* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.
          [00:00:05]
          EVERYBODY. 
          WELCOME TO OUR OCTOBER 27TH, UH, INNOVATION AND TECHNOLOGY COMMITTEE MEETING. 
          UH, WE ARE, UH, GOING TO START OFF BY TAKING ROLE. 
          AND SO OUR FRIEND, THE CLERK, CAN YOU PLEASE DO THAT FOR US? CHAIRMAN PAL HERE. 
          COUNCIL MEMBER TREVINO. 
          DEAR COUNCIL MEMBER ANDREW SULLIVAN. 
          DEAR COUNCIL MEMBER RIDGE, CITIZEN MEMBER COYAR. 
          DEAR CITIZEN MEMBER MONDOR, CITIZEN MEMBER GARRETT CHAIR, YOU DO HAVE A QUORUM. 
          GREAT, 
          [1. 20-6367 Approval of the September 22, 2020 Innovation and Technology Committee Meeting Minutes.]
THANK YOU. 
          THE LAST TIME WE MET FRIENDS WAS, UH, SEPTEMBER 22ND. 
          UM, AND THERE ARE MINUTES THAT OUR CLERK PUT TOGETHER, UM, LOOKING FOR A MOTION, UH, AND A SECOND TO APPROVE THE MINUTES. 
          MOTION TO APPROVE. 
          I THINK COUNCILWOMAN SULLIVAN MAY WANNA SECOND THAT. 
          IS THAT RIGHT? COUNCILWOMAN SULLIVAN. 
          WELL, I MOTION, UH, TO APPROVE THE WHERE D ON SECONDED. 
          THANK YOU SO MUCH. 
          I APPRECIATE IT. 
          UH, ALL THOSE IN FAVOR OF APPROVING, AYE. 
          I SEE. 
          OKAY. 
          I SEE EVERYBODY'S HANDS UP SEEING, HEARING NO OPPOSITION. 
          THOSE ARE UNANIMOUSLY APPROVED. 
          WE'VE GOT AN IMPORTANT BRIEFING TODAY ON, UM, TWO ITEMS. UH, THE FIRST ONE IS THE CIV TECH, UH, YEAR THREE RESIDENCY PROGRAM. 
          AND, UH, THE SECOND ONE IS OUR DIGITAL INCLUSION, UM, AND, UH, RECOVERY RESILIENCE PLAN. 
          AND SO, UH, JOHN PET, UH, THERE'S THE, UH, FLOOR IS YOURS. 
          ABSOLUTELY. 
          THANK YOU, COUNCILMAN PLYS. 
          [2. 20-6364 Briefing on the CivTechSA Year 3 Residency Program [John Peterek, Assistant to the City Manager; Brian Dillard, Chief Innovation Officer, Office of Innovation]]
SO, BRIAN'S GONNA INTRO, UM, THE FIRST ITEM, UM, AND WE'RE EXCITED FOR YOU TO HEAR ABOUT THE RESULTS OF THE YEAR THREE RESIDENCY PORTION OF THE CEC ESSAY PROGRAM. 
          INDEED, THANK YOU, HONOR. 
          THANK YOU, COUNCILMAN. 
          UM, THANK YOU ALL FOR, FOR BEING HERE TODAY. 
          UM, SO WE ARE GONNA START OFF WITH KIND OF JUST DOING AN OVERVIEW OF WHAT CAME OUT OF OUR CTEC SA RESIDENCY PROGRAM, UH, IN YEAR THREE. 
          UH, IF YOU WEREN'T ABLE TO JOIN DEMO DAY, UH, OUR BIG DEMO DAY IN THE END OF SEPTEMBER, UH, THEN YOU GET KIND OF A, A RECAPTURE OF OF THAT TODAY. 
          UH, FOR THIS I T C, UH, ONE OF THE REASONS WE'RE PRESENTING THIS HERE, AND WE HAVEN'T REALLY PRESENTED RESIDENCY TEAMS OR THE PRODUCTS THAT COME OUT OF THIS PROGRAM BEFORE TO I T C, UM, IS WE WANTED TO REALLY HIGHLIGHT CTEC SA. 
          I DON'T THINK WE TALK ENOUGH ABOUT THIS PROGRAM AND THE IMPACT THAT THIS PROGRAM HAS, NOT ONLY ON CITY, UH, SERVICES, BUT ON RESIDENTS ALIKE IN BUSINESSES AND STARTUPS AND ENTREPRENEURSHIP. 
          UH, SO TODAY WE HAVE FOR YOU, UH, RED SQUARE CONSULTING AS WELL AS RUBICON. 
          THESE WERE OUR TWO TEAMS THAT CAME THROUGH, UH, OUR CIV TECH SA RESIDENCY PROGRAM THIS YEAR, UH, 16 WEEK PROGRAM. 
          UH, AS YOU KNOW, CIV TECH SA IS A COOPERATION BETWEEN THE CITY OF SAN ANTONIO AND GEEKDOM. 
          UH, AND THROUGH OUR RESIDENCY PIECE, WE, UH, EMBED THESE TEAMS INTO PRETTY MUCH THE CITY OF SAN ANTONIO. 
          THEY GET TO WORK DIRECTLY WITH DEPARTMENTS AND CREATE CUSTOMIZED SOLUTIONS. 
          UH, AND THESE ARE NOT JUST CUSTOM SOLUTIONS FOR CITY STAFF. 
          THESE ARE CUSTOM SOLUTIONS FOR OUR RESIDENTS AS WELL. 
          UH, SO I'M VERY EXCITED TO START OFF BY INTRODUCING, UH, RED SQUARED CONSULTING. 
          UH, AND THEN AFTER THAT, UH, I'LL, I'LL BUMP US OVER TO RUBICON. 
          UH, SO GEN TARA, Y'ALL WANT TO KICK US OFF FOR RED SQUARE AND, UH, I THINK YOU CAN SHARE YOUR SCREEN. 
          TERRIFIC. 
          THANK YOU, BRIAN. 
          ABSOLUTELY. 
          SO WE'RE A WOMEN-OWNED BUSINESS. 
          UH, WE'VE BEEN IN OPERATION IN SAN ANTONIO FOR SIX AND A HALF YEARS. 
          AND, UM, OUR MISSION IS TO INSPIRE BUSINESSES TO BE MORE HUMAN, AND WE DO IT THROUGH CUSTOMER UNDERSTANDING AND CUSTOMER EMPATHY. 
          AND THAT'S EXACTLY WHAT OUR ROLE WAS IN THE SAFE TECH CHALLENGE. 
          AND, UM, WITH THAT, I WILL, UM, I WILL START SHARING THE SCREEN FOR EFFICIENCY SAKE. 
          UM, WE ARE JUST, UM, GOING TO SHOW YOU A PRESENTATION. 
          SURE. 
          YOU'VE, YOU GET PLENTY OF THAT, BUT IT WILL HELP US TO STAY ON TIME AND GIVE YOU ALL THE NEEDED HIGHLIGHTS. 
          SO WITH THAT, I WILL TURN IT OVER TO MY DISTINGUISHED COLLEAGUE, TARA SCH WEER. 
          HI EVERYONE, MY NAME IS TARA SCHWEIGER AND I AM AN ANTHROPOLOGIST WHO CONDUCTS A LOT OF RESEARCH WITH, UH, TRYING TO UNDERSTAND HUMAN BEHAVIOR. 
          AND IT WAS A GREAT EXCITEMENT FOR ME TO BE INVOLVED IN THIS PARTICULAR PROJECT BECAUSE, AS YIAN MENTIONED, THE GOAL OF RITZ SQUARE CONSULTING IS TO HELP COMPANIES DESIGN EXPERIENCES FROM THE PERSPECTIVE OF THEIR USERS. 
          AND THAT MEANS THAT WE REALLY NEED TO UNDERSTAND USING RESEARCH, WHAT IT IS THAT CUSTOMERS OR IN THE CASE OF THE CITY, WHAT 
          [00:05:01]
RESIDENTS REALLY WANT AND NEED. 
          AND SO WE WERE VERY EXCITED TO TAKE ON THE CHALLENGE OF THE ONE CITY APP BECAUSE WE FELT THAT THIS HUMAN-CENTERED DESIGN APPROACH THAT WE BRING COULD REALLY SHED LIGHT ON HOW COULD THIS BE AN APP THAT NOT ONLY HELPS THE CITY WORK MORE EFFICIENTLY, BUT REALLY GIVES THE RESIDENTS WHAT THEY WANT AND NEED. 
          WE APPLIED FOR THE CTEC CHALLENGE IN MARCH OF 2020, AND WE WERE VERY FORTUNATE TO GET SELECTED. 
          SO LET ME TELL YOU A LITTLE BIT ABOUT OUR APPROACH. 
          OKAY, JUST A MINUTE. 
          WE'RE RUNNING IN, WE HAVE A, THERE WE GO. 
          ON THE LEFT IS THE CHALLENGE POSED BY CIV TECH. 
          IT WAS THE EASIEST ONE, RIGHT? DESIGN AN APP THAT MEETS ALL THE NEEDS OF THE RESIDENTS AND GIVES THEM THE ABILITY TO PAY THEIR BILLS, UPDATE PERSONAL INFORMATION AND REQUEST SERVICES. 
          UM, WHO NEEDED 16 WEEKS FOR THAT? RIGHT. 
          WELL, AS I MENTIONED BEFORE, WE USE A METHOD CALLED HUMAN-CENTERED DESIGN, WHICH IS A FANCY WAY OF SAYING THE BEST WAY TO DESIGN IS TO START WITH THE PERSON YOU ARE DESIGNING FOR. 
          IT SOUNDS SIMPLE, BUT YOU'D BE SURPRISED HOW MANY TIMES THIS DOESN'T HAPPEN. 
          WE KNEW THAT WE HAD TO DESIGN AN APP AND WE CONDUCTED HANDS-ON RESEARCH WITH RESIDENTS TO UNDERSTAND WHAT THEY WANT TO BE ABLE TO DO WITH THE APP. 
          THE ONLY LITTLE HITCH HERE WAS THERE WAS A MATTER CALLED THE PANDEMIC. 
          AND MOST OF OUR RESEARCH IS DONE FACE-TO-FACE. 
          AND IN IDEAL CIRCUMSTANCES, WE WANTED TO BE IN CITY OFFICES INTERACTING WITH RESIDENTS, BUT COVID HAD TO, WITH COVID, WE HAD TO ADJUST. 
          AND SO WHAT WE DID WAS WE CONDUCTED ONLINE FOCUS GROUPS WITH RESIDENTS FROM ALL OVER SAN ANTONIO. 
          AND ACTUALLY THE ONLINE FOCUS GROUPS GAVE US AN OPPORTUNITY TO MAKE SURE THAT WE GOT INPUT FROM RESIDENTS FROM EVERY DISTRICT IN SAN ANTONIO. 
          WE ALSO CONDUCTED INTERVIEWS WITH CITY AND COMMUNITY LEADERS TO LEARN WHAT THEY KNOW ABOUT RESIDENTS NEEDS. 
          WE LEARNED SO MUCH FROM RESIDENTS. 
          AND HERE ARE JUST A FEW OF THE KEY COMMENTS. 
          WE HAVE A GREAT EIGHT MINUTE VIDEO, UH, THAT YOU, THAT I'M SURE WE ARE HAPPY TO SHARE WITH YOU AFTER THE PRESENTATION. 
          BUT HERE ARE A FEW HIGHLIGHTS. 
          WE LEARNED THAT RESIDENTS STRUGGLE WITH THE SA.GOV WEBSITE, WHICH PROVIDES TONS OF GREAT INFORMATION, BUT CAN BE DIFFICULT FOR RESIDENTS TO NAVIGATE. 
          WE LEARNED THAT PEOPLE HAVE LIMITED SPACE ON THEIR PHONE AND THEY DON'T WANNA JUST DOWNLOAD AN APP UNLESS THEY THINK IT'S REALLY VALUABLE AND IS GOING TO HELP THEM DO SOMETHING THEY WANNA DO. 
          AND WHAT COMES TO SIMPLE TRANSACTIONS CUS UH, RESIDENTS WANT TO BE IN AND OUT QUICKLY, NOT A LOT OF HASSLING AND, AND DEALING WITH EXTRA INFORMATION. 
          AND FINALLY, WE LEARNED THAT COMMUNITY MEMBERS ARE CONCERNED ABOUT EQUITY AND ENSURING ACCESS TO CITY SERVICES FOR ALL RESIDENTS. 
          WE SYNTHESIZED OVER 150 HOURS OF WORK WITH RESIDENTS, COMMUNITY LEADERS, AND STAKEHOLDERS. 
          AND WE BOILED IT DOWN TO THESE FOUR KEY TAKEAWAYS. 
          AND THESE ARE THE IDEAS THAT REALLY INFORM THE ONE CITY APP THAT WE'RE GONNA PRESENT TO YOU IN JUST A FEW MINUTES. 
          FIRST, AS I MENTIONED BEFORE, TOO MUCH INFORMATION CAN OVERWHELM USERS. 
          THE CURRENT WEBSITE HAS A TON OF GREAT INFORMATION, BUT RESIDENTS OFTEN CAN'T FIND IT BECAUSE THEY AREN'T EXPERTS IN CITY DEPARTMENTS. 
          WE BELIEVE THAT THEY SHOULDN'T HAVE TO BE. 
          SECONDLY, RESIDENTS THINK IN TERMS OF TASKS, NOT DEPARTMENTS. 
          RESIDENTS DON'T INTER INTERACT WITH THE CITY FOR THE HECK OF IT. 
          THEY INTERACT WITH THE CITY BECAUSE THEY HAVE A NEED AND THE NEED IS NOT THE SAME THING AS A DEPARTMENT. 
          AND WHAT WE'RE TRYING TO DO IS ORGANIZE THIS APP BY RESIDENT NEEDS. 
          THIRD RESIDENTS DON'T ALWAYS DISTINGUISH BETWEEN CITY, COUNTY, AND STATE SERVICES. 
          WHEN WE CONDUCTED OUR ONLINE FOCUS GROUPS, WE HAD NUMEROUS MEMBERS OF THE COMMUNITY TELL US ABOUT THEIR EXPERIENCES WITH THE DEPARTMENT OF MOTOR VEHICLES. 
          NOW WE ALL KNOW THAT THE DEPARTMENT OF MOTOR VEHICLES IS A STATE SERVICE, BUT RESIDENTS OFTEN GET CONFUSED AND WHO COULD BLAME THEM TO THE AVERAGE PERSON. 
          THE IDEA THAT THEY PAY SPEEDING TICKETS TO THE CITY PAY CAR REGISTRATION FEES TO THE COUNTY AND GET THEIR DRIVER'S LICENSE FROM THE STATE IS NOT ENTIRELY CLEAR. 
          AND THIS LAST TAKEAWAY WAS SOMETHING THAT WAS A REAL SURPRISE TO US. 
          WE KIND OF THINK ABOUT THIS AS OUR BONUS FINDING. 
          WE WERE FOCUSED ON FACILITATING TRANSACTIONS WITH THIS APP, BUT WHAT WE HEARD FROM RESIDENTS IS THAT THEY WANT TO PARTICIPATE IN AND FEEL CONNECTED TO THE COMMUNITY. 
          WHAT MAKES SOMEONE A SAN ANTONIAN? IT'S PARTICIPATING IN ALL THE WONDERFUL EVENTS THAT THIS CITY HAS TO OFFER. 
          RESIDENTS CHERISH THAT SENSE OF COMMUNITY AND THEY WANT TO BE PART OF IT. 
          EVEN IN COVID TIMES, THEY WANNA KNOW ABOUT WHAT'S GOING ON. 
          I AM GOING TO SHARE WITH YOU JUST TWO OTHER OUTCOMES FROM THIS. 
          IN ADDITION TO THE ONE CITY APP, AND WE CAN TALK ABOUT THESE LATER WITH THE RESEARCH, WE DEVELOPED A REPEATABLE CUSTOMER SERVICE FRAMEWORK THAT CAN BE APPLIED ACROSS THE CITY TO DEFINE WHAT CUSTOMER SERVICE IS AND HOW DELIVERED IN EVERY INTERACTION, WHETHER BY PHONE, ON THE INTERNET, IN PERSON, BY MAIL, OR ON A MOBILE APP. 
          OUR RESEARCH LED US TO DISCOVER HOW RESIDENTS THINK ABOUT THEIR 
          [00:10:01]
INTERACTIONS WITH THE CITY. 
          AND IT TURNS OUT THAT NOT ALL INTERACTIONS ARE EQUAL. 
          WE DIS WE HAVE USED THE RESEARCH TO DEVELOP WHAT WE CALL THE CARE SERVICE FRAMEWORK, WHICH ORGANIZES THE WAYS THAT RESIDENTS INTERACT WITH THE CITY AND ALSO HELPS US UNDERSTAND RESIDENTS EXPECTATIONS OF THE EXPERIENCE BASED ON THE TYPE OF INTERACTION. 
          THERE ARE FOUR MAIN TYPES OF INTERACTIONS THAT RESIDENTS HAVE COMPLYING, WHICH JUST MEANS FOLLOWING THE RULES, ACCESSING WHICH MEANS GAINING ACCESS TO CITY SERVICES. 
          REPORTING IS LETTING SOMEONE IN THE CITY KNOW THERE'S A PROBLEM EITHER CONTACTING THE POLICE OR 3 1 1 AND ENGAGING. 
          IS THAT PART OF THE, UM, THE ACTIVITY WHERE RESIDENTS GET TO ENGAGE WITH OTHER MEMBERS OF THE COMMUNITY? AND NOW I WILL PASS IT TO JENYA. 
          OKAY. 
          WELL ENOUGH PREAMBLE, IT'S, UH, TIME TO MEET THE ONE CITY APP. 
          IN DESIGNING THE ONE CITY APP, WE WERE STRIVING TO ACHIEVE THREE MAIN GOALS. 
          NUMBER ONE, WE WANTED TO PROVIDE AN ACTIONABLE ANSWER TO RESIDENT SENTIMENTS ON WHAT THEY NEED AND WANT FROM THE CITY. 
          NUMBER TWO, WE WANTED TO TEST THE CARE FRAMEWORK, THE ONE THAT YOU JUST HEARD ABOUT AND SEE HOW IT PERFORMS WITH THE CITIZENS. 
          WE BELIEVE IN TESTING EVERYTHING WITH THE USERS FIRST BEFORE WE LAUNCH. 
          AND NUMBER THREE, WE WANTED TO APPLY THE LATEST INNOVATION AND TECHNOLOGY BEST PRACTICES. 
          AND ON THIS NOTE, UH, TARA AND I WOULD LIKE TO, UH, ACKNOWLEDGE, UM, THAT THIS PROTOTYPE THAT YOU WILL SEE, UH, SHORTLY WAS DEVELOPED BY OUR TECHNOLOGY PARTNER, A LOCAL TECHNO TECHNOLOGY COMPANY, IRIS. 
          AND WE WANT TO TAKE A MOMENT AND RECOGNIZE THEIR CONTRIBUTIONS. 
          AND WITH THAT, HERE COMES THE MOST, UM, CHALLENGING MOMENT FOR ME FOR THIS TECHNOLOGY COMMITTEE MEETING. 
          WE ARE GOING TO LAUNCH THE APP AND WE WILL HOPE THAT ALL OF IT WILL WORK. 
          OKAY. 
          CAN YOU SEE THE APP? SOMEBODY SAY YES. 
          YES, I CAN. 
          YEP. 
          YEP. 
          WE CAN SEE. 
          OKAY, FANTASTIC. 
          ALRIGHT, WE ARE MOVING ON NOW. 
          SO A FEW HIGHLIGHTS OF THE ONE CITY APP. 
          IT ALLOWS FOR QUICK ACCESS TO MOST FREQUENT TASKS AND SERVICES. 
          IT IS ORGANIZED BY TASK NOT DEPARTMENT. 
          IT IS FOCUSED ON EQUITY. 
          AS WE WILL SHOW YOU IN A FUTURE EXAMPLE, IT INTEGRATES CITY, COUNTY, AND STATE SERVICES AND IT INCORPORATES THE LATEST TECHNOLOGY, UM, LIKE, UH, LOCATION-BASED RECOMMENDATIONS, ARTIFICIAL INTELLIGENCE AND PERSONALIZED EXPERIENCE. 
          HERE YOU CAN SEE AN EXAMPLE OF AI POWER CHATBOT, SAMMY ANTONIO. 
          THE CONCEPT OF SAMMY ANTONIO EMERGED DURING OUR DESIGN SPRINT SESSIONS, WHICH TOOK PLACE IN AUGUST. 
          HERE SAN ANTONIO IS GUIDING A NEW APP USER THROUGH A VARIETY OF FEATURES AND PROVIDING THEM WITH CUSTOMIZED GUIDANCE. 
          THE NEW APP SEEKS TO BRING TOGETHER CONTENT AND TASKS FOR CURRENT RESIDENTS, NEW RESIDENTS AND VISITORS. 
          YOU CAN SEE THE CARE FRAMEWORK INFUSED THROUGHOUT THE APP. 
          WE'VE GROUPED TASKS THAT FALL INTO EACH OF THE INTERACTION CATEGORIES AND PRESENTED THEM IN A RESIDENT CENTRIC INTERFACE. 
          TASKS LIKE PAY A FINE AND GET A PERMIT OR COMPLIANCE. 
          NEW CITY SERVICES IS ACCESS REPORT. 
          AN ISSUE IS REPORT AND EXPLORE. 
          MY SAN ANTONIO IS ENGAGED. 
          EQUITY IS A CENTRAL CONCERN AND WE HAVE PUT ASSISTANCE FRONT AND CENTER. 
          A RESIDENT WHO IS EXPERIENCING FINANCIAL HARDSHIP CAN CLICK ON THE FINE FINANCIAL ASSISTANCE AND BE PRESENTED WITH A LIST OF EIGHT OPTIONS IN JARGON-FREE LANGUAGE. 
          WE WORK WITH COMMUNITY LEADERS TO IDENTIFY THE HIGHEST PRIORITY NEEDS FOR VULNERABLE RESIDENTS, AND WE ENVISION THAT THESE SCREENS WILL INCLUDE LINKS TO ALL AVAILABLE RESOURCES IN THE COMMUNITY FROM THE CITY, COUNTY, AND PRIVATE SOURCES. 
          BECAUSE WHEN YOU NEED TO EAT, YOU DON'T CARE WHERE THE AID COMES FROM. 
          IT ALSO LINKS DIRECTLY TO ANY APPLICATION FORM. 
          SO THERE ARE NO SURPRISES. 
          WHAT OTHER CITY TAKES CARE OF ITS MOST VULNERABLE RESIDENTS LIKE THIS. 
          AND THESE, THIS IS AN EXAMPLE OF SOME OF THE RESOURCES THAT WE HOPE TO ULTIMATELY CONNECT THE APP TO. 
          WELL, NOW WE'RE BACK TO THE MY NEIGHBORHOOD FEATURE PUTS EVERYTHING A RESIDENT MAY NEED RIGHT AT THEIR FINGERTIPS USING GEOLOCATION. 
          THE APP CONNECTS THE RESIDENT TO EVERYTHING FROM THE NEAREST FIRE DEPARTMENT, THE CLOSEST CITY AND COUNTY PARKS AND THE GARBAGE COLLECTION DAYS. 
          THESE RESOURCES WILL BE DISPLAYED REGARDLESS OF UNI MUNICIPAL BOUNDARIES. 
          SO WHETHER YOU LIVE IN ALAMO HEIGHTS OR BALCONES HEIGHTS, YOU'LL ALWAYS SEE INFORMATION THAT IS ACCURATE. 
          THIS IS A VITAL FEATURE TO ENHANCE TRANSPARENCY AND ACCESS FOR RESIDENTS BECAUSE IT LETS THEM KNOW NOT ONLY WHAT'S AVAILABLE AT THE CITY LEVEL, BUT WHAT SORTS OF RESOURCES MIGHT BE AVAILABLE AT THE COUNTY LEVEL AS WELL. 
          OKAY, NOW IT'S MY TURN. 
          AND WE'RE BACK TO THE MAIN MENU NOW OF THE APP. 
          I WILL SHOW YOU A NEW SCENARIO FOR A CURRENT RESIDENT WHO NEEDS TO REPORT A SIZABLE POTHOLE ON THE ROAD. 
          WELL, LET ME KNOW THAT THIS IS NOT A NEW FUNCTIONALITY. 
          WE ALREADY HAVE IT IN THE CURRENT 3 1 1 APP. 
          [00:15:01]
THE ONE CITY APP HERE SERVES AS THE MAIN POINT OF ENTRY FOR ALL CITY SERVICES, INCLUDING 3 1 1 REQUESTS. 
          SO IN THIS CASE, THE UH, RESIDENT IS FINDING THE, THEY REPORT AN ISSUE, SELECTS FOOTHOLE, UM, AND, UH, STREET ISSUES. 
          AND AGAIN, GEOLOCATION, UH, FUNCTION IS, UM, ACTIVATED. 
          AND THE NEXT SCREEN ENABLES US TO DESCRIBE THE ISSUE IN DETAIL. 
          SO ANYTHING, UH, IMPORTANT COULD BE ADDED. 
          UH, AND ON THE NEXT SCREEN WE WILL BE ABLE TO ADD A PICTURE. 
          AND I WANTED TO SHARE AN INTERESTING HISTORICAL FACT WITH YOU. 
          TARA AND I ARE IN USABILITY TESTING AND CO-DESIGN SESSIONS BEFORE THE 3 1 1 APP LAUNCH. 
          AND THIS FEATURE TO SUBMIT A PICTURE WAS MUCH REQUESTED BY BOTH RESIDENTS AND THE CITY EMPLOYEES. 
          SO HERE YOU CAN SEE A NICE PICTURE OF OUR OTHER OVERSIZED, UH, POTHOLE AND IT HELPS THE CREW TO IDENTIFY THE EXACT LOCATION FASTER. 
          AND THAT WAS ONE OF THE REASONS THAT THE EMPLOYEES REQUESTED THAT. 
          UM, IN THE NEXT SCREEN, UM, AFTER, UH, THE USER, UM, VERIFIED EVERYTHING THEY CAN, UH, REVIEW AND SUBMIT. 
          AND I WANTED TO PAUSE HERE REAL QUICK AND, UH, KIND OF HIGHLIGHT PROBABLY WHAT WE ALREADY INTUITIVELY KNOW, BUT IT AGAIN, IT CAME LOUD AND CLEAR IN OUR RESEARCH THAT, UH, THE RESIDENTS WANT, UM, SOME KIND OF ACKNOWLEDGEMENT OR CONFIRMATION OF ALL OF THEIR REQUESTS. 
          SO AFTER THIS PARTICULAR REPORT, UM, THE SYSTEM WILL GENERATE EMAIL CONFIRMATION TO THE USER AND IT'LL BE RECORDED ON THE DASHBOARD OF THIS APP. 
          AN A**L ANALOGY FOR YOU WOULD BE LIKE ON YOUR AMAZON ACCOUNT, YOU CAN ALWAYS GO AND REVIEW YOUR ORDERS. 
          NEW RESIDENTS WILL BE TREATED TO A HOLISTIC ONBOARDING EXPERIENCE THAT WILL MAKE THEM GLAD THEY CHOSE SAN ANTONIO IN THE APP. 
          THEY CAN DO EVERYTHING FROM SETTING UP THEIR UTILITIES TO GETTING THEIR NEW TEXAS DRIVER'S LICENSE USING GEOLOCATION. 
          THE APP WILL IDENTIFY THE UTILITY COMPANIES AT THEIR NEW ADDRESS AND SIGN THEM UP IN A FEW SHORT CLICKS. 
          NO CONTACTING MULTIPLE PROVIDERS AND NO WAITING ON HOLD. 
