[00:00:09]
          >> MCKEE-RODRIGUEZ: GOOD AFTERNOON. THE TIME IS NOW 2:05 P.M. 
          NOVEMBER 3RD, 2026, AND WE'LL CALL THE MEETING OF THE TRANSPORTATION COMMITTEE TO ORDER. MADAM CLERK, PLEASE CALL ROLL. 
          WONDERFUL, WONDERFUL.  I'LL START OFF BY SAYING THANK YOU TO EVERYONE WHO CAME OUT TODAY. WE DO HAVE ONE RESIDENT SIGNED UP TO SPEAK. 
          BEFORE THAT I'LL GIVE A SUMMARY. WE HAVE VERY IMPORTANT ITEMS ON TODAY. WE HAVE WAYMO, VIA AND A CFR FILED BY COUNCILMEMBER MARK WHYTE WHO I'M SURE WILL JOIN US TO PROVIDE SOME REMARKS LATER. 
          WE'LL START OFF WITH PUBLIC COMMENT. WE HAVE BIANCA MALDONADO 
          SIGNED UP FOR ALL THREE ITEMS, 2, 3 AND 4. >> BIANCA, PRESIDENT OF THE MONTICELLO PARK ASSOCIATION. THANK YOU, COUNCILMAN, FOR GIVING ME THE ABILITY TO SPEAK TODAY. THESE ARE THREE VERY IMPORTANT TOPICS FOR MY COMMUNITY AND I HAPPEN TO SPEAK ON TWO ADDITIONAL ONES BECAUSE I'M HERE. 
          THE FIRST ONE THAT'S IMPORTANT TO US IS THE VIA SITUATION WITH THE RIDERSHIP AND THE BUS DRIVERS AND THEIR SAFETY AND HOW THEY OPERATE IN OUR COMMUNITY AND IN OUR RIGHT-OF-WAY. WE HAVE SEVEN BUS LINES THAT CONVERGE AT MARY LOUISE AND FREDRICKSBURG ROAD. WE ARE THE HIGHEST ON AND OFF POINT WITH 4,000 PEOPLE GETTING ON AND OFF THE BUS EVERYDAY AT THIS LOCATION. AND WHY IS THAT IMPORTANT? BECAUSE THEY'VE ESSENTIALLY CREATED A TRANSIT CENTER WITHOUT APPROPRIATE SUPPORT INFRASTRUCTURE. THERE'S NO RESTROOMS, THERE'S NO PERMANENT SECURITY, AND WE'VE HAD INCIDENTS THAT HAVE ESCALATED. 
          WE'VE HAD KNIFING INCIDENTS, WE'VE HAD PEOPLE WHO PASSED AWAY AT THESE BUS STOPS BECAUSE OUR CONCERNS WITH VIA AND WE'RE MOVING FORWARD AND WE'RE CONTINUING TO HAVE ONGOING CONVERSATIONS WITH THEM. I WANTED TO BRING THESE CHALLENGES THAT WE HAVE HAD WHEN YOU HAVE SUCH A HIGH, DENSE AMOUNT OF INDIVIDUALS COMING ON AND OFF THE BUS AND HOW IT'S IMPORTANT FOR YOU TO BE AWARE. 
          THEY RECENTLY CLOSED A BUS STOP ON THE 100 BLOCK OF MARY LOUISE AND THAT WILL PREVENT CONFLICTS FOR A LEFT-HAND TURN FOR A BUS ACROSS A HIGH PEDESTRIAN AREA. WE NEED TO ENSURE THAT AS PEOPLE ARE GETTING TO AND FROM BUS STOPS IN THIS AREA THAT THEY'RE DOWN SO SAFELY AND THERE'S LESS CONFLICTS FREDRICKSBURG ROAD HAS HIGH AREAS OF WHERE THERE HAVE BEEN FATALITIES. 
          ALSO WE'VE ASKED FOR THEM TO STEP UP THE VIA TRANSIT POLICE PRESENCE BECAUSE WE SEE IT AT THEIR TRANSIT CENTER. YOU GO TO PARK AND RIDE AT BALCONES HEIGHTS AND THEY HAVE PEOPLE OVER THERE, BUT WE HAVE MORE HERE AT MARY LOUISE AND WE DON'T HAVE THAT SAME SAFETY NETWORK. PEOPLE NEED TO FEEL SAFE WHEN THEY RIDE THE BUS. WHAT CAN WE DO TO MAKE THAT BETTER? THE CONDITIONS FOR A BUS WITH THAT AMOUNT OF PEOPLE, IT CREATES A LOT OF TRASH. 
          WHAT ARE WE DOING TO ENSURE THAT PEOPLE HAVE A SAFE, CLEAN ENVIRONMENT AS THEY'RE GETTING ON AND OFF THE BUS? THEY DESERVE THAT. I THINK YOU AS THE CITY OF SAN ANTONIO SHOULD BE AWARE THAT WE ALSO HAVE, WHAT'S THE WORD I'M LOOKING FOR? PEOPLE WHO COME AND WANT TO HAVE THEIR ABILITY -- PUBLIC FREE SPEECH. 
          IT'S AN AREA FOR FREE SPEECH AREA. WE ALSO HAVE A LOT OF PICKUP JOB VENDORS WHO COME AND SELL THINGS. HOW DO YOU ENSURE THAT THAT DOES NOT JEOPARDIZE THE ACCESSIBILITY TO AND FROM THE BUS STOP AND MAKE SURE PEOPLE DON'T ACCOST THE RIDERSHIP BECAUSE THEY ARE FORCED TO GO THERE TO GET ON AND OFF THE BUS. SO WE SEE THE [INDISCERNIBLE]. 
          I'LL GIVE YOU AN EXAMPLE, IF YOU CALL 311 YOUR CASE DOESN'T ADDRESSED FOR THE MOBILE POP-UP VENDORS. YOU HAVE TO CALL THE SUPERVISOR THAT DAY, THE DAY IT'S HAPPENING, SO THEY CAN DISPATCH SOMEBODY OUT. I WANT TO LET YOU KNOW WHAT TRANSIT CAN BRING AND OTHER CHALLENGES -- [BUZZER]. THAT WOULD OCCUR. 
          LASTLY IN REGARDS TO THE OTHER TWO ITEMS FOR THE TREES AND THE FLOODPLAIN, CAMP MONROE IS A 100 YEAR FLOODPLAIN THAT CUTS THROUGH OUR COMMUNITY. 
          WE'D LOVE TO SEE MORE GREEN INFRASTRUCTURE THERE AND TOTALLY SUPPORTIVE OF THE CCR. AND WAYMO, I EXPRESSED MY CONCERN TO THEM ABOUT HOW WAYMO ALMOST HIT ME IN THE H-E-B PARKING LOT. THE MAPS ARE NOT THE TRUE ROADWAYS THEY RUN ON. I ASK THEM TO STICK TO HIGHWAYS AND NOT OUR RESIDENTIAL STREETS DUE TO THE MAINTENANCE OF THE STREETS LONG-TERM. 
          THANK YOU FOR MY COMMENTS. >> MCKEE-RODRIGUEZ: THANK YOU VERY MUCH. 
          WE WILL NOW MOVE TO ITEM 1, APPROVAL OF MINUTES. AND FOR THE RECORD, COUNCILMEMBER KAUR IS ONLINE VIRTUALLY. ERROR, TRANSPORTATION AND 
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INFRASTRUCTURE FOR WHATEVER DATE WAS THE LAST MEETING. I'LL ENTERTAIN A MOTION. 
          WE HAVE A MOTION AND A SECOND. ALL THOSE IN FAVOR SAY AYE? YOU. WE'LL MOVE ON TO ITEM 2, WAYMO. 
          I'LL BEGIN WITH A LITTLE BIT OF A JOKE. NO, I WON'T BEGIN WITH A JOKE. WHAT I'LL SAY IS THE INTEREST IN BRINGING WAYMO ALONG IS THERE'S OBVIOUSLY BEEN AN INCREASED PRESENCE OF WAYMO VEHICLES SINCE THEY'VE BEGAN OPERATIONS IN SAN ANTONIO AND THERE'S OBVIOUSLY A CURIOSITY AND AN INTEREST IN WHAT ARE THOSE VEHICLES DOING ON THE ROAD, HOW DO WE ENSURE THAT THEY'RE SAFE AND WHAT IS THE IMPACT ON THE TRANSPORTATION ECOSYSTEM IN SAN ANTONIO. 
          TO THE JOKE, I DID START OFF VERY -- I DON'T WANT TO SAY OPPOSED. 
          I'M NOT NECESSARILY -- I AT ONE POINT WAS LIKE, HMM, I DON'T KNOW ABOUT WAYMO. 
          NOW THAT I'VE DRIVEN ALONGSIDE WAYMO AND OTHER FOLKS, I DO FEEL LIKE WE NEED TO GET SOME OF THESE DRIVERS OFF THE ROAD, AND IF WE CAN REPLACE THEM WITH AUTONOMOUS VEHICLES IT WILL BE SAFER, AND LET'S DO THAT. THE WAY SOME PEOPLE DRIVE, MAN. ON THAT NOTE, I'LL TURN IT OVER TO JOHN IF YOU WOULD 
          LIKE TO INTRODUCE THE FIRST. >> THANKS, COUNCILMAN. WAYMO IS HERE TO PRESENT SO WE'LL ASK THEM TO PRESENT. OBVIOUSLY IF YOU HAVE QUESTIONS, THEY'RE HERE TO 
          ENTERTAIN QUESTIONS. GO FOR IT. >> I'M ANABELLE CHANG WITH WAYMO. I LEAD OUR U.S. STATE AND LOCAL PUBLIC POLICY. 
          I'VE BEEN WITH THE COMPANY FOR OVER SIX YEARS NOW AND IN A CONSUMER TRANSPORTATION FOR MORE THAN 10. I'M ALSO A FORMER PUBLIC SERVANT AND ORIGINALLY FROM TEXAS, SO IT'S GOOD TO BE BACK. I ALSO HAVE MY COLLEAGUE HERE DR. ROBERT CHEN, WEIS BEEN WITH WAYMO FOR MORE THAN EIGHT YEARS IN AUTONOMOUS VEHICLES FOR MORE THAN 10. HE'S ALSO ORIGINALLY FROM TEXAS AND ALSO THE WORLD'S LEADING EXPERT ON WEATHER AND AUTONOMOUS VEHICLE TECHNOLOGY. I WILL GET US KICKED OFF HERE. 
          LET ME START. SO WHAT GETS WAYMO FOLKS UP EVERYDAY TO DO THE WORK THAT WE DO? IT IS BECAUSE OF THIS. SAN ANTONIO IN 2024, WE PULLED SOME DATA FROM TEXAS DOT. YOU CAN SEE THERE WERE 170 FATALITIES ON THE ROAD. A SIGNIFICANT MAJORITY OF THESE FATALITIES INVOLVED PEDESTRIANS AND CYCLISTS. ON TOP OF THAT THEY OFTEN INVOLVED IMPAIRED DRIVING. 
          ALL OF THESE ARE NON-FACTORS FOR WAYMO. AS YOU CAN SEE, AS THE CHAIR POINTED OUT HIMSELF, OFTEN YOU FIND THAT THE WAYMO IS IN FACT DRIVING SAFER. 
          SO THAT'S WHAT GETS US HERE AND WHY WE WANT TO BE HERE IN SAN ANTONIO. 
          LET ME SHARE A LITTLE BIT ABOUT OUR HISTORY AS WELL. I KNOW WE ARE RELATIVELY NEW TO TOWN, BUT WE'VE ACTUALLY BEEN WORKING ON AUTONOMOUS VEHICLE TECHNOLOGY FOR MORE THAN 15 YEARS. SO WE STARTED FIRST AS A GOOGLE SELF-DRIVING CAR PROJECT AND MAYBE MORE IMPORTANTLY FOR THIS GROUP, WE'VE ACTUALLY HAD A FULLY AUTONOMOUS COMMERCIAL SERVICE AVAILABLE TO THE PUBLIC SINCE OCTOBER 2020. 
          I REMEMBER THAT DAY PRETTY CLEARLY. WE'VE HAD A FULLY AUTONOMOUS SERVICE THAT PEOPLE HAVE BEEN ABLE TO RIDE FOR MORE THAN FIVE YEARS. 
          AND IN THE LAST FEW YEARS WE HAVE NOW BEEN ABLE TO EXPAND OUTSIDE OF ARIZONA AND CALIFORNIA AND TO SEVERAL TEXAS CITIES. AND HERE WE GO. 
          AND WHEN I SAY SEVERAL TEXAS CITIES, WE'RE TALKING ABOUT ALL ACROSS THE UNITED STATES. WE ARE NOW OPERATING COMMERCIAL SERVICES, FULLY AUTONOMOUS SERVICES LIKE HERE IN SAN ANTONIO ACROSS 14 OTHER CITIES ACROSS THE U.S. AND ARE BUILDING A GLOBAL PRESENCE AS WELL FROM ASIA TO EUROPE. 
          AND YOU CAN SEE MANY OF THE OTHER PLACES WHERE WE ARE TESTING. 
          IN SAN ANTONIO, I ACTUALLY HAD A DELIGHTFUL EXPERIENCE LAST NIGHT. 
          I WAS ABLE TO TAKE A SAN ANTONIO -- FROM THE SAN ANTONIO AIRPORT A CURBSIDE WAYMO ALL THE WAY INTO TOWN. IT TOOK PRETTY -- A COUPLE OF MINUTES. IT WAS VERY SMOOTH. THE AIRPORT HAS BEEN AN INCREDIBLE PARTNER. WE HAVE ABOUT 100 VEHICLES IN OUR FLEET. 
          AND INTERESTINGLY ACTUALLY, CHAIRMAN, IN YOUR DISTRICT WE HAVE A 100,000 SQUARE FOOT DEPOT. I WENT TO VISIT IS LAST NIGHT. 
          MORE THAN 2 DOZEN FOLKS ARE ON SHIFT, FULL-TIME EMPLOYEES WITH BENEFITS WORKING TO HELP MAINTAIN OUR DEPOT TO SERVE THE ENTIRE REGION. 
          IT'S A 24/7 SERVICE. IMPORTANTLY FOR VISITORS HERE FOR WORK, FOR BUSINESS, FOR CONVENTIONS, ET CETERA, WE FEEL LIKE WE ARE A VERY CONVENIENT OPTION FOR FOLKS. 
          AND THAT'S THE OPERATIONAL AREA IN WHICH WE CURRENTLY HAVE WAYMO AVAILABLE. 
          LET ME TALK TO YOU A LITTLE BIT ABOUT THE TECH IN CASE YOU HAVE NOT HAD A CHANCE TO PEEK UNDER THE HOOD. WE HAVE A PRETTY COMPLEX AND SOPHISTICATED SENSOR STACK. 
          YOU MAY HAVE LEVEL 2, WHAT WE CALL LEVEL 2 ASSISTED ADVANCED DRIVER ASSIST ON 
          [00:10:02]
YOUR VEHICLES. WE HAVE SOMETHING BEYOND THAT. 
          WE HAVE LIDAR, RADAR AND 29 CAMERAS ON THIS PARTICULAR MODEL OF THE JAGUAR IPACE, AS WELL AS MICROPHONES. LIDAR, INTERESTINGLY, CAN SEE IN THE PITCH DARK OF NIGHT, PITCH BLACK DARK NIGHT. WE BUILD A 3D IMAGE. 
          AND WHEN I GO BACK TO THAT INITIAL SHIED OF THE 170 FATALITIES, EVEN THOSE FATALITIES ARE OCCURRING AT NIGHT BECAUSE OF LOW LIGHT, HARDER FOR PEOPLE TO SEE, ET CETERA. WE DON'T HAVE THAT PROBLEM. WE CAN SEE AS CLEARLY AS DAY WITH OUR LIDAR SYSTEMS. RADAR, WE CAN ALSO USE RADAR TO DETECT MOVEMENT DOWN TO THE SLIGHTEST MILLISECOND. THIS IS PARTICULARLY HELPFUL DURING INCLEMENT WEATHER CONDITIONS, SO HEAVY RAIN, HEAVY FOG, EVEN SAND STORMS THAT WE'VE EXPERIENCED IN PHOENIX. AND WHAT'S GREAT TOO IS WE HAVE 29 CAMERAS. 
          IF YOU THINK BACK ON YOURSELF AS A DRIVER, YOU HAVE TWO CAMERAS AND MAYBE YOU'RE LOOKING OVER YOUR SHOULDER. HOPEFULLY YOU'RE LOOKING OVER YOUR SHOULDER, CHECKING YOUR REAR VIEW AND CHECKING ALL YOUR MIRRORS, BUT SOMETIMES PEOPLE DON'T AND SOMETIMES YOU'RE DISTRACT, YOU'VE GOT A TO-DO LIST IN YOUR HEAD, YOU'RE LISTENING TO THE RADIO ABOUT THE ELECTION. 
          THERE ARE A LOT OF THINGS THAT COULD BE HAPPENING. THESE AGAIN ARE NON-FACTORS FOR THE WAYMO. AND THEN WE HAVE MICROPHONES IN ORDER TO REALLY BE ABLE TO HEAR SIRENS FROM FIRST RESPONDERS LIKE POLICE AND AMBULANCES, ET CETERA. 
          AND ALL OF THAT TOGETHER CREATES A HIGHLY REDUNDANT, HIGHLY SOPHISTICATED SYSTEM THAT MAKES UP OUR SENSOR STACK. THEN ONCE WE INTEGRATE THAT INFORMATION INTO OUR SENSORS, THAT'S WHEN I SAY THE MAGIC HAPPENS. 
          THIS IS THE WAYMO A.I. IN ACTION. WHAT IS HAPPENING SIMULTANEOUSLY. THIS IS ALL BEEN MILLISECONDS IS THE WAYMO IS DETECTING WHERE AM I LOCATED, WHAT IS HAPPENING AROUND ME, AND WHAT WILL I DO NEXT? SO IS THIS CYCLIST GOING TO BE -- IS THIS CYCLIST TEETERING OVER? IS THIS THIS CHILD GOING TO RUN ACROSS THE STREET? IS THIS PERSON ABOUT TO PEEK OUT BETWEEN TWO CARS AND TRY TO POP THROUGH THE MIDDLE OF THE STREET? IS THIS PERSON ON THEIR CELL PHONE LOOKING AT WHERE THEY'RE GOING. ALL OF THIS INFORMATION IS HAPPENING VERY QUICKLY AND WE ARE MAKING THESE DECISIONS OF WHERE TO DRIVE DURING THAT PERIOD OF TIME. 
          THEN TO GIVE YOU A LITTLE BIT OF CONTEXT OF SCALE, SO RIGHT NOW WAYMO IS GIVING MORE THAN 500,000 PAID RIDES A WEEK ACROSS THE COUNTRY. WE'RE DRIVING MORE THAN A MILLION FULLY AUTONOMOUS MILES ON PUBLIC ROADS AROUND THE COUNTRY AND WE SEE THESE TYPES OF WHAT WE CALL BLACK SWAN CASES ALL THE TIME. SO THIS SLIDE USUALLY HAS MOVEMENT BUT YOU CAN SEE THERE ARE PEOPLE LITERALLY ROLLING OUT OF CARS, PEOPLE WHO ARE ON SKATEBOARD HOLDING ON TO THE BACK OF TRUCKS, BOUNCE HOUSES THAT COME FLYING OFF OF PEOPLE'S FRONT YARDS. WE SAY TODDLERS ON THE RUN. 
          I'M A PARENT OF TWO LITTLE KIDS. THEY DO RUN, SOMETIMES INTO THE STREET. SO ALL OF THIS INFORMATION, ALL OF THIS DATA HELPS TO BUILD OUR TECHNOLOGY AND CONTINUE TO ITERATE AND IMPROVE UPON OUR CAPABILITIES. AND WE KNOW THAT WE ARE DEMONSTRATING INCREASED SAFETY IN OUR COMMUNITIES WHERE WE DRIVE. SO THIS IS A SAFETY RESEARCH PAPER THAT WE'VE DONE BASED ON A 270 MILLION-MILE BENCHMARK OF FULLY AUTONOMOUS DRIVING ON PUBLIC ROADS. WE COMPARE APPLES TO APPLES. 
