YES, MA'AM. >> KAUR: I WOULD BE INTERESTED TO SEE WHERE THOSE HOT SPOTS ARE. WHEN IT COMES TO OUR, I DON'T KNOW HOW QUICKLY WE CAN IDENTIFY THAT, BUT I KNOW JULY IS THE TARGETED OUTREACH EVENT SO YOU KNOW, DPENEPENDING ON WHERE THOSE HOT SPOTS ARE, TO BE ABLE TO DO MORE SENIOR EVENTS THERE AND MORE PARTNERSHIPS WITH NON-PROFITS WOULD BE HELPFUL TO BE ABLE TO SEE.
THEN THE REPORTS WE DO HAVE, I KNOW YOU SAID 88% ARE REPORTED LESS THAN $50,000
AND DO WE KNOW WHAT THE TOTAL LOSS IS? >> SO THE TOTAL REPORTED LOSS
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FROM JANUARY 2024 TO APRIL 13TH IS WHEN WE PULLED THE DATA IS ESTIMATED AT $39MILLION. >> KAUR: $39 MILLION. I DON'T KNOW IF THIS, YOU KNOW, COUNCIL MEMBER CASTILLO MENTIONED A STATISTIC ABOUT THE NUMBER, THE PERCENTAGE OF LOSS HAD DECREASED, AND BECAUSE YOU BROUGHT METRICS AND I LOVE THAT WE DO HAVE METRICS, MAYBE WE SET A TARGET IF IT'S $39 MILLION NOW, IN A YEAR IT'S DROPPED DOWN TO 20 OR CUT IT IN HALF OR SOMETHING LIKE THAT, MIGHT BE GOOD TO SET A TARGET FOR US. JUST AGGRESSIVE GOAL. THANK YOU SO MUCH FOR YOUR EFFORTS. THANK YOU, SHERIFF. THANK YOU GUYS FOR EVERYTHING THAT Y'ALL ARE DOING. I'M EXCITED TO SEE ALL OF THESE UP.
I KNOW THAT OUR COMMUNITY SUPPORTS WHEN WE DO ORDINANCES LIKE THIS, LIKE THE DOMESTIC VIOLENCE SIGNS ARE LITERALLY EVERYWHERE. I'M SURE THAT ALL OF OUR, I'M POSITIVELY THINKING EVERYBODY IS GOING TO PUT THESE SIGNS UP.
OKAY. MOTION, WE HAVE A MOTION AND A SECOND.
ALL IN FAVOR? AYE. ANY OPPOSED? MOTION CARRIES. ALRIGHT. THE NEXT ITEM ON THE AGENDA IS A BRIEFING ON OUR CITY'S ELECTRONIC AND PAPER CITATION PROCESS.
>> GOOD AFTERNOON. KATE KINNISHON, CHIEF INNOVATION OFFICER.
WE HAD SEVERAL DEPARTMENT THATS COLLABORATE ORDER THIS TODAY.
WE HAVE MUNICIPAL COURT, SAPD, CODE AND ACS. I'M GOING TO GO THROUGH THIS QUICKLY IN THE INTEREST OF YOUR TIME. FIRST, THE GOALS OF THIS STUDY WERE FIRST, TO UNDERSTAND HOW ELECTRONIC CITATIONS IMPROVE CUSTOMER EXPERIENCE AND SECOND, HOW IT CAN IMPROVE TIME SAVINGS AND COST SAVINGS.
TO GO OVER THAT, WE WILL LOOK AT THE CITATION PROCESS, THE SHORT T SHORT-TERM AND LONG-TERM OPPORTUNITIES, INDUSTRY LANDSCAPE, SOLICITATION APPROACH AND NEXT STEPS. FOR THIS STUDY, WE STARTED WITH A UNION VERSUS OF 217,542 VIOLATIONS BUT EACH TICKET CAN HAVE UP TO THREE VIOLATIONS SO THAT'S WHY YOU ARE GOING TO SEE THAT IT WAS SCOPED DOWN TO A TOTAL OF LESS THAN THE VIOLATIONS. OF THOSE, 97,324 WERE ELECTRONIC AND 84,465 WERE PAPER. I FORGOT TO SAY THIS IS FY '25 DATA.
THAT'S CLOSE TO 54% ELECTRONIC CITATIONS. TO UNDERSTAND HOW MUCH TIME PAPER WAS TAKING, WE DID WORKFLOW WHICH IS PROCESS MAPPING AND TIME STUDIES FOR BOTH SAPD AND MUNICIPAL COURT, SO HOW LONG IT WAS TAKING MUNICIPAL COURT ONCE THEY GOT THE PAPER TO ENTER THEM. THAT TOLD US WHERE WE HAD PROCESS EFFICIENCY OPPORTUNITIES, QUALITY IMPROVEMENT, LESS ERROR, LESS LOST TICKET, AND WHERE WE COULD IMPROVE CUSTOMER EXPERIENCE AND TIME SAVINGS.
SO FOR THIS SLIDE, IT'S JUST GIVING YOU THE UNIVERSE BY DEPARTMENT.
THERE'S A TOTAL OF SEVEN DEPARTMENTS THAT ARE ISSUING CITATIONS BUT YOU WILL SEE THE MAJORITY OF THEM ARE SAPD, CCDO, ACS, DSD, CCDO IS ALMOST COMPLETELY ELECTRONIC AT THIS POINT. ACS AND DSD DO HAVE ELECTRONIC TRACKING SYSTEMS, BUT FROM THE RESIDENTS' PERSPECTIVE, THEY ARE STILL RECEIVING A PAPER TICKET AND FROM MUNICIPAL COURT'S PERSPECTIVE, THEY'RE STILL RECEIVING A PAPER TICKET.