          RESIDENTS CAN SET UP MULTIPLE FORMS OF PAYMENT DIRECTLY IN THE APP, INCLUDING AN IN-PERSON OPTION, WHICH GIVES THEM AS MUCH FLEXIBILITY AS POSSIBLE. 
          WE USE CREDIT CARD SCANNING TECHNOLOGY TO SIMPLIFY CREDIT CARD CAPTURE AND ELIMINATE ANY MANUAL ENTRY ERRORS. 
          USERS WILL BE GIVEN THE OPPORTUNITY THE OPTION TO SAVE THAT CREDIT CARD, SO THEY MAY USE IT FOR FUTURE TRANSACTIONS. 
          AFTER SETTING UP UTILITIES, THEY CAN GET THEIR TEXAS DRIVER'S LICENSE AND CAR REGISTRATION PLATES TO TAKE SOME OF THE STRESS OUT OF MOVING. 
          I KNOW THAT REGISTRATION AND DRIVER'S LICENSE ARE NOT CITY SERVICES, BUT OUR RESEARCH TOLD US THAT THIS IS SOMETHING THAT WOULD ABSOLUTELY DELIGHT RESIDENTS. 
          ONE OF THE MAJOR COMPLAINTS WE HEARD WAS THAT LONG LINES OF DV, THAT THE D M V WITH OUR FULLY REMOTE DRIVER'S LICENSE PROCESS, RESIDENTS CAN SKIP THE LINES AND GET BACK TO WHAT MATTERS MOST. 
          THE PROCESS COULDN'T BE SIMPLER. 
          THE RESIDENT CAN USE THE CAMERA ON THEIR SMARTPHONE TO TAKE A PICTURE OF THE CURRENT DRIVER'S LICENSE. 
          THE SYSTEM WILL CAPTURE AND SCAN THE ID FOR VERIFICATION AND THEN ENABLE THE USER TO CONFIRM OR ADD MISSING INFORMATION THAT WASN'T CAPTURED. 
          THIS TECHNOLOGY OF REMOTE CAPTURE IS ALREADY IN EXISTENCE, SO WE WOULDN'T NEED TO BUILD IT FROM SCRATCH. 
          THIS SCREEN ALLOWS THE USER TO ENSURE THAT THE INFORMATION CAPTURED WAS CORRECT AND IF THEIR RATE CHANGED OR SOMETHING LIKE THAT, THEY CAN ALSO MAKE THOSE CHANGES. 
          AGAIN, JUST LIKE SETTING UP BILLS, RESIDENTS CAN PAY FOR THEIR NEW DRIVER'S LICENSE DIRECTLY THROUGH THE APP, AND IF THEY ENTERED THE CARD PREVIOUSLY, THEY CAN USE THAT SAME ONE. 
          AND AS YOU SEE, YOU GET THE CONFIRMATION AND NEXT STEP IS DRIVER'S LICENSE OFFICE TO PICK IT UP. 
          OKAY, NEXT SCENARIO. 
          NOW WE'RE BACK AT THE MAIN MENU WHICH MIRRORS THE CARE FRAMEWORK, WHICH WE'RE AGAIN TESTING HERE. 
          THE SCENARIOS FOR NEW VISITORS, THEIR FAMILY WITH TWO SCHOOL AGE CHILDREN, AND THEY'RE EAGER TO EXPLORE THE CITY, PREFERABLY ON FOOT. 
          SO THEY SELECT FAMILY ATTRACTIONS AND THEY'RE ALSO INTERESTED, INTERESTED IN HISTORICAL SITES IN SOMETHING THAT THEY CAN WALK TO. 
          THE GEOLOCATION IS ACTIVATED AND THE APP IDENTIFIES POINTS OF INTEREST THAT ARE CLOSE TO WHERE THEY'RE STAYING. 
          THEY'RE SO EXCITED TO FIND A SAN ANTONIO EMISSIONS NATIONAL HISTORIC PARK. 
          OUR NEW VISITORS, JUST LIKE PROBABLY MANY OTHERS, DID NOT KNOW OF THIS HIDDEN TREASURE, WHICH IS A PART OF THE UNESCO WORLD HERITAGE SIDE. 
          THEY'RE SUPER EXCITED TO SEE AND LEARN ABOUT NEARLY 300 YEARS OF RICH HISTORY AND CULTURE. 
          OUR FAMILY PACKS A PICNIC BASKET AND READY FOR A NICE HISTORICAL ADVENTURE IN OUR BEAUTIFUL CITY. 
          AND, UH, WE'RE BACK TO THE MAIN MENU AND PROBABLY READY FOR OUR LAST SCENARIO. 
          I'M SURE A FEW OF YOU HAVE NOTICED THE FINDER ICON BY NOW. 
          WHAT IS THAT? WELL, SAN ANTONIO IS FAMOUS FOR A LOT OF THINGS AND TACOS ARE INCLUDED IN THIS LONG LIST OF IRRESISTIBLE CITY ATTRACTIONS. 
          [00:20:01]
UM, OF COURSE, GEOLOCATION, UM, IS ACTIVATED AS WELL. 
          AND HERE WE FEEL COMPELLED TO SHARE A JOKE, WHICH YOU MIGHT HAVE HEARD THAT A TOURIST IN AUSTIN, TEXAS IS ASKING, WHERE'S THE BEST PLACE TO GET TACOS IN AUSTIN? AND THEY RECEIVE AN ANSWER. 
          WELL GET ON I 35 DRIVE SOUTH FOR ABOUT 45 MINUTES TO SAN ANTONIO, AND YOU WILL FIND THE BEST TACOS. 
          SO FOR THIS AUSTIN PERSON, THE LIST OF SAN ANTONIO RIAS ARE DISPLAYED ON THE APP, AND, UH, IF THEY WOULD LIKE TO, THEY CAN CLICK ON THE LINK, UM, AND READ REVIEWS FROM LOCAL FOOD CRITICS SO THEY COULD APPRECIATE MORE HISTORY AND BACKGROUND. 
          AND, UH, REACH SAN ANTONIO STORIES BEHIND EACH OF THE S UM, AFTER YOU READ THE REVIEWS, UH, YOU CAN GO BACK TO THE LIST AND SELECT YOUR DESTINATION. 
          SO REALLY ALL YOU HAVE TO DO NOW IS DRIVE THERE. 
          AND OF COURSE, DRIVERS FROM AUSTIN ARE ALWAYS WELCOME AND ENJOY FAMOUS SAN ANTONIO TACOS. 
          AND WE'RE CERTAIN THAT OUR VISITORS WILL BE BACK IN THE TACO CAPITAL OF THE U SS A IN NO TIME. 
          WELL, UH, THAT CONCLUDES OUR DEMO, AND I'M GOING TO, UM, MOVE US TO THE NEXT, UH, SLIDE, WHICH IS THE FINAL SLIDE IN OUR PRESENTATION. 
          SO YOU SAW THE APP, WE THINK IT'S PRETTY COOL. 
          YOU MIGHT BE THINKING, WELL, SO WHAT, WHAT IS THE BIG IDEA? WHAT IS NEXT? THE CTEC CHALLENGE IS SO MUCH MORE THAN THE MOBILE APP. 
          WE'RE TESTING THE SERVICE MODEL THAT WILL CHANGE HOW SAN ANTONIO RESIDENTS ACCESS AND USE CITY SERVICES ACROSS ALL CHANNELS, INCLUDING FACE-TO-FACE, MAIL, PHONE, WEB, AND MOBILE. 
          WE'RE SHIFTING PERCEPTIONS OF THE CITY, AND THIS ONE CITY APP CAN DEMONSTRATE THAT THE CITY IS HERE TO SERVE. 
          THIS WILL INCREASE A MUCH NEEDED TRUST AND TRANSPARENCY IN GOVERNMENT AND GOVERNMENT SERVICES. 
          WELL, HERE'S THE QUESTION. 
          HOW WILL THIS APP MAKE OUR RESIDENTS' LIVES BETTER? HERE'S WHAT WE HEARD. 
          PEOPLE WANT A GOOD QUALITY OF LIFE. 
          PEOPLE WANT TO BE CONNECTED TO THE CITY. 
          AND WITH THE CITY. 
          OUR RESIDENTS WANTS TO FEEL INVOLVED AND CONTRIBUTE TO THE COMMUNITY. 
          OUR RESIDENTS ASPIRE TO INCREASE THEIR TRUST IN GOVERNMENT. 
          OUR RESIDENTS ARE VERY CONCERNED ABOUT EQUITY AND ISSUES LIKE ACCESSIBILITY AND EQUAL ACCESS TO SERVICES. 
          AND OUR RESIDENTS CARE ABOUT PUBLIC SAFETY AND HEALTH. 
          SAN ANTONIO IS THEIR HOME AND THEY WANT TO FEEL PROTECTED, SECURE, AND HEALTHY. 
          BEFORE WE CLOSE, WE WOULD LIKE ALL OF YOU TO ENVISION WHAT KIND OF CITY WILL IT BE WHEN WE HAVE MORE OF ENGAGED RESIDENTS? WHAT WILL WILL IT BE WITH 50% MORE OF THE RESIDENTS THAT ARE ENGAGED? 99%. 
          HOW WILL THE CITY LOOK LIKE? WHAT WILL BE DIFFERENT? THE EXPECTATIONS OF CITY SERVICES ARE SHAPED BY THE RESIDENTS AND THE POSSIBILITIES ARE ENDLESS. 
          SO WITH THAT, IT CONCLUDES OUR PRESENTATION. 
          WE WILL, UH, RESUME TO, UM, WE NEED TO RELINQUISH CONTROL HERE. 
          WE'RE CLEARLY HAVING TROUBLE DOING THAT. 
          HANG ON, HANG ON. 
          SO, OKAY, YOU ARE SHARING STOP SHARING. 
          WHILE, WHILE Y'ALL DO, WHILE Y'ALL DO THAT, COUNCILMAN LIAS, WOULD YOU LIKE TO PAUSE HERE OR, OR CONTINUE WITH THE NEXT? YEAH, LET, LET, LET'S PAUSE HERE AND, UH, LET'S, LET'S, UM, SEE IF ANYBODY'S GOT SOME QUESTIONS. 
          AND WE'LL START WITH, UH, DEAN QUARE, IF, IF YOU HAVE ANY. 
          DEAN, I DON'T HAVE ANY QUESTIONS. 
          I ACTUALLY JUST WANT TO, UH, JUST GIVE A BUNCH OF, YOU KNOW, POSITIVE FEEDBACK. 
          I I USUALLY HAVE A LOT OF CRITICAL QUESTIONS WHEN IT COMES TO THESE PROJECTS, BUT YOU, I MEAN, YOU, IN YOUR PRESENTATION AND THE DESIGN OF, OF THIS APP, YOU, YOU PROBABLY MENTIONED EIGHT OUT OF THE 10, MY 10 FAVORITE DESIGN JUSTICE PRINCIPLES WHEN IT COMES TO MAKING SOMETHING LIKE THIS. 
          I WAS ACTUALLY TAKING NOTES TO SEE, YOU KNOW, WHICH ONES WERE GONNA POP UP. 
          BUT, YOU KNOW, 
          [00:25:01]
YOU TALKED ABOUT AI ALGORITHMS, TRUST IN THE GOVERNMENT, CIVIC ENGAGEMENT, ROOTING THE COMMUNITY. 
          UM, EQUITY, THERE'S JUST SO I I'M A LOSS FOR WORSE BECAUSE I REALLY BELIEVE THIS IS A FANTASTIC APPLICATION. 
          UM, I BELIEVE IT'S A LOVE LETTER TO SAN ANTONIO AND CIVIC ENGAGEMENT. 
          AND I ALSO JUST SEE SO MANY PEOPLE THAT WORK ON INNOVATION IN OUR CITY, LIKE BEHIND THIS PROJECT, LIKE ALL THE PEOPLE LIKE BRIAN AND EMILY AND THE TECH COMMUNITY AND SO ON. 
          AND JOHN AND CRAIG. 
          I JUST SEE SO MUCH IN THIS, UH, RESIDENCY PROJECT AND I'M, I'M REALLY PROUD OF WHAT YOU ALL PRES PRESENTED TODAY, AND I CAN'T WAIT FOR SAN ANTONIANS TO BE ABLE TO USE IT. 
          GREAT. 
          THANK YOU. 
          UM, COUNCILWOMAN ANDREW SULLIVAN. 
          THANK YOU CHAIR. 
          UM, THANK YOU SO MUCH. 
          I WAS SITTING HERE AND I WAS LIKE, YES, YES, THE APP. 
          FINALLY, WE HAVE ONE COMING. 
          UM, AND I'M EXCITED TO SEE HOW THE CITY OF SAN ANTONIO IS GOING TO RESPOND. 
          UM, I JUST HAVE A FEW QUESTIONS THERE. 
          THERE ARE NOT MANY, UH, CHAIR, BUT, UM, SPECIFICALLY WHEN IT COMES TO THE APP IN OUR SMALL BUSINESSES, UM, IS THERE A SPECIFIC PLACE WHERE THEY CAN FIND THE SAME RESOURCES THAT A, A NORMAL CONSTITUENT WOULD BE LOOKING FOR FOR FOOD OR, OR ASSISTANCE? IS THERE A PLACE WITHIN THE APP FOR, FOR SMALL BUSINESSES? ABSOLUTELY. 
          THANK YOU SO MUCH FOR THAT. 
          GREAT QUESTION. 
          ONE OF THE CATEGORIES THAT, SO THIS WAS THE PRELIMINARY VERSION AND ONE OF THE CATEGORIES THAT WE'D LIKE TO ADD TO THAT. 
          WHEN YOU FIRST WE TALKED THAT IT'S FOR NEW RESIDENTS, CURRENT RESIDENTS AND VISITORS. 
          WE ALSO PLAN TO HAVE A CATEGORY THERE FOR SMALL BUSINESS SO THAT YOU COULD HAVE THAT SAME TYPE OF INTERACTIVE FRAMEWORK THAT TAKES THE GUESSWORK OUT OF, AM I, AM I DOING THE RIGHT THINGS IF I WANNA HAVE THIS KIND OF BUSINESS, WHAT, WHAT PERMITS DO I NEED? WHAT REGULATIONS APPLY TO ME? SO WE'RE REALLY, UM, WE GOT SOME FEEDBACK TALKING TO SOME, SOME LOCAL COMPANIES THAT HELP SMALL BUSINESS. 
          AND WE HEARD THAT EVEN THOUGH A LOT OF THIS INFORMATION IS OUT THERE CURRENTLY, IT'S DIFFICULT FOR SMALL BUSINESSES TO UNDERSTAND WHAT APPLIES TO ME, WHAT DOESN'T APPLY TO ME. 
          AND SO WE HOPE TO MAKE THIS MORE INTERACTIVE. 
          SO YOU COULD TYPE IN THE TYPE OF BUSINESS YOU WANT AND THE APP WOULD SAY, THIS IS WHAT YOU NEED TO DO. 
          UM, YES. 
          JUST TO ADD, UM, REAL QUICK, WE, UM, WE HEARD PERHAPS ANECDOTALLY THAT THERE IS A WONDERFUL 400 PAGE P D F THAT EXISTS, WHICH EVERY SMALL BUSINESS OWNER CAN DOWNLOAD AND READ IT THEIR PLEASURE, WHICH I'M SURE WE WOULD ALL BE DELIGHTED TO DO OURSELVES. 
          UM, SO, UH, THE VISION WAS, UM, TO CUSTOMIZE THAT P D F ON KIND OF THE SAN ANTONIO TYPE OF FASHION, WHAT KIND OF BUSINESS AND UH, WHAT ARE YOU TRYING TO DO, HOW MANY EMPLOYEES, AND THEN WE WOULD DISPLAY EXACTLY WHAT'S, UH, WHAT'S NEEDED. 
          THAT SAVES TIME, UH, TIME AND PATIENCE. 
          AND UH, ALSO WE KNOW THERE ARE LOTS OF RESOURCES. 
          UM, S B A SMALL BUSINESS DEVELOPMENT CENTERS, CHAMBERS OF COMMERCE. 
          SO AGAIN, INSTEAD OF SENDING EVERYBODY, YOU KNOW, LIKE DO THE SHUTTLE DIPLOMACY, GO TO ALL OF THE THOSE, UM, ENTITIES, WE WOULD CONSOLIDATE ALL OF THOSE RESOURCES. 
          THAT'S THE VISION. 
          OKAY. 
          AND ARE WE WORKING WITH, I KNOW A LOT OF THE APPS ARE KIND OF HARD, UM, FOR OUR SENIORS. 
          ARE THOSE THAT, UM, MAY HAVE A DIFFICULTY DOWNLOADING OR BEING IN THE DIGITAL PLATFORM? ARE WE WORKING WITH A A R P OR WORKING WITH, UM, OUR DISABILITY, UH, COMMUNITY TO HELP THEM UNDERSTAND HOW THIS APP WILL HELP THEM, UM, WHEN IT COMES TO GUIDING THEM THROUGH THE, THE CITY? UM, WHERE ARE YOUR A D A ACCESSIBLE PLACES AND THINGS OF THAT NATURE ARE, UM, WHO CAN YOU REACH OUT TO IF YOU NEED THIS ASSISTANCE? THAT IS ABSOLUTELY PART OF THE EQUITY FRAMEWORK THAT WE'RE INTRODUCING IS WE WANT TO ADVANCE THIS CONCEPT THAT EQUITY IS MORE THAN ACCESS TO SOCIOECONOMIC RESOURCES. 
          IT, IT, IT DEALS WITH PEOPLE WHO HAVE ALL SORTS OF DIFFERENT ABILITIES. 
          WE NEED TO BE THINKING ABOUT LITERACY LEVELS. 
          WE NEED TO BE THINKING ABOUT COMFORT WITH TECHNOLOGY. 
          THE VOICE ACTIVATION OF SAN ANTONIO WAS ACTUALLY SUGGESTED BY A 69 YEAR OLD RESIDENT WHO PARTICIPATED IN OUR GROUPS AND SAID, WOULDN'T IT BE GREAT IF WE HAD THIS CAPABILITY SO THAT PEOPLE WHO ARE HAVING TROUBLE MANIPULATING A KEYBOARD COULD, COULD INTERACT. 
          AND I LOVE YOUR SUGGESTION ABOUT THE, UM, HANDICAPPED ACCESSIBLE BUILDINGS AND THINGS LIKE THAT. 
          I THINK THAT THAT WOULD BE A TERRIFIC ADDITION. 
          SO I'D LOVE TO INCORPORATE THAT INTO THE APP AS WELL. 
          AND IF THE CONCEPT, OR WHEN THE CONCEPT ADVANCES, WE CERTAINLY WILL BE SEEKING FOR ALL THE PARTNERS THAT WE NEED TO KNOW TO WORK WITH, TO, TO MAKE SURE THAT WE'RE DOING THE RIGHT THING AND SOLVING THE ISSUES THAT NEED TO BE SOLVED. 
          AND, AND ONE THING I SHOULD POINT OUT IS VERY INTERESTING 
          [00:30:01]
FINDING, NOT ONLY FROM THE RESEARCH THAT WE'VE DONE IN THE CITY, BUT RESEARCH THAT WE'VE DONE ELSEWHERE IS THAT ALTHOUGH, UM, MANY SENIOR CITIZENS DO HAVE SMARTPHONES, BUT THEIR PREFERRED, UM, CHANNEL IS IPAD. 
          SO MANY OF THEM LIKE THE PORTABILITY, THE IPAD, BUT THEY LIKE THAT IT HAS A BIGGER SCREEN, IT'S EASIER FOR THEM TO INTERACT WITH AN APP WOULD WORK VERY WELL ON AN IPAD. 
          OKAY. 
          UM, AND THEN I, I WON'T TAKE UP TOO MUCH TIME, UM, BECAUSE I'M REALLY EXCITED ABOUT THE APP AND SO I'M PROBABLY ASKING QUESTIONS THAT ARE, ARE GONNA BE WITHIN THE SPECTRUM OF THE APP, BUT JUST WANNA GET, UM, SOME MORE INFORMATION FOR MYSELF. 
          UM, WHEN IT COMES TO CONNECTING TO, UM, THE CITY CLERK'S OFFICE, WILL THEY BE ABLE TO ASK FOR OPEN RECORDS REQUEST OR WOULD THEY BE ABLE TO SUBMIT A REQUEST FOR MAYBE A BIRTH CERTIFICATE OR START THEIR, UH, PASSPORT APPLICATION THROUGH THIS PARTICULAR APP THAT WILL THEN TRANSFER TO THE CITY PARK'S OFFICE? THAT WOULD BE OUR, OUR HOPE. 
          I MEAN, WHAT WE REALLY WANT THIS TO BE IS AN APP THAT ERASES SOME OF THESE BOUNDARIES THAT AREN'T TERRIBLY CLEAR TO RESIDENTS. 
          LIKE, WHY IS IT THAT I CAN GO DO CERTAIN THINGS HERE BUT NOT OTHERS? AND SO WE'D, WE'D LOVE FOR IT TO BECOME A PORTAL FOR YOUR ONE STOP SHOP FOR ACCESS, NOT ONLY TO THINGS THAT ARE DEMARCATED AS CITY, BUT WHERE AS RELEVANT YOU COULD GET ACCESS TO PASSPORT SERVICES AND OBVIOUSLY GETTING A BIRTH CERTIFICATE, DEATH CERTIFICATE, THOSE TYPES OF TASKS ARE SOMETHING THAT'S REALLY, UH, A HIGH DEMAND FOR RESIDENTS. 
          AND AS OUR NEXT STEPS, UM, WE, WE PLAN A SURVEY WITH RESIDENTS AND EMPLOYEES ON MOST FREQUENT TRANSACTIONS BECAUSE, UH, WE REALLY WANT TO INCORPORATE, UM, THE VIEW OF THE, THOSE WHO ARE, WHO STAKES ARE AT PLAY, WHICH IS THE RESIDENTS AND EMPLOYEES WHO SERVE THAT REQUEST. 
          SO WITH THE SURVEY, WE WOULD HAVE KIND OF A HIERARCHY AND A PRIORITIZED LIST, AND THAT WILL INFORM THE APP HOW WE SHOULD, UM, GO WITH IMPLEMENTATION OF THOSE REQUESTS. 
          WE THINK WE DO HAVE IDEAS, BUT YOU KNOW, WE'VE BEEN HUMBLED BEFORE, UM, THAT OUR IDEAS, BELIEVE IT OR NOT, ARE NOT ALWAYS RIGHT. 
          SO WE REALLY WOULD LIKE TO GO AND VALIDATE IT WITH, UM, THE CITIZENS, THE RESIDENTS, AND EMPLOYEES. 
          OKAY. 
          AND THEN I, FINAL QUESTION AND I'LL WRAP UP HERE, CHAIR. 
          UM, WHEN IT COMES TO THE GEOGRAPHICAL LOCATION FOR A NEW RESIDENT MOVING IN, IF THEY PUT IN THAT ADDRESS, THEY'RE MOVING INTO, WILL IT DIRECT THEM TO WHOM THEIR CITY COUNCIL, COUNTY AND STATE REPRESENTATIVE IS? ABSOLUTELY. 
          THAT'S IN THE EXPLORE MY NEIGHBORHOOD BECAUSE WE HEARD VERY LOUD AND CLEAR FROM RESIDENTS THAT THEY WANT TO ENGAGE IN THE COMMUNITY, NOT JUST IN THE FUN ACTIVITIES, BUT THEY WANT TO UNDERSTAND WHO IS MY COUNCIL PERSON, WHO IS MY STATE REPRESENTATIVE. 
          AND ONE OF THE THINGS WE DIDN'T MENTION THE DEMO IS THAT WE HAVE A SECTION FOR VOTING INFORMATION. 
          AGAIN, WE UNDERSTAND THAT THAT IS A FUNCTION OF BEXAR COUNTY, BUT FOR RESIDENTS, THAT'S SOMETHING THAT THEY DON'T NECESSARILY KNOW IS THAT CITY OR COUNTY. 
          AND THE WHOLE PURPOSE OF THIS APP IS TO DRIVE CITIZEN RESIDENT ENGAGEMENT AND TO GET THEM WHAT THEY NEED. 
          AND WE WOULD LIKE TO INVITE YOU TO OUR DESIGN COMMITTEE BECAUSE YOU HAVE SO WONDERFUL IDEAS. 
          , I DON'T THINK COUNCILMAN AYAS WILL LET ME GO. 
          NO,  . 
          HE SHOULDN'T . 
          BUT THANK YOU SO MUCH. 
          UM, THANK YOU TO, TO OUR TECHNICAL AND AND INNOVATION TEAM. 
          UM, THANK YOU GUYS FOR, FOR REALLY HAVING THE THOUGHT PROCESS TO BRING THE CITY OF SAN ANTONIO INTO THE, THE FOLD OF TRANSPARENCY AND ACCOUNTABILITY. 
          UM, THANK YOU CHAIR. 
          THANK YOU. 
          UM, THOSE WERE REALLY GOOD QUESTIONS, COUNCILWOMAN AND I, I REALLY APPRECIATE YOU BEING SO THOUGHTFUL ABOUT THEM. 
          UH, COUNCILMAN TREVINO, UH, I'M SURE YOU WANT TO DELVE DEEP INTO ALL THE TACO FEATURES OF THE APP, . 
          WELL, UH, I WOULD SAY THAT, UM, BECAUSE TACOS ARE A, A FAVORITE AMONG SAN ANTONIANS, UH, THAT WOULD MAKE THIS APP VERY, VERY POPULAR. 
          SO, YES. 
          UH, FOR ONE, I WANT TO JUST COMMEND YOU FOR, UH, ALL THE HARD WORK THAT YOU DID THAT YOU PUT INTO GETTING THIS, UH, APP TOGETHER. 
          UH, YOU SAID SOMETHING EARLIER ABOUT, UH, SENIORS REALLY APPRECIATING THE IPAD. 
          UH, I THINK YOU NAILED IT ON THE HEAD, AT LEAST YOU, YOU DESCRIBED MY MOTHER TO A T 'CAUSE FOR A LONG TIME SHE DID NOT WANT TO USE A SMARTPHONE, BUT THE IPAD, SHE JUST LOVES IT. 
          UM, BUT, UM, I THINK THE, MY, MY QUESTION IS REVOLVES AROUND, UM, I I DIDN'T HEAR MUCH ABOUT 3 1 1 AND, UM, I BRING THAT UP BECAUSE, YOU KNOW, I REALLY LIKE YOUR APPROACH ABOUT HOW IT'S TASK ORIENTED. 
          IT'S NOT NECESSARILY BY DEPARTMENTS. 
          UH, AND THAT'S KIND OF WHAT OUR 3 1 1 SYSTEM IS 
          [00:35:01]
SUPPOSED TO BE. 
          AND YOU KNOW, WE HAVE, UH, THE 3 1 1, UH, SYSTEM WHERE YOU CAN CALL BY PHONE AND YOU, YOU, YOU GET AHOLD OF SOMEBODY OR YOU CAN USE THE 3 1 1 ESSAY APP. 
          UM, THE, THE THING THAT I, I, I THINK WOULD BE INTERESTING TO HEAR FROM YOU OR EVEN, UH, PROPOSE IS THAT AS YOU WERE TALKING ABOUT ALL THE PEOPLE THAT YOU, YOU INTERVIEWED AND WORKED WITH TO KIND OF GIVE YOU SOME OF THESE IDEAS, UM, SOMEWHERE, SOMEWHERE IN, IN ALL OF THIS, UH, WE NEED TO SORT OF DEFINE WHAT ARE THE LIMITATIONS OF THOSE CITY SERVICES, RIGHT? SO AS AN EXAMPLE, UM, 3 1 1, UH, IS NOT 24 HOURS A DAY, SEVEN DAYS A WEEK, UH, AND SOME OF THOSE CITY SERVICES, UM, BASICALLY, UH, KIND OF FOLLOW THE, THE SAME, UH, THAT SAME PATH. 