          SO WE SPECIFICALLY COMPARE TO WHERE WE ARE DRIVING IN COMMUNITIES LIKE LOS ANGELES, SAN FRANCISCO, ET CETERA, AND LOOKING AT THEIR TRAFFIC FATALITIES, AIR BAG DEPLOYMENTS BECAUSE THOSE ARE TRACKED, AND INJURY-CAUSING CRASHES BASED ON POLICE REPORTS, ET CETERA. WE'RE ABLE TO STACK BASICALLY HOW WE COMPARE TO HUMAN DRIVERS. AND WHAT'S PHENOMENAL IS THAT OUR NUMBERS CONTINUE TO BEAR OUT. THIS LATEST ONE DEMONSTRATES THAT WE HAVE 95% FEWER SERIOUS INJURY OR WORSE CRASHES THAN A HUMAN DRIVER. 
          AND THAT MAKES SENSE BASED ON WHAT I SHARED WITH YOU ABOUT THE SENSOR STACK, ABOUT THE 29 CAMERAS, LIDAR, THE RADAR, THE MICROPHONES. I'VE SEEN IT MYSELF. 
          I WAS ACTUALLY DRIVING PAST A SCHOOL ZONE DURING DROPOFF AND I WAS IN THE WAYMO AND IT HARD BREAKED AND I WASN'T SUR WHAT WAS GOING ON. I LOOKED UP AND UNFORTUNATELY A MOTHER WHO WAS DOING A DROPOFF HAD ACTUALLY COLLIDED WITH A CYCLIST AND HIS BIKE WAS WEDGED UNDER HER CAR. HE GOT UP AND HE WAS OKAY, BUT I DON'T KNOW WHAT LED UP TO THAT EVENT, BUT THE WAYMO WAS ABLE TO QUICKLY DETECT THAT. THE HUMAN MAY HAVE BEEN ONE OR TWO SECONDS LATE IN CONTRAST, AND THAT WAS A REALLY SCARY SITUATION. LUCKILY THE KID WAS TOTALLY FINE, BUT THIS IS A TYPE OF REAL WORLD SITUATION THAT WE ENCOUNTER ALMOST EVERYDAY. 
          [00:15:07]
I ALSO WANTED TO MAKE SURE YOU SAW THE TWO DIFFERENT TYPES OF VEHICLES WE HAVE IN OUR FLEET. SO THE BLUE VAN, I SAW SEVERAL OF THESE IN OUR DEPOT LAST NIGHT AND YOU MAY SEE THEM AROUND. THIS IS THE O-HIGH. 
          IT'S LOWER TO THE GROUND, A LITTLE MORE LEG SPACE. AND THEN WE HAVE THE JAGUAR IPACE. AND THE NEXT VEHICLE WE HAVE IS THE HYUNDAI IONIC. 
          THESE ARE THREE DIFFERENT TYPES OF VEHICLES THAT YOU WILL LIKELY BEGIN TO SEE IN SAN ANTONIO. I'D LIKE TO INVITE MY COLLEAGUE ROBERT UP NOW, DR. CHE 
          BIT ABOUT OUR WEATHER CAPABILITIES. >> ALL RIGHT, HI MEMBERS OF THE COMMITTEE. MY NAME IS ROBERT CHEN. AS ANABELLE MENTIONED, I'M THE PRODUCT LEAD AT WAYMO FOR WEATHER. IT GOES WITHOUT SAYING THAT WE TAKE EXTREME WEATHER SERIOUSLY AND IT'S PRESENT IN EVERY CITY THAT WE OPERATE, AND I WANT TO SPEND A MOMENT SHARING A BIT ABOUT OUR PROCESS FOR TACKLING THESE SITUATIONS. BEFORE WE START WORKING IN A NEW CITY, WE WORK TO RESEARCH AND UNDERSTAND WHAT MIGHT BE NEW, UNIQUE OR NOVEL IN THOSE CITIES AND THAT INCLUDES THE TYPE OF WEATHER CONDITIONS AND THE TYPE OF NATURAL DISASTERS AND THE TYPE OF EXTREME WEATHER THAT MIGHT BE PRESENT, AND THAT CAN INCLUDE THINGS LIKE WILDFIRES, FLOODING, CONVECTIVE STORMS, TORNADOES, AND EVEN TROPICAL CYCLONES AND MUCH MORE. TO ADDRESS THESE TYPES OF SITUATIONS AND EXTREME WEATHER, WE LEVERAGED THREE DIFFERENT STRATEGIES. 
          THEY'RE LISTED HERE. SO THE FIRST STRATEGY IS THE WAYMO VEHICLE. 
          THIS IS WHERE BOTH THE HARDWARE AND THE SOFTWARE COME TOGETHER TO TACKLE THE CHALLENGES THAT ARE IN FRONT OF IT. THIS IS WHAT OUR ENGINEERING TEAMS AND MANY PEOPLE AT WAYMO WORK TO CONTINUE TO BUILD AND IMPROVE ON. 
          THE SECOND IS WHAT WE CALL AVOIDANCE AREAS. AND THESE ARE SPECIFIC REGIONS THAT YOU MIGHT HAVE IN A TERRITORY THAT WE WOULD HAVE VEHICLES ROUTE AROUND OR NOT DRIVE TOWARDS. AND THE LAST AREA IS OPERATIONAL POLICY AND THIS IS WHERE WE'RE MAKING ADJUSTMENTS TO OUR SERVICE. THIS MAY INCLUDE PAUSING OR SERVICE OR REDUCING OR FLEET SIZE. THERE ARE MANY KNOBS AND LEVERS WITHIN THIS CATEGORY. FOR MANY OF THE THINGS THAT WE TACKLE WITHIN THE EXTREME WEATHER SPACE, WE USE A COMBINATION OF THESE THREE TO MANAGE THOSE SITUATIONS. 
          WE UNDERSTAND THAT THE COMMITTEE HERE DOES HAVE SOME QUESTIONS ABOUT AN INCIDENT THAT TOOK PLACE IN APRIL, SO I WANTED TO SPEND A LITTLE BIT OF TIME ADDRESSING THAT WITH RESPECT TO THIS FRAMEWORK THAT WE HAVE HERE. 
          ON APRIL 20TH THERE WAS A PERIOD OF INTENSE RAIN IN SAN ANTONIO. 
          AN UNOCCUPIED WAYMO VEHICLE ENTERED A FLOODED ROADWAY AND WAS PULLED INTO AN ACTIVE WATERWAY. THERE WERE NO RIDERS, NO INJURIES, AND WE WERE ABLE TO WORK WITH LOCAL -- WE WERE ABLE TO WORK WITH LOCAL EMERGENCY TEAMS AND SERVICES TO TV THE VEHICLE. WE PAUSED OUR SERVICE AND OUR THOROUGH EVALUATION OF THE EVENT WE IDENTIFIED A FEW AREAS OF OPPORTUNITY. SPECIFIC AROUND FLOODING ON HIGHER SPEED ROADWAYS. SO WE ALSO ISSUED A VOLUNTARY SOFTWARE RECALL TO ADDRESS THAT SITUATION. TO GIVE OURSELVES TIME WE DID PAUSE OUR SERVICE SO THERE WAS A PERIOD OF TIME WE WEREN'T OPERATING BUT WE TOOK THAT TIME TO MAKE MANY IMPROVEMENTS ACROSS ALL THREE AREAS AS MENTIONED HERE. 
          SO THIS ALSO INCLUDES IMPROVEMENTS ON THE WAYMO VEHICLE SIDE, IMPROVEMENTS ON THE AVOIDANCE AREA SIDE AND ALSO IMPROVEMENTS ON OUR OPERATIONAL POLICY. 
          AND THEN WE ALSO VALIDATED ALL THREE OF THESE WITH RESPECT TO OUR FRAMEWORK AND THEN ALSO WITH A SAFETY SPECIALIST PRESENT. THESE IMPROVEMENTS TOGETHER OVER THE PAST SIX MONTHS HAVE ALLOWED US TO CONFIDENTLY RESUME TO OUR PRIOR OPERATING -- TO OUR PRIOR OPERATIONS AND THEN ALSO WORK TO EXPAND BOTH OUR FLEET AND ALSO ACCESS TO MORE RIDERS AND THE PUBLIC. I'LL NOW TURN IT BACK TO 
          ANABELLE. >> I'M GOING TO WALK THROUGH A LITTLE BIT -- I REALIZE THAT ROBERT IS MUCH TALLER. HOLD ON. [LAUGHTER]. 
          HERE WE GO. AND I WANTED TO GO BACK A LITTLE BIT TO THE EXPERIENCE OF RIDERS THAT WE HAVE. AND ACTUALLY I'LL EVEN SHARE AGAIN MY PERSONAL EXPERIENCE HERE AS A FEMALE THAT HAS TO TRAVEL AROUND THE COUNTRY OFTEN TO NEW CITIES LATE AT NIGHT OR EARLY IN THE MORNING, WHAT HAS BEEN SO LIBERATING FROM A WAYMO 
          [00:20:01]
PERSPECTIVE IS THAT IT IS MY OWN VEHICLE. WHEN I'M WATCHING ONE FROM THE -- WHEN I'M CATCHING ONE FROM THE AIRPORT. I DID SHARE MY WAYMO WITH ROBERT YESTERDAY, BUT OFTEN TIMES I'M OFTEN TRAVELING TO THESE CITIES ON MY OWN. 
          WHAT'S SO GREAT ABOUT THE WAYMO APP IS THAT IT IS TAILORED TO YOU. 
          SO FOR EXAMPLE, YOU ALREADY HAVE YOUR PRESET TEMPERATURE THAT YOU ALREADY LIKE. 
          YOU HAVE YOUR PRESET SPOTIFY LIST THAT YOU ALREADY LIKE. YOU ALREADY HAVE THE LEG ROOM SET UP. REGARDLESS OF WHETHER YOU'RE IN TAMPA, SAN ANTONIO OR DENVER, THIS IS A VERY UNIFORM EXPERIENCE. AND FOR ME AS A FEMALE RIDER, I REALIZE THAT I OFTEN HAVE TO TAKE BUSINESS CALLS. 
          I DON'T HAVE TO ASK SOMEONE FOR PERMISSION TO TAKE A PHONE CALL. 
          I DON'T HAVE TO ASK ANYONE PERMISSION TO ROLL DOWN THE WINDOW OR TURN UP THE HEAT OR LOWER THE HEAT OR TURN ON THE AIR CONDITIONING. THIS IS ALL MY OWN SPACE. 
          AND WE FIND THAT A LOT OF FEMALE RIDERS STRONGLY PREFER THIS OPTION. 
          THE OTHER ONE THAT WE WANT TO TALK ABOUT IS MOBILITY ADVOCATES. 
          SO HERE IN SAN ANTONIO WE PARTNER WITH VIBRANT ACCESSIBILITY AUDIO] TO GET THEIR FEEDBACK ON HOW WE CAN IMPROVE THE SERVICE FOR FOLKS WHO MAY HAVE MOBILITY CHALLENGES OR MAY HAVE OTHER TYPES OF ACCESS ISSUES. 
          AND WHAT'S BEEN SO FANTASTIC FOR US IS THAT THE VISION IMPAIRED COMMUNITY, HEARING IMPAIRED COMMUNITY, AND EVEN THOSE WHO ARE NEURODIVERGENT, STRONGLY PREFER THIS SERVICE FOR A COUPLE OF DIFFERENT REASONS. ONCE AGAIN, IT'S THEIR OWN SPACE, NO ONE IS JUDGING THEM, THEY HAVE THE OPPORTUNITY AND FREEDOM TO NAVIGATE INDEPENDENTLY WITHOUT RELYING ON SOMEONE ELSE. 
          THE OTHER THING IS THAT WE'VE ACTUALLY MADE ADAPTATIONS TO OUR APP TO MAKE SURE THAT IT'S A MORE CONVENIENT OPTION FOR PEOPLE. 
          SO FOLKS WHO ARE NEURODIVERGENT WOULD LIKE TO HAVE LESS SENSORY OVERLOAD, SO THEY OFTEN -- WE HAVE NOW INTEGRATED A FEATURE INTO OUR APPS SO YOU CAN TURN OFF DINGS AND PINGS AND OTHER CUES. BUT SOMEONE WHO MIGHT BE HEARING IMPAIRED -- VISION IMPAIRED MAY WANT A LOT OF AUDIO CUES SO WE HAVE THE ABILITY TO NARRATE THE RIDE FOR SOMEONE. IF YOU'RE GOING LEFT ON THIS STREET OR RIGHT, OR WAITING ON A LIGHT, WE ACTUALLY HAVE THE ABILITY TO NARRATE THAT. 
          SO ALL OF THESE ARE THINGS THAT WE LEARN FROM THE COMMUNITY AS THEY ARE EXPERIENCING THIS SERVICE. ANOTHER GROUP THAT REALLY ENJOYS RIDING WITH WAYMO, AND YOU MIGHT BE SURPRISED, ARE OFTEN EARLY ADOPTERS, ARE ACTUALLY SENIOR CITIZENS. AS YOU CAN IMAGINE, AT SOME POINT EVERYONE MAY HAVE TO HAVE THEIR KEYS TAKEN AWAY. THEY DON'T WANT TO LOSE INDEPENDENCE AND FREEDOM. 
          SO HERE IN SAN ANTONIO WE ALSO WORK WITH SENIORS IN PLAY AND GET THEIR INPUT, THEIR FEEDBACK AND WORK TO ACTUALLY TRAIN THEM ON HOW TO USE A WAYMO. 
          SOMETIMES A WAYMO IS NOT THE BEST OPTION. MAYBE YOU HAVE TO WALK A LONG DISTANCE OR WE CAN'T GET AS CLOSE TO A DROPOFF AS SOMEONE WOULD LIKE, BUT FOR SOME FOLKS THEY MIGHT PREFER THE OPTION. WE ALWAYS SHOW IF YOU PUT IT ON YOUR APP, WALKING DISTANCE, SO IF THERE IS A SIGNIFICANT AMOUNT OF WALKING DISTANCE, WE CAN LET YOU KNOW. WE EVEN HAVE A LITTLE LIKE MINI COMPASS WITH WAYFINDING DIRECTIONS TO HELP MAKE THE EXPERIENCE MORE CONVENIENT. 
          THESE ARE SOME OF THE COMMUNITY PARTNERS THAT WE WORK WITH NATIONALLY AND LOCALLY. SOME OF THESE NAMES YOU PROBABLY RECOGNIZE. 
          WE ARE ALWAYS LOOKING TO IMPROVE AND GET FEEDBACK FROM FOLKS ON HOW WE CAN MAKE THIS -- THE SERVICE THAT WE HAVE MORE CONVENIENT, MORE PRACTICAL OR ADAPT TO ANY LOCAL NORMS. I WANT TO SHARE A LITTLE BIT ABOUT JOBS. 
          WE OFTEN GET ASKED ABOUT AUTONOMOUS VEHICLE AND THE IMPACT ON JOBS. 
          AND WHAT I WOULD SAY IS GOING TO THE DEPOT LAST NIGHT WAS A REALLY PERFECT EXAMPLE OF SEEING MORE THAN -- SEVERAL DOZEN FOLKS ACTUALLY WORKING AN EVENING SHIFT, AND THESE AGAIN, I REALLY WANT TO REITERATE, ARE FULL-TIME JOBS WITH BENEFITS. SO WE HAVE PEOPLE WHO ARE WORKING ON WHO ARE WORKING ON CALIBRATION OF SENSORS, THEY'RE HELPING CHARGE THE VEHICLE, REUNITING PEOPLE WITH THEIR LOST AND FIND. YOU WOULD BE SURPRISED HOW MANY PEOPLE LOSE THEIR CELL PHONE IN THE CAR. IT'S A VERY COMMON THING. 
          ALL OF THAT BECAUSE IT IS A PHYSICAL FLEET REQUIRES PHYSICAL MAINTENANCE. 
          WHAT'S REALLY EXCITING TOO ON THIS NOTE IS THAT THESE ARE FIRST GENERATION JOBS. 
          THESE ARE FIRST-EVER AUTONOMOUS VEHICLE JOBS IN SAN ANTONIO'S HISTORY, BUT WE BELIEVE THAT THEY ARE DURABLE AND TRANSFERABLE. AND THAT I THINK IS REALLY EXCITING TO THINK ABOUT THE FUTURE OF SAN ANTONIO AND THE REGION AS THESE JOBS DONE CONTINUE TO GROW AS OUR SERVICE ALSO CONTINUES TO GROW HERE AS WELL. 
          AND THEN I WILL LEAVE IT ON THAT AND ROBERT AND DR. CHEN AND I ARE HERE, AVAILABLE 
          FOR ANY QUESTIONS. >> MCKEE-RODRIGUEZ: AWESOME. 
          THANK YOU SO MUCH. FOR MY COLLEAGUES, I AGENDIZED THIS ITEM FOR A FEW REASONS. MAY SOME OF THIS HAS BEEN MENTIONED BEFORE. 
          ONE OF THE BIGGEST CHALLENGES THAT WE'VE RECEIVED WHEN WE GET CALLS 
          [00:25:02]
ABOUT WAYMO, ESPECIALLY IN ITS BEGINNING FEW MONTHS, IS THAT THERE'S LEGISLATION ON THE BOOKS AT THE STATE LEVEL THAT PREVENTS US FROM REGULATING THE INDUSTRY AND PREVENTS LOCAL CONTROL DESPITE A LOT OF LOCAL INTEREST IN THIS INDUSTRY. 
          AND THERE HAVE BEEN A NUMBER OF SAFETY CONCERNS AND I MENTIONED THE CALLS TO MY OFFICE AS THEY'VE GROWN MORE VISIBLE. WE'VE SEEN WAYMOS DRIVE, AS WAS MENTIONED, WE'VE SEEN THEM DRIVE INTO ONCOMING TRAFFIC, DRIVE INTO FLOODS AND ENGAGE IN OTHERWISE UNSAFE BEHAVIOR, AS UNCOMMON AS IT MAY BE, IT MAKES HEADLINES AND MAKES PEOPLE CONCERNED ABOUT WHAT HAPPENS WHEN THERE'S MORE VEHICLES ON THE ROAD. SO A LARGE PORTION OF THIS MEETING AND THE PRESENTATION TODAY IS ABOUT HOW IS WAYMO WORKING TO PREVENT THESE INCIDENTS AND WHAT HAPPENS WHEN THEY DO HAPPEN. SO ONE OF THE THINGS THAT WAS INTERESTING TO ME IS WHAT HAPPENS WHEN A VEHICLE IS RECALLED? OFTEN WHEN WE HEAR ABOUT RECALLS IN OTHER INDUSTRIES, IT'S A COMPLETE DECONSTRUCTION OF A VEHICLE, 
          IT'S THE -- WHAT HAPPENS? >> YEAH. ACTUALLY, I'M GOING TO INVITE DR. CHEN TO TALK A LITTLE BIT ABOUT THE NTSA, THAT IS THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IS THE FEDERAL REGULATOR AND THEIR 
          RECALL PROCESS. >> THANKS FOR THE QUESTION. IT'S -- FIRST OF ALL, I JUST WANT TO SAY I'M ACTUALLY NOT AN EXPERT IN THE NTSA RECALL PROCESS, BUT WHAT WE'VE DONE SPECIFICALLY WITH THE FLOOD CONCERNS THAT WE IDENTIFIED IS WE ISSUED SOMETHING CALLED A VOLUNTARY RECALL. THAT IS PRIMARILY AROUND THE SOFTWARE OF THE VEHICLE. 
          AS YOU MIGHT SEE WITH MAYBE A MORE TRADITIONAL, THERE MIGHT BE AN AIR BAG OR A SEAT BELT OR SOME OTHER ISSUE THAT ACTUALLY NEEDS A HARDWARE FIX. 
          ON THE SOFTWARE SIDE WE CAN MAKE SOME OF THOSE CHANGES A BIT FASTER. 
          AND THEN ON TOP OF THAT, WE ALSO CAN IMPLEMENT CERTAIN REMEDIES IN PLACE TO BASICALLY ALLOW OURSELVES TO ADDRESS THE ISSUE BUT WORK ON LONGER TERM, MORE 
          SUSTAINABLE FIXES AND IMPROVEMENTS. >> AND THE TERMINOLOGY RECALL, WHILE IT SOUNDS AS IF YOU'RE TAKING SOMETHING OUT, IT COULD BE LIKE A SOFTWARE UPDATE, AS DR. CHEN WAS MENTIONING, AND IT DOES IMPACT THE ENTIRE FLEET. 