SO THERE IS STILL QUITE A BIT OF OPPORTUNITY THERE. THEN FOR THE SCOPE OF SAPD AND MUNICIPAL COURT, THAT GRAY BOX ON THE RIGHT IS SHOWING YOU THE BREAKDOWN OF THE 118 FOR SAPD, YOU HAVE 28,776 TRAFFIC TICKETS AND THEN 16,013 PARKING TICKETS.
THAT WAS THE SCOPE OF THE CITY. WE DID NOT LOOK AT THE THIRD AREA. HERE, WE JUST WANT TO POINT OUT TO YOU, BECAUSE WHILE INITIALLY, OPPORTUNITY FOR EFFICIENCY, WE DID START TO LOOK AT THAT AND THERE ARE SOME RECOMMENDATIONS RELATED TO THIS. SO THIS IS WALKING YOU THROUGH KIND OF THE FOUR ON THE LEFT-HAND SIDE FROM A TICKET CREATION TO A TICKET ENTRY. SO WHERE THE TICKET CREATION IS IN ELECTRONIC SYSTEM, ACS IS USING CHAMELEON, FOR STEPS 2-4 IT BECOMES PAPER-BASED. THAT'S WHERE THE OPPORTUNITY EXISTS. ITSD IS PLANNING TO WORK WITH ACS AND DSD AND MUNICIPAL COURT TO DEVELOP AN ELECTRONIC EXCHANGE TO ENTER THESE TICKETS.
[01:20:03]
SO THERE'S ALREADY MOVEMENT HAPPENING IN THAT SPACE. NOW THIS IS REALLY THE SIDE WHERE THE FINDINGS COME. SAPD FOUND THAT OVER 22,000 PAPER TICKETS COULD BE CONVERTED TO ELECTRONIC. THIS WOULD CREATE IMPROVEMENTS IN AN ESTIMATED 736 HOURS WHICH -- TRAFFIC STOPS WHICH EQUATES TO .35 FTE OR ROUGHLY 51,000 ANNUAL SAVINGS. THEN IT ALSO MITIGATES THE CHANCE FOR LOST TICKETS.ON THE MUNICIPAL COURT SIDE, THERE'S QUITE A FEW IMPROVEMENTS HERE THAT WE LIST. THE TIME STUDY DETERMINED THAT DATA ENTRY FOR MUNICIPAL COURT STAFF WAS ON AVERAGE 4:48 PER TICKET, REDUCING THIS TIME WITH E-CITATION LEADS TO A CONSERVATIVE ESTIMATE OF 1,746 HOURS SAVED ANNUALLY, EQUATING TO .84 FTE. THAT'S FOR COURT CLERK WHICH IS ROUGHLY 60,800 ANNUALLY SAVED. THERE'S ALSO AN OPPORTUNITY TO REDUCE TIME FOR THE RESIDENT. RESIDENTS RECEIVING E-CITATIONS RESOLVED THEIR CASES IN ALMOST HALF THE TIME THAN THOSE RECEIVING PAPER TICKETS, FROM 73 DAYS ON AVERAGE ON THE PAPER SIDE TO 38 DAYS ON AVERAGE ON THE ELECTRONIC SIDE.
THEN FINALLY, THERE'S ALSO AN OPPORTUNITY TO INCREASE THE PAYMENT RATES SO PAPER, WE'RE SEEING THE DATA FROM FY '25, 38% PAYMENT RATE, WHEREAS ELECTRONIC WAS AT 63% PAYMENT RATE. WHICH EQUATES TO ROUGHLY 300,000 TO 500,000 ANNUAL SAVINGS. SO TO SUMMARIZE KIND OF WHERE WE ARE TODAY, THE SAPD PROCESS AND TIME STUDY DID MAKE THE BUSINESS CASE FOR ENTERPRISE-WIDE TICKETING, E-TICKETING SOLUTION. THIS IS BENEFICIAL NOT ONLY FOR SAPD BUT ALSO FOR ACS AND DSD AND OF COURSE, THE MUNICIPAL COURT STAFF AND THE RESIDENTS.
SO THE LONG-TERM GOAL HERE IS TO REDUCE PAPER TICKETS AS MUCH AS POSSIBLE, UP TO 100%.
OBVIOUSLY THERE'S THINGS WE DON'T KNOW RIGHT NOW AND THIS MIGHT NOT BE POSSIBLE, BUT WE THINK WE CAN GET PRETTY CLOSE. BUT IT WILL REQUIRE PROCESS TO SOLICIT VENDORS, WHICH TAKES US TO THE NEXT FEW SLIDES.
SO THE INDUSTRY IS CHANGING, WE HAVE LEARNED. SO FAR OUR RESEARCH HAS IDENTIFIED FIVE VENDORS THAT HAVE E-CITATION SOLUTIONS BUT THERE MAY BE MORE OUT THERE.
THE E-CITATION MARKET HAS MATURED IN THE LAST YEAR OR SO, GOING FROM SIMPLY DIGITIZING TICKETING TO SHIFTING TOWARDS QR-BASED AND COMPLETELY PAPERLESS DELIVERY, AND BETTER USE OF DATA TO PROVIDE INSIGHTS AND IMPROVE OUTCOMES.
BECAUSE THERE ARE MULTIPLE VENDORS IN A QUICKLY DEVELOPING LANDSCAPE, A SOLICITATION IS RECOMMENDED TO GATHER MORE INSIGHT INTO HOW THE TECHNOLOGY CAN COMPLEMENT WHAT WE ALREADY HAVE, IT CAN INTEGRATE WITH WHAT WE HAVE AND SUPPORT DATA-DRIVEN DECISION-MAKING. I WON'T GO OVER THIS ENTIRE, IT'S JUST TO LET YOU KNOW WE MAPPED OUT HOW LONG THINGS CAN TAKE. THIS IS TENTATIVE.