          AND SO, YOU KNOW, HOW CAN I, I THINK AS, AS WE LOOK AT YOUR SORT OF DEVELOPING FURTHER CONCEPTUALLY YOUR APP IS, IS WHAT PART OF THIS APP CAN HELP AUGMENT THOSE, THOSE CITY SERVICES SO THEY'RE AVAILABLE WHEN PEOPLE NEED THEM. 
          RIGHT. 
          UM, THAT'S, YEAH, YOU KNOW, I, I DON'T KNOW, DID YOU, DID YOU LOOK INTO THAT OR, UH, HAVE YOU CONSIDERED THAT? WELL, COUNCIL, I JUST WANTED TO MAKE SURE, UH, SORRY, , THAT, UM, YOU REALIZE THAT IN THEIR DESIGN EXPERIMENT, THEIR PARTNER, UM, AGENCY WHO HELPED THEM WITH THE DESIGN EXPERIMENT IS THE CURRENT CREATOR OF THE CURRENT 3 1 1 APP. 
          AND SO I'LL LET THEM SPEAK, BUT I JUST WANTED YOU TO HAVE THAT CONTEXT TO MAKE SURE YOU, I I, I I HEAR YOU JOHN, BUT I, I KNOW THAT THE CURRENT CREATOR OF THE THREE ONE A APP IS NOT ACTUALLY 3 1 1. 
          AND THAT'S WHY I WANT TO JUST POINT OUT THAT I THINK THERE'S PORTIONS, THE, THE, THE, THE 3 1 1 SYSTEM AND THE THREE ONE APP ARE TWO DIFFERENT THINGS. 
          MM-HMM. 
          OKAY. 
          I UNDERSTAND YOUR QUESTION BETTER NOW. 
          I JUST WANTED TO MAKE SURE YOU HAD THAT CONTEXT. 
          THANK YOU. 
          WELL, GREAT, UH, GREAT QUESTION AND GREAT INSIGHT INTO, INTO WHAT 3 1 1 IS AND WHAT 3 1 1 IS NOT. 
          WELL, AS PART OF OUR DESIGN SESSIONS, UM, PAULA ALCAP WAS, UH, WAS A VERY IMPORTANT STAKEHOLDER. 
          UH, AND, AND SHE PROVIDED A LOT OF INPUT MORE THAN THAT. 
          WE, UM, INTERVIEWED, UM, AND HAD FOCUS GROUPS WITH THE 3 1 1 EMPLOYEES. 
          AND, UM, WHAT WE HAD LEARNED IS THAT, UM, TODAY ANYBODY CAN CALL 3 1 1 FOR ANY SERVICE, YOU KNOW, WHETHER IT'S COUNTY, WHETHER THE POTHOLE BELONGS TO COUNTY OR CITY 3 1 1 KIND OF BECAME A CATCH IT ALL. 
          AND, UM, 3 1 1 REALLY WOULD LOVE TO JUST FOCUS ON WHAT THEY'RE SUPPOSED TO FOCUS ON. 
          SO IN ONE, UH, WAY, THE, THE APP WHICH WILL, UH, PROVIDE ADDITIONAL ACCESS, UM, TO LIKE, HERE'S, YOU CAN, UM, REPORT A UTILITY OUTAGE BECAUSE BELIEVE IT OR NOT, 3 1 1 GET GETS THOSE CALLS TOO BECAUSE THERE'S JUST THINGS HAPPEN. 
          UM, SO THE MORE, UM, TRANSPARENT AND DETAILED DESIGN WITH MORE SERVICES WILL, UM, ADDITIONALLY ALLEVIATE, UH, THE, THE WORKLOAD THAT 3 1 1 SYSTEM HAS. 
          UM, I WE'RE PROBABLY NOT THE BEST, UM, TO ANSWER ABOUT WHAT HAPPENS TO ACTUAL SYSTEM BEHIND THE, BEHIND THE 3 1 1 THAT PROBABLY WOULD NEED TO BE, WILL NEED TO BE EVALUATED AND DISCUSSED WITH OUR TECHNOLOGY PARTNERS. 
          BUT WHAT WE'RE SEEING IS A MUCH MORE STREAMLINED, UM, UH, WORKLOAD WHERE, UM, REQUESTS ARE ROUTED CORRECTLY IN THE FIRST PLACE. 
          AND THOSE REQUESTS THAT ARE ANSWERED 24 7, LIKE, UM, POWER OUTAGES, UM, 9 1 1 AS SUCH, WILL BE DIRECTED TO THE RIGHT, UM, TO THE RIGHT PLACE TO BEGIN WITH. 
          AND, UM, UH, WHEN WE DID A PRESENTATION TO THE CITY AND PAULA WAS PART OF THE AUDIENCE, UH, SOMEBODY ASKED, WELL, WHAT'S GONNA HAPPEN TO 3 1 1? AND PAULA SAID, WELL, IT'LL BE, IT'LL BE INTEGRATED IN THIS APP. 
          IT'S, IT'S PRETTY CLEAR. 
          SO AT LEAST THAT'S THE VISION FOR NOW. 
          I WILL ASK TARA TO ADD ANYTHING, IF YOU HAVE ANY, IF I MISSED ANYTHING THERE. 
          THERE WAS ONE ASPECT OF YOUR QUESTION, COUNCILMAN TREVINO, AND I'M, I'M WONDERING IF, IF THIS IS A RESPONSE TO IT, BUT I THINK YOU WERE ALSO TALKING ABOUT THE POSSIBILITY OF USING THE APP TO, UH, HELP SET RESIDENT EXPECTATIONS FOR CITY SERVICES. 
          AND I THINK THAT THERE IS A GREAT WAY TO DO THAT. 
          WE MIGHT EVEN, AND, AND AGAIN, IT'S GOING TO, IT'S GOING TO DEPEND ON HOW TRANSPARENT THE CITY WANTS TO BE, AND I THINK THAT'S AN IMPORTANT CONVERSATION BECAUSE SOME SERVICES ARE GOING TO TAKE LONGER THAN OTHERS. 
          BUT I THINK THERE'S A WAY TO EVEN INTEGRATE AND, AND USE THE TECHNOLOGY TO, TO GIVE, UH, RESIDENTS AN ESTIMATE OF, YOU KNOW, A REQUEST OF THIS TYPE USUALLY GETS A RESPONSE WITHIN THREE TO FIVE BUSINESS, WHATEVER. 
          BUT I THINK THAT IT COULD BECOME A MORE 
          [00:40:01]
DYNAMIC ENGAGEMENT WITH RESIDENTS. 
          SO INSTEAD OF JUST PUTTING THE REQUEST OUT THERE AND NOT HAVING A SENSE OF WHAT'S A REASONABLE EXPECTATION FOR A RESPONSE, I THINK THE SYSTEM CAN, CAN SET THAT EXPECTATION. 
          GREAT. 
          THAT'S EXACTLY WHAT I WAS ASKING. 
          AND ON, ON TOP OF THAT, HOW CAN WE ALSO, UH, USE THE APP TO COLLECT MORE DATA ABOUT WHAT, WHAT WE WOULD LIKE FOR IT TO BE? BECAUSE 3, 1 1 IS NOT 24 HOURS, SEVEN DAYS A WEEK, UH, 9 1 1 IS, AND SO, UM, A LOT OF TIMES WHEN, WHEN PEOPLE ARE CALLING AFTER HOURS, THEY'RE ROUTED TO 9 1 1 AND 9 1 1 IS OUR CATCHALL. 
          AND, UM, YOU KNOW, I I, THIS IS, UH, SOMETHING THAT I THINK COULD BE VERY HELPFUL IN, IN DEVELOPING THIS, BECAUSE AS YOU LOOK AT OTHER CITIES, I'M GONNA GIVE A SMALL EXAMPLE OF THE DIFFERENCES BETWEEN 3 1 1 SYSTEM HERE IN SAN ANTONIO AND LET'S SAY AUSTIN OR HOUSTON. 
          UH, THE, THE CITY SERVICES, AT LEAST THE WAY THEY'RE, THEY'RE CATEGORIZED CAN BE DIFFERENT FROM CITY TO CITY. 
          UM, AND, UH, FOR EXAMPLE, IN, IN AUSTIN OR, AND HOUSTON, UH, YOU CAN CALL 3 1 1 OR USE A 3 1 1 APP, UH, FOR CITY SERVICES TO CALL IN THINGS LIKE, UH, A NOISE COMPLAINT. 
          BUT IN SAN ANTONIO, THAT IS ROUTED TO 9 1 1 THAT IS, THAT IS, UH, ROUTED TO SS A P D. 
          SO, YOU KNOW, THE, THE, THE, THE POINT OF THAT IS, IS TO ALSO ACKNOWLEDGE THE FACT THAT THERE'S SOME THINGS THAT, UH, DO GET PUSHED TO DIFFERENT DEPARTMENTS THAT, UH, NOBODY CAN NECESSARILY UNDERSTAND WHY IT WENT THAT WAY. 
          UH, AND IT HELPS US, I THINK, CAN HELP US AS COUNCIL MEMBERS, UM, YOU KNOW, MAKE SURE THAT WE'RE ALLOCATING RESOURCES TO, TO MAKE SURE THAT THE RESPONSE IS, IS, IS ADEQUATE AND APPROPRIATE FOR WHAT IS BEING ASKED. 
          RIGHT? SO, UM, THE, I USE THIS PARTICULAR EXAMPLE BECAUSE IT'S HAPPENING, FOR EXAMPLE, MY DISTRICT WHERE, UH, WE LIKE THE 3 0 1 SYSTEM IN THAT IT, IT ALLOWS US TO TRACK THE NUMBER AND, AND AS PEOPLE WANT MORE INFORMATION, THEY CALL THE, THEY CALL THIS OFFICE FOR, FOR ASSISTANCE WHEN THEY DON'T, WHEN SOMETHING DOESN'T HAPPEN. 
          UH, AND WE USE THAT, THE, THE CASE NUMBER TO FOLLOW ALONG. 
          UM, AND, AND SO WE, WE TEND TO FIND THESE SCENARIOS WHERE IT JUST DOESN'T MAKE SENSE WHY THIS DIDN'T GO HERE AND, AND HOW LONG IT, HOW, HOW LONG SOMETHING MIGHT TAKE. 
          SO I, I THINK THERE'S AN OPPORTUNITY FOR, FOR YOUR APP TO, TO BE A REPOSITORY FOR, YOU KNOW, THE EXPECTATIONS, UH, SORT OF BEING A LIST OF, OF WANTS, LIKE, LOOK, WE REALLY, WE REALLY WOULD LIKE FOR, FOR, FOR SERVICES TO, TO BE 24 7, WE REALLY WOULD LIKE FOR, UM, FOR, FOR, FOR THESE ELEMENTS TO BE PART OF THE OVERALL SAFETY SERVICE UMBRELLA. 
          UH, SO THAT'S KIND OF WHAT I WAS GETTING AT, AND I THINK YOU'RE OFF TO A GREAT START. 
          I MEAN, IT SOUNDS LIKE, I MEAN, YOU, YOU REALLY, UH, GOT ALL THE CATEGORIES, UH, DONE WELL, I JUST, UH, I, I, WHAT I DIDN'T HEAR IS ON THE CITY SIDE IS, IS THAT AS YOU'RE, YOU'RE, YOU'RE, YOU'RE, UH, YOU'RE, YOU'RE WANTING TO CONNECT PEOPLE, UH, TO THE CITY. 
          UH, BUT WE, WHAT, WHAT, WHAT I THINK IS, IS, IS NEEDED HERE TOO, IS HOW DO WE LET PEOPLE KNOW THE, THE LIMITATIONS THAT WE CURRENTLY HAVE AND SHOULD WE CHANGE THEM. 
          MM-HMM. 
          , COUNCILMAN, I JUST WANNA ADD A NOTE IN THERE FOR THE RED SQUARE TEAM. 
          UH, AND THIS IS BRIAN, BY THE WAY. 
          UM, THIS IS KIND OF JUST THE FIRST PHASE OF DEVELOPMENT FOR THIS, UH, APPROACH FOR THE ONE CITY APP. 
          I THINK THE KIND OF IDENTIFICATION OF EFFICIENCY AND EFFECTIVENESS WHEN IT COMES TO HOW 9, 1, 1, AND THREE ONE CAN WORK TOGETHER, UH, IN CERTAIN, CERTAIN CERTAIN CASES. 
          I THINK THAT'S GONNA BE KIND OF A BACKEND CONVERSATION. 
          I DON'T KNOW IF WE'RE GONNA PUT THAT ONTO RED SQUARED AT THIS POINT, BUT I DEFINITELY ACKNOWLEDGE THAT THIS IS A GOOD PART OF THE CONVERSATION THAT THEY SHOULD BE AWARE OF AS THEY BEGIN TO BUILD THIS OUT WITH 3 1 1, UH, AND WITH IRIS AND ET CETERA, ET CETERA. 
          SO YES, GREAT, GREAT COMMENTS, BUT JUST WANTED TO POINT OUT THAT IT'S GONNA BE A LITTLE BIT OF A POLICY MANEUVER WHEN IT COMES TO THE 9 1 1 AND 3 1 1 AND HOW THEY INTERACT, WHICH I THINK IS A CONVERSATION WE NEED TO HAVE AS WELL. 
          SO I'M GLAD YOU BROUGHT THAT UP. 
          NO, YEAH, I MEAN, I, AND I DON'T DISAGREE WITH THAT. 
          I, I GUESS I'M, WHAT I'M SAYING IS, I, I, I THINK THEIR, THEIR WORK CAN HIGHLIGHT, UM, FOR, ESPECIALLY FOR COUNCIL MEMBERS, THE NEED TO PUT MORE RESOURCES INTO, INTO THE, THE CONNECTIVITY TO CITY SERVICES. 
          'CAUSE UH, I CAN TELL YOU WE HAVE THAT ISSUE RIGHT NOW. 
          AND SO I ENCOURAGE YOU TO CONTINUE, UH, CONTINUE YOUR WORK AND FIND A WAY TO, TO HIGHLIGHT AND CONNECT, GIVE PEOPLE THE VOICE TO SAY, YOU KNOW WHAT? THESE CITY SERVICES, 
          [00:45:01]
THE, THE CONNECTION TO THESE CITY SERVICES IS NOT ENOUGH. 
          IN FACT, I, THAT'S KIND OF WHY YOU'RE DOING WHAT YOU'RE DOING. 
          SO THANK YOU. 
          THANK YOU VERY MUCH. 
          AND, UH, I SEE JOHN COURAGE HERE, UH, COUNCILMAN COURAGE, YOU'RE ON MUTE, BUT DO YOU WANNA JUMP IN, MAKE ANY COMMENTS, ASK ANY QUESTIONS? NO, I APPRECIATE IT. 
          I APOLOGIZE FOR BEING, UH, ABSENT, UH, AND TARDY, BUT, UH, I, I DO APPRECIATE THE WORK THAT THEY'VE BEEN DOING. 
          I THINK THAT, UH, WHAT COUNCILMAN JUST MENTIONED ABOUT BEING ABLE TO TIE IN A BETTER CONNECTIONS FOR THE PEOPLE IN OUR DISTRICT TO THE SYSTEM SOUNDS LIKE A GOOD WAY TO GO. 
          BUT OTHERWISE, UM, YOU KNOW, I THINK THAT THE CIVIC GROUP'S DOING, DOING A GOOD JOB. 
          THANK YOU, COUNCILMAN. 
          COURAGE. 
          SO JUST TO TIE A BOW ON THIS, UM, I'LL, I'LL MAKE A FEW COMMENTS. 
          ONE, ANY APP THAT HELPS YOU FIND GOOD TACOS IS BOUND TO WIN THE NOBEL PRIZE. 
          AND SO I THINK THAT Y'ALL ARE, ARE HEADED IN THE RIGHT DIRECTION. 
          UM, I, I DO WANT TO, UM, TELL YOU SORT OF WHAT, WHAT I'VE, WHAT I'VE ALWAYS DREAMT OF, AND, AND I'VE TALKED ABOUT THIS TO A CERTAIN EXTENT WITH ALL OUR COUNCIL MEMBERS, YOU KNOW, IS AN APP THAT KNOWS WHERE YOU ARE AND GIVES YOU WHAT YOU NEED AT THAT TIME, RIGHT? AN APP THAT MEETS YOU WHERE YOU ARE. 
          AND SO, I, I'LL GIVE YOU AN EXAMPLE. 
          TODAY I WAS AT HARD BURGER PARK, UM, FILMING, UH, I DON'T KNOW, SOME, SOME, SOME VIDEO. 
          AND I KNOW THAT COUNCILMAN CURS WAS THERE AS WELL TODAY. 
          UM, YOU KNOW, I'VE ALWAYS DREAMT OF AN APP THAT WELCOMES YOU TO YOUR PARK, RIGHT? THAT KNOWS THAT YOU'VE JUST WALKED INTO A SAN ANTONIO PARK AND SAYS, WELCOME TO HARD BURGER PARK. 
          HERE'S SOME COOL THINGS FOR YOU TO DO, RIGHT? AND THEN ONCE YOU'VE, UH, YOU KNOW, USED YOUR PARK AND, UH, TAKEN ADVANTAGE OF, OF ITS FEATURES BY WAY OF THE APP, UM, ON YOUR WAY OUT, IT'LL SAY, HOW'D YOU ENJOY YOUR PARK? RIGHT? UM, AND SO I, I DO THINK THIS IS POSSIBLE AND IT EXISTS, UM, YOU KNOW, IN OTHER, IN OTHER ENVIRONMENTS WHERE BY USE OF SENSORS, UM, YOU KNOW, AND LOW POWER, UM, WELL, LOW POWER SENSORS, AND BRIAN, YOU AND I HAVE TALKED ABOUT THIS IN THE PAST AND JOHN TOO. 
          YOU KNOW, WE CAN, PEOPLE ARE DOING THIS IN MUSEUMS AND SUPERMARKETS AND SHOPPING MALLS AND ALL THAT. 
          AND, AND I DON'T SEE A REASON WHY WE CAN'T DO THIS. 
          YOU KNOW, UM, WHEN SOMEBODY WALKS INTO THE MUNICIPAL COURT BUILDING, HEY, WE NOTICED YOU'RE IN THE MUNICIPAL COURT BUILDING. 
          ARE YOU HERE TO PAY A TICKET? RIGHT? UH, OR ARE YOU HERE TO OBTAIN A DOCUMENT? RIGHT? I MEAN, THERE'S NOTHING, THAT APP, I THINK, GIVES YOU THE PERMISSIONS ON THE FRONT END, UH, TO BE ABLE TO RECEIVE PUSHED MESSAGES, RIGHT? I NOTICED THAT YOU'RE AT A VIA BUS STOP. 
          DID YOU KNOW VIA, YOU KNOW, UH, DOES X Y, Z, YOUR BUS IS GONNA BE COMING IN THE NEXT 20 MINUTES? THINGS LIKE THAT. 
          THE OTHER THING TOO IS SATISFACTION SURVEYS, UM, ARE PEOPLE FILL OUT SURVEYS. 
          IF, IF THEY HAD AN EXPERIENCE, UM, YOU KNOW, PART OF THAT APP COULD EASILY REWARD THEM, UH, FOR, UH, FOR PARTICIPATING IN SERVICES. 
          THE OTHER THING I'M, I'M REALLY CURIOUS ABOUT AS FAR AS DATA IS CONCERNED, IS HOW PEOPLE USE OUR BUILDINGS AND HOW PEOPLE TRAVERSE OUR MEDICAL CENTER, OR HOW PEOPLE USE DOWNTOWN, RIGHT? AND SO I WOULD BE VERY CURIOUS TO SEE, YOU KNOW, PEOPLE WHO HAVE THIS APP, HOW THEY MOVE AROUND DOWNTOWN, AND I DON'T REALLY NEED TO KNOW THAT IT'S, YOU KNOW, UH, DEANNE QUAR, AND THIS IS HER EMAIL AND HER ADDRESS. 
          I MEAN, REALLY JUST SORT OF ANONYMOUS CROWD ANALYTICS, UH, SO THAT WE CAN SEE HOW THE SWARM USES OUR ASSETS AND, YOU KNOW, AND THEN WE CAN ALSO SEE WHAT ASSETS THEY'RE NOT USING SO THAT WE CAN BETTER DIRECT RESOURCES TO IMPROVE THEM, MAKE THEM MORE ATTRACTIVE, RIGHT? AND WE CAN LEARN FROM THOSE MOVEMENTS. 
          AND LASTLY, I SEE THIS APP AS AN OPPORTUNITY FOR US TO PARTNER WITH FOR-PROFIT AND NON-PROFIT ORGANIZATIONS. 
          UM, AND SO I'LL STOP THERE 'CAUSE I KNOW WE GOT ANOTHER ITEM THAT WE GOTTA GET TO. 
          BUT, UM, YOU KNOW, BRIAN AND, AND, AND JOHN AND OUR APP DEVELOPERS, I I WOULD LIKE TO SIT DOWN WITH YOU SEPARATELY. 
          UM, SO WE CAN KIND OF GO THROUGH SOME OF THIS STUFF. 
          I'VE GOT A LOT OF OTHER QUESTIONS, BUT, UM, THANK YOU TO MY COUNCIL MEMBERS FOR ASKING SUCH THOUGHTFUL QUESTIONS. 
          AND THANK YOU FOR OUR APP DEVELOPERS FOR, FOR HEARING US OUT, AND I SEE YOU ALL TAKING NOTES AND, AND THANK YOU FOR THAT. 
          UM, ANYBODY ELSE? HANDS UP? NO? OKAY, THEN WE'RE GONNA MOVE ON TO OUR SECOND ITEM. 
          UH, AND, UH, JOHN, I THINK THAT'S YOU TOO, RIGHT? UH, COUNCIL, THERE'S ACTUALLY A SECOND CIV TECH ITEM. 
          YEAH. 
          UM, BRIAN WILL INTRO BEFORE THE, UH, CONNECTIVE BEYOND THE CLASSROOM UPDATE. 
          SO, UH, SO WE HAD TWO TEAMS COME THROUGH CIV TECH SA THIS YEAR. 
          UM, AND THANK YOU VIRGINIA AND TARA, AND THANK YOU TO CRAIG. 
          BY THE WAY, CRAIG WAS REALLY KIND OF THE, THE PUSH TO GET THIS CHALLENGE OUT THERE IN EC SA THIS YEAR. 
          UH, THIS HAS 
          [00:50:01]
BEEN SOMETHING THAT'S BEEN CONVERSATION FOR A WHILE, AND SO THANK YOU CRAIG, FOR KICKING US IN THE BUTT AND GETTING IT ON THE LIST. 
          UM, NEXT UP WE'RE GONNA HAVE RUBICON, UH, TYLER AND MICHAEL FROM RUBICON ARE GONNA BE PRESENTING ON, UH, A, A PROJECT THAT THEY WORKED ON, A PRODUCT THAT THEY WORKED ON WITH OUR SOLID WASTE, UH, MANAGEMENT DEPARTMENT. 
          UH, SO TYLER, MICHAEL, I'LL HAND IT OVER TO YOU. 
          AND I KNOW YOU HAVE PRESENTING PRESENTER RIGHTS BECAUSE TRY OUT ALREADY . 
          WELL, HELLO FOLKS. 
          UH, YOU CAN'T SEE OUR MOUTHS MOVING, BUT MY NAME IS, UH, MY NAME IS TYLER MOLINARO. 
          UH, I'M A, UH, SENIOR MANAGER HERE AT RUBICON. 
          I'M JOINED BY OUR CHIEF STRATEGY OFFICER, UH, MICHAEL ALLEGRETTI. 
          UH, AS YOU CAN SEE, WE'RE BOTH IN THE OFFICE TODAY, THUS, UH, OUR, OUR WONDERFUL FACE COVERINGS. 
          UH, AND YEAH, WE'RE GONNA, WE'RE GONNA SHARE WITH YOU, UH, SIMILAR TO, TO RED SQUARE, WHAT WE'VE DONE WITH THE CITY, AND, UM, OBVIOUSLY, UH, THE, WHAT WE, WHAT WE'VE GOTTEN OUT OF IT, AND WHAT WE HOPE THE CITY HAS GOTTEN OUT OF IT AS WELL. 
          SO, UH, GIMME ONE SECOND AND I'LL SHARE MY SCREEN AND, UM, PASS IT OFF TO MICHAEL HERE FOR ALL RIGHT, EVERYONE. 
          WELL, IT'S, UH, GREAT TO BE WITH YOU, AND I'M SORRY I'M SPEAKING TO YOU THROUGH A MASK. 
          UH, BUT AGAIN, MY NAME'S, UH, MICHAEL RETTI. 
          I'M CHIEF STRATEGY OFFICER AT GROUPON. 
          AND, UH, I JUST WANNA START BY SAYING HOW GRATEFUL WE ARE TO THE CITY, UH, GEEKDOM YOUR PARTNERS FOR, UH, WELCOMING US INTO THIS PROGRAM. 
          IT HAS BEEN AN EXTRAORDINARY EXPERIENCE AND, UH, ONE THAT WE'RE VERY PROUD TO HAVE BEEN A PART OF. 
          UH, JUST VERY QUICKLY FOR, UH, THE COUNCIL MEMBERS IN SESSION, UH, RUBICON, UH, IS A TECHNOLOGY COMPANY. 
          WE BUILD SOFTWARE PRODUCTS, UH, THAT POWER THE SMART WASTE AND RECYCLING SPACE. 
          AND AS YOU CAN SEE FROM THE SLIDE UP THERE, WE'VE BEEN AROUND SINCE ABOUT 2008. 
          AND WE HAVE WHAT I WOULD DESCRIBE AS A, A SOMEWHAT SIMPLE BUT ELEGANT MISSION, WHICH IS TO HELP OUR CUSTOMERS END WASTE. 
          SO WE ARE COMING TO WORK EACH DAY TRYING TO HELP BUSINESSES, AND IN THIS CASE, GOVERNMENTS FIND A WAY TO END WASTE. 
          AND WE LOOK AT THAT HOLISTICALLY. 
          UH, THAT MEANS NOT, UH, JUST FOCUSING ON PHYSICAL WASTE. 
          HOW DO WE KEEP MATERIALS OUT OF THE LANDFILL AND INTO THE RECYCLING STREAM OR INTO A MORE CIRCULAR USAGE? BUT HOW DO WE HELP OUR PARTNERS LOOK AT WASTE, UH, IN ALL OF ITS FORMS, WASTED TAX DOLLARS, WASTED ENERGY, WASTED HUMAN POTENTIAL, WASTED RESOURCES. 
          AND OF COURSE, IN THIS CASE, WE'RE TALKING ABOUT GOVERNMENT RESOURCES. 
          SO OUR PLATFORM, UH, REALLY PROVIDES DATA AND INSIGHTS TO POWER THAT MOVEMENT TOWARDS END WASTE. 
          AND IT'S BEEN GREAT TO WORK WITH THE FOLKS, YOU KNOW, UH, THROUGH THIS PROGRAM AT RED SQUARE. 
          I LOVED LISTENING TO THEM ARTICULATE THE, THE VALUE PROPOSITION AND KIND OF THE DRIVERS OF WHAT THEY WERE BUILDING. 
          AND I'D SAY, YOU KNOW, FOR US, MANY OF THOSE ARE THE SAME. 
          WE BUILD, UH, OUR, UH, PRODUCT FOR GOVERNMENT CALLED RUBICON SMART CITY, UH, AIMS TO BUILD MORE EQUITABLE CITIES. 
          UH, SO WE'RE, WE'RE FOCUSED ON EQUITABLE GOVERNMENT, PROACTIVE GOVERNMENT. 