          SO THE ENTIRE FLEET WILL BENEFIT FROM THE RECALL. >> MCKEE-RODRIGUEZ: FOR SURE. AND I GUESS ANOTHER QUESTION THAT I HAD. 
          I HAVE A FEELING THAT COUNCILMEMBER ALDERETE GAVITO MIGHT ASK A QUESTION SIMILAR. WHEN A WAYMO VEHICLE VIOLATES A TRAFFIC LAW OR CAUSES AN INCIDENT, WHO IS HELD RESPONSIBLE FOR THAT AND WHAT DOES ACCOUNTABILITY LOOK LIKE? IS IT A 500-DOLLAR FINE TO THE CORPORATION? 
          WHAT DOES THAT LOOK LIKE? >> YEAH. SO LOCAL LAW ENFORCEMENT HAS THE ABILITY TO TICKET US. AND ACCORDING TO THE TEXAS STATE LAWS WE ALSO HAVE ENFORCEMENT. SO TEXAS DMV IS OUR CURRENT REGULATOR AND THESE TYPES OF EVENTS DO GET REPORTED TO THEM AS WELL AS IF THERE IS A COLLISION, IT DOES GET REPORTED FEDERALLY. FROM A TICKETING PERSPECTIVE, LOCAL LAW ENFORCEMENT HAS FULL AUTHORITY TO DO AND WE WILL ACCEPT THE TICKET AS WAYMO. 
          FROM A LIABLE -- FROM AN INSURANCE LIABILITY CONCERN IT ALSO DEPENDS ON THE SITUATION. IF WE ARE RESPONSIBLE FOR ANY PROPERTY DAMAGE OR FOR INJURY, WE ARE LIABLE AND WE ARE HELD RESPONSIBLE FOR THAT. 
          >> MCKEE-RODRIGUEZ: FOR SURE. I GUESS THE -- AND IT LEADS ME TO SORT OF AN INTERCONNECTEDNESS WITH THE INTERGOVERNMENTAL RELATIONS COMMITTEE AND THE WORK THAT WE WILL BE DOING WITH THE STATE AND FEDERAL LEGISLATIVE AGENDA IS IF A CORPORATION IS HELD ACCOUNTABLE IN THE SAME -- AT THE SAME LEVEL THAT AN INDIVIDUAL IS -- IT GOES BACK TO THE IDEA OF FINES AND FEES AND WHAT IS JUST AND FAIR. IF I'M A PERSON MAKING $30,000 A YEAR AND I'M CHARGED A 500-DOLLAR FINE THAT WILL IMPACT ME A LOT DIFFERENTLY THAN AN INDIVIDUAL WHO MAKES $700,000 A YEAR. 
          AND FOR SOME THE WAY THE -- THERE'S SORT OF A PERSPECTIVE THAT FINE OR FEE JUST MAKES SOMETHING LEGAL FOR THOSE WHO CAN AFFORD IT. SO THE QUESTION THAT I WOULD POSE JUST INTO THE ATMOSPHERE, IT'S NOT AN ANSWER FOR YOU ALL RIGHT NOW, BUT IS THAT THE MOST FAIR MECHANISM FOR ACCOUNTABILITY FOR -- GENERALLY IS THAT THE MOST FAIR MECHANISM? BUT BEYOND THAT THERE'S ALSO A RAISE IN CONCERNS ABOUT THE SURVEILLANCE STATE, AND WAYMO RELIES ENTIRELY ON SENSORS, A.I. AND VISUAL DATA. SO I'M WONDERING WHAT HAPPENS TO RECORDINGS AND OTHER PERSONAL DATA ABOUT RIDERS, OTHER DRIVERS, PEDESTRIANS AND BYSTANDERS, ANYONE WITHIN THE VICINITY OF A WAYMO, WHAT HAPPENS 
          WITH THAT DATA? >> YEAH. SO THERE'S TWO DIFFERENT -- GOING BACK TO -- LET ME SEE IF I CAN SHOW THIS HERE ON THE SENSOR STACK. 
          SO WHAT THE SENSOR STACK IS TAKING IN IS IN ORDER TO BASICALLY NAVIGATE THE SURROUNDINGS SAFELY. SO THE EXAMPLE I WOULD GIVE IS THE PERSON WHO IS LOOKING 
          [00:30:02]
DOWN AT THEIR CELL PHONE. WE NEED TO DETECT THEIR FACE AND THE FACT THAT THEY ARE HOLDING A CELL PHONE AND PROBABLY NOT PAYING ATTENTION TO WHERE THEY'RE WALKING. WHAT WE ARE NOT DOING IS IDENTIFYING THEM IN ANY WAY, BUT WE DO NEED TO ACTUALLY KNOW THAT THEY ARE PROBABLY ABOUT TO STEP INTO THE SIDEWALK, NOT DURING THEIR RIGHT-OF-WAY, FOR EXAMPLE. SO WE DO NEED TO TAKE IN THAT INFORMATION, OR THE EXAMPLE I GAVE OF THE HARD SLAM ON THE BRAKES WHERE SOMEONE HAS FALLEN OVER. SO ALL OF THAT INFORMATION IS REALLY CRITICAL. 
          AND THEN GOING TO THIS.HERE, THIS ONE, WE DO TAKE SOME OF THESE ENCOUNTERS HERE TO HELP IMPROVE THE TECHNOLOGY. SO THERE IS SOME LEVEL OF OF THE TECHNOLOGY THAT IS NECESSARY. SO I DO WANT TO BE CLEAR THAT THIS INFORMATION, WHAT WE ARE USING IS FOR IS THE PURPOSE OF IMPROVING OUR TECHNOLOGY FOR SAFETY PURPOSES. AS DR. CHEN SAID, WE HAVE TO BE ABLE TO NAVIGATE EXTREME WEATHER, FOR EXAMPLE. SO WE NEED TO TAKE IN SOME OF THAT INFORMATION AS WELL. THERE'S ALSO THE IN-CABIN. SO IF YOU ARE A RIDER WE HAVE TWO ELEMENTS. ONE IS CAMERA AND ONE IS FOR AUDIO. 
          THE AUDIO IS TURNED OFF UNLESS YOU HIT THE RIDER SUPPORT BUTTON SEEKING HELP OR SEEKING ANY GUIDANCE LIKE MY CAR'S STUCK OR HEY, I'M NOT MOVING OR WHATEVER SORT OF SITUATION YOU MIGHT BE IN. WE WILL RECORD THAT PHONE CALL FOR THE PURPOSE OF CUSTOMER SERVICE ESSENTIALLY. 
          FROM THE INCABIN CAMERA IT IS PRIMARILY FOR TWO PURPOSES. 
          ONE IS ENSURING IF SOMEONE LEFT SOMETHING BEHIND OR IF THERE IS A MEDICAL EMERGENCY. OCCASIONALLY THERE MAY BE SOMEONE THAT PASSES OUT IN THE VEHICLE OR HAS SOME SORT OF MEDICAL EMERGENCY, BUT THAT IS A QUICK SCAN. 
          AND TO BE CLEAR THAT THOSE ARE THE LIMITED PURPOSES FOR WHICH THAT DATA IS BEING USED. WE ACTUALLY JUST RECENTLY POSTED A PRIVACY BLOG POST DETAILING THIS SO I CAN POINT YOU IN THAT DIRECTION IF YOU HAVE ANY FOLLOW-UP QUESTIONS. I'M HAPPY TO GO THROUGH THAT AS WELL, AS WELL AS OUR PRIVACY POLICY. NOW, IF THE CONCERN IS AROUND WHAT DATA DO WE PROVIDE ANYONE ELSE? SO WE ONLY PROVIDE DATA WHEN ABSOLUTELY CLEARLY NECESSARY. SO WE DO NOT PROVIDE DATA UNLESS WE HAVE A VALID LEGAL REQUEST SUCH AS A COURT ORDER OR A WARRANT. AND WE ALWAYS CHECK EVERY SINGLE ONE OF THESE REQUESTS TO ENSURE THAT THEY ARE NARROWLY TAILORED FOR THE PURPOSES THAT THEY ARE SEEKING. AND AT TIMES WE ACTUALLY MAY 
          OPEN TO PROVIDING ANY INFORMATION AT ALL. >> MCKEE-RODRIGUEZ: THANK YOU. THAT'S REALLY HELPFUL INFORMATION TO HAVE. 
          AND I -- IT LEADS ME A LITTLE BIT BACK TO SORT OF THE CUSTOMER EXPERIENCE THAT YOU HAD MENTIONED. I THINK WE'RE ONLY A HOP, SKIP AND JUMP AWAY FROM FACIAL RECOGNITION AND I THINK ABOUT IF I WAS THINKING ABOUT NEXT STEPS FOR WAYMO FROM AN ADVERTISING STANDPOINT IS IF YOU HAVE A KNOWN CUSTOMER WHO USED A WAYMO AT LEAST ONCE AND THEN THE VEHICLE DETECTS THAT THEY ARE IN ANOTHER VEHICLE, POTENTIALLY A LYFT OR AN UBER, COULD THEY THEN TARGET THAT USER FOR ADVERTISEMENT AND SAY, HEY, WE NOTICE YOU ARE IN A VEHICLE. 
          COME BACK TO WAYMO, WHICH I THINK WOULD BE CONCERNING. IF I RECEIVED A TEXT MESSAGE LIKE THAT FROM ANYBODY WATCHING WHERE I AM, SO I'M WONDERING WHAT KIND OF COMMITMENTS DO YOU HAVE AGAINST THAT SORT OF TARGETING OR DATA STORING? 
          >> SO FROM THE VERY BEGINNING OF OUR SERVICE WE HAVE BASICALLY DESIGNED PRIVACY INTO IT, INCLUDING THE ABILITY FOR YOU TO SEEK TO GET, YOU KNOW, EITHER ELIMINATE YOUR ACCOUNT, ELIMINATE YOUR DATA, ET CETERA. 
          SO IF YOU FEEL THAT -- TO BE CLEAR, THE USE CASE THAT YOU'RE SPEAKING OF IS NOT ON THE HORIZON OR IS NOT A CAPABILITY THAT WE HAVE. BUT I DO WANT TO MAKE SURE THAT IT'S CLEAR THAT YOUR DATA IS YOURS. IF YOU WANT TO SHUT DOWN YOUR ACCOUNT YOU CAN, IF YOU WANT TO HAVE THE DATA ELIMINATED, YOU ALSO CAN. 
          >> MCKEE-RODRIGUEZ: THANK YOU. AND I GUESS TO THE POINT OF -- I'M GOING TO TRANSITION A LITTLE BIT TO JOBS AND WHATNOT. 
          I'D BE INTERESTED IN ANY SORT OF REPORTS THAT YOU HAVE ABOUT EMPLOYMENT AND WHAT IF YOU WERE TO DO LIKE A -- IT'S HARDER BECAUSE UBER AND LYFT HAVE BEEN AROUND LONGER. IF YOU FOUND A COMPARABLE INDUSTRY AND SAID HEY, THESE ARE THE JOBS AVAILABLE REPLACEMENT OR MAYBE MORE JOBS CREATED VERSUS LOST, THAT WOULD BE I THINK WONDERFUL TO KNOW. BUT I'M ALSO WONDERING ARE YOU A READY TO WORK PARTNER? 
          >> I'M NOT SURE IF I KNOW WHAT THAT TERM IS. >> MCKEE-RODRIGUEZ: OKAY. 
          SOMEONE FROM CITY STAFF WILL REACH OUT TO YOU AND ASK Y'ALL TO BECOME READY TO WORK PARTNERS. IT'S ONE OF OUR WORKFORCE DEVELOPMENT INITIAIVES, TAXPAYER FUNDED, THAT AIMS TO SECURE HIGHER PAYING JOBS AND EDUCATION AND TRAINING 
          [00:35:04]
          FOR THOSE LOOKING FOR THE NEXT LEVEL. >> YEAH. 
          AND ACTUALLY, IT'S A GOOD EXAMPLE. SO JUST THIS LAST YEAR WE PARTNERED UP WITH TECH FORCE AND WE ACTUALLY PARTICIPATED IN GIVING SCHOLARSHIPS ALL ACROSS THE COUNTRY FOR FOLKS WHO ARE CURIOUS AND EAGER TO LEARN ABOUT AUTONOMOUS VEHICLE TECHNICIAN WORK. SO I DON'T KNOW IF I CAN SAY THAT THERE'S A ONE TO ONE, BUT AGAIN, IT'S A PHYSICAL FLEET SO THERE ARE ASPECTS OF THE FLEET THAT REQUIRE HANDS ON EXPERIENCE AND TOUCH POINTS. LAST NIGHT I WAS SPEAKING TO ONE OF OUR STAFF AT THE DEPOT. SHE HAS TRANSITIONED FROM MULTIPLE JOBS IN HER YEAR AND A HALF WITH WORKING ON AUTONOMOUS VEHICLES HERE IN SAN ANTONIO FOR THE WAYMO SERVICE, SO SHE STARTED OFF AS AN OPERATOR AND THEN SHE BECAME A TRAINER, AND NOW SHE'S MANAGING A LARGE GROUP OF STAFF. 
          SO THERE'S A LOT OF CAREER GROWTH OPPORTUNITIES. FOR EACH ONE OF THEM THIS IS FIRST GENERATION. THEY'RE ACTUALLY, FRANKLY, HELPING TO WRITE THE MANUAL FOR THE WORK, POTENTIALLY FOR EVEN OTHERS IN THE SPACE, FOR OTHER COMPANIES IN THE SPACE. SO IT'S EXCITING OPPORTUNITY. 
          THESE ARE, AGAIN, NOT JOBS THAT REQUIRE A FOUR-YEAR' DEGREE. 
          OFTEN PEOPLE HAVE TECHNICAL BACKGROUNDS. THEY MAY HAVE HAD AUTOMOTIVE BACKGROUND, DRIVING BACKGROUND OR OTHER KIND OF SKILLED WORK. 
          BUT IT'S AN EXCITING OPPORTUNITY FOR ALL OF US AND WE'RE JUST AT THE VERY BEGINNING OF THAT NEW WAVE OF ECONOMIC OPPORTUNITY. AND THAT'S JUST THE FULL-TIME JOBS AROUND AUTONOMOUS VEHICLES.  THAT'S NOT INCLUDING ALL OF THE NEW JOB OPPORTUNITIES FOR PEOPLE BECAUSE TRANSPORTATION WAS PREVIOUSLY A BLOCKER. 
          >> MCKEE-RODRIGUEZ: I APPRECIATE THAT. LAST POINT BEFORE I TURN IT OVER TO MY COLLEAGUES. BEYOND WAYMO SPECIFICALLY AND JUST IN THE AUTONOMOUS VEHICLE INDUSTRY, MY CONCERN IS THE IMPACTS OF AUTONOMOUS VEHICLE AUTONOMOUS VEHICLE ON OUR COMMUNITY, JOBS. I WORRY THAT THE TRUE TARGET AND IT'S NOT WAYMO'S TARGET NECESSARILY, BUT THE TRUE TARGET WILL BE ELIMINATION OF ALL DRIVING JOBS AND HOW CORPORATIONS CAN SAVE MONEY BY INCORPORATING AUTONOMOUS VEHICLES INTO THEIR OPERATION. SO WHAT DOES THAT MEAN IF ALL DRIVING JOBS WERE ELIMINATED, INCLUDING BUS DRIVERS, TRUCK DRIVERS, OTHERS WITH CDL'S WHO HAVE BEEN TOLD THAT THESE ARE GOING TO BE GOOD-PAYING JOBS WITH BENEFITS, WHAT HAPPENS WHEN THESE PEOPLE WHO INVESTED THAT TIME AND ENERGY WITH LITTLE OPTIONS FOR A BACKUP PLAN. THAT'S A BROADER PHILOSOPHICAL QUESTION FOR MY COLLEAGUES AND THERE'S A LITTLE BIT OF INTERSECTIONALITY WITH ECONOMIC AND WORKFORCE DEVELOPMENT AND IGR. AGAIN, LESS AN ISSUE SPECIFIC TO WAYMO, BUT A NECESSARY CONSIDERATION IN THE BROADER CONTEXT OF THIS DEVELOPMENT. AGAIN, THANK Y'ALL SO MUCH FOR BEING HERE. 
          I'LL TURN IT OVER TO COUNCILMEMBER ALDERETE GAVITO. 
          >> GAVITO: THANK YOU, CHAIR AND THANKS FOR AGENDIZING THIS ITEM. 
          IT IS INTERESTING. THANK Y'ALL SO MUCH FOR THE PRESENTATION. 
          I'VE SEEN A COUPLE OF WAYMOS AND Y'ALL DID OFFER US I THINK A TRIAL RUN. 
          I SKIPPED BECAUSE I WAS LIKE MAYBE IT'S STILL A LITTLE TOO BUGGY. 
          I WAS IN TECH TOO SO I WAS LIKE, LET THEM WORK THE BUGS OUT BEFORE I HOP IN ONE. 
          >> [INAUDIBLE]. >> GAVITO: BUT THANK YOU FOR ADDRESSING THE APRIL CONCERN BECAUSE WE'VE HEARD A LOT ABOUT THAT. I SEE HOW MANY WAYMOS ARE IN AUSTIN AND IT SEEMS LIKE WHEN THEY ARE PREVALENT THEY INHERENTLY KNOW THE CITY BETTER, SO WE'RE WAITING FOR THAT TIPPING POINT HERE IN SAN ANTONIO. 
          REALLY QUICK A COUPLE OF LOGISTICAL QUESTIONS. ON SLIDE 5 HOW WAS THAT 
          SERVICE AREA DETERMINED? >> LET ME FIND THAT. HOLD ON ONE SECOND. 
          SO A COUPLE OF FACTORS GO INTO THE AREA. ONE IS WHERE DEMAND WILL BE. 
          IT ALSO INCLUDES THE AIRPORT. THE AIRPORT'S BEEN AN INCREDIBLY ACCOMMODATING PARTNER AND VERY WILLING TO WORK WITH US. 
          SO THAT'S WHY THE AIRPORT IS PART OF THE SERVICE AREA. ALSO THE SERVICE AREA INCLUDES OUR DEPOT AS WELL. SO IT'S A LITTLE BIT OF LIKE HOW FAR CAN YOU GO WITH THE CHARGE? WE ONLY HAVE ONE DEPOT RIGHT NOW AS OUR SERVICE AREA GROWS THERE MAY BE MORE INFRASTRUCTURE THAT WE WILL BE LOOKING TO INVEST IN. 
          BUT BECAUSE OUR FLEET IS ALL ELECTRIC, WE ARE LIMITED BY CONSTRAINTS OF A PHYSICAL CHARGE. 
          SENSE. I WAS ALSO WONDERING WHEN YOU DO EXPAND FURTHER INTO THE NORTHSIDE, I MEAN, IT'S JUST A WHOLE OTHER -- OUR ROADS ARE KIND OF FUNKY HERE. I'M SURE YOU HEAR THAT IN EVERY SINGLE CITY, BUT IT'S JUST A WHOLE LOT MORE TO LEARN AND FOR Y'ALL TO KIND OF GET A SENSE OF HOW 
          [00:40:03]
THOSE -- HOW IT WORKS OVER THERE. WHAT DO YOU DO WITH THE 
          CAMERA FUME THAT YOU CAPTURE? >> ON THE EXTERNAL CAMERAS, SOME OF THAT CAMERA FOOTAGE IS DISCARDED PRETTY QUICKLY. OBVIOUSLY IT TAKES UP A LOT OF SPACE, RIGHT, BUT IF THERE IS AN UNUSUAL EVENT -- SO FOR EXAMPLE, I THINK I SHARED THE RANDOM BOUNCE HOUSE THAT FLEW INTO THE STREET, WE WANTED TO BE ABLE TO TAKE THAT INTO TRAINING DATA IN ORDER TO IMPROVE THE DRIVING EXPERIENCE SO THAT -- THIS IS A BOUNCE HOUSE FLYING ACROSS THE STREET. 
          SO NOT -- SO SOME OF IT IS RETAINED, SOME OF IT IS DISCARDED. 
          >> GAVITO: GOT IT. I AGREE WITH MY COLLEAGUE AND THE CHAIR ABOUT HOW PEOPLE DRIVING, IT DRIVES ME NUTS BECAUSE I HAVE TWO KIDS TOO AND I SEE EVERYONE AROUND ME TEXTING AND DRIVING. AND IT'S SO FRUSTRATING. 