IT IS DEPENDING ON AN ALLOCATION OF BUDGET AND IT IS DEPENDENT ON HOW DIFFICULT IMPLEMENTATION AND INTEGRATION WILL BE, BUT AN ENTERPRISE-WIDE SOLUTION COULD BE AS EARLY AS OCTOBER 2027. SO THIS IS THE LAST SLIDE.
THE NEXT STEPS ARE ITSD IS ALREADY WORKING TO PROCURE THE 60 NEW E-CITATION DEVICES FOR SAPD BECAUSE THEY ALREADY HAVE THE LICENSES FOR THE SOFTWARE, AND THEY HAD ALREADY BUDGETED $227,000 IN THEIR BUDGET FOR THIS YEAR, THEY HAD ANTICIPATED BUYING MORE E-CITATION DEVICES. THEY'RE GOING TO REVIEW THE ELECTRONIC INTEGRATION OF TICKETS FROM ACS AND DSD INTO TYLER END CODE, THE SYSTEM OF RECORD, AND THE ITHIRD IS TO PREPARE FOR POTENTIAL SOLICITATION IN 2027. THAT CONCLUDES MY PRESENTATION. HAPPY TO ANSWER ANY QUESTIONS YOU MAY HAVE.
>> KAUR: THANK YOU SO MUCH. I WILL START OFF BY SAYING THANK YOU FOR SHARING THE BUSINESS CASE. I THINK THAT'S REALLY IMPORTANT.
I APOLOGIZE, WE WERE JUST CLARIFYING A LITTLE BIT BECAUSE ONE OF THE QUESTIONS THAT I HAD WAS I'M GRATEFUL THAT WE ARE -- WELL, I WAS WONDERING WHETHER PURCHASING THE NEW E-CITATION DEVICES RIGHT NOW WOULD STILL MAKE A BUSINESS CASE IF WE ARE DOING RFP FOR THIS FALL TO BE ABLE TO IMPLEMENT. I UNDERSTAND NOW IT'S GOING TO TAKE QUITE A BIT OF TIME TO IMPLEMENT BECAUSE OF THE INTEGRATION OF THE DIFFERENT SOFTWARES SO WE THOUGHT IT MIGHT HAVE BEEN DONE FASTER. I UNDERSTAND IT WOULD TAKE A FULL ALMOST YEAR AND A HALF FROM TODAY TO BE ABLE TO IMPLEMENT THAT.
DOES ANYBODY WANT TO COMMENT ON A LITTLE BIT OF HOW MUCH MONEY WE COULD STILL CAPTURE? LIKE IS THE INVESTMENT IN THESE NEW E-CITATION DEVICES GOING TO STILL MAKE A
[01:25:02]
BUSINESS CASE IN THE NEXT 18 MONTHS? DOES THAT MAKE SENSE?>> YES. WE HAVEN'T DONE THE BUSINESS CASE.
IF WE WERE TO AUTOMATE ALL THE PAPER TICKETS THAT WE HAVE OUT THERE, WE FOCUS PRIMARILY ON THE SHORT-TERM SOLUTIONS OF DOING ABOUT 22,000 MORE, CONVERTING 22,000 AND DEFINITELY INCREASED REVENUE IS IMPORTANT, REDUCING THE TIME TO OUR MUNICIPAL COURT CLERKS AND OUR POLICE OFFICERS OUT IN THE FIELD, BUT ALSO IMPROVING THE CUSTOMER EXPERIENCE. WE HAVE GOTTEN RESIDENTS WHO APPROACHED US WHERE THEY WERE READY TO PAY THEIR TICKET OR CITATION BUT THE TICKET IS NOT IN THE SYSTEM YET. SO THIS WILL GREATLY IMPROVE FOR THOSE 22,000 TICKETS BUT
THERE'S OPPORTUNITY TO DO MORE. >> KAUR: ACCORDING TO SLIDE SIX, THIS IS ONLY FOR THE SHORT-TERM PURCHASING OF THE CURRENT 60 NEW E-CITATION SYSTEMS? THAT'S WHAT WE WOULD BE ABLE TO CAPTURE FOR THE 22,000?
>> VILLAGOMEZ: YES, MA'AM. >> KAUR: I JUST WANTED TO CLARIFY THAT.
THE ONLY OTHER THING I WILL SAY IS I THINK FROM THE FEEDBACK I'VE HEARD FROM CONSTITUENTS THAT ON SLIDE NINE FOR THE LONG-TERM PLAN, THAT THE TICKETS ON THE GO SEEMS TO BE TO ME THE DIGITAL WITH FLEXIBLE DELIVERY, THE ONE I HEAR THE MOST POSITIVE ON, JUST BECAUSE FOR QR CODES, YOU ARE ISOLATING SOME FOLKS AND SO I WOULD WANT THERE TO BE SEVERAL OPTIONS AND A PRINT OPTION IF ABSOLUTELY NECESSARY IF SOMEONE IS LIKE NO, I WANT SOMETHING IN MY HAND. SO I THINK THAT WOULD BE MY, FROM WHAT I HEARD FROM CONSTITUENTS, AND I WOULD WELCOME MY COLLEAGUES TO SHARE IF THEY HAVE A PERSPECTIVE ON THE INDUSTRY LANDSCAPE AND ALSO IF YOU HAVE A PERSPECTIVE ON DOING A LONG-TERM SOLUTION TO CONSOLIDATE AND COMPLETELY DIGITIZE OUR TICKETING SYSTEM. SO I SUPPORT THIS MOVING FORWARD. HOPEFULLY WE CAN DO A SOLICITATION IN THE FALL.
COUNCIL MEMBER WHYTE? >> WHYTE: YEAH, THANKS, CHAIR.
SOME OF MY QUESTIONS ARE THE EXACT SAME. WE'RE GOING TO SPEND THE MONEY ON THESE MACHINES, I GUESS, BUT MOVING FORWARD, WE MAY ARRIVE IN A SPOT WHERE WE DON'T NEED THESE DEVICES, RIGHT? SO MY QUESTIONS ARE THE SAME IN TERMS OF HOW WISE IT IS TO MAKE THIS PURCHASE NOW, BUT I GUESS IF WE'RE GOING TO NEED THEM FOR THE NEXT 18 MONTHS, THEN THAT IS WHAT IT IS, RIGHT?