          THAT MEANS GOVERNMENT THAT ANTICIPATES THE NEEDS OF THE CITIZEN RATHER THAN RESPOND TO THOSE NEEDS. 
          SO YOU'RE GETTING AHEAD OF PROBLEMS INSTEAD OF HAVING TO DEAL WITH THEM ON THE BACKEND AND A CITY THAT, UH, ULTIMATELY IS A MORE EFFICIENT AND EFFECTIVE GOVERNMENT. 
          SO THOSE ARE THE THREE PILLARS OF HOW WE VIEW, UH, THE SMART CITY OVERALL. 
          YOU CAN SEE FROM THE SLIDE UP HERE, UH, WE'RE IN ALMOST 5 MILLION SERVICE LOCATIONS ACROSS 50 STATES, 22 COUNTRIES. 
          WE'VE DEPLOYED OUR SMART CITY, UH, PRODUCTS SPECIFICALLY IN OVER 55 CITIES, MOST OF WHICH ARE IN THE CONTINENTAL US. 
          AND EVERYTHING WE DO IS, AGAIN, WITH THIS FOCUS ON HOW DO WE END WASTE, UH, AS A CERTIFIED B CORPORATION. 
          YOU SEE THAT LOGO UP THERE, THAT MEANS THAT WE ARE A SOCIAL ENTERPRISE. 
          SO WE'RE A FOR-PROFIT COMPANY THAT'S FOCUSED ON A DOUBLE BOTTOM LINE MISSION, NOT JUST MAKING MONEY, UM, AS ANY FOR-PROFIT COMPANY, OF COURSE MUST DO, BUT ALSO DRIVING SOCIAL AND ENVIRONMENTAL IMPACT. 
          SO AS TYLER WELL EXPLAINED, THE WORK THAT WE DID WITH YOU ALL WAS FOCUSED ON RECYCLING AND THE IDENTIFICATION OF MATERIAL CONTAMINATION. 
          SO OUR VISION FOR YOUR CITY IS HOW CAN YOU NOT JUST RUN THE MOST EFFICIENT AND EFFECTIVE WASTE AND RECYCLING OPERATION OF ANY CITY IN THE COUNTRY, BUT HOW CAN YOU PROACTIVELY, UH, DEVELOP THE CLEANEST RECYCLING STREAM POSSIBLE COMING FROM THE DOORSTEPS AND THE BACKS OF, UH, YOUR RESIDENTIAL, UH, HOMES AND BUILDINGS SO THAT YOU CANNOT JUST, UH, RUN A RECYCLING OPERATION, BUT ULTIMATELY RUN A PROFITABLE ONE AND RUN ONE THAT IS SUSTAINABLE IN THE LONG TERM. 
          SO WITH THAT, I'LL SEND IT OVER TO TYLER. 
          THANK YOU, MICHAEL. 
          UM, AND YES, JUST, JUST TO HIGHLIGHT, UH, THE CHALLENGE, UH, IT WAS CHALLENGE NUMBER FOUR, I BELIEVE, AND THAT WAS TO DEVELOP A TOOL THAT AUTOMATICALLY 
          [00:55:01]
DETECTED CONTAMINATION, UH, IN THE HOPPER AT THE, AT THE POINT OF COLLECTION. 
          AND YOU'LL HEAR THROUGHOUT, UH, CONTAMINATION AND WHAT THAT IS, WHY IT'S IMPORTANT, AND I THINK IT'S IMPORTANT TO, TO DISTINGUISH BETWEEN THE TWO TYPES OF CONTAMINATION. 
          AND THE ONE THAT WE'RE FOCUSED ON IS WHAT THEY REFER TO AS INBOUND CONTAMINATION AS RESIDENTS OF CITIES, UH, ALL OF US. 
          THAT IS, THAT IS OUR CONTAMINATION. 
          THAT IS WHAT WE ARE PUTTING INTO OUR TRASH BAGS OR OUR RECYCLING BAGS OR RECYCLING CONTAINERS THAT CAN THEN GET SET OUT TO THE CURB THAT IS INBOUND CONTAMINATION TO A, A MATERIAL RECOVERY FACILITY OR THE MURF. 
          AND THAT IS, UH, SOLELY WHAT WE ARE FOCUSED ON WITH, WITH THIS PROJECT. 
          UM, YOU HEARD MICHAEL SPEAK, UM, ABOUT TURNING A, A RECYCLING OPERATION INTO A PROFITABLE ONE. 
          UM, OBVIOUSLY THOSE, UH, WHO ARE FAMILIAR, AND I'M SURE ALL THE COUNCIL MEMBERS ARE, BUT RESIDENTS WHO ARE FAMILIAR WITH, WITH, UM, THE CHINA SWORD AND, AND EVERYTHING THAT CAME ALONG WITH THAT. 
          FROM A RECYCLING STANDPOINT, CITIES ARE FIGHTING TOOTH AND NAIL, UM, TO KEEP THE RECYCLING PROGRAMS ALIVE, WHICH I, I WOULD ASSUME THAT ALL OF US ARE ON THE SAME PAGE PLAY A VITAL ROLE IN KEEPING OUR COMMUNITIES CLEAN, SAFE, UM, AND, AND BETTERING THE FUTURE, UH, BETTERING OUR PLANET FOR, FOR EVERYONE IN THE FUTURE AS WELL. 
          SO ONE OF THE GREATEST WAYS TO DO THAT, UH, IS STOPPING CONTAMINATION, UM, AT THE SOURCE, WHICH IS AT THE CURB. 
          AND SO THAT'S WHAT WE'RE, WE'RE LOOKING TO DO HERE. 
          UM, YOU KNOW, WE, WE WORK WITH, UH, A NUMBER OF ENTITIES AROUND, UH, AROUND, UH, THE US AND, AND ONE OF THOSE IS, IS BY THE NAME OF, UH, THE RECYCLING PARTNERSHIP. 
          AND, AND THEY HAVE DONE A GREAT STUDY, UM, AT, ON, UH, RECYCLING AND CONTAMINATION AND, AND ALL OF THAT THAT HAPPENS AT THE CURVE. 
          AND SO THE NATIONAL AVERAGE IS ABOUT 17%. 
          UM, I BELIEVE IN, IN SPEAKING WITH, WITH THE CITY, THE CITY BELIEVES THEY WERE AROUND, UH, 20%, UH, AS WELL. 
          SO THEY'RE, THEY'RE KIND OF RIGHT THERE IN THAT SAME WINDOW BASED ON WHAT WE HAVE SEEN, UH, DURING OUR TIME AND WHY THIS IS IMPORTANT, BECAUSE AGAIN, EVERYTHING WE'RE TALKING ABOUT FROM, UH, A COST SAVING OR A REVENUE GENERATING PERSPECTIVE, UM, FROM AN R O I STANDPOINT IS OF COURSE, TAX DOLLARS TALK, TAX PAYER SAVINGS IS WHAT WE'RE, WE'RE, WHAT WE'RE REFERRING TO FROM A DOLLAR POINT HERE. 
          SO IN UPWARDS OF 50% REDUCTION IN REJECTIONS AT THE MURPH, AND A, A REJECTION AT THE MURPH IS BASICALLY A TRUCK GOING TO ONE OF THESE FACILITIES AND THEN BEING TOLD YOUR STREAM OR YOUR RECYCLABLES OR YOUR ORGANICS OR TOO CONTAMINATED FOR US TO TAKE IT WILL TAKE TOO MUCH EFFORT FOR US TO FILTER OUT THE GOOD STUFF AND REMOVE THE BAD STUFF. 
          SO THIS IS A WORST CASE SCENARIO. 
          THIS IS SOMETHING THAT IS PLAGUING CITIES AROUND THE COUNTRY. 
          UM, AND IN SOME CASES, SOME CITIES, DRIVERS ARE TAKING THIS INTO THEIR OWN HANDS AND JUST ASSUMING, UM, THAT THEIR, THEIR MATERIAL IS GOING TO BE TOO CONTAMINATED TO BE TAKEN AT THE MURPH AND GOING STRAIGHT TO A LANDFILL WITHOUT EVER ACTUALLY TRYING TO RECYCLE THE MATERIALS. 
          SO THERE ARE CONSEQUENCES FOR THIS. 
          AND SO ONE OF THE BIG WAYS TO IMPROVE A A PROGRAM IS IMPROVING THE REJECTION NUMBERS AND, AND JUST BY REDUCING, UH, THE REJECTIONS BY 50%, WHICH IS SOMETHING THAT'S ENTIRELY FEASIBLE BY CLEANING A STREAM, UH, THE POTENTIAL IS UPWARDS OF A HUNDRED THOUSAND DOLLARS IN SAVINGS JUST IN TRUCK OPERATION COSTS. 
          IT COSTS 360, 330 $6 ROUGHLY, UH, USING NATIONAL AVERAGES BASED ON WHAT WE UNDERSTAND THROUGHOUT CITIES ACROSS THE COUNTRY TO OPERATE A WASTE VEHICLE THAT THAT TAKES INTO ACCOUNT THINGS LIKE DRIVER WAGES, FUEL WEAR, AND TEAR ON VEHICLES, UH, THE AMOUNT OF TIME YOU'RE SPENDING ON THE ROAD BY GEOGRAPHIC DENSITY. 
          UM, SO THERE'S A, THAT'S JUST A VERY SIMPLE WAY IN WHICH REDUCTION FROM A MATERIAL REC, OR EXCUSE ME, FROM A CONTAMINATION STANDPOINT, CAN BE BENEFICIAL. 
          THAT'S NOT EVEN TAKING INTO ACCOUNT ALL OF THE ENVIRONMENTAL BENEFITS AS WELL AS WHAT THAT WOULD DO TO A CITY'S, UM, MATERIAL COST. 
          THE CITY HAS THE ABILITY, OBVIOUSLY, THAT THE COUNCIL MEMBERS UNDERSTAND THIS, BUT AGAIN, FOR RESIDENTS, THE CITY HAS THE ABILITY TO THEN SELL THESE MATERIALS TO, UH, THIRD PARTY BUYERS WHO CAN THEN EITHER REUSE THESE AND PUT THESE BACK INTO THE UH, ECONOMY THROUGH CIRCULAR ECONOMY, UH, THINGS LIKE THAT. 
          UM, AND SO THIS, HAVING A CLEANER STREAM BE MAKES YOUR MATERIALS MORE MARKETABLE, A HIGHER DEMAND, YOU DICTATE A HIGHER COST, UH, FOR THOSE MATERIALS. 
          UH, AND OF COURSE, UM, THAT IS A BENEFIT TO NOT JUST THE CITY, BUT ALL OF ITS RESIDENTS AS WELL. 
          AND SO THAT'S WHAT WE'RE LOOKING TO ADDRESS WITH, WITH THIS TOOL. 
          UM, AND SO WITH THAT, I'LL, I'LL KIND OF EXPLAIN WHAT WE, WHAT WE USED, UM, AND, AND HOW WE ARE HOPING TO KIND OF FURTHER, UH, ENHANCE THIS AS WELL. 
          UH, AND AGAIN, FOR THOSE WHO ARE UNFAMILIAR WITH WHAT THE RESIDENCY, UH, WAS EXACTLY FROM A A, A PROJECT SCOPE OF WORK, IT WAS A 16 WEEK, UH, PERIOD, PERIOD OF TIME. 
          UH, IT STARTED IN EARLY JUNE. 
          WE ENDED IT NOT LONG AGO, THE END OF SEPTEMBER. 
          [01:00:01]
AND FOR OUR PARTICULAR USE, WE WERE IN EIGHT ORGANIC COLLECTION VEHICLES. 
          AND, UH, WE INSTALLED WHAT WE REFERRED TO AS A HOPPER CAMERA AND, UH, RUBICON VISION, AND I'LL, I'LL EXPLAIN WHAT THAT IS HERE IN A SECOND. 
          UH, WE OPERATED FOUR DAYS A WEEK BASED ON, UH, THE CITY'S EXISTING ORGANIC COLLECTION ROUTES. 
          UH, AND THEY SERVICE, UH, AS YOU ARE, ARE PROBABLY VERY FAMILIAR WITH WELL OVER 350,000 RESIDENTIAL CUSTOMER LOCATIONS, WHICH IS A VERY, VERY SUBSTANTIAL NUMBER, UM, FOR A CITY, WHICH, AS YOU CAN UNDERSTAND, THIS HAS A COMPOUNDING EFFECT AS YOU START TO SEE AND DRIVE IMPROVEMENTS IN AN OPERATION. 
          SO, AS FAR AS THE TECHNOLOGY IS CONCERNED, RUBICON VISION, UM, IS WHAT WE REFER TO AS AN EDGE COMPUTING DEVICE. 
          AND FOR THOSE WHO ARE, ARE, OR NOT FAMILIAR WITH WHAT EDGE COMPUTING IS, THE BEST WAY TO DESCRIBE IT IS, IT IS THE SAME CONCEPT THAT IS EMPLOYED IN AUTONOMOUS VEHICLES. 
          WE ALL UNDERSTAND AT THIS POINT WHAT CLOUD COMPUTING IS. 
          YOU'RE DOING SOMETHING ON A DEVICE. 
          THAT INFORMATION THEN GETS SENT TO AN OFF-PREMISE LOCATION. 
          A ALGORITHM OR A, OR A DECISION IS MADE OFF PREMISE. 
          IT IS THEN SENT BACK TO THAT DEVICE WITH THE, UH, DEFACTO ANSWER, IF YOU WILL. 
          EDGE COMPUTING TAKES THAT AND SPEEDS UP THE WHOLE PROCESS. 
          'CAUSE IF YOU CAN IMAGINE, UH, AN AUTONOMOUS VEHICLE, RIGHT? WE'RE LOOKING AT THE CAR IN FRONT OF US, SPEED LIMIT, UH, ROAD SIGNS, LINES ON THE ROAD, THE CARS BEHIND US, THERE'S A LOT OF INFORMATION TO TAKE IN, AND YOU HAVE TO MAKE A DECISION VERY QUICKLY ON IN THAT INSTANCE, JUST LIKE A, AS A HUMAN BRAIN WOULD. 
          AND SO THEY CALL THAT COMPUTING ON THE EDGE. 
          AND SO THAT'S THE SAME CONCEPT THAT WE'RE DEPLOYING HERE. 
          WE'RE USING EDGE COMPUTING TO LOOK FOR SOMETHING VERY SPECIFIC IN REAL TIME. 
          SO WE'RE CONSTANTLY LOOKING INSIDE THE HOPPER. 
          THE HOPPER IS THE PART WHERE THE CONTAINER GETS TIPPED UP AND ALL OF THE CONTENT GETS JUMPED, JUMPED INTO THE TOP OF THE VEHICLE, UH, AND IT'S LOOKING STRAIGHT DOWN INTO THAT POINT. 
          AND SO THIS CAMERA IS RUNNING FROM THE MOMENT THE VEHICLE TURNS ON TO THE MOMENT THAT THE VEHICLE TURNS OFF. 
          THAT SAID, WE'RE ONLY CAPTURING THE IMAGES THAT ARE OF RELEVANCE TO US. 
          AND AGAIN, IT'S NOT POINTING OUT INTO THE COMMUNITY, WE'RE NOT LOOKING OUT INTO THE STREETS, UH, OR THE RESIDENCES OR ANYTHING OF THAT NATURE. 
          WE'RE ONLY CONCERNED WITH WHAT'S COMING INTO THE, THE VEHICLE'S HOPPER. 
          AND SO, AGAIN, USING EDGE COMPUTING, WE'RE LOOKING AT TENS OF THOUSANDS OF IMAGES AS THEY COME IN. 
          AND WHEN WE SEE SOMETHING THAT IS IMPORTANT, SAY, UM, FOR THE, UH, PURPOSES OF THIS, UH, RESIDENCY CHALLENGE, WE WANTED TO UNDERSTAND WHEN PLASTIC BAGS WERE IN THE ORGANIC STREAM, WHEN GLASS BOTTLES, PLASTIC BOTTLES, WE SAW A LOT OF STYROFOAM. 
          WE SAW A LOT OF CARDBOARD WHEN THESE THINGS CAME THROUGH, WE SNA SNAPPED AN IMAGE, TOOK THE GEOLOCATION OF IT, AND AS YOU CAN SEE HERE, IT'S BEING REPORTED BACK TO WHAT WE CALL A PORTAL AND STARTED TO GENERATE SOME INSIGHTS, CREATING HEAT MAPS IN TERMS OF WHERE THESE INSTANCES ARE TAKING PLACE. 
          UH, AND I'LL GET TO WHY AND HOW THAT CAN BE USEFUL, UH, AS WE LOOK TO DRIVE IMPROVEMENTS IN THE COMMUNITY. 
          AND SO, AGAIN, JUST A QUICK RECAP. 
          THIS WAS A LOT OF WORK FOR OUR TEAM. 
          IT WAS SOMETHING THAT, UH, WE'VE ACTUALLY BEEN LOOKING TO DO, UH, FOR QUITE SOME TIME. 
          BUT IT TOOK THE RIGHT PARTNER, UH, SOMEONE WILLING TO WORK WITH US, ALLOW FOR THE UPS AND DOWNS THAT COME WITH DEVELOPING SOMETHING THAT'S, UH, NO ONE ELSE HAS OR HAS TRIED TO DO AT THIS POINT. 
          AND SO IT, IT ALL STARTED WITH, UM, QUITE SIMPLY GETTING THE RIGHT HARDWARE IN PLACE. 
          WE, WE, WE FOUND OUT EARLY ON THERE WERE SOME TRIALS AND TRIBULATIONS WITH THE INITIAL HARDWARE DEVICES THAT WERE IN THE, THE VEHICLE. 
          UM, FROM A VIBRATION STANDPOINT, UH, THOSE VEHICLES TAKE A LOT OF BEATING. 
          AND, AND SO WE, WE HAD SOME MALFUNCTIONS IN TERMS OF REPORTING EARLY ON, AND, BUT WE, WE SLOWLY BUT SURELY STARTED TO ADDRESS THAT GOT TO THE POINT WHERE THE HARDWARE WAS RELIABLE, AND THEN WE COULD START REPORTING IMAGES. 
          AND THE IMAGES JUST FLOWED IN BY THE THOUSANDS. 
          THEY WEREN'T NECESSARILY RECOGNIZING ANYTHING YET. 
          UH, THE WAY ARTIFICIAL INTELLIGENCE MODELS TYPICALLY WORK IS AROUND THE 10,000 MARK. 
          IT CAN START TO IDENTIFY SOMETHING, UH, AND THEN AS YOU GO UP BY FACTORS OF 10, IT BECOMES MORE AND MORE AND MORE ACCURATE. 
          AND SO ABOUT THE 10,000 PICTURE MARK, WE WERE STARTING TO BE MORE CONFIDENT IN THAT WHEN IT SAYS IT SAW SOMETHING, IT WAS ACTUALLY SEEING WHAT IT SAID IT WAS. 
          UM, AND MORE AND MORE CAME IN AND IT BECOME, IT BECAME MORE AND MORE, UH, REPRESENTATIVE OF WHAT WAS ACTUALLY HAPPENING. 
          AND SO WE CALLED THAT THE EN ENHANCED ALGORITHM, THE POINT WHEN 10,000 IMAGES STOPPED COMING, AND WE ONLY STARTED TO GET 10, 20, 30, 40, UH, ON A GIVEN DAY OR A GIVEN ROUTE. 
          UM, AND, AND BY THE END OF IT, WE WERE, WE ACTUALLY HIT ALL OF THESE MILESTONES IN TERMS OF, UH, THE DEVELOPMENT PROCESS. 
          UH, WE WERE SELF, 
          [01:05:01]
UH, SELF-ADMITTEDLY REALLY PLEASED WITH THIS. 
          WE FELT LIKE IT WAS AN AGGRESSIVE TIMELINE, BUT AGAIN, A LOT OF THAT GOES TO THE FLEXIBILITY THAT THE CITY AND THEIR SOLID WASTE TEAM, UH, GAVE TO US, ALLOWING US TO COME IN, UH, AND WORK, UH, IN THOSE TRUCKS. 
          AGAIN, THE, THE HARDWARE, UH, PIECES EARLY ON WERE A BIG DEAL. 
          WE WANTED TO MAKE SURE WE HAD ACCESS TO THOSE, UH, WHEN NEEDED. 
          UH, SO IT WAS A, A, A BIG HELP TO HAVE A CITY WHO WAS WILLING TO WORK WITH US, UH, AND PROVIDE FEEDBACK AND LET US KNOW WHEN SOMETHING WASN'T WORKING, UH, ET CETERA, ET CETERA. 
          SO, UH, THIS IS KIND OF THE SCHEDULE THAT WE HELD OURSELVES TO THE CITY, HELD OURSELVES TO. 
          UH, AND IN THE END, WE WERE ABLE TO GET THROUGH ALL OF THESE, UM, AND, AND, UH, WORK TOWARDS OUR, WHAT WE CALL THE MINIMUM VIABLE PRODUCT. 
          SO THE M V P. 
          AND YOU CAN SEE, UH, WE STARTED, UH, WITH, YOU KNOW, REASONABLE GOALS, RIGHT? WE UNDERSTAND THAT THERE IS A LITANY OF CONTAMINANTS THAT ENTER A, A STREAM, PARTICULARLY AN ORGANIC STREAM, UH, BUT TO FOCUS AND MAKE SURE WE WERE CAPTURING THINGS WITH A HIGH DEGREE OF ACCURACY, BECAUSE AS I GET TO HERE IN A SECOND, UH, ACCURACY IS GOING TO BE VITAL AS THIS MOVES FORWARD FROM A PRODUCT DEVELOPMENT AND A CITY USE STANDPOINT, WE WANTED TO FOCUS ON SOME VERY SPECIFIC CONTAMINANTS. 
          UH, AND THOSE WERE PLASTIC BAGS, PLASTIC BOTTLES, AND GLASS BOTTLES. 
          UM, THE SECOND THING WE WANTED TO MAKE SURE WAS THAT THE IMAGES AND THE DATA WERE RELIABLY, RELIABLY REPORTING, UH, TO THE, TO THE PORTAL. 
          AND AGAIN, THAT WAS SOMETHING THAT WAS MORE OF A PROBLEM EARLY ON THAN WE HAD ANTICIPATED. 
          AND AGAIN, THAT WAS NOT ANYTHING DUE TO A, UM, SOFTWARE OR A, A DATA TRANSMISSION STANDPOINT, BUT MORE DUE TO A HARDWARE, UM, AND AN UNDERSTANDING OF JUST HOW MUCH BEATING, UH, THOSE HOPPERS ACTUALLY TAKE ON A, A DAILY BASIS. 
          AND THE LAST ONE THAT IS LEFT UNCHECKED AS WE CONTINUE TO WORK TO GETTING TO THIS POINT, IS ONE OF THE MOST VITAL, UH, I CALL IT, WE MUST CRAWL BEFORE WE WALK, UM, AND WALK BEFORE WE RUN. 
          THE ULTIMATE GOAL OF ANY TOOL LIKE THIS IS TO HAVE THE LEVEL OF ACCURACY TO UNDERSTAND EXACTLY WHAT ADDRESS THAT CONTAMINATION ENTERED. 
          BUT WHEN WE'RE TALKING ABOUT ASSIGNING ESSENTIALLY A, A FAILURE, A RESIDENTIAL FAILURE TO A PARTICULAR ADDRESS, THAT DEGREE OF ACCURACY MUST BE VERY PRECISE. 
          SO THE FIRST STEP BEFORE WE'RE ASSIGNING ANY LEVEL OF RESIDENTIAL ACCOUNTABILITY TO IT, IS SIMPLY IDENTIFYING IT ON WHAT WE CALL THE ROUTE LEVEL. 
          SO WE CAN UNDERSTAND HOW MUCH CONTAMINATION DO WE SEE ON A RECURRING BASIS ON THIS GIVEN ROUTE THAT'S ZEROING IN THE LOCATION TO A TIGHTER WINDOW THAN JUST PUTTING IT ON A GEOGRAPHICAL MAP. 
          WE UNDERSTAND WHAT NEIGHBORHOODS PERHAPS, UH, WHAT PARTICULAR ROUTES, UM, ARE SEEING CHI SPIKES GIVEN TIMES OF THE YEAR, SUPER BOWL, UH, MARCH MADNESS, THESE TIMES WHEN PEOPLE ARE HOME HOLIDAYS, WHEN ARE WE STARTING TO SEE, UH, THESE INCREASES? AND THE FIRST IS, AND SO THE FIRST STEP IS TO UNDERSTAND AT A ROUTE LEVEL, WHAT DOES THAT LOOK LIKE FROM A DATA ANALYSIS AND REPORTS AND REPORTING STANDPOINT, THE TELEMATICS, THE GS AND PSS AND ALL OF THIS, UH, MUST START TO ZERO IN, AND WE MUST BECOME MORE CONFIDENT IN, IN, IN THAT BEFORE WE CAN START ASSIGNING ANY KIND OF, UH, ADDRESS TO IT FROM A CONTAMINATION COLLECTION STANDPOINT. 
          UH, AND SO THESE WERE THE MVPS WHERE WE OBVIOUSLY WERE ABLE TO, TO COMPLETE THE FIRST TWO IN 16 WEEKS. 
          UH, THE LAST ONE IS SOMETHING WE CONTINUE TO WORK ON AND HOPE TO HAVE THE ABILITY TO CONTINUE TO WORK ON, UH, WITH THE CITY IN THE FUTURE AS WELL. 
          UH, WE THINK THIS IS THE, THE ONE OF THE NEXT STEPS FROM A, UM, A, A SOLID WASTE TECHNOLOGY, UM, UH, FOOTPRINT. 
          AND SO, JUST, JUST TO HIGHLIGHT SOME RESULTS HERE, AGAIN, UH, THE FIRST, YOU KNOW, PROBABLY, UH, PROBABLY 13 WEEKS OF THE, OF THE, UH, RESIDENCY PROGRAM WERE SPENT ZEROING IN, UH, THE HARDWARE, ZEROING IN THE ALGORITHMS, GETTING ENOUGH IMAGES INTO OUR SYSTEM BEFORE WE COULD START TO RELIABLY UNDERSTAND, UH, WHAT WAS TAKING PLACE. 
          AND SO THAT LEFT US WITH EXACTLY ABOUT ONE MONTH OF COLLECTION BEING TAKEN PLACE WHERE THE MODEL IS, WHAT WE CALL IT, THE MODEL WAS RUNNING THAT CREATED OVER 252 INSTANCES OF CONTAMINATION. 
          UM, WHEN YOU LOOK AT IT ON A ROUTE LEVEL, WE'RE TALKING BETWEEN, YOU KNOW, 38 AND 50% OF ROUTES EVERY SINGLE DAY CAME INTO CONTAMINATION. 
          UM, WHEN WE'RE LOOKING AT IT ACROSS AN ENTIRE OPERATION, BASED ON, YOU KNOW, THE NUMBER OF ROUTES THE CITY RUNS, UH, FROM A COLLECTION STANDPOINT, THAT'S OVER 800 ROUTES EVERY SINGLE YEAR THAT HAVE THE POTENTIAL TO GET REJECTED AT A MURF. 
          UH, WE'RE LOOKING AT TIPPING FEES THAT ARE ASSOCIATED WITH REJECTED LOADS. 
          I KNOW THAT THE CITY'S ACTUAL TIPPING FEE IS ACTUALLY A LITTLE BIT LOWER THAN THIS NUMBER. 
          UH, THIS IS BASED ON OUR RESEARCH. 
          UM, I THINK POST POSTMORTEM, WE UNDERSTOOD THAT YOUR TIPPING FEE WAS A LITTLE 
          [01:10:01]
BIT LOWER THAN THIS. 