          I'M GLAD THAT YOU ALL ARE TRYING TO MAKE OUR ROADS SAFER, BUT I'M CURIOUS TOO IF THERE'S ANY DATA THAT SHOWS TRENDS IN WAYMO'S CAUSING ACCIDENTS TOO. 
          DO YOU HAVE ANY OF THAT? >> WE ACTUALLY -- ANY COLLISION THAT IS LIKE A PHYSICAL COLLISION IS ACTUALLY LOGGED WITH THE FEDERAL GOVERNMENT. 
          AND SO WE HAVE CLEAR TRACK RECORD BASICALLY SINCE WE HAD -- SINCE THEY BASICALLY STARTED COLLECTING THAT INFORMATION. SO THAT 270 MILLION-MILE -- LET ME SEE IF I CAN FIND THAT HERE. THAT IS EVERYTHING. 
          THAT IS ALL OF OUR DRIVING DATA THUS FAR ON PUBLIC ROADS FULLY AUTONOMOUSLY. 
          AND WE CAN BREAK IT DOWN CITY BY CITY. WE DON'T YET HAVE ENOUGH DATA HERE IN SAN ANTONIO TO BE ABLE TO DO THAT APPLES TO APPLES COMPARISON, BUT IF YOU GO TO OUR WAYMO.COM/SAFETY YOU CAN ACTUALLY PULL IT CITY BY CITY WHERE WE'VE DONE ENOUGH DRIVING TO SEE HOW WE COMPARE TO HUMAN BENCHMARKS. 
          >> GAVITO: AWESOME. WHEN DO YOU EXPECT US TO GET THAT DATA IN SAN ANTONIO? 
          >> I DON'T KNOW WHAT THE MINIMUM NUMBER IS, WE CAN CHECK IN ON THAT. 
          I WANT TO BE ACCURATE FOR YOU. SO I'M NOT SURE. 
          WE JUST OPENED UP OUR SERVICE FULLY TO THE PUBLIC JUST THIS LAST MONTH, MEANING THERE'S NO WAITLIST. IF YOU HAVE A WAYMO APP YOU CAN JUST HAIL A RIDE, SO 
          THAT'S RELATIVELY RECENTLY. >> GAVITO: AWESOME. IT WOULD BE INTERESTING FOR US TO SEE THAT IN SAN ANTONIO. AND ALSO, THOUGH, TOO, I WAS WONDERING BECAUSE WE KNOW SO MANY FATALITIES ON THE ROADS ARE CAUSED BY HIGH SPEED 
          COLLISIONS. HOW FAST DOES A WAYMO GO? >> ON THE HIGHWAY -- LET ME CHECK WITH DR. CHEN. UP TO 60, RIGHT? IN SOME PLACES WE MIGHT GO ABOVE 60. IT DEPENDS ON THE HIGHWAY RULES, BUT -- JUST WHATEVER 
          THE MAXIMUM IS ON THE -- >> [INAUDIBLE]. >> IN TEXAS WE DO NOT HAVE 
          HIGHWAY OPERATIONS. >> HAVE HIGHWAY OPERATIONS, BUT IN OTHER PLACES WHERE WE DO HAVE HIGHWAY OPERATIONS WE 
          CAN GO AT HIGHER SPEEDS, BUT WE WILL GO THE SPEED LIMIT. >> THE SPEED LIMIT. 
          SO YOU WILL GO THE SPEED LIMIT, Y'ALL ARE NOT CURRENTLY ON SAN ANTONIO 
          HIGHWAYS. >> NOT YET. >> GAVITO: GOOD TO KNOW. 
          ALSO TOO ON SLIDE 15 AND 16, I THINK THIS IS AWESOME BECAUSE ONE OF THE THINGS WE'RE PUSHING FOR AND I HAVE A POLICY PROPOSAL ABOUT IS TO GET MORE SENIORS TO OUR SENIOR CITIES AND RIGHT NOW THE CITY OF SAN ANTONIO HAS A FIVE MILE RADIUS TO TAKE THEM TO THE SENIOR SISTERS AND WE'RE LOOKING TO EXPAND THAT. 
          IT'S IN THE POLICYMAKING PROCESS RIGHT NOW. WE DON'T KNOW IF IT WILL BE EIGHT MILES OR 10 MILES, BUT IT WOULD BE INTERESTING TO GET SOME OF OUR SENIORS IN WAYMOS TO GET THEM TO SENIOR CENTERS. THEY GET FED, ALL OF THE THINGS THERE. WE DEFINITELY WANT TO KEEP THAT CONVERSATION OPEN TO SEE HOW WE CAN PARTNER WITH THAT IN THE FUTURE. THOSE ARE ALL MY QUESTIONS. 
          THANK YOU, CHAIR. >> MCKEE-RODRIGUEZ: THANK YOU. 
          ANY OF MY OTHER COLLEAGUES? COUNCILMEMBER KAUR? >> KAUR: THANK YOU. 
          THANKS FOR THE PRESENTATION. I JUST HAVE A COUPLE OF THINGS. 
          SO THE LAST COMMENT THAT YOU WERE JUST MENTIONING THAT YOU DON'T USE HIGHWAYS IS A CHALLENGE FOR SOME OF MY NEIGHBORHOODS BECAUSE WHAT YOU'RE MAINLY DRIVING THROUGH RIGHT NOW IS DISTRICT 1. AND I CONNECTED ONE OF OUR NEIGHBORHOODS WITH YOU WITH SOME FOLKS UNDER [INDISCERNIBLE], THERE WAS SOME TRANSITION ON TEAM, BUT RECENTLY, EVEN YESTERDAY ABOUT TRAVELING THROUGH THE SMALLER STREETS AND HOW YOU CAN GEO FENCE DIFFERENTLY. SO I'M CURIOUS HOW DID YOU GET FROM THE AIRPORT TO DOWNTOWN? WHAT STREET DID IT HAVE YOU 
          TAKE? >> THANK YOU FOR THE FLAG, COUNCILMEMBER. 
          WE RECEIVED THAT EMAIL FORWARDED TO US AND IT WAS ACTUALLY VERY HELPFUL FOR US TO UNDERSTAND WHAT WAS HAPPENING. AND YOU'RE RIGHT THIS IS PARTLY BECAUSE THERE ARE AIRPORT DEMAND AND THAT WE WERE NOT TRAVELING ON 
          [00:45:03]
HIGHWAYS. SO THE CROWN HILL NEIGHBORHOOD ASSOCIATION REACHED OUT WITH CONCERNS BECAUSE THEY DON'T HAVE SIDEWALKS AND THERE'S CARS PARKED, LOW VISIBILITY. WE HAVE TAKEN OPERATIONAL ADJUSTMENTS, SO THERE SHOULD BE SIGNIFICANTLY LESS THROUGH TRAFFIC THROUGH THAT NEIGHBORHOOD, BUT WE ARE MAINTAINING THE ABILITY FOR PEOPLE WHO LIVE IN THAT NEIGHBORHOOD TO HAIL A WAYMO 
          OR GET DROPPED OFF IN A WAYMO. >> KAUR: SO IF SOMEONE IS COMING FROM THE AIRPORT TO DOWNTOWN, DID YOU TAKE BROADWAY WHEN YOU CAME DOWN? 
          >> I THINK ALL THE FOLKS WHO CAME FROM THE AIRPORT LAST NIGHT WENT THROUGH BROADWAY. 
          >> KAUR: OKAY. AND THAT WAS ONE OF THEM. THE OTHER NEIGHBORHOOD THAT GETS HIT IS LAVACA, WHICH IS IN THE SOUTH PART. AND THEY REALLY DON'T LIKE PEOPLE USING INDIANOLA. I UNDERSTAND IT'S A SMALLER STREET. 
          THAT WAS -- >> CAN YOU REPEAT THAT STREET NAME ONE MORE TIME. 
          >> INDIANOLA. >> KAUR: I CONNECTED SOMEONE TO THEM RECENT -- JUST YESTERDAY SO THAT THEY CAN TELL YOU ABOUT WHAT ARE THE ISSUES THAT THEY'RE REALLY FACING WITH THE -- WITH TRAVEL AS WELL. SO I GUESS THAT YOU GUYS CAN 
          CHANGE THE ROUTES THAT FOLKS ARE TAKING WITH WAYMO? >> YES, APPRECIATE THAT 
          FEEDBACK, YES. >> KAUR: ALL RIGHT. THAT'S MY ONE BIGGEST THING. 
          SO -- THIS LAST THING, I KNOW YOU WILL ANSWER, BUT I'VE ASKED A COUPLE OF TIMES, LIKE WE SEE A LOT OF THEM EMPTY DRIVING AROUND, AND I WISH WE COULD BETTER UNDERSTAND -- LIKE I UNDERSTAND YOU'RE JUST MARKETING SO THEY'RE JUST DRIVING AROUND BUT IT'S LIKE CAUSING CONGESTION IF THEY'RE NOT BEING USED. 
          SO I WISH THAT YOU GUYS WOULD DO MORE DEMAND-BASED WHERE YOU'RE INCREASING AS DEMAND INCREASES VERSUS JUST LIKE HAVING EMPTY CARS DRIVING. 
          I GET IT, LOW EMISSION, THEY'RE ELECTRIC, BUT IT STILL JUST CAUSES CONGESTION. SO JUST A REQUEST TO PUT IT OUT THERE. 
          I ASKED HOW MANY RIDES ARE YOU GETTING BASED ON HOW MANY CARS YOU HAVE, AND I 
          GUESS YOU GUYS DON'T SHARE THAT PUBLICLY, RIGHT? >> NOT AT THIS TIME. 
          >> KAUR: OKAY. THAT WOULD BE GREAT TO SEE IF YOU GUYS WOULD MAKE SOME ADJUSTMENTS TO INCREASE CARS AS DEMAND INCREASES. ALL RIGHT. 
          THANK YOU SO MUCH. >> MCKEE-RODRIGUEZ: THANK YOU, COUNCILMEMBER. 
          COUNCILMEMBER SPEARS? >> SPEARS: THANK YOU, CHAIR. 
          THANK YOU FOR COMING AND PRESENTING. THERE HAS BEEN A LOT OF QUESTIONS ALL OVER THE CITY ABOUT WAYMO AND CURIOSITY REALLY. 
          SO I'M WONDERING -- WE HAVE KIND OF LIMITED AUTHORITY HERE IN OUR MUNICIPALITY, BUT ARE Y'ALL WILLING TO PROVIDE A COPY OF YOUR EMERGENCY RESPONSE PLAN THAT 
          YOU SUBMITTED TO DPS? >> ABSOLUTELY. AND JUST HERE IN SAN ANTONIO ACTUALLY, OUR FIRST RESPONDER AMBASSADOR TEAM HAS TRAINED OVER 1,000 FIRST RESPONDERS, AND WILL CONTINUE TO DO SO. OFTEN FIRST RESPONDERS ARE IN SHIFTS SO IT CAN BE QUITE CHALLENGING SO WE HAVE TO HOST MANY, MANY TRAINING SESSIONS, BUT WE ARE CONTINUING TO DO THAT TO ENSURE THAT FOLKS KNOW HOW TO INTERACT WITH THE VEHICLE, PARTICULARLY DURING AN EMERGENCY SITUATION. 
          >> SPEARS: THAT MAKES ME EVEN MORE CURIOUS. MAYBE ONCE WE READ THE 
          REPORT WE CAN EVEN SEE HOW THAT'S DONE? >> YEAH, ABSOLUTELY. 
          OUR TEAM, WHEN THEY HOST THE TRAININGS, WOULD LOVE TO WELCOME ANY MEMBERS OF COUNCIL OR STAFF WHO ARE INTERESTED IN SEEING HOW IT LOOKS LIKE. 
          >> SPEARS: OKAY. WHAT ARE YOUR INSURANCE LIMITS? 
          >> I DON'T ACTUALLY HAVE THAT INFORMATION OFF THE TOP OF MY HEAD, BUT WE HAVE THE COMPREHENSIVE INFORMATION REQUIREMENT, WHATEVER IS COMPLIANT WITH LOCAL 
          REGULATIONS AND STATE REGULATIONS. >> SPEARS: AND THEN DO YOU KNOW YOUR -- DO YOU HAVE AN EXPANSION PLAN FOR THE NEXT 18 TO 24 MONTHS FOR 
          SAN ANTONIO? >> RIGHT NOW WE DON'T HAVE ANY IMMINENT PLANS TO FURTHER EXPAND THE TERRITORY. AS DEMAND GROWS, AS COUNCILMEMBER KAUR NOTED, WE MAY BRING IN MORE VEHICLES, BUT AT THIS POINT WE ARE -- WE JUST OPENED UP SERVICE SO ARE HAVING PEOPLE GET USED TO SEEING AND EXPERIENCING 
          AND RIDING WITH WAYMO. >> SPEARS: OKAY. AND I KNOW YOU'VE TOUCHED ON IT, BUT IS THERE A MORE COMPREHENSIVE PLAN OR PROCESS THAT YOU HAVE OR THAT YOU COULD SHARE ABOUT HOW COMMUNICATION HAPPENS WITH SAN ANTONIO ABOUT LIKE OUR ROAD CLOSURES OR WHEN A HAZARD IS HAPPENING REAL-TIME, LIKE HOW YOU 
          NAVIGATE THAT. >> YES. SO WE HAVE A COUPLE OF DIFFERENT DATA INPUTS THAT ARE ACROSS ALL MARKETS INCLUDING EVERBRIDGE, WHICH PULLS IN A LOT OF EMERGENCY ALERTS. HOWEVER, WE'RE ALWAYS 
          [00:50:02]
LOOKING TO MAKE A MORE ROBUST DATASET, SO FOR EXAMPLE, WE HAD A REALLY PRODUCTIVE CONVERSATION WITH DEPARTMENT OF PUBLIC WORKS TODAY TO SEE IF THERE'S ANY ADDITIONAL DATA INPUTS, WHETHER IT'S SPECIAL EVENTS, CONSTRUCTION SONS, SPORTING EVENT CLOSURES AND UNDERSTANDING WHERE PEOPLE MAY HAVE PULLED PERMITS FOR BLOCK PARTIES, THINGS LIKE THAT. THOSE ARE ALL EXTREMELY 
          VALUABLE FOR US TO PLAN AHEAD. >> YEAH, YOUR SUPER BOWL IS GOING TO BE FIESTA, SO WE'RE GOING TO SEE. THEN IT MAKES ME THINK ABOUT THE TRAINS. WE'VE BEEN TALKING ABOUT THAT, FIGURING OUT ROUTES AND ROUTING. IT'S REAL-TIME ABLE TO DECIDE THAT MAYBE USING THE 
          DASHBOARD? >> THAT WOULD BE HELPFUL. ONE THING WE HAVE NAVIGATED, LARGE SCALE SPECIAL EVENTS, SO WE'VE NAVIGATED TWO DIFFERENT SUPER BOWLS NOW, ONE IN PHOENIX, ONE IN THE BAY AREA. WE'VE ALSO NAVIGATED ALL OF THE FIFA EVENTS OVER THE SUMMER AS WELL AS NBA ALL STARS IN SAN FRANCISCO AND IN LA AND HAVE HAD VERY FEW OPERATIONAL ISSUES AND THEY WERE A SUCCESS FOR ALL THOSE 
          VISITORS WHO CAME TO TOWN. >> SPEARS: OKAY, GREAT. I'M GOING TO BE -- I KNOW MY DISTRICT IS REALLY CURIOUS AND INTERESTED IN IT, BUT AFRAID OF IT. 
          SO I'M GOING TO BE INTERESTED TO SEE HOW IT PLAYS OUT HERE AND HOW YOU KIND OF RECRUIT PEOPLE INTO THE VEHICLES. VERY INTERESTING. 
          I KNOW THIS IS INNOVATIVE AND THERE'S A LOT OF GOODNESS HERE SO I'M INTERESTED TO SEE HOW THIS PLAYS OUT FOR SAN ANTONIO. THANK YOU. 
          >> MCKEE-RODRIGUEZ: THANK YOU. COUNCILMEMBER MUNGIA. 
          >> MUNGIA: THANK YOU. SOME OF MY QUESTIONS HAVE BEEN ASKED SPECIFICALLY AROUND YOUR SERVICE AREA. IT DOESN'T REALLY TOUCH ANY OF MY DISTRICT. 
          I DON'T REALLY GET TOO MANY CALLS ABOUT IT. BUT GOOD TO KNOW ABOUT THAT. 
          AND THEN I HAD A QUESTION ABOUT THE EMERGENCY RESPONSE PLAN. 
          SO THE -- YOU COULD ALSO CHARGE THE CAR BATTERY AT YOUR DEPOT, IS THAT 
          ACCURATE? >> YOU COULD TECHNICALLY CHARGE IT AT ANY CHARGER, BUT WE BRING THEM BACK TO THE DEPOT. WHILE THEY'RE CHARGING WE MAY BE CALIBRATING SENSORS, CLEANING THE VEHICLE, DOING LOST AND FOUND. 
          >> MUNGIA: MAYBE THOSE ARE THE EMPTY CARS GOING BACK TO GET CHARGED. 
          >> POTENTIALLY YES. >> MUNGIA: THAT'S GOOD TO KNOW. 
          AND THEN I SAW --ITES SURPRISING, I'M GLAD TO SEE SAN ANTONIO GET THE SERVICE AHEAD OF A LOT OF OTHER BIG CITIES IN THE COUNTRY THAT WE WOULD NORMALLY THINK WOULD BE THERE AS A FORMER RESIDENT WHEN I WENT TO COLLEGE, GOOD LUCK ON THOSE STREETS. THEY ARE MUCH WORSE THAN SAN ANTONIO. 
          >> WE LEARNED TODAY YOU ARE VERY RAPID AT FIXING POTHOLES. 
          THAT IS CERTAINLY A BENEFIT IN SAN ANTONIO. >> MUNGIA: NEW ORLEANS DOESN'T DO THAT. THEY DON'T FIX POTHOLES THERE ACTUALLY. 
          THAT'S GOOD TO KNOW. I'M CURIOUS TO SEE YOUR EXPANSION PLANS IF THAT DOES HAPPEN. AND THEN SO WHEN SOMEONE HAS AN ISSUE WITH A RIDE OR SOMETHING THAT HAPPENED ON THE RIDE, I'M SURE THEY CAN CALL SOMEONE. 
          IS THERE ANYBODY LOCALLY THAT -- IS THERE AN OFFICE THAT SOMEONE CAN GO? 
          >> YES. SO THE DEPOT WE HAVE IS ALSO THE LOST AND FOUND, SO IF YOU DO LEAVE YOUR CELL PHONE THERE YOU CAN POTENTIALLY GO AND RETRIEVE IT THERE OR 
          OTHER ITEM THAT YOU MAY HAVE LEFT BEHIND. >> MUNGIA: GOT YOU, GREAT. 
          I ADMITTEDLY HAVE NOT BEEN IN A WAYMO YET. I DO AT SOME POINT TO TAKE A LOOK. I DO KNOW IT IS GOOD FOR HAVE AN OPTION FOR FOLKS AND WE TALKED A LOT ABOUT THE SAFETY THAT YOU MENTIONED AND INCIDENTS THAT PEOPLE HAVE HAD IN THE PAST WITH RIDERS. SO I'M GLAD TO SEE THAT'S AN 
          OPTION HERE IN SAN ANTONIO. >> IT'S A GOOD FLAG. I WILL SAY I HAVE TWO OPEN INVITATIONS FOR COUNCIL. ONE IS TO GO SEE OUR DEPOT IF YOU ARE CURIOUS, AND SECOND IF YOU WOULD LIKE TO SEE A FIRST RESPONDER TRAINING WE CAN ALSO MAKE 
          THAT HAPPEN. >> MUNGIA: AWESOME. THANK YOU VERY MUCH. 
          APPRECIATE IT. >> MCKEE-RODRIGUEZ: THANK YOU. 
          >> I HAVE ONE MORE QUICK THING. >> MCKEE-RODRIGUEZ: 
          COUNCILMEMBER KAUR. >> KAUR: ONE MORE QUICK THING. 
          YOU MENTIONED POTHOLES. THAT IS THE ONE THING WE ARE REALLY GREAT AT, BUT WE ALSO HAVE A LOT OF CONSTRUCTION HAPPENING AND THE OTHER DAY WE SAW A WAYMO GOT STUCK ON HILDEBRAND. WE ARE TRYING TO GET [INDISCERNIBLE]. 