>> VILLAGOMEZ: SO THE 60 ADDITIONAL DEVICES IS ROUGHLY $220,000 AND JUST ON THE REVENUE ALONE THAT WE ANTICIPATE TO GENERATE IS $300,000 TO $500,000 SO IT
WILL PAY FOR ITSELF. >> WHYTE: $300,000 TO $500,000 THAT WE'LL GAIN THAT
WE WOULDN'T OTHERWISE GAIN WITHOUT THE MACHINES? >> VILLAGOMEZ: THAT IS CORRECT. SO WE ANTICIPATE THE MACHINES TO BE IN PLACE BY THE END OF JULY AND THE ESTIMATE OF $300,000 TO $500,000 IS OVER 12 MONTHS.
SO BY THE TIME, IF WE MOVE FORWARD WITH A NEW SYSTEM, WE WOULD HAVE RECOVERED THE COST
OF THE INVESTMENT. >> WHYTE: OKAY. LET'S TALK ABOUT A POTENTIAL NEW SYSTEM, WHERE WE DON'T NEED THESE MACHINES AND WE'RE COMPLETELY PAPERLESS.
THERE ARE GROUPS THAT WANT TO DO THIS AND I THINK AND PERHAPS WE COULD RUN PILOT PROGRAMS AND THINGS LIKE THAT. WHERE ARE WE ON INVESTIGATING
A SOLUTION LIKE THAT? >> VILLAGOMEZ: SURE. SO WE AT CITY STAFF HAVE BEEN APPROACHED BY AT LEAST A COUPLE VENDORS WHO ARE INTERESTED IN US TRYING THEIR PRODUCTS. GIVEN THE FACT THAT THERE'S MORE PRODUCTS THROUGHOUT, OUR RECOMMENDATION IS TO DO, GO THROUGH A PROCESS, A SOLICITATION PROCESS TO BE FAIR TO ALL OF THOSE VENDORS WHO HAVE SIMILAR SOLUTIONS. THEY OFFER DIFFERENT ALTERNATIVES AS THE COUNCIL MEMBER MENTIONED. SOME OF THEM HAVE CURE CODES, SOME OF THEM CONTINUE TO ISSUE A PAPER TICKET. SO WE WANT TO BE ABLE TO TEST THAT AND DEVELOP A PROCESS TO BE ABLE TO GET ALSO SOME FEEDBACK FROM THE COMMUNITY IN TERMS OF WHAT THAT EXPERIENCE WOULD LOOK LIKE AS WELL FROM A COMMUNITY
PERSPECTIVE. >> WHYTE: AND GOING COMPLETELY PAPERLESS, IS THAT SOMETHING WE HAVE TALKED WITH OUR SAPD ABOUT AND YOU KNOW, ACS CODE ENFORCEMENT? BECAUSE I THINK WE WOULD WANT TO DO THIS ACROSS THE BOARD SO IS THIS SOMETHING THAT OUR POLICE FORCE, OUR POLICE FOLKS HAVE LOOKED AT AND WOULD BE COMFORTABLE WITH?
DO WE KNOW? >> VILLAGOMEZ: WE HAVEN'T DONE FOCUS GROUPS WITH OUR TRAFFIC TEAM OR OUR POLICE OFFICERS. THAT IS SOMETHING THAT WE WOULD DO AS PART OF THIS PROCESS, AND WE HAVEN'T DONE THAT EITHER WITH CODE AND ACS. THAT WILL BE PART OF OUR PROCESS.
>> WHYTE: OKAY. WELL, YOU KNOW, IT SEEMS TO ME THAT I GUESS WE DO NEED THESE MACHINES FOR THE IMMEDIATE FUTURE, RIGHT, AND BECAUSE WE STILL HAVE SOME
[01:30:04]
TIME TO GO AND I GUESS THEY'LL PAY FOR THEM BY WHAT YOU LAID OUT EARLIER.THEY WILL PAY FOR THEMSELVES. BUT I DO THINK THAT WE KNOW THAT WE'RE LOSING MONEY AS IT IS WITH THESE PAPER TICKETS. WE KNOW THAT WE HAVE INCREASED STAFF TIME, COURT TIME, ET CETERA, WITH THE PAPER TICKETS. SO MOVING TO A PAPERLESS SYSTEM, IF OUR FOLKS, OUR SAPD AND ACS AND EVERYBODY'S COMFORTABLE WITH IT, I THINK MAKES A LOT OF SENSE. I THINK IT'S GOING TO SAVE US MONEY LONG-TERM.
I DO AGREE WITH THE COUNCILWOMAN WE SHOULD PROBABLY HAVE AN OPTION FOR PEOPLE TO GET A PAPER TICKET IF TWHHAT'S WHAT THEY WOULD LIKE OR THEY DON'T HAVE A PHONE, OR OTHER MEANS TO GET A PAPERLESS TICKET. I'M GLAD WE'RE LOOKING AT THAT. I WOULD BE SUPPORTIVE OF SOME SORT OF PILOT PROGRAM IN THE NEAR FUTURE TO LOOK AT IT AND IT SEEMS TO ME THAT WE'RE HEADED THAT WAY SO AS SOON AS
WE CAN GET THERE, THE BETTER. THANKS, CHAIR. >> KAUR: THANK YOU.
COUNCIL MEMBER SPEARS? >> SPEARS: THANKS, CHAIR. SO ON THE LEGAL SIDE, WHEN WE WENT FROM PAPER TO ELECTRONIC, THERE WAS A LOT OF MIXED FEELINGS ABOUT THIS.