          UM, THAT SAID, THERE'S, THERE'S TREMENDOUS, UM, UH, R O I JUST, AGAIN, FROM TIPPING FEES. 
          WE'RE NOT EVEN GETTING INTO, UH, THE, THE VALUE OF MATERIAL, UH, THE CONTRACT CITY HAS WITH MURPHS OR ANY BUYERS FOR MATERIAL THINGS OF THAT NATURE. 
          AND SO YOU CAN UNDERSTAND AGAIN, UH, WITH THE CITY, THE SIZE OF SAN ANTONIO, THE POPULATION, UH, SINGLE FAMILY HOUSEHOLDS, THINGS OF THAT NATURE. 
          THESE NUMBERS REALLY START TO COMPOUND IF THEY'RE NOT ADDRESSED. 
          AND SO WHAT THIS IS DOING IS IT'S CREATING A TOOL. 
          IT'S CREATING DATA, IT'S CREATING TARGETED DATA. 
          IT'S CREATING THE ABILITY FOR THE CITY TO HELP EDUCATE RESIDENTS, UH, ON A MORE PRECISE BASIS, RIGHT? UH, WE UNDERSTAND, AGAIN, UM, THAT WHEN YOU'RE TRYING TO ADDRESS 350,000 LOCATIONS, A MILLION PLUS CITIZENS, UH, THAT'S REALLY DIFFICULT. 
          BUT IF WE CAN UNDERSTAND THESE ARE SOME HOT SPOTS THAT WE'VE NOTICED, UH, TREND OVER THE LAST THREE MONTHS, WE SHOULD REALLY WORK TO, UH, REACH OUT IN THESE COMMUNITIES, HELP EDUCATE, CREATE, UM, CREATE SITUATIONS THAT, UH, PUT OUR CITIZENS IN A PLACE TO SUCCEED. 
          UH, THIS, THIS IS HOPEFULLY GOING TO CREATE A TOOL THAT ALLOWS THE CITY TO DO THAT. 
          UH, THE SECOND IS ONE THAT WE ACTUALLY DIDN'T EXPECT COMING INTO THIS. 
          AND, AND THIS IS A, A TRIBUTE, UH, TO NICK AND THE TEAM AT THE, UH, UH, SOLID WASTE TEAM, REALLY KIND OF SPEAKING ABOUT HOW IMPORTANT SAFETY IS, UH, FROM A DRIVER'S STANDPOINT, WE DIDN'T UNDERSTAND THAT DRIVERS WERE ACTUALLY TASKED TO A DEGREE WITH TRYING TO LOOK OUT FOR CONTAMINATION ON THEIR DAILY ROUTES. 
          THEY CAN ACTUALLY SEE VIA A, AN EXISTING CAMERA IN THEIR CAB WHAT'S GOING INTO THEIR HOPPER EVERY TIME THEY TIP IT. 
          AND SO IF THEY'RE CONSTANTLY DRIVING, STOPPING, TILTING, LOOKING AT THIS MONITOR, UH, FOR CONTAMINATION, JOTTING NOTES DOWN, IF AND ARE THERE ARE CONTAMINATION, WE'RE REALLY ASKING THESE GUYS TO DO QUITE A BIT MORE, UH, THAN THEIR SIMPLE TASK OF, UH, DRIVING THIS VERY, VERY EXPENSIVE AND, AND BIG AND POWERFUL PIECE OF MACHINERY ON OUR PUBLIC ROADS. 
          AND SO, IF WE CAN TAKE SOME, UH, DRIVER IN INVOLVEMENT OUT OF THE OPERATION AND PUT IT INTO A MACHINE, AND ALLOW THESE GUYS TO KEEP THEIR EYES ON THE ROAD, STAY AWARE OF WHAT'S GOING AROUND THEM, UH, IN THEIR NEIGHBORHOODS, IN THE COMMUNITIES AROUND THEM, UH, IT'S NOT ONLY CREATING A SAFER SITUATION FOR THEMSELVES, OBVIOUSLY, UH, BUT FOR THOSE IN THOSE COMMUNITIES, EVERYONE ELSE ON THE ROAD, CHILDREN PLAYING IN THOSE NEIGHBORHOODS. 
          UH, AND SO THIS WAS ONE THAT WE ACTUALLY DIDN'T EXPECT. 
          UH, BUT AFTER SPENDING SOME TIME EMBEDDING, UH, AS BRIAN MENTIONED, UH, AT THE ONSET OF THIS MEETING, EMBEDDING, UH, WITH THE TEAM, UH, IS ONE THAT WE REALLY FEEL LIKE THERE, THERE IS GOING TO BE, UM, A LOT TO BE SAID FOR THIS, UH, WHEN IT'S ALL SAID AND DONE, HELPING AND ALLOWING THESE DRIVERS TO NOT HAVE TO FOCUS ON MORE, UH, THAN, THAN WHAT THEY'RE ACTUALLY HIRED TO DO. 
          AND THAT'S, THAT'S DRIVE THESE VEHICLES SAFELY, UH, AND PICK UP ALL OF THE CONTAINERS THAT RESIDENTS SET OUT TO THE, TO THE CURB. 
          AND THEN OBVIOUSLY, UH, SUSTAINABILITY, RIGHT? YOU, YOU HEARD MICHAEL SPEAK ABOUT, UM, OUR MISSION AS A COMPANY. 
          UM, YOU KNOW, WE DON'T, WE DON'T HARP ON IT, BUT AGAIN, WE, WE ARE A CERTIFIED BENEFIT CORPORATION. 
          WE DO A LOT INTERNALLY, UM, FROM A SUSTAINABILITY STANDPOINT. 
          WE UNDERSTAND, UH, THAT NICK AND HIS TEAM IS FOCUSED ON RECYCLING, FOCUSED ON CONTAMINATION, UM, AND THEY SHOULD BE ALONG WITH EVERY OTHER CITY OUT THERE AS WE LOOK TO SAVE, NOT JUST, UH, TAX DOLLARS, BUT MAKE THE, THE, THE, THE ENVIRONMENTS IN WHICH WE LIVE IN SAFER AND CLEANER, UH, AND, AND BETTER FOR EVERYONE TO ENJOY ON A DAILY BASIS. 
          AND SO, REALLY LOOKING TO FIND A CREATIVE SOLUTION, UM, FOR A PROBLEM THAT DOESN'T PLAGUE ONE SINGLE CITY, BUT EVERY CITY, UM, IN OUR COUNTRY, UM, IS SOMETHING THAT WE'RE PASSIONATE ABOUT. 
          AND AGAIN, IT'S SOMETHING WE'VE LONG WANTED TO DO. 
          IT IS JUST TAKEN THE RIGHT OPPORTUNITY AND THE RIGHT PARTNER TO GIVE US A PLATFORM TO START THAT PROCESS. 
          AND WE REALLY FEEL LIKE WE'VE FOUND IT, UH, WITH THE CITY OF SAN ANTONIO. 
          UH, AND IN LARGE PART DUE TO, UM, THE RESIDENCY PROGRAM. 
          AND THAT'S ACTUALLY SOMETHING I REALLY WANNA SPEAK ABOUT. 
          UH, AGAIN, BEING A, A COMPANY, UH, AND PARTICULARLY A TEAM, MYSELF, MICHAEL, AND OUR TEAM HERE, UH, THAT SOLELY FOCUSES ON WORKING WITH MUNICIPALITIES. 
          THIS IS SOMETHING THAT, UM, YOU KNOW, WE WOULD LOVE TO SEE ADOPTED BY CITIES AROUND THE COUNTRY. 
          WE THINK THIS IS A BEST IN CLASS, UH, PLATFORM FOR, FOR, UM, CITIES DEVELOPERS, TECHNOLOGY PROVIDERS, ANYONE LOOKING TO SOLVE A A PROBLEM PLUGGING A COMMUNITY AND FIND A CREATIVE SOLUTION. 
          THIS IS IT. 
          WE PILOT WITH CITIES, UH, COUNTLESSLY. 
          UH, WE, WE HAVE, AS TO MICHAEL'S POINT, WORKED WITH OVER 55 CITIES ACROSS THE COUNTRY. 
          [01:15:01]
ALL I WOULD SAY UPWARDS OF 90% OF THOSE WE HAVE DONE A PILOT WITH AT SOME POINT. 
          UM, AND WE HAVE NOT PILOTED WITH A CITY THAT WAS MORE WILLING TO WORK WITH US AND BEAR WITH US AND ENGAGE WITH US, UH, THAN THE TEAM IN, IN SAN ANTONIO. 
          AND I THINK A LARGE PART OF THAT IS DUE TO THIS PROGRAM, THE RESIDENCY PROGRAM, UH, IT WAS VERY CLEAR AND UNDERSTANDING COMING INTO IT, UM, WHAT WE'RE TRYING TO DO, UH, THE CITY'S RESPONSIBILITIES AS A PARTNER IN THIS, IN THIS PROGRAM, WHAT OUR, WHAT OUR ROLE WOULD BE IN THIS PROGRAM. 
          AND FROM A PUBLIC, PRIVATE, PRIVATE PARTNERSHIP STANDPOINT, THERE IS NOT A BETTER PLATFORM THAT WE HAVE EXPERIENCED AS A COMPANY HERE AT RUBICON. 
          UM, IF ANYTHING WE CAN DO TO HELP OTHER CITIES ADOPT SOMETHING LIKE THIS, UM, I THINK WOULD ONLY MAKE THOSE COMMUNITIES, UH, A BETTER PLACE AS WELL. 
          SO, UH, FROM THAT STANDPOINT, AGAIN, WE, WE REALLY WANTED TO JUST, UM, YOU KNOW, GIVE, THE CITY AND THE RESIDENCY PROGRAM IN PARTICULAR ARE A ROUND OF APPLAUSE, UH, BECAUSE IT, IT, IT'S SOMETHING THAT WE REALLY ENJOYED. 
          I KNOW, AGAIN, THIS IS SOMETHING THAT ENGAGED FROM THE TOP DOWN FROM OUR COMPANY, FROM THE C E O ALL THE WAY DOWN. 
          UH, IT REALLY ENGAGED OUR ENTIRE COMPANY, OUR PRODUCT TEAM, AND OUR R AND D TEAM HASN'T BEEN AS EXCITED TO WORK ON SOMETHING IN A LONG TIME AS IT WAS TO WORK ON THIS PARTICULAR PROJECT. 
          UM, AND AGAIN, I THINK THAT'S BECAUSE YOU GUYS GAVE US AN OPPORTUNITY TO DO SOMETHING THAT NOT MANY OR IF ANY OTHER CITIES WOULD BE WILLING TO DO. 
          AND THAT'S IN A LARGE PART, AGAIN, TO THE PLATFORM, UH, THAT, THAT THE CTECH SA AND THE RESIDENCY PROGRAM, UH, PUT IN PLACE. 
          AND THEN LASTLY, UM, NICK AND, UH, TIM AND EVERYONE ON THE SOLID WASTE TEAM, YOU GUYS HAVE BEEN AND CONTINUE TO BE, UM, AN ABSOLUTE CLASS ACT. 
          WE ENJOY EVERY SINGLE CALL WE HAVE WITH YOU ALL, UM, AND KNOW, UH, IT IT'S SOMETHING THAT WE, WE VERY MUCH HOPE TO BE ABLE TO CONTINUE TO DO, UH, FROM A DEVELOPMENT STANDPOINT. 
          AND, UM, THAT, THAT, THAT KIND OF SUMS IT UP. 
          I, WE, WE'VE HAD A, UM, A REALLY, A, A PLEASURE HAS BEEN THE WAY TO DESCRIBE IT FROM OUR, FROM OUR SIDE. 
          SO, UM, I'LL OPEN IT UP TO QUESTIONS. 
          I'M, I'M SURE THERE ARE SOME. 
          AND, UH, OTHER THAN THAT, THANK YOU ALL FOR GIVING US THE OPPORTUNITY TO PRESENT TO YOU ALL TODAY. 
          THANK YOU VERY MUCH. 
          UM, AND WE'LL START IN, UH, REVERSE ORDER FROM THE LAST TIME. 
          COUNCILMAN COURAGE. 
          THANK YOU. 
          YOU KNOW, UH, I HAD A CONVERSATION NOT TOO LONG AGO. 
          I THINK ALL OF US HAVE, HAVE HAD EXPOSURE TO, UH, SOLID WASTE MANAGEMENT DEPARTMENT ABOUT SOME OF THE CHALLENGES WE FACE, UH, ESPECIALLY WITH RECYCLING AND EVERYTHING. 
          AND, UH, I'M, I'M REALLY IMPRESSED WITH, UH, THE DEVELOPMENT, UH, OF THIS PRODUCT. 
          UM, I KNOW THAT, UH, THEY TARGETED, UH, THREE PARTICULAR ITEMS HERE. 
          UH, AND I'M JUST WONDERING WHAT KIND OF DIVERSITY THAT SYSTEM WOULD HAVE TO TARGET OTHER CONTAMINANTS BESIDES THE THREE WE MENTIONED. 
          I MEAN, GLASS ISN'T REALLY A, A CONTAMINANT. 
          WE WANNA RECYCLE GLASS. 
          MIXED PAPER ISN'T REALLY A CONTAMINANT, DEPENDING ON CERTAIN TYPES. 
          I THINK, UM, DEFINITELY PLASTIC IS CER AND, AND SOME KINDS OF PLASTICS WE RECYCLE, AND SOME WE DON'T. 
          SO IT'LL BE INTERESTING TO FIND OUT INTO WHAT, UH, WHAT LEVEL, UH, OF DETAIL THIS SYSTEM CAN DEVELOP TO REALLY HELP US IDENTIFY PROBLEMS AND CONTAMINATING THE LOADS WE'RE PUTTING INTO THE TRUCKS. 
          BUT I THINK ALSO THE CONCEPT THAT YOU MENTIONED AT THE END ABOUT RELIEVING OUR DRIVERS OF JUST ONE ADDITIONAL TASK THEY NEED TO ACCOMPLISH AS THEY'RE DOING THEIR DAILY JOBS IS A, IS ANOTHER IMPORTANT BYPRODUCT, I THINK, OF, UH, YOU KNOW, WHAT YOU WERE DEVELOPING THERE. 
          SO I THINK IT JUST GOES TO SHOW HOW GOOD THE CIVIC TECH'S RESIDENCY PROGRAM, UH, HAS BEEN AS A BENEFIT TO THE CITY AND TO THE COMPANIES DEVELOPING THESE PROCESSES. 
          AND, UH, OBVIOUSLY ANYTHING WE CAN DO TO HELP IMPROVE PRODUCTIVITY OF THE CITY, UH, OR THE COMMUNICATIONS THE CITY HAS WITH ITS CITIZENS, UH, ARE WELL WORTHWHILE. 
          SO, YOU KNOW, I WANNA JUST SAY CONGRATULATIONS TO RUBICON. 
          THIS LOOKS LIKE A GREAT PRODUCT, JUST LIKE RED SQUARE LOOKED LIKE THEY WERE DEVELOPING A GREAT PRODUCT. 
          I'D LIKE TO SEE THE FINAL PRODUCTS COME OUT SOMEDAY SO THAT WE CAN ACTUALLY SEE THEM DEMONSTRATED A LITTLE MORE IN ACTION WITH, UH, THE COMMUNITY WITH SOLID WASTE MANAGEMENT. 
          UH, HOPEFULLY THOSE DAYS ARE COMING, BUT GOOD JOBS. 
          THANK YOU. 
          THANK YOU. 
          COUNCIL MEMBER. 
          YES. 
          GREAT. 
          THANK YOU. 
          UH, COUNCILMAN TREVINO. 
          YEAH, I MEAN, I, I HAVE TO AGREE WITH ALL OF THAT, UH, GREAT PRESENTATION. 
          UM, 
          [01:20:01]
YOU CAN'T HELP BUT THINK THAT, THAT, THAT THIS THING HAS, UH, HAS, UH, AN OPPORTUNITY TO MAYBE, UH, ATTACH OTHER, OTHER POTENTIAL APPLICATIONS, UH, THAT OUR CITY SERVICES PROVIDE. 
          SO I, I DO WANT TO TALK TO YOU A LITTLE BIT MORE, A LITTLE BIT MORE ABOUT THAT. 
          'CAUSE I THINK THE WAY YOU DESCRIBED IT, UH, THERE, THERE'S OPPORTUNITIES FOR, FOR US TO USE THIS TO MONITOR OTHER THINGS THAT THE CITY DOES THAT HELPS TO STREAMLINE AND, UH, IMPROVE, UH, WHAT MANY PEOPLE CALL RED TAPE OR A LONG BUREAUCRATIC PROCESS. 
          I MEAN, SOME SIMPLE THINGS LIKE, UH, YOU KNOW, OVERSIGHT, UH, QUICK CHECK MARKS IN, IN, UH, IN SOME OF OUR INFRASTRUCTURE PROJECTS, I THINK WOULD BE QUITE AMAZING. 
          SO I'D, I'D LOVE TO SEE HOW THIS APPLICATION COMMITTEE GO INTO SOME OTHER THINGS, OTHERWISE. 
          GREAT. 
          THANKS, CHAIR. 
          THANK YOU. 
          COUNCILMAN ANDREW SULLIVAN. 
          UM, THANK YOU CHAIR. 
          AND I, I JUST WANNA SAY THANK YOU. 
          WE HAD A CONVERSATION EARLIER ABOUT HOW TO DO MORE RECYCLING AND, AND HELP OUR RESIDENTS, ESPECIALLY NOW THAT THEY HAVE THE THREE DIFFERENT, UH, TRASH CANS THAT THEY, THEY USE, THEY HAVE THE BLUE RECYCLE, THE ORGANICS, AND THE, UH, WASTE. 
          AND SO THE QUESTION THAT I HAVE FOR YOU IS, I, I HEARD WE USE 'EM ON THE ACTUAL WASTE TRUCKS, BUT WE ALSO HAVE INSPECTORS. 
          UM, WOULD THIS BE AN ITEM THAT THE INSPECTOR USE PRIOR TO THE WASTE TRUCK ACTUALLY GOING OUT, UM, TO PICK UP THE RECYCLE POOL? OR HOW DOES THAT WORK? YEAH, THAT'S A, THAT'S A REALLY GOOD QUESTION. 
          SO THIS PARTICULAR APPLICATION OF IT IS SOLELY FOR A COLLECTION TRUCK. 
          AND THE REASON BEING IS THAT THE CAMERA IS ACTUALLY IN THE HOPPER VERSUS, YOU KNOW, LOOKING OUT INTO THE STREET OR SOMETHING LIKE THAT. 
          UM, AND SO THAT FROM A CONTAMINATION STANDPOINT, RIGHT, WE NEED TO SEE EVERYTHING THAT GETS TIPPED OUT OF THAT CONTAINER VERSUS MAYBE WHAT'S SITTING ON TOP OF IT. 
          AND SO, FROM A CONTAMINATION STANDPOINT, YES, IT WOULD NEED TO BE IN A COLLECTION. 
          NOW, IF WE'RE TALKING ABOUT UNDERSTANDING, UM, IS THERE EXTRA BAGGAGE SET OUT ON THE CURB, OR IS THAT BIN BEING OVERSTUFFED? UM, AND YOU KNOW, IT'S, YOU KNOW, THEY CRAMMED TOO MUCH IN THE CONTAINER AND THE BINS OVER STUFF. 
          UM, OR IS THERE A POTHOLE IN THE STREET OR SOMETHING LIKE THAT? THAT'S SOMETHING THAT CAN BE ON ANY VEHICLE LOOKING OUT INTO, UH, BASICALLY OUT THROUGH THE DASH, IF THAT MAKES SENSE. 
          I MEAN, SO THERE IS SOME APPLICATION FROM A CITY STANDPOINT, UH, IN THAT MANNER AS WELL. 
          UM, BUT JUST, JUST TO CLARIFY, EVERYTHING THAT'S IN THE VEHICLES TODAY IN SAN ANTONIO IS JUST LOOKING DOWN INTO THE HOPPER. 
          OKAY. 
          AND THEN, UM, WHEN IT COMES TO, UH, THE USE OF, OF THIS APPLICATION, UM, AND IT, IT IS, HOW MUCH MORE CAN WE RECYCLE IF WE HAVE THIS, UM, INFORMATION AND DATA? AND THEN HOW ARE WE ABLE TO PROCESS, UM, WITH THE PLASTIC BAGS? 'CAUSE WE SEE HOW THEY GET ALL TANGLED UP AND THEY HAVE TO SHUT DOWN THE MACHINE, AND THEN WE HAVE TO PUT A STOP AND THEN RESTART. 
          SO HOW MUCH TIME, UM, USING THIS PARTICULAR APPLICATION, WILL THAT HELP? UM, THE RECYCLE FACILITY? YEAH, THOSE ARE, THOSE ARE REALLY GREAT QUESTIONS. 
          UM, AND BECAUSE 29 DAYS OF, OF INITIAL DATA, WE WERE VERY CONSERVATIVE IN, IN TRYING TO APPLY ANY REAL, UM, TANGIBLE NUMBERS TO A CITY. 
          WE DON'T WANT TO GET OVER OUR SKIS, IF YOU WILL. 
          BUT OUR UNDERSTANDING IS THAT ONE OF THE BIGGEST BENEFITS IS GOING TO BE THE REDUCTION OF THOSE THINGS LIKE PLASTIC BAGS, WHICH ARE OBVIOUS CONTAMINANTS TO A M MPH. 
          THOSE ONES ARE VERY EASY TO SPOT. 
          FROM A, THE MODEL STANDPOINT, IT'S THE PROBABLY THE MOST ACCURATE. 
          UM, IT SEES IT WHEN WE, AND WHEN YOU SPEAK ABOUT, UH, ACCURACY FROM AN AI STANDPOINT, IT'S NOT JUST, UM, ONE, ONE WAY IT'S MULTIFACETED. 
          IS IT ONE, IS IT SEEING IT EVERY SINGLE TIME IT COMES UP? AND SECONDLY, WHEN IT SAYS IT SEES SOMETHING, IS IT TELLING YOU IT'S SEEING THAT PARTICULAR ITEM? AND SO FROM THAT STANDPOINT, IT'S VERY, VERY REPRESENTATIVE FROM A, FROM A, UH, PLASTIC BAG STANDPOINT. 
          AND SO WE REALLY FEEL STRONGLY, UH, THAT ONE OF THE BIGGEST BOOSTS IS GOING TO BE THE REDUCTION IN, UH, THOSE REJECTIONS AT THE MURF. 
          AND AS WELL, A, AS WE START TO UNDERSTAND THE, THE CITY'S, UM, OPERATIONS FROM A MURF OPERATING STANDPOINT, UH, THE TIME, UH, THE COST ASSOCIATED WITH THAT, ET CETERA. 
          WE CAN START TO REALLY ZERO IN ON THAT SECOND QUESTION YOU ASKED, WHICH I THINK IS A BIG ONE. 
          OKAY. 
          UM, AND THEN THE LAST QUESTION THAT I HAVE IS WHEN IT COMES TO, UM, THE REMOVAL OF PLASTIC BAGS, UM, WITH THIS PARTICULAR SYSTEM, JUST KIND OF A, A, A THROWING OUT THERE QUESTION, DO YOU THINK THAT, UM, THE CITY COULD DEVELOP MAYBE A APPARATUS OR SOMETHING THAT CAN ATTACH TO OUR RECYCLABLE 
          [01:25:01]
BIN FOR THOSE SPECIFIC PLASTIC ITEMS, UM, SO THAT THEY'RE NOT INCLUDED IN THIS PARTICULAR DATA? UM, SO BASICALLY IF IT, YOU'RE, THE QUESTION IS IF A BAG GOT DUMPED INTO THE STREAM IN THAT MOMENT, SOMETHING TO EXTRACT IT. 
          OKAY. 
          YEAH. 
          UM, I DON'T KNOW. 
          I THINK IF WE'RE SPEAKING, UH, HYPOTHETICALLY, CERTAINLY THERE WOULD BE, THERE WOULD BE, UH, THE ABILITY TO, TO CREATE SOMETHING LIKE THAT. 
          I, I THINK THE, THE, THE, THE LONG TERM GOAL OF THE TECHNOLOGY THAT WE HAVE DEVELOPED WOULD BE TO UNDERSTAND WHERE THOSE INSTANCES ARE OCCURRING THE MOST AND HELP ADDRESS THOSE THROUGH, UH, RESIDENTIAL ENGAGEMENT. 
          AGAIN, WHETHER THAT'S EDUCATION OR ANY OTHER MEANS, UM, THAT THE CITY WOULD LOOK TO, TO, TO KIND OF GATHER FROM THAT STANDPOINT. 
          UH, AND SO YOU CAN'T, UM, YOU CAN'T ADDRESS SOMETHING IF YOU DON'T KNOW WHERE IT'S HAPPENING. 
          AND SO THAT'S THE FIRST STEP IS WHERE IS THIS HAPPENING? WHAT TIME OF YEAR IS IT HAPPENING THE MOST? WHEN DO WE NEED TO BE MOST CONSCIOUS OF IT? AGAIN, I THINK WE KIND OF, AGAIN, I THINK WE KIND OF HAVE A BALLPARK UNDERSTANDING. 
          YOU'RE GONNA SEE IT DURING THE HOLIDAYS, YOU'RE GONNA SEE IT DURING SUPPORTING EVENTS. 
          YOU'RE GONNA SEE IT DURING THESE TIMES WHEN EVERYONE'S KIND OF CONGREGATING AT HOME. 
          AND OF COURSE, COVID HAS KIND OF CHANGED THAT A LITTLE BIT, OBVIOUSLY. 
          UM, BUT THAT SAID, THE FIRST STEP IS, LET'S FIND OUT WHERE THIS IS TAKING PLACE. 
          AND AGAIN, YOU KIND OF HEARD ME TALK ABOUT IT EARLY ON, THE, THE WALK, THE CRAWL BEFORE YOU WALK, THE WALK BEFORE YOU RUN. 
          WE'RE TRYING TO GET TO THE, THE, UM, THE WALKING PART NOW WHERE WE'RE UNDERSTANDING IT ON A MORE SPECIFIC, UH, ROUTE BASIS. 
          UH, AND THEN AT THE END OF THE DAY, UH, THE REAL GOAL IS TO, TO UNDERSTAND AT WHAT LEVEL OR SHOULD BE AT THE ADDRESS LEVEL WHERE THIS IS TAKING PLACE. 
          AND THEN YOU CAN GET VERY SPECIFIC WITH YOUR TARGETED ENGAGEMENT AT THAT POINT. 
          OKAY. 
          WELL, THANK YOU SO MUCH, UM, FOR WHAT YOU'RE DOING, AND THIS IS HELPFUL. 
          THANK YOU, UH, CHAIR. 
          THANK YOU SO MUCH. 
          UM, MS. QUA, UM, MY QUESTIONS MIGHT SEEM ODD, BUT I'M JUST TRYING TO FIGURE OUT HOW WOULD YOU DESCRIBE THIS PROJECT? IF YOU'RE, IF YOU'RE TALKING ABOUT IT TO SOMEONE WHO'S OLDER OR YOUNGER, THAT DOES UNDERSTAND A LOT OF THE TERMINOLOGY THAT YOU'RE USING, LIKE ME AND CLOUD AND TRACKING AND HEAT MAPS, LIKE, UM, YEAH. 
          AND LIKE, UNDERSTAND, LIKE HOW WOULD YOU DESCRIBE THIS PROJECT TO ONE, TO THAT CUSTOMER THAT IS ALSO, YOU KNOW, LIVING IN A LOW INCOME NEIGHBORHOOD OR IS SKEPTICAL, YOU KNOW, DOESN'T HAVE A LOT OF TRUST IN THE GOVERNMENT, AND IS A SKEPTIC ABOUT HOW THE DATA COLLECTION IS USED. 