          PUBLIC WORKS IS DOING A LOT OF WORK AND IF THEY'RE USING THAT AS TOOLS IT SHOULD HELP. HOW DO THEY ADDRESS CONSTRUCTION BARRIERS AND TRYING TO GET AROUND THEM WHEN THERE'S ACTIVE CONSTRUCTION HAPPENING? 
          >> CONSTRUCTION ZONES CAN BE VERY CHALLENGING, ABSOLUTELY WE DO NOT WANT TO BE IN A CONSTRUCTION ZONE. SO IF THAT IS HAPPENING, THERE IS AN ERROR. 
          SO WE ARE CONTINUING TO TRAIN OUR SYSTEM TO BE MORE AND MORE SENSITIVE TO CONSTRUCTION ZONES. OFTEN THE LAYOUT OF CONSTRUCTION ZONE MATTERS SO 
          [00:55:03]
SOMETIMES IF THERE ARE NO INDICATORS THAT THERE'S A CONSTRUCTION ZONE OR YOU MAY NOT HAVE PUT THE ORANGE CONES OUT OR IT'S IN THE PREPARATION PHASE, IT'S HARD FOR THE VEHICLE TO DETECT THAT THERE IS A CONSTRUCTION ZONE, BUT ONCE THERE'S CLEAR MARKINGS, ET CETERA, AROUND A CONSTRUCTION ZONE, WE HAVE VERY HIGH RECOGNITION OF THAT. BUT OCCASIONALLY WE DO HAVE SITUATIONS WHERE WE MAY HAVE MISSED IT AND THAT IS SOMETHING ABSOLUTELY AN AREA OF IMPROVEMENT. 
          >> KAUR: OKAY. YEAH, AGREE. THANKS. 
          THANKS, CHAIR. >> MCKEE-RODRIGUEZ: THANK YOU. 
          ANY FINAL THOUGHTS, QUESTIONS, COMMENTS, CONCERNS? THANK Y'ALL SO MUCH FOR COMING. I REALLY APPRECIATE IT. 
          >> THANK YOU. >> MCKEE-RODRIGUEZ: WE'LL MOVE ON TO THE NEXT ITEM, 
          JOHN, IF YOU WOULD LIKE TO TEE US UP. >> COUNCILMAN, THANK YOU, CHAIR, THANK YOU. VIA IS HERE TO -- WE'RE GOING TO STAY ON THIS SIDE? VIA IS HERE TO TALK ABOUT DRIVER AND PASSENGER SAFETY. SO TOM IS HERE ALONG WITH 
          JOHN KERRY HER RARE RAW IS HERE. >> MCKEE-RODRIGUEZ: I WILL SAY WHEN I WAS FIRST.POINTED TO CHAIR THIS COMMITTEE WE WERE AT THE TIME NAVIGATING A DISCUSSION ABOUT FAIR FREE TRANSIT. THERE WERE CONCERNS AT THE BOARD MEETING ABOUT HOW FARES EQUATE TO SAFETY FOR DRIVERS, AND I THOUGHT IT WAS PRETTY CRAZY TO READ A SIGN THAT SAID FARES EQUAL SAFETY AND IT MADE ME CONCERN FOR WHAT THE DRIVERS MIGHT BE EXPERIENCING CURRENTLY AND HOW THEIR NEEDS WERE BEING MET. SO IN SHORT THE BELIEF AT THAT TIME AND THE BELIEF THAT HAS BEEN SHARED IS THAT HOMELESS PEOPLE ON A BUS ARE DANGEROUS TO THE SAFETY OF DRIVERS AND CHARGING $1.30 WILL STOP THEM FROM GETTING ON THE BUS, WHICH WE KNOW IS UNTRUE BECAUSE THERE ARE OBVIOUSLY UNHOUSED FOLKS ON THE BUS TODAY. 
          AND SO I SEE THE PREPARATION THAT YOU SENT, BUT I'M ALSO INTERESTED IN HOW VIA IS TRAINING AND SUPPORTING RESIDENTS AND WHAT COORDINATION WITH OUR STREET OUTREACH TEAM LOOKS LIKE OR OUTREACH WITH ANY OF THE PARTNERS LOOKS LIKE AND WHAT WE CAN DO TO MAKE THE COLLABORATION MORE ROBUST. I LOOK FORWARD TO HEARING THE FULL PRESENTATION, BUT IF YOU COULD STEW ON THAT QUESTION A LITTLE BIT. 
          APPRECIATE YOU. >> YEAH, ABSOLUTELY. THANK YOU SO MUCH, COMMITTEE, FOR CHAIR AND COUNCIL MEMBERS. I'M TOM MARKS, VICE-PRESIDENT OF GOVERNMENT AFFAIRS AND COMMUNICATION FOR VIA. 
          I'VE GOT SOME OF MY COLLEAGUES WITH ME TODAY. WE'VE GOT TRAMMELL BROWN, OUR DEPUTY CEO. WE HAVE OUR CHIEF OF THE TRANSIT POLICE AND THEN WE'VE GOT SHAUN KAGAN, THE VICE-PRESIDENT OF TRAINING, THE SAFETY AND SECURITY AWARENESS, ALL THAT. I THINK I GOT ALL THE WORDS IN HIS TITLE, BUT I THINK I GOT THEM IN THE WRONG ORDER. APOLOGIZE, SHAUN. ALL OF US ARE HERE TODAY TO ANSWER THAT VERY QUESTION. AS A LEAD-IN, WE'RE NOW UP TO 1,058 BUS DRIVERS THAT ARE OUT. SOME OF THEM STARTING AT 4:00 A.M. GOING UNTIL 12:30 AT NIGHT. WE'RE GETTING AS CLOSE AS WE POSSIBLY CAN DO THAT 24 HOUR SERVICE. NOW WE LAUNCHED THAT DOWNTOWN, THE VIA LINK THAT EXPANDS ALL THE WAY OUT TO LOOP 410 IN A COLLABORATION WITH SOME OF THE TNCS. 
          WE COVERED 1,210 SQUARE MILES EVERYTHING NORTH OF TPC PARKWAY ALL THE WAY DOWN TO SANDY OAKS, THE CITY OF SANDY OAKS OUTSIDE THE CITY OF SAN ANTONIO ON THE SOUTHSIDE ALL THE WAY OVER TO ST. HEDWIG AND BASICALLY OVER TO TRADER VILLAGE ON THE WESTSIDE AND ALAMO RANCH. MASSIVE AREA THAT WE COVER, OVER 7,000 BUS STOPS, OVER 2500 OF THEM ARE SHELTERED STATIONS THAT HAVE ACCOMMODATIONS FOR SITTING IN SHADE AND THINGS LIKE THAT. 
          MASSIVE OPERATION, OUT THERE DAILY SEVEN DAYS A WEEK. AND SO WITH THAT, WE ARE ENCOUNTERING, YOU KNOW, THE 2 MILLION PLUS POPULATION OF BEXAR COUNTY ON A VERY REGULAR BASIS. SO WITH THAT, THAT'S KIND OF I THINK A GOOD LEAD-IN TO THIS AGENDA WE PUT TOGETHER. WE'RE GOING TO TALK ABOUT WHAT OUR DEDICATED TRANSIT POLICE DEPARTMENT IS DOING, WHAT OUR OPERATOR TRAINING AND DEESCALATION IS DOING, WHAT OUR SECURITY, TECHNOLOGY AND SURVEILLANCE, OUR VEHICLE MAINTENANCE AND ACCIDENT PREVENTION AND THEN SOME OF THE CUSTOMER CONDUCT AND SAFER FACILITIES, OUR EMERGENCY MANAGEMENT AND RESPONSE AND THEN SAFETY MANAGEMENT AND CONTINUOUS IMPROVEMENT. SO I'M GOING TO INVITE THESE THREE GENTLEMEN TO COME UP AND RUN THROUGH SOME OF THESE THINGS AND THEN WE'LL BE HAPPY TO DIVE INTO THAT 
          Q&A SECTION. >> GOOD AFTERNOON. THANK YOU FOR HAVING US TODAY. MY NAME IS TRAMMELL BROWN, DEPUTY CEO, ALSO CHIEF SAFETY OFFICER AND CHAIR FOR CONTEXTUALIZING THE BASIS FOR WHY WE'RE HERE TODAY. 
          AS TOM MENTIONED WE'LL GO THROUGH SOME OF THE SAFETY MEASURES WE HAVE ON THE SLIDE AND EAGER TO GET TO SOME OF THE OTHER ISSUES YOU MAY HAVE TOWARDS THE END. 
          THE SAFETY OF OUR EMPLOYEES, CUSTOMERS AND COMMUNITY WE SERVE HAS ALWAYS BEEN OUR 
          [01:00:03]
HIGHEST PRIORITY. I'VE DONE THAT MYSELF. I START OFF AS AN OPERATOR 30 YEARS AGO. IT'S IN OUR DNA, IT'S WHAT WE'RE ALL ABOUT. 
          WE NEED SAFE EXPERIENCES TAKING PLACE FOR THOSE WHO ENTRUST US TO GET THEM TO THOSE QUALITY OF LIFE OPPORTUNITIES THAT WE HAVE. WE HAVE A NUMBER OF LAYERS OF SAFETY MEASURES THAT WE'RE GOING TO TALK ABOUT TODAY, BRIEFLY, STRAIGHT TO THE POINT, SO WE CAN GET TO THE QUESTIONS. WE WANT TO AVAIL THE COMMITTEE TO UNDERSTAND WHERE WE SEE THINGS AS OUR PRIORITIES AND HOW WE SERVE THE COMMUNITY IN THE BEST OPPORTUNITY. WE HAVE THREE OBJECTIVES THAT WE ALWAYS MAINTAIN IN THE ORGANIZATION. THAT'S TO IDENTIFY RISK, WORK TO PREVENT DANGEROUS SITUATIONS AND MORE IMPORTANTLY, INTERVENE AND RESTORE SAFE SITUATIONS AND EXPERIENCES. FIRST UP I WANT TO INTRODUCE SOMEONE THAT WE'VE INVITED TO OUR TEAM EARLIER THIS YEAR, OUR NEW CHIEF OF TRANSIT POLICE, CHIEF JOSEPH ROSE, A LITTLE BIT ABOUT HIS PEDIGREE, HE WENT TO JOHNS HOPKINS UNIVERSITY, MASTER'S AT UNIVERSITY OF MARYLAND. HE HAS EXPERIENCE AS AN OPERATOR, BUT ALSO LAW ENFORCEMENT AND TRANSIT POLICE LAW ENFORCEMENT. 
          I'M GOING TO STEP TO THE SIDE AND ALLOW HIM TO TALK ABOUT THE TRANSIT POLICE DEPARTMENT AND THEN I'LL RETURN FROM THERE. THANK YOU. 
          >> THANK YOU FOR OPPORTUNITY TO BE HERE TODAY. MY NAME IS JOSEPH ROSE, CHIEF OF POLICE AND TRANSIT SYSTEM SECURITIES. I'LL DO A REAL QUICK OVERVIEW OF WHAT WE PROVIDE BY WAY OF SAFEGUARDING OUR SYSTEM. 
          AND WE'LL KEEP ON MOVING FROM THERE. SO WE HAVE A TIERED APPROACH TO SAFETY FOR OUR SYSTEM AND STARTING WITH OUR SECURITY OFFICERS. 
          WE HAVE TRANSIT SECURITY OFFICERS THAT MAINTAIN SECURITY AT ALL OF OUR TRANSIT CENTERS. THEY'RE THERE 24 HOURS A DAY, SEVEN DAYS A WEEK. 
          THEY'RE ALL LICENSED THROUGH THE STATE. THEY'RE LEVEL 3 ARMED SECURITY OFFICERS. AND IF YOU'VE EVER VISITED ONE OF OUR TRANSIT CENTERS, YOU WILL SEE THEM, THEY WEAR A GRAY UNIFORM AND THEIR PATCHES SAY VIA TRANSIT SECURITY. THEIR MAIN FOCUS IS TO OBSERVE, REPORT AND MITIGATE ANY KIND OF SITUATION THAT THEY MAY SEE, AND IF IT BEGINS TO ESCALATE, THEN THEY CONTACT OUR NEXT TIER OF SECURITY, WHICH IS OUR LAW ENFORCEMENT OFFICERS. 
          WE HAVE A DEDICATED STAFF OF LICENSED TCOLE POLICE OFFICERS AND THEY ARE OUT THERE AS WELL 24 HOURS A DAY, AND THEY RESPOND TO ANY ACTIVE THREAT, ANY TYPE OF CRIMINAL ACTIVITY, AND THEY'RE ALSO TASKED WITH ENGAGING OUR RIDERS AND THE COMMUNITY AS OFTEN AS POSSIBLE. IF THERE'S EVER ANY KIND OF COMMUNITY CONCERNS OR WHAT HAVE YOU, THEY'RE ALSO OUT THERE TRYING TO CONNECT WITH EVERYONE AS BEST AS THEY CAN. I'LL ALSO JUST WOULD LIKE TO POINT OUT THAT WE HAVE SOME GREAT PIPS WITH THE LOCAL POLICE DEPARTMENTS TO INCLUDE SAPD. WE HAVE A GREAT RELATIONSHIP WITH THEM AND THAT ACTS AS A FORCED MULTIPLIER FOR US SO IF THERE'S EVER A TIME WHERE WE NEED HELP, THEY'RE ALWAYS THERE AND I'D LIKE TO THANK THEM AS WELL FOR ALL THE HELP THAT THEY PROVIDE US. 
          SO WITH THAT SAID, I'LL JUST STEP ASIDE AND LET [INDISCERNIBLE]. 
          >> GOOD AFTERNOON. SHAUN KAGAN, VICE-PRESIDENT OF SAFETY, TRAINING AND SYSTEM SECURITY. I'LL GO OVER THE OPERATOR TRAINING IN ITS RELATIONSHIP TO A SAFE, SECURE SERVICE. WE PROVIDE TRAINED OPERATORS AND SAFE VEHICLE OPERATION, CUSTOMER INTERACTION, ADA SENSITIVITY AWARENESS, EMERGENCY RESPONSE AND DEESCALATION JUST TO NAME A FEW. THE OVERALL PROGRAM IS 13 WEEKS, BUT FROM WEEK ONE THE FIRST MODULE IS THE CUSTOMER EXPERIENCE SERVING THE COMMUNITY BECAUSE WE KNOW HOW IMPORTANT THAT IS. IT'S MORE THAN JUST TRAINING THE OPERATORS HOW TO MAKE SAFE LEFT TURNS, SAFE RIGHT TURNS. 
          WE UNDERSTAND BY PROVIDING A QUALITY CUSTOMER EXPERIENCE WE'RE INCREASING SAFETY AND SECURITY AND ENHANCING THE RIDER EXPERIENCE. SO WE ESTABLISH FROM OUR SERVICE OPERATORS THAT THEY ARE PUBLIC SERVANTS AND THAT THERE'S THE HIGHER STANDARD OF CONDUCT EXPECTED FROM THEM. WITH THAT WE ENGAGE IN MENTAL AWARENESS AND THE IMPORTANT OF RESPECTFUL INTERVENTION. 
          WE THROW IN SOME WHAT WOULD YOU DO DEESCALATION SCENARIOS AND WE CONCLUDE THAT WITH A TRAINING, AN ADDITIONAL TRAINING ON MENTAL AWARENESS. 
          SO LIKE I MENTIONED, IT'S MORE THAN JUST TRAINING THEM HOW TO DO RIGHT TURNS AND LEFT TURNS, BUT UNDERSTAND ABOUT PROVIDING A QUALITY CUSTOMER EXPERIENCE, IS INCREASES THE RIDER EXPERIENCE AND THE SAFETY AND SECURITY BY BEING ABLE TO MITIGATE AND DEESCALATE SITUATIONS. WITH THAT I WILL TURN IT OVER TO TRAM MALL BROWN TO TALK ABOUT SECURITY, TECHNOLOGY AND SURVEILLANCE. 
          >> OKAY. NO MORE REVOLVING CHAIRS. SO WITH THIS SECTION, THIS IS SOMETHING WE'RE ALWAYS ANXIOUS TO TALK ABOUT. A LOT OF PEOPLE SEE OUR BUSES SERVING THE COMMUNITY AND DON'T KNOW HOW WE HAVE OVERSIGHT OF THOSE. 
          [01:05:01]
FOR THOSE THAT MAY NOT KNOW, WE HAVE A ROBUST CAMERA SYSTEM THAT'S BOTH THE INTERIOR AND EXTERIOR. WE ALSO HAVE OVERSIGHT AND TRACKING ON EVERY VEHICLE. 
          WE CAN SEE IF A VEHICLE HAS BEEN IN SERVICE AND IS STOPPED AND WE SET THRESHOLDS IF THE BUS, FOR EXAMPLE, IS STOPPED IN SERVICE FOR A CERTAIN NUMBER OF MINUTES, THEN IT CHANGES COLOR AND OUR COORDINATED DISPATCH EFFORT WHO SITS AT TRANSGUIDE RIGHT NEXT TO SAPD AS WELL AS OUR TRANSIT POLICE DISPATCHERS CAN SEND EITHER A FIELD SUPERVISOR OR LAW ENFORCEMENT TO GO AND CHECK OUT THE SITUATION. 
          WE ALSO CAN MAINTAIN A NUMBER OF ALARM SYSTEMS THAT ARE INSIDE THE BUSES, WHICH FOR OBVIOUS REASONS I CAN'T SHARE IN OPEN SETTING, BUT IT IS SOMETHING THAT THE OPERATOR CAN DO TO SEEK ASSISTANCE OR HELP FOR ANYTHING THAT MEZA ESCALATE OR BE STARTING TO DEVELOP INSIDE THE VEHICLE. ONE OF THE KEY COMPONENT PART OF THAT IS A PROGRAM WE HAVE CALLED SEE SOMETHING, SAY SOMETHING. 
          THAT'S AN S4 TASK FORCE AND ALL OF OUR VIA EMPLOYEES WHETHER IT BE MAINTENANCE, ADMINISTRATIVE STAFF, MAINTENANCE, OPERATORS. WE HAVE A ROBUST PROGRAM TO REPORT SUSPICIOUS ACTIVITY. THE WAY THIS TAKES PLACE AS FAR AS SAFETY AND SECURITY SURVEILLANCE, THERE ARE MANY TIMES WHERE WE HAVE TO ROLL BACK AND GET FOOTAGE BASED ON SOMETHING THAT CAME THROUGH BY WAY OF A COMPLAINT. 
          AS WE REVIEW THAT VIDEO WE USE THE DATA TO SUPPORT THE BEST WAY TO GO AND TRY TO MITIGATE THAT MOVING FORWARD. WE TALK WITH THE OPERATOR, WE YOU TALK WITH CUSTOMERS. WE HAVE A GREAT RELATIONSHIP WITH KEEPING THE COMMUNICATION OPEN. THERE ARE A NUMBER OTHER SECURITY FEATURES THAT WE USE THAT HELPS WITH OUR TRANSIT POLICE DEPARTMENT AND THEIR CAD SYSTEM AND THE WAY WE ASSIGN THOSE, BUT THAT'S SOMETHING THAT WE'RE PROUD TO TALK ABOUT. 
          THE NEXT ONE WE'LL TALK ABOUT IS VEHICLE MAINTENANCE AND ACCIDENT PREVENTION. 
          HAVING SAFE EQUIPMENT EQUALS SAFE EXPECTATIONS. WE NEED BUSES AND VANS TO SERVE OUR COMMUNITY IN THE WAY THAT THEY EXPECT IT TO. WE NEED WORKING AC IN SAN ANTONIO, WHICH IS REALLY A LIFE SUPPORT SYSTEM. WE ALSO NEED VEHICLES THAT ARE WELL LIT, CLEAN AND SANITIZED FOR EVERYONE TO RIDE SAFELY. 
          WE LIKE EVERYONE ELSE HAD TO SURVIVE AND MAKE OUR WAY THROUGH COVID. 
          IT WAS A TOUGH TIME BUT WE ADDED SOME EXTRA MEASURES TO MAKE SURE THE CUSTOMERS ENJOY THE ENVIRONMENT AND THE EXPERIENCE THAT THEY HAD AS WELL. 