I WAS ACTUALLY PART OF THE TEST MARKET TO DO THAT, AND THERE WAS A LOT OF RELUCTANCE IN WORKING ON MOVING COURT SYSTEMS OVER TO AN ELECTRONIC MEANS.
IT WAS -- FELT SO DIFFICULT AT THE TIME. BUT NOW, I CAN'T IMAGINE LIFE WITHOUT THAT. LIKE IT CHANGED THE LANDSCAPE OF HOW THE LEGAL, THE COURT SYSTEM, HOW ATTORNEYS, HOW EVERYTHING WORKS NOW. RIGHT? IT'S LIKE TOTALLY CHANGED EVERYTHING. BUT IT TOOK US PUSHING EVERYONE THERE. LIKE THERE'S A LOT OF PEOPLE THAT JUST SAID I WILL NEVER DO THAT. BUT I THINK IT'S A TOTAL BUY-IN AND IT REALLY, REALLY IMPROVED EVERYTHING. IT MADE LITIGATION SO, SO MUCH EASIER AND I'M SUPER SUPPORTIVE OF A PILOT PROGRAM, TOO, BECAUSE THAT WAS SOMETHING I WAS PART OF AND IT DOES HELP WORK OUT THEKINKS, IT DOES HELP YOU UNDERSTAND WHAT'S UNIQUE TO YOUR METROPLEX OR YOUR CITY THAT YOU NEED TO PAY ATTENTION TO.
AND AGAIN, YOU'RE RIGHT ABOUT STILL NEEDING TO HAVE SOME WAY TO ACCESS SOME PAPER, BUT I WOULD ASK, TOO, ON THE SOLICITATION, ARE WE GOING TO HAVE -- I'M JUST GOING TO SAY I HAVE ONE OF THESE VENDORS IN MY DISTRICT SO I'M PROUD OF IT.
I THINK IT WOULD BE GREAT IF IT WAS A HOME-GROWN COMPANY. TRUSTED DRIVER IS RIGHT DOWN THE STREET AND I THINK THAT WOULD BE GREAT TO HAVE THEM SUPPORT LOCAL BUSINESS.
AND I'M ALL FOR THIS. I THINK IT'S GREAT. IT'S A LITTLE PAINFUL, I UNDERSTAND, BUT IN THE END, IT JUST FEELS SO MUCH BETTER AND WHEN YOU GET EVERYONE INVOLVED IN HOW WE DEPLOY THIS, YOU GET A BETTER BUY-IN.
THANKS FOR YOUR PRESENTATION ON IT. YEAH.
I'M LOOKING FORWARD TO THIS, ACTUALLY. THIS IS GOING TO BE A GOOD
COST SAVINGS FOR OUR CITY. THANK YOU. >> KAUR: ONE QUICK QUESTION.
ON THE DIFFERENCE BETWEEN THE PAPER AND ELECTRONIC, 38% TO 62% IS WILD.
IS THAT, ARE ELECTRONIC DEVICES IN A SPECIFIC PART OF THE CITY OR SPREAD ACROSS
RANDOMLY? >> VILLAGOMEZ: THE TRAFFIC DIVISION OF THE POLICE DEPARTMENT IS 100% USING THOSE DEVICES, THEN WE HAVE SOME DEVICES ACROSS THE SUBSTATIONS. NOT ALL OF THE PATROL OFFICERS HAVE THEM, NOR WE THINK WE WOULD RECOMMEND THAT. IT WOULD BE TOO EXPENSIVE.
ABLE TO PROVIDE THOSE RESOURCES TO OUR PATROL. >> KAUR: AND TO PARKING,
RIGHT? >> VILLAGOMEZ: THE PARKING DIVISION OF CCDO, THEY ARE 100% ELECTRONIC. SO WE ARE TARGETING THE POLICE DEPARTMENT WITH THIS.
>> KAUR: WHEN PATROL GIVES A PARKING TICKET, THEY DON'T HAVE IT?
>> VILLAGOMEZ: CORRECT. >> KAUR: COUNCIL MEMBER MCKEE-RODRIGUEZ?
>> MCKEE-RODRIGUEZ: WHAT WAS THE IMPET US FOR THIS? ROUTINE MODERNIZATION?
WHAT GOT US HERE TODAY? >> VILLAGOMEZ: ACTUALLY, IT WAS SOME CALLS THAT I RECEIVED FROM RESIDENTS BEING FRUSTRATED, GOING TO THE COURT AND NOT FINDING THEIR TICKET. SO I STARTED WORKING WITH THE POLICE DEPARTMENT TO FIND OUT HOW MANY PAPER TICKETS WE WERE ISSUING AND A WAY TO BE ABLE TO USE ELECTRONIC
[01:35:03]
DEVICES SO THAT'S HOW WE STARTED THIS PROCESS. WE HAD HAD CONVERSATIONS IN THE PAST WITH A PREVIOUS PUBLIC SAFETY COMMITTEE ABOUT HOWEVER, WE FELT THAT WOULDN'T BE THE BEST USE OF OUR DOLLARS BECAUSE THE NUMBER OF PATROLS THAT WE HAVE AND THEIR FOCUS IS NOT WRITING THESE TYPE OF CITATIONS. ALSO, WE WERE APPROACHED BY A COUPLE OF VENDORS WHO WERE INTERESTED IN ENTERING THIS LANDSCAPE SO WE WERE ALREADY DOING THE ANALYSIS SO WE FELT IT WOULD BE BENEFICIAL TO BRING IT TO PUBLIC SAFETY COMMITTEE SO THE COMMITTEE KNEW WHAT IS IT THAT WE WERE WORKING ON AND SOME OF THE STEPS WE WERE TAKING.>> MCKEE-RODRIGUEZ: THAT'S HELPFUL. THANK YOU.