          YOU KNOW, THERE, UM, WE'RE, WE'RE MOVING, WE'RE MOVING INTO THIS SPACE, LIKE EVEN FASTER THAN, THAN BEFORE ABOUT HOW MUCH PRIVACY AND HOW MUCH CONTROL WE HAVE OVER OUR DATA THAT'S NOT GOING AWAY, THAT THAT'S GONNA GET, GONNA GET EVEN BECOME A BIGGER PROBLEM. 
          I'M JUST ASKING, LIKE, SINCE THIS IS LIVESTREAM AND THERE ARE CONSTITUENTS THAT TUNE IN, UM, CAN YOU JUST IN A NUT NUTSHELL, LIKE LASER YEAH. 
          THIS PROJECT TO THAT PERSON. 
          THAT'S A REALLY GOOD QUESTION, AND I THINK I, I THINK BRIAN'S GONNA CHIME IN, TYLER, JUST SO I THINK BRIAN'S GONNA CHIME IN. 
          YEAH. 
          SO, UH, SO DAN, UM, THE, I GUESS THE, THE KIND OF RELATIONSHIP THAT, THAT I WOULD CONVEY TO, TO RESIDENTS OF ALL, ALL KINDS, HONESTLY, ACROSS THE BOARD IS, UM, YOU KNOW, THE, THE BIGGEST THE BIGGEST CONCERN FOR RESIDENTS FROM THIS ANGLE IS GOING TO BE THOSE FINES OR THOSE WARNINGS THAT THEY GET ABOUT MISPLACING THE WRONG THING INTO THE TRASH CAN. 
          AND, UH, I THINK THIS IS GOING TO BE AN OPPORTUNITY TO EDUCATE THEM ALONG THE WAY, AND FOR US TO ALSO MONITOR ON OUR END. 
          I'VE HONESTLY, I'LL BE, I'LL BE STRAIGHT UP, I'VE GOTTEN ONE OF THOSE NOTICES AND I DIDN'T HAVE ANYTHING WRONG IN THE TRASH. 
          SO I THINK JUST ADDS A LITTLE BIT OF VALUE, ADDS A LITTLE MORE ACCURACY FOR OUR RESIDENTS, BUT ON THE BACK END, YES, IT ALSO ADDS THAT KIND OF RETURN ON INVESTMENT. 
          UM, HOW I WOULD PUSH THAT TO RESIDENTS IS A, IS A TOUGH KIND OF CONVEYANCE. 
          UM, I, I WOULD SAY THE TWO THINGS. 
          I WOULD SAY RETURN ON INVESTMENT, REDUCING COSTS FOR SOLID WASTE IN THAT THE CITY'S IN, UH, BUT THEN ALSO MAKING SURE WE'RE MORE ACCURATE ABOUT, UH, HOW WE'RE PREDICTING OR HOW WE'RE DETERMINING WHETHER A RESIDENT HAS VIOLATED, YOU KNOW, KIND OF THOSE RESTRICTIONS OR NOT. 
          TYLER, I DON'T KNOW IF YOU HAD ANYTHING TO KIND OF ADD TO THAT? NO, THAT, THAT'S REALLY GOOD. 
          AND I THINK THE, THE ONE THING THAT I'LL HIGHLIGHT AGAIN, AND I I, I DID TOUCH ON IT EARLY AND I, I PROBABLY SHOULD HAVE FOCUSED ON A LITTLE BIT MORE FROM A DATA COLLECTION STANDPOINT, PARTICULARLY RIGHT NOW, AGAIN, WE'RE NOT EVEN, WE'RE NOT EVEN CONCERNED WITH A PARTICULAR RESIDENT AT THIS POINT. 
          UM, AND IT, AND FROM AN ACTUAL VISIBLE CAMERA STANDPOINT, ALL WE CAN SEE IS WHAT'S ENTERING THE HOPPER, UH, WHAT'S BA AT THAT POINT, YOU KNOW, UH, ONCE SOMETHING'S SET OUT TO THE CURB, IT'S PUBLIC. 
          WE'RE ONLY LOOKING AT THAT STUFF. 
          WE'RE NOT LOOKING OUT IN THE STREET, WE'RE NOT LOOKING AT PEOPLE'S HOUSES, WE'RE NOT LOOKING AT RESIDENTS THEMSELVES FROM THAT STANDPOINT. 
          THERE IS NO DATA COLLECTION OTHER THAN WHAT'S GOING IN THE HOPPER. 
          AND, AND BRIAN HIT THE NAIL ON THE HEAD. 
          THE BIGGEST, THE BIGGEST RETURN FROM A, A RESIDENT STANDPOINT IS GOING TO BE THE IMPROVEMENT IT GIVES TO THE SOLID WASTE OPERATION. 
          THE TAX SAVINGS THAT THEY WILL, OR EXCUSE ME, THE COST SAVINGS AND OPERATIONAL 
          [01:30:01]
SAVINGS, THEY WILL SEE, WHICH IN RETURN ARE TAX DOLLARS EFFECTIVELY. 
          UM, AND FROM THAT STANDPOINT, UH, THE RESIDENTS SHOULD BENEFIT. 
          AND THEN OF COURSE, UH, WHEN YOU'RE STARTING TO TALK ABOUT COLLECTION OF, OF SOLID WASTE OR RECYCLING OR ANYTHING OF THAT NATURE, AS THAT IMPROVES COMMUNITIES AND THEIR, AND THEIR SURROUNDINGS AND THEIR WELLBEING, THAT ALL IMPROVES WITH IT. 
          SO, I'M, I'M, UM, I, SO I'M, UM, I'M A SAN ANTONIO. 
          I LIVE AT 1 2 3 MY STREET, AND THIS PROGRAM IS IN PLACE. 
          AND THIS, IT, YOU SAID IT'S NOT CONNECTED TO THE ADDRESS OR THE SPECIFIC RESIDENT, BUT THERE, THERE IS INFORMATION BEING COLLECTED ABOUT WHAT'S GOING IN THE HOPPER TO, TO, TO MAKE DECISIONS. 
          SO, SO HOW, HOW IS THAT PERSON'S PRIVACY PROTECTED THEN, APART FROM YOU SAYING THAT IT'S NOT CONNECTED TO THAT LOCATION? 'CAUSE YOU HAVE TO USE GEOLOCATION TECHNOLOGY IN ORDER, YOU KNOW, TO, TO, TO HAVE THAT GEOSPATIAL DOCUMENTATION, RIGHT? YEAH, YEAH. 
          AND SO, UM, FROM A DATA COLLECTION STANDPOINT, WE'RE NOT KEEPING ANYTHING, UH, AGAIN, THE, THE WHOLE PURPOSE OF THE, THE EDGE COMPUTING WAS WE'RE ONLY FOCUSING ON WHAT IS IMPORTANT TO THE CITY, AND THAT IS THOSE CONTAMINATIONS, IF IT'S NOT A PLASTIC BAG OR STYROFOAM OR ANYTHING LIKE THAT, IT'LL NEVER BE SEEN. 
          UH, IT IS EFFECTIVELY SO MUCH DATA THAT IT MUST BE REMOVED, OTHERWISE IT WOULD BOG DOWN THE ENTIRE SYSTEM'S, UH, ABILITY TO THINK. 
          SO FROM THAT STANDPOINT, THERE'S NO SUPER METADATA OR COLLECTION THAT'S TAKING PLACE. 
          UM, AND THEN AGAIN, FROM THE, THE ADDRESS LEVEL, UH, THAT YOU'RE, YOU'RE SPEAKING, WE ARE USING, UM, EFFECTIVELY, UM, GEO POSITIONING, AGAIN, UNDERSTANDING A, A TRUCK'S ROUTE. 
          SO WE'RE, WE'RE DROPPING, YOU KNOW, EFFECTIVELY THE BEST WAY TO THINK OF IT IS, UM, THE, YOU KNOW, THE, THE, THE APP WEIGHS IF YOU'RE ON THAT AND YOU SAY, OH, THERE'S A POLICE OFFICER, AND IT JUST, YOU JUST PRESS THAT BUTTON AND IT DROPS A PIN. 
          IT'S NOT ASSIGNING THAT TO A PARTICULAR RESIDENT. 
          IT'S ASSIGNING IT TO A PARTICULAR COORDINATE. 
          AND THEN THROUGH THAT, WE'RE ABLE TO UNDERSTAND IN THE FUTURE WHAT ROUTE THAT IS ON. 
          AND LIKE I SAID, WE'RE NOT AT THE POINT NOW WHERE WE'RE SO CONFIDENT IN THE, THE, THE POSITIONING OF THESE PINS THAT WE WOULD EVER ASSIGN IT TO A RESIDENT. 
          AND SO THERE IS NO CONCERN NOW, UM, OR IN THE IMMEDIATE FUTURE FROM, UH, THAT STANDPOINT. 
          BUT, UH, TO BRIAN'S POINT, UH, THE GOAL IS THAT RESIDENTS WHO ARE DOING THINGS CORRECTLY WON'T BE GETTING THOSE NOTICES IN THE, IN THE MAIL. 
          THANK YOU. 
          UM, MS. GURA, THAT'S IT. 
          YEAH. 
          YES. 
          THANK YOU. 
          ALL RIGHT. 
          THANK YOU SO MUCH. 
          SO, UH, JUST, UH, IN, IN CLOSING, I'M, I'M FASCINATED BY WHAT YOU'VE PRESENTED. 
          I THINK IT'S A, UM, I, I THINK IT'S THE THING THAT NOBODY EVER TALKS ABOUT, RIGHT? PEOPLE THROW AWAY THEIR TRASH OUTTA SIGHT OUTTA MIND. 
          AND, UH, YOU SHOULD SEE MY CONSTITUENTS EYES GLAZE OVER WHEN WE TALK TO THEM ABOUT, UH, TRASH. 
          THE ONLY THING THEY REALLY CARE ABOUT IS THE SIZE OF THEIR BIN. 
          AND, UH, YOU KNOW, HOW OFTEN YOU'RE GONNA PICK UP THEIR, THEIR BULKY STUFF. 
          BUT, UM, YOU KNOW, IF WE CAN, UH, EDUCATE THE PUBLIC ON, UM, YOU KNOW, THE IMPORTANCE OF TAKING THIS SERIOUSLY, NOT JUST FROM A SUSTAINABILITY POINT OF VIEW, THAT'S IMPORTANT, RIGHT? I MEAN, THE, THE MAKING SURE THAT WE'RE THE, THE, A SUSTAINABLE GREEN CITY IS, IS A WORTHY GOAL IN AND OF ITSELF. 
          BUT ALSO, YOU KNOW, IF FROM WHAT I, FROM WHAT I SAW EARLIER, YOU KNOW, WE'RE TALKING ABOUT $400,000 IN WASTE ANNUALLY. 
          IS THAT ABOUT RIGHT? UH, YOU KNOW, THAT, YEAH. 
          THAT'S, THAT'S ACTUALLY NOT EVEN IN WASTE. 
          THAT'S ACTUALLY IN TRUCK OPERATION COSTS. 
          THOSE ARE ALL THE TRUCKS THAT ARE GETTING GOING TO MURS AND, AND BEING TOLD YOU GOT TOO MUCH, UH, STUFF THAT'S NOT SUPPOSED TO BE IN HERE, YOU GOTTA LEAVE. 
          SO $400,000 IN AND OF ITSELF IS AN IMPORTANT NUMBER, RIGHT? BECAUSE THAT'S, THAT'S MONEY THAT CAN BE USED IN, YOU KNOW, INSTEAD OF WASTE MANAGEMENT. 
          THAT'S MONEY THAT CAN BE USED FOR, UH, SOCIAL WORKERS AND DOMESTIC VIOLENCE PROGRAMS, RIGHT? AND THAT'S, UM, YOU KNOW, THAT'S MONEY WE'RE LEAVING ON THE TABLE. 
          UM, AND THAT'S A LOT OF MONEY. 
          AND SO, UM, YOU KNOW, WHAT I'M, WHAT I'M CONCERNED ABOUT, UH, GOING FORWARD IS A CONVERSATION ABOUT THE ACCURACY OF THE DATA AND THEN THE VALIDATION OF THE METRICS THAT, THAT YOU'RE GONNA BE USING, UH, THAT IS GONNA HELP US NOT JUST SET THE GOALS, BUT THEN REALLY ACHIEVE THOSE GOALS INCREMENTALLY WITH EACH YEAR THAT PASSES, RIGHT? ALL TOWARDS MEETING THE SUSTAINABILITY GOALS, BUT ALSO SAVING US A LOT OF MONEY AND, AND FINDING INEFFICIENCIES. 
          AND SO, UM, I, I, UH, I, I WATCHED THE MOVIE MONEYBALL, UH, A A COUPLE OF WEEKS AGO, AND I'M GONNA BE SO OBNOXIOUS OVER THE 
          [01:35:01]
NEXT FEW MONTHS BECAUSE I'VE, I THEN STARTED DOING A BUNCH OF RESEARCH ON, YOU KNOW, MONEY BALLING, UH, YOU KNOW, MUNICIPAL SERVICES, RIGHT? AND, UH, I'M NOT THE FIRST ONE THAT'S EVER THOUGHT OF IT. 
          IN FACT, IT, THERE WAS A PAPER OUT THERE, UM, THAT WILL BORE YOU TO SLEEP, BUT, UM, YOU KNOW, TYLER, YOU MIGHT LIKE IT. 
          IT'S A, IT'S A STUDY ON, UH, HOW STOCKHOLM ACCOMPLISHED A LOT OF WHAT YOU'RE LAYING OUT, RIGHT? BY, UH, LOOKING AT, YOU KNOW, USING G I S DATA POINTS TO FIGURE OUT INEFFICIENCIES OF ITS TRUCKS. 
          AND, UM, I, UH, I THINK, I THINK IT'S COOL WHAT YOU'RE TRYING TO ACCOMPLISH HERE, REALLY GEEKY, UH, REALLY NERDY. 
          BUT, YOU KNOW, THE NERDS HAVE WON JOHN. 
          AND I KNOW THAT, UH, JOCKS LIKE YOU AND ME AND MR. COURAGE WERE, UH, YOU KNOW, ALWAYS THOUGHT THAT WE'D TAKE OVER THE WORLD, BUT IT TURNS OUT JOCKS LIKE YOU AND ME ARE NOT. 
          IT'S THE, IT'S, IT'S THE KIDS THAT GOT BETTER GRADES THAN YOU AND I DID. 
          I, I'M KIDDING. 
          JOHN. 
          COURAGE. 
          GOT EXCELLENT GRADES AT SCHOOL, . 
          SO, UM, ANYWAY, WITH THAT, THANKS SO MUCH, UH, YET ANOTHER IMPRESSIVE PROJECT. 
          UH, LOOK FORWARD TO HEARING MORE ABOUT IT. 
          JOHN, YOU WANNA CLOSE THIS OUT OR, OR WAIT, YEAH, YEAH, YEAH. 
          JOHN, YOU'RE ON MUTE. 
          YEAH, THANKS. 
          I I HAD ONE OTHER QUESTION, MAYBE AN OBSERVATION WHEN YOU WERE TALKING ABOUT THE COST. 
          IF, UH, IF THEY'RE TURNED AWAY ALSO, THEN IT MEANS THERE'S AN INCREASED COST. 
          'CAUSE THE COST OF TAKING ACT TO THE DUMP IS MORE EXPENSIVE THAN THE COST OF DROPPING IT OFF OF RECYCLING. 
          SO YOU CAN PROBABLY RAISE THE COST CONSIDERABLY, UH, WHEN THEY'RE REJECTED. 
          THE OTHER, UH, CONCEPT THAT THAT CAME TO MY MIND, AND I'M SURE IT'S SOMETHING THAT, THAT WE THINK ABOUT IN SOLID WASTE MANAGEMENT, IS YOU DO NEED TO TRACK WHOSE TRASH IS CAUSING THE PROBLEMS. AND I WOULD IMAGINE THAT, UH, ON THE CONTAINERS WE USE, WE CAN HAVE THEM LABELED SOMEHOW SO THAT A CONTAINER IS TIED TO A RESIDENCE. 
          SO, UH, I DON'T KNOW IF TYLER CAN DEVELOP A, ANOTHER PART OF THIS SYSTEM TO WHERE WHEN THAT CONTAINER IS PICKED UP, IT, THEY CAN READ THE CODE ON THE CONTAINER, UH, AND AS THE LOAD GOES IN, YOU CAN SEE IF IT'S CONTAMINATED. 
          AND THAT WAY YOU KNOW WHO TO TALK TO. 
          'CAUSE I'LL TELL YOU RIGHT NOW, I PUT MY TRASH OUT. 
          WELL, MY NEIGHBOR PUTS HIS RIGHT NEXT TO MINE. 
          'CAUSE OUR HOUSES ARE NEXT TO EACH OTHER. 
          EXACTLY. 
          SO I DON'T THINK GEO POSITIONING IS GONNA HELP UNDERSTAND WHETHER IT WAS MY TRASH OR MY RECYCLING OR MY NEIGHBOR'S RECYCLING. 
          BUT HAVING THOSE BINS LABELED AND HAVING SOMETHING ABLE TO READ THE LABELING AS IT'S PICKED UP AND EMPTIED, YOU KNOW, WOULD BE, UH, A WAY OF KNOWING WHO DO YOU GO AND CONTACT AND EDUCATE MORE OR PENALIZE MORE IF IT'S A CONSISTENT PROBLEM. 
          ANYWAY, JUST WANTED TO THROW THOSE THOUGHTS OUT THERE. 
          YEAH, THOSE, THOSE ARE SPOT. 
          AND, AND, UH, JUST TO, TO HIGHLIGHT ON THE, UH, MONEYBALL, YOU PROBABLY COULDN'T SEE ME SMILE, BUT ONE, I AM A EX BASEBALL PLAYER, AND TWO, THE, UH, THE PERSON THAT JONAH HILL PLAYS IN THAT, UH, JOEL MOXLEY IS ACTUALLY ON OUR BOARD. 
          SO, UM, THAT, UH, THAT, THAT RESONATED HERE JUST FINE. 
           GREAT. 
          GREAT. 
          WONDERFUL. 
          WELL, I LOOK FORWARD TO GETTING HIS AUTOGRAPH ONE DAY, . 
          ALL RIGHT, GUYS, LET'S, LET'S MOVE ON. 
          THANKS TO TYLER AND HIS CREW, UH, FOR, UH, FOR TAKING THE TIME AND FOR WAITING, UH, YOUR TURN TO PRESENT. 
          UM, JOHN, WE'VE 
          [3. 20-6366 Briefing on updates on the City of San Antonio’s Digital Inclusion Pillar of the Recovery and Resiliency Plan “Connected Beyond the Classroom". [John Peterek, Assistant to the City Manager; Brian Dillard, Chief Innovation Officer, Office of Innovation]]
GOT, UH, JOHN PATEK, WE'VE GOT OUR NEXT ITEM. 
          YEP. 
          WE'LL BE QUICK. 
          BRIAN, GO AHEAD. 
          YEAH, ABSOLUTELY. 
          UH, SO I'M GONNA GO AHEAD AND SHARE THE DECK. 
          I DO WANNA SAY THANK YOU TO EDDIE JOHNSON FROM OUR TEAM. 
          UH, EDDIE'S BEEN LEAD, UH, EDDIE'S BEEN LEAD ON OUR CTEC SA PROGRAM, UM, THROUGHOUT THIS PAST YEAR. 
          SO THANK YOU, EDDIE. 
          MM-HMM. 
          . 
          UM, YOU'LL SEE THE SLIDE, THE DIGITAL INCLUSION SLIDE RIGHT NOW, GOING THROUGH CONVERSATION MODE. 
          YES. 
          OKAY. 
          EXCELLENT. 
          UM, SO WHAT WE'RE DOING HERE IS GIVING YOU AN UPDATE ON DIGITAL INCLUSION, UH, EFFORTS ACROSS THE BOARD, UH, INCLUDING, WELL MAINLY FOCUSED ON RECOVERY, RESILIENCY EFFORTS. 
          UM, SO I'M GONNA, I'VE GOT YOU A KIND OF A CONDENSED LIST HERE, BUT I'M GONNA JUMP THROUGH E EACH OF THESE ONE, UH, ONE BY ONE TO MAKE SURE WE GET THESE ALL KIND OF DETAILED. 
          UH, SO FAR, WE HAVE AN ENCUMBERED AND EXPENDED $3.3 MILLION, UH, AS OF, UH, YESTERDAY. 
          UM, SO VERY EXCITED TO SAY THAT DOLLARS ARE GOING OUT. 
          UH, THESE PROJECTS ARE BEING WORKED ON, THEY'RE BEING, UH, EXECUTED, UH, AS PLANNED. 
          UH, SO FIRST OFF, SA THREE WIFI. 
          UH, IF YOU'RE NOT ALREADY AWARE, UH, WE DID EXPAND ALONG WITH I T S D. 
          WE EXPANDED, UH, THE WIFI NETWORKS, UH, FOR PARKING LOT ACCESS, EXTERNAL ACCESS AT ALL 29 PUBLIC LIBRARY LOCATIONS, UH, AS WELL AS I THINK 11 PARTS. 
          UH, AND I'LL GET INTO KIND OF A LITTLE MORE DETAIL ON THE PARTS IN A BIT HERE. 
          'CAUSE WE'VE ALSO WORKED WITH PARTS AND REC TO, UH, SET UP SOME VIRTUAL LEARNING CENTERS. 
          UH, AND THESE ARE KIND OF THE TRIAGE ITEMS IN ADDITION TO THAT CONNECTED BEYOND THE CLASSROOM, THE LARGE KIND OF INFRASTRUCTURE PROJECT. 
          NEXT THING IS HOTSPOT DISTRIBUTION. 
          SO WE'VE DISTRIBUTED, UH, OVER 1600 HOTSPOTS, UM, THOUSAND TO NORTH NORTHEAST SIDE, I S D, UH, 500 TO EDGEWOOD, I S D. 
          [01:40:01]
AND THOSE TWO SCHOOL DISTRICTS WE'RE IN THE TOP, UH, WE'RE IN THAT TOP 50 NEIGHBORHOOD LISTS THAT WE HAVE FOR OUR GRAND PROJECT. 
          UM, WE DID A GAP ANALYSIS WITH THEM IDENTIFYING WHERE THEY WERE PROJECTED TO BE, UH, GOING INTO THE, INTO NEXT YEAR. 
          UH, THEY IDENTIFIED HOW MANY HOTSPOTS THEY WOULD NEED, AND SO WE PROVIDED THOSE DIRECTLY. 
          UH, ALSO PRE-K FOR SA AS WELL AS PARKS AND REC, UH, PARKS AND REC USING THOSE FOR, I BELIEVE THE NEXT PROJECT COMING UP, THE VIRTUAL LEARNING HUBS, WHICH WE'LL GET INTO IN A SECOND HERE. 
          UH, THE NEXT THING IS OUR I S D DIGITAL INCLUSION FUNDING SUPPORT. 
          SO, AS I MENTIONED, THE LONG-TERM INFRASTRUCTURE EXPANSION PROJECT THAT WE'RE DOING IS, AGAIN, LONG-TERM. 
          UH, SO WE REALLY NEEDED SOMETHING TO TRIAGE AND SUPPORT OUR SCHOOL DISTRICT SUPPORT OUR STUDENTS NOW. 
          UH, SO WHAT WE STARTED OFF DOING WAS WE WERE GONNA DISTRIBUTE HOTSPOTS TO ALL THE SCHOOL DISTRICTS. 
          WELL, T E A CAME IN AND SAID, HEY, WE WANT TO PROVIDE SOME FUNDING TO HELP LEVERAGE, UH, WHAT YOU'RE DOING HERE AT A LOCAL LEVEL. 
          UH, WE TOOK ADVANTAGE OF THAT AND WENT, WENT BACK TO ALL EIGHT ISDS AND SAID, UH, WHO OF YOU STILL WANTS THE HOTSPOTS? WHO OF YOU WANT THE FUNDING? AND THESE SIX ISDS SAID THEY WANTED THE FUNDING. 
          UH, WE'VE PAID THEM OUT. 
          WE HAVE CHECKS GOING OUT RIGHT NOW. 
          I THINK WE'VE ACTUALLY EXPENDED THREE OF THREE ISDS CHECKS. 
          AND THEN THE OTHER THREE, THEIR PAPERWORK IS PENDING TODAY. 
          UM, AND THAT IS, I BELIEVE, 120,000 FOR S A I S D, AND THEN 60,000 FOR THE REST OF THOSE DISTRICTS, I BELIEVE. 
          UH, VIRTUAL LEARNING HUBS. 
          UH, SO WE DO HAVE FOUR VIRTUAL LEARNING HUBS SET UP, UH, THROUGH PARKS AND REC. 
          UH, THEY HAVE PROGRAMMING ESTABLISHED THERE. 
          UH, THEY'RE COPERNICUS, SOUTH SIDE LYONS, PALM HEIGHTS, AS WELL AS GARZA PARK. 
          SO, UH, THERE IS ONE OF THESE COPERNICUS THAT WE'RE STILL SETTING UP THE FIBER INFRASTRUCTURE FOR. 
          SO YOU'LL PROBABLY SEE SOME UPDATES THERE ON THE, ON OUR NEXT DIGITAL INCLUSION UPDATE, UH, AS WELL, UH, THESE OTHER ONES ALREADY HAVE FIBER DEPLOYED TO THEM. 
          COPERNICUS IS WORKING OFF THE HOTSPOTS RIGHT NOW. 
          UH, BUT WE REALLY WANT THAT TO BE A LONG-TERM SOLUTION FOR THESE VIRTUAL LEARNING HUBS. 
          SO AFTER COVID, STUDENTS ARE STILL GONNA NEED SPACES TO GO INTO TO ACCESS THESE TYPE OF SERVICES. 
          UH, AND I BELIEVE THAT'S IT. 
          SO THAT'S IT FOR THE TRIAGE ITEMS FOR THOSE SHORT-TERM ITEMS. UH, WE'VE GOT JOHN RODRIGUEZ FROM OUR IT DEPARTMENT THAT'S GONNA BE BRIEFING ON THE BRAND INFRASTRUCTURE PROJECT. 
          HE'S MUCH SMARTER THAN ME. 
          UH, SO WE ALLOW HIM TO, TO SPEAK TO DETAIL ON THESE ITEMS. JOHN, ARE YOU READY TO GO? AND I'LL CONTROL THE SLIDES FOR MY END. 
          I AM READY TO GO. 
          IF YOU CAN RUN THE SLIDES FOR ME, I WOULD APPRECIATE IT. 
          SO HERE'S THE SCOPE OF THE WORK THAT WE ARE, UM, TACKLING. 
          SO 50 NEIGHBORHOODS DISTRIBUTED THROUGHOUT THE CITY OF SAN ANTONIO. 
          THE BULK OF THEM 24 AND S A I SS D, THERE'S EIGHT IN EDGEWOOD. 
          AND THEN WE HAVE A HANDFULS IN EACH OF THE OTHER LOCATIONS. 
          NOW, WE SPENT A LOT OF TIME TALKING TO EDGEWOOD AND SS A I SS D ON HOW WE WERE GOING TO ACTUALLY, UH, DELIVER THIS, UM, PRIVATE L T E SERVICE, THIS SMALL L T E SERVICE. 
          AND, UM, YOU CAN MOVE TO THE NEXT SLIDE. 
          SO WHAT WE, WHAT WE DID IS WE IDENTIFIED, UM, A WAY THAT WE CAN EAT THIS ELEPHANT, RIGHT? UM, WE'RE GONNA START WITH A PILOT, THEN MOVE TOWARD A PROOF OF CONCEPT, AND THEN AFTER THE PROOF OF CONCEPT, UM, MOVE INTO, UM, A FULL SCALE DEPLOYMENT. 