          ANOTHER THING THAT'S IMPORTANT ABOUT THAT IS THAT WE ALSO MONITOR ALL MAJOR BUS ACCIDENTS, COLLISIONS AND WHAT MAY NOT BE KNOWN IS WE ARE REQUIRED BY THE FEDERAL TRANSIT ADMINISTRATION TO PROVIDE OUR SAFETY NUMBERS UNDER WHAT'S KNOWN AS THE NATIONAL TRANSIT DATABASE. EVERY TRANSIT SYSTEM IS REQUIRED TO SUPPORT AND UPLOAD THOSE NUMBERS TO THAT WITH THE INFORMATION THAT WE HAVE IN THERE, WE HAVE A VERY COMPETITIVE SAFETY RECORD, THEY HAVE THRESHOLDS THAT THEY ESTABLISH THAT ARE BASELINE FOR THE ENTIRE INDUSTRY. 
          WE'RE PROUD TO SAY THAT WE'RE IN A HIGH LEVEL IN THAT AREA. 
          WE ALSO HAVE CUSTOMER CONDUCT AND FACILITY THAT WE HAVE. 
          ONE OF THE THINGS WE'LL TALK ABOUT, AND PROBABLY, CHAIR, TO YOUR POINT WHAT YOU MENTIONED IS OUR PASSENGER CODE OF CONDUCT. THAT'S PROBABLY THE MOMENT WHERE SOME OF THE CUSTOMERS THAT HAVE DIFFERENT BACKGROUNDS MAY ENGAGE DIFFERENT TYPES OF PROTOCOL AND PROCEDURES THAT GOVERN THE WAY THAT THAT RIDE EXPERIENCE TAKES PLACE. A PERFECT EXAMPLE FOR ONE THE CODE OF CONDUCT, IT HAS LANGUAGE THAT'S CLEAR IN THERE ABOUT HAVING BAGS, CONTAINERS AND THINGS THAT THE OPERATOR ADD A LITTLE MORE UNDERSTANDING AND GRACE IN THE WAY YOU INTERACT WITH INDIVIDUALS THAT MAY NOT BE ABLE TO MEET THAT STANDARD. THAT CUSTOMER CODE OF CONDUCT IS THERE SO WE CAN HAVE THE SAME EXPECTATION OF RIDER EXPERIENCE WHILE THEY'RE INSIDE THE VEHICLE BUT IT'S NOT MEANT TO TARGET A SPECIFIC DEMOGRAPHIC OF INDIVIDUALS. THE OTHER THING THAT'S IMPORTANT IS TRANSIT SUPERVISOR CAN INTERVENE WHEN RULES ARE VIOLATED. THERE'S ALSO SAFETY INVESTMENTS THAT INCLUDE IMPROVED SHELTERS AND LIGHTING. 
          ONE THING THAT YOU HEARD WAS THE LARGE AMOUNT OF SHELTERS THAT WE HAVE. 
          WE ARE ACTUALLY GOING TO UPGRADE MORE SHELTERS RIGHT NOW, WELL OVER 150 MORE. 
          BUT THERE'S SOME SERVICE STOPS, THEY LOOK LIKE THEY HAVE A SMALL SOLAR CELL THAT'S ON THE TOP. THIS IS AN ACTUAL SERVICE STOP AND THEY'VE GOT A BUTTON. IF YOU ACTIVATE THAT, IT ADDS ADDITIONAL ILLUMINATION FOR AT LEAST 15 SECONDS. IF YOU CONTINUE TO PRESS IT, IT WILL CONTINUE TO DO THAT. 
          IF THE CUSTOMER FEELS THEY NEED TO DO THAT TO GO INTO THEIR PURSE, BAG, CHECK THEIR CELL PHONE, OR JUST LET THE BUS SEE THEM OR JUST FEEL THAT THEY NEED AN EXTRA LAYER OF COMFORT, IT'S TO PUT THAT LIGHTING ON SO THEY CAN BE IN AN AREA THAT CAN BE A LITTLE MORE ILLUMINATED. WE HAVE MORE THINGS WE CAN ADD TO THAT BUT IN THE EFFORT TO KIND OF GET TO THE QUESTIONS THAT I'M SURE THE COMMITTEE HAS, I'LL BE BRIEF WITH THAT BUT BE GLAD TO GO DEEPER IF WE HAVE TO. 
          NEXT, WE'LL TALK ABOUT EMERGENCY MANAGEMENT AND RESPONSE. 
          IT'S JUST ANOTHER LAYER OF SAFETY THAT WE PROVIDE FOR THE COMMUNITY AS WELL AS OUR OWN EMPLOYEES AND RIDERSHIP. IT IS NOT LOST ON US THAT WHEN OUR COMMUNITY IS IN NEED WE HAVE A ROLE THAT WE PLAY. WE WORK CLOSELY WITH 
          [01:10:03]
EMERGENCY OPERATIONS, COMMAND CENTER ON BROOKS. AS A CHIEF SAFETY OFFICER, ONE OF MY ROLES IS TO WORK DIRECTLY WITH JAMES MENDOZA AND A LOT OF THE FIRE DEPARTMENT AND SAPD THERE TO COORDINATE AND ORCHESTRATE SOME MOVEMENT WE HAVE TO DO WHEN WE HAVE CITIZENS OR PEOPLE IN THE COMMUNITY THAT NEED TO BE RELOCATED FROM ONE LOCATION TO THE NEXT. SOMETIMES IT'S ALSO A REUNIFICATION CENTER. 
          SOME OF YOU MAY REMEMBER IN THE HISTORY OF OUR REGION WE HAVE HAD SITUATIONS WHERE PEOPLE HAVE BEEN BROUGHT INLAND FROM HOUSTON AND WHATNOT AND ONE THING WE ENJOY IS THAT THE CITY COMES TOGETHER ADDS A WHOLE TO SOLVE ONE GREAT BIG PROBLEM. 
          WE HAVE ALWAYS BEEN A HORSE IN THAT RACE. WE HAVE ALWAYS PLAYED A KEY ROLE AND WE'RE GLAD TO CONTINUE TO DO THAT. THAT IS SOMETHING WE HAVE TO DO IN ADDITION TO REGULAR DAILY SERVICE. WHETHER IT BE THE ICE STORMS AND THE SNOW OF URI OR SOME OF THE LAST TORRENTIAL RAINS. 
          SOMETIMES WHEN THERE ARE CENTERS OPENED UP FOR RESILIENCY, WE ARE THE ONES THAT TAKE PEOPLE THERE. IT'S SOMETHING WE'RE PROUD TO CONTINUE TO DO BUT I JUST WANT TO SAY THAT FOR THE GROUP SO THEY CAN BE AWARE. LASTLY, WE'LL TALK ABOUT THE SAFETY MANAGEMENT AND THE CONTINUOUS IMPROVEMENT THAT WE'RE AFTER. 
          VIA SAFETY PROGRAM INCLUDES HAZARD IDENTIFICATION, EMPLOYEE RISK REPORTING, SAFETY TREND ANALYSIS, CORRECTIVE MEASURES, AND SAFETY PERFORMANCE MONITORING. THIS IS CONSISTENT WITH WHAT THE FTA REQUIRES OF US. 
          SMS IS A PLATFORM OF EXPECTATIONS AND BEHAVIOR THAT THE FEDERAL GOVERNMENT HAS PUT IN PLACE AND THIS CAME FROM THE FEDERAL AVIATION ADMINISTRATION, BUT THIS WAS LEVIED AGAINST THE TRANSIT INDUSTRY ALMOST THREE YEARS AGO. 
          IT WAS TO RAISE THE BASELINE LEVEL OF UNDERSTANDING AND EXECUTION OF JUST WHAT IS SAFE SERVICE AND THE EXPECTATION. WE'RE BOUND BY THOSE REQUIREMENTS AND WE WERE ALREADY IN EXISTENCE WITH THOSE PRIOR TO THAT THRESHOLD BUT WE'RE JUST GLAD TO SAY THAT WE DON'T MAKE OUR OWN MEASURES IN WHAT WE CONSIDER SAFE. IT'S SOMETHING WE DO TO MEET THE FEDERAL REQUIREMENTS. 
          AT THIS TIME, I WOULD LIKE TO TAKE ANY QUESTIONS YOU MAY HAVE. 
          >> MCKEE-RODRIGUEZ: THANK Y'ALL FOR THE PRESENTATION AND THANK YOU FOR THE ROBUST NATURE OF THE PLAN AND THE INFORMATION YOU PROVIDED TODAY. 
          I THINK YOU TOUCHED ON ALL ELEMENTS OF SAFETY, INCLUDING PASSENGERS, RIDERS, THOSE INTERACTING WITH ANY ELEMENTS OF VIA, WHETHER IT'S THE BUS, THE LINK, THE SHELTER THEMSELVES. AND THE GENERAL PUBLIC DURING NATURAL DISASTERS AND WEATHER EVENTS THAT REQUIRE VIA TO STEP UP AND SUPPORT. 
          THANK Y'ALL FOR ALL OF THAT. I AM INTERESTED IN -- GOING BACK TO MY INITIAL INQUIRY AND THE CURIOSITY I HAD. WHAT DOES ENGAGEMENT LOOK LIKE WITH EITHER OUR HOMELESS OUTREACH TEAM OR OTHER ORGANIZATIONS AND PARTNERS? I ASK BECAUSE I'M WONDERING WHAT OPPORTUNITIES THERE MIGHT BE FOR THESE OUTREACH WORKERS TO HAVE A TARGETED FOCUS AND EFFORT WITH VIA, AND SPECIFICALLY WITH THE 
          BUS STOPS AND THE BUSES THEMSELVES. >> IF I COULD, WE HAVE MOST RECENTLY BEEN WORKING WITH THE HOUSING TRUST IN THE VICINITY OF CENTRAL PLAZA. 
          WE HAVE BEEN PART OF ALL THEIR CONVERSATIONS. WE ARE INTERESTED. 
          WE WANT TO PLAY A ROLE IN THAT BUT WE WILL DEFINITELY BE OPEN TO CHAMPION AN OPPORTUNITY TO LEARN MORE HOW TO CONNECT WITH THE COMMUNITY. 
          WE'RE ALWAYS LOOKING TO IMPROVE OUR TRAINING AND WE'VE INVITED GUEST SPEAKERS IN FROM THE COMMUNITY BEFORE IN THE PAST. IT'S ALWAYS OPEN TO HAVE A REFRESH OR SOMETHING LIKE THAT. BUT ANYTHING THAT GIVES THE CUSTOMER A BETTER EXPERIENCE THAT'S ON THE BUS AND OPERATORS AND EMPLOYEES WHO UNDERSTAND WHY THAT MATTERS IS ANOTHER THING WE CAN DO TO GAUGE OUR INTERACTION WITH THE COMMUNITY AND KIND OF USE AS A BAROMETER OF HOW WELL WE'RE SERVING THE COMMUNITY. ONE THING WE HAVE SAID, WE HAVE AN EXTREMELY HIGH RATING FOR CUSTOMER SATISFACTION AND WE'RE RIGHT NOW THE NUMBER ONE IN THE COUNTRY. BESIDES THAT, WE'RE STILL LOOKING TO IMPROVE. 
          WE WOULD DEFINITELY BE OPEN TO AN OPPORTUNITY TO CONNECT, COLLABORATE, AND PARTNER JUST TO ADD A LITTLE BIT MORE LUSTER TO SOME OF THE INGREDIENTS THAT WE ADD TO THIS SITUATION WE'RE DEALING WITH CALLED CUSTOMER SERVICE. 
          >> MCKEE-RODRIGUEZ: IF I WERE TO THROW OUT AN IDEA, IT WOULD BE IF YOU HAD ANY DATA ABOUT SPECIFICALLY THE UNHOUSED POPULATION. IF YOU KNOW THERE'S VIA ROUTES THAT SPECIFICALLY ATTRACT A LOT OF FOLK WHO ARE UNHOUSED THAT GET ON THE BUS FOR WHATEVER PURPOSE. IF WE MAYBE TRY A PILOT PROGRAM WHERE WE HAVE ONE OF OUR HOMELESS OUTREACH WORKERS OR ONE OF OUR PARTNERS RIDE ALONG THE BUS FOR A -- DURING SPECIFIC HOURS SO THEY CAN MORE READILY PROVIDE RESOURCES, SERVICES. AND IDEALLY CONNECT FOLK TO HOUSING, ESPECIALLY 
          [01:15:02]
PERMANENT SUPPORTIVE HOUSING. I'M WONDERING IF THAT'S ANYTHING THAT'S BEEN EXPLORED OR IF THAT'S SOMETHING THAT WOULD BE OF 
          INTEREST. >> CURRENTLY WE HAVE A PROGRAM WITH OUR NONPROFITS. 
          IT ACTUALLY -- SO WE ACTUALLY SELL TO 129 DIFFERENT NONPROFITS, EVERYTHING FROM THE AIDS FOUNDATION TO THE HOUSING AUTHORITIES TO THE FOOD BANK. THEY PURCHASE AT A DISCOUNT FOR THE PEOPLE THAT THEY WORK WITH ON A DAILY, WEEKLY, MONTHLY BASIS. SO THAT ENDS UP IMPACTING SOMEWHERE NORTH OF $3 MILLION A YEAR TO OUR ANNUAL BUDGET IN ORDER TO BE ABLE TO WORK WITH THEM. THEY THEN GET TO TAKE THOSE AND THEY DISTRIBUTE THEM TO THOSE FOLKS THAT ARE PART OF THEIR PROGRAM AND NEED THAT DIRECT HELP IN ORDER TO GET FROM POINT A TO POINT B. WITH THAT, WE'RE STILL CHARGING A FARE SO THERE'S NOT A FARE EVASION SITUATION, BUT THEY ALREADY HAVE ACCESS TO ALL OF OUR CUSTOMER SERVICE TEAM. WE KNOW WHERE FOLKS ARE COMING FROM AND DISTRIBUTING THEM FROM. BUT WE CAN ALWAYS PARTNER MORE TO GET IN TOUCH WITH METRO HEALTH AND ANY PARTNERS THAT THE CITY HAS AND FIND MORE COLLABORATION. 
          >> MCKEE-RODRIGUEZ: SO AS NOT TO TAKE UP TOO MUCH OF THIS COMMITTEE WITH THAT DISCUSSION, I'LL TAKE IT OFFLINE AND WE CAN HAVE FURTHER DISCUSSION ABOUT IT. 
          ON THE TOPIC OF SAFETY, WHAT ARE THE LARGEST OR THE MOST FREQUENT? I WOULD IMAGINE COLLISIONS OR SOMETHING OF THAT NATURE. HOW FREQUENT ARE ALTERCATIONS ON THE BUS? HOW WOULD YOU RANK THE TYPES OF INCIDENTS THAT OCCUR THAT 
          YOU ARE AWARE OF OR THAT YOU WORK TO ADDRESS AND PREVENT? >> GREAT QUESTION. 
          ONE OF THE ONES THAT HAPPENS MORE FREQUENTLY THAN ANYTHING ELSE IS VEHICULAR ACCIDENTS. WE GET HIT OFTEN. WE HAVE PEOPLE THAT REAR END BUSES. WE HAVE BUSES STOPPED AND IDLE AT RAILROAD TRACKS AND ARE REAR-ENDED. WE HAVE CARS THAT TURN IN FRONT OF BUSES. 
          AVOIDING THOSE TYPES OF BEHAVIORS IS SOMETHING THAT GOES DEEP INTO OUR TRAINING. 
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
          WE'RE PROUD TO SEE THAT BUT WE HAVE GOT SO MUCH INVESTED IN DE-ESCALATION. 
          WE HAVE SEEN CASES WHERE OPERATORS IN THE PAST MIGHT HAVE ESCALATED A SITUATION, WHICH DOES NOT HELP THE MATTER AT ALL. BUT WE USE THE VIDEO INFORMATION WE HAVE TO RETRAIN THEM AND GET THEM BACK IN THE RIGHT DIRECTION. 
          WE HAVE SEEN A DECREASE IN A LOT OF THOSE THINGS. THAT'S NOT SOMETHING HAPPENING ACROSS THE INDUSTRY BUT ASSAULTS ARE STILL A LARGE ONE THAT COMES UP AND GENERALLY IT'S BASED ON RULE ENFORCEMENT OR A MISUNDERSTANDING OF WHAT THE 
          EXPECTATION WAS BETWEEN THE CUSTOMER AND THE OPERATOR. >> MCKEE-RODRIGUEZ: THANK YOU. I KNOW IN THE SLIDE IT MENTIONED THAT OPERATORS RECEIVE TRAINING. IT DOESN'T NECESSARILY MENTION FREQUENCY. 
          IT SAYS HIGHER FREQUENCY FOR NEWER OPERATORS. WHAT IS THE STANDARD? 
          >> THE CADENCE IS WHEN THEY COME THROUGH AND FINISH THEIR INITIAL QUALIFICATION TRAINING, THEN THEY GO THROUGH BIANNUAL REFRESHER TRAINING. 
          WE'LL TAKE THE TRENDING TOPICS. THERE'S ALWAYS A MODULE ON CUSTOMER INTERACTION AND EXPERIENCE. WE'LL RESURRECT SOME ADA AWARENESS THAT DOES HAVE A MENTAL HEALTH COMPONENT. IN THESE TIMES TODAY, THAT'S SOMETHING THAT WE HAVE TO CHAMPION A LITTLE BIT MORE. IT'S JUST THE ONLY EXPLANATION IT HAS FOR SOME BEHAVIOR THAT TAKES PLACE IN SOME PLACES. 
          WE WANT THE OPERATOR TO IDENTIFY AND UNDERSTAND MORE. 
          EVERY TIME AN OPERATOR GETS INTO A PREVENTABLE ACCIDENT, THEY ARE REQUIRED TO GO THROUGH A REFRESHER TRAINING. IT'S NOT ONLY A REFRESHER TRAINING ON WHAT YOU CAN DO TO PERFORM AND MAKE A BETTER SITUATION AND SITUATION AWARENESS, BUT WE ROLL BACK SOME OF THOSE SAME REFRESHER MODULES. 
          ANY TIME WE HAVE A FRONTLINE EMPLOYEE THAT SEPARATES FROM THE JOB DUTY FOR GREATER 
          [01:20:03]
THAN 30 DAYS, IT COULD BE MILITARY LEAVE. IT COULD BE PERSONAL REASON, FMLA. BEFORE THEY ARE ALLOWED TO GET BACK INTO THAT SITUATION WHERE THEY ARE ENGAGING WITH CUSTOMERS, THEY ARE REQUIRED TO GO THROUGH A REFRESHER TRAINING AGAIN. THAT'S THE CADENCE OF TOUCHPOINTS WE HAVE BUT THE CONTENT IS HIGHLY CRITICAL. FOR SOME, THEY MAY GET A LITTLE BIT OF A REFRESHER FASTER THAN OTHERS BUT IT'S STILL INFORMATION READILY AVAILABLE. 
          WE HAVE AN INTERNAL COMMUNICATIONS APP THAT WE HAVE FOR EMPLOYEES NOW THAT CAN ALIGN THEM WITH TRAINING. WE HAVE ONLINE-TYPE TRAINING ALSO. LMS SYSTEMS SO THEY CAN TRAIN AND WE CAN TRACK THE TOUCH POINTS. AND WE DO ASSIGN SOME OF THOSE TRAINING ASSIGNMENTS FOR OPERATORS WHO MAY BE TRENDING IN AN ESCALATION FASHION OF DOING BUSINESS. 
          SOMETHING THAT'S DIFFERENT THAN WHAT OUR EXPECTATION IS. 
          THAT BECOMES PART OF THE RUBRIC WE DO TO ADDRESS THEIR BEHAVIORS AND THEIR 
          DECISIONS TO OUR CUSTOMERS. >> MCKEE-RODRIGUEZ: THANK YOU. 
          THAT'S ALL FOR ME AND MY QUESTIONS. I'LL START OFF WITH 
          COUNCILMEMBER KAUR, WHO IS ONLINE. >> KAUR: YOU CAN COME BACK 
          TO ME. >> MCKEE-RODRIGUEZ: OKAY. COUNCILMEMBER ALDERETE 
          GAVITO. >> GAVITO: SIGNAL TO ME IF YOU'RE INTERESTED, Y'ALL. 