I WONDER, SO THE PATH WE'RE ON, I THINK I'M GOOD WITH PURCHASING THE MACHINES AND WHILE WE'RE DOING THE LARGER CONVERSION, I WONDER AFTER WE NO LONGER NEED THE EQUIPMENT, IS IT POSSIBLE TO RESELL THEM? COULD WE RESELL THEM TO
ANOTHER MUNICIPALITY? >> VILLAGOMEZ: YEAH. WE CAN EVALUATE IT.
I DON'T KNOW TODAY HOW MANY OTHER MUNICIPALITIES USE THIS TYPE OF PRODUCT BUT WE CAN
DEFINITELY EXPLORE THAT. >> MCKEE-RODRIGUEZ: FOR SURE. OKAY.
THAT'S GOOD. IS THERE ACTION ON THIS RIGHT NOW? IS THIS JUST AN UPDATE? EASY-PEASY. THANK YOU.
>> KAUR: THANK YOU FOR THE PRESENTATION. IN TERMS OF EFFICIENCY, IT MAKES SENSE. IN TERMS OF THE AMOUNT OF TIME IT'S GOING TO SAVE ON TRAFFIC STOPS AND THEN THE TICKET DATA ENTRY. IT MAKES ME THINK OF THE MUNICIPAL COURT VISIT THAT WE DID IN WHICH WHEN WE WENT OVER LIKE THE MUNICIPAL COURT'S ROLE AND POTENTIALLY WALKING OVER THE PHYSICAL DOCUMENTATION AND HOW IT'S MORE EFFICIENT IN TERMS OF HAVING EVERYTHING DIGITIZED. IN TERMS OF VENDOR, I MADE THE MISTAKE OF GLOBALING OWNERSHIP OF SOME OF THEM. I THINK WHAT'S IMPORTANT TO SAY IN TERMS OF, AND LIKE WHO ARE THE INVESTORS, IN TERMS OF SELECTING A VENDOR, I THINK THERE'S VALUE IN SEEING WHAT DOES BEXAR COUNTY CURRENTLY HAVE IN TERMS OF IF THERE'S OPPORTUNITY WITH DATA SHARING AS WE TALKED AB ABOUTDIVERSION AND OTHER ALTERNATIVE MODELS. I KNOW THEY USED TYLER SOLUTIONS AND THERE MAY BE OPPORTUNITIES IN TERMS OF HAVING THE SAME DASHBOARD THERE AND MAKING SURE WE ARE WORKING FROM THE SAME DATA AND DATA SHARING IF NECESSARY.
BUT AGAIN, JUST LOOKING AT THE IMPROVEMENTS FOR BOTH MUNICIPAL COURTS AND SAPD, IT MAKES SENSE. I WOULD BE SUPPORTIVE OF THIS.
THANK YOU, CHAIR. >> KAUR: THANK YOU. JUST GOING BACK TO SOME OF THE CONVERSATIONS WE'VE HAD PREVIOUSLY, THAT IS A WORRY OF THE COMMUNITY WITH ELECTRONICS, MAKING SURE WE HAVE, AND I DON'T KNOW THAT THEY WOULD BE ABLE TO, I DON'T KNOW, I SHOULDN'T SAY THAT. WE SHOULD MAKE SURE THAT THE DATA CANNOT BE GIVEN TO ANYBODY WITHOUT PERMISSION AND ENSURE SOME OF THOSE THINGS ARE TRUE IN THE RFP AND WE ARE DOING DILIGENCE WITH OTHER CITIES THAT USE THEM AND MAYBE ASKING FOR FEEDBACK FROM OTHER CITIES TO ENSURE THAT.
THANK YOU FOR BEING HERE AND ALL THE REST OF THE FOLKS THAT ARE SUPPORTING.
ANY OTHER COMMENTS ON FEEDBACK ON THIS ITEM? SOUNDS GOOD.
THANK YOU FOR THE EFFICIENCY. LAST QUICK THING, I KNOW COUNCIL MEMBER WHYTE IS NEWER TO PUBLIC SAFETY, BUT THE WAY WE DO STATISTICS IS WE JUST KIND OF SCROLL THROUGH THEM, PUT THEM ON THE SCREEN FOR PUBLIC TO SEE AND WE MAY HAVE SOME COPIES IN THE BACK, AND IF ANYBODY HAS ANY QUESTIONS OR COMMENTS, THEY ARE ABLE TO SHARE AND IF ANYBODY WANTS TO DIVE INTO A SPECIFIC STATISTIC IN AN UPCOMING PUBLIC SAFETY MEETING, YOU CAN SHARE THAT AS WELL. THEY ARE GOING TO GO AHEAD AND PUT THE AGENDA MEMO UP.
>> THANK YOU, CHAIR. I WOULD JUST SAY OVERALL OUR CRIME IS DOWN, 10.2% FOR CALENDAR YEAR 2026. SO WE ARE PROVIDING THIS MEMORANDUM BEFORE YOU THAT HAS THE BREAKOUT IN THE DIFFERENT CATEGORIES OF CRIME.
CRIMES AGAINST PEOPLE, PROPERTY AND SOCIETY. BOTH CRIMES AGAINST PEOPLE AND PROPERTY ARE DOWN. CRIMES AGAINST SOCIETY IS UP AND THE REASON FOR THAT IS THIS REPRESENTS THE WORK OF THE POLICE DEPARTMENT WHEN IT COMES TO CRIMES AGAINST SOCIETY. WE ALSO PROVIDED THE BREAKOUT OF THE CRIME STATISTICS BY COUNCIL DISTRICT. SO AS THE CHAIR MENTIONED, THIS WILL BE AN OPPORTUNITY FOR MEMBERS OF THE COMMITTEE TO LET US KNOW WHICH STATISTICS THEY WOULD LIKE FOR US TO GET INTO MORE DETAIL IN THE MAY MEETING NEXT MONTH.
[01:40:01]
>> KAUR: JUST A QUICK CLARIFYING QUESTION. FOR DRUG AND NARCOTIC
ENFORCEMENT, THAT'S AGAINST SOCIETY? >> YES, MA'AM.