          SO THE PILOT IN AND OF ITSELF, AND I'LL SHOW YOU A MAP ON THAT IN A SECOND, BUT HERE'S OUR TIMELINE FOR THE PILOT. 
          SO DURING JUNE AND JULY, WE BUILT OUR BUSINESS CASE. 
          WE IDENTIFIED THE 50 PRIORITY NEIGHBORHOODS, AND WE BA BEGAN PLANNING WITH, UH, SS A I S D. 
          SO ALL THAT WORK HAS BEEN ACCOMPLISHED. 
          IN AUGUST AND SEPTEMBER, WE MET WITH MULTIPLE VENDORS TO DETERMINE WHAT IS THE TECHNOLOGY SOLUTION THAT WE WOULD BE FOLLOWING AND COLLECTING BIDS FROM EACH OF THOSE VENDORS ON THEIR TECHNOLOGY SOLUTIONS. 
          SO THAT WORK HAS BEEN ACCOMPLISHED. 
          UH, WE DID AWARD FOR THE PILOT, A COMPANY CALLED MOTOROLA SOLUTIONS. 
          HE'S GOT EXTENSIVE BACKGROUNDS IN, UM, IN WIRELESS TECHNOLOGY. 
          SO WE FEEL THAT WE'VE GOT A GOOD STRONG PARTNER FOR THE PILOT, AND IF WE CHOOSE TO AWARD THEM FOR THE PROOF OF CONCEPT AND LATER DEPLOYMENT, WE CAN DO SO AND FEEL VERY CONFIDENT, UM, THAT WE WILL HAVE A, UM, QUALITY SOLUTION. 
          SO WHERE ARE WE NOW? OCTOBER, DECEMBER, WE'RE ACTUALLY STARTING WITH PILOT PREP, WHICH MEANS WE'VE ASSESSED ALL THE SITES, AND I'LL SHOW YOU A MAP OF THE SITES. 
          UM, WE'VE DETERMINED EXACTLY WHAT WE NEED FOR EACH OF THOSE SITES. 
          WE'VE DEVELOPED A CHECKLIST OF WORK THAT NEEDS TO BE ACCOMPLISHED FOR EACH OF THOSE LOCATIONS, AND NOW WE'RE EXECUTING ON THAT PLAN. 
          SO, FOR INSTANCE, UH, RIO TOWER, WHICH IS AT 5 5 5 1 5 SOUTH RIO. 
          UH, WE'RE DOING A, UM, A, UM, INSTALLATION OF SMALL CELL EQUIPMENT ON THE EXISTING, UM, 500 FOOT TOWER THERE. 
          AND FORGIVE ME, UH, DID OUR SCREEN BLANK OUT. 
          AH, IT'S COMING BACK HERE. 
          ALRIGHT. 
          AND THEN AS SOON AS, AS SOON AS WE'VE IDENTIFIED, 
          [01:45:01]
UH, DIRECTION WE WANT TO GO WITH RIO TOWER, ONCE WE'VE, ONCE WE'VE COMPLETED THAT, UH, PARTICULAR LOCATION, WE WILL BE ROLLING OUT TO THE REST. 
          SO FRE O IS THE FIRST, LET ME REPHRASE THAT. 
          I GOT A LITTLE, GOT A LITTLE LOST HERE. 
          FREO IS THE FIRST SITE THAT WE'RE DEPLOYING. 
          WE ACTUALLY WE'RE OUT THERE TODAY. 
          IT ACTUALLY GOES ONLINE IN THE NEXT TWO DAYS, WHICH MEANS I'VE GOT PEOPLE CLIMBING THE TOWER, ACTUALLY INSTALLING EQUIPMENT. 
          OKAY? WHEN THAT EQUIPMENT'S INSTALLED, BEGINNING NEXT WEEK, WE ACTUALLY DO STUDENT TESTING. 
          WE'RE GONNA BE, UM, WE HANDING EQUIPMENT OVER TO SELECT STUDENTS FOR THEM TO PROVIDE US FEEDBACK ON THE OVERALL EXPERIENCE, RIGHT? AND THEN, UM, LET'S GO AHEAD AND MOVE ON FROM HERE. 
          WHAT I WANNA MAKE SURE EVERYBODY UNDERSTANDS IS ONCE WE'RE DONE WITH THE PILOT, AND THIS IS THE PILOT AREA RIGHT HERE. 
          IF YOU LOOK AT THE BLUE SIDE OF THE POLYGON, THIS IS, UM, ALL PREDOMINANTLY S A I S D. 
          AND WHAT YOU'LL NOTE, UM, IS, UM, WE'RE GONNA BE WORKING IN THAT AREA FIRST. 
          ONCE WE EXPAND THE PILOT TO THE PROOF OF CONCEPT, WE'LL BE MOVING INTO THE EDGEWOOD SCHOOL DISTRICT. 
          IF YOU CAN GO AHEAD AND MOVE TO THE NEXT SLIDE. 
          OKAY, SO HERE'S THE PILOT, AND YOU CAN SEE IT ON THE RIGHT HAND SIDE. 
          YOU'LL SEE FRIO TOWER, WHICH IS THAT EMBEDDED WITHIN THE BLUE CIRCLE. 
          AND YOU'LL NOTICE THAT BLUE CIRCLE IS PRETTY LARGE BECAUSE, UH, RIO TOWER, WE'RE INSTALLING THESE SMALL CELLS AT THE 120 FOOT HEIGHT, WHICH MEANS WE'RE GONNA GET THE BEST COVERAGE FROM THAT, THAT PARTICULAR LOCATION BECAUSE WE ARE ABLE TO GO HIGH. 
          IF YOU LOOK TO THE LEFT OF THAT, YOU'LL SEE FIRE STATION EIGHT. 
          AND THEN UP TO THE NORTH OF THAT, THERE IS WILLIE VELAZQUEZ LEARNING ACADEMY. 
          WILLIE VELAZQUEZ IS ACTUALLY GONNA BE A ROOFTOP INSTALL. 
          FIRE STATION EIGHT IS A CELL TOWER INSTALL. 
          IF YOU GO SOUTH, YOU'LL SEE, UM, BISON LIBRARY. 
          THAT IS GOING TO BE A MONOPOLE TOWER INSTALL. 
          AND IF YOU GO FURTHER SOUTH, THERE'S COLLINS GARDENS. 
          SO WE'VE UTILIZING CITY FACILITIES TO HOST THESE SMALL CELL HUB SITES. 
          AND THEN WE ARE INTERCONNECTING ALL OF THESE SITES TOGETHER USING FIBER, HIGH-SPEED NETWORK CONNECTIVITY, UM, SO THAT THE STUDENTS, WHEN THEY'RE ONLINE, WILL HAVE THE BEST OVERALL QUALITY EXPERIENCE THAT WE CAN PROVIDE THEM. 
          UM, IF YOU CAN GO TO THE NEXT LINE, SO WHAT YOU SAW IN THE MAP WAS THE ACTUAL CONCEPTUAL OUTLINE WHEN WE FIRST STARTED WORKING WITH THE VENDOR. 
          WHAT IS, WHAT IS THE, WHAT IS, UM, THE BEST METHODOLOGY FOR US TO PROVIDE ACCESS TO THAT PILOT AREA? OKAY? WHAT YOU'RE SEEING HERE IS THE ACTUAL PROPAGATION STUDY. 
          THIS IS THE MAP, UM, THAT ACTUALLY TELLS YOU WHAT'S THE EXPERIENCE GOING TO BE LIKE, UM, FOR EACH OF THESE NEIGHBORHOODS FROM THESE SMALL CELL HUB SITES. 
          SO THE VERY RED, VERY ORANGE COLORS, THOSE CLOVER LEAVES OF RED AND ORANGE, THOSE ARE THE AREAS THAT WE, UM, WILL EXPECT THE STUDENT TO HAVE THE VERY BEST QUALITY COVERAGE. 
          BASICALLY, THAT'S WHERE THE ANTENNAS ARE POINTING, OKAY? THE GREEN AREAS MEANS THAT THEY WILL STILL HAVE COVERAGE, THEY WILL STILL HAVE CONNECTIVITY, BUT NOT AS STRONG AS, AS, UM, WE WOULD, UM, WE WOULD LIKE THEM TO HAVE. 
          AND THAT'S REALLY ALL ABOUT PHYSICS, RIGHT? YOU CAN ONLY INSTALL SO MANY SMALL CELLS ON TOP OF A ROOFTOP OR A TOWER, WHICH MEANS YOU CAN ONLY GET A CERTAIN AMOUNT OF COVERAGE. 
          IN ORDER TO IMPROVE THAT, TO CLOSE THOSE GAPS UP EVEN FURTHER, YOU HAVE TO ADD SMALL CELL SITES. 
          THAT IS SOMETHING THAT WE POTENTIALLY CAN DO IN THE FUTURE ONCE WE'VE GONE THROUGH, UM, OUR PILOT DEPLOYMENT, RIGHT? IF WE DETERMINE FROM S A I S D THAT THEY'VE GOT AN OVERALL QUALITY, UM, STUDENT EXPERIENCE, THEY WANT TO EXPAND THIS SERVICE, WE CAN TALK TO THEM ABOUT ADDING ADDITIONAL SITES. 
          IF WE DO ADD ADDITIONAL SITES, IT WILL HAVE TO BE ON SCHOOL PROPERTY. 
          WE'LL HAVE TO INSTALL ON SCHOOL ROOFTOPS, RIGHT? THIS IS A MODEL THAT WE'RE USING FOR S A I SS D. 
          WE'RE ACTUALLY GONNA DO SOMETHING DIFFERENT FOR EDGEWOOD. 
          EDGEWOOD I S D, UM, HAS, IS, IS ACTUALLY WANTING US TO INSTALL ON THEIR ROOFTOPS. 
          THEY WANT TO ALLOW US TO USE THEIR NETWORK AND THEIR 
          [01:50:01]
INTERNET SERVICE. 
          UM, THEIR, THEIR MODEL'S GONNA BE SLIGHTLY DIFFERENT, AND IT'S, IT'S ONLY DIFFERENT BECAUSE EDGEWOOD, THEIR, THEIR BACKBONE INFRASTRUCTURE HAS BEEN IN PLACE FOR A NUMBER OF YEARS. 
          SO IT'S BEEN FULLY PAID FOR THE S A I S D NETWORK, UM, THE BACKBONE NETWORK THAT INTERCONNECTS ALL OF THEIR SCHOOLS. 
          AND THAT'S A VERY NEW NETWORK. 
          IT WAS ACTUALLY FULLY FUNDED BY E-RATE. 
          AND BECAUSE IT'S SO NEW, UH, SS A I S D MUST FOLLOW E-RATE GUIDELINES SET BY THE F C C, WHICH DOES NOT ALLOW IT TO USE AN F C C FUNDED NETWORK FOR DISTANCE LEARNING AT THIS TIME. 
          THAT WILL CHANGE IN THE FUTURE, I'M SURE, BUT RIGHT NOW, THAT IS THE STICKING POINT FOR S A I S D AND WHY WE'RE CHANGING OR USING A DIFFERENT MODEL FOR THEM. 
          IF YOU CAN MOVE TO THE NEXT SLIDE. 
          HERE'S ACTUALLY THE CUSTOMER, UH, PREMISE EQUIPMENT. 
          THIS IS WHAT WE'RE GONNA INSTALL IN THE STUDENT HOME. 
          SO ON THE RIGHT HAND SIDE WHERE YOU SEE THAT DEVICE THAT SAYS C B R S CLIENT, THAT'S WHAT ACTUALLY CAPTURES THAT, UH, PRIVATE L T E SIGNAL, IT CONVERTS IT, AND THEN DOWNLOADS IT INTO THIS WIFI ROUTER. 
          AND THE WIFI ROUTER IS WHAT PROVIDES THAT WIFI BUBBLE WITHIN THE HOME. 
          AND THIS IS WHAT THE STUDENT WILL RECEIVE. 
          SO THE WAY THIS WOULD WORK FOR THE STUDENT IS THAT THEY WOULD RECEIVE, ONCE THEY'RE IDENTIFIED BY THE INDEPENDENT SCHOOL DISTRICT AS A STUDENT, UM, WHO, WHO IS QUALIFIED FOR THIS SERVICE, THEY WILL RECEIVE A BOX CONTAINING THESE TWO PIECES OF EQUIPMENT AND SOME INSTRUCTIONS BOTH IN ENGLISH AND IN SPANISH. 
          AND THE INSTRUCTIONS WILL OUTLINE EXACTLY HOW TO INSTALL THIS, WHERE TO PLACE IT IN YOUR HOME OR APARTMENT FOR THE OVERALL BEST EXPERIENCE, IF YOU HAVE ANY ISSUES. 
          UM, WE'VE ALSO FUNDED AN EIGHT BY, UM, EIGHT TO FIVE MONDAY THROUGH FRIDAY TELEPHONE SUPPORT SYSTEM. 
          SO ANY ISSUES THAT THEY, THAT THE STUDENT EXPERIENCES, WE CAN GET THAT HANDLED FOR THEM. 
          UM, IF YOU CAN MOVE TO THE NEXT SLIDE NOW, LET'S PUT IT ALL TOGETHER. 
          SO I'VE KIND OF SHOWED YOU THE COVERAGE MAPS, I'VE SHOWN YOU KIND OF WHAT GOES IN THE STUDENT HOME. 
          SO WHAT'S THE THEORY OF OPERATION? HOW DOES THIS THING WORK? SO IF YOU LOOK ON THE LEFT HAND SIDE, YOU'LL SEE THIS, UH, HOME WITH THE RED ROOF. 
          SO THAT HOME IS A STUDENT HOME. 
          WITHIN THAT HOME, THE STUDENT HAS ACCESS TO, UM, SMART DEVICES OR CHROMEBOOKS THAT HAVE BEEN PROVIDED BY THE SCHOOL. 
          THE CITY HAS PROVIDED THE WIFI SMART HUB OR THE WIFI HUB, THAT WIFI HUB WILL CONNECT BACK INTO THE, UM, PRIVATE L T E NETWORK. 
          RIGHT NOW, THIS ONE SHOWS THAT IT'S A TOWER ON PAON BRANCH LIBRARY, OKAY? FROM BISON BRANCH LIBRARY. 
          IT'LL BE BACK CALLED THE, UH, FIBER, UM, WHICH WE'RE ALSO DEPLOYING, UM, TO THE REO DATA CENTER, TO THE CITY'S DATA CENTER. 
          AND THEN FROM THE DATA FROM THE CITY'S DATA CENTER, IT'LL GO OUT TO THE INTERNET, AND THEN IT'LL CONNECT AND AUTHENTICATE, UH, BY USER INDIAN PASSWORD, UH, TO THE, TO THE SCHOOL'S NETWORK. 
          AND OUR PLAN RIGHT NOW IS TO USE THE STUDENT'S USER ID AND PASSWORD INFORMATION, RIGHT? SO THAT WE KNOW IT'S A STUDENT WHO'S ON THE OTHER END. 
          ONCE THAT STUDENT HAS AUTHENTICATED, THEY'LL EITHER JUST, UM, STAY ON THE SCHOOL INTERNET SERVICE OR THEY WILL ALSO BE ALLOWED TO MOVE OUT TO THE INTERNET SERVICE THAT THE CITY HAS PROVIDED AS WELL. 
          IT JUST REALLY DEPENDS ON WHERE THE EDUCATIONAL OR ENRICHMENT TOOLS ARE FOR THAT PARTICULAR SCHOOL DISTRICT. 
          OKAY? UM, WHAT YOU'LL ALSO SEE IS TRIO TOWER. 
          IF YOU LOOK AT THE CENTER OF THE SCREEN, THE MODEL ALSO WORKS FOR RIO TOWER. 
          YOU'LL SEE A PICTURE OF RIO TOWER IN A MINUTE. 
          SO BASICALLY A HOME, IF IT'S NOT CLOSE TO ON BRANCH LIBRARY, BUT IT'S CLOSER TO RIO TOWER, IT WILL ACTUALLY CONNECT TO RIO TOWER, WHICH IS IN CONAN IN TURN CONNECTED TO THE CITY DATA CENTER. 
          AND THE ENTIRE PROCESS OF CONNECTING AND GOING TO THE SCHOOL SYSTEM OR GOING TO THE INTERNET SERVICE, UH, WHERE THEIR ENRICHMENT OPPORTUNITIES ARE, IT STARTS ALL OVER AGAIN. 
          IF YOU CAN GO TO THE NEXT SLIDE. 
          ALL RIGHT, SO HERE'S AN EXAMPLE OF A SMALL CELL DEPLOYMENT, UM, ON A ROOFTOP. 
          AND YOU'LL NOTICE THE ANTENNAS ARE, ARE PRETTY SMALL, RIGHT? THEY DON'T LOOK ANYTHING LIKE WHAT YOU WOULD SEE ON A, UM, CELL TOWER. 
          ALRIGHT? UM, IT WILL, THEY WILL BE PLACED ON THE ROOFTOP, PROBABLY ON THE CORNERS 
          [01:55:01]
OF THE, OF THE ROOF, MAYBE A LITTLE BIT BACK SO THAT THEY CANNOT EASILY BE SEEN FROM THE STREET. 
          SO WE'RE NOT TRYING TO TAKE AWAY FROM ARCHITECTURE, UM, OF, OF THE BUILDING THAT WE'RE LOADING, UM, EQUIPMENT ON TOP OF. 
          OKAY? AND THEN THOSE ANTENNAS POINT OUT TO THE TARGET NEIGHBORHOODS SO THAT, SO THAT THE SOLUTION ITSELF IS OPTIMIZED IN PARTICULAR FOR THE NEIGHBORHOOD. 
          AND IF YOU CAN GO TO THE NEXT LINE. 
          SO HERE'S FIRE STATION EIGHT. 
          I HAD MENTIONED THE FACT THAT THERE'S AN EXISTING CELL TOWER THERE. 
          SO THE CITY IS LEASING THIS PROPERTY, WHICH IS ON CITY PROPERTY, BUT WE'RE LEASING THAT SPACE TO, UM, A, A CELL TOWER PROVIDER CALLED S B A THE CITY WHEN WE NEGOTIATED THE LEASE. 
          ALSO, UH, NEGOTIATED RIGHTS TO USE THE CELL TOWER, AND WE ARE EXERCISING THAT OPTION. 
          SO WE'LL BE INSTALLING, UM, THIS, UM, CELL EQUIPMENT, THAT PRIVATE LT EQUIPMENT IN THE MIDDLE OF THAT SPACE AT THE 60 TO 80 FOOT MARK. 
          UM, THERE. 
          AND NEXT SLIDE. 
          AND THEN HERE'S TRIO TOWER. 
          AND IF YOU'VE DRIVEN PAST U T S A DOWNTOWN, UM, YOU'LL HAVE SEEN THIS TOWER. 
          IT'S A 500 FOOT TOWER. 
          IT'S OUR PUBLIC SAFETY SYSTEM TOWER. 
          IT'S ACTUALLY USED FOR POLICE AND FIRE RADIOS. 
          IT'S ALSO USED BY THE TEXAS DEPARTMENT OF SA, UH, PUBLIC SAFETY FOR THEIR, UM, HELICOPTER, UH, VIDEO SYSTEM. 
          UM, WE ARE INSTALLING AT THE 120 FOOT MARK, WHICH IS A, UM, A FIFTH OF THE WAY UP, UM, ON THIS TOWER. 
          UM, AND WE'RE, WE'RE INSTALLING WHAT THEY CALL A FOUR SECTOR DESIGN, WHICH MEANS I HAVE FOUR ANTENNAS MOUNTED IN THIS ENVIRONMENT AND THEY'RE GONNA BE, UM, POINTING OUT TO THOSE TARGET NEIGHBORHOODS. 
          SO THEY'LL PREDOMINANTLY BE POINTING, UH, WEST 'CAUSE THAT'S WHERE THE NEIGHBORHOODS ARE, RIGHT? THE, THE ONLY OTHER THING I WOULD, UH, MENTION IS THAT, UM, WE ACTUALLY HAVE THE TOWER CLIMBERS OUT. 
          UM, TODAY, IT'LL TAKE THEM TWO OR THREE DAYS TO RUN THROUGH THIS. 
          THE WEATHER IS NOT GOOD RIGHT NOW, SO YOU, YOU GENERALLY DON'T INSTALL WHEN THE WEATHER IS. 
          WEATHER IS COLD AND KIND OF SLIPPERY AND RAINY. 
          HOWEVER, UM, THE, THE, THE CLIMBING TEAM THAT WE HAVE GOT, UM, THEY'RE COMMITTED TO GETTING THIS WORK DONE THE NEXT TWO OR THREE DAYS. 
          SO AS THE WEATHER CLEARS UP A LITTLE BIT, THEY'LL ACTUALLY BE INSTALLING EQUIPMENT. 
          AND THE WAY THEY DO IT IS EXTREMELY INTERESTING. 
          THEY'LL ACTUALLY HAVE A, SOMEBODY CLIMB THE TOWER, THEY'LL PUT BLOCK AND TACKLE ON THE TOWER. 
          THEY'LL ATTACH A LEADER LINE FISHING LINE TO IT, UM, RUN THAT FISHING LINE DECK DOWN TO THE GROUND, ATTACH A, ATTACH A BIGGER, UH, LINE TO IT, AND THEN, UH, RUN THAT LINE THROUGH. 
          THEY ATTACH THE EQUIPMENT AND THEY ACTUALLY WILL, WILL, UM, UM, PULL THAT EQUIPMENT UP. 
          UM, AND A FAIRLY INTERESTING PROCESS THAT, UH, WE GO THROUGH FOR THESE THINGS. 
          AND I WONDER, IS THAT MY LAST SLIDE? SO PHASE TWO OF THE PROJECT, SO EVERYTHING THAT I'VE TALKED ABOUT TO, UH, TALKED ABOUT SO FAR HAS BEEN ABOUT THE PILOT. 
          NOW, THE OVERALL GOAL OF THE PILOT IS FOR US TO DETERMINE, NUMBER ONE, WHAT DOES THIS TRULY COST? WE KNOW WHAT THE NUMBERS ARE. 
          WE ALREADY ACTUALLY HAVE ENCUMBERED $3.3 MILLION. 
          UM, SO WE KNOW KIND OF WHAT THE NORMAL COSTS ARE, BUT WE'RE BUILDING IN A PANDEMIC. 
          SO, UM, WHICH MEANS EVERYTHING IS TAKING LONGER THAN WE EXPECT CERTAIN ITEMS ARE SCARCE. 
          UM, SO SOME OF THE ELECTRONICS, EVEN THOUGH, UM, WE PRE-ORDERED AND THAT THOSE ELECTRONIC DEVICES HAVE COME IN ALREADY WHEN WE MOVE TO A, UM, WHEN WE MOVE TO A, UH, PROOF OF CONCEPT FROM THE PILOT TO THE PROOF OF CONCEPT TO THE BIGGER ENVIRONMENT, WE REALLY HAVE TO B A BETTER UNDERSTANDING OF WHAT'S THIS GONNA COST. 
          SO THAT'S PART OF THE GOAL OF THE PILOT. 
          THE SECOND PART OF THE GOAL IS TO ENSURE THAT WE'VE GOT A LOT OF SIGNIFICANT STUDENT INTEREST IN THE TECHNOLOGY. 
          SO IS THIS SOMETHING THAT THEY WILL EMBRACE AND WANT TO USE GOING FORWARD? AND THEN THE THIRD COMPONENT IS OF THIS IS SUSTAINABILITY. 
          SO OUR EXPECTATION IS THAT THE CITY WILL BUY THE SEED EQUIPMENT. 
          WE WILL BUY FOR THE STUDENT, THE INITIAL WIFI ROUTING EQUIPMENT, THE EQUIPMENT THAT ACTUALLY GOES IN THE HOME, BUT THE SUBSCRIPTION FEES, WHICH ARE GONNA RANGE BETWEEN 13 AND $18 PER MONTH PER STUDENT. 
          [02:00:01]
THE EXPECTATION IS IN THE FUTURE, THOSE COSTS WILL ACTUALLY BE ABSORBED BY THE SCHOOL DISTRICT. 
          UM, IT'S NOT SOMETHING THAT THE, THE CITY PLANS TO, TO ABSORB. 
          THE THINGS THAT WE WILL ABSORB FROM A MAINTENANCE AND SUPPORT COST RESPONSIBILITY ARE ANYTHING THAT WE INSTALL ON A TOWER. 
          ANYTHING THAT WE PUT ON A ROOFTOP, THAT'S THE EQUIPMENT THAT THE CITY WILL MAINTAIN RESPONSIBILITY FOR. 
          AND EVEN THOUGH THIS EQUIPMENT TODAY, RIGHT NOW IS INTENDED TO SUPPORT, UM, STUDENTS AND STUDENT CONNECTIVITY IN THE FUTURE, THERE'S OPPORTUNITIES FOR US TO LEVERAGE THAT TECHNOLOGY FOR OTHER CITY SERVICES. 
          UM, AND, UM, WE CAN ALWAYS TALK ABOUT KIND OF WHAT THOSE FUTURE, UH, FUTURE CITY, UH, NEEDS MIGHT BE. 
          BUT I DON'T WANT TO TAKE UP TIME ON HERE. 
          UM, NEXT SLIDE. 
          ALRIGHT. 
          SO THE, THE, A NUMBER OF OTHER THINGS THAT WE'RE LOOKING AT IN PARTICULAR WITH THE SCHOOLS ARE, AS WE START TO ROLL THIS OUT FROM SS I S D MOVING INTO EDGEWOOD AND THE OTHER SCHOOL DISTRICTS, WE HAVE TO UNDERSTAND WHAT IS DIFFERENT OR UNIQUE ABOUT EVERY SCHOOL, RIGHT? SO ARE THE E-RATE REGULATIONS DIFFERENT PER SCHOOL? DO THEY HAVE DIFFERENT TECHNOLOGY CONCERNS? DO WE HAVE ASSET LIMITATIONS? SO YOU NOTICE OUR MODEL IS BASED ON HAVING VERTICAL ASSETS. 
          WHAT YOU WILL FIND IS SOME OF THE NEIGHBORHOODS IN PARTICULAR, LET'S SAY YOU GO OUT TO BROOKS, UM, BROOKS CITY BASE, AND THERE'S NOT A LOT OF VERTICAL ASSETS, CITY FACILITIES OR CITY ASSETS IN THAT SPACE. 
          SO WHAT DO WE DO FOR THOSE NEIGHBORHOODS WHERE WE MAY NOT BE ABLE TO LEVERAGE TECHNOLOGY? UM, THERE'S A COUPLE OF THINGS WE CAN DO. 
          ONE OF THEM IS THAT WE HELP THEM STAY ON THAT, UH, MIFI PROGRAM, RIGHT? ANOTHER OPTION WOULD BE THAT WE REACH OUT TO AT T AND VERIZON FOR OTHER SOLUTIONS, EVEN POSSIBLY SPECTRUM. 
          SO I WOULD LOVE TO BE ABLE TO TELL YOU THAT THE SOLUTION THAT WE HAVE PICKED IS GONNA WORK AS A COOKIE CUTTER FOR ALL 50 NEIGHBORHOODS. 
          BUT WHAT WE'RE GONNA FIND OUT IS THAT THERE ARE GONNA BE SOME NEIGHBORHOODS THAT ARE, THAT ARE, UM, JUST DON'T HAVE A LOT OF ASSETS TO LEVERAGE, AND WE'LL HAVE TO BE CREATIVE IN HOW WE PROVIDE SOLUTIONS FOR THEM. 
          NEXT SLIDE. 
          OKAY. 
          UM, I THINK THIS IS BASICALLY YOUR SUMMARY SLIDE, ISN'T IT, BRIAN? YEAH. 
          YEAH. 