          >> GAVITO: THANK YOU, CHAIR . THANK YOU, VIA FOR THE 
          PRESENTATION. JUST A COUPLE OF THINGS. >> MCKEE-RODRIGUEZ: OH, 
          YOUR MICROPHONE. >> GAVITO: SORRY. REALLY QUICK WANTED TO SHOUT OUT BECAUSE WE HAVE OVER 5100 STUDENTS SIGNED UP ON OUR FREE STUDENT BUS FARE. 
          SO THAT'S AWESOME. THANK YOU SO MUCH FOR Y'ALL'S PARTNERSHIP ON THAT. 
          OBVIOUSLY WANT TO MAKE SURE THAT THEY HAVE A SAFE EXPERIENCE ON BUSES AND BUS STOPS. THANK YOU, TOM AND TEAM FOR COMING OUT WITH US LAST NIGHT TO THE MARY LOUISE BUS STOP WHERE Y'ALL WERE VERY OPEN AND RECEPTIVE TO SOME OF THE NEIGHBORHOOD CONCERNS. AND ACTUALLY MADE CHANGES EXTREMELY QUICKLY TO HELP OUT. THAT IS A REALLY BUSY INTERSECTION FOR BUSES AND PASSENGERS AND SO WE ALSO WANTED TO MAKE SURE THAT IT COULD WORK WITH THE NEIGHBORHOOD AS WELL. I REALLY APPRECIATE Y'ALL'S QUICK ACTION ON THAT. ONE OF THE THINGS THAT CAME OUT OF LAST NIGHT'S MEETING WAS WHAT TRANSIT POLICE SHIFTS LOOK LIKE. I THINK YOU MENTIONED THEY 
          MIRROR SAPD. >> RIGHT. THE A, B, AND C SHIFT. 
          >> GAVITO: WOULD THEY BE MONITORING THE BUS STATIONS IN THE EVENING HOURS OR WHEN 
          DO THEY STOP? WHAT DOES THAT LOOK LIKE? >> CHIEF. 
          >> YEAH, THE POLICE OFFICERS ARE OUT THERE 24 HOURS A DAY, 7 DAYS A WEEK. 
          >> GAVITO: THEY ARE AT VIA BUS STOPS 24 HOURS, 7 DAYS A WEEK. 
          >> AT THE TRANSIT CENTERS WE HAVE TRANSIT SECURITY OFFICERS AND WE HAVE LAW ENFORCEMENT OFFICERS THAT PATROL THE AREA OR RESPOND TO SERVICE 24 HOURS A DAY, 7 
          DAYS A WEEK. >> GAVITO: ONE OF THE THINGS WE WERE SEEING, MAYBE WE'RE SEEING SOMEBODY DRINKING AT THE BUS STOP OVER THE COURSE OF SEVERAL HOURS. SO WE WERE JUST CURIOUS ON HOW A SITUATION LIKE THAT 
          GETS COMMUNICATED AND ADDRESSED. >> THEY CAN CONTACT OUR TEN-DIGIT NUMBER AND THAT WOULD GO RIGHT TO OUR POLICE DISPATCH AND OUR DISPATCHES 
          WOULD SEND OUT A PATROL CAR TO HANDLE THAT SITUATION. >> GAVITO: SOUNDS GOOD. 
          AND THEN IS OUR SAPD EXPECTED ALSO TO -- >> SO IN THE EVENT THAT WE HAVE NO ONE AVAILABLE AT THAT TIME, THEY WILL ASSIST US AND THEY'LL HOLD THE SITUATION DOWN UNTIL WE CAN FREE UP AN OFFICER TO GET THERE. 
          >> GAVITO: THANK YOU. THANK YOU FOR ANSWERING MY QUESTIONS. 
          I WAS WONDERING HOW THAT WOULD WORK. AND I KNOW THAT THE NEIGHBORHOOD LAST NIGHT, THE MONTICELLO NEIGHBORHOOD ISN'T THE ONLY NEIGHBORHOOD WITH DIFFERENT SAFETY CONCERNS. IN GENERAL, HOW ARE RESIDENTS AND NEIGHBORHOODS SUPPOSED TO GIVE Y'ALL FEEDBACK IF THEY'RE FEELING UNSAFE OR MAYBE THE LIGHTING ISN'T UP TO PAR. WE HAVE SEEN SOME VIA BUS 
          STOPS THAT THE LIGHTING ISN'T GREAT EITHER. >> YEAH. 
          I MEAN, BESIDES MY TEAM WORKING WITH ALL OF THE DIFFERENT OFFICES, WE HAVE OUR 2020 NUMBER AND ANYBODY CAN MAKE A COMPLAINT. WE PUT IT INTO OUR FEEDBACK SYSTEM. AND THEN WE SOLVE THE ISSUE AND GET AN ANSWER BACK OUT 
          TO THE INDIVIDUAL. >> GAVITO: OKAY. SOUNDS GOOD. 
          THANK YOU FOR THE UPDATE, JUST ON Y'ALL'S SAFETY PROTOCOLS. 
          IT WAS HELPFUL. THANK YOU. THANKS, CHAIR. 
          >> MCKEE-RODRIGUEZ: THANK YOU. COUNCILMEMBER MUNGIA. 
          >> MUNGIA: THANK YOU. THANK YOU FOR ALL THE GOOD BACK UP INFORMATION. 
          I GUESS GENERALLY SPEAKING THE VAST MAJORITY OF TIME THINGS ARE SAFE ON A VIA 
          BUS, RIGHT? >> YEAH. TWICE A YEAR WE GO OUT AND DO A CUSTOMER SATISFACTION SURVEY. WE HAVE THE HIGHEST SCORE IN 
          [01:25:02]
THE INDUSTRY FOR CUSTOMER SATISFACTION. AND SAFETY AND SECURITY IS NEVER AN ISSUE OF I DON'T FEEL SAFE. I DON'T FEEL SECURE. 
          THEY FEEL VERY SAFE AND SECURE AND IT'S NOT ONE OF THOSE THINGS THAT WE REALLY 
          WANT YOU TO SHED A LIGHT ON THIS AND WORK ON IT. >> MUNGIA: I WOULD ASSUME THAT MOST OF THE FOLKS THAT ARE INVOLVED WITH ISSUES ON THE BUS, YOU'RE NOT CHECKING WERE THEY ON THE BUS WITH A FREE BUS PASS, DID THEY PAY? NONE OF THAT IS CONSIDERED WHEN YOU DOCUMENT THE CASE OF THESE INDIVIDUALS CAUSING ISSUES. 
          >> A CUSTOMER IS A CUSTOMER. SEAN OR TRAMEL CAN SPEAK IF SOMEONE HAS A HALF FARE, WE'RE NOT GOING TO QUIBBLE OVER THE OTHER HALF GETTING TO THE NEXT STOP. 
          WE DON'T HAVE AN ISSUE WITH FARE EVASION BUT IT CAN BE -- BUT WE NEED TO MOVE 
          BUSES ALONG. >> IF I COULD, COUNCILMAN MUNGIA. 
          TO YOUR POINT, WE DO TRACK THOSE TYPES OF ENCOUNTERS AND GENERALLY WHAT HAPPENS WHEN A LAW ENFORCEMENT VISIT IS CALLED THERE THERE'S A REASON. 
          ACROSS THE ENTIRE INDUSTRY, DISPUTES AT THE FARE BOX THAT ARE FARE RELATED, NUMBER ONE CAUSE OF OPERATOR ASSAULT IN THE COUNTRY. BAR NONE. 
          BEEN THAT WAY FOR THE LAST 10, 15 YEARS. WHEN COUNCILMEMBER MCKEE-RODRIGUEZ MENTIONED INTERACTIONS ON THERE, THE NATIONAL TRANSIT DATABASE, WE'RE REQUIRED TO REPORT OUR NUMBERS. WE WERE GLAD TO SEE WE WERE NUMBER ONE IN THE STATE OF TEXAS FOR BEST RESPONSE AND LOWEST NUMBER. BUT ALSO NUMBER ONE IN THE COUNTRY. WE GOT THAT BESTOWED ON US FROM THE FEDERAL TRANSIT ADMINISTRATION. WHY THAT MATTERS TO US IS WE TRY TO CHAMPION OUR DE-ESCALATION COMPONENT. TO YOUR POINT, THERE MAY BE AN INITIAL REASON THE SITUATION BROKE OUT AND IT TURNS INTO A DISTURBANCE AND MOVES INTO A WHOLE NUMBER OF WHOLE SITUATIONS THAT TAKE PLACE. WE HAVE TO TRIAGE NOT JUST THE ROOT CAUSE BUT WHERE DO WE GO FROM HERE? HOW DO WE ALLOW THE CUSTOMERS TO CONTINUE AND HAVE THAT PERSON REMOVED FROM THAT BUS AND ADDRESS THE SITUATION. EITHER PUT THEM BACK ON ANOTHER BUS OR GIVE THEM A RIDE OURSELVES. YOU'LL SEE THE RED SHIRTS, OUR STSS SUPERVISORS OR FIELD SUPERVISORS ARE THERE TO HELP MITIGATE THAT. ONE OTHER THING THAT'S COMING UP ON OUR IMPROVEMENT CATEGORY IS THE ADDITION OF WHAT WE CALL TRANSIT AMBASSADORS. THESE ARE A NUMBER OF INDIVIDUALS THAT ARE CUSTOMER CENTRIC THAT CAN HANDLE THE CONVERSATION TO EXPLAIN YOU WEREN'T MISTREATED. THE OPERATOR SAID THE RIGHT THING. 
          MAYBE TONE AND TENOR COULD HAVE BEEN BETTER BUT THIS IS THE REASON OR THE CRUX BEHIND WHY WE HAD TO HAVE THIS CONVERSATION WITH YOU. THEY CAN STAY WITH THE CUSTOMER AND JUST IRON THAT WRINKLE OUT FOR THE FUTURE SO YOU CAN KIND OF MOVE BETTER. WE'RE BEYOND JUST THE INITIAL CALL BUT HOW CAN WE RESTORE THIS SO WE CAN KEEP A BETTER RELATIONSHIP AND MORE COHESIVE WITH PEOPLE WHO MAY NOT BE FROM SAN ANTONIO BUT THEY MAY BE TEMPORARILY HERE FOR A 
          WHILE. >> MUNGIA: YEAH, I THINK YOU SAID EARLIER NO DOUBT THERE'S A LOT OF OTHER CONDITIONS AND THINGS PEOPLE ARE EXPERIENCING BEFORE THEY STEP ON THE BUS THAT ARE GOING TO SHAPE WHAT HAPPENS FOR THE DAY. 
          I THINK IN ALL THE YEARS I HAVE BEEN DOING THIS, I HAVE NEVER REALLY HEARD A RESIDENT BRING A COMPLAINT AGAINST AN INDIVIDUAL DRIVER. 
          MOST OF THE COMPLAINTS ARE WE WANT THE BUS EXTENDED OVER HERE OR THINGS OF THAT NATURE. I THINK YOUR OPERATORS DO A REALLY GOOD JOB OF HANDLING THINGS, DEESCALATING. I HAVE SEEN IT AND I HAVE HEARD IT THAT THEY ARE VERY GOOD AT GIVING THAT DISCRETION ON THE FARE. WHEN SOMEBODY MAY NOT HAVE ALL THE CHANGE OR, HEY, THAT DAY SOMETHING HAPPENED AND THEY DON'T HAVE IT. 
          I HAVE SEEN AND HEARD THAT MANY TIMES. I WANT TO THANK THE DRIVERS FOR ACKNOWLEDGING THAT AND HELPING RESIDENTS OUT. SO YOU MENTIONED SOMETHING ELSE, WHICH I THINK IS REALLY IMPORTANT, ESPECIALLY FOR MY DISTRICT WHEN WE'VE TALKED ABOUT IT A FEW TIMES, ARE THE BUS SHELTERS. I KNOW OBVIOUSLY THERE'S A METHOD OF HOW Y'ALL INSTALL THEM AND WHERE Y'ALL PLACE THEM BUT CERTAINLY HAVING BETTER SHELTER SPACE IS REALLY IMPORTANT FOR AREAS IN MY DISTRICT WHERE WE HAVE SOME DARK CORNERS AND PEOPLE --S NOT EVEN A BENCH SO THEY'RE STANDING BY THE POLE AND THEY DON'T FEEL AS SAFE. WHEREVER WE CAN INTERVENE AND PUT A STREETLIGHT, WE WOULD DO THAT, WHAT'S ALLOWED BY THE UDC. BUT WOULD LIKE TO SEE -- SO DO YOU ALREADY HAVE AN IDENTIFYING -- HAVE Y'ALL IDENTIFIED WHERE THOSE 
          SHELTERS ARE GOING TO BE THIS UPCOMING YEAR? >> WE HAVE IDENTIFIED SOME. 
          SOME ARE TIED TO ENHANCEMENTS MADE TO A CITY PROGRAM THAT DEALT WITH SOME OF THE HEAT ISLAND AND HEAT DESERT LOCATIONS. THE BEST SHELTER IS FREQUENCY. THERE'S NO DOUBT THAT WE HAVE ADDED A LOT OF FREQUENCY SO SOMEONE DOESN'T HAVE TO WAIT AS LONG. SOME OF THE IMPROVEMENTS ARE 
          [01:30:02]
STRUCTURAL TO PROVIDE SHADE AND LIGHTING BUT ONE OF THE THINGS WE ALWAYS REMAIN OPEN TO IS TO STAY CONNECTED TO THE COMMUNITIES AND FIND OUT WHERE THOSE PAIN POINTS THAT THEY HAVE. AND IF THERE'S A WAY WE CAN ADD THEM TO THE LIST, IF THEY'RE NOT ALREADY ON THERE OR AT LEAST GENERATE A TIMELINE OF WHEN WE WORK IN YOUR AREA IS PART OF THE METHOD WE USE TO MAKE THESE THINGS A LITTLE BIT BETTER 
          FOR OUR RIDERS. >> MUNGIA: ONE THAT COMES TO MIND IS MEDINA BASE AND HOLMES ROAD. THAT'S ONE WE HAVE FOLKS WAITING ON . 
          IT'S RESIDENTS THAT DRIVE BY. OH MY GOSH, I FEEL BAD FOR ONE OF MY NEIGHBORS OUT HERE IN THE SUN WAITING. I'M NOT SURE IF THAT'S ON THE LIST BUT WOULD LOVE TO SEE THAT. I APPRECIATE Y'ALL'S EMPHASIS ON SAFETY, NOT ONLY FOR YOUR EMPLOYEES BUT FOR THE RIDERS. 
          I WANT TO MAKE SURE IT'S AS SAFE AS POSSIBLE. PEOPLE FEEL WELCOME. 
          THANK Y'ALL SO MUCH. THOSE ARE ALL MY QUESTIONS. >> THANK YOU SO MUCH AND THANK YOU FOR THE COMPLIMENT ON THE OPERATORS' PERFORMANCE. 
          >> MCKEE-RODRIGUEZ: COUNCILMEMBER KAUR. >> KAUR: JUST TWO QUICK THINGS. THANK YOU SO MUCH. I GOT A CHANCE TO LEARN FROM HIM AND I THINK HE'S A GREAT LEADER. I LOVED GETTING TO KNOW YOU. 
          OBVIOUSLY, I UNDERSTAND THE THAT SAFETY IS LESS ABOUT SAFETY ON THE BUS AND MORE ABOUT SAFETY WITH ALL THE CONSTRUCTION. YOU GUYS HAVE BEEN GETTING E-MAILS FROM ME REGARDING SAN PEDRO AND HILDEBRAND. ALL THAT AREA IS CONGESTED. 
          I THINK YOU'RE DOING -- I DON'T GET COMPLAINTS ABOUT SAFETY ON THE BUS. 
          EVERY TIME I HAVE RIDDEN THE BUS I HAVE FELT COMPLETELY SAFE. 
          AND MY FAVORITE PART IS THE OPERATORS HAVE GREAT RELATIONSHIPS WITH FOLKS. 
          I PROBABLY SHOULDN'T TELL ON ONE OF THE OPERATORS BUT WOULD STOP EARLY BECAUSE ONE OF THE CONSTITUENTS LIVED THERE. RATHER THAN GOING ALL THE WAY TO THE BUS STOP, JUST STOPS A LITTLE BIT IN FRONT OF THE BUS STOP SO THAT THEIR RIDER CAN WALK HOME QUICKER. I THINK THE OPERATORS DO A PHENOMENAL JOB AND ONE TIME I HAD A HARD TIME -- THE THING THAT IS HARD IS PURCHASING FARES, SINGLE-RIDE FARES IS NOT EASY. 
          I KNOW YOU GUYS ARE WORKING ON THE APP. BUT THE BUS WAS THERE AND HE SAID COME ON. I KNOW YOU'LL PURCHASE IT. HE DIDN'T STOP ME -- 
          >> MCKEE-RODRIGUEZ: DON'T GET PEOPLE IN TROUBLE NOW. >> KAUR: I KNOW. 
          I DID IT AND IT WAS A KIND THING TO DO. HE COULD SEE, LOOK, MY CARD IS NOT GOING THROUGH. OKAY. BUT THE ONLY THING I DID WANT TO JUST MENTION OUT LOUD PUBLICLY, BECAUSE I HAVE BEEN WORKING ON IT ALL MORNING, I'M TRYING TO GET THE STAKEHOLDER MEETING ON NOVEMBER 16 AT 9:00 A.M. 
          WE'RE GOING TO BE BRINGING TOGETHER VIA AND SAWS TO TALK ABOUT BUSINESS STAKEHOLDERS. REPRESENTATIVE BERNAL MENTIONED HE WAS ON BOARD THE LAST TIME. HE WAS ON COUNCIL LAST TIME WE HAD A BIG PROJECT ON BLANCO AND ONE OF THE THINGS HE FELT HAPPENED WAS A LOT OF BUSINESSES WENT OUT BECAUSE THEY JUST COULDN'T SUSTAIN THE CONSTRUCTION. I OBVIOUSLY SAW THAT ON ST. MARY'S AND WE SAW A LITTLE ON SOUTH ALAMO BUT WE STARTED TRYING DO BETTER COMMUNICATION AND BETTER SUPPORT. THAT'S GOING TO BE THE MEETING WE'RE WORKING ON THE LIST. I WOULD LOVE FOR VIA TO HELP US GET THE WORD OUT SO THAT WE CAN TRY TO SUPPORT OUR SMALL BUSINESSES. 
          ON THE SAFETY THING, IT WOULD BE GREAT TO SEE DATA IN NUMBERS. 
          I KNOW THE SLIDES JUST HAVE WORDS BUT IF Y'ALL COULD FOLLOW UP WITH NUMBER OF INSTANCES. WE JUST ASKED WAYMO, WHAT ARE THE NUMBER OF INCIDENTS THAT HAVE OCCURRED? HOPEFULLY IT'S VERY MINIMAL BUT IT WOULD BE GOOD TO SEE TRAFFIC ACCIDENTS OR ANYTHING LIKE THAT. IF YOU COULD SHARE THAT WITH 
          US AS A FOLLOW-UP. >> ABSOLUTELY. WE WOULD BE HAPPY TO. 
          COUNCILMAN, I RESPONDED TO YOUR E-MAIL. WE COMMITTED TO THE 16TH. 
          MY OFFICE SHOULD GET THAT STAKEHOLDER LIST TO YOU BEFORE THE END OF THE DAY . 
          THANK YOU FOR YOUR LEADERSHIP ON IT BECAUSE WITH THE HOLIDAY THIS WEEKEND, HALLOWEEN, AND WE HAVE TEMPORARY STOPS ON HOWARD, THE TRANSIT PD WAS OUT THERE MAKING SURE THAT VISION ZERO WAS FULLY IMPLEMENTED AND NO LITTLE 
          GHOULS AND GOBLINS GOT CAUGHT UP WITH A BUS. >> KAUR: [INDISCERNIBLE] BUT WE DID IT. WE GOT THROUGH IT. THANKS, CHAIR. 
          >> MCKEE-RODRIGUEZ: THANK YOU. ANY LAST QUESTIONS, THOUGHTS FROM MY COLLEAGUES? I GUESS REAL QUICK. 15 SECONDS. 
          WHAT IS THE THOUGHT PROCESS BEHIND 15 SECONDS FOR THE LIGHT VERSUS A FULL MINUTE? 
          >> IT WAS A MANUFACTURE DEFAULT SETTING. WHAT WE DID WITH THE PILOT, 
          [01:35:05]
WE WERE HOPING TO GARNER FEEDBACK FROM CUSTOMERS SAYING I SURE COULD USE 35 SECONDS. MUCH LIKE A LOT OF THINGS, WHEN YOU THINK YOU'VE GOT IT RIGHT, IT'S REALLY NOT FOR YOU SO YOU REALLY HAVE TO LISTEN TO THE END USER. 
          SO WE'RE OPEN TO THAT TYPE OF FEEDBACK. BUT THAT WAS JUST A 
          MANUFACTURER DEFAULT SETTING BUT IT CAN BE ADJUSTED. >> MCKEE-RODRIGUEZ: THANK YOU. THE LAST THING IS MORE OF A STATEMENT AND REQUEST AS IT RELATES TO AUTONOMOUS VEHICLES. WE JUST HAD THE CONVERSATION WITH WAYMO. IT'S BEEN MENTIONED A FEW TIMES THE DRIVERS, THE OPERATORS ARE THE BEST PART ABOUT VIA. AND SO IF THERE WERE EVER ANY INTEREST IN A PILOT PROGRAM OR ANY MOVEMENT TOWARD REPLACING VIA BUSES WITH AUTONOMOUS BUSES, WE WOULD EXPECT ROBUST COMMUNITY ENGAGEMENT. 
          NEVER SURPRISE ANYBODY. >> NO, WE FEEL THE SAME WAY. >> MCKEE-RODRIGUEZ: THANK Y'ALL SO MUCH FOR BEING HERE. WE'LL MOVE ON TO THE LAST ITEM, WHICH IS A CCR BY COUNCILMEMBER WHYTE. MY GOAL IS TO END THIS EARLIER THAN 4:00 SO WE'LL ZOOM THROUGH THE PRESENTATION, YES? 
          IS HE COMING? >> GOOD AFTERNOON, CHAIR, COUNCIL MEMBERS. 
          ROSS, PARKS AND RECREATION, URBAN FORESTRY MANAGER. I WANT TO ACKNOWLEDGE HOMER AND ART. I AM GOING TO DO A QUICK BRIEFING ON A COUNCIL CONSIDERATION REQUEST TO CREATE A FLOODPLAIN TREE PLANTING PROGRAM. 
          THE CCR WAS SUBMITTED BY DISTRICT 10 COUNCILMAN WHYTE BACK IN MARCH. 
          IT WAS ASSIGNED TO THE PARKS DEPARTMENT BECAUSE WE HAVE THE EXPERTISE IN PLANTING TREES. WE BROUGHT IT TO THE GOVERNANCE COMMITTEE BACK IN MAY AND IT WAS ASSIGNED TO THIS COMMITTEE. THIS CCR HAS SOME SPECIFIC REQUESTS WITHIN IT. GENERALLY, IT'S ASKING TO DEVELOP AND IMPLEMENT A FLOODPLAIN TREE PLANTING PROGRAM. IT HAS FOUR COMPONENTS. 
          I'LL BRIEFLY GO THROUGH THESE. ONE IS AUTHORIZE THE USE OF THE TREE MAINTENANCE MITIGATION FUNDS FOR THE USE OF PLANTING IN THESE AREAS TO IDENTIFY PRIORITY PLANTING SITES. REQUIRE THE TYPE OF SPECIES THAT WOULD BE APPROPRIATE FOR THESE AREAS. AND LASTLY, TO ESTABLISH A MAINTENANCE PLAN AND REQUIRE ANNUAL REPORTING. I'LL DISCUSS ALL OF THOSE AS WE MOVE FORWARD. JUST GIVE A LITTLE BACKGROUND. 
          SO THE CITY IS VERY COMMITTED TO ITS URBAN FORESTRY PROGRAM. 
          IT IS A KEY PART OF OUR INFRASTRUCTURE. WE ACKNOWLEDGE, AS THE CCR REQUESTS, THAT THESE TREES BENEFIT GREATLY IN MITIGATING FLOOD IMPACTS. 
          AS YOU KNOW, WE DO HAVE A TREE PRESERVATION ORDINANCE UNDER THE UDC 35-523. 
          WITH THAT IT CREATES THE TREE MITIGATION FUND. THIS ALLOWS THE USE OF THESE FUNDS TO PLANT TREES ON BOTH PUBLIC AND PRIVATE PROPERTIES AND A MAINTENANCE PERIOD UP TO THREE YEARS. ALL OF THAT WOULD APPLY TO THIS PROGRAM. 
          THIS IS SOMETHING WE HAVE BEEN DOING FOR A WHILE. AS YOU KNOW MANY OF OUR PARKS ARE IN LOW-LYING AREAS SO IT MAKES SENSE THAT WE'RE ALREADY PLANTING IN SOME OF THESE FLOOD-PRONE AREAS. TO GIVE YOU A LITTLE BIT OF AN EXAMPLE OF WHAT THIS LOOKS LIKE IN THE YEARS OF FY24-26 YOU SEE A LOT OF OUR PROJECTS WERE GEARED TOWARDS THESE AREAS WITH OVER 1800 TREES. THAT'S ROUGHLY AROUND 40% OF OUR TREES PLANTED THAT YEAR THAT WEREN'T IN RESIDENTIAL AREAS, WERE PLANTED IN FLOOD-PRONE AREAS. IN OUR CURRENT BUDGET THAT JUST GOT ADOPTED AND THAT WE ARE NOW BEGINNING TO ENACT RIGHT NOW, WE HAVE OVER 644 TREES. 
          AGAIN, THAT REPRESENTS ABOUT THE SAME PERCENTAGE. 37% OF OUR TREES THAT ARE GOING TO BE PLANTED TODAY THAT ARE NOT RESIDENTIAL PLANTED TREES, WILL BE IN THESE FLOOD-PRONE AREAS. WE'RE DEFINING THAT WITHIN THE 100-YEAR FLOODPLAIN OR WITHIN 100 FEET ADJACENT TO IT. NOW SOMETIMES IT'S HARD TO IMAGINE MAYBE WHAT SOME OF THESE PROJECTS MIGHT LOOK LIKE BUT I THINK THEY ARE A LITTLE MORE COMMON THAN MOST PEOPLE THINK. I HAVE ONE CASE STUDY. 
          THIS IS AN ONGOING PROJECT WE HAVE BEEN DOING WITH THE COUNCILMEMBER ALDERETE GAVITO. WE HAVE BEEN WORKING ON THIS A LONG TIME. 
          THIS IS A MULTI-PHASED PROJECT TO BRING OVER 400 TREES TO THIS PARK. 
          THE MAJORITY OF THAT PARK IS WITHIN THE 100-YEAR FLOODPLAIN OR IMMEDIATELY ADJACENT. SO THESE TREES ARE GOING TO FIRST AND FOREMOST BE ABLE 
          [01:40:04]
TO HELP STABILIZE THE BANKS, SLOW DOWN RUNOFF, AND REDUCE THE AMOUNT OF WATER THAT REACHES INTO THE GROUND. A LITTLE MORE TO SEE WHAT THIS LOOKS LIKE. 
          SO WE HAVE DIVERSITY. SO THE COOL THING ABOUT A PROJECT LIKE THIS IS ALTHOUGH IT MAY BE USED TO HELP MITIGATE SOME OF THE FLOOD CONCERNS, IT ALSO HAS MANY, MANY OTHER BENEFITS. ONE THING OF INCREASING SHORELINE HABITATS, INCREASING BIODIVERSITY, GIVING NEW PLACES FOR WILDLIFE TO LIVE. 
          SHADING THE TRAIL CORRIDORS AND JUST THE OPEN SPACE WITHIN THE PARK. 
          WE SEE THIS IS A WIN-WIN. THIS IS A TYPICAL PROJECT WE'RE GOING TO CONTINUE TO GO MOVING FORWARD TO HELP MITIGATE SOME OF THESE FLOOD CONCERNS. 
          SO MOVING QUICKLY, OUR RECOMMENDATION. TO MY KNOWLEDGE, NO ACTION IS REQUIRED. THERE'S NO POLICY CHANGES OR ANYTHING LIKE THAT THAT'S REQUIRED IN ORDER TO DO THIS. THIS IS SOMETHING THAT WE'RE ALREADY ALLOWED TO DO IN THE UDC AS IT STANDS. BUT WE KIND OF HAVE THREE AREAS THAT WE THINK ARE IMPORTANT FOR US TO MAKE SURE WE'RE COGNIZANT OF. 
          THE FIRST IS WHAT THIS DOES IS THIS IS GOING TO FORMALLY CREATE A FRAMEWORK BY WHICH WE CAN EVALUATE PROJECTS. SO WHAT WE WILL DO IS WE WILL WORK ANNUALLY WITH BOTH THE PUBLIC WORKS DEPARTMENT AND THE RIVER AUTHORITY TO IDENTIFY THOSE PROJECTS THAT WE THINK WOULD BE BENEFICIAL FOR OUR MITIGATING FLOODWATER. 
          THE CRITICAL THING IS TO MAKE SURE ANY PLANTING WE DO DOESN'T CAUSE IMPACTS. 
          WE COULD PUT TREES IN A LOT OF PLACES IN WETLAND AREAS BUT THERE'S ALWAYS THE POTENTIAL THAT THOSE TREES COULD CAUSE AN IMPEDIMENT. THOSE IMPEDIMENTS COULD RAISE THE WATER LEVEL. IT COULD SLOW DOWN THE FLOW OF THE WATER OR IT COULD CAUSE MAINTENANCE CONCERNS. SO WE WOULD CONTINUE TO WORK CLOSELY WITH PUBLIC WORKS TO MAKE SURE WE'RE IN ALIGNMENT WITH ALL THEIR STORMWATER DESIGN CRITERIA. 
          WITH THAT, VERY, VERY BRIEF. I'M HERE TO ANSWER ANY QUESTIONS YOU MIGHT HAVE. 
          >> MCKEE-RODRIGUEZ: THANK YOU. I GUESS JUST PROCEDURALLY, BECAUSE YOU MENTIONED THERE'S NO ACTION NECESSARY TODAY AND THAT YOU WOULD ADOPT THESE. WHAT IS THE DIFFERENCE IN ACCEPTING THE RECOMMENDATION TODAY VERSUS REQUESTING THAT IT BE -- THIS REQUIREMENT BE ADOPTED AT AN A SESSION? 
          >> I THINK WE COULD CERTAINLY UPDATE THE MANUALS THAT ARE BEING DISCUSSED AND THE CRITERIA THAT'S BEING DISCUSSED MID-YEAR. BUT YOUR TREE PLANTING SCHEDULE MIGHT HAVE BEEN PLANNED OUT BUT IT'S SOMETHING THAT CAN BE CHANGED NOW AND WE ADAPT ON THE FLY ABOUT WHERE TREES ARE GOING TO GO IN. 
          I THINK THAT'S WHERE YOUR CHANGE WOULD HAPPEN, RIGHT? >> THE FY27, THOSE PROJECTS HAVE BEEN IDENTIFIED. TO FIND NEW PROJECTS, THAT WOULD PROBABLY BE IN FUTURE 
          BUDGETS. >> MCKEE-RODRIGUEZ: GOTCHA. 
          WHAT I ENVISIONED US DOING BEFORE YOU SAID THAT WAS SENDING STAFF'S RECOMMENDATION TO A DECEMBER A SESSION FOR A FORMAL ADOPTION BY COUNCIL. 
          WHAT WE WOULD STIPULATE IS THAT WE BEGAN IN FISCAL YEAR 2028. 
          >> THAT'S PERFECT. >> MCKEE-RODRIGUEZ: I WOULD ENTERTAIN A MOTION TO 
          SEND IT TO THE DECEMBER 3RD AGENDA. >> GAVITO: I MOVE WE SEND THIS CCR TO THE DECEMBER 3RD AGENDA FOR FULL COUNCIL ADOPTION. 
          >> SECOND. >> MCKEE-RODRIGUEZ: WE HAVE A MOTION AND A SECOND. 
          I KNOW COUNCILMEMBER WHYTE LOVES EXPEDIENCY AND HE FILED THIS BACK IN MARCH. 
          I WOULD LOVE TO CLOSE OUT ALL CCRS FROM THIS COMMITTEE BY THE END OF THE YEAR. I DON'T THINK HE DESIRES TO BELABOR THE POINT BY SENDING IT TO A B SESSION OR ANYTHING LIKE THAT. I THINK HE WOULD BE SUPPORTIVE OF THIS RECOMMENDATION. ANY COMMENTS OR QUESTIONS 
          FROM MY COLLEAGUES? COUNCILMEMBER KAUR. >> KAUR: JUST REAL QUICK. 
          HOW DOES THIS AFFECT THE CURRENT -- HOW DOES THIS CHANGE HOW MANY DOLLARS ARE ALLOCATED TO THE CURRENT STRATEGY OR BY COUNCIL INDIVIDUAL PRIORITIES? I KNOW WE USED SOME OF THE TREE MITIGATION DOLLARS IN OURS FOR SPECIFIC PARKS AND 
          THINGS LIKE THAT [INDISCERNIBLE]. >> COUNCILWOMAN, SO IT WOULDN'T CHANGE ANYTHING THAT'S BEEN ALLOCATED FOR THIS BUDGETARY CYCLE. 
          IT WOULD JUST INFORM FUTURE BUDGETARY CYCLES AROUND WHERE WE'RE PLANTING TREES AND HOW. WE WOULD WORK TO ACHIEVE ALL THE GOALS OF TREE PLANTINGS ALONG CURRENT BOND PROJECTS, CURRENT STREET PROJECTS ALREADY INTEGRATED IN THE PLAN. WE WOULD UPDATE ANOTHER AREA, WHICH WE COULD FOCUS 
          ON. >> THAT'S CORRECT. >> MCKEE-RODRIGUEZ: I GUESS TO THAT END, IF I'M UNDERSTANDING COUNCILMEMBER KAUR CORRECTLY, FOR EXAMPLE WE HAVE HAD A NUMBER OF CIP PROJECTS WHERE WE'VE BUILT A NEW PARK. 
          [01:45:09]
I THINK A LITTLE BIT OF THAT WAS SUPPLEMENTED BY TREE MITIGATION FUNDS AND TREES PLANTED THERE WERE SUPPORTED BY THAT. WOULD THAT STILL BE POSSIBLE 
          WITH THIS CHANGE? >> YES, IT WOULD. SO RIGHT NOW A LOT OF OUR PROJECTS, LIKE THE ONE YOU'RE REFERRING TO, WOULD GO THROUGH OUR URBAN HEAT ISLAND VULNERABILITY TOOL. WE'RE LOOKING TO SEE ARE THESE AREAS -- THAT'S SOMETIMES HOW WE'RE PRIORITIZING OUR PROJECTS, AS AN EXAMPLE. 
          THIS WOULD BE ANOTHER LAYER, AS MR. PETEREK SAID, THAT WE WOULD FILTER THESE THROUGH 
          TO MAKE OUR DECISIONS. >> MCKEE-RODRIGUEZ: COUNCILMEMBER KAUR, DOES 
          THAT SATISFY? >> KAUR: YES. I THINK I GOT KICKED OUT BUT 
          I'M BACK. >> MCKEE-RODRIGUEZ: THERE YOU ARE. 
          >> KAUR: THANK YOU FOR THAT. >> MCKEE-RODRIGUEZ: ANY OTHER COMMENTS, QUESTIONS, THOUGHTS? COUNCILMEMBER MUNGIA. 
          >> MUNGIA: REAL QUICK. I KNOW THERE'S PROBABLY GOING TO BE SOME CHANGES TO THE FLOODPLAIN MAP, SO I'M SURE Y'ALL WILL KEEP UP WITH THE DESIGNATED FLOODPLAIN 
          AREAS? >> THAT'S CORRECT. IN FACT, I SPOKE WITH THE RIVER AUTHORITY YESTERDAY ON THAT. WHAT WE'RE WORKING OFF RIGHT NOW IS A DRAFT OF THAT FLOODPLAIN MAP. WE'RE LOOKING BEYOND WHAT'S MAPPED, EVEN IN THE UNMAPPED AREAS. WE'RE NOT LIMITING OURSELVES 
          TO WHAT THE DRAFT IS. >> MUNGIA: IF ANYONE HAS NOT DONE A TOUR WITH ROSS AT THEIR PARK, YOU SHOULD. HE'S A BIG TREE NERD. AND EVERY SINGLE TREE, WHAT'S WRONG WITH THAT ONE? WHAT'S THAT TREE? HE CAN TELL YOU EVERYTHING. 
          I ENCOURAGE YOU TO TAKE ROSS OUT THERE. THANK YOU FOR WORKING ON THIS AND HOPEFULLY MORE TREES TO COME. THANK YOU. 
          >> MCKEE-RODRIGUEZ: COUNCILMEMBER ALDERETE GAVITO. 
          >> GAVITO: THANK YOU, CHAIR. THANK YOU, ROSS SO MUCH -- 
          >> MCKEE-RODRIGUEZ: IF YOU BRING UP WOODLAWN -- >> GAVITO: Y'ALL NEED TO COME OUT THERE WITH ME SOON. THE IRRIGATION SYSTEM IS GETTING ALL TUNNELED THROUGH RIGHT NOW. SO THE PARK IS A MESS BUT IT'S A BEAUTIFUL MESS BECAUSE WE'RE SO EXCITED TO HAVE TREES ON THE OTHER SIDE OF IT. 
          I GET STOPPED BY NEIGHBORS ALL THE TIME AND THEY WERE ASKING ME WHAT TREES WERE COMING AND ALL THAT KIND OF STUFF. PEOPLE ARE SO EXCITED ABOUT THE BIRDS THE TREES WILL ATTRACT. WE KNOW WOODLAWN LAKE IS A DRAINAGE PROJECT SO THIS FALLS RIGHT IN LINE. I WAS GLAD TO SUPPORT COUNCILMEMBER WHYTE WITH THIS CCR AND HAPPY TO MOVE IT FORWARD WITH A SESSION. 
          YEAH. I THINK ANY WAY THAT WE CAN PLANT MORE TREES IN A SMART WAY SO THAT IT'S NOT CAUSING FURTHER FLOODING OR ANYTHING LIKE THAT IS GREAT. 
          ALSO, ON A SEPARATE NOTE, JUST BECAUSE YOU DID TALK ABOUT HEAT ISLAND. 
          YOU ALL ARE WORKING WITH US ON PLANTING TREES ON THE BANDERA ROAD MEDIANS. 
          TXDOT IS PUTTING SOME MEDIANS ON BANDERA ROAD TO HELP OUT WITH PEDESTRIAN SAFETY BUT WE HAVE BEEN PUSHING TO HAVE TREES ON THERE JUST BECAUSE THE WEST SIDE IS PRONE TO HEAT ISLAND EFFECT AND SO, YOU KNOW, IT'S NOT NECESSARILY GOING TO HELP OUT WITH PEOPLE WALKING ON SIDEWALKS BUT IT WILL HELP MAKE IT COOLER OVERALL. THANKS SO MUCH FOR YOUR WORK ON THIS. 
          THAT'S ALL, CHAIR. >> MCKEE-RODRIGUEZ: THANK YOU, ALL. 
          WE HAVE A MOTION AND A SECOND. ALL IN FAVOR? 
          >> AYE. >> MCKEE-RODRIGUEZ: MOTION CARRIES UNANIMOUSLY. 
          THANK YOU FOR THAT. JUST TO CLOSE OUT THE MEETING, I SENT A TEXT MESSAGE ASKING, HEY, ANY ITEMS THAT Y'ALL WANT TO BE CONSIDERED FOR FUTURE AGENDAS. WE ARE DOING SOME PLANNING RIGHT NOW AND I HAVE GOTTEN A REQUEST FROM COUNCILMEMBER KAUR. I WOULD LOVE TO KNOW -- LARGELY I'M LESS INTERESTED IN DAY-TO-DAY BRIEFINGS AND I'M INTERESTED IN IDENTIFYING GAPS, POLICY DISCUSSIONS, AND THE LIKE. IF THERE'S ANYTHING THAT PIQUES YOUR INTEREST, FEEL FREE TO HAVE YOUR PEOPLE CALL MY PEOPLE AND WE WILL AGENDIZE ACCORDINGLY. THE TIME IS NOW 3:54 P.M., BEFORE 4:00 P.M. ON NOVEMBER 3,G IS ADJOURNED.
* This transcript was compiled from uncorrected Closed Captioning.