>> KAUR: OKAY. COUNCIL MEMBER MCKEE-RODRIGUEZ?
>> MCKEE-RODRIGUEZ: JUST A MATH QUESTION. THE FOURTH PAGE, THERE'S A DISCREPANCY AND I THINK IT'S JUST BECAUSE OF THE POINT THAT WAS USED IN CRIMES AGAINST PROPERTY, 20.990 VERSUS 20,990 THAT MADE MINUS 7 AND MINUS 136 INTO SOMETHING ELSE. I THINK IT'S STILL 20,000 SOMETHING.
I JUST WANT TO UNDERSTAND. I THINK THAT WAS IT. YEAH.
I THINK THAT WAS IT. >> YES. I SEE THAT.
WE WILL MAKE THAT CORRECTION. >> MCKEE-RODRIGUEZ: THE REST OF IT IS ACCURATE?
>> YES, YOU'RE ABSOLUTELY RIGHT. >> MCKEE-RODRIGUEZ: OKAY.
>> KAUR: COUNCIL MEMBER SPEARS? >> SPEARS: I JUST HAVE TO SAY, I SEE THIS BUT THE NUMBER OF CALLS I'VE HAD THIS WEEK ABOUT THEFT IN STONE OAK AND ACTUAL BREAKING IN IN THEIR HOMES HAS HIT AN ALL-TIME HIGH.
THEY ARE TERRIFIED RIGHT NOW. SO I SEE THESE NUMBERS AND I AM, I MEAN, WE'RE TRYING TO FIGURE OUT IN OUR OFFICE HOW WE'RE GOING TO SIT DOWN AND TACKLE THIS WITH SAPD BUT THEFT AND ACTUAL BREAKING IN OF THEIR HOMES, VIDEOS BEING SENT TO ME OVER THE PAST DAY AND A HALF. I MEAN, IT'S HEART-RACING. I DON'T KNOW, I JUST HAVE TO BRING IT UP RIGHT NOW BECAUSE IT IS JUST SO RAMPANT AND STONE OAK IS ON HIGH ALERT.
THEY ARE FREAKING OUT AT THE HOAS. TARGET, THE STORES ALL AROUND THERE ARE REACHING OUT TO THE CONGRESSIONAL LEADERS BECAUSE THEY ARE SO CONCERNED AND THEY ARE MEETING WITH US ABOUT IT. I SEE THESE NUMBERS AND I HEAR IT AND I UNDERSTAND -- I GUESS I DON'T UNDERSTAND. I GUESS I DON'T UNDERSTAND.
I'M GETTING THESE CALLS AND THEN I SEE THE NUMBERS AND I GO BUT THAT'S NOT WHAT I'M HEARING. I'M JUST STRUGGLING HERE WITH THIS, BECAUSE I WISH YOU COULD HEAR THE PANIC AND THE FEAR FROM THESE PEOPLE IN THEIR VOICES, AND THEN I CAN'T EVEN COMFORT THEM. I NEED SOME GUIDANCE AND DIRECTION ON WHAT TO DO, I MEAN, I SEE THE NUMBERS BUT THAT IS NOT THE REALITY OF WHAT'S HAPPENING IN MY
OFFICE. >> SURE. I APPRECIATE THAT COMMENT, COUNCIL MEMBER. BUT I CAN TELL YOU THAT OUR PROPERTY CRIMES TASK FORCE IS WORKING ON A FEW OF THESE BURGLARIES, I THINK SPECIFICALLY IN THE CHAMPIONS WAY NEIGHBORHOOD. THAT'S FRESH. THAT JUST HAPPENED.
THESE ARE HIGH DOLLAR SOPHISTICATED AND WE HAVE GOT A NUMBER OF DETECTIVES THAT ARE ASSIGNED SO WE CAN WORK ON THAT, AND THEN IF THERE'S A MEETING THAT NEEDS TO BE HAD, I THINK WE CAN ALSO PROVIDE SOME AWARENESS, MAYBE SOME SECURITY TIPS AND JUST SOME REASSURANCE THAT WE'RE WORKING ON IT AND I FEEL VERY CONFIDENT WE'LL COME UP WITH
A SUSPECT. >> SPEARS: THANK YOU SO, SO MUCH.
THAT HELPS A TON. RIGHT NOW THEY'RE NOT SURE THAT'S HAPPENING.
OF COURSE, WE DON'T WANT TO IMPEDE YOUR INVESTIGATION, RIGHT? APPRECIATE THAT. WE WILL TAKE YOU UP ON THAT FOR SURE.
>> YES, MA'AM. >> KAUR: REMEMBER THIS IS ABOUT THE STATISTICS.
>> WHYTE: YEAH, I CAN'T WAIT TO TALK ABOUT THESE. CRIME GOING DOWN I GUESS OVERALL, RIGHT? SO I'VE TALKED WITH OUR SAPD FOLKS AND WE ACTUALLY NOW, MARIA, MAYBE IT'S A QUESTION FOR YOU OR FOR CHIEF, BUT WE ACTUALLY HAVE MORE OFFICERS ON THE STREETS NOW THAN WE DID TWO OR THREE YEARS AGO. ISN'T THAT TRUE?
>> YES, SIR. >> WHYTE: RIGHT. MARIA, YOU AND I TALKED THE OTHER WEEK ABOUT HOW WE'RE TRYING TO MOVE TO THIS 60/40 RATIO OF OFFICERS ON PATROL.
WE WERE AT I GUESS 40/60 WHEN WE STARTED THIS NEW HIRING PLAN, NOW WE'RE AT ABOUT
50/50, RIGHT? >> VILLAGOMEZ: YES, COUNCILMAN, THAT'S CORRECT.
>> WHYTE: IT'S ABOUT 10% MORE OFFICERS ON THE STREETS ON PATROL.
>> VILLAGOMEZ: I WOULD HAVE TO FOLLOW UP ON THAT IN TERMS OF THE NUMBER OF ADDITIONAL
OFFICERS THAT WE HAVE. >> WHYTE: IF WE WERE AT 40/60 AND ARE NOW AT 50/50 --
>> VILLAGOMEZ: THAT'S THE TIME ON CALL. >> WHYTE: ON CALL VERSUS
PATROL? >> VILLAGOMEZ: YES, SIR. IN TERMS OF THE NUMBER OF
OFFICERS ON THE STREET, WE WILL GET THAT NUMBER FOR YOU. >> WHYTE: BUT THERE'S
DEFINITELY MORE TODAY THAN THERE WAS IN 2023? >> VILLAGOMEZ: YES.
>> WHYTE: I WOULD AGAIN SAY TO MY COLLEAGUES THAT OFFICERS VISIBLE ON PATROL ON THE STREETS, THAT IS PROBABLY ONE OF THE REASONS, MAYBE IF
[01:45:02]
NOT THE MAIN REASON, THAT WE DO SEE CRIME GOING DOWN AND WHY WE NEED TO STICK TO OUR PLAN TO, AS QUICKLY AS POSSIBLE, GET THE OTHER 170 OFFICERS THAT WE TOLD THE PUBLIC WE WERE GOING TO HIRE. GET THEM HIRED.AND SO I LOOK FORWARD TO OUR BUDGET DISCUSSIONS COMING UP AND FUNDING AS MANY OFFICERS AS WE CAN, BECAUSE MORE OFFICERS ON THE STREET HELP US DETER CRIME.
I THINK THESE NUMBERS SHOW IT. THANKS, CHAIR.
>> KAUR: WE'RE GOING TO HAVE A FULL DISCUSSION ON THIS IN MAY SO DON'T YOU WORRY. IT WILL BE ON THE AGENDA. DOES ANYBODY ELSE HAVE ANYTHING THAT THEY WOULD LIKE TO ADD? GO AHEAD, COUNCILWOMAN
CASTILLO. >> CASTILLO: THANK YOU, CHIEF.
I'M LOOKING AT THE CRIMES AGAINST SOCIETY AND THE TREND FOR PORNOGRAPHY AND OBSCENE MATERIAL HAS CONTINUED TO RISE FROM 152 IN 2024 AND 191 IN 2026.
IN TERMS OF THE BREAKDOWN, IS THAT CHILD PORNOGRAPHY, UNCONSENSUAL PHOTOGRAPHS?
IN TERMS OF THAT 15%, WHAT IS THAT? >> PROBABLY A LITTLE BIT OF ALL THE ABOVE, DIFFERENT THINGS. THE PORNOGRAPHY STATUTE IS VERY SPECIFIC IN TERMS OF WHAT CONSTITUTES THAT. AND NOW THERE ARE STATE AND FEDERAL CHARGES AS WELL . AND SO I CAN CERTAINLY GET YOU A BETTER BREAKDOWN OF
WHAT EXACTLY IS CONSTITUTING THAT. >> CASTILLO: TO YOUR POINT, THERE WAS A FEDERAL BILL PASSED BECAUSE THERE ARE A LOT OF AI PHOTOS CREATED OF INDIVIDUALS AND THEN CIRCULATED CAMPAIGN IN TERMS OF WHAT IS ILLEGAL AND WHAT ARE THESE BILLS AND THE IMPACT.
IF THAT WO I DON'T THINK A COP WITH LIGHTS ON ARE GOING TO MINIMIZE THAT CRIME. IF IT'S PUBLIC EDUCATION AND/OR I KNOW YOU ALL DO A GOOD JOB IN TERMS OF THE PERP WALK IN TERMS OF LAYING OUT HORRENDOUS THINGS INDIVIDUALS HAVE DONE, BUT LAYING OUT LIKE THE CONSEQUENCES, WHAT ARE THE LAWS. I THINK THAT'S ONE THAT CONTINUES TO RISE.
IF THERE'S WAYS THAT WE CAN MINIMIZE THAT ONE, I THINK WE SHOULD EXPLORE.
>> YES, MA'AM. WE WILL DO. LET ME DO A DEEPER DIVE ON
THE INFO AND FIGURE OUT HOW WE WANT TO LOOK AT THAT. >> CASTILLO: THANK YOU,
CHIEF. THANK YOU, CHAIR. >> KAUR: THE ONLY OTHER THING I WOULD ADD, TO LOOK AT THE ONES THAT HAVE THE BIGGEST DECREASE, SO LIKE THE LARCENY/THEFT OFFENSES, THOSE HAVE A PRETTY SIGNIFICANT INCREASE.
THE PERCENTAGE IS 12% BUT IT'S A HIGHER NUMBER OF CASES THAN THE REST OF THEM YOU SEE A 56% DECREASE IN ARSON, WHICH IS GREAT. BUT WE ONLY HAVE 50 CASES OF ARSON A YEAR. SO CURIOUS ABOUT HOW THE LARCENY/THEFT OFFENSES HAVE BEEN ADDRESSED AND IF THERE'S -- LAST YEAR WE SAW THE MOTOR VEHICLE DECREASE AND NOW WE'RE SEEING IT EVEN MORE. THANKFULLY, KIA HAS UPPED THEIR GAME. WHAT ARE THE OTHER REASONS WE SEE DECREASES IN WOULD BE HELPFUL FOR US IN OUR NEXT MEETING AS WE DISCUSS WHAT ARE THE TRUE CORRELATING
FACTORS. >> ABSOLUTELY. >> KAUR: COOL.
ALL RIGHT. IT'S 3:31. WE DID IT! TIME IS NOW 3:31. PUBLIC SAFETY COMMITTEE IS NOW ADJOURNED.
* This transcript was compiled from uncorrected Closed Captioning.