          IS IT? YEAH. 
          UM, SO YEAH. 
          THANK YOU JOHN. 
          UM, I DON'T, UH, MR. CHAIR, I DON'T KNOW IF Y'ALL, Y'ALL HAD ANY QUESTIONS? I KNOW WE'RE RUNNING WAY OVER TIME RIGHT NOW. 
          UH, I, I ACTUALLY, I THINK, UH, I THINK COUNCILMAN PAL HAD TO, HAD TO RUN. 
          HE ASKED ME TO TAKE OVER. 
          UH, SO, UM, I, I'M JUST GONNA ASK A COUPLE QUICK QUESTIONS AND THEN PASS IT ON TO MY, UH, MY FELLOW COM UH, COMMITTEE MEMBERS. 
          UH, JOHN, THANK YOU AGAIN. 
          THIS IS REALLY A GREAT, A GREAT PROGRAM AND, UH, REALLY APPRECIATE THAT, UH, PRESENTATION. 
          UH, TELL ME AGAIN, DID YOU, DID YOU SAY THAT THERE'S HOURS OF OPERATION FOR THIS PROGRAM? THERE IS A MONDAY THROUGH FRIDAY, EIGHT TO FIVE SERVICE DESK. 
          SO IF YOU HAVE A PROBLEM WITH THE SERVICE, YOU WILL BE ABLE TO CALL THE SERVICE DESK DURING THOSE HOURS. 
          THAT'S THE ONLY HOURS OF OPERATION THE SYSTEM. 
          BUT OTHERWISE, 24 7. 
          EXCELLENT. 
          OKAY. 
          I JUST WANTED TO MAKE SURE ABOUT THAT. 
          'CAUSE I THINK THAT'S, YOU KNOW, WHEN I'M THINKING ABOUT, UH, KIDS THAT NEED TO BE BURNING THE MIDNIGHT OIL SOMETIMES, AND I WAS ONE OF THOSE, I MEAN, YOU TO, TO THINK THAT YOU'VE GOTTA BE FINISHED BY FIVE O'CLOCK SEEMED A LITTLE BIT ODD, BUT OKAY. 
          THANK YOU. 
          AND THEN JUST ONE, ONE OTHER POINT, AS YOU MENTIONED THAT THERE ARE GONNA BE SOME AREAS WHERE THE ASSETS ARE DIFFICULT TO COME BY. 
          AND YOU MENTIONED TOWERS, UH, YOU, YOU TALKED ABOUT AT AND T AND OTHERS. 
          BUT, UH, WHAT ABOUT C P S? I MEAN, C P S BEING THE CITY PARTNER, UH, THEY HAVE PLENTY OF ACCESS TO TOWERS. 
          UH, CAN WE INCLUDE C P S IN THAT CONVERSATION? WE ABSOLUTELY, UM, CAN, BUT, AND WE ALREADY HAVE. 
          SO, UM, WHAT WE'LL FIND OUT IS THERE ARE, THERE ARE CERTAIN NEIGHBORHOODS THAT EVEN LEVERAGING C P S ASSETS IS NOT HELPING US AS MUCH BECAUSE FOR SMALL CELLS, YOU NEED TO HAVE A PARTICULAR HEIGHT. 
          THAT HEIGHT IS IN THE, IS IN THE 30 TO 60 FOOT RANGE IN THE OLDER NEIGHBORHOODS. 
          UM, A LOT OF THE ASSETS AVAILABLE 
          [02:05:01]
TO US ARE LIKE 18 FOOT TO 25 FEET, RIGHT? SO 18 FOOT IS A TRAFFIC SIGNAL INTERSECTION, 24 FEET TO 25 FEET IS LIKE A C P S UTILITY POLE. 
          SO EVEN THOUGH C P S WOULD ALLOW US TO USE THESE ASSETS, THEY'RE NOT AT THE HEIGHT THAT MAKE THEM EASILY, UM, ACCESSIBLE FOR US TO USE. 
          I FULLY UNDERSTAND THAT, JOHN. 
          I GUESS I WAS, I WAS IMPLYING THAT MAYBE WE WORK WITH C P S TO INSTALL SOMETHING LIKE THAT IN PLACE TO, TO MAYBE TALK ABOUT IT, NEGOTIATING A PARTNERSHIP WHERE WE CAN INSTALL TOWERS, UH, IN PLACE WHERE THEY MIGHT IN THE FUTURE, UH, NEED SOMETHING AS WELL. 
          SO IT'S JUST, JUST AN IDEA. 
          UH, CERTAINLY I'D BE SUPPORTIVE OF HAVING THAT CONVERSATION. 
          OKAY. 
          I KNOW WE'VE BEEN RUNNING ALONG, SO I'M JUST GONNA TRY TO MOVE IT ALONG AS, AS QUICKLY AS I CAN. 
          I WILL START WITH, UH, COUNCIL JADA, ANDREW SULLIVAN. 
          THANK COUNSELING. 
          I DON'T HAVE ANY QUESTIONS. 
          THANK YOU. 
          OKAY, GREAT. 
          UH, MS. DEANNE QUARE, I'M SORRY TO KEEP US, BUT I HAVE A, I HAVE A FEW QUESTIONS. 
          OKAY. 
          UM, SO THE, THE FIRST ONE I WANTED TO ASK IS, UM, IF AN, IF WERE ANY OF THE STUDENTS FROM ANY OF THOSE SCHOOL DISTRICTS THAT YOU LISTED INCLUDED IN THE PROJECT DESIGN PROCESS? UH, NO, THEY WERE NOT. 
          UM, WE WORKED DIRECTLY WITH THE IT DIRECTORS AND THE SUPERINTENDENTS OF THE SCHOOL DISTRICT. 
          UM, BUT NO, THEY WERE NOT, UH, WE, WE'VE BEEN, WE'VE BEEN NUDGED CONSTANTLY OVER THE PAST MONTH TO GET THIS ROLLING AND GET THIS MOVING AND HONESTLY GET THE MONEY SPENT. 
          UM, AND, AND THAT'S REALLY THE APPROACH WE NEED, WE HAD TO TAKE WITH THIS. 
          SO, UH, I DON'T THINK THAT'S SOMETHING THAT WE'LL LEAVE OUT OF THE SCOPE MOVING FORWARD. 
          UH, WE ARE HAVING CONVERSATION, ACTUALLY MET WITH TWO OF THE SUPERINTENDENTS, THREE OF THEM, UH, YESTERDAY. 
          UH, AND THAT WAS PART OF THAT CONVERSATION, UH, WAS TO IDENTIFY HOW DO WE BUILD A LITTLE MORE, UH, ROBUSTNESS IN OUR APPROACH HERE AND MAKE SURE THAT STUDENTS ARE BEING EMBEDDED. 
          SO IT'S DEFINITELY PART OF THE CONVERSATION AS WE MOVE FORWARD. 
          BUT THIS PHASE, WE JUST NEED TO GET THE TRAIN OUTTA STATION. 
          COULD YOU ALL LEVERAGE THE, UM, THE MAYOR'S YOUTH COUNCIL, THE, THE, THE MEMBERS MAKE UP THE MAYOR'S YOUTH COUNCIL AND DO A VERSION OF THE PRESENTATION FOR THEM? I KNOW THAT THEY COULD OR COULD NOT BE THE STUDENTS THAT MIGHT BE THE, THE MOST IMPACTED BY THIS ISSUE, BUT THEY'RE STILL STUDENTS AND THEY CARE ABOUT THEIR COMMUNITY. 
          I I, AND MAYBE WE COULD DO THAT THE SAME TIME. 
          MAYBE THEY COULD BE LIKE THE FIRST FOCUS GROUP AND THEN LATER ON DOWN THE LINE WE'LL TRY TO IDENTIFY PERSONAS THAT REFLECT MORE OF LIKE THE END USER FOR LIKE THE SECOND PHASE OF, OF FEEDBACK FOR THE PROJECT. 
          AND THEN, UM, YEAH. 
          AND, AND SO THE, THE, THE, THE STUDENT TECH SUPPORT PART IS THAT, JOHN, YOU SAID THAT IT, THAT ONE, THE TECH SUPPORT LINE BEING AVAILABLE FROM EIGHT TO 5:00 PM IS, IT'S REALLY PROBLEMATIC, RIGHT? THE, THE CITY OF SAN ANTONIO WORKS IN THREE SHIFTS. 
          YOU KNOW, WHETHER YOU'RE, WHETHER YOU'RE, WHETHER YOU'RE A STUDENT OR YOU'RE SOMEONE WHO'S EMPLOYED, AND IT DOESN'T MATTER WHAT SECTOR WORK YOU DO, WE KNOW THAT THERE ARE THREE DIFFERENT LABOR SHIFTS IN THE CITY OF SAN ANTONIO. 
          EVEN IF YOU WERE A RACKER, YOU COULD BE WORKING OVERNIGHT, RIGHT? OR IF YOU'RE A FIREFIGHTER, YOU MIGHT BE WORKING AT EARLY TO EARLY HOURS IN THE MORNING. 
          AND I'M NOT SAYING THAT, YOU KNOW, EVERY BELL AND WHISTLE OF A TECH VIRTUAL TECH SUPPORT LINE NEEDS TO BE AVAILABLE 24 HOURS A DAY, BUT THINKING THAT THAT WINDOW IS GOING TO BE ABLE TO PROVIDE THE KIND OF SUPPORT THAT THE, THE USER NEEDS. 
          I, I JUST THINK THAT THAT'S, IT HAS ITS SHORTCOMINGS, RIGHT? IT JUST, IT JUST FEELS LIKE, YOU KNOW, THERE SOMETHING SHOULD BE DONE TO, TO MAKE THAT MORE AVAILABLE. 
          AND THEN YOU SAID THAT THE STUDENT HAS TO CALL THE SEC TECH TO FORT MIND. 
          SO I'M A PRE-K I'M JUST BEING EXTREME HERE, BUT LIKE, I'M A PRE-K FOUR S A PROGRAM RECIPIENT, OR I'M LIKE A 12 YEAR OLD IN MIDDLE SCHOOL, OR LIKE I'M A 16 YEAR OLD IN HIGH SCHOOL, OR I'M LIKE A FRESHMAN IN A C C D PROGRAM. 
          LIKE I NEED TO, LIKE, I WOULD HAVE TO BE THE PERSON THAT CALLS THE TECH SUPPORT LINE, OR LIKE, CAN A PARENT LIKE CALL THE TECH SUPPORT LINE? YEAH. 
          SO THE PARENT CAN CALL THE TECH SUPPORT LINE. 
          SO THAT WAS A, THAT, YEAH. 
          AND, AND WE'LL A LOOK AT THE, THE HOURS OF COVERAGE AND SEE IF THERE'S A, AN INVENTIVE WAY WE CAN, YOU KNOW, SHIFT SOME OF THAT, SOME OF THAT SOMETIMES. 
          SO WE HEAR YOU, BUT AFTER THE PARENTS CAN CALL. 
          OKAY. 
          AND THEN THE, BUT THEN THE PER, THE ONLY PEOPLE THAT CAN USE THE, THE EDUCATION SERVICE THROUGH THE, BEYOND THE CLASSROOM PROGRAM IS A STUDENT, BECAUSE I HAVE A FOLLOW-UP QUESTION TO THAT, RIGHT? IT'S ONLY A STUDENT. 
          YES, THAT'S CORRECT. 
          BUT THE PARENT CAN HELP THE STUDENT CONNECT. 
          I MEAN, THAT'S NOT AN ISSUE. 
          UM, YOU KNOW, IF, IF THEY'RE HAVING AN ISSUE AND IT'S A YOUNGER STUDENT, THE PARENT CAN HELP THEM CONNECT. 
          BUT WHAT ABOUT ALL OF THE ONLINE SERVICES? LET ME, IF YOU DO A DEEP DIVE ON VIRTUAL CLASSROOMS DURING THE PANDEMIC RIGHT NOW, LIKE JUST TAKE, THERE'S 
          [02:10:01]
LIKE AWAY FROM BEYOND THE CLASSROOM PROJECT RIGHT NOW. 
          LIKE YOU'RE, YOU'RE, YOU'RE A PARENT OF MAY, MAYBE ONE OR TWO, YOU KNOW, VIRTUAL CLASSROOM LEARNERS. 
          THEY MIGHT BE DOING SOME IN PERSON, THEY MIGHT BE DOING ALL AT HOME. 
          UM, AND THEN YOU MIGHT BE IN A SINGLE PERSON HOUSEHOLD, OR YOU MIGHT HAVE MULTI YEAROR HOUSEHOLD JUST LIKE MESS AROUND WITH ALL THE DIFFERENT KINDS OF PEOPLE. 
          YOU'RE GONNA BE USING THIS ACCOUNT FROM, FROM WHAT I UNDERSTAND, THE, THE DROPOUT RATES OF THE VIRTUAL CLASSROOMS, THE, THE FAILING GRADES, THE, THE NO-SHOWS ARE OFF THE CHART. 
          UM, IS THAT THE, THE CAREGIVER HAS JUST AS MUCH TIME THAT'S THEY NEED TO DEDICATE TO A VIRTUAL CLASSROOM. 
          AND I UNDERSTAND THAT IS POLITICALLY CHALLENGING TO DO WHAT WE'RE DOING WITH THIS PROJECT. 
          BUT IF I'M NOT ABLE TO LOG INTO, TO MY EMAIL ACCOUNT TO THE GOOGLE CLASSROOM AND ATTEND A ZOOM CONFERENCE, HOW ARE WE REALLY DOING A WRAPAROUND VIRTUAL CLASSROOM SUPPORT PROJECT? ARE YOU, ARE YOU REFERENCING THE STUDENT OR THE, OR THE, THE FAMILY. 
          I'M TALKING, I MEAN, IT'S, UM, THE WHOLE FAMILY ATTENDS VIRTUAL CLASSROOMS, RIGHT? IT IT, THE, THE PARENT DOESN'T, THE, WHAT I'M TRYING TO SAY IS THAT THE PARENT OR THE CAREGIVER, IT, IT COULD BE A PARENT, IT COULD BE A GUARDIAN, IT COULD BE A FOSTER PARENT. 
          I'M SAYING IS THAT THE CAREGIVER OF A MINOR THAT'S GOING THROUGH A PUBLIC SCHOOL EDUCATION IS ALSO A STUDENT. 
          LIKE THEY HAVE, WHETHER THEY'RE IN PERSON OR VIRTUAL, DOING IT VIRTUALLY, THERE'S A WHOLE LIST OF TOOLS THAT THEY HAVE TO ACCESS IN ORDER TO PROVIDE PART OF THE SUPPORT, RIGHT? FOR THEIR STUDENT. 
          THERE'S A REGION 20 WEBSITE, AND IF YOU GO LOOK AT THAT WEBSITE WITH ALL THE PLATFORMS, I WANNA MAKE SURE WE DON'T FORGET THAT THE CITY OF SAN ANTONIO HASN'T TAKEN OVER THE ENTIRE TECH SUPPORT SIDE FOR STUDENTS AND FAMILIES. 
          THEY'RE STILL IN THE, THERE ARE STILL SCHOOL DISTRICTS THAT ARE PROVIDING SUPPORT THERE, THERE ARE STILL OUR PUBLIC LIBRARIES PROVIDING SUPPORT. 
          THERE ARE MANY AGENCIES AROUND THE CITY THAT ARE PROVIDING THOSE TYPE OF SUPPORT ENTITIES. 
          I THINK ALIGNMENT COULD BE SOMETHING THAT WE SHOULD FOCUS ON, BUT RIGHT NOW, I THINK THAT ALIGNMENT WITH THE SCHOOL DISTRICTS AND THEIR PARENTS AND THE FAMILIES THAT THEY'VE BEEN RELATED TO FOR, YOU KNOW, YEARS NOW, THE STUDENTS THEY'VE BEEN TAKING CARE OF, I DON'T THINK THOSE ARE GOING ANYWHERE. 
          AND I, AND ACTUALLY IN OUR CONVERSATIONS, THEY'RE BEING ACCELERATED AND, AND KIND OF, UH, BUILT UP A LOT MORE. 
          AND OF COURSE THE PUBLIC LIBRARY IS DOING AMAZING THINGS NOW AND THEY'RE TAKING THEIR DIGITAL PLATFORM EVEN FURTHER AND THEY'RE TAPPING INTO THOSE THAT LONG LIST OF PLATFORMS. 'CAUSE YOU'RE RIGHT, IT IS A LONG LIST. 
          UM, I, I DON'T  YEAH, I, YEAH, I UNDERSTAND. 
          I'M, I'M, I'M JUST TRYING TO, I'M JUST, I I'M JUST TRYING TO PUT OURSELVES LIKE INTO THE POSITION OF THE PERSON RADICALLY THAT IS GOING TO BE USING THIS, THIS PROGRAM, RIGHT? WE'RE TALKING ABOUT THE MOST, THE MOST VULNERABLE IN OUR COMMUNITY. 
          THINGS WE, WE DON'T KNOW ABOUT BECAUSE WE'RE NOT THEM. 
          UM, AND SO WHAT, ON THE OTHER HAND, JOHN, I WANNA TELL YOU, LIKE, APART FROM THE, THE ACTUAL USER THAT I'M TALKING A LOT ABOUT, I THINK LIKE THE ENTIRETY, THE ENTIRE PROJECT IS AMAZING. 
          AND I WANT YOU TO LIKE, KEEP GOING FULL FORCE, LIKE SPEED IT UP, SLOW DOWN, WHATEVER YOU NEED TO DO, LIKE BRIAN SAID, TO LIKE, GET STUDENTS ONLINE. 
          HOWEVER, I AM WORRIED ABOUT THESE, THESE PROBLEMS THAT, THAT ARE, YOU KNOW, VERY LIKELY TO, TO ARISE LIKE IN, IN THE PROCESS. 
          AND LIKE, HOW DO WE, HOW DO WE, LIKE MAYBE BRIAN, MAYBE WE GET THE, WITH THE DIGITAL INCLUSION TASK FORCE AND DO SOME LIKE REALLY QUICK FOCUS GROUPS TO TRY TO GET AHEAD OF THESE PROBLEMS, UM, TO, TO SUPPORT JOHN, RIGHT? SO LIKE HE'S NOT THE PERSON THAT'S LIKE DEALING, YOU KNOW, WITH ALL THESE CONSTITUENCY ISSUES. 
          YEAH. 
          YES, SIR. 
          ABSOLUTELY. 
          OKAY. 
          THAT'S IT. 
          THANK YOU. 
          THANK NO GREAT, GREAT POINTS, UH, ALL AROUND YOU, DEANNA. 
          THAT WAS REALLY GREAT. 
          UM, OKAY. 
          COUNCILMAN COURAGE. 
          THANK YOU. 
          COUNCILMAN. 
          UH, I KNOW THAT WE SAID WE'RE USING MOTOROLA AND UH, I ALSO KNOW THAT YOU MENTIONED WE HAD TALKED TO SEVERAL OTHER I S P PROVIDERS, UH, TELECOMMUNICATION COMPANIES. 
          WHY DID WE END UP GOING WITH MOTOROLA? SO, UM, MOTOROLA WAS THE COMPANY THAT PROVIDED THE SMALL CELL SOLUTION, WHICH ACTUALLY ALLOWED YOU TO DEPLOY EQUIPMENT IN THE HOME. 
          SO SOME OF THE PROVIDERS EITHER WERE PROVIDING JUST MIFIS, LIKE AT T T-MOBILE, UM, VERIZON, RIGHT? AND, UM, MOTOROLA AND ANOTHER COMPANY, UM, CALLED, UM, , UH, THE NAME ESCAPES ME RIGHT NOW. 
          UM, NOKIA. 
          SO MOTOROLA, NOKIA BOTH PROVIDE THE IN-HOME SOLUTIONS THAT DIDN'T REQUIRE YOU TO ATTACH AN ANTENNA TO THE OUTSIDE OF THE HOME, UM, THAT COULD 
          [02:15:01]
BE POSITIONED, UM, NEAR A WINDOW IF YOU WERE HAVING TROUBLE WITH COVERAGE. 
          SO THEY HAD, THEY HAD SOLUTIONS THAT HAD IN-HOME ACCESS. 
          UM, AND BASICALLY WE LOOKED AT THE PRICING FOR BOTH NOKIA AND MOTOROLA. 
          OLA HAD THE, HAD THE OVERALL BEST PACKAGE AND THAT'S WHY WE SELECTED THEM. 
          BUT WE LOOKED AT, LOOKED AT A NUMBER OF ENTITIES. 
          OKAY, WELL I'M, I'M ASKING IT AS, AS A MEMBER OF THE AUDIT AND ACCOUNTABILITY COMMITTEE. 
          'CAUSE I DON'T THINK IT CAME THROUGH OUR COMMITTEE FOR ANY KIND OF PURVIEW OF WHAT, WHAT WAS GOING ON AT THE R F P OR WHAT CAME BACK IN. 
          UH, AND I KNOW YOU SAID THAT THERE ARE SOME PARTS OF THE COMMUNITY THAT ARE GONNA BE DIFFICULT TO REACH BECAUSE MAYBE THE INFRASTRUCTURE ISN'T OUT THERE, ISN'T DEVELOPED VERY WELL. 
          FOR EXAMPLE, I NOTICED THERE DIDN'T SEEM TO BE ANYTHING IN THE WAY OF, UM, A SIMPLE CONNECTIVITY OUT TO LIKE COUNCIL DISTRICT FOUR OR SIX THEIR WAY OUT THERE. 
          AND, UH, YOU KNOW, I DON'T KNOW, UH, THAT WE'RE EVENTUALLY GONNA BE ABLE TO PROVIDE THE KIND OF, UH, CONNECTIVITY THEY NEED IN THOSE AREAS. 
          BUT, UM, I'M JUST WONDERING, IS MOTOROLA THEN GONNA HAVE A LOCK ON THIS GOING FORWARD? BECAUSE IF THE PILOT WORKS, THAT'S GONNA BE IT. 
          COUNCILMAN? UM, THERE ARE A NUMBER OF VENDORS INVOLVED AS JOHN'S DESCRIBING. 
          UM, AND IN OUR PURCHASE OF, UH, HOTSPOTS, IT HAS BEEN ACROSS VENDORS AND WHAT, WHAT SCHOOL DISTRICTS ARE DOING IS ACROSS VENDORS. 
          BUT THIS IS JUST FOR THE PILOT AT THIS POINT. 
          SO PLEASE KNOW THAT, UM, IT'S NOT, IT'S NOT THE ENTIRE PROJECT AT THIS POINT. 
          SO THE ANSWER IS NO, IT'S NOT NECESSARILY GONNA BE MOTOROLA MOVING FORWARD. 
          OKAY. 
          I JUST WANNA MAKE SURE THAT WE GET THE BEST OPPORTUNITY TO GET IT DONE AROUND THE WHOLE CITY EVENTUALLY. 
          AND I KNOW WE'RE FOCUSING ON 50 NEIGHBORHOODS RIGHT NOW, THE OTHER, AND THERE THERE IS AN ACTIVE R F P, SIR THAT'S STILL IN THE BLACKOUT PERIOD, UM, THAT WAS OKAY. 
          OUT ON THE STREETS. 
          AND SO, UM, THERE, JUST SO YOU'RE AWARE, SO, OKAY. 
          THAT'S ALSO OUT. 
          OKAY. 
          AND THE OTHER THING I'LL, I'LL MENTION, UH, IS I WANTED TO, I WANNA CLARIFY. 
          WE'RE NOT GONNA BE PROVIDING ANY SOFTWARE, ANY PROGRAMS. ALL WE'RE DOING IS CONNECTING THE STUDENT'S HOME TO THE SCHOOL. 
          AND SO WHEN IT COMES TO THE, UH, NEEDING HELP WITH CURRICULUM OR INSTRUCTION OR EVEN OPERATING, UH, TO CONNECT TO THE DIFFERENT SCHOOLS, PROGRAMS AND EVERYTHING THAT'S GONNA COME FROM THE SCHOOLS, WE'RE NOT GONNA HAVE TO PROVIDE THAT. 
          IS THAT RIGHT? THAT IS CORRECT. 
          THAT'S CORRECT. 
          RIGHT. 
          SO, YEAH, SO I THINK THAT, UM, DEANNA IS RIGHT. 
          THERE'S PROBABLY GONNA BE A NEED FOR, UH, PARENTS TO BE EDUCATED, BUT I THINK IT'S GONNA HAVE TO COME FROM THE SCHOOL DISTRICTS. 
          THEY'RE, THEY'RE EITHER GONNA HAVE TO HAVE SOME KIND OF REMOTE CONTACT TO EXPLAIN TO PEOPLE THE DIFFERENT OPTIONS AND HOW TO OPERATE AND HOW TO TRACK THEIR KIDS' GRADES AND SCHOOLWORK AND MAKE SURE IT'S GET GETTING SUBMITTED AND STUFF LIKE THAT. 
          I MEAN, I TAUGHT FOR 27 YEARS AND I'VE, I'VE HAD STUDENTS SUBMIT THINGS ONLINE FOR HOMEWORK OR PROJECTS OR THINGS LIKE THAT, ESPECIALLY IN HIGH SCHOOL. 
          SO I UNDERSTAND IT. 
          IT'S, UH, TAKES A CONCERTED EFFORT AND FAMILY SUPPORT FOR THAT TO TAKE PLACE. 
          BUT I JUST WANTED TO MAKE SURE WE WEREN'T GONNA TAKE THE PLACE OF THE SCHOOL IN PROVIDING THAT TRAINING AND SUPPORT FOR THE PARENTS TO DO THAT WORK. 
          YES, SIR. 
          AND, AND COUNCILMAN, I JUST WANT TO, I JUST WANT TO, 'CAUSE I HAD TO DO THIS 'CAUSE WE'RE CLOSE PARTNERS WITH ISDS AND THEY'VE BEEN SUPPORTING US JUST AS MUCH AS WE'VE BEEN SUPPORTING THEM. 
          I, I, I CAN'T SAY THIS ENOUGH. 
          THE CAPACITY THAT IT TAKES FOR A SCHOOL TO TAKE ON THAT LOAD IN ADDITION TO THE LOAD THAT THEY ALREADY HAVE BASED ON THE PANDEMIC IS A LOT. 
          SO ANY CONVERSATION YOU CAN HAVE REGARDING FUNDING MECHANISMS FOR THAT MM-HMM. 
           OR, YOU KNOW, REASONS OF CAPACITY IS A PARTNERSHIP BETWEEN THE CITY OF SAN ANTONIO AND OUR SCHOOL DISTRICTS. 
          I THINK THAT'D BE A GREAT CONVERSATION TO HAVE FROM YOUR LEVEL. 
          SO, OKAY. 
          YES, ABSOLUTELY AGREE. 
          OKAY, THAT'S ALL. 
          THANK YOU. 
          I JUST WANTED TO CIRCLE BACK TO YOUR QUESTION ABOUT CONNECTIVITY. 
          OTHER PLACES WE ARE FOCUSED ON THESE 50 NEIGHBORHOODS, RIGHT? UM, SO JUST WANTED TO MAKE SURE THAT WAS CLEAR. 
          OKAY? SURE. 
          OKAY. 
          UH, ANY OTHER QUESTIONS OR COMMENTS? UM, ALL RIGHT. 
          WELL, JOHN, GREAT PRESENTATION. 
          UH, BRIAN, UH, GREAT JOB AGAIN, UH, REALLY APPRECIATE IT. 
          JOHN PATEK, UH, APPRECIATE YOU RUNNING THE, UH, HOSTING THE MEETING. 
          UM, AGAIN, IF THERE'S NOTHING ELSE, I GUESS I WILL ADJOURN THIS MEETING. 
          UNTIL NEXT TIME. 
          THANK YOU ALL. 
          THANK YOU ALL.
* